Patient Information Guide 2020/2021 - PLEASE LEAVE THIS GUIDE IN YOUR LOCKER FOR THE NEXT PATIENT TO READ - Hospital Patients Guide
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Patient Information Guide
2020/2021
PLEASE LEAVE THIS GUIDE IN YOUR LOCKER FOR THE NEXT PATIENT TO READ
For your own copy of this guide,
please scan the code with your
smartphone camera and a digital
download will begin.
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Did you know? On average, 169 patients are admitted to the RHH each day. Over the last year, on average: • Over 185,000 visits were made to specialist outpatient clinics. • More than 60,000 Tasmanians visited our Emergency Department. • More than 1.15 million meals were produced by our Food Services team. • An average of 5.4 new Tasmanians are born each day. • Our Communications Unit handled more than 62,000 enquiries each month via the main switchboard. • Pathology Services performed more than 1.6 million tests. • Our Department of Medical Imaging processed more than 109,080 procedures (eg x-rays).
Contents
Site Directory 2 Leaving the Ward/Unit 11
Welcome 4 Library Service 11
Coming to the RHH 5 Mail 11
Aboriginal Health Liaison Officer 6 Medications 12
Alcohol and Drugs 6 Meals and Dietary Requirements 12
ATM Facilities 6 Multicultural Health Services 12
Allergies 6 Newspapers 13
Chaplaincy Service 6 Non-Acute Inpatients 13
Supporting Children as Inpatients 7 Patient Medical Records 13
Compliments, Suggestions and Private Patient Classification – Medicare
Complaints 7 Eligible 14
Community Care 8 Medicare Ineligible 14
Dentures 8 Rights and Responsibilities –
Dining Room 8 What You Should Know as a Patient 14
Discharge Procedures 8 Parking 16
Donations, Gifts and Bequests 9 Postal Service 16
Emergency Procedures and Fire Alarms 9 Public Toilets 16
Enquiries 9 Smoking 17
Hearing Aids 9 Television Service 17
Informed Consent 10 Travel Assistance Scheme 17
Identification of Patients 10 Valuables 17
Identification of Staff 10 Visiting Hours 18
Interpreter Service 11 Volunteer Network 19
Internet Access 11 Wheelchairs 19
Interviews with the Doctor 11 Wills 19
Kiosk 11 Local Community Services for
Your Information 24
Laundry 11
1
The site map is current as of June 2020.
Please confirm locations with a staff member
2
A BLOCK 6 Transition to Home (K-6W), Adolescents
LG Emergency Medical Unit (EMU) Ward (K-6W)
G WP Holman Clinic Children’s Ward (K-6E),
1 Oncology and Haematology Clinics 7 Maternity (K-7W),
Cancer Support Centre Pregnancy Assessment and Birthing (K-7E)
4 Day Procedure & Endoscopy Units 8 Neurosurgery (K-8W),
7 Medical Specialties Special Care Nursery (K-8E)
8 Day Chemotherapy Unit, Acute Nephrology 9 General and Vascular Surgery (K-9W)
9 Oncology Inpatients Unit Orthopaedic and Surgical Specialties
(including Burns) (K-9E)
C BLOCK
10 General & Respiratory Medicine (K-10W)
G Baby Feeding Room
Rapid Assessment Medical Unit (K-10E)
1 Aboriginal Health Liaison, Chapel
Consumer Liaison Unit Telstra Building – 70 Collins Street,
2 Ambulatory Care Centre Hobart
Cardiothoracic/Cardiology Clinic G Patient Travel Assistance Scheme (PTAS)
3 Neurology and Neurophysiology Clinics 5 Diabetes Centre,
4 Main Operating Theatre Reception Persistent Pain Service
5 Pharmacy Tasmanian Adult Cystic Fibrosis Service
(TACFS)
D BLOCK
Wellington Clinics – 42 Argyle Street,
G Cafeteria
Hobart
2 Cardiothoracic & Cardiology Inpatient Unit
1 Outpatient Pharmacy,
3 Neonatal & Paediatric Intensive Care
Accounts/Cashier
E BLOCK 2 Pathology South (diagnostic pathology
2 Clozapine Clinic services for outpatients, preadmission and
general public)
F BLOCK
8 Women’s Clinics
G Grief Counsellor
9 & 10 Specialist Clinics (Adult), Preadmission Clinic,
H BLOCK Pacemaker Clinic, Holter Monitoring, Hand
LG Paediatric Outpatient Clinics Physiotherapy, Refugee Health Services, Jack
Automatic Teller Machine (ATM) Jumper Allergy Program
G Medical Imaging, Nuclear Medicine 11 Burns Clinic, Dental Clinics, Ear Nose
1 Intensive Care Unit & Throat Clinic, Oral and Maxillofacial,
2 Physiotherapy Audiology, Eye Clinic
Access via air walk over Argyle Street to Wellington 12 Orthopaedic Clinic, Burns Clinic
Clinics
Repatriation Centre – 90 Davey Street,
J BLOCK Hobart
LG Emergency Department TasEquip
G Kiosk Peacock Building
2 Acute Older Persons Unit (AOPU) LG Whittle Unit
K BLOCK G Community Rehabilitation Unit (CRU)
G Patient Admissions 1 Peacock 1
Transit Lounge 2 Peacock 2 – Acute Rehabilitation Unit
Reception 3 Peacock 3
2 Mental Health Inpatients (K-2W, K-3W) Orthotic Prosthetic Services Tasmania
Allied Therapy (K2-E) (OPTS)
3 Diving and Hyperbaric Medicine (K-3E) 94 Davey Street, Hobart
4 Operating Theatres
3
Welcome
We acknowledge and respect Tasmanian Aboriginal people as the traditional owners and
ongoing custodians of the land on which we work and live, and pay respect to Elders past,
present and emerging.
The Royal Hobart Hospital (RHH) is Tasmania’s largest hospital and the major referral centre. As
the major centre of clinical teaching and research, it has a strong collaborative relationship with
the University of Tasmania and other institutions.
The RHH provides acute, sub-acute, mental health and aged care inpatient and ambulatory
services to a population of approximately 250,000 people in the southern region.
A comprehensive range of general and specialty medical, as well as surgical services are
provided. These include many state-wide services such as cardiac surgery, neurosurgery,
extensive burns treatment, hyperbaric medicine, neonatal & paediatric intensive care and high-
risk obstetrics.
The RHH provides a 24-hour, seven-day-a-week Emergency Department (ED), and critical care
Intensive Care Unit (including cardiothoracic intensive care), and a High Dependency Unit.
The RHH has been serving the community on its current site for 200 years and has undergone a
number of redevelopments since its establishment, culminating with the opening of K block in
2020. K-block provides world-class facilities, which will benefit our community in years to come.
4
Coming to the RHH You may also want to bring a small amount
of coins for telephone calls, and some
The RHH is committed to providing the reading material.
highest standard of care and service to our
Under the agreement on funding of public
patients. Your health is our priority.
hospitals made between the Commonwealth
This booklet provides important information and State Governments, you are required to
to help and support you during your time at choose whether you wish to be a public or
the hospital. private patient when admitted for care at the
If your visit to the RHH requires an overnight RHH.
stay, please bring: As a public patient, you will be treated by
• All current medications including those doctors nominated by the RHH to provide
purchased at a pharmacy, supermarket or your medical treatment, and you will not be
health store; charged for medical or hospital services. You
cannot choose to be treated by a particular
• Any relevant x-rays, scans, reports and
doctor and will not normally be provided
referrals;
with a bed in a single room.
• Full details of your:
Decisions regarding your treatment and
o Health insurance cover health will be discussed with you so you may
o Health insurance book or card consent to or refuse treatment. If you refuse
o Medicare card treatment or participation in tests, you will
be given details of the likely or potential
o Pension/concession card
outcome of your refusal. If you refuse,
o DVA card (if eligible for repatriation
you cannot hold others responsible for the
treatment), and
outcome. You may discharge yourself from
o Safety Net card the RHH at any time.
• Your dressing gown
• Your pyjamas or nightgown
• Your slippers
• Soap
• Your toothbrush and toothpaste
• A brush or comb
• Tissues; and
• Shaving equipment (if required).
5
Aboriginal Health Liaison Alcohol and Recreational
Officer Drugs
Aboriginal Health Liaison Officer (AHLO) is Alcohol and recreational drugs are not
available at RHH to provide emotional, social permitted in the RHH and must not be given
and cultural support to Aboriginal and Torres to any patients.
Strait Islander patients and their families to
improve health care services and maintain ATM Facilities
positive relationships within the Aboriginal
community, Aboriginal Organisations, Commonwealth and ANZ ATM’s are a short
other service providers and government walk from the RHH.
departments.
AHLO can provide face-to-face contact with
Allergies
patients, social and emotional support, Please inform medical and nursing staff of
engagement and advocacy for patients and any allergies you may have to medications,
their family, assisting with discharge planning food or any substance as soon as possible. If
and accessing other services, assistance you have an allergy, alerts will be placed in
with enquiries for patients and families, and your medical record.
follow-up care with patients.
The AHLO can also support patients Chaplaincy Service
from Aboriginal and Torres Strait Islander
Compassionately Caring for the emotional
backgrounds by being a link between the
and spiritual wellbeing of patients, visitors
medical teams and the patient/families. They
and staff of the Tasmanian Health Service.
do so by providing education/information
to the wider RHH staff to increase We provide compassionate emotional and
understanding and respect of Aboriginal and spiritual support to you and your family and
Torres Strait Islander people so as to ensure visitors. We are available 24 hours a day for
a culturally appropriate experience whilst in your support.
hospital.
Ward chaplains are assigned to particular
The AHLO service is confidential and available wards/units and visit patients where
to both patients and their families. The AHLO appropriate, whilst representatives of a
is available Monday to Friday, 8.30am to wide variety of faiths visit members of
5.00pm on (03) 6166 8264 or 0409 523 131. their tradition. Specific religious faith
representatives and clergy of all faiths and
denominations may be contacted through
the chaplaincy service, which will arrange a
visit at your request.
6
You can also talk to a chaplain over the Certain restrictions may be necessary so that
phone or via telehealth videoconferencing. the nurse can effectively carry out the child’s
prescribed treatment. Your cooperation is
You may request a chaplain at any time by
appreciated in these circumstances.
contacting the hospital switchboard on (03)
6166 8308.
Compliments, Suggestions
Chapel and Complaints
The chapel is open 24 hours a day for your
The RHH appreciates feedback on services
quiet prayers and reflections.
and care provided. This includes suggestions,
Morning prayer services are held weekday thanking or acknowledging good service
mornings. provided by staff, or making a complaint.
Weekly chapel services are held in the chapel This can be done by writing a letter to the
(first floor, C Block) each Sunday at 11.00am. RHH, completing a feedback form, which is
Catholic Mass is held on Wednesdays, available on all wards, or emailing
Saturdays and the first Friday of the month at south.feedback@ths.tas.gov.au
5.00pm, and on Sundays at 4:30pm.
If you have concerns or a complaint, we
Notifications of Catholic mass and Sunday encourage you to discuss these with staff or
services will be made over the public address with a representative from the Quality and
system. Patient Safety Service’s Consumer Liaison
More information and details can be found Unit on 1800 811 911. All complaints are
by contacting Chaplaincy Services on their taken seriously and a full investigation will be
office number: (03) 6166 8487, or through carried out.
the switchboard on (03) 6166 8308.
Supporting Children as
Inpatients
Most small children miss their families, so
we encourage immediate family to spend as
much time as possible with their child.
You can play a positive role during your
child’s stay in hospital by assisting the
hospital team with various routines, and by
just being with your child.
7
Community Care Dining Room
Should you require ongoing care after Visitors may purchase meals in the hospital
discharge, referrals are arranged through a dining room between 7.00am and 7.00pm.
central contact point for Community Health The dining room is located on the ground
Nursing and other appropriate home care floor of D Block.
services (there is a small levy charged). For
further information regarding the charges, Discharge Procedures
ask the nurse on the ward for a contact
name and number for the service. Wherever possible, the doctor will give you
24 hours’ notice prior to your discharge.
Services that can be provided in your
Please ensure that you have transport
home by community-based providers,
arranged with a relative/friend/carer, and you
include nursing care, personal care,
are out of bed in time to leave your ward
domestic assistance and allied health (e.g.
by 10.00am on the day you are to leave the
physiotherapists and occupational therapists).
RHH.
Please ask the staff to assist you if required.
Dentures
When you are discharged, you will receive
Please ask staff for a container for your
up to one month’s supply of medication. This
dentures, which will be labelled for you.
will give you time to visit your local doctor
Dentures can easily be lost if wrapped and
to arrange further prescriptions. There is a
left in your pocket or in the bedside cabinet.
co-payment fee for medications dispensed
by the Pharmacy Department for patients at
discharge, payable within 30 days.
Any special arrangements for your continued
care will have been made by RHH staff,
such as appointments for you to return to
see a doctor as an outpatient. If you have
any belongings/valuables that you need to
retrieve before you are discharged, please
make these arrangements with the nurse
caring for you prior to discharge.
8Transit Lounge Regular fire alarm and fire door checks take
place. Prior to any checks commencing, a
The Transit Lounge assists the RHH with the
general announcement will be made over the
co-ordination of bed management. Patients
hospital public address system.
may be transferred to the Transit Lounge
when waiting for discharge medication,
education or transport home. Patients wait Enquiries
in a relaxed environment with television, Telephone calls from people enquiring about
reading material and complimentary tea, a patient’s condition will be put through to
coffee and light refreshments provided. the wards between 9.00am to 5.00pm.
Nursing care is available for patients in the
Transit Lounge. Due to reduced staffing outside of normal
business hours, family and friends are
encouraged to minimise non-urgent
Donations, Gifts and telephone calls to the hospital during these
Bequests times. For patient enquiries, contact our main
The RHH appreciates the generosity and switchboard on (03) 6166 8308.
support it receives from the community, To assist staff in managing the number of
small businesses, large corporations and the telephone calls, it is preferable that one
Tasmanian public. relative be nominated as the information
Each year the RHH is well supported by a provider for your family, relatives and/or
network of benefactors, who raise funds to friends. Further information may be given
purchase medical equipment. If you would personally to a patient’s next-of-kin, but
like to enquire about making a donation, gift details of your illness are confidential and will
or a bequest, please contact the Community not be given without consent.
Relations Unit on (03) 6166 8846.
Hearing Aids
Emergency Procedures and Please advise staff if you wear a hearing aid,
Fire Alarms as this information will assist those involved
in your care.
In a personal emergency you can call for
assistance by pressing the ‘Nurse Call’
button.
In the unlikely event of a general emergency,
remain calm and await instructions from
staff. Please do not leave the ward/unit unless
you are instructed to do so by staff.
9Informed Consent Identification of Patients
Before any medical procedure is carried out, During your stay with us, it is important that
you will be asked to give your permission or you are correctly identified by hospital staff.
consent. You will be given information about Correct identification will make sure that
the procedure, its effects, likely success, you receive the treatment procedure, tests
risks, benefits and alternatives. This is called or medications which have been prescribed
informed consent. If you do not understand especially for you.
any aspect of your treatment, ask questions
On admission, you will be issued with an
until you are satisfied.
identification band. You need to wear your
In most instances, medical treatment cannot identification band at all times during your
be given unless you have given consent hospital stay. Please check your personal
(although there are some circumstances information details and advise staff if any
where medical care can be given without information is incorrect.
consent, for example in an emergency).
For your safety, staff will check your
In non-urgent situations where you are identification band to make sure that your
unable to make your own decisions, consent first and last name and date of birth are
will, when practical, be sought from the the same as those on your medical charts
person responsible for you (next of kin) or when prescribing your treatment, procedure,
your enduring guardian. test or medication. Please tell the doctor or
nurse if your identification band comes off
While you are able to make your own
during your stay, or if the information on it is
decisions, you have a right to choose which
incorrect.
of the treatments offered you wish to
undergo. You can also change your mind and
withdraw your consent at any time. Identification of Staff
The RHH is a teaching hospital, working During your admission you will be cared for
in close partnership with the University of by a team of doctors, nurses and allied health
Tasmania. Many students in the health care professionals, as well as clerical, catering and
professions are taught within the hospital, housekeeping staff. All staff are required to
and interviewing and examining patients is wear an identity badge which displays their
an important part of their education and photograph, name and job title.
training. We ask for your co-operation and
encourage you to participate in our teaching
and research activities. Your consent is
required before students can interview or
examine you.
10Interpreter Service The Central Auxiliary Kiosk & Coffee Shop
operates a trolley service to wards (Monday
If English is not your first language, to Friday). Newspapers, magazines, fruit,
arrangements can be made for an interpreter drinks and personal items are available for
if required. Speak with your nurse to make purchase.
these arrangements.
Laundry
Internet Access
The RHH is unable to launder patients’
There is no internet access available within personal clothing. If you have no clean
the RHH. personal clothing due to an emergency
admission, the hospital will supply pyjamas or
Interviews with the Doctor gowns.
You are encouraged to discuss your illness
or any associated problems with your ward
Leaving the Ward/Unit
doctor. You are asked to tell the nurse before leaving
With your permission, your next-of-kin the ward/unit area as they are directly
may also speak with your doctor. In both responsible for your safety while in the care
instances, it is best to give prior notice to of the RHH.
enable the doctor to arrange a convenient
time to meet. Alternatively, ask your nurse to Library Service
arrange a suitable time.
A mobile library service, provided by
volunteers, visits wards each week.
Kiosk
The Central Auxiliary Kiosk & Coffee Shop is Mail
located in the forecourt, outside the Liverpool
Personal mail is delivered to the ward daily.
Street entrance. Hot food, sandwiches,
Incoming mail should be addressed as
fruit, cakes, hot and cold drinks along with
follows:
gifts, flowers and balloons are available
for purchase. All profits from the Central Name of Patient and ward number/name
Auxiliary Kiosk & Coffee Shop are directed to Royal Hobart Hospital
buy special equipment for the RHH. GPO BOX 1061
HOBART TAS 7001
Hours of opening:
Monday – Friday:
8.30am to 6.30pm.
Saturday, Sunday and Public Holidays:
11.00am to 6.30pm.
11Medications Meals and Dietary
Bring any medications and supplements
Requirements
that you take, or have taken recently, with You will be provided with a choice of
you to hospital. This includes anything that meals and a variety of menu plans. Menus
you may have purchased from a pharmacy, are delivered with breakfast and collected
supermarket or health food store. between 9.30am to 12.00 noon. Some
This will assist the medical staff in making patients may be prescribed a special diet by
an appropriate assessment of your future their doctor as part of their treatment. If you
drug therapy requirements. Please also are normally on a special diet at home or
bring any eye drops, puffers, patches or have a specific food allergy, please tell the
creams/ointments that you are using. These nursing staff.
medications will be checked by hospital staff Meal times are:
and stored safely until you are ready to leave.
Breakfast 7.00am to 8.00am
Do not take your own medications while you
Morning Tea 10.00am
are an inpatient, unless specifically told to by
an RHH nurse, pharmacist or doctor. The RHH Lunch 12.00 noon to 1.00pm
provides the majority of the medications you
Afternoon Tea 3.00pm
will require.
Evening Meal 5.00pm to 6.00pm
When you are discharged (or when you
attend as an outpatient), you will receive up Supper 7.00pm
to one month’s supply of medication. This A hot beverage is served at meal times.
will give you time to visit your local doctor to
arrange further prescriptions.
Multicultural Health
There is a co-payment fee for medications Services
dispensed by the Pharmacy Department for
patients at discharge and when seen in an A Multicultural Health Liaison Officer (MHLO)
outpatient clinic. is employed by the RHH to assist refugees,
humanitarian arrivals, international students
Co-payments are based on the cost of
and migrants with emotional and practical
the medication and whether the patient
support, and to assist individuals and families
possesses a valid concession or entitlement
to access to a wide range of culturally safe
card.
health care services.
Pharmacy provides patients with an invoice,
which needs to be paid within 30 days of
receiving the medication. There are several
payment options, which are detailed on the
invoice.
12Information is also provided to people and This is likely to be because they are unable to
community groups on a range of health- return home (for example they may have lost
related topics, including maternal and child some independence) and there is difficulty
health care, women’s health, diabetes, finding alternative accommodation and care
preventative health, etc. The MHLO plays an for them.
educative role within the hospital setting,
When patients are classified as non-acute,
delivering training on culturally safe practices
they are required to pay a daily hospital fee,
to health care professionals who work with
as required under the Australian Healthcare
people from diverse cultural backgrounds.
Agreement.
If English is not the first language of the
This fee will contribute to the day-to-day
client, professional interpreters are able
expenses of being in hospital, including
to assist the communication exchange of
food, accommodation and therapy. Patients
medical/clinical information at no cost.
may be eligible to access Rental Assistance
The MHLO service is confidential and from Centrelink to help with this cost (please
available to both patients and their families. discuss this with your Social Worker – call
The MHLO is available Monday to Friday on [03] 6166 8354)
(03) 6166 8126 or 0448 902 042, or via
email rhh.multiculturalhealthliaison@ths.tas. Patient Medical Records
gov.au. Speak with your nurse if you wish to
see the MHLO. You have the right to ask to see information
about you created and retained by the
Tasmanian Health Service, in accordance
Newspapers
with the Right to Information Act 2009. A
Newspapers are available from the Central fee may be incurred if you request a copy
Auxiliary Kiosk & Coffee Shop (forecourt of your medical record. Confidentiality of
outside the Liverpool Street entrance) or from your records is required under the Personal
the kiosk trolley, which visits wards each Information Protection Act (PIP Act) 2004.
weekday (Monday to Friday). Confidential information, including treatment
details, will not be released without your
Non-Acute Inpatients consent unless required for the ongoing
provision of approved clinical care or by law.
The RHH is an acute care hospital, providing To access your medical record, you can call
treatment and care for patients who are sick the Patient Release of Information Officer on
or injured. Sometimes patients may remain (03) 6166 8898.
at the RHH after they have moved from the
acute phase of their illness or injury.
13Private Patient Patients who elect to be treated as private
patients, but who do not have private health
Classification – Medicare cover, will be responsible for accommodation
Eligible fees and any prosthesis used (self-insured). As
If you choose to be admitted as a private an inpatient, you may claim any diagnostic
patient, you will be treated by your tests through Medicare, but you will be
nominated doctor, provided the doctor has required to pay the balance as an uninsured
a right to practice at the RHH and agrees to patient.
undertake your care. As a private patient you
will be able to request a single room, if one is Medicare Ineligible
available. Single rooms are in limited supply
Patients without a Medicare entitlement
and may not be available because other
will generally be expected to pay for their
patients have a clinical need for a single room
treatment. Health fund or travel insurance
(for example, a patient who needs to be
details will be requested at the time of
treated in isolation). You will also be eligible
admission. If you have any concerns, please
for free television rental.
discuss with a RHH Social Worker.
As a private patient in a public hospital,
you should have no out-of-pocket costs. Rights and Responsibilities
However, all patients are responsible for
the payment of any discharge medications.
– What You Should Know
The RHH will accept your private health as a Patient
fund payment as full payment of hospital
accommodation charges. Medicare will cover Your Rights Are:
75% of your doctor’s bill (specialist medical • To receive free public hospital services as a
services fees, including medical tests) and public patient.
your private health insurance fund will cover
• To receive treatment on the basis of your
the other 25%. While you are an inpatient,
health needs, regardless of your financial
diagnostic tests will be covered by Medicare
or health insurance status.
and your health fund, along with surgically-
implanted prosthesis. • To have access to public hospital services
regardless of where you live in Australia.
By using your private health insurance, the
money received assists the hospital to buy • To be treated with respect, compassion
additional equipment, maintain facilities and and consideration of privacy, which takes
provide improved services to the Tasmanian into account your background, needs and
community. wishes.
14• To participate fully in the decisions about Your Responsibilities Are:
your care, including admission, discharge
There are a number of things that you can do
and arrangements for continuing care.
to help health workers provide better care for
• To be given a clear explanation of the you. You should:
proposed treatment including risks and
• Provide information that enables health
alternatives, before you decide whether
care professionals to give you appropriate
you will agree to the treatment.
care and advice.
• To seek a second medical opinion.
• Treat seriously any decision made in
• To give your informed consent (except partnership with a health professional
in exceptional circumstances) before regarding your treatment.
a procedure is carried out, including
• Comply with your prescribed treatment or
consent to participation in undergraduate
tell your health care professional of your
health professional teaching, or medical
intention not to do so.
research.
• Conduct yourself in an appropriate way
• To withdraw your consent or refuse
so as not to interfere with the wellbeing
further treatment.
or rights of other patients or staff.
• To have access to information contained
in your medical record.
• To expect that information about your
hospital care will be confidential unless
the law allows otherwise.
• To receive interpreter services if you are
experiencing difficulty communicating
with staff.
• To commend health workers, to complain
about your health care and/or to be
advised of the procedure for expressing
concern about your care.
15Parking Drop-Off and Pick-Up Areas
Patients can be dropped off and picked up
Patients and visitors to the RHH can access a
at the Liverpool, Argyle and Campbell Street
range of parking facilities.
entrances. However, some drop-off and pick-
Argyle Street Car Park up areas and entrances may be closed due to
construction work.
Open: 7.00am to 10.00pm, seven days a
week.
Postal Service
This information was correct at time of
publication. For updated information, please Stamps can be purchased from the Central
refer to www.hobartcity.com.au. Auxiliary Kiosk & Coffee Shop and an
Australia Post standard mail box is located in
Market Place Car Park the Liverpool Street forecourt.
Open: 24 hours a day, seven days a week.
Public Toilets
Vodafone Central Car Park
Public toilets are available on each floor of
Corner Argyle and Bathurst Street, Hobart.
the RHH.
Open: 24 Hours a day, seven days a week.
Street Parking
Metered parking spaces are available outside
the hospital in Argyle and Campbell Streets.
Short-Term Parking
Short-term parking for people with
disabilities, and/or for patient drop off/
pick up is available outside the hospital at
the Liverpool, Argyle and Campbell Street
entrances.
Hospital Access
The Liverpool Street entrance to the hospital
is accessible 24 hours a day, seven days
per week. The Argyle and Campbell Street
entrances are closed between the hours of
8.30pm and 6.00am.
16Smoking However, if you expect to be in hospital for
a considerable length of time, you may use
The RHH is a smoke-free site. Tobacco use your own hand-held device subject to certain
and smoking is prohibited on the RHH site RHH requirements being met, including the
(including entrances and hospital grounds). inspection and tagging of the equipment
This ban also applies to the repatriation by an authorised electrician to ensure
complex in Davey Street, the Renal Unit at compliance with electrical safety standards.
St John’s Park in New Town, and Mental Further details on the RHH policy can be
Health. Authorised nominated tobacco obtained from ward/unit staff.
control officers are medical orderlies, security
and nominated administration personnel.
Travel Assistance Scheme
Patients/visitors to the RHH site will be asked
to cease smoking, or may receive an on-the- The Department of Health Patient Travel
spot fine if they persist. Assistance Scheme (PTAS) provides assistance
for Tasmanians who have to travel long
Any breach of the Public Health Amendment
distances to access medical services either in
(Smoke Free Areas) Act may result in
Tasmania or interstate. The scheme provides
prosecution in accordance with the Act.
a subsidy only, and does not cover all of
Quitline is a free, confidential, telephone- the costs associated with travel. For more
based support service designed to help information on the scheme, please contact
smokers quit smoking. For the cost of a local your local PTAS office.
call, smokers can request a free information
Southern Office (03) 6166 8225
pack or receive advice about quitting from
trained advisors. Contact Quitline on Northern Office (03) 6777 6249
137 848.
Northwest Office (03) 6477 7734
Television Service Valuables
Overhead televisions are available for hire.
Please do not bring valuables (such as
Please enquire about details upon admission.
jewellery, large sums of money, electronic
Patients are discouraged from bringing
games or computer equipment) with you as
their own electrical appliances, including
the RHH is unable to accept responsibility for
televisions and other hand held devices.
any loss of items during your stay.
If you would be upset at the loss, please
don’t bring the item into the RHH.
17Visiting Hours Children
Children are welcome to visit patients, except
On, or shortly after, admission a registered
those suffering from infectious diseases. If in
nurse/midwife will discuss the family presence
doubt, please discuss with the ward staff.
and visitor guidelines with patients. Patients
can then make decisions about family To aid rest and recovery, noise should be kept
presence and visitors. A flexible approach to a minimum and family and visitors must be
will ensure that the needs and preferences of mindful and sensitive to the needs of other
each patient can be met. patients.
Family and visitors are asked not to come
Exceptions
to the hospital if they are feeling ill or have
recently been exposed to contagious illnesses Special circumstances that may limit visiting
or infections. patients include:
• Clinical and emotional needs of the
Next of Kin and Immediate Family
patient.
There are unrestricted visiting hours for next
• Family members or visitors inability to
of kin and/or immediate family members in
meet hospital infection control policies.
all settings, at any hour.
• The need to maintain a sterile
Friends and Other Family environment.
All other extended family members and • A limitation as requested by the patient or
friends are welcome to visit patients from patient’s next of kin.
12.00 noon to 9.00pm, Monday to Friday,
• Space limitations in the patient rooms or
and 9.00am to 9.00pm Saturday and Sunday,
bed spaces.
unless exceptions apply.
• Patient, family, visitor or employee safety
All family members and visitors are asked to
issues.
minimise visits during the handover period
from 1.30pm to 3.00pm. • There may be unique and extenuating
circumstances.
Family and visitors will not be denied access
to the patient without a legitimate reason Patients in police custody and/or correctional
as deemed reasonable by the Nurse Unit services custody will not be permitted to have
Manager or Associate Nurse Unit Manager visitors.
and Clinical Director, in collaboration with the
patient and next of kin.
18Unit Specific Restrictions If you are interested in becoming an RHH
volunteer, please contact our Volunteer
Some restricted units have specific
Service on telephone (03) 6166 7087 for an
requirements and restrictions. These include:
application package, or to seek answers to
• Maternity. any queries you have in regard to the RHH
• Neonatal and Paediatric Intensive Care. Volunteer Service Program.
• Paediatric Unit
Wheelchairs
• Department of Critical Care Medicine.
Patients who first arrive at the hospital and
• Emergency Department.
require wheelchair assistance to transfer
• Inpatient Mental Health. to appointments or locations within the
hospital are encouraged to arrange their
• Theatre Recovery
own wheelchairs. The medical orderly team
Please check with the relevant unit prior to provides wheelchair transfers for inpatients
visiting. and those being discharged.
Volunteer Network Wills
The hospital has approximately 120 Should you wish to make a Will while you
volunteers, who vary from 18 to 86 are in the RHH, you are advised to contact a
years of age. They all bring a wonderful, solicitor or trustee company.
diverse range of skills and personalities to
enhance the consumer experience at the
hospital. For example, volunteer duties
include staffing information/welcome
desks, guiding consumers throughout the
hospital, assisting with patient activities on
various wards, undertaking the refreshment
service in outpatient clinic areas and the
pharmaceutical courier service. However, and
most importantly, the volunteers are here to
provide conversation, company and general
support to patients and staff each day.
19DO YOU NEED AN INTERPRETER?
PLEASE POINT TO THE LANGUAGE YOU SPEAK.
ENGLISH
WE WILL ARRANGE AN INTERPRETER AT NO CHARGE.
AMHARIC ኣማርኛ HA Z AR AGI ه زارگی PUNJABI ਪੰ ਜ ਾਬ ੀ
እባክዎ ቋንቋዎ የትኛው እንደ ሆነ ለይተው ያሳዩን፤ .مو بلدی شیم.لطفا طرف زیبون از خود خو اشاره کنین ਕ ਿਰਪਾ ਿਰਿੇ ਆਪਣ ੀ ਭਾਸਾ ਵੱ ਲ ਇਸਾਰਾ ਿਰੋ I ਅਸ ੀਂ
ኣስተርጓሚ በነፃ እናቀርብልዎታለን። ترجامن مفت میگری ਕ ਬਨਾਂ ਕ ਿਸੇ ਿ ੀਮਤ ਦੇ ਦੁ ਭਾਸ ੀਏ ਦਾ ਪ੍ਰ ਬੰ ਧ ਿਰਾਂ ਗੇ I
AR ABIC العربية HINDI हिं दी RUSSIAN РУССКИЙ
قم باإلشارة إىل لغتك وأخربنا ما هي لهجتك حتى ندبر कृ पया अपनी भाषा की ओर इशारा कीजिए। िम ПОЖАЛУЙСТА, ПОКАЖИТЕ НА ЯЗЫК, НА
مرتجام لك مجانا दुभाषषए की वयवस्ा करें गे और यि नन:शुलक КОТОРОМ ВЫ ГОВОРИТЕ. МЫ ПРЕДОСТАВИМ
िोगा। ВАМ БЕСПЛАТНОГО ПЕРЕВОДЧИКА.
BURMESE ျ မန္မ ာ INDONESIAN BAHASA INDONESIA SERBIAN СРПСКИ
ေက်းဇူးျပဳ၍ သင္၏ဘာသာစကားကို ေဖာ္ျပပါ။ Silakan tunjuk ke bahasa Anda. Kami akan Молимо покажите нам којим језиком
ကၽြႏပ
ု္ တ
္ ႔ို စကားျပန္တစ္ဦး အခမဲစ
့ စ
ီ ဥ္ေပးပါမည္။
mengatur seorang juru bahasa tanpa biaya. говорите. Заказаћемо вам бесплатног
преводиоца.
CANTONESE 廣東話 ITALIAN ITALIANO SPANISH ESPAÑOL
請指出哪一種是您的語言。 Vogliate indicare la vostra lingua. Por favor, señale cuál es su idioma.
我們將免費安排口譯員。 Organizzeremo un interprete gratuitamente. Pediremos un intérprete sin cargo.
CROATIAN HRVATSKI JAPANESE 日本語 S WAHILI KISWAHILI
Molimo pokažite nam koji jezik govorite. 通訳が必要な方は該当する言語を指差して下 Tafadhali onyesha lugha yako. Tutapanga
Zakazat ćemo vam besplatnog tumača. さい。当院で無料手配いたします。 kupata mkalimani bila malipo kwako.
DARI دری K AREN UND unD TAMIL தமிழ்
ما طور مجانی ب رای شام.لطفا زبان خود را نشان دهید 0Ho;plReJ.b.qleusdmwuh>I உங்கள் மமொழியைத் தைவுமெய்து
ySRuwdRusd;xHw>w*RvXw>wCheRtyShRb.M.vDRI குறிப்ிட்டுக் ்கொட்டுங்கள். மெலவினறி
ترجامن آماده می کنیم ஒரு மமொழிம்ைரப்ொளயை நொங்கள்
ஒழுஙகுமெய்்வொம்.
FILIPINO FILIPINO KOREAN 한국어
THAI ภาษาไทย
Ituro mo lamang kung alin ang iyong wika. 귀하의 언어를 지적하시면 무료로 통역사를
Maghahanda kami ng isang interpreter nang 연결해 드리겠습니다. โปรดชีไปที
้ ภ่ าษาของคุณ เราจะจัดหาล่ามให้
libre. โดยคุณไม่ต ้องเสียค่าบริการ
FARSI/PERSIAN فارسی MANDARIN 普通话 TIGRINYA ትግርኛ
لطف اً به زبان خود روی این.ما مرتجم رایگان ف راهم میکنیم 请指出哪一种是您的语言。 ቋንቋኹም ኣየናይ ምዃኑ ፈሊኹም ኣሪኡና ፤
صفحه اشاره کنید 我们将免费安排口译员。 ኣስተርጓሚ ብነፃ ክነቕርበልኩም ኢና።
FRENCH FRANÇAIS NEPALI नेपाली URDU اردو
Indiquer en pointant vers votre langue. Nous कृ पया आफ्नो भाषा त िर दे ख ाउ्ु ह नोस् । हाम ी رک� ےگ۔ رک�۔ مہ یا� زابین رتممج تفم ہ ی
ما ی راہ رہمابین اینپ زابن یک رطف ااشرہ ی
nous occupons de vous obtenir gratuitement दनोभासे क नो बयबस्ा त ्शु ल क रुपमा ग्ने छ ौं।
les services d’un interprète.
GERMAN DEUTSCH OROMO OROMOO VIETNAMESE TIẾNG VIỆT
Bitte zeigen Sie auf Ihre Sprache. Wir Afaan dubbattu nutti agarsisiisi. Afaan hiikaa Vui lòng chỉ ngôn ngữ của quý vị. Chúng tôi sẽ
werden einen Dolmetscher kostenlos zur tola siif qopheessina. sắp xếp thông dịch viên miễn phí cho quý vị.
Verfügung stellen.
GREEK ΕΛΛΗΝΙΚA POLISH POLSKI
Παρακαλούμε δείξτε μας ποια γλώσσα Prosimy wskazać swój język ojczysty.
μιλάτε. Θα προγραμματίσουμε την παρουσία Zorganizujemy bezpłatną usługę tłumacza.
διερμηνέα δωρεάν.
24 HOUR TELEPHONE
INTERPRETERS )131 450 FOR ON-SITE INTERPRETERS AND ENQUIRIES
PHONE THS INTERPRETER SERVICES ) 6166 7000My healthcare rights
This is the I have a right to:
second
edition of the Access
Australian Healthcareservicesandtreatmentthatmeetsmyneeds
Charter
of Healthcare Safety
Rights. Receivesafeandhighqualityhealthcarethatmeetsnationalstandards
Becaredforinanenvironmentthatissafeandmakesmefeelsafe
These rights apply
to all people in all
places where health
Respect
care is provided Betreatedasanindividual,andwithdignityandrespect
in Australia. Havemyculture,identity,beliefsandchoicesrecognisedandrespected
The Charter
describes what you,
Partnership
or someone you care Askquestionsandbeinvolvedinopenandhonestcommunication
for, can expect when Makedecisionswithmyhealthcareprovider,totheextentthatI
receiving health care. chooseandamableto
IncludethepeoplethatIwantinplanninganddecision-making
Information
Clearinformationaboutmycondition,thepossiblebenefitsandrisks
ofdifferenttestsandtreatments,soIcangivemyinformedconsent
Receiveinformationaboutservices,waitingtimesandcosts
Begivenassistance,whenIneedit,tohelpmetounderstandand
usehealthinformation
Accessmyhealthinformation
Betoldifsomethinghasgonewrongduringmyhealthcare,howit
happened,howitmayaffectmeandwhatisbeingdonetomake
caresafe
Privacy
Havemypersonalprivacyrespected
Haveinformationaboutmeandmyhealthkeptsecureandconfidential
Give feedback
Providefeedbackormakeacomplaintwithoutitaffectingtheway
thatIamtreated
PUBLISHED JULY 2019
Havemyconcernsaddressedinatransparentandtimelyway
Sharemyexperienceandparticipatetoimprovethequalityofcare
andhealthservices
For more information
ask a member of staff or visit
safetyandquality.gov.au/your-rightsAre you
Aboriginal or
Torres Strait
Islander?
If you are, please let us know.
We will use this information to improve the planning and delivery of health
and wellbeing services to Aboriginal and Torres Strait Islander people.CONCERNED
ABOUT A PATIENT?
How to raise concerns about
a patient’s health with staff
Are you a patient, a family member, carer or friend
of a current hospital patient and have concerns about
patient health?
Feel as though something is not right? Concerned a
patient is not improving as expected?
Please feel free to come and talk to staff about your
concerns.
STEP 1 - Tell Staff
Talk to the ward nurse/midwife, doctor or an allied
health professional about your concerns.
If you are still worried or concerned with the
response…..
STEP 2 - Ask Again
Ask to talk to the nurse/midwife in charge or a
senior doctor.
If you are still worried or concerned with the
response…..
STEP 3 - Call this number
Telephone us:
(03) 6166 6744
Tell the operator that you are making a If you are unable to access a phone, please ask staff to
“CARE Call” assist.
You will be asked to provide the following information:
• Your name and phone number
• The location (hospital, ward)
• The name of the person you are worried about.
A member of the CARE Call team will speak to you,
listen to your concerns and act on your concerns.
If you have feedback regarding matters other than
patient health, please ask staff about the Consumer
Feedback process.Six Ways to Beat Heart Attack
Be part of a caring,
Local Community
1. Check your Blood Pressure 4. Maintain Normal Weight
Services
High blood pressure often gives nofor
warningYour
signs and it is supportive and
If you or your children are too fat the chances of developing
necessary to have it checked regularly by your doctor. High health problems are increased. Ask your doctor for a
Information
blood pressure sharply increases the risk of heart attack, vibrant community.
sensible weight reducing diet or get the Heart Foundation's
stroke and other conditions if it goes undetected and publication "Guide to Losing Weight." Bad food habits
untreat-ed. With proper medical treatment this disease formed in childhood are hard to break in later life, so it is
can be brought under control Weyour
important provide a range of care:
children
The following pagesin most cases. information
contain
follow •aResidential
healthy eatingaged
pattern.
care • Independent living
2. Don't
on aSmoke
curated range of local community
Smoking greatly increases your risk of heart attack. It is 5. Improve Physical Activity
• Respite care • Home care
services
never too latechosen
to stop, asto helpshows
evidence you that
anddamage
yourcan Exercise should be fun not a chore. Choose a physical
bevisitors
very quickly reversed.
during andDo not smoke
after cigarettes
your stay.and activity you enjoy, make it a family affair, walk the dog,
dis-courage your family and friends from smoking. cycle around the park, swim, play tennis, take the family for
Though a service’s feature in the a sail. Exercise regularly, your doctor can tell you what kind
3. Reduce Blood Fats of activities will suit your age and physical condition.
Apublication doesn’t
high level of blood implyand/or
fats (cholesterol an endorsement
triglycerides) increases the risk of heart attack. With 6. Have Regular Check-ups
on behalf
moderated changesof inthe
yourhospital, we fats
diet, your blood want to
can be Regular check-ups enable your doctor to detect and treat
Not for 40+ years expert Proudly
thankto these
reduced service
a safer level. providers
This means reducingfor
totaltheir
fat intake, conditions that can lead to
profit
heart attack and other
care services
forms of
Tasmanian
particularly saturated fats, and cholesterol in rich foods. A heart and circulatory disease.
support,
balanced diet iswithout
necessary forwhich this publication
good health. Ask your doctor
forwould
advice ornot To find out more, please visit onecare.org.au
bethe
contact possible. Please
National Heart takeinthe
Foundation your Heart Foundation
State for information on nutritional guidelines for you and or callNational
our local team
Heart on (03)
Foundation 6220 1200
of Australia
time to
your family. look through their services and
consider their usefulness to you.
Six Ways to Beat Heart Attack
1. Check your Blood Pressure
High blood pressure often gives no warning signs and it is
necessary to have it checked regularly by your doctor.
2. Don't Smoke
Smoking greatly increases your risk of heart attack.
3. Reduce Blood Fats
A high level of blood fats (cholesterol and/or triglycerides)
increases the risk of heart attack.
4. Maintain Normal Weight
If you or your children are too fat the chances of YOUR HOME AWAY FROM HOME
developing health problems are increased.
5. Improve Physical Activity
We understand the importance of having
Exercise should be fun not a chore. Choose a physical
activity you enjoy, make it a family affair, walk the dog, family and friends close by. At The OId
cycle around the park, swim, play tennis, take the family Woolstore we can offer you a home away
for a sail. Exercise regularly, your doctor can tell you what from home just a few blocks from the
kind of activities will suit your age and physical condition. hospital.
6. Have Regular Check-ups Please quote Royal Hobart Hospital
Regular check-ups enable your doctor to detect and treat when booking to receive our special
conditions that can lead to heart attack and other forms of hospital stay rate.
heart and circulatory disease.
1 Macquarie Street, Hobart | 6235 5355
Heart Foundation reservations@oldwoolstore.com.au
National Heart Foundation of Australia www.oldwoolstore.com.auWELCOME TO OUR HOLISTIC CARE A unique experience of choice, lifestyle and belonging for all people as they age. We offer support that suits your stage of life, whether you need help in the comfort of your own home, want to enjoy a maintenance-free lifestyle in one of our vibrant retirement communities, or require 24-hour care in one of our Aged Care Centres across Australia. To enquire or book a tour, contact us on 1300 111 227 or visit our website at agedcare.salvos.org.au Residential Aged Care | Retirement Living Community Care | Respite Care
Independent Health Care Service
Offering a comprehensive range of home services
Home Care Package & NDIS Provider
Nursing Veteran Support
Personal Care Home Help
Phone us to discuss innovative solutions and options
4 Sunderland Street
Moonah TAS 7009
(03) 6228 3899
ihcs@independenthealth.com.au
www. independenthealth.com.auMARY OGILVY HOUSE
What is special about Mary Ogilvy House?
l M
ary Ogilvy House delivers individual service and care, providing a high quality lifestyle in
a homely environment.
appiness, comfort and safety are of prime concern and Mary Ogilvy House’s, dedicated
l H
care team and ancillary staff are available at all times.
l We accommodate 80 residents including those in respite care.
l Residents are encouraged and supported to maintain their independence at all times.
l Home cooked meals – seasonal menu has resident input.
l Person-centred care emphasising “Yes Culture”.
l A
fully equipped Physiotherapy and Fitness Centre operates with a registered
physiotherapist and physiotherapy assistant five days a week.
l Close to all services.
l ALL ENQUIRIES WELCOME
CALL 03 6279 4200
maryogilvy@maryogilvy.com.au
51 Pirie Street, New Town Tasmania 7008CLINIC
• Obstetrics
• Gynaecology
• Gynaecologic Oncology
Dr Warren Kennedy
Obstetrician & Gynaecologist
www.hobartwomensspecialists.com.au
Dr David Gartlan
Hobart Women's Specialists
nce in mental health in our community
Level 6, 18 Elizabeth Street
Obstetrician & Gynaecologist
Dr Jacqueline Brown
(In the bus mall opposite GPO in the CML building) Gynaecologic/Oncologist
Phone 6220 0600 Dr Michael Bunting
Gynaecologic
“Audrey loves her
time at Glenview
respite care and
Excellence in mental health in our community everyone is fantastic
to work with.”
Rosie - daughter and carer
Are you looking
after a loved one?
We offer overnight accommodation and support
for one or more nights, to allow you to have a
well-earned break while knowing your loved one
is being cared for by our highly skilled staff.
To find out more, visit
www.glenview.org.au
P (03) 6277 8800
E admin@glenview.org.au
2–10 Windsor Street,
Glenorchy Tasmania 7010ARGYLE STREET CAR PARK
LOCATED OPPOSITE
THE HOSPITAL
• Open 7am–10pm
• The first 90 minutes of parking are fee
• 1200 car spaces
• Automatic pay stations for faster exit
• Pedestrian crossing outside car park
• $4 maximum charge Sundays and public holidays
FEEL (see
• FREE wheelchair loan service AT car
HOME AT desk)
park inquiries
QUEST CAROLINE
hobartcity.com.au/longtermparking SPRINGS
Quest Caroline Springs is located 15 minutes
Your Home Away From Home - from Sunshine Hospital, offering well-appointed
Studios, One and Two Bedroom Apartments. The 4893 Hobart
Quest Apartment Hotels Hobart Royal Hobart 2018
Studio provides a stylish, open-plan space with
kitchenette facilities, whilst our One and Two
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Enjoy the comforts of a home away from home
experience while visiting your loved ones.
✔ On-site Manager
✔ Complimentary secure parking
✔ Breakfast on-site
PRINGS
With three unique properties in Hobart
✔ Twoall only a 10-minute
bedroom walk to the
apartments areRoyal Hobart Hospital,
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Quest is here when you need it most.
two bathrooms
The properties have a range of accommodation styles, ranging from Hotel Rooms right through to
✔ Wheelchair
Four-Bedroom Apartments. Quest Hobart accessible
offers special roomsand
rates to families available
friends visiting their
loved ones in hospital.
Speak with our friendly staff today!
Quest Savoy – 38 Elizabeth St Hobart 03 6220 2300
Visit www.questcarolinesprings.com.au
Quest Trinity House – 149 Brooker Ave(03)
or call Hobart
8361 03 6236 9656
3888
Quest Waterfront – 3 Brooke St Hobart 03 6224 8630 APARTMENTS
www.questapartments.com.auMaking Your Life Wonderful
As a truly Tasmanian not-for-profit organisation, we know our local community and how
we can deliver the best support to build and maintain your independence. This means
you can spend more time getting out and about doing the things you enjoy.
Community Care TASMANIA is a multi-award winning specialist in home care provision
across Tasmania and fully owned by its members. We exist to provide excellent
individualised services that allow our clients to enjoy richness and a quality of life; age
with dignity and respect; and live safely in their own home.
Our local team are experts in coordinating and delivering individual support and care
services, including all your personal, social and community needs.
We can help with:
Home Care Packages
If you receive a letter saying you are assigned a Home Care Package, you need to contact
a service provider such as Community Care TASMANIA, who can help you plan a budget
and make suggestions about the best services to suit your needs.
NDIS
Our friendly and professional staff are experts in coordinating and delivering
individualised support. We will support you, whatever your cultural background or
identity. We will work in partnership with you. The care plans and services we put in
place are guided by you.
Commonwealth Home Support Programme (CHSP) (Home Modifications)
Our Home Modification Services can help you with a variety of tasks that can be difficult
to manage on your own, especially when you just come out of hospital. Home
modification can include installation of shower grab rails, ramps, hand rails or step
modifications, installation and fitting of emergency alarms and more.
Dial An Angel
We also offer Dial An Angel – a 'user pays' service. Regardless
of whether you receive government support, you can
call for assistance.
Give our friendly and caring team
a call on 1300 722 400 to
discuss your needs
1300 722 400
enquiries@cct.org.au
www.cct.org.auEXPERT ADVICE
IS JUST AROUND
THE CORNER
OUR FRIENDLY STAFF WILL ASSIST IN SELECTING THE
RIGHT MEDICINAL, HEALTH AND BEAUTY PRODUCTS FOR YOU.
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