Needs Assessment EXTERNAL - AGASSIZ HARRISON COMMUNITY SERVICES SOCIETY - Agassiz-Harrison Community Services
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Needs Assessment AGASSIZ HARRISON COMMUNITY SERVICES SOCIETY EXTERNAL PREPARED BY Clint Hames President, Hames & Associates Consulting Ltd. September, 2020
Table of Contents
Introduction 3
Methodology 4
Demographics 6
Existing Conditions 9
o Seniors 9
o Youth Services 10
o Public Safety 11
o Family Support 12
o Employment Services 13
o Other Services 14
o Early Childhood Development 14
o First Nations 14
Focus Groups 17
Recommendations 18
o Needs – Seniors Services 19
o Needs – Youth Services 22
o Needs – Children and Families 24
o Needs – Other 26
Requiring Further Study 28
Summary 28
Tables
1. Median Age Comparison Kent / Harrison 6
2. Relative Age Distribution in Assessment Area 7
3. First Nations Participation in AHCSS Programs 17
1Maps
1. First Nations Communities in the Assessment Area 8
Resources 29
Addendum - Youth Focus Group 31-36
2Introduction
The Agassiz Harrison Community Services Society has had discussions underway for some time,
asking the question “What more can we do as a society to enrich the quality of life in our
communities? “To make the best decision possible, the Society undertook the following Needs
Assessment to fully understand where best to use scarce resources. While acknowledging that
there will always be needs within a community, the Society wanted to know where the greatest
needs were and how best to mobilize the community and resources to make a difference.
The stated purpose of the assessment was to identify gaps in social services and to respond to
the community’s needs with the following tasks suggested:
• Collect and analyse current data (8-10 sources);
• To conduct interviews and focus groups within the catchment area with community
members, stakeholders, partners, staff and board (See Note 2. Page 5)
• Compile findings, develop recommendations, write a report and present it to the Board.
The Society already operates a huge number of services, given the size of the communities.
Finding new areas for new investment was a challenge given the depth and breadth of existing
services. These include family support services, services to youth and young people, literacy,
job search and development, senior’s services, youth justice and a Thrift Store. The programs
and services are delivered by a dedicated and committed professional staff which is supported
by a large number of volunteers from the communities they serve.
The geographic area served includes the District of Kent towns of Agassiz, Harrison Mills, Ruby
Creek and the Harrison Highlands. This includes the neighbouring First Nations communities of
Lukseetissum, Wahleah Island, Seabird Island, Scowlitz and Sts’ailes. As well, services are
provided to the Village of Harrison Hot Springs and surrounding area.
The stated Mission of the organization is “To work with the communities of Agassiz and
Harrison Hot Springs to provide services which are not provided by other agencies and which
are classified as social services.”
This Needs Assessment is a way to help determine what those services might be in the future
and how they would be best delivered. It also looked to see if existing services were seen to be
meeting the currently identified needs in the communities.
3As well, the statistical review looked at internal and external conditions which would have an
impact on the Agency’s ability to deliver new services or enhance and expand existing services.
Methodology
Phase 1 – March to April 2020
Statistical Analysis
This phase featured a review of the existing statistical and demographic analysis from the
following sources:
• Statistics Canada, 2016 Census Profile - Kent, District Municipality
• Statistics Canada, 2016 Census Profile – Harrison Hot Springs, Village
• Statistics Canada, 2016 Census Profile – Seabird Island Reserve
• Statistics Canada, 2016 Census Profile – Chehalis 5 Reserve (Sts’ailes)
• Statistics Canada, 2016 Census Profile – Cheam 1 Reserve
• District of Kent Official Community Plan 2014
• Harrison Hot Springs Housing Needs and Supply Report 2019
• Harrison Hot Springs Official Community Plan 2007 (Currently under revision)
• 2019 BC Provincial Health Authority Community Health Profiles – Harrison Hot Springs
• 2019 BC Provincial Health Authority Community Health Profiles – District of Kent
• RCMP Crime Analysis data for the Agassiz Detachment
• Agassiz Harrison Community Services Society Annual Reports 2015 – 2019
• General Services Collective Agreement between the Community Social Services
Employer’s Association (CSSEA) and the Community Social Services Bargaining
Association of Unions (CSSBA) 2019 – 2022
• Fraser Valley Regional District – Homeless Count and Survey 2020
Phase 2 – May to June 2020
Stakeholder Interviews
The consultant conducted interviews with a wide range of stakeholders, including:
• Funders and Government Partners
o Fraser Health Authority
o Ministry for Children and Family Development
4o School District #78
▪ Administration
▪ Student Support Services
▪ Local School Leadership
• Internal Stakeholders
o AHCSS Board and Executive Director
o AHCSS Senior Staff
• External Stakeholders
o RCMP
o Victim’s Services
o First Nations (See Note 1.)
• Community Leadership
o Leo Facio, Mayor, Village of Harrison
o Sylvia Pranger, Mayor, District of Kent
o Ron Johnstone, Board Chair, School District # 78
• Community Agencies
Phase 3 – July 2020
Interim Report - Recommendations taken to the Board and staff for review.
Phase 4 – August 2020
Focus Groups to validate the recommendations. (Note 2.)
Phase 5 – September 2020
Final Report
Note 1. At the time of writing the report, no contact has been made with local First Nations
Social Services leadership. Due to the pandemic, offices are closed and only essential services
are being maintained. The consultant has reached out via email and through other sources,
however, no interviews have taken place at the time of this Report.
Note 2. Due to the Public Health restrictions in place as a result of the COVID – 19 Pandemic,
focus group sessions were rescheduled and will be used to verify recommendations rather than
gather information.
5Demographics
The areas served by the AHCSS represent four distinct sub-groups:
• A typical semi-urban village core (Agassiz)
• A resort village featuring mostly tourism-based services (Harrison Hot Springs)
• A large, rural farming area
• Several large and sophisticated First Nation communities which feature self-contained
education, health and social services.
Demographics for both areas are unremarkable and consistent with the sub-groups listed
above, with the exception of the elevated median age of the population in the municipal
jurisdictions and the youth of aboriginal communities. (Source StatsCan 2016 Census)
Table 1: Median Age Comparison Kent / Harrison
COMMUNITY MEDIAN AGE MEDIAN AGE BC
District of Kent 48.5 43
Village of Harrison Hot Springs 57.6 43
First Nations Communities (average) 26.6 43
According to Statistics Canada, in the District of Kent, almost 25% of the population in 2016 was
over the age of 65 and 4% were over the age of 85. In the Village of Harrison Hot Springs over
35% of the population was over 65 and 1.4% were over 85. The youth population of Agassiz
(14%) is similar to the BC average (14.7%), however, unsurprisingly, the Harrison youth
population 9.9% is much smaller. The First Nations community structure is discussed later in
this section.
Despite this, in 2016 there were almost 1200 children aged 0 – 19 in Agassiz and almost 200 in
the Harrison Hot Springs area, of which 50 would likely be attending the Agassiz Elementary -
Secondary School. According to the Mental Health Commission of Canada an estimated 1.2
million children and youth in Canada are affected by mental illness – yet less than 20% will
receive appropriate treatment. According to Youth Mental Health Canada, a youth driven non-
profit agency focused on advocacy for youth mental health, 5% of females and 12% of males
under 19 suffer significant depressive episodes. This extrapolates into the potential for over
150 youth requiring mental health supports.
6The median total income levels for both Agassiz and Harrison are slightly lower than the BC
average, however, it is not currently seen as statistically significant given the generally lower
cost of living. However, anecdotally, housing costs and the availability of rental housing are
beginning to impact the quality of life in the communities (extracted from several interviews).
Both municipal communities have future concerns about the cost and availability of housing.
According to the Mayor and senior planning staff, Agassiz is running out of land for new housing
and is currently looking to the Land Commission to help with a longer-term supply. Harrison
has recently completed a “Housing Needs and Supply Report” (Centre for Sustainability and
M’akola Development Services) which concludes that there will be need for more affordable
rental units in the future and growing concerns about affordability for seniors as the population
continues to grow and age.
As mentioned, the region is home to a large number of First Nations. The 3 largest are Cheam,
Sts’ailes and Seabird Island. Each operates, or are a part of, a sophisticated network of on- and
off-reserve, culturally appropriate social and health services provided through both provincial
and federal dollars and managed directly by First Nations.
Cheam First Nation has a membership/population of almost 600 and according to the 2016
census data, approximately one third live on reserve. Membership numbers were not available
for the Sts’ailes (formerly Chehalis First Nation) or Seabird Island First Nation. Sts’ailes had an
on-reserve population listed as 537 and Seabird Island First Nation has 767 people listed as
living on reserve as of the 2016 census. Of interest is the relative youth of the First Nations
population compared to their community neighbours. (Statistics Canada 2016 Census
Table 2. Relative Age Distribution in Assessment Area
COMMUNITY PERCENTAGE 0 – 14 PERCENTAGE OVER 65
BC Average 14.9% BC Average 18.3%
Cheam First Nation 24.4% 9.8%
Sts’ailes First Nation 25.2% 8.4%
Seabird Island First Nation 32.5% 6.5%
Village of Harrison HS 9.9% 35.2%
District of Kent 14% 24.5%
7Here are the relative size and locations of the Reserves. (Note: Sts’ailes is listed as “Chehalis”)
Map 1. Largest First Nations Communities in Assessment Area
8Existing Conditions
Seniors
There are a number of existing services which specifically support seniors, including AHCSS
services such as “Better at Home”, “Drive 4 U” and “Seniors Peer Counselling”. As well there
are a number of support groups, residential services and recreational services provided by
other agencies. These include, but are not limited to:
• Agassiz Harrison Seniors Friendship House
• Age Friendly Community Committee
• Harrison Social Club
• Agassiz Harrison Senior Peer Counsellors
A number of issues were raised regarding services to seniors in the Agassiz Harrison area.
As housing costs rise, concern was expressed about the lack of available subsidized housing for
seniors and a general lack of affordable rental housing for all ages. It was mentioned
anecdotally, that there are a number of seniors living at or close to poverty levels in the Agassiz
area specifically and any increase in housing costs could have serious consequences.
The existing services for seniors are well used and the Food Bank is heavily used. Currently
there are no “Meals on Wheels” services in Agassiz or Harrison, although meal delivery is
available on a full commercial basis and at a relatively low cost.
It was expressed that there are a number of seniors who have difficulty navigating some of the
basic interfaces necessary with levels of government. Examples range from filing Income Tax to
applying for SAFER grants (rental subsidies). In addition, there are no service portals (Service
BC or Service Canada) in the communities, necessitating either online connection or arranging
transportation.
The Senior’s Focus Group validated the above conditions and added concerns related to:
• House Poor Seniors
o This refers to seniors who may be homeowners but with very low income. As
prices increase (taxes, repairs, utilities, etc.) poverty increases.
o Difficult to find small home repair services that are affordable.
• Better at Home
o Service level is not meeting demand.
9o Better coordination between “Better at Home” staff and home care services.
“Better at Home” staff are seeing conditions that may require additional health
care supports but there is no formal mechanism of collaboration to ensure
vulnerable seniors get support.
• Home Care
o Service level is not meeting demand.
o Access to assessments for home or long-term care appears to take too long.
o The clear priority expressed through the Senior’s Focus Group was that the
majority of seniors want to stay in their homes for as long as possible. They
were asking for enhanced “in-home” supports to include
▪ Repairs and Maintenance
▪ Meal preparation
• Fitness
o Seniors supported a greater access to fitness programs, especially in the Harrison
Hot Springs area.
Youth Services
Agassiz is served by youth programming and the Valley Youth Centre operating in Agassiz. The
School District reports that the relationship between the AHCSS and SD #78 is excellent and
often refers youth to the counselling supports provided by the agency. SD #78 encouraged
increases in all areas of programming, especially in the area of drug and alcohol counselling.
The School District also commented on the quality and importance of the Agency’s parenting
support programs and encouraged a continued focus on early intervention.
A challenge that has been expressed, by internal and external sources, is the inability to recruit
and retain qualified and experienced counsellors, especially for the more demanding positions
like drug and alcohol counselling.
External interviews from more than one organization noted that effective intervention, for both
drug and alcohol and suicide counselling, require building rapport and the current turnover in
staff does not appear to assist in building strong relationships between the youth and the
counselling staff. Current wage rates and some difficulty in attracting professionals to a small
community are a challenge.
10Although recreation services are beyond the mandate of AHCSS, a number of external
stakeholders felt there was not enough for young people to do in Agassiz, notwithstanding the
activities with the Valley Youth Centre. Many felt the Valley Youth Centre was seen as being
just for “youth at risk” or “troubled teens” and was not a possible solution.
AHCSS will be coordinating a Youth Focus Group in the near future. Due to the pandemic, it
was felt that this should take place after youth had a chance to be back at school for a period of
time to allow for a broader representation. The results of the Focus Group will be an
addendum to this report.
The Municipal Focus Group validated the importance of including youth in the process and
provided support for exploring partnerships with AHCSS to provide enhanced youth
programming in Agassiz.
Public Safety
While Agassiz could be described as a fairly typical small town, according to the RCMP, its
proximity to a large urban community (Chilliwack) and the location of two federal corrections
facilities, Kent and Mountain Institution, add additional challenges to community social services
demands, including policing. Policing for the institutions falls under the mandate of the local
detachment. In the past, the Federal government provided additional resources for this. Now
that the District of Kent is above the threshold of 5000 population, the local government bears
the cost of policing the institutions.
Typical for a resort community, Harrison Hot Springs sees spikes in police services in the
summer when the population swells with tourists and is relatively peaceful for the rest of the
year. Some regional police resources are directed to Harrison Hot Springs during peak season.
The RCMP note that they are seeing a regional increase in the number of interactions with
people struggling with their mental health and note that in Agassiz / Harrison, this is one of
their biggest concerns moving forward. The mental health issues are often compounded by
addictions. A concern for police responding to mental health incidents is the amount of time
this will remove an officer from active duty. Transportation to the hospital in Chilliwack and
wait times for emergency service average 2 – 3 hours and can take up to 6 hours during busy
periods.
As well, RCMP note a 10% annual increase in the calls for “family violence” across the region,
and the same in Agassiz / Harrison. Anecdotally, 50% of the calls are on reserve and 50% are in
the community. There has been no spike as a result of “COVID-19”, just a steady increase.
11The Agassiz / Harrison area is served by RCMP Victim Services. Victims of crime are provided
supports, however, if people are the victim of family violence and require emergency housing
the only referral for services is to Chilliwack or Hope. There are no emergency housing services
or supports in the Agassiz / Harrison area.
According to RCMP statistics, property crime has decreased during the period of the pandemic,
with rates in the study area similar to rates in other areas.
As with all areas, the use of illegal drugs and overdoses are a concern and reality in the Agassiz /
Harrison area according to the RCMP and Fraser Health. The Agassiz Health Centre provides
clean needles in exchange for used, but there are no other “harm reduction” services in the
area.
Family Support
Under the leadership of AHCSS, families receive an outstanding level of support in the Agassiz
community. The AHCSS Family Services support over 500 families with family counselling,
parenting support, “Better Beginnings” programs and pre and post natal care programs. Of
interest, Statistics Canada reports (Census Profile, 2016 Census, Kent, District Municipality) a
total of 2190 “private households”. Given that most of the support is provided to residents of
Agassiz, this means that it is possible that 20% of the population is using some form of family
support service.
The School District commented on the quality and importance of the Agency’s parenting
support programs and encouraged a continued focus on programs that focus on parenting
support during the early years of development (0 to 6).
The Agency’s Thrift Store and Food Bank provide a significant and well used safety net for
families.
Like most services, however, these are located in Agassiz, and it would be difficult for families in
Harrison, who may also face transportation challenges, to access these services. The
demographics would suggest that while the population of Harrison has fewer families, by
population, there are no doubt some families that would benefit from access to the family
support programs offered in Agassiz but may not be able to manage the transportation. This is
especially true of the programs that support early child development. This was noted by
internal staff and people working for School District # 78.
The Family Focus Group validated the above conditions and added the following concerns:
12• Program Awareness
o Family Parenting Place program is not well known.
o Although incorrect, Family Parenting Place is seen as a place that is only for
people with low incomes and typical families would not “qualify” to attend.
• Day Care
o Agassiz is not well served by “day” and “after-school” care. It was pointed out
that the Family Parenting Place was adjacent to the local elementary school and
was not used during the after-school period. It would make an ideal after-school
program space.
• Harrison Hot Springs
o A Family Parenting Place would be welcome and successful in Harrison Hot
Springs.
The Municipal Focus Group validated:
• Family Services
o There is a rapidly growing number of young families in the Harrison Hot Springs
area and support for “early years” programming.
• Awareness
o There is a need for more awareness of the depth and breadth of services and
supports offered by AHCSS.
• Food Security
o Food security programs are well used. Although there is no formal “Meals On
Wheels” program, there are some affordable food and food delivery options for
people with transportation issues. It was indicated that AHCSS should monitor
this given the potential for future economic changes.
Employment Services – Work BC
The Work BC site in Agassiz is contracted, ultimately, through the BC Government. It is the
provincial government's access point for a broad range of employment services in British
Columbia. It was created, primarily, to help people in BC successfully navigate B.C.'s labour
market and to provide access to a range of provincial programs for potential employees and
employers.
13The Agassiz Work BC site is a well-funded program that is asked to meet specific targets in all
areas of service – employment and job training.
It was not felt that a focus group would add information in this area.
Other Services
Thrift Store
The Agency manages and operates a Thrift Store which takes donations from the general
community and provides low-cost clothing and goods to a large number of people within the
community. It has been closed during the pandemic, however people in the community
indicate it is a valued service to all segments of the community, especially those living with
moderate and low incomes.
Food Bank
Of all the services provided, people in the interviews mentioned the Food Bank the most often.
It provides food to a wide range of the community and the need keeps growing. At special
times of the year, and during the pandemic, it has delivered food hampers as well. It is a key
and critical part of the social safety net in the area served by the Agency.
Olive Branch
Olive Branch is a community-based program providing nutritious meals free of charge for those
needing a dinner or some company. Meals are served in the gym of the Agassiz Christian
School every Tuesday at 5pm. There are 8 teams of cooks & servers rotating through an 8-week
schedule providing these meals. The food is donated by businesses such as Agassiz Produce,
Sardis Bakery, Prospera Credit Union, Lions Club, local farmers, and several individuals.
Early Childhood Development Services
The contract for Speech and Language services for children is held by the Fraser Valley Child
Development Centre in Chilliwack and the Seabird Island First Nations holds the regional
contract for all Infant Development services.
First Nations
First Nations in the Fraser Valley have been involved in the repatriation of health and social
services since the early 2000’s. Larger First Nation communities and major tribal organizations
like Sto:lo Nation and the Sto:lo Tribal Council have been able to successfully negotiate
partnerships with Federal and Provincial governments to create effective and culturally
14appropriate services. Major health organizations that provide services in the assessment region
include:
• Seabird Island Health Services, serving:
o Seabird Island community
o Cheam community
o Scowlitz community
• Sts’ailes Health Services, serving
o Sts’ailes First Nation
Services include all those previously delivered by Health Canada and include providing
resources, health and wellness planning, child and family health, mental health, substance use,
traditional healing, nursing services, environmental health and pandemic response.
As well, the Ministry of Children and Family Development has a variety of initiatives underway
to delegate the administration of all or parts of the Child, Family and Community Service Act to
Aboriginal Agencies. This was done in response to the growing number of aboriginal children in
care and developed agreements with the Province to return historic responsibilities for child
protection and family supports to Indigenous communities. The assessment region has services
provided through the Fraser Valley Aboriginal Children and Family Services Society (formerly
Xyolhemeylh Child and Family Services), which provides supports and services to all the First
Nations communities in the region.
Sts’ailes provides social and health services through their Snowoyelh Programs. The program is
divided into 3 sections:
• Te Emi:melh - Child and Family Services
• Te Lalem – Specialized Resource Home
• Telmexw Awtexw – Alcohol & Drug Treatment Program
As well, Sts’ailes provides education services from pre-school, K – 12 to post secondary.
The services are guided by the “Seven Laws of Life: Health, Happiness, Generations,
Generousity, Humility, Understanding and Forgiveness”. All programs are culturally based.
Seabird Island provides a wide range of health and social services to band members. Some
services may be offered to other bands through agreements and some services may be open to
the public. Services include:
15• Health and Wellness
o A:yelexw Centre (Recovery Centre)
o Mental Health and Addictions Support
o Better at Home
o Family Counselling
o Medical and Dental Clinic
o Home and Community Care
o Legal Clinic
o Transportation
o Midwifery
o Nutrition
o Pre and post-natal
• Early Childhood
o On-reserve Head Start
o Infant Development (Community and Reserve Services)
o Speech and Language Services
o Daycare and Child Literacy
o Maternal Child Health
o Pre-school
o Summer Programs
o Young Parents Program
• Employment Support Services
o Employment Centre
o Driver’s Education
o Income Tax Clinics
• Housing
• Education
o K – 12
o Seabird College
First Nations are well served in their own communities with a wide range of health, social and
educational services.
Notwithstanding, AHCSS programs report a large percentage of participation from First Nations
communities.
16Table 3: First Nations Participation in AHCSS Programs
PROGRAM %
Family Therapy 30.7
Work BC (in sustained employment) 19%
Work BC (active in programs) 25%
Family Parenting Place 9.26%
Focus Groups
In August and September 2020, focus groups were convened to validate certain key
recommendations from the Interim Report. In-person meetings were held with seniors, family
groups and municipal representatives. (A youth forum is planned for later). Specific feedback
from these groups is referenced in the “Existing Conditions” section (page 9) and throughout
the “Recommendations” in this final report.
As well, the recommendations in the interim report were reviewed by the Board of Agassiz
Harrison Community Services Society for input and comment. Their input is also reflected in
this final report.
Finally, prior to the final report being submitted, recommendations that involved funding
partners were reviewed with the Ministry for Children and Families to allow for funder input
and comment
17Recommendations
The recommendations are divided into several sections. First, are needs grouped by the
population that would benefit from the amelioration of the specific need. e.g. seniors, youth,
etc. Each statement of need is followed by a recommendation. The recommendations have
been formed by the feedback from the interviews and in most cases, validated through the
focus group process.
The rationale for the recommendations follow to provide context for the need statement
and the recommendation. These would be considered immediate needs.
The second section, titled “Needs – Other” are needs identified that go beyond the current
services provided by the Agency or reflect cross-agency needs. The needs in this section were
identified by a number of stakeholders so they fit in the category of immediate needs.
The section headed by “Needs – Internal Agency Based” are issues that have arisen as a result
of feedback from stakeholders and will require the Agency to consider as they move forward.
Lastly, the assessment outlines issues that arose in the interviews and research that may
require action by the agency in the future. The Agency may choose to elevate these into more
of an immediate concern, but more study should be undertaken to make this determination.
18Needs - Seniors Services
The large and growing population of seniors living in the Agassiz Harrison area creates
opportunity for AHCSS. Although all of the current senior’s services offered by AHCSS are
appreciated, and could be expanded, gaps exist.
THERE IS A NEED TO MORE FULLY UNDERSTAND THE CURRENT AND FUTURE HOUSING NEEDS
OF SENIORS (and others) IN THE AGASSIZ / HARRISON AREA.
RECOMMENDATION 1
AHCSS SHOULD PARTNER WITH THE DISTRICT OF KENT TO CONDUCT A HOUSING STUDY TO
DETERMINE THE SHORT AND MEDIUM-TERM NEEDS FOR AFFORDABLE / SUBSIDIZED /
ASSISTED LIVING HOUSING IN THE KENT/AGASSIZ AREA.
Rationale
Housing security was mentioned a number of times by a number of sectors in the review.
There appeared to be enough anecdotal evidence of “too many” seniors living at or near the
poverty level to warrant further investigation. While the cost of housing remains relatively low
in comparison to the Lower Mainland of BC, more and more people are being pushed to the
edge of affordability. There is very little rental housing in the area, and little in the way of
subsidized housing for seniors (or other vulnerable groups). Assisted Living facilities in the
assessment area are at capacity and carry waiting lists. The Village of Harrison Hot Springs
recently completed a housing study which could be amalgamated with this study to provide an
excellent foundation for planning future housing.
As well, partnering with the District will serve the agency well in the future should BC Housing
funds become available for any housing projects. Leadership within AHCSS could be reaching
out to provincial housing agencies to establish relationships and examine whether it wishes to
be a housing provider or simply an advocate.
The Municipal Focus Group verified that the process was already underway and that AHCSS
would be providing input and advice to the process.
THERE IS A NEED FOR A NUMBER OF SERVICES TO BE EXPANDED TO INCLUDE A FOCUS ON
SENIOR’S NEEDS, AS AN EXAMPLE - EDUCATION AND COUNSELLING.
THERE IS A NEED FOR SENIORS TO HAVE EASIER ACCESS TO INFORMATION AND SUPPORT TO
NAVIGATE GOVERNMENT SUPPORT SYSTEMS.
19RECOMMENDATION 2
AHCSS SHOULD DEVELOP A “SENIORS RESOURCE CENTRE”. THE CENTRE COULD ACT AS A
CONDUIT TO EXISTING SERVICES – BOTH GOVERNMENT AND LOCAL, AND HOUSE THE
EXISTING AHCSS SENIORS PROGRAMS. AHCSS COULD EXPLORE OPTIONS WITH SERVICE BC
AND SERVICE CANADA TO ACT AS A PORTAL FOR THEIR SERVICES. THE CENTRE COULD ASSIST
WITH ACCESS TO OTHER AGENCY OR COMMUNITY PROGRAMS. THE MUNICIPAL FOCUS
GROUP ALSO SUGGESTED A “POP UP” STYLE SERVICE IN HARRISON AS NEEDS OR ISSUES ARE
REQUIRED.
Rationale
On many occasions it was mentioned, by internal and external sources, that there are more and
more seniors needing some kind of advocacy to help with accessing community and/or
government supports, filing reports such as income tax or just learning about services that may
make their lives easier. AHCSS offers some services and could provide access to a wide range of
other services by exploring partnership opportunities with Service BC and Service Canada. Even
providing computer and internet access with support would be very helpful. “New Horizons”
grant funding has been sought in the past and this should continue to be pursued. As well, this
type of project would have broad appeal in the community so there is a tremendous
opportunity for partnerships with local businesses through sponsorships and general
fundraising. This could be accomplished by expanding some current AHCSS programs to include
a specialty area like seniors counselling or partnering with the University of the Fraser Valley to
expand its highly successful “Elder College” program. (see Note 3. below) “New Horizons”
funding has been secured to support this initiative.
Note 3. “Elder College” is a program sponsored by the University of the Fraser Valley and run
from the Chilliwack Campus. It provides Continuing Education opportunities for learners over
50. The “college” is run through a volunteer organization and recruits volunteer instructors for a
wide range of topics. Some courses include World Religion, Photography, Painting, Computers,
etc. It not only provides opportunities for learning, but also opportunities to volunteer or teach.
www.chilliwackeldercollege.ca
20THERE IS A NEED FOR MORE TRANSPORTATION OPTIONS FOR SENIORS TO ACCESS OUT-OF-
COMMUNITY MEDICAL SERVICES.
RECOMMENDATION 3
AHCSS SHOULD EXPAND TRANSPORTION OPTIONS FOR SENIORS EITHER THROUGH
EXPANDING EXISTING PROGRAMS SUCH AS “DRIVE FOR YOU” AND THE AGENCY OWNED VAN
OR BY LOBBYING THE PROVINCE AND REGIONAL DISTRICT FOR ENHANCED PARA-TRANSIT
SERVICES BETWEEN THE STUDY AREA AND CHILLIWACK (nearest hospital).
Rationale
There was unanimity among internal and external sources that the transportation needs of
seniors are expanding faster than the Agency’s ability to provide. The current “Drive For You”
service is, according to staff, almost exclusively used by seniors. The Municipal Focus Group
concurred and agreed to take this issue forward to the Fraser Valley Regional District Board.
THERE IS A NEED TO EXPAND IN-HOME SERVICES LIKE “BETTER AT HOME” AND A GROWING
NEED FOR OTHER IN-HOME SERVICES SUCH AS HOUSEKEEPING AND HOME REPAIR.
SENIORS EXPRESSED AN OVERWHELMING DESIRE TO STAY IN THEIR HOMES FOR AS LONG AS
POSSIBLE.
RECOMMENDATION 4
THE AGENCY SHOULD LOOK TO EXPAND ITS “BETTER AT HOME” SERVICES.
RECOMMENDATION 5
THE AGENCY SHOULD EXPAND HOUSEKEEPING AND INVESTIGATE OTHER IN-HOME SERVICES
TO MEET THE GROWING NEED.
Rationale
Internal stakeholders suggested the demand for in-home services like “Better at Home” and
Housekeeping services are growing and currently limited to the resources allocated at this
point. The “Better at Home” Program is currently ‘sub-contracted’ through Chilliwack
Community Services. Discussion should happen with Fraser Health about how to have the
resources increased. Some data should be collected to support this request. With training, in-
21home support workers providing housekeeping services could also be doing “wellness checks”
and make suggestions for referrals for other programs.
Needs – Youth Services
THERE IS A NEED FOR STABLE AND CONSISTENT YOUTH COUNSELLING SERVICES IN AGASSIZ.
RECOMMENDATION 6
AHCSS SHOULD LOOK TO IMPROVE RECRUITMENT FOR THEIR YOUTH COUNSELLING
SERVICES.
Rationale
In discussions with both School District #78 and Fraser Health, both expressed concern about
the sustainability of the service under the current reality. It was felt that the quality of the
counselling services is being impacted by the turnover in the positions and that addictions and
suicide counselling for youth are, perhaps, the most important and challenging services
provided by the AHCSS. Obviously, recruitment is a challenge given the current funding levels,
however, Fraser Health seemed to be willing to help find solutions.
RCMP expressed that drug use among teens was a growing concern and felt better and
expanded counselling would be critical now, and in the future.
In discussions with MCFD, it was indicated that neighbouring communities like Hope have
significantly higher resources for addictions counselling than Agassiz / Harrison and that they
would support efforts to see funding increased in this area from the Fraser Health Authority.
THERE IS A NEED TO ESTABLISH A “MIDDLE YEARS AGENDA” FOR THE COMMUNITY
RECOMMENDATION 7
AHCSS SHOULD WORK WITH MCFD TO DEVELOP A SERVICE AGENDA FOR THE MIDDLE YEARS
TO HELP CHILDREN WITH THE TRANSITION TO HIGH SCHOOL.
Rationale
This is a complex and challenging recommendation. External stakeholders have expressed that
the Agassiz Elementary / Secondary School is a challenging environment for many students. It
was expressed that it has had challenges with bullying and drugs and that there are a number
of families that have chosen to move from the community rather than have their children
attend the school. While this information may be hyperbolic, it came from a very professional
22source. There are a number of options, however the “Early Years” model could apply. It likely
starts with expanding the resources for the youth workers and ensuring kids have help
transitioning from elementary to secondary school. This needs to be explored with MCFD.
THERE IS A NEED FOR MORE RECREATION OPPORTUNITIES FOR YOUTH AND MORE
OPPORTUNITIES FOR YOUTH WHO MAY BE FACING CHALLENGES TO INTEGRATE WITH THEIR
PEERS.
RECOMMENDATION 8
AHCSS SHOULD LOOK TO BROADEN THE PROGRAMMING AT THE YOUTH CENTRE AND LOOK
FOR OPPORTUNITIES TO ENCOURAGE THE DISTRICT OF KENT TO EXPAND YOUTH SERVICES.
RECOMMENDATION 9
AHCSS SHOULD SUPPORT ANY DISTRICT OF KENT INITIATIVE TO SECURE GRANT FUNDING
FOR RECREATION FACILITIES AND LOOK FOR OPPORTUNITIES TO PARTNER IN
PROGRAMMING.
Rationale
It was expressed by School District #78 that the Valley Youth Centre was seen as only a place for
“troubled teens”, not as a resource for all teens. As well, many people and organizations
expressed the thought that there wasn’t enough for young people to do in the area and this led
to people leaving the community right after school. This may be reflected in the growing,
relative age of the population, however, the statistics show that in 2016, Agassiz’s percentage
of population in 20 – 24 year age group was only slightly lower than the Provincial Average –
5.1% District of Kent v. 5.5% BC. (Source: Statistics Canada, 2016 Census Profile - Kent, District
Municipality)
The District indicated that new recreation facilities were a priority, however, this would require
grants and assistance from other levels of government. Letters of support and personal
connections to government decision makers (MLA’s and MP’s) can make a difference when
they come from a well respected agency like AHCSS.
This recommendation follows along with Recommendation 7 and should encourage AHCSS to
begin working towards a “Middle Years” agenda.
The Municipal Focus Group agreed to investigate opportunities to partner with AHCSS to
develop and implement more youth programming.
23To support this initiative and to validate other issues, the AHCSS will be convening a Youth
Focus Group in the near future.
As articulated by a Board Member “Youth Programs – they’re our future…”
Needs - Children and Family
THERE IS A NEED FOR EXPANDED “FAMILY PLACE” SERVICES AND BETTER PROMOTION AND
IMPROVED ACCESS TO ALL FAMILY PLACE SERVICES.
RECOMMENDATION 10
AHCSS SHOULD LOOK TO EXPAND FAMILY PARENTING PLACE SERVICES IN AGASSIZ AND
LOOK TO ESTABLISHING SERVICES IN THE HARRISON AREA IN THE NEAR FUTURE. AS WELL,
AHCSS WILL NEED TO DEVELOP STRATEGIES TO ENSURE TRANSPORTATION IS NOT A BARRIER
TO ACCESSING SERVICES. SERVICES AND THEIR INCLUSIVITY, NEED TO BE PROMOTED MORE
WIDELY.
Rationale
SD #78, MCFD and internal stakeholders all supported the notion of expansion of, what they
saw as, very successful “Family Parenting Place” programming. More services, better
promotion and providing transportation would create more demand. Additionally, the services
are not well understood and many in the community see the service as only accessible to
families that may face financial barriers.
THERE IS A NEED TO EXPAND THE CAPACITY OF THE FAMILY THERAPY SERVICES.
RECOMMENDATION 11
AHCSS SHOULD WORK WITH MCFD TO EXPAND THE RESOURCES AVAILABLE FOR FAMILY
THERAPY.
Rationale
Internal and external sources identified that the demand for family therapy services is beyond
the capacity of the current resources to provide services in a timely manner. Access to the
service from people in the Harrison area is seen as adequate, currently, but projected new
growth of single family housing in Harrison will, no doubt, provide more demand. Expanded
services, and more promotion of all AHCSS services will ensure people who need services have
access.
24The Municipal Focus Group advised that the Agency’s Counselling Services are not well known,
especially in the Harrison area and made the additional recommendation that the services be
promoted more effectively.
THERE IS A NEED TO LOCALIZE THE CHILD CARE RESOURCE AND REFERRAL CONTRACT WITH
MCFD TO THE AGASSIZ AREA.
RECOMMENDATION 12
AHCSS SHOULD WORK WITH MCFD TO LOCALIZE THE CHILD CARE RESOURCE AND REFERRAL
CONTRACT
Rationale
MCFD indicated that they would like, in the future, to see the administration of the services
provided to Agassiz and Harrison in this contract, administered in the community. The services
are currently administered from Mission.
THERE IS A NEED FOR BETTER COORDINATION OF “EARLY YEARS” SERVICES TO BETTER ALIGN
WITH THE “EARLY YEARS SERVICE FRAMEWORK” ESTABLISHED BY THE BC GOVERNMENT
RECOMMENDATION 13
AHCSS SHOULD WORK WITH MCFD AND OTHERS TO BRING THE COMMUNITY BACK
TOGETHER TO FORM AN EARLY YEARS COMMITTEE TO ENSURE ALL PROVIDERS OF SERVICES
ALIGN WITH THE EARLY YEARS SERVICE FRAMEWORK.
Rationale
In the past, there was an Early Years Coordinator, funded through MCFD, whose work was
directed through an Early Years Committee. Changes in policy, towards direct services, seem to
have brought about the demise of the committee. There is still a need to ensure all agencies
work together in a coordinated and consistent way, aligning with the vision and philosophy of
the BC “Early Years” service framework.
THERE IS A NEED FOR EXPANDED DAY AND AFTER-SCHOOL SERVICES FOR CHILDREN IN THE
AGASSIZ AREA
RECOMMENDATION 14
AHCSS SHOULD EXAMINE THE FEASIBILITY OF CREATING A DAY CARE AND AFTER-SCHOOL
PROGRAM IN THE AGASSIZ AREA INCLUDING CONNECTING WITH THE MINISTRY OF STATE
FOR CHILD CARE TO EXPLORE OPTIONS.
25Rationale
As mentioned in the “Opportunities” section, a large, private day care in the Harrison
community is used by a significant number of families from the Agassiz area. This would
indicate that a service closer to home might be appropriate. The Family Focus Group
suggested that the Family Parenting Place, which is only used for programming in the morning,
would make an excellent after school program as it is adjacent to the existing elementary
school. As this space is used for the Family Parenting Program in the morning, other space
would have to be secured for a Day Care.
Follow up with MCFD indicated that they are quite supportive of this initiative.
Needs – Other
THERE IS A NEED FOR TRANSITION SUPPORT FOR WOMEN WHO ARE VICTIMS OF SPOUSAL
VIOLENCE
RECOMMENDATION 15
AHCSS INVESTIGATE A REQUEST FOR PROPOSALS CURRENTLY AVAILABLE THROUGH THE BC
END VIOLENCE ASSOCIATION.
RECOMMENDATION 16
AS AN INTERIM STEP, AHCSS SHOULD REACH OUT TO H.A.T.S. IN HOPE AND ANN DAVIS
TRANSITION SERVICES IN CHILLIWACK TO DEVELOP A “SAFE PLACE” IN THE COMMUNITY FOR
FAMILY VIOLENCE EMERGENCIES.
The BC End Violence Association of BC has announced a $10 million grant program for
emergency services. (Information is available at https://endingviolence.org/new-grant-
program-emergency-sexual-assault-response/)
Currently, RCMP must refer victims of family violence to agencies in either Chilliwack or Hope
to provide a safe place. While there is likely not enough need for a full-time transition house in
the area, a local “safe space” could be developed, at first, in partnership with the existing
agencies which could provide short term, emergency placement. Grant funding could provide a
longer term solution.
MCFD follow up supported this recommendation.
26THERE IS A NEED TO RAISE THE AWARENESS OF THE RANGE OF PROGRAMS OFFERED BY AHCSS,
ESPECIALLY IN HARRISON HOT SPRINGS
RECOMMENDATION 17
THE AGENCY SHOULD LOOK AT WAYS TO ENSURE PEOPLE AND AGENCIES THROUGHOUT THE
SERVICE AREA ARE AWARE OF ALL THE SERVICES PROVIDED THROUGH AHCSS.
Rationale
The external interviews showed that people were familiar with the services they may fund or be
associated with but there was not broad knowledge of all the programs and services offered by
AHCSS. This was even articulated by a new Board member as follows, “Before getting involved
with community services, I was unaware of the breadth of services they offered, even after
working in a variety of roles in the community.”
Many external stakeholders believe that there is a large demand for the services offered by
AHCSS but that many people in the community who might benefit are unaware.
THERE IS A NEED TO BEGIN TO DEVELOP A STRATEGY FOR PROVIDING HOMELESSNESS
SUPPORTS IN AGASSIZ / HARRISON
RECOMMENDATION 18
AHCSS SHOULD BEGIN DISCUSSIONS WITH BC HOUSING AND THE DISTRICT OF KENT AND
HARRISON HOT SPRINGS TO EXPLORE OPTIONS FOR EMERGENCY SHELTER BEDS IN AGASSIZ.
Rationale
The most recent study (Fraser Valley Regional District – Homeless Count and Survey 2020)
indicates that there are homeless people in the area, however the number is very low (9).
Homelessness is often a symptom of other systems that have broken down for individuals.
Many people who experience homelessness have their lives complicated by struggles with
mental illness and addictions. The best approach is to, first, ensure that strong programs exist
to prevent these challenges from creating more homelessness. However, as noted in the most
recent report, “Agassiz-Harrison remains the only community with zero available beds in the
FVRD”. It is not too early to begin to explore options for emergency shelter facilities and
housing with agencies like BC Housing
27The previously referenced “Housing Study” in partnership with the District of Kent (Needs –
Seniors Services – Recommendation 1) could incorporate the need for homeless shelter beds
and emergency supports for victims of domestic violence (See Needs – Other -
Recommendations 15 & 16).
When this item was discussed with the Municipal Focus Group there did not seem to be
consensus on the approach that could be used. This is an issue that will require leadership from
AHCSS.
Requiring Further Study
EMERGENCY MENTAL HEALTH SUPPORTS
The RCMP have suggested that their interactions with people in crisis as a result of a mental
illness is increasing. They suggested that this was their top “social” concern for the community.
There are no local emergency supports.
PEOPLE WITH A MENTAL ILLNESS
There are no activity or psycho-social programs for people with a mental illness in the Agassiz
area. The Assessment was unable to determine any need in this area, however, with the
comments from the RCMP, it would be worth monitoring and further exploration.
RESTORATIVE JUSTICE
A number of internal and external interviews revealed that there was a Restorative Justice
program in the community, however, there were no referrals. The Agency should examine this
further with the RCMP to determine whether a program needs to be resurrected.
Summary
There are a number of observations and themes that should emerge for the reader. First, the
Agassiz Harrison Community Services Society is clearly maximizing the resources it has been
given. The depth and breadth of programming offered to the community is quite remarkable,
given the size of the organization. While this is admirable, care must be taken if the Agency
contemplates expansion as existing services are operating at capacity or may even be
compromised by a lack of resources. An unstated “need” is to ensure existing programs are
adequately resourced and meeting the existing needs.
28Second, partnerships and expanding relationships will be the key to the success of any social
service agency in the future. The AHCSS can be commended for its existing relationships with
its funders, the District of Kent and other regional providers. There will be a need for more
relationships and partnerships as suggested in this document, including Service BC, Service
Canada, First Nations Social Service and Health Services and BC Housing. Additionally,
partnerships with the community’s businesses will likely play an important role in resource
development for program areas in the future.
The Agency is well positioned with solid leadership and an equally solid reputation.
Resources
PUBLICATIONS
• Statistics Canada, 2016 Census Profile - Kent, District Municipality
• Statistics Canada, 2016 Census Profile – Harrison Hot Springs, Village
• Statistics Canada, 2016 Census Profile – Seabird Island Reserve
• Statistics Canada, 2016 Census Profile – Chehalis 5 Reserve (Sts’ailes)
• Statistics Canada, 2016 Census Profile – Cheam 1 Reserve
• District of Kent Official Community Plan 2014
• Harrison Hot Springs Housing Needs and Supply Report 2019
• Harrison Hot Springs Official Community Plan 2007 (Currently under revision)
• 2019 BC Provincial Health Authority Community Health Profiles – Harrison Hot Springs
• 2019 BC Provincial Health Authority Community Health Profiles – District of Kent
• RCMP Crime Analysis data for the Agassiz Detachment
• Agassiz Harrison Community Services Society Annual Reports 2015 – 2019
• General Services Collective Agreement between the Community Social Services
Employer’s Association (CSSEA) and the Community Social Services Bargaining
Association of Unions (CSSBA) 2019 – 2022
• Fraser Valley Regional District – Homeless Count and Survey 2020
ONLINE RESOURCES
• www.mentalhealthcommission.ca/English/what-we-do/children-and-youth
• www.ymhc.ngo
• www.fnha.ca
29• www2.gov.bc.ca/gov/content/family-social-supports/data-monitoring-quality-
assurance/reporting-monitoring/accountability/delegated-aboriginal-agencies
• www.chilliwackeldercollege.ca
• www.seabirdisland.ca
• www.stsailes.com
• www.kentbc.ca
• www.harrisonhotsprings.ca
• www.endingviolence.org
30ADDENDUM
YOUTH FOCUS GROUP
INTRODUCTION
As a part of the Need Assessment process, a series of focus groups was convened to validate
the recommendations in the report. Due to the timing of the report and the impact of the
global COVID 19 pandemic, the “Youth Focus Group” was delayed until it was safe and practical
to convene.
The focus group was held on October 26, 2020 with 10 youth attending. The group included 9
female and 1 male student from the Agassiz Elementary/Secondary School. The students were
Grades 10, 11 and 12. The group included 2 students from racial minorities at the school.
PROCESS
The consultant and Executive Director conducted an 80- minute group discussion covering the
topics suggested by the recommendations in the Needs Assessment. The group was attentive
and responsive. All students provided input into the discussion.
Through the discussion, the group was asked to identify social issues or concerns that they have
as young people living in Agassiz or Harrison. Students identified concerns including mental
health, drug use, bullying and a general lack of organized activities as the main issues they
would like to cover. As potential solutions were identified, they were noted and they form
recommendations in this report.
Students were also asked how safe they felt in reaching out for help, if they knew where they
could go for help and if they had recommendations on how services could work better for
them.
Connections to recommendations in the Needs Assessment or additional recommendations are
included throughout the report.
31FOCUS GROUP DISCUSSION AND RECOMMENDATIONS
COUNSELLING SERVICES
It was very clear from the focus group input that counselling is a vital and important service to
offer youth, especially in the areas of addictions and general mental health. However, youth
pointed out that there are other factors that must be considered when developing counselling
services for young people.
When asked if anyone in the group knew of another youth who was struggling with their
mental health and could benefit from help, every participant put up their hand. When asked if
drugs and drug addiction were an issue, all students agreed that it was a growing problem.
The group was also unanimous in saying that the biggest barrier to seeking help was ensuring
they could trust the person providing the support and that trust could likely only be achieved
through an existing personal relationship.
The second issue identified by the group was their personal privacy. Most identified that their
biggest fear in seeking help was being “outed”. This would either result in their parents being
involved and upset, or being stigmatized by their friends and peer group for seeking help.
Participants also identified that knowing where and how to access services was not clear. Some
in the group were marginally aware that in the past, there was a “youth worker” who was at
the school and was somehow connected with the Valley Youth Centre. They suggested that if
they really needed help, they might talk to a school counsellor, but only if they had a
relationship and could trust them.
THIS REINFORCES THE RECOMMENDATIONS RELATED TO THE NEED FOR CONSISTENT AND
STABLE YOUTH COUNSELLING SERVICES IN AGASSIZ. INCREASING AWARENESS OF THE
SERVICES SHOULD BE ALSO INCLUDED IN THE RECOMMENDATION. (RECOMMENDATION 6 IN
THE NEEDS ASSESSMENT)
Rationale and Discussion
This session highlighted the importance of having stability in the position of “Youth Counsellor”
and the importance of ensuring some kind of connection within the school. It is likely not
enough that school-based counsellors are aware, the individual must be known to the students.
Additionally, safety and privacy protocols must be well known by the people who access
services. Youth must have a clear understanding of whether parents or caregivers will be
involved.
32YOUTH CENTRE
The existence of the Valley Youth Centre was well known to the group however, most felt that
the program was not for everyone, but only for those who needed some kind of help. It was
also articulated that there was a stigma attached to people who used the Valley Youth Centre.
Conversely, most supported the idea that an activity centre for youth was a good idea however,
the existing Valley Youth Centre is not seen in that way. It is viewed as a “program” and
attending would be interpreted by their peers as an admission of needing “help” of some kind.
The Centre, in its existing configuration, is providing a valuable service to a number of youth
and its mandate could be more clearly defined. While AHCSS may see the Centre as an
inclusive option for all youth, it was not seen by the group in that way. Rather it is seen as a
program for youth who may be struggling to find a place to belong or be accepted. As incorrect
as that may be, it would not be advisable to try to expand the Centre’s mandate at this time as
it is likely to stigmatized in the mind of most youth.
The Centre spawned lots of discussion by the group regarding their perception of a lack of
things for “kids” to do in Agassiz. While this is a typical lament for young people, many
expressed a sense that there actually used to be much more for young people in the past.
Organized sports and leisure activities like baseball, soccer, skating and dance were mentioned.
When asked what kind of activities they would like to see year-round swimming, bowling,
organized sports (baseball and hockey) and passive activities like movie theatres (especially
drive-in movies) were mentioned.
As well, the lack of real “school spirit” and a general negativity about the community
highlighted this discussion.
THIS DISCUSSION REINFORCES THE NEEDS ASSESSMENT’S RECOMMENDATIONS REGARDING
RECREATIONAL OPPORTUNITIES FOR YOUTH IN THE COMMUNITY AND A POSSIBLE ROLE FOR
AHCSS. (RECOMMENDATION 8 & 9 IN THE NEEDS ASSESSMENT)
Rationale and Discussion
If AHCSS were to expand into the organization and delivery of youth recreation services as a
way of reducing the number of young people who get involved in negative behaviours, it should
be done as something new and not associated with the existing Youth Centre.
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