Rugby Community Ticket Buying Guide - May 2014
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Rugby Community Ticket Buying Guide May 2014 1
Overview
This guide is specifically for use by nominated individuals who are eligible to purchase Rugby
World Cup 2015 (RWC 2015) tickets as part of the Rugby Community Ticket Programme.
The aim of this guide is to help you use the official RWC 2015 ticketing website
www.tickets.rugbyworldcup.com to purchase tickets.
This guide will explain:
Browsing for matches
Selecting a match
Choosing your tickets
Paying for your tickets
2
Step 1: Browsing for matches
To find a match, you can either use the FIND MATCHES drop down in the top navigation bar,
or the FIND MATCHES menu in the left navigation bar. You can browse by Date, Venue or
choose to view All Matches.
Browse by Date
Browsing by date enables you to either view all matches taking place on a specific day by
clicking on that date using the calendar, or you can select a date range to view all matches
taking place during that period.
Select date
range
Select specific
date
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Browse by Venue
If you choose to BROWSE BY VENUE you will see the 13 venues that will host RWC 2015
matches. Select a venue to see all of the matches taking place there over the course of the
Tournament, including the knock out stages.
Select venue
Step 2: Selecting a match
Once you reach the match listings, you can view the teams, date, kick-off time, venue and
ticket prices for each match. You can select any match where the Select button appears.
If a match appears as Currently Unavailable this indicates that either you are not eligible to
purchase tickets for that match, or your club/organisation’s allocation of tickets has been
exhausted.
Where you see this icon it indicates that child prices apply to that match at price
categories C and D, subject to availability.
Child prices apply
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Step 3: Choosing your tickets
Once you have selected a match, you will need to choose the price category at which you
wish to purchase tickets. Then click on the icon next to your chosen price to select the
number of tickets required. If a price category is sold out for your selected match, it will
appear in grey and you will not be able to select it.
View seat map
Use up and
down arrows to
select quantity
You will be purchasing tickets within a particular price category rather than specific seats.
You can view the seat map for the venue on any Select Tickets page for an indication of
where seats in each price category will be located. Your specific seat details will be
confirmed later in 2014.
At this stage, if you require a wheelchair space, please call us on our free phone number 0800
230 0000 to purchase your tickets.
Our Customer Service Team will be on hand to process your order. It is our ambition where
possible that all tickets for people who require wheelchair access are priced at category D
regardless of their location within each of our venues. All wheelchair customers will receive a
personal assistant ticket at no extra charge. Please note that spaces are sold on first come first
served basis and are subject to availability.
Once you have selected the number of tickets required, add them to your basket.
If you have accessibility requirements but do not require a wheelchair space, please continue
with the online purchasing process. You will be able to notify us of your requirement before
your purchase is finalised.
5
From there you can choose to continue shopping, or proceed to the checkout if you have
selected all tickets you wish to purchase. Please note there is a 4 ticket limit per match
applies.
Step 4: Paying for your tickets
On the payment page you will see a summary of your tickets, and also have the opportunity
to edit or delete some or part of your order. Before submitting your payment details, ensure
that your billing and delivery address is correct (tickets can only be dispatched to the billing
address of the card).
Edit
order
Delete
tickets
If you need to amend your account details, you can do so by selecting MY PROFILE in the left
navigation bar.
6Before submitting your payment you will be asked whether you wish to make a charitable donation, notify us of any accessibility requirements, and agree to the terms and conditions of sale. Once you have done that you can submit your order. If you check the box to notify us that you have accessibility requirements we will contact you after you have completed your purchase so we can find out more about your specific requirements. Step 5: Confirmation Once your payment has been accepted you will see the confirmation screen which will summarise your purchase, as well as your customer and transaction reference numbers. You should also receive a confirmation email to your registered email address. 7
England 2015 Ticketing Team 2015 Customer Service Team As you progress through the setup and sales process there is a dedicated customer service helpline and FAQs available to you. Whether it is uploading a spreadsheet of nominated members or allocating a match, if you can’t get the answer you need from this guide or the official website then please contact us using the details below: Website FAQs https://tickets.rugbyworldcup.com/staticpages/faqs.aspx Phone (UK) 0333 003 2015 Phone (International) 0161 971 2015 Accessibility Line 0800 230 0000 Opening Times The opening hours for England 2015 Ticketing Team 2015 Customer Services will be 09:00 – 18:00 Monday – Saturday and 09:00 – 13:00 on Sundays and Bank Holidays. 8
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