SERVICE & RATE GUIDE 2019 - DHL EXPRESS - PDF4PRO
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DHL EXPRESS
SERVICE & RATE
GUIDE 2019
HONG KONG
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The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
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DHL Service & Rate Guide 2019: Hong Kong 2 50 YEARS OF DELIVERING FOR OUR CUSTOMERS An ambitious BEGINNING In 2019, DHL reaches a milestone we are incredibly proud of: 50 years of delivering for our customers. We started our journey in the same year as another famous event – the 1969 moon landings. And in the same pioneering spirit we started small but with the world in our sights. After 50 years, we are proud of our 120,000 Certified International Specialists and leading infrastructure spread over more than 220 countries and territories worldwide – these allow us to truly be the most global service provider for our customers. We bring you expertise combined with passion, a can-do attitude and a desire for speed. It’s all thanks to our CUSTOMERS You place your shipments in our hands, and in so doing you put your trust in us. Every time. In fact, 160 million times each year. We THANK you and we celebrate YOUR TRUST over the past 50 years. An ambitious FUTURE A company that has always been on the move, DHL Express is embracing the future. We are committed to remaining at the forefront of an evolving world – from leading the way on e-commerce, to our GoGreen commitment, to deploying the latest technologies to get things First Time Right and enabling trade in new markets. Cherishing our pioneering spirit, we look forward with our customers to the next 50 years – to 2069 and beyond! Join us on this journey – the best is yet to come! John Pearson CEO, DHL Express
DHL Service & Rate Guide 2019: Hong Kong 3
THE INTERNATIONAL
SPECIALISTS
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
DHL Express is the global market leader and specialist in Through our Certified International Specialist Program we
international shipping and courier delivery services. We provide all DHL Express employees with the specialized
have been building and continuously improving our service knowledge they need to do their job competently and
for 50 years. Key to our success is the strength of our global confidently – and that’s good news for both employees and
network, spanning more than 220 countries and territories, customers. As Certified International Specialists you can rely
in which some 120,000 employees provide services to more on DHL Express as the experts in international express.
than 2.5 million customers.
This guide enables you to find out how DHL Express can
What really sets us apart is the international shipping help you with your international shipping needs, and
expertise of our people. Their knowledge, coupled with to see what best fits your needs from our wide range of
their passion and ‘can-do’ attitude, delivers a truly world- products and services. Should you have any questions,
class service and ensures that your shipments get to their please get in touch with your DHL Account Manager or
destination securely and as quickly as possible. visit us at dhl.com.hk/en/express.
DHL Service & Rate Guide 2019: Hong Kong 4
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services
All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers Our premium time-definite service offers a delivery before
an end of business day delivery service around the world for 9:00 (10:30 to the USA) on lanes that guarantee either a
pieces up to 70kg and shipments up to 1,000kg. next or second business day delivery. DHL Express 9:00 is
offered to the majority of business centers in Europe, the
We deliver reliably and quickly to more global destinations Middle East, Africa, Asia and the Americas. DHL Express 9:00
across a single integrated network than any other express features a money-back guarantee and is suitable for pieces
delivery company. up to 30kg and shipments up to 300kg.
DHL Express 12:00
With DHL Express 12:00 you will receive your shipments
before 12 noon on the next possible business day. DHL
Express 12:00 offers a money-back guarantee and allows for
heavier pieces up to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express DHL Express 9:00
DHL Express 12:00
Worldwide (10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00 (10:30
Service description the next possible on the next possible to the USA) on the next
business day business day possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 80 23
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment - 10 10
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see dhl.com.hk/en/express for details.
†
A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of
damaging equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the
shipper. These network restrictions are subject to change with 30 days’ notice.
DHL Service & Rate Guide 2019: Hong Kong 5
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services
IMPORT SERVICES
With our DHL Express Worldwide Import product, you can from another country and territory, to be delivered to your
import shipments from over 200 countries and territories country and territory or any other destination, by using our
in the world. This is more than any other express delivery dedicated electronic shipping solution for imports. You will
company can offer. What’s more, customers in, say, the USA can have one account number, one invoice in a single currency
order an import from China not just to the USA, but to other and a fixed price that means you know exactly what you
destinations as well. We call this a third country shipment. will pay.
There is no need for local brokers or forwarders to get DOMESTIC SERVICES
involved in any part of the process. You are in full control,
and able to manage all aspects of your imports in a very If you want to ship documents or goods within your own
simple way. country and territory, we can offer our domestic products
with delivery time by the end of the next possible business
If you need a faster delivery, our DHL Express 12:00 service is day.
available for import as well. You can order an import
DHL Service & Rate Guide 2019: Hong Kong 6
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services
POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
International e-commerce
The explosion in online shopping extends across borders, with
international purchases set to increase threefold by 2020. DHL On Demand Delivery
supports our customers’ international growth with: DHL’s On Demand Delivery tool keeps receivers
informed of shipment progress, allowing them to
n Global reach reschedule, reroute, release or conveniently collect
n Express options from a DHL Service Point. It is an innovative, easy-to-
n Duties and taxes paid options and customs expertise use, mobile-friendly service, especially for private or
n Late pick ups residential deliveries.
n Easy returns solutions
Designed to enhance the online shopper’s
Fast, flexible and easy experience, especially for private or residential
Consumers expect everything ‘on demand’ – anytime, deliveries, the service is available globally, meaning
anywhere. DHL shipping options give customers a distinct consistent service standards and a harmonized user
competitive edge: over 90% of online consumers look at the experience.
available delivery options before going to the checkout,
and their decision is influenced by delivery speed, flexibility
and ease.
Discover and grow
Visit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers
such as ‘The 21st Century Spice Trade’, customer and trend
research and market intelligence tools can enable you to
better understand your customers and shipping requirements
to take the next step in your e-commerce journey.
Our customers go global with ease and speed, maximizing the
enormous potential of international e-commerce.
DHL Service & Rate Guide 2019: Hong Kong 7
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services
OPTIONAL SERVICES the DHL standard liability with this service. It provides
coverage and compensation in the case of loss or damage.
DHL Express offers a wide range of optional services – from
non-standard deliveries and billing options to climate Direct Signature View charges
neutral shipping. You have the flexibility to choose the best If you are sending sensitive documents or high value
service for your needs with our express delivery services contents you can request DHL to obtain a direct signature
worldwide. from the consignee or a representative at the delivery
address. DHL will ensure your shipment is not re-directed, or
Duties and Taxes Paid View charges delivered at an alternative address.
DHL Express can arrange for the shipper or a third party to be
billed for any duties and taxes payable at destination, rather Importer of Record (IOR) View charges
than the receiver of the shipment being billed. Charges apply This service allows the shipper to send a dutiable shipment to
whenever the shipper requests that duties, taxes or other the receiver, with the duties and taxes invoiced to a third party
regulatory fees be paid outside of the destination country at destination acting as the nominated Importer of Record
and territory. (IOR). The customs invoice must indicate the importer’s billing
details in addition to the receiver’s shipping address.
Dedicated Pickup View charges
If your business needs a dedicated vehicle to collect unusual Printed invoice View charges
shipments or a pickup outside normal business hours, we can This service is for customers who require a paper invoice where
arrange this for you. e-billing is the agreed standard. This service provides flexibility
for a different invoicing method than what is already agreed.
Shipment Preparation View charges
This is a convenient, fast and reliable service for seasonal Residential Address
or irregular shipments that require extra resources for their Customers shipping at a home or private residence can activate
preparation. DHL manages the entire process of waybill specific delivery options by designating the delivery address
preparation, content selection, labelling and packaging, as residential. For such shipments, DHL Express will proactively
then sends the shipments to the designated international notify the receiver via email or SMS about the shipment’s
business addresses. process. Receivers can then select the most suitable delivery
option on the On Demand Delivery website.
Weekend Delivery/Collection View charges
We offer Saturday/Sunday/public holiday delivery and GoGreen Climate Neutral View charges
collection services from and to key cities. To check availability, This service is for customers who need a
please contact our Customer Service team on (852) 2400 3388. reliable method to calculate their annual
carbon emissions at a shipment level and
Shipment Insurance View charges subsequently offset these emissions
We recommend this comprehensive protection for your through approved environmental programs. The whole process
valuable or personal shipments, giving you peace of mind in is verified annually by an independent body accredited by the
the unlikely event of physical damage or loss. United Nations.
Extended Liability View charges DHL can also provide reports for either a high level estimate
If you are sending valuable documents such as passports, or a detailed carbon footprint. Please contact Customer
visa applications or regulatory certificates you can extend Service or your Sales Representative to learn more.
For a full list of optional services, please visit our website at dhl.com.hk/en/express/optional_services
DHL Service & Rate Guide 2019: Hong Kong 8
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services
SURCHARGES
In order to maintain a consistently high level of service, in Lithium Batteries View charges
specific circumstances DHL Express levies a surcharge for A surcharge may apply per shipment when the handling
exceptional activities, ensuring that these surcharges are fair and transportation of shipments involves Lithium Ion or
for all of our customers. Lithium Metal batteries compliant with the appropriate IATA
Packing Instructions 965 Section II.
Fuel Surcharge View charges
This variable surcharge is applied to the weight charge of Address Correction View charges
each shipment and any transportation related surcharges. This fixed surcharge is applied to any shipment that has
It is derived from publicly available fuel oil indices that are an incorrect delivery address at the time of pickup and
also shown on the DHL Express website at dhl.com.hk/en/ the delivery cannot be fulfilled after making efforts at
express. The charge is calibrated every month to the oil price the destination to determine the correct address. This
that was current two months prior to the billing month. The surcharge applies to international shipments.
Fuel Surcharge applies to international shipments.
Data Entry View charges
Remote Area View charges This fixed surcharge applies for each shipment consigned
This surcharge applies when a shipment is collected from with non-electronic, paper based manual waybills. Electronic
or delivered to a location that is distant or difficult to shipping documentation incurs no additional charges.
serve. The Remote Area surcharge applies to international
shipments. Security Charges View charges
Additional surcharges may apply when shipping from or to
Oversize Piece View charges a destination country and territory where DHL is operating
This fixed surcharge applies to every piece, including a at elevated risk due to continuous state of war, civil unrest,
pallet, that exceeds the scale weight of 70kg or with a single or continuous threats from terrorism (Elevated Risk), or
dimension in excess of 120cm. The Oversize Piece surcharge when shipping to a destination country and territory that
applies to international shipments. is subject to trade restrictions imposed by the UN Security
Council (Restricted Destination).
Non-Stackable Pallet View charges
This fixed surcharge is applied to every pallet within a
shipment that cannot be stacked, either on request by the
shipper, or because of its shape, content or packaging. This
surcharge applies to international shipments.
Dangerous Goods View charges
This surcharge is applied to any shipment that contains
substances or commodities that are classified as hazardous.
It applies to international shipments.
For a full list of surcharges, please visit our website at dhl.com.hk/en/express/shipping/shipping_advice/surcharges
DHL Service & Rate Guide 2019: Hong Kong 9
SERVICES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Export Services Import Services Domestic Services E-commerce Optional Services Surcharges Customs Services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with choice. DHL will transfer the responsibility for a shipment
extensive knowledge and experience of dealing with customs and related customs documentation to the customer’s
topics worldwide. For your peace of mind, we provide a wide nominated broker for clearance and last mile delivery.
range of customs support for standard as well as non-routine
customs-clearance processes. By making sure that clearance is a Multi-line Entry View charges
smooth and efficient process, we ensure your shipments arrive For shipments containing more than five different
as quickly as possible, and leave you free to focus on your core commodities, a multi-line entry change is applied for every
business. With our online tool (tas.dhl.com) we provide essential additional line item. All commodities require identification
customs information to help you prepare your shipments. and must be classified under unique harmonized code tariff
numbers. The charge applies to the duty and taxes payer.
Disbursement View charges
At the receiver’s request, DHL credit or cash is used to fund Bonded Storage View charges
the clearance, duty and tax charges relating to a shipment Storage charges apply when the shipment cannot be
or piece, instead of the receiver using their own bond or released by customs due to inaccurate or missing paperwork.
credit line. The customs process is accelerated, with DHL Charges take effect three calendar days after the freight
making prompt payment of relevant charges while the arrival date or broker notification, whichever is later. The
receiver defers payment until an agreed date. charge applies to the duty and taxes payer.
Advance Payment View charges Bonded Transit View charges
The service covers any import of a non-document shipment A bonded shipment occurs when DHL is requested to move
for which DHL has paid or used its customs credit line non-document foreign-origin goods to a location other than
advancing customs duties, taxes or regulatory charges on the regular DHL gateway at destination. Bonded Transit is
behalf of those importers with whom DHL has no contract. normally operated within a country and territory or customs
The charge is based on the credit advanced or guaranteed union, and is necessary prior to final clearance by the importer
and is subject to a standard minimum. or designated broker. Bonded Transit applies to both export
and import shipments whenever DHL is required to open,
Broker Notification View charges manage or report any form of transfer under bond using our
At the customer’s request, DHL will provide the necessary own guarantee.
paperwork to the customer’s designated broker to perform
the import clearance and resume the delivery to the Export Declaration View charges
final destination once the clearance is completed. DHL Applies in countries and territories where an export
is subsequently not responsible for the timeliness of the declaration is required for shipments containing controlled
submission to customs or for the release of the shipment. commodities or exceeding a certain value threshold or
weight. Depending on origin country and territory, shippers
Release to Broker View charges that submit a declaration online may avoid the local charge.
At shipper or importer request, the release of a DHL Express
shipment to the customers designated customs broker of
For a full list of customs services, please visit our website at dhl.com.hk/en/express/customs_support/customs_services
DHL Service & Rate Guide 2019: Hong Kong 10
HOW TO SHIP WITH
DHL EXPRESS
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT
Shipment weight Documentation required
If you are sending a large but lightweight shipment, where Waybill
its volumetric weight exceeds its actual weight, the cost of All shipments sent with DHL Express need to have a fully
the shipment is calculated on the space your consignment completed DHL waybill or label securely attached to each
takes up on the aircraft. This is a standard IATA method. To piece. This will enable the successful movement of your
calculate the volumetric weight of your shipment, simply shipment through the DHL network. Each waybill or label is
multiply the length by height by width in centimetres, then individually numbered to allow you to track your shipment
divide the total sum by 5,000. from collection through to delivery. Your shipment may also
need to be accompanied by customs documentation, such
as a commercial or proforma invoice, as well as additional
paperwork depending on the contents and value of the
shipment and the country and territory you are sending to.
Invoice
Height A commercial or proforma invoice is required when sending
non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a
declaration containing all the details of a transaction and
is used by customs authorities to assess if duties or taxes
are payable. A commercial invoice is used when goods are
part of a commercial transaction or intended for resale.
Length
A proforma invoice is used when sending goods of no
Width
commercial value (for example, when sending samples).DHL Service & Rate Guide 2019: Hong Kong 11
HOW TO SHIP WITH
DHL EXPRESS
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Your invoice will require the following details:
1 Bank details 8 Reason for export
These are the bank details that will be used for the This could be: For Sale; For Repair; After Repair; Gift;
transaction between the seller and buyer. These details are Sample; Personal Use Not For Resale; Replacement;
not required for non-commercial/proforma invoices. Intercompany Transfer; or Personal Effects.
2 Description
Generic or broad descriptions are no longer permitted and
Exporter
Tax ID/VAT No:
Commercial Invoice
are likely to cause delays. Descriptions should include the
Bank details Date:
1
items, how many there are, what they are made of, and
Waybill number:
what they will be used for. For example, describing items Invoice no:
as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs Exporter code:
classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer
Tax ID/VAT No:
3 Commodity code Shipment reference:
This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of
goods code quantity [Currency] value weight manufacture/origin
country and territory to classify the goods to be exported. It 2 3
[Currency]
4
assists clearance and avoids delays.
4 Country and territory of manufacture/origin
Freight:
This relates to the place of manufacture, not the country Insurance:
and territory of export. If items are manufactured in more
Total declared value/currency: Total net
5
than one country and territory, please list the origins. weight/ kg(s)
Total Pieces Total gross
weight/ kg(s)
5 Total declared value Type of export: 6
Incoterms: 7
This is the total value of the transaction for customs
Reason for export: 8
purposes based on the Incoterm selected. The total declared I/We hereby certify that the information contained in this invoice is true and correct and that
the contents of the shipments are as stated above
value should include freight and insurance charges if the
Position in company: Signature:
seller is responsible for these two elements.
Company stamp
6 Type of export
The options are: (1) Permanent; (2) Temporary; and
(3) Repair & Return.
7 Incoterms
Insert the Incoterm that best describes the terms of the
transaction. For example, DAP (Delivered At Place).DHL Service & Rate Guide 2019: Hong Kong 12
HOW TO SHIP WITH
DHL EXPRESS
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely Prohibited and Restricted Goods
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage
by DHL. This list includes items which are prohibited for
Packaging guidelines carriage by any law, regulation or statute of any federal,
n If you are re-using envelopes or boxes, please ensure that state or local government of any country and territory
old labels and markings are removed from, to or through which the items may be carried. For
n Securely fix the waybill to the shipment. The waybill can international carriage there may be additional prohibited
be thought of as the shipment’s airline ticket and it will items specified by the country of destination. DHL may at its
delay delivery if it becomes separated from your shipment sole discretion refuse to carry other items not listed below.
n The barcodes on the waybill are scanned at numerous points n All Samsung Galaxy Note7 and Samsung Note7 devices
during your shipment’s journey. Please ensure the barcode n Bullion (of any precious metal)
is flat and not covered by tape, shrinkwrap or strapping n Cash (legal tender – bank notes, currency notes and coins)
n Place the waybill on the top or side of your shipment n Complete firearms, ammunition, explosives/explosive
and please ensure it does not overlap the corners or devices including inert explosives and test pieces, air guns,
edges of boxes replica and imitation firearms
n Use adequate protective wrapping for fragile or delicate n Human remains or ashes in any form
items and ensure they are packed as far away as possible n Hunting (animal) trophies, animal parts such as ivory
from the corners of boxes and shark’s fin, animal remains or ashes, or animal by-
n To prevent injury to our employees, please pay special products and derived products not intended for human
attention to the packaging of sharp items. There should not consumption, prohibited for movement by the CITES
be any possibility of the contents piercing the packaging Convention and/or local law
n Any individual pieces over 70kg should be placed on a n Illegal goods, such as counterfeit goods and narcotics
pallet. If you are sending a multi-piece shipment, it is not n Live animals (including but not limited to mammals,
necessary to place the individual pieces on a pallet unless reptiles, fish, invertebrates, amphibians, birds, insects,
they exceed 70kg. For example, a shipment comprising larvae and pupae)
four 25kg pieces does not have to be placed on a pallet n Loose lithium metal batteries under IATA PI968 section II
n Loose precious and semi-precious stones (cut or un-cut,
DHL packaging polished or un-polished)
We offer a range of high-quality DHL-branded packaging
items, suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Tubes
For more information please refer to the Packing Guide
available on dhl.com.hk/en/express/shipping/shipping_
advice/packaging_advice.DHL Service & Rate Guide 2019: Hong Kong 13
HOW TO SHIP WITH
DHL EXPRESS
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Restricted Items and any goods specified as such under International Air
The following items will NOT be accepted for carriage unless Transport Association regulations (“IATA”), the Agreement
otherwise agreed to by DHL. To obtain such agreement a on Dangerous Goods by Road (“ADR”) or International
business case will need to be conducted by DHL and the Maritime Dangerous Goods (“IMDG”) regulations.
items approved for carriage will be recorded in writing with Applicable to all shipments valued in excess of EUR 500,000
the Customer. n Financial and monetary commodities – examples include
n Air guns, tasers, imitation or replica firearms, firearm but are not limited to activated SIM cards for mobile
parts and replica ammunition (includes rifle butts, trigger phones, blank or activated credit or cash dispenser cards,
mechanisms, screws/bolts etc which are manufactured for blank cheques, event tickets, lottery tickets, money or
the sole purpose of creating a functional firearm) postal orders, pre-paid phone cards, tickets (blank stock),
n Antiques and works of art with a shipment value in excess traveller’s cheques, vouchers/tokens, unused stamps etc.
of EUR 500,000 Applicable to all shipments valued in excess of EUR 500,000
n Banderols/Tax stickers with a shipment value in excess of n Furs
EUR 500,000 n Jewellery and watches and with individual values in excess
n Cannabis for medicinal purposes from bona fide of EUR 5,000. The shipment must not exceed EUR 100,000
pharmaceutical manufacturers with appropriate licences
and where lawful to ship, which must be in tablet or liquid
form, may be carried with an approved business case. The PAYING FOR YOUR SHIPMENT
value of one shipment must not exceed EUR 10,000
n Cigarettes, cigars, tobacco products and electronic You can pay for DHL Express services either with cash, a
cigarettes with a shipment value in excess of EUR 500,000 credit card or by bank transfer. You can open an account
n Commemorative coins and medals with an individual with DHL Express to pay via bank transfer; and all account
value or total shipment value of EUR 2,000 or more are customers receive invoices on a pre-agreed basis. For
restricted for carriage more details, please get in touch with a Customer Service
n Dangerous/hazardous goods including but not limited to Advisor at your local DHL Express office or go to
perfumes, aftershaves, aerosols, flammable substances, dry dhl.com.hk/en/express/shipping/open_account.
ice, biological substances, UN classified dangerous goodsDHL Service & Rate Guide 2019: Hong Kong 14
SHIPPING TOOLS
The International
international Specialists
specialists Services How to Ship
ship with DHL Express Shipping Tools
tools Zones
Zones and
and Rates
rates
SHIPPING TOOLS
Making shipping easier
DHL Express offers a choice of electronic tools to suit even
the most demanding requirements. We invest continually
in market-leading technologies to make it easier for you to The all-new MyDHL+ re-imagines the way the
send your shipments around the world. As a result, you have shipping business does business, by combining the
more time to focus on your business. tools and services our customers use most. With
the new mobile friendly and intuitive interface,
Our electronic solutions cover online and offline options, customers can now import, export, schedule a
as well as integrated solutions. In addition, we provide pickup, track shipments and pay bills more quickly
industry-specific solutions tailored for the Life Sciences and than ever – all in one visit, with one password and
Technology sectors. More information about our general zero headaches. MyDHL+ makes shipping incredibly
capabilities is provided on this page. easy to navigate the complexities of international
shipping. Try it out now at mydhl.express.dhl/hk/en/
dhl.com home.html.
Our website provides a comprehensive guide to DHL Express
shipping services, as well as transport news, service updates
and contact details. To make doing business with us even
easier, the site features interactive tools that include online
booking, tracking and a volumetric weight calculator.
Easyship
This is an offline advanced shipment management tool for
any organization with large shipping volumes or regular
scheduled deliveries. DHL Easyship can handle the needs of
multinational supply chains or any business with a central
shipping function. It is a Windows-based system, which is easy
to use yet very powerful – enabling you to handle everything
from regular mailshots to multi-stage shipping processes.
Customer shipping integration
Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
warehouse or customer service application. This provides global
shipment tracking while making it faster and easier to access
information about transit times, rates and courier bookings.
Specific solutions
DHL offers additional capabilities for businesses requiring more
specialized solutions – for example, its Medical Express and
Collect & Return services. For more information, please contact
your DHL Account Manager or local Customer Service team.DHL Service & Rate Guide 2019: Hong Kong 15
ZONES AND RATES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
CALCULATE THE PRICE OF YOUR SHIPMENT
1. Decide which service best suits your needs (see page 4 for 3. D
etermine the rating zone of the origin or destination
international services) (see pages 17 - 20)
2. Weigh your shipment (see page 10 and dhl.com.hk/en/ 4. F ind the rate using the rating zone and weight of your
tools/volumetric_weight_express) shipment (see page 21 - 23 for exports and page 24 - 26
for imports)
OPTIONAL SERVICES
Optional services View explanation Charging method Charge
Duties and Taxes Paid Per shipment HK$150
Dedicated Pickup Per shipment HK$350
Shipment Preparation Per shipment HK$200
Weekend Collection Per shipment HK$350
Weekend Delivery Per shipment HK$350
Shipment Insurance By shipment value HK$60, or 2% of stated shipment value if higher
Extended Liability Per shipment HK$60
Direct Signature Per shipment HK$45
Importer of Record (IOR) Per shipment HK$120
Printed Invoice Per invoice HK$30
HK$1.1 per kg
GoGreen Climate Neutral By shipment weight
minimum HK$1.1 per shipment
Please visit our website for a full list of optional services.DHL Service & Rate Guide 2019: Hong Kong 16
ZONES AND RATES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
SURCHARGES
Surcharges View explanation Charging method Charge
Fuel Surcharge Per shipment As per index
By shipment HK$4.6 per kg,
Remote Area
weight minimum HK$230 per shipment
Additional Handling
Oversize Piece Per piece HK$900
Non-Stackable Pallet Per piece HK$1,350
Dangerous Goods
Full Dangerous Goods Per shipment HK$900
Lithium Batteries Section II (PI965) Per shipment HK$900
Limited Quantities Per shipment HK$200
Dry Ice (UN1845) Per shipment HK$100
Ambient Insulated Packaging Per shipment HK$1,500 (6 boxes per shipment)
Address Correction Per shipment HK$100
Data Entry Per shipment HK$30
Security Charges
Elevated Risk Per shipment HK$200
Restricted Destination Per shipment HK$300
CUSTOMS SERVICES
Customs services View explanation Charging method Charge
Disbursement Per shipment HK$90, or 2% of the credit advanced if higher
Advance Payment Per shipment HK$90, or 2% of the credit advanced if higher
Broker Notification Per shipment HK$100
Release to Broker Per shipment HK$400
Multi-line Entry Per line item HK$45
Per shipment and per kg per day HK$1 per kg per day or minimum HK$50 per
Bonded Storage
after 3 calendar days shipment per day
Bonded Transit Per shipment HK$400
Export Declaration Per shipment HK$40
Please visit our website for a full list of surcharges and customs services.DHL Service & Rate Guide 2019: Hong Kong 17
ZONES AND RATES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
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Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
SERVICE CAPABILITY AND RATING ZONES
DHL is pleased to now extend our global network to Turkmenistan
DHL DHL Express DHL Express
Country and Territory Zone DHL Express 12:00 DHL Express 10:30 DHL Express 9:00
Express Worldwide Worldwide Import 12:00 Import
Afghanistan 10 3 4
Albania 10 1 2 2
Algeria 10 1 2 2 (Doc Only)
American Samoa 9 5 4
Andorra 8 4 3
Angola 10 3 3
Anguilla 10 2 3
Antigua 10 2 4
Argentina 10 3 3
Armenia 10 3 3
Aruba 10 2 4
Australia 5 1 2 1 1
Austria 8 1 1 1 2 2
Azerbaijan 10 3 3
Bahamas 10 1 3
Bahrain 10 2 2 2 2 (Doc Only)
Bangladesh 9 2 2
Barbados 10 2 4
Belarus 10 2 2
Belgium 8 1 1 1 2 2
Belize 10 2 4
Benin 10 3 3 3 (Doc Only)
Bermuda 10 1 3
Bhutan 9 3 3
Bolivia 10 4 4
Bonaire 10 2 4
Bosnia & Herzegovina 10 1 2 2
Botswana 10 2 2
Brazil 10 2 3 (Non-Doc only) 4
Brunei 3 2 2
Bulgaria 8 1 1 2 2
Burkina Faso 10 3 3 (Doc Only) 4 4 (Doc Only)
Burundi 10 2 3
Cambodia 3 1 2 2 (Doc Only)
Cameroon 10 3 3 4 4
Canada 7 1 1 3
Canary Islands, The 10 2 3
Cape Verde 10 5 4
Cayman Islands 10 1 3
Central African Republic 10 4 4
Chad 10 5 4
Chile 10 2 2 4 4 (Doc Only)
China, People's Republic
Guangdong Province 1 1 1 1 1
Other Provinces 2 1 2 1 1
Colombia 10 2 2 3
Comoros 10 5 4
Congo 10 3 4
Congo, Democratic Rep. of 10 3 3 (Doc Only) 4 4 (Doc Only)
Cook Islands 9 4 3
Costa Rica 10 2 3
Cote d'Ivoire 10 3 3 (Doc Only) 3 3
Croatia 8 1 2 2
Cuba 10 5 6
Curacao 10 2 4
Cyprus 8 2 2 3 3 (Doc Only)
Czech Republic, The 8 1 1 1 2 2
Denmark 8 1 1 1 2 2
Djibouti 10 3 4
Table continues overleafDHL Service & Rate Guide 2019: Hong Kong 18
ZONES AND RATES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
SERVICE CAPABILITY AND RATING ZONES
DHL DHL Express DHL Express
Country and Territory Zone DHL Express 12:00 DHL Express 10:30 DHL Express 9:00
Express Worldwide Worldwide Import 12:00 Import
Dominica 10 2 4
Dominican Republic 10 2 2
Ecuador 10 3 3 (Doc Only) 3
Egypt 10 2 2 3 3
El Salvador 10 2 3
Eritrea 10 6 4
Estonia 8 1 1 2 2
Ethiopia 10 2 3
Falkland Islands 10 5 3
Faroe Islands 10 2 3
Fiji 9 3 3
Finland 8 1 1 2 2
France 8 1 1 1 2 2
French Guyana 10 3 4
Gabon 10 3 3 (Doc Only) 3 3 (Doc Only)
Gambia 10 4 4
Georgia 10 3 3
Germany 8 1 1 1 2 2
Ghana 10 3 3 (Doc Only) 3 3
Gibraltar 8 2 3 3
Greece 8 1 1 2 2 (Doc Only)
Greenland 10 2 3
Grenada 10 2 4
Guadeloupe 10 3 4
Guam 9 2 2
Guatemala 10 2 2 (Doc Only) 3
Guernsey 8 2 2 2 2
Guinea Republic 10 3 4 4 (Doc Only)
Guinea-Bissau 10 5 4
Guinea - Equatorial 10 4 4
Guyana (British) 10 3 4
Haiti 10 2 3
Honduras 10 2 3
Hungary 8 1 1 2 2
Iceland 10 1 1 2 2
India 8 1 1 2 (Non-Doc Only)
Indonesia 3 1 1
Iran, Islamic Rep. of 10 2 2 2
Iraq 10 5 4
Ireland, Rep. of 8 1 1 1 2 2
Israel 9 1 2 2
Italy 8 1 1 1 2 2
Jamaica 10 1 3
Japan 4 1 1 1 1
Jersey 8 2 2 2 2
Jordan 10 2 2 (Doc Only) 2 2
Kazakhstan 10 3 3 3 3 (Doc Only)
Kenya 10 2 2 2 2
Kiribati 9 3 5
Korea, D.P.R of (North) 9 6 5
Korea. Rep. of (South) 2 1 1 1 1
Kosovo 10 2 2 2
Kuwait 10 2 2 2 2 (Doc Only)
Kyrgyzstan 10 4 3
Laos 3 1 1 1
Latvia 8 1 2 2
Lebanon 10 2 2 2 2 (Doc Only)
Lesotho 10 2 2 2 (Doc Only)
Liberia 10 3 5
Table continues overleafDHL Service & Rate Guide 2019: Hong Kong 19
ZONES AND RATES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
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Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
SERVICE CAPABILITY AND RATING ZONES
DHL DHL Express DHL Express
Country and Territory Zone DHL Express 12:00 DHL Express 10:30 DHL Express 9:00
Express Worldwide Worldwide Import 12:00 Import
Libya 10 6 6
Liechtenstein 8 1 1 2 2
Lithuania 8 1 1 (Doc Only) 2 2
Luxembourg 8 1 1 1 2 2
Macau 1 1 1 (Doc Only) 1 1 (Doc Only)
Macedonia, Rep. of 10 1 2 2
Madagascar 10 3 3 3
Malawi 10 3 4
Malaysia 3 1 1 1 1
Maldives 9 2 2
Mali 10 3 3 3
Malta 8 2 2 (Doc Only) 3 3 (Doc Only)
Marshall Islands 9 4 4
Martinique 10 3 4
Mauritania 10 4 3
Mauritius 10 2 2 2
Mayotte 10 5 4
Mexico 7 1 3
Micronesia, Fed. States of 9 4 4
Moldova, Rep. of 10 2 3
Monaco 8 1 1 2 2
Mongolia 10 2 2
Montenegro 10 2 2 2
Montserrat 10 2 4
Morocco 10 1 2 2 (Doc Only)
Mozambique 10 2 2 (Doc Only) 3 3 (Doc Only)
Myanmar 9 1 1 1 (Doc Only)
Namibia 10 2 2 (Doc Only) 2 2 (Doc Only)
Nauru, Rep. of 9 5 4
Nepal 9 2 2 2 (Doc Only)
Netherlands, The 8 1 1 1 2 2
Nevis 10 2 4
New Caledonia 9 4 4
New Zealand 5 2 2 1
Nicaragua 10 2 3
Niger 10 4 3
Nigeria 10 3 3 3
Niue 9 5 4
Northern Mariana Islands 9 2 2
Norway 8 1 1 2 2
Oman 10 2 2 2 (Doc Only)
Pakistan 9 2 2 (Doc Only) 2 2
Palau 9 4 4
Panama 10 1 3
Papua New Guinea 9 3 3
Paraguay 10 3 3 4
Peru 10 2 2 (Doc Only) 3
Philippines, The 3 1 1 1 1 1
Poland 8 1 1 1 (Doc Only) 2 2
Portugal 8 1 1 1 2 2
Puerto Rico 7 1 3
Qatar 10 3 3 (Doc Only) 2 2 (Doc Only)
Reunion, Island of 10 2 4
Romania 8 1 2 2 (Doc Only)
Russian Federation, The 10 1 2 2 (Doc Only)
Rwanda 10 3 3
Samoa 9 2 3
San Marino 8 1 1 (Doc Only) 2 2
Sao Tome & Principe 10 4 4
Table continues overleafDHL Service & Rate Guide 2019: Hong Kong 20
ZONES AND RATES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
SERVICE CAPABILITY AND RATING ZONES
DHL DHL Express DHL Express
Country and Territory Zone DHL Express 12:00 DHL Express 10:30 DHL Express 9:00
Express Worldwide Worldwide Import 12:00 Import
Saudi Arabia 10 2 2 2 2 (Doc Only)
Senegal 10 2 2 3 3
Serbia, Rep. of 10 1 2 2
Seychelles 10 3 2
Sierra Leone 10 4 4 4 (Doc Only)
Singapore 3 1 1 1 1 1
Slovakia 8 1 1 1 2 2
Slovenia 8 1 1 2 2
Solomon Islands 9 4 4
Somalia 10 5 5
Somaliland, Republic of (North Somalia) 10 6 4
South Africa 10 2 2 2 2
South Sudan 10 2 4
Spain 8 1 1 1 2 2
Sri Lanka 9 2 2 2 2
St. Barthelemy 10 2 4
St. Eustatius 10 2 4
St. Helena 10 6 6
St. Kitts 10 2 4
St. Lucia 10 2 4
St. Maarten 10 2 4
St. Vincent 10 2 4
Sudan 10 2 3 3 (Doc Only)
Suriname 10 3 4
Swaziland 10 2 3 3 (Doc Only)
Sweden 8 1 1 1 2 2
Switzerland 8 1 1 1 2 2
Syria 10 6 5 4
Tahiti 9 3 4
Taiwan 2 1 1 1 1 1
Tajikistan 10 3 4
Tanzania 10 3 3 3 (Doc Only)
Thailand 3 1 1 1 1 1
Timor-Leste 9 3 3
Togo 10 3 3
Tonga 9 4 4
Trinidad & Tobago 10 2 4
Tunisia 10 2 2 2 (Doc Only)
Turkey 9 1 1 2 2
Turkmenistan NEW 10 4 3
Turks & Caicos Islands 10 3 4
Tuvalu 9 4 4
Uganda 10 3 3 (Doc Only) 3 3 (Doc Only)
Ukraine 10 1 2 2 (Doc Only)
United Arab Emirates 9 1 2 2
United Kingdom 8 1 1 1 2 2
United States of Amercia
Western Region 6 1 1 1 3
Rest of Country 7 1 1 1 3
Uruguay 10 2 3
Uzbekistan 10 4 3
Vanuatu 9 2 4
Vatican City 8 1 1 2 2
Venezuela 10 3 3
Vietnam 3 1 1 (Doc Only) 1 1
Virgin Islands (British) 10 2 3
Virgin Islands (US) 7 2 2
Yemen, Rep. of 10 3 6
Zambia 10 2 2 3 3 (Doc Only)
Zimbabwe 10 2 2 (Doc Only) 3 3 (Doc Only)
For transit times and the availability of DHL Express 12:00, DHL Express 10:30 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply. Transit time shown is for
document and non-document picked up before the cut-off time in Hong Kong, excluding the shipment pick up date and public holiday at destination. The
above transit time is for general reference only. Please call the 24-hour Customer Hotline (852) 2400 3388 for details.DHL Service & Rate Guide 2019: Hong Kong 21
ZONES AND RATES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
Export rates by zone and product
DHL EXPRESS WORLDWIDE
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
Documents only up to 2kg
0.5 167 178 181 281 312 322 329 365 490 736
1 192 217 222 348 381 390 398 436 576 927
1.5 217 256 263 415 450 458 467 507 662 1,118
2 242 295 304 482 519 526 536 578 748 1,309
Documents from 2.5kg and non-documents from 0.5kg
0.5 254 284 291 366 409 449 461 613 667 1,016
1 278 320 330 428 473 502 516 680 755 1,227
1.5 302 356 369 490 537 555 571 747 843 1,438
2 326 392 408 552 601 608 626 814 931 1,649
2.5 350 428 447 614 665 661 681 881 1,019 1,860
3 393 490 511 690 753 754 775 994 1,145 2,245
3.5 436 552 575 766 841 847 869 1,107 1,271 2,630
4 479 614 639 842 929 940 963 1,220 1,397 3,015
4.5 522 676 703 918 1,017 1,033 1,057 1,333 1,523 3,400
5 565 738 767 994 1,105 1,126 1,151 1,446 1,649 3,785
5.5 606 768 800 1,062 1,174 1,190 1,218 1,518 1,728 3,956
6 647 798 833 1,130 1,243 1,254 1,285 1,590 1,807 4,127
6.5 688 828 866 1,198 1,312 1,318 1,352 1,662 1,886 4,298
7 729 858 899 1,266 1,381 1,382 1,419 1,734 1,965 4,469
7.5 770 888 932 1,334 1,450 1,446 1,486 1,806 2,044 4,640
8 811 918 965 1,402 1,519 1,510 1,553 1,878 2,123 4,811
8.5 852 948 998 1,470 1,588 1,574 1,620 1,950 2,202 4,982
9 893 978 1,031 1,538 1,657 1,638 1,687 2,022 2,281 5,153
9.5 934 1,008 1,064 1,606 1,726 1,702 1,754 2,094 2,360 5,324
10 975 1,038 1,097 1,674 1,795 1,766 1,821 2,166 2,439 5,495
10.5 999 1,069 1,128 1,725 1,848 1,818 1,874 2,222 2,496 5,643
11 1,023 1,100 1,159 1,776 1,901 1,870 1,927 2,278 2,553 5,791
11.5 1,047 1,131 1,190 1,827 1,954 1,922 1,980 2,334 2,610 5,939
12 1,071 1,162 1,221 1,878 2,007 1,974 2,033 2,390 2,667 6,087
12.5 1,095 1,193 1,252 1,929 2,060 2,026 2,086 2,446 2,724 6,235
Table continues overleafDHL Service & Rate Guide 2019: Hong Kong 22
ZONES AND RATES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
Export rates by zone and product
DHL EXPRESS WORLDWIDE
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
13 1,119 1,224 1,283 1,980 2,113 2,078 2,139 2,502 2,781 6,383
13.5 1,143 1,255 1,314 2,031 2,166 2,130 2,192 2,558 2,838 6,531
14 1,167 1,286 1,345 2,082 2,219 2,182 2,245 2,614 2,895 6,679
14.5 1,191 1,317 1,376 2,133 2,272 2,234 2,298 2,670 2,952 6,827
15 1,215 1,348 1,407 2,184 2,325 2,286 2,351 2,726 3,009 6,975
15.5 1,239 1,379 1,438 2,235 2,378 2,338 2,404 2,782 3,066 7,123
16 1,263 1,410 1,469 2,286 2,431 2,390 2,457 2,838 3,123 7,271
16.5 1,287 1,441 1,500 2,337 2,484 2,442 2,510 2,894 3,180 7,419
17 1,311 1,472 1,531 2,388 2,537 2,494 2,563 2,950 3,237 7,567
17.5 1,335 1,503 1,562 2,439 2,590 2,546 2,616 3,006 3,294 7,715
18 1,359 1,534 1,593 2,490 2,643 2,598 2,669 3,062 3,351 7,863
18.5 1,383 1,565 1,624 2,541 2,696 2,650 2,722 3,118 3,408 8,011
19 1,407 1,596 1,655 2,592 2,749 2,702 2,775 3,174 3,465 8,159
19.5 1,431 1,627 1,686 2,643 2,802 2,754 2,828 3,230 3,522 8,307
20 1,455 1,658 1,717 2,694 2,855 2,806 2,881 3,286 3,579 8,455
20.5 1,480 1,697 1,751 2,761 2,925 2,874 2,950 3,360 3,667 8,676
21 1,505 1,736 1,785 2,828 2,995 2,942 3,019 3,434 3,755 8,897
21.5 1,530 1,775 1,819 2,895 3,065 3,010 3,088 3,508 3,843 9,118
22 1,555 1,814 1,853 2,962 3,135 3,078 3,157 3,582 3,931 9,339
22.5 1,580 1,853 1,887 3,029 3,205 3,146 3,226 3,656 4,019 9,560
23 1,605 1,892 1,921 3,096 3,275 3,214 3,295 3,730 4,107 9,781
23.5 1,630 1,931 1,955 3,163 3,345 3,282 3,364 3,804 4,195 10,002
24 1,655 1,970 1,989 3,230 3,415 3,350 3,433 3,878 4,283 10,223
24.5 1,680 2,009 2,023 3,297 3,485 3,418 3,502 3,952 4,371 10,444
25 1,705 2,048 2,057 3,364 3,555 3,486 3,571 4,026 4,459 10,665
25.5 1,730 2,087 2,091 3,431 3,625 3,554 3,640 4,100 4,547 10,886
26 1,755 2,126 2,125 3,498 3,695 3,622 3,709 4,174 4,635 11,107
26.5 1,780 2,165 2,159 3,565 3,765 3,690 3,778 4,248 4,723 11,328
27 1,805 2,204 2,193 3,632 3,835 3,758 3,847 4,322 4,811 11,549
27.5 1,830 2,243 2,227 3,699 3,905 3,826 3,916 4,396 4,899 11,770
28 1,855 2,282 2,261 3,766 3,975 3,894 3,985 4,470 4,987 11,991
Table continues overleafDHL Service & Rate Guide 2019: Hong Kong 23
ZONES AND RATES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
Export rates by zone and product
DHL EXPRESS WORLDWIDE
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
28.5 1,880 2,321 2,295 3,833 4,045 3,962 4,054 4,544 5,075 12,212
29 1,905 2,360 2,329 3,900 4,115 4,030 4,123 4,618 5,163 12,433
29.5 1,930 2,399 2,363 3,967 4,185 4,098 4,192 4,692 5,251 12,654
30 1,955 2,438 2,397 4,034 4,255 4,166 4,261 4,766 5,339 12,875
Multiplier rate per 1kg from 30.1kg
30.1 - 70.0 56 73 73 117 128 127 127 142 159 376
70.1 - 300.0 58 69 69 110 121 120 124 133 153 353
300.1 - 1000* 65 76 76 123 135 134 137 149 169 389
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 80 countries and territories
worldwide. Add HK$50 to DHL Express Worldwide prices.
DHL Express 10:30 – Guaranteed delivery before 10:30 on the next possible working day to the USA. Add HK$100 to DHL
Express Worldwide prices.
DHL Express 9:00 – Guaranteed delivery before 9:00 on the next possible working day to over 22 countries and territories
worldwide. Add HK$250 to DHL Express Worldwide prices.
Shipments up to 30kg are calculated on 0.5kg increment basis. A 1kg increment applies for shipments over 30kg.
Rates are in Hong Kong dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions
apply – see dhl.com.hk/en/express for details.
* DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.com.hk/en/express/shipping/shipping_advice/packaging_advice. These
network restrictions are subject to change with 30 days’ notice.DHL Service & Rate Guide 2019: Hong Kong 24
ZONES AND RATES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
Documents only up to 2kg
0.5 200 215 218 338 373 386 395 437 587 884
1 229 260 266 417 454 466 476 523 689 1,113
1.5 258 305 314 496 535 546 557 609 791 1,342
2 287 350 362 575 616 626 638 695 893 1,571
Documents from 2.5kg and non-documents from 0.5kg
0.5 305 341 348 440 491 540 551 735 802 1,221
1 333 385 393 513 565 606 618 814 905 1,473
1.5 361 429 438 586 639 672 685 893 1,008 1,725
2 389 473 483 659 713 738 752 972 1,111 1,977
2.5 417 517 528 732 787 804 819 1,051 1,214 2,229
3 467 590 602 824 890 916 933 1,186 1,365 2,692
3.5 517 663 676 916 993 1,028 1,047 1,321 1,516 3,155
4 567 736 750 1,008 1,096 1,140 1,161 1,456 1,667 3,618
4.5 617 809 824 1,100 1,199 1,252 1,275 1,591 1,818 4,081
5 667 882 898 1,192 1,302 1,364 1,389 1,726 1,969 4,544
5.5 715 921 940 1,272 1,383 1,438 1,468 1,814 2,064 4,749
6 763 960 982 1,352 1,464 1,512 1,547 1,902 2,159 4,954
6.5 811 999 1,024 1,432 1,545 1,586 1,626 1,990 2,254 5,159
7 859 1,038 1,066 1,512 1,626 1,660 1,705 2,078 2,349 5,364
7.5 907 1,077 1,108 1,592 1,707 1,734 1,784 2,166 2,444 5,569
8 955 1,116 1,150 1,672 1,788 1,808 1,863 2,254 2,539 5,774
8.5 1,003 1,155 1,192 1,752 1,869 1,882 1,942 2,342 2,634 5,979
9 1,051 1,194 1,234 1,832 1,950 1,956 2,021 2,430 2,729 6,184
9.5 1,099 1,233 1,276 1,912 2,031 2,030 2,100 2,518 2,824 6,389
10 1,147 1,272 1,318 1,992 2,112 2,104 2,179 2,606 2,919 6,594
10.5 1,175 1,312 1,358 2,056 2,178 2,169 2,245 2,674 2,989 6,772
11 1,203 1,352 1,398 2,120 2,244 2,234 2,311 2,742 3,059 6,950
11.5 1,231 1,392 1,438 2,184 2,310 2,299 2,377 2,810 3,129 7,128
12 1,259 1,432 1,478 2,248 2,376 2,364 2,443 2,878 3,199 7,306
12.5 1,287 1,472 1,518 2,312 2,442 2,429 2,509 2,946 3,269 7,484
Table continues overleafDHL Service & Rate Guide 2019: Hong Kong 25
ZONES AND RATES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
13 1,315 1,512 1,558 2,376 2,508 2,494 2,575 3,014 3,339 7,662
13.5 1,343 1,552 1,598 2,440 2,574 2,559 2,641 3,082 3,409 7,840
14 1,371 1,592 1,638 2,504 2,640 2,624 2,707 3,150 3,479 8,018
14.5 1,399 1,632 1,678 2,568 2,706 2,689 2,773 3,218 3,549 8,196
15 1,427 1,672 1,718 2,632 2,772 2,754 2,839 3,286 3,619 8,374
15.5 1,455 1,712 1,758 2,696 2,838 2,819 2,905 3,354 3,689 8,552
16 1,483 1,752 1,798 2,760 2,904 2,884 2,971 3,422 3,759 8,730
16.5 1,511 1,792 1,838 2,824 2,970 2,949 3,037 3,490 3,829 8,908
17 1,539 1,832 1,878 2,888 3,036 3,014 3,103 3,558 3,899 9,086
17.5 1,567 1,872 1,918 2,952 3,102 3,079 3,169 3,626 3,969 9,264
18 1,595 1,912 1,958 3,016 3,168 3,144 3,235 3,694 4,039 9,442
18.5 1,623 1,952 1,998 3,080 3,234 3,209 3,301 3,762 4,109 9,620
19 1,651 1,992 2,038 3,144 3,300 3,274 3,367 3,830 4,179 9,798
19.5 1,679 2,032 2,078 3,208 3,366 3,339 3,433 3,898 4,249 9,976
20 1,707 2,072 2,118 3,272 3,432 3,404 3,499 3,966 4,319 10,154
20.5 1,736 2,117 2,161 3,351 3,516 3,484 3,580 4,056 4,422 10,420
21 1,765 2,162 2,204 3,430 3,600 3,564 3,661 4,146 4,525 10,686
21.5 1,794 2,207 2,247 3,509 3,684 3,644 3,742 4,236 4,628 10,952
22 1,823 2,252 2,290 3,588 3,768 3,724 3,823 4,326 4,731 11,218
22.5 1,852 2,297 2,333 3,667 3,852 3,804 3,904 4,416 4,834 11,484
23 1,881 2,342 2,376 3,746 3,936 3,884 3,985 4,506 4,937 11,750
23.5 1,910 2,387 2,419 3,825 4,020 3,964 4,066 4,596 5,040 12,016
24 1,939 2,432 2,462 3,904 4,104 4,044 4,147 4,686 5,143 12,282
24.5 1,968 2,477 2,505 3,983 4,188 4,124 4,228 4,776 5,246 12,548
25 1,997 2,522 2,548 4,062 4,272 4,204 4,309 4,866 5,349 12,814
25.5 2,026 2,567 2,591 4,141 4,356 4,284 4,390 4,956 5,452 13,080
26 2,055 2,612 2,634 4,220 4,440 4,364 4,471 5,046 5,555 13,346
26.5 2,084 2,657 2,677 4,299 4,524 4,444 4,552 5,136 5,658 13,612
27 2,113 2,702 2,720 4,378 4,608 4,524 4,633 5,226 5,761 13,878
27.5 2,142 2,747 2,763 4,457 4,692 4,604 4,714 5,316 5,864 14,144
28 2,171 2,792 2,806 4,536 4,776 4,684 4,795 5,406 5,967 14,410
Table continues overleafDHL Service & Rate Guide 2019: Hong Kong 26
ZONES AND RATES
The International Specialists Services How to Ship with DHL Express Shipping Tools Zones and Rates
Calculate the Price Service Capability
Optional Services Surcharges Customs Services Export Services Import Services
of Your Shipment and Rating Zones
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
28.5 2,200 2,837 2,849 4,615 4,860 4,764 4,876 5,496 6,070 14,676
29 2,229 2,882 2,892 4,694 4,944 4,844 4,957 5,586 6,173 14,942
29.5 2,258 2,927 2,935 4,773 5,028 4,924 5,038 5,676 6,276 15,208
30 2,287 2,972 2,978 4,852 5,112 5,004 5,119 5,766 6,379 15,474
Multiplier rate per 1kg from 30.1kg
30.1 - 70.0 68 89 89 141 154 153 153 169 191 450
70.1 - 300.0 71 81 81 132 145 144 148 161 182 424
300.1 - 1000* 79 90 90 148 162 160 164 179 203 471
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 106 countries and territories
worldwide. Add HK$50 to DHL Express Worldwide Import prices.
Shipments up to 30kg are calculated on 0.5kg increment basis. A 1kg increment applies for shipments over 30kg.
Rates are in Hong Kong dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Terms and conditions
apply – see dhl.com.hk/en/express for details.
* DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.com.hk/en/express/shipping/shipping_advice/packaging_advice. These
network restrictions are subject to change with 30 days’ notice.SERVICE POINT ADDRESSES AND PHONE NUMBERS
Central MTR Station Admiralty MTR Station Shop 14, G/F, Shing Lee Shop 13B, G/F, Hoi Kwong Court,
Phone number: (852) 2877 2848 Phone number: (852) 2529 5778 Commercial Building, 9-15 Tong Chong Street,
5 Wing Wo Street, Quarry Bay
Sheung Wan Phone number: (852) 2564 8315
Phone number: (852) 2892 1641
Shop 18, G/F, Empress Plaza, Shop 32, 2/F, Bank Centre Mall, Shop 94, 1/F, Hunghom Square, Shop B1, G/F, Manley Tower,
17-19 Chatham Road South, 636 Nathan Road, 37-39 Ma Tau Wai Road, 828 Cheung Sha Wan Road,
Tsim Sha Tsui Mongkok Hunghom Lai Chi Kok
(near Mody Road) (Exit E2, Mongkok MTR) Phone number: (852) 2303 1322 Phone number: (852) 2310 8661
Phone number: (852) 2722 0501 Phone number: (852) 2390 2896
Shop G2, G/F, Great Eagle Center, Shop 54, 2/F, Kwun Tong Plaza, Shop 3012, 3/F, Kwai Chung Plaza, Tai Wai MTR Station
23 Harbour Road, 68 Hoi Yuen Road, 7-11 Kwai Foo Road, Phone number: (852) 2702 1086
Wan Chai Kwun Tong Kwai Chung
Phone number: (852) 2827 4631 Phone number: (852) 2342 6980 Phone number: (852) 2423 8283
DHL Express (Hong Kong) Limited
Level 26, Tower 1,
Enterprise Square Five,
38 Wang Chiu Road,
Kowloon Bay,
Hong Kong
For contact details of the DHL Express office nearest to you,
please visit our website at dhl.com.hk/en/express
or call the customer service hotline on (852) 2400 3388
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