PPS REGULATORY STRATEGY 2021-22 - Australian Financial ...

 
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PPS REGULATORY STRATEGY 2021-22 - Australian Financial ...
PPS
REGULATORY
STRATEGY
2021-22
CONTENTS
      AFSA’S PURPOSE                       1
      PPS REGULATORY VISION                2
     WHY WE REGULATE
2020-21                                    3
      PPS REGULATORY OBJECTIVES            3
      OUR ENVIRONMENT                      4
      OUR REGULATORY APPROACH              4
      KEY AREAS OF FOCUS FOR 2021 / 2022   5
      APPENDIX A – COMPLIANCE TRIANGLE     7
AFSA’S
PURPOSE
Our purpose is to maintain confidence
in Australia’s personal insolvency and
personal property securities systems
by delivering fair, efficient and effective
trustee and registry services, and
2020-21 regulation.
risk-based

           AFSA strives to achieve
           this by being a firm and
           fair regulator and world
           class government
           service provider.

               Australian Financial Security Authority - PPS Regulatory Strategy   1
PPS
REGULATORY
VISION
        The Personal Property
        Securities Register (PPSR)
        is well known and is used
2020-21 confidently, effectively
        and appropriately

             Australian Financial Security Authority - PPS Regulatory Strategy   2
WHY WE                                                       PPS
REGULATE                                                     REGULATORY
AFSA is responsible for
                                                             OBJECTIVES
administering the Personal
Property Securities Register (PPSR).                         Raise awareness
This includes making decisions                               amongst vulnerable
under the Personal Property                                  and ‘at risk’ groups
Securities Act, and ensuring                                 We identify groups that fail to use the PPSR due
prescribed services are available                            to lack of awareness. We understand the barriers
                                                             to engagement and develop tailored solutions
to those who use or are impacted                             to maximise reach through our awareness
by the PPSR.                                                 raising activities.

Every aspect of what AFSA does in relation to the
PPSR is regulatory in nature. The way services are
                                                             Make it easy for people
designed and delivered, decisions are made, and
where investment is directed, are all intended
                                                             to understand their rights
to either influence, control, limit or prevent               and responsibilities and
different types of use and behaviour.
                                                             use the PPSR correctly
                                                             To support compliance by all, we use behavioural
                                                             insights and best practice service design principles
                                                              to provide a simple self-service experience with
                                                             quality supporting materials and guidance.

                                                             Reduce intentional misuse
                                                             We discourage those who seek to intentionally
                                                             cause harm by exercising our statutory powers,
                                                             taking appropriate action and making timely
                                                             decisions to correct misuse.

                                                Australian Financial Security Authority - PPS Regulatory Strategy   3
OUR                                                         OUR
ENVIRONMENT                                                 REGULATORY
The Personal Property Securities Program (PPS               APPROACH
Program) aims to deliver on AFSA’s vision and purpose
through achievement of our regulatory objectives            As a firm and fair regulator, our focus is to make it
based on an understanding of the PPSR’s role and            as easy as possible to comply and take action where
function within the Australian economy; including the       necessary. Time, effort and resources are directed
impact of market forces upon it. Given the interaction      to strategies aimed at achieving our regulatory
between the PPSR and the broader economy our                objectives and will be informed by the compliance
strategies are continually under review taking into         triangle. We do this through:
account the following:
                                                               • Service design – when pain points for
   • Market structure and models – existing                        the end user or potential for incorrect use
      and emerging business models and structures                  are identified, we address through service
      in the economy and how these impact on                       design in the first instance.
      secured lending.
                                                               • Education – to complement our service
   • Sectoral issues – services and functions                      design efforts, we provide our users with
      performed, potential automation of services                  easy access to quality education and
      and processes, cross border/jurisdiction                     information materials.
      service offerings etc.
                                                               • Deterrence – to actively discourage
   • Individuals – both within and outside                         inappropriate and incorrect use of the register,
      our regulatory reach and the business models                 we apply a risk based approach of our powers,
      and structures of these individuals both                     from caution letters through to criminal
      existing and evolving.                                       proceedings. We communicate enforcement
                                                                   action taken to build community confidence
                                                                   and deter future misuse.

                                                            The above approaches are supported
                                                            by a range of activities:

                                                               •   We employ user research to ensure we have a
                                                                   well-rounded understanding of our users and
                                                                   the issues they face/encounter.
                                                               •   We work closely with stakeholders, B2G
                                                                   providers and advisors to ensure they are
                                                                   actively supporting our compliance approach
                                                                   and promote key messages among their users.
                                                               •   Pro-active monitoring and effective use of data
                                                                   allows us to identify misuse (intentional and
                                                                   unintentional).

                                               Australian Financial Security Authority - PPS Regulatory Strategy    4
KEY AREAS
OF FOCUS FOR
2021 / 2022
Each year we set priorities under             Raise awareness
each of the regulatory objectives,            among vulnerable
to ensure time, resources and
                                              and ‘at risk’ groups
funding is directed to the correct
                                              We are committed to identifying user groups who,
strategies. Some of these priorities          due to lack of awareness are not using the PPSR.
will be enduring due to their                 Enduring priority areas are consumers and small
                                              business owners who can be disproportionately
importance while others will                  impacted by not using the PPSR.
be subject to change based on
intelligence and risks emerging               Activities for 2021/2022 will include:

in the environment. The priorities               •   Continuing to explore opportunities to
for 2021/2022 are below.                             integrate with existing education and
                                                     awareness channels
                                                 •   Increasing visibility of PPSR on digital
                                                     marketplaces
                                                 •   Introducing product recall data to protect
                                                     consumers and increase engagement by
                                                     motor vehicle dealers
                                                 •   Explore data to identify groups not
                                                     currently using the PPSR
                                                 •   Increase small business engagement,
                                                     including trialling social media

                                 Australian Financial Security Authority - PPS Regulatory Strategy   5
Make it easy for people                                       Reducing
to understand their rights                                    intentional
and responsibilities and                                      misuse
use the PPSR correctly                                        We have a range of enforcement tools that we
                                                              can access when someone uses the PPSR to cause
There are a range of stakeholders who interact                frustration or harm to another user.
with the PPSR, and it is important that all parties
understand their rights and responsibilities.
                                                              As we continue to mature our regulatory
Stakeholders include those searching the PPSR,
                                                              approach, our focus in 2021/2022 includes:
secured parties, grantors, B2G customers and those
providing advisory services.
                                                                 •   Using insights from BETA research to target
                                                                     service design interventions for people
Our main focus for 2021/2022 is to improve
                                                                     creating ‘ownership’ registrations
our services for infrequent users. Key activities
will include:                                                    •   Using service design principles to make it
                                                                     more difficult for users to intentionally
   •   Delivery of a simplified search option aimed                  misuse the PPSR to harm others
       specifically for consumers looking to purchase            •   Improving data capture and monitoring
       a used car                                                    capability to allow analysis and proactive
   •   Promotion of Powered by PPSR to                               identification of misuse (intentional and
       create transparency for consumers                             unintentional)

   •   Continuing our collaboration with BETA                    •   Increasing timeliness of enforcement action
       to simplify grantor and collateral selection                  where known misuse is identified
       to aid accurate registration                              •   Establish a compliance program to ensure the
   •   Understanding and improving the user                          Powered by PPSR logo is being appropriately.
       experience for those using the dispute
       process (amendment demands)

We will also focus on improving compliance
by high volume secured parties through
the following activities:

   •   Establishing a Financiers forum to help
       educate high volume secured parties to
       use the PPSR effectively
   •   Improving support B2G users to support
       digital marketplace take-up

                                                 Australian Financial Security Authority - PPS Regulatory Strategy   6
APPENDIX A –
      COMPLIANCE TRIANGLE

               Non-compliance

                   Respond
                                    Enforce                                   Feedback

                Detect

           Deter                  Monitor

   Prevent
                                Educate
                             Compliance response

      Educate                       Monitor                              Enforce
 Make it easy for those        Identify those who do                Strong action against
  who are willing to             not want to comply                  those who choose
        comply.                or who try but do not                   not to comply.
                                      succeed.
       Example                                                            Example
  Good service design                 Example                       Exercise of statutory
 and delivery, guidance       Caution letters, system                 civil regulatory
materials and education.       warnings, alerts and                 powers, and referral
                              logging, data integrity               to law enforcement
                              activities, transactional             agencies for criminal
                                  surveillance and                      prosecutions.
                               compliance reviews.

                             Australian Financial Security Authority - PPS Regulatory Strategy   7
The Australian Government regulator
           and service provider for matters relating to
personal insolvency and personal property securities

                            afsa.gov.au
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