SERVICE & RATE GUIDE 2019 - DHL EXPRESS

 
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL EXPRESS

SERVICE & RATE
GUIDE 2019
        CHINA
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  The International Specialists       Services   How to Ship with DHL Express   Shipping Tools   Zones and Rates
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SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: China                           2

50 YEARS OF DELIVERING
FOR OUR CUSTOMERS
An ambitious BEGINNING
In 2019, DHL reaches a milestone we are incredibly proud
of: 50 years of delivering for our customers. We started our
journey in the same year as another famous event – the
1969 moon landings. And in the same pioneering spirit
we started small but with the world in our sights. After 50
years, we are proud of our 120,000 Certified International
Specialists and leading infrastructure spread over more
than 220 countries and territories worldwide – these allow
us to truly be the most global service provider for our
customers. We bring you expertise combined with passion,
a can-do attitude and a desire for speed.

It’s all thanks to our CUSTOMERS
You place your shipments in our hands, and in so doing
you put your trust in us. Every time. In fact, 160 million
times each year. We THANK you and we celebrate YOUR
TRUST over the past 50 years.

An ambitious FUTURE
A company that has always been on the move, DHL Express
is embracing the future. We are committed to remaining
at the forefront of an evolving world – from leading the
way on e-commerce, to our GoGreen commitment, to
deploying the latest technologies to get things First Time
Right and enabling trade in new markets. Cherishing our
pioneering spirit, we look forward with our customers to
the next 50 years – to 2069 and beyond!

Join us on this journey – the best is yet to come!

John Pearson
CEO, DHL Express
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: China                                                                                          3

   THE INTERNATIONAL
   SPECIALISTS

The International Specialists             Services           How to Ship with DHL Express         Shipping Tools         Zones and Rates

   DHL Express is the global market leader and specialist in          Through our Certified International Specialist Program we
   international shipping and courier delivery services. We           provide all DHL Express employees with the specialized
   have been building and continuously improving our service          knowledge they need to do their job competently and
   for 50 years. Key to our success is the strength of our global     confidently – and that’s good news for both employees and
   network, spanning more than 220 countries and territories,         customers. As Certified International Specialists you can rely
   in which some 120,000 employees provide services to more           on DHL Express as the experts in international express.
   than 2.5 million customers.
                                                                      This guide enables you to find out how DHL Express can help
   What really sets us apart is the international shipping            you with your international shipping needs, and to see what
   expertise of our people. Their knowledge, coupled with             best fits your needs from our wide range of products and
   their passion and ‘can-do’ attitude, delivers a truly world-       services. Should you have any questions, please get in touch
   class service and ensures that your shipments get to their         with your DHL Account Manager or visit us at cn.dhl.com.
   destination securely and as quickly as possible.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: China                                                                                                         4

     SERVICES

 The International Specialists              Services               How to Ship with DHL Express                  Shipping Tools           Zones and Rates

Export Services        Import Services      Domestic Services            E-commerce          Optional Services          Surcharges           Customs Services

     All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
     every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
     services offer full track-and-trace visibility so you always know where your shipments are.

     EXPORT SERVICES
     DHL Express Worldwide                                                      DHL Express 9:00 (10:30 to the USA)
     Our most popular product, DHL Express Worldwide, offers                    Our premium time-definite service offers a delivery before
     an end of business day delivery service around the world for               9:00 (10:30 to the USA) on lanes that guarantee either a
     pieces up to 70kg and shipments up to 1,000kg.                             next or second business day delivery. DHL Express 9:00 is
                                                                                offered to the majority of business centers in Europe, the
     We deliver reliably and quickly to more global destinations                Middle East, Africa, Asia and the Americas. DHL Express 9:00
     across a single integrated network than any other express                  features a money-back guarantee and is suitable for pieces
     delivery company.                                                          up to 30kg and shipments up to 300kg.

     DHL Express 12:00
     With DHL Express 12:00 you will receive your shipments
     before 12 noon on the next possible business day. DHL
     Express 12:00 offers a money-back guarantee and allows for
     heavier pieces up to 70kg and shipments up to 300kg.

     Our international services at a glance

                                                       DHL Express                                                      DHL Express 9:00
                                                                                      DHL Express 12:00
                                                       Worldwide                                                        (10:30 to the USA)

                                                       Delivery by the end of         Delivery before 12 noon           Delivery before 9:00 (10:30
      Service description                              the next possible              on the next possible              to the USA) on the next
                                                       business day                   business day                      possible business day

      Money-back guarantee                             No                             Yes*                              Yes*

      Countries and territories covered                More than 220                  92                                28

      Delivery attempts                                2                              2                                 2

      Maximum piece weight (not on pallet)             70kg                           70kg                              30kg

      Maximum pieces per shipment                      -                              10                                10

      Maximum piece dimensions (L x W x H)†            120 x 80 x 80cm                120 x 80 x 80cm                   120 x 80 x 80cm

      Maximum pallet weight                            300kg                          Pallets not accepted              Pallets not accepted

      Maximum shipment weight                          1,000kg                        300kg                             300kg

      Maximum pallet dimensions (L x W x H)            120 x 120 x 160cm              Pallets not accepted              Pallets not accepted

      *Additional terms and conditions apply – see cn.dhl.com for details.
      †
        A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of
      damaging equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the
      shipper. These network restrictions are subject to change with 30 days’ notice.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: China                                                                                            5

     SERVICES

 The International Specialists              Services            How to Ship with DHL Express              Shipping Tools      Zones and Rates

Export Services        Import Services      Domestic Services       E-commerce        Optional Services          Surcharges     Customs Services

     IMPORT SERVICES
     With our DHL Express Worldwide Import product, you can               another country, to be delivered to your country or any
     import shipments from over 200 countries and territories             other destination, by using our dedicated electronic shipping
     in the world. This is more than any other express delivery           solution for imports. You will have one account number, one
     company can offer. What’s more, customers in, say, the USA can       invoice in a single currency and a fixed price that means you
     order an import from China not just to the USA, but to other         know exactly what you will pay.
     destinations as well. We call this a third country shipment.

     There is no need for local brokers or forwarders to get
                                                                          DOMESTIC SERVICES
     involved in any part of the process. You are in full control,
                                                                          If you want to ship goods within your own country, we can
     and able to manage all aspects of your imports in a very
                                                                          offer our DHL Time Definite Domestic products with delivery
     simple way.
                                                                          time guarantees by the end of the next possible business day.

     If you need a faster delivery, our DHL Express 12:00 is
     available for import as well. You can order an import from
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: China                                                                                                 6

     SERVICES

 The International Specialists              Services            How to Ship with DHL Express               Shipping Tools       Zones and Rates

Export Services          Import Services    Domestic Services      E-commerce          Optional Services          Surcharges        Customs Services

     POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
     International e-commerce
     The explosion in online shopping extends across borders, with
     international purchases set to increase threefold by 2020. DHL             On Demand Delivery
     supports our customers’ international growth with:                         DHL’s On Demand Delivery tool keeps receivers
                                                                                informed of shipment progress, allowing them to
     n   Global reach                                                           reschedule, reroute, release or conveniently collect
     n   Express options                                                        from a DHL Service Point. It is an innovative, easy-to-
     n   Duties and taxes paid options and customs expertise                    use, mobile-friendly service, especially for private or
     n   Late pick ups                                                          residential deliveries.
     n   Easy returns solutions
                                                                                Designed to enhance the online shopper’s
     Fast, flexible and easy                                                    experience, especially for private or residential
     Consumers expect everything ‘on demand’ – anytime,                         deliveries, the service is available globally, meaning
     anywhere. DHL shipping options give customers a distinct                   consistent service standards and a harmonized user
     competitive edge: over 90% of online consumers look at the                 experience.
     available delivery options before going to the checkout,
     and their decision is influenced by delivery speed, flexibility
     and ease.

                                                                         Discover and grow
                                                                         Visit discover.dhl.com to learn more about how DHL helps
                                                                         e-commerce companies ranging from start-ups to large
                                                                         enterprises, advising them on how to grow internationally.
                                                                         Our e-commerce focussed country guides, white papers
                                                                         such as ‘The 21st Century Spice Trade’, customer and trend
                                                                         research and market intelligence tools can enable you to
                                                                         better understand your customers and shipping requirements
                                                                         to take the next step in your e-commerce journey.

                                                                         Our customers go global with ease and speed, maximizing the
                                                                         enormous potential of international e-commerce.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: China                                                                                                          7

     SERVICES

 The International Specialists                Services               How to Ship with DHL Express                   Shipping Tools         Zones and Rates

Export Services        Import Services         Domestic Services          E-commerce            Optional Services           Surcharges        Customs Services

     OPTIONAL SERVICES
     DHL Express offers a wide range of optional services – from                 Direct Signature                                        View charges

     non-standard deliveries and billing options to climate                      If you are sending sensitive documents or high value
     neutral shipping. You have the flexibility to choose the best               contents you can request DHL to obtain a direct signature
     service for your needs with our express delivery services                   from the consignee or a representative at the delivery
     worldwide.                                                                  address. DHL will ensure your shipment is not re-directed, or
                                                                                 delivered at an alternative address.
     Duties and Taxes Paid                                    View charges

     DHL Express can arrange for the shipper or a third party to be              Residential Address                                     View charges

     billed for any duties and taxes payable at destination, rather              Customers shipping to a home or private residence can
     than the receiver of the shipment being billed. Charges apply               activate specific delivery options by designating the delivery
     whenever the shipper requests that duties, taxes or other                   address as residential. For such shipments, DHL Express will
     regulatory fees be paid outside of the destination country.                 proactively notify the receiver via email or SMS about the
                                                                                 shipment’s progress. Receivers can then select the most
     Dedicated Pickup                                         View charges       suitable delivery option on the On Demand Delivery website.
     If your business needs a dedicated vehicle to collect unusual
     shipments or a pickup outside normal business hours, we can                 GoGreen Climate Neutral            View charges

     arrange this for you.                                                       This service is for customers who need a
                                                                                 reliable method to calculate their annual
     Shipment Preparation                                     View charges       carbon emissions at a shipment level and
     This is a convenient, fast and reliable service for seasonal                subsequently offset these emissions through approved
     or irregular shipments that require extra resources for their               environmental programs. The whole process is verified annually
     preparation. DHL manages the entire process of waybill                      by an independent body accredited by the United Nations.
     preparation, content selection, labelling and packaging,
     then sends the shipments to the designated domestic or                      DHL can also provide reports for either a high level estimate
     international business addresses.                                           or a detailed carbon footprint. Please contact Customer
                                                                                 Service or your Sales Representative to learn more.
     Shipment Insurance                                       View charges

     We recommend this comprehensive protection for your
     valuable or personal shipments, giving you peace of mind in
     the unlikely event of physical damage or loss.

     Extended Liability                                       View charges

     If you are sending valuable documents such as passports,
     visa applications or regulatory certificates you can extend
     the DHL standard liability with this service. It provides
     coverage and compensation in the case of loss or damage.

     For a full list of optional services, please visit our website at cn.dhl.com/optional_services.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: China                                                                                                        8

     SERVICES

 The International Specialists                Services               How to Ship with DHL Express                 Shipping Tools        Zones and Rates

Export Services         Import Services        Domestic Services          E-commerce          Optional Services          Surcharges        Customs Services

     SURCHARGES
     In order to maintain a consistently high level of service, in               Lithium Batteries                                    View charges
     specific circumstances DHL Express levies a surcharge for                   A surcharge may apply per shipment when the handling
     exceptional activities, ensuring that these surcharges are fair             and transportation of shipments involves Lithium Ion or
     for all of our customers.                                                   Lithium Metal batteries compliant with the appropriate IATA
                                                                                 Packing Instructions 966, 967, 969 and 970, Section II.
     Fuel Surcharge                                           View charges

     This variable surcharge is applied to the weight charge of                  Address Correction                                   View charges
     each shipment and any transportation related surcharges.                    This fixed surcharge is applied to any shipment that has
     It is derived from publicly available fuel oil indices that                 an incorrect delivery address at the time of pickup and
     are also shown on the DHL Express website at cn.dhl.com/                    the delivery cannot be fulfilled after making efforts at
     fuelsurcharge. The charge is calibrated every month to                      the destination to determine the correct address. This
     the oil price that was current two months prior to the                      surcharge applies to domestic and international shipments.
     billing month. The Fuel Surcharge applies to domestic and
     international shipments.                                                    Data Entry                                           View charges

                                                                                 This fixed surcharge applies for each shipment consigned
     Remote Area                                              View charges       with non-electronic, paper based manual waybills. Electronic
     This surcharge applies when a shipment is collected from or                 shipping documentation incurs no additional charges.
     delivered to a location that is distant or difficult to serve.
     The Remote Area surcharge applies to international and                      Security Charges                                     View charges
     domestic shipments.                                                         Additional surcharges may apply when shipping from or to a
                                                                                 destination country where DHL is operating at elevated risk
     Oversize Piece                                           View charges       due to continuous state of war, civil unrest, or continuous
     This fixed surcharge applies to every piece, including a                    threats from terrorism (Elevated Risk), or when shipping
     pallet, that exceeds the scale weight of 70kg or with a single              to a destination country that is subject to trade restrictions
     dimension in excess of 120cm. The Oversize Piece surcharge                  imposed by the UN Security Council (Restricted Destination).
     applies to domestic and international shipments.

     Non-Stackable Pallet                                     View charges

     This fixed surcharge is applied to every pallet within a
     shipment that cannot be stacked, either on request by the
     shipper, or because of its shape, content or packaging. This
     surcharge applies to domestic and international shipments.

     Dangerous Goods                                          View charges

     This surcharge is applied to any shipment that contains
     substances or commodities that are classified as hazardous.
     It applies to domestic and international shipments.

     For a full list of surcharges, please visit our website at cn.dhl.com/surcharges.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: China                                                                                                         9

     SERVICES

 The International Specialists               Services                How to Ship with DHL Express                  Shipping Tools        Zones and Rates

Export Services        Import Services        Domestic Services          E-commerce            Optional Services          Surcharges        Customs Services

     CUSTOMS SERVICES
                                                                                choice. DHL will transfer the responsibility for a shipment
     DHL Express is the international specialist in shipping, with              and related customs documentation to the customer’s
     extensive knowledge and experience of dealing with customs                 nominated broker for clearance and last mile delivery.
     topics worldwide. For your peace of mind, we provide a wide
     range of customs support for standard as well as non-routine               Bonded Storage                                         View charges

     customs-clearance processes. By making sure that clearance is a            Storage charges apply when the shipment cannot be
     smooth and efficient process, we ensure your shipments arrive              released by customs due to inaccurate or missing paperwork.
     as quickly as possible, and leave you free to focus on your core           Charges take effect three working days after the freight
     business. With our online tool (tas.dhl.com) we provide essential          arrival date or broker notification, whichever is later. The
     customs information to help you prepare your shipments.                    charge applies to the duty and taxes payer.

     Disbursement                                            View charges       Bonded Transit                                         View charges

     At the receiver’s request, DHL credit or cash is used to fund              A bonded shipment occurs when DHL is requested to move
     the clearance, duty and tax charges relating to a shipment                 non-document foreign-origin goods to a location other than
     or piece, instead of the receiver using their own bond or                  the regular DHL gateway at destination. Bonded Transit is
     credit line. The customs process is accelerated, with DHL                  normally operated within a country or customs union, and is
     making prompt payment of relevant charges while the                        necessary prior to final clearance by the importer or designated
     receiver defers payment until an agreed date.                              broker. Bonded Transit applies to both export and import
                                                                                shipments whenever DHL is required to open, manage or report
     Advance Payment                                         View charges       any form of transfer under bond using our own guarantee.
     The service covers any import of a non-document shipment
     for which DHL has paid or used its customs credit line                     Multiline Entry                                        View charges

     advancing customs duties, taxes or regulatory charges on                   The clearance of a shipment with multiple commodities or
     behalf of those importers with whom DHL has no contract.                   multiple origins for the same commodity. Charges apply
     The charge is based on the credit advanced or guaranteed                   when more than 5 lines are recorded on the customs
     and is subject to a standard minimum.                                      clearance, for example with different commodities or
                                                                                different countries of manufacture. The charge applies to
     Broker Notification                                     View charges       the duty and taxes payer.
     At the customer’s request, DHL will provide the necessary
     paperwork to the customer’s designated broker to perform                   Export Declaration                                     View charges

     the import clearance and resume the delivery to the                        Applies in countries where an export declaration is required
     final destination once the clearance is completed. DHL                     for shipments containing controlled commodities or
     is subsequently not responsible for the timeliness of the                  exceeding a certain value threshold or weight. Depending
     submission to customs or for the release of the shipment.                  on origin country, shippers that submit a declaration online
                                                                                may avoid the local charge.
     Release to Broker                                       View charges

     At shipper or importer request, the release of a DHL Express
     shipment to the customers designated customs broker of

     For a full list of customs services, please visit our website at cn.dhl.com/customs_services.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: China                                                                                                  10

   HOW TO SHIP WITH
   DHL EXPRESS

The International Specialists             Services            How to Ship with DHL Express           Shipping Tools           Zones and Rates

         Preparing Your Shipment                             Packaging Your Shipment                          Paying for Your Shipment

   PREPARING YOUR SHIPMENT
   Shipment weight                                                       Documentation required
   If you are sending a large but lightweight shipment, where            Waybill
   its volumetric weight exceeds its actual weight, the cost of          All shipments sent with DHL Express need to have a fully
   the shipment is calculated on the space your consignment              completed DHL waybill or label securely attached to each
   takes up on the aircraft. This is a standard IATA method. To          piece. This will enable the successful movement of your
   calculate the volumetric weight of your shipment, simply              shipment through the DHL network. Each waybill or label is
   multiply the length by height by width in centimetres, then           individually numbered to allow you to track your shipment
   divide the total sum by 5,000.                                        from collection through to delivery. Your shipment may also
                                                                         need to be accompanied by customs documentation, such
                                                                         as a commercial or proforma invoice, as well as additional
                                                                         paperwork depending on the contents and value of the
                                                                         shipment and the country you are sending to.

                                                                         Invoice
   Height                                                                A commercial or proforma invoice is required when sending
                                                                         non-document shipments to countries and territories outside
                                                                         your origin country or customs union. This is essentially a
                                                                         declaration containing all the details of a transaction and
                                                                         is used by customs authorities to assess if duties or taxes
                                                                         are payable. A commercial invoice is used when goods are
                                                                         part of a commercial transaction or intended for resale.
                 Length
                                                                         A proforma invoice is used when sending goods of no
                                                     Width
                                                                         commercial value (for example, when sending samples).
DHL Service & Rate Guide 2019: China                                                                                                                                                             11

   HOW TO SHIP WITH
   DHL EXPRESS

The International Specialists             Services            How to Ship with DHL Express                                            Shipping Tools                                 Zones and Rates

         Preparing Your Shipment                            Packaging Your Shipment                                                                      Paying for Your Shipment

   Your invoice will require the following details:

    1   Bank details                                                      8       Reason for export
   These are the bank details that will be used for the                 This could be: For Sale; For Repair; After Repair; Gift;
   transaction between the seller and buyer. These details are          Sample; Personal Use Not For Resale; Replacement;
   not required for non-commercial/proforma invoices.                   Intercompany Transfer; or Personal Effects.

    2   Description
   Generic or broad descriptions are no longer permitted and
                                                                              Exporter
                                                                              Tax ID/VAT No:
                                                                                                                                                        Commercial Invoice

   are likely to cause delays. Descriptions should include the
                                                                              Bank details                                                              Date:
                                                                                                    1
   items, how many there are, what they are made of, and
                                                                                                                                                        Waybill number:
   what they will be used for. For example, describing items                                                                                            Invoice no:

   as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs                                                                                      Exporter code:

   classification, safety and security reasons.                               Importer (Bill to):                                                       Receiver if different from Importer

                                                                                                                                                        Tax ID/VAT No:

    3   Commodity code                                                                                                                                  Shipment reference:

   This is the product identification code used by the exporting              Full description of           Commodity      Item        Unit value       Subtotal      Net      Country of
                                                                              goods                         code           quantity    [Currency]       value         weight   manufacture/origin
   country to classify the goods to be exported. It assists                              2                      3
                                                                                                                                                        [Currency]
                                                                                                                                                                                        4
   clearance and avoids delays.

    4   Country of manufacture/origin
                                                                              Freight:
   This relates to the place of manufacture, not the country of               Insurance:
   export. If items are manufactured in more than one country,
                                                                                                            Total declared value/currency:                                     Total net
                                                                                                                                                    5
   please list the origins.                                                                                                                                                    weight/        kg(s)

                                                                                                            Total Pieces                                                       Total gross
                                                                                                                                                                               weight/     kg(s)

    5   Total declared value                                                  Type of export:           6
                                                                              Incoterms:      7
   This is the total value of the transaction for customs
                                                                              Reason for export:            8
   purposes based on the Incoterm selected. The total declared                I/We hereby certify that the information contained in this invoice is true and correct and that
                                                                              the contents of the shipments are as stated above
   value should include freight and insurance charges if the
                                                                              Position in company:                                                      Signature:
   seller is responsible for these two elements.
                                                                                                                                                        Company stamp

    6   Type of export
   The options are: (1) Permanent; (2) Temporary; and
   (3) Repair & Return.

    7   Incoterms
   Insert the Incoterm that best describes the terms of the
   transaction. For example, DAP (Delivered At Place).
DHL Service & Rate Guide 2019: China                                                                                                    12

   HOW TO SHIP WITH
   DHL EXPRESS

The International Specialists             Services            How to Ship with DHL Express             Shipping Tools           Zones and Rates

          Preparing Your Shipment                           Packaging Your Shipment                             Paying for Your Shipment

   PACKAGING YOUR SHIPMENT
   To ensure that your shipments travel safely and securely             Prohibited and Restricted Goods
   through the DHL Express global network, it is important that         Prohibited Items
   they are packaged and labeled correctly.                             The following items will NOT be accepted for carriage
                                                                        by DHL. This list includes items which are prohibited for
   Packaging guidelines                                                 carriage by any law, regulation or statute of any federal,
   n   If you are re-using envelopes or boxes, please ensure that      state or local government of any country from, to or
       old labels and markings are removed                              through which the items may be carried. For international
   n   Securely fix the waybill to the shipment. The waybill can       carriage there may be additional prohibited items specified
       be thought of as the shipment’s airline ticket and it will       by the country of destination. DHL may at its sole discretion
       delay delivery if it becomes separated from your shipment        refuse to carry other items not listed below.
   n   The barcodes on the waybill are scanned at numerous points      n   All Samsung Galaxy Note7 and Samsung Note7 devices
       during your shipment’s journey. Please ensure the barcode        n   Bullion (of any precious metal)
       is flat and not covered by tape, shrinkwrap or strapping         n   Cash (legal tender – bank notes, currency notes and coins)
   n   Place the waybill on the top or side of your shipment           n   Complete firearms, ammunition, explosives/explosive
       and please ensure it does not overlap the corners or                 devices including inert explosives and test pieces, air guns,
       edges of boxes                                                       replica and imitation firearms
   n   Use adequate protective wrapping for fragile or delicate        n   Human remains or ashes in any form
       items and ensure they are packed as far away as possible         n   Hunting (animal) trophies, animal parts such as ivory
       from the corners of boxes                                            and shark’s fin, animal remains or ashes, or animal by-
   n   To prevent injury to our employees, please pay special              products and derived products not intended for human
       attention to the packaging of sharp items. There should not          consumption, prohibited for movement by the CITES
       be any possibility of the contents piercing the packaging            Convention and/or local law
   n   Any individual pieces over 70kg should be placed on a           n   Illegal goods, such as counterfeit goods and narcotics
       pallet. If you are sending a multi-piece shipment, it is not     n   Live animals (including but not limited to mammals,
       necessary to place the individual pieces on a pallet unless          reptiles, fish, invertebrates, amphibians, birds, insects,
       they exceed 70kg. For example, a shipment comprising                 larvae and pupae)
       four 25kg pieces does not have to be placed on a pallet          n   Loose lithium metal batteries under IATA PI968 section II
                                                                        n   Loose precious and semi-precious stones (cut or un-cut,
   DHL packaging                                                            polished or un-polished)
   We offer a range of high-quality DHL-branded packaging
   items, suitable for shipping items of all shapes and sizes.
   The items available include:
   n   Flyer bags
   n   Cardboard document envelopes
   n   Boxes in a range of sizes

   For more information please refer to the Packing Guide
   available on cn.dhl.com/packingguide.
DHL Service & Rate Guide 2019: China                                                                                                      13

   HOW TO SHIP WITH
   DHL EXPRESS

The International Specialists             Services             How to Ship with DHL Express              Shipping Tools           Zones and Rates

          Preparing Your Shipment                             Packaging Your Shipment                             Paying for Your Shipment

   Restricted Items                                                           and any goods specified as such under International Air
   The following items will NOT be accepted for carriage unless               Transport Association regulations (“IATA”), the Agreement
   otherwise agreed to by DHL. To obtain such agreement a                     on Dangerous Goods by Road (“ADR”) or International
   business case will need to be conducted by DHL and the                     Maritime Dangerous Goods (“IMDG”) regulations.
   items approved for carriage will be recorded in writing with               Applicable to all shipments valued in excess of EUR 500,000
   the Customer.                                                          n   Financial and monetary commodities – examples include
   n   Air guns, tasers, imitation or replica firearms, firearm              but are not limited to activated SIM cards for mobile
       parts and replica ammunition (includes rifle butts, trigger            phones, blank or activated credit or cash dispenser cards,
       mechanisms, screws/bolts etc which are manufactured for                blank cheques, event tickets, lottery tickets, money or
       the sole purpose of creating a functional firearm)                     postal orders, pre-paid phone cards, tickets (blank stock),
   n   Antiques and works of art with a shipment value in excess             traveller’s cheques, vouchers/tokens, unused stamps etc.
       of EUR 500,000                                                         Applicable to all shipments valued in excess of EUR 500,000
   n   Banderols/Tax stickers with a shipment value in excess of        n   Furs
       EUR 500,000                                                        n   Jewellery and watches and with individual values in excess
   n   Cannabis for medicinal purposes from bona fide                       of EUR 5,000. The shipment must not exceed EUR 100,000
       pharmaceutical manufacturers with appropriate licences
       and where lawful to ship, which must be in tablet or liquid
       form, may be carried with an approved business case. The           PAYING FOR YOUR SHIPMENT
       value of one shipment must not exceed EUR 10,000
   n   Cigarettes, cigars, tobacco products and electronic               You can pay for DHL Express services either with cash, a

       cigarettes with a shipment value in excess of EUR 500,000          credit card or by bank transfer. You can open an account

   n   Commemorative coins and medals with an individual                with DHL Express to pay via bank transfer; and all account

       value or total shipment value of EUR 2,000 or more are             customers receive invoices on a pre-agreed basis. For

       restricted for carriage                                            more details, please get in touch with a Customer Service

   n   Dangerous/hazardous goods including but not limited to           Advisor at your local DHL Express office or go to

       perfumes, aftershaves, aerosols, flammable substances, dry         cn.dhl.com/express/shipping/open_account.

       ice, biological substances, UN classified dangerous goods
DHL Service & Rate Guide 2019: China                                                                                             14

   SHIPPING TOOLS

The International
    international Specialists
                  specialists             Services          How to Ship
                                                                   ship with DHL Express          Shipping Tools
                                                                                                           tools          Zones
                                                                                                                          Zones and
                                                                                                                                and Rates
                                                                                                                                    rates

   SHIPPING TOOLS
   Making shipping easier
   DHL Express offers a choice of electronic tools to suit even
   the most demanding requirements. We invest continually
   in market-leading technologies to make it easier for you to            The all-new MyDHL+ re-imagines the way the
   send your shipments around the world. As a result, you have            shipping business does business, by combining the
   more time to focus on your business.                                   tools and services our customers use most. With
                                                                          the new mobile friendly and intuitive interface,
   Our electronic solutions cover online and offline options,             customers can now import, export, schedule a
   as well as integrated solutions. In addition, we provide               pickup, track shipments and pay bills more quickly
   industry-specific solutions tailored for the Life Sciences and         than ever – all in one visit, with one password and
   Technology sectors. More information about our general                 zero headaches. MyDHL+ makes shipping incredibly
   capabilities is provided on this page.                                 easy to navigate the complexities of international
                                                                          shipping. Try it out now at mydhl.com.
   dhl.com
   Our website provides a comprehensive guide to DHL Express
   shipping services, as well as transport news, service updates
   and contact details. To make doing business with us even
   easier, the site features interactive tools that include online
   booking, tracking and a volumetric weight calculator.

   Easyship
   This is an offline advanced shipment management tool for
   any organization with large shipping volumes or regular
   scheduled deliveries. DHL Easyship can handle the needs of
   multinational supply chains or any business with a central
   shipping function. It is a Windows-based system, which is easy
   to use yet very powerful – enabling you to handle everything
   from regular mailshots to multi-stage shipping processes.         Customer shipping integration
                                                                     Using EDI and XML Services enables you to incorporate
                                                                     DHL’s online shipping capabilities into your own website,
                                                                     warehouse or customer service application. This provides global
                                                                     shipment tracking while making it faster and easier to access
                                                                     information about transit times, rates and courier bookings.

                                                                     Specific solutions
                                                                     DHL offers additional capabilities for businesses requiring more
                                                                     specialized solutions – for example, its Medical Express and
                                                                     Collect & Return services. For more information, please contact
                                                                     your DHL Account Manager or local Customer Service team.
DHL Service & Rate Guide 2019: China                                                                                                          15

       ZONES AND RATES

  The International Specialists                 Services                How to Ship with DHL Express                   Shipping Tools          Zones and Rates
Calculate the Price                                                                               Service Capability
                         Optional Services          Surcharges            Customs Services                                   Export Services      Import Services
of Your Shipment                                                                                  and Rating Zones

       CALCULATE THE PRICE OF YOUR SHIPMENT
       1. Decide which service best suits your needs                              3. D
                                                                                       etermine the rating zone of the origin or destination
          (see page 4 for international services and page 5                           (see pages 17 and 18)
          for domestic services)
                                                                                   4. F ind the rate using the rating zone and weight of your
       2. Weigh your shipment (see page 10 and cn.dhl.volumetric_                    shipment (see page 19 for exports and page 21 for
          weight)                                                                     imports)

       OPTIONAL SERVICES
        Optional services            View explanation            Charging method                  Charge

        Duties and Taxes Paid                                    Per shipment                     CNY 150
        Dedicated Pickup                                         Per shipment                     CNY 300
        Shipment Preparation                                     Per shipment                     CNY 30

                                                                                                  International Shipment: CNY 100
                                                                                                  or 1% of stated shipment value if higher
        Shipment Insurance                                       By shipment value
                                                                                                  Domestic Shipment: CNY 50
                                                                                                  or 0.5% of stated shipment value if higher

        Extended Liability                                       Per shipment                     CNY 29
        Direct Signature                                         Per shipment                     CNY 40
        Residential Address                                      Per shipment                     CNY 25
                                                                                                  CNY 1 per kg
        GoGreen Climate Neutral                                  By shipment weight
                                                                                                  CNY 1 minimum per shipment

       For a full list of optional services, please visit our website at cn.dhl.com/optional_services.
DHL Service & Rate Guide 2019: China                                                                                                          16

       ZONES AND RATES

  The International Specialists                  Services                 How to Ship with DHL Express                 Shipping Tools          Zones and Rates
Calculate the Price                                                                               Service Capability
                          Optional Services            Surcharges           Customs Services                                 Export Services      Import Services
of Your Shipment                                                                                  and Rating Zones

       SURCHARGES
        Surcharges            View explanation                                     Charging method        Charge

        Fuel Surcharge                                                             Per shipment           As per index
                                                                                   By shipment            CNY 3.7 per kg
        Remote Area
                                                                                   weight                 CNY 168 minimum per shipment
        Additional Handling
                                                                                                          International Shipment: CNY 600
                                                                Oversize Piece Per piece
                                                                                                          Domestic Shipment: CNY 300
                                                                                                          International Shipment: CNY 1200
                                                         Non-Stackable Pallet Per piece
                                                                                                          Domestic Shipment: CNY 600
        Dangerous Goods

                                         Lithium Batteries Section II (PI965) Per shipment                CNY 550

        Lithium Batteries
                                     Lithium Batteries Section II (966, 969) Per shipment                 CNY 40
                                                                                                          International Shipment: CNY 80
        Address Correction                                                         Per shipment
                                                                                                          Domestic Shipment: CNY 40
        Data Entry                                                                 Per shipment           CNY 25
        Security Charges
                                                                    Elevated Risk Per shipment            CNY 150
                                                        Restricted Destination Per shipment               CNY 230

       CUSTOMS SERVICES
        Customs services            View explanation         Charging method                       Charge

        Disbursement                                         Per shipment                          CNY 20, or 2% of the credit advanced if higher
        Advance Payment                                      Per shipment                          CNY 20, or 2% of the credit advanced if higher
        Broker Notification                                  Per shipment                          CNY 80
        Release to Broker                                    Per shipment                          CNY 320
                                                                                                   CNY 50 per shipment or CNY 0.5 per kilo per day
        Bonded Storage                                       Per shipment and per kg per day
                                                                                                   after 3 working days free storage, if higher
        Bonded Transit                                       Per shipment                          CNY 350
        Multiline Entry                                      Per line                              CNY 40 from the 6th line onwards
        Export Declaration                                   Per shipment                          CNY 120

       Please visit our website for a full list at cn.dhl.com/surcharges and cn.dhl.com/customs_services.
DHL Service & Rate Guide 2019: China                                                                                                                                  17

       ZONES AND RATES

  The International Specialists                        Services                    How to Ship with DHL Express                         Shipping Tools              Zones and Rates
Calculate the Price                                                                                                Service Capability
                              Optional Services            Surcharges               Customs Services                                          Export Services             Import Services
of Your Shipment                                                                                                   and Rating Zones

       SERVICE CAPABILITY AND RATING ZONES
       DHL is pleased to now extend our global network to Turkmenistan

                                              DHL                                                                                    DHL
                                                       DHL Express   DHL Express                                                              DHL Express   DHL Express
        Country/Territory           Zone    Express                                  Imports   Country/Territory           Zone    Express                                  Imports
                                                         12:00          9:00                                                                    12:00          9:00
                                           Worldwide                                                                              Worldwide
        Afghanistan                  8        P                                        P       Ecuador                       9          P         doc                         P
        Albania                      9        P                                                Egypt                         8          P                                     P
        Algeria                      9        P                                        P       El Salvador                   9          P
        American Samoa               9        P                                        P       Eritrea                       9          P                                     P
        Andorra                      7        P                                        P       Estonia                       7          P         P
        Angola                       9        P            P                           P       Ethiopia                      9          P                                     P
        Anguilla                     9        P                                        P       Falkland Islands              9          P                                     P
        Antigua                      9        P                                        P       Faroe Islands                 9          P                                     P
        Argentina                    9        P            P                           P       Fiji                          9          P                                     P
        Armenia                      9        P                                        P       Finland                       7          P         P                           P
        Aruba                        9        P                                        P       France                        7          P         P             P             P
        Australia                    5        P            P             P             P       French Guyana                 9          P                                     P
        Austria                      7        P            P             P             P       Gabon                         9          P         P                           P
        Azerbaijan                   9        P                                        P       Gambia                        9          P                                     P
        Bahamas                      9        P                                        P       Georgia                       9          P
        Bahrain                      8        P            P                           P       Germany                       7          P         P             P             P
        Bangladesh                   9        P            P                           P       Ghana                         9          P                                     P
        Barbados                     9        P                                        P       Gibraltar                     7          P         P                           P
        Belarus                      9        P                                        P       Greece                        7          P         P                           P
        Belgium                      7        P            P             P             P       Greenland                     7          P
        Belize                       9        P                                        P       Grenada                       9          P                                     P
        Benin                        9        P            P                           P       Guadeloupe                    9          P                                     P
        Bermuda                      9        P                                        P       Guam                          9          P                                     P
        Bhutan                       9        P                                        P       Guatemala                     9          P         P
        Bolivia                      9        P                                        P       Guernsey                      7          P         P             P
        Bonaire                      9        P                                        P       Guinea Republic               9          P                                     P
        Bosnia and Herzegovina       9        P                                        P       Guinea-Bissau                 9          P
        Botswana                     9        P                                        P       Guinea-Equatorial             9          P
        Brazil                       9        P            P                           P       Guyana (British)              9          P                                     P
        Brunei                       4        P                                        P       Haiti                         9          P                                     P
        Bulgaria                     7        P            P                                   Honduras                      9          P
        Burkina Faso                 9        P            P                           P       Hong Kong                     1          P         P             P             P
        Burundi                      9        P                                        P       Hungary                       7          P         P             P             P
        Cambodia                     4        P                                        P       Iceland                       7          P         P
        Cameroon                     9        P            P                           P       India                         7          P         P                           P
        Canada                       6        P            P                                   Indonesia                     4          P         P                           P
        Canary Islands, The          7        P                                                Iran, Islamic Rep. of         9          P                                     P
        Cape Verde                   9        P                                        P       Iraq                          9          P                                     P
        Cayman Islands               9        P                                        P       Ireland, Rep. of              7          P         P             P             P
        Central African Republic     9        P                                        P       Israel                        8          P                                     P
        Chad                         9        P                                        P       Italy                         7          P         P             P             P
        Chile                        9        P            P                           P       Jamaica                       9          P                                     P
        Colombia                     9        P            P             P             P       Japan                         3          P         P                           P
        Comoros                      9        P                                                Jersey                        7          P         P             P
        Congo                        9        P            P                           P       Jordan                        8          P                                     P
        Congo, Democratic Rep. of    9        P            P                           P       Kazakhstan                    9          P         P                           P
        Cook Islands                 9        P                                        P       Kenya                         9          P         P                           P
        Costa Rica                   9        P                                                Kiribati                      9          P                                     P
        Cote D’Ivoire                9        P            P                           P       Korea, D.P.R. of (North)      9          P
        Croatia                      7        P                                                Korea, Rep. of (South)        2          P         P                           P
        Cuba                         9        P                                        P       Kosovo                        9          P                                     P
        Curacao                      9        P                                        P       Kuwait                        8          P         P                           P
        Cyprus                       7        P            P                           P       Kyrgyzstan                    9          P                                     P
        Czech Republic, The          7        P            P             P             P       Lao P.D.R.                    4          P
        Denmark                      7        P            P             P             P       Latvia                        7          P
        Djibouti                     9        P                                        P       Lebanon                       9          P         P                           P
        Dominica                     9        P                                        P       Lesotho                       9          P                                     P
        Dominican Republic           9        P                                                Liberia                       9          P                                     P
        East Timor                   9        P                                                Libya                         8          P

      doc = document contents only       P = document and non-document contents                                         Table continues overleaf
      Above is indicative for shipments from Shanghai; please refer to dct.dhl.com for your exact location or call DHL Customer Services on
      95380. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
DHL Service & Rate Guide 2019: China                                                                                                                                             18

       ZONES AND RATES

  The International Specialists                         Services                    How to Ship with DHL Express                                 Shipping Tools                Zones and Rates
Calculate the Price                                                                                                       Service Capability
                                Optional Services           Surcharges               Customs Services                                                    Export Services             Import Services
of Your Shipment                                                                                                          and Rating Zones

       SERVICE CAPABILITY AND RATING ZONES
                                               DHL                                                                                              DHL
                                                        DHL Express   DHL Express                                                                        DHL Express   DHL Express
        Country/Territory            Zone    Express                                  Imports   Country/Territory                     Zone    Express                                  Imports
                                                          12:00          9:00                                                                              12:00          9:00
                                            Worldwide                                                                                        Worldwide
        Liechtenstein                 7        P                                                Sao Tome & Principe                    9        P
        Lithuania                     7        P            P                                   Saudi Arabia                           8        P            P                           P
        Luxembourg                    7        P            P             P             P       Senegal                                9        P            P                           P
        Macau                         1        P            P                                   Serbia, Rep. of                        9        P                                        P
        Macedonia, Rep. of            9        P                                                Seychelles                             9        P
        Madagascar                    9        P            P                                   Sierra Leone                           9        P                                        P
        Malawi                        9        P                                        P       Singapore                              4        P            P             P             P
        Malaysia                      4        P            P                           P       Slovakia                               7        P            P             P             P
        Maldives                      9        P            P                           P       Slovenia                               7        P            P             P             P
        Mali                          9        P            P                           P       Solomon Islands                        9        P                                        P
        Malta                         7        P                                        P       Somalia                                9        P                                        P
        Marshall Islands              9        P                                        P       Somaliland, Rep. of (North Somalia)    9        P                                        P
        Martinique                    9        P                                        P       South Africa                           9        P            P                           P
        Mauritania                    9        P                                        P       South Sudan                            9        P                                        P
        Mauritius                     9        P                                        P       Spain                                  7        P            P             P             P
        Mayotte                       9        P                                        P       Sri Lanka                              9        P            P                           P
        Mexico                        6        P                                        P       St. Barthelemy                         9        P
        Micronesia, Fed. States of    9        P                                        P       St. Eustatius                          9        P                                        P
        Moldova, Rep. of              9        P                                        P       St. Helena                             9        P                                        P
        Monaco                        7        P                                                St. Kitts                              9        P                                        P
        Mongolia                      9        P                                                St. Lucia                              9        P
        Montenegro, Rep. of           9        P                                                St. Maarten                            9        P
        Montserrat                    9        P                                        P       St. Vincent                            9        P
        Morocco                       9        P                                        P       Sudan                                  9        P                                        P
        Mozambique                    9        P            P                           P       Suriname                               9        P            P                           P
        Myanmar                       9        P            P                                   Swaziland                              9        P                                        P
        Namibia                       9        P            P                                   Sweden                                 7        P            P             P             P
        Nauru, Rep. of                9        P                                        P       Switzerland                            7        P            P             P             P
        Nepal                         9        P            P                           P       Syria                                  9        P                                        P
        Netherlands Antilles          9        P                                                Tahiti                                 9        P                                        P
        Netherlands, The              7        P            P             P             P       Taiwan                                 2        P            P             P             P
        Nevis                         9        P                                                Tajikistan                             9        P                                        P
        New Caledonia                 9        P                                        P       Tanzania                               9        P                                        P
        New Zealand                   5        P            P                           P       Thailand                               4        P            P             P             P
        Nicaragua                     9        P                                        P       Togo                                   9        P            P                           P
        Niger                         9        P                                        P       Tonga                                  9        P
        Nigeria                       9        P                                        P       Trinidad and Tobago                    9        P                                        P
        Niue                          9        P                                        P       Tunisia                                9        P
        Northern Mariana Islands      9        P                                                Turkey                                 8        P            P                           P
        Norway                        7        P            P                           P       Turkmenistan NEW                       9        P                                        P
        Oman                          8        P            P                           P       Turks and Caicos Islands               9        P                                        P
        Pakistan                      9        P            P                           P       Tuvalu                                 9        P                                        P
        Palau                         9        P                                                Uganda                                 9        P            P                           P
        Panama                        9        P            P                           P       Ukraine                                9        P                                        P
        Papua New Guinea              9        P                                        P       United Arab Emirates                   8        P            P                           P
        Paraguay                      9        P            P                           P       United Kingdom                         7        P            P             P             P
        Peru                          9        P            P                           P       United States of America               6        P            P                           P
        Philippines, The              4        P            P             P             P       Uruguay                                9        P            P                           P
        Poland                        7        P            P             P             P       Uzbekistan                             9        P
        Portugal                      7        P            P             P             P       Vanuatu                                9        P
        Puerto Rico                   9        P                                        P       Vatican City                           7        P
        Qatar                         8        P            P                           P       Venezuela                              9        P            P                           P
        Reunion, Island of            9        P                                                Vietnam                                4        P            P                           P
        Romania                       9        P                                        P       Virgin Islands (British)               9        P
        Russian Federation, The       9        P                                        P       Virgin Islands (US)                    9        P
        Rwanda                        9        P                                        P       Yemen, Rep. of                         9        P                                        P
        Samoa                         9        P                                        P       Zambia                                 9        P            P                           P
        San Marino                    9        P                                                Zimbabwe                               9        P            P                           P

      doc = document contents only       P = document and non-document contents
      Above is indicative for shipments from Shanghai; please refer to dct.dhl.com for your exact location or call DHL Customer Services on
      95380. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
DHL Service & Rate Guide 2019: China                                                                                                            19

       ZONES AND RATES

  The International Specialists                  Services             How to Ship with DHL Express                 Shipping Tools             Zones and Rates
Calculate the Price                                                                           Service Capability
                          Optional Services            Surcharges      Customs Services                                    Export Services       Import Services
of Your Shipment                                                                              and Rating Zones

       Export rates by zone and product

       DHL EXPRESS WORLDWIDE
        Weight in kg               Zone 1     Zone 2         Zone 3    Zone 4        Zone 5        Zone 6          Zone 7          Zone 8       Zone 9
        Documents only up to 2kg
        0.5                         139        196             184      203           288           312             330             409          580
        1                           188        273             255      279           384           443             463             563          774
        1.5                         237        350             326      355           480           574             596             717          968
        2                           286        427             397      431           576           705             729             871          1162
        Documents from 2.5kg and non-documents from 0.5kg
        0.5                         229        323             292      346           347           355             455             583          875
        1                           279        396             369      422           456           472             574             737          1071
        1.5                         329        469             446      498           565           589             693             891          1267
       2                            379        542             523      574           674           706             812             1045         1463
       2.5                          429        615             600      650           783           823             931             1199         1659
       3                            478        688             670      724           888           938             1059            1353         1853
       3.5                          527        761             740      798           993          1053             1187            1507         2047
       4                            576        834             810      872           1098         1168             1315            1661         2241
       4.5                          625        907             880      946           1203         1283             1443            1815         2435
       5                            674        980             950      1020          1308         1398             1571            1969         2629
       5.5                          720        1050           1019      1094          1403         1512             1685            2107         2804
       6                            766        1120           1088      1168          1498         1626             1799            2245         2979
       6.5                          812        1190           1157      1242          1593         1740             1913            2383         3154
       7                            858        1260           1226      1316         1688          1854             2027            2521         3329
       7.5                          904        1330           1295      1390         1783          1968             2141            2659         3504
       8                            950        1400           1364      1464         1878          2082             2255            2797         3679
       8.5                          996        1470           1433      1538         1973          2196             2369            2935         3854
       9                           1042        1540           1502      1612         2068          2310             2483            3073         4029
       9.5                         1088        1610           1571      1686         2163          2424             2597            3211         4204
       10                          1134        1680           1640      1760         2258          2538             2711            3349         4379
       11                          1210        1794           1774      1906         2436          2756             2915            3593         4705
       12                          1286        1908           1908      2052         2614          2974             3119            3837         5031
       13                          1362        2022           2042      2198         2792          3192             3323            4081         5357
       14                          1438        2136           2176      2344         2970          3410             3527            4325         5683
       15                          1514        2250           2310      2490         3148          3628             3731            4569         6009
       16                          1590        2364           2444      2636         3326          3846             3935            4813         6335
       17                          1666        2478           2578      2782         3504          4064             4139            5057         6661
       18                          1742        2592           2712      2928         3682          4282             4343            5301         6987
       19                          1818        2706           2846      3074         3860          4500             4547            5545         7313
       20                          1894        2820           2980      3220         4038          4718             4751            5789         7639

                                                                                                                                  Table continues overleaf
DHL Service & Rate Guide 2019: China                                                                                                            20

       ZONES AND RATES

  The International Specialists                  Services              How to Ship with DHL Express                 Shipping Tools            Zones and Rates
Calculate the Price                                                                            Service Capability
                           Optional Services            Surcharges      Customs Services                                    Export Services      Import Services
of Your Shipment                                                                               and Rating Zones

       Export rates by zone and product

       DHL EXPRESS WORLDWIDE
        Weight in kg             Zone 1        Zone 2         Zone 3    Zone 4        Zone 5        Zone 6          Zone 7          Zone 8      Zone 9
        21                        1984         2990            3126      3372          4226         4924             4957            6031       8083
        22                        2074         3160            3272      3524          4414         5130             5163            6273       8527
        23                        2164         3330            3418      3676          4602         5336             5369            6515       8971
        24                        2254         3500            3564      3828          4790         5542             5575            6757       9415
        25                        2344         3670            3710      3980          4978         5748             5781            6999       9859
        26                        2434         3840            3856      4132          5166         5954             5987            7241       10303
        27                        2524         4010            4002      4284          5354         6160             6193            7483       10747
       28                         2614         4180            4148      4436          5542         6366             6399            7725       11191
       29                         2704         4350            4294      4588          5730         6572             6605            7967       11635
       30                         2794         4520            4440      4740          5918         6778             6811            8209       12079
       40                         3120         5440            5440      5920          7640         8040             8800           10520       14240
       50                         3900         6800            6800      7400          9550         10050           11000           13150       17800
       60                         4680         8160            8160      8880         11460         12060           13200           15780       21360
       70                         5460         9520            9520     10360         13370         14070           15400           18410       24920
       Multiplier rate per 1kg from 30.1kg
       30.1 - 70.0                 78           136             136      148           191           201             220             263         356
       70.1 - 300.0                75           132             132      141           185           193             209             258         346
       300.1 - 1000*               85           150             150      162           209           221             242             289         391

       DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 92 countries worldwide.
       Add 69 CNY to the DHL Express Worldwide price.

       DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over
       28 countries worldwide. Add 199 CNY to the DHL Express Worldwide price.

       Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

       Rates are in CNY and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see
       cn.dhl.com for details.

       * DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
       DHL standards for packing. Refer to our Packing Guide on cn.dhl.com/packingguide. These network restrictions are subject to change with
       30 days’ notice.
DHL Service & Rate Guide 2019: China                                                                                                            21

       ZONES AND RATES

  The International Specialists                  Services             How to Ship with DHL Express                 Shipping Tools             Zones and Rates
Calculate the Price                                                                           Service Capability
                          Optional Services            Surcharges      Customs Services                                    Export Services       Import Services
of Your Shipment                                                                              and Rating Zones

       Import rates by zone and product

       DHL EXPRESS WORLDWIDE IMPORT
        Weight in kg               Zone 1     Zone 2         Zone 3    Zone 4        Zone 5        Zone 6          Zone 7          Zone 8       Zone 9
        Documents only up to 2kg
        0.5                         154        216             202      224           317           342             363             449          638
        1                           207        300             279      309           422           487             510             619          852
        1.5                         260        382             356      394           527           631             657             789          1066
        2                           313        464             433      479           632           775             804             959          1280
        Documents from 2.5kg and non-documents from 0.5kg
        0.5                         252        355             321      380           381           390             500             641          963
        1                           306        436             407      465           502           519             632             811          1178
        1.5                         359        517             493      550           623           648             764             981          1393
       2                            412        598             579      635           744           777             896             1151         1608
       2.5                          466        679             665      720           865           906             1028            1321         1823
       3                            519        760             742      802           980          1032             1168            1491         2037
       3.5                          572        841             819      884           1095         1158             1308            1661         2251
       4                            625        922             896      966           1210         1284             1448            1831         2465
       4.5                          678        1003            973      1048          1325         1410             1588            2001         2679
       5                            731        1084           1050      1130          1440         1536             1728            2171         2893
       5.5                          781        1159           1124      1211          1544         1662             1854            2323         3086
       6                            831        1234           1198      1292          1648         1788             1980            2475         3279
       6.5                          881        1309           1272      1373          1752         1914             2106            2627         3472
       7                            931        1384           1346      1454         1856          2040             2232            2779         3665
       7.5                          981        1459           1420      1535         1960          2166             2358            2931         3858
       8                           1031        1534           1494      1616         2064          2292             2484            3083         4051
       8.5                         1081        1609           1568      1697         2168          2418             2610            3235         4244
       9                           1131        1684           1642      1778         2272          2544             2736            3387         4437
       9.5                         1181        1759           1716      1859         2376          2670             2862            3539         4630
       10                          1231        1834           1790      1940         2480          2796             2988            3691         4823
       11                          1317        1962           1934      2100         2674          3038             3214            3959         5183
       12                          1403        2090           2078      2260         2868          3280             3440            4227         5543
       13                          1489        2218           2222      2420         3062          3522             3666            4495         5903
       14                          1575        2346           2366      2580         3256          3764             3892            4763         6263
       15                          1661        2474           2510      2740         3450          4006             4118            5031         6623
       16                          1747        2602           2654      2900         3644          4248             4344            5299         6983
       17                          1833        2730           2798      3060         3838          4490             4570            5567         7343
       18                          1919        2858           2942      3220         4032          4732             4796            5835         7703
       19                          2005        2986           3086      3380         4226          4974             5022            6103         8063
       20                          2091        3114           3230      3540         4420          5216             5248            6371         8423

                                                                                                                                  Table continues overleaf
DHL Service & Rate Guide 2019: China                                                                                                            22

       ZONES AND RATES

  The International Specialists                  Services              How to Ship with DHL Express                 Shipping Tools            Zones and Rates
Calculate the Price                                                                            Service Capability
                           Optional Services            Surcharges      Customs Services                                    Export Services      Import Services
of Your Shipment                                                                               and Rating Zones

       Import rates by zone and product

       DHL EXPRESS WORLDWIDE IMPORT
        Weight in kg             Zone 1        Zone 2         Zone 3    Zone 4        Zone 5        Zone 6          Zone 7          Zone 8      Zone 9
        21                        2189         3300            3392      3708          4626         5442             5474            6637       8913
        22                        2287         3486            3554      3876          4832         5668             5700            6903       9403
        23                        2385         3672            3716      4044          5038         5894             5926            7169       9893
        24                        2483         3858            3878      4212          5244         6120             6152            7435       10383
        25                        2581         4044            4040      4380          5450         6346             6378            7701       10873
        26                        2679         4230            4202      4548          5656         6572             6604            7967       11363
        27                        2777         4416            4364      4716          5862         6798             6830            8233       11853
       28                         2875         4602            4526      4884          6068         7024             7056            8499       12343
       29                         2973         4788            4688      5052          6274         7250             7282            8765       12833
       30                         3071         4974            4850      5220          6480         7476             7508            9031       13323
       40                         3120         5440            5440      5920          7640         8040             8800           10520       14240
       50                         3900         6800            6800      7400          9550         10050           11000           13150       17800
       60                         4680         8160            8160      8880         11460         12060           13200           15780       21360
       70                         5460         9520            9520     10360         13370         14070           15400           18410       24920
       Multiplier rate per 1kg from 30.1kg
       30.1 - 70.0                 78           136             136      148           191           201             220             263         356
       70.1 - 300.0                75           132             132      141           185           193             209             258         346
       300.1 - 1000*               85           150             150      162           209           221             242             289         391

       DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 92 countries worldwide.
       Add 69 CNY to the DHL Express Worldwide price.

       Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

       Rates are in CNY and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
       Terms and conditions apply – see cn.dhl.com for details.

       * DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
       DHL standards for packing. Refer to our Packing Guide on cn.dhl.com/packingguide. These network restrictions are subject to change with
       30 days’ notice.
SERVICE CENTER ADDRESSES AND PHONE NUMBERS

PEK SOC Service Center                TSN TJT Service Center              TAO QDL Service Center          DLC DLW Service Center
Address: No.18 Ronghua Nan Lu,        Address: Suite F Di Tian Tai        Address: No.109 QiuYang Road,   Address: No.192 Yao Xi Street
Beijing Economic-Technological        Industrial Park Huaihe Road         ChengYang District,             Gan Jing Zi District,
Development Area,                     Beichen Science&Technology Area,    Qingdao 266109                  Dalian 116037
Beijing 100176                        Tianjin 300402                      Tel: 0532-87662000              Tel: 0411-82725883
Tel: 010-87852000                     Tel: 022-24808000

XIY XYX Service Center                WUH WUK Service Center              CTU CDX Service Center          SHA WTB Service Center
Address: No.49 Zhangba 6 Road,        Address: 1/F Building 8 Han Huang   Address: No. 688,Yixin Road,    Address: 1050 Waima Road,
Xian 710075                           Road 888,Dai Jiashan Technology     Hi-Tech Development Zone,       Huangpu District,
Tel: 029-88451600                     Venture Park,Jiang’an District,     Chengdu 610041                  200011
                                      Wuhan 430011                        Tel: 028-85151100               Tel: 021-63526580
                                      Tel: 027-65660988

SZV SUZ Service Center                HGH HGE Service Center              HBH NGB Service Center          XMN LXM Service Center
Address: No.225, Xinghai Street,      Address: 1F, Building 2,            Address: No. 65 North Road      Address: Northwest Side,
Industrial Park,                      Address: No. 28 Tong Xie Road,      Sheng Mei,                      1/FL. Wanshan Industrial Bldg,
Suzhou 215021                         Hangzhou 310021                     Hi-Tech Zone,                   No.78 Huli Dadao,
Tel: 0512-62565600                    Tel: 0571-28118118                  Ningbo                          Xiamen 361009
                                                                          Tel: 0574-27625000              Tel: 0592-2616088

CAN GZW Service Center                SZX SFZ Service Center              DGM DGU Service Center          ZUH ZSN Service Center
Address: No.3 Block,                  Address: 1/F, Block 2,              Address: 3F Office Building,    Address: No.6, Chengnan 1st Road,
#18 Shi Tan Xi Road,                  International E-commerce Park,      Intelligent Valley Jinfu,       Nan District,
Baiyun District,                      NO.105 MeiHua Rd,                   2nd Road Liaobu Town,           Zhongshan 528455
Guangzhou 510430                      Shangmeilin,                        Dongguan 523078                 Tel: 0760-23338686
Tel: 020-22256611                     Futian District,                    Tel: 0769-22329333
                                      Shenzhen 518049
                                      Tel: 0755-83288043

DHL-Sinotrans Intl Air Courier Ltd.
No.18 Ronghua South Road BDA
Beijing
China 100176

For contact details of the DHL Express office nearest to you,
please visit our website at cn.dhl.com
or call the customer service hotline on 95380

Valid: 1st January 2019
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