JOB DESCRIPTIONS 2021 - YAMBA

JOB DESCRIPTIONS 2021

Position: Front of House Manager & Public Relations

        Department: Management

        Reports to: General Manager - CEO

Job Description

Yamba is looking for a proficient Front of House & Public Relations Manager who will have the accountability for monitoring all
F&B activities related to the customer experience. The FOH & PR Manager has the responsibility to consistently provide
outstanding dining and other food and beverage experiences for Yamba guests. The successful applicant will hold a critical
strategic role within Yamba overseeing daily front of house operations, supervising and coordinating the entire front of house
team - host, service and bar teams and ensuring the guest receives a warm welcome and that service runs smoothly. The
candidate must be able to create a pleasant and welcoming environment, at all times, for our guests and constantly display
feelings of positivism and calmness.

FRONT OF HOUSE MANAGER & PUBLIC RELATIONS

Responsibilities

         Promote an optimal work environment and demonstrate exceptional leadership skills that will empower personnel.

         Booking system management & Guest allocation

    ●    Manage the reservation system, optimizing the restaurant occupancy and ensuring accuracy when entering data into the system.
    ●    Communicates with the technical team of the reservation system for updates and settings.
    ●    Ensure that all calls, messages and e-mails are promptly and gently answered to optimize the restaurant’s capacity and customer
         experience.

         Guest hosting / welcoming

    ●    Gather and summarize relevant information and profile notes of VIPs guests and Tribe Members and share with the front of house
         staff.
    ●    Lead and support Head Hostess with any duties at the reception.
    ●    Follow up the table's timing, availability and the seating waiting time.
    ●    Accommodate the VIPs guests and Tribe Members according to the protocols.
    ●    Assist with guests’ drinks from bar to table when escorting guests.
    ●    Ensure a warm and positive welcome to the guests at the reception.

         Guest satisfaction

    ●    Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to initiate conversation creating a
         warm atmosphere
    ●    Ensure an outstanding customer experience, by doing a constant follow up of the food, beverage and service in terms of quality
         and guests satisfaction.
    ●    Constantly remain guest focused and promote an exceptional guest experience.

         Service quality

    ●    Address any issues in a timely manner and assist with everything about the customer experience and floor service
    ●    Investigate all complaints and report to the Management on duty
    ●    Determine the needs and preferences of Yamba guests and ensure that these needs are fulfilled
    ●    Recommend alternative practices for food & beverage preparation and presentation that will maximize guest satisfaction,
         minimize costs and optimize service time.
    ●    Assist in the development of wine & alcohol lists and menu.
    ●    Review and monitor F&B policies and operating procedures
    ●    Always follow strict hygiene procedures along with the Food & Beverage/Health & Safety regulations

         CRM - Customer Relationship Management

    ●    Cultivate positive relationships with staff and customers.

●    Build relationships with companies and individuals in order to maximize reservations and gather partnerships.
    ●    Identify and build relationships with customers that fits Yamba target
    ●    Should be able to recognize regular guests, PXs and Tribe Members.
    ●    Gather and store customer data systematically
    ●    Follow and complete all checklists and reports efficiently in a timely manner

         Look & Feel
    ●    Guarantee that the look and feel protocols and checklist are complied
    ●    Support to create a relaxing vibe and a visual story that reinforces Yamba’s personality and builds beauty, simplicity, trust and
         credibility.

         Booking & Service Training

    ●    Participate and collaborate on all Staff training.
    ●    Guarantee that all service steps are in accordance with the training manual, the brand guidelines, protocols and customer service
         excellence standards, from the beginning to the end of the customer experience.

Requirements
    ●    Proven working experience as a Front of House Manager or F&B Manager for minimum 4 years in 5* Hotels, High-End Restaurants
         or comparable, in terms of quality, Beach Compounds
    ●    Culinary school diploma or degree in Food Service Management, Business Administration, Hospitality, Public Relations, or related
         field
    ●    Professional communication skills, appearance and behavior.
    ●    Strong communication skills in English and some knowledge of Portuguese. Other languages are welcome.
    ●    Ability to build positive relationships with high levels of interpersonal skills.
    ●    Excellent talent to interact with people in a positive and courteous manner.
    ●    Able to work flexible working hours, weekends and holidays.
    ●    Ability to work calmly and effectively under pressure.

Candidate Profile

    ●    Dependable and punctual
    ●    Customer experience and detail oriented
    ●    Commitment to customer satisfaction and service excellence.
    ●    Kindy, Positive, Empathetic, Patient, Caring and Communicative Personality
    ●    Excellent presentation skills
    ●    Active listening and effective communication skills
    ●    Strong problem solving and able to handle tense situations with coworkers and customers calmly and rationally.
    ●    Team spirit
    ●    Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues

    ●    Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
    ●    Internal drive and willingness to work in a demanding, challenging and fast-paced work environment
    ●    Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change

●     Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
            independently or as part of a team
      ●     Professional communication skills along with an innate teamwork mentality
      ●     Committed and engaged towards the philosophy and cultural values of Yamba
      ●     High-achiever mindset with a sense of work perfectionism
      ●     Positive attitude and ability to perform proficiently under pressure
      ●     Outstanding leadership and organizing skills.
      ●     Ability to motivate colleagues and lead by example

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from March to November.

Contact Us:

E-mail: joinus@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements

Position: Head Waiter

         Department: FOH

         Reports to: General Manager - Ops. Manager -FOH Manager - Floor Manager

Job Description

Yamba is looking for a proficient Head waiter who will be responsible to provide great customer service while performing their
regular waiter duties, as well as managing their fellow waiters. The head waiter must be a great multi-tasker, quick decision
maker, strong problem solver, organized, and have excellent communication skills. The successful candidate will be working as
part of a team, and should be able to work in a fast-paced environment, to handle tense situations with coworkers and
customers calmly and rationally and provide excellent customer service as well as creating a warm and welcoming atmosphere
to all of our customers.

HEAD WAITER

Responsibilities

    ●    Welcome the guest on their table
    ●    Present menu and provide detailed information (e.g. about portions, ingredients or potential food allergies)
    ●    Provide excellent customer service, by doing a constant follow up of the service, orders and guests satisfaction.
    ●    Prepare tables by setting up linens, silverware and glasses
    ●    Inform customers about the day’s specials and offer menu recommendations
    ●    Up-sell additional products when appropriate
    ●    Train new waitstaff on basic techniques and the specific expectations and procedures.
    ●    Coordinate shift covers, and disciplining waitstaff as necessary.

●    Check if the waitstaff place orders correctly and deliver them to the correct tables.
    ●    Take accurate food and drinks orders, using a POS ordering software.
    ●    Tops up water, wine and drinks.
    ●    Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
    ●    Communicate order details to the Kitchen & Bar
    ●    Serve food and drink orders
    ●    Check dishes and kitchenware for cleanliness and presentation and report any problems
    ●    Arrange table settings and maintain a tidy dining area
    ●    Deliver checks and collect bill payments
    ●    Carry dirty plates, glasses and silverware for cleaning
    ●    Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties,
         big groups)
    ●    Follow all relevant health department regulations
    ●    Direct timing of table
    ●    Speak to manager and appropriate team member regarding dishes which are late or substandard
    ●    Speaks to manager/kitchen regarding orders/dishes for guests with allergies
    ●    Communicates with manager regarding any issues with guests
    ●    Assists with cleaning breakages and any spillage in the restaurant as they occur
    ●    Always follow the standards for order of service
    ●    Be ready and willing to assist all team and guests whenever they need
    ●    Ensure seamless service and special attention to all guests especially to VIP and Tribe Members.
    ●    Perform opening and closing duties.
    ●    Support to control the table's timing
    ●    Speak with guests to ensure satisfaction with food, beverage and service
    ●    Ensure an outstanding customer experience, by doing a constant follow up of the service and guests satisfaction
    ●    Address any issues in a timely manner and assist with everything about the customer experience and floor service
    ●    Investigate all complaints and report to the Management on Duty
    ●    Always follow strict hygiene procedures along with the Food & Beverage/Health & Safety regulations

Requirements

    ●    Proven work experience as a Head Waiter or Waiter/Waitress in 5* Hotels, High-End Restaurants or comparable, in terms of
         quality, Beach Compounds
    ●    Hands-on experience with cash register and ordering information system (POS)
    ●    Basic math and excel skills
    ●    Strong communication skills in English and Portuguese. Other languages are welcome.
    ●    Responsibility and punctuality
    ●    Excellent presentation skills
    ●    Flexibility to work in shifts, weekends and holidays.
    ●    High school diploma; food safety training is a plus

Candidate Profile

    ●    Active listening and effective communication skills

●     Strong problem solving, communication, and interpersonal skills, ability to handle tense situations with coworkers and customers
            calmly and rationally.
      ●     Active listening and effective communication skills
      ●     Attentiveness and patience with the guests
      ●     Team leader
      ●     Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues

      ●     Strong multitasking skills, with the ability to perform well in a fast-paced environment
      ●     Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
      ●     Internal drive and willingness to work in a demanding, challenging and fast-paced work environment
      ●     Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change

      ●     Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
            independently or as part of a team
      ●     Professional communication skills along with an innate teamwork mentality
      ●     Committed and engaged towards the philosophy and cultural values of Yamba
      ●     High-achiever mindset with a sense of work perfectionism
      ●     Positive attitude and ability to perform proficiently under pressure
      ●     Outstanding leadership and organizing skills.
      ●     Ability to motivate colleagues and lead by example

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from April to October.

Contact Us:

E-mail: joinus@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements

Position: Server / Waiter

         Department: FOH

         Reports to: General Manager - Ops. Manager -FOH Manager - Floor Manager - Head Waiter

SERVER / WAITER

Responsibilities

    ●    Welcome the guest on their table.

    ●    Deliver services of exceptional quality that increases customer satisfaction.
    ●    Present menu and provide detailed information (e.g. about portions, ingredients or potential food allergies)
    ●    Provide excellent customer service, by doing a constant follow up of the service, orders and guests satisfaction.
    ●    Prepare tables by setting up linens, silverware and glasses
    ●    Inform customers about the day’s specials and offer menu recommendations
    ●    Up-sell additional products when appropriate
    ●    Take accurate food and drinks orders, using a POS ordering software.
    ●    Tops up water, wine and drinks.
    ●    Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
    ●    Communicate order details to the Kitchen & Bar
    ●    Serve food and drink orders
    ●    Check dishes and kitchenware for cleanliness and presentation and report any problems
    ●    Arrange table settings and maintain a tidy dining area

●    Deliver checks and collect bill payments
    ●    Carry dirty plates, glasses and silverware to kitchen for cleaning
    ●    Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties,
         big groups)
    ●    Follow all relevant health department regulations
    ●    Direct table timing
    ●    Report to manager and appropriate team member regarding dishes which are late or substandard
    ●    Speaks to manager/kitchen regarding orders/dishes for guests with allergies
    ●    Communicates with manager regarding any issues with guests
    ●    Assists with cleaning breakages and any spillage in the restaurant as they occur
    ●    Always follow the standards for order of service
    ●    Be ready and willing to assist all team and guests when needed
    ●    Ensure seamless service and special attention to all guests, especially to PX (VIP) and Tribe Members.

Requirements

    ●    Proven work experience as a Waiter or Waitress in 5* Hotels, High-End Restaurants or comparable, in terms of quality, Beach
         Compounds
    ●    Hands-on experience with cash register and ordering information system (POS)
    ●    Basic math skills
    ●    Strong communication skills in English and Portuguese. Other languages are welcome.
    ●    Responsibility and punctuality
    ●    Excellent presentation skills
    ●    Flexibility to work in shifts, weekends and holidays.
    ●    High school diploma; food safety training is a plus

Candidate Profile

    ●    Strong multitasking skills, with the ability to perform well in a fast-paced environment
    ●    Active listening and effective communication skills
    ●    Attentiveness and patience for customers
    ●    Team spirit
    ●    Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues

    ●    Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
    ●    Internal drive and willingness to work in a demanding, challenging and fast-paced work environment
    ●    Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change

    ●    Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
         independently or as part of a team
    ●    Professional communication skills along with an innate teamwork mentality
    ●    Committed and engaged towards the philosophy and cultural values of Yamba
    ●    High-achiever mindset with a sense of work perfectionism
    ●    Positive attitude and ability to perform proficiently under pressure
    ●    Ability to motivate colleagues and lead by example

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from April to October.

Contact Us:

E-mail: joinus@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements

Position: Drink & Food Runner / Busser

         Department: FOH

         Reports to: General Manager - Ops. Manager -FOH Manager - Floor Manager - Head Waiter - Head
         Runner

DRINK & FOOD RUNNER / BUSSER

Responsibilities

    ●    Deliver drinks from the bar and food orders from the kitchen to customers’ tables quickly and accurately
    ●    Communicate food and drink orders, paying attention to priorities and special requests (e.g. food allergies)
    ●    Remove dirty dishes and utensils
    ●    Ensure cleanliness of tables and spills with disinfecting wipes
    ●    Assist server with table setting by fetching and placing appropriate tableware, eating utensils and napkins
    ●    Ensure food is served in accordance with safety & service standards (e.g. proper temperature, appearance)
    ●    Check in with customers and take additional orders or refill water, as needed
    ●    Answer guests’ questions about ingredients and menu items
    ●    Inform restaurant staff about customer’s feedback or requests (e.g. when they ask for the check)

    ●    Do the side work before service starts - polish cutlery, fold napkins, etc.

    ●    Polishes and refills stations during service with silverware, glasses, and plates

    ●    Reset tables in a timely manner

    ●    Assist server with topping up water

    ●    Assist with cleaning breakages and spillages in the restaurant as they occur

●      Clean tables, chairs, shelves, inside and outside of side stations

    ●      Move furniture as directed by management

    ●      Prepare trash bins for service and maintain throughout shift

    ●      Stock condiments, prepare sauces in pass and replenish throughout service

    ●      Assist in setting up the food pass

Requirements

    ●      Understanding of hygiene and food safety rules
    ●      Physical ability and energy to carry heavy trays and stand for long hours
    ●      Availability to work various shifts, including weekends and holidays
    ●      Multi-tasking abilities
    ●      Great communication skills in English and Portuguese. Other languages are welcome.
    ●      Responsibility and punctuality

Candidate Profile

    ●      Ability to remain calm and professional in a fast-paced work environment
    ●      Attentiveness and patience for customers
    ●      Positive, energetic and dynamic
    ●      Team spirit
    ●      Strong multitasking skills, with the ability to perform well in a fast-paced environment
    ●      Active listening and effective communication skills
    ●      Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues

    ●      Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
    ●      Internal drive and willingness to work in a demanding, challenging and fast-paced work environment
    ●      Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change

    ●      Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
           independently or as part of a team
    ●      Professional communication skills along with an innate teamwork mentality
    ●      Committed and engaged towards the philosophy and cultural values of Yamba
    ●      High-achiever mindset with a sense of work perfectionism
    ●      Positive attitude and ability to perform proficiently under pressure
    ●      Ability to motivate colleagues and lead by example

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from April to October.

Contact Us:

E-mail: joinus@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements

Position: Head Host/Hostess

         Department: FOH – Reception & Customer Care

         Reports to: General Manager - Ops. Manager - FOH Manager - Floor Manager

Job Description

Yamba is looking for a proficient Head Host/ Hostess for a senior role in welcoming guests and providing an outstanding
customer experience. The Head Hostess must be able to create a constantly pleasant and welcoming environment for our
guests and display feelings of positivism and calmness. The host/ hostess is our guest’s first contact, so this position is
extremely important as guests will often judge the experience based on the first impression and contact. The successful
applicant will have friendly demeanor and excellent interpersonal relationship skills to be able to relate well with guests of
diverse backgrounds and status, solving problems and ensuring a great experience to the customer.

HEAD HOSTESS

Responsibilities

    ●    Greet & welcome the guests as they arrive and bid farewell as they leave.
    ●    Manage the reservation system, optimizing the restaurant occupancy.
    ●    Communicates with the technical team of the reservation system for updates and settings.
    ●    Use a reservation system when taking reservations and ensure accuracy when entering data into the system.
    ●    Provide reservations and customer reports.

●    Ensure that all the calls are promptly and gently answered to optimize the restaurant’s capacity and customer experience.
    ●    Reply SMS, Whatsapp messages and e-mails in a timely manner.
    ●    Follow the reception opening & closing procedures.
    ●    Ensure that the customer service is complying with the brand guidelines and customer experience protocols.
    ●    Support Hostesses with any duties at the reception.
    ●    Table check and update the reservation system constantly.
    ●    Follow up the table's timing, availability and the seating waiting time.
    ●    Assist with guests’ drinks from bar to table when escorting guests.
    ●    Summarize relevant information and profile notes of VIPs guests and Tribe Members and share with the front of house staff.
    ●    Maintains front desk and entrance clean and organized, following protocols.
    ●    Build relationships with companies and guests in order to maximize reservations
    ●    Ensure all reservations are handled properly, following the protocols and outstanding customer service level.
    ●    Assist with all complaints and report to the Management on Duty.
    ●    Determine the needs and preferences of Yamba guests and ensure that these needs are fulfilled.
    ●    Head Hostess should be able to recognize regular guests, VIPs and Tribe Members.
    ●    Store reservations and customer data systematically, complete all administrative duties and reports efficiently in a timely manner.
    ●    Update all operational information, telephone numbers and email addresses as needed

Requirements

    ●    Proven working experience as a Head Hostess for minimum 2 years in 5* Hotels, High-End Restaurants or comparable, in terms of
         quality, Beach Compounds.
    ●    Strong knowledge of English and Portuguese language. Additional languages will be considered a plus
    ●    Knowledge and skills to manage online reservation system (Resdiary, Open Table, Vincitable, etc)
    ●    Responsibility and punctuality
    ●    Customer experience oriented
    ●    Excellent presentation skills
    ●    Flexibility to work in shifts, weekends and holidays.
    ●    Commitment to customer satisfaction and service excellence.

Candidate Profile

    ●    Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
    ●    Kind, Empathetic, Positive and Patient personality.
    ●    Strong problem solving, communication, and interpersonal skills, ability to handle tense situations with coworkers and customers
         calmly and rationally.
    ●    Active listening and effective communication skills
    ●    Team spirit
    ●    Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues

    ●    Internal drive and willingness to work in a demanding, challenging and fast-paced work environment
    ●    Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change

●     Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
            independently or as part of a team
      ●     Professional communication skills along with an innate teamwork mentality
      ●     Committed and engaged towards the philosophy and cultural values of Yamba
      ●     High-achiever mindset with a sense of work perfectionism
      ●     Positive attitude and ability to perform proficiently under pressure
      ●     Outstanding leadership and organizing skills.
      ●     Ability to motivate colleagues and lead by example

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from April to October.

Contact Us:

E-mail: joinus@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements

Position: Hostess

         Department: FOH – Reception & Customer Care

         Reports to: General Manager - Ops. Manager -FOH Manager - Floor Manager- Head Hostess

HOSTESS

Responsibilities

    ●    Greet & welcome the guests as they arrive and bid farewell as they leave.

    ●    Use a reservation system when taking reservations and when checking on current or future reservations; ensure accuracy when
         entering data into the system.

    ●    Answer calls promptly and gently to optimize the restaurant’s capacity and customer experience.
    ●    Reply SMS, Whatsapp messages and e-mails in a timely manner.

    ●    Assist with reception opening & closing procedures.

    ●    Assist Head Hostess with any duties at the desk.

    ●    Table check and update the reservation system constantly, optimizing the restaurant occupancy.

    ●    Welcome the walk-ins and always check the table's availability and the waiting time.

    ●    When a guest table is ready, escort them from the waiting area to their table.

    ●    Assist with guests’ drinks from bar to table when escorting guests.

    ●    Remove any extra settings before guests are seated. If the number of guests increase or decrease, adjust accordingly.

    ●    Summarize relevant information and profile notes of VIPs guests and Tribe Members and share with the front of house staff.

●      Maintains front desk and entrance clean and organized, following protocols and check lists.

    ●      Build relationships with companies and guests in order to maximize reservations
    ●      Ensure all reservations are handled properly, following the protocols and outstanding customer service level.

    ●      Determine the needs and preferences of our guests and ensure that these needs are fulfilled.
    ●      Hostess should be able to recognize regular guests, VIPs and Tribe Members.

    ●      Store reservations and customer data systematically, complete all administrative duties and reports efficiently in a timely manner.

    ●      Update all operational information, telephone numbers and email addresses as needed

Requirements

    ●      Proven working experience as a Hostess for minimum 2 years in 5* Hotels, High-End Restaurants or comparable, in terms of
           quality, Beach Compounds.
    ●      Knowledge and skills to manage online reservation system (Resdiary, Open Table, Vincitable, etc)
    ●      Strong knowledge of English and Portuguese language. Additional languages will be considered a plus.
    ●      Responsibility and punctuality
    ●      Customer experience oriented
    ●      Excellent presentation skills
    ●      Flexibility to work in shifts, weekends and holidays.

Candidate Profile

    ●      Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
    ●      Kind, Empathetic, Positive and Patient personality.
    ●      Active listening and effective communication skills
    ●      Commitment to customer satisfaction and service excellence.
    ●      Team spirit
    ●      Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues

    ●      Internal drive and willingness to work in a demanding, challenging and fast-paced work environment
    ●      Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change

    ●      Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
           independently or as part of a team
    ●      Professional communication skills along with an innate teamwork mentality
    ●      Committed and engaged towards the philosophy and cultural values of Yamba
    ●      High-achiever mindset with a sense of work perfectionism
    ●      Positive attitude and ability to perform proficiently under pressure
    ●      Outstanding leadership and organizing skills.
    ●      Ability to motivate colleagues and lead by example

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from April to October.

Contact Us:

E-mail: joinus@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements

Position: Head Bartender

         Department: FOH - Bar

         Reports to: General Manager - Ops. Manager -FOH Manager - Floor Manager

Job Description

Yamba is looking for proficient Head bartenders who will oversee the running of the bar, from managing the team and ensuring
they provide a pleasant customer experience, to serving customers and dealing with some administrative tasks. The head
bartender needs to be good at problem-solving, organized, and have excellent communication skills. The successful candidate
will be working as part of a team and should be able to work in a fast-paced environment and be proud of providing excellent
customer service.

HEAD BARTENDER

Responsibilities

    ●    Prepare drinks for guests at the bar and service bar.

    ●    Serve wines by the glass for the service bar and main bar.
    ●    Create cocktails recipes and technical sheets .
    ●    Calculate beverages costs and optimize service, drinks quality, and costs.
    ●    Learning about menu items and memorizing cocktail recipes.
    ●    Place bar orders and create a good partnership with beverage suppliers.
    ●    Do the monthly beverage inventory, identify best selling items.
    ●    Starts tabs for guests at the bar.

●    Closes all tabs, bills, credit card payments and cash payments for guests at the bar
    ●    Stocks, cuts, and prepares all fruit, mise en places before the service.
    ●    Check if bar equipment operates properly and report any maintenance needs.
    ●    Comply with health and safety regulations.
    ●    Keep the bar area clean during and after service.
    ●    Restock all the beverages, ice and mise en place during the service.
    ●    Give customers drink menus and answer their questions regarding ingredients.
    ●    Opening and closing duties, such as restocking the bar with garnishes, straws, and napkins, ensuring that there are clean towels,
         glassware, etc.
    ●    Ensure the bar is well-stocked with ice, liquor, wine, and beer.
    ●    Check taps and appliances to confirm that they are working properly, making minor repairs or changing out kegs, if needed.

Requirements

    ●    Proven work experience as Bartender or Head Bartender for minimum 2 years in 5* Hotels, High-End Restaurants or comparable,
         in terms of quality, Beach Compounds
    ●    Knowledge and skills to prepare drinks technical sheets, calculate beverage cost, place orders and create a good partnership with
         beverage suppliers.
    ●    Detail-oriented, friendly personality and professional appearance.
    ●    Knowledge of menu items, including beers, wines, cocktails, and liquors.
    ●    Strong knowledge of English and Portuguese language. Additional languages will be considered a plus
    ●    Team management skills
    ●    Basic math and Excel skills.
    ●    Ability to meet physical and scheduling demands of the position, including, walking, standing, or lifting heavy items for extended
         periods
    ●    Team spirit and leadership skills
    ●    Flexibility to work in shifts, weekends, and holidays.

Candidate Profile

    ●    Strong problem solving, communication, ability to handle tense situations with coworkers and customers calmly and rationally.
    ●    Responsible, punctual.
    ●    Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues

    ●    Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
    ●    Internal drive and willingness to work in a demanding, challenging, and fast-paced work environment
    ●    Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change

    ●    Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
         independently or as part of a team
    ●    Professional communication skills along with an innate teamwork mentality
    ●    Committed and engaged towards the philosophy and cultural values of Yamba
    ●    High-achiever mindset with a sense of work perfectionism
    ●    Positive attitude and ability to perform proficiently under pressure
    ●    Outstanding leadership and organizing skills.

●     Ability to motivate colleagues and lead by example

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from April to October.

Contact Us: jobs@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements

Position: Bartender

         Department: FOH - Bar

         Reports to: General Manager - Ops. Manager -FOH Manager - Floor Manager – Head Bartender

BARTENDER

Responsibilities
    ●    Prepares drinks for guests at the bar and service bar.
    ●    Serves wines by the glass for the service bar and main bar.
    ●    Learning about menu items and memorizing cocktail recipes.
    ●    Starts tabs for guests at the bar.
    ●    Closes all tabs, bills, credit card payments and cash payments for guests at the bar.
    ●    Stocks, cuts, and prepares all fruit, mise en places before the service.
    ●    Performs daily and weekly cleaning duties to specified standards.
    ●    Check if bar equipment operates properly and report any maintenance needs.
    ●    Comply with health and safety regulations.
    ●    Keep the bar area clean during and after service.
    ●    Restock all the beverages, ice and mise en place during the service
    ●    Give customers drink menus and answer their questions regarding ingredients
    ●    Opening and closing duties, such as restocking the bar with garnishes, straws, and napkins, ensuring that there are clean towels,
         glassware, etc.
    ●    Ensure the bar is well-stocked with ice, liquor, wine, and beer.
    ●    Check taps and appliances to confirm that they are working properly, making minor repairs or changing out kegs, if needed.

Requirements
    ●    Proven work experience as Bartender
    ●    Detail oriented, friendly personality and professional appearance.
    ●    Knowledge of menu items, including beers, wines, cocktails, and liquors.
    ●    Good knowledge of English and Portuguese language. Additional languages will be considered a plus
    ●    Basic math and computer skills.
    ●    Ability to meet physical and scheduling demands of the position, including, walking, standing, or lifting heavy items for extended
         periods
    ●    Team spirit
    ●    Flexibility to work in shifts, weekends and holidays.

Candidate Profile

    ●    Strong problem solving, communication, ability to handle tense situations with coworkers and customers calmly and rationally.
    ●    Responsible, punctual.

●     Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues

      ●     Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
      ●     Internal drive and willingness to work in a demanding, challenging and fast-paced work environment
      ●     Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change

      ●     Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
            independently or as part of a team
      ●     Professional communication skills along with an innate teamwork mentality
      ●     Committed and engaged towards the philosophy and cultural values of Yamba
      ●     High-achiever mindset with a sense of work perfectionism
      ●     Positive attitude and ability to perform proficiently under pressure
      ●     Ability to motivate colleagues and lead by example

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from April to October.

Contact Us: jobs@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements

            Position: Barista /Barback

Department: FOH - Bar

         Reports to: General Manager - Ops. Manager -FOH Manager - Floor Manager - Head Bartender

BARISTA / BAR BACK

Responsibilities

    ●    Prepare teas, coffees, fresh juices as ordered following and maintaining Yamba’s standards.
    ●    Prepare and sell coffee drinks by following prescribed recipes and preparation techniques for coffee drinks.
    ●    Prepare juices and mise en place for bartenders if needed.
    ●    Clean and maintain the coffee and juice station in proper condition daily.
    ●    Check all teacups and coffee cups and clean any stains.
    ●    Help with the glass polishing.
    ●    Comply with health and safety regulations.
    ●    Keep the bar area clean during and after service.
    ●    Prepares all garbage bins for the bar before service.
    ●    Checks the refrigerators, disposes of perishable products if necessary, checks expiration dates and help stocks liquor if necessary.
    ●    Assisting with opening and closing duties, such as restocking the bar with garnishes, straws, and napkins, ensuring that Bartenders
         have clean towels, glassware, etc.
    ●    Ensuring the bar is well-stocked with ice, liquor, wine, and beer.
    ●    Keeping the bar clean by wiping down surfaces, sweeping and mopping, scrubbing coolers and storage areas, and emptying trash
         receptacles.
    ●    Learning about menu items and memorizing cocktail recipes.

Requirements

    ●    Proven work experience as Barista / Bar back.
    ●    Desirable barista qualification
    ●    Good knowledge of English and Portuguese language. Additional languages will be considered a plus
    ●    Detail-oriented
    ●    Basic math and computer skills.
    ●    Ability to meet physical and scheduling demands of the position, including, walking, standing, or lifting heavy items for extended
         periods
    ●    Flexibility to work in shifts, weekends and holidays.

Candidate Profile

    ●    Strong problem solving, communication, ability to handle tense situations with coworkers and customers calmly and rationally.
    ●    Responsible, punctual.
    ●    Commitment to customer satisfaction and service excellence.
    ●    Team spirit
    ●    Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues

●     Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
      ●     Internal drive and willingness to work in a demanding, challenging and fast-paced work environment
      ●     Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change

      ●     Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
            independently or as part of a team
      ●     Professional communication skills along with an innate teamwork mentality
      ●     Committed and engaged towards the philosophy and cultural values of Yamba
      ●     High-achiever mindset with a sense of work perfectionism
      ●     Positive attitude and ability to perform proficiently under pressure
      ●     Ability to motivate colleagues and lead by example

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from April to October.

Contact Us: jobs@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements

Position: Copa

         Department: BOH

         Reports to: General Manager - Ops. Manager - FOH Manager - Floor Manager

COPA

Responsibilities

    ●    Clean, stock and organize facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, etc)
    ●    Wash dishes and all tableware from the service, kitchen and bar.
    ●    Clean the toilets frequently and keep it cleaned during and after the service
    ●    Register all the daily cleaning on specifics documents

●      Carry out heavy cleansing tasks and special projects
    ●      Notify management of occurring deficiencies or needs for repairs
    ●      Make adjustments and minor repairs
    ●      Stock and maintain supply rooms
    ●      Cooperate with the rest of the staff towards quality of service and customer satisfaction
    ●      Follow all health and safety regulations
    ●      Prepares all garbage bins before the service
    ●      Checks the refrigerators, disposes of perishable products if necessary, checks expiration dates
    ●      Performs daily and weekly cleaning duties to specified standards
    ●      Cleans and tidies the Storage Room, other stock locations and any spills that may occur

Requirements

    ●      Proven working experience as a Cleaner
    ●      Ability to handle heavy equipment and machinery
    ●      Knowledge of cleaning chemicals and supplies
    ●      Flexibility to work in shifts, weekends and holidays
    ●      Ability to meet physical and scheduling demands of the position, including heavy cleaning and lifting heavy items.

Candidate Profile

    ●      Detail oriented, organized, responsible, punctual.
    ●      Team spirit
    ●      Sense of perfectionism regarding cleanliness and organization
    ●      Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues

    ●      Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
    ●      Internal drive and willingness to work in a demanding, challenging and fast-paced work environment
    ●      Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change

    ●      Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
           independently or as part of a team
    ●      Professional communication skills along with an innate teamwork mentality
    ●      Committed and engaged towards the philosophy and cultural values of Yamba
    ●      High-achiever mindset with a sense of work perfectionism
    ●      Positive attitude and ability to perform proficiently under pressure
    ●      Ability to motivate colleagues and lead by example

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from April to October.

Contact Us:

E-mail: joinus@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements

            Position: HR accounting & Administration Assistant

            Department: BOH – HR & ADM

            Reports to: General Manager - Ops. Manager

HR ACCOUNTING & ADMINISTRATION ASSISTANT

Responsibilities

      ●     Bookkeeping Management
      ●     Payroll and HR tasks
      ●     Receive, archiving, scan all the invoices
      ●     Create and update a payment list for GM approval
      ●     Payment upload on the bank e register control after payments
      ●     Communication with suppliers and keep the suppliers contacts updated.
      ●     Paper correspondence handling, organization
      ●     Debt register and clearance

●      Digital invoice reception via email and storage in appropriate folder
    ●      Refund register and clearance
    ●      Supplier and payment agreement register
    ●      Payment proof retrieval and communication to suppliers
    ●      Bank deposits and exchange
    ●      Any other company related document digitization and storage
    ●      Any other administrative and office work required.

Requirements:

    ●      Proven work experience in Administrative, HR and Financial work
    ●      Payroll proven working experience
    ●      Knowledge of Portuguese labor law and taxes.
    ●      Strong skills on MS Office (Word, Excel, Power Point)
    ●      Strong knowledge of English and Portuguese language. Additional languages will be considered a plus.
    ●      Flexibility to work in shifts, weekends and holidays.

Candidate Profile

    ●      Strong problem solving, communication, and interpersonal skills, ability to handle tense situations calmly and rationally.
    ●      Integrity, Responsibility, Punctuality, Reliability
    ●      Organization and detail oriented.
    ●      Active listening and effective communication skills
    ●      Team spirit
    ●      Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues

    ●      Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
    ●      Internal drive and willingness to work in a demanding, challenging and fast-paced work environment
    ●      Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change

    ●      Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
           independently or as part of a team
    ●      Professional communication skills along with an innate teamwork mentality
    ●      Committed and engaged towards the philosophy and cultural values of Yamba
    ●      High-achiever mindset with a sense of work perfectionism
    ●      Positive attitude and ability to perform proficiently under pressure
    ●      Outstanding leadership and organizing skills. Ability to motivate colleagues and lead by example

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from April to October.

Contact Us:

E-mail: joinus@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements.

            Position: Head Chef

            Department: FOH - Kitchen

            Reports to: General Manager - Ops. Manager - FOH Manager - Floor Manager

HEAD CHEF

Responsibilities

      ●     Controlling and directing the food preparation process
      ●     Approving and polishing dishes before they reach the customer.
      ●     Creating menu items, recipes and developing dishes ensuring variety and quality
      ●     Creating and analysing food technical sheets in order to optimize food costs, service and quality
      ●     Update the monthly food inventory and identify needs and best selling items
      ●     Place kitchen orders and nuture a good partnership with beverage suppliers.

●    Ultimately responsible for ensuring the kitchen meets all regulations including sanitary and food safety guidelines
    ●    Being responsible for food hygiene practices and ensure compliance with all health and safety regulations within the kitchen area
    ●    Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales
    ●    Study each recipe and gather all necessary ingredients
    ●    Cook and delivery food in a timely manner
    ●    Delegate tasks to kitchen staff
    ●    Ensure appealing plate presentation
    ●    Slightly modify recipes to meet customers’ needs and requests
    ●    Check freshness of food and discard out-of-date items

Requirements

    ●    Proven work experience as Head Chef for minimum 2 years in 5* Hotels, High-End Restaurants or comparable, in terms of quality,
         Beach Compounds
    ●    Excellent knowledge of all kitchen sections
    ●    Ability to produce and present excellent high quality food
    ●    Strong knowledge of English and Portuguese language. Additional languages will be considered a plus
    ●    Good oral communication
    ●    Team management skills
    ●    High level of attention to detail
    ●    Strong knowledge of food products and local suppliers, searching for outstanding quality
    ●    Good level of math and excel skills
    ●    Ability to meet physical and scheduling demands of the position, including, walking, standing, or lifting heavy items for extended
         periods
    ●    Flexibility to work in shifts, weekends and holidays.

Candidate Profile

    ●    High-achiever mindset with a sense of work perfectionism
    ●    Positive attitude and ability to perform proficiently under pressure
    ●    Outstanding leadership and organizing skills
    ●    Ability to motivate colleagues and lead by example
    ●    Enthusiasm to develop your own skills and knowledge plus those around you
    ●    Adaptability to change and willingness to embrace new ideas and processes
    ●    Ability to work unsupervised and delivery quality work
    ●    Positive and approachable manner
    ●    Team player qualities
    ●    Strong problem solving, communication, and interpersonal skills, ability to handle tense situations with coworkers and customers
         calmly and rationally.
    ●    Active listening and effective communication skills
    ●    Team spirit
    ●    Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues
    ●    Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
    ●    Internal drive and willingness to work in a demanding, challenging and fast-paced work environment

●     Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change
      ●     Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
            independently or as part of a team
      ●     Professional communication skills along with an innate teamwork mentality
      ●     Committed and engaged towards the philosophy and cultural values of Yamba

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from April to October.

Contact Us:

E-mail: joinus@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements

Position: Sous Chef

         Department: FOH - Kitchen

         Reports to: General Manager - Ops. Manager - FOH Manager - Floor Manager - Head Chef

SOUS CHEF

Responsibilities

    ●    Directing the food preparation process and delegating tasks.
    ●    Cooking and preparing high quality dishes
    ●    Assisting the Head Chef to create menu items, recipes and develop dishes
    ●    Supervising all kitchen stations
    ●    Supervising, motivating and working closely with other Chefs of all levels
    ●    Being responsible for health and safety
    ●    Being responsible for food hygiene practices
    ●    Ensuring food quality and excellent standards are maintained for all dishes created
    ●    Assisting with determining food inventory needs, stocking and ordering
    ●    Ensuring the kitchen meets all regulations including sanitary and food safety guidelines
    ●    Provide support to junior kitchen employees with various tasks, including line cooking, food preparation, and dish plating
    ●    Recruit and train new kitchen employees to meet the Yamba concept and kitchen standards
    ●    Manage the kitchen team in the Head Chef’s absence

Requirements

●      Excellent knowledge of all sections
    ●      A minimum of 2 years’ experience in a similar role
    ●      Strong knowledge of cooking methods, kitchen equipment, and best practices
    ●      Teamwork- oriented with outstanding leadership abilities
    ●      Positive and approachable manner
    ●      Team player qualities
    ●      Ability to produce and present excellent high quality food
    ●      Strong knowledge of English and Portuguese language. Additional languages will be considered a plus
    ●      Good oral communication
    ●      Team management skills
    ●      High level of attention to detail
    ●      Ability to meet physical and scheduling demands of the position, including, walking, standing, or lifting heavy items for extended
           periods
    ●      Flexibility to work in shifts, weekends and holidays.

Candidate Profile

    ●      Adaptability to change and willingness to embrace new ideas and processes
    ●      Ability to work unsupervised and delivery quality work
    ●      Positive and approachable manner
    ●      Team player qualities
    ●      Strong problem solving, communication, and interpersonal skills, ability to handle tense situations with coworkers and customers
           calmly and rationally.Kindness, Empathy, Positivity, Attentiveness and patience for customers
    ●      Active listening and effective communication skills
    ●      Team spirit
    ●      Stylish and professional appearance combined with a respectful way of conduct, towards Yamba’s guests and colleagues

    ●      Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
    ●      Internal drive and willingness to work in a demanding, challenging and fast-paced work environment
    ●      Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change
    ●      Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working
           independently or as part of a team
    ●      Professional communication skills along with an innate teamwork mentality
    ●      Committed and engaged towards the philosophy and cultural values of Yamba
    ●      High-achiever mindset with a sense of work perfectionism
    ●      Positive attitude and ability to perform proficiently under pressure
    ●      Outstanding leadership and organizing skills. Ability to motivate colleagues and lead by example

Benefits

Yamba offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our
team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its
employees.

Yamba offers a seasonal working position from April to October.

Contact Us:

E-mail: joinus@yambayamba.com

This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the management team.
The contents of this job description may alter from time to time in accordance with the business requirements