Region North America - Customer Advisory - Hapag-Lloyd
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July,7 2021
Region North America – Customer Advisory
In order to better inform you of the operational situation within USA and Canada, we would like
to inform you that our Region North America - Operations & Customer Service Advisory notices
are now posted directly to the website in the Offices and Local Information > North America >
USA section. In particular, you can find them at the bottom of the Local Information page.
Those items where status has changed from the previous report are identified by an asterisk
(*)
With the large number of congested ports and ships awaiting berths, please understand
that the dates for arrivals / departures and cut-offs are constantly changing. Please
check our Online Business section regularly for updates on this information.
Highlights
All of the U.S. and Canada operations continue to run normally with most of our employees
doing telework. We are ready to service your transportation needs.
While we continue to have essential staff in our offices handling your documentation needs,
we are encouraging all customers to:
- Use all available digital tools on our website at www.hapag-lloyd.com or on the Hapag-
Lloyd App (Web bookings, E-Shipping Instructions, Quick Quotes, Navigator, etc.)
- Use email for general inquiries (email addresses can be found in the “Offices and Local
Info” section of our website) and phone calls for urgent matters / escalations only.
- Visit terminal websites for the most up to date information.
Terminal Operations:
LAX/LGB Terminal Update:
There are currently 19 ships (+10) at anchor awaiting berths in LAX/LGB as of
Friday, July 2nd. All terminals are extremely congested due to the spike in import
volumes and basis current projections the congestion is expected to last until through
the summer.
Changes of destination (COD's) and container "dig outs" are restricted due to lack
terminal space and customers are urged to continue to expedite the pickup of their
import containers and inform any COD requests at least four working days before the
start of vessel operations. The demand for available labor while improving, still
affects all terminal operations, turnaround time for truckers, inter terminal transfers,
the number of daily appointments available for gate transactions and delays inJuly,7 2021 vessels operations. Hapag-Lloyd is currently facing extreme limited single empty return options and restricted mainly to dual transactions. Local trucking delays have been considerably reduced and are expected to continue improving in the upcoming month. The LAX/LGB rail operations from all terminals continue to deteriorate due lack of rail capacity and railcars from the UP rail. This is affecting all on/off dock intermodal moves. Skilled Labor Training ongoing in LA/LB resulting in steady improvements in availability Oakland Terminal Update: Currently there are 18 ships (-8) at anchor or drifting in the San Francisco Bay area as of July 2nd. The three new shore cranes and berth are now fully operational at OICT. Massive import volumes combined with labor shortages are the biggest drivers of continued congestion and vessel operations delays. The Port of Oakland has had three consecutive months of import gains, setting a new record in May surpassing over 100,000 TEUs. Export receiving windows are shrinking from 4 to 3 days in some cases to assist with volume on terminal. Alternative gate hours continue to have low trucker participation. Vessels will be delayed in order to decrease terminal dwell, make room for incoming imports and keep terminals fluid as possible. Yard rehandling and restows on vessels due to change of rotation and additional empty lift out of LAX/LGB is creating further delays. All berths remain occupied. New York Terminal Update: Berth utilization continues to be high through the first week of July, Terminal yard utilization has stabilized but expected to increase this week with all NY terminals, except PNCT, closed on July 5th in observance of the July 4th holiday. Terminal gate turn times are at acceptable service levels, but expected to increase next week due to 4 day work week. Select terminals are opening on Saturdays to facilitate increased import deliveries. Savannah Terminal Update: Currently 8 ships at anchor (+4) as of July 2nd. Continue to see delays at berth due to dredging. Dredging continues in berth 2, moving to berth 8 by the weekend. By mid-July all dredging at the berths should be complete. The main gates and rail operations are running fluid. Stacks behind berths 7-8-9 for additional empties is still in progress and should be complete early October. GPA is investing in new RTG cranes to increase yard capacity in the same terminal footprint. Canadian Terminal and Rail Delays Update: Terminals: Vancouver, Prince Rupert High yard utilization at all terminals in Vancouver as a result of increased import volumes. Expected to last well into Q3. Vessels calling Vancouver are experiencing delays, resulting in increased vessel
July,7 2021
dwell time. Prince Rupert berth and yard productivity are stable. No delays to vessel
berthing.
Rail: Railcar availability is inconsistent due to vessel delays impacting export delivery
and BC fires
Terminals: Montreal
All terminals are experiencing a shortage of labor, resulting in delays to ship
schedules. This is expect to continue throughout the summer months.
Intermodal Operations:
Capacity limitation in certain markets due to import volume spikes and severe drivers’
shortage. Please find main markets, and estimate lead-time to secure capacity at the
following link on our website. (Note: Lead time refers to timeframe to secure truck
power, it is not dwell time):
https://www.hapag-lloyd.com/en/services-information/operational-
updates/north-america.html
Chassis Pools:
With the recent unprecedented Import volumes, there is currently a historically high
demand for chassis throughout the USA. This demand has shown to be persistent on
40ft chassis and intermittent on 20ft chassis. In order to minimize any negative
impact on supply chains, customers are asked to take immediate steps to reduce
container and chassis off terminal dwell time. This includes all inland terminals as
well as port terminals. Without a significant reduction in the dwell times, truckers may
face serious challenges and delays in securing good order chassis as long as this
surge in imports continues.
Minneapolis (USMES) – Constrained on 40’ chassis.
Chicago (USCHI) – Deficit on 40’ chassis.
Cincinnati (USCVG) – Constrained on 40’ chassis.
Louisville (USLUI) – Deficit on 40’ chassis.
Houston (USHOU) – Constrained on 40’ chassis.
Detroit (USDET) – Deficit on 40’ chassis.
Indianapolis (USIND) – Constrained on 40’ chassis
Denver (USDEN) – Constrained on 40’ chassis.
New York (USNYC) – Deficit on 40’ chassis.
Seattle (USSEA) – Constrained on 20’ and deficit on 40’ chassis.
Tacoma (USTIW) – Deficit on 40’ chassis.
Los Angeles / Long Beach (USLAX/USLGB) – Deficit on 20’ and 40’ chassis.
Railway Operations:July,7 2021
Please Note: Current average dwell times for Hapag-Lloyd boxes at several terminals
/ ramps. Includes, MH, rail and truck moves.
New York, NY - Average 5.8 days*
MMR rail New York – Average 0.8 days
Long Beach, CA – Average 8.9 days*
Los Angeles, CA – Average 10.3 days*
Charleston, SC – Average 6.9 days*
Savannah, GA – Average 7.1 days*
Norfolk, VA – Average 5.4 days*
Kansas City, MO – Average 9.7 days*
Chicago, IL - Average 8.7 days*
Memphis, TN – Average 7.9 days*
Detroit, MI – Average 6.3 days
Dallas, TX – Average 2.8 days*
Houston, TX – Average 6.7 days*
Railway Operations:
Please Note: Current average dwell times for Hapag-Lloyd boxes at several terminals /
ramps. Includes, MH, rail and truck moves.
New York, NY - Average 5.7 days*
MMR Rail New York - Average 1.1 days*
Long Beach, CA – Average 7.9 days*
Los Angeles, CA – Average 8.1 days*
Charleston, SC – Average 6.1 days*
Savannah, GA – Average 6.5 days
Norfolk, VA – Average 6.8 days
Kansas City, MO – Average 11.3 days
Chicago, IL - Average 7.1 days
Memphis, TN – Average 9.1 days*
Detroit, MI – Average 6.3 days*
Dallas, TX – Average 4.8 days
NOTE:
The below chart contains the RNA Ports and the links to their COVID-19 updates. Can we
add to this to the HL website for customers to refer to until further notice?
Country Port Terminal Any other Corona virus related information
US BOS Conely https://www.massport.com/
NYC GCT Bayonne
https://www.portbreakingwaves.com/port-of-ny-nj-operational-updates-due-to-covid-19/
GCT New
York https://www.portbreakingwaves.com/port-of-ny-nj-operational-updates-due-to-covid-19/
Maher
https://www.portbreakingwaves.com/port-of-ny-nj-operational-updates-due-to-covid-19/
APMT
https://www.portbreakingwaves.com/port-of-ny-nj-operational-updates-due-to-covid-19/July,7 2021
PNCT
https://www.portbreakingwaves.com/port-of-ny-nj-operational-updates-due-to-covid-19/
PHL Greenwich http://www.philaport.com/covid-19/
BAL Seagirt https://mpa.maryland.gov/pages/default.aspx
ORF NIT http://www.portofvirginia.com/wp-content/uploads/2020/03/The-Port-of-Virginia-Planning-
Efforts-for-Addressing-COVID-19.pdf
VIT http://www.portofvirginia.com/wp-content/uploads/2020/03/The-Port-of-Virginia-Planning-
Efforts-for-Addressing-COVID-19.pdf
ILM NCSPA https://ncports.com/covid-19
CHS Wando http://scspa.com/
North
Charleston http://scspa.com/
SAV GPA https://gaports.com/covid-19-coronavirus-update/
JAX Trapac https://www.jaxport.com/covid-19/
PEF FIT https://www.porteverglades.net/
South Florida
MIA
Ctr. Term. https://www.miamidade.gov/portmiami/
Ports America
MSY
Napoleon https://www.portnola.com/info/coronavirus-covid-19-information
New Orleans
Terminal https://www.portnola.com/info/coronavirus-covid-19-information
Barbours Cut
HOU
Terminal www.porthouston.com/coronavirus
Yusen
LAX https://corona-virus.la/
Terminal
Trapac https://corona-virus.la/
West Basin
https://corona-virus.la/
(WBCT)
LGB Pier A (SSA)
http://longbeach.gov/health/diseases-and-condition/information-on/coronavirus/
ITS
http://longbeach.gov/health/diseases-and-condition/information-on/coronavirus/
OAK OICT https://www.portofoakland.com/port-of-oakland-updates/
Trapac https://www.portofoakland.com/port-of-oakland-updates/
TIW WUT https://www.nwseaportalliance.com/news/3232020/updates-covid-19-response
Husky https://www.nwseaportalliance.com/news/3232020/updates-covid-19-response
SEA T18 https://www.nwseaportalliance.com/news/3232020/updates-covid-19-response
CBP: Due to spread of COVID-19, all maritime crew will be remanded to their vessels until
Other further notice.
Restrictions CBP will work with carriers on a case-by-case basis on temporary shore leave requests for
such reasons as but not limited to humanitarian, shore side business critical to the safe
operation of the vessel, legal, medical, etc. At this time, crew sign-offs (D-2) will still be
reviewed and granted if the crewmember has direct and continuous travel out of the United
States, the crewmember is not exhibiting symptoms of COVID-19, the crewmember has valid
travel documents, and there is no other restriction on the crewmember’s travel.July,7 2021
It is the position of the USCG and USCBP that if a vessel is classified high-risk for reasons
such as its Ports of Call or Crew Change where crew travelled to/from a high risk country, the
USCG will issue a ‘Safety COTP order’ restricting any shore leave for the ship’s crew , and
USCBP (immigration) will not board the ship to process the crew face to face control, instead
they will issue a CBP form I-259 requiring detention of all crew onboard. This will also mean
that crew will not be permitted to sign off in New York. In view of the above, NLI will also be
guided by their decision and will not board any vessel that is subject to the ‘Safety COTP
order’. NLI will work out details regarding transfer of all necessary paperwork and documents
for government formalities with the Captain, as well as all other requirements to ensure the safe
and efficient turnaround of the vessel.
U.S. Coast
Guard https://www.dco.uscg.mil/Portals/9/DCO%20Documents/5p/MSIB/2020/MSIB-06-
20_Reporting-Requirements.pdf?ver=2020-03-13-092336-483
USCG MSIB 07-20: Novel Coronavirus – Port and Facility Operations
https://www.dco.uscg.mil/Portals/9/DCO%20Documents/5p/MSIB/2020/MSIB-08-
20_Novel-Coronavirus-Mariner-Credentials.pdf
MSIB 09/20 - Novel Coronavirus - Vessel Inspections, Exams, and Documentation
Marine Safety Bulletin
https://www.dco.uscg.mil/Portals/9/NMC/pdfs/announcements/2020/COVID19_13MAR2020.pdf
GCT
CANADA VAN VANCOUVER
http://www.shipfed.ca/news/5e6f9c8130be3eb
DPW
FRASER http://www.shipfed.ca/news/5e6f9c8130be3eb
SURREY
DPW
Centerm
http://www.shipfed.ca/news/5e6f9c8130be3eb
DPR PRINCE
PRR RUPERT
http://www.shipfed.ca/news/5e6f9c8130be3eb
HAL PSA http://www.shipfed.ca/news/5e6f9c8130be3eb
CERES
HALIFAX
http://www.shipfed.ca/news/5e6f9c8130be3eb
MTR Termont http://www.shipfed.ca/news/5e6f9c8130be3eb
MGT
Termont prohibits crews to go offshore due to Covid 19.
MGT has no restrictions in force so far. See above links for further information.You can also read
