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THE BUSINESS AND CAREER MAGAZINE
1 / 2017
New Year's Resolutions
… aim to keep or toss to trash?
JOBS
INSIDE
Automation – Why Sales Can’t Be Replaced By Machines
My City: Singapore
Career: The SELLBYTEL Group Application Coach – How to find the perfect job
EDITOR'S WORD
Are you feeling inspired to take on the new year?
We took a leap ourselves with our first edition of
the brand new magazine THE HUB!
We have put together a mix of very interesting topics from
exciting news about our upcoming projects to facts about the
outsourcing industry.
Maybe you are looking for a professional change for the
new year – look no further. With many international career
opportunities, you can look forward to an exciting change.
WA N T T H E S EC R E T TO We have also included topics that interest all of our readers
equally, like the use (or uselessness) of New Year's resolutions.
P E AC H Y LO O K I N G S K I N ?
If you are looking for smart little hacks to make life easier in
2017, we also got you covered. From fitness tips to stay healthy
at the office to life hacks by our own expert, we are here for
“We are not the HUB of the world you. But we are also inspired to hear what is important to you
but we want to be the HUB for our and invite you to drop us a line at thehub@sellbytel.com with
employees and clients.” your ideas. Let us know what career changes you are trying to
make or what inspires you about your industry or line of work.
HUMANS
UNDERSTANDING Are you ready to take on the new year?
BUSINESS Then join us!
Dr. Henning Krahn
Head of Human Resources, SELLBYTEL Group
We don't have that, but we do have your next career move!
Drop us a line and apply at career@sellbytel.com
#sellbytel_group
Find more vacancies at sellbytel.com 3
CONTENT
6 Short News 16 New Year's Resolutions
Do you really need to make those changes to your life
every year or are you happy just with the way
things are? We try to shed a bit of light
8 People vs. Machines on the topic. PAGE 21
S
The impact of automation and why sales can't be replaced by LI FE-HACKSKI
WITH HARALD SONTOW
machines. The importance and the future of sales and
customer service in an increasingly digitalized environment. YOUR GUIDE TO BETTER
22 City Profile: Singapore
COMMUNICATION
Our tips if you want to visit
"The Lion City".
24 Office Fitlife
11 Sales Secrets Stay fit at the office this year with smart little tips on how
Get the latest tips on successful sales from our experts. to sneak in some fitness.
12 Success Story Column Fleming 26 Meet The Management
Interview with Column Fleming and his exciting career with Five questions for Maria Labrusco,
SELLBYTEL in Barcelona, Spain. Program Director in Lisbon, Portugal.
27 Job Ads
14 Application Coach
Our professional advice on how to find and apply for the
perfect job.
36 Sneak Peek Into Our Next Edition
15 Job Ads
4 5
SHORT NEWS
SELLBYTEL MEETS UNIVERSITY
SELLBYTEL APAC recently began to partner
Information from all around the (SELLBYTEL) world with Nottingham University (Malaysia branch)
in delivering their Global Business Services
According to a research in 1
module. SELLBYTEL fosters and attracts talent
by sharing knowledge and experience with
London, 34 % of companies
World Expo will open in Astana, Kazakhstan university students!
stated more than half of their with the theme “Future Energy” in order to find
more sustainable access to energy.
workforce would be working
2 INFO
remotely by 2020.
Global Account Development
On Aug 21st the first total solar eclipse will take
place that is visible in the contiguous U.S. in OUTSOURCING COMPETENCIES The SELLBYTEL Group has long been known
four decades. OF THE SELLBYTEL GROUP for its permanent strive to strengthen existing
partnerships and uncover new potentials.
3 • Sales
• Service This is demonstrated once more with the
• Support creation of a new sales organization, our
Yes, it is true, the DeLorean will be sold again • Human Resources “Global Account Development” (GAD).
in a very limited edition of one car per month. • Training & Coaching
• Health Market Solutions Stefan Schmidt, Global Sales Director, will be
• Back Office in charge of supervising the new set-up and
Telecommuting jobs have been up 4
103%
making sure it runs smoothly.
since 2005
The Nintendo switch will hit the stores. You
can play it as a mobile device or slide it into a
docking station. SELLBYTEL Group's new HQ in Nuremberg (Fall 2017)
Integration of both company sites (Nuremberg and Fuerth) // Approx. 800 workspaces spread over six floors
5
It’s the year of International Sustainable
Tourism for Development (United Nations).
8,000
Employees
INTERESTING
63
Sites worldwide
FACTS 2017 Check out our
latest vacancies
6
PEOPLE VS. MACHINES
Automation – Why Sales Can’t Be Replaced By Machines
unrelated thinking patterns.
Automation in non-complex sales jobs has led to
numerous industries moving the human factor
the sales process. Ultimately sales is not about
selling, sales is about creating a solution that is yet
unknown to the prospect.
increasingly into the background. This mostly Plus, customers’ purchase decision-making
applies to industries like banking, pharmacies, process takes much longer today than a few
lawyers or store clerks, cashiers or accountants. years ago. That’s because of the greater selection
Transport and logistics (such as taxi and and transparency on the market. What’s the
delivery drivers) as well as office support (such consequence? The customer has way more
as receptionists and security guards) are also knowledge, which again means the sales or service
more and more substituted by computers. That is specialist has to deliver maximum transparency and
because ATM machines reduce the need for bank knowledge as for products and services.
tellers, virtual assistants can answer the phone 24 That’s something a computer is simply not capable of.
hours a day, and self-
service machines are
reducing the need for It is expected So what do customers
really want?
checkout clerks. What humans want
Yet overall technology that automation more than anything else
has been creating is human interaction,
more jobs than it
destroyed – especially
will create 13.6 especially with highly
personal, intimate
in sales. Accordingly
it is expected that million new jobs matters. No one wants
to discuss their child’s
automation will create problems in math
13.6 million new jobs in the next or chemistry with a
in the next decade. That machine. Nor do they
There is no doubt that robots have been
transforming human work. Even more so,
questions turn out to be particularly critical in the
traditionally people-dominated sales field.
is because of the way
automation works in
decade. want to discuss the
future plans for their
numerous media and academic experts practice. Automating neighborhood or city
expect that robots will steal many of our Now what exactly is the impact of a particular task – so that it can be done more with a computer.
jobs. automation on sales? quickly or cheaply – in fact drives the need for Humans are exceptionally good at leadership,
First of all, automation only makes sense human workers to concentrate on and optimize the social collaboration, goal setting, teaching,
This concern stems from an array of emerging when it comes to low risk, simple, transaction- other unautomated tasks around it. coaching, encouraging and selling. These innate,
technologies automating physical (robotics), oriented tasks that don’t require a lot of personal Hence the impact of automation on complex sales human skills could possibly be replaced by
intellectual (cognitive computing) and all kinds of interaction. Clearly the advantages of automation is more positive than anything, adding further automation, but that’s not desirable. Here is an
customer service tasks (everything from self-help are the facts that simple straight-forward value to tasks rather than exploiting them. example: a robot can teach math. It may even sense
kiosks to grocery store scanners). These kinds of production flows can be implemented faster, more the emotions of the children, but it’s not what
developments are certainly real and important flexible, with high precision and almost free of But what about the human factor? society wants. We’ll always want and value these
– and the question is whether some jobs might human errors. What automated services certainly don’t entail soft skills!
even disappear because of them. However, is the This is not so much the case with complex sales is the human aspect. Speaking to someone
future of jobs really as bleak as often assumed? solutions, such as financial, purchasing or medical personally clearly enhances proximity and creates What do salespeople need to bring?
Or will automation in fact accelerate the growth consulting. This requires a great deal of trust a rapport from the start. Connected to this is the Especially in B2B selling, the foundation for a
of many new jobs, and come up with some whereby the human factor is absolutely mandatory. important factor of relationship building that is successful relationship with the client is: building
entirely new categories? Might there be a true Plus, machines cannot substitute jobs which becoming more and more crucial in a competitive trust, delivering ideas, using knowledge to create
transformation, i.e. will humans increasingly find are strategic or creative. Why? Machines and sales environment, where knowledge, diligence, new solutions and convincing with out-of-the-box
themselves working side by side with robots? These computers just cannot connect abstract thinking or abstract thinking and creativity are key throughout thinking.
8 9
These are the key factors people can provide
compared to machines. But why is it so important
to build trust with your clients, customers and
But why are we not replaceable when it
comes to complex tasks?
Our employees have accumulated enormous
SALES SECRETS
Salespeople tell their secrets to success
prospects? product-related knowledge over the years and have
A high degree of trust is a vital part of building a become real ambassadors of our partners’ brands.
good long-term rapport. With the right rapport, By expressing their passion and expertise for the In our series “Sales Secrets”, SELLBYTEL Sales 2. The partner only sees the value if you invest
you are more likely to end up with customers for respective products, our people are excellent at experts tell you their ultimate Sales secrets. a lot of energy into his activation. Especially in
life and thereby grow your business continuously. building sustainable trust among customers and This time: Baldur Duerrwang, Chairman the beginning, the development of a trustworthy
After all, companies don’t buy from companies, themselves. They know how to create out-of-the- LIVINGBRANDS, Nuremberg partnership takes time. Only if the partner sees
people buy from people! box-solutions, think beyond the known and they “My recipe for a strong business partner that you are helpful, proactive and are going the
The best way to gain popularity and hence are able to articulate the value of the sale in a relationship: respect, proactivity, extra mile, you will get something back.
customer loyalty as a business – no matter what trustworthy manner. Or in other words, our people communication and honesty.”
you sell – is through word of mouth. If your are strategic sellers who bring their creativity to the 3. Careful communication is key when working
customers trust you and find you easy to talk to, sales process. “The collaboration with resellers, or specialized with the partner. Vigorous statements clearly
they are more likely to recommend you to others – trade partners, generates quick success and aren’t the way to go. The partner can choose to do
and thereby become your substitute sales team. Finally, what’s the bottom line? excellent results when considering the following business with numerous competitors. Therefore,
All in all, businesses should, by all means, take rules: mutual liking is equally important as a good
How does SELLBYTEL deal with this trend? advantage of automated processes when it comes product, prizing and programs.
SELLBYTEL has always generated great trust to simple tasks to enhance efficiency. In more 1. Everything you want from the partner needs to
by demonstrating its vast knowledge as well as complex cases, however, the sales process should be of use for him too. So in case of doubt, jointly 4. Honesty is key. Always assume that your partner
experience connected to clients’ products and be made as personal as possible and include a great discuss the benefit question to create mutual is intelligent and wants your business relationship
services. deal of trust, to ensure lasting customer loyalty. understanding. to be a mutually benefitial one. So always have
And by continuing to specialize even more in That is exactly what the SELLBYTEL Group does. your partner's best interests at heart and show
complex topics, we are able to keep up with the //aw some understanding for their position.” //aw
increasing trend of automation and contradict its
outcome, today and in the future.
10
“MY TIP: MAKE YOURSELF THE A rock ‘n’ roll and celebrity filled lifestyle in a
hotel owned by members of the famous band
never a dull day! I also like the diverse range of
intelligent and committed people I get to work
EXPERT WITHIN YOUR TEAM!” U2: that’s what our colleague Column Fleming,
Project Manager for our oldest client, a
with. This goes along with the many opportunities
to learn and grow from these interactions.
Interview with Column Fleming, Sellbytel Project Manager in Barcelona worldwide leading IT producer, experienced Moreover, I enjoy developing and executing new
before joining SELLBYTEL. The 40 year old strategies for the success of my team.
Irishman has a strong background in the Hotel
and Catering Industry, where he specialized in
Sales and Marketing for the Five Star market.
And after taking a year out to travel the
world with his Spanish husband, destiny sent
him to Barcelona. In this interview he tells us
all about his career with SELLBYTEL.
Column, what does your time with SELLBYTEL
look like so far?
Well, I joined SELLBYTEL in May 2012 as an
Account Manager for a technology project. In
April 2013 I switched to my current project What would be your advice to people aiming for
working in Quality for a specific project segment. a similar career?
Two months later, both the management and client
felt that I was the right one to lead the team, so I My tips would be: set goals on what you would
became Supervisor. I implemented various new like your path to be and be realistic. Always
sales and quality focused processes and managed communicate with your Supervisor and discuss
the successful growth of the project into several how your course can be realized. And put in the
new countries. In November 2014 I was promoted effort to make this happen!
to Project Manager for the same project segment.
And in May 2016 I became Project Manager for My tip would be, though: make yourself the expert
the whole project division. within the team and don’t be afraid to show the
value you bring to your project.
What exactly do you do in this role?
Last but not least, how do you like to spend your
I principally lead a team driving partner sales for free time?
our client across Western Europe. My team ensures
that we deliver on key performance indicators, I am an explorer at heart. As a result, my free time
meet the client’s quality expectations, push their is occupied by searching for the gems of Barcelona,
overall strategy and of course revenue. including restaurants, bars and sights. I also love
travelling - next on my list are Iceland and Japan.
And what do you most enjoy about your daily Whenever I can mix these activities with family
tasks? and friends it is even better!
Well, there are a number of elements: I love the Thanks a lot for the interesting chat and all the
ever changing environment we work in. There is best! //aw
12 13
The SELLBYTEL Group Application Coach Online and press job adverts
In order to get the best out of your efforts, you
Speculative applications
A speculative application can result in an invitation
How to find your perfect job! should always keep an eye on job posts online to a personal interview before a position has
Part #1 as well as in the daily press. Many online portals officially been published. Remember: first come,
also allow you to save your profile and receive an first served!
With job markets becoming increasingly Networking instant mail when new jobs are available. Company
competitive and companies’ application Networking is the keyword! Discuss your career own Facebook pages are a great way to get a feel To be continued. //aw
processes getting tougher, a winning plans regularly with family, relatives and friends. for the firm’s character and thus your mutual
application is more important than You should not underestimate the “matching points”.
ever. However, overwhelmed power of your personal network.
by the flood of online Also look out for job fairs.
portals, apps and books These allow you to talk
promising a flawless to employers directly
application, many and maybe get an
Marketing Development Representative (m/f)
applicants find instant invite to an
themselves lost interview. Your tasks
and confused by • Develop new business via telephone and mass communication
the abundance of
• Conduct a needs analysis and determine prospect’s pain points
information.
• Build and cultivate prospect relationships by conducting follow-up communications
SELLBYTEL’s • Interact with the regional sales team to develop and grow the sales pipeline
extensive hiring
experience
Our desired profile
and continuous
efforts put into the • BA / BS degree or equivalent practical experience
recruitment of talents, • Experience in sales development, business development, customer relationship management,
have generated a wealth of lead generation and client support preferred
valuable knowledge regarding • Excellent and versatile oral and written communication skills
application processes. Hence we
• Team player with a belief in the entire suite of Google for Work products
want to provide you with some first-hand tips Social networks
on the perfect application with our series “The Get in touch with HR people from • Ability to work for a U.S. employer without sponsorship
SELLBYTEL Application Coach”. We will have companies you’d like to work for on social
five topics including: how to search for positions, business networks like LinkedIn and ask them Our offer
how to write an application, how to prepare for questions about the company. After all, asking
• International and dynamic working environment in a world leading tech company
an interview and how to act during and after an doesn’t cost anything!
interview. The first one will be covered in this • High value of enthusiasm and initiative thinking
edition. Small and medium-sized enterprises • Intensive training
SMEs frequently provide promising career
Internal research opportunities. Specific lists (for instance from the
Branch: Internet
Rule number 1: if you are already employed with a Chamber of Industry and Commerce) can help
company and you want to develop further in your you find companies in your region. While large Location: Mountain View, California
career, why don’t you contact your HR department global companies sometimes offer static career Start date: immediately
or check the company website for internal opportunities, businesses like the SELLBYTEL
opportunities? Check out our very own career page Group enable rapid individual careers. Apply now: send your CV to career@sellbytel.com | Find more vacancies at sellbytel.com
on sellbytel.com for all open positions.
14
NEW YEAR'S RESOLUTIONS … We all have that closet full of diet journals we quiet time you need to organize yourself better and
AIM TO KEEP OR TOSS TO TRASH?
started in order to better track our eating habits, set up for a busy day ahead.
the jeans that we bought two sizes smaller in When most personal New Year's resolutions fail,
a Christmas induced sugar high, motivated by does that mean this is true for the business life as
lots and lots of wishful thinking. Remember well? While it is acceptable and even expected for
that year you promised yourself to become the many to fail at their vows to be a thinner and better
The fact is, we have been making them for Maybe reflecting on the past year is just as useful new editor-in-chief at your company and yes self, can you really afford such low expectations
over 4000 years. More or less successful. as making new plans and commitments for an all your friends probably remember the pictures in business? But also, is it possible to differentiate
While the tradition can be traced back to upcoming year? With almost half of all people you enthusiastically posted on your social media between the two? The problem, or blessing, with
the ancient Babylonians, their year did not making New Year’s resolutions, but only a small channels, announcing your soon to be published change is that it happens in the brain and it’s a
start on January 1st but somewhere around percentage sticking with those, it seems to be a magazine. slow process. It involves learning a good habit (or
March when the crops were planted. During daunting task to begin with. Why would you start a Maybe it’s the exhaustion and full bellies of the unlearning a bad one). Those processes take time.
this time they made promises to their (pagan) task that has failed in previous years? Maybe shifting past weeks that tempt us to make promises to Remember how you did not learn Spanish in two
gods which they were expected to keep the focus from making actual goals and forcefully ourselves that are otherwise, like at the beginning weeks on your last Mexico vacation, regardless
throughout the year in order to favour their chasing those toward enjoying the journey that of May, not relevant at all. This could be due to how many Tacos you ordered? Change comes with
gods. results in a change you would like is the key. the fact that all the resolutions people make self-discipline and that is a
Daily life can throw you various curveballs each year fall into the same task acquired of a period
lutions
Successful New Year´s reso
46 B.C. Julius Caesar made January 1st the first day throughout the year. Sometimes it is quite the three categories: of time, and often in small
of the year. Each country has developed their own challenge to handle those in addition to unforeseen sometimes tiny steps.
,
Health – lose weight, give
are not about willpower
traditions and customs to celebrate this event. For commitments that arise such as unplanned work
example, legumes and leafy greens are eaten on New projects, changes within the family that require extra up bad habits Do you really need to
Years in many European countries to secure a good planning and maybe a health issue to deal with. With Work – find a better job or make six huge changes
e skills
but about developing th
financial future, while the Japanese eat long noodles „all-or-nothing“ resolutions there could easily be a get promoted in your life? Maybe you
which represent a long life. In Italy people wear red „what the hell“ effect once you realize the first step Family – spend more time can narrow down one
to stick with them.
underwear on New Year's day to attract good luck. into your ambitious goal didn’t go as planned. with the family that you would like to
improve the most and
Maybe the alternative to focus on breaking that
setting separate goals such down into small achievable steps. Such as
as losing 5kg, learning Spanish or running a 10k getting healthier. Can you maybe break this down
could be trying to think about what you want into smaller bits such as losing 10 lbs in six months,
to become? How do you see your personality then signing up for a 12 week yoga class and
developing and what would you like to grow into preparing three lunches per week for the office?
professionally or spiritually?
Is your goal to be the next App inventor? Maybe
Setting a goal, like being more successful at your attend free Udacity classes for two months, meet
job, is broad enough not to intimidate you and with a like-minded group once a week then take a
leaves room to tweak the content. programming class.
So instead of setting a goal for your career
development, such as getting promoted, you Tackling one change in your life can keep you quite
can set goals that are more attainable, such as busy. Maybe even choose a change that would
delegating more (or more effectively) or even benefit so many areas in your life, like getting
re-evaluating and possibly stop doing things that enough sleep. Clocking in a solid 8 hours per night
simply don’t seem to work. The goal to more would aid with weight loss but also with much
success at work could be as simple as arriving half better performance and productivity at work or
an hour earlier each day. This would give you the memorizing your vocabulary in that new Spanish
16 17
TIPS THAT MAY SURPRISE YOU
class you started taking (after Mexico). So, in you from reaching them. After all, who would give
the spirit of staying away from failure, this year themselves tasks that are hard (learn Japanese),
we won’t pick up tips on “how to lose weight” or not a lot of fun (no more chocolate, like ever) and
“how to successfully sell more books than Ernest difficult to achieve (get promoted to VP this year)?
Hemingway in 2017”. So if you decide New Year's resolutions are not
Setting new goals is quite an amazing thing, but
for you, pat yourself on the back too, because you
just saved yourself a lot of trouble and can just
1. Make decisions with your wallet.
maybe this year you want to try a different strategy continue with your awesome life as it was.
2. Learn to trust yourself.
Regardless if this will be the year you
altogether? Falling in love ranked on the 9th spot
will become the next fitness superstar
out of ten New Year's resolutions. Instead of setting Maybe you are perfectly happy with the way life
and rock the stage, or if you finally want
goals to win the next half marathon, when you is going right now. Maybe you see the need for a do it.
have never been a runner, your goal could be to change in July. Maybe a perfect opportunity for a
to learn fluent Japanese. Go big. When You can and will and
ises to yourself
fall in love with running. Don’t make it about how change you have long been thinking about presents
spending a certain amount of your income Make small prom .
for keeping them
many resolutions you made and how well you itself in fall, such as an offer to take on a new
(not just your time) toward reaching your praise yourself
goal, you might be more committed to get
kept them, but keep in mind that it is a process career change and move to a new exciting location.
things going and done.
so go for the time aspect. It takes a while to learn
new things and behaviours. It takes a while to Or if you want to try something new: make it
build new business connections and it takes even a year of giving. Give time to your friends, give
longer to reap the benefits. Only 46% of New Year's money to your favourite charity, mentor someone
resolutions last longer than 6 months. This is a at work or University, give a hand to those who
very short timeframe for a meaningful business need it and give your knowledge to someone who
connection to develop. Throughout the process
remember your intent and motive on why you
craves it.
3.Practice gratitude.
made the resolution in the first place. Don’t expect Sometimes it is ok to just let life happen and enjoy
Find one thing you are extremely
yourself (or others) to figure out the buttons on a the ride! //hg
thankful for in your life.
new gadget in a day, give it the adequate amount
Do this every week.
of time.
Share it with your friends and family,
The following quote is very inspiring and that
remind yourself how blessed you are.
sums it all up pretty well:
Set goals!
Keep them to yourself!
French Sales Representative / IT Sector
4. Plan Plan Plan!
5. Share your secrets.
(m/f) 1013Z
Crush them! We are interested in finding the most talented, Being pre
pared to your secrets to
reach you Don't be shy to share
Pat yourself on the shoulder,
could be r goals
sales-oriented professionals. the fine li ardless how
or losing. n e betwee
n winning success and victory, reg
Prep you a very
small, you might create
you are awesome!
language r food, do
app to pa w nload a
an d set a
Branch: IT / Location: Barcelona commute ss time on
th e positive surrounding
to work, s eone else.
Start date: immediately. outfits fo elect and
iro n your positive impulse for som
r the work
week on
a sunday.
Apply now: send your CV to HR_Recruiters@sellbytel.es
Ultimately setting those goals each year is just Find more vacancies at sellbytel.com
another task and thus will automatically prevent
18 19Harald's
IDEAS TO BOOST YOUR CAREER
The best things in life are free!
Do you want to give away something amazing every day,
that won´t cost you anything? Is that even possible? Yes,
Life Hacks
but you can´t purchase it anywhere, you have to create it
1. Learn a task that is not 2. Adapt a new technical skill.
yourself. That „thing” is called recognition.
career related. Recognition leads to happiness!
Have you noticed, maybe even on yourself, what
Whatever interests you that you are
people are willing to do for recognition? Why do
Are you an accountant? Learn to knit. not familiar with yet. Always wanted
we, after long and exhausting days at the office,
Training your mind on something entirely to design your own Christmas cards
haul our tired bodies to the gym to turn that sto-
different will open up your view and you and retouch your vacation pictures?
mach into an impressive six-pack? Unfortunately,
might find new ways and tricks to learn Maybe now is the right time to take
and memorize things. often without success. Why do we sometimes dress So now that you are ready, how can you
that Photoshop class?
for vanity rather than occasion or personality? spread the positivity?
Why do we log in long hours at the office without Sometimes a friendly and encouraging look is
complaint? Why do we lie and show off? The real enough, a smile or simply agreeing with someone.
reason behind it is always the same: we want to be You can encourage them through physical con-
recognized as a person and most of all a perso- tact, like a pat on the shoulder. Maybe you can
nality. We starve attention and recognition. But even verbally express what exactly you appreciate
3. Put away the InStyle magazine why you ask? Because being recognized leads to the other person for. Be detailed, because people
and pick up a career book.
happiness. who receive positive feedback about their beha-
vior show a positive development. Johanna Graf,
No negative feedback is positive feedback? Psychologist at the University of Munich, Germany
Choose a topic that you can relate to Some people may live by this rule or firmly believe puts it this way: “The key to showing appreciation
and see what the pros currently do to that is a valid motto, but according to scientific is finding what you appreciate and then verbally
take Marketing campaigns to the next evidence, this is not true. Nothing motivates the expressing that to the other person.”
level or what the latest finance guru human reaction as much as praise and recogniti-
advice is. Successful people reported on. To be seen and appreciated by others creates How often, you ask?
to read one career oriented book every happiness. It involves so much more than just Well, that is entirely up to you. What do you appre-
three months. affection. Ignite the fire of neurotransmitters for a ciate about others and want to express? Regardless
zest of life and be generous with your recognition of your professional or personal surrounding, you
for others. It's free, available at any time and highly will surely find those who put in the long hours
4.Remember social media can be effective. and go unrecognized. Maybe all you have to do is
your tool or your enemy. 5. Get rid of debt.
look in the mirror? Be generous with appreciative
words and words of encouragement and recogniti-
on, as long as they are from the heart!
Instagram and Co. are powerful l
like a more persona Harald Sontowski graduated as
enough to give you just the edge While this may seem Master of Communications and has
om will allow you to Thanks for reading those lines, I really appreciate it!
you are looking for. Whether you issue, financial freed g been Trainer, Coach and Keynote
work as well. Realizin
are an aspiring artist or a Marketing reveal a new you at like Speaker for over 25 years. In 1998 he
use you actua lly
Specialist, this is your chance to show you do your job beca founded aha! Talentexperts and joined
tha t only pays off debt,
the world how creative and different it, rather than a job the SELLBYTEL Group in 2011. Besides
ng and might actually
you can be with a click. is extremely satisfyi the responsibility for the internal
ance.
boost your perform training and further education within
the SELLBYTEL Group, he also works Harald Sontowski
for well-known external clients. Managing Director aha! TALENTEXPERTS
20Have you ever wondered what one of Asia's hottest metropolitan cities has to offer?
Our Singapore specialist Joanne Yeke provides you with her very own must sees!
SINGAPORE BOTANIC GARDENS MAXWELL FOOD CENTRE
Take a stroll in Singapore’s most iconic and oldest Conveniently situated near the busy Central
gardens! Business District, Maxwell Food Centre is one of
This is a true treasure for plant lovers or those who Singapore’s most famous dining places. You might
just want to have a great time outdoors. A tribute even bump into your favorite celeb! And most
KEY FAC to Singapore’s status as a City in a Garden, the importantly: with over 100 stalls and countless
• Singapo
TS Botanic Garden is also the country’s first UNESCO
Heritage Site. The highlight: the National Orchid
dishes to choose from, you’re going to be in such a
dilemma deciding what to try. Promise!
re has a Garden with the world’s largest orchid display.
of abou p
t 5.6 mil opulation
lion
• Sing
• Sing
apore is
and a st a city
ate all a , a capital
apore
t once My City : SINGAPORE JOANNE’S MUST SEES
key fina is Southeast A
ncial hu sia's
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• Singapo
re
the Lion is also called
City
SINGAPORE FLYER ANN SIANG HILL AND CLUB STREET
At a height of 165m, Singapore Flyer is one of the The interrelated areas of Ann Siang Hill and Club
world’s largest giant observation wheels and also Street located just outside of main Chinatown have
JOANNE YEKE, 43 one of Asia’s greatest tourist attractions. Officially pretty much everything you could ask for: from
APAC Operations Director launched in 2008, it gives you more than just a trendy bars and little restaurants to chic boutiques
Has been living in Singapore view: a breathtaking panorama capturing Marina and a hidden green space that’s perfect for a
for almost 6 years Bay’s skyline with a glimpse of bordering Malaysia romantic night time walk after all that feasting!
and Indonesia! //aw
22 23DO IT BETTER THIS YEAR!
Our guide to staying fit at your desk in 2017
Position your hands on
a wall shoulder-distance
apart at shoulder height.
Press into the wall with
the hands and lift the sit
Do you want less sick days, less weight, less muscles in your body to keep you upright. bones up and back. DOWN DOG
time spent sprinting to the pizza place at
lunch? Instead: more energy, more delicious • Make lunch-walking dates – it is fun to chat
Push the shoulder blades
down towards the
ON WALL
meals, more focused on the important things with your friends and colleagues while catching tailbone. Strengthen neck
in life? some fresh air. This also gives you a little Take 5 slow breaths and and shoulders
energy boost for the afternoon. relax.
Sounds like a resolution we make each Sunday
for next week and each January 1st for the rest of • Keep a diary. If you are serious about your
the year? But somehow the motivation, shopping goals or want to get serious about them, Squat with your feet
list and new Tupperware containers all disappear consider keeping a diary for 30 days. Write wider than hip width. MALASANA
within a few weeks. down every little bite you eat or drink. Position your upper Opens hips and
Fear no more – we have put together some easy You may be absolutely surprised how much arms to the inside of relieves back pressure
tips to keep you motivated with your fitness and the little snacks add up to. your thighs. Press your
nutrition goals at the office during the next weeks elbows against the inside
(or forever if you like). In each of our magazines of your knees. Bring
we will feature a topic to get you, and keep you, on your palms together in
track with a better lifestyle. prayer position. Lift and
lengthen your torso.
Staying physically in shape during a nine-hour Take 5 slow breaths and
office day can be quite challenging. Many of us relax.
have responsibilities we need to keep up with
after work as well. There are family commitments,
errands that need to be run and many other
activities or chores, that often keep us busy until it
is time to go to bed. So here are a few achievable
Step your feet about 4 feet apart.
Raise your arms towards the sky.
WARRIOR 1
tips to sneak in a little fitness at the office: Yoga is an excellent choice to stay in shape Turn your left foot in 45 to 60 degrees All body toner
during a 9-hour office day (and beyond). It is not to the right and your right foot out 90 degrees to
• Take the stairs – a lot. Try walking to your necessary to join a 90 minute hot-yoga power the right. Align the right heel with the left heel.
colleague or to meetings instead of the elevator, session after work in order to reap the benefits. With your left heel firmly positioned on the
regardless which floor you have to go to. If you Increased blood flow and better breathing are only ground, exhale and bend your right knee over
do this persistently, you will build up a good a few positive aspects. Add a few of these exercises the right ankle so the shin is perpendicular to the
base quickly. and you will soon feel a better posture and less floor. Reach strongly through your arms, lifting the
pain in the neck as well as more flexible hips and ribcage away from the pelvis and face forward.
• Be mindful. Often people believe this only back. You can incorporate single moves into your Take 5 slow breaths and relax.
applies to eating habits. But no matter what you desk life, when you take a short break or choose
choose to do in order to improve your health, do to take 15 minutes out of your lunch break and Ultimately it is important to remember that persistency is the key to success here, as with any other skill
it with your breath and mind. perform an energizing flow. you are acquiring. Even the smallest change in your daily level of activity will pay off, if you stick with it.
In our next edition, we will feature some nutrition tips to help you stay more organized and eat better and
• Consider sitting on a stability ball instead We have put together a few exercises for you to add on to the moves you have already learned. Let us know how you are doing at thehub@sellbytel.com
of a chair. This forces you to activate multiple include into your day. //hg
24 25MEET THE MANAGEMENT
5 Questions for Maria Labrusco, Program Director in Lisbon, Portugal
Who is Maria Labrusco?
I am 44 years old and I was born in a small village
How did you achieve that?
Our impressive development was clearly a direct
result of our hard-working, passionate team and
in the south of Portugal. When I was 3 months the measurable increase in customer satisfaction
old I started my traveling “career”, which allowed that we achieved throughout the year.
me to see 32 countries across the world! That was
the reason why I decided to take a higher educati- 2017 has just started ... How do you get new
on degree in International Relations. energy?
I also have a beautiful 11 year old daughter. She is
the beat of my heart. I always try to focus on what’s lying ahead and
I first joined SELLBYTEL in 2008. Today I am what I want to work and fight for. I look forward to
Program Director at our hub in Lisbon, Portugal. new exciting times in 2017.
I am responsible for 650 employees.
Do you have professional goals for 2017?
What are you especially proud of in 2016?
I want to continue creating sustainability and
I am really proud that my team and I were able making Lisbon one of our top three hubs. I also
to turn our Lisbon hub into an ever more trustful hope that we’ll add many new sites and grow our at
hub and a high-performance center in Western home business in Portugal.
Europe.
Thanks for the nice interview and all the best for
your continuing career! //aw
Business Advisor (m/f)
French and English Speaker 0117I
Your tasks
• Building and maintaining a strong relationship with business partners
• Acquisition of new clients by demonstrating a deep understanding for their needs
Our desired profile
• Communication talent in French (and English)
• Enjoy developing your customer service / sales skills
Our offer
• Opportunity to gain valuable experience and individual growth
• A great team and a growing international company
Branch: IT / Location: Oeiras (Lisbon) / Start date: immediately
Apply now: send your CV in English to recruitment-lisbon@sellbytel.de | Find more vacancies at sellbytel.com
26 27JOB ADS
Human Resources Manager / Recruitment (m/f) (Senior) Consultant
1016BG International Bid Management
(m/f) 0616BL
Join our strategic Bid Management
FIND YOUR NEW JOB IN GERMANY Your tasks
team at our headquarters in
Working within the HR team, responsible for filling
Nuremberg
various vacancies within the SELLBYTEL Group – from
Start date: immediately
Customer Service Advisor / Financial Sector Customer Service Advisor the job post to the interview process to finally signing
(m/f) 0414P / Health industry (m/f) the candidate
1016AV Apprenticeship Management
Our desired profile Assistant (m/f) 0616BP
Your tasks
Your tasks Degree in business administration, personnel Ready for take-off? Start your
• Telephone support for existing clients from the
management, psychology or a commercial education career the right way and complete
financial sector Advising and supporting
with initial work experience ideally in human resources your dual apprenticeship at
• Providing information about conditions, applications, customers on the telephone about
SELLBYTEL
and existing contracts questions and issues regarding
their insurance policies Location: Nuremberg / Fuerth
• Maintenance of master data Our offer
Start date: fall 2017
• Documentation using various CRM and other software Demanding position with a high level of creative
Our desired profile potential, flat hierarchies and an amazing team
IT Customer Advisor (m/f)
Vocational training in the health or
Our desired profile 0915BG
administrative sector. A positive Location: Nuremberg / Start date: immediately
• Communication talent and enjoy working with people attitude and interest in the diverse
• Good level of comprehension and service-orientation and sensitive issues customers Your tasks
• Completed commercial / vocational training might have Offering qualified and professional
Account Manager / Global Key Accounts (m/f)
• Excellent German and good computer skills 0216AT customer service and technical advice
• Interest in financial topics Our offer Manage our international top accounts
Exciting and challenging tasks independently at our headquarters in Nuremberg Our desired profile
within a future-oriented workplace Start date: immediately Ideally experienced within the
Our offer
with various opportunities customer service sector or IT
• Secure and future-oriented job for personal and professional support. Native German skills and
Take on a new challenge internationally.
• Opportunity of gaining valuable experience in the development inlcuding many excited about communicating with
financial world employee discounts Regardless if you enjoy sales, customer service or are
customers
looking for an exciting career change, we welcome all
• Centrally located office and discounts for local public
kind of talents in our worldwide locations.
transport Branch: health sector / Location: Our offer
• More than 100 employee discounts (pharmacies, Fuerth / Start date: immediately
Exciting and challenging tasks
magazine subscriptions, …) For example, join us in Prague as a Partner Manager
within a future and career-
(m/f) 1215AF for a famous brand and enjoy the cultural
oriented workplace with many
diversity and incredible atmosphere this amazing city
Branch: finance / Location: Fuerth / Start date: immediately Inside Channel Account opportunities
offers
Manager (m/f) 0516BB
Branch: IT / Location: Schwalbach
Travel Manager / Customer Service Assistant (m/f) 0316H Branch: IT / Location: Berlin
Start date: immediately Here is how – send us your CV with your desired
Start date: immediately
Branch: tourism / Location: Berlin / Start date: immediately location to start your new career. We will do the rest.
28 Apply now: Call: +49 911 9339 3636 | E-mail: career@sellbytel.com | WhatsApp: +49 151 126 77 164 29
Find more vacancies at sellbytel.comJOB ADS
German / Danish Account Manager – IT Sector German Technical Support
(m/f) 1116BL / 1015F Advisor – Android /
Telecommunications
(m/f) 0116U
FIND YOUR NEW JOB IN SPAIN Your tasks
Do you like helping others with
Maintaining close contact and building lasting
their technical issues?
relationships with key decision makers, regularly
Branch: IT / Location: Barcelona
Norwegian Sales Representative / IT Sector Dutch Technical Support informing businesses of current marketing campaigns
Start date: immediately
(m/f) 0513T Advisor – Apps / and promotions and helping your accounts to identify
Telecommunication new business opportunities
(m/f) 0716L
Your tasks
Our desired profile French Sales Representative /
• You'll be using your initiative to negotiate and close IT Sector (m/f) 1013Z
deals with international businesses Your tasks A strong sales background with experience of managing
Maintain client relationships clients and accounts, native level of German / Danish
• Contacting potential clients by phone and by E-mail
through product support over the and fluent English Would you like to work in a stable
• Maintaining close contact and building lasting and multicultural environment?
phone, and manage effectively all
relationships with key decision makers
incoming incidents in a customer Our offer
• Closely managing and reporting on your sales service environment Branch: IT
pipeline Full-time and indefinite contract, possibility to grow
Location: Barcelona
within the company.
Start date: immediately
Our desired profile
Our desired profile
High / native level of Dutch with Location: Barcelona / Start date: immediately
• A smart and ambitious approach with excellent fluent English. Preferably technical
communication skills background or technical formation
Portuguese / Dutch / German Virtual Demand Generation Specialist (m/f) 1216AM
• Experience working in a sales environment and experience in troubleshooting
/ 1216AN / 0816AY
• Self-confidence and a great team ethic
• Norwegian native speaker with fluent English Our offer
Your tasks
language skills Full-time and long term contract,
Researching and identifying potential accounts for the project and connecting them with the
possibility to grow within the
appropriate campaign programs, ensuring effective call handling and optimizing the sales
Our offer company
strategies
• A long term contract
Branch: IT / Location: Barcelona
• Schedule: Monday - Friday, 39 hours per week Our desired profile
Start date: immediately
• Excellent ongoing training and mentoring Portuguese / Dutch / German native speaker with fluent English, previous experience in
• Relocation package (if you are living abroad) marketing or sales, proficiency with Microsoft Office applications, Demonstrated negotiation and
conflict resolution skills as well as a goal-oriented mindset and a positive attitude
Branch: IT / Location: Barcelona Technical Customer Care
Start date: immediately with Dutch and French / New Our offer
Technologies (m/f) 0516K A long term contract with a Monday – Friday schedule, excellent development opportunities
First Level Technical Support through training and mentoring, internal promotion
Apply now: send your CV to HR_Recruiters@sellbytel.es Branch: IT / Location: Barcelona
Find more vacancies at sellbytel.com Start date: immediately Branch: Location: Barcelona / Start date: immediately
30 31JOB ADS
Virtual Asset Manager – APAC (m/f) Service Provider Road
Warrior (AUS) – APAC (m/f)
Your tasks Requirements: excellent CRM
knowledge, sales, account
FIND YOUR NEW JOB IN MALAYSIA, SINGAPORE AND AUSTRALIA • Act as a single point of contact for all ITv related
management and communication
activities and service compliance
skills and experience in IT industry
• Provide consultation & reporting to customers &
Operation Manager – APAC (m/f) Account Manager – APAC stakeholders
Branch: IT
(m/f)
Location: Melbourne, Australia
Your tasks Our desired profile
• Interface between Inside Sales team and the Your tasks Experience in detailed solution & account management Recruiter – APAC (m/f)
stakeholders / supervisors Manage, develop and grow
Requirements: end to end
• Responsible to implement new initiatives taken up Sellbytel’s business within
Our offer recruitment experience in mass
by Sellbytel and the client which include project assigned customers
• Great career opportunities for outstanding achievers hiring / BPO and foreign language
implementation, transition, operational excellence skills
improvement • Intercultural environment
Our desired profile Language skills: Japanese / Thai /
• Ensure that program meets or exceeds overall targets B2B / corporate account Chinese
such as: opportunity generation, pipeline revenue, management experience in BPO / Branch: IT
account coverage, and key activity completion related industry Location: Malaysia (Korean speaker), Australia, India
Branch: HR
Location: Malaysia
Our desired profile Our offer
• Experience in account management, marketing, sales • Great career progression and
management, including management of managers in development for outstanding Virtual Demand Generation Specialist – APAC (m/f)
an IT / telesales environment, or relevant experience achievers
• Experience in contract management, relationship • Vibrant & energetic office culture Your tasks
management and vendor management
• Identify leads and conduct lead management
• Experience in forecasting and pipeline management
Branch: outsourcing • Participating in 3-way solution calls with Sales, Pre-Sales and Customer to progress leads
Location: Singapore
Our offer
Our desired profile
• Excellent salary and benefits
Virtual Technical Help Desk • Excellent communication skills both verbal and written in both Burmese & English
• Great career progression and development for
Specialist – APAC (m/f) • Experience in dealing with clients and the ability to deal with virtual teams
outstanding achievers
Requirements: service center • Familiar with social media tools and technologies
• Intercultural environment
experience in IT industry • Language skills: Japanese / Korean / Chinese / Vietnamese
Language skills: English +
Branch: IT / outsourcing Japanese / Korean / Chinese
Location: Singapore Our offer
• Great career advancement opportunities
Branch: IT
Location: Malaysia • Vibrant & energetic office culture
SharePoint Admin – APAC (m/f)
Branch: IT / Location: Malaysia Branch: IT / Location: Malaysia
32 Apply now: send your CV to Recruitment.Apac@sellbytel.com | Find more vacancies at sellbytel.com 33JOB ADS
Data Analyst (m/f) Work from Home!
At Home Advisor – French
Speaker (m/f) 1216 V
Your tasks
FIND YOUR NEW JOB IN PORTUGAL AND USA Project management, weekly forecasts and
Support our customer service
anywhere via telephone,
performance metrics for business reviews, execute data
email, voicemail and pager
and root cause analyses as well as documentations
by working from home
Inside Channel Account Manager Swedish (m/f) Training Specialist (m/f) -
0816 AQ 0716BI Our desired profile Branch: IT
BA / BS degree in business, finance or engineering, Location: work from home –
Your tasks
Your tasks fluent English, 3 years of post-college experience, Portugal mainland and islands
• Supporting as SME / Tool familiarity with quota planning support, know Excel,
• Detect high business opportunities, onboarding and Start date: immediately
Specialist on tool usage, new SQL, Database and CRM systems
acquiring new partners
release functionality and
• Execute and achieve sales quota and targets refreshers as required
• Prepare commercial and technical proposals Our offer
• Investigate and identify process
• Follow up on new registrations and create a / tool gaps and work closely International and dynamic working environment with
relationship in between new reseller and partners with different stakeholders to the chance to develop yourself individually
with the client contribute to the end-to-end
processes improvement Branch: Internet / Location: Mountain View, California
• Track, manage and report the current activities
Start date: immediately
according to the sales plan
• Answer incoming customer / reseller inquiries and Our desired profile
requests for additional services • Fluent in English + German /
French Customer Care Advisor – French Speaker (m/f) 1016 AT
Our desired profile • Proven experience in designing
multiple training events in a Your tasks
• Fluent in English and Swedish
corporate setting
• Knowledge of sales CRMs and Microsoft Office Offer constant excellent customer service by taking incoming user requests, proactively update
customers with status and resolution progress and monitor all open queries in queue
• Previous experience of two years in technical sales
Our offer
• Strong communication and negotiation skills
• Opportunity to gain Our desired profile
valuable experience and
Native / very high level of French, good knowledge of English, a passion for technology and
Our offer individual growth
customer support combined with excellent communication skills in a variety of customer facing
• Full-time position with attractive salary conditions • A great team and a growing situations
• Great opportunity to participate in a new project start international company
up
Our offer
• Possibility to work in a young, dynamic and Branch: IT A full-time position with attractive salary conditions, paid training and many opportunities of
multicultural company Location: Oeiras (Lisbon) career development
• Continuous Training Start date: immediately
Branch: IT / Location: Oeiras (Lisbon) / Start date: immediately
Branch: IT / Location: Oeiras (Lisbon)
Start date: immediately
Apply now: send your CV to career@sellbytel.com | Find more vacancies at sellbytel.com
34 35SNEAK PEEK The HUB Magazine is a quarterly publication
by The SELLBYTEL Group
HIGHLIGHTS OF THE HUB-MAGAZINE 2 / 2017
SELLBYTEL Group GmbH
Großweidenmuehlstrasse 36
90419 Nuremberg
Germany
www.sellbytel.com
TheHub@sellbytel.com
Editor in Chief (V.i.S.d.P.):
Andrea Aumüller (aa)
Andrea.Aumueller@sellbytel.de
Focus City: Editors:
Lisbon Hanni Guerra (hg)
Hanni.Guerra@sellbytel.de
Anna-Luisa Wiefel (aw)
Anna-Luisa.Wiefel@sellbytel.de
Art Direction:
Success Story: Martin Kloha
Vina Sarna Martin.Kloha@sellbytel.de
Alexander Zeus
Training & Development Alexander.Zeus@sellbytel.de
Kuala Lumpur Project Assistance:
Carina Gössl
Carina.Goessl@sellbytel.de
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Weidener Straße 2
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Image credits:
2p: ©Tim UR – Fotolia
The importance
4p, 8p, 10p: ©pixelbliss – Fotolia
of Word of Mouth 5p, 24p: ©Andrey Popov – Fotolia
Marketing 11p: ©tashatuvango - Fotolia
14p: ©vchalup – Fotolia
16p: ©dizain - Fotolia
22p: ©martinhosmat083 – Fotolia
©ZHNGER – Fotolia; ©anekoho – Fotolia
23p: ©johannes86 – Fotolia
©Heineken Cities Festival #8 - By Choo Yut Shing
(CC BY-NC-SA 4.0)
Stay fit at the office: ©Lena_Serditova – Fotolia
Nutrition R Shanmuga Sundaram. (Own work.) CC BY-SA 3.0
27p: ©sergeialyoshin – Fotolia
30p: ©neirfy – Fotolia
30p: ©iQoncept – Fotolia
30p: ©flippinyank – flickr.com
31p: ©7activestudio – Fotolia
All images and artwork not listed above are
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featured individual.
No idea. But we don´t do Marine Biology, we DO have exciting jobs!
Drop us a line and apply at career@sellbytel.com
Find more vacancies at sellbytel.comYou can also read
