SAP Innovation Awards 2020 Entry Pitch Deck - Transitioning Over 50 Individual Hospitality Entities to Operate as a Major Global Corporation-in ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
SAP® Innovation Awards 2020 Entry Pitch Deck Transitioning Over 50 Individual Hospitality Entities to Operate as a Major Global Corporation—in Just 28 Days! Kāpura
Company Information
Headquarters Wellington, NZ
Industry Hospitality
Web site https://whg.co.nz/
Formerly Wellington Hospitality Group, Kāpura is a rapidly expanding hospitality business
based in New Zealand. Started 12 years ago with a single bar, the company now operates
over 50 businesses (predominantly bars and restaurants) across the country, which strive to
deliver a delightful customer experience.
Since 2016, the company has grown from $NZ17 million to >NZ$80 million in revenues, with
at least one acquisition or greenfield build of a new bar or restaurant each month. They’re
building a wildly ambitious hospitality business – developing the best people, the best
systems, and the best processes to bring Kiwi hospitality to New Zealand and beyond. With
over 800 people across more than 50 businesses, they’re only just getting started.
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2
Transitioning Over 50 Individual Hospitality Entities to Operate as
a Major Global Corporation—in Just 28 Days!
Kāpura
Challenge
With aspirations to grow from NZ$80 million to over NZ$500 million, Kāpura needed an affordable
business solution that could scale as they grew, provide standardised processes, and reduce the
“Using SAP S/4HANA
employee effort needed to manage finance and procurement transactions.
Cloud, we can scale
the company to Solution
provide services that Kāpura implemented SAP S/4HANA Cloud (SAP’s intelligent cloud ERP offering) in just 28
delight our customers. days, integrating the financials of over 50 entities into one to provide instant financial insight
With SAP , we found
Outcome
the right partners.”
- Cormac Denton, Real-time access to consolidated financial information for its more than 50 businesses provides
CFO, Kāpura both time savings and insights, freeing Kāpura to focus on delighting customers.
Decreased Just ½ day
…the time to ...to deploy a ...someone
by 28 days checks invoice
complete a scalable, saved
>75% financial close modern
every time
status (process
is now instant).
across >50 business
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC entities. solution. 3
Participating Partner Information
Deloitte
Deloitte brought a significant level of technology expertise, and also helped with configuration and project management.
Kāpura’s approach was to focus on what they do best - hospitality - and hire technology experts (Deloitte) to work on the
technology. In fact,this project would never have been possible in a record breaking 28 days if not for the Deloitte team. Kāpura
has also outsourced ongoing upgrades to Deloitte, who is responsible for quarterly updates so that Kāpura can take advantage
of the new functionality that SAP rolls out. As a result, the deployment continues to get better with time.
“We are extremely proud of the joint success achieved during this rapid implementation of SAP S/4HANA Cloud. At the
outset we collectively set an audacious goal, and then worked cohesively in partnership to ensure a successful outcome.
With S/4HANA Cloud, we had access to all the features and functions traditionally considered for large enterprises, and
implemented them quickly and cost effectively, to support a high growth business. This was the first public cloud rollout in
New Zealand and, by fitting to standard, we were able to complete it in a record 28 days; and the team were out celebrating
by 4pm on Go Live day.”
- Darren Wood, Partner, Deloitte New Zealand.
NOTE: The team didn’t work weekends, so in a sense it was a 20 day deployment (!) that extended over
a 28 day period.
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4
Business Challenges and Objectives
Adding ~1 new business unit per month for 4 years led to a collection of non-integrated financial & operational
systems.
● These over 50 business units came with over 50 instances of Xero accounting software. Each time someone
needed a piece of data, such as how much they paid a specific supplier, they needed to pull a report from each of
the 50+ entities. It was so time-consuming that by the time they pulled the last report, the first report they had pulled
was out of date.
○ To support this manual effort, they needed to hire an additional finance resource every time they brought on 5
more entities, and an additional accountant every time they added 15.
● In addition, processes were not standardized across the over 50 entities.
● With all of the time spent on getting accurate data, there was little time left to focus on building the kiwi hospitality
necessary to support their value proposition of delivering a superior customer experience.
With aspirations of continued growth, Kāpura management knew they needed to make a change.
The goal was to invest in Kāpura’s people and processes in order to make life easier as the company
continues to scale and grow. System requirements included:
● An affordable business solution that could scale as Kāpura grew, support standardized processes, and
reduce the employee effort needed to manage finance and procurement transactions.
● Robust IT architecture that could run as fast as Kāpura does.
● A product that provides a seamless integration with existing operational systems.
● A platform for future innovation, including technologies such as artificial intelligence and machine learning.
(In the month it took to roll out, Kāpura brought on an additional 5 units—3 were acquisitions and 2 were
greenfield.)
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5
Project or Use Case Details
Kāpura went live with SAP S/4HANA Cloud, SAP’s intelligent cloud ERP offering, after a rapid 28-day
implementation – the fastest implementation of SAP S/4HANA Cloud globally. The implementation was the first
step to allow redirection of staff to an insights-based business partnering model. Currently the largest verticals at
the company have a business analyst / insights team. The challenge has been to decrease the proportional
headcount of processing staff through growth and opening up the wider business to become further data driven.
With the help of Deloitte, an aggressive schedule, & a go getter team, the project was implemented in record
time.
Although it was completed in record time, the implementation was comprehensive and included:
● New chart of accounts
● Finance (GL, AP/AR, Fixed Assets, Bank and non-Stock procurement).
● Consolidation of 50 bank accounts to 4
● Credit cards
● 4 main verticals with 50 individual PC/CCs set up
● Data migration from all existing systems into one solution (including deduplication, cleansing, & enrichment)
● Planning and budgeting capabilities
● Integration scope including bank (statements / payments), revenue, and stock movement recognition
journals from their operations systems, vendor master data push & payroll integration
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6
Benefits and Outcomes
Business or Social IT Human Empowerment
● Improves executive and board- • No longer needs an IT/ ● Allows supply chain
level decision-making with faster development team dedicated to professionals to check invoice
access to information, supporting finance and operations because status instantly instead of
Kāpura’s goal of becoming a the departments self serve. As a searching data from 50 ledgers,
NZ$500 million (US$335.6 result, 3 full time hires have saving a half day of effort per
million) company. been redeployed to other areas. query.
● Accelerates financial close (There is significant competition ● Provides mobile workers with the
activities for all 50+ entities from for IT resources so the less information needed to enhance
one month to a weekly cadence, dependent Kāpura is on having each customer’s experience
which better supports the IT staff, the better they are.) ● Frees financial professionals
hospitality business cycle. from manual tasks, enabling
(Ultimately it will move to a 3 day • Allows staff to focus on what them to serve as a partner to the
financial close) they do best - hospitality vs IT operational team
● Enables the company to hire ● Improves employee engagement
more sophisticated business- and job satisfaction, resulting in
oriented people in finance, who higher retention, by providing
will add more value than people more interesting job material
who are simply oriented toward
number crunching.
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7Architecture © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8
Deployment
Deployment status Live
Date March 2019 Number of 15 finance & purchasing users
users
SAP technologies used:
Deployment status
SAP product (live or proof of concept [POC]) Contribution to project
1 SAP S/4HANA Live End-to-end platform change onto SAP S/4HANA
2
3
4
5
If you have used one of the services or support offerings from SAP Digital Business Services during the implementation or
deployment phase, please select with X one or more of the following offerings:
SAP MaxAttention™ SAP ActiveAttention™ SAP Advanced Deployment
SAP Value Assurance SAP Model Company Others:
SAP Innovation Services SAP Innovative Business Solutions
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9Advanced Technologies
The following advanced technologies were part of the project.
Technology or use case Yes or No Contribution to project
1 3D printing no
2 Blockchain no
3 Internet of Things (IoT) no
4 Machine learning or AI no
5 Conversational AI no
6 Robotic process automation no
7 Data anonymization no
8 Augmented analytics no
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10Additional Information
Future Plans:
Kāpura chose SAP for its seamless integration with their existing operational systems, as well for the
possibilities their platform presents for future innovation. They are looking into technologies such as artificial
intelligence and machine learning to deliver unique experiences for their customers and insights for their
employees. They anticipate future integration with solutions such as the SAP C/4HANA® suite and SAP
Concur® and SAP SuccessFactors® solutions. Below are some videos about the implementation.
● https://www.youtube.com/watch?v=z72kEXartME
● Video
● Video Teaser- Celebration
The photos show various celebrations of the new system, and the second one shows one of the new bars
that Kāpura onboarded during the month of implementation.
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11You can also read
