Pan Dorset Participation and Engagement Protocols March 2016 - March 2018
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Pan Dorset Participation and Engagement Protocols March 2016 – March 2018
Introduction This document has been drafted by the Pan Dorset Participation and
Engagement group and is intended for use by Local Authority (LA)
and Parent Carer Forums/Council 1 (PCF) to set in place good
practice principles to describe the ongoing relationship of
partnership working and co‐production that is required to support
the ongoing implementation of the SEND reforms.
The protocol aims to share a vision of good practice from the
perspective of parents and carers and to ensure that there is shared
understanding and commitment to the objectives described.
We envisage that participation will be the golden thread throughout
SEND practice.
Guiding Principles (SEND Children, young people and their parents are active participants
Code of Practice, 2014) in their own plans and the decisions about their own life.
Children, young people and their parents have greater choice
and control over support
Children, young people and their parents know what they can
reasonably expect from E/H/C providers and professionals
Children and young people have the skills and confidence to
maximise chances of independence
The principle of ‘nothing about us without us’ is embedded in
practice (with cyp/families)
Objectives of Protocol To facilitate strategic and collaborative functions (of PCFs)
document required in representing families of children with special
educational needs and disabilities.
• To facilitate co‐operative work with the local authority and
Commissioners.
To enable continued shared learning across the Pan‐Dorset
region in order to shape continued implementation of the SEND
reforms.
To enable clarity of roles and responsibilities within LA and PCF
To guide and describe how the LA, PCF and other partners work
together to bring about measurable outcomes in relation to
SEND implementation.
There is a culture of openness and honesty between parties.
To enhance and develop the range and quality of services
provided for all children across Bournemouth, Poole and Dorset,
with special educational needs and disabilities.
All pupils with SEND are adequately represented.
1
A parent carer forum is a group of parents and carers of disabled children who work with local authorities, education, health and other
providers to make sure the services they plan and deliver meet the needs of disabled children and families.Key Drivers Children and Families Act, 2014
SEND Code of Practice, 2015
Local Area Ofsted/CQC inspection
Positive Pan‐Dorset approach to reform implementation
Protocol Stakeholders: LA, Health (DMO, services such as OT, Physio,
CAMHS), Schools.
‐ See Appendix 1 for key contacts/stakeholders/Health
partners
PCF Chairs:
Dorset : Elaine Okopski, Lesley Mellor
Bournemouth: Marion Burgess
Poole: Maureen Rolfe (PAX) Chair is Juliet Knight
LA lead officer for SEND reforms:
Bournemouth: Vanessa Grizzle
Dorset: Tim Wells
Poole: Sue Vernon‐Allen
Methods of Engagement:
This protocol will use the Ladder of Participation (Daniel Wilcox) to
represent the spectrum of engagement types (see Appendix 2). LA s
and PCFs recognise that different levels of engagement are
appropriate at different times.
The Local Authority agree:
To apply the appropriate form of participation as agreed
with PCFs in order that maximum benefit is achieved in a
timely manner.
To arrange mutually agreed, regular & minuted meetings
with the PCF members to ensure that work steams have
appropriate engagement.
Co‐produce (Parent) local Participation action plan with
clear outcomes.
That SEND reform leads will co‐develop and utilise a
mechanism to monitor participation within local LA work
streams/working groups e.g. ‘You said, We did’.
Try to ensure that meetings and feedback are accessible to
all members.
Support PCF in publicising events and making appropriate
contacts.
Promote and support Pan‐Dorset working between forums,
where relevant and mutually agreed to be beneficial.
To identify a designated contact within each LA to liaise with
PCF in relation to reform related activity.
Parent Carer Forums agree:
To ensure that communication with the LA and Health is
done through the appropriate and pre‐agreed/arranged
channels.
To manage expectation of service users through publicity
and practice To communicate as a Pan‐Dorset forum group to share good
practice and offer support.
Try to ensure that there is one representative from the 3
forums in attendance at key Pan‐Dorset meetings and
communicate outcomes with counterparts.
To maintain communication with the Local Authority about
the PCF hopes and intentions.
To provide timely information to the Local Authority on PCF
arranged activity and required LA input and/or
representation.
To share feedback in response to ‘you said, we did’.
Putting the protocol in to How do we achieve this?
practice Pan Dorset protocol to be shared with agreed contacts and
stakeholders.
Local action plans will be developed and success measures
identified.
Measuring success Parents, Carers and young people report that views are reflected
in matters that affect them.
Mechanism is in place to monitor, challenge and ensure
participation is embedded throughout the system
Strategic participation of parents, carers and young people in
planning, decision making, commissioning and service
evaluation is reflected in common practice and policy.
Young people who require it, have effective advocates identified.
Local plans have been co-produced and include measures of
success for participation and engagement.
There is evidence of Pan Dorset working and sharing good
practice.
Additional guidance To capture the additional areas covered that sit outside the protocol
(appendices) itself.
Ladder of co‐production
DCC Commissioning Handbook
Authors: Vanessa Grizzle (PEP, SEND lead Bournemouth, Co‐chair P& E workstream)
Bournemouth, Poole, Dorset PC Forums/Councils
* See appendix 4 for initial Pan Dorset Participation and Engagement group session notesAppendix 1 Key Contacts in LA’s, PC Forums and Health Organisations for SEND Reforms in Dorset
Operational Leads for SEND Reforms
Organisation Title Manager Lead Contact details
SEN Service Manager
Dorset County Council Tim Wells t.wells@dorsetcc.gov.uk
(LA Lead for SEN Reforms)
Principal Educational Psychologist
Bournemouth Borough Council Vanessa Grizzle vanessa.grizzle@bournemouth.gov.uk
(LA Lead for SEN Reforms)
Strategic Manager for SEND and Principal EP
Borough of Poole Sue Vernon‐Allen S.Vernon‐Allen@poole.gov.uk
(LA Lead for SEN Reforms)
Adrian Mathews A.M.Mathews@dorsetcc.gov.uk
Dorset County Council Local Authority SENCO lead
Steve Pitcher s.m.pitcher@dorsetcc.gov.uk
Bournemouth Borough Council Local Authority SENCO lead Phil Saint Phil.Saint@Bournemouth.gov.uk
Borough of Poole Local Authority SENCO lead TBC
Catherine Abery‐ Catherine.abery‐
Dorset County Hospital NHS FT Divisional Manager, Family Services Division
Williams williams@dchft.nhs.uk
Specialist Service Manager, Children’s and Adult GARY.BILLEN@dhuft.nhs.uk
Dorset Healthcare University FT Gary Billen
Learning Disability Services
General Manager for Women & Children Sue Whitney Sue.whitney@poole.nhs.uk
Poole Hospital NHS FT
Operations Manager Michelle Bacon Michele.bacon@poole.nhs.uk
Ellen Bull
Royal Bournemouth & Christchurch Ellen.Bull@rbch.nhs.uk
Deputy Director of Nursing and Midwifery (PA Rhiannon
Hospitals NHS FT Rhiannon.Moore‐Haines@rbch.nhs.uk
Moore‐Haines)
Commissioning Leads for SEND Reforms
Organisation Title Name Contact details
Dorset County Council
Head of Strategy, Partnerships and a.salter@dorsetcc.gov.uk
(Joint Commissioning Lead for DCC Anne Salter
Performance, Children's Services
& Dorset CCG)
Resource Manager, Community Learning and rachel.gravett@bournemouth.gov.uk
Bournemouth Borough Council Rachel Gravett
Commissioning
n.wharam@poole.gov.uk
Borough of Poole Strategic Planning and Commissioning Manager Nick Wharam
Senior Programme Lead Kate.halsey@dorsetccg.nhs.uk
NHS Dorset CCG Kate Halsey
Maternity, Reproduction & Family Health CCPParent Carer Forum Representatives for SEND Reforms
Organisation Name Contact details
Dorset County Council Lesley Mellor / Elaine Okopski dpcc@dorsetparentcarercouncil.co.uk
Bournemouth Borough Council Marion Burgess bournemouthparentcarerforum@gmail.com
Borough of Poole Maureen Rolfe poole.snforum@gmail.com
Designated Medical Officer for SEND across Dorset
Name Title Contact details
Dr Wei Liang Yap WeiLiang.Yap@dchft.nhs.uk
Designated Medical Officer
(PA Helen Hamilton) Helen.Hamilton@dchft.nhs.ukAppendix 2
Ladder of Participation
No one step of the ladder is more important or more effective than another.
As Wilcox states “Different levels are appropriate at different times to meet the expectations of different interests.”2
Appendix 3 DCC Commissioning‐Handbook
2
David Wilcox, ‘The guide to effective participation’ (1994:4)Appendix 4 Initial Participation & Engagement group session
What should the document achieve
Be workable and realistic
Collaborative – not just about 1 area/agency
Show outcomes in each LA – outcomes for the whole of Dorset
Will describe the ‘ideal’ we are trying to achieve
Clear and measurable indicators – how will we know when we’ve got there – is there
good practice – feedback mechanisms
Clear on who document is for/That there is sign up
Clarity on expectations of LA’s/PCF’s
Mechanisms for engagement are embedded in common practice CYP/families ‐ ways of
communicating
Be clear on purpose of these principles
To guide and describe how LA’s/PCF’s/Partners work together/communicate/
consult/feedback to each other about the effectiveness and progress on the
implementation of the SEND reforms
Policy development has used consultation ‐ Embedded with measurable outcomes
Regular monitoring of co‐production model ‘You said – We did’
Pan Dorset Protocol / Principles
Clarity on who will monitor progress
Local Action Plans
Internal sign up from all stakeholders
Identified P&E Lead
Feedback to and from PCF’s/LA’s and others
Culture of openness and honesty
Professionals transparent/open/honest
Simple non bureaucratic documents / process
Easy to share outcomes and progress
Recognition of time given and support made available
Support systems in place for P&E
Can demonstrate that engagement is embedded in actions
Parent participation should be a golden thread throughout all workstreams – parent
forums/council
Able to tell families what difference their participation has made
Clear scope
Target audience – whole SEND community not just those on statutory plans/
EHCP
Participation must be inclusive – Communications Strategy
Description of groups/organisations/bodies to include.
Clear and reliable points of contact.Barriers to Progress
Sign up
Embedding principles in to practice
Capacity to adopt new ways of working
Making sure your audience is engaged and wants to be consulted on
Right time/right place/right thing
Reaching families not engaged with forums
Reaching professionals who do not have sufficient knowledge and
understanding of the reforms
Lack of communication strategy
Working with 3 different PC forums in Dorset County Council
Drivers
New inspection framework
Shared good practice/learning
Clear statement on why we need to ensure P&E is happening (ref to legislation)
How Do We Achieve This
Identify P&E leads in LA’s and PCF’s
LA leads to identify workstream leads
We will look at Communications Strategy
Needs an ‘owner’ with support from subject experts
Ladders – principles described at each level ie informing / consulting etc
We share documents/ideas/good practice
Decide document policy/length and content ie overarching principles with guidance
docs /appendices
Digestible ‐ 1 page guide that can be published and shared
Make sure you can deliver before you consult/offer
Time of significant benefit
Managing expectations
Getting the timing right
Sign up from wide group of stakeholders
Schools
Health
Use DMO as route into Health
Physiotherapy
CAMHS
S&LProtocol for LA and PC Forums Partnership Working and Co Production
Who is involved and at what level
Try to achieve a Pan Dorset forum for LA’s and Parent carer forums/council to share
relevant information and outcomes and work in a Pan Dorset way when it is the right
thing to do.
Describe how members will work together
Who are the members
Face to face meeting? Frequency?
Use of email and other forms of communication
Shared action plans and progress reports
Regular meetings between PC forums/councils and a named officer
Need to describe frequency
Agree who will attend
Monitoring ‘You said, We did’
All to be written and become part of monitoring
Joint commitment to participation in the agreement/relevant colleagues with relevant
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