PREPARING FOR NATURAL DISASTERS AND EMERGENCY EVENTS
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PREPARING FOR NATURAL DISASTERS AND EMERGENCY EVENTS 2020 – 21 EDITION
CONTENTS
ARE YOU PREPARED? 2
Knowing your risks 3
The City of Gold Coast’s role 4
Severe storms 6
Floods 8
Tropical cyclones 10
Bushfires 12
Pandemics14
MY PLANS 16
My emergency kit 17
My household emergency plan 18
My pet emergency plan 19
Preparing your business 20
My neighbours 21
COMMUNICATION AND WARNINGS 22
Evacuation centres and facilities 24
Support 25
Relief and Recovery 26
My emergency contact numbers 28
Emergency contact numbers 29
Preparing for Natural Disasters and Emergency Events 2020–21 1
ARE YOU PREPARED?
The Gold Coast has a diverse cityscape renowned for its
sunny climate, golden beaches, and lush hinterland. This
diversity broadens the risk of natural disasters and emergency
events to the city. From the coast in the east to the mountains
in the west, these are some of the risks that Gold Coast
communities can face, and should be prepared for:
• floods • storms
• bushfires • tropical cyclones
• landslides • storm tides
• heat waves • pandemics
Our best protection against any natural disaster or
emergency event is to be well prepared through a solid
understanding of the risks we face.
The information contained within the guide is sourced from a range of credible resources including:
1. Disaster Management Act 2003 4. P
revention, Preparedness, Response and
2. City of Gold Coast Local Disaster Management Plan Recovery Guideline
3. State Disaster Management Plan 5. People with Vulnerabilities in Disasters Framework
2
KNOWING YOUR RISKS
While historical data shows that some Gold Coast
communities are more vulnerable than others, the
entire city is at risk of experiencing natural disasters and
emergency events.
It is important that Gold Coast residents understand the risks
they face within their communities and are prepared to protect
their family, property and pets.
This Preparing for Natural Disasters and Emergency Events
guide provides comprehensive advice and useful tools to help
residents prepare for, and effectively minimise the negative
impacts they could face.
ARE YOU VULNERABLE?
If you identify with any of the following vulnerability indicators, you may be more at
risk of being impacted by natural disasters and emergency events than you know.
Lack of warning about an event. Isolation – social/physical/
geographical.
Lack of financial resources.
nsecure housing or
U
homelessness.
ack of understanding
L ersonal safety through reduced
P
about the event risk. health and/or wellbeing.
ack of access/disruption
L
to transport, supplies
and communication. Proximity to an event.
ack of access/disruption
L isitors or new arrivals with
V
to available services, little local knowledge.
support/carers, medication,
aids and equipment.
eciding not to prepare/
D
help oneself.
Preparing for Natural Disasters and Emergency Events 2020–21 3
THE CITY OF GOLD COAST’S ROLE
When a severe weather or emergency event is predicted and/or occurs, the City may activate
its Local Disaster Coordination Centre which brings together skilled operators to coordinate
response and recovery efforts.
A specialised disaster management team develop mitigation resources and strategies for
collaborates early with emergency services the safety of its community and infrastructure.
partners to plan and execute effective
response activities and communications. Communication on hazard awareness, household
preparedness, and emergency planning for events
The City also establishes a Local Disaster is delivered (such as this guide), along with relevant
Management Group (LDMG) to direct and action recommendations. Where possible, natural
manage all the activities in consolidated, hazard mitigation strategies have been put in place to
professional representation. minimise community and asset vulnerability.
One such effective initiative is The City Plan
PLANNING AND MITIGATION Interactive Mapping Tool available online for
communities to identify hazards in their area.
The City proactively collaborates with disaster
To access this tool, please visit the City
management groups and emergency services to
website cityofgoldcoast.com.au/CityPlan
COMMUNITY DISASTER PARTNERSHIPS
Local Disaster Management Other partners:
Group (LDMG) structure:
• Divisional Councillors
• chaired group • other community-based stakeholders
• disaster management professionals • neighbouring councils/shires such as Logan City Council,
• elect members including emergency services partners Redland City Council and the Tweed Shire Council.
• relevant support agencies.
The City coordinates immediate recovery and relief to
directly impacted communities including:
Emergency services partners:
• temporary shelters and evacuation centres
• Queensland Police Service
• alternative accommodation
• Queensland Ambulance Service
• critical supplies
• Queensland Fire and Emergency Services
• counselling and communication.
• Rural Fire Brigade
• State Emergency Service
• Department of Communities, Disability Services
and Senior Services
• Salvation Army
• Australian Red Cross
• Surf Life Saving Queensland
• Energex
• Utility Providers
• Queensland Health.
4
COMMUNITY DISASTER PRIORITIES
The City classes community disaster impacts across four key priorities.
Each priority is considered as to the degree of impact it has on the community and what level of support is needed
to coordinate effective preparation and response activities for overall community safety and wellbeing.
Human social priorities Infrastructure priorities
We consider how people may be impacted We consider the essential infrastructure
and recommend precautions to reduce the the city requires to maintain effective
impacts on: response activities and recommend
precautions to reduce the impacts on:
• immediate relief
• population affected • communications
• isolation/supply • electricity/power
• evacuation • water/sewage
• evacuation centres • airports/ports
• access/transport centres • roads/bridges/rail
• health/medical issues • schools
• aged care/schools • gas/fuel/oil – storage and distribution.
• pets.
Environmental priorities Economic priorities
We consider how the environment may be We consider how the economy may be
impacted and recommend precautions to impacted and recommend precautions to
reduce the impacts on: reduce the impacts on:
• water storage and quality • commercial buildings
• agriculture and fisheries • food supply systems
• national parks/ecosystems • essential services
• pest control • business continuity
• public health. • tourism.
Preparing for Natural Disasters and Emergency Events 2020–21 5
Photo of lightning over City of Gold Coast
SEVERE STORMS
You may experience:
ISOLATION
LOSS OF TELECOMMUNICATIONS
POWER OUTAGES
LOSS OF WATER SERVICES
DANGEROUS DEBRIS
POTENTIAL LANDSLIDES
6YOU CAN REDUCE THE RISK OF SEVERE STORMS TO YOURSELF, FAMILY AND PROPERTY
BY TAKING THESE SIMPLE PRECAUTIONS.
Before: Predicted/during: After:
• Check your • Keep your • Listen for warnings and
My Household Emergency Plan, My Household Emergency Plan, communications including local
My Pet Emergency Plan and My Pet Emergency Plan and radio and SMS updates.
My Emergency Kit are up-to-date My Emergency Kit with you.
• Stay inside until advised
and ready. (You can find these
• Listen for warnings and otherwise.
starting from page 16 ).
communications including local
• Don’t drink tap water unless
• Check your insurance covers radio and SMS updates.
you know it’s safe.
storm damage.
• Don’t use the landline telephone.
• Carefully check your home
• Ensure your yard is free of loose
• Move vehicles undercover or cover for damage.
items like patio furniture and
with tarps or blankets.
rubbish. • Keep away from flood waters,
• Stay inside and shelter away from damaged powerlines, debris
• Cut branches hanging over house
doors and windows. and fallen trees.
and clean gutters and drain pipes.
• Have mattresses and blankets • Check on your neighbours if it’s
ready for extra protection. safe to do so.
• If you need to, shelter in the • If your house is seriously
strongest part of your house. damaged, please contact the
This is usually the bathroom, SES (132 500) or visit
toilet or hallway. ses.qld.gov.au
• If you are willing and able, ensure
the safety of any vulnerable
people around you, such as
children, the elderly and people
with special needs.
The time after a storm can be dangerous. Injuries and deaths occur as
a result of people not taking proper actions after a storm has passed.
For more information on how to prepare for storms, please visit cityofgoldcoast.com.au/disaster
Preparing for Natural Disasters and Emergency Events 2020–21 7FLOODS
You may experience:
ISOLATION
LOSS OF TELECOMMUNICATIONS
POWER OUTAGES
LOSS OF WATER SERVICES
DANGEROUS DEBRIS
POTENTIAL LANDSLIDES
8YOU CAN REDUCE THE RISK OF FLOODS TO YOURSELF, FAMILY AND PROPERTY
BY TAKING THESE SIMPLE PRECAUTIONS.
Before: Predicted/during: After:
• Check your • Keep your • Listen for warnings and
My Household Emergency Plan, My Household Emergency Plan, communications including local
My Pet Emergency Plan and My Pet Emergency Plan and radio and SMS updates.
My Emergency Kit are up-to-date My Emergency Kit with you.
• Don’t walk or drive into
and ready. (You can find these
• Listen for warnings and remaining flood waters.
starting from page 16 ).
communications including local
• Flood waters may be contaminated
• Check your insurance covers radio and SMS updates.
and have health risks.
flood damage.
• Turn off water, power and
• If you were evacuated, don’t
• Become familiar with roads gas supplies.
re-enter your home until
and causeways that are likely
• Raise furniture, valuables and it’s declared safe to.
to flood. These are usually
electrical items onto higher floors,
identified with flood level markers. • Don’t use gas or electrical
beds, tables or into roof spaces.
Plan alternative routes. appliances until they’re
• Use hessian bags and sand for safety checked.
• Check out the City Plan Interactive
sandbagging and place at
Mapping Tool • Don’t eat food that’s
property entry points.
to see if your property is been in flood water.
in the flood map area and • Put a sandbag inside toilets
• Check on your
download a Flood Search and on top of indoor drains to
neighbours if it’s safe to do so.
Report: cityofgoldcoast. prevent sewage back flow.
com.au/floodmaps • If your electrical appliances are
• Move vehicles, outdoor
checked and are considered safe
• equipment, garbage and
for use, boil tap water until water
chemicals to higher ground.
• supplies are declared safe.
• If you are willing and able, ensure
• If your house is seriously
the safety of any vulnerable
damaged, please contact
people around you, such
the SES (132 500) or
as children, the elderly and
Don’t allow children to play in visit ses.qld.gov.au
people with special needs.
or near flooded parks, roads
or sporting fields.
For more information on how to prepare for floods, please visit cityofgoldcoast.com.au/disaster
Preparing for Natural Disasters and Emergency Events 2020–21 9TROPICAL CYCLONES
You may experience:
ISOLATION
LOSS OF TELECOMMUNICATIONS
POWER OUTAGES
LOSS OF WATER SERVICES
DANGEROUS DEBRIS
POTENTIAL LANDSLIDES
10YOU CAN REDUCE THE RISK OF TROPICAL CYCLONES TO YOURSELF, FAMILY AND PROPERTY
BY TAKING THESE SIMPLE PRECAUTIONS.
Before: Predicted/during: After:
• Check your • Keep your • Listen for warnings and
My Household Emergency Plan, My Household Emergency Plan, communications including local
My Pet Emergency Plan and My Pet Emergency Plan and radio and SMS updates.
My Emergency Kit are up-to-date My Emergency Kit with you.
• Don’t re-enter your home
and ready. (You can find these
• Listen for warnings and until it’s declared safe to.
starting from page 16 ).
communications including local
• Don’t use gas or electrical
• Make sure your insurance radio and SMS updates.
appliances until they’re
covers cyclone damage.
• Turn off the mains supply for safety checked.
• Identify which room is the strongest water, power and gas. Disconnect
• If your electrical appliances are
part of your house. This is where electrical appliances.
checked and are considered safe
you would shelter in the event
• Use hessian bags and sand for use, boil tap water until water
of a cyclone. This is usually the
for sandbagging and place supplies are declared safe.
bathroom, toilet or hallway.
at property entry points.
• Check on your neighbours
• Park vehicles under cover, away • Close windows, curtains if it’s safe to do so.
from trees, powerlines and and shutters.
waterways or secure with firmly tied • If your house is seriously
blankets to minimise hail damage. • Collect water by filling buckets damaged, please contact
and bath in case of interruptions to the SES (132 500)
main supply. or visit ses.qld.gov.au
• Secure loose outdoor items that
History shows that tropical
could cause damage if blown
cyclones have left devastating around in high winds – such
effects on Gold Coast as garden furniture and toys.
houses, beaches and other • If you are willing and able, ensure
infrastructure. Damaging winds the safety of any vulnerable
caused by cyclones can turn people around you, such
loose items outside into life as children, the elderly and
threatening projectiles. Take people with special needs.
time to understand your risks
and prepare.
For more information on how to prepare for tropical cyclones, please visit cityofgoldcoast.com.au/disaster
Preparing for Natural Disasters and Emergency Events 2020–21 11BUSHFIRES
You may experience:
INCREASED HEAT, WIND, SMOKE AND NOISE
ISOLATION
LOSS OF TELECOMMUNICATIONS
POWER OUTAGES
LOSS OF WATER SERVICES
DANGEROUS DEBRIS
12YOU CAN REDUCE THE RISK OF BUSHFIRES TO YOURSELF, FAMILY AND PROPERTY
BY TAKING THESE SIMPLE PRECAUTIONS.
Before: Predicted/during: After:
• Check your • Keep your • Listen for warnings and
My Household Emergency Plan, My Household Emergency Plan, communications including local
My Pet Emergency Plan and My Pet Emergency Plan and radio and SMS updates.
My Emergency Kit are up-to-date My Emergency Kit with you.
• Continue to drink water
and ready. (You can find these
• Listen for warnings and and stay hydrated.
starting from page 16 ).
communications including local
• If it’s safe to go outside, check
• Write down a bushfire survival plan radio and SMS updates.
for spot fires and embers.
with your family and practice
• Follow instructions from local
it annually.
authorities.
• Consider survival decisions based
• If you decide not to evacuate,
on official Fire Danger Ratings.
stay inside to shelter. If your house is
• Make sure your water supply seriously damaged:
• Clear fuel sources from around
is sufficient.
the house e.g. wood piles, boxes, Please contact the
• Clean gutters, trim overhanging fuel cans, furniture. SES (132 500) or
branches, cut back bushes and visit ses.qld.gov.au
• Drink water and stay hydrated.
mow the lawn.
• Wear protective clothing, such as
• Check water systems, pumps
jeans and a long-sleeve shirt.
and generators are working with
adequate fuel supplies. • Phone Triple Zero (000)
immediately to report all fires.
• Make sure your property number
is clearly visible for emergency • If you are willing and able, ensure
service crews. the safety of any vulnerable
people around you, such as
• Make sure fire trucks can access
children, the elderly and people
your property.
with special needs.
Register for notifications on our Bushfire Alerts page at
news.goldcoast.qld.govx.au/alerts
For more information on preparing for bushfires, please visit cityofgoldcoast.com.au/bushfire
and the Queensland Rural Fire Service ruralfire.qld.gov.au/BushFire_Safety
Preparing for Natural Disasters and Emergency Events 2020–21 13PANDEMICS
You may experience:
ISOLATION
FINANCIAL UNCERTAINTY
RELATIONSHIP TENSION
MENTAL HEALTH ISSUES
14YOU CAN REDUCE THE RISK OF PANDEMICS TO YOURSELF AND FAMILY
BY TAKING THESE SIMPLE PRECAUTIONS.
Pandemics are highly contagious viruses that are easily spread and can cause severe illness and even loss of life.
The most common form of pandemic in Australia is influenza, otherwise known as the flu. Many people die annually
from complications of the flu.
Before: Did you know? Understand your risk:
• It’s wise to always have some • The flu is spread by respiratory • Early signs of the flu can
extra food at home, however droplets that contain the virus. include cough, sore throat,
there is no need to excessively Droplets form when a person sinusitis or fever.
stockpile. You can prepare an coughs or sneezes and can travel
• People with chronic conditions
emergency kit to last for 14 days up to a metre through the air.
such as asthma, chronic lung
that contains non-perishable food,
• The flu is passed on when disease, heart disease, blood
medications and other supplies
the virus makes contact with disorders, liver and kidney
like baby needs or pet food.
your eyes, nose or mouth. disorders, endocrine disorders
• Emergency kits are good practice This may be directly, or and obesity are more likely to
in preparation for any emergency transferred by your hands. develop complications from flu.
situation but it’s important to
• The highest rates of hospitalisation
build your emergency kit over
are seen in children under
time, rather than buy everything
at once.
Prevention: five and the elderly.
(You can find My Emergency Kit
on page 17 of this booklet). Avoid spreading or catching the flu by:
• sneezing or coughing
into your elbow
• washing your hands regularly
• avoiding close contact
with infected people
• having a flu vaccination
• taking prescribed flu medication
• staying home when ill.
During a pandemic, it is important to stay up to date with the facts and other important information,
including how to protect yourself. You can do this by visiting the Queensland Health website at
qld.gov.au/health or goldcoast.qld.gov.au
If you think you have been infected, before visiting the doctor, phone: 13 HEALTH (13 43 25 84)
Preparing for Natural Disasters and Emergency Events 2020–21 15MY PLANS 16
MY EMERGENCY KIT
Severe floods, storms, bushfires, tropical cyclones, heat waves and pandemics are all natural disasters and
emergency events our city can face anytime. As a community, our best protection from any disaster is to be prepared.
CHECKLIST:
What to ALWAYS KEEP in your kit: What to have ready in your kit
when a warning is issued:
battery powered radio
spare batteries three days of canned/non-perishable food
torch can opener
first aid kit and manual bottled water
strong plastic garbage bags essential medications and toiletries
t arpaulin and tape for temporary change of clothes, strong shoes, hats
repairs e.g. broken windows
mobile phone and charger – preferably a car charger
tools to turn off utilities e.g. water
money and bank cards
opies of important documents (originals) sealed
c
in a waterproof document wallet/plastic bag spare house and car keys
important documents
tent and blankets
What to include in your kit if extended pet food and other needs (if required)
electricity / water / gas LOSS
is a possibility:
lean water in sealed containers – 10 litres
c
PREPARING YOUR HOUSEHOLD
per person is recommended for three days
Prepare your household emergency plans
water purification tablets
increased food supplies repare your emergency kit
P
(and pet kit if applicable)
barbeque/portable stove with fuel
fire extinguisher Get to know your neighbours
Listen for local radio updates
DID YOU KNOW? ct on the warning advice from
A
emergency services
You can pick up your free waterproof document wallet
at any City Library or Customer Service Centre.
For more information on how to prepare your plan, please visit cityofgoldcoast.com.au/disaster
Preparing for Natural Disasters and Emergency Events 2020–21 17MY HOUSEHOLD EMERGENCY PLAN
Know your risks: Separation/Evacuation:
Identify the potential hazards that could occur in your here would you meet your household members if you
W
local area. were separated?
__________________________________________________ __________________________________________________
__________________________________________________ __________________________________________________
__________________________________________________ __________________________________________________
__________________________________________________ __________________________________________________
__________________________________________________ ow would you get your children from school or
H
childcare?
Think about your situation and how you would cope
without power, access to services and the internet for up __________________________________________________
to three days.
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
here would you go if you and your household
W
__________________________________________________ members had to evacuate?
__________________________________________________ __________________________________________________
__________________________________________________
Emergency contacts:
__________________________________________________
ho might you need to contact in a natural disaster or
W __________________________________________________
emergency event including family, friends, insurance
sk about emergency evacuation plans at your school,
A
and emergency services? Names and phone numbers:
workplace, childcare centre and other organisations.
__________________________________________________
nsure all household members know where, how and
E
__________________________________________________ when to turn off the power, water and gas supplies in
case of evacuation.
__________________________________________________
__________________________________________________ Documents
__________________________________________________
heck important policies and documents (insurances,
C
__________________________________________________
wills) are up-to-date.
__________________________________________________
__________________________________________________ Share your emergency plan:
Teach children how and when to dial Triple Zero (000). nsure all household members (including children)
E
are familiar with your emergency plan.
For more information on how to prepare your plan, please visit cityofgoldcoast.com.au/disaster
18MY PET EMERGENCY PLAN
Before: Predicted/during:
ow will you evacuate your pet/s in an emergency?
H Bring your pet inside or relocate them if it’s safe
Where will they go? to do so.
__________________________________________________ Activate your Pet Emergency Plan.
__________________________________________________
__________________________________________________
Evacuation:
__________________________________________________
isten to your local radio station for communications.
L
Identify family or friends who your pet can stay with in
This can include information on pet-friendly
case of an emergency or evacuation in your area.
evacuation centres.
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
ollow all instructions given by evacuation centre staff
F
when staying with your pet.
PET EMERGENCY KIT For dogs and other relevant pets,
make sure you have:
Prepare to take food and water for three days.
current vaccination card
repare to take a first aid kit – check with your vet
P microchip number registration
about inclusions and any specific medical needs.
vet/animal welfare agency details
________________________________________________ collar with identification tag
________________________________________________ harness/leash, crate or pet carrier.
________________________________________________
NEVER:
Include a photo of you and your pet together making • leave a pet tied up without shelter
sure any distinguishing markings are identifiable. and bedding
Include familiar toys and/or blankets. • leave a pet in a motor vehicle.
Pet emergency numbers:
City of Gold Coast Animal Management.................................................................................. 07 5667 5990
City Pound ................................................................................................................................ 07 5581 7600
RSPCA....................................................................................................................................... 07 3426 9999
For more information on how to prepare your pets, please visit cityofgoldcoast.com.au/pet emergencyplan
Preparing for Natural Disasters and Emergency Events 2020–21 19PREPARING YOUR BUSINESS
Depending on a natural disaster or emergency event’s severity, the impacts can cause short and long term
trading implications to local businesses that require fast and practical solutions.
With approximately 67,441 local businesses across the city, we encourage community groups, businesses
and other organisations to prepare their emergency and business continuity plan because foresight is far more
effective than hindsight.
Before you prepare:
Identify and understand natural disaster and ake sure you have enough stock to supply
M
emergency event risks. customers in the critical period after a natural
disaster or emergency event.
ecome familiar with your area including rivers,
B
creeks, hillsides, roads, bridges, parks etc. stablish reciprocal assistance with neighbouring and
E
similar businesses in your community.
Check out our City Disaster Management Dashboard.
ecome a member of Destination Gold Coast for local
B
eep your business insurance up to date and
K networking opportunities.
confirm cover with your provider.
Consider the condition of your building.
Have an up to date emergency contact list.
Make sure to backup business documents and records.
repare your staff and allocate tasks to prepare
P
your business. Prepare your disaster emergency kit.
onsider sending staff home early or when
C Check out the Get Ready Queensland website:
necessary. getready.qld.gov.au
For more information and to help prepare your business, please visit cityofgoldcoast.com.au/economicdevelopment
20MY NEIGHBOURS
KNOWING YOUR NEIGHBOURS
Being prepared for, responding to and recovering
Benefits of connected communities:
from a natural disaster or emergency event is a • Community members come together
whole-of-community responsibility. and support each other to overcome
the adverse impacts of natural disasters
We encourage you to get to know your neighbours
and emergency events.
next door, across the street or over the back fence
as it helps develop a strong, safe and connected • Community members are able to enjoy
community. a wider and richer network of resources,
wisdom and connections.
• Neighbours can also provide practical and
emotional support after an emergency.
Consider copying this card and distributing in your neighbourhood.
HELLO NEIGHBOUR – LET ME INTRODUCE MYSELF:
BESIDES BEING FULFILLING IN MANY OTHER WAYS, BEING A
PART OF A COMMUNITY CAN HELP YOU IN AN EMERGENCY.
Did you know? It’s most likely to be your neighbour or a passerby who will
first help you in an emergency.
Did you know? Neighbours can often provide support after an emergency.
MY NAME IS:____________________________________________________________________
I live: We are also good for:
next door______________________________ putting out the bins
over the road at________________________ collecting mail
watering the garden
up the street at_________________________
feeding pets
Contact me/us: cups of sugar
Phone_____________________________________
Email______________________________________
Preparing for Natural Disasters and Emergency Events 2020–21 21COMMUNICATION
AND WARNINGS
The emergency warning signal is a distinctive audio
signal alerting the community to a major disaster event or
emergency. The signal is most commonly aired on free to air
media such as radio and television stations and is designed to
attract immediate attention.
Before: Predicted/during:
• Local radio stations will • Follow all warning
broadcast warnings and advice promptly.
information.
• Refer to your household
• The City website may Emergency Plan.
broadcast warnings
and information. • Stay at home unless you’re
told otherwise or if it’s not
• Emergency Services may safe to.
send a text message to your
mobile phone or a voice
message to your landline –
an automatic service you don’t
need to register for.
• In some cases,
Emergency Services may
door knock houses.
• Warnings may also give
advice on where to seek more
disaster information.
More information
• Keep listening for local radio updates.
• Call the City of Gold Coast Disaster Hotline
(1800 606 000) or visit
cityofgoldcoast.com.au/disaster
• For life threatening emergencies, please
call Triple Zero (000) immediately.
22Neighbourhood Watch
Area
COMMUNICATION AND WARNINGS
Disaster communications
The City of Gold Coast prioritises the relevant This communication may include:
and effective delivery of disaster communications
• hazard awareness
before, during and after an event.
• essential preparedness activities
• recommended community action.
Here’s where you might expect to receive disaster-related information:
Websites Emergency Alert
• qldalert.com.au This is a national telephone
• bom.gov.au warning system used by
emergency services to send
• emergencyalert.gov.au
voice messages to landlines
• dashboard.cityofgoldcoast.com.au and text messages to mobile
phones within a defined area.
Social media Learn more at qld.gov.au/alerts
• government official social media feeds
• Bureau of Meteorology social media feeds Door Knocking
• community social media feeds
• Queensland Police Service
• SES and local volunteers
Other
• Bureau of Meteorology alerts
• Neighbourhood Watch
• community phone trees
(These are used to quickly notify others
in the event of an emergency, particularly
in vulnerable communities.)
Radio
Did you know?
Local FM public messaging:
Two-way radio is
• 89.3 FM 4CRB • 98.1 FM Radio 4EB a reliable way of
• 90.9 FM Hit • 99.4 FM Rebel communicating
• 91.7 FM ABC Gold Coast • 102.9 FM Hot Tomato when mobile
phones and
• 92.5 FM MMM • 105.7 FM Radio Metro
landlines
• 94.1 FM Community Radio • 107.3 FM Juice are down.
Preparing for Natural Disasters and Emergency Events 2020–21 23EVACUATION CENTRES AND FACILITIES
In the event that a natural disaster or emergency event demands community
evacuation, the City of Gold Coast will assist emergency service agencies
moving citizens in compromised areas to a secure place of relief.
We take comprehensive measures to identify, plan and coordinate our evacuation centres and facilities.
Community safety and comfort during a crisis is paramount which is why our centres are planned in accordance
with Red Cross Evacuation Centre Guidelines.
We also provide clear and concise communications advising necessary actions for increased safety.
Evacuation centres Communication
During a disaster, you can find your local evacuation Content
centre by visiting:
• the reason/s and need to evacuate
– dashboard.cityofgoldcoast.com.au
• the area/s impacted
– C
ity of Gold Coast Facebook Page • who’s impacted
facebook.com/cityofgoldcoast • where to go
Methods
• SMS
• radio
• TV
• social media
• door knocking
24SUPPORT
Services available to the community before, during and after a disaster event
Category Organisation Action
Department of Communities, Phone 1800 173 349
Community recovery
Disability Services and Seniors communities.qld.gov.au
Phone 02 9253 5100 or 1300 728 228
Community recovery Insurance Council of Australia
insurancecouncil.com.au
Phone 1800 110 841
Community recovery Queensland Reconstruction Authority
qra.qld.gov.au
Community recovery, Gold Coast Central Chamber Phone 07 5578 7184
Businesses of Commerce goldcoastcentralchamber.com.au
Community recovery, Gold Coast Northern Phone 1300 765 057
Businesses Chamber of Commerce gcncc.org.au
Community recovery, Greater Southern Gold Coast Email admin@gsgc.org.au
Businesses Chamber of Commerce gsgc.org.au
Health services, Phone 07 3253 4000
Lifeline Community Care
community services unitingcareqld.com.au
For emergencies, phone Triple Zero (000)
Health services,
Queensland Health Department phone 13 7468
community services
health.qld.gov.au
Phone 1300 258 322
Health services, aged care Blue Care
bluecare.org.au
Phone 1800 733 276
Health services, aged care Australian Red Cross
redcross.org.au
Phone 13 7258
Health services, aged care Salvation Army
salvationarmy.org.au
Phone 07 3010 1000
Health services, aged care St Vincent de Paul (Vinnies)
vinnies.org.au
Donations – clothing/ info@givit.org.au
GIVIT
furniture/white goods givit.org.au
Phone 13 2850
Family services Centrelink
humanservices.gov.au
Auslan deaf and hearing Phone 1800 246 945
Sign language
impaired services nabs.org.au
Preparing for Natural Disasters and Emergency Events 2020–21 25RELIEF RECOVERY
SHORT-TERM RELIEF The recovery program for the city is coordinated
by the City, with support from a range of
In the immediate hours following a disaster, the City of Gold
Government and non Government agencies.
Coast coordinates the initial relief and evacuation response
and collaborates with community organisations to provide
prompt support for those directly affected by the event. Recovery program activities may include:
• support to families, businesses and rural areas
Community organisations may include: • financial assistance and advice
• St John Ambulance Australia
• insurance advice and recommendations
• Australian Red Cross
• replacing vital/important documents
• St Vincent de Paul Society (Vinnies)
• debris clean up – commercial,
• RSPCA residential, infrastructure
• Animal Welfare League • toxins clean up – mould, asbestos, drugs, poisons
• Lifeline • restoring electricity, gas and water utilities
• Salvation Army. • managing volunteers and donations.
For more information on disaster recovery please visit
Community support may include: cityofgoldcoast.com.au/disasterrecovery
• temporary shelters
• evacuation centres
• alternative accommodation
• critical supplies
• counselling and communication.
26References
• Australian Bureau of Statistics. 2016. • The State of Queensland. 2019.
2016 Census Quickstats: Gold Coast (online). Other languages (online). Available at
Available at quickstats.censusdata.abs. cityofgoldcoast.com.au/otherlanguages
gov.au/census_services/getproduct/ • The State of Queensland. 2019.
census/2016/quickstat/309 Recovery after a disaster (online).
• City of Gold Coast. 2019. Available at qld.gov.au/community/disasters-
Disaster management (online). emergencies/recovery-after-disaster
Available at goldcoast.qld.gov.au/council/ • The State of Queensland (Get Ready Queensland).
disaster-management-120.html 2017. Get ready (online).
• The State of Queensland. 2017. Available at getready.qld.gov.au/homepage/
Toolkit – People with vulnerabilities in disasters (online). • The State of Queensland (Legislation). 2018.
Available at qld.gov.au/__data/assets/ Disaster Management Act 2003 (online).
pdf_file/0022/55219/supporting-people- Available at legislation.qld.gov.au/view/
with-vulnerabilities-toolkit.pdf pdf/inforce/current/act-2003-091
Preparing for Natural Disasters and Emergency Events 2020–21 27MY EMERGENCY CONTACT NUMBERS
Fill in your personal numbers and information for quick access during emergencies.
Electricity____________________________________________ Family/friends/personal support_______________________
Internet______________________________________________ _____________________________________________________
Phone_______________________________________________ _____________________________________________________
Mobile_______________________________________________ _____________________________________________________
Mobile_______________________________________________ _____________________________________________________
Doctor_______________________________________________ Carer/support for special needs_______________________
Doctor_______________________________________________ __________________________________________________
Dentist_______________________________________________ _____________________________________________________
Bank_________________________________________________ Notes________________________________________________
Bank_________________________________________________ _____________________________________________________
Insurance____________________________________________ _____________________________________________________
Insurance____________________________________________ _____________________________________________________
Insurance____________________________________________ _____________________________________________________
Insurance____________________________________________ _____________________________________________________
My information:xx
Medicare number____________________________________ Drivers licence number_______________________________
Medicare number____________________________________ Drivers licence number_______________________________
Tax file number______________________________________ Car registration______________________________________
Tax file number______________________________________ Car registration______________________________________
Passport number____________________________________ ____________________________________________________
Passport number____________________________________ ____________________________________________________
Centrelink number___________________________________ ____________________________________________________
Centrelink number___________________________________ ____________________________________________________
28EMERGENCY CONTACT NUMBERS
LIFE THREATENING EMERGENCIES...................000 PHONE AND INTERNET
Queensland Police Service.............. 13 14 44 Telstra............................................. 13 22 00
Queensland Ambulance Service ...... 13 12 33 Optus............................................. 13 13 44
Queensland Fire and
Emergency Services........................ 13 74 68 GOLD COAST UNIVERSITY HOSPITAL
.............................................. 1300 744 284
POLICE – NON EMERGENCIES goldcoast.health.qld.gov.au
Crime Stoppers....................... 1800 333 000
Police Link...................................... 13 14 44 DEPARTMENT OF TRANSPORT AND MAIN ROADS
qldtraffic.qld.gov.au......................... 13 19 40
CITY OF GOLD COAST DISASTER HOTLINE
(activated during declared emergencies) TRANSLATING AND INTERPRETING SERVICE
dashboard.cityofgoldcoast.com.au tisnational.gov.au............................ 13 14 50
.............................................. 1800 606 000
NATIONAL RELAY SERVICE
STATE EMERGENCY SERVICES (SES) Teletypewriter.................................. 13 36 77
ses.qld.gov.au................................. 13 25 00 (enter 1300 465 326)
Speak and listen..................... 1300 555 727
BUSHFIRE (ask for 1300 465 326)
ruralfire.qld.gov.au................ 000 or 13 74 68 Internet relay users.................. 1300 555 727
(enter 1300 465 326)
CITY OF GOLD COAST
After hours emergency............ 1800 637 000 QUEENSLAND HEALTH
General enquiries.................... 1300 465 326 ................................13 Health (13 43 25 84)
ENERGEX/ORIGIN ENERGY BUREAU OF METEOROLOGY (BOM)
Emergencies – fallen powerlines...... 13 19 62 bom.gov.au........................... (03) 9669 4000
Loss of supply – power outages...... 13 62 62
General enquiries............................ 13 12 52 DISASTER AND ALERTS
Origin Energy – Natural Gas and qldalert.com.................................... 13 74 68
LPG Gas Emergencies (leaks only)
.............................................. 1800 808 526 LIFELINE.......................................... 13 11 14
Preparing for Natural Disasters and Emergency Events 2020–21 29F O R M O R E I N F O R M AT I O N
P 1300 GOLDCOAST (1300 465 326)
W cityofgoldcoast.com.au
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