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Ready to Serve. Service & Support Worldwide.
Rosenbauer – der XXXXXX AT
High service quality. Full service, around the clock.
Every fire department has unique require- In operations, only 100% will suffice.
ments. To address this effectively, Rosen- Every piece of technology and equipment
bauer structures its services to be modu- must work flawlessly. Every tool ready for
lar. Services are adapted optimally to the action. And when something does fail,
needs of each fire department. As a result, firefighters want it back in operation as
your fleet of vehicles and equipment is quickly as possible. With Rosenbauer, just
maintained and supported on-time and in one call is all it takes for a technician to
the most optimal way possible. arrive within 24 hours from the nearest
Rosenbauer Service Station.
Highly qualified, practical, personal.
Technicians from Rosenbauer Service & Support are highly qualified experts who are
ready to handle inspections, maintenance, repairs, and product trainingstraining whenever
wheneveryou
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you them.them.
Many Many
of them
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firefighters
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experience
This experience
and yearsandofyears
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give them
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a solid foundation
of knowledge
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and contribute
and to
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personalized communications.
We promise performance
Your
der XXXXXX AT – Rosenbauer
Committed to customer orientation.
Inspection and maintenance services ensure
uniformly high quality of all Rosenbauer products.
The focus is on flawless functionality, a long
service life, and the safety of vehicles and instru-
ments. This is achieved with a solid foundation
of customized services that consistently focus on
the customer‘s needs.
Reliable partner.
You can expect fairness and customer-orienta-
tion throughout your dealings with Rosenbauer.
Rosenbauer guarantees the availability of origi-
nal spare parts for many years to come. This
provides a solid foundation for high operational
safety of all vehicles and equipment.
for
Safety
Rosenbauer – Everything for your safety
Everything for your safety.
Service, spare parts and training from one source.
Few jobs are more important than firefighting. Rescue, recov-
ery, extinguishing and protection are the core tasks. Personal
safety is always the main priority. That‘s why Rosenbauer
provides regular care, maintenance and a planned full service
that ensures operational readiness of firefighting vehicles and
instruments. Regardless of whether your equipment is new
or has already seen years of reliable use, regular service will
maximize operational safety.
Safety from experience and expertise.
Rosenbauer is the internationally leading technology and services provider for
firefighting in defensive fire and disaster protection. Since 1866 its name has
stood for significant innovations and ground-breaking technology in the manu-
facture of firefighting vehicles and extinguishing systems.
Today, Rosenbauer offers municipal extinguishing vehicles and aerial rescue
equipment, airport, industrial, and specialty vehicles, extinguishing systems,
equipment, stationary extinguishing systems, and telematic solutions.
Rosenbauer is committed to your safety above all else.
4
Alles für Ihre Sicherheit – Rosenbauer
Rosenbauer is your single-source supplier for everything
from vehicle body to extinguishing systems and other
equipment. You benefit from highly efficient, integrated
solutions that deliver exceptional performance. And you
have only one contact person for all matters related to
maintenance, repair and training.
Outstanding quality.
Fire departments around the world choose Rosenbauer for
the best, most capable, and safest vehicles and equip-
ment. During product development, the company consist-
ently uses international standards for quality, functionality,
and design.
Numerous awards confirm Rosenbauer's leadership in
innovation and technology. For example, the PANTHER
ARFF vehicle, the turntable ladder L32 and the TWISTER
firefighting boots have been awarded the highly respected
"red dot" design prize.
5
Ready to serve. Worldwide.
20 Service stations
Full service
150 Service partners
Refurbishment & upgrading
Simulators
More than 200 mobile service technicians
24/7 hotline
High availability of spare parts
training4fire
Rental vehicles
service4fire
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Inspection BASIC Service PLUS
Repair, inspection and service packages
Service PRO Service ALL-IN
Repairs
Upgrading Refurbishment
Service packages
Ready to Serve
Repairs
General overhaul
der XXXXXX AT – Rosenbauer
Spare parts
Trainings
ve. Worldwide.
Vehicles & equipment
Vehicle management
10der XXXXXX AT – Rosenbauer
Original spare parts
training4fire Simulators
Rental Sales
service4fire
110 19 2020 202
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- Safety check (optional)
- Reminder of pending service
- Travel flat rate
- Visual inspection
- Functional check
- Report
- Adjustment work
- Lubricant change
Services
- Replacement of service parts (e.g. filters, seals)
- Calibration
- Hydraulic oil check (aerials)
- Grease and clean (optional)
- Performing repairs*
- Training sessions*
- Repairs** including service-, spare- and wear parts
- Replacement of wear parts
- Warranty extension
* within agreed time frame
** excluding repairs due to accidents and improper operation
included optionalRepair, inspection and service packages Inspection BASIC Service PLUS Service PRO Service ALL-IN
Rosenbauer – Options package
Inspect and maintain.
Safety CHECK. For greater certainty.
Safety equipment, in particular, has mandated inspections to ensure they work reliably in operations. The requirements
of these inspections may be defined by the manufacturer or by national regulations. If needed, the Safety Check can be
performed within a service package.
The stickers identify inspected equipment. So you can see
at any time when the most recent inspection was com-
pleted and when the next one is due.
Safety CHECK. Peace of mind from the manufacturer.
When you choose Safety CHECK, specially authorized
Rosenbauer service technicians perform the required and
recommended safety inspections, document their findings
in a test report and affix an inspection sticker.
Safety inspection of hydraulic rescue equipment
14Basis package – Rosenbauer
Inspection BASIC. Overview of the condition of your equipment.
Fire departments perform a wide range of tasks. Yet they all have firm requirements on their
vehicles, equipment and tools. With the basic service packages Inspection BASIC, Service PLUS and
Service PRO, Rosenbauer service teams are your partner for rapid completion of service and repair.
The precise composition of each package is defined according to Rosenbauer factory guidelines and
any additional requirements you may have.
Inspection BASIC. On-call service.
Regular inspections are the underlying requirement for retaining the value and
reliability of your technical equipment. Optionally you can extend Inspection
BASIC with a Safety CHECK. We are happy to perform on-site inspections with
economical travel and accommodation rates.
15Rosenbauer – Basic packages
Inspect, service and train.
Service PLUS. Basic package for reliable maintenance.
By choosing a service package you
will benefit from a flat travel fee.
Service PLUS. Ready for operations.
Service PLUS takes maintenance to the next level. Service parts are replaced
in a timely manner. Service PLUS contains the services of the package
Inspection BASIC, enlarged with the recommended maintenance steps of
the manufacturer. If needed, the Safety CHECK can be added for additional
inspection and service activities. You are receiving a full test report after
service.
16Basic packages – Rosenbauer
Service PRO. For comprehensive service.
Service PRO. Always up to date.
Technology and software never stop evolving. Expectations and requirements
change rapidly. With Service PRO you are always on the cutting edge.
When you choose the Service PRO package, Rosenbauer will maintain and
calibrate your equipment, complete repairs as agreed, perform necessary
software updates and train you in proper use.
17Rosenbauer – Complete packages
Everything from one source.
Service ALL-IN. For full range service.
Ideal for fleet management. Your all-round service.
Your fleet is growing. You need to Full-service for you, your fleet and your equipment.
keep an ever-growing list of vehicles, Rosenbauer does more than just plan and perform service
instruments and equipment main- activities. We put your vehicles under a factory warranty,
tained and ready for use at all times. even with guaranteed availability if desired. This keeps
In addition to manufacturing high- everything up to date and relieves you and your team of
quality products, Rosenbauer places administrative tasks. In the unlikely event that a vehicle or
special emphasis on providing fire piece of equipment does fail, a Rosenbauer service techni-
departments with complete and cian will be on site quickly to eliminate the problem.
seamless service. With the Service
ALL-IN package Rosenbauer provides
you with complete and comprehen-
sive support in all aspects of vehicles,
instruments and equipment. This
package is individually adapted to
your fleet and adjusted to your
requirements.
Service ALL-IN offers comprehensive,
custom services for your fleet, instru-
ments and equipment.
18Complete packages – Rosenbauer
Full-service for total peace of mind.
Service ALL-IN gives you comprehensive service from a single source. This pack-
age anticipates your needs and delivers customized services specific to your
fleet, equipment and requirements. If required, we jointly define any additional
services. For example in the event of a material-related failure and the need for
immediate repair, all wear and spare parts are included within the service con-
tract. If accident damages cause a failure, you will receive a replacement vehicle
at especially favorable conditions.
19Repairs
General overhauls
Spare parts
Full Service.
Everything from oneTrainings
Vehicles & equipment
Vehicle management
source.Rosenbauer – General overhauls
Like new again.
Repairs and general overhauls.
A general technical overhaul from Rosenbauer updates your
firefighting vehicle to the latest technology. Municipal and
initial attack vehicles as well as industrial and air crash
tenders can be fitted with the latest firefighting equipment.
Even individualized suggestions for modernization are pos-
sible. All installed modules come from the latest product
lines and reflect the best Rosenbauer quality.
Repairs
It is not uncommon for operational equipment to get dam-
aged. Rosenbauer‘s dense service network enables rapid
repairs on-site or at one of our many service stations.
Before
Upgrading – New fixtures for new requirements. Upgrading – Services
Requirements change. Upgrading fixtures on existing vehicles make it possible ▪▪ Installation of the
to handle new challenges. Here as well, Rosenbauer is your competent partner. latest components
Rosenbauer routinely retrofits vehicles with new extinguishing and lighting tow- ▪▪ Retrofitting of equipment
ers, water monitors, mixing systems or stowage for storage of new equipment. ▪▪ Conversion of support
We can handle conversions for you as well. Rosenbauer can reorganize and and lighting concepts
optimize your stowage systems with rotating compartments, storage for breath-
ing apparatuses or sliding trays with a more functional arrangement. Lockers
can be custom-converted for new equipment.
22Generalüberholungen – Rosenbauer
As a technology leader, it is important
to Rosenbauer that all fire depart-
ments around the world are always
using the latest technology maximi-
zing their ability to rescue, recover,
extinguish and protect.
After
Refurbishment – old is new again. Refurbishment – Services
Years of demanding use of the equipment leave their mark ▪▪ Survey of situation
on paint and bodywork. Rosenbauer performs a wide range ▪▪ Consultation, planning and
of refurbishment work on vehicles and equipment. From calculation of required work
body module to chassis, Rosenbauer has the best available ▪▪ Complete refurbishment
solutions for all types of refurbishments.
23Rosenbauer – General overhauls
Used, but as good as new.
Aerial vehicles at reasonable prices.
Quality – Know-how – Experience
The aerials competence center within
Rosenbauer is situated in Karlsruhe
(Germany). Continuous development
and optimization of hydraulic plat-
forms and aerial ladders ensure that
products from Rosenbauer remain
internationally respected in the field
of aerial rescue and have been helping
save lives for decades.
The refurbishment team has the ex-
perience and know-how to bring older
firefighting vehicles back to top form Used vehicle
with original parts. This gives you the
opportunity to purchase used vehicles
that perform like new and save money ▪▪ General overhaul
in the process. Even if your vehicles ▪▪ Modernization and upgrading
have been in use for many years, they ▪▪ Complete rebuilding
can still be brought up to date. ▪▪ The perfect solution for tight budgets.
Podium in service for 20 years Completely new podium design (aluminum) with large toolbox behind the driving compartment.
24General overhauls – Rosenbauer
Komplettpakete – Rosenbauer
Refurbishment from Rosenbauer revitalizes older vehicles.
When properly maintained, they are ready for many more
Vehicle after refurbishment years of reliable service and fulfill all the requirements of
modern firefighting scenarios.
Old is new
The vehicle chassis is inspected at an authorized workshop and then updated with
used L32 driving compartment major revisions. We also replace key elements on the rescue cage, add practical
features and refurbish any remaining parts that can stay in service. Outrigger and
ladder are completely disassembled; hoses, cables and sensors are replaced.
The podium, operating elements and hydraulic components are also replaced.
The pivot mounting is also completely overhauled, hydraulic components are
replaced and various parts are repainted. When all is complete, the vehicle is at
the latest state of technology and ready for years of continued service.
modernized L32 driving compartment
25Rosenbauer – Original spare parts
Dependable and long-term spare parts m
Original spare parts from Rosenbauer.
Rosenbauer keeps original spare parts in stock for many
years in its modern logistics center. As a result, Rosenbauer
service centers are able to handle repair tasks at short
notice so your vehicle is back in operation quickly.
26Original spare parts – Rosenbauer
management.
Get the right spare parts quickly.
All Rosenbauer products are characterized by their quality
and durability. But should a defect occur after all or if
parts of components, the body or chassis show signs of
wear after years of service, you can be confident that the
right spare parts are available from Rosenbauer in original
quality. This is our promise to you.
We are happy to provide individualized quotations for
spare parts based on the products you own, including re-
commended parts that should be replaced after a certain
Buy spare parts online
period of time.
Rosenbauer keeps thousands of parts in stock in its automated small parts
warehouse.
Original parts for peace of mind
Maximum reliability
Perfectly matched to your products
Flawless installation
Highest possible safety
Fair price
And service at the highest level
Rapid identification of parts
High availability
Optimized logistics
Short delivery times
Flexible production
Optimal customer support
Modern logistics center Dependable, competent, and experienced contacts
27Rosenbauer – Training
Knowledge creates safety.
training4fire – The best training.
Target group-oriented training program Certified knowledge
At Rosenbauer you get more than just cutting-edge Experienced trainers accompany you during the courses at
emergency vehicles. As a partner of fire departments, the Rosenbauer Training Center or on-site with extensive
Rosenbauer offers knowledge and experience that explanations and background information about course
comes from years of collaboration. This also includes an content that is highly practical and methodical. In addition
advanced, target group-oriented training program that to traditional presentations, learning material also comes
addresses the entire range of products. The primary in the form of e-learning and practical examples. If desired
training objectives include optimal use of the equipment to the success in learning and new knowledge can be tested
help victims as well as maintaining operational readiness. at the end of each training session and confirmed with a
Rosenbauer certificate.
Rosenbauer's training4fire is an extensive training program
that builds on existing knowledge. It includes:
▪▪ Intensive operational training
▪▪ Thorough technology training
▪▪ Practical tactical and operational training
Technology training
28Training – Rosenbauer
Operator training
Successful operations depend on
a combination of modern equip-
ment and well-trained operators.
In addition to thorough beginner's
training, we also offer refresher
courses, driver training and train-
the-trainer sessions.
Technology training
In these training courses, you will
learn in detail about the functionality
re
ing4fi and technology of your equipment.
train Experienced trainers will teach you
the best methods for maintenance
and repair.
Tactic and operation training
Experienced firefighting professionals
take you through critical situations
under the most demanding condi-
tions. They show you how to master
these challenges so you are ready for
your next call.
Panther attack training
Individual training
Rosenbauer offers customized courses for special requirements:
▪▪ Special training for industrial and air crash tenders
▪▪ Chassis seminars for PANTHER and COMMANDER
▪▪ Combinations of individual training sessions
▪▪ Train-the-trainer courses
▪▪ Learn more about our courses at www.rosenbauer.com/training4fire
29Rosenbauer – Simulator
Safe in any situation.
Maneuvering a firefighting vehicle safely through traffic Cutting-edge training simulators
during an operation is very demanding, both mentally
and physically. Rosenbauer‘s ERDS Emergency Response The ERDS simulator provides the driver a realistic driving
Driving Simulator is the ideal way to get driving practice experience. Special situations like difficult weather condi-
and train for real operations, making challenging situations tions, dangerous traffic situations and special hazards
more routine and safer. can be incorporated into customized training sessions. All
parameters and data are recorded so the session can be
analyzed and evaluated at a later time. Drivers who train
on the ERDS simulator from Rosenbauer drive more safe
due to minimized mental stress.
Simulator training from Rosenbauer
▪▪ Increases the effectiveness
of training
▪▪ Reduces training costs
▪▪ Protects the environment
ERDS – Emergency Response Driving Simulator
Realistic training for emergency driving on public streets Experience an emergency
does not exist. Experimental emergency driving is prohib-
ited. As a result, the true test of any driver is a real fire call. A realistic recreation of a truck‘s driving compartment is
mounted on a moving platform. This makes it possible to
The ERDS simulator trains drivers in proper behavior during re-create and experience dynamic driving situations. Imag-
critical situations that are too dangerous to attempt in real es of roads and highways – both rural and urban – are pro-
life. Examples of such critical situations include: jected onto front and side-mounted screens. The software
▪▪ a bicyclist who runs a red light lets the driver individually compile a variety of scenarios.
▪▪ a headphone-wearing pedestrian who does not hear the Weather conditions, road conditions and a variety of other
emergency siren realistic traffic situations can be simulated.
▪▪ a car that suddenly veers
30Simulator – Rosenbauer
PANTHER Tactics Simulator
Even though aircraft accidents are rare at airports, airport fire
departments must still be prepared for that eventuality. Intervention
times are very short, so when the call comes in every action must be
correct without hesitation. The crew of an air crash tender must be
able to intuitively operate their equipment. This can only be accom-
plished with long-term repetitive practice. Rosenbauer developed
the PANTHER Tactics Simulator for the purpose of increasing the
effectiveness of such training while simultaneously lowering train-
ing costs. The simulator makes it possible to train for situations that
could never be re-created in real life, such as the use of foam agents.
Training for airport emergencies The entire exercise is controlled and monitored by train-
ers. With the ability to record the training session and then
In the PANTHER Tactics Simulator, participants practice observe the situation with a bird‘s-eye view, Rosenbauer
operating their technically demanding vehicles as well provides a new and unique way to evaluate and discuss the
as specific tactics at their airport. The simulator can be training session. Training on the simulator helps you get the
programmed to integrate all runway traffic. An entire fleet most out of your training budget, but it also reduces your
of vehicles can join in the virtual operation. environmental impact since no actual water, foam, fuel and
gas are used.
31Rosenbauer – Vehicles & equipment
Rosenbauer is always on your side. Whether you need a
rental vehicle quickly or are looking for an economical but
high-quality used vehicle, Rosenbauer has just the solution
you are looking for.
32Vehicles & equipment – Rosenbauer
Additional services for more benefits.
Buy and rent used vehicles and equipment.
Even as operational demands increase for fire departments,
expectations for cost- and energy-efficiency also continue
to rise. These days, all successful fire departments need
more than high-performance, dependable and economical
firefighting vehicles, instruments, and equipment. They also
need a professional partner at their side.
Rosenbauer supports you with intelligent services that finan-
cially optimize your operations. By cleverly combining and
balancing the services relevant for you, you gain maximum
advantage and have the ability to react flexible to critical
situations.
Rental vehicles and equipment Used vehicles and equipment
Accidents and repairs can take When you are faced with changing
firefighting vehicles and equipment requirements and new situations that
out of operation for an undetermined require different vehicles and equip-
duration of time. Whenever possible, ment, it is not always necessary to
Rosenbauer helps you stay ready for buy them new. Rosenbauer can offer
action with rapid and individualized you used firefighting vehicles and
access to rental vehicles and equip- equipment that have already proven
ment. their value during operations and are
still in excellent working condition.
Rosenbauer can also help you with rentable equipment.
33Rosenbauer – Vehicle management
Everything at a glance.
service4fire supports vehicle management and service planning.
Vehicle management for emergency personnel Fast reaction for maximum operational availability
Rosenbauer’s technical helpdesk uses the latest informa- In addition to displaying the vehicle‘s position and trave-
tion technology and telematics solutions with service4fire led routes, service4fire also examines the most important
for remote diagnostics of your firefighting vehicle. During components of the vehicle and sends messages about their
operation service4fire records all the processes in the status and condition. Due to the automatic examination of
emergency vehicle and the built-in components. Informa- vehicle components errors can be identified and fixed at
tion about vehicle position, operation and condition is an early stage. The remote diagnosis contributes to shorter
evaluated and can be accessed online. service4fire down-times and timely inspections of your vehicles.
supports management of the entire fleet through notifica-
tions and reports. ▪▪ Possibility for the customer service team to analyze
recorded data
Integrated solutions for emergency personnel ▪▪ Identification and analysis of errors before the first visit
of the service team
You can obtain an overview of notifications, service ▪▪ Error diagnosis independent of vehicle location
intervals, reports, etc. for your fleet online at
www.service4fire.com. The most important information
can be accessed through an app. Vehicle data is read-out
through a telematic module and transferred securely to
the Online Service Portal where it can be retrieved using
any computer connected to the Internet.
service4fire supports
service scheduling.
▪▪ In order to maintain the operational
readiness of your vehicle regular
service checks are necessary.
▪▪ service4fire supports service
planning to adhere service-intervals
based on current operating hours
or kilometers traveled.
34No matter where you are, with
Rosenbauer you are always up to
date. With smartphone or computer
access, service4fire provides timely
and direct access to important infor-
mation about your fire department‘s
vehicles.
service4fire app for Android
smartphones.
▪▪ Retrieve vehicle notifications
anywhere, anytime
▪▪ See when vehicles are brought
into service, where they are driven
and their current position
▪▪ Display current vehicle status
▪▪ Route guidance to vehicle
▪▪ Access for all firefighters at no
additional charge
35Global Service Netw Rosenbauer makes sure that you can depend 100% on your vehicle and equipment during operations. To this end, Rosenbauer provides you with maintenance, customer service and refurbishment through a service network consisting of factory-owned subsidiaries and international service partners in more than 100 countries around the world. Service Center Service Partner more than 50 Service Partners
work
Your Contact Persons
The Rosenbauer Service Team is
committed to your service needs.
Whether you need a mobile techni-
cian or spare parts management,
you will find the right contact person
for your situation here.VI0093/Ready to Serve_EN_2016_11_147810 www.rosenbauer.com Follow us on Text and images non-binding. Images may depict special editions that are only available at an additional charge.Subject to change due to technical advances.
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