Patient Information Guide 2020/2021 - PLEASE LEAVE THIS GUIDE IN YOUR LOCKER FOR THE NEXT PATIENT TO READ - Hospital Patients Guide

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Patient Information Guide 2020/2021 - PLEASE LEAVE THIS GUIDE IN YOUR LOCKER FOR THE NEXT PATIENT TO READ - Hospital Patients Guide
Patient Information Guide
         2020/2021
PLEASE LEAVE THIS GUIDE IN YOUR LOCKER FOR THE NEXT PATIENT TO READ

                                      For your own copy of this guide,
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Patient Information Guide 2020/2021 - PLEASE LEAVE THIS GUIDE IN YOUR LOCKER FOR THE NEXT PATIENT TO READ - Hospital Patients Guide
Did you know?
On average, 169 patients are admitted to the RHH each day.

Over the last year, on average:

• Over 185,000 visits were made to specialist outpatient clinics.

• More than 60,000 Tasmanians visited our Emergency Department.

• More than 1.15 million meals were produced by our Food Services team.

• An average of 5.4 new Tasmanians are born each day.

•	Our Communications Unit handled more than 62,000 enquiries each month via the main
   switchboard.

• Pathology Services performed more than 1.6 million tests.

• Our Department of Medical Imaging processed more than 109,080 procedures (eg x-rays).
Patient Information Guide 2020/2021 - PLEASE LEAVE THIS GUIDE IN YOUR LOCKER FOR THE NEXT PATIENT TO READ - Hospital Patients Guide
Contents
Site Directory                         2    Leaving the Ward/Unit                           11
Welcome                                4    Library Service                                 11
Coming to the RHH                      5    Mail                                            11
Aboriginal Health Liaison Officer      6    Medications                                     12
Alcohol and Drugs                      6    Meals and Dietary Requirements                  12
ATM Facilities                         6    Multicultural Health Services                   12
Allergies                              6    Newspapers                                      13
Chaplaincy Service                     6    Non-Acute Inpatients                            13
Supporting Children as Inpatients      7    Patient Medical Records                         13
Compliments, Suggestions and                Private Patient Classification – Medicare
Complaints                             7    Eligible                                        14
Community Care                         8    Medicare Ineligible                             14
Dentures                               8    Rights and Responsibilities –
Dining Room                            8    What You Should Know as a Patient               14

Discharge Procedures                   8    Parking                                         16

Donations, Gifts and Bequests          9    Postal Service                                  16

Emergency Procedures and Fire Alarms   9    Public Toilets                                  16

Enquiries                              9    Smoking                                         17

Hearing Aids                           9    Television Service                              17

Informed Consent                       10   Travel Assistance Scheme                        17

Identification of Patients             10   Valuables                                       17

Identification of Staff                10   Visiting Hours                                  18

Interpreter Service                    11   Volunteer Network                               19

Internet Access                        11   Wheelchairs                                     19

Interviews with the Doctor             11   Wills                                           19

Kiosk                                  11   Local Community Services for
                                            Your Information                                24
Laundry                                11

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Patient Information Guide 2020/2021 - PLEASE LEAVE THIS GUIDE IN YOUR LOCKER FOR THE NEXT PATIENT TO READ - Hospital Patients Guide
The site map is current as of June 2020.
Please confirm locations with a staff member

                                    2
Patient Information Guide 2020/2021 - PLEASE LEAVE THIS GUIDE IN YOUR LOCKER FOR THE NEXT PATIENT TO READ - Hospital Patients Guide
A BLOCK                                                6	Transition to Home (K-6W), Adolescents
LG     Emergency Medical Unit (EMU)                       Ward (K-6W)
G      WP Holman Clinic                                   Children’s Ward (K-6E),
1      Oncology and Haematology Clinics                7  Maternity (K-7W),
       Cancer Support Centre                              Pregnancy Assessment and Birthing (K-7E)
4      Day Procedure & Endoscopy Units                 8  Neurosurgery (K-8W),
7      Medical Specialties                                Special Care Nursery (K-8E)
8      Day Chemotherapy Unit, Acute Nephrology         9  General and Vascular Surgery (K-9W)
9      Oncology Inpatients Unit                        	Orthopaedic and Surgical Specialties
                                                          (including Burns) (K-9E)
C BLOCK
                                                       10 General & Respiratory Medicine (K-10W)
G      Baby Feeding Room
                                                          Rapid Assessment Medical Unit (K-10E)
1      Aboriginal Health Liaison, Chapel
       Consumer Liaison Unit                           Telstra Building – 70 Collins Street,
2      Ambulatory Care Centre                          Hobart
       Cardiothoracic/Cardiology Clinic                G Patient Travel Assistance Scheme (PTAS)
3      Neurology and Neurophysiology Clinics           5 Diabetes Centre,
4      Main Operating Theatre Reception                  Persistent Pain Service
5      Pharmacy                                        	Tasmanian Adult Cystic Fibrosis Service
                                                         (TACFS)
D BLOCK
                                                       Wellington Clinics – 42 Argyle Street,
G      Cafeteria
                                                       Hobart
2      Cardiothoracic & Cardiology Inpatient Unit
                                                       1       Outpatient Pharmacy,
3      Neonatal & Paediatric Intensive Care
                                                               Accounts/Cashier
E BLOCK                                                2	Pathology South (diagnostic pathology
2      Clozapine Clinic                                        services for outpatients, preadmission and
                                                               general public)
F BLOCK
                                                       8       Women’s Clinics
G      Grief Counsellor
                                                       9 & 10	Specialist Clinics (Adult), Preadmission Clinic,
H BLOCK                                                        Pacemaker Clinic, Holter Monitoring, Hand
LG      Paediatric Outpatient Clinics                          Physiotherapy, Refugee Health Services, Jack
        Automatic Teller Machine (ATM)                         Jumper Allergy Program
G       Medical Imaging, Nuclear Medicine              11	Burns Clinic, Dental Clinics, Ear Nose
1       Intensive Care Unit                                    & Throat Clinic, Oral and Maxillofacial,
2       Physiotherapy                                          Audiology, Eye Clinic
Access via air walk over Argyle Street to Wellington   12	Orthopaedic Clinic, Burns Clinic
Clinics
                                                       Repatriation Centre – 90 Davey Street,
J BLOCK                                                Hobart
LG     Emergency Department                                    TasEquip
G      Kiosk                                           Peacock Building
2      Acute Older Persons Unit (AOPU)                 LG Whittle Unit
K BLOCK                                                G  Community Rehabilitation Unit (CRU)
G      Patient Admissions                              1  Peacock 1
       Transit Lounge                                  2  Peacock 2 – Acute Rehabilitation Unit
       Reception                                       3	Peacock 3
2      Mental Health Inpatients (K-2W, K-3W)           Orthotic Prosthetic Services Tasmania
       Allied Therapy (K2-E)                           (OPTS)
3      Diving and Hyperbaric Medicine (K-3E)           94 Davey Street, Hobart
4      Operating Theatres
                                                                                              3
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Welcome
We acknowledge and respect Tasmanian Aboriginal people as the traditional owners and
ongoing custodians of the land on which we work and live, and pay respect to Elders past,
present and emerging.

The Royal Hobart Hospital (RHH) is Tasmania’s largest hospital and the major referral centre. As
the major centre of clinical teaching and research, it has a strong collaborative relationship with
the University of Tasmania and other institutions.

The RHH provides acute, sub-acute, mental health and aged care inpatient and ambulatory
services to a population of approximately 250,000 people in the southern region.

A comprehensive range of general and specialty medical, as well as surgical services are
provided. These include many state-wide services such as cardiac surgery, neurosurgery,
extensive burns treatment, hyperbaric medicine, neonatal & paediatric intensive care and high-
risk obstetrics.

The RHH provides a 24-hour, seven-day-a-week Emergency Department (ED), and critical care
Intensive Care Unit (including cardiothoracic intensive care), and a High Dependency Unit.

The RHH has been serving the community on its current site for 200 years and has undergone a
number of redevelopments since its establishment, culminating with the opening of K block in
2020. K-block provides world-class facilities, which will benefit our community in years to come.

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Coming to the RHH                               You may also want to bring a small amount
                                                 of coins for telephone calls, and some
The RHH is committed to providing the            reading material.
highest standard of care and service to our
                                                 Under the agreement on funding of public
patients. Your health is our priority.
                                                 hospitals made between the Commonwealth
This booklet provides important information      and State Governments, you are required to
to help and support you during your time at      choose whether you wish to be a public or
the hospital.                                    private patient when admitted for care at the
If your visit to the RHH requires an overnight   RHH.
stay, please bring:                              As a public patient, you will be treated by
•	All current medications including those       doctors nominated by the RHH to provide
   purchased at a pharmacy, supermarket or       your medical treatment, and you will not be
   health store;                                 charged for medical or hospital services. You
                                                 cannot choose to be treated by a particular
•	Any relevant x-rays, scans, reports and
                                                 doctor and will not normally be provided
   referrals;
                                                 with a bed in a single room.
• Full details of your:
                                                 Decisions regarding your treatment and
   o Health insurance cover                      health will be discussed with you so you may
   o Health insurance book or card               consent to or refuse treatment. If you refuse
   o Medicare card                               treatment or participation in tests, you will
                                                 be given details of the likely or potential
   o Pension/concession card
                                                 outcome of your refusal. If you refuse,
   o	DVA card (if eligible for repatriation
                                                 you cannot hold others responsible for the
      treatment), and
                                                 outcome. You may discharge yourself from
   o Safety Net card                             the RHH at any time.
• Your dressing gown

• Your pyjamas or nightgown

• Your slippers

• Soap

• Your toothbrush and toothpaste

• A brush or comb

• Tissues; and

• Shaving equipment (if required).

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Aboriginal Health Liaison                         Alcohol and Recreational
Officer                                           Drugs
Aboriginal Health Liaison Officer (AHLO) is       Alcohol and recreational drugs are not
available at RHH to provide emotional, social     permitted in the RHH and must not be given
and cultural support to Aboriginal and Torres     to any patients.
Strait Islander patients and their families to
improve health care services and maintain         ATM Facilities
positive relationships within the Aboriginal
community, Aboriginal Organisations,              Commonwealth and ANZ ATM’s are a short
other service providers and government            walk from the RHH.
departments.

AHLO can provide face-to-face contact with
                                                  Allergies
patients, social and emotional support,           Please inform medical and nursing staff of
engagement and advocacy for patients and          any allergies you may have to medications,
their family, assisting with discharge planning   food or any substance as soon as possible. If
and accessing other services, assistance          you have an allergy, alerts will be placed in
with enquiries for patients and families, and     your medical record.
follow-up care with patients.

The AHLO can also support patients                Chaplaincy Service
from Aboriginal and Torres Strait Islander
                                                  Compassionately Caring for the emotional
backgrounds by being a link between the
                                                  and spiritual wellbeing of patients, visitors
medical teams and the patient/families. They
                                                  and staff of the Tasmanian Health Service.
do so by providing education/information
to the wider RHH staff to increase                We provide compassionate emotional and
understanding and respect of Aboriginal and       spiritual support to you and your family and
Torres Strait Islander people so as to ensure     visitors. We are available 24 hours a day for
a culturally appropriate experience whilst in     your support.
hospital.
                                                  Ward chaplains are assigned to particular
The AHLO service is confidential and available    wards/units and visit patients where
to both patients and their families. The AHLO     appropriate, whilst representatives of a
is available Monday to Friday, 8.30am to          wide variety of faiths visit members of
5.00pm on (03) 6166 8264 or 0409 523 131.         their tradition. Specific religious faith
                                                  representatives and clergy of all faiths and
                                                  denominations may be contacted through
                                                  the chaplaincy service, which will arrange a
                                                  visit at your request.

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You can also talk to a chaplain over the         Certain restrictions may be necessary so that
phone or via telehealth videoconferencing.       the nurse can effectively carry out the child’s
                                                 prescribed treatment. Your cooperation is
You may request a chaplain at any time by
                                                 appreciated in these circumstances.
contacting the hospital switchboard on (03)
6166 8308.
                                                 Compliments, Suggestions
Chapel                                           and Complaints
The chapel is open 24 hours a day for your
                                                 The RHH appreciates feedback on services
quiet prayers and reflections.
                                                 and care provided. This includes suggestions,
Morning prayer services are held weekday         thanking or acknowledging good service
mornings.                                        provided by staff, or making a complaint.
Weekly chapel services are held in the chapel    This can be done by writing a letter to the
(first floor, C Block) each Sunday at 11.00am.   RHH, completing a feedback form, which is
Catholic Mass is held on Wednesdays,             available on all wards, or emailing
Saturdays and the first Friday of the month at   south.feedback@ths.tas.gov.au
5.00pm, and on Sundays at 4:30pm.
                                                 If you have concerns or a complaint, we
Notifications of Catholic mass and Sunday        encourage you to discuss these with staff or
services will be made over the public address    with a representative from the Quality and
system.                                          Patient Safety Service’s Consumer Liaison
More information and details can be found        Unit on 1800 811 911. All complaints are
by contacting Chaplaincy Services on their       taken seriously and a full investigation will be
office number: (03) 6166 8487, or through        carried out.
the switchboard on (03) 6166 8308.

Supporting Children as
Inpatients
Most small children miss their families, so
we encourage immediate family to spend as
much time as possible with their child.

You can play a positive role during your
child’s stay in hospital by assisting the
hospital team with various routines, and by
just being with your child.

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Community Care                                   Dining Room
Should you require ongoing care after            Visitors may purchase meals in the hospital
discharge, referrals are arranged through a      dining room between 7.00am and 7.00pm.
central contact point for Community Health       The dining room is located on the ground
Nursing and other appropriate home care          floor of D Block.
services (there is a small levy charged). For
further information regarding the charges,       Discharge Procedures
ask the nurse on the ward for a contact
name and number for the service.                 Wherever possible, the doctor will give you
                                                 24 hours’ notice prior to your discharge.
Services that can be provided in your
                                                 Please ensure that you have transport
home by community-based providers,
                                                 arranged with a relative/friend/carer, and you
include nursing care, personal care,
                                                 are out of bed in time to leave your ward
domestic assistance and allied health (e.g.
                                                 by 10.00am on the day you are to leave the
physiotherapists and occupational therapists).
                                                 RHH.

                                                 Please ask the staff to assist you if required.
Dentures
                                                 When you are discharged, you will receive
Please ask staff for a container for your
                                                 up to one month’s supply of medication. This
dentures, which will be labelled for you.
                                                 will give you time to visit your local doctor
Dentures can easily be lost if wrapped and
                                                 to arrange further prescriptions. There is a
left in your pocket or in the bedside cabinet.
                                                 co-payment fee for medications dispensed
                                                 by the Pharmacy Department for patients at
                                                 discharge, payable within 30 days.

                                                 Any special arrangements for your continued
                                                 care will have been made by RHH staff,
                                                 such as appointments for you to return to
                                                 see a doctor as an outpatient. If you have
                                                 any belongings/valuables that you need to
                                                 retrieve before you are discharged, please
                                                 make these arrangements with the nurse
                                                 caring for you prior to discharge.

                                                                                           8
Transit Lounge                                    Regular fire alarm and fire door checks take
                                                  place. Prior to any checks commencing, a
The Transit Lounge assists the RHH with the
                                                  general announcement will be made over the
co-ordination of bed management. Patients
                                                  hospital public address system.
may be transferred to the Transit Lounge
when waiting for discharge medication,
education or transport home. Patients wait        Enquiries
in a relaxed environment with television,         Telephone calls from people enquiring about
reading material and complimentary tea,           a patient’s condition will be put through to
coffee and light refreshments provided.           the wards between 9.00am to 5.00pm.
Nursing care is available for patients in the
Transit Lounge.                                   Due to reduced staffing outside of normal
                                                  business hours, family and friends are
                                                  encouraged to minimise non-urgent
Donations, Gifts and                              telephone calls to the hospital during these
Bequests                                          times. For patient enquiries, contact our main
The RHH appreciates the generosity and            switchboard on (03) 6166 8308.
support it receives from the community,           To assist staff in managing the number of
small businesses, large corporations and the      telephone calls, it is preferable that one
Tasmanian public.                                 relative be nominated as the information
Each year the RHH is well supported by a          provider for your family, relatives and/or
network of benefactors, who raise funds to        friends. Further information may be given
purchase medical equipment. If you would          personally to a patient’s next-of-kin, but
like to enquire about making a donation, gift     details of your illness are confidential and will
or a bequest, please contact the Community        not be given without consent.
Relations Unit on (03) 6166 8846.
                                                  Hearing Aids
Emergency Procedures and                          Please advise staff if you wear a hearing aid,
Fire Alarms                                       as this information will assist those involved
                                                  in your care.
In a personal emergency you can call for
assistance by pressing the ‘Nurse Call’
button.

In the unlikely event of a general emergency,
remain calm and await instructions from
staff. Please do not leave the ward/unit unless
you are instructed to do so by staff.

                                                                                            9
Informed Consent                                   Identification of Patients
Before any medical procedure is carried out,       During your stay with us, it is important that
you will be asked to give your permission or       you are correctly identified by hospital staff.
consent. You will be given information about       Correct identification will make sure that
the procedure, its effects, likely success,        you receive the treatment procedure, tests
risks, benefits and alternatives. This is called   or medications which have been prescribed
informed consent. If you do not understand         especially for you.
any aspect of your treatment, ask questions
                                                   On admission, you will be issued with an
until you are satisfied.
                                                   identification band. You need to wear your
In most instances, medical treatment cannot        identification band at all times during your
be given unless you have given consent             hospital stay. Please check your personal
(although there are some circumstances             information details and advise staff if any
where medical care can be given without            information is incorrect.
consent, for example in an emergency).
                                                   For your safety, staff will check your
In non-urgent situations where you are             identification band to make sure that your
unable to make your own decisions, consent         first and last name and date of birth are
will, when practical, be sought from the           the same as those on your medical charts
person responsible for you (next of kin) or        when prescribing your treatment, procedure,
your enduring guardian.                            test or medication. Please tell the doctor or
                                                   nurse if your identification band comes off
While you are able to make your own
                                                   during your stay, or if the information on it is
decisions, you have a right to choose which
                                                   incorrect.
of the treatments offered you wish to
undergo. You can also change your mind and
withdraw your consent at any time.                 Identification of Staff
The RHH is a teaching hospital, working            During your admission you will be cared for
in close partnership with the University of        by a team of doctors, nurses and allied health
Tasmania. Many students in the health care         professionals, as well as clerical, catering and
professions are taught within the hospital,        housekeeping staff. All staff are required to
and interviewing and examining patients is         wear an identity badge which displays their
an important part of their education and           photograph, name and job title.
training. We ask for your co-operation and
encourage you to participate in our teaching
and research activities. Your consent is
required before students can interview or
examine you.

                                                                                            10
Interpreter Service                               The Central Auxiliary Kiosk & Coffee Shop
                                                  operates a trolley service to wards (Monday
If English is not your first language,            to Friday). Newspapers, magazines, fruit,
arrangements can be made for an interpreter       drinks and personal items are available for
if required. Speak with your nurse to make        purchase.
these arrangements.
                                                  Laundry
Internet Access
                                                  The RHH is unable to launder patients’
There is no internet access available within      personal clothing. If you have no clean
the RHH.                                          personal clothing due to an emergency
                                                  admission, the hospital will supply pyjamas or
Interviews with the Doctor                        gowns.

You are encouraged to discuss your illness
or any associated problems with your ward
                                                  Leaving the Ward/Unit
doctor.                                           You are asked to tell the nurse before leaving
With your permission, your next-of-kin            the ward/unit area as they are directly
may also speak with your doctor. In both          responsible for your safety while in the care
instances, it is best to give prior notice to     of the RHH.
enable the doctor to arrange a convenient
time to meet. Alternatively, ask your nurse to    Library Service
arrange a suitable time.
                                                  A mobile library service, provided by
                                                  volunteers, visits wards each week.
Kiosk
The Central Auxiliary Kiosk & Coffee Shop is      Mail
located in the forecourt, outside the Liverpool
                                                  Personal mail is delivered to the ward daily.
Street entrance. Hot food, sandwiches,
                                                  Incoming mail should be addressed as
fruit, cakes, hot and cold drinks along with
                                                  follows:
gifts, flowers and balloons are available
for purchase. All profits from the Central        Name of Patient and ward number/name
Auxiliary Kiosk & Coffee Shop are directed to     Royal Hobart Hospital
buy special equipment for the RHH.                GPO BOX 1061
                                                  HOBART TAS 7001
Hours of opening:
Monday – Friday:
8.30am to 6.30pm.
Saturday, Sunday and Public Holidays:
11.00am to 6.30pm.

                                                                                           11
Medications                                        Meals and Dietary
Bring any medications and supplements
                                                   Requirements
that you take, or have taken recently, with        You will be provided with a choice of
you to hospital. This includes anything that       meals and a variety of menu plans. Menus
you may have purchased from a pharmacy,            are delivered with breakfast and collected
supermarket or health food store.                  between 9.30am to 12.00 noon. Some
This will assist the medical staff in making       patients may be prescribed a special diet by
an appropriate assessment of your future           their doctor as part of their treatment. If you
drug therapy requirements. Please also             are normally on a special diet at home or
bring any eye drops, puffers, patches or           have a specific food allergy, please tell the
creams/ointments that you are using. These         nursing staff.
medications will be checked by hospital staff      Meal times are:
and stored safely until you are ready to leave.
                                                   Breakfast         7.00am to 8.00am
Do not take your own medications while you
                                                   Morning Tea       10.00am
are an inpatient, unless specifically told to by
an RHH nurse, pharmacist or doctor. The RHH        Lunch		           12.00 noon to 1.00pm
provides the majority of the medications you
                                                   Afternoon Tea     3.00pm
will require.
                                                   Evening Meal      5.00pm to 6.00pm
When you are discharged (or when you
attend as an outpatient), you will receive up      Supper		          7.00pm
to one month’s supply of medication. This          A hot beverage is served at meal times.
will give you time to visit your local doctor to
arrange further prescriptions.
                                                   Multicultural Health
There is a co-payment fee for medications          Services
dispensed by the Pharmacy Department for
patients at discharge and when seen in an          A Multicultural Health Liaison Officer (MHLO)
outpatient clinic.                                 is employed by the RHH to assist refugees,
                                                   humanitarian arrivals, international students
Co-payments are based on the cost of
                                                   and migrants with emotional and practical
the medication and whether the patient
                                                   support, and to assist individuals and families
possesses a valid concession or entitlement
                                                   to access to a wide range of culturally safe
card.
                                                   health care services.
Pharmacy provides patients with an invoice,
which needs to be paid within 30 days of
receiving the medication. There are several
payment options, which are detailed on the
invoice.
                                                                                            12
Information is also provided to people and         This is likely to be because they are unable to
community groups on a range of health-             return home (for example they may have lost
related topics, including maternal and child       some independence) and there is difficulty
health care, women’s health, diabetes,             finding alternative accommodation and care
preventative health, etc. The MHLO plays an        for them.
educative role within the hospital setting,
                                                   When patients are classified as non-acute,
delivering training on culturally safe practices
                                                   they are required to pay a daily hospital fee,
to health care professionals who work with
                                                   as required under the Australian Healthcare
people from diverse cultural backgrounds.
                                                   Agreement.
If English is not the first language of the
                                                   This fee will contribute to the day-to-day
client, professional interpreters are able
                                                   expenses of being in hospital, including
to assist the communication exchange of
                                                   food, accommodation and therapy. Patients
medical/clinical information at no cost.
                                                   may be eligible to access Rental Assistance
The MHLO service is confidential and               from Centrelink to help with this cost (please
available to both patients and their families.     discuss this with your Social Worker – call
The MHLO is available Monday to Friday on          [03] 6166 8354)
(03) 6166 8126 or 0448 902 042, or via
email rhh.multiculturalhealthliaison@ths.tas.      Patient Medical Records
gov.au. Speak with your nurse if you wish to
see the MHLO.                                      You have the right to ask to see information
                                                   about you created and retained by the
                                                   Tasmanian Health Service, in accordance
Newspapers
                                                   with the Right to Information Act 2009. A
Newspapers are available from the Central          fee may be incurred if you request a copy
Auxiliary Kiosk & Coffee Shop (forecourt           of your medical record. Confidentiality of
outside the Liverpool Street entrance) or from     your records is required under the Personal
the kiosk trolley, which visits wards each         Information Protection Act (PIP Act) 2004.
weekday (Monday to Friday).                        Confidential information, including treatment
                                                   details, will not be released without your
Non-Acute Inpatients                               consent unless required for the ongoing
                                                   provision of approved clinical care or by law.
The RHH is an acute care hospital, providing       To access your medical record, you can call
treatment and care for patients who are sick       the Patient Release of Information Officer on
or injured. Sometimes patients may remain          (03) 6166 8898.
at the RHH after they have moved from the
acute phase of their illness or injury.

                                                                                           13
Private Patient                                    Patients who elect to be treated as private
                                                   patients, but who do not have private health
Classification – Medicare                          cover, will be responsible for accommodation
Eligible                                           fees and any prosthesis used (self-insured). As
If you choose to be admitted as a private          an inpatient, you may claim any diagnostic
patient, you will be treated by your               tests through Medicare, but you will be
nominated doctor, provided the doctor has          required to pay the balance as an uninsured
a right to practice at the RHH and agrees to       patient.
undertake your care. As a private patient you
will be able to request a single room, if one is   Medicare Ineligible
available. Single rooms are in limited supply
                                                   Patients without a Medicare entitlement
and may not be available because other
                                                   will generally be expected to pay for their
patients have a clinical need for a single room
                                                   treatment. Health fund or travel insurance
(for example, a patient who needs to be
                                                   details will be requested at the time of
treated in isolation). You will also be eligible
                                                   admission. If you have any concerns, please
for free television rental.
                                                   discuss with a RHH Social Worker.
As a private patient in a public hospital,
you should have no out-of-pocket costs.            Rights and Responsibilities
However, all patients are responsible for
the payment of any discharge medications.
                                                   – What You Should Know
The RHH will accept your private health            as a Patient
fund payment as full payment of hospital
accommodation charges. Medicare will cover         Your Rights Are:
75% of your doctor’s bill (specialist medical      •	To receive free public hospital services as a
services fees, including medical tests) and           public patient.
your private health insurance fund will cover
                                                   •	To receive treatment on the basis of your
the other 25%. While you are an inpatient,
                                                      health needs, regardless of your financial
diagnostic tests will be covered by Medicare
                                                      or health insurance status.
and your health fund, along with surgically-
implanted prosthesis.                              •	To have access to public hospital services
                                                      regardless of where you live in Australia.
By using your private health insurance, the
money received assists the hospital to buy         •	To be treated with respect, compassion
additional equipment, maintain facilities and         and consideration of privacy, which takes
provide improved services to the Tasmanian            into account your background, needs and
community.                                            wishes.

                                                                                            14
•	To participate fully in the decisions about   Your Responsibilities Are:
   your care, including admission, discharge
                                                 There are a number of things that you can do
   and arrangements for continuing care.
                                                 to help health workers provide better care for
•	To be given a clear explanation of the        you. You should:
   proposed treatment including risks and
                                                 •	Provide information that enables health
   alternatives, before you decide whether
                                                    care professionals to give you appropriate
   you will agree to the treatment.
                                                    care and advice.
• To seek a second medical opinion.
                                                 •	Treat seriously any decision made in
•	To give your informed consent (except            partnership with a health professional
   in exceptional circumstances) before             regarding your treatment.
   a procedure is carried out, including
                                                 •	Comply with your prescribed treatment or
   consent to participation in undergraduate
                                                    tell your health care professional of your
   health professional teaching, or medical
                                                    intention not to do so.
   research.
                                                 •	Conduct yourself in an appropriate way
• To withdraw your consent or refuse
                                                    so as not to interfere with the wellbeing
further treatment.
                                                    or rights of other patients or staff.
• To have access to information contained
in your medical record.

•	To expect that information about your
   hospital care will be confidential unless
   the law allows otherwise.

•	To receive interpreter services if you are
   experiencing difficulty communicating
   with staff.

•	To commend health workers, to complain
   about your health care and/or to be
   advised of the procedure for expressing
   concern about your care.

                                                                                        15
Parking                                         Drop-Off and Pick-Up Areas
                                                Patients can be dropped off and picked up
Patients and visitors to the RHH can access a
                                                at the Liverpool, Argyle and Campbell Street
range of parking facilities.
                                                entrances. However, some drop-off and pick-
Argyle Street Car Park                          up areas and entrances may be closed due to
                                                construction work.
Open: 7.00am to 10.00pm, seven days a
week.
                                                Postal Service
This information was correct at time of
publication. For updated information, please    Stamps can be purchased from the Central
refer to www.hobartcity.com.au.                 Auxiliary Kiosk & Coffee Shop and an
                                                Australia Post standard mail box is located in
Market Place Car Park                           the Liverpool Street forecourt.
Open: 24 hours a day, seven days a week.
                                                Public Toilets
Vodafone Central Car Park
                                                Public toilets are available on each floor of
Corner Argyle and Bathurst Street, Hobart.
                                                the RHH.
Open: 24 Hours a day, seven days a week.

Street Parking
Metered parking spaces are available outside
the hospital in Argyle and Campbell Streets.

Short-Term Parking
Short-term parking for people with
disabilities, and/or for patient drop off/
pick up is available outside the hospital at
the Liverpool, Argyle and Campbell Street
entrances.

Hospital Access
The Liverpool Street entrance to the hospital
is accessible 24 hours a day, seven days
per week. The Argyle and Campbell Street
entrances are closed between the hours of
8.30pm and 6.00am.

                                                                                         16
Smoking                                            However, if you expect to be in hospital for
                                                   a considerable length of time, you may use
The RHH is a smoke-free site. Tobacco use          your own hand-held device subject to certain
and smoking is prohibited on the RHH site          RHH requirements being met, including the
(including entrances and hospital grounds).        inspection and tagging of the equipment
This ban also applies to the repatriation          by an authorised electrician to ensure
complex in Davey Street, the Renal Unit at         compliance with electrical safety standards.
St John’s Park in New Town, and Mental             Further details on the RHH policy can be
Health. Authorised nominated tobacco               obtained from ward/unit staff.
control officers are medical orderlies, security
and nominated administration personnel.
                                                   Travel Assistance Scheme
Patients/visitors to the RHH site will be asked
to cease smoking, or may receive an on-the-        The Department of Health Patient Travel
spot fine if they persist.                         Assistance Scheme (PTAS) provides assistance
                                                   for Tasmanians who have to travel long
Any breach of the Public Health Amendment
                                                   distances to access medical services either in
(Smoke Free Areas) Act may result in
                                                   Tasmania or interstate. The scheme provides
prosecution in accordance with the Act.
                                                   a subsidy only, and does not cover all of
Quitline is a free, confidential, telephone-       the costs associated with travel. For more
based support service designed to help             information on the scheme, please contact
smokers quit smoking. For the cost of a local      your local PTAS office.
call, smokers can request a free information
                                                   Southern Office (03) 6166 8225
pack or receive advice about quitting from
trained advisors. Contact Quitline on              Northern Office (03) 6777 6249
137 848.
                                                   Northwest Office (03) 6477 7734

Television Service                                 Valuables
Overhead televisions are available for hire.
                                                   Please do not bring valuables (such as
Please enquire about details upon admission.
                                                   jewellery, large sums of money, electronic
Patients are discouraged from bringing
                                                   games or computer equipment) with you as
their own electrical appliances, including
                                                   the RHH is unable to accept responsibility for
televisions and other hand held devices.
                                                   any loss of items during your stay.

                                                   If you would be upset at the loss, please
                                                   don’t bring the item into the RHH.

                                                                                           17
Visiting Hours                                     Children
                                                   Children are welcome to visit patients, except
On, or shortly after, admission a registered
                                                   those suffering from infectious diseases. If in
nurse/midwife will discuss the family presence
                                                   doubt, please discuss with the ward staff.
and visitor guidelines with patients. Patients
can then make decisions about family               To aid rest and recovery, noise should be kept
presence and visitors. A flexible approach         to a minimum and family and visitors must be
will ensure that the needs and preferences of      mindful and sensitive to the needs of other
each patient can be met.                           patients.
Family and visitors are asked not to come
                                                   Exceptions
to the hospital if they are feeling ill or have
recently been exposed to contagious illnesses      Special circumstances that may limit visiting
or infections.                                     patients include:

                                                   •	Clinical and emotional needs of the
Next of Kin and Immediate Family
                                                      patient.
There are unrestricted visiting hours for next
                                                   •	Family members or visitors inability to
of kin and/or immediate family members in
                                                      meet hospital infection control policies.
all settings, at any hour.
                                                   •	The need to maintain a sterile
Friends and Other Family                              environment.
All other extended family members and              •	A limitation as requested by the patient or
friends are welcome to visit patients from            patient’s next of kin.
12.00 noon to 9.00pm, Monday to Friday,
                                                   •	Space limitations in the patient rooms or
and 9.00am to 9.00pm Saturday and Sunday,
                                                      bed spaces.
unless exceptions apply.
                                                   •	Patient, family, visitor or employee safety
All family members and visitors are asked to
                                                      issues.
minimise visits during the handover period
from 1.30pm to 3.00pm.                             •	There may be unique and extenuating
                                                      circumstances.
Family and visitors will not be denied access
to the patient without a legitimate reason         Patients in police custody and/or correctional
as deemed reasonable by the Nurse Unit             services custody will not be permitted to have
Manager or Associate Nurse Unit Manager            visitors.
and Clinical Director, in collaboration with the
patient and next of kin.

                                                                                            18
Unit Specific Restrictions                       If you are interested in becoming an RHH
                                                 volunteer, please contact our Volunteer
Some restricted units have specific
                                                 Service on telephone (03) 6166 7087 for an
requirements and restrictions. These include:
                                                 application package, or to seek answers to
• Maternity.                                     any queries you have in regard to the RHH
• Neonatal and Paediatric Intensive Care.        Volunteer Service Program.

• Paediatric Unit
                                                 Wheelchairs
• Department of Critical Care Medicine.
                                                 Patients who first arrive at the hospital and
• Emergency Department.
                                                 require wheelchair assistance to transfer
• Inpatient Mental Health.                       to appointments or locations within the
                                                 hospital are encouraged to arrange their
• Theatre Recovery
                                                 own wheelchairs. The medical orderly team
Please check with the relevant unit prior to     provides wheelchair transfers for inpatients
visiting.                                        and those being discharged.

Volunteer Network                                Wills
The hospital has approximately 120               Should you wish to make a Will while you
volunteers, who vary from 18 to 86               are in the RHH, you are advised to contact a
years of age. They all bring a wonderful,        solicitor or trustee company.
diverse range of skills and personalities to
enhance the consumer experience at the
hospital. For example, volunteer duties
include staffing information/welcome
desks, guiding consumers throughout the
hospital, assisting with patient activities on
various wards, undertaking the refreshment
service in outpatient clinic areas and the
pharmaceutical courier service. However, and
most importantly, the volunteers are here to
provide conversation, company and general
support to patients and staff each day.

                                                                                         19
DO YOU NEED AN INTERPRETER?
                                         PLEASE POINT TO THE LANGUAGE YOU SPEAK.
     ENGLISH
                                         WE WILL ARRANGE AN INTERPRETER AT NO CHARGE.

 AMHARIC                                          ኣማርኛ       HA Z AR AGI                                  ‫ه زارگی‬   PUNJABI                                                       ਪੰ ਜ ਾਬ ੀ
  እባክዎ ቋንቋዎ የትኛው እንደ ሆነ ለይተው ያሳዩን፤                               .‫مو بلدی شیم‬.‫لطفا طرف زیبون از خود خو اشاره کنین‬   ਕ ਿਰਪਾ ਿਰਿੇ ਆਪਣ ੀ ਭਾਸਾ ਵੱ ਲ ਇਸਾਰਾ ਿਰੋ I ਅਸ ੀਂ
  ኣስተርጓሚ በነፃ እናቀርብልዎታለን።                                                                       ‫ترجامن مفت میگری‬     ਕ ਬਨਾਂ ਕ ਿਸੇ ਿ ੀਮਤ ਦੇ ਦੁ ਭਾਸ ੀਏ ਦਾ ਪ੍ਰ ਬੰ ਧ ਿਰਾਂ ਗੇ I

 AR ABIC                                          ‫العربية‬    HINDI                                         हिं दी   RUSSIAN                                             РУССКИЙ
      ‫قم باإلشارة إىل لغتك وأخربنا ما هي لهجتك حتى ندبر‬      कृ पया अपनी भाषा की ओर इशारा कीजिए। िम                 ПОЖАЛУЙСТА, ПОКАЖИТЕ НА ЯЗЫК, НА

                                     ‫مرتجام لك مجانا‬         दुभाषषए की वयवस्ा करें गे और यि नन:शुलक                КОТОРОМ ВЫ ГОВОРИТЕ. МЫ ПРЕДОСТАВИМ
                                                             िोगा।                                                  ВАМ БЕСПЛАТНОГО ПЕРЕВОДЧИКА.

 BURMESE                                         ျ မန္မ ာ    INDONESIAN             BAHASA INDONESIA                SERBIAN                                               СРПСКИ

  ေက်းဇူးျပဳ၍ သင္၏ဘာသာစကားကို ေဖာ္ျပပါ။                      Silakan tunjuk ke bahasa Anda. Kami akan               Молимо покажите нам којим језиком
  ကၽြႏပ
      ု္ တ
         ္ ႔ို စကားျပန္တစ္ဦး အခမဲစ
                                 ့ စ
                                   ီ ဥ္ေပးပါမည္။
                                                             mengatur seorang juru bahasa tanpa biaya.              говорите. Заказаћемо вам бесплатног
                                                                                                                    преводиоца.

 CANTONESE                                     廣東話           ITALIAN                               ITALIANO         SPANISH                                             ESPAÑOL
 請指出哪一種是您的語言。                                                Vogliate indicare la vostra lingua.                    Por favor, señale cuál es su idioma.
 我們將免費安排口譯員。                                                 Organizzeremo un interprete gratuitamente.             Pediremos un intérprete sin cargo.

 CROATIAN                                HRVATSKI            JAPANESE                                    日本語        S WAHILI                                           KISWAHILI
 Molimo pokažite nam koji jezik govorite.                    通訳が必要な方は該当する言語を指差して下                                   Tafadhali onyesha lugha yako. Tutapanga
 Zakazat ćemo vam besplatnog tumača.                         さい。当院で無料手配いたします。                                       kupata mkalimani bila malipo kwako.

 DARI                                                ‫دری‬     K AREN UND                                    unD      TAMIL                                                         தமிழ்

      ‫ ما طور مجانی ب رای شام‬.‫لطفا زبان خود را نشان دهید‬     0Ho;plReJ.b.qleusdmwuh>I                               உங்கள் மமொழியைத் தைவுமெய்து
                                                             ySRuwdRusd;xHw>w*RvXw>wCheRtyShRb.M.vDRI               குறிப்ிட்டுக் ்கொட்டுங்கள். மெலவினறி
                                   ‫ترجامن آماده می کنیم‬                                                             ஒரு மமொழிம்ைரப்ொளயை நொங்கள்
                                                                                                                    ஒழுஙகுமெய்்வொம்.
 FILIPINO                                   FILIPINO         KOREAN                                      한국어
                                                                                                                    THAI                                                    ภาษาไทย
 Ituro mo lamang kung alin ang iyong wika.                   귀하의 언어를 지적하시면 무료로 통역사를
 Maghahanda kami ng isang interpreter nang                   연결해 드리겠습니다.                                            โปรดชีไปที
                                                                                                                          ้   ภ่ าษาของคุณ เราจะจัดหาล่ามให้
 libre.                                                                                                             โดยคุณไม่ต ้องเสียค่าบริการ

 FARSI/PERSIAN                                     ‫فارسی‬     MANDARIN                                    普通话        TIGRINYA                                                       ትግርኛ

 ‫ لطف اً به زبان خود روی این‬.‫ما مرتجم رایگان ف راهم میکنیم‬   请指出哪一种是您的语言。                                           ቋንቋኹም ኣየናይ ምዃኑ ፈሊኹም ኣሪኡና ፤
                                         ‫صفحه اشاره کنید‬     我们将免费安排口译员。                                            ኣስተርጓሚ ብነፃ ክነቕርበልኩም ኢና።

 FRENCH                                 FRANÇAIS             NEPALI                                      नेपाली     URDU                                                               ‫اردو‬
 Indiquer en pointant vers votre langue. Nous                कृ पया आफ्नो भाषा त िर दे ख ाउ्ु ह नोस् । हाम ी        ‫رک� ےگ۔‬ ‫رک�۔ مہ یا� زابین رتممج تفم ہ ی‬
                                                                                                                         ‫ما ی‬                            ‫راہ رہمابین اینپ زابن یک رطف ااشرہ ی‬
 nous occupons de vous obtenir gratuitement                  दनोभासे क नो बयबस्ा त ्शु ल क रुपमा ग्ने छ ौं।
 les services d’un interprète.

 GERMAN                                  DEUTSCH             OROMO                                OROMOO            VIETNAMESE                                      TIẾNG VIỆT
 Bitte zeigen Sie auf Ihre Sprache. Wir                      Afaan dubbattu nutti agarsisiisi. Afaan hiikaa         Vui lòng chỉ ngôn ngữ của quý vị. Chúng tôi sẽ
 werden einen Dolmetscher kostenlos zur                      tola siif qopheessina.                                 sắp xếp thông dịch viên miễn phí cho quý vị.
 Verfügung stellen.

 GREEK                                  ΕΛΛΗΝΙΚA             POLISH                                     POLSKI
 Παρακαλούμε δείξτε μας ποια γλώσσα                          Prosimy wskazać swój język ojczysty.
 μιλάτε. Θα προγραμματίσουμε την παρουσία                    Zorganizujemy bezpłatną usługę tłumacza.
 διερμηνέα δωρεάν.

24 HOUR TELEPHONE
INTERPRETERS                       )131 450                        FOR ON-SITE INTERPRETERS AND ENQUIRIES
                                                                   PHONE THS INTERPRETER SERVICES                                            ) 6166 7000
My healthcare rights
                      This is the              I have a right to:
                      second
                      edition of the           Access
                      Australian               Healthcareservicesandtreatmentthatmeetsmyneeds
                      Charter
                      of Healthcare            Safety
                      Rights.                  Receivesafeandhighqualityhealthcarethatmeetsnationalstandards
                                                Becaredforinanenvironmentthatissafeandmakesmefeelsafe
                      These rights apply
                      to all people in all
                      places where health
                                               Respect
                      care is provided         Betreatedasanindividual,andwithdignityandrespect
                      in Australia.             Havemyculture,identity,beliefsandchoicesrecognisedandrespected

                      The Charter
                      describes what you,
                                               Partnership
                      or someone you care      Askquestionsandbeinvolvedinopenandhonestcommunication
                      for, can expect when      Makedecisionswithmyhealthcareprovider,totheextentthatI
                      receiving health care.      chooseandamableto
                                                 IncludethepeoplethatIwantinplanninganddecision-making

                                               Information
                                               Clearinformationaboutmycondition,thepossiblebenefitsandrisks
                                               ofdifferenttestsandtreatments,soIcangivemyinformedconsent
                                                Receiveinformationaboutservices,waitingtimesandcosts
                                                 Begivenassistance,whenIneedit,tohelpmetounderstandand
                                               usehealthinformation
                                                  Accessmyhealthinformation
                                                   Betoldifsomethinghasgonewrongduringmyhealthcare,howit
                                               happened,howitmayaffectmeandwhatisbeingdonetomake
                                               caresafe

                                               Privacy
                                               Havemypersonalprivacyrespected
                                                Haveinformationaboutmeandmyhealthkeptsecureandconfidential

                                               Give feedback
                                               Providefeedbackormakeacomplaintwithoutitaffectingtheway
                                               thatIamtreated
PUBLISHED JULY 2019

                                                Havemyconcernsaddressedinatransparentandtimelyway
                                                 Sharemyexperienceandparticipatetoimprovethequalityofcare
                                                  andhealthservices

                                                                       For more information
                                                                       ask a member of staff or visit
                                                                       safetyandquality.gov.au/your-rights
Are you
 Aboriginal or
 Torres Strait
     Islander?

If you are, please let us know.
We will use this information to improve the planning and delivery of health
and wellbeing services to Aboriginal and Torres Strait Islander people.
CONCERNED
       ABOUT A PATIENT?

How to raise concerns about
a patient’s health with staff
Are you a patient, a family member, carer or friend
of a current hospital patient and have concerns about
patient health?
Feel as though something is not right? Concerned a
patient is not improving as expected?
Please feel free to come and talk to staff about your
concerns.

STEP 1 - Tell Staff
Talk to the ward nurse/midwife, doctor or an allied
health professional about your concerns.
If you are still worried or concerned with the
response…..

STEP 2 - Ask Again
Ask to talk to the nurse/midwife in charge or a
senior doctor.

If you are still worried or concerned with the
response…..

STEP 3 - Call this number
Telephone us:

           (03) 6166 6744
       Tell the operator that you are making a          If you are unable to access a phone, please ask staff to
                “CARE Call”                             assist.
                                                        You will be asked to provide the following information:

                                                          • Your name and phone number
                                                          • The location (hospital, ward)
                                                          • The name of the person you are worried about.

                                                        A member of the CARE Call team will speak to you,
                                                        listen to your concerns and act on your concerns.
                                                        If you have feedback regarding matters other than
                                                        patient health, please ask staff about the Consumer
                                                        Feedback process.
Six Ways to Beat Heart  Attack
                                 Be part of a caring,
           Local Community
1. Check your Blood Pressure                                           4. Maintain Normal Weight
           Services
  High blood  pressure often gives nofor
                                       warningYour
                                                 signs and it is                supportive and
                                                                         If you or your children are too fat the chances of developing
  necessary to have it checked regularly by your doctor. High            health problems are increased. Ask your doctor for a
                  Information
  blood pressure sharply  increases the risk of heart attack,                   vibrant community.
                                                                         sensible weight reducing diet or get the Heart Foundation's
  stroke and other conditions if it goes undetected and                  publication "Guide to Losing Weight." Bad food habits
  untreat-ed. With proper medical treatment this disease                 formed in childhood are hard to break in later life, so it is
  can  be brought under control                                                 Weyour
                                                                         important   provide   a range of care:
                                                                                         children
   The     following    pagesin most   cases. information
                                  contain
                                                                         follow •aResidential
                                                                                   healthy eatingaged
                                                                                                  pattern.
                                                                                                      care • Independent living
2. Don't
    on aSmoke
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  Smoking greatly increases your risk of heart attack. It is           5. Improve Physical Activity
                                                                              • Respite care                  • Home care
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  never  too latechosen
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                              evidence you that
                                             anddamage
                                                    yourcan              Exercise should be fun not a chore. Choose a physical
  bevisitors
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                during     andDo not smoke
                                  after    cigarettes
                                        your   stay.and                  activity you enjoy, make it a family affair, walk the dog,
  dis-courage your family and friends from smoking.                      cycle around the park, swim, play tennis, take the family for
    Though   a service’s             feature in the                      a sail. Exercise regularly, your doctor can tell you what kind
3. Reduce Blood Fats                                                     of activities will suit your age and physical condition.
  Apublication          doesn’t
      high level of blood             implyand/or
                            fats (cholesterol   an endorsement
  triglycerides) increases the risk of heart attack. With              6. Have Regular Check-ups
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                                                         can be           Regular check-ups enable your doctor to detect and treat
                                                                                    Not for       40+ years expert             Proudly
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                                This means  reducingfor
                                                     totaltheir
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                                                                                                       heart attack and other
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                                                                                                                                forms of
                                                                                                                           Tasmanian
  particularly saturated fats, and cholesterol in rich foods. A           heart and  circulatory disease.
     support,
  balanced    diet iswithout
                      necessary forwhich      this publication
                                      good health.  Ask your doctor
  forwould
       advice ornot                                                              To find out more, please visit onecare.org.au
                       bethe
                  contact    possible.      Please
                                National Heart        takeinthe
                                                 Foundation     your                    Heart Foundation
  State for information on nutritional guidelines for you and                    or callNational
                                                                                         our local   team
                                                                                                 Heart     on (03)
                                                                                                       Foundation    6220 1200
                                                                                                                  of Australia
     time    to
  your family.   look    through         their   services    and
     consider their usefulness to you.

   Six Ways to Beat Heart Attack
   1. Check your Blood Pressure
       High blood pressure often gives no warning signs and it is
       necessary to have it checked regularly by your doctor.
   2. Don't Smoke
       Smoking greatly increases your risk of heart attack.
   3. Reduce Blood Fats
       A high level of blood fats (cholesterol and/or triglycerides)
       increases the risk of heart attack.
   4. Maintain Normal Weight
       If you or your children are too fat the chances of                    YOUR HOME AWAY FROM HOME
       developing health problems are increased.
   5. Improve Physical Activity
                                                                               We understand the importance of having
       Exercise should be fun not a chore. Choose a physical
       activity you enjoy, make it a family affair, walk the dog,               family and friends close by. At The OId
       cycle around the park, swim, play tennis, take the family               Woolstore we can offer you a home away
       for a sail. Exercise regularly, your doctor can tell you what             from home just a few blocks from the
       kind of activities will suit your age and physical condition.                           hospital.
   6. Have Regular Check-ups                                                        Please quote Royal Hobart Hospital
       Regular check-ups enable your doctor to detect and treat                     when booking to receive our special
       conditions that can lead to heart attack and other forms of                          hospital stay rate.
       heart and circulatory disease.
                                                                                       1 Macquarie Street, Hobart | 6235 5355
                   Heart Foundation                                                      reservations@oldwoolstore.com.au
                   National Heart Foundation of Australia                                    www.oldwoolstore.com.au
WELCOME TO OUR
HOLISTIC CARE

A unique experience of choice, lifestyle
and belonging for all people as they age.
We offer support that suits your stage of life, whether you need help
in the comfort of your own home, want to enjoy a maintenance-free
lifestyle in one of our vibrant retirement communities, or require
24-hour care in one of our Aged Care Centres across Australia.

To enquire or book a tour, contact us on 1300 111 227 or visit our
website at agedcare.salvos.org.au

Residential Aged Care | Retirement Living
Community Care | Respite Care
Independent Health Care Service

Offering a comprehensive range of home services
        Home Care Package & NDIS Provider
              Nursing     Veteran Support
             Personal Care      Home Help
   Phone us to discuss innovative solutions and options
                  4 Sunderland Street
                   Moonah TAS 7009
                     (03) 6228 3899
            ihcs@independenthealth.com.au
            www. independenthealth.com.au
MARY OGILVY HOUSE
What is special about Mary Ogilvy House?
l M
   ary Ogilvy House delivers individual service and care, providing a high quality lifestyle in
  a homely environment.
   appiness, comfort and safety are of prime concern and Mary Ogilvy House’s, dedicated
l H
  care team and ancillary staff are available at all times.
l We accommodate 80 residents including those in respite care.
l Residents are encouraged and supported to maintain their independence at all times.
l Home cooked meals – seasonal menu has resident input.
l Person-centred care emphasising “Yes Culture”.
l A
   fully equipped Physiotherapy and Fitness Centre operates with a registered
  physiotherapist and physiotherapy assistant five days a week.
l Close to all services.
l ALL ENQUIRIES WELCOME

              CALL 03 6279 4200
              maryogilvy@maryogilvy.com.au
                51 Pirie Street, New Town Tasmania 7008
CLINIC

                          • Obstetrics
                        • Gynaecology
                   • Gynaecologic Oncology
                                                                                  Dr Warren Kennedy
                                                                        Obstetrician & Gynaecologist
    www.hobartwomensspecialists.com.au
                                                                                    Dr David Gartlan
    Hobart Women's Specialists
nce in mental health in our community
    Level 6, 18 Elizabeth Street
                                                                        Obstetrician & Gynaecologist

                                                                                    Dr Jacqueline Brown
    (In the bus mall opposite GPO in the CML building)                          Gynaecologic/Oncologist

    Phone 6220 0600                                                                  Dr Michael Bunting
                                                                                         Gynaecologic

                                                   “Audrey loves her
                                                   time at Glenview
                                                   respite care and
    Excellence in mental health in our community   everyone is fantastic
                                                   to work with.”
                                                   Rosie - daughter and carer

                                                   Are you looking
                                                   after a loved one?
                                                   We offer overnight accommodation and support
                                                   for one or more nights, to allow you to have a
                                                   well-earned break while knowing your loved one
                                                   is being cared for by our highly skilled staff.

                                                   To find out more, visit
                                                   www.glenview.org.au
                                                   P (03) 6277 8800
                                                   E admin@glenview.org.au
                                                   2–10 Windsor Street,
                                                   Glenorchy Tasmania 7010
ARGYLE STREET CAR PARK

 LOCATED OPPOSITE
 THE HOSPITAL

  • Open 7am–10pm
  • The first 90 minutes of parking are fee
  • 1200 car spaces
  • Automatic pay stations for faster exit
  • Pedestrian crossing outside car park
  • $4 maximum charge Sundays and public holidays
                            FEEL (see
  • FREE wheelchair loan service   AT car
                                        HOME       AT desk)
                                           park inquiries

                         QUEST CAROLINE
  hobartcity.com.au/longtermparking                                    SPRINGS
                                    Quest Caroline Springs is located 15 minutes
 Your Home Away From Home -         from Sunshine Hospital, offering well-appointed
                                    Studios, One and Two Bedroom Apartments. The 4893 Hobart
 Quest Apartment Hotels Hobart                                                   Royal Hobart 2018
                                    Studio provides a stylish, open-plan space with
                                    kitchenette facilities, whilst our One and Two
                                    Bedroom Apartments offer spacious living areas
                                    with fully equipped kitchens, balcony and more.
                                    Enjoy the comforts of a home away from home
                                    experience while visiting your loved ones.
                                    ✔ On-site Manager
                                    ✔ Complimentary secure parking
                                    ✔ Breakfast on-site

PRINGS
 With three unique properties in Hobart
                                   ✔ Twoall only a 10-minute
                                             bedroom          walk to the
                                                         apartments     areRoyal Hobart Hospital,
                                                                             appointed    with
 Quest is here when you need it most.
                                      two bathrooms
 The properties have a range of accommodation styles, ranging from Hotel Rooms right through to
                                   ✔ Wheelchair
 Four-Bedroom Apartments. Quest Hobart                accessible
                                          offers special            roomsand
                                                         rates to families  available
                                                                               friends visiting their
 loved ones in hospital.

 Speak with our friendly staff today!
 Quest Savoy – 38 Elizabeth St Hobart   03 6220 2300
                                Visit www.questcarolinesprings.com.au
 Quest Trinity House – 149 Brooker  Ave(03)
                                or call  Hobart
                                            8361 03 6236 9656
                                                 3888
 Quest Waterfront – 3 Brooke St Hobart 03 6224 8630                                APARTMENTS
 www.questapartments.com.au
Making Your Life Wonderful
As a truly Tasmanian not-for-profit organisation, we know our local community and how
we can deliver the best support to build and maintain your independence. This means
you can spend more time getting out and about doing the things you enjoy.

Community Care TASMANIA is a multi-award winning specialist in home care provision
across Tasmania and fully owned by its members. We exist to provide excellent
individualised services that allow our clients to enjoy richness and a quality of life; age
with dignity and respect; and live safely in their own home.

Our local team are experts in coordinating and delivering individual support and care
services, including all your personal, social and community needs.

We can help with:

Home Care Packages
If you receive a letter saying you are assigned a Home Care Package, you need to contact
a service provider such as Community Care TASMANIA, who can help you plan a budget
and make suggestions about the best services to suit your needs.

NDIS
Our friendly and professional staff are experts in coordinating and delivering
individualised support. We will support you, whatever your cultural background or
identity. We will work in partnership with you. The care plans and services we put in
place are guided by you.

Commonwealth Home Support Programme (CHSP) (Home Modifications)
Our Home Modification Services can help you with a variety of tasks that can be difficult
to manage on your own, especially when you just come out of hospital. Home
modification can include installation of shower grab rails, ramps, hand rails or step
modifications, installation and fitting of emergency alarms and more.

Dial An Angel
We also offer Dial An Angel – a 'user pays' service. Regardless
of whether you receive government support, you can
call for assistance.

   Give our friendly and caring team
       a call on 1300 722 400 to
          discuss your needs

                         1300 722 400
                         enquiries@cct.org.au
                         www.cct.org.au
EXPERT ADVICE
                    IS JUST AROUND
                    THE CORNER

   OUR FRIENDLY STAFF WILL ASSIST IN SELECTING THE
RIGHT MEDICINAL, HEALTH AND BEAUTY PRODUCTS FOR YOU.

                                       OPEN 7 DAYS
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