MIGRATION AND REFUGE PROJECT - Copel's Pedagogical booklet - Copel Sustentabilidade
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MIGRATION AND REFUGE PROJECT C o pe l ' s P ed ag og ic al b o o k let
COP EL - P ura Energia
Index
Main services for those who are not yet Copel customers....................................................................................................................3
My house is not yet connected to the electrical grid. What should I do?.................................................................................................7
My electricity bill is in someone else's name. How do I get my name on my electricity bill?...........................................................8
Main services for those who are already Copel customers........................................................................................................................11
The light supply was cut off at my house for lack of payment. What should I do?...........................................................................11
I lost my invoice, how do I pay the bill?............................................................................................................................................13
My house was out of light. How do I notify Copel?....................................................................................................................................15
Social benefits to access energy.........................................................................................................................................................................16
Who is entitled to the social benefits of access to energy?......................................................................................................................18
How to claim the benefit..............................................................................................................................................................................20
How do I know if I am receiving the benefits on my electricity bill?.......................................................................................................22
A person in my family uses essential equipment for his/her survival. Should I notify Copel?.................................................................24
Vital Equipment User Registration...........................................................................................................................................................24
How to apply?..............................................................................................................................................................................................26
Useful Contacts......................................................................................................................................................................................................28
1
Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021
Before we start, it is important to know that you can access some services from Copel by Whatsapp,
at +55 41 3013-8973! They are delineated throughout the text.
Do you need Copel? Whatsapp us!
Second copy
Debt Inquiry
Sending the
reading
Installment
Rewiring
Other services
+55 41 3013-8973
2
COP EL - P ura Energia
Hello!
How are you doing?
We welcome you and your family to Brazil, and
especially to the State of Paraná!
In this booklet you can find the main
information to access Copel's electric energy
services.
You can register at Copel as “Pessoa Física”
(Natural Person) - electricity for your
home- or “Pessoa Jurídica” (Legal Entity) -
electricity for your company.
Here you will find information to register
as “Pessoa Física”.
3
Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021 4
COP EL - P ura Energia
Documents required for
your registration at Copel:
“Cadastro de Pessoas Físicas - CPF” The registration of CRNM can be initiated at the
(Natural Persons Register). The CPF registration can be Federal Police website.
done online at the Brazilian Federal Revenue website.
You will also need to provide your address, cell
“Carteira de Registro Nacional Migratório CRNM” phone or landline and e-mail.
(National Migratory Registration Card), also called
“Registro Nacional de Estrangeiros - RNE” (National
Registry of Foreigners), or the CRNM or Refuge
Request Protocol.
5
Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021
Are you not a Copel customer yet?
Main services for those who are not
yet Copel customers
6
COP EL - P ura Energia
My house is not yet connected to the
electrical grid. What should I do?
Make a “Pedido de ligação” (connection Documents required for connection:
request) at the Agência Virtual (Virtual Agency)
by phone or at the physical structure of your • “Cadastro de Pessoas Físicas - CPF” (Natural Persons Register).
home's “entrada de serviço” (service entry) is
ready. This structure includes pole, meter box, • “Carteira de Registro Nacional Migratório CRNM”
pipes (conduits), wires and circuit breaker. It must (National Migratory Registration Card), also called “Registro
meet Copel's technical and safety standards and Nacional de Estrangeiros - RNE” (National Registry of Foreigners),
be appropriate to the electrical load to be used. or the CRNM or Refuge Request Protocol.
We recommend hiring qualified electricians to
perform this service, as the connection depends
on the approval of the service entry by Copel.
7
Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021
My electricity bill is in someone else's
name. How do I get my name on my
electricity bill?
Request the “Troca de titularidade” (title transfer) at
the Agência Virtual (Virtual Agency), by phone or at
an on-site agency.
8COP EL - P ura Energia
My electricity bill is in someone else's name.
How do I get my name on my electricity bill?
If you live in a rented property or one that belonged If there are previous debts in the consumer unit, it will be
to someone else, you can become a “titular” (holder), necessary to attach a document of commitment with the property
that is, register your name on the electricity bill of the (such as a rental agreement, for example) to prove that you are not
“unidade consumidora - UC” (consumer unit) - term responsible for these debts.
used to name the place that will receive electricity
(your home, for example). For debit inquiries, download the Copel application, acess the
Virtual Agency or send a message on WhatsApp!
The change of ownership is only made after prior
consultation of debts, which means that if there are
electricity bills from Copel in your name that have not Necessary documents:
yet been paid, the service may not be performed.
∙ “Cadastro de Pessoas Físicas - CPF” (Natural Persons Register)
∙ “Carteira de Registro Nacional Migratório CRNM”
(National Migratory Registration Card), also called
“Registro Nacional de Estrangeiros - RNE”
(National Registry of Foreigners), or the CRNM or
Refuge Request Protocol.
9Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021
It is important
to know!
At Copel, the professional who measures or
"reads" energy consumption at consumer units is
the " leiturista" (reader).
10COP EL - P ura Energia
Are you already a Copel
customer?
Main services for those who
are already Copel customers
The light supply was cut off at my house for lack of
payment. What should I do?
After paying the overdue electricity bills, make
the “Pedido de religação” (Rewiring request)
through the Copel application, through the Virtual
Agency, by phone, WhatsApp, or at a live agency.
11Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021
I lost my invoice,
how do I pay the bill?
Request a “segunda via da fatura”
(duplicate of your invoice).
Nome
Coloque aqui o seu nome
12COP EL - P ura Energia
I lost my invoice, how do I pay the bill?
If you do not have the energy invoice in hand, you can issue your
duplicate in the following ways:
a) Through Copel app, by clicking on the “consultar débitos” (consult
debts) icon: You can select the invoice on the “PDF” icon and click
on “copiar toda a linha digitável” (copy the entire digitizable line).
Another option is to click on the “Consultar histórico” (Consult
history) icon and select the invoice.
b) Through the website: You can generate a document for payment on
this link, stating the CPF of the holder of the consumer unit and the
property number. After locating a consumer unit with the information
previously provided, it will be necessary to confirm the holder's data
(date of birth or mother's name).
c) Through WhatsApp: +55 41 3013-8973
13Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021
Request the “fatura digital” (digital invoice) and You can program “débito automático” (automatic
“débito automático” (automatic debit) of your debit) at the main banks without leaving your
electricity bill. home, directly at Copel's app, or through the
bank's website.
This pair guarantees your safety and tranquility! Ask
for your “fatura digital” (digital invoice) to receive At Banco do Brasil, it is also necessary to inform
your invoice by e-mail wherever you are, without the Copel's agreement number: 13896.
risk of losing it.
14COP EL - P ura Energia
My house was out of light.
How do I notify Copel?
To
To inform Copel of a power outage, you can use the
Virtual Agency, WhatsApp, Copel application, or send
an SMS cell phone message with the text “SL” next
to the consumer unit number, to 28593 (do not use
Text
periods or dashes).
Exemple: SL1234
15Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021 Social benefits to access energy 16
COP EL - P ura Energia
FAMILIES
In Brazil and Paraná, there are specific social benefits to Migrants and refugees, even though
have access to energy. They can be claimed if you meet the the migratory regularization process
criteria defined by the federal and state governments. has not defined asylum seekers, for
example, have the right to access
The "Tarifa Social de Energia Elétrica" (Electricity Social social benefits, according to the
Tariff), for example, grants discounts on the electricity bill current legislation.
to low-income families. The “Luz Fraterna” (Fraternal Light),
on the other hand, fully pays the electricity bill for those who
consume up to 120 kWh.
17Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021
Who is entitled to the
social benefits of access
to energy?
See the criteria to find out if you qualify for
the “Tarifa Social de Energia Elétrica” or
“Luz Fraterna” programs.
18COP EL - P ura Energia
Who is entitled to the
social benefits of access
to energy?
1) Families enrolled in the “Cadastro Único para Programas Sociais do Governo 3) Who receives the “Benefício da Prestação Continuada
Federal - Cad Único” (Single Registry for Social Programs of the Federal – BPC” (Benefit of Continued Provision) – “Amparo Social ao
Government), with monthly family income per person less than or equal to half Idoso ou Amparo Social à Pessoa com deficiência” ” (Social
the national minimum wage and updated registration less than 2 years ago. Protection for the Elderly or for Persons with Disabilities).
In this modality, if the monthly consumption does not exceed 120 kWh, among
The benefits are valid only for one consumer unit.
other criteria, the electricity bill will be paid by the “Luz Fraterna” program.
Families with consumption up to 220 kWh will receive discounts through the
If you have one of the income profiles described above, but you
“Tarifa Social” program.
are not registered in the “Cadastro Único” (Single Registry),
look for the “Centro de Referência em Assistência Social
2) Families registered in the “Cadastro Único para Programas Sociais do
– CRAS” (Reference Center for Social Assistance) in your
Governo Federal - Cad Único” (Single Registry for Social Programs of the
municipality and register.
Federal Government), with family income of up to three minimum wages and
updated registration less than 2 years ago, that have someone with a disease or
You will receive a “Número de Identificação Social – NIS”
pathology whose treatment requires continued use of electrical appliances. In
(Social Identification Number). Through it, you can register in
this case, there is no limitation on consumption.
the “Tarifa Social” program. 19Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021
How to claim
the benefit
For families with monthly income per person below half a
minimum wage, it is necessary to contact Copel and submit:
1) Copy of the CRNM or the CRNM or Refuge Request
Protocol and CPF of the NIS holder.
2) Social Identification Number - NIS.
20COP EL - P ura Energia
For families with a person
using electromedical equipment and a total income
of up to 3 minimum wages, it is necessary to:
• Ask the responsible doctor to fill in the Form - BPC beneficiaries must contact Copel and submit:
" Usuários de Equipamentos Eletromédicos" (Users
of Electromedical Equipment). 1) Copy of the CRNM or the CRNM or Refuge Request Protocol
• Submit to Copel, along with the form above: and CPF of the NIS holder.
2) “Número do Benefício – NB” (Benefit Number).
1) Copy of the CRNM or the CRNM or Refuge Request Protocol and
CPF of the UC holder and the user of the equipment (if they are not Important:
the same person); Only the benefits from the " Instituto Nacional do Seguro Social
2) Termo de compromisso (Term of Commitment) - Users of - INSS” (National Social Security Institute) which are Social
Electromedical Equipment; Protection for the Elderly (type 88) or Social Protection for the
3) Declaração de Vínculo (Declaration of Relationship) - if the Person with Disabilities (type 87) are accepted. If you receive
consumer unit holder and the equipment user are not the same another type of retirement and your per capita income is less than
person. half the minimum wage, look for your municipality's CRAS and
sign up for the “Cadastro Único” (Single Registry).
21Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021
Term of
service
How do I know if I am receiving the benefits on my electricity bill?
After registered, the request will be analyzed within 3 working days. Copel can only apply the benefit after validating your NIS or NB information with
the appropriate consultation systems. If your registration in the “Cadastro Único” (Single Registry) or in the BPC is recent, it is possible that your
information is not yet available for consultation. In this case, a new search will be carried out within 30 days, as required by the legislation.
22COP EL - P ura Energia
Only energy consumption values will be paid.
Values such as fines and others are not covered by the program.
Important:
To maintain the benefit, your registration with the “Cadastro Único” must
be updated at least every 2 years. Indigenous and quilombola families have
different discounts.
A person in my family uses essential equipment for his/
her survival. Should I notify Copel?
Yes! Get the “Cadastro de Usuário de Equipamento Vital”
(Vital Equipment User Registration). Click here to access the guidelines.
23Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021
Vital Equipment
User Registration
What is it?
Is the register of consumer units in which people use electrical
equipment that are essential to their survival. This registration
is only made if there is a clear request from the consumer unit
holder, with medical proof of the user's condition.
Copel needs to know these cases in order to make preferential
and early warnings about scheduled power outages and
suspension of supply, in order to avoid problems with the
operation of electrical appliances that preserve the user's life.
24COP EL - P ura Energia
See the list of equipment that, added to the user's clinical condition, fit into the vital
condition (survival):
∙ Respirators or lung ventilators;
∙ Vital parameter monitors;
∙ Secretion aspirators;
∙ Automatic Peritoneal Dialysis Equipment that can be found in the following modalities: Continuous Ambulatory
Peritoneal Dialysis (CAPD), Nocturnal Intermittent Peritoneal Dialysis (NIPD) and Continuous Cycling Peritoneal Dialysis (CCPD);
∙ Chemotherapy device;
∙ Oxygen Concentrator;
∙ Infusion pump;
∙ Oximeter ;
∙ CPAP and BIPAP;
∙ Special situations based on medical evaluation.
In the event of a power outage at the residence included in the Vital Equipment User Register, the person in
charge can contact 0800 643 5445 (exclusive service).
25Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021
How to apply?
To apply registration in the Register of Vital Equipment Users, the following
documents must be submitted to Copel:
1) Copy of the CRMN and CPF of the consumer unit holder and the
user of the equipment (if they are not the same person);
2) Form – “Usuários de Equipamentos Eletromédicos” (Users of
Electromedical Equipment). It must be completed, stamped and signed by
the responsible doctor;
3) “Termo de Compromisso” (Term of Commitment);
4) "Declaração de Comprovação de Vínculo com o Responsável pelo
Imóvel” (Proof of Commitment with the Responsible for the Property).
It must be presented in cases in which the user of the equipment and the
holder of the consumer unit are not the same person.
26COP EL - P ura Energia
After registered, the request will be analyzed within 5 working days. Copel may request
the opinion of the company's medical area, as well as request the verification of the
appliances on site, when deemed necessary.
Important:
The Vital Equipment User Registration must be renewed every year or whenever requested
by Copel.
This registration does not exempt the user from regular payment of the invoice, or from
collection actions in the event of non-payment, including suspension of supply.
In the event of a change of address, Copel must be notified to transfer the registration, if
the equipment is still needed.
27Ca rtilh a C opel - P ro je to M ig r a ç ã o & R e fú g io 2021
We hope that this basic information will
help you have access to Copel's services and
build a better life in Brazil.
Count on us!
28The illustrations in this booklet were taken from the website freepik.com.br Useful Contacts: Website: www.copel.com Copel's Customer Service: 0800 51 00 116 | atendimento@copel.com Copel's Ombudsman: 0800 64 70 606 | ouvidoria@copel.com | www.copel.com/ouvidoria Copel's Reporting Channel: 0800 643 5665 | contatoseguro.com.br Copel's WhatsApp: +55 41 3013- 8973 National Electric Energy Agency - Aneel: 167 Free call
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