MATCHDAY INFORMATION KINGSMEADOW 2021- 22 - Chelsea FC
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KINGSMEADOW
MATCHDAY
INFORMATION
2021- 22
CONTENTS
2. WELCOME TO KINGSMEADOW WHAT IS A
3. GETTING TO KINGSMEADOW SUNFLOWER LANYARD?
5. AT KINGSMEADOW HOW CAN I GET A
SUNFLOWER LANYARD?
TICKETING
ASSISTANCE ANIMALS
DUPLICATE TICKETS
OUR CASHLESS STADIUM
SAFETY AND SECURITY
CASH MACHINES
ENTRY TO THE STADIUM
PROHIBITED ITEMS
FIXTURES
COVID-19
MERCHANDISE
DISCRIMINATION AND ABUSE
MATCHDAY PROGRAMME
12. FEEDBACK
WEST STAND BAR
12. CONTACT US
FOOD & BEVERAGE
13. KINGSMEADOW MAP
MEDICAL
HIDDEN DISABILITIES
SUNFLOWER LANYARD SCHEME
1
WELCOME TO KINGSMEADOW
This Matchday information guide This guide contains all the information
has been designed to help you get you need to ensure you have a great
the most from your visit. Whether you’re day, including directions, special
a Chelsea fan or a visiting supporter, offers and much more. If you have any
we pride ourselves on providing everyone specific enquiries, please contact us at
with a fantastic experience when they enquiries@chelseafc.com, and we will
visit us. Kingsmeadow has been our do our utmost to answer your query and
‘home’ since 2017, and it is an honour make your visit more enjoyable. We look
to finally call it our own and to forward to welcoming you to Kingsmeadow
share it with you. and wish you a safe journey to and from
the stadium.
2
GETTING TO KINGSMEADOW
Address: Getting there by Public Transport:
Kingsmeadow Norbiton Rail Station
Jack Goodchild Way, 422A Kingston Road, Kingston upon Thames KT2 7QE
Kingston upon Thames, KT1 3PB
The nearest railway station is Norbiton
Getting there by road: which is about a 15-minute walk away.
From outside London - M25 The station is served by South West Rail
Junction 10, take the A3 northbound with trains from London Waterloo via
into London. At the exit for New Clapham Junction and Wimbledon.
Malden/Worcester Park, turn off and take
Step-free category B station - there is step
the left turn into Malden Road (A2043)
free access via ramps to both platforms.
towards Kingston. Follow this to the next
Interchange via a stepped subway.
roundabout. Take the first exit into Kingston
Road (A2043 still) and Kingsmeadow Leave the station via the back exit
is one mile on the left. (westbound platform 2) and take the first
left onto Norbiton Avenue. At the end of
From Central London - take the A3
the avenue, turn right on to Gloucester
out of London, exiting at New Malden/
Road, and at the end of Gloucester Road
Worcester Park. Cross over the A3;
turn left into Cambridge Road. The main
and take the Malden Road (A2043)
entrance to Kingsmeadow is 400 yards
towards Kingston. Follow this to the
down on the right.
next roundabout. Take the first exit
into Kingston Road (A2043 still) and When leaving station via the front exit
Kingsmeadow is one mile on the left. (eastbound Platform 1), walk North towards
Coombe Road, Turn Left go under the rail
There is limited parking available
bridge then turn sharp left onto Norbiton
which is free of charge and contains
Avenue at the end of the road turn right
8 blue badge bays.
on to Gloucester Road, and at the end of
Gloucester Road turn left into Cambridge
Road. The main entrance to Kingsmeadow
is 400 yards down on the right.
3
About Norbiton Rail Station: • Toilets – Yes (Located on Platform 1).
• Waiting Room – Yes
• Staff help available - No.
(located on Platform 1).
• Boarding Ramp for train access –
• Car Park – Yes.
Yes (Guard on the Train).
• Ticket Hall – Yes.
• Step-free access coverage – No.
• London Zone Five.
• Step-free access to ticket hall from
street (Coombe Road) via Ramp. By bus:
• Step-free access from ticket hall The following bus stops directly
to platform 1 via Ramp. opposite to Kingsmeadow stadium.
• Step-free access from platform 2
to street (Station Approach) via No. 131 – Fairfield Bus Station
a 50 metre Ramp. (Kingsmeadow Stop C is 7 stops away)
- Tooting Broadway.
• A stepped interchange subway
between platforms. Other buses that stop near Kingsmeadow.
• Wheelchairs not available.
No. K5 – Ham – Morden: Kingsmeadow
• ATM – No. stop J or hail and ride (Douglas Road
or Kings Henry’s Road).
4
AT KINGSMEADOW
Tickets Entry to the stadium
Tickets can be purchased at Please keep your ticket safe and take care
www.chelseafc.com. Match Tickets will not to damage, fold or otherwise deface
go on sale approximately 30 days before the ticket as Chelsea Football Club will not
the match. Tickets will be dispatched for accept responsibility if due to its condition
all Home matches from approximately entry cannot be obtained.
18 days before the Match date. Tickets
dispatched via print@home will be emailed Supporters will be asked to show their
to the lead supporter who made the match ticket for a visual inspection prior
booking. Tickets can also be purchased on to being searched by stewards. Each ticket
matchday at the ticket office located in the has a barcode and this is to be simply
northwest corner of the stadium (subject inserted into the electronic reader at
to availability) opening 90 minutes prior the turnstile. When the light goes green
to kick off. Matchday tickets can only be (amber for concessions), walk forward
purchased by credit/debit card. Photo ID through the turnstile.
will be required to collect/purchase tickets.
We want all supporters to be able to
Duplicate tickets enjoy their visit and support their team in
a safe and secure environment. To help
Supporters who DO NOT bring their Match achieve this, Chelsea Football Club asks
Tickets with them or where the Match supporters not to use foul and abusive
Tickets have not arrived must visit the language or behaviour. Discriminatory
ticket office on the day of the Match. behaviour of any sort is unacceptable
A duplicate Match Ticket may be issued and Chelsea Football Club will take firm
at a cost of £5 per Match Ticket (if lost action in such cases.
or damaged). Photographic proof of ID
is required. Only the supporter in whose Chelsea FC operates a queuing procedure
name the Season Ticket/Match Ticket to co-ordinate and moderate the flow of
was issued will be able to collect the supporters to the turnstiles in order to
replacement Match Ticket. ensure a safe entry into the stadium. On
arrival at the queuing system the following
Safety and Security processes will occur: pre-entry ticket
Turnstiles usually open 2 hours prior checks, body & bag search, electronic
to kick-off for weekend matches and ticket scan and entry through turnstile.
90 minutes prior to kick-off for evening During these procedures it may be
matches. It is strongly recommended that necessary to temporarily hold supporters
you arrive in good time and that you are at cordon points in order to achieve a safe
inside the stadium 30 minutes before and steady flow through to the turnstiles.
kick-off. Please note that large numbers
of supporters arriving late cannot have It is requested supporters avoid bringing
an expectation of making it into the bags where possible as enhanced
stadium before kick-off. searches may be taking place.
5
Fixtures West Stand Bar
For all confirmed fixtures for the 2021/22 A full bar will be open in the West Stand.
season please go here.
Supporters can purchase hot dogs, pies
Merchandise and hot drinks from the bar area as well
as a selection of spirits, wines and
There is a small selection of Chelsea FC
draught Singha beer, an ale, cider or
merchandise to purchase on site. The
stout option too.
mobile shop is situated on your way in on
Jack Goodchild Way and is open every Entry to the bar is based on a first-come
matchday approximately two hours prior and first-served basis. All supporters are
to kick-off and up to one hour after the welcome to use the bar area pre-match
final whistle on the day of the match and are advised to arrive early.
subject to availability.
Please note: Challenge 25 will be enforced
Matchday Programmes in the bar area: Kindly have ID available
Packed with exclusive interviews, pictures for inspection (if requested).
and all the information you need about the
Chelsea FC Women’s team, the matchday Supporters are not permitted to drink
programme is the perfect souvenir for any alcohol in view of the pitch.
supporter. Programmes can be purchased
Catering locations will be open in line
near the turnstiles and are priced at £2.
with gates opening.
6
Food & Beverage (Cashless)
Our supporter's choice of staple catering
options will be available for most fixtures.
This will include Burgers, chips, chicken
strips, hot dogs and pies. Limited vegan
and salad options will also be available.
The menu offer is dependant on ticket
sales and the catering locations open.
ON THE WING CHICKEN THE KT1 BURGER CO.
Food Food
Chicken Strips & Chips 5.90 Cheese Burger 5.50
Chips 2.95 Vegan Burger 5.95
Moroccan Tomato 4.00 Chips 2.95
& Chickpea Pie
Confectionery from 1.50
Steak & Ale Pie 4.00
Fresh Salad 3.80
Add Strips 5.90 Drinks
Hot Drinks 2.50
Confectionery from 1.50
Soft Drinks 2.50
Mineral Water 2.30
Drinks
Hot Drinks 2.50
Family Offers
Soft Drinks 2.50
3x Soft or Hot Drinks 7.00
Mineral Water 2.30
3x Confectionery Items 4.00
Family Offers
3x Soft or Hot Drinks 7.00
3x Confectionery Items 4.00
7Medical Assistance Animals
In order to bring essential medication Chelsea FC welcomes any supporters with
into the stadium – please email an assistance animal. We do recommend
access@chelseafc.com in advance or advanced notification if you intend to
call the disability line 0371 811 2012 (UK) attend a match with your animal.
or 0044 207 915 1950 (International)
with details of medication and support If you can email access@chelseafc.com
you may require. and provide us with the details of the match
and name of the supporter attending.
Hidden Disabilities
Sunflower Lanyard Scheme We recommend that the animal is familiar
with the stadium, if a separate visit is
A Sunflower Lanyard will let us know if required to allow familiarisation, please
you may need some additional support. e-mail access@chelseafc.com or call
0371 811 2012 (UK) or 0044 207 915
What is a Sunflower Lanyard?
1950 (International) where arrangements
A Hidden Disability Sunflower Lanyard can be made.
discreetly lets us know you have a hidden
disability and may appreciate a little extra There is no dedicated relieving
help when visiting Kingsmeadow. areas available.
How can I get a Sunflower Lanyard? Water bowls for assistance animals
can be arranged, please contact
You can easily pick one up from the Ticket
us by email access@chelseafc.com
Office located at the corner West Stand/
or call 0371 811 2012 (UK) or
North Stand. Alternatively, you can contact
0044 207 915 1950 (International).
us at access@chelseafc.com and we will
post one to your home.
8Our Cashless Stadium We appreciate the majority of our fans
are already using cards to make their
In common with many clubs across
purchases at Kingsmeadow, so the
the country, Chelsea has decided to
impact of going totally cashless should
move towards a cashless stadium at
not be very noticeable. You can use card,
Kingsmeadow. The change to card and
contactless card and mobile payments
mobile payments began last season.
to make purchases for refreshments,
A cashless Kingsmeadow will match merchandise and even programmes
expectations for how modern stadiums on the day.
should operate, bringing the benefits of
Cash Machines
speed of service and cutting queue times
in all areas of the club operations on There are no cash machines located
a matchday. on-site. Should you still require one,
there is a cash machine when you exit the
stadium and turn left on Kingston Road.
9Prohibited Items
NO BAGS LARGER THAN NO BABY BUGGIES NO VIDEO RECORDING NO LARGE
A4 (100 X 200 X 300 MM) OR PRAMS EQUIPMENT LENS CAMERA
NO SMOKING INC. NO DRINKING NO GLASS BOTTLES OR NO CANNED
E-CIGARETTES & VAPES GLASSES PLASTIC BOTTLES IN DRINKS
EXCESS OF 500ML
NO DARTS, KNIVES NO FIREWORKS NO GAS OR SMOKE NO TOOLS
OR WEAPONS OR FLARES CANISTERS
NO AIR HORNS NO FLAG POLES NO UMBRELLAS NO PERSISTENT
OR MUSICAL OR STICKS STANDING
INSTRUMENTS
NO RATTLES NO SELFIE STICKS
10COVID-19 Discrimination & Abuse
Supporters attending our home games this Ground Regulations specifically
season will need to provide evidence they outlaw the use of threatening behaviour,
are at low risk of transmitting COVID-19 to foul or abusive language and discriminatory
enter Stamford Bridge and Kingsmeadow. abuse, chanting or harassment relating to
This is to increase the safety and comfort age, disability, gender reassignment, race,
of our supporters, players and staff as we religion and belief, sex or sexual orientation.
begin hosting capacity crowds for the first
time since March last year. Chelsea FC takes all forms of discriminatory
behaviour very seriously and believes all
Supporters will need to provide proof forms of discriminatory chanting, including
of full COVID-19 vaccination (with both antisemitism, homophobic, biphobic and
doses received at least 14 days prior to transphobic chanting to be abhorrent
the match) or proof of a negative Lateral behaviour that has no place in football.
Flow Test (LFT - from age 11 and over)
carried out within 48 hours of the fixture The club continues to work very
kicking off. closely with the football authorities and
organisations such as Kick It Out to combat
Proof of full vaccination should be discrimination and make the attendance at
supplied via your NHS COVID Pass on football matches as enjoyable for everyone
the NHS app, or a vaccination letter. as it should be. If you hear it, report it.
Supporters displaying a negative Lateral
Flow result should do so on the NHS app, During the Match text 88777 or
or via a text message or email from NHS 07894 93 77 93, with stand, row,
Test and Trace. seat number, description of the
offender and incident. After the
Stewards will check your COVID-19 Match call 0207 386 3355 or email
status at your point of entry. If you buildingbridges@chelseafc.com.
are using your phone, please ensure
it has sufficient battery.
11FEEDBACK CONTACT US
Providing excellent customer service is General Enquires:
important to all our staff and is exactly 0371 811 1955
what you should expect to receive.
International number:
Once you have visited us please let us 0044 207 386 9373
know your feedback either by emailing
Email:
supporter.services@chelseafc.com
enquiries@chelseafc.com
or by sending a letter by post to the
below address: Supporter Liaison Officer:
slo@chelseafc.com
Supporter Services
Chelsea Football Club
Stamford Bridge
Fulham Road
London
SW6 1H
12KINGSMEADOW MAP
EAST STAND
AWAY VISITOR EAST STAND
TURNSTILES
NORTH STAND
HOME TURNSTILES
WEST STAND
WEST STAND
HOME TURNSTILES
DIRECTORS LOUNGE GUEST LOUNGE BAR
WEST STAND
RECEPTION
TICKET
OFFICE SOUTH, EAST AND WEST STAND
HOME TURNSTILES
CAR PARK
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