PROVIDER GUIDE HEALTHCARE EFFECTIVENESS DATA AND INFORMATION SET - Florida Health Care Plans

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PROVIDER GUIDE HEALTHCARE EFFECTIVENESS DATA AND INFORMATION SET - Florida Health Care Plans
HEALTHCARE EFFECTIVENESS DATA AND INFORMATION SET

              PROVIDER GUIDE
HEDIS®/ STAR PROVIDER GUIDE – HEDIS MY 21 (Measurement Year 2021)
  HEDIS® (Healthcare Effectiveness Data and Information Set) is a performance measurement tool developed by the National Committee for Quality
  Assurance (NCQA) to assess the quality of healthcare and improve patient health and outcomes, and is an important factor in our accreditation.

  Select HEDIS® measures are also part of the Star Rating System managed by the federal Centers for Medicare & Medicaid Services (CMS), which
  evaluates health care plans based on a 5-Star rating system.

  Adherence to these guidelines:
     • Ensures health plans are offering quality preventive care and services.
     • Provides a comparison to other plans.
     • Identifies opportunities for quality improvement.
     • Measures the plan’s progress from year to year.

  HEDIS® data collection is permitted under HIPAA and is performed three ways:
     • Administrative: Pertaining to diagnosis codes (in our claims database) and medication fills, based on the NCQA Vol. 2 Technical
        Specifications & Value Sets (updated annually).
     • Hybrid: A combination of Administrative, and medical chart review.
     • Survey: Member and provider surveys.

  Included within for your convenience are select HEDIS®/Star measures and their description and requirements. Star measures are designated with
  a star symbol ( ).

  This guide does not include every quality measure, but rather ones that are NCQA sensitive.

  If you would like the complete list of diagnosis codes or medication lists for any measure, or have questions, please call (386) 676-7100 Ext. 7258,
  or email QualityManagement@fhcp.com.

  We hope you find this guide useful in your daily practice.

  Sincerely,
  FHCP Quality Management

Page 1 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                  Florida Health Care Plans
TABLE OF CONTENTS (Ctrl-Click for Link)

  ADULT                                                                      MENTAL / BEHAVIORAL HEALTH

         : Risk of Continued Opioid Use – P. 13                              ADD: Follow-Up Care for Children Prescribed ADHD Medication – P. 5

  FRM: Fall Risk Management – P. 17                                          AMM: Antidepressant Medication Management – P. 6

  FVA:     Flu Vaccinations for Adults Ages 18 to 64 – P. 19                 APM: Metabolic Monitoring for Children & Adolescents on Antipsychotics – P. 7

  FVO:      Flu Vaccinations for Adults Ages 65 and Older – P. 19            APP: Use of First-Line Psychosocial Care for Children & Adolescents on
                                                                                  Antipsychotics – P. 8
  HDO: Use of Opioids at High Dosage – P. 19
                                                                             FMC: Follow-Up After ED Visit for People With Multiple High-Risk Chronic
  LBP:      Use of Imaging Studies for Low Back Pain – P. 21                      Conditions – P. 16
  MSC: Medical Assistance W/Smoking & Tobacco Use Cessation – P. 21
                                                                             FUA: Follow-Up After ED Visit for Alcohol & Other Drug Abuse or
  PCR:     Plan All-Cause Readmissions – P. 23                                    Dependence – P. 17
  PNU: Pneumococcal Vaccination Status for Older Adults – P. 24              FUH: Follow-Up After Hospitalization for Mental Illness – P. 18
  TRC:     Transitions of Care – P. 27                                       FUM: Follow-Up After ED Visit for Mental Illness – P. 18
  UOP: Use of Opioids From Multiple Providers – P. 28                        IET: Initiation & Engagement of Alcohol & Other Drug Abuse or Dependence
                                                                                  Treatment – P. 20

  ADULT / ELDERLY                                                            RESPIRATORY

  DAE: Use of High-Risk Medications in Older Adults – P. 15                  AAB:   Avoidance of Antibiotic Treatment For Acute Bronchitis /
                                                                                    Bronchiolitis – P. 4
  DDE: Potentially Harmful Drug-Disease Interactions-Older Adults – P. 16
                                                                             AMR: Asthma Medication Ratio – P. 7
  OMW: Osteoporosis Management in Women Who Had a Fracture – P. 22
                                                                             CWP: Appropriate Testing for Pharyngitis (Strep Test) – P. 14
  PSA: Non-Recommended PSA-Based Screening in Older Men – P. 25
                                                                             PCE:   Pharmacotherapy Management of COPD Exacerbation – P. 23
                                                                             URI:   Appropriate Treatment for Upper Respiratory Infection – P. 28

Page 2 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                         Florida Health Care Plans
TABLE OF CONTENTS cont’d

  CANCER SCREENING                                                          WOMEN
  BCS: Breast Cancer Screening – P. 8                                       CHL: Chlamydia Screening In Women – P. 11
  CCS: Cervical Cancer Screening – P. 10                                    PPC: Prenatal & Postpartum Care – P. 24
  COL: Colorectal Cancer Screening – P. 13

  CARDIOVASCULAR                                                            DIABETES

  CBP: Controlling High Blood Pressure – P. 9                               CDC: Comprehensive Diabetes Care – P. 11
  SPC: Statin Therapy for Patients with Cardiovascular Disease – P. 25      SPD: Statin Therapy for Patients with Diabetes – P. 26

  CHILD / ADOLESCENT IMMUNIZATIONS                                          WEIGHT & NUTRITION

  CIS: Childhood Immunization Status – P. 12                                WCC: Weight Assessment & Counseling for Nutrition & Physical Activity for
                                                                                 Children/Adolescents – P. 29
  IMA: Immunizations for Adolescents – P. 20

  Appendix 1: Antidepressant Medications – P. 30

  Appendix 2: Antipsychotic Medications – P. 31

  Appendix 3: ACE Inhibitor & ARB Medications – P. 32
  Appendix 4: Opioid Medications / MME Conversion Factor – P. 33 - 38
  Appendix 5: High and Moderate Intensity Statin Medications – P. 39
  Appendix 6: Opioid Medications – P. 40 - 41
  Appendix 7: High-Risk Medications – P. 42 - 45

Page 3 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                      Florida Health Care Plans
Measure                                              Comments                                             More Tips
  AAB
  Avoidance of Antibiotic Treatment For                   Do not use the following acute bronchitis /        Alternate Codes: The following codes are
  Acute Bronchitis / Bronchiolitis                        bronchiolitis diagnoses with an antibiotic:        acceptable with an antibiotic per the measure (not
                                                                                                             a complete list):
                                                           • J20.3 Acute bronchitis due to coxsackievirus
  Members 3 months and older, who were                                                                       •   H66.90: Otitis media, unspec.
                                                           • J20.4 Acute bronchitis due to parainfluenza
  diagnosed with acute bronchitis or bronchiolitis,                                                          •   J01.90: Acute sinusitis, unspec.
                                                             virus
  should not be dispensed an antibiotic prescription.                                                        •   J02.9: Acute pharyngitis (perform strep test)
                                                           • J20.5 Acute bronchitis due to respiratory
                                                             syncytial virus                                 •   J03.90: Acute tonsillitis (perform strep test)
  Please explain to your patients that viruses
                                                           • J20.6 Acute bronchitis due to rhinovirus
  are not treated with antibiotics. Promote
                                                           • J20.7 Acute bronchitis due to echovirus
  symptom control instead.                                                                                   Also ok to give an antibiotic with acute
                                                           • J20.8 Acute bronchitis due to other specified
                                                                                                             bronchitis or bronchiolitis diagnosis if these co-
  Antibiotics filled on day of visit or within 3 days        organisms
                                                                                                             morbid conditions are coded at the visit or up
  from visit, count in the measure as non-                 • J20.9 Acute bronchitis, unspecified
                                                                                                             to a year prior (not a complete list):
  compliant.                                               • J21.0 Acute bronchiolitis due to respiratory
                                                             syncytial virus                                  • Cancer
                                                           • J21.1 Acute bronchiolitis due to human           • COPD
  If you prescribe an antibiotic, please consider using
                                                             metapneumovirus                                  • Cystic fibrosis
  an alternate code other than Acute Bronchitis if
                                                           • J21.8 Acute bronchiolitis due to other           • HIV
  appropriate, such as the suggested examples listed
                                                             specified organisms                              • Pulmonary edema
  in Column 3.
                                                           • J21.9 Acute bronchiolitis, unspecified           • Respiratory failure
                                                                                                              • TB
  Note: This measure now includes both children
  and adults.                                             Includes Outpatient, Urgent Care, and ED visits.

Page 4 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                            Florida Health Care Plans
Measure                                                    Comments                                        More Tips
  ADD
                                                          • ADHD Medications                                 • Use an e-visit or virtual check-in for one of the
  Follow-Up Care for Children Prescribed
                                                                                                               visits after the first 30 days. *Only one online
  ADHD Medication                                             ▪       CNS stimulants:
                                                                  o     Dextroamphetamine                      assessment is allowed during the C&M phase.
  Ages 6 to 12 with *newly prescribed attention-                  o     Dexmethylphenidate
                                                                  o     Lisdexamfetamine                     • Schedule the first follow-up visit within 21-days
  deficit/hyperactivity disorder (ADHD) medication
                                                                  o     Methylphenidate                        of the initial prescription while the patient is still
  should have:                                                    o     Methamphetamine                        in the office. This will allow time to reschedule
  • At least 3 follow-up care visits within a 10-                                                              missed appointments within the 30-day
      month period.                                           ▪       Alpha-2 receptor agonists:               initiation phase compliance timeframe.
  • One of the visits should be within 30-days of                 o     Clonidine
      when the first ADHD medication was                          o     Guanfacine
                                                                                                             • Encourage compliance with follow-up
      dispensed.
  *Newly prescribed- no ADHD Rx for 120 days prior            ▪       Miscellaneous ADHD Medication:           appointments to evaluate medication
                                                                  o    Atomoxetine                             effectiveness and adverse events.
•
• Two rates are Tracked:                                  •    Telephone Visits                              • Consider prescribing the first ADHD medication
                                                               CPT 98966-68, 99441-99443
  Initiation Phase                                            *Acceptable for both phases of the measure       for a 21- or 30-day supply to promote timely
  1 follow-up visit during the 30-day initiation phase                                                         follow-up.
  with a practitioner with prescribing authority.         •  Online Assessments/E-visit/Virtual Check-in:
  *Telehealth and telephone visits added                     CPT 98969–98972, 99421–99423, 99444, 99458; • Schedule at least two additional appointments
                                                             HCPCS: G2010, G2012, G2061–G2063                while the patient is in the office for the first
                                                           *Can be used for 1 of the 2 C&M Phase visits      follow-up visit. The first in 3 months and the
  Continuation & Maintenance (C&M) Phase
  Remained on the medication for at least 210 days;                                                          second in 6 months following the 30-day initial
  and In addition to the visit in the Initiation Phase,   • Exclusions                                       visit. Again, this will allow time to reschedule
  had at least 2 follow-up visits within 270 days/9        ▪ Patients in hospice.                            missed appointments within the 31-300-day
  months after the Initiation Phase ended.                 ▪ Filled an ADHD prescription 120 days prior to   C&M Phase compliance timeframe.
  *One E-visit or virtual check-in encounter allowed          the index prescription start date (IPSD).
                                                           ▪ Have a diagnosis of narcolepsy.               • Refer to Behavioral Health for further
  • Intake period                                          ▪ Had an acute inpatient encounter for mental,    treatment as indicated.
    12-month window- starting March 1st of the                behavioral, or neurodevelopmental disorder:
    prior measurement year to February 28th                   o 30 days after IPSD (initiation phase only)
    of the current year                                       o 300 days after the IPSD (C&M phase only)

  • Compliance
  Determined by pharmacy and billing claims

Page 5 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                            Florida Health Care Plans
Measure                                             Comments                                                 More Tips
    AMM
    Antidepressant Medication                           Consider using the Patient Health Questionnaire
    Management                                          (PHQ-9) to assess depressive symptoms, measure         •     Educate patients on medication compliance for
                                                        severity, develop a provisional diagnosis, and monitor       optimum effectiveness.
                                                        treatment outcome.
     Ages 18 and older who had a diagnosis of Major                                                            •     Explain medication regimen, benefits, and
     Depression and who were treated with an            Scoring and Interpretation:                                  expected duration of treatment.
     antidepressant medication, are monitored for how
     long they remained on the medication.                  PHQ-9   Provisional            Proposed              •   Discuss potential side effects.
                                                            Score   Diagnosis              Treatment
     Two rates are tracked for remaining on the                                            Support; educate
     antidepressant medication:                                                                                  •   Make follow-up calls to check on patients and
                                                                                           to call if worsens;       remind them of upcoming visits.
                                                            5-9     Minimal Symptoms*      repeat PHQ-9 at
     Effective Acute Phase Treatment:                                                      follow-up in 1
     • At least 84 days (12 weeks)                                                         month                 •   Reiterate the importance of attending follow-up
                                                                                           Support; watchful         visits.
     Effective Continuation Phase Treatment:                        Minor depression
                                                                                           waiting;
     • At least 180 days (6 months)                         10-14
                                                                    Dysthymia*
                                                                                           Antidepressant        •   Refer patients to behavioral health as indicated.
                                                                    Major Depression,
                                                                                           and/or
                                                                    Mild
                                                                                           psychotherapy         •   Contact Case Management/Coordination of Care
     •   Intake Period
         12-month window starting May 1st of                        Major Depression,
                                                                                           Antidepressant            when barriers to medication compliance are
                                                            15-19                          and/or                    identified: unable to afford medication/follow-up
         the prior measurement year - April 30th                    Moderate
                                                                                           psychotherapy
         of the current measurement year                                                                             appt. co-pay, lack of transportation, education,
                                                                                           Antidepressant            community resource, or home care needs.
                                                                                           with
     •   Compliance                                                 Major Depression,
                                                            20-27                          psychotherapy;
         Determined by pharmacy claims                              Severe                                       •   Emphasize the importance of continuing
                                                                                           collaborative
                                                                                           management.               treatment even after they begin to feel better.
     •   Antidepressant Medications List:
         See Appendix 1
                                                        Rule out other depressive disorders:                     •   If no significant signs or symptoms of MDD
                                                                                                                     are present for 2 months, with or without
     •   Major Depression ICD-10 codes:                 •    34.1 Dysthymia* Symptoms present ≥ 2 years              medication, please consider replacing the
         32.0-32.4, 32.9, 33.0-33.3, 33.41, 33.9                                                                     active MDD diagnosis with:
                                                        •    43.21 Adjustment disorder w/ depressed mood                F33.42 Major depressive disorder,
                                                             Symptoms following an adverse life event                   recurrent, in FULL remission.
                                                        •    6.31 Mood disorder due to physiological condition       DSM-5 (psychiatry.org)
                                                             Symptoms resulting from systemic diseases               https://www.pcpcc.org
                                                                                                                     http://www.agencymeddirectors.wa.gov

Page 6 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                           Florida Health Care Plans
Measure                                          Comments                                           More Tips
     AMR
                                                       Asthma Controllers:                                Members are excluded from the measure if
     Asthma Medication Ratio                                                                              they have:
                                                       Antiasthmatic combinations:
     For ages 5 to 64 with persistent asthma, the                                                           • COPD
                                                       dyphylline- guaifenesin
     ratio of controller medications to total asthma                                                        • Chronic respiratory conditions due
     medications is 0.50 or greater during the         Antibody inhibitors: omalizumab
                                                                                                              to chemicals, gases, fumes, vapors
     measurement year.                                 Anti-interleukin-4: dupilumab                        • Cystic fibrosis
                                                       Anti-interleukin-5: benralizumab, mepolizumab,       • Acute respiratory failure
     Adjust dosage so patient is well-controlled on    reslizumab
     Asthma Controller Medications (see Column 2)
                                                       Inhaled steroid combinations: budesonide-
     without frequent use of Asthma Reliever                                                              Also exclude members in
                                                       formoterol, fluticasone-salmeterol,
     Medications (rescue inhalers).
                                                       fluticasone- vilanterol, formoterol-
                                                       mometasone                                         hospice.
     (Rescue inhalers include short-acting, inhaled    Inhaled corticosteroids: beclomethasone,
     beta- 2 agonists albuterol and levalbuterol).     budesonide, ciclesonide, flunisolide,
                                                       fluticasone, mometasone
                                                       Leukotriene modifiers: montelukast, zafirlukast,
                                                       zileuton
                                                       Methylxanthines: theophylline

     APM
                                                        Three rates are reported: The percentage of
     Metabolic Monitoring for Children                  children and adolescents on antipsychotics
                                                                                                          See Appendix 2 for the following
     and Adolescents on Antipsychotics                                                                    medications which pertain to this measure:
                                                        who:
     Ages 1–17 who had two or more                       1. Received blood glucose testing.                 •    Antipsychotic medications
     antipsychotic prescriptions should have                                                                •    Antipsychotic combination medications
                                                         2. Received cholesterol testing.
     metabolic testing.                                                                                     •    Prochlorperazine medications
                                                         3. Received blood glucose and
                                                            cholesterol testing.

Page 7 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                    Florida Health Care Plans
Measure                                            Comments                                             More Tips
  APP
                                                     Exclude members for whom first-line antipsychotic
  Use of First-Line Psychosocial Care for                                                                  See Appendix 2 for the following medications
                                                     medications may be clinically appropriate, such as
                                                                                                           which pertain to this measure:
  Children and Adolescents on                        those diagnosed with:
  Antipsychotics                                                                                             •   Antipsychotic medications
                                                      •    schizophrenia
                                                                                                             •   Antipsychotic combination medications.
  Ages 1–17 that had a new prescription for an        •    schizoaffective disorder
  antipsychotic medication should have                •    bipolar disorder
  documentation of psychosocial care as first-line    •    other psychotic disorder
  treatment.                                          •    autism, or
                                                      •    other developmental disorder.

                                                     The above from at least 1 acute inpatient
                                                     encounter, or at least 2 visits in an outpatient,
                                                     intensive outpatient, or partial hospitalization
                                                     setting in the measurement year.

  BCS                                                All types of mammograms (screening, diagnostic,       Members in hospice are excluded.
  Breast Cancer Screening                            film, digital, or digital breast tomosynthesis)
                                                     qualify for compliance.
  Women ages 50 to 74 should have a mammogram                                                              Mammogram Codes:
  at least every two years.                          MRIs, ultrasounds, or biopsies do not count for the   CPT Codes: 77055-77057, 77061-77063, 77065-
                                                     measure.                                              77067.
  A note with the screening year is compliant
  provided it is within the two-year time frame.     Women who have had a bilateral mastectomy, or
                                                     two unilateral mastectomies are excluded.
                                                     Documented evidence should be present.

                                                     Please document in chart and/or notify Quality
                                                     Management if bilateral mastectomy occurred
                                                     outside of FHCP, including where done.

Page 8 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                         Florida Health Care Plans
Measure                                            Comments                                             More Tips
  CBP                                                Blood pressure should be routinely assessed as      If a member demonstrates a high blood pressure, a
  Controlling High Blood Pressure                    part of a physical exam at each outpatient visit.   second blood pressure should always be taken at
                                                                                                         the same visit and documented in the chart.
  Ages 18 to 85 with a diagnosis of hypertension     The measure uses:
  (HTN) should have adequately controlled blood                                                          Please remember that BP must be BELOW
  pressure (BP) during the measurement year.         • The most recently documented BP at an             140/90 to be considered compliant.
                                                       outpatient visit; telephone visit; e-visit or
  Control is based upon:                               virtual check-in; nonacute inpatient encounter;   Schedule a follow-up visit (can be a nurse visit).
                                                       or remote monitoring event.
  • Ages 18 to 85 have BP controlled at LESS THAN
                                                     • The BP reading to be used for the measure must    Essential (primary) Hypertension ICD 10 Code: I10
    140/90.
                                                       occur on or after the second diagnosis of HTN.
    Compliance is 139/89 or below.                                                                       Diastolic 80-89 Code CPT-CAT-II Code (compliant):
                                                     • BP readings taken or reported by the member       3079F
                                                       are now acceptable, as long as result is
  If BP is elevated, retake BP and document in the     documented by the provider in the note. This      Diastolic Less Than 80 CPT-CAT-II Code
  chart. Treat as necessary. Chart all                 includes telehealth and telephone visits.         (compliant): 3078F
  measurements, and efforts to obtain BP control.
                                                                                                         Systolic Less than 140 CPT-CAT-II Code
  Control within the measurement year of 139/89 or   The measure does NOT use:
                                                                                                         (compliant):
  below should be documented in the EHR if           • BP readings from an acute inpatient stay or ED    3074F (less than 130 mm Hg)
  attained.                                            visit.                                            3075F (130-139 mm Hg)
                                                     • BP readings taken same day as a diagnostic test
                                                       or therapeutic procedure requiring a change of
                                                       diet or medication on or one day before (other    Excluded members (optional): End-Stage Renal
                                                       than fasting blood tests), such as colonoscopy,   Disease, kidney transplant, dialysis,
                                                       dialysis, infusions, chemotherapy, or a           nephrectomy, hospice, or pregnancy during the
                                                       nebulizer treatment with albuterol.               measurement year.

Page 9 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                        Florida Health Care Plans
Measure                                              Comments                                              More Tips
  CCS
  Cervical Cancer Screening                       Documentation in the medical record must include both    Cervical Cytology Lab Test CPT codes: 88141-
                                                  of the following:                                        88143, 88147-88148, 88150, 88152-88154, 88164-
  Ages 21 to 64 should be screened for cervical                                                            88167, 88174-88175
  cancer using any one of the following:           • A note indicating the date the procedure was
                                                     performed.                                            High Risk HPV Lab Test CPT codes: 87620-87622,
  • Age 21–64 have cervical cytology (Pap
                                                   • The result or finding.                                87624-87625
     smear) performed every 3 years.
  • Age 30–64 years of age have cervical high-
                                                  Exclusion: Member does not need this screening if they   Absence of Cervix Diagnosis: Q51.5, Z90.710,
    risk human papillomavirus (hrHPV) testing
                                                  had a hysterectomy with no residual cervix, cervical     Z90.712
    performed every 5 years.
                                                  agenesis, or acquired absence of cervix.
  • Age 30–64 years of age have cervical
                                                  Documenting a hysterectomy alone does not exclude
    cytology/high-risk human papillomavirus
                                                  member; the removal of cervix must also be
    (hrHPV) co-testing performed every 5
                                                  documented.
    years.

Page 10 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                         Florida Health Care Plans
Measure                                          Comments                                              More Tips
  CDC
  Comprehensive Diabetes Care                    (HbA1c control  9.0% )                 event
                                                  • A visit with a nephrologist                    If you believe member is in the CDC measure population
   3. HbA1c control ( < 8.0% )
                                                  • Evidence of stage 4 chronic kidney disease     inappropriately, please notify Quality Management.
   4. Eye Exam (retinal) - one of the             • Evidence of ESRD                               Hospital claims with a diabetes diagnosis are
      following:                                  • Evidence of kidney transplant.                 occasionally received (if glucose is elevated), and these
     a. Retinal or dilated eye exam by                                                             claims can be corrected if the member does not have
          optometrist or ophthalmologist in                                                        diabetes.
                                                  See Appendix 3 for ACE Inhibitor & ARB
          the measurement year.                   Medications.
     b. A negative retinal or dilated eye                                                          Any member with gestational diabetes or steroid-
          exam (negative for retinopathy) in                                                       induced diabetes is not counted in the measure.
          the year prior to the measurement
          year.
   5. Medical attention for nephropathy
      (Medicare only)
   6. BP control (
Measure                                               Comments                                           More Tips
  CIS – Combo 10
                                                          Document in medical record if member has            DTaP Procedure Codes: 90698, 90700, 90723
  Childhood Immunization Status                           evidence of the disease for which immunization is   IPV Procedure Codes: 90698, 90713, 90723
  By their 2nd birthday, children should receive all of   intended, or contraindication due to anaphylactic   HiB Procedure Codes: 90644, 90647, 90648, 90698,
  the following:                                          reaction.                                           90748
                                                                                                              HepB Procedure Codes: 90723, 90740, 90744,
  • Four: Diphtheria, tetanus, and acellular
                                                                                                              90747, 90748
    pertussis (DTaP)                                      For MMR, HepB, VZV and HepA, count any of the
                                                                                                              Pneumococcal Procedure Codes: 90670
  • Three: Polio (IPV)                                    following:
  • One: Measles, mumps, and rubella (MMR)                • Evidence of the antigen or combination vaccine,   MMR Procedure Codes: 90707, 90710
  • Three: Haemophilus influenza type B (HiB)               or                                                Measles Procedure Code: 90705
  • Three: Hepatitis B (HepB)                             • Documented history of the illness, or             Measles/Rubella Procedure Code: 90708
  • One: Chicken pox (VZV)                                • A seropositive test result for each antigen.
                                                                                                              Mumps Procedure Code: 90704
  • Four: Pneumococcal conjugate (PCV)
  • One: Hepatitis A (HepA)                                                                                   Rubella Procedure Code: 90706
  • Two or Three: Rotavirus (RV)                          For DTaP, IPV, HiB, Pneumococcal conjugate,         VZV Procedure Code: 90710, 90716
  • Two: Influenza (flu)                                  rotavirus and influenza, count only:
                                                                                                              Rotavirus 2 dose Procedure Code: 90681
                                                          • Evidence of the antigen or combination vaccine.
                                                                                                              Rotavirus 3 dose Procedure Code: 90680
  Immunizations must be completed before member
  turns age 2.                                                                                                HepA Procedure Code: 90633
                                                          For rotavirus:
                                                                                                              Influenza Procedure Code: 90655, 90657, 90661,
                                                          • Recommended to complete by 32 weeks
  Please educate office staff to schedule                                                                     90673, 90685, 90686, 90687, 90688, 90689
  appointments PRIOR to 2nd birthday.                     • Do not mix brands (Merck RotaTeq, and GSK         Influenza Virus LAIV Procedure Code: 90660,
                                                            ROTARIX)
                                                                                                              90672
  For MMR, VZV and HepA, vaccinations must be
  between 1st and 2nd birthday. If prior to 1st           For combination vaccinations that require more
  birthday, will not count for the measure.               than one antigen (i.e., DTaP and MMR), the
                                                          organization must find evidence of all the
                                                          antigens.

Page 12 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                           Florida Health Care Plans
Measure                                             Comments                                               More Tips
  COL
                                                        Documentation in the medical record must include      Do not count digital rectal exams (DRE). Do not
  Colorectal Cancer Screening                           a note indicating the date of the colorectal cancer   count FOBT tests performed in an office setting or
  Ages 50 to 75 should have appropriate screening       screening within the time frame.                      performed on a sample collected via DRE.
  for colorectal cancer.
                                                        Members who have had colorectal cancer or a
  Any of the following meet criteria:                   total colectomy are excluded from this measure.

  • Fecal occult blood test (FOBT) during the            •   Exclusionary evidence in the medical record
     measurement year.                                       must include a note indicating colorectal
                                                             cancer or total colectomy any time during
  • Flexible sigmoidoscopy within the last 5 years.          the member’s history, through December
  • Colonoscopy within the last 10 years.                    31st of the measurement year.
  • CT colonography within the last 5 years.
  • FIT-DNA (Cologuard) during the last 3 years.

  COU
  Risk of Continued Opioid Use                          The measure counts the earliest prescription           Members in hospice are excluded from the eligible
                                                        dispensing date for an opioid medication from          population.
  Members 18 and older who have a new episode of        November 1st of the year prior, and ending on
  opioid use that puts them at risk for continued       October 31st of the current year.                      Also excluded are those with at least one of the
  opioid use are tracked.                                                                                      following from 1 year prior to the earliest
                                                        The following opioid medications are excluded:         dispensing event for an opioid medication, through
  Two rates are reported:                                • Injectables                                         61 days after:

  1. The percentage of members with at least 15          • Opioid-containing cough and cold products             • Cancer
     days of prescription opioids in a 30-day period.    • Single-agent and combination buprenorphine            • Sickle cell disease
                                                            products used in medication-assisted
  2. The percentage of members with at least 31
                                                            treatment of opioid use disorder.
     days of prescription opioids in a 62-day period.
                                                         • Ionsys® (fentanyl transdermal patch).              Please see Appendix 6, Opioid Medications.

  A lower rate indicates better performance.             • Methadone for the treatment of opioid use
                                                            disorder.

Page 13 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                             Florida Health Care Plans
Measure                                            Comments                                              More Tips
  CWP
  Appropriate Testing for Pharyngitis                 A higher rate is better performance (i.e.,           Pharyngitis ICD-10 Codes:
                                                      appropriate strep test when an antibiotic is given   • J02.0 Streptococcal pharyngitis
  Ages 3 and older diagnosed with pharyngitis and     for pharyngitis).
  dispensed an antibiotic, should receive a Group A
                                                                                                           • J02.8 Acute pharyngitis due to other specified
  streptococcus (strep) test for the episode.
                                                                                                             organisms
                                                      Group A Strep Tests:
                                                                                                           • J02.9 Acute pharyngitis, unspecified
  Note: This measure now includes both children       CPT Codes:
  and adults.                                         87070, 87071, 87081, 87430, 87650, 87651,            • J03.00 Acute streptococcal tonsillitis, unspec.
                                                      87652, 87880
                                                                                                           • J03.01 Acute recurrent streptococcal tonsillitis

                                                                                                           • J03.80 Acute tonsillitis due to other specified
                                                      For a diagnosis of pharyngitis (see Column 3),
                                                      please be sure the Group A strep test is coded for     organisms
                                                      the same visit.                                      • J03.81 Acute recurrent tonsillitis due to other
                                                                                                             specified organisms

                                                                                                           • J03.90 Acute tonsillitis, unspecified

                                                                                                           • J03.91 Acute recurrent tonsillitis, unspecified

Page 14 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                          Florida Health Care Plans
Measure                                             Comments                                         More Tips
  DAE
  Use of High-Risk Medications in Older               Caution should be used in dispensing high-risk
                                                                                                        Please see Appendix 7 for High-Risk Medications
  Adults                                              medications to the elderly.                       for Rate 1, and for Rate 2.
  The percentage of Medicare members 67 years of      A lower rate represents better performance.
  age and older who had at least two dispensing
                                                                                                        Rate 1: High Risk Medications to Avoid:
  events for the same high-risk medication during
  the measurement year.                               The measure reflects potentially inappropriate    • High-Risk Medications
                                                      medication use in older adults, both for:
  Three rates are reported:                                                                             • High-Risk Medications With Days’ Supply
                                                                                                          Criteria
                                                       • Medications where any use is inappropriate
  1. Rate 1: Member had at least two dispensing
                                                         (Rate 1); and                                  • High-Risk Medications With Average Daily Dose
     events for high-risk medications to avoid from                                                       Criteria
     the same drug class.
                                                       • Medications where use under all but specific
  2. Rate 2: Member had at least two dispensing          indications is potentially inappropriate
     events for high-risk medications to avoid from      (Rate 2).                                      Rate 2: High-Risk Medications to Avoid Except for
                                                                                                        Appropriate Diagnosis:
     the same drug class, except for appropriate
     diagnoses.                                                                                         • High-Risk Medications Based on Prescription &
                                                      Members in hospice are excluded from this           Diagnosis Data
  3. Total rate: The sum of the two numerators        measure.
     divided by the denominator (deduplicating for
     members in both numerators).

Page 15 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                     Florida Health Care Plans
Measure                                                Comments                                                More Tips
  DDE                                                    Avoid the following conditions and drugs:
                                                                                                                  A lower rate of these prescriptions for these
  Potentially Harmful Drug–Disease                             • A history of falls (accidental fall or hip       conditions represents better performance.
  Interactions in Older Adults                                   fracture) and a prescription for                 Evaluate if the member has one of these
                                                                 antiepileptics, antipsychotics,                  conditions before dispensing these medications.
  The percentage of Medicare members age 65 and                  benzodiazepines, nonbenzodiazepine
  older with evidence of an underlying disease,                  hypnotics or antidepressants (SSRIs, tricyclic   Members in hospice are excluded from the
  condition or health concern, who were dispensed                antidepressants and SNRIs).                      measure.
  an ambulatory prescription for a potentially
                                                               • Dementia and a prescription for
  harmful medication, concurrent with or after the                                                                For falls, exclude members with a diagnosis of
                                                                 antipsychotics, benzodiazepines,
  diagnosis.                                                                                                      psychosis, schizophrenia, schizoaffective disorder,
                                                                 nonbenzodiazepine hypnotics, tricyclic
                                                                 antidepressants, or anticholinergic agents.      bipolar disorder, major depression, or seizure
  Counts members with at least one disease,                                                                       disorder up to 2 years prior.
  condition, or procedure within the last 2 years.             • Chronic Kidney Disease and a prescription
                                                                 for Cox-2 selective NSAIDs or non-aspirin        For dementia, exclude members with a diagnosis
  The start date is the earliest diagnosis, procedure,           NSAIDs.                                          of psychosis, schizophrenia, schizoaffective
  or prescription between January 1 of the prior                                                                  disorder, or bipolar disorder up to 2 years prior.
  year, to December 1 of the current year.                Total rate is the sum of the three numerators
                                                          divided by the sum of the three denominators.

  FMC                                                    Eligible ED visits: Member had two or more
  Follow-Up After ED Visit for People                    different chronic conditions prior to the ED visit,      May use follow-up visits that occur on the
  With Multiple High-Risk Chronic                        within the past 2 years. The following are               date of the ED visit.
  Conditions                                             eligible chronic conditions:
                                                                                                                  Follow-up visits can include Telehealth or by
                                                           •     COPD and Asthma.                                 telephone.
  The percentage of ED visits for members 18 and
                                                           •     Alzheimer’s Disease and related disorders.
  older with multiple high-risk chronic conditions,
                                                           •     Chronic Kidney Disease.
  who had a follow-up service within 7 days of the
  ED visit.                                                •     Depression.
                                                           •     Heart Failure.
  Exclude ED visits that result in an inpatient stay,      •     Acute Myocardial Infarction.
  and ED visits followed by admission to an acute or       •     Atrial Fibrillation.
  nonacute inpatient care setting on the date of the       •     Stroke and Transient Ischemic Attack.
  ED visit or within 7 days after the ED visit,
  regardless of the principal diagnosis for admission.

Page 16 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                                 Florida Health Care Plans
Measure                                             Comments                                            More Tips
  FRM
  Fall Risk Management                                  1. Discussing Fall Risk:                           This measure is collected using survey
                                                           The percentage of Medicare members 65 years     methodology, in the Medicare Health Outcomes
  For Medicare members: Two components of this             of age and older who were seen by a             Survey (HOS).
  measure assess different facets of fall risk             practitioner in the past 12 months and who
  management (see Column 2).                               discussed falls or problems with balance or
                                                           walking with their current practitioner.        The survey measures each member’s physical and
                                                                                                           mental health status at the beginning and the end
                                                        2. Managing Fall Risk:                             of a two-year period.
                                                           The percentage of Medicare members 65 years
                                                           of age and older who had a fall or had          A two-year change score is calculated and each
                                                           problems with balance or walking in the past    member’s physical and mental health status is
                                                           12 months, who were seen by a practitioner in   categorized as:
                                                           the past 12 months and who received a           • Better
                                                           recommendation for how to prevent falls or      • Same
                                                           treat problems with balance or walking from
                                                                                                           • Worse than expected
                                                           their current practitioner.

  FUA                                                   Two rates are reported:
  Follow-Up After ED Visit for Alcohol &                                                                   If a member has more than one ED visit in a 31-day
                                                        1. The percentage of ED visits for which the       period, include only the first eligible ED visit.
  Other Drug Abuse or Dependence                           member received follow-up within 30 days of
  Members 13 years of age and older who visited            the ED visit.                                   Exclude ED visits that result in an inpatient stay,
  the ED with a principal diagnosis of alcohol or       2. The percentage of ED visits for which the       and exclude ED visits followed by an admission to
  other drug (AOD) abuse or dependence, should             member received follow-up within 7 days of      an acute or nonacute inpatient care setting on the
  have a follow up visit for AOD.                          the ED visit.                                   date of the ED visit or within the 30 days after the
                                                                                                           ED visit, regardless of principal diagnosis for the
   • The follow-up visit can be with any                                                                   admission.
     practitioner, with a principal diagnosis of AOD.
                                                                                                           A telephone visit with a principal diagnosis of AOD
   • Can include visits that occur on the date of the
                                                                                                           abuse or dependence counts for the measure.
     ED visit.

Page 17 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                          Florida Health Care Plans
Measure                                               Comments                                                 More Tips
  FUH                                                     Two rates are reported:                                A follow-up visit with a mental health provider
  Follow-Up After Hospitalization for                       1. The member received follow-up within 30           does not include visits that occur on the date of
  Mental Illness                                               days after discharge with a mental health         discharge.
                                                               provider.
  Members 6 years of age and older who were                                                                      In addition to outpatient, telehealth and telephone
  hospitalized for treatment of selected mental             2. The member received follow-up within 7
                                                                                                                 visits with a mental health provider also count.
  illness or intentional self-harm diagnoses, should           days after discharge with a mental
  have a follow-up visit with a mental health                  health provider.
                                                                                                                 This measure is based on discharges, not
  provider.                                                                                                      members. If more than 1 discharge, count all
                                                          Discharges followed by readmission or direct           discharges between January 1 and December 1.
                                                          transfer to a nonacute inpatient care setting within
  This measure counts an acute inpatient discharge        the 30-day follow-up period are excluded
  with a principal diagnosis of mental illness or         regardless of principal diagnosis for the
  intentional self-harm on the discharge claim.           readmission (as may prevent outpatient follow-up
                                                          visit from taking place).

  FUM                                                     Two rates are reported:                                 If a member has more than one ED visit in a 31-
  Follow-Up After ED Visit for Mental                                                                             day period, include only the first eligible ED visit.
                                                          1. The percentage of ED visits for which the
  Illness                                                    member received follow-up within 30 days of
  Members 6 years of age and older who had an ED             the ED visit.                                        Exclude ED visits that result in an inpatient stay,
  visit with a principal diagnosis of mental illness or   2. The percentage of ED visits for which the            and exclude ED visits followed by admission to an
  intentional self-harm, should have a follow-up visit       member received follow-up within 7 days of           acute or nonacute inpatient care setting on the
  for mental illness.                                        the ED visit.                                        date of the ED visit or within the 30 days after the
                                                                                                                  ED visit, regardless of principal diagnosis for the
                                                             • The follow-up visit can be with any                admission.
                                                               practitioner, with a principal diagnosis of a
                                                               mental health disorder or intentional self-
                                                               harm.
                                                             • Include visits that occur on the date of the
                                                               ED visit.
                                                             • May include Telehealth and telephone
                                                               visits.

Page 18 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                                 Florida Health Care Plans
Measure                                             Comments                                               More Tips
  FVA
                                                       Please educate your patients on the importance of     This measure is collected using survey
  Flu Vaccinations for Adults Ages 18-64               an annual flu shot.                                   methodology, in the Consumer Assessment of
  Members age 18-64 should receive an annual flu                                                             Healthcare Providers and Systems (CAHPS).
  vaccination.

  FVO
                                                       Please educate your patients on the importance of     This measure is collected using survey
  Flu Vaccinations for Adults Ages 65 and              an annual flu shot.                                   methodology, in the Consumer Assessment of
  Older                                                                                                      Healthcare Providers and Systems (CAHPS).
  Members age 65 and older should receive an
  annual flu vaccination.

  HDO                                                  MME: Morphine milligram equivalent. The dose of       Cont’d from previous column
                                                       oral morphine that is the analgesic equivalent of a
  Use of Opioids at High Dosage                        given dose of another opioid analgesic.
                                                                                                             Total Daily MME: The total sum of the MME Daily
                                                                                                             Doses for all opioid dispensing events on one day.
  The proportion of members 18 years and older         Opioid Dosage Unit:
  who received prescription opioids at a high dosage   For each dispensing event, use the following          Average MME: The average MME for all opioids
  (average morphine milligram equivalent dose          calculation to determine the Opioid Dosage Unit:      dispensed during the treatment period.
  [MME] ≥90) for ≥15 days during the measurement        • # of Opioid Dosage Units per day = (opioid
  year.                                                   quantity dispensed) / (opioid days supply)         • This measure does not include the following
  A lower rate indicates better performance.                                                                   opioid medications:
                                                      MME Daily Dose: For each dispensing event, use
                                                                                                               – Injectables.
                                                      the following calculation to determine MME Daily
                                                      Dose: Convert each medication into the MME               – Opioid cough and cold products.
  Eligible population: Members 18 and older who                                                                – Ionsys® (fentanyl transdermal patch).
                                                      using the appropriate MME conversion factor and
  had two or more opioid dispensing events on
                                                      strength associated with the opioid product of the         ▪ This is for inpatient use only and is available
  different dates of service during the year, AND who
                                                      dispensing event.                                             only through a restricted program under a
  had ≥15 total days covered by opioids.
                                                         MME Daily Dose = (# of opioid dosage units per             Risk Evaluation and Mitigation Strategy
                                                        day) X (strength (e.g., mg, mcg)) X (MME                    (REMS).
   The tracked rate is the number of these members
  in the eligible population whose average MME was
                                                        conversion factor).                                    – Methadone for the treatment of opioid use
  ≥90 during the treatment period.                      Example 1: 10 mg oxycodone tablets X (120                disorder.
                                                          tablets / 30 days) X 1.5 = 60 MME/day.
  See Appendix 4:                                       Example 2: 25 mcg/hr fentanyl patch X (10              Excluded from the measure: Hospice, cancer, or
  Opioid Medications / MME Conversion Factor              patches / 30 days) X 7.2 = 60 MME/day.               sickle cell disease during current year.

Page 19 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                            Florida Health Care Plans
Measure                                             Comments                                                         More Tips
 IET                                                                                                        •     Consider using the AUDIT-C to screen patients for
                                                    For diagnosis of alcohol abuse or dependence, one             symptoms of substance use disorders upon intake,
 Initiation and Engagement of Alcohol               or more medication treatments beginning on the                annually, and as indicated.
 and Other Drug Abuse or Dependence                 day after the initiation encounter through 34 days          AUDIT-C-Plus-2-Screening-Questionnaire.pdf (nationalcouncildocs.net)
 (AOD) Treatment                                    after, meets criteria for Alcohol Abuse and                 AUDIT-C-Plus-2-Screening-Results.pdf (nationalcouncildocs.net)
                                                    Dependence Treatment:
 Age 13 and older with a new episode of alcohol                                                             •     When a new AOD diagnosis is detected immediately
 or other drug (AOD) abuse or dependence should Alcohol Use Disorder Treatment Medications:                       schedule 3 follow up visits:
 receive the following:                                                                                           1 IOT visit in 7 days and 2 EOT visits within 24 days.
 *New episode - no AOD billing claim in 60 days    • Aldehyde dehydrogenase inhibitor:                            This will allow time to reschedule missed visits within
                                                       Disulfiram (oral)                                          the 14-day / 34-day compliance windows.
 Initiation of Treatment (IOT)                     • Antagonist: Naltrexone (oral and injectable)
 via an inpatient AOD admission, outpatient visit, • Other: Acamprosate (oral; delayed-release              •     Educate patients on the effects of alcohol or other
 intensive outpatient encounter or partial             tablet)                                                    drug abuse and discuss treatment options and refer
 hospitalization, telehealth or medication                                                                        to Behavioral Health as indicated.
 treatment within 14 days of the diagnosis.        For diagnosis of opioid abuse or dependence, one
 Engagement of Treatment (EOT)                     or more medication treatments beginning on the           •     Document AOD diagnosis and submit corresponding
 Members who initiated treatment should be         day after the initiation encounter through 34 days             ICD-10 billing code on all claims.
 engaged in ongoing AOD treatment within 34        after, meets criteria for Opioid Abuse and
 days of the initiation visit.                     Dependence Treatment:                                    •     If a drug is prescribed, monitored, and used as
                                                                                                                  directed do not use a diagnosis/billing code that will
 •   Intake Period: January 1st – November 13th     Opioid Use Disorder Treatment Medications:                    place patient in the measure. For example:
     of the current measurement year                                                                                 Opioid treatment:
 •   Compliance: The initial AOD diagnosis code      • Antagonist: Naltrexone (oral and injectable)                Z79.891 Long term current use of opiate analgesic
     must be included on all IOT and EOT billing     • Partial Agonist: Buprenorphine (sublingual tablet,         Vs. F11.10 Opioid abuse Or F11.20 dependence
     claims                                             injection, implant); or Buprenorphine/naloxone               Cannabis treatment:
                                                       (sublingual tablet, buccal film, sublingual film)          F12.90 Medical cannabis use
 •   Telephone Visits:                                                                                            Vs. F12.10 Cannabis abuse Or F12.20 dependence
     CPT 98966–98968, 99441–99443                 For members with more than one episode of AOD abuse
 •   Online Assessments/E-visit/Virtual check-in: or dependence, use the first episode.                     •     When AOD is no longer active remove / replace with
     CPT 98969–98972, 99421–99423, 99444, 99458                                                                   appropriate “in remission” diagnosis.
     HCPCS G2010, G2012, G2061–G2063
 IMA                                               Educate staff to schedule PRIOR to 13th birthday.        Meningococcal Procedure Code: 90734
 Immunizations for Adolescents                     Must be completed by the 13th birthday.
                                                                                                            Tdap Procedure Code: 90715
 By age 13, member should have had:
  • One dose of meningococcal vaccine              Document and submit timely with correct code.            HPV Procedure Codes: 90649, 90650, 90651
  • One tetanus, diphtheria toxoids and
                                                   Offer HPV Vaccine to members age 9 to age 13.
      acellular pertussis (Tdap) vaccine and
                                                   Two doses should be completed prior to age 13.
  • Completed the human papillomavirus
      (HPV) vaccine series.

 The measure calculates a rate for each vaccine
 and two combination rates.

Page 20 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                                      Florida Health Care Plans
Measure                                             Comments                                            More Tips
  LBP                                                   Exclusions – Imaging acceptable within 28 days of   Alternate codes: Consider if any of these apply in
  Use of Imaging Studies for Low Back                   a primary low back pain diagnosis if member had:    the primary position rather than low back pain,
  Pain                                                  Cancer, or major organ transplant any time during   and then imaging within 28 days would be
                                                        the member’s history through 28 days after the      acceptable (not a complete list):
  Ages 18-50 with a primary diagnosis of                low back pain diagnosis.
  uncomplicated low back pain should not have an                                                            • Discitis, unspecified, lumbar region (M46.46)
  imaging study (plain x-ray, MRI, or CT scan) within   Recent trauma (fractures, dislocations,             • Discitis, unspecified, lumbosacral region
  28 days of the diagnosis.                             lacerations, internal injuries, etc.). Trauma any     (M46.47)
                                                        time during the 3 months prior to the low back      • Discitis, unspecified, sacral and sacrococcygeal
                                                        pain diagnosis through 28 days after.                 region (M46.48)
  There are exclusions where imaging may be                                                                 • Other specified inflammatory spondylopathies,
                                                        Intravenous drug abuse, neurologic impairment,
  clinically appropriate within the first 28 days.                                                            lumbar region (M46.86)
                                                        spinal infection, or HIV any time during the 12
                                                                                                            • Unspecified thoracic, thoracolumbar and
                                                        months prior to the low back pain diagnosis
  Exclusion diagnoses (such as a fracture) must be                                                            lumbosacral intervertebral disc disorder;
                                                        through 28 days after.
  submitted in a claim to count.                                                                              herniated intervertebral disc (M51.9)
                                                        Prolonged use of corticosteroids. 90 consecutive    • Muscle spasm of back (M62.830)
                                                        days of corticosteroids any time during the 12      • Contusion of lower back (S30.0XXA)
                                                        months prior to the low back pain diagnosis.        • Unspecified superficial injury of lower back
                                                                                                              (S30.91XA)

  MSC                                                   1. Advising Smokers and Tobacco Users to Quit:
  Medical Assistance With Smoking and                      The percentage of members who were               This measure is collected using survey
                                                           current smokers or tobacco users, who            methodology, in the Consumer Assessment of
  Tobacco Use Cessation
                                                           received advice to quit during the year.         Healthcare Providers and Systems (CAHPS).
  Members 18 and older:                                 2. Discussing Cessation Medications:
                                                           The percentage of members who were
  The three components of this measure assess
                                                           current smokers or tobacco users, and who
  different facets of providing medical assistance
                                                           discussed or were recommended cessation
  with smoking and tobacco use cessation.
                                                           medications during the year.
  (See Column 2).
                                                        3. Discussing Cessation Strategies:
                                                           The percentage of members who were current
                                                           smokers or tobacco users and who discussed or
                                                           were provided cessation methods or strategies
                                                           during the year.

Page 21 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                           Florida Health Care Plans
Measure                                              Comments                                              More Tips
  OMW                                                    Either a BMD test or the drug therapy within 6       Osteoporosis drug therapies:
  Osteoporosis Management in Women                       months after the fracture meets the criteria.
                                                                                                               • Bisphosphonates: alendronate,
  Who Had a Fracture                                     Drug therapy would be indicated (rather than            alendronate-cholecalciferol, ibandronate,
  Ages 67 to 85 who suffered a fracture (other than      another BMD test) if a previous test already shows      risedronate, zoledronic acid.
                                                         osteoporosis.
  finger, toe, face, or skull), should have either one                                                         • Other agents:
  of the following within the 6 months after the                                                                 abaloparatide, denosumab, raloxifene,
  fracture:                                              Members with either of the following are also           romosozumab, teriparatide.
                                                         considered compliant:
   • A bone mineral density (BMD) test, also
     known as a DEXA scan,                                • BMD test within the 24 months prior to the
                                                             fracture;                                         Reminder to Staff PCPs: Please put in the BMD
                           or                                                                                  test order after a fracture, and notify the patient
   • Fill a prescription for a drug to treat                           or
                                                                                                               how to call and schedule an appointment. (For
     osteoporosis.                                        • Osteoporosis drug therapy within the 12            example, FHCP Radiology in Daytona Beach does
                                                            months prior to the fracture.                      not call patients to schedule, from an EHR Task).

Page 22 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                             Florida Health Care Plans
Measure                                              Comments                                                More Tips
      PCE                                                  In addition to filling the medications timely after    PCPs: At the 7-day follow-up visit after an INP or
      Pharmacotherapy Management of                        discharge from INP or ED, the member will also         ED hospital encounter for a COPD exacerbation,
      COPD Exacerbation                                    count as compliant if:                                 please ask the member when they last filled these
                                                           •   Member has previously filled prescriptions for     medications.
      Age 40 and older with an acute inpatient (INP)
      discharge or emergency department (ED) visit for a       both medications, with enough days’ supply
                                                                                                                  If not yet filled, please consider prescribing both a
      COPD exacerbation should fill a prescription for         to cover hospital admission and discharge.
                                                                                                                  systemic corticosteroid and a bronchodilator (if
      both:                                                                                                       there are no contraindications), and encourage
       • Systemic corticosteroid within 14 days of                                                                patient to fill immediately.
                                                            The eligible population is based on INP and ED
         discharge                                          visits, so the member may appear more than
                   and                                                                                            The patient may tell the hospitalist they have a
                                                            once in the measure for the year.                     nebulizer at home; however, prescriptions for a
       • Bronchodilator within 30 days of discharge.                                                              bronchodilator have not been filled recently.

      PCR
      Plan All-Cause Readmissions                          Discharge from the hospital is a critical transition   Exclude hospital stays from the measure for the
                                                           point in a patient’s care.                             following reasons:
      For ages 18 and older (or ages 18-64 for non-
      Medicare), the number of acute inpatient and                                                                 • Pregnancy
                                                           Hospital readmission is associated with longer
      observation stays during the year, that were         lengths of stay and higher mortality for patients.      • A principal diagnosis of a condition originating
      followed by an unplanned acute readmission for                                                                 in the perinatal period
      any diagnosis within 30 days and the predicted       Hospital readmissions are commonly related to           • Member died during hospital stay
      probability of an acute readmission.                 CHF, Acute MI, COPD, and pneumonia.                     • A principal diagnosis of maintenance
                                                                                                                     chemotherapy
                                                                                                                   • An organ transplant

                                                                                                                  Members in hospice also excluded.

  -

Page 23 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                                  Florida Health Care Plans
Measure                                            Comments                                           More Tips
  PNU
                                                     Please educate your older patients on the           This measure is collected using survey
  Pneumococcal Vaccination Status for                                                                    methodology, in the Consumer Assessment of
                                                     importance of a pneumococcal vaccination.
  Older Adults                                                                                           Healthcare Providers and Systems (CAHPS).
   The percentage of Medicare members 65 years of
   age and older, who have ever received one or
   more pneumococcal vaccinations.

  PPC                                                Prenatal:                                           Prenatal Visit Codes: 99201-99205, 99211-99215,
  Prenatal & Postpartum Care                                                                             99241-99245, 99483.
                                                     Educate staff to schedule first appointment with
   For members with live births:                                                                         (Must also include a pregnancy related diagnosis
                                                     the OB/GYN, other prenatal care practitioner, or
                                                                                                         code).
   • Timeliness of Prenatal Care: Members should     PCP in the first trimester.
     receive a prenatal care visit in the first        • For visits to a PCP, a diagnosis of pregnancy   Stand Alone Prenatal Visit Codes: 99500, 0500F,
     trimester, on or before the enrollment start        must be present.                                0501F, 0502F
     date or within 42 days of enrollment in the
     health care plan.                                                                                   Prenatal Bundled Services Codes: 59400, 59425,
                                                  Postpartum:                                            59426, 59510, 59610, 59618
   • Postpartum Care: Members should have a
     postpartum visit on or between 7 and 84 days Must be visit to an OB/GYN or other prenatal care      Postpartum Visit Codes: 57170, 58300, 59430,
     after delivery.                              practitioner, or PCP.                                  99501, 0503F

                                                     Postpartum visit for a pelvic exam meets the        Postpartum Bundled Services: 59400, 59410,
                                                     requirement.                                        59510, 59515, 59610, 59614, 59618, 59622
    Telephone visits may be used for both prenatal
                                                     Do not include postpartum care provided in an
    and postpartum care.
                                                     acute inpatient setting.

                                                     Do not count visits that occur on the date of
                                                     delivery.

Page 24 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                       Florida Health Care Plans
Measure                                              Comments                                               More Tips
  PSA                                                                                                         The following are considered clinically appropriate
  Non-Recommended PSA-Based                            PSA-based screening for prostate cancer for men        indicators for PSA-based testing for age 70 and
  Screening in Older Men                               age 70 and older should not be used unless a           older:
                                                       clinically indicated diagnosis is present.
  Ages 70 and older should not be screened                                                                     • Prostate cancer any time during the
  unnecessarily for prostate cancer, using prostate-                                                             member’s history.
  specific antigen (PSA)-based screening.              A lower rate indicates better performance.              • Dysplasia of the prostate during the
                                                                                                                 measurement year, or year prior.
                                                                                                               • A PSA test during the year prior to the
                                                                                                                 measurement year, where lab data indicate
                                                                                                                 an elevated result (>4.0 ng/mL).
                                                                                                               • An abnormal PSA test result or finding during
                                                                                                                 the prior year.
                                                                                                               • Dispensed prescription for 5-alpha reductase
                                                                                                                 inhibitor (5-ARI) during the measurement
                                                                                                                 year.

  SPC                                                  The treatment period is the earliest prescription      Members are not included in this measure if they
  Statin Therapy for Patients with                     dispensing date for any high or moderate intensity     have the following:
  Cardiovascular Disease                               statin medication, through the last day of the year.
                                                                                                               • End Stage Renal Disease (ESRD), cirrhosis,
  Males ages 21 to 75, and females ages 40 to 75,                                                                pregnancy, in vitro fertilization, or a
                                                       Members in the measure include those with MI,
  who were identified with clinical atherosclerotic                                                              prescription for clomiphene during the
                                                       CABG, PCI, other revascularization, or a diagnosis
  cardiovascular disease (ASCVD), should meet the                                                                measurement year or year prior.
                                                       of ischemic vascular disease (IVD) with treatment
  following criteria:                                  during the year or year prior.                          • Myalgia, myositis, myopathy, or
   • Received Statin Therapy: Dispensed at least                                                                 rhabdomyolysis during the measurement
     one high or moderate intensity statin                                                                       year.
     medication during the measurement year.           See Appendix 5 for Statin Medications.
                                                                                                              Members in hospice are excluded.
   • Statin Adherence 80%: Remained on a high or
     moderate intensity statin medication for at
     least 80% of the treatment period.

Page 25 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                             Florida Health Care Plans
Measure                                            Comments                                           More Tips
  SPD
  Statin Therapy for Patients with                     Members are excluded from this measure if they     Members are also excluded from this measure if
  Diabetes                                             have:                                              they have the following:

   Ages 40 to 75 with diabetes, but without clinical    • MI inpatient, CABG, PCI, other                   • End Stage Renal Disease (ESRD), cirrhosis,
   atherosclerotic cardiovascular disease (ASCVD),        revascularization, or a diagnosis of ischemic      pregnancy, in vitro fertilization, or a
   should meet the following criteria:                    vascular disease (IVD) with treatment during       prescription for clomiphene during the
                                                          the year or year prior.                            measurement year or year prior.
   • Received Statin Therapy: Dispensed at least
     one statin medication of any intensity during                                                         • Myalgia, myositis, myopathy, or
     the measurement year.                             See Appendix 5 for Statin Medications.                rhabdomyolysis during the measurement
   • Statin Adherence 80%: Remained on a statin                                                              year.
     medication of any intensity for at least 80% of
     the treatment period.                                                                                Members in hospice are excluded.

Page 26 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                       Florida Health Care Plans
Measure                                            Comments                                            More Tips
  TRC
                                                    1. Notification of Inpatient Admission.              Applies to discharges for acute and non-acute
  Transitions of Care                                                                                    inpatient stays.
                                                       Documentation of receipt of notification of
  The percentage of discharges for members 18          inpatient admission on the day of admission
  years of age and older who had each of the           through 2 days after the admission (3 total       A telephone visit may count for the measure.
  following during the measurement year (see           days).
  second column – four rates are reported).                                                              May not use documentation that the member or
                                                    2. Receipt of Discharge Information.                 the member’s family notified the PCP or ongoing
                                                       Documentation of receipt of discharge             care provider of the admission or discharge.
  The record where documentation is expected is
                                                       information on the day of discharge through
  with the member’s Primary Care Physician (PCP).
                                                       2 days after the discharge (3 total days). At a   There must be a time frame or date when the
                                                       minimum, must include the practitioner            documentation was received.
  However, if a practitioner other than the PCP
                                                       responsible for the member’s care during the
  manages the member’s ongoing care, the health
                                                       inpatient stay, procedures or treatment           Members in hospice excluded.
  plan may use the medical record kept by that
                                                       provided, diagnoses at discharge, current
  practitioner.
                                                       medication list, test results, and instructions
                                                       for patient care post-discharge.

                                                    3. Patient Engagement After Inpatient
                                                       Discharge. Documentation of patient
                                                       engagement (e.g., office visits, visits to the
                                                       home, Telehealth, telephone) provided
                                                       within 30 days after discharge. May not
                                                       occur on date of discharge.

                                                    4. Medication Reconciliation Post-Discharge.
                                                       Documentation of medication reconciliation
                                                       on the date of discharge through 30 days after
                                                       discharge. Conducted by a prescribing
                                                       practitioner, clinical pharmacist, or RN.
                                                       Patient does not have to be present.

Page 27 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                       Florida Health Care Plans
Measure                                                Comments                                              More Tips
  UOP                                                   1. Rate 1: Multiple Prescribers. The proportion
                                                                                                              Members in hospice are excluded.
  Use of Opioids From Multiple Providers                   of members receiving prescriptions for
                                                           opioids from four or more different
  The proportion of members 18 years and older,            prescribers during the measurement year.           • The following opioid medications are excluded
  receiving prescription opioids for ≥15 days during                                                            from this measure:
                                                        2. Rate 2: Multiple Pharmacies. The proportion
  the measurement year, who received opioids                                                                    – Injectables.
  from multiple providers.                                 of members receiving prescriptions for opioids
                                                           from four or more different pharmacies during        – Opioid cough and cold products.
  Three rates are reported (see Column 2).                 the measurement year.                                – Single-agent and combination buprenorphine
                                                                                                                   products used as part of medication assisted
  A lower rate indicates better performance for   3. Rate 3: Multiple Prescribers and Multiple                     treatment of opioid use disorder (i.e.,
  all three rates.                                   Pharmacies. The proportion of members                         buprenorphine sublingual tablets,
                                                     receiving prescriptions for opioids from four or              buprenorphine subcutaneous implant and all
  Eligible population: Members 18 & older who met    more different prescribers and four or more                   buprenorphine/naloxone combination
  both of the following criteria during the year:    different pharmacies during the measurement                   products).
  • At least two or more opioid dispensing events    year.
                                                                                                                – Ionsys® (fentanyl transdermal patch).
       on different dates of service.
                                                   See Appendix 6 for Opioid Medications List.                  – Methadone for opioid use disorder.
  • ≥15 total days covered by opioids.

  URI
                                                        URI codes (do not give antibiotic):                   Alternate Codes: Acceptable with an antibiotic per
  Appropriate Treatment for Upper                                                                             the measure (not a complete list):
  Respiratory Infection                                  • J00: Acute nasopharyngitis (common cold)
                                                         • J06.0: Acute laryngopharyngitis                    H66.90: Otitis media, unspec.
  Age 3 months and older with a diagnosis of upper                                                            J01.90: Acute sinusitis, unspec.
                                                          • J06.9: Acute upper respiratory infection,
  respiratory infection (URI) should not be dispensed       unspecified                                       J02.9: Acute pharyngitis (perform strep test)
  an antibiotic prescription.                                                                                 J03.90: Acute tonsillitis (perform strep test)
  URI should be treated symptomatically, and not
                                                        Antibiotics filled on or within 3 days of the visit
  with an antibiotic.                                                                                          Also ok to give antibiotic with URI if these co-
                                                        with a diagnosis of URI, count in the measure
                                                                                                               morbid conditions are coded at the visit or up
                                                        as non-compliant.
                                                                                                               to a year prior (not a complete list):
  Note: This measure now includes both children                                                               -Cancer -COPD -Cystic fibrosis -HIV
  and adults.                                                                                                  -Pulmonary edema -Respiratory failure -TB

Page 28 - HEDIS® / STAR PROVIDER GUIDE (MY 21 – Revised January 2021)                                                             Florida Health Care Plans
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