Leading Family Vets in Teignbridge - Amity Veterinary Care
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Leading Family Vets in Teignbridge
1
Improving
Family Bonds
not just treating Pets…
Family Matters
2
Contents 4 How to find us
How to find us and what to look for when you do.
5-6 Amity Hospitality
Who we are, what we are about, our core values and our mission
statement.
7-9 Services
An overview of the services we offer.
10 Visiting Consultants
A look into our visiting consultants who come in and provide expert
services so you need not go further.
13 Cat Lovers
We love cats, take a look at what we have on offer for our feline
friends.
The Personal Care Nurse System
14 An introduction to the most unique Veterinary process in the
country - feel the difference.
16-17 Further Info
Additional information about our services and policies.
19 Fees and Membership
Our prices explained.
20 How to Join
The application process explained clearly.
Our Agreement
21 The terms in our relationship together, what you should expect
from us and what we expect from you.
22-23 Sign Off and Appendix
3
How to Find us
If you haven’t been to see us before
We are located at Brunel Court, Brunel Road, Newton
Abbot, TQ12 4PB. Our building is a single storey
rectangular building set back from the Brewers
Paint Store and has black glass on its front.
How to find the practice
Newton Abbot
As you enter the Brunel Industrial Recycling Centre
Estate, we are located 100m
to the LEFT. Please look out
for the large VETS sign
on your left on the main
Here Exeter
We are
road before the first mini Dentist
roundabout.
New
ton District
If using sat nav, please Abb
Rd
Council
note the entire estate ot Offices
nel
shares the same A380
postal code! You can park in front of the
Bru
A381 practice and come up the steps
Traffic can be busy to our main door. We politely
in Newton Abbot so Tor
please make sure you q ua Shaldon Rd
request that all dogs should
yR remain on their lead and all
allow yourself plenty d
of time to get here, other animals are kept in
especially if it is your Penn Inn suitable containment.
first time.
A380 Please call us on 01626 247888
if you need further assistance.
4 Torquay
Amity Hospitality Absolutely the
service that I ha
best veterinaria
ve been to...
n
Ah… stands for ‘Amity Hospitality’…
Imagine walking into a veterinary surgery where you are
welcomed as family by your dedicated Personal Care Nurse who
stays with you from greeting to leaving - there is no queueing
for one thing after another. The feel is professional yet personal,
friendly yet unassuming and highly trained yet accessible. We
are always ready to greet you and are pleased to see you. This feeling
is safe, secu
and looked re
It is a place created as an ideal; an experience for your senses. after.
The decor is muted and natural and scented candles help This feeling
promote a sense of calm. It is a place devoid of clinical feel is
Amity Hosp
where customers refer to it as ‘like a visit to the spa’ and ‘like itality.
something out of Country Living’. Barista style coffee, multiple
flavoured teas and nibbles are served while you wait.
The humanity of pet ownership is embraced, looking holistically
at creating a peaceful environment where you are reassured and
comforted thereby making your pets feel more secure and less
fretful.
There are separate consult rooms for cats and dogs and other
small animals so that the rooms do not harbour the scent of
what would be that animal’s natural predator. The consult rooms
themselves are stripped of all extraneous equipment to avoid
over-stimulation; it is just your vet, you and your pet.
Before you leave, you are presented with a warm hand/face
towel to freshen up and a mint.
5
Core Values
Professionalism
“You can be an expert on anything if you just use logic” Anon
Mission Statement
The key to Quality and Efficiency is professionalism. Everyone has a different part to play
in this place, no one part or job is more important than the other. Not only does our team
undergo meticulous and detailed training from experts and professionals, we are also amity [am-i-tee]: noun = friendly relations.
expected to exhibit the personality and behaviour that allows us to perform our job the best
At Amity Veterinary Care, we pride ourselves in
way we can.
forging long lasting meaningful relationships with
you, the pet owner. We treat you like our family,
Education someone whom we want and choose to help in
providing the best care for your pets; your family.
“The world is a university and everyone in it is a teacher. Make sure when you wake up in
We understand how important your pets are to you.
the morning, you go to school.” T. D. Jakes
We are here to provide you with a comprehensive
In this chosen profession of ours, teaching and learning is occurring constantly. We learn veterinary service with a personal touch.
from you regarding your pet’s behaviour and quirks at home, in return, we share our
We understand when you bring your beloved pet
knowledge with you regarding your pets’ health. Learning from you will always remain
to us, you are bringing a family member with unique
important, in some cases, even crucial to be able to treat your pets effectively. There is
circumstances hence we aim to provide a bespoke
no point prescribing tablets if you are not able to give them to your pet!
service where all treatments will be tailored to you
and your pet’s specific needs, requirements and wishes,
Innovation without compromising on care and welfare.
“We cannot solve our problems with the same thinking we used when we
We look forward to working with you in providing the
created them” A. Einstein
best veterinary care to enable a long, fulfilling and healthy
Change is inevitable. Veterinary medicine is continually changing with the relationship between you and your pet.
times. Your needs, expectations and perceptions evolve constantly. At
Amity Veterinary Care, we understand the need to modify and innovate
to stay current on how we treat animals and address your needs.
Family Matters
6
Services
We offer all the services you would expect from a first opinion
small animal veterinary practice including preventative care, Indications for laparoscopy are:
modern diagnostics and treatment. In addition, we also offer Exploratory laparotomy – visualising
the following… the abdominal organs to try and find
abnormalities
Keyhole Surgery Sampling of organs – biopsies of the liver,
kidney, pancreas, spleen and lymph nodes
(Laparoscopy) Biopsy of tumours & abnormal tissues.
Ovariectomy/ovariohysterectomy -spaying
Laparoscopy, also known as ‘keyhole’ or minimally invasive
surgery, involves inserting a camera into the abdomen (tummy) Cryptorchid testis removal - testicles
for exploration and surgical procedures. Traditional exploratory retained in the abdomen
laparotomy (opening up the abdomen) commonly involves a
large incision along the midline of the abdomen. Over the last Many other procedures,
40 years there have been huge advances in techniques and requiring access to the abdomen
equipment for laparoscopic procedures in the human field and
now this technology is being adopted for veterinary applications
by a few progressive practices. The benefits of this minimally Some stats:
invasive surgery include less tissue trauma which results in less 98% of owners commented ‘as though
pain and quicker recovery times. nothing had happened!’ the next day
100% of owners recommend
What is involved in laparoscopy? this method
The patient will receive a general anaesthetic just as for routine
procedures. The abdomen will be inflated with medical grade
carbon dioxide. This allows the surgeon to see and work in the
abdomen. Depending on the procedure, there may be two or
three small 1-2 cm incisions made in the patient’s abdomen.
All exploration and procedures will be done via these small
incisions. After the procedure is completed, the abdomen is
deflated and the incisions are closed usually with one stitch.
Lennon has studied extensively and obtained further education
in laparoscopic techniques for various procedures since 2014.
In addition, he has also trained two other Devon veterinary
practices in providing a laparoscopy service. 7
Acupuncture
Acupuncture is the ancient art of placing Acupuncture may be especially useful in maximum desired effect is achieved.
needles into specific locations on the treating chronic states of disease, either
The frequency of treatment then
body to alleviate pain and increase the to complement orthodox treatments, or
depends on each individual animal.
animal’s resistance to disease, thereby when conventional medicine fails.
Some conditions may be resolved
normalising the body system.
Acupuncture is now known to affect all entirely but others may require regular
It has been practiced by the Chinese and major physiological systems. It does “top-ups” to maintain the therapeutic
other Eastern cultures for thousands more than just relieve pain. How it works effect, but overall, animals accept
of years and, in recent decades, is depends on the condition being treated needling well and become quite relaxed
becoming increasingly integrated and and the selection of points utilized. during treatment.
incorporated into Western medical fields
Acupuncture also stimulates the release Acupuncture is one of the safest
and veterinary medicine.
of many pain relieving substances from therapies utilized if practiced by a
The Chinese view health to be a state the brain and spinal cord, providing more competent acupuncturist; it balances
of harmony that exists between the generalised analgesia. Combined with the body’s own system of healing and
body and its internal and external needling “trigger points” where painful no chemicals are administered so
environments. Disease arises taut bands of muscle exist, exceptional complications rarely, if
when an imbalance between the pain relief may be achieved. ever, develop.
environments presents. Acupuncture
Treatments may last for 10 seconds to 20
is used to ‘normalise’ this internal body
minutes depending upon the condition
environment, thus resuming equilibrium,
and the method used with an average of
resuming health. The approach is holistic
4-6 treatments being required. These are
and may incorporate changes in lifestyle
performed initially once or twice weekly,
as well.
depending on the condition until the
Non invasive
No drugs needed
Predictable improvement
Electro-acupuncture available
8
Exotics
Do you own an exotic pet?
We treat small mammals, amphibians, fish,
reptiles and birds
Amity Veterinary Care is proud to be able to provide exotic veterinary service in Newton
Abbot. I have been interested in exotics since I was young and now get to work with them in a
professional capacity!
Where other vets may not wish to work with these amazing creatures, I have embraced
them and their diversity. As a result, there are not many small/exotic/furry/scaly/feathered
creatures great and small that I have not worked with. Ranging from the more ordinary
guinea pigs, rabbits, ferrets, hamsters, mice and rats; to the more unusual parrots and
chickens; and on to the far more unusual snakes, lizards, tortoises and salamanders.
They are all family!
In addition, I spent 18 months as a volunteer veterinary surgeon at Paignton Zoo.
An incredible experience which meant I could indulge my passion to the extreme:
sedating bongos, medicating 10ft long pythons, anaesthetising 300kg gorillas – all
in a day’s work!
Now I can bring this expertise to you and your pets. Amity Vets can provide
medical and surgical treatment, health checks, dietary advice, husbandry advice,
medical diagnostics (including x-ray and ultrasound), blood and urine tests.
We can advise on neutering and seasonal checks for rabbits and guinea pigs.
Also, we provide pre- and post-hibernation checks for tortoises.
Dr Lennon Foo BVetMed GPCert(SAM) MRCVS
All members of staff are
very friendly and make
you feel welcome...
9
Visiting Consultants A calming and
peaceful environment
...so you need not go further for your pet...
Opthalmology (Eye)
Our Ophthalmology consultant is Dr Kathy Ward BVSc (Hons) CertVOphthal MRCVS.
Kathy is a freelance ophthalmologist and has worked solely with eyes for 23 years. Kathy is available
by appointment only. She offers professional, expert advice for veterinary practices in the Southwest.
Her reassuring, friendly and practical approach to complicated eye cases is often commended by
grateful clients. She lives in Devon with her family and in her spare time, enjoys taking long walks
along the coast.
Cardiology (Heart medicine)
Our cardiology specialist is Dr Jo Harris BVSc CertVC DVC MRCVS.
Jo Harris is a RCVS Recognised Specialist in Veterinary Cardiology. She is one of the HeartVets
team, offering specialist cardiology referral services to the South West UK and Wales, as well as
a nationwide Holter monitoring and diagnostic cardiology service. Jo has extensive experience in
all aspects of veterinary cardiology, with a special interest in arrhythmias. She is regularly involved
with teaching both vets and students, is involved in ongoing clinical research and has presented at
national and international conferences. Jo lives in Devon and in her spare time enjoys surfing, bike
riding, and Dartmoor walks with her family and black Labrador Tarka.
Orthopaedic surgery (Bone surgery)
Our orthopaedic surgical consultant is Dr Clare Catchpole BVSc Cert SAS MRCVS RCVS.
Clare grew up in Tauranga, New Zealand, and graduated from Massey University in 1999. After
working a ski season in California and travelling for a period of time, she moved to the UK and
worked in mixed general practice in Devon and Cornwall. Clare developed a keen interest in small
animal surgery and gained her RCVS Cert SAS in 2009. In her spare time, Clare enjoys walking her
dogs, travelling and making pets out of her husband’s many dairy cows.
1011
12
Cat Lovers
WE LOVE CATS! Amity embraces the humanity of cat
ownership, creating a peaceful environment where
owners are reassured and comforted thereby making
your cats feel more secure and less fretful and reflects
Lennon’s interest in feline medicine.
We have a cat only consult room (no dogs
allowed!) that is cheerfully decorated in natural
shades, incorporating a unique climbing
frame plus various toys and nooks and
crannies for your fluffy babies to sniff,
roam and play. Cat owners love it and
some have even referred to it as a ‘cat
fun room’ and a ‘play room’.
In addition, there is a separate cat only ward
should your pet needs to be kept overnight.
We understand that an unwell cat receiving
fluids on a drip would not benefit from a
barking dog in his or her face! A large glass
window is also incorporated for us to look
in at them and for them to look out at us
for entertainment!
13The Personal Care
Nurse System
In most veterinary practices, you are served by the vet, vet nurses and front-
desk people. The nurses do not get a lot of chance to bond with you; their
role is somewhat subsidiary. The front-desk people also do not usually do a
lot of close bonding because their conversations are often in public. It can be
inappropriate for you to talk about your finances, medical history, etc in front of
other customers, and so the conversations become limited. The vet is usually too
busy caring for your pet to have time left over for communication.
To overcome this problem, we have a unique Personal Care Nurse system. In the
system, your Personal Care Nurse becomes your primary carer and confidante.
His/Her communications with you are carried out in private. He/She will act as
your mentor and your devil’s advocate with the vet.
They have portable computer terminals so that they can do all the transactions
for you in the consultation rooms including discussing any medication required,
take payments and also book any follow up appointments. They are multi-skilled
in office and clinical tasks so they do not have to pass their customers on to a
third party for any part of the service.
They are completely in charge of your experience and all interactions with the
practice. They are your go-to person so you will always have a familiar face to
tend to your needs.
There is no other vet practice in the country that works like this.
Come and feel the difference!
1415
Further Info
Over Night Care The care and professional
We have regular checks shared between the vet and the
Amity Assistants. The amount of check-ups will depend handling was exceptional...
on the situation. If the pet requires intensive nursing, that
will be provided. Any pets receiving intravenous fluids will
be checked at 9pm, midnight and 6am, leaving no longer
than 6 hours in between check-ups. We do not have
any one that stays overnight at the premises as we feel
there is little need to. No animal ever got better by having
someone stare at or fuss with it throughout the night!
Insurance
Feeding Policy
So to enable us to provide the best service, diagnostics
There are many different types of food
and treatment for your pet, we would recommend your
available for pets, for example, dry kibble,
pet to have a fully comprehensive lifelong insurance
tinned diet, raw feed, grain free, home
cover (at least £5000 for cats/dogs less than 20kg per
cooked, customised and many more. We
condition per year or at least £6000 for dogs more than
believe the best food is the food that
20kg). To make things easier for you, we will cover half of
serves your pet best. If your pet is
your excess or up to £50 (whichever is lesser). If you have
thriving on that diet, it is probable
a percentage to pay beyond the excess as well, we will
you are feeding the right food! If
cover half or up to 10% (whichever is lesser). Depending
you are struggling to find the right
on the insurance company, we may be able to do direct
diet, please do consult with our vet.
claims with no extra charge as well.
We provide our own brand of Grain-
Free food made from the highest
Out of Hours quality of ingredients that can be
delivered to your door within 48 hours
Lennon covers most of the practice’s out-of-hours if desired.
himself as well as working full days at the surgery. The
practice therefore occasionally uses other local trusted
vets as a back-up option if he is not available.
16Uninsured Pets
If you are not able to get your pet fully insured, we would recommend you to
take up our Amity Extra (see appendix) to help with costs when required. We
would also recommend that you take out an Accidents Only cover. Please
speak to our team if you need any further assistance. Please allow us to work
in a way where the veterinary care we provide for your pet is not dependant on
finances. Everyone tends to be happier too (pet included)!
Hours we Work
Mondays - Fridays from 8.30 am until 6 p.m.
We are closed on Saturdays, Sundays and Bank Holidays (Emergencies only)
All consultations (apart from emergencies) are by appointment only
Training days
There may be up to 4 days a year where the practice is closed for training and
only emergencies are seen. We do apologise for the inconvenience caused but
we promise that we will be better trained when we return!
Preventive Veterinary Care
Prevention is better than cure, I think you will agree. At Amity, we believe in
preventative health in pets. That means regular worming (or performing worm
egg count) and flea/tick prevention. We would also advise regular vaccinations
or titre testing to ensure your pet still possess enough protection against the
relevant diseases.
17IMAGE 18
Fees and Membership
At Amity, we firmly believe that finances should not be a reason when
it comes to decision making with what we can offer your pet. Our job is
to do our best to help your pet. The first and only issue should be your At present, the charges per pet are as follows…
pet’s welfare.
All consultations will be charged. Consultation costs will vary as they
Pet: Per Month Per Year
are time dependant for different pets with different needs will need
different amount of time. Work done outside of the consulting room will Dog: 0-50kg £26 £300
be charged as well, e.g. emails, research, phone calls. This will be clearly
discussed with you beforehand. Dog: Above 50kg £35 £400
There is a yearly charge for using our services that can be split into Cat £26 £300
monthly payments if desired. Please see below for details.
By being a member of the Amity Family, you and your pet will be
Rabbit/Guinea Pig £22 £250
entitled to: Reptile £18 £200
•• 24/7 Out of Hours cover Small Furry £15 £150
•• Exclusive access to invaluable veterinary expertise Bird: Less than £15 £150
•• Exclusive access to the practice’s wide selection of diagnostics and 200g
therapeutics
•• Your very own Personal Care Nurse
Bird: More than £20 £200
•• Reduced insurance costs (excess and percentage as indicated)
200g
•• Discounted products and services depending on species e.g. dentals/
neuters/microchips
ee
•• Complimentary products depending on species Please s
ix for
•• Complimentary claw clipping Append
•• Biannual veterinary consultations details.
•• Core Vaccination or Titre testing if desired (for dogs, cats and rabbits
only)
•• Quarterly Worming and/or flea/ticks control if desired (for dogs and
cats only)
•• Last but not least, and what we feel is most valuable of all, the Amity
Hospitality - (our desire to make you happy!)
19How to Join
To join the Amity family, a Complete Amity Consultation will be booked for you and your pet. This allows us to assess both your pet’s and your needs.
Furthermore, this allows all parties (you, your pet and us) to determine if we are a good fit for each other which are paramount on building a long lasting
relationship.
Just like you choosing your vet, we select our customers very carefully because we know from experience that not everyone wants what we have to offer.
Some people like the HI, FIX MY PET AND BYE style of Veterinary Medicine, where there is little friendliness or discussion. We would like to become friends
with you so that we both can enjoy our times together more. I know it sounds weird that we think people may enjoy coming to see us in a veterinary
practice, but many people do. We all spend a lot of our lives at Amity. We find it far more pleasurable to spend the time with people that we have become
friendly with, and trust.
This usually takes at least 30 minutes and presently costs at
a discounted rate of £75. This also
includes addressing any
minor ailments. This What do we mean by a Complete Amity Consultation?
does not include
any medications •• A full medical history will be obtained (preferably prior to your first visit)
or products.
•• You will be asked various questions pertaining to your pet’s health including if
anything is wrong with your pet
•• You will be asked about the relationship you (and your family) have with your
pet and what you pet means to you (and your family)
•• Your pet will receive a full clinical examination including judging demeanour,
gait analysis, nose, ears, eyes, mouth, teeth, heart, lungs, abdomen, skin, body
condition score, scanning of microchip where appropriate
•• Recommendations will be made as appropriate (it may be further
investigations may be warranted or just advice on husbandry may be offered)
•• Making sure you understand all recommendations
•• Making sure you understand all costs (if any) involved and all treatment
options as appropriate
•• Making sure you obtain a better understanding of your pet’s health than when
you first arrive
•• Making sure you are completely satisfied with your experience with us
20Our Agreement
Here is what we feel we owe to each other. It is what we would
like our relationship with you to be built upon. If you have any
concerns at all with this, we are happy to discuss with you
what you feel would be fair.
We Will: You Will:
Treat your pet like your family.
Clearly explain all your options and tell you in
advance, the cost of any major treatment. Do your best to follow the advice that
has been given and medicate your
Provide the best care and advice that is most pet as required.
appropriate for you and your pet.
Maintain the high standards of integrity,
Keep you fully informed about what’s honesty and openness that we rightly
happening to your pet. expect from each other.
Apologise and make amends if we don’t Complain if there is something that upsets
perform as we promise, and you can be the you. That way we have a chance to put it
judge of our performance. right, apologise and give you
appropriate compensation.
Maintain the high standards of integrity,
honesty, openness, professionalism and Pay us according to what we agree
confidentiality that you rightly expect from us. on in advance.
Could you refer at least one person whom you feel would
benefit from our service? By having referrals from our clients
we can continue to have a flow of new people, and be here for
you when you need us next time. 21Thank you
Our Facilities
We hope you have enjoyed reading this and this has helped you wc laundry
understand more about us and whether we are the sort of vets wc
you are looking for. walk-in
kennel/
walk-in
kennel staff room
shower
Kind regards,
and kitchen area
dog
ward
autoclave
admin
Lennon and the Amity Team
cat
ward
x-ray
operating
theatre
prep area
laboratory
consult
room
dispensary
consult
room
cat-only
consult
room
waiting
area
reception
lobby
22
ENTRANCEAppendix REPTILE per year
4 Consultations
MEMBERSHIP EXTRA
Yes
Biannual Health check (25min) Yes
DOG per year MEMBERSHIP EXTRA
Microchip £15 £15
CAT per year MEMBERSHIP EXTRA 4 Health check with vaccination Yes
Insurance excess Half or £50 (lower value)
4 Health checks with vaccination Yes 2 Health checks with vaccination Yes or titre
Discounted procedures 10%
2 Health checks with vaccination Yes or titre Titre testing Yes or vacc Yes or vacc
Reduced medications 10%
Titre testing Yes or vacc Yes or vacc Kennel cough 20% off 20% off
Reduced Laboratory fees 10%
Flea/tick treatment 4 4 Flea/tick treatment 4 4
Reduced hospitalisation 10%
Quarterly Worming treatment 4 4 Quarterly Worming treatment 4 4
Reduced home visit fees 10%
Microchip £15 £15 Microchip £15 £15
Reduced Out of Hours fees 20%
Discounted dentals Yes Yes Discounted dentals Yes Yes
Discounted neutering Yes Yes Discounted neutering Yes Yes
RABBIT/guinea pig per year MEMBERSHIP EXTRA
Discounted food/supplements 10% off 10% off Discounted food/supplements 10% off 10% off
4 Consultations Yes
Nail clipping Unlimited Unlimited Nail clipping Unlimited Unlimited
Biannual Health check (15min)
Insurance excess Half or £50 (lower value) Insurance excess Half or £50 (lower value) (£100) Yes
Reduced medications 10% Reduced medications 10% Myxo/VHD1/VHD2 vacc Yes Yes
Complimentary Prescription fee Yes Complimentary Prescription fee Yes Rearguard (£30) 1 1
Reduced Acupuncture fees 10% Reduced Acupuncture fees 10% Microchip £15 £15
Reduced Laboratory fees 10% Reduced Laboratory fees 10% Discounted dentals/neutering Yes Yes
Reduced hospitalisation 10% Reduced hospitalisation 10% Nail clipping Unlimited Unlimited
Reduced in house cytology 10% Reduced in house cytology 10% Insurance excess Half or £50 (lower value)
Reduced home visit fees 10% Reduced home visit fees 10% Reduced medications 10%
Reduced Out of Hours fees 20% Reduced Out of Hours fees 20% Reduced Laboratory fees 10%
Reduced hospitalisation 10%
SMALL FURRY per year MEMBERSHIP EXTRA BIRD per year MEMBERSHIP EXTRA Reduced home visit fees 10%
4 Consultations Yes 4 Consultations Yes Reduced Out of Hours fees 20%
Biannual Health check (15min) Yes Biannual Health check (15min) Yes
Insurance excess Half or £50 (lower value) Insurance excess Half or £50 (lower value)
Pricing of Extras
Discounted dentals Yes Yes Discounted procedures 10%
Discounted procedures 10% DogImproving
Family Bonds
not just treating Pets…
Family Matters
Amity Veterinary Care www.amityvets.com
Brunel Court friends@amityvets.com
Brunel Road
01626 247 888
Newton Abbot
TQ12 4PB
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