SERVICE & RATE GUIDE 2019 - DHL EXPRESS
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DHL EXPRESS SERVICE & RATE GUIDE 2019 CHINA Please click the menu below to go directly to the information you are looking for. The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Page 2 Page 4 Page 10 Page 14 Page 15
DHL Service & Rate Guide 2019: China 2 50 YEARS OF DELIVERING FOR OUR CUSTOMERS An ambitious BEGINNING In 2019, DHL reaches a milestone we are incredibly proud of: 50 years of delivering for our customers. We started our journey in the same year as another famous event – the 1969 moon landings. And in the same pioneering spirit we started small but with the world in our sights. After 50 years, we are proud of our 120,000 Certified International Specialists and leading infrastructure spread over more than 220 countries and territories worldwide – these allow us to truly be the most global service provider for our customers. We bring you expertise combined with passion, a can-do attitude and a desire for speed. It’s all thanks to our CUSTOMERS You place your shipments in our hands, and in so doing you put your trust in us. Every time. In fact, 160 million times each year. We THANK you and we celebrate YOUR TRUST over the past 50 years. An ambitious FUTURE A company that has always been on the move, DHL Express is embracing the future. We are committed to remaining at the forefront of an evolving world – from leading the way on e-commerce, to our GoGreen commitment, to deploying the latest technologies to get things First Time Right and enabling trade in new markets. Cherishing our pioneering spirit, we look forward with our customers to the next 50 years – to 2069 and beyond! Join us on this journey – the best is yet to come! John Pearson CEO, DHL Express
DHL Service & Rate Guide 2019: China 3 THE INTERNATIONAL SPECIALISTS The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates DHL Express is the global market leader and specialist in Through our Certified International Specialist Program we international shipping and courier delivery services. We provide all DHL Express employees with the specialized have been building and continuously improving our service knowledge they need to do their job competently and for 50 years. Key to our success is the strength of our global confidently – and that’s good news for both employees and network, spanning more than 220 countries and territories, customers. As Certified International Specialists you can rely in which some 120,000 employees provide services to more on DHL Express as the experts in international express. than 2.5 million customers. This guide enables you to find out how DHL Express can help What really sets us apart is the international shipping you with your international shipping needs, and to see what expertise of our people. Their knowledge, coupled with best fits your needs from our wide range of products and their passion and ‘can-do’ attitude, delivers a truly world- services. Should you have any questions, please get in touch class service and ensures that your shipments get to their with your DHL Account Manager or visit us at cn.dhl.com. destination securely and as quickly as possible.
DHL Service & Rate Guide 2019: China 4 SERVICES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full track-and-trace visibility so you always know where your shipments are. EXPORT SERVICES DHL Express Worldwide DHL Express 9:00 (10:30 to the USA) Our most popular product, DHL Express Worldwide, offers Our premium time-definite service offers a delivery before an end of business day delivery service around the world for 9:00 (10:30 to the USA) on lanes that guarantee either a pieces up to 70kg and shipments up to 1,000kg. next or second business day delivery. DHL Express 9:00 is offered to the majority of business centers in Europe, the We deliver reliably and quickly to more global destinations Middle East, Africa, Asia and the Americas. DHL Express 9:00 across a single integrated network than any other express features a money-back guarantee and is suitable for pieces delivery company. up to 30kg and shipments up to 300kg. DHL Express 12:00 With DHL Express 12:00 you will receive your shipments before 12 noon on the next possible business day. DHL Express 12:00 offers a money-back guarantee and allows for heavier pieces up to 70kg and shipments up to 300kg. Our international services at a glance DHL Express DHL Express 9:00 DHL Express 12:00 Worldwide (10:30 to the USA) Delivery by the end of Delivery before 12 noon Delivery before 9:00 (10:30 Service description the next possible on the next possible to the USA) on the next business day business day possible business day Money-back guarantee No Yes* Yes* Countries and territories covered More than 220 92 28 Delivery attempts 2 2 2 Maximum piece weight (not on pallet) 70kg 70kg 30kg Maximum pieces per shipment - 10 10 Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm Maximum pallet weight 300kg Pallets not accepted Pallets not accepted Maximum shipment weight 1,000kg 300kg 300kg Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted *Additional terms and conditions apply – see cn.dhl.com for details. † A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network restrictions are subject to change with 30 days’ notice.
DHL Service & Rate Guide 2019: China 5 SERVICES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services IMPORT SERVICES With our DHL Express Worldwide Import product, you can another country, to be delivered to your country or any import shipments from over 200 countries and territories other destination, by using our dedicated electronic shipping in the world. This is more than any other express delivery solution for imports. You will have one account number, one company can offer. What’s more, customers in, say, the USA can invoice in a single currency and a fixed price that means you order an import from China not just to the USA, but to other know exactly what you will pay. destinations as well. We call this a third country shipment. There is no need for local brokers or forwarders to get DOMESTIC SERVICES involved in any part of the process. You are in full control, If you want to ship goods within your own country, we can and able to manage all aspects of your imports in a very offer our DHL Time Definite Domestic products with delivery simple way. time guarantees by the end of the next possible business day. If you need a faster delivery, our DHL Express 12:00 is available for import as well. You can order an import from
DHL Service & Rate Guide 2019: China 6 SERVICES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE International e-commerce The explosion in online shopping extends across borders, with international purchases set to increase threefold by 2020. DHL On Demand Delivery supports our customers’ international growth with: DHL’s On Demand Delivery tool keeps receivers informed of shipment progress, allowing them to n Global reach reschedule, reroute, release or conveniently collect n Express options from a DHL Service Point. It is an innovative, easy-to- n Duties and taxes paid options and customs expertise use, mobile-friendly service, especially for private or n Late pick ups residential deliveries. n Easy returns solutions Designed to enhance the online shopper’s Fast, flexible and easy experience, especially for private or residential Consumers expect everything ‘on demand’ – anytime, deliveries, the service is available globally, meaning anywhere. DHL shipping options give customers a distinct consistent service standards and a harmonized user competitive edge: over 90% of online consumers look at the experience. available delivery options before going to the checkout, and their decision is influenced by delivery speed, flexibility and ease. Discover and grow Visit discover.dhl.com to learn more about how DHL helps e-commerce companies ranging from start-ups to large enterprises, advising them on how to grow internationally. Our e-commerce focussed country guides, white papers such as ‘The 21st Century Spice Trade’, customer and trend research and market intelligence tools can enable you to better understand your customers and shipping requirements to take the next step in your e-commerce journey. Our customers go global with ease and speed, maximizing the enormous potential of international e-commerce.
DHL Service & Rate Guide 2019: China 7 SERVICES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services OPTIONAL SERVICES DHL Express offers a wide range of optional services – from Direct Signature View charges non-standard deliveries and billing options to climate If you are sending sensitive documents or high value neutral shipping. You have the flexibility to choose the best contents you can request DHL to obtain a direct signature service for your needs with our express delivery services from the consignee or a representative at the delivery worldwide. address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address. Duties and Taxes Paid View charges DHL Express can arrange for the shipper or a third party to be Residential Address View charges billed for any duties and taxes payable at destination, rather Customers shipping to a home or private residence can than the receiver of the shipment being billed. Charges apply activate specific delivery options by designating the delivery whenever the shipper requests that duties, taxes or other address as residential. For such shipments, DHL Express will regulatory fees be paid outside of the destination country. proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most Dedicated Pickup View charges suitable delivery option on the On Demand Delivery website. If your business needs a dedicated vehicle to collect unusual shipments or a pickup outside normal business hours, we can GoGreen Climate Neutral View charges arrange this for you. This service is for customers who need a reliable method to calculate their annual Shipment Preparation View charges carbon emissions at a shipment level and This is a convenient, fast and reliable service for seasonal subsequently offset these emissions through approved or irregular shipments that require extra resources for their environmental programs. The whole process is verified annually preparation. DHL manages the entire process of waybill by an independent body accredited by the United Nations. preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or DHL can also provide reports for either a high level estimate international business addresses. or a detailed carbon footprint. Please contact Customer Service or your Sales Representative to learn more. Shipment Insurance View charges We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Extended Liability View charges If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. It provides coverage and compensation in the case of loss or damage. For a full list of optional services, please visit our website at cn.dhl.com/optional_services.
DHL Service & Rate Guide 2019: China 8 SERVICES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services SURCHARGES In order to maintain a consistently high level of service, in Lithium Batteries View charges specific circumstances DHL Express levies a surcharge for A surcharge may apply per shipment when the handling exceptional activities, ensuring that these surcharges are fair and transportation of shipments involves Lithium Ion or for all of our customers. Lithium Metal batteries compliant with the appropriate IATA Packing Instructions 966, 967, 969 and 970, Section II. Fuel Surcharge View charges This variable surcharge is applied to the weight charge of Address Correction View charges each shipment and any transportation related surcharges. This fixed surcharge is applied to any shipment that has It is derived from publicly available fuel oil indices that an incorrect delivery address at the time of pickup and are also shown on the DHL Express website at cn.dhl.com/ the delivery cannot be fulfilled after making efforts at fuelsurcharge. The charge is calibrated every month to the destination to determine the correct address. This the oil price that was current two months prior to the surcharge applies to domestic and international shipments. billing month. The Fuel Surcharge applies to domestic and international shipments. Data Entry View charges This fixed surcharge applies for each shipment consigned Remote Area View charges with non-electronic, paper based manual waybills. Electronic This surcharge applies when a shipment is collected from or shipping documentation incurs no additional charges. delivered to a location that is distant or difficult to serve. The Remote Area surcharge applies to international and Security Charges View charges domestic shipments. Additional surcharges may apply when shipping from or to a destination country where DHL is operating at elevated risk Oversize Piece View charges due to continuous state of war, civil unrest, or continuous This fixed surcharge applies to every piece, including a threats from terrorism (Elevated Risk), or when shipping pallet, that exceeds the scale weight of 70kg or with a single to a destination country that is subject to trade restrictions dimension in excess of 120cm. The Oversize Piece surcharge imposed by the UN Security Council (Restricted Destination). applies to domestic and international shipments. Non-Stackable Pallet View charges This fixed surcharge is applied to every pallet within a shipment that cannot be stacked, either on request by the shipper, or because of its shape, content or packaging. This surcharge applies to domestic and international shipments. Dangerous Goods View charges This surcharge is applied to any shipment that contains substances or commodities that are classified as hazardous. It applies to domestic and international shipments. For a full list of surcharges, please visit our website at cn.dhl.com/surcharges.
DHL Service & Rate Guide 2019: China 9 SERVICES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services CUSTOMS SERVICES choice. DHL will transfer the responsibility for a shipment DHL Express is the international specialist in shipping, with and related customs documentation to the customer’s extensive knowledge and experience of dealing with customs nominated broker for clearance and last mile delivery. topics worldwide. For your peace of mind, we provide a wide range of customs support for standard as well as non-routine Bonded Storage View charges customs-clearance processes. By making sure that clearance is a Storage charges apply when the shipment cannot be smooth and efficient process, we ensure your shipments arrive released by customs due to inaccurate or missing paperwork. as quickly as possible, and leave you free to focus on your core Charges take effect three working days after the freight business. With our online tool (tas.dhl.com) we provide essential arrival date or broker notification, whichever is later. The customs information to help you prepare your shipments. charge applies to the duty and taxes payer. Disbursement View charges Bonded Transit View charges At the receiver’s request, DHL credit or cash is used to fund A bonded shipment occurs when DHL is requested to move the clearance, duty and tax charges relating to a shipment non-document foreign-origin goods to a location other than or piece, instead of the receiver using their own bond or the regular DHL gateway at destination. Bonded Transit is credit line. The customs process is accelerated, with DHL normally operated within a country or customs union, and is making prompt payment of relevant charges while the necessary prior to final clearance by the importer or designated receiver defers payment until an agreed date. broker. Bonded Transit applies to both export and import shipments whenever DHL is required to open, manage or report Advance Payment View charges any form of transfer under bond using our own guarantee. The service covers any import of a non-document shipment for which DHL has paid or used its customs credit line Multiline Entry View charges advancing customs duties, taxes or regulatory charges on The clearance of a shipment with multiple commodities or behalf of those importers with whom DHL has no contract. multiple origins for the same commodity. Charges apply The charge is based on the credit advanced or guaranteed when more than 5 lines are recorded on the customs and is subject to a standard minimum. clearance, for example with different commodities or different countries of manufacture. The charge applies to Broker Notification View charges the duty and taxes payer. At the customer’s request, DHL will provide the necessary paperwork to the customer’s designated broker to perform Export Declaration View charges the import clearance and resume the delivery to the Applies in countries where an export declaration is required final destination once the clearance is completed. DHL for shipments containing controlled commodities or is subsequently not responsible for the timeliness of the exceeding a certain value threshold or weight. Depending submission to customs or for the release of the shipment. on origin country, shippers that submit a declaration online may avoid the local charge. Release to Broker View charges At shipper or importer request, the release of a DHL Express shipment to the customers designated customs broker of For a full list of customs services, please visit our website at cn.dhl.com/customs_services.
DHL Service & Rate Guide 2019: China 10 HOW TO SHIP WITH DHL EXPRESS The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment PREPARING YOUR SHIPMENT Shipment weight Documentation required If you are sending a large but lightweight shipment, where Waybill its volumetric weight exceeds its actual weight, the cost of All shipments sent with DHL Express need to have a fully the shipment is calculated on the space your consignment completed DHL waybill or label securely attached to each takes up on the aircraft. This is a standard IATA method. To piece. This will enable the successful movement of your calculate the volumetric weight of your shipment, simply shipment through the DHL network. Each waybill or label is multiply the length by height by width in centimetres, then individually numbered to allow you to track your shipment divide the total sum by 5,000. from collection through to delivery. Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to. Invoice Height A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used by customs authorities to assess if duties or taxes are payable. A commercial invoice is used when goods are part of a commercial transaction or intended for resale. Length A proforma invoice is used when sending goods of no Width commercial value (for example, when sending samples).
DHL Service & Rate Guide 2019: China 11 HOW TO SHIP WITH DHL EXPRESS The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment Your invoice will require the following details: 1 Bank details 8 Reason for export These are the bank details that will be used for the This could be: For Sale; For Repair; After Repair; Gift; transaction between the seller and buyer. These details are Sample; Personal Use Not For Resale; Replacement; not required for non-commercial/proforma invoices. Intercompany Transfer; or Personal Effects. 2 Description Generic or broad descriptions are no longer permitted and Exporter Tax ID/VAT No: Commercial Invoice are likely to cause delays. Descriptions should include the Bank details Date: 1 items, how many there are, what they are made of, and Waybill number: what they will be used for. For example, describing items Invoice no: as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs Exporter code: classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer Tax ID/VAT No: 3 Commodity code Shipment reference: This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of goods code quantity [Currency] value weight manufacture/origin country to classify the goods to be exported. It assists 2 3 [Currency] 4 clearance and avoids delays. 4 Country of manufacture/origin Freight: This relates to the place of manufacture, not the country of Insurance: export. If items are manufactured in more than one country, Total declared value/currency: Total net 5 please list the origins. weight/ kg(s) Total Pieces Total gross weight/ kg(s) 5 Total declared value Type of export: 6 Incoterms: 7 This is the total value of the transaction for customs Reason for export: 8 purposes based on the Incoterm selected. The total declared I/We hereby certify that the information contained in this invoice is true and correct and that the contents of the shipments are as stated above value should include freight and insurance charges if the Position in company: Signature: seller is responsible for these two elements. Company stamp 6 Type of export The options are: (1) Permanent; (2) Temporary; and (3) Repair & Return. 7 Incoterms Insert the Incoterm that best describes the terms of the transaction. For example, DAP (Delivered At Place).
DHL Service & Rate Guide 2019: China 12 HOW TO SHIP WITH DHL EXPRESS The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment PACKAGING YOUR SHIPMENT To ensure that your shipments travel safely and securely Prohibited and Restricted Goods through the DHL Express global network, it is important that Prohibited Items they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL. This list includes items which are prohibited for Packaging guidelines carriage by any law, regulation or statute of any federal, n If you are re-using envelopes or boxes, please ensure that state or local government of any country from, to or old labels and markings are removed through which the items may be carried. For international n Securely fix the waybill to the shipment. The waybill can carriage there may be additional prohibited items specified be thought of as the shipment’s airline ticket and it will by the country of destination. DHL may at its sole discretion delay delivery if it becomes separated from your shipment refuse to carry other items not listed below. n The barcodes on the waybill are scanned at numerous points n All Samsung Galaxy Note7 and Samsung Note7 devices during your shipment’s journey. Please ensure the barcode n Bullion (of any precious metal) is flat and not covered by tape, shrinkwrap or strapping n Cash (legal tender – bank notes, currency notes and coins) n Place the waybill on the top or side of your shipment n Complete firearms, ammunition, explosives/explosive and please ensure it does not overlap the corners or devices including inert explosives and test pieces, air guns, edges of boxes replica and imitation firearms n Use adequate protective wrapping for fragile or delicate n Human remains or ashes in any form items and ensure they are packed as far away as possible n Hunting (animal) trophies, animal parts such as ivory from the corners of boxes and shark’s fin, animal remains or ashes, or animal by- n To prevent injury to our employees, please pay special products and derived products not intended for human attention to the packaging of sharp items. There should not consumption, prohibited for movement by the CITES be any possibility of the contents piercing the packaging Convention and/or local law n Any individual pieces over 70kg should be placed on a n Illegal goods, such as counterfeit goods and narcotics pallet. If you are sending a multi-piece shipment, it is not n Live animals (including but not limited to mammals, necessary to place the individual pieces on a pallet unless reptiles, fish, invertebrates, amphibians, birds, insects, they exceed 70kg. For example, a shipment comprising larvae and pupae) four 25kg pieces does not have to be placed on a pallet n Loose lithium metal batteries under IATA PI968 section II n Loose precious and semi-precious stones (cut or un-cut, DHL packaging polished or un-polished) We offer a range of high-quality DHL-branded packaging items, suitable for shipping items of all shapes and sizes. The items available include: n Flyer bags n Cardboard document envelopes n Boxes in a range of sizes For more information please refer to the Packing Guide available on cn.dhl.com/packingguide.
DHL Service & Rate Guide 2019: China 13 HOW TO SHIP WITH DHL EXPRESS The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment Restricted Items and any goods specified as such under International Air The following items will NOT be accepted for carriage unless Transport Association regulations (“IATA”), the Agreement otherwise agreed to by DHL. To obtain such agreement a on Dangerous Goods by Road (“ADR”) or International business case will need to be conducted by DHL and the Maritime Dangerous Goods (“IMDG”) regulations. items approved for carriage will be recorded in writing with Applicable to all shipments valued in excess of EUR 500,000 the Customer. n Financial and monetary commodities – examples include n Air guns, tasers, imitation or replica firearms, firearm but are not limited to activated SIM cards for mobile parts and replica ammunition (includes rifle butts, trigger phones, blank or activated credit or cash dispenser cards, mechanisms, screws/bolts etc which are manufactured for blank cheques, event tickets, lottery tickets, money or the sole purpose of creating a functional firearm) postal orders, pre-paid phone cards, tickets (blank stock), n Antiques and works of art with a shipment value in excess traveller’s cheques, vouchers/tokens, unused stamps etc. of EUR 500,000 Applicable to all shipments valued in excess of EUR 500,000 n Banderols/Tax stickers with a shipment value in excess of n Furs EUR 500,000 n Jewellery and watches and with individual values in excess n Cannabis for medicinal purposes from bona fide of EUR 5,000. The shipment must not exceed EUR 100,000 pharmaceutical manufacturers with appropriate licences and where lawful to ship, which must be in tablet or liquid form, may be carried with an approved business case. The PAYING FOR YOUR SHIPMENT value of one shipment must not exceed EUR 10,000 n Cigarettes, cigars, tobacco products and electronic You can pay for DHL Express services either with cash, a cigarettes with a shipment value in excess of EUR 500,000 credit card or by bank transfer. You can open an account n Commemorative coins and medals with an individual with DHL Express to pay via bank transfer; and all account value or total shipment value of EUR 2,000 or more are customers receive invoices on a pre-agreed basis. For restricted for carriage more details, please get in touch with a Customer Service n Dangerous/hazardous goods including but not limited to Advisor at your local DHL Express office or go to perfumes, aftershaves, aerosols, flammable substances, dry cn.dhl.com/express/shipping/open_account. ice, biological substances, UN classified dangerous goods
DHL Service & Rate Guide 2019: China 14 SHIPPING TOOLS The International international Specialists specialists Services How to Ship ship with DHL Express Shipping Tools tools Zones Zones and and Rates rates SHIPPING TOOLS Making shipping easier DHL Express offers a choice of electronic tools to suit even the most demanding requirements. We invest continually in market-leading technologies to make it easier for you to The all-new MyDHL+ re-imagines the way the send your shipments around the world. As a result, you have shipping business does business, by combining the more time to focus on your business. tools and services our customers use most. With the new mobile friendly and intuitive interface, Our electronic solutions cover online and offline options, customers can now import, export, schedule a as well as integrated solutions. In addition, we provide pickup, track shipments and pay bills more quickly industry-specific solutions tailored for the Life Sciences and than ever – all in one visit, with one password and Technology sectors. More information about our general zero headaches. MyDHL+ makes shipping incredibly capabilities is provided on this page. easy to navigate the complexities of international shipping. Try it out now at mydhl.com. dhl.com Our website provides a comprehensive guide to DHL Express shipping services, as well as transport news, service updates and contact details. To make doing business with us even easier, the site features interactive tools that include online booking, tracking and a volumetric weight calculator. Easyship This is an offline advanced shipment management tool for any organization with large shipping volumes or regular scheduled deliveries. DHL Easyship can handle the needs of multinational supply chains or any business with a central shipping function. It is a Windows-based system, which is easy to use yet very powerful – enabling you to handle everything from regular mailshots to multi-stage shipping processes. Customer shipping integration Using EDI and XML Services enables you to incorporate DHL’s online shipping capabilities into your own website, warehouse or customer service application. This provides global shipment tracking while making it faster and easier to access information about transit times, rates and courier bookings. Specific solutions DHL offers additional capabilities for businesses requiring more specialized solutions – for example, its Medical Express and Collect & Return services. For more information, please contact your DHL Account Manager or local Customer Service team.
DHL Service & Rate Guide 2019: China 15 ZONES AND RATES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Calculate the Price Service Capability Optional Services Surcharges Customs Services Export Services Import Services of Your Shipment and Rating Zones CALCULATE THE PRICE OF YOUR SHIPMENT 1. Decide which service best suits your needs 3. D etermine the rating zone of the origin or destination (see page 4 for international services and page 5 (see pages 17 and 18) for domestic services) 4. F ind the rate using the rating zone and weight of your 2. Weigh your shipment (see page 10 and cn.dhl.volumetric_ shipment (see page 19 for exports and page 21 for weight) imports) OPTIONAL SERVICES Optional services View explanation Charging method Charge Duties and Taxes Paid Per shipment CNY 150 Dedicated Pickup Per shipment CNY 300 Shipment Preparation Per shipment CNY 30 International Shipment: CNY 100 or 1% of stated shipment value if higher Shipment Insurance By shipment value Domestic Shipment: CNY 50 or 0.5% of stated shipment value if higher Extended Liability Per shipment CNY 29 Direct Signature Per shipment CNY 40 Residential Address Per shipment CNY 25 CNY 1 per kg GoGreen Climate Neutral By shipment weight CNY 1 minimum per shipment For a full list of optional services, please visit our website at cn.dhl.com/optional_services.
DHL Service & Rate Guide 2019: China 16 ZONES AND RATES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Calculate the Price Service Capability Optional Services Surcharges Customs Services Export Services Import Services of Your Shipment and Rating Zones SURCHARGES Surcharges View explanation Charging method Charge Fuel Surcharge Per shipment As per index By shipment CNY 3.7 per kg Remote Area weight CNY 168 minimum per shipment Additional Handling International Shipment: CNY 600 Oversize Piece Per piece Domestic Shipment: CNY 300 International Shipment: CNY 1200 Non-Stackable Pallet Per piece Domestic Shipment: CNY 600 Dangerous Goods Lithium Batteries Section II (PI965) Per shipment CNY 550 Lithium Batteries Lithium Batteries Section II (966, 969) Per shipment CNY 40 International Shipment: CNY 80 Address Correction Per shipment Domestic Shipment: CNY 40 Data Entry Per shipment CNY 25 Security Charges Elevated Risk Per shipment CNY 150 Restricted Destination Per shipment CNY 230 CUSTOMS SERVICES Customs services View explanation Charging method Charge Disbursement Per shipment CNY 20, or 2% of the credit advanced if higher Advance Payment Per shipment CNY 20, or 2% of the credit advanced if higher Broker Notification Per shipment CNY 80 Release to Broker Per shipment CNY 320 CNY 50 per shipment or CNY 0.5 per kilo per day Bonded Storage Per shipment and per kg per day after 3 working days free storage, if higher Bonded Transit Per shipment CNY 350 Multiline Entry Per line CNY 40 from the 6th line onwards Export Declaration Per shipment CNY 120 Please visit our website for a full list at cn.dhl.com/surcharges and cn.dhl.com/customs_services.
DHL Service & Rate Guide 2019: China 17 ZONES AND RATES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Calculate the Price Service Capability Optional Services Surcharges Customs Services Export Services Import Services of Your Shipment and Rating Zones SERVICE CAPABILITY AND RATING ZONES DHL is pleased to now extend our global network to Turkmenistan DHL DHL DHL Express DHL Express DHL Express DHL Express Country/Territory Zone Express Imports Country/Territory Zone Express Imports 12:00 9:00 12:00 9:00 Worldwide Worldwide Afghanistan 8 P P Ecuador 9 P doc P Albania 9 P Egypt 8 P P Algeria 9 P P El Salvador 9 P American Samoa 9 P P Eritrea 9 P P Andorra 7 P P Estonia 7 P P Angola 9 P P P Ethiopia 9 P P Anguilla 9 P P Falkland Islands 9 P P Antigua 9 P P Faroe Islands 9 P P Argentina 9 P P P Fiji 9 P P Armenia 9 P P Finland 7 P P P Aruba 9 P P France 7 P P P P Australia 5 P P P P French Guyana 9 P P Austria 7 P P P P Gabon 9 P P P Azerbaijan 9 P P Gambia 9 P P Bahamas 9 P P Georgia 9 P Bahrain 8 P P P Germany 7 P P P P Bangladesh 9 P P P Ghana 9 P P Barbados 9 P P Gibraltar 7 P P P Belarus 9 P P Greece 7 P P P Belgium 7 P P P P Greenland 7 P Belize 9 P P Grenada 9 P P Benin 9 P P P Guadeloupe 9 P P Bermuda 9 P P Guam 9 P P Bhutan 9 P P Guatemala 9 P P Bolivia 9 P P Guernsey 7 P P P Bonaire 9 P P Guinea Republic 9 P P Bosnia and Herzegovina 9 P P Guinea-Bissau 9 P Botswana 9 P P Guinea-Equatorial 9 P Brazil 9 P P P Guyana (British) 9 P P Brunei 4 P P Haiti 9 P P Bulgaria 7 P P Honduras 9 P Burkina Faso 9 P P P Hong Kong 1 P P P P Burundi 9 P P Hungary 7 P P P P Cambodia 4 P P Iceland 7 P P Cameroon 9 P P P India 7 P P P Canada 6 P P Indonesia 4 P P P Canary Islands, The 7 P Iran, Islamic Rep. of 9 P P Cape Verde 9 P P Iraq 9 P P Cayman Islands 9 P P Ireland, Rep. of 7 P P P P Central African Republic 9 P P Israel 8 P P Chad 9 P P Italy 7 P P P P Chile 9 P P P Jamaica 9 P P Colombia 9 P P P P Japan 3 P P P Comoros 9 P Jersey 7 P P P Congo 9 P P P Jordan 8 P P Congo, Democratic Rep. of 9 P P P Kazakhstan 9 P P P Cook Islands 9 P P Kenya 9 P P P Costa Rica 9 P Kiribati 9 P P Cote D’Ivoire 9 P P P Korea, D.P.R. of (North) 9 P Croatia 7 P Korea, Rep. of (South) 2 P P P Cuba 9 P P Kosovo 9 P P Curacao 9 P P Kuwait 8 P P P Cyprus 7 P P P Kyrgyzstan 9 P P Czech Republic, The 7 P P P P Lao P.D.R. 4 P Denmark 7 P P P P Latvia 7 P Djibouti 9 P P Lebanon 9 P P P Dominica 9 P P Lesotho 9 P P Dominican Republic 9 P Liberia 9 P P East Timor 9 P Libya 8 P doc = document contents only P = document and non-document contents Table continues overleaf Above is indicative for shipments from Shanghai; please refer to dct.dhl.com for your exact location or call DHL Customer Services on 95380. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
DHL Service & Rate Guide 2019: China 18 ZONES AND RATES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Calculate the Price Service Capability Optional Services Surcharges Customs Services Export Services Import Services of Your Shipment and Rating Zones SERVICE CAPABILITY AND RATING ZONES DHL DHL DHL Express DHL Express DHL Express DHL Express Country/Territory Zone Express Imports Country/Territory Zone Express Imports 12:00 9:00 12:00 9:00 Worldwide Worldwide Liechtenstein 7 P Sao Tome & Principe 9 P Lithuania 7 P P Saudi Arabia 8 P P P Luxembourg 7 P P P P Senegal 9 P P P Macau 1 P P Serbia, Rep. of 9 P P Macedonia, Rep. of 9 P Seychelles 9 P Madagascar 9 P P Sierra Leone 9 P P Malawi 9 P P Singapore 4 P P P P Malaysia 4 P P P Slovakia 7 P P P P Maldives 9 P P P Slovenia 7 P P P P Mali 9 P P P Solomon Islands 9 P P Malta 7 P P Somalia 9 P P Marshall Islands 9 P P Somaliland, Rep. of (North Somalia) 9 P P Martinique 9 P P South Africa 9 P P P Mauritania 9 P P South Sudan 9 P P Mauritius 9 P P Spain 7 P P P P Mayotte 9 P P Sri Lanka 9 P P P Mexico 6 P P St. Barthelemy 9 P Micronesia, Fed. States of 9 P P St. Eustatius 9 P P Moldova, Rep. of 9 P P St. Helena 9 P P Monaco 7 P St. Kitts 9 P P Mongolia 9 P St. Lucia 9 P Montenegro, Rep. of 9 P St. Maarten 9 P Montserrat 9 P P St. Vincent 9 P Morocco 9 P P Sudan 9 P P Mozambique 9 P P P Suriname 9 P P P Myanmar 9 P P Swaziland 9 P P Namibia 9 P P Sweden 7 P P P P Nauru, Rep. of 9 P P Switzerland 7 P P P P Nepal 9 P P P Syria 9 P P Netherlands Antilles 9 P Tahiti 9 P P Netherlands, The 7 P P P P Taiwan 2 P P P P Nevis 9 P Tajikistan 9 P P New Caledonia 9 P P Tanzania 9 P P New Zealand 5 P P P Thailand 4 P P P P Nicaragua 9 P P Togo 9 P P P Niger 9 P P Tonga 9 P Nigeria 9 P P Trinidad and Tobago 9 P P Niue 9 P P Tunisia 9 P Northern Mariana Islands 9 P Turkey 8 P P P Norway 7 P P P Turkmenistan NEW 9 P P Oman 8 P P P Turks and Caicos Islands 9 P P Pakistan 9 P P P Tuvalu 9 P P Palau 9 P Uganda 9 P P P Panama 9 P P P Ukraine 9 P P Papua New Guinea 9 P P United Arab Emirates 8 P P P Paraguay 9 P P P United Kingdom 7 P P P P Peru 9 P P P United States of America 6 P P P Philippines, The 4 P P P P Uruguay 9 P P P Poland 7 P P P P Uzbekistan 9 P Portugal 7 P P P P Vanuatu 9 P Puerto Rico 9 P P Vatican City 7 P Qatar 8 P P P Venezuela 9 P P P Reunion, Island of 9 P Vietnam 4 P P P Romania 9 P P Virgin Islands (British) 9 P Russian Federation, The 9 P P Virgin Islands (US) 9 P Rwanda 9 P P Yemen, Rep. of 9 P P Samoa 9 P P Zambia 9 P P P San Marino 9 P Zimbabwe 9 P P P doc = document contents only P = document and non-document contents Above is indicative for shipments from Shanghai; please refer to dct.dhl.com for your exact location or call DHL Customer Services on 95380. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
DHL Service & Rate Guide 2019: China 19 ZONES AND RATES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Calculate the Price Service Capability Optional Services Surcharges Customs Services Export Services Import Services of Your Shipment and Rating Zones Export rates by zone and product DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Documents only up to 2kg 0.5 139 196 184 203 288 312 330 409 580 1 188 273 255 279 384 443 463 563 774 1.5 237 350 326 355 480 574 596 717 968 2 286 427 397 431 576 705 729 871 1162 Documents from 2.5kg and non-documents from 0.5kg 0.5 229 323 292 346 347 355 455 583 875 1 279 396 369 422 456 472 574 737 1071 1.5 329 469 446 498 565 589 693 891 1267 2 379 542 523 574 674 706 812 1045 1463 2.5 429 615 600 650 783 823 931 1199 1659 3 478 688 670 724 888 938 1059 1353 1853 3.5 527 761 740 798 993 1053 1187 1507 2047 4 576 834 810 872 1098 1168 1315 1661 2241 4.5 625 907 880 946 1203 1283 1443 1815 2435 5 674 980 950 1020 1308 1398 1571 1969 2629 5.5 720 1050 1019 1094 1403 1512 1685 2107 2804 6 766 1120 1088 1168 1498 1626 1799 2245 2979 6.5 812 1190 1157 1242 1593 1740 1913 2383 3154 7 858 1260 1226 1316 1688 1854 2027 2521 3329 7.5 904 1330 1295 1390 1783 1968 2141 2659 3504 8 950 1400 1364 1464 1878 2082 2255 2797 3679 8.5 996 1470 1433 1538 1973 2196 2369 2935 3854 9 1042 1540 1502 1612 2068 2310 2483 3073 4029 9.5 1088 1610 1571 1686 2163 2424 2597 3211 4204 10 1134 1680 1640 1760 2258 2538 2711 3349 4379 11 1210 1794 1774 1906 2436 2756 2915 3593 4705 12 1286 1908 1908 2052 2614 2974 3119 3837 5031 13 1362 2022 2042 2198 2792 3192 3323 4081 5357 14 1438 2136 2176 2344 2970 3410 3527 4325 5683 15 1514 2250 2310 2490 3148 3628 3731 4569 6009 16 1590 2364 2444 2636 3326 3846 3935 4813 6335 17 1666 2478 2578 2782 3504 4064 4139 5057 6661 18 1742 2592 2712 2928 3682 4282 4343 5301 6987 19 1818 2706 2846 3074 3860 4500 4547 5545 7313 20 1894 2820 2980 3220 4038 4718 4751 5789 7639 Table continues overleaf
DHL Service & Rate Guide 2019: China 20 ZONES AND RATES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Calculate the Price Service Capability Optional Services Surcharges Customs Services Export Services Import Services of Your Shipment and Rating Zones Export rates by zone and product DHL EXPRESS WORLDWIDE Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 21 1984 2990 3126 3372 4226 4924 4957 6031 8083 22 2074 3160 3272 3524 4414 5130 5163 6273 8527 23 2164 3330 3418 3676 4602 5336 5369 6515 8971 24 2254 3500 3564 3828 4790 5542 5575 6757 9415 25 2344 3670 3710 3980 4978 5748 5781 6999 9859 26 2434 3840 3856 4132 5166 5954 5987 7241 10303 27 2524 4010 4002 4284 5354 6160 6193 7483 10747 28 2614 4180 4148 4436 5542 6366 6399 7725 11191 29 2704 4350 4294 4588 5730 6572 6605 7967 11635 30 2794 4520 4440 4740 5918 6778 6811 8209 12079 40 3120 5440 5440 5920 7640 8040 8800 10520 14240 50 3900 6800 6800 7400 9550 10050 11000 13150 17800 60 4680 8160 8160 8880 11460 12060 13200 15780 21360 70 5460 9520 9520 10360 13370 14070 15400 18410 24920 Multiplier rate per 1kg from 30.1kg 30.1 - 70.0 78 136 136 148 191 201 220 263 356 70.1 - 300.0 75 132 132 141 185 193 209 258 346 300.1 - 1000* 85 150 150 162 209 221 242 289 391 DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 92 countries worldwide. Add 69 CNY to the DHL Express Worldwide price. DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 28 countries worldwide. Add 199 CNY to the DHL Express Worldwide price. Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. Rates are in CNY and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see cn.dhl.com for details. * DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL standards for packing. Refer to our Packing Guide on cn.dhl.com/packingguide. These network restrictions are subject to change with 30 days’ notice.
DHL Service & Rate Guide 2019: China 21 ZONES AND RATES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Calculate the Price Service Capability Optional Services Surcharges Customs Services Export Services Import Services of Your Shipment and Rating Zones Import rates by zone and product DHL EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Documents only up to 2kg 0.5 154 216 202 224 317 342 363 449 638 1 207 300 279 309 422 487 510 619 852 1.5 260 382 356 394 527 631 657 789 1066 2 313 464 433 479 632 775 804 959 1280 Documents from 2.5kg and non-documents from 0.5kg 0.5 252 355 321 380 381 390 500 641 963 1 306 436 407 465 502 519 632 811 1178 1.5 359 517 493 550 623 648 764 981 1393 2 412 598 579 635 744 777 896 1151 1608 2.5 466 679 665 720 865 906 1028 1321 1823 3 519 760 742 802 980 1032 1168 1491 2037 3.5 572 841 819 884 1095 1158 1308 1661 2251 4 625 922 896 966 1210 1284 1448 1831 2465 4.5 678 1003 973 1048 1325 1410 1588 2001 2679 5 731 1084 1050 1130 1440 1536 1728 2171 2893 5.5 781 1159 1124 1211 1544 1662 1854 2323 3086 6 831 1234 1198 1292 1648 1788 1980 2475 3279 6.5 881 1309 1272 1373 1752 1914 2106 2627 3472 7 931 1384 1346 1454 1856 2040 2232 2779 3665 7.5 981 1459 1420 1535 1960 2166 2358 2931 3858 8 1031 1534 1494 1616 2064 2292 2484 3083 4051 8.5 1081 1609 1568 1697 2168 2418 2610 3235 4244 9 1131 1684 1642 1778 2272 2544 2736 3387 4437 9.5 1181 1759 1716 1859 2376 2670 2862 3539 4630 10 1231 1834 1790 1940 2480 2796 2988 3691 4823 11 1317 1962 1934 2100 2674 3038 3214 3959 5183 12 1403 2090 2078 2260 2868 3280 3440 4227 5543 13 1489 2218 2222 2420 3062 3522 3666 4495 5903 14 1575 2346 2366 2580 3256 3764 3892 4763 6263 15 1661 2474 2510 2740 3450 4006 4118 5031 6623 16 1747 2602 2654 2900 3644 4248 4344 5299 6983 17 1833 2730 2798 3060 3838 4490 4570 5567 7343 18 1919 2858 2942 3220 4032 4732 4796 5835 7703 19 2005 2986 3086 3380 4226 4974 5022 6103 8063 20 2091 3114 3230 3540 4420 5216 5248 6371 8423 Table continues overleaf
DHL Service & Rate Guide 2019: China 22 ZONES AND RATES The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates Calculate the Price Service Capability Optional Services Surcharges Customs Services Export Services Import Services of Your Shipment and Rating Zones Import rates by zone and product DHL EXPRESS WORLDWIDE IMPORT Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 21 2189 3300 3392 3708 4626 5442 5474 6637 8913 22 2287 3486 3554 3876 4832 5668 5700 6903 9403 23 2385 3672 3716 4044 5038 5894 5926 7169 9893 24 2483 3858 3878 4212 5244 6120 6152 7435 10383 25 2581 4044 4040 4380 5450 6346 6378 7701 10873 26 2679 4230 4202 4548 5656 6572 6604 7967 11363 27 2777 4416 4364 4716 5862 6798 6830 8233 11853 28 2875 4602 4526 4884 6068 7024 7056 8499 12343 29 2973 4788 4688 5052 6274 7250 7282 8765 12833 30 3071 4974 4850 5220 6480 7476 7508 9031 13323 40 3120 5440 5440 5920 7640 8040 8800 10520 14240 50 3900 6800 6800 7400 9550 10050 11000 13150 17800 60 4680 8160 8160 8880 11460 12060 13200 15780 21360 70 5460 9520 9520 10360 13370 14070 15400 18410 24920 Multiplier rate per 1kg from 30.1kg 30.1 - 70.0 78 136 136 148 191 201 220 263 356 70.1 - 300.0 75 132 132 141 185 193 209 258 346 300.1 - 1000* 85 150 150 162 209 221 242 289 391 DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 92 countries worldwide. Add 69 CNY to the DHL Express Worldwide price. Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter. Rates are in CNY and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions apply – see cn.dhl.com for details. * DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL standards for packing. Refer to our Packing Guide on cn.dhl.com/packingguide. These network restrictions are subject to change with 30 days’ notice.
SERVICE CENTER ADDRESSES AND PHONE NUMBERS PEK SOC Service Center TSN TJT Service Center TAO QDL Service Center DLC DLW Service Center Address: No.18 Ronghua Nan Lu, Address: Suite F Di Tian Tai Address: No.109 QiuYang Road, Address: No.192 Yao Xi Street Beijing Economic-Technological Industrial Park Huaihe Road ChengYang District, Gan Jing Zi District, Development Area, Beichen Science&Technology Area, Qingdao 266109 Dalian 116037 Beijing 100176 Tianjin 300402 Tel: 0532-87662000 Tel: 0411-82725883 Tel: 010-87852000 Tel: 022-24808000 XIY XYX Service Center WUH WUK Service Center CTU CDX Service Center SHA WTB Service Center Address: No.49 Zhangba 6 Road, Address: 1/F Building 8 Han Huang Address: No. 688，Yixin Road, Address: 1050 Waima Road, Xian 710075 Road 888，Dai Jiashan Technology Hi-Tech Development Zone, Huangpu District, Tel: 029-88451600 Venture Park，Jiang’an District, Chengdu 610041 200011 Wuhan 430011 Tel: 028-85151100 Tel: 021-63526580 Tel: 027-65660988 SZV SUZ Service Center HGH HGE Service Center HBH NGB Service Center XMN LXM Service Center Address: No.225, Xinghai Street, Address: 1F, Building 2, Address: No. 65 North Road Address: Northwest Side, Industrial Park, Address: No. 28 Tong Xie Road, Sheng Mei, 1/FL. Wanshan Industrial Bldg, Suzhou 215021 Hangzhou 310021 Hi-Tech Zone, No.78 Huli Dadao, Tel: 0512-62565600 Tel: 0571-28118118 Ningbo Xiamen 361009 Tel: 0574-27625000 Tel: 0592-2616088 CAN GZW Service Center SZX SFZ Service Center DGM DGU Service Center ZUH ZSN Service Center Address: No.3 Block, Address: 1/F, Block 2, Address: 3F Office Building, Address: No.6, Chengnan 1st Road, #18 Shi Tan Xi Road, International E-commerce Park, Intelligent Valley Jinfu, Nan District, Baiyun District, NO.105 MeiHua Rd, 2nd Road Liaobu Town, Zhongshan 528455 Guangzhou 510430 Shangmeilin, Dongguan 523078 Tel: 0760-23338686 Tel: 020-22256611 Futian District, Tel: 0769-22329333 Shenzhen 518049 Tel: 0755-83288043 DHL-Sinotrans Intl Air Courier Ltd. No.18 Ronghua South Road BDA Beijing China 100176 For contact details of the DHL Express office nearest to you, please visit our website at cn.dhl.com or call the customer service hotline on 95380 Valid: 1st January 2019
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