JANUARY 2021 - Vivo Resorts Communities
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JANUARY 2021
TABLE OF CONTENTS Cary’s Compass 2 Resort News 3 Exploring Oaxaca 3 Yoga in the Grand Palapa 5 A Discovery Tour to Remember 6 Celebrating With Marino Owners 7 Vivo Foundation 8 Vivo Owners COVID Relief Efforts 9 Meet Chef Hermann 10 Tips from the Chef 11 The Role of Our Condo Manager 12 Condo Manager and Important Contact Info 13
CARY’S COMPASS
Looking forward to a bright new year. situation. We are not able to move as quickly as
we prefer, but we can make each step count.
With 2020 now in the Our construction teams are smaller than we like,
rear-view mirror, we are but within government restrictions, we push for
equipped to move boldly forward progress on each of the ongoing
into 2021 with a construction sites at the resort… from villas, to
refreshed vision and a residences, to the new oceanfront pool. Rest
strong team to see it assured this is not without challenges, however,
through. we are working on the balance and time
dedicated to each project.
2020 provided us with
many lessons in structure, organization, From the hospitality team, we continue to
teamwork and patience. It tested us with goal cross-train staff and allow for autonomy in
setting, revisions of plan, pivoting, and moving leadership roles, which has the end result of a
forward through rough waters. Looking back, stronger, smarter, quicker, and more attentive
the gifts that came out of 2020 included a experience.
cross-trained staff who are more versatile than
ever, a refreshed menu in the restaurant, a A special thank you to all our owners for
quicker room service experience, a stronger choosing Vivo to be your home and for allowing
leadership team across all departments and us to be a part of your lives! To new owners, let
more defined processes that will translate into me extend my personal welcome to this
better guest and owner experiences. amazing community of owners, employees and
guests! You ALL are the inspirational force that
Looking forward into 2021, we must recognize brings Vivo Resorts to life.
the challenges we encountered last year have
not magically disappeared, and as we let that Cary
sink in, we must stay focused on how we can President
positively shift and grow within that global
2
RESORT NEWS
We could have never imagined 10 months ago only and will try to keep it this way as long as it
that we would still be dealing with the impact is possible.
and fallout of this global pandemic. Every time
we seem to have turned the corner, we are Ernesto’s remains open for take-out, room
faced with another external challenge. service and in-restaurant dining. The kitchen
Regardless, we are resilient and remain and dining room staff is eager to welcome more
optimistic. diners. Bar service is available in Ernesto’s. Our
menu is limited but expanding and we will
gladly prepare a special item as we are able.
The bar, pool bar and Coco Thai remain closed.
We have expanded the pool service. Each
umbrella has a number and there is a menu at
each chair set so people can order food and
drinks from Ernesto’s and the staff knows the
location of the order by the number.
For those in the rental program, we know it is
frustrating to see reservations cancelled.
Currently due to restrictions on travel and the
increased cases of Covid, guests are
unfortunately cancelling in higher numbers that
they are booking. We get our hopes up only to
have them dashed. However, we are optimistic
the roll out of vaccines will help this turn
around.
Quite a few Owners are returning to Vivo and
we are glad to have their smiling faces and
great spirit to keep Vivo vibrant.
Stay safe, healthy and happy. We look forward
to welcoming you back to Vivo soon.
We are in Orange status again, so we still have
to restrict certain activities and keep some
amenities closed. To remind you, click on this Pat and the Vivo Team.
link to see the measures we are taking
throughout the Resort for safety and sanitation.
We will still maintain the adult pool for Owners
3
EXPLORING OAXACA
Call it your primary residence, second home or Mixtepec.
vacation spot, Vivo makes a great basecamp for
exploring the splendours of Oaxaca. With Venture through the gorgeous mountain town
ocean, mountains and lagoons all within a short of San Pedro
distance, the wide open spaces and natural Mixtepec making
playgrounds are particularly appealing. sure to catch the
turn off on Ave.
Here’s an easy day trip you can make to the Constitucion that
waterfalls at Cascada La Reforma. It’s a scenic will transition to
1.5 - 2 hour drive up mountain roads - some Camino A La
paved, some dirt - that reveals another natural Reforma and
wonder of Oaxaca. bring you to the
falls.
For the full backroad experience you can access
via Chila but you may have to ask around a bit With access to
to find the right side road. Alternatively, you can the trailhead
start your adventure by jumping on the 131, a right off the road
paved road on the north side of Puerto and an easy 5-10
Escondido, that takes you to San Pedro min walk to the
waterfalls, it’s
possible to do in
sandals. Remember to bring a few pesos to pay
the small access fee and use the baños.
The trail takes you to a great viewpoint and you
can get closer by crossing the river and taking a
few stairs to the pool at the foot of the falls.
Jump in and cool off, or, simply enjoy the views!
Stay as long as you’d like with the comfort of
knowing of a warm shower, a great meal and air
conditioning are all awaiting you upon your
return home.
Do you have a favorite spot or day trip you like
to take while at Vivo that your neighbors and
friends may enjoy? Perhaps we can share it in a
future Boletin. Send us a note at
communications@vivoresorts.com and include
pictures if you have them!
4
YOGA IN THE GRAND PALAPA
Author: Kim Horrill
What an incredible place
to practice yoga here
along the Oaxacan Coast!
One of the silver linings
of the pandemic has
been the re-location of
yoga to the Grand Palapa
from the fitness room in
the gym area. We hear
the waves and feel the
gentle ocean breezes five
mornings per week.
Dolphin and whale
sightings are regular
occurrences for visitors
to class.
We are incredibly
fortunate to have a world-class yoga instructor
here at Vivo. Ana Bermejo lives in Puerto THE HEALTH BENEFITS OF YOGA
Escondido which she has called home for the
last 3 years. Ana, originally from Mexico City, There are literally thousands of research studies
trained and studied yoga in India. For those of linking improved mental and physical health to
us who have been practicing yoga for many yoga. Of all the athletic endeavours and
years, we feel that Ana’s instructions for novice training regimes I have pursued over the years,
and veteran yogi’s is top-notch. only yoga changed all aspects of my health.
Regular practice of yoga has been
shown to:
• Relieve stress.
• Lower anxiety levels.
• Decrease depression.
• Improve sleep quality.
• Enhance quality of life.
• Increase focus and concentration.
• Improved flexibility and strength.
continued...
5
IS YOGA FOR ME? HOW DO I GET STARTED?
These are frequently asked questions from
people interested in yoga but concerned they
are not flexible enough or are not quite sure
about this ancient practice.
Yoga is for EVERYONE!
That is the beauty of yoga as it incorporates
aspects of the mind and body and as such, is
not solely a physical pursuit. Yoga is meant to
connect our minds with our bodies through
breathing. Yoga is for people of all ages and
physical abilities. A strong yoga instructor will
tailor instructions to meet everyone’s abilities.
Ana does this in every class.
A DISCOVERY TOUR TO REMEMBER
Vivo Resorts recently had the pleasure of
hosting Mitch and Dani Cole on a very special
discovery tour.
Hailing from Colorado, our guests embarked on
their adventure to explore the possibility of
making Puerto Escondido and Vivo Resorts
their second home. Little did Dani know, Mitch
was working behind the scenes with the team
at Vivo to make their tour extra memorable.
Mitch surprised Dani with dinner on the beach
and a beautiful ceremony to renew their
marriage vows.
The Vivo family was honored to play a small
part in their special day and to welcome them
both as new members of our community with
their purchase of a homesite at Nuevo
Escondido.
Mitch and Dani Cole
6
CELEBRATING WITH MARINO OWNERS
It’s an exciting time for owners of Marino who construction and delivery of Marino to its
have been making their way to the resort to owners. It’s been a complete team effort and
take possession of their new homes. we appreciate the extra challenges they had to
overcome while working during the pandemic.
Understandably, travel restrictions and
precautions are prohibiting some owners from
making the trip at this time. We are excited to
have you join the Vivo community and look
forward to seeing you when the timing is right.
Lynn Campbell with son, Brett
It’s all worth it when we get to see the smiling
faces of new owners.
Grazia Zimet & Dr. Ricardo Feldmann From all of us at Vivo Resorts,
Please join us in acknowledging the employees Welcome Home!
and contractors who contributed to the
7
VIVO FOUNDATION
Author: Suzanne Demuriak
With the continued effects that Covid is having
Happy New Year from the Vivo Foundation! on foreign travel, we will not be holding the
Vivo Foundation Dinner and Auction this
We are praying that the world has a better year winter. As this was our largest annual
ahead. I have to admit, it
felt nice typing out 2021 and
having 2020 behind us.
As a Foundation with some
new members, Daniel
Mayrand VP Governance,
has created a document
outlining Roles and
Responsibilities for the
Board. We take our
responsibility seriously and
want to be good stewards
of the funds entrusted to us
to help our community. It
truly is an honor, and it is
heartwarming to see how
much we can do when we
come together.
fundraiser, we will surely miss the donations we
As members come and go due to a variety of would have normally received. We are asking
circumstances, we are finding ourselves you to continue your support. We cannot do
needing to fill two positions. We are searching anything for our neighbors without our owners
for a Secretary and also a President. If you giving back to the community we live in. We
would like to volunteer and join our fun group, will have new information shortly on for
please reach out to any Vivo Foundation additional opportunities to donate, but in the
Member. meantime, please use this form.
Regarding funds, the Vivo Foundation Board Thank you very much to Brent and Lorelei
has committed to; Smith and to Jamee Smith for your recent
contributions and commitment in helping our
- Continue our yearly support of Casa Hogar. Foundation. We are blessed.
- Continue to fund scholarships for three
students at the Benjamin Bloom School. Thank you, from your Vivo Foundation Board;
- We passed a motion to donate funds to keep
Kids First going until the end of the school Mike Oleksiuk
term. Suzanne Demuriak
- We are also looking at different avenues to Daniel Mayrand
continue supporting our wildlife with the turtle Sherryl O’ Conner
release programme. Jamee Smith
- We committed to donate to the Covid Relief Cary Mullen
Fund, a project started by Vivo Owners.
8
VIVO OWNERS COVID 19 RELIEF EFFORTS
Author: Jef Vermeulen
The Owners Covid 19 Relief Fund team has
been at work, reaching out to the Vivo and
Chila communities since the Covid 19 Pandemic
surfaced in Mexico in April of 2020.
It all started with 2 incredibly successful
GoFundMe campaigns that raised a total of
USD $8,000 and CAD $27,250 in both the USA
and Canada, plus MP $50,000 from the Vivo
Foundation. With all the support from owners,
the Vivo Foundation and CoralTree, we have
been able to support the community with MP
$625,000 in food baskets, small amounts of
cash, free bi-weekly medical clinics in Chila and
medical supplies.
What initially started as an effort to provide
assistance to the Vivo employees and their
families quickly extended to the greater Chila
community. Donations were used to purchase
basic foods, such as beans and rice, medicine
and other essential supplies. This was
extremely successful and we wish to express
our appreciation to owners and Vivo
employees who assisted us in getting food
baskets and medication to the right people in
Chila.
In September we shifted our focus from food Once again, The Vivo Foundation has stepped
hampers to financially supporting a local Chila up to the plate and will match up to a total of
doctor, Dr. Ana Luisa, with PPE and assistance $50,000 pesos of your donations to the Vivo
running bi-weekly clinics for those in need. The Owners Covid-19 Relief Fund. We trust this will
team has been paying her approximately MP encourage you to donate. We sincerely thank
$20,000 per clinic to see 10 to 15 patients in the Vivo Foundation for their encouragement
Chila and to supply these desperate people and financial assistance.
with medication, when needed.
Jim Romanelli
The Vivo Owners Covid-19 Relief Fund, which Mike McQuaid
has continued support from the Vivo Marisol McQuaid
Foundation, has sufficient funds left to organize Bruce Miller
4 or 5 more clinics. After that, your kind Tracy Miller
contributions will have been exhausted. Mike Oleksiuk
Richard Brown
For the Team to continue more funds will need Jef Vermeulen
to be raised. Here are the links to make a
contribution: US Owners & Canadian Owners
9MEET CHEF HERMANN JIMENEZ LOPEZ
Puebla (UVP) and previous experiences at the
Camino Real, Presidente Intercontinental and
Barceló, have inspired him to refresh the menu
at Ernesto’s.
Two of his specialties getting rave reviews are
the Special Mixed Salad (inspired by Pat
Simpson) and the Catch of the Day with green
butter, epazote, parsley, coriander and hoja
santa.
When you are craving a taste of home, look no
further than the hamburger topped with
caramelized onions, fresh avocado and
tomatoes.
Bringing natural ingredients from the farm,
lakes and ocean to your table is the
responsibility of lead chef, Hermann Jimenez
Lopez and his team.
Born in Oaxaca City, Hermann is very familiar
with the natural ingredients and foods that
make the local cuisine special.
Hermann is also inspired by chef Rodolfo
Castellanos for his culinary techniques that
uncover the intersection between tradition and
vanguard.
Hermann’s local knowledge, bachelor degree in
gastronomy from the Universidad del Valle de continued...
10TIPS FROM THE CHEF
ADVICE FOR COOKING AT HOME ‘Since it is a semi-greasy fish with a fragile
texture when raw, I recommend creating
We asked Hermann if he had any advice for transversal cuts to help it cook uniformly
owners and guests who like to cook in their without becoming dried out.’
own kitchens. He started by saying he always
likes to keep a few Oaxacan inspired ‘Don’t forget to season the fish while it is raw to
ingredients and spices on hand: hoja santa, enhance the flavours when cooking.’
chepil, chile chilhuacle and pasilla mixe.
‘You will know the fish is cooked once it
He also suggests you start incorporating local reaches an internal temperature of 69 to 70
ingredients separately so you can appreciate degrees celsius and it is easy to cut with a fork.
how complex, delicate or simple they are. One of the most common mistakes people
make is overcooking the fish.’
GRILLING RED SNAPPER ‘Buen Provecho!’
Hermann particularly enjoys cooking fresh sea
food and is happy to share these tips for
cooking a whole red snapper:
11THE ROLE OF OUR CONDO MANAGER
Owners have asked what is the role of the preventative maintenance and the other is for
Condo Manager? What does he/she do or not in-suite limited housekeeping. These tasks are
do? Here is a detailed explanation. outlined in the Scope of Work document for
each Regime.
The Condo
Manager (CM) What does the Condo Manager do?
reports to the
Boards of Directors Generally:
of the Regimes and Works with the Boards of Directors to ensure
Associations (Not that common areas of each individual Regime
Vivo Hospitality are well maintained, expenses are in line with
Management) and budget and scopes of work and ensures
receives all prompt follow-up on all Associations’ pending
direction either matters.
Alma Angulo through Board
Resolutions or per Board Meetings:
the duties defined in the Management Prepares and distributes agendas for Board
Agreement. input, reports on the state of the Association
and the Association finances, prepares minutes
Although the CM is an Owner liaison, this of each meeting if not prepared by the Board
person cannot take direct orders from any Secretary, and acts in accordance with all
Owner, but rather will refer issues to the Board decisions made by the Board of Directors.
when applicable or to the Vivo department Brings Owner concerns to the Board.
responsible for the solution to an issue.
condomanager@vivohospitality.com Owner Relations:
Assists Association members with any
The areas of responsibility of the Boards that Association related issues or needs they may
are delegated to the Condo Manager? have, responds in a timely fashion,
communicates with members, deals with
Common Areas: complaints objectively and consistently and
- Condominium Common Property (e.g. communicates and ensures the enforcement of
building structure, landscaping, certain rules for Owners and Guests.
pedestrian walkways, passenger elevators,
hallways, stairways, utility systems, building life Associations Administrative:
safety systems, parking, internet, Prepares for the Annual Meeting, distributes
eyebrows/awnings and television services.) Association Board and Management
communications, follows up on problems and
- Condominium Limited Common Property at suggestions of the staff and membership,
Owners expense (e.g. Patios, balconies, unit keeps the boards informed through regular
palapas, windows, doors and locks.) written and oral reports on progress of
Association activities and maintains all
Scope of Work in the Units: Association records as required by Bylaws,
Generally, the Condo manager doesn’t have State/Federal statutes.
responsibilities within the condominiums
except for the tasks outlined in an annual
Scope of Work. Within the units there are
Scope of Work checklists. One is for in-suite continued...
12CONDO MANAGER & IMPORTANT CONTACT INFO
Financial: For information outside of the Condo
Works with Vivo accounting staff, understands Manager’s scope of work, please reach out to
the Associations budgets, reviews and codes all the following departments and contacts:
accounts payable prior to review by
Association Board Treasurer and subsequent Rental Management
disbursement, and works with Vivo Financial RentalManagement@VivoHospitality.com
Manager to ensure that Association financial
reports are properly prepared. Contributes to Unit Work Orders – Painting in your unit, AC
the preparation of the yearly operations plan, Repairs, Furnishing Replacement and Repairs. –
budget, cash flow forecast, review of reserves Owners.Relations@VivoHospitality.com
to present for approval to the Boards, and is
ultimately responsible for accounting records. Unit or Commercial Area Housekeeping – Any
Reviews delinquent accounts monthly. elective housekeeping listed in the Chart of
Fees.
Association Property Maintenance and Owners.Relations@VivoHospitality.com
Housekeeping:
Oversees all Association adopted Scope of Hospitality Issues – Check-in
Work housekeeping maintenance/landscaping, FrontDesk@VivoHospitality.com or
and works with the maintenance department Owners.Relations@VivoHospitality.com
and Association Board of Directors to establish
requests for proposals. Reviews and approves Food & Beverage/Market
all work requests before issuance and inspects (Tienda)/Spa/Entertainment –
all property to ensure all tasks in the Scope of aherrera@VivoHospitality.com
Work are performed and inspects residential
areas for quality. Service Account Bills and Accounts –
Owners.Accounting@VivoHospitality.com
Author: Pat Simpson
Concierge Services – Tour booking, grocery
shopping, transportation
FrontDesk@VivoHospitality.com
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