Residence Handbook 2018-2019 - Brock University
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2018-2019 Residence Handbook
Welcome “Residence isn’t
Home! just bricks and
mortar, - it’s a
warm and inviting
The Department of Residences environment
works hard to facilitate the
successful “sleep, study and
where the people
social life” of approximately
make it the best
2,500 residence students. To place to live.”
do this, we balance residents’
needs to ensure that high
quality of life and academic
success are the goals we reach
by the end of our students’
time here in residence.
1
Residence Handbook 2018-2019
Contents Lingo
2 Important Dates BUSU
Brock University’s Student Union
3 Tips for Move-in Day
3-4 Move-in Day Schedule H/H/C/B
5 Where Do I Go? House, Hall, Court, Block (Depicting
the communities within residence)
6 What to Pack
7 What Not to Pack Keys
Your student ID card or a physical
7 Contents Insurance key depending on your living style
8 Typical Room Layout
NSD
8 Decorating Your Room North Service Desk (DeCew, Vallee,
9 Welcome Week Earp, and Quarry View)
9 Recieving Mail
RCS
10 Brock Dining Services Residence Community Standards
11 Res Tech (Policies in place within residence
that students must follow)
12-13 Residence Life
14 Residence Community Standards Semi-Suite Residence
Single bedroom sharing a bathroom
14 IR Notifications with another Single/Double room
15 Residence Lounges (Lowenberger, Vallee, and Earp)
15 Quiet Hours
SSD
16 Guest Sign In South Service Desk (Lowenberger
17 Residence Service Desks and Village)
18-19 Maintenance Problems Swipe
20 Lost Key(s) or student Card Your student ID card that swipes
20 Replacing Your Student Card into your building/room through a
magnetic strip
21 Smoking on Campus
21-27 Fire Safety Tap
Your student ID card that taps into
28-31 Cleaning Standards your building/room through proxy
32 Garbage and Recycling
Townhouse Residence
33 Heating and Cooling Non-Traditional Residence where
34 Laundry Services students live in a townhouse
35 Getting Along with Roommates (Village & Quarry View)
35 Damage Charges and Biling Traditional Residence
36 Winter Break Single/Double rooms sharing
a common bathroom within a
36 April Move Out community (DeCew)
36 Early Withdrawl from Residence
37 Resources
2
Residence Handbook 2018-2019
Important Dates
Sept. 2 Residence move in
Sept. 3 Labour Day – Residences Open, University closed
Sept. 5 First Day of Fall/Winter classes
Sept. 7 Deadline for reporting discrepancies with Unit/Room Inventory
and Condition Reports to NSD or SSD by 4:30p.m.
Sept. 24 - 28 First round of Townhouse Unit Inspections
Oct. 1 - 5 First round of Traditional and Semi-Suite Room Inspections
Oct. 9 – 12 Fall reading week - Residences open, University open
Nov. 19 – 23 Second round of Townhouse Unit Inspections
Dec. 4 Last day of lectures for Fall Term, duration 2 courses
Dec. 7 – 20 Exam period. Residence students MUST leave residence no later
than 12 noon the day following their last exam.
Dec. 21 @ Noon Residences close for winter break
Dec. 21 - Jan 6 Residences closed for winter break. Winter break inspections (no
secondary or formal inspection sheet).
Jan. 6 @ Noon Residences re-open for the winter term
Jan. 7 First day of winter term for Undergraduate programs
Jan. 16 Deadline to apply to be a Don for 2019-2020
Feb. 4 - 8 Third round of Townhouse Unit Inspections
Feb. 11 - 15 Second round of Traditional and Semi-Suite Room Inspections
Feb. 18 Family Day - Residences open, University closed
Feb. 18 - 22 Winter reading week - Residences open, no classes will be held in
Undergraduate programs, University open
Mar. 25 – 29 Fourth round of Townhouse Unit Inspections
Apr. 1 – 5 Third round of Traditional and Semi-Suite Room Inspections
Apr. 5 Last day of Fall/Winter sessions for duration 1 and 3 classes
Apr. 10 - 24 Final Exam Period. Residence students MUST leave residence no
later than 12 noon the day following their last exam.
End of June If damages are found following move-out, billing will be pro-
cessed through your student account and email notification will
be sent to your Brock email account with charges.
3
Residence Handbook 2018-2019
Tips for Move-in Day
• Check your Brock e-mail account for information and bring your move-in day parking pass
(will be e-mailed one week prior to move-in).
• Check-in takes place in one hour time slots (see Move-in Schedule on page 4). Volunteers
are dispered to areas based on the schedule.
• Only one vehicle per student is permitted. If you need to bring two, we ask that you
unload one vehicle with the items and park the second in long term parking for the day
upon arrivals.
• Volunteers will be around to assist you in moving in your items on move-in day.
• Have your student card or Government issued ID in hand. If you don’t have your student
card yet, visit the Brock Card Office on move in day (Located in TH221A) between 8:30am
and 4:30pm.
• Visit our website at www.brocku.ca/residence to print move-in day maps and instructions
for easy reference.
• Ensure all your items are securely packed (preferably in boxes) with your name, as well as
your building and room number/letter to help volunteers transport your belongings to you
designated room (eg. John Smith DEC 1341A-1)
• Please do not pack your items in garbage bags – they could get mistaken for actual
garbage!
• Please do not bring family pets.
• Formal orientation activities begin in the evening.
• Ensure that individuals coming along with you to St. Catharines that are planning to stay
over-night, to book accomodations early! There are no guests allowed in residence during
Welcome Week! (Parents/guests are to depart by 4pm on move-in day).
Move-in Day Schedule
To manage large volume of traffice and crowding
in unloading areas of residence, we have assigned
move-in times based on locations of residence
rooms.
Ex: VAL504 move-in time 9am-10am;
VAL505 move-in time 1pm-2pm.
Please refer to the chart (on page 4) for your designated move-in times!
If you will be arriving later than 4pm, you must inform the Residence Admissions office
at res@brocku.ca for us to guarantee your space in residence. All late arrivals much
check-in at the NSD or SSD. No early arrivals are permitted.
For more information on Move-in Day, please visit:
brocku.ca/residence/apply-online/move-in-day-information/
4 Residence Handbook 2018-2019 Residence Residence room/townhouse Time Quarry View Units 7-13 and 68-74 9 – 10am Quarry View Units 35-40 and 41-46 10-11am Quarry View Units 22-29 and 52-59 11am – 12 NOON Quarry View Units 1-6 and 75-80 12 NOON – 1pm Quarry View Units 30-34 and 47-51 1 – 2pm Quarry View Units 14-21 and 60-67 2 - 3pm Village Units 101-108 & 701-708 & 1001-1008 & 1101-1108 9 – 10am Village Units 201-208 & 401-408 & 501-508 & 801-808 10-11am Village Units 301-308 & 601-608 & 901-907 & 1201-1208 11am – 12 NOON Village Units 109-115 & 709-715 & 1009-1015 & 1109-1115 12 NOON – 1pm Village Units 209-215 & 409-415 & 509-515 & 809-815 1 – 2pm Village Units 309-315 & 609-615 & 912-915 & 1209-1215 2 - 3pm DeCew 5th floor rooms ending in A and D 9 – 10am DeCew 5th floor rooms ending in B and C 10-11am DeCew All 1st floor rooms 11am – 12 NOON DeCew 4th floor rooms ending in A and D 12 NOON – 1pm DeCew 4th floor rooms ending in B and C 1 – 2pm DeCew All 3rd floor rooms 2 - 3pm Earp Even numbered rooms on 1st & 5th 9 – 10am Earp Even numbered rooms on 4th 10-11am Earp Even numbered rooms on 2nd & 3rd 11am – 12 NOON Earp Odd numbered rooms on 5th 12 NOON – 1pm Earp Odd numbered rooms on 1st & 4th 1 – 2pm Earp Odd numbered rooms on 2nd & 3rd 2 - 3pm Lowenberger All rooms on 4th 9 – 10am Lowenberger Even numbered rooms on 2nd 10-11am Lowenberger Even numbered rooms on 3rd 11am – 12 NOON Lowenberger All rooms on 1st 12 NOON – 1pm Lowenberger Odd numbered rooms on 3rd 1 – 2pm Lowenberger Odd numbered rooms on 2nd 2 - 3pm Vallee Even numbered rooms on 5th 9 – 10am Vallee All rooms on 2nd 10-11am Vallee Even numbered rooms on 4th 11am – 12 NOON Vallee All rooms on 3rd 12 NOON – 1pm Vallee Odd numbered rooms on 5th 1 – 2pm Vallee Odd numbered rooms on 4th 2 - 3pm
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Residence Handbook 2018-2019
Where Do I Go?
1. When you arrive on campus, look for a colour Residence Agreement. If you were under 18
coded sign with your residence name on it at when you applied to residence, you will
one of the two entrances to campus. need a guardian’s signature.
2. Follow signs through the internal Brock 5. Take your keys and head on over to your room/
roads to the closest unloading zone to your unit.
residence. 6. After the car is fully unloaded, the driver has
3. While unloading, have your printed parking to move the car to the LONG TERM PARKING
permit visible on the dash of your car. LOT. There will be several signs around
NOTE: The driver must remain with the vehicle campus.
at all times. TIP: As long as your room is attended, you may
4. While the driver is with the vehicle, you and want to leave your door open so that you can
your ID will go to the designated registration meet your floor or house mates! Make sure
table to be given your keys for the year! You you do not leave your door propped unless you
will sign that you have received the correct are present in your room, as that is a safety and
keys for your room, and you will also sign the fire hazard!
South Side North Side Quarry View Registration
(Lowenberger & Village) (DeCew, Vallee, Earp)
Enter campus through the Enter campus through the Turn onto John Macdonnel Village - Kenmore Building
Sir Issac Brock Way Glenridge entrance. St from either entrance.
entrance. Vehicles will be Vehicles will be directed Unloading zones will be Lowenberger - Front
directed toward towards to right of the available surrounding the entrance
residence & unloading traffic circle for DeCew & buidling. After unloading,
zones based on room Vallee and straight through you will immediately move DeCew - Outside of
assignments. After for Earp residences. You your vehicle to Long Term Stairwell 18
unloading, you will will be directed to the Parking across the street
immediately move your appropriate unloading (Lot EA). Vallee - Parking lot K
vehicle to Long Term zones based on room
Parking (Lot S, T, V). assignments. After Earp - Earp Lobby
unloading, you will
immediately move your Quarry View - Front Parking
vehicle to Long Term Lot
Parking (Lot A).
6
Residence Handbook 2018-2019
What To Pack
What’s in my Room? What’s in my Bathroom?
99Room Condition/ 99Room condition/
Inventory List** Inventory List**
99Bed, mattress & zippered mattress 99Small garbage can
protector (twin size) 99Shower Curtain
99Dresser & closet space or wardrobe 99Plunger
99Desk & Chair 99Cabinet/storage
99Small garbage can & recycling bin 99DeCew is the ONLY residence that is
99Book Shelf provided with toilet paper
99Window coverings/blinds
99Wifi
**Upon checking in, you will find yellow carbon copies of your unit, room, and
washroom inventory and condition report. You should review these carefully, as the
information will be used to assess damage and missing items upon your move-out, for
which you could be financially responsible. Any discrepancies you find must be reported
to your Service Desk (preferably in person) before 4:30pm on Fri, Sept 7th. Ensure you
check it and hand in the bottom for a chance to win $50!
Some Ideas of What to
Bring
• Personal ID items & Brock ID student
card
• School supplies
• Laptop/computer and accessories
• Desk lamp
• CSA approved surge protected power
bar
• Bed linens, pillows, and comforter
• Clothes hangers
• Laundry bag/bin, detergent, and dryer
sheets
• Towels and facecloths
• Personal toiletries (soap, toothpaste,
shampoo, etc.)
• Reusable mugs/cups, plates, bowls,
and utensils
• Cleaning supplies (bedroom/
bathroom/kitchen as need by our
style of residence)
• Small fan (without a heater function)
• Maximum 5 cubic feet fridge with
NO separate exterior freezer
compartment
**For a complete list of
approved/accepted items we
suggest, please visit:
brocku.ca/residence/apply-
online/move-in-day-information
7
Residence Handbook 2018-2019
What NOT To Pack
For your safety and comfort, please do not bring the following to
residence:
Items/furniture not listed on the “Allowable Furnishings” page, see
brocku.ca/residence/important-information/allowable-furnishings/
• Mattresses (these are already provided) • The university will provide double sided
• Candles, incense, or wax/oil lamps sticky tabs to all residence students at
(including the plug-in kind) no cost. The use of any other adhesive
material on residence walls/property (i.e.
• Pets (not even as visitors!) scotch tape, sticky tack, duct tape, etc.)
• Certain appliances, see brocku.ca/ will result in damage charges should it
residence/important-information/ damage the wall surface or remove paint.
allowable-appliances/ • Firearms, knives, ammunition, items
• Space heaters (including fans that have a intended to resemble firearms, simulated
heating function) weapons, fireworks, or other explosive/
flammable devices and any other weapon
• Beer, ciders, and any similar beverage in or item that is created/intended/used
any type of glass bottle (cans only!) to cause harm or could be seen as
• Large volume alcohol containers (Kegs, intimidating.
“bubbas”, Texas mickeys, etc - see the • Anything of an illegal nature (illegal,
RCS for details), or alcohol-related prescription, and/or non-prescription
paraphernalia (i.e. funnels, beer pong drugs for recreational purposes and/or
tables). drug paraphernalia, etc.)
• Ashtrays (all residences are non-smoking) • Sub woofers and amps are not permitted
• Room alteration or repair materials due to noise restrictions.
(paint, nails, window treatments, Note—Prohibited items will be
wallpaper, putty, etc.) confiscated and/or you will be asked to
have them returned home.
Contents Insurance
It is important to know that you are responsible for insuring your own belongings. Brock
University is NOT responsible or liable (directly or indirectly) for your belongings should
they become damaged or if they are stolen. Content insurance is insurance that pays
for damage to, or loss of, an individual’s possessions while they are located within that
individual’s home.
Usually, your parent/guardian can add coverage to their home insurance plan. Brock
University is currently investigating an insurance program that will be charged to all
residence students, except to those who provide proof of reasonable coverage by a pre-
determined deadline (likely to be mid-September). Details will be announced when they
become available. Should this program not be offered, all residence students must get
their own insurance.
Contents insurance is insurance that pays for damage to, or loss of, an individual’s
possessions whilst they are located within that individual’s home.
8
Residence Handbook 2018-2019
Typical Room Layout
These layouts can be found online under each building page at:
brocku.ca/residence/buildings-and-amenities/residences/
Decorating Your Room
The Department of Residences understands that decorating is important in making your
room and unit feel like home. The Department of Residences reserves the right to remove
objectionable/inappropriate materials/writing even if in an approved area. Below is a
guideline of what is and is not allowed in residence. Please note posters and pictures are
all acceptable as long as they do not violate the Residence Community Standards and are
put up with the double-sided sticky pads that are provided to students. Just remember
these rules:
• Only decorate within your bedroom. substitute Brock University’s with their own.
• Posters and pictures are all acceptable as • Writing, chalking, drawing, or marking on any
long as they do not violate the Residence surface other than white boards, chalkboards,
Community Standards. room mirrors or inside windows, and student
room message boards is not permitted and is
• All items must be hung with the sticky pads considered vandalism. Any costs to remove
provided to you in your move-in envelope. If these products from the inappropriate
you run out, stop by the Service Desk to pick surfaces will be billed back to the student/unit
up more. occupants as outlined in the damages section.
• Do not alter any part of your residence by • Students are not permitted to paint or
drilling holes, or nailing/thumb tacking any wallpaper anywhere within residence.
items to your walls or furniture.
• Decorative strings of lights are allowed but
• Decorations cannot be placed over light
fixtures or lamps, on or over fire safety may only be on when the student is present
and in a way that does not violate any other
equipment (conduits running on wall/ceiling), sections of the RCS.
near stoves or over heating, ventilation, and
air conditioning vents. • Decorations should not impede the function
of the door.
• House plants are permitted as long as they are
maintained. Only artificial Christmas trees are • Due to fire regulations, students are only
permitted in residence. Dried leaves, branches, permitted to have a ‘door tag’ (usually
straw, corn husks etc. are also not permitted provided by the Residence Life Staff) and
in residence. a wipeable memo board on their bedroom
doors. Any other door decorating is not
• Students are not permitted to install their permitted as per the St. Catharines Fire
own additional fixtures (lights, ceiling fans, air Department.
conditioners, satellite dishes, antennas, etc) or9
Residence Handbook 2018-2019
Welcome Week!
Brock University’s Student(s) Union (BUSU), along with partnering divisions on the Welcome Week
Planning Committee, work hard to organize and plan an exciting, unique, and welcoming week for
each year that creates memories to last a lifetime! With events going on every day/night of the
week; from Rez Summer Games, to the Vendor Fair, and the most hype Big Ticket Concert, this will
be the best week of your life. Take full advantage of this experience by meeting other students,
exploring the campus, and attending all posted Welcome Week events posted on the website. Check
out the Brock University Welcome Week website to
find out more about all events and services provided
during Welcome Week and don’t for get to purchase
your Badger Fest Package!
NOTE: There are no guests allowed in residence
during Welcome Week and the first week of school in
January. Please see the RCS for more information!
Receiving Mail in Residence
What is my mailing address while living in residence?
How to write your address: Village Example: Semi-Sute/Traditional Example:
Student Name Jane Doe John Smith
Unit or Room # and Letter Unit 214, Room D Room 232-C
Residence Building Name Village Residence DeCew Residence
Brock University Brock University Brock University
1812 Sir Isaac Brock Way 1812 Sir Isaac Brock Way 1812 Sir Isaac Brock Way
St. Catharines, ON St. catharines, ON St. Catharines, ON
L2S 3A1 L2S 3A1 L2S 3A1
What if I live in Quarry View? Where do I pick up my packages?
Your mailing address is different compared If you receive a package on campus, the package
to the other residences. Please FOLLOW will be receieved at the NSD or SSD (excluding
the following template for the your mailing
Quarry view). Once it arrives, the Service Desk
address:
will email you a notification to pick-up your
Student Name package to your Brock email. Students MUST
Unit # and Room Letter show student ID, have their package number, and
Quarry View Residence sign when picking up packages.
51 John Macdonell Street
St. catharines, ON
L2T 4E4 Lowenberger & Village: South Service Desk
DeCew, Vallee, & Earp: North Service Desk
Where do I pick up my mail? Quarry View: If your package is too large to fit
Lowenberger & Village mailboxes: in the package box in the Super mailbox, you will
Lowenberger main lobby have to go off campus to a Canada Post to pick
DeCew, Vallee, & Earp mailboxes: DeCew up your package. Alternatively, if you address
Residences between stairwell 16 & 17 your package with your name and only the North
Quarry View mailboxes: Receives mail Service Desk at 1812 Sir isaac Brock Way, your
& packages through Post Canada, and package will be delivered on campus. Once it is
superboxes are located directly in front of received by the NSD, you will receive an email
Quarry View. notification to pick up your package.10
Residence Handbook 2018-2019
Brock Dining Services
All students living in residence are required to have a meal plan. Traditional & Semi-
Suite residence students have four traditional meal plan options to choose from, with an
additional Townhouse option for those living
in a Townhouse style residence. Your meal plan
selection is completed through the residence
application process, with the Regular meal
plan being the default for traditional residence
students and the Townhouse meal plan being
the default for Townhouse residence students
unless otherwise selected. Students wishing
to change their meal plan by way of up or
downgrading, you may do so before September
30th . After this date only upgrades will be
permitted. All changes must be completed at the Brock Card office located in TH 221A.
Meal Plan Flex Dollars
Meal plans include “Meal Plan Dollars” and Your flex dollars (not tax exempt) are
“Flex Dollars”. Your meal plan dollars (tax exactly as they sound, flexible to be spent
exempt)can be spent at the Dining Service at most on-campus eateries, laundry
Locations. Meal plans work on a “declining facilities, snack machines, Tim Hortons,
debit” system using your Brock card and and select off-campus restaurants and
your balance decreases after each meal businesses (brocku.ca/card). Your balance
purchase. decreases after each purchase.
Carrying Forward (Dining Dollars) CI Fund
Unable to use all your money by the end CI fund consists of a fixed cost of $125,
of the academic term?...You will be able which is allocated to a capital impovement
to carry over any unused meal plan dollars fund to help maintain and renovate
to the next academic year! Please note: residence infrastructure and to help with
your meal plan dollars will carry over into a operating costs in the dining halls across
taxable plan that can be used at any Dining campus. This is a non-refundable cost and
Services location on campus. Should you is automatically deducted at the beginning
leave Brock, any unused meal plan dollars are of the academic year.
non-refundable and non-transferable.
List of partners: brocku.ca/hospitality-services/brock-card/community-partners/
Dining Services Information: brocku.ca/hospitality-services/dining-on-campus/
Hours of Operations: brocku.ca/hospitality-services/dining-on-campus/locations-on-
campus-and-hours-of-operation/
Brock Card/Meal plan inquiries: brocku.ca/hospitality-services/brock-card/
If you have any food allergies or concerns, please contact your Dining Hall Manager at:
DeCew Dining Hall x4532
Lowenberger Dining Hall x3348
Dining Service Locations: DeCew Dining Hall, Lowenberger Dining
Hall, Guernsey Market, & Hungry Badger11
Res Tech
Residence Handbook 2018-2019
Information Technology Services (ITS) provides Internet throughout Brock campus, including
residence. To access this Internet, simply connect to Brock Wifi or Eduroam and open up your
internet browser. This should automatically re-direct you to a page, which asks for your login
and password, which will be the same as your portal login. Any changes to your password will
require a reconnection to the wi-fi system.
All residences are completely wireless. If you need
instructions or assistance connecting your computer to
the wireless system, please go to brocku.ca/wireless
Students are also able to connect gaming consoles
and other peripherals to the wireless network. To do
so, obtain a MAC address for the device and submit
a helpdesk ticket so ITS can give the device network
access.
Please visit brocku.ca/node/29728 for step by step
instructions on how to connect to the wireless system with your gaming consoles and other
devices.
Email Set Up
Full & up to date information regarding student e-mail can be found online at: brocku.ca/
information-technology/email/student/office-365-student-access
Common Area Phones
Telephones are available for student use in traditional and semi-suite residence lounges and
townhouse living rooms. The phones can be used for on campus or local calling. If you dial
“0” on the common area phones in residence you will be connected to your Service Desk.
Cable TV in Residence
Cable TV is provided in all traditional and semi-suite residence lounges and townhouse living
rooms (Village and Quarry View). There is no cable in residence bedrooms.
Flat screen TVs are provided in the traditional and semi-suite style residence lounges.
For those in Village and Quarry View Residence who would like to bring their own TV, please
note that Brock is supporting standard CATV frequencies. This means that when you are
setting up your TV, you will need to set the input to Cable TV. If you have an older model TV
which does not support this, you will need a converter box, or use a VCR that is capable of
tuning standard CATV channels.
For the full listing of channels available visit: brocku.ca/information-technology/cns/cable
Need help with wireless or other IT Just a reminder:
issues?
Abuse of any of the services provided by
Contact the Computer Commons ITS Information Technology Services will not
HelpDesk at ext. 4375 be tolerated, these include:
OR Harassment and/or sexual harassment via
Submit an IT ticket at phone or e-mail OR Attempting to by-pass
https://brocku.ca/information-technolo- long distance restrictions or toll fraud
gy/helpdesk/
Failure to comply will result in services
being disconnected. Re-instatement of
services will be at the student’s expense.12
Residence Handbook 2018-2019
Residence Life
What is an H/H/C/B?
Here at Brock we divide our residences up
in a variety of ways. DeCew residence is
divided into “Houses”, while Lowenberger,
Vallee and Earp into “Halls”, Village into
“Courts” and Quarry View into “Blocks”.
They are commonly referred to as
“HHCBs”.
There are some fantastic opportunities
to get involved in residence life.
Throughout the year there are many
activities and events to participate in as
well as the opportunity to participate
in educational programming. Brock also
has a strong commitment to student services, ensuring that our students have the highest
quality experience both in and out of the classroom. Our residences are a community – a
community based on respect.
Get Involved!
Your residence and university experience will be what you make of it. Within residence &
campus, various student groups, clubs & committee’s, and volunteer opportunities exist
to provide ways for students to get involved as much as or as little as desired. In addition,
Brock community, the Residence Life Staff and Residence Action Council provide events and
activities all year long. To learn more, visit:
Residence: brocku.ca/residence/getting-involved/
Campus: experience.brocku.ca
Residence Life Managment Team (RLMT)
The Residence Life Management Team are a group of professionals who overlook the
Residence Life Staff Team. They ensure that all residence policies are upheld and ensure the
safety of all students and staff in residence.
Residence Admissions/Adminitrative Team
The Residence Admissions/Administrative Team are a group of professionals who assist
in the daily functions throughout residence. They assist Residence Life, Facilities, and the
Service Desk in administrative roles. The team also deals with residence applications,
placements, room switches, etc.
Residence Action Council (RAC)
RAC is a volunteer student group representing the students in residence; responsible for
social, and charitable programming. They provide a voice for the students in residence;
liaising with dining services and the Department of Residences to improve facilities and
services. To get involved or should you have any inquiries, talk to your RAC representative or
Don.
experiencebu.brocku.ca/organization/rac
Custodial and Facilities Staff
Brock University is pleased to employ its own Brock trades and custodial staff team to
clean public areas and maintain the residences. The university custodial staff work during
the daytime hours, with a reduced workforce on evenings and weekends, and assist in
maintaining a clean and pleasant living environment.13
Residence Handbook 2018-2019
Department of Residences
The team in the Department of
Residences endeavors to enrich
students’ university experience
through the provision of innovative
programs and student-centered
services in a safe, supportive
living environment that embraces
diversity, fosters mutual respect,
promotes accountability and
encourages good citizenship.
Head Residents (HRs) Residence Dons
Each residence building has a Head There is at least one Don for each house,
Resident who monitors residence life hall, court, and block (HHCB). Dons assist,
within his/her respective building. Head counsel, and refer their students to campus
Residents are the leaders of the Residence departments and community services
Life staff team in their building. They assist when needed, and work closely with the
in some administrative decisions and in Head Residents to maintain a positive
residence disciplinary matters. sense of community within Residence.
Dons are here to provide students
with one on one mentoring if they are
having difficulty, roommate or residence
community challenges and mental health
support. You can contact your Don when
you need help with anything from school,
to roommate issues, to finding your way
around the city!
Dons of Activites (DAs) Dons of Academics (ADs)
Dons of Activities are placed across the Dons of Academics are placed across the
residence community. They have general residence community. They have general
RLS responsibilities, but are dedicated RLS responsibilities, in addition to being
to running energetic social programs in dedicated to supporting residents in their
residence. efforts to be academically successful, and
connecting students with the broader
academic resources and services of the
campus.
Residence Education Dons (REDs) Peer Mentors
Residence Education Dons are responsible Each Living Learning Community (LLC)
for residence-wide awareness campaigns, has a dedicated upper year Peer Mentor
events and initiatives focused on areas who will plan events and provide support
of social justice and issues prevalent to to the participants based on the theme
university students. Watch for this work in of the LLC to ensure a strong and exciting
your H/H/C/B meetings, in the dining halls community is maintained all year. A Living
and on social media. Learning Community (LLC) is a group of
students who live together and share
similar interests (such as an academic
subject or non-academic area of interest)
into a residence community with intensive
programming and support from various
areas within the institution.14
Residence Handbook 2018-2019
Residence Community Standards (RCS)
The residence community is a unique environment in which we aim to balance residents’
needs as well as their academic successes during the students’ time in residence. For this
purpose, Brock University’s Department of Residences has created a document entitled
Residence Community Standards (RCS) which defines unacceptable behavior, outlines
the levels and types of infractions, and describes in detail both the manner in which
infractions are enforced and the kinds of sanctions applied. Residents are expected
to read, understand and abide by the information contained in this document. You
electronically agree to this document when submitting your residence application, and
also will sign an agreement upon check-in to residence. So, it is a good idea to have a
look at this document prior to your arrival!
The goals of the Community Standards are as follows:
1) To provide students with clear information about what is expected of them while
living in
residence
2) To provide Department of Residences and Residence Life Staff with a resource that
specifically outlines the course of disciplinary action for any unacceptable behavior
3) To illustrate to students the importance of cooperation while living in the residence
community.
The RCS can be found online at:
brocku.ca/residence/apply-online/residence-community-standards/
IR Notifications
IR stands for “Incident Report” , it is written to document an infraction of the Residence
Community Standards. Our approach to discipline in residence at Brock is designed to
address unacceptable behaviour in a systematic, progressive manner (i.e. consequences
become more severe for repeated or more serious misconduct). We also recognize
that intent, impact, and extenuating circumstances may be contributing factors in
some situations. As such, some types of behaviour may fall within more than one level.
Students are assigned disciplinary points based on each infraction. Points accumulate
over the year and stay on your record until the end of the academic year.
Level One Infractions: (1-2 points) Behaviour by an individual(s) that interferes with
the rights of another individual(s) to the peaceful use and enjoyment of his or her space
in residence.
Level Two Infractions: (2-3 points) Behaviour by an individual(s) that creates a
significant nuisance and/or disturbance to an individual(s) or community.
Level Three Infractions: (3-4 points) Behaviour by an individual(s) which: endangers
the safety and security of themselves or another individual(s); and/or compromises
personal or university property; and/or attacks the dignity/integrity of an individual(s);
and/or breaks the laws of the land.15
Residence Handbook 2018-2019
Residence Lounges
All residents at Brock will have access to a lounge space in their unit or building. There are
some common lounges located around campus for the use of all current residence students.
Please make use of these lounges as extensions to your living space, using them to study,
relax, meet with friends etc.
Traditional & Semi-Suite Residence Lounges
These residents have access to a lounge or common area that will include a kettle,
microwave, common telephone for on campus and local calls and cable TV that they are free
to use responsibly.
Captain John’s (CJ’s) Lounge in DeCew Residence
Available for use by all residence students at Brock. Offers low-cost activities such as board
games, pool, ping-pong and foosball, as well as large screen TV (with DVD/bluray and VCR),
flat screen TV, karaoke and many couches and tables. We accept payment by cash or flex
dollars at this location.
Surgite Study Lounge in DeCew Residence
Available for use by all residence students at Brock. This 24 hour study lounge provides
space for both individual and group study.
Lowenberger 134
Available for use by residence students at Brock. Offers access to a microwave, large screen
TV (with DVD/bluray and VCR), whiteboards, and some couches and tables. L134 is a
convenient place to relax or study while doing laundry!
Other Lounges
There are additional lounges in residences: Allanburg and Merritt Lounge (DeCew), Fireplace
Lounge (Earp), and Vallee 500. These rooms can be “booked” by students for specific
purposes (ie. as a study/group project room) for a maximum of 3 hours at a time. To inquire
about these lounges please contact your Service Desk.
Responsible use of Lounges
As lounges are common spaces for all students we ask that students be respectful and clean
up after themselves and not to cause damage to lounges. In the event of issues or excessive
damage a lounge will be put out of use for students.
Quiet Hours
Sunday to Thursday 11:00PM to 8:00AM
Friday and Saturday 1:00AM (Sat/Sun) to 8:00AM
Extended quiet hours are implemented during December and April exam periods. Starting
on the last day of classes, quiet hours are extended to 22 hours daily with only two hours for
less quiet activities—Sunday through Friday 7-9pm and Saturday 9-11pm. During these two
hours noise should not be excessive.
If you are concerned about noise within the quiet hours, please call your Service Desk
[x3706(North) or x4311(South)] to report a noise complaint. Your call is kept anonymous
and confidential.
Respect Hours are in effect 24 hours a day, 7 days a week.
The right to a quiet living/learning environment supersedes your right to make noise.16
Residence Handbook 2018-2019
Guest Sign In
Who Qualifies as a “Guest”?
Any non-resident of Brock University Residences. Students must accompany any visitors
(guests and/or fellow residents from other areas) at all times. Students may only have
guests for 6 nights per month, with no more than 2 guests on any occasion (i.e. do not invite
groups of more than 2 friends to visit you in residence at any one time). Guests may not
visit for more than 3 nights in a row. In the event of an extenuating circumstance, students
may ask for permission from the Residence Life Coordinator to have a guest for more nights
than indicated above. Students must be considerate of other students who share their
living space while having guests and let their roommate/unit mates know when they will be
hosting a guest. Guests must sleep in their hosts assigned living space and not in lounges or
other common spaces.
How Do I Sign-In My Guest?
Upon arrival, any guests in residence must be signed in (using valid ID) and issued a
residence guest wristband at the North or South Service Desk or CJ’s Lounge. There is
no charge to sign a guest in, and for the safety of everyone in the residence community,
non-registered guests (i.e. guests who are found without wristbands) will be asked to leave
residence and/or escorted from campus. If a guest is found without a wristband after 11pm,
they may be asked to leave. Complete the form in advance by downloading it from https://
brocku.ca/residence/living/publications/.
Orientation Week Guest Guideline
Students are not permitted to have any non-Brock residence guests in the evenings during
Orientation Week (from move-in Day until the following Monday). Students are permitted
non residence guests during the day up until 6pm. Residence students may visit other
residence buildings and should be accompanied by residents of that building. Residents are
not required to sign in to other residence buildings. All residence students will be issued a
wristband for the week, which will act as identification and for the purposes of admission to
Orientation Week events. Students must wear their wristband for the entire week, students
who remove their wristband will be responsible for paying for a new wristband.
January Guest Guideline
Students are not permitted to have any non-Brock residence guests in the evenings during
the first seven (7) days of school in January. Students are permitted guests during the day up
until 6pm. Residence students may visit other residence buildings as guests of a resident of
that residence.
If your guest needs a parking
pass for the night, Brock
students can purchase one
(using their flex dollars) for
$10 for them at your Service
Desk when you sign them
in! For longer term parking,
please visit Parking Services
in PLZ 200.17
Residence Handbook 2018-2019
Residence Service Desks
North Service Desk: x3706 (Serves DeCew, Vallee, Earp, Quarry View residents)
Located at Stairwell 14 of DeCew Residence
South Service Desk: x4311 (Serves Lowenberger and Village residents)
Located in the lobby of Lowenberger Residence
Open 24 hours a day/7 days a week, the Service Desks are
here to help. The Service Desk Staff will be able to answer your
questions or will point you in the right direction. They also
provide the necessary follow-up, including the dispatch of on-
duty residence staff to handle concerns.
The Service Desks are responsible for providing administrative
services which include: providing keys & swipes for lockouts,
calls for assistance from Residence Life Staff, calls for emergency assistance when needed
(Ambulance, Fire, and Police), answering questions for residents and guests, taking
maintenance requests, signing guests in, and sorting mail and packages - the Service Desks are
the first response of most concerns and questions within our residences.
If you have a question or concern of a sensitive nature, please note that the Service Desks
provide confidential assistance and cannot give out any student information (phone numbers,
room numbers, etc.) to ANYONE. This includes friends, parents and other departments in the
University.
How to Report a Maintenance Report
When maintenance is requested, you are authorizing a Brock University staff member or
authorized contractor to enter your room/unit without further notification being given.
To report a maintenance concern you should contact the appropriate Service Desk in one of
three ways:
Village & Lowenberger: Go to the SSD located in the main lobby of
In Lowenberger Residence
Person DeCew, Vallee, Earp, QV: Go to the NSD located in DeCew Residence at
Stairwell 14
By Village & Lowenberger: Call 905-688-5550 x4311 from your phone
Phone DeCew, Vallee, Earp, QV: Call 905-688-5550 x3706 from your phone
By Village & Lowenberger: Email southdesk@brocku.ca
Email DeCew, Vallee, Earp, QV: Email northdesk@brocku.ca
• The most efficient way to report • Any Internet, cable, or phone problems
maintenance is either by phone or in person should be reported directly to Information
Technology Services at x4357 or via email
• Don’t wait to report maintenance issues until to helpdesk@brocku.ca. The ITS Help Desk
they become an emergency! Report them as is located within the Campus Bookstore and
soon as they occur, as most repairs are made the Computer Commons.
during normal business hours (Monday-
Friday 8:30am-4:00pm). • Whenever Brock University staff enter a
room or unit, they are required to lock the
• Please be aware that problems are prioritized, door when they leave even if it was unlocked
and are usually responded to within three to when they arrived so please take your keys
five business days and students are given a with you at all times!
slip reference number in their mailbox.18
Residence Handbook 2018-2019
Maintenance Problems
All Residence General Problems and Solutions
When maintenance is requested, you are authorizing a Brock University staff member or authorized
contractor to enter your room/unit without further notification being given.
Listed below are some common occurrences that you may encounter living in residence, and steps
you can take to solve the problem, as well as, ways to obtain the information the Service Desk will
need in order to help you:
Don’t ever flushed a clogged toilet
Is water spilling over the edge? Turn off the valve at the back of the
toilet with a plastic handle on or near the wall
Toilet Clean up any and all water on the floor to prevent costly water damage
Overflowing
Use the plunger in your washroom until the water goes down
Plunging doesn’t help? Leave the water off, put a sign on the toilet, let
your roommates know, and contact your Service Desk
Ensure your room/unit area is clean (bugs love trash!) If you haven’t
been, be sure to empty garbage then vacuum and clean
Seeing bugs/ Call the Service Desk. Make sure that you tell them how many bugs,
ants? where you see them, if others around you are having issues (if possible,
bring a sample bug to the Service Desk)
Often pest control issues take a couple of weeks to resolve
Remove any hair/food/debris that is sitting in the drain, keep pulling/
cleaning until it is all out
Invest in a drain cover to stop hair/food/debris and reguarly clear all
Drain Clogged? items from the drain cover
do NOT use Drano or other abraisve/harsh products as this can damage
the pipes. If you are still having problems, call the Service Desk
Is it the item that you have plugged in that is not working? Try another
appliance. How many appliances are plugged in?
Check the reset buttons on any power bars to see if the power bar was
tripped
Check other nearby outlets. Note if any lights are affected
No Power? Do other rooms around you have power?
Bathroom outlet? These are unqiue and have a TEST/RESET button on
them. Try pushing the RESET button
QV kitchen? Check the outlet by pushing the RESET button
Otherwise call your Service Desk19
Residence Handbook 2018-2019
Townhouse Problems and Solutions
When maintenance is requested, you are authorizing a Brock University staff member or
authorized contractor to enter your room/unit without further notification being given.
Listed below are some common occurrences that you may encounter living in a Townhouse Unit,
and steps you can take to solve the problem, as well as ways to obtain the information the Service
Desk will need in order to help you:
Ensure that the fridge is set to mid-range temperature.
Ensure that the door is fully closing.
Fridge/Freezer Ensure that the fan at the back of the freezer is not blocked by too many
Not Cold? items in front of it.
Call the Service Desk to report the maintenance concern and have accu-
rate information as to what is working and what is not.
Check that the burner rings are plugged in fully.
Stove Check that the timer has not been set.
Burners/Oven
not Working Call the Service Desk to report the maintenance concern and have accu-
rate information as to what is working and what is not.
How many people showered before you? (Does the tank need time to
reheat?)
Check at least two other water sources i.e. Kitchen sink, bathroom sink, or
Not Hot shower to see if water is hot.
Water? Is there any warm water or is it just cold?
Call the Service Desk to report the maintenance concern and have accu-
rate information as to what is working and what is not.
Check that your thermostat is set to heat and the fan is set to Auto.
Check to see what temperature the thermostat is set to and what the
actual temperature is reading.
No Heat?
Unit is Check floor vents on all levels to see if the vents are open, and if any air is
Humid? coming out at all. Is the air hot or cold?
Check if you have hot water.
Call the Service Desk as soon as possible to report a maintenance concern.
As the weather changes, the metals in the door frame may expand and
contract which can affect unlocking and locking your door.
Door is When you are turning your key, gently pull the door toward you to allevi-
Difficult to ate pressure on the latch.
Open?
To prevent damage, or the door jamming, don’t slam the door. Pull it
closed.20
Residence Handbook 2018-2019
Lost Key(s) or Student Cards
Lost or found keys/student cards should be reported immediately to a Residence Service
Desk for your safety and the safety of those around you. Charges for replacement keys and/
or lock changes are billed to your student account. Lending any residence key or swipe card to
anyone is prohibited. Students are not permitted to copy their residence keys or cards. Lending
out your keys or attempting to duplicate them is considered a level 2 or 3 infraction. Please
refer to your copy of the RCS or online for more detail on the infraction system. See below for
information regarding temporary key(s)/swipes.
Keep Yourself and Your Belongings Safe!
All windows, bedrooms, and front doors are equipped with locks, and it is essential that
you take the precaution to make sure everything is locked when you leave your room/unit.
Also if there are any locks in your room/unit/building that are not working properly, report
them to the Service Desk immediately as repairs take place during normal business hours
(Monday-Friday 8:30am-4:30pm). Failing to report a non-functioning lock, leaving a door
unlocked or granting open access to one’s space will not be accepted as an excuse for any
damage or infraction that occurs in a student’s space. Village front doors lock as soon as they
are closed so always make sure to pull (not slam) the door closed tightly and be sure to have
your keys with you as your unit mates will not always be there to let you in (and it is an unfair
expectation to think they should be!). Slamming doors will cause the door to jam and become
inoperable. All other buildings require you to lock the door with your key or swipe.
Locked Out?
Your Service Desk can help you by signing out temporary key(s)/swipe! Progressive charges
exist for taking out temporary swipes or keys from the Service Desks; a $5 per 24 hour fee is
also applied.
If you have lost your student set of keys and know that you will not find them within seven
days, a lock change will be initiated at your expense. As noted above, report lost key(s)/swipes
right away!
Replacing Your Student Card
Visit the Brock Card Office during business hours to replace your lost/ stolen/damaged Brock
ID Card. If your card has been lost/stolen/damaged during non-business hours, please proceed
to your Service Desk to obtain a temporary card in order to access your residence room.
Office Location
Main Level, Thistle Corridor
TH221A (across hall from the market entrance)
Hours: Monday – Friday, 8:30 am – 4:30 pm
Lost/Stolen Cards
To replace a lost or stolen Brock Card bring a valid
government issued Photo I.D. to the Brock Card Office and a new card will be issued to you for
a $35 replacement fee. If you are living or working in a residence that requires swipe access
you will be charged an additional $15 reprogramming fee to your student account by the
Service Desk.
Damaged Cards
To replace a damaged card (either broken, or demagnetized) bring the damaged or broken card
to the Brock Card Office (even if in pieces) and have a replacement card issued. The applicable
replacement fee will be charged if you cannot turn in the damaged card at the time the
replacement card is being issued. If your card has been willfully damaged (holes punched in
magnetic stripe etc.), the applicable replacement fee will be charged.21
Residence Handbook 2018-2019
Smoking on Campus
Smoking is not permitted on campus except in “Designated Smoking Areas”. The use
of e-cigarettes and vaporizers are considered to be smoking and must be used in a
“Designated Smoking Area”
It is important to note that vaporizers, e-cigarettes (and other similar products) DO set
off the fire alarm because of the by-product they produce. Alarms set off intentionally
or due to a device of this nature will be fined by Brock and/or the St. Catharines Fire
Department.
Designated Smoking Areas
Designated smoking areas are identified by green signs and there are 17 areas across
• Village Residence—centre of the courts • Thistle Complex—north east corner
• Lowenberger Residence—North East exit beside lot B • Schmon Tower—out front by the picnic tables
• DeCew Residence—north of Residence Road • Alumni Student Centre—Isaacs patio
• Vallee Residence—in the gazebo • Mackenzie Chown –between B and C block, outside J
block east entrance
• Earp Residence—north entrance by the rock garden
• Central Utlities Building—north east side
• Quarry View Residence—on the sidewalks
surrounding the buildings • 573 Glenridge—outside back entrance (east)
• Kenmore Centre—corner of Village Road and • International building—outside south west entrance
University Road
• East Academic—outside building 1
• Welch Hall—South West corner
Fire Safety
Residents, guests, and staff are expected to exercise care and good judgment with regard to their
own personal safety and the safety of others. Students may be in violation of the RCS and/or other
policies if they cause an unsafe situation for other students including, but not limited to, propping
open exterior doors or tampering with light bulbs in hallways, stairwells or elevators.
Students are expected to ensure that their living environment is safe and free from life safety
hazards. This includes:
• Not overloading plugs
• Using CSA approved, surge protected power bars and extension cords
• Using the approved appliances only in approved locations and ensuring that items such as
curling irons or hair straighteners are unplugged when not in use.
Fire safety equipment must be respected:
• Discharging fire equipment, interfering with the normal operation (e.g. covering, removing wires
or batteries), tampering with or using any fire prevention or detection equipment for any thing
other than the intended purpose is prohibited.
• Attaching, covering or hanging items from any door closers, fire safety/detection equipment, or
the wiring leading to it is prohibited.
Students who fail to report a non-functioning life safety device may also be subject to
disciplinary action.
Certain Items are not permitted in residence:
• Candles, incense, or wax/oil lamps (including plug-ins) are not permitted in any residence. This
includes lighting/burning as well as possession.
• Any student required to light or burn candles/incense based on religious grounds must seek and
receive prior written permission from his or her Residence Life Coordinator.
• Using and/or storing any combustible fuels (i.e. propane tanks, lighter fluid, etc) (either empty
or full) indoors, or any appliance requiring combustible fuel (including fondue sets) is not
permitted in any residence.
• See the Residence Community Standards and the Allowable Appliances document for more
details.22
Residence Handbook 2018-2019
All Residence Common Fire Hazards
Over the years, we have discovered some very common household items that can be
considered very serious fire hazards:
Bulbs become very hot and will start a fire if accidentally
Halogen Lamps knocked over and/or left unattended.
Always be sure to unplug if empty
If there is a night light built in and it starts flickering, unplug it
Scented Plug-Ins right away
Plug ins that melt scented wax or oil are not permitted in
residence
Unplug every time you are finished as this will ensure that the
Hair Straightner/ item is off
Curlers/Irons
Never leave these items unattended or on fabric surfaces
Any appliances using combustable fuel cannot be stored or
usd indoors
Only permitted in Village & Quarry View
Propane Tanks/
BBQs
Must be stored at least 10 meters from the building
Any found in disrepair, in close proximity, or in until will be
removed
Smoking (Including Smoking is not allowed inside any Residence Building
e-cigarettes &
vapes) Smoking is only allowed in designated areas on campus
Are to be used in the kitchen are only, never left unattended
Appliances while in use
Should be unplugged and/or turned offwhen not in use
Use CSA approved power bars
Power Bars
Do NOT overload them!
Causing a fire alarm intentionally
or due to misuse or smoking in
ANY residence will result in a $175-
$2000 tampering charge, plus costs
associated with repair/reset of system
and possible fines.23
Residence Handbook 2018-2019
Traditional & Semi-Suite Residence Smoke/Heat Detectors
All traditional and semi-suite residences are equipped with smoke/heat detectors in
the bedrooms and hallways.
Department of Residences staff will set off these detectors on the second Wednesday
of each month to ensure that the detectors in your building are working properly. You
are not required to evacuate during these tests and these tests alone.
You will be notified by email (to your Brock student email account) of the test time/
date, signs will be posted on main entrances/exits and it will also be noted on our
website as well as on the Brock Residences Facebook and Twitter accounts. Details
are provided on how to tell the difference between our test and a real alarm.
Tampering with life safety equipment is a very serious offence that is addressed in the
Residence Community Standards. It can also be enforced by the St Catharines Fire
Department, with substantial fines (can be up to $2500 for tampering) levied directly
against you, the occupant, in addition to charges from the Department of Residences.
Smoke can cause death, so do not disconnect a smoke detector or ignore a
beeping detector, as they are present to save lives.
Traditional & Semi-Suite Residence Fire Safety
All residents must evacuate the building immediately when the fire alarm sounds.
Please exit the building in an orderly fashion via the nearest fire exit. Close and lock
bedroom doors as you are leaving, and please do not use the elevator. Once outside
the building, go to the marshaling area as indicated to you by your Don. Do not
remain in doorways or near the building and please remain off
roadways to ensure that fire trucks and emergency vehicles are
not blocked. Remain outside the building until given the all clear
to return by Campus Security Services.
Please note: Your room may be entered by Department of
Residences Staff, Campus Security Services and/or the Fire
Department without knocking during an alarm.
Fire extinguishers are located throughout corridors in all
Traditional Residences, usually near stairwells. Pull stations are
located at all stairwell exit doors. If you discover a fire, activate
the nearest fire alarm pull station.
Every house and hall in traditional and semi-suite residences will have
volunteer “Fire Wardens” who will assist in evacuations during fire alarms.
Dons will ask for volunteers at their first community meeting in September,
and all volunteers will receive 30-45 minutes of training about fire alarms so
please follow their lead. They are trying to help you exit safely.
2018/2019 Traditional/Semi-Suite Residence
Fire Alarm Test Dates
• September 12, 2018 • January 9, 2019
• October 10, 2018 • February 13, 2019
• November 7, 2018 • March 13, 2019
• December 5, 2018 • April 3, 2019You can also read
