SECURITY AGENCIES GRADING EXERCISE 2018
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SECURITY AGENCIES GRADING
EXERCISE 2018
1
Review of Security Agencies Grading Exercise
What do we want to achieve
• Sharpen the measurements to distinguish outstanding
SAs from the rest
• Measure security outcomes whenever possible
• Transparent scoring system with clear objective criteria
wherever possible
What the new assessment categories are
• Assessment criteria reframed under 3 categories:
• Process
• People
• System
2
Review of Security Agencies Grading Exercise
How the review was done
• Assessment criteria and scoring system were co-created
with industry representatives over 4 sessions
• Attended by representatives from the 2 Associations, the
bigger SAs, and the Union
Topic of Discussion Date
Overview of what needs to change 21 Apr 2017
Process category 6 Jul 2017
People category 27 Jul 2017
System category 21 Aug 2017
3
Review of Security Agencies Grading Exercise
What has been done
• Draft criteria were published on PLRD’s website in Sep
2017
• All SAs were informed in writing and given 2 weeks to
provide comments / feedback
• All comments and feedback were carefully evaluated
• Based on the inputs received, PLRD made refinements
to the criteria
• Final set of assessment criteria was published on
PLRD’s website on 17 Nov 2017
• All SAs were informed in writing to study the final
assessment criteria
4Review of Security Agencies Grading Exercise
Score Weightage for Each Category
System
9 criteria 20%
160 points
Process
50% 25 criteria
190 points
People
30%
9 criteria
53 points
5Review of Security Agencies Grading Exercise
When will the new assessment criteria take effect
• PLRD will adopt the new assessment criteria from SAGE
2018
• Assessment period: 1 Jun 2017 – 31 May 2018
• The number of A, B, C and D grades will be determined
by a grading curve
6PLRD’s Response to Feedback or
Questions
7Process
Criteria Feedback / Question Clarification
2. Is there a systematic process Promotees are given expanded Evidence must include
to ensure that Security Officers job description together with documentation of briefing on
are aware of the functional duty promotion letter. Will these expanded job descriptions and
they are employed for (pre- suffice? additional responsibilities.
promotion)? Merely surfacing the JDs will not
be sufficient.
May result in undesirable The progression guidelines
outcome where SA artificially under the PWM model are well
inflate the number of promotions known by now. There are clear
to meet the criteria. objective requirements for PWM
grade promotion. It would thus
be difficult to inflate the
numbers.
8. Did the SA conduct AAR for Criteria appeared to focus more Numbers are important in this
the deployed sites during the on quantity than on quality. aspect. Smaller SAs may have
period of assessment? a few deployment sites whilst
the larger SAs have hundreds. It
cannot be that we accept the
same number of AAR
regardless of the number of
deployment sites.
8People
Criteria Feedback / Question Clarification
4. Is the Security Officer aware Can SOs refer to charts at site Yes, SOs may refer to staff aids
of the provisions in the Code of or other staff aids? they carry with them.
Conduct under the Private
Security Industry Act?
6. Is the Security Officer able to
articulate the key procedures
without relying on any SOP
given any specific scenario?
9System
Criteria Feedback / Question Clarification
3. Does the SA have a wireless Criteria appeared onerous for Criterion has been tweaked to
voice communications system to the private security industry, include mobile phones.
support its ground operations? given the nature of job functions
and the costs involved.
To consider other internet-
enabled software solutions with
redundant capabilities.
6. Does the SA have an Can handwritten incident report What is expected is a fully
electronic Incident Management electronically transmitted satisfy electronic system which is
System to report, manage and the criteria? capable of reporting, managing,
document incidents? and tracking all reported
Would transmission over email incidents. Thus, merely taking a
or messaging apps satisfy this picture of a handwritten report
criteria? and transmitting it by a
messaging app from a mobile
phone to another mobile phone
would not meet this criterion.
What constitutes as an There must be proper IT
“electronic” Incident software which tracks the start
Management System? of the incident to its conclusion.
The respective fields of the
incident (the ‘when’, ‘who’,
‘what’, ‘where’, ‘how’) must be
10
searchable.System
Criteria Feedback / Question Clarification
7. Does the SA have a secured I load PowerPoint slides or PDF What is expected is a system
IT system to facilitate training files into our mobile devices which allows authorized
through e-learning? (e.g. smartphones, tablets) so individuals to log in and choose
that our SOs can do self the training modules desired.
learning. Can this be considered The training delivery can be
as a e-learning system? done through slides, video, or a
combination of both. PLRD Is
Will I get the additional points open to accept other innovative
for this sub-criterion: “the above modes of delivery.
system also allows e-learning
anytime and anywhere through Additional 20 points will be
mobile devices”? awarded if the system allows
remote log in at any time using
mobile devices.
8. Does the SA have a secured What are the key features that We are looking for a secured IT
IT system to administer e- PLRD is looking for in a e- system that requires user
testing? testing IT system? authentication for log in. The
system must be able to
administer the test and capture
the test result of each
participating individual.
11System
Criteria Feedback / Question Clarification
9. Does the SA have an What kind of IT system / It is up to the individual SA to
electronic system to track the software / platform do I need to decide what IT system or
developmental training of its use to track all these software should be used.
Security Officers for progression information?
under PWM? What is expected is an
electronic system which
captures the following
information of all Security
Officers employed by the SA:
• Particulars
• Training records
• Effective date of current
PWM grade
• Projected date when the
Security Officer is eligible for
progression to the next
higher PWM grade
12Other Feedback / Questions
Feedback / Question Response
Most criteria, e.g. remote surveillance system, 24 As stated earlier, PLRD’s objective is to sharpen
hours command centre, wireless voice the measurements to distinguish outstanding
communication system, are too costly to SAs from the rest.
implement for smaller SAs.
It follows that SAs which have invested heavily in
technology to be more effective and/or cut
reliance on manpower should be appropriately
recognized.
This is a deliberate move by PLRD to steer the
industry towards higher standards and better
security outcomes.
Can the technology adopted come from a third PLRD’s objective is outcome oriented. It does
party vendor? Or must it be our own proprietary? not matter whether SAs have the organic IT
capabilities or buy IT services from 3rd party
vendors.
13THANK YOU
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