Leisure and Culture Strategy 2016-2020 - Libraries, Parks and Open Spaces, Sport and Physical Activity, Heritage and Arts - London Borough of ...

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Leisure and Culture Strategy 2016-2020 - Libraries, Parks and Open Spaces, Sport and Physical Activity, Heritage and Arts - London Borough of ...
Leisure and
Culture Strategy
2016-2020
Libraries, Parks and Open Spaces,
Sport and Physical Activity,
Heritage and Arts
Leisure and Culture Strategy 2016-2020 - Libraries, Parks and Open Spaces, Sport and Physical Activity, Heritage and Arts - London Borough of ...
Contents                                           Foreword
1. Executive Summary                          5   Dear Resident,
                                                                                                                         “Our leisure
2. Introduction                               9
                                                  Welcome to Hounslow’s Leisure and Culture Strategy which               services and
                                                  has been developed with input from service users, members of
                                                  the public and partners.                                               facilities provide
3. Hounslow Today                            10   Our leisure services and facilities provide an important               an important
4. A Changing Landscape                      19
                                                  contribution to making Hounslow a great place to live, work
                                                  and visit. These services can play a significant role in improving
                                                                                                                         contribution
                                                  health and quality of life, providing a cleaner and greener            to making
                                                  borough and in meeting other corporate priorities including
5. Our Vision                                25   employment, education and community cohesion.                          Hounslow a great
                                                                                                                         place to live,
6. A Modern Library Service                  28   This strategy sets out our high level ambition for provision and
                                                  delivery of a leisure and culture offer over the next four years       work and visit”
                                                  and also helps us in determining options for where and how
7. Diverse Parks and Open Spaces             37   we can make significant savings in the leisure budget.

                                                  We are extremely fortunate that Hounslow has such great
8. Support residents to be more active       43   services and facilities and potential to provide high quality
                                                  leisure and cultural services for you, your family and your
9. Celebrate Hounslow’s People, Places,           community in the future. I am delighted to present our
                                                  ambition and plan for how we can make this happen.
   Local History, Heritage and Culture       50

10. Conclusion                               54

                                                  Councillor Ed Mayne
                                                  Portfolio holder for Public Health and Leisure

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Leisure and Culture Strategy 2016-2020 - Libraries, Parks and Open Spaces, Sport and Physical Activity, Heritage and Arts - London Borough of ...
5

Vision                                                                         Executive Summary
Hounslow will be a borough known for its richness of
                                                                               The provision of leisure and
                                                                               culture services in Hounslow,
                                                                                                                by at least £2.3million (13.4%
                                                                                                                of the overall budget), and
                                                                                                                                                   The provision
high quality leisure and cultural services where every                         in this time of austerity,       potentially considerably more,     of leisure and
                                                                               presents both opportunities      over the next four years.
resident will have the opportunity to take part in leisure                     and challenges. These services                                      culture services in
                                                                               are extremely popular and        This strategy lays out our
and cultural activities.                                                       we value the substantial         high-level thinking on how         Hounslow, in this
                                                                               benefits of parks, leisure
                                                                               centres, libraries, heritage
                                                                                                                best to re-shape leisure and
                                                                                                                culture services, taking into
                                                                                                                                                   time of austerity,
We pledge to:                                                                  and arts to wider agendas        account the future needs           presents both
                                                                               such as; employment,             of local residents and the
■   modernise our library service                                              learning, education, health      need to deliver services with      opportunities
■   enhance our network of parks and green spaces for diverse needs
                                                                               and wellbeing, economic
                                                                               development, regeneration
                                                                                                                reducing budgets. We will
                                                                                                                formally consult with the
                                                                                                                                                   and challenges
                                                                               and community cohesion.          public to further develop
■   support residents to be more active                                                                         and strengthen this strategy
                                                                               As part of the overall council   so that it can subsequently
■   celebrate Hounslow’s people, places, local history, heritage and culture   savings programme, the           be used to underpin the
                                                                               budget for leisure and culture   development of future
                                                                               services needs to be reduced     savings plans.

                                                                                                                                                   Be Inspired Festival, Redlees Park, Isleworth

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Leisure and Culture Strategy 2016-2020 - Libraries, Parks and Open Spaces, Sport and Physical Activity, Heritage and Arts - London Borough of ...
Executive Summary                                                                                                                                                                                            Executive Summary

                                                                              Modernise our                                                                                                Support residents
  The following priorities underpin                                           library service                                                                                              to be more active
  our proposals for future services:                                          ■   The physical and                                                                                         ■   Create a movement
  ■   Rethinking what our services offer - we will review,                        virtual library - a modern                                                                                   - engage all sectors to
      redesign and prioritise services to ensure they respond                     service should provide a                                                                                     make every contact
      to the current and future needs of local residents and                      balance of both a physical                                                                                   count and make physical
      can be delivered with less budget. This may include                         and virtual place - that                                                                                     activity popular through
      changing what services are offered, addressing gaps                         can be visited, but also                                                                                     campaigns, education
      and shortfalls in services and responding better to                         be virtually accessible                                                                                      and events which support
      what we know about our population, their needs                              wherever people are.                                                                                         behaviour change.
      and lifestyle in the context of on-going changes in
      the 21st century such as advancement in technology.                     ■   Community hubs                                                                                           ■   Think strategically
                                                                                  with services for local                                                                                      and prioritise - provide
  ■   Ensuring the right services in the right places                             residents - the service                                                                                      strategic leadership
      - we will review and rationalise our facilities and                         will better respond to the                                                                                   facilitating partnerships
      assets so they are community focused, fit for purpose                       changing landscape and                                                                                       with public, private and
      and in the right place to best meet current need.                           become services and places                                                                                   voluntary sectors to
      This includes sharing or co-locating services and                           that more residents will                                                                                     maximise the sport and
      where possible improving or building new facilities                         use and visit. Hounslow                                                                                      physical activity offer
      and assets to the benefit of the community.                                 libraries will retain current                                                                                in Hounslow. We will
                                                                                  users and will improve                                                           Hounslow Canal path         also target resources
                                                                                  engaging non-users.                                                                                          and funding for sport
  ■   Better management - we will reconsider and
      negotiate management arrangements for services                              Residents will be actively      Enhance our network of parks and                                             and physical activity
      and facilities in order to reduce the amount we pay
      for services, whilst minimising any negative impact for
                                                                                  involved and supported
                                                                                  to have a role in shaping
                                                                                                                  green spaces for diverse needs                                               more strategically.

      residents. This can also result in investment in facilities                 the future library service,                                                                              ■   Create active
                                                                                                                  ■   Review and redesign              participation of parks
      and improve service quality through identifying                             ensuring libraries reflect                                                                                   environments and
                                                                                                                      parks and open spaces            and, where appropriate,
      expert and specialist management. Hounslow Council                          the needs and aspirations                                                                                    provide the right
                                                                                                                      to provide a range of high       explore and formalise
      will review its present and future role as a provider,                      of the local community.                                                                                      facilities in the right
                                                                                                                      quality spaces which are         how residents and
      partner or enabler of leisure and cultural services.                                                                                                                                     locations - guide future
                                                                                                                      safe and welcoming, making       stakeholders can
                                                                              ■   Well-designed spaces -                                                                                       programmes of work,
                                                                                                                      improvements where               actively participate
                                                                                  a better library standard                                                                                    capital investment for
                                                                                                                      they are most needed.            in the maintenance
                                                 Chiswick Library, Chiswick       will endeavour to provide                                                                                    new sports facilities and
                                                                                                                                                       and development
                                                                                  buildings which are fit-                                                                                     improve accessibility of
                                                                                                                                                       of these spaces.
                                                                                  for-purpose with well-          ■   Review new service                                                       others. Shape spaces to
                                                                                  designed spaces that are:           management models                                                        support physical activity
                                                                                                                                                   ■   Target funding
                                                                                  accessible and attractive           and maintenance                                                          making use of our
                                                                                                                                                       strategically - plan
                                                                                  to all residents and                regimes so that Hounslow’s                                               parks and open spaces
                                                                                                                                                       and prioritise spend
                                                                                  organisations; located in           parks are effectively and                                                and provide targeted
                                                                                                                                                       and promote income
                                                                                  areas which are easy to             efficiently managed.                                                     services and events for
                                                                                                                                                       generation from external
                                                                                  find and everyone can                                                                                        the least active people.
                                                                                                                                                       funds and concessions,
                                                                                  get to affordably; and          ■   Get communities more             rents and fees and charges
                                                                                  reflective of the needs
                                                                                                                      involved - promote usage,        to support a sustainable
                                                                                  and aspirations of the
                                                                                                                      community involvement and        management model.
                                                                                  local community.

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Leisure and Culture Strategy 2016-2020 - Libraries, Parks and Open Spaces, Sport and Physical Activity, Heritage and Arts - London Borough of ...
Executive Summary                                                                                               Introduction
                                                                                                                Hounslow Council facilitates      provide these services because      environment improvements
                                                                                                                the provision of leisure and      of the beneficial outcomes to       and biodiversity, emergency
                                                                                                                cultural services through         residents and communities.          planning and sustainable
                                                                                                                direct commissioning and                                              communities. This is reflected
                                                                                                                by supporting partner             Leisure and culture services        in Hounslow’s Corporate
                                                                                                                organisations to deliver          can impact upon a range             Plan 2014-2020, where
                                                                                                                services. The provision of        of outcomes including               leisure and culture services
                                                                                                                these facilities and activities   contributing to health and          play a key role across all
                                                                                                                are not a statutory duty for      wellbeing, regeneration,            priority areas particularly
                                                                                                                local authorities, however        learning, employment,               in developing active and
                                                                                                                Hounslow have opted to            reducing inequalities,              healthy communities.

                                                                Be Inspired Festival, Redlees Park, Isleworth   The need for a leisure and culture strategy
Celebrate Hounslow’s people, places, local history,                                                             Given the impact that leisure     of the overall council savings      with place. It proposes how
                                                                                                                services could have on            programme, the budget for           this is to be achieved whilst
heritage and culture                                                                                            improving health and quality      leisure and culture services        simultaneously strengthening
                                                                                                                of life, employment and           needs to be reduced by at           leisure and culture services to
■ Make Hounslow a                 realm, improving the              families and ensuring                       reducing population churn, it     least £2.3million over the next     become economically viable.
  destination for heritage        sustainability of our arts        services are provided                       is an ideal time to develop a     four years.
  and the arts through            and heritage offer through        across the borough.                         vision and direction of travel                                        This document should be
  delivery of an attractive,      innovative programming,                                                       to better define Hounslow and     This strategy outlines how          seen as an iterative document
  accessible and engaging         new models of delivery,                                                       encourage people to live and      Hounslow Council will improve       from which further research
                                                                ■   Maximise the potential
  programme of arts               securing external funding                                                     invest in the borough. This is    the leisure and cultural            and actions will develop as
                                                                    to contribute to
  and events, increasing          and working in partnership.                                                   made more important in the        offer to better support             the strategy is implemented,
                                                                    wider corporate
  participation in                                                                                              context of severe budgetary       local communities to be             monitored and reviewed.
                                                                    objectives including
  Hounslow’s rich and           ■ Maximise involvement                                                          cuts and the vulnerability of     independent, residents to be
                                                                    economic development
  diverse cultural offer and      from residents for                                                            non-statutory services. As part   self-reliant and connect people
                                                                    and regeneration,
  attracting new and              heritage and the arts             connecting communities,
  underrepresented audiences.     by better understanding           cohesion, learning and                      Scope
                                  our audiences, creating           skills development, and
■ Protect and conserve            better events, working            health and wellbeing.                       The strategy will include:        Chapters 3 and 4 set the scene      challenges while subsequent
  heritage including our          with partner organisations,                                                   heritage and arts to include      for the strategy providing an       chapters describe our high-
  historic parks and buildings,   prioritising activities                                                       museums; physical activity        overview of current                 level approach to the future
  streets, squares and public     for young people and                                                          and sport to include leisure      services and a description          development of libraries;
                                                                                                                centres, sports facilities        of key strategic drivers for        parks and open spaces; sport
                                                                                                                and public halls; parks and       change respectively. Chapter        and physical activity; and
In delivering the above, we will improve the promotion of                                                       open spaces to include parks,     5 outlines the overall vision       heritage and arts.
services and enhance communication with residents.                                                              leisure land, cemeteries and
                                                                                                                allotments; and libraries.
                                                                                                                                                  of this strategy to meet
                                                                                                                                                  the enormous economic
By making these changes, Hounslow will provide high quality leisure and culture services that
are diverse and accessible to all Hounslow residents. This strategy will also help to identify                  Next steps
where, given the severity of the savings required, we prioritise reducing resource, provide a
framework which minimises the impact of budget reductions and also identifies where we have                     Using the strategy as a           Approval will be sought at          we can make sure all decisions
opportunities to improve services within existing budgets.                                                      framework, a draft leisure        Cabinet early 2016 to consult,      are properly informed by the
                                                                                                                development and savings           where applicable with               views of local people.
                                                                                                                options plan will be developed.   residents on the draft plan so

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Leisure and Culture Strategy 2016-2020 - Libraries, Parks and Open Spaces, Sport and Physical Activity, Heritage and Arts - London Borough of ...
Hounslow Today                                                                                                                                                                                                          Hounslow Today

Defining Hounslow                                                                                                      Population and Demographic
One of London’s largest                   five Great Estates all with        opportunity; promising new                The population of Hounslow        nearly 15% will be over the           half of Hounslow’s population
boroughs, located in West                 historic references (Chiswick,     looks to the town centres,                is 271,800 (GLA projections,      age of 65, with 4% over the           was from an ethnic minority
London, linking town and                  Gunnersbury, Boston Manor,         new market spaces; new                    2014) and it is anticipated       age of 80.                            group, the largest of which
countryside via the Great                 Osterley and Syon). It has         retail and office space for               this will rise to 323,000 by                                            was Indian accounting for
West Road, Hounslow is a                  tangible links to Britain’s past   businesses (and potentially               2030. The age profile of the      Hounslow has average levels           19% of residents, followed
portal to London, to the UK               with both an implicit and          creative and cultural                     population has particular         of deprivation compared               by Asian-other at 8%, and
and, through Heathrow, the                explicit (built) heritage from     businesses); new homes, new               implications for leisure          with London boroughs, and             Pakistani at 5%.
world. It is a river borough              the Romans through King            schools, improved leisure and             facilities and services due to    is ranked as the 14th least
with a route to the West of               Canute, Henry VIII and Brunel      entertainment infrastructure              the different use of facilities   deprived borough in London            Both of these factors are
England and to the Channel.               and through its peoples to         with increased diversity of               by people of varying ages.        and the 92nd most deprived            of particular importance in
It has a rich environment of              world cultures.                    cultural offer; and enhanced                                                district of 326 in the country.       considering future provision
waterways – canals, tributary                                                public realm and facilities               Hounslow’s age profile is         One of Hounslow’s ‘Lower              and planning to ensure
rivers, lakes, reservoirs, docks          Above all it has potential:        demonstrated by investment                markedly different from that      Super Output Areas’ is in             leisure and culture services
and Metropolitan Open Land                continuing economic and            in libraries, leisure and some            of the country as a whole. By     the 10% most deprived in              are accessible and, where
(parks and open spaces) with              social development and             arts facilities.                          2030, it is projected that a      England and diversity is              applicable, targeted in order
                                                                                                                       quarter of the population will    increasing in the borough.            to have greater outcomes
                                                                                  Syon House Conservatory, Brentford   be under the age of 18 and        The 2011 Census showed that           and impact.

                                                                                                                                                                                              Be Inspired Festival, Redlees Park, Isleworth

                                                                                                                       Leisure Services
                                                                                                                       Hounslow has a strong leisure and culture offer in the borough with over 200 parks, 6 leisure
                                                                                                                       centres, 11 libraries, over 160 sports clubs and high profile heritage sites including Boston
                                                                                                                       Manor and Hogarth’s House. Leisure and culture services are delivered in partnership with
                                                                                                                       delivery partners such as Fusion and Carillion which, alongside other key local and regional
                                                                                                                       partners, will play an important part in delivering this strategy.

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Leisure and Culture Strategy 2016-2020 - Libraries, Parks and Open Spaces, Sport and Physical Activity, Heritage and Arts - London Borough of ...
Hounslow Today                                                                                                                                                                                     Hounslow Today

The box below highlights some of the recent key                                                       Libraries
achievements and improvements that have been made to the                                                                                                                          Isleworth Leisure Centre and Library

leisure and culture offer in recent years.

  Recent key achievements:
   ■ major regeneration                   ■ refurbishment of five          varied programme of
     project at the                         leisure centres and a          activities with over
     Gunnersbury Estate                     further £13.5 million          30,000 people attended
     securing £8.8m from the                investment in a new            more than 8,500
     Heritage Lottery Fund                  state of the art leisure       events such as reading
                                            centre at Heston. Heston       groups, film screenings
   ■ investment committed                   Park redevelopment of          and talks each year
     from the Heritage                      £1,140,000 to be completed
     Lottery Fund to develop                by the end of 2015           ■ improved engagement
     plans for a learning space                                            in activities, learning
     and remodelled gardens ■ 14 parks and allotments                      and knowledge sharing
     at Hogarth’s House           awarded the Green Flag                   through innovative
                                  Award which recognises                   technology. Hounslow
   ■ residents taking part
     in 3x30minutes of
                                  and rewards the best
                                  green spaces in the country
                                                                           is the first public
                                                                           library to set-up LEGO
                                                                                                      Hounslow has 11 libraries distributed across the borough.
     physical activity per                                                 Education which
     week has increased         ■ £700k invested into                      delivers interactive and   The main borough library         ■   virtual stock - includes         ■   events and activities
     from 4% to 23.4%             shared use pathways in                   innovative learning for    is Hounslow Library in the           e-books and a range of               - the libraries service
     over the last 7 years        and around parks and                     children and new coding    Treaty Centre Shopping               online resources such as             now offers a range of
                                  open spaces: River Crane                 clubs for 9 + years and    Centre in Hounslow.                  the Driving Theory Test,             events and activities
   ■ the Sport Development        Lands, Hanworth Airpark,                 programming skills                                              Encyclopaedia Britannica             some of which are based
     service in Hounslow          Duke of Northumberlands                  for adults is planned      There are six town libraries         and UK Citizenship Test.             around reading including
     rated excellent by Sport     River Pevensey Road Open                                            located in Brentford,                Online resources can                 the Summer Reading
     England’s national           Space and Bedfont Links                ■ development of a           Chiswick, Feltham, Hanworth,         be accessed from home                Challenge for children and
     quality scheme QUEST                                                  successful School          Heston and Isleworth and             computers and computers              reading groups. Other
                                ■ 26 play areas refurbished                Library Service which      four community libraries in          in the libraries. E-books            activities include arts and
   ■ over £700k of external       or built since 2010                      serves 74% of the          Beavers, Bedfont, Cranford           can be accessed via                  crafts, film screenings,
     funding secured in two       costing £3.7 million                     borough’s schools          and Osterley. Libraries              compatible e-readers                 health promotion, English
     years to support the                                                                             currently cater for a number                                              conversation classes
     delivery of sports and     ■ £450k secured in 2014                  ■ free wifi now              of core functions in Hounslow.   ■   computers - this is the              and careers advice.
     physical activity projects   to improve paths and                     available at all                                                People’s Network and
     in the borough with a        access in all cemeteries                 libraries encouraging      These include access to:             provides library users with
     further £1.25m dedicated                                              remote working.                                                 access to a computer in their
                                                                                                      ■   physical stock - includes        local library. It is primarily
     to develop a flagship      ■ Hounslow’s libraries
                                                                                                          paperback and hardback           for those who do not
     West London Sports hub       service has a popular and
                                                                                                          books, audio books, CDs,         have access to a computer
     at Gunnersbury Park
                                                                                                          DVDs and cassettes               and internet at home

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Leisure and Culture Strategy 2016-2020 - Libraries, Parks and Open Spaces, Sport and Physical Activity, Heritage and Arts - London Borough of ...
Hounslow Today                                                                                                                                                                                                                    Hounslow Today

The libraries                                                                                                     Parks and open spaces
service has                                                                                                       There are 208 parks and                     quartile of spend across
a number                                                                                                          open spaces, 9 cemeteries,
                                                                                                                  34 allotment sites, 95 play
                                                                                                                                                              London which is reflected
                                                                                                                                                              in the varying quality of the
of specialist                                                                                                     areas and 137 outdoor sports                parks and open spaces in
                                                                                                                  facilities and pitches covering             Hounslow. National Green
operational areas                                                                                                 7.2 million square metres                   Flag Award status has also
                                                                                                                  of land across the borough.                 been attained by 14 parks.
such as the local                                                                                                 These open spaces are owned
studies collections                                                                                               or co-owned and managed by
                                                                                                                  the council, the National Trust
                                                                                                                                                              Greenspaces provide free,
                                                                                                                                                              unhindered access to healthy
and archives that                                                                                                 or private land owners.                     opportunities, promoting
                                                                                                                                                              healthy lifestyle and
are housed in                                                                                                     They are diverse, ranging                   supporting individual’s
                                                                                                                                                                                                                                 Children’s play area

Chiswick, Feltham                                                                                                 from sites of national
                                                                                                                  significance to small open
                                                                                                                                                              health and wellbeing.
                                                                                                                                                                                                            The contribution of our
and Hounslow                                                                                                      spaces which all provide                    Parks and open spaces also                    parks to nature conservation
                                                                                                                  different functions. Hounslow               play an important role in                     and biodiversity should
libraries.                                                                                                        has more open spaces than                   regeneration, place shaping                   also be noted with seven
                                                                                               Library bookcase   the London average and                      and promoting community                       sites designated to be of
                                                                                                                  around 85% of people                        cohesion, hosting many of                     Metropolitan importance
                                          The mobile libraries service      is co-located with Children’s
                                                                                                                  visit them daily or weekly                  the boroughs art and cultural                 and other benefits that
                                          delivers books to those           Services and the library at
                                                                                                                  (Resident Survey, 2015).                    events such as London Mela,                   include improving air
                                          who cannot access their           Feltham that is situated in
                                                                                                                                                              guided walks and are a place                  quality, addressing climate
                                          local library due to illness or   the same building as a
                                                                                                                  Hounslow spend £7,150 per                   for outdoor learning that                     change impact and
                                          mobility issues, the Prison       GP surgery.
                                                                                                                  hectare which is in the lower               enrich local communities.                     providing flood mitigation.
                                          Library Service serves
                                          Feltham Young Offenders           Heston and Osterley are
                                                                                                                      Hounslow Heath, Local Nature Reserve and Site of Importance for Nature Conservation
                                          Institute and the Schools         stand-alone libraries that
                                          Library Service provides          have been refurbished and                                                                                                       Hounslow has
                                          books and activities to           Hounslow Library in the
                                          primary schools and advice on     Treaty Centre has undergone                                                                                                     more open
                                          developing library provision
                                          to secondary schools.
                                                                            improvements including new
                                                                            air conditioning, lighting and
                                                                                                                                                                                                            London spaces
                                                                            lifts to make the facility more                                                                                                 than the London
                                          Some of Hounslow’s library        comfortable for users.
                                          buildings have undergone                                                                                                                                          average and
                                          refurbishment. This involved      Libraries are also
                                          co-locating libraries with        increasingly sharing their
                                                                                                                                                                                                            around 85% of
                                          other services such as the
                                          re-built library in Hanworth
                                                                            space with other services
                                                                            that are operationally
                                                                                                                                                                                                            people visit them
                                          and refurbished library at        compatible for example                                                                                                          daily or weekly
                                          Isleworth that are co-located     there are now five adult
                                          with leisure facilities, the      education class rooms in                                                                                                        (Resident Survey, 2015)
                                          re-built Beavers Library that     Hounslow Library.

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Leisure and Culture Strategy 2016-2020 - Libraries, Parks and Open Spaces, Sport and Physical Activity, Heritage and Arts - London Borough of ...
Hounslow Today                                                                                                                                                                                                               Hounslow Today

Physical Activity and Sport
                                                                                       Physical activity
                                                                                       encompasses
                                                                                       everything from
                                                                                       cycling and
                                                                                       walking to fitness
                                                                                       classes and                                                                     Netball                                                      Swimming

                                                                                       organised sport.                           The council has a large
                                                                                                                                  portfolio of facility assets
                                                                                                                                                                  relationships between key
                                                                                                                                                                  partners and stakeholders
                                                                                                                                                                                                       same way it did for Mo Farah
                                                                                                                                                                                                       who took part in the same
                                                                                                                                  including boathouses,           to secure significant funding        grassroot events several
                                                                                                                                  golf courses and tennis         for the investment in capital        years before his world-class
                                               Heston Pools & Fitness Centre, Heston                                              courts. Hounslow is host        and revenue projects. The            sporting success.
                                                                                                                                  to over 160 sports clubs        boroughs school sport
The council operates six                  range of facilities including                average of 120,000 visits                  including minority sports       partnership (Sport Impact)           The joint Strategic Health
leisure facilities across the             fitness studios, health suites,              per month. Further facility                like badminton, martial arts    has worked with over 55              and Wellbeing Strategy
Borough in Brentford,                     swimming pools, cafes, crèche                improvements include                       and squash. The borough         schools, 400 teachers and            (JHWBS) for Hounslow
Chiswick, Hanworth, Heston,               facilities and outdoor pitches.              the re-development of                      is proud to be the official     over 3,000 children in the           identifies physical activity as
Isleworth and Osterley.                                                                Gunnersbury Park. Plans are
                                                                                                                                  home for Brentford Football     borough ensuring every               key to addressing childhood
Hanworth and Isleworth are                In addition to five leisure                  afoot to re-instate the park
                                                                                                                                  Club since 1889 and other       child gets access to high            obesity and enabling people
co-located with libraries.                centres there is also a six lane             as a destination facility for
                                                                                                                                  national standard clubs such    quality physical education,          to make healthier lifestyle
Heston Pool which closed                  athletics track and sports                   sport and physical activity
                                                                                                                                  as the volleyball club CBL      competitive school sport             choices. This is reflected
in 2014 has been replaced                 centre in Osterley. All of                   with a programme of works
                                                                                                                                  Polonia, AFL premiership side   and opportunities to lead            in the joint strategic
by a £13.5 million leisure                these facilities provide local               planned that will exceed
                                                                                                                                  West London Wildcats and        and volunteer.                       needs assessment (JSNA)
centre which opened in                    residents with a wide variety                £10 million pounds of
                                                                                                                                  rugby team Harlequin Ladies.                                         which identifies physical
January 2016. Each of the                 of sports and physical activity              investment and is scheduled
                                                                                                                                  Home to a plethora of elite     The Sport and Community              inactivity in Hounslow
leisure centres boast a full              opportunities that sees an                   for completion in 2017.
                                                                                                                                  clubs, the national stadiums    development team, QUEST              as a key determinant of
                                                                                             myride Spin studio, Heston Pools &
                                Swimming pool, Heston Pools & Fitness Centre, Heston                     Fitness Centre, Heston   for football and rugby on       rated excellent, provides a          premature death and ill
                                                                                                                                  its doorstep, Wembley and       series of opportunities for          health. In response to
                                                                                                                                  Twickenham respectively,        young people in the borough          this the commissioning of
                                                                                                                                  and the finish point of the     to participate in a variety of       physical activity programmes
                                                                                                                                  annual Oxford Cambridge         sports and physical activities       are targeted and provide
                                                                                                                                  boat race, the borough has a    from cycling to running to           opportunities for the least
                                                                                                                                  vast wealth of major sporting   participation in pan London          active to participate in
                                                                                                                                  events and teams on which to    and international events             activities such as health
                                                                                                                                  capitalise on.                  such as the London Youth             walks. This approach has
                                                                                                                                                                  Games and the London                 enabled us, since 2012, to
                                                                                                                                  Hounslow boasts a successful    Marathon ‘Mini-Marathon’.            provide over 79 different,
                                                                                                                                  Community Sports and            Opportunities like these             targeted activities that have
                                                                                                                                  Physical Activity Network       motivate and inspire the next        reached over 5000 residents.
                                                                                                                                  (CSPAN) that facilitate         generation of talent in the

16 | Leisure and Culture Strategy 2016-2020                                                                                                                                                        Leisure and Culture Strategy 2016-2020 | 17
Leisure and Culture Strategy 2016-2020 - Libraries, Parks and Open Spaces, Sport and Physical Activity, Heritage and Arts - London Borough of ...
Hounslow Today                                                                                                           A Changing Landscape
Public Halls                                                                                                                                                                                  In order to deliver on the
                                                                                                                                                                                              vision for Hounslow’s
                                                                                                                                                                                              leisure and culture
Hounslow currently has seven              261,000 visits to these sites.
                                                                                                                                                                                              services, it is necessary
public halls offering varying             The sites are Chiswick Town
                                                                                                                                                                                              to consider what these
services to local residents but           Hall, Feltham Assembly Hall,
                                                                                                                                                                                              services are for the
all are used for community                Heston Village Hall, Isleworth
                                                                                                                                                                                              current and future needs
based activities in full or in            Public Hall, Montague Public
                                                                                                                                                                                              of Hounslow residents.
part to include recreational,             Hall, Southville Community
cultural, educational and                 and Children’s Centre and
                                                                                                                                                                                              Economic austerity, the
leisure based services.                   Wellington Day Centre.
                                                                                                                                                                                              impact of new technology
In 2014-2015 there were
                                                                                                                                                                                              and changing social
                                                                                            Half term dance workshop,                                                                         trends are important
Heritage and Arts                                                                            Feltham Library, Feltham                                                                         drivers which necessitate
                                                                                                                                                                                              a re-evaluation of how
We are lucky enough to                    hosts 27 conservation areas           and Gardens, Hogarth’s                                                                                        we provide services.
have a rich and diverse                   mostly concentrated in the            House, the Museum of Water                                                                                    Leisure and culture
heritage with some of                     east; Brentford, Chiswick             and Steam and Gunnersbury                                                                                     services of the future
West London’s remaining                   and Isleworth, and some               Park and Museum.                                                                                              have to respond to these
Great Estates of significant              885 statutorily listed – both                                                                                                                       changes, and remain
national importance such as               commercial and domestic to            Hounslow also provides a                                                                                      relevant to the modern
Gunnersbury Park, Chiswick                include individual or groups          number of grants to arts-                                                                                     and changing needs of
House and Gardens, Boston                 of buildings that are locally         based organisations including                                                                                 Hounslow residents.
Manor House and                           listed for their contribution to      Watermans Art Centre
Park and Hogarth’s House.                 an area’s character.                  and Feltham Arts and has
These sites are valued by                                                       facilities such as Redlees Artist
local visitors, including                 Hounslow has been a priority          Studio and the Paul Robeson                                                                  Hounslow Heath
schools, families and adults,             borough for investment by             Theatre, all of which often
as well as those new to the               the Heritage Lottery Fund             work alongside community                 Economic climate and national context
borough with more than                    (HFL) and has benefited from          groups to engage people and                                                                                                             Lampton Park
16,000 people visiting Boston             c £21.8m of HLF funding, with         their cultural heritage across           Leisure and culture              leisure and culture services
Manor and Hogarth’s House                 notable grants to support the         the borough.                             services are facing unique       will reduce further. In
last year. The borough also               restoration of Chiswick House                                                  circumstances including          Hounslow, leisure services
                                                                                                   Gothic screen wall,
                                              Watermans Art Centre, Brentford              Gunnersbury Park, Brentford   severe budgetary cuts and        have been tasked with
                                                                                                                         service restructuring over       reducing the leisure budget
                                                                                                                         a short time-scale. Whilst       by at least £2.3 million.
                                                                                                                         the importance of leisure        Difficult decisions will need
                                                                                                                         and culture services is          to be made about which
                                                                                                                         recognised at a national         services to prioritise and
                                                                                                                         level, additional funding        in considering increased
                                                                                                                         from Central Government          efficiency, re-modelling
                                                                                                                                                          service delivery and where
                                                                                                                         is unlikely. Councils in
                                                                                                                                                          applicable, the degree of
                                                                                                                         many areas may not have
                                                                                                                                                          service reduction.
                                                                                                                         enough funding to meet
                                                                                                                         all statutory responsibilities
                                                                                                                         and money available for

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A Changing Landscape                                                                                                                                                                         A Changing Landscape

Legislation                                                                                                        Corporate Plan and Strategic Framework
                                                                                 affects how we manage our
                                                                                 waterways and maintain
                                                                                 the quality of water, such
                                                                                                                    Hounslow Council is committed to providing a
                                                                                 as the Reservoir Act. The          high quality leisure and culture offer to Hounslow
                                                                                 National Parks and Access
                                                                                 to the Countryside Act 1949        residents which is highlighted in the themes within the
                                                                                 also enables local authorities
                                                                                 to establish and manage
                                                                                                                    Corporate Plan 2014 – 2019:
                                                                                 nature reserves, of which the
                                                                                 borough has ten.                   ■   keeping you safe   ■   a cleaner, greener borough    ■   an ambitious council
                                                                                                                                                                                 delivering quality
                                                                                 Local authorities also have        ■   brighter futures   ■   active, healthy communities       services and value
                                                                                 a primary role in protecting           for our children                                         for money.
                                                                                 the historic environment. The                             ■   help and support
                                                     Hogarth’s House, Chiswick                                          good quality           when you need it
                                                                                 Planning (Listed Buildings         ■
Generally speaking, the                  on the council to have regard           and Conservation Areas) Act            homes and jobs
majority of leisure and                  for and the conservation of             1990 places a statutory duty
cultural services are                    biodiversity; and the Disused           on local planning authorities
discretionary and therefore              Burial Ground Act, which                to properly judge applications
councils have a choice over              places a duty to manage sites           for listed building consent.
the level and type of service
provided. The main exception
                                         previously maintained as
                                         burial grounds often closed
                                                                                 Local authorities also have a      The council has also recently developed a new strategic
                                                                                 range of enforcement powers
is the 1964 Public Libraries             church burial grounds. Many             to tackle listed buildings         framework which helps to identify how this strategy fits
and Museums Act which                    of our parks and open spaces            at risk. Support is available
requires local authorities to            have additional protection              from English Heritage when         and interacts with other council strategies.
deliver a “comprehensive and             due to specific legislation             it becomes evident that a
efficient library service for all        such as the Countryside and             designated asset is being
persons desiring to make use             Rights of way Act, Allotment            allowed to deteriorate.
thereof”. There are however,             Act and/or specific planning
no national standards, or a              designation such as Green               The Health and Social Care
precise definition of what               Belt which has influenced               Act 2012 conferred new
constitutes a comprehensive              the character and nature of             duties on local authorities
and efficient service in the             these spaces. The historical            to improve public health,
21st century and it is the duty          ownership of many of our                transferring the responsibility
of each local authority to               parks and open spaces have              of primary care trusts to local
determine the level of service           further prescriptions if                authorities. Whilst it is not
provision based on local need.           designated as Common Land,              a statutory function of local
                                         have restrictive Covenants or           authorities, physical activity
There are also a number of               specific status in law in their         features within the Public
legislations that inform parks           creation such as King George            Health Outcomes Framework
and open spaces including:               V/ Queen Elizabeth II playing           as a key indicator that the
the Natural Environment                  fields. As a borough situated           Department of Health
and Rural Communities Act                next to the Thames there is             expects local authorities to
(2006), which places a duty              also further legislation that           work towards.

20 | Leisure and Culture Strategy 2016-2020                                                                                                                              Leisure and Culture Strategy 2016-2020 | 21
A Changing Landscape                                                                                                                                                                                         A Changing Landscape

Health and Wellbeing                                                                                               Regeneration and Economic Development
Amid the changes and                      commissioning and funding           which focusses on Active             The leisure and culture             in improving connectivity             realm offer (inclusive of
challenges the council faces,             arrangements. Leisure and           Living and the role leisure          offer of the borough has            of an area, the use of arts,          leisure centres, libraries, parks,
from 1 April 2013, the council            cultural services in Hounslow       services play in contributing        significant value to the local      leisure and cultural facilities       theatres, town squares – even
received new responsibility               is seen as an important             to this.                             economy as place-making – a         located within town centres           allotments) matter as part of
for public health. Our                    resource for improving public                                            means of making a better            to make them become                   the overall quality of life offer
statutory JSNA and Health                 health and wellbeing and            Leisure and Culture plays            place, attractive to would          vibrant destinations and also         to residents and visitors alike.
and Wellbeing Strategy is                 in addressing priority public       an essential role in the             be residents, businesses and        in helping to diversify town          This logically develops into
overseen by the Hounslow                  health concerns. For example,       prevention of ill-health and         investors, helping to give the      centre uses to attract both a         a ‘narrative’ about how this
Health and Wellbeing Board,               service provision encourages        reducing health inequalities         borough definition through          day and night time economy.           place called Hounslow may be
and will drive much of the                more active and healthy             which too has an impact on           the associations, the facilities                                          defined and shaped and links
integration between council               lifestyles by increasing            reducing costs to the wider          and the activities. Examples        The facilities and profile of         explicitly with heritage.
and partner services.                     participation in physical           economy, the council (namely         include the role of green space     Hounslow’s broader public
                                          activity and sport and              adult social care services) and
                                                                              the NHS in the long-term.
The integration between
leisure, culture and health
                                          people’s access and use of
                                          green space which can have          This is even more pressing           This is also reflected in the Local Plan objectives and
has also been made explicit               a lasting positive effect on        due to the ageing population
                                                                              in Hounslow, presenting
                                                                                                                   Regeneration and Economic Development Strategy, where
in the nature of its structure            resident’s mental wellbeing
through the placement of                  and quality of life. This is also   additional and new pressures         there is a commitment to:
leisure within the Public                 recognised within Hounslow’s        on council services and the
Health Team at Hounslow                   Director of Public Health’s         health system.                       ■   develop new leisure             ■ enhance existing green          ■ ensure environmental

Council and through joint-                Annual Report for 2015/16                                                    and cultural facilities in        infrastructure links and          quality to include
                                                                                                                       town centres through              create new ones to connect        reduction of carbon
                                                                                                        Cyclists
                                                                                                                       managing uses                     green and blue spaces and         emissions and the
                                                                                                                                                         facilitate better access for      management of flood risk
                                                                                                                   ■   promote and protect               local residents and contribute
                                                                                                                       character and identity to         to biodiversity and wider       ■ enhance connectivity
                                                                                                                       include heritage assets           environmental resilience          and promote the ease
                                                                                                                                                                                           of movement for all
                                                                                                                   ■   protect, maintain and           ■ deliver appropriate               through improving public
                                                                                                                       improve the openness,             infrastructure providing          transport, cycling and
                                                                                                                       access, amenity, biodiversity     a range of community,             walking measures.
                                                                                                                       and recreational value of         education, health, cultural,
                                                                                                                       the borough’s green spaces        sport and entertainment
                                                                                                                       to include local open space,      facilities and places that
                                                                                                                       allotments, agriculture,          will support the borough’s
                                                                                                                       play space, education             growing community and
                                                                                                                       space, food growing,              which are seen as a positive
                                                                                                                       outdoor sport facilities          reason for visiting, living and
                                                                                                                       and burial space                  working in the borough

                                                                                                                   Further to this, ten local strategies for the local districts provide a location-focused approach,
                                                                                                                   all of which have some reference to leisure and cultural facilities and service provision. The
                                                                                                                   future West of the Borough Plan will also be a key planning tool to help deliver the Leisure and
                                                                                                                   Culture Strategy.

22 | Leisure and Culture Strategy 2016-2020                                                                                                                                              Leisure and Culture Strategy 2016-2020 | 23
A Changing Landscape                                                                                                 Our Vision
Lifestyle                                                                                                            This strategy responds to the severe challenges facing
                                                                                                                     Hounslow borough and suggests how in the context
                                                                                                                     of shrinking budgets we can maintain a quality library,                To realise this
As consumers we are
demanding access to services
                                                                                                                     park, leisure centre, public hall, heritage and arts offer
                                                                                                                     for both local communities and visitors.
                                                                                                                                                                                            vision we will:
quickly and conveniently, at
times and ways that suit us e.g.                                                                                                                                                            1. modernise our
more responsive, personalised                                                                                        Our vision:                                                               library services
and 24 hours a day. This is
happening hand in hand                                                                                                                                                                      2. enhance our
with the digital and mobile                                                                                          Hounslow will be a borough                                                network of
revolution e.g. smartphone                                                                                                                                                                     diverse parks and
sales outpace sales of desktops                                                                                      known for its richness of high                                            open spaces
and laptops.
                                                                                                     Smartphone      quality leisure and cultural services                                  3. support residents
                                                                                                    Smartphones                                                                                to be more active
Technology                                                                                                           where every resident will have the
Behaviours have dramatically              wide range of products           use technology to find new                opportunity to take part in leisure                                    4. celebrate
                                                                                                                                                                                               Hounslow’s people,
changed through advances                  and services.                    ways to engage communities
in technology and this has                                                 or improve monitoring                     and cultural activities.                                                  place, local history,
                                                                                                                                                                                               heritage
changed our lifestyles. For               Digitisation is also occurring   of service usage. With
                                                                                                                                                                                               and culture.
example the rise of ICT,                  in the arts and culture          behaviours and expectations               We recognise and celebrate Hounslow’s diverse
social media and digital                  sector with assets being         changing, leisure and culture             population and value the need for spaces and services
content has changed how                   developed such as new or         services of the future have               that reflect this and the needs of the community. We
people access reading and                 enhanced digital databases,      to respond to these changes               will facilitate the development of a network of culture
find information and people               archives, galleries and          and opportunities whilst also             and leisure services in Hounslow that meet the need of
now seek knowledge and                    creative outputs. There          considering residents needs               its increasing and diverse population. New or improved,
entertainment through a                   are also opportunities to        and digital exclusion.                    affordable and accessible facilities will encourage
                                                                                                                     healthy and inclusive communities within Hounslow,
                                                                                   Library bookshelves with tablet
                                                                                                                     improving quality of life.

                                                                                                                     However, delivering our vision and keeping pace with
                                                                                                                     changes facing this borough (including significant
                                                                                                                     reductions in public sector funding) will challenge
                                                                                                                     provision of existing leisure and cultural services. It will
                                                                                                                     require their transformation and the adoption of new,
                                                                                                                     radical and sustainable approaches capable of meeting
                                                                                                                     community need now and in the future. Large scale
                                                                                                                     changes are required to ensure that facilities will be fit
                                                                                                                     for purpose in the medium to long term and that there
                                                                                                                     is further consideration to how these community
                                                                                                                     services are provided and managed.

24 | Leisure and Culture Strategy 2016-2020                                                                                                                                         Leisure and Culture Strategy 2016-2020 | 25
Our Vision                                                                                                                                                                                                                 Our Vision

                                                                          Principles                                                                     What will we provide?
    Realising our vision
                                                                          Underpinning the approach is                                                   It is important to first consider our leisure and culture offer in
    We will seek to realise our vision using the                          our commitment to a number                                                     the broadest sense. These can be categorised as follows:
    following approach:                                                   of principles that will guide our
                                                                          decisions and developments.                                                    ■   Learning spaces -                 ■   Community spaces - to
    ■   Rethinking what our services offer - we will                      These include:                                                                     providing education,                  develop and bring our
        review, redesign and prioritise services to ensure                                                                                                   reading and learning                  communities together
        they respond to the current and future needs                      ■   provide high service                                                           opportunities. Revision               and promote community
        of local residents and can be delivered with less                     quality and excellence with                                                    space, book lending                   cohesion and social
        budget. This may include changing what services                       customer focused access                                                                                              inclusion. Social activities
                                                                                                                                                             service, learning suite,
        are offered, addressing gaps and shortfalls in                                                                                                                                             and services for different
                                                                                                                                                             adult education services
        services and responding better to what we know                    ■   facilitate the use of leisure                                                                                        life stages e.g. meeting
                                                                                                                                                             (to include support
        about our population, their needs and lifestyle                       and culture services in its                                                                                          space and community
                                                                                                                                                             to people to improve
        in the context of on-going changes in the 21st                        wider corporate role to                                                                                              information. The space
                                                                                                                                                             the prospects of
        century such as advancement in technology.                            include education and                                                                                                allows communities to
                                                                              learning, regeneration                                                         employment through
                                                                                                                                                                                                   create and provide their
        Ensuring the right services in the right places                       and growth, employment                                                         the development of
    ■                                                                                                                                                                                              own services and organise
        - we will review and rationalise our facilities and                   and civic participation                                                        new skills), local archives           community activity.
        assets so they are community focused, fit for purpose                                                                                                (to include digitisation)
        and in the right place that best meets current need.              ■   recognise and celebrate                                                        education technology,             ■   Creative spaces - for
        This includes sharing or co-locating services and,                    diversity and provide a                                                        signposting and advice                activities which aim to
        where possible, improving or building new facilities                  diversity of spaces and                                                        services, access to                   build a thriving economy
        and assets to the benefit of the community.                           places for all residents                                                       information and material              and support cultural
                                                                                                                                                             (for education or leisure),           industry and engagement.
    ■   Better management - we will reconsider and                        ■   provide value for                                                              wifi access, access to                Performance or exhibition
        negotiate management arrangements for services and                    money for residents and                                                        computers and IT (digital             space, arts centres, support
        facilities in order to reduce the amount we pay for                   communities with services                                                      participation) and                    for creative industries,
        services, whilst minimising impact on service provision.              that are sustainable                      Soft play area, Heston Pools &       support in how to access              business space and
                                                                                                                                Fitness Centre, Heston                                             ‘incubator’ to promote
                                                                                                                                                             and use these services.
                                                                          ■   work in partnership with        ■   be innovative and                                                                economic wellbeing and
                                                    Heston Pool Artwork                                           radical and introduce
                                                                              other agencies and support                                                 ■   Active and healthy                    support the creation of
                                                                              our partners to provide a           fresh approaches                                                                 enterprise e.g. video-
                                                                                                                                                             spaces - for activities
                                                                              diverse leisure and culture                                                                                          conferencing, providing
                                                                                                                                                             that improve health
                                                                              offer for diverse needs         ■   better connect people                                                            net-based work spaces
                                                                                                                                                             and increase physical
                                                                                                                  to place                                                                         or e-learning facilities.
                                                                                                                                                             activity levels. Fitness
                                                                          ■   provide services which have
                                                                              a positive impact               ■   act as an enabler,                         suites (gyms), fitness            ■   Commercial spaces
                                                                              on health and wellbeing             supporting communities                     classrooms, adaptable                 - help in making
                                                                              and quality of life,                to be independent and                      spaces (to change with                sustainable model of
                                                                              preventing future need              facilitate self-reliance                   trends), swimming pools,              delivery, demand and
                                                                              of other services                                                              play spaces, sports halls,            needs led, market driven
                                                                                                              ■   be a better communicator,                  pitches, sport specific               and complimentary to
                                                                          ■   move towards greater                promoting the leisure and                  facilities or spaces                  above functions e.g.
                                                                              community ownership                 culture services available                 within the public realm               café, crèche, wedding
                                                                              and empowerment                     to residents.                              e.g. town centres.                    function etc.

26 | Leisure and Culture Strategy 2016-2020                                                                                                                                                Leisure and Culture Strategy 2016-2020 | 27
A Modern Library Service                                                                                                                                   A Modern Library Service

                                                                                                                                                                Half term event in May

Introduction
                                             Hounslow has a good library       Councils have to find ways
  The Society of Chief                       service which provides these      of spending less on all of
  Librarians has listed                      five core services. It provides   their services. This includes
  five core services that                    books, both fiction and           re-thinking how they
  people expect from                         reference, computers, online      deliver services, making
  libraries.                                 information, e-books and          the most efficient use of
                                             free wi-fi. These services        space and, in some cases,
  These are:                                 enable people to read for         reducing or stopping
                                             enjoyment and to study,           services. Hounslow needs
  ■   reading                                learn and develop their           to consider these options
                                             knowledge. Each library also      and will need to make
  ■   information                            offers activities that improve    some difficult decisions
                                             people’s health and quality of    to meet the challenges
  ■   digital services                       life as well as giving them the   of reducing budgets.
                                             chance to learn and develop       This section describes the
  ■   health and wellbeing                   new skills. Examples include      framework, or ‘lens’, the
                                             arts and crafts, languages,       Council will use when
  ■   learning                               children’s activities, health     looking at saving money
                                                                                                                                                             Picture info goes here
                                             promotion advice and careers      on its libraries services
                                             and business start-up support.    and consulting with
Hanworth Air Park Leisure Centre & Library                                     residents and stakeholders
                                             Library services have to          on savings and
                                             adapt to the challenges and       development ideas.              Hounslow’s 11 Libraries
                                             opportunities described in
                                             chapter 4. The Department         For Hounslow this process
                                             of Culture, Media and             gives the council the
                                             Sport has set up a Library        opportunity to improve
                                             Task Force to look at the         and revitalise its library
                                             challenges modern libraries       services by building on
                                             face. It recognises the value     successes. This includes
                                             of a good library service.        making the best use of
                                             It, therefore, makes three        the resources available
                                             recommendations for               to deliver the service,
                                             delivering library services:      developing buildings and
                                                                               library spaces that are
                                             1. develop a digital              welcoming and accessible
                                                resource that all              and partnering with other
                                                libraries can use              council departments and
                                                                               organisations to provide
                                             2. improve and revitalising       a good range of services
                                                library services               in libraries.

                                             3. increase community
                                                involvement.

28 | Leisure and Culture Strategy 2016-2020                                                                                              Leisure and Culture Strategy 2016-2020 | 29
A Modern Library Service                                                                                                                                                                          A Modern Library Service

Key facts and                                                                                               Use of each library in 2014/15
figures for
                                                                                                            Library               Visits       Number of books                   Computer use          Average
Hounslow’s                                                                                                                                     borrowed                          a percentage          physical visit
                                                                                                                                                                                 of total visits       per hour of
library service                                                                                                                                                                                        opening

                                                                                                            Main Borough Library
Hounslow has 11 libraries,
a library at home service,                                                                                  Hounslow                 422,956           323,282                         22%                    141
a school’s library service
and a prison library service.                                                                               Town Libraries
Hounslow’s 11 libraries                                                                                     Brentford                 50,277            45,821                         11%                    26
equate to one library per
24,709 residents, which is an                                                                               Chiswick                 338,676           163,661                          7%                    123
average level of provision                                                                                  Feltham                  179,354           105,749                         22%                    61
across the 20 comparator
outer London boroughs.                                                                                      Hanworth                  57,373            38,259                         11%                    30

                                                                                                            Heston                    87,008            76,224                         18%                    32

                                                                                                            Isleworth                 57,307            59,981                         13%                    30

                                                                                                            Community Libraries
                                                                                 Feltham Library, Feltham
                                                                                                            Beavers                   13,691             8,213                         15%                     9

   2014/15 data shows:                                                                                      Bedfont                   69,620            27,749                          7%                    39

                                                                                                            Cranford                  39,488            19,390                         15%                    21
   ■ total library visits were           ■ 46% of books borrowed    ■ just over a third of
                                                                                                            Osterley                  36,049            42,329                         12%                    19
     just under 1.4 million,               are children’s books       library users are
     which is similar to the                                          25-44 years old                                                              Children’s area, Heston Library
     London average but this             ■ online information                                                                                                                        The visits include borrowing
     has declined by 20%                   was accessed almost      ■ 60% of library                                                                                                 books, using computers,
     in the last 5 years. This             700,000 times              users are female                                                                                               attending events and
     decline is comparable                                                                                                                                                           activities and making use
     to the national trend               ■ 15% of visits were       ■ overall, teenagers                                                                                             of the library as a safe
                                           for the purpose of         and young people in                                                                                            friendly community space
   ■ just over 1.2 million                 using a computer           their early twenties                                                                                           to spend time reading or
     books were borrowed.                                             are marginally under-                                                                                          meeting others.
     Whilst less people are              ■ 28,800 people attended     represented (libraries
     visiting libraries, a                 events such as author      are a key study space                                                                                          While overall library usage
     recent trend has shown                talks in libraries         for teenagers) and                                                                                             has fallen nationally,
     those who do visit a                                             the 45+ age group is                                                                                           libraries continue to play an
     library for the purpose             ■ almost a quarter of        under-represented.                                                                                             important role in Hounslow
     of borrowing books are                library members are                                                                                                                       and for different ages.
     borrowing more books                  children under 10
     overall per person

30 | Leisure and Culture Strategy 2016-2020                                                                                                                                     Leisure and Culture Strategy 2016-2020 | 31
#   #

A Modern Library Service                                                                                                                                                                       A Modern Library Service

                                                                                                             What does a modern service look like?
   From our consultation we know that our library users
                                                                                                             Traditionally libraries have     and development purposes.          against local strategies and
   value the following:                                                                                      had a clear role as spaces       Library services have been         policies. The library service
                                                                                                             providing free access to         responding to the changing         must continue adapting to
   ■ books                               ■ social interaction           ■ children’s activities              information and books in         landscape and their identity       changing circumstances if it
                                                                                                             a quiet environment for          has evolved and diversified        is to stay relevant, affordable
   ■ digital services                    ■ health benefits              ■ study spaces.                      reading for leisure and          on an organic basis to meet        and accessible and to bring it
                                                                                                             learning for educational         local needs and deliver            into the 21st century.
   ■ computers                           ■ history

                                                                                                             The physical and virtual library
For children libraries provide            a place where adults of all    Libraries therefore are
books and activities and                  ages can borrow books,         important to communities;           A modern service should          We are a nation that is            they are at home, travelling
are a key part of their                   use computers, go online,      the challenge for councils is       provide a balance of both a      constantly connected and           on public transport, at work
development and education.                access information and         to find ways to deliver the         physical and virtual place –     instant and personalised           or visiting the library.
For teens libraries provide               learn and develop new          benefits of libraries while         that can be visited but can      information is becoming the
study spaces and reference                skills. For older people,      making savings.                     also be somewhere to be part     norm. Libraries must respond       In addition to accessing
materials. Libraries are a                libraries are a place for                                          of wherever they are.            to these changes whilst also       information, an enhanced
place where parents can                   reading, social interaction                                                                         maintaining a balance of           digital offer can help with
take their children; they are             and improved wellbeing.                                            Libraries should provide         physical books and their key       learning. Examples include
                                                                                                             spaces for those who love to     role in digital inclusion e.g.     online courses that can be
                                                                                                             read and learn from physical     for those that do not have         accessed from home or the
Map 1 – Relative visits to individual libraries in 2014/15                                                   books and also be virtual        internet access or the relevant    library, scope to read and
                                                                                                             places providing a world of      digital skills. By enhancing       write blogs, opportunities
                                                                                                             digital information that users   the digital and online offer       for local residents to publish
                                                                                                             can access anywhere and          more residents will be able to     their work online and scope
                                                                                                             anytime through their home       access more information at a       for verbal accounts of life in
                                                                                                             computers, smartphones,          time that suits them, whether      the borough.
                                                                                                             tablets and e-readers. They
                                                                                                             must also provide places
                                                                                                             where people can go to
                                                                                                             access digital information
                                                                                                             through computers and free
                                                                                                             wifi internet access.
                                                                                                             Whilst the core purpose of a
                                                                                                             library has remained there is
                                                                                                             a shift in how people read,
                                                                                                             share information and learn.
                                                                                                             Technology is changing how
                                                                                                             information and knowledge
                                                                                                             is accessed with a significant
                                                                                                             increase in the use of home
                                                                                                             internet, smartphones and
                                                                                                             electronic readers, which is
                                                                                                             set to continue.

32 | Leisure and Culture Strategy 2016-2020                                                                                                                                  Leisure and Culture Strategy 2016-2020 | 33
A Modern Library Service                                                                                                                                                                                         A Modern Library Service

Community hubs with services for local residents                                                                            Well-designed spaces
The service will better                  community it is                                                                    A better library standard         also enable the library to           This approach has the
respond to the changing                  based within.                                                                      will endeavour to provide         be used in different ways,           advantage of reducing cost
landscape and become                     This may include                                                                   buildings which are fit-for-      for example evening classes,         (economies of scale from
services and places that                 making the                                                                         purpose and well-designed         exhibitions, social events,          sharing costs) and increasing
more residents will visit.               library a space                                                                    spaces which are: accessible      public meetings or health            the use of a building, making it
Hounslow libraries will retain           that residents                                                                     and attractive to all residents   advice days. The way the             more efficient in the long-term.
current users and be better              can work in,                                                                       and organisations; located        inside of the library is             Hounslow has already done
at engaging non-users.                   more interactive,                                                                  in areas which are easy to        designed will also allow it          this with libraries and leisure
Residents will be actively               supportive of                                                                      find and everyone can get to      to be used for services and          centres at Hanworth Airparcs
involved and supported to                business and                                                                       affordably; and reflective of     activities that benefit and          and Isleworth Leisure Centre
have a role in the shaping               economic growth                                                                    the needs and aspirations of      are of interest to the local         and Library and at the Treaty
of the future library service,           or specialist for                                                                  the local community.              community. For example,              Centre with Hounslow Library
                                                                               Lego education, Cranford Library, Cranford
making sure it reflects the              key user groups                                                                                                      classrooms for adult                 and Adult Learning services.
needs and aspirations of the             e.g. children’s or students.          The future modernised library
                                                                                                                            The library space also needs      education and other classes,         Future new buildings could
local community.                         Non-users could be engaged            service should be a focal
                                                                                                                            to be flexible to allow for       areas for other council              also incorporate commercial
                                         through the provision of a            point for the community and
                                                                                                                            the fact that the needs of        services, toilets, a coffee          assets and housing units which
A modern library service                 number of services in the             attract new users by offering
                                                                                                                            the community will change         shop or kitchen, computer            provide the potential for
should provide the five                  same building. Examples               services that benefit and
                                                                                                                            over time. Flexible spaces        rooms and meeting rooms.             income generation.
core services of reading,                include development of an             are of interest to the local
information, digital services,           incubator space for new               community. They will not exist
health and wellbeing and                 businesses, inclusion of              in isolation but collaborate                 Objectives
learning, and will consider              other Council services or a           and connect with other
how they are developed                   café and LEGO Education,              council and public services to               Taking all of the above           venues, that support the             will be bespoke, providing
to provide relevant and                  which has been introduced             give people a wider choice of                into account, there is now        long-term delivery of our            what the community wants
tailored services for the local          in the borough.                       services in more accessible and              an opportunity to explore         services and priorities. There       in terms of layout and the
                                                            Library IT suite   shared locations.                            the development of library        may be some opportunities            services provided. This will be
                                                                                                                            buildings into better, fit-for-   to increase income which             supplemented by an online
                                                                               We will think innovatively                   purpose facilities which will     could be used to reduce the          offer which will increase
                                                                               about partnerships with                      deliver a range of services and   overall cost of the library          the range of services
                                                                               other services that support                  provide specifically designed     service. Designed through            available to residents and
                                                                               local residents to learn, be                 spaces, in easily accessible      consultation, these sites            improve accessibility.
                                                                               independent, be creative and
                                                                               healthy and identify how
                                                                               these services can complement                   In order to modernise the service with reducing
                                                                               the library offer and retain
                                                                               the library as the heart of the                 budgets we will:
                                                                               community. This will also give
                                                                                                                               ■ provide both a physical      ■ develop libraries                  ■ ensure buildings or
                                                                               libraries a key role in helping
                                                                                                                                 library and a virtual          into community                       spaces for library
                                                                               more vulnerable groups adjust
                                                                                                                                 library service across         hubs with a range of                 services are fit for
                                                                               to key new national and
                                                                                                                                 the borough, improving         services and facilities              purpose, well
                                                                               corporate agendas e.g.
                                                                                                                                 the online offer whilst                                             designed and
                                                                               The Care Act and health
                                                                                                                                 retaining a balance                                                 financially sustainable.
                                                                               and wellbeing.
                                                                                                                                 with physical books

34 | Leisure and Culture Strategy 2016-2020                                                                                                                                                    Leisure and Culture Strategy 2016-2020 | 35
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