SERVICE & RATE GUIDE 2022 - PHILIPPINES DHL EXPRESS - MYDHL

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SERVICE & RATE GUIDE 2022 - PHILIPPINES DHL EXPRESS - MYDHL
DHL EXPRESS

SERVICE & RATE
GUIDE 2022
PHILIPPINES

GET STARTED
Connecting Your World

Dear Customer

Sustainability

Service Offering

How to Ship with DHL Express
                               Ready to ship?
Shipping Tools                 Get a quote from MyDHL+

Zones and Rates
SERVICE & RATE GUIDE 2022 - PHILIPPINES DHL EXPRESS - MYDHL
CONNECTING YOUR WORLD

              Operating in

              220+           countries and
                             territories worldwide             280+                 ​aircraft

                     3,200+                                    2,200+
                     facilities                                 flights per day

                                                                370+
                                                                TAPA* certifications

                                              484
 By the year 2050,
 Deutsche Post DHL Group
 aims to achieve net zero
 emissions logistics
                                              million+
                                              shipments
                                                                                  37,700+
                                                                                  vehicles
                                              per year

                        111,000                                      100,000+
                         employees                                    Service Points

                                                     Figures are global and are approximate as of the end of 2020
                                                                *TAPA = Transported Asset Protection Association
SERVICE & RATE GUIDE 2022 - PHILIPPINES DHL EXPRESS - MYDHL
DEAR CUSTOMER
Welcome to the 2022 Service and Rate Guide! Use this guide to learn about how DHL Express products, services and tools can meet
your logistics needs. DHL Express is the global market leader and a specialist in Time Definite International (TDI) shipping and courier
delivery. We have been building and continuously improving for over 50 years through our team of 111,000 Certified International
Specialists, helping more than 2.7 million customers globally.

The Can Do attitude of our International Specialists has been          As your Logistics Partner of Choice, in 2021 we invested more
tested like never before by COVID-19 and its impact on a global        than PHP56 billion globally to enhance our infrastructure
economy that is underpinned by complex international supply            and network. In the Philippines in particular, we invested
chains. We are honored to say DHL Express is playing a part to         PHP13.4 million to upgrade our fleet, which includes 3 fully
deliver vaccines by seamlessly managing and executing multiple         electric vans. We also added another flight on Fridays, enabling
supply chains without cold chain interruptions or security             us to operate 7 regular flights per week and increasing our
incidents; together with our other group business units, DHL has       capacity by 20%. Finally, we invested PHP23 million to expand
safely delivered over 1 billion COVID-19 vaccine doses to over         our Cebu facility to better cater to our Customers in the Visayas
160 countries since December 2020, including more than                 and Mindanao regions.
9 million in the Philippines, thus playing a key role in the global
vaccination roll-out. Across our parent company DPDHL, we are          We look forward to actively supporting you in making your
doing everything we can to stabilise our customers’ supply chains      business successful. Please reach out to us on MyDHL+,
and ensure business continuity: read about this in our white paper     by calling Customer Service on Manila +632 8811 7000,
on Pandemic Resilience.                                                Cebu +63 32 341 7400, Toll Free 1800 1888 0345, or to me
                                                                       directly through ph.sttt@dhl.com.
At the same time, we look to the future which we see as bright.
Four key themes inform our Strategy 2025, that we believe will         Sincerely,
impact our customers. First, globalization will remain a key trend
and logistics its key enabler. The COVID-19 crisis has shown how
indispensable international connections are for the global             Nigel Lockett
economy and people’s livelihoods. Second, online trade is              Country Manager
growing faster than ever before, in both the B2C and B2B sectors.      DHL Express Philippines
Our white paper ‘The Ultimate B2B E-commerce Guide: Tradition
is out. Digital is in.’ shows that by 2025, 80% of all B2B sales
interactions between suppliers and professional buyers will take
place on digital channels. Third, digitalization is transforming
how consumers and industries embrace new technologies.
At DHL Express we provide our customers with state-of-the-art
shipping tools – find out more on page 15 and visit MyDHL+.
Fourth, sustainability and Environmental, Social and
Governance strategy (ESG) considerations are embedded in DHL
Express. Learn about what we are doing in this area on page 4 and
on our Sustainability portal.
SERVICE & RATE GUIDE 2022 - PHILIPPINES DHL EXPRESS - MYDHL
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                                                                                                         u Sustainability

SUSTAINABILITY
                                                                                                            Service Offering
                                                                                                            How to Ship with DHL Express
                                                                                                            Shipping Tools
                                                                                                            Zones and Rates

OUR SUSTAINABILITY ROADMAP
Everything we do is to serve one purpose: Connecting people, improving lives.
To fulfil this purpose we need to make every dimension of our business
sustainable, and we have clear ambitions in these focus areas:
                                                                                          OUR KEY TARGETS FOR 2030
                    Clean operations for climate protection
                    n Green last mile and line-haul                                                          Reduction in our greenhouse
                    n Leader in sustainable aviation
SERVICE & RATE GUIDE 2022 - PHILIPPINES DHL EXPRESS - MYDHL
5   DHL Service & Rate Guide 2022: Philippines                                                                   Connecting your World
                                                                                                                 Sustainability

SERVICE OFFERING
                                                                                                             u Service Offering
                                                                                                                 How to Ship with DHL Express
                                                                                                                 Shipping Tools
                                                                                                                 Zones and Rates

        Export                  Import                                           Optional                                          Customs
                                                      E-Commerce                                         Surcharges
       Services                Services                                          Services                                          Services

Our core services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every
country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full
track-and-trace visibility so you always know where your shipments are.

EXPORT SERVICES
DHL Express Worldwide                                                      DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an                 Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces           (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 1,000kg.                                    second business day delivery. DHL Express 9:00 is offered to the
                                                                           majority of business centers in Europe, the Middle East, Africa,
We deliver reliably and quickly to more global destinations                Asia and the Americas. DHL Express 9:00 features a money-back
across a single integrated network than any other express                  guarantee* and is suitable for pieces up to 30kg and shipments
delivery company.                                                          up to 300kg.

DHL Express 12:00
With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee* and allows for pieces up to
70kg and shipments up to 300kg.

Our international services at a glance

                                                 DHL Express                                                       DHL Express 9:00
                                                                                  DHL Express 12:00
                                                 Worldwide                                                         (10:30 to the USA)
                                                 Delivery by the end of           Delivery before 12 noon          Delivery before 9:00
Service description                              the next possible                on the next possible             (10:30 to the USA) on the
                                                 business day                     business day                     next possible business day
Money-back guarantee                             No                               Yes*                             Yes*
Countries and territories covered                More than 220                    159                              95
Delivery attempts                                2                                2                                2
Maximum piece weight (not on pallet)             70kg                             70kg                             30kg
Maximum pieces per shipment                      –                                10                               10
Maximum piece dimensions (L x W x H)**           120 x 80 x 80cm                  120 x 80 x 80cm                  120 x 80 x 80cm
Maximum pallet weight                            300kg                            Pallets not accepted             Pallets not accepted
Maximum shipment weight                          1,000kg                          300kg                            300kg
Maximum pallet dimensions (L x W x H)            300 x 200 x 160cm                Pallets not accepted             Pallets not accepted

*Additional terms and conditions apply – see mydhl.express.dhl for details.
**A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
SERVICE & RATE GUIDE 2022 - PHILIPPINES DHL EXPRESS - MYDHL
6   DHL Service & Rate Guide 2022: Philippines                                    Connecting your World
                                                                                  Sustainability

SERVICE OFFERING
                                                                               u Service Offering
                                                                                  How to Ship with DHL Express
                                                                                  Shipping Tools
                                                                                  Zones and Rates

       Export                  Import                           Optional                            Customs
                                                   E-Commerce              Surcharges
      Services                Services                          Services                            Services

    IMPORT SERVICES
    With our DHL Express Worldwide Import product, you
    can import shipments from over 220 countries and
    territories in the world. This is more than any other
    express delivery company can offer. What’s more,
    customers in, say, the USA can order an import from
    China not just to the USA, but to other destinations as
    well. We call this a third country shipment.

    There is no need for local brokers or forwarders to get
    involved in any part of the process. You are in full
    control, and able to manage all aspects of your imports
    in a very simple way.

    If you need a faster delivery, our DHL Express 12:00
    and DHL Express 9:00 services are available for import
    as well. You can order an import from another country,
    to be delivered to your country or any other
    destination, by using our dedicated electronic shipping
    solution for imports. You will have one account
    number, one invoice in a single currency and a fixed
    price that means you know exactly what you will pay.
SERVICE & RATE GUIDE 2022 - PHILIPPINES DHL EXPRESS - MYDHL
7   DHL Service & Rate Guide 2022: Philippines                                                           Connecting your World
                                                                                                         Sustainability

SERVICE OFFERING
                                                                                                     u Service Offering
                                                                                                         How to Ship with DHL Express
                                                                                                         Shipping Tools
                                                                                                         Zones and Rates

         Export                 Import                                   Optional                                          Customs
                                                     E-Commerce                                 Surcharges
        Services               Services                                  Services                                          Services

    POWERING UP THE POTENTIAL OF
    INTERNATIONAL E-COMMERCE
    Discover and grow
    Visit discover.dhl.com to learn more about how DHL helps e-commerce companies
    ranging from start-ups to large enterprises, advising them on how to grow
    internationally. Our e-commerce focussed country guides, white papers such as
    ‘The UItimate B2B E-Commerce Guide’, customer and trend research and market
    intelligence tools can enable you to better understand your customers and their
    shipping requirements to take the next step in your e-commerce journey.

    We help our customers go global with ease and speed to maximize the enormous potential of international e-commerce.

    International e-commerce                                        Fast, flexible and easy
    The explosion in online shopping extends across borders,        Consumers expect everything ‘on demand’ – anytime,
    and this trend looks set to continue. DHL supports our          anywhere. DHL shipping options give customers a distinct
    customers’ international growth with:                           competitive edge: over 90% of online consumers look at the
    n      Global reach                                             available delivery options before going to the checkout,
    n      Express delivery options                                 and their decision is influenced by delivery speed, flexibility
    n      Flexible delivery options for receivers                  and ease.
           (see ‘On Demand Delivery’ below)
    n      Duty billing options and customs expertise
    n      Consultative advice for our customers on how to
           increase sales and grow cross-border

          ON DEMAND DELIVERY
           DHL’s On Demand Delivery tool keeps receivers
                                                                                        Scheduled delivery     Signature release/
           informed of shipment progress, allowing them                                                       leave your signature
           to reschedule, reroute, release or conveniently
           collect from a DHL Service Point. It is an innovative,
           easy-to-use, mobile-friendly service, especially for                        Leave with neighbor       Collect from
                                                                                          or concierge           Service Point
           residential deliveries.

           Designed to enhance the online shopper’s
           experience, the service is available globally,                               Alternative address      Vacation hold

           meaning consistent service standards and a
           harmonized user experience.                                               ondemand.dhl.com
SERVICE & RATE GUIDE 2022 - PHILIPPINES DHL EXPRESS - MYDHL
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                                                                                                                  Sustainability

SERVICE OFFERING
                                                                                                               u Service Offering
                                                                                                                  How to Ship with DHL Express
                                                                                                                  Shipping Tools
                                                                                                                  Zones and Rates

          Export                     Import                                         Optional                                        Customs
                                                            E-Commerce                                    Surcharges
         Services                   Services                                        Services                                        Services

OPTIONAL SERVICES                                               View charges   consignee or a representative at the delivery address. DHL will
                                                                               ensure your shipment is not re-directed, or delivered at an
                                                                               alternative address.
DHL Express offers a wide range of optional services –
from non-standard deliveries and billing options to climate
                                                                               Printed Invoice
neutral shipping.
                                                                               This service is for customers who require a paper invoice where
                                                                               e-billing is the agreed standard. This service provides flexibility
Dedicated Pickup and Delivery
                                                                               for a different invoicing method than what is already agreed.
If your business needs a dedicated vehicle to collect or deliver
unusual shipments, or a pickup or delivery outside normal
                                                                               Residential Address
business hours, we can arrange this.
                                                                               Customers shipping to a home or private residence can activate
                                                                               specific delivery options by designating the delivery address as
Shipment Preparation
                                                                               residential. For such shipments, DHL Express will proactively
This is a convenient, fast and reliable service for seasonal
                                                                               notify the receiver via email or SMS about the shipment’s
or irregular shipments that require extra resources for their
                                                                               progress. Receivers can then select the most suitable delivery
preparation. DHL manages the entire process of waybill
                                                                               option via On Demand Delivery.
preparation, content selection, labelling and packaging,
then sends the shipments to the designated domestic or
                                                                               GoGreen Climate Neutral
international addresses.
                                                                               This service is for customers who need a reliable method to
                                                                               calculate their annual carbon emissions at a shipment level and
Saturday Delivery
                                                                               subsequently offset these emissions through approved
We offer Saturday delivery services to key cities in more than
                                                                               environmental programs. The whole process is verified annually
70 countries.
                                                                               by an independent body accredited by the Société Générale de
                                                                               Surveillance (SGS). DHL can also provide reports for either a
Shipment Insurance
                                                                               high level estimate or a detailed carbon footprint.
We recommend this comprehensive protection for your valuable
or personal shipments, giving you peace of mind in the unlikely
                                                                               Change of Billing
event of physical damage or loss.
                                                                               This applies when a customer requests a change of defined
                                                                               billing information on an already issued invoice, and which will
Extended Liability
                                                                               result in a reissuing of the invoice and, in case of an account
If you are sending valuable documents such as passports, visa
                                                                               change, crediting of the old account and debiting of the new.
applications or regulatory certificates you can extend the DHL
standard liability with this service. It provides coverage and
                                                                               Neutral Delivery
compensation in the case of loss or damage.
                                                                               This service allows for the delivery of non-document shipments,
                                                                               without any value of the product being shared or exposed to
Direct Signature
                                                                               the receiver, since the commercial invoice is removed prior
If you are sending sensitive documents or high value contents
                                                                               to delivery.
you can request DHL to obtain a direct signature from the

DUTY BILLING SERVICES

Duty Tax Paid                                          Duty Tax Importer                              Duty Tax Receiver
At the customer’s request, DHL clears the              At the customer’s request, DHL clears          This service covers any import of a non-
shipment at destination and arranges for               the shipment at destination and arranges       document shipment for which DHL has
the applicable import duties, taxes and                for any applicable import duties, taxes        used its own credit line with Customs to
regulatory charges to be invoiced to a                 and regulatory charges to be invoiced to       advance or guarantee the payment of
specified DHL account at origin or third               a specified DHL account at destination.        duties, taxes or regulatory charges on
country, rather than the receiver of the               The duty tax payer will be invoiced an
                                                                                                      behalf of importers and consumers with
shipment being billed at destination. The              extra charge based on a flat rate or a
                                                                                                      whom DHL has no contract. An extra
duty tax payer will be invoiced an extra               percentage of the fiscal charges that
                                                                                                      charge based on a minimum rate or a
charge based on a flat rate or a percentage            were advanced.
                                                                                                      percentage of the fiscal charges that were
of the fiscal charges that were paid.
                                                                                                      advanced or guaranteed is billed to the
                                                                                                      duty tax payer.
    For a full list of optional services, please visit mydhl.express.dhl.
SERVICE & RATE GUIDE 2022 - PHILIPPINES DHL EXPRESS - MYDHL
9    DHL Service & Rate Guide 2022: Philippines                                                                   Connecting your World
                                                                                                                  Sustainability

SERVICE OFFERING
                                                                                                               u Service Offering
                                                                                                                  How to Ship with DHL Express
                                                                                                                  Shipping Tools
                                                                                                                  Zones and Rates

         Export                     Import                                           Optional                                       Customs
                                                           E-Commerce                                     Surcharges
        Services                   Services                                          Services                                       Services

SURCHARGES                                                       View charges

In order to maintain a consistently high level of service, in                   Lithium Batteries
specific circumstances DHL Express levies a surcharge for                       A surcharge may apply per shipment when the handling and
exceptional activities, ensuring that these surcharges are fair for             transportation of shipments involves Lithium Ion or Lithium
all of our customers.                                                           Metal batteries compliant with the appropriate IATA Packing
                                                                                Instructions 966, 967, 969 and 970, Section II.
Fuel Surcharge
This variable surcharge is applied to the weight charge of each                 Excepted Quantities
shipment and any transportation related surcharges. It is                       This fixed surcharge is applied per shipment when the handling
derived from publicly available fuel oil indices that are also                  and transportation of shipments involves substances and
shown on the DHL Express website at mydhl.express.dhl.                          commodities that are in Excepted Quantities in compliance with
The charge is calibrated every month to the oil price that was                  IATA Dangerous Goods Regulations.
current two months prior to the billing month. The Fuel
Surcharge applies to domestic and international shipments.                      Dry Ice (UN1845)
                                                                                A service charge will be applied for the handling and
Remote Area                                                                     transportation of Dry Ice UN1845, which is used as a freezing
This surcharge applies when a shipment is collected from                        agent for non-dangerous goods.
or delivered to a location that is distant or difficult to serve.
The Remote Area surcharge applies to domestic and                               Address Correction
international shipments.                                                        This fixed surcharge is applied to any shipment that has an
                                                                                incorrect delivery address at the time of pickup and the delivery
Overweight Piece                                                                cannot be fulfilled after making efforts at the destination to
A fixed surcharge is applied to every piece, including a pallet that            determine the correct address. This surcharge applies to
exceeds a scale or volumetric weight of 70kg. The Overweight                    domestic and international shipments.
Piece surcharge applies to domestic and international
shipments.                                                                      Data Entry
                                                                                This fixed surcharge applies for each shipment consigned with
Oversize Piece                                                                  non-electronic, paper based manual waybills. Electronic
This fixed surcharge applies to every piece, including a pallet,                shipping documentation incurs no additional charges.
with a single dimension in excess of 120cm. The Oversize Piece
surcharge applies to domestic and international shipments.                      Security Charges
                                                                                Additional surcharges may apply when shipping from or to a
Non-Stackable Pallet                                                            destination country where DHL is operating at elevated risk due
This fixed surcharge is applied to every pallet within a shipment               to continuous state of war, civil unrest, or continuous threats
that cannot be stacked, either on request by the shipper, or                    from terrorism (Elevated Risk), or when shipping from or to a
because of its shape, content or packaging. This surcharge                      destination country that is subject to trade restrictions imposed
applies to domestic and international shipments and does not                    by the UN Security Council (Restricted Destination).
apply to pieces below 30kg.
                                                                                Emergency Situation
Dangerous Goods                                                                 This surcharge applies in exceptional cases when DHL is
DHL can carry acceptable quantities of dangerous goods or                       required to recover costs associated with temporary emergency
hazardous materials. Packages containing dangerous goods                        situations beyond DHL’s control which could not be reasonably
materials will be assessed and a service charge will be applied                 anticipated at the commencement of an agreement.
accordingly. Additional charges may also apply.

For a full list of surcharges, please visit mydhl.express.dhl.
SERVICE & RATE GUIDE 2022 - PHILIPPINES DHL EXPRESS - MYDHL
10   DHL Service & Rate Guide 2022: Philippines                                                                Connecting your World
                                                                                                               Sustainability

SERVICE OFFERING
                                                                                                            u Service Offering
                                                                                                               How to Ship with DHL Express
                                                                                                               Shipping Tools
                                                                                                               Zones and Rates

         Export                    Import                                         Optional                                       Customs
                                                          E-Commerce                                   Surcharges
        Services                  Services                                        Services                                       Services

CUSTOMS SERVICES                                              View charges

DHL Express is the international specialist in shipping, with                country, shippers that submit a declaration online may avoid
extensive knowledge and experience of dealing with customs                   the local charge.
topics worldwide. For your peace of mind, we provide a wide
range of customs support for standard as well as non-routine                 Multiline Entry
customs-clearance processes. By making sure that clearance is                A service charge will be assessed for multiline item entries with
a smooth and efficient process, we ensure your shipments arrive              more than five lines. An example would be – one shipment with
as quickly as possible, and leave you free to focus on your core             multiple products or multiple invoices. All products require
business. With our online tool (tas.dhl.com) we provide essential            identification and must be classified under separate harmonized
customs information to help you prepare your shipments.                      tariff numbers.

Release to Broker                                                            Physical Intervention
At the importer's request, the release of a DHL Express shipment             A surcharge applies for shipments being intercepted for physical
to the customer's designated customs broker of choice. DHL will              examination by customs authorities. Arrangements for
transfer the responsibility for a shipment and related customs               inspections may also include full or partial unloading of a
documentation to the customer’s nominated broker for                         vehicle, the specific marking of prototypes, mutilation of
clearance and last mile delivery.                                            samples or the examination of shipment content.

Non-Routine Entry
Applied in selected countries, when importing goods with an
aggregated declaration value or weight exceeding the limits
set by destination customs authorities, or due to other
regulatory requirements that are excluded from routine
clearance procedures.

Bonded Storage
Storage charges apply when the shipment cannot be released by
customs due to inaccurate or missing paperwork. Charges take
effect three calendar days after the freight arrival date or broker
notification, whichever is later. The charge applies to the duty
and taxes payer.

Bonded Transit
A bonded shipment occurs when DHL is requested to move
non-document foreign-origin goods to a location other than the
regular DHL gateway at destination. Bonded Transit is normally
operated within a country or customs union, and is necessary
prior to final clearance by the importer or designated broker.
Bonded Transit applies to both export and import shipments
whenever DHL is required to open, manage or report any form
of transfer under bond using our own guarantee.

Export Declaration
Applies in countries where an export declaration is required
for shipments containing controlled commodities or exceeding
a certain value threshold or weight. Depending on origin

For a full list of customs charges, please visit mydhl.express.dhl.
11   DHL Service & Rate Guide 2022: Philippines                                                             Connecting your World

HOW TO SHIP WITH
                                                                                                            Sustainability
                                                                                                            Service Offering

DHL EXPRESS
                                                                                                         u How to Ship with DHL Express
                                                                                                            Shipping Tools
                                                                                                            Zones and Rates

           Preparing Your Shipment                      Packaging Your Shipment                          Paying for Your Shipment

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

1     Shipment weight
      n
      n
           Please weigh and measure your shipment.
           If you are sending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight,
           the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA
           method. To calculate the volumetric weight of your shipment, simply multiply the length by height by width in centimeters,
           then divide the total sum by 5,000 for each piece in the shipment.
      n    Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirm this calculation.

2     Documentation required: waybill
      n    All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece.
           This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually
           numbered to allow you to track your shipment from collection through to delivery.
      n    Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice,
           as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.

3     Documentation required: invoice
      n    A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside
           your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used
           by customs authorities to assess if duties or taxes are payable.
      n    A commercial invoice is used when goods are part of a commercial transaction or intended for resale.
      n    A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).

                                                                              SHIPPING TO
                                                                              EU MEMBER COUNTRIES?

                                                                              From July 1st 2021, all commercial goods
                                                                              imported into the European Union are subject to
                                                                              VAT and will require formal customs declaration,
                                                                              in a change to previous regulations. This affects all
                                                                              shippers to and receivers from the EU.

                                                                              Let us help you understand and handle these
                                                                              changes, and avoid delays and fines from customs
                                                                              authorities.

                                                                              Find out more on our EU customs knowledge
                                                                              portal.
12   DHL Service & Rate Guide 2022: Philippines                                                                                             Connecting your World

HOW TO SHIP WITH
                                                                                                                                            Sustainability
                                                                                                                                            Service Offering

DHL EXPRESS
                                                                                                                                      u How to Ship with DHL Express
                                                                                                                                            Shipping Tools
                                                                                                                                            Zones and Rates

           Preparing Your Shipment                         Packaging Your Shipment                                                    Paying for Your Shipment

PREPARING YOUR SHIPMENT INVOICE
Your invoice will require the following details:

1. BANK DETAILS                                   5. TOTAL DECLARED VALUE                                               7. INCOTERM
   These are the bank details that will              This is the total value of the transaction                            Insert the Incoterm that best describes
   be used for the transaction between               for customs purposes based on the                                     the terms of the transaction. For
   the seller and buyer. These details are           Incoterm selected. The total declared                                 example, DAP (Delivered At Place).
   not required for non-commercial/                  value should include freight and
   proforma invoices.                                insurance charges if the seller is                                 8. REASON FOR EXPORT
                                                     responsible for these two elements.                                   This could be: For Sale; For Repair;
2. DESCRIPTION                                                                                                             After Repair; Gift; Sample;
   Generic or broad descriptions are no           6. TYPE OF EXPORT                                                        Personal Use Not For Resale;
   longer permitted and are likely to cause          The options are: (1) Permanent;                                       Replacement; Intercompany Transfer;
   delays. Descriptions should include the           (2) Temporary; and (3) Repair & Return.                               or Personal Effects.
   items, how many there are, what they
   are made of, and what they will be used
   for. Describing items as ‘samples’,
   ‘parts’ or ‘electronics’ is not acceptable
   for customs classification, safety and
   security reasons. Instead of                                 Commercial                                                          Exporter

                                                                invoice                                                             Tax ID/VAT number
   ‘electronics’, for example, use a
                                                                                                                                    Date
   description such as ‘television’.                            Bank details

                                                                     1.                                                             Waybill number

                                                                                                                                    Invoice number
3. COMMODITY CODE                                                                                                                   Exporter code
   This is the product identification code
                                                                Importer (bill to)                                                  Receiver if different from Importer
   used by the exporting country to
                                                                                                                                    Tax ID/VAT number
   classify the goods to be exported.
   It assists clearance and avoids delays.                                                                                          Shipment reference

                                                                Full description     Commodity       Item          Unit value       Subtotal         Net weight     Country of
4. COUNTRY OF MANUFACTURE/ORIGIN                                of goods             code            quantity      [Currency]       value                           manufacture/
                                                                                                                                    [Currency]                      origin
   This relates to the place of
   manufacture, not the country of export.
                                                                       2.                3.                                                                               4.
   If items are manufactured in more than
   one country, please list the origins.                        Freight

                                                                Insurance

                                                                                     Total declared value/currency		                 Total net weight/kg(s)
                                                                                              5.
                                                                                     Total pieces			                                 Total gross weight/kg(s)

                                                              6.   Type of export

                                                              7.   Incoterms

                                                              8.   Reason for export

                                                                   I/We hereby certify that the information contained in this invoice is true and correct and that the contents
                                                                   of the shipments are as stated above.

                                                                   Position in company                                                Signature

                                                                                                                                      Company stamp
13   DHL Service & Rate Guide 2022: Philippines                                                           Connecting your World

HOW TO SHIP WITH
                                                                                                          Sustainability
                                                                                                          Service Offering

DHL EXPRESS
                                                                                                      u How to Ship with DHL Express
                                                                                                          Shipping Tools
                                                                                                          Zones and Rates

           Preparing Your Shipment                       Packaging Your Shipment                      Paying for Your Shipment

PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely              Prohibited and Restricted Commodities
through the DHL Express global network, it is important that          Prohibited Items
they are packaged and labeled correctly.                              The following items will NOT be accepted for carriage by DHL.
                                                                      This list includes items which are prohibited for carriage by
Packaging guidelines                                                  any law, regulation or statute of any federal, state or local
n    If you are re-using envelopes or boxes, please ensure that      government of any country from, to or through which the items
     old labels and markings are removed                              may be carried. For international carriage there may be
n    Securely fix a waybill to each piece in your shipment.           additional prohibited items specified by the country of
     The waybill can be thought of as the shipment’s airline          destination. DHL may at its sole discretion refuse to carry other
     ticket and it will delay delivery if it becomes separated        items not listed below.
     from your shipment                                               n    Bullion (of any precious metal)
n    The barcodes on the waybill are scanned at numerous              n    Cash (legal tender – bank notes, currency notes and coins)
     points during your shipment’s journey. Please ensure             n    Complete firearms and parts of, ammunition, explosives/
     the barcode is flat and not covered by tape, shrinkwrap               explosive devices including inert explosives and test pieces,
     or strapping                                                          air guns, toy guns, replica and imitation firearms
n    Place a waybill on the top or side of each piece in your         n    E-cigarettes or vapes, or parts thereof such as vape
     shipment and please ensure it does not overlap the corners            atomizer and vape tubes
     or edges of boxes                                                n    Fireworks or fire crackers
n    Use adequate protective wrapping for fragile or delicate         n    Gambling devices
     items and ensure they are packed as far away as possible         n    Human remains or ashes in any form
     from the corners of boxes                                        n    Hunting (animal) trophies, animal parts such as ivory and
n    To prevent injury to our employees, please pay special                shark’s fin, animal remains or ashes, or animal by-products
     attention to the packaging of sharp items. There should not           and derived products not intended for human
     be any possibility of the contents piercing the packaging             consumption, prohibited for movement by the Convention
n    Any individual pieces over 70kg should be placed on a                 on International Trade in Endangered Species of Wild Fauna
     pallet. If you are sending a multi-piece shipment, it is not          and Flora (CITES) and/or local law
     necessary to place the individual pieces on a pallet unless      n    Illegal goods, such as counterfeit goods and narcotics
     they exceed 70kg. For example, a shipment comprising             n    Live animals (including but not limited to mammals,
     four 25kg pieces does not have to be placed on a pallet               reptiles, fish, invertebrates, amphibians, birds, insects,
                                                                           larvae and pupae)
DHL packaging                                                         n    Loose lithium metal batteries under IATA PI968 section II
We offer a range of high-quality DHL-branded packaging items,         n    Loose precious and semi-precious stones (cut or un-cut,
suitable for shipping items of all shapes and sizes.                       polished or un-polished)
The items available include:                                          n    Medicines for abortion
n    Flyer bags                                                       n    Pornography/pornographic materials, all forms of sex toys,
n    Cardboard document envelopes                                          vibrators, items of obscene and immoral character
n    Boxes in a range of sizes
n    Tubes

For more information please refer to the Packing Guide
available on mydhl.express.dhl.
14   DHL Service & Rate Guide 2022: Philippines                                                          Connecting your World

HOW TO SHIP WITH
                                                                                                         Sustainability
                                                                                                         Service Offering

DHL EXPRESS
                                                                                                      u How to Ship with DHL Express
                                                                                                         Shipping Tools
                                                                                                         Zones and Rates

            Preparing Your Shipment                       Packaging Your Shipment                     Paying for Your Shipment

Restricted Items
The following items will NOT be accepted for carriage unless                goods and any goods specified as such under International
otherwise agreed to by DHL. To obtain such agreement a                      Air Transport Association regulations (“IATA”), the
business case will need to be conducted by DHL and the items                Agreement on Dangerous Goods by Road (“ADR”) or
approved for carriage will be recorded in writing with the                  International Maritime Dangerous Goods (“IMDG”)
customer.                                                                   regulations
n    Air guns, tasers, imitation or replica firearms, firearm parts    n    Financial and monetary commodities – examples include
     and replica ammunition (includes rifle butts, trigger                  but are not limited to activated SIM cards for mobile
     mechanisms, screws/bolts etc which are manufactured for                phones, blank or activated credit or cash dispenser cards,
     the sole purpose of creating a functional firearm)                     blank cheques, event tickets, lottery tickets, money or
n    Antiques and works of art with a shipment value in excess              postal orders, pre-paid phone cards, tickets (blank stock),
     of €500,000                                                            traveller’s cheques, vouchers/tokens, unused stamps etc.
n    Banderols/Tax stickers with a shipment value in excess of              Applicable to all shipments valued in excess of €500,000
     €500,000                                                          n    Furs
n    Cannabis for medicinal purposes from bona fide                    n    Jewellery and watches and with individual values in excess
     pharmaceutical manufacturers with appropriate licences                 of €5,000. The shipment must not exceed €100,000
     and where lawful to ship, which must be in tablet or liquid
     form, may be carried with an approved business case.
     The value of one shipment must not exceed €10,000
                                                                       PAYING FOR YOUR SHIPMENT
n    Cigarettes, cigars, tobacco products and electronic
                                                                       You can pay for DHL Express services either with cash,
     cigarettes with a shipment value in excess of €500,000
                                                                       a credit card or by bank transfer. You can open an account with
n    Commemorative coins and medals with an individual value
                                                                       DHL Express to pay via bank transfer; and all account customers
     or total shipment value of €2,000 or more are restricted
                                                                       receive invoices on a pre-agreed basis. For more details, please
     for carriage
                                                                       get in touch with a Customer Service Advisor at your local
n    Dangerous/hazardous goods including but not limited to
                                                                       DHL Express office or go to mydhl.express.dhl.
     perfumes, aftershaves, aerosols, flammable substances,
     dry ice, biological substances, UN classified dangerous
15   DHL Service & Rate Guide 2022: Philippines                                                               Connecting your World
                                                                                                              Sustainability

SHIPPING TOOLS
                                                                                                              Service Offering
                                                                                                              How to Ship with DHL Express
                                                                                                          u Shipping Tools
                                                                                                              Zones and Rates

SHIPPING TOOLS
Making shipping easier
DHL Express offers a choice of electronic solutions to suit even the most demanding requirements. We invest continually in market-
leading technologies to help users to manage and monitor shipments, create shipping labels, get quotes, schedule courier pickups,
and more. Our electronic solutions cover online and offline options, as well as integrated solutions. In addition, we provide industry-
specific solutions tailored for the Life Sciences and Technology sectors.

                                MyDHL+ re-imagines the way the shipping
                                business does business, by combining the tools
                                and services our customers use most. With its
                                mobile friendly and intuitive interface,
       mydhl.express.dhl        customers can now import, export, schedule a
                                pickup, track shipments and pay bills more
                                quickly than ever – all in one visit, with one
                                password and zero headaches. MyDHL+ makes
                                it incredibly easy to navigate the complexities
                                of international shipping.

                                                                               DHL EXPRESS
                                                                               COMMERCE
                                                                               Take your website international
                                                                               with DHL Express Commerce.
                                                                               Offer your customers all the benefits of DHL
                                                                               Express at your checkout in real-time. Import,
     The DHL Express Mobile app lets you track your                            manage and ship their orders quickly and
     shipments and manage your deliveries all in one place.                    efficiently with no complicated development.
     You can locate the nearest DHL Service Point for parcel                   Add the power of DHL Express to your e-commerce
     drop off or collection, and quickly check shipping rates                  business quickly and easily, giving you the
     too – right on your smartphone. Advanced GPS location                     competitive edge. DHL Express Commerce

     2.
     services and camera barcode scanning are also
     available. Download DHL Express Mobile today, on
                                                                               integrates with the biggest e-commerce platforms,
                                                                               including: Magento, Shopify, WooCommerce,
     Android or iOS.                                                           Amazon and eBay.

Customer shipping integration                                              Specific solutions
Using EDI and XML Services enables you to incorporate DHL’s                DHL offers additional capabilities for businesses requiring more
online shipping capabilities into your own website, warehouse              specialized solutions – for example, its Medical Express and
or customer service application. This provides global shipment             Collect & Return services.
tracking while making it faster and easier to access information
about transit times, rates and courier bookings.
16   DHL Service & Rate Guide 2022: Philippines                                                                       Connecting your World
                                                                                                                      Sustainability

ZONES AND RATES
                                                                                                                      Service Offering
                                                                                                                      How to Ship with DHL Express
                                                                                                                      Shipping Tools
                                                                                                                   u Zones and Rates

 Calculate the Price of         Optional                                    Customs           Service Capability       Export               Import
                                                    Surcharges
    Your Shipment               Services                                    Services          and Rating Zones        Services             Services

      CALCULATE THE PRICE OF YOUR SHIPMENT

         Determine which                       Do you need your                        Based on weight                 Add any optional
         zone your destination                 shipments to arrive by                  (page 11), zone and             services (page 8)
         is in (pages 18 & 19)                 the end of business or                  speed, confirm your             and check if any
         and whether yours is                  earlier in the day                      base price (pages 20            surcharges apply
         a document or non-                    (see page 5)?                           & 21 for exports and            (page 9).
         document shipment.                                                            pages 22 & 23 for
                                                                                       imports).

                          Base price + Optional services + Surcharges = Total price

OPTIONAL SERVICES                                                                                                                        View explanation

 Optional services                                            Charging method                 Charge

                                                                                              PHP 25 per kg
 Dedicated Pickup                                             Per shipment
                                                                                              with minimum of PHP 1,200
                                                                                              PHP 25 per kg
 Dedicated Delivery                                           Per shipment
                                                                                              with minimum of PHP 2,200
 Shipment Preparation                                         Per shipment                    PHP 1,500
 Saturday Delivery                                            Per shipment                    PHP 860
 Shipment Insurance                                           By shipment value               PHP 658 or 2% of shipment value if higher
 Extended Liability                                           Per shipment                    PHP 240
 Direct Signature                                             Per shipment                    PHP 290
 Printed Invoice                                              Per invoice                     PHP 248
 Residential Address                                          Per shipment                    PHP 186
 GoGreen Climate Neutral                                      By shipment weight              PHP 5 per kg with minimum of PHP 5
 Change of Billing                                            Per invoice                     PHP 600
 Neutral Delivery                                             Per shipment                    PHP 660
 Duty Billing Services
                                           Duty Tax Paid      % of fiscal charges             2% of fiscal charges with minimum of PHP 880
                                     Duty Tax Importer        % of fiscal charges             2% of fiscal charges with minimum of PHP 580
                                     Duty Tax Receiver        % of fiscal charges             2% of fiscal charges with minimum of PHP 580

For a full list of optional services, please visit our website at mydhl.express.dhl.
17   DHL Service & Rate Guide 2022: Philippines                                                                    Connecting your World
                                                                                                                   Sustainability

ZONES AND RATES
                                                                                                                   Service Offering
                                                                                                                   How to Ship with DHL Express
                                                                                                                   Shipping Tools
                                                                                                                u Zones and Rates

 Calculate the Price of        Optional                                   Customs          Service Capability       Export               Import
                                                   Surcharges
    Your Shipment              Services                                   Services         and Rating Zones        Services             Services

SURCHARGES                                                                                                                            View explanation

 Surcharges                                                           Charging method         Charge

                                                                                              Percentage of transportation and additional
 Fuel Surcharge                                                       Per shipment
                                                                                              charges, as per index; details here
 Remote Area                                                          By shipment weight      PHP 25 per kg with minimum charge of PHP 1,200
 Additional Handling
                                               Overweight Piece       Per piece               PHP 4,700
                                                   Oversize Piece     Per piece               PHP 3,500
                                           Non-Stackable Pallet       Per piece               PHP 10,700
 Dangerous Goods
                                          Full Dangerous Goods        Per shipment            PHP 5,069
                              Lithium Batteries Section II (966)      Per shipment            PHP 300
                              Lithium Batteries Section II (969)      Per shipment            PHP 290
                                             Excepted Quantities      Per shipment            PHP 300
                                               Dry Ice (UN1845)       Per shipment            PHP 600
 Address Correction                                                   Per shipment            PHP 600
 Data Entry                                                           Per shipment            PHP 290
 Security Charges
                                                    Elevated Risk     Per shipment            PHP 1,200
                                          Restricted Destination      Per shipment            PHP 1,820

CUSTOMS SERVICES                                                                                                                      View explanation

 Customs services                                    Charging method                               Charge

 Release to Broker                                   Per shipment                                  PHP 2,320
 Non-Routine Entry                                   Per shipment                                  PHP 580
                                                     Per shipment, per day after                   Minimum PHP 781.66 or PHP 3.43/day per kg,
 Bonded Storage
                                                     three calendar days                           whichever is higher
 Bonded Transit                                      Per shipment                                  PHP 980
 Export Declaration                                  Per shipment                                  PHP 200
 Multiline Entry                                     Rate per line, after five lines               PHP 290
 Physical Intervention                               Per shipment                                  PHP 1,160

Please visit our website for a full list of surcharges and customs services.
18   DHL Service & Rate Guide 2022: Philippines                                                                      Connecting your World
                                                                                                                     Sustainability

ZONES AND RATES
                                                                                                                     Service Offering
                                                                                                                     How to Ship with DHL Express
                                                                                                                     Shipping Tools
                                                                                                                  u Zones and Rates

 Calculate the Price of       Optional                                   Customs             Service Capability        Export              Import
                                                 Surcharges
    Your Shipment             Services                                   Services            and Rating Zones         Services            Services

SERVICE CAPABILITY AND RATING ZONES

                                      DHL        DHL       DHL                                                       DHL        DHL       DHL
Country/Territory           Zone    Express    Express   Express   Imports    Country/Territory            Zone    Express    Express   Express   Imports
                                   Worldwide    12:00     9:00                                                    Worldwide    12:00     9:00
Afghanistan                  9         P                             P        Ecuador                        9        P          P         P         P
Albania                      7         P         P         P         P        Egypt                          9        P          P        doc        P
Algeria                      9         P         P                   P        El Salvador                    9        P          P         P         P
American Samoa               9         P         P         P         P        Eritrea                        9        P                              P
Andorra                      7         P         P         P         P        Estonia                        7        P          P        P          P
Angola                       9         P         P         P         P        Eswatini                       9        P          P       doc         P
Anguilla                     9         P         P        doc        P        Ethiopia                       9        P                              P
Antigua                      9         P         P        doc        P        Falkland Islands               9        P                              P
Argentina                    9         P         P         P         P        Faroe Islands                  9        P                              P
Armenia                      7         P         P                   P        Fiji                           9        P                              P
Aruba                        9         P         P        doc        P        Finland                        7        P           P       P          P
Australia                    4         P         P         P         P        France                         7        P           P       P          P
Austria                      7         P         P         P         P        French Guiana                  9        P           P      doc         P
Azerbaijan                   7         P         P                   P        Gabon                          9        P          doc                 P
Bahamas                      9         P         P         P         P        Gambia                         9        P                              P
Bahrain                      7         P         P        doc        P        Georgia                        9        P          P                   P
Bangladesh                   5         P         P         P         P        Germany                        7        P          P        P          P
Barbados                     9         P         P         P         P        Ghana                          9        P          P       doc         P
Belarus                      9         P         P                   P        Gibraltar                      7        P          P        P          P
Belgium                      7         P         P         P         P        Greece                         7        P          P        P          P
Belize                       9         P         P        doc        P        Greenland                      9        P                              P
Benin                        9         P        doc                  P        Grenada                        9        P           P      doc         P
Bermuda                      9         P         P                   P        Guadeloupe                     9        P           P      doc         P
Bhutan                       5         P                             P        Guam                           9        P           P                  P
Bolivia                      9         P         P         P         P        Guatemala                      9        P           P       P          P
Bonaire                      9         P         P        doc        P        Guernsey                       7        P           P       P          P
Bosnia and Herzegovina       7         P         P         P         P        Guinea Republic                9        P          doc                 P
Botswana                     9         P        doc       doc        P        Guinea-Bissau                  9        P                              P
Brazil                       9         P         P         P         P        Guinea-Equatorial              9        P                              P
Brunei                       2         P        doc                  P        Guyana (British)               9        P          P       doc         P
Bulgaria                     7         P         P        doc        P        Haiti                          9        P          P                   P
Burkina Faso                 9         P        doc       doc        P        Honduras                       9        P          P       doc         P
Burundi                      9         P                             P        Hong Kong SAR China            1        P          P        P          P
Cambodia                     3         P         P         P         P        Hungary                        7        P          P        P          P
Cameroon                     9         P         P                   P        Iceland                        9        P          P        P          P
Canada                       6         P         P         P         P        India                          5        P          P        P          P
Canary Islands, The          9         P         P         P         P        Indonesia                      2        P          P        P          P
Cape Verde                   9         P                             P        Iran, Islamic Rep. of          9        P          P        P          P
Cayman Islands               9         P         P        doc        P        Iraq                           9        P                              P
Central African Republic     9         P                             P        Ireland, Rep. of               7        P          P        P          P
Chad                         9         P                             P        Israel                         9        P          P        P          P
Chile                        9         P         P         P         P        Italy                          7        P          P        P          P
China, People’s Republic     3         P         P         P         P        Jamaica                        9        P          P                   P
Colombia                     9         P         P         P         P        Japan                          2        P          P        P          P
Comoros                      9         P                             P        Jersey                         7        P          P        P          P
Congo                        9         P                             P        Jordan                         8        P          P        P          P
Congo, Democratic Rep. of    9         P        doc                  P        Kazakhstan                     9        P          P        P          P
Cook Islands                 9         P                             P        Kenya                          9        P          P       doc         P
Costa Rica                   9         P         P        doc        P        Kiribati                       9        P                              P
Cote d’Ivoire                9         P         P        doc        P        Korea, D.P.R. of (North)       9        P                              P
Croatia                      7         P         P         P         P        Korea, Rep. of (South)         2        P          P        P          P
Cuba                         9         P                             P        Kosovo                         7        P          P        P          P
Curacao                      9         P         P        doc        P        Kuwait                         8        P          P        P          P
Cyprus                       7         P        doc       doc        P        Kyrgyzstan                     9        P          P                   P
Czech Republic, The          7         P         P         P         P        Lao P.D.R.                     3        P          P       doc         P
Denmark                      7         P         P         P         P        Latvia                         7        P          P        P          P
Djibouti                     9         P                             P        Lebanon                        9        P          P        P          P
Dominica                     9         P         P        doc        P        Lesotho                        9        P          P       doc         P
Dominican Republic           9         P         P        doc        P        Liberia                        9        P                              P

doc = document contents only P = document and non-document contents                                                           Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
19   DHL Service & Rate Guide 2022: Philippines                                                                          Connecting your World
                                                                                                                         Sustainability

ZONES AND RATES
                                                                                                                         Service Offering
                                                                                                                         How to Ship with DHL Express
                                                                                                                         Shipping Tools
                                                                                                                      u Zones and Rates

 Calculate the Price of        Optional                                   Customs            Service Capability            Export              Import
                                                  Surcharges
    Your Shipment              Services                                   Services           and Rating Zones             Services            Services

SERVICE CAPABILITY AND RATING ZONES

                                       DHL        DHL       DHL                                                          DHL        DHL       DHL
Country/Territory            Zone    Express    Express   Express   Imports    Country/Territory               Zone    Express    Express   Express   Imports
                                    Worldwide    12:00     9:00                                                       Worldwide    12:00     9:00
Libya                         9         P                             P        Saudi Arabia                     8         P          P         P         P
Liechtenstein                 7         P         P         P         P        Senegal                          9         P          P        doc        P
Lithuania                     7         P         P        doc        P        Serbia, Rep. of                  7         P          P         P         P
Luxembourg                    7         P         P         P         P        Seychelles                       9         P                              P
Macau SAR China               1         P         P         P         P        Sierra Leone                     9         P          doc                 P
Madagascar                    9         P         P                   P        Singapore                        1         P           P       P          P
Malawi                        9         P                             P        Slovakia                         7         P           P       P          P
Malaysia                      2         P         P         P         P        Slovenia                         7         P           P       P          P
Maldives                      5         P                             P        Solomon Islands                  9         P                              P
Mali                          9         P         P                   P        Somalia                          9         P                              P
Malta                         7         P        doc       doc        P        Somaliland, Rep. (N. Somalia)    9         P                              P
Marshall Islands              9         P         P                   P        South Africa                     9         P          P        P          P
Martinique                    9         P         P        doc        P        South Sudan                      9         P                              P
Mauritania                    9         P                             P        Spain                            7         P          P        P          P
Mauritius                     9         P         P         P         P        Sri Lanka                        5         P          P        P          P
Mayotte                       9         P                             P        St. Barthelemy                   9         P          P       doc         P
Mexico                        6         P         P         P         P        St. Eustatius                    9         P          P       doc         P
Micronesia, Fed. States of    8         P                             P        St. Helena                       9         P                              P
Moldova, Rep. of              9         P         P                   P        St. Kitts                        9         P           P      doc         P
Monaco                        7         P         P         P         P        St. Lucia                        9         P           P                  P
Mongolia                      9         P                             P        St. Maarten                      9         P           P       P          P
Montenegro, Rep. of           7         P         P         P         P        St. Vincent                      9         P           P                  P
Montserrat                    9         P         P                   P        Sudan                            9         P          doc                 P
Morocco                       9         P         P         P         P        Suriname                         9         P           P                  P
Mozambique                    9         P        doc       doc        P        Sweden                           7         P           P       P          P
Myanmar                       3         P         P                   P        Switzerland                      7         P           P       P          P
Namibia                       9         P        doc       doc        P        Syria                            9         P                              P
Nauru, Rep. of                9         P                             P        Tahiti                           9         P                              P
Nepal                         5         P        doc                  P        Taiwan                           1         P          P        P          P
Netherlands, The              7         P         P         P         P        Tajikistan                       9         P                              P
Nevis                         9         P         P        doc        P        Tanzania                         9         P          doc     doc         P
New Caledonia                 9         P                             P        Thailand                         2         P           P       P          P
New Zealand                   4         P         P         P         P        Timor-Leste                      9         P          doc                 P
Nicaragua                     9         P         P         P         P        Togo                             9         P                              P
Niger                         9         P                             P        Tonga                            9         P                              P
Nigeria                       9         P         P         P         P        Trinidad and Tobago              9         P           P       P          P
Niue                          9         P                             P        Tunisia                          9         P          doc                 P
North Macedonia               7         P         P         P         P        Turkey                           7         P           P       P          P
Northern Mariana Islands      9         P                             P        Turkmenistan                     9         P           P                  P
Norway                        7         P         P         P         P        Turks and Caicos Islands         9         P           P      doc         P
Oman                          8         P         P         P         P        Tuvalu                           9         P                              P
Pakistan                      8         P         P         P         P        Uganda                           9         P          doc     doc         P
Palau                         9         P                             P        Ukraine                          9         P           P       P          P
Panama                        9         P         P         P         P        United Arab Emirates             8         P           P       P          P
Papua New Guinea              4         P                             P        United Kingdom                   7         P           P       P          P
Paraguay                      9         P         P         P         P        United States of America         6         P           P     10:30        P
Peru                          9         P         P         P         P        Uruguay                          9         P           P       P          P
Poland                        7         P         P         P         P        Uzbekistan                       9         P           P                  P
Portugal                      7         P         P         P         P        Vanuatu                          9         P                              P
Puerto Rico                   9         P         P         P         P        Vatican City                     7         P          P                   P
Qatar                         8         P         P         P         P        Venezuela                        9         P          P        P          P
Reunion, Island of            9         P         P                   P        Vietnam                          3         P          P        P          P
Romania                       7         P         P         P         P        Virgin Islands (British)         9         P          P        P          P
Russian Federation, The       9         P         P         P         P        Virgin Islands (US)              9         P                              P
Rwanda                        9         P                             P        Yemen, Rep. of                   9         P          P       doc         P
Samoa                         9         P                             P        Zambia                           9         P          P       doc         P
San Marino                    7         P         P         P         P        Zimbabwe                         9         P          P       doc         P
Sao Tome & Principe           9         P                             P

doc = document contents only P = document and non-document contents
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
20     DHL Service & Rate Guide 2022: Philippines                                                              Connecting your World
                                                                                                               Sustainability

ZONES AND RATES
                                                                                                               Service Offering
                                                                                                               How to Ship with DHL Express
                                                                                                               Shipping Tools
                                                                                                            u Zones and Rates

 Calculate the Price of           Optional                        Customs             Service Capability         Export              Import
                                                 Surcharges
    Your Shipment                 Services                        Services            and Rating Zones          Services            Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE
Weight in kg            Zone 1          Zone 2      Zone 3    Zone 4         Zone 5        Zone 6          Zone 7       Zone 8          Zone 9
Documents only up to 2kg
0.5                        780           1,062      1,102     1,456          1,485          1,568          2,592           2,670         2,888
1                          953           1,235      1,369     1,811          1,840          1,925          3,133           3,461         3,857
1.5                       1,117          1,399      1,636     2,166          2,199          2,282          3,674           4,257         4,826
2                         1,281          1,563      1,903     2,521          2,558          2,639          4,215           5,053         5,795
Documents from 2.5kg and non-documents from 0.5kg
0.5                       1,229          1,737      1,799     2,277          2,393          2,551          2,761           3,080         3,237
1.0                       1,478          1,965      2,064     2,640          2,770          2,923          3,302         3,804          4,103
1.5                       1,663          2,172      2,321     3,003          3,152          3,286          3,843         4,528          5,010
2.0                       1,848          2,379      2,578     3,366          3,534          3,649          4,384         5,252          5,917
2.5                       2,033          2,586      2,835     3,729          3,916          4,012          4,925        5,976           6,824
3.0                       2,203          2,779      3,047     4,026          4,227          4,361          5,423        6,611           7,556
3.5                       2,373          2,972      3,259     4,323          4,538          4,710          5,921        7,246           8,288
4.0                       2,543          3,165      3,471     4,620          4,849          5,059          6,419        7,881           9,020
4.5                       2,713          3,358      3,683     4,917          5,160          5,408          6,917        8,516           9,752
5.0                       2,883          3,551      3,895     5,214          5,471          5,757          7,415        9,151           10,484
5.5                       3,012          3,718      4,069     5,457          5,722          6,044          7,912        9,770           11,186
6.0                       3,141          3,885      4,243     5,700          5,973          6,331          8,409        10,389          11,888
6.5                       3,270          4,052      4,417     5,943          6,224          6,618          8,906        11,008          12,590
7.0                       3,399          4,219      4,591     6,186          6,475          6,905          9,403        11,627          13,292
7.5                       3,528          4,386      4,765     6,429          6,726          7,192          9,900        12,246          13,994
8.0                       3,657          4,553      4,939     6,672          6,977          7,479          10,397       12,865          14,696
8.5                       3,786          4,720      5,113     6,915          7,228          7,766          10,894       13,484          15,398
9.0                       3,915          4,887      5,287     7,158          7,479          8,053          11,391       14,103          16,100
9.5                       4,044          5,054      5,461     7,401          7,730          8,340          11,888       14,722          16,802
10.0                      4,173          5,221      5,635     7,644          7,981          8,627          12,385       15,341          17,504
10.5                      4,283          5,344      5,806     7,870          8,192          8,828          12,775       15,714          17,890
11.0                      4,393          5,467      5,977     8,096          8,403          9,029          13,165       16,087          18,276
11.5                      4,503          5,590      6,148     8,322          8,614          9,230          13,555       16,460          18,662
12.0                      4,613          5,713      6,319     8,548          8,825          9,431          13,945       16,833          19,048
12.5                      4,723          5,836      6,490     8,774          9,036          9,632          14,335       17,206          19,434
13.0                      4,833          5,959      6,661     9,000          9,247          9,833          14,725       17,579          19,820
13.5                      4,943          6,082      6,832     9,226          9,458         10,034          15,115       17,952          20,206
14.0                      5,053          6,205      7,003     9,452          9,669         10,235          15,505       18,325          20,592
14.5                      5,163          6,328      7,174     9,678          9,880         10,436          15,895       18,698          20,978
15.0                      5,273          6,451      7,345     9,904      10,091            10,637          16,285       19,071          21,364
15.5                      5,383          6,574      7,516     10,130     10,302            10,838          16,675       19,444          21,750
16.0                      5,493          6,697      7,687     10,356     10,513            11,039          17,065       19,817          22,136
16.5                      5,603          6,820      7,858     10,582     10,724            11,240          17,455       20,190          22,522
17.0                      5,713          6,943      8,029     10,808     10,935            11,441          17,845       20,563          22,908
17.5                      5,823          7,066      8,200     11,034     11,146            11,642          18,235       20,936          23,294

                                                                                                                           Table continues overleaf
21     DHL Service & Rate Guide 2022: Philippines                                                                    Connecting your World
                                                                                                                     Sustainability

ZONES AND RATES
                                                                                                                     Service Offering
                                                                                                                     How to Ship with DHL Express
                                                                                                                     Shipping Tools
                                                                                                                  u Zones and Rates

 Calculate the Price of           Optional                              Customs             Service Capability           Export          Import
                                                 Surcharges
    Your Shipment                 Services                              Services            and Rating Zones            Services        Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE
Weight in kg            Zone 1          Zone 2      Zone 3         Zone 4          Zone 5        Zone 6          Zone 7        Zone 8        Zone 9
18.0                      5,933          7,189       8,371         11,260          11,357        11,843          18,625        21,309        23,680
18.5                      6,043          7,312       8,542         11,486          11,568        12,044          19,015        21,682        24,066
19.0                      6,153          7,435       8,713         11,712          11,779        12,245          19,405        22,055        24,452
19.5                      6,263          7,558       8,884         11,938          11,990        12,446          19,795        22,428        24,838
20.0                      6,373          7,681       9,055         12,164          12,201        12,647          20,185        22,801        25,224
20.5                      6,515          7,793       9,171         12,308          12,493        12,946          20,633        23,260        25,744
21.0                      6,657          7,905       9,287         12,452          12,785        13,245          21,081        23,719        26,264
21.5                      6,799          8,017       9,403         12,596          13,077        13,544          21,529        24,178        26,784
22.0                      6,941          8,129       9,519         12,740          13,369        13,843          21,977        24,637        27,304
22.5                      7,083          8,241       9,635         12,884          13,661        14,142          22,425        25,096        27,824
23.0                      7,225          8,353       9,751         13,028          13,953        14,441          22,873        25,555        28,344
23.5                      7,367          8,465       9,867         13,172          14,245        14,740          23,321        26,014        28,864
24.0                      7,509          8,577       9,983         13,316          14,537        15,039          23,769        26,473        29,384
24.5                      7,651          8,689      10,099         13,460          14,829        15,338          24,217        26,932        29,904
25.0                      7,793          8,801      10,215         13,604          15,121        15,637          24,665        27,391        30,424
25.5                      7,935          8,913      10,331         13,748          15,413        15,936          25,113        27,850        30,944
26.0                      8,077          9,025      10,447         13,892          15,705        16,235          25,561        28,309        31,464
26.5                      8,219          9,137      10,563         14,036          15,997        16,534          26,009        28,768        31,984
27.0                      8,361          9,249      10,679         14,180          16,289        16,833          26,457        29,227        32,504
27.5                      8,503          9,361      10,795         14,324          16,581        17,132          26,905        29,686        33,024
28.0                      8,645          9,473      10,911         14,468          16,873        17,431          27,353        30,145        33,544
28.5                      8,787          9,585      11,027         14,612          17,165        17,730          27,801        30,604        34,064
29.0                      8,929          9,697      11,143         14,756          17,457        18,029          28,249        31,063        34,584
29.5                      9,071          9,809      11,259         14,900          17,749        18,328          28,697        31,522        35,104
30.0                      9,213          9,921      11,375         15,044          18,041        18,627          29,145        31,981        35,624
Multiplier rate per 1kg from 30.1kg
30.1 - 70.0               305            330          377           497             597            669            868          1,058         1,178
70.1 - 300.0              307            389          408           705             719            834            874          1,063         1,240
300.1 - 1,000*            316            416          423           713             745            846            913          1,085         1,290

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 159 countries worldwide.
Add PHP 290 to the DHL Express Worldwide prices.

DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 (10:30 to the USA) on the next possible working day to over
95 countries worldwide. Add PHP 1,450 to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in PHP and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
22     DHL Service & Rate Guide 2022: Philippines                                                              Connecting your World
                                                                                                               Sustainability

ZONES AND RATES
                                                                                                               Service Offering
                                                                                                               How to Ship with DHL Express
                                                                                                               Shipping Tools
                                                                                                            u Zones and Rates

 Calculate the Price of           Optional                        Customs             Service Capability         Export              Import
                                                 Surcharges
    Your Shipment                 Services                        Services            and Rating Zones          Services            Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT
Weight in kg            Zone 1          Zone 2      Zone 3    Zone 4         Zone 5        Zone 6          Zone 7       Zone 8          Zone 9
Documents only up to 2kg
0.5                       1,014          1,381      1,433     1,893          1,931          2,038          3,370           3,471         3,754
1                         1,239          1,606      1,780     2,355          2,393          2,502          4,073           4,499         5,014
1.5                       1,452          1,819      2,127     2,817          2,860          2,966          4,776           5,534         6,274
2                         1,665          2,032      2,474     3,279          3,327          3,430          5,479           6,569         7,534
Documents from 2.5kg and non-documents from 0.5kg
0.5                       1,598          2,258      2,339     2,960          3,111          3,316          3,589           4,004         4,208
1.0                       1,922          2,554      2,684     3,432          3,601          3,800          4,292         4,945          5,334
1.5                       2,163          2,823      3,018     3,904          4,098          4,272          4,995         5,886          6,513
2.0                       2,404          3,092      3,352     4,376          4,595          4,744          5,698         6,827          7,692
2.5                       2,645          3,361      3,686     4,848          5,092          5,216          6,401        7,768           8,871
3.0                       2,866          3,612      3,962     5,234          5,496          5,670          7,048        8,594           9,823
3.5                       3,087          3,863      4,238     5,620          5,900          6,124          7,695        9,420           10,775
4.0                       3,308          4,114      4,514     6,006          6,304          6,578          8,342        10,246          11,727
4.5                       3,529          4,365      4,790     6,392          6,708          7,032          8,989        11,072          12,679
5.0                       3,750          4,616      5,066     6,778          7,112          7,486          9,636        11,898          13,631
5.5                       3,918          4,833      5,292     7,094          7,438          7,859          10,282       12,703          14,544
6.0                       4,086          5,050      5,518     7,410          7,764          8,232          10,928       13,508          15,457
6.5                       4,254          5,267      5,744     7,726          8,090          8,605          11,574       14,313          16,370
7.0                       4,422          5,484      5,970     8,042          8,416          8,978          12,220       15,118          17,283
7.5                       4,590          5,701      6,196     8,358          8,742          9,351          12,866       15,923          18,196
8.0                       4,758          5,918      6,422     8,674          9,068          9,724          13,512       16,728          19,109
8.5                       4,926          6,135      6,648     8,990          9,394         10,097          14,158       17,533          20,022
9.0                       5,094          6,352      6,874     9,306          9,720         10,470          14,804       18,338          20,935
9.5                       5,262          6,569      7,100     9,622          10,046        10,843          15,450       19,143          21,848
10.0                      5,430          6,786      7,326     9,938          10,372        11,216          16,096       19,948          22,761
10.5                      5,573          6,946      7,548     10,232         10,646        11,477          16,603       20,433          23,263
11.0                      5,716          7,106      7,770     10,526         10,920        11,738          17,110       20,918          23,765
11.5                      5,859          7,266      7,992     10,820         11,194        11,999          17,617       21,403          24,267
12.0                      6,002          7,426      8,214     11,114         11,468        12,260          18,124       21,888          24,769
12.5                      6,145          7,586      8,436     11,408         11,742        12,521          18,631       22,373          25,271
13.0                      6,288          7,746      8,658     11,702         12,016        12,782          19,138       22,858          25,773
13.5                      6,431          7,906      8,880     11,996     12,290            13,043          19,645       23,343          26,275
14.0                      6,574          8,066      9,102     12,290     12,564            13,304          20,152       23,828          26,777
14.5                      6,717          8,226      9,324     12,584     12,838            13,565          20,659       24,313          27,279
15.0                      6,860          8,386      9,546     12,878     13,112            13,826          21,166       24,798          27,781
15.5                      7,003          8,546      9,768     13,172     13,386            14,087          21,673       25,283          28,283
16.0                      7,146          8,706      9,990     13,466     13,660            14,348          22,180       25,768          28,785
16.5                      7,289          8,866      10,212    13,760     13,934            14,609          22,687       26,253          29,287
17.0                      7,432          9,026      10,434    14,054     14,208            14,870          23,194       26,738          29,789
17.5                      7,575          9,186      10,656    14,348     14,482            15,131          23,701       27,223          30,291

                                                                                                                           Table continues overleaf
23     DHL Service & Rate Guide 2022: Philippines                                                                   Connecting your World
                                                                                                                    Sustainability

ZONES AND RATES
                                                                                                                    Service Offering
                                                                                                                    How to Ship with DHL Express
                                                                                                                    Shipping Tools
                                                                                                                 u Zones and Rates

 Calculate the Price of           Optional                             Customs             Service Capability         Export            Import
                                                 Surcharges
    Your Shipment                 Services                             Services            and Rating Zones          Services          Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT
Weight in kg            Zone 1          Zone 2      Zone 3        Zone 4          Zone 5        Zone 6          Zone 7       Zone 8         Zone 9
18.0                      7,718          9,346      10,878        14,642          14,756        15,392          24,208       27,708         30,793
18.5                      7,861          9,506      11,100        14,936          15,030        15,653          24,715       28,193         31,295
19.0                      8,004          9,666      11,322        15,230          15,304        15,914          25,222       28,678         31,797
19.5                      8,147          9,826      11,544        15,524          15,578        16,175          25,729       29,163         32,299
20.0                      8,290          9,986      11,766        15,818          15,852        16,436          26,236       29,648         32,801
20.5                      8,475         10,132      11,917        16,005          16,232        16,825          26,818       30,245         33,477
21.0                      8,660         10,278      12,068        16,192          16,612        17,214          27,400       30,842         34,153
21.5                      8,845         10,424      12,219       16,379           16,992        17,603          27,982       31,439         34,829
22.0                      9,030         10,570      12,370       16,566           17,372        17,992          28,564       32,036         35,505
22.5                      9,215         10,716      12,521       16,753           17,752        18,381          29,146       32,633         36,181
23.0                      9,400         10,862      12,672       16,940           18,132        18,770          29,728       33,230         36,857
23.5                      9,585         11,008      12,823       17,127           18,512        19,159          30,310       33,827         37,533
24.0                      9,770         11,154      12,974       17,314           18,892        19,548          30,892       34,424         38,209
24.5                      9,955         11,300      13,125       17,501           19,272        19,937          31,474       35,021         38,885
25.0                    10,140          11,446      13,276       17,688           19,652        20,326          32,056       35,618         39,561
25.5                    10,325          11,592      13,427       17,875           20,032        20,715          32,638       36,215         40,237
26.0                    10,510          11,738      13,578       18,062           20,412        21,104          33,220       36,812         40,913
26.5                    10,695          11,884      13,729       18,249           20,792        21,493          33,802       37,409         41,589
27.0                    10,880          12,030      13,880       18,436           21,172        21,882          34,384       38,006         42,265
27.5                    11,065          12,176      14,031       18,623           21,552        22,271          34,966       38,603         42,941
28.0                    11,250          12,322      14,182       18,810           21,932        22,660          35,548       39,200         43,617
28.5                    11,435          12,468      14,333       18,997           22,312        23,049          36,130       39,797         44,293
29.0                    11,620          12,614      14,484       19,184           22,692        23,438          36,712       40,394         44,969
29.5                   11,805           12,760      14,635       19,371           23,072        23,827          37,294       40,991         45,645
30.0                   11,990           12,906      14,786       19,558           23,452        24,216          37,876       41,588         46,321
Multiplier rate per 1kg from 30.1kg
30.1 - 70.0               397            429         490           646             776            870           1,128        1,375          1,531
70.1 - 300.0              399            506         530           917             935           1,084          1,136        1,382          1,612
300.1 - 1,000*            411            541         550           927             969           1,100          1,187        1,411          1,677

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day from over 159 countries worldwide.
Add PHP 290 to the DHL Express Worldwide Import prices.

DHL Express 9:00 (10:30 from the USA) – Guaranteed delivery before 9:00 (10:30 to the USA) on the next possible working day
from over 95 countries worldwide. Add PHP 1,450 to the DHL Express Worldwide Import prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in PHP and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
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