SERVICE & RATE GUIDE 2020 - DHL EXPRESS UNITED ARAB EMIRATES - DHL United Arab Emirates

 
SERVICE & RATE GUIDE 2020 - DHL EXPRESS UNITED ARAB EMIRATES - DHL United Arab Emirates
DHL EXPRESS

SERVICE & RATE
GUIDE 2020
      UNITED ARAB EMIRATES
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 The International   Services   How to Ship        Shipping Tools   Zones and Rates
 Specialists         Page 4     with DHL Express   Page 14          Page 15
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SERVICE & RATE GUIDE 2020 - DHL EXPRESS UNITED ARAB EMIRATES - DHL United Arab Emirates
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CONNECTING YOUR WORLD

            Operating in

            220+           countries and
                           territories worldwide         260+                ​aircraft

                   3,000+                                 3,000+
                   ​facilities                            ​ ights per day
                                                          fl
                                                          (commercial and
                                                          non-commercial)

                                                          300+
                                                          ​TAPA* certifications

                                             400
By the year 2050,
Deutsche Post DHL Group
aims to achieve zero
emissions logistics
                                             million+
                                             shipments
                                                                            34,000+
                                                                            v​ ehicles (own, leased,
                                             per year
                                                                             subcontracted trucks
                                                                             and vans)

                   100,000+                                     84,000+
                                                                ​Service Points
                    ​employees

                                                            Figures are approximate as of the end of 2018
                                                         *TAPA = Transported Asset Protection Association
SERVICE & RATE GUIDE 2020 - DHL EXPRESS UNITED ARAB EMIRATES - DHL United Arab Emirates
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DHL Service & Rate Guide 2020: United Arab Emirates

THE INTERNATIONAL SPECIALISTS
    The International                                       How to Ship                   Shipping                   Zones and
                                     Services
       Specialists                                        with DHL Express                 Tools                       Rates

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building
and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning
more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and
‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly
as possible.

Through our Certified International Specialist Program we             This guide enables you to find out how DHL Express can help
provide all DHL Express employees with the requisite                  you with your international shipping needs, and to see what best
knowledge they need to do their job competently and                   fits your needs from our wide range of products and services.
confidently – and that’s good news for both employees and             Should you have any questions, please get in touch with your
customers. As Certified International Specialists you can rely on     DHL Account Manager or visit us at dhl.ae.
DHL Express as the experts in international express.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS UNITED ARAB EMIRATES - DHL United Arab Emirates
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DHL Service & Rate Guide 2020: United Arab Emirates

SERVICES
    The International                                            How to Ship                     Shipping                     Zones and
                                      Services
       Specialists                                             with DHL Express                   Tools                         Rates

      Export               Import              Domestic                                   Optional                                  Customs
                                                                  E-commerce                                 Surcharges
     Services             Services             Services                                   Services                                  Services

Our core services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every
country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full
track-and-trace visibility so you always know where your shipments are.

EXPORT SERVICES
DHL Express Worldwide                                                      DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an                 Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces           (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 1,000kg.                                    second business day delivery. DHL Express 9:00 is offered to the
                                                                           majority of business centers in Europe, the Middle East, Africa,
We deliver reliably and quickly to more global destinations                Asia and the Americas. DHL Express 9:00 features a money-back
across a single integrated network than any other express                  guarantee and is suitable for pieces up to 30kg and shipments
delivery company.                                                          up to 300kg.

DHL Express 12:00
With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee and allows for heavier pieces up
to 70kg and shipments up to 300kg.

Our international services at a glance

                                                 DHL Express                                                       DHL Express 9:00
                                                                                  DHL Express 12:00
                                                 Worldwide                                                         (10:30 to the USA)
                                                 Delivery by the end of           Delivery before 12 noon          Delivery before 9:00
Service description                              the next possible                on the next possible             (10:30 to the USA) on the
                                                 business day                     business day                     next possible business day
Money-back guarantee                             No                               Yes*                             Yes*
Countries and territories covered                More than 220                    75                               53
Delivery attempts                                2                                2                                2
Maximum piece weight (not on pallet)             70kg                             70kg                             30kg
Maximum pieces per shipment                      –                                10                               10
Maximum piece dimensions (L x W x H)†            120 x 80 x 80cm                  120 x 80 x 80cm                  120 x 80 x 80cm
Maximum pallet weight                            300kg                            Pallets not accepted             Pallets not accepted
Maximum shipment weight                          1,000kg                          300kg                            300kg
Maximum pallet dimensions (L x W x H)            120 x 120 x 160cm                Pallets not accepted             Pallets not accepted

*Additional terms and conditions apply – see dhl.ae for details.
†A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging

equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS UNITED ARAB EMIRATES - DHL United Arab Emirates
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DHL Service & Rate Guide 2020: United Arab Emirates

SERVICES
    The International                                          How to Ship            Shipping                Zones and
                                      Services
       Specialists                                           with DHL Express          Tools                    Rates

      Export               Import             Domestic                          Optional                          Customs
                                                                   E-commerce                    Surcharges
     Services             Services            Services                          Services                          Services

         IMPORT SERVICES
         With our DHL Express Worldwide Import product, you can
         import shipments from over 220 countries and territories
         in the world. This is more than any other express delivery
         company can offer. What’s more, customers in, say, the
         USA can order an import from China not just to the USA,
         but to other destinations as well. We call this a third
         country shipment.

         There is no need for local brokers or forwarders to get
         involved in any part of the process. You are in full control,
         and able to manage all aspects of your imports in a very
         simple way.

         If you need a faster delivery, our DHL Express 12:00 and
         DHL Express 9:00 services are available for import as
         well. You can order an import from another country, to be
         delivered to your country or any other destination, by
         using our dedicated electronic shipping solution for
         imports. You will have one account number, one invoice in
         a single currency and a fixed price that means you know
         exactly what you will pay.

         DOMESTIC SERVICES
         If you want to ship documents or goods within your own
         country, we can offer our Time Definite Domestic
         products with delivery time guarantees of 12:00, 10:30,
         9:00 or the end of the next possible business day.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS UNITED ARAB EMIRATES - DHL United Arab Emirates
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DHL Service & Rate Guide 2020: United Arab Emirates

SERVICES
     The International                                       How to Ship                Shipping                     Zones and
                                     Services
        Specialists                                        with DHL Express              Tools                         Rates

       Export              Import            Domestic                            Optional                                  Customs
                                                             E-commerce                             Surcharges
      Services            Services           Services                            Services                                  Services

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
International e-commerce
The explosion in online shopping extends across borders, and
this trend looks set to continue. DHL supports our customers’
international growth with:
                                                                       DHL’s On Demand Delivery tool keeps receivers informed
                                                                       of shipment progress, allowing them to reschedule,
nn   Global reach
                                                                       reroute, release or conveniently collect from a DHL
nn   Express options
                                                                       Service Point. It is an innovative, easy-to-use, mobile-
nn   Duties and taxes paid options and customs expertise
                                                                       friendly service, especially for residential deliveries.
nn   Late pick ups
nn   Easy returns solutions
                                                                       Designed to enhance the online shopper’s experience,
                                                                       especially for residential deliveries, the service is
Fast, flexible and easy
                                                                       available globally, meaning consistent service standards
Consumers expect everything ‘on demand’ – anytime, anywhere.
                                                                       and a harmonized user experience.
DHL shipping options give customers a distinct competitive
edge: over 90% of online consumers look at the available
delivery options before going to the checkout, and their decision
is influenced by delivery speed, flexibility and ease.                                       Scheduled delivery     Signature release/
                                                                                                                   leave your signature

                                                                                             Leave with neighbor      Collect from
                                                                                                or concierge          Service Point

                                                                                             Alternative address      Vacation hold

                                                                    Discover and grow
                                                                    Visit discover.dhl.com to learn more about how DHL helps
                                                                    e-commerce companies ranging from start-ups to large
                                                                    enterprises, advising them on how to grow internationally.
                                                                    Our e-commerce focussed country guides, white papers such as
                                                                    ‘The 21st Century Spice Trade’, customer and trend research and
                                                                    market intelligence tools can enable you to better understand
                                                                    your customers and shipping requirements to take the next step
                                                                    in your e-commerce journey.

                                                                    Our customers go global with ease and speed, maximizing the
                                                                    enormous potential of international e-commerce.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS UNITED ARAB EMIRATES - DHL United Arab Emirates
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DHL Service & Rate Guide 2020: United Arab Emirates

SERVICES
     The International                                                  How to Ship                  Shipping                    Zones and
                                           Services
        Specialists                                                   with DHL Express                Tools                        Rates

       Export                 Import                Domestic                                  Optional                                 Customs
                                                                          E-commerce                             Surcharges
      Services               Services               Services                                  Services                                 Services

OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from                     consignee or a representative at the delivery address. DHL will
non-standard deliveries and billing options to climate neutral                  ensure your shipment is not re-directed, or delivered at an
shipping. You have the flexibility to choose the best service for               alternative address.
your needs with our express delivery services worldwide.
Contact Customer Services to learn more.                                        Residential Address                                     View charges
                                                                                Customers shipping to a home or private residence can activate
Duties and Taxes Paid                                    View charges           specific delivery options by designating the delivery address as
DHL Express can arrange for the shipper or a third party to be                  residential. For such shipments, DHL Express will proactively
billed for any duties and taxes payable at destination, rather                  notify the receiver via email or SMS about the shipment’s
than the receiver of the shipment being billed. Charges apply                   progress. Receivers can then select the most suitable delivery
whenever the shipper requests that duties, taxes or other                       option on the On Demand Delivery website.
regulatory fees be billed outside of the destination country.
                                                                                GoGreen Climate Neutral                               View charges
Dedicated Pickup and Delivery                           View charges            This service is for customers who need a
If your business needs a dedicated vehicle to collect or deliver                reliable method to calculate their annual
unusual shipments, or a pickup or delivery outside normal                       carbon emissions at a shipment level and
business hours, we can arrange this.                                            subsequently offset these emissions
                                                                                through approved environmental programs. The whole process
Shipment Preparation                                     View charges           is verified annually by an independent body accredited by the
This is a convenient, fast and reliable service for seasonal                    United Nations. DHL can also provide reports for either a high
or irregular shipments that require extra resources for their                   level estimate or a detailed carbon footprint.
preparation. DHL manages the entire process of waybill
preparation, content selection, labelling and packaging,                        Packaging                                               View charges
then sends the shipments to the designated domestic or                          We offer a range of high-quality DHL-branded packaging items.
international addresses.                                                        One-off flyers, envelopes and smaller boxes are free of charge.
                                                                                Larger boxes and tubes can be ordered through Customer
Saturday Delivery                                       View charges            Services and will be provided by the courier at time of pickup,
We offer Saturday delivery services to key cities in more than                  a charge applies.
70 countries.
                                                                                Change of Billing                                         View charges
Shipment Insurance                                    View charges              This applies when a customer requests a change of defined
We recommend this comprehensive protection for your valuable                    billing information on an already issued invoice, and which will
or personal shipments, giving you peace of mind in the unlikely                 result in a reissuing of the invoice and, in case of an account
event of physical damage or loss.                                               change, crediting of the old account and debiting of the new.

Extended Liability                                       View charges           Neutral Delivery                                      View charges
If you are sending valuable documents such as passports, visa                   This service allows for the delivery of non-document shipments,
applications or regulatory certificates you can extend the DHL                  without any value of the product being shared or exposed to
standard liability with this service. It provides coverage and                  the receiver, since the commercial invoice is removed prior
compensation in the case of loss or damage.                                     to delivery.

Direct Signature                                      View charges
If you are sending sensitive documents or high value contents
you can request DHL to obtain a direct signature from the

For a full list of optional services, please visit dhl.ae/optional_services.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS UNITED ARAB EMIRATES - DHL United Arab Emirates
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DHL Service & Rate Guide 2020: United Arab Emirates

SERVICES
     The International                                                How to Ship                    Shipping                   Zones and
                                          Services
        Specialists                                                 with DHL Express                  Tools                       Rates

       Export                 Import               Domestic                                  Optional                                Customs
                                                                        E-commerce                              Surcharges
      Services               Services              Services                                  Services                                Services

SURCHARGES                                                                      Lithium Batteries                                       View charges
                                                                                A surcharge may apply per shipment when the handling and
                                                                                transportation of shipments involves Lithium Ion or Lithium
In order to maintain a consistently high level of service, in
                                                                                Metal batteries compliant with the appropriate IATA Packing
specific circumstances DHL Express levies a surcharge for
                                                                                Instructions 966, 967, 969 and 970, Section II.
exceptional activities, ensuring that these surcharges are fair for
all of our customers.
                                                                                Excepted Quantities                                     View charges
                                                                                This fixed surcharge is applied per shipment when the handling
Fuel Surcharge                                                   View charges
                                                                                and transportation of shipments involves substances and
This variable surcharge is applied to the weight charge of each
                                                                                commodities that are in Excepted Quantities in compliance with
shipment and any transportation related surcharges. It is
                                                                                IATA Dangerous Goods Regulations.
derived from publicly available fuel oil indices that are also
shown on the DHL Express website at dhl.ae/fuelsurcharge. The
                                                                                Limited Quantities                                      View charges
charge is calibrated every month to the oil price that was current
                                                                                A surcharge is applied per shipment when the ground handling
two months prior to the billing month. The Fuel Surcharge
                                                                                and transportation of shipments involves substances and
applies to domestic and international shipments.
                                                                                commodities that are in Limited Quantities in compliance
                                                                                with ADR regulations and which are restricted from air
Remote Area                                                      View charges
                                                                                transportation. Such dangerous goods are restricted to no
This surcharge applies when a shipment is collected from
                                                                                more than 30kg per piece and are accepted from approved
or delivered to a location that is distant or difficult to serve.
                                                                                shippers only.
The Remote Area surcharge applies to international and
domestic shipments.
                                                                                Dry Ice UN1845                                          View charges
                                                                                A service charge will be applied for the handling and
Overweight Piece                                                 View charges
                                                                                transportation of Dry Ice UN1845, which is used as a freezing
A fixed surcharge is applied to every piece, including a
                                                                                agent for non-dangerous goods.
pallet that exceeds a scale or volumetric weight of 70kg.
The Overweight Piece surcharge applies to domestic and
                                                                                Address Correction                                      View charges
international shipments.
                                                                                This fixed surcharge is applied to any shipment that has an
                                                                                incorrect delivery address at the time of pickup and the delivery
Oversize Piece                                                   View charges
                                                                                cannot be fulfilled after making efforts at the destination to
This fixed surcharge applies to every piece, including a pallet,
                                                                                determine the correct address. This surcharge applies to
with a single dimension in excess of 120cm. The Oversize Piece
                                                                                domestic and international shipments.
surcharge applies to domestic and international shipments.

                                                                                Data Entry                                              View charges
Non-Stackable Pallet                                             View charges
                                                                                This fixed surcharge applies for each shipment consigned with
This fixed surcharge is applied to every pallet within a shipment
                                                                                non-electronic, paper based manual waybills. Electronic
that cannot be stacked, either on request by the shipper, or
                                                                                shipping documentation incurs no additional charges.
because of its shape, content or packaging. This surcharge
applies to domestic and international shipments.
                                                                                Security Charges                                        View charges
                                                                                Additional surcharges may apply when shipping from or to a
Dangerous Goods                                                  View charges
                                                                                destination country where DHL is operating at elevated risk due
DHL can carry acceptable quantities of dangerous goods or
                                                                                to continuous state of war, civil unrest, or continuous threats
hazardous materials. Packages containing dangerous goods
                                                                                from terrorism (Elevated Risk), or when shipping to a
materials will be assessed and a service charge will be applied
                                                                                destination country that is subject to trade restrictions imposed
accordingly. Additional charges may also apply.
                                                                                by the UN Security Council (Restricted Destination).

For a full list of surcharges, please visit dhl.ae/surcharges.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS UNITED ARAB EMIRATES - DHL United Arab Emirates
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DHL Service & Rate Guide 2020: United Arab Emirates

SERVICES
    The International                                               How to Ship                  Shipping                   Zones and
                                         Services
       Specialists                                                with DHL Express                Tools                       Rates

       Export                Import               Domestic                               Optional                                Customs
                                                                      E-commerce                            Surcharges
      Services              Services              Services                               Services                                Services

CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with               effect three calendar days after the freight arrival date or broker
extensive knowledge and experience of dealing with customs                  notification, whichever is later. The charge applies to the duty
topics worldwide. For your peace of mind, we provide a wide                 and taxes payer.
range of customs support for standard as well as non-routine
customs-clearance processes. By making sure that clearance is               Bonded Transit                                          View charges

a smooth and efficient process, we ensure your shipments arrive             A bonded shipment occurs when DHL is requested to move
as quickly as possible, and leave you free to focus on your core            non-document foreign-origin goods to a location other than the
business. With our online tool (tas.dhl.com) we provide essential           regular DHL gateway at destination. Bonded Transit is normally
customs information to help you prepare your shipments.                     operated within a country or customs union, and is necessary
                                                                            prior to final clearance by the importer or designated broker.
Disbursement                                             View charges       Bonded Transit applies to both export and import shipments
At the receiver’s request, DHL credit or cash is used to fund the           whenever DHL is required to open, manage or report any form
clearance, duty and tax charges relating to a shipment or piece,            of transfer under bond using our own guarantee.
instead of the receiver using their own bond or credit line.
The customs process is accelerated, with DHL making prompt                  Export Declaration                                     View charges

payment of relevant charges while the receiver defers payment               Applies in countries where an export declaration is required
until an agreed date.                                                       for shipments containing controlled commodities or exceeding
                                                                            a certain value threshold or weight. Depending on origin
Advance Payment                                       View charges          country, shippers that submit a declaration online may avoid
The service covers any import of a non-document shipment for                the local charge.
which DHL has paid or used its customs credit line advancing
customs duties, taxes or regulatory charges on behalf of those              Release to Broker                                       View charges
importers with whom DHL has no contract. The charge is based                At shipper or importer request, the release of a DHL Express
on the credit advanced or guaranteed and is subject to a                    shipment to the customers designated customs broker of
standard minimum.                                                           choice. DHL will transfer the responsibility for a shipment and
                                                                            related customs documentation to the customer’s nominated
Broker Notification                                    View charges         broker for clearance and last mile delivery.
At the customer’s request, DHL will provide the necessary
paperwork to the customer’s designated broker to perform the                Clearance Data Modification                           View charges

import clearance and resume the delivery to the final destination           A surcharge applies in case the customs declared value of a
once the clearance is completed. DHL is subsequently not                    shipment requires modification either before or during the
responsible for the timeliness of the submission to customs or              customs clearance process.
for the release of the shipment.
                                                                            Temporary Import/Export                                 View charges

Formal Clearance                                       View charges         When requested by the shipper or importer, DHL prepares the
Applied in selected countries, when importing goods with an                 merchandise or goods for their temporary export and later
aggregated declaration value or weight exceeding the limits set             import. Raw or semi-finished materials can be imported into a
by destination customs authorities, or due to other regulatory              Customs’ approved Export Processing Zone or Free Trade Zone
requirements are excluded from routine clearance procedures.                for value adding activities, providing the finished goods are
                                                                            subsequently exported.
Bonded Storage                                      View charges
Storage charges apply when the shipment cannot be released by
customs due to inaccurate or missing paperwork. Charges take

For a full list of customs charges, please visit dhl.ae/customs_services.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS UNITED ARAB EMIRATES - DHL United Arab Emirates
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DHL Service & Rate Guide 2020: United Arab Emirates

HOW TO SHIP WITH DHL EXPRESS
    The International                                        How to Ship                   Shipping                  Zones and
                                     Services
       Specialists                                         with DHL Express                 Tools                      Rates

           Preparing Your Shipment                      Packaging Your Shipment                       Paying for Your Shipment

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

      1        Shipment weight
               Please weigh and measure your shipment. If you are
               sending a large but lightweight shipment, where its
                                                                                  Height

               volumetric (dimensional) weight exceeds its actual
               weight, the cost of the shipment is calculated on the space
               your consignment takes up on the aircraft. This is a                        Length
               standard IATA method. To calculate the volumetric weight                                                Width
               of your shipment, simply multiply the length by height by
               width in centimeters, then divide the total sum by 5,000
               for each piece in the shipment. Any piece in the shipment
               may be re-weighed and/or re-measured by DHL to
               confirm this calculation.

      2        Documentation required: waybill
               All shipments sent with DHL Express need to have a fully
               completed DHL waybill or label securely attached to each
               piece. This will enable the successful movement of your
               shipment through the DHL network. Each waybill or label
               is individually numbered to allow you to track your
               shipment from collection through to delivery. Your
               shipment may also need to be accompanied by customs
               documentation, such as a commercial or proforma
               invoice, as well as additional paperwork depending on the
               contents and value of the shipment and the country you
               are sending to.

      3        Documentation required: invoice
               A commercial or proforma invoice is required when
               sending non-document shipments to countries and
               territories outside your origin country or customs union.
               This is essentially a declaration containing all the details
               of a transaction and is used by customs authorities to
               assess if duties or taxes are payable. A commercial invoice
               is used when goods are part of a commercial transaction
               or intended for resale. A proforma invoice is used when
               sending goods of no commercial value (for example,
               when sending samples).
11

DHL Service & Rate Guide 2020: United Arab Emirates

HOW TO SHIP WITH DHL EXPRESS
     The International                                     How to Ship                                       Shipping                                          Zones and
                                      Services
        Specialists                                      with DHL Express                                     Tools                                              Rates

           Preparing Your Shipment                     Packaging Your Shipment                                                   Paying for Your Shipment

PREPARING YOUR SHIPMENT
Your invoice will require the following details:

                                                               Exporter                                                          Commercial
 1
     BANK DETAILS                                             Tax ID/VAT number
                                                                                                                                 Invoice

      These are the bank details that will be used
                                                                                                                                 Date
      for the transaction between the seller and               Bank details
                                                                                    1
                                                                                                                                 Waybill number
      buyer. These details are not required for
                                                                                                                                 Invoice number
      non-commercial/proforma invoices.                                                                                          Exporter code

                                                               Importer (bill to)                                                Receiver if different from Importer
 2
     DESCRIPTION                                                                                                                Tax ID/VAT number

      Generic or broad descriptions are no longer                                                                                Shipment reference
      permitted and are likely to cause delays.
      Descriptions should include the items, how               Full       2     Commodity       Item            Unit value       Subtotal         Net weight     Country of
                                                               description      code            quantity        [Currency]       value                           manufacture/
      many there are, what they are made of, and               of goods                 3                                        [Currency]                      origin
                                                                                                                                                                            4
      what they will be used for. For example,
      describing items as ‘samples’, ‘parts’ or
      ‘spares’ is not acceptable for customs
                                                               Freight
      classification, safety and security reasons.
                                                               Insurance

                                                                                Total declared value/currency		5                  Total net weight/kg(s)
 3
     COMMODITY CODE
      This is the product identification code used                              Total pieces			                                   Total gross weight/kg(s)

      by the exporting country to classify the
      goods to be exported. It assists clearance              6 Type of export
                                                              7 Incoterms
      and avoids delays.
                                                              8 Reason for export
                                                                 I/We hereby certify that the information contained in this invoice is true and correct and that the contents
                                                                 of the shipments are as stated above.
 4
     COUNTRY OF MANUFACTURE/ORIGIN
                                                                 Position in company                                                Signature
      This relates to the place of manufacture,
      not the country of export. If items are                                                                                       Company stamp

      manufactured in more than one country,
      please list the origins.

 5
     TOTAL DECLARED VALUE                                                 7
                                                                                    INCOTERM
      This is the total value of the transaction for                                 Insert the Incoterm that best describes the
      customs purposes based on the Incoterm                                         terms of the transaction. For example, DAP
      selected. The total declared value should                                      (Delivered At Place).
      include freight and insurance charges
      if the seller is responsible for these two                           8        REASON
                                                                                            FOR EXPORT
      elements.                                                                     This could be: For Sale; For Repair; After
                                                                                    Repair; Gift; Sample; Personal Use Not
 6
     TYPE OF EXPORT                                                                For Resale; Replacement; Intercompany
      The options are: (1) Permanent;                                               Transfer; or Personal Effects.
      (2) Temporary; and (3) Repair & Return.
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DHL Service & Rate Guide 2020: United Arab Emirates

HOW TO SHIP WITH DHL EXPRESS
     The International                                        How to Ship                  Shipping                   Zones and
                                     Services
        Specialists                                         with DHL Express                Tools                       Rates

           Preparing Your Shipment                       Packaging Your Shipment                      Paying for Your Shipment

PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely              Prohibited and Restricted Commodities
through the DHL Express global network, it is important that          Prohibited Items
they are packaged and labeled correctly.                              The following items will NOT be accepted for carriage by DHL.
                                                                      This list includes items which are prohibited for carriage by
Packaging guidelines                                                  any law, regulation or statute of any federal, state or local
nn   If you are re-using envelopes or boxes, please ensure that      government of any country from, to or through which the items
     old labels and markings are removed                              may be carried. For international carriage there may be
nn   Securely fix the waybill to the shipment. The waybill can be     additional prohibited items specified by the country of
     thought of as the shipment’s airline ticket and it will delay    destination. DHL may at its sole discretion refuse to carry other
     delivery if it becomes separated from your shipment              items not listed below.
nn   The barcodes on the waybill are scanned at numerous              nn   All Samsung Galaxy Note7 and Samsung Note7 devices
     points during your shipment’s journey. Please ensure             nn   Bullion (of any precious metal)
     the barcode is flat and not covered by tape, shrinkwrap          nn   Cash (legal tender – bank notes, currency notes and coins)
     or strapping                                                     nn   Complete firearms, ammunition, explosives/explosive
nn   Place the waybill on the top or side of your shipment                 devices including inert explosives and test pieces, air guns,
     and please ensure it does not overlap the corners or                  replica and imitation firearms
     edges of boxes                                                   nn   Human remains or ashes in any form
nn   Use adequate protective wrapping for fragile or delicate         nn   Hunting (animal) trophies, animal parts such as ivory and
     items and ensure they are packed as far away as possible              shark’s fin, animal remains or ashes, or animal by-products
     from the corners of boxes                                             and derived products not intended for human
nn   To prevent injury to our employees, please pay special                consumption, prohibited for movement by the CITES
     attention to the packaging of sharp items. There should not           Convention and/or local law
     be any possibility of the contents piercing the packaging        nn   Illegal goods, such as counterfeit goods and narcotics
nn   Any individual pieces over 70kg should be placed on a            nn   Live animals (including but not limited to mammals,
     pallet. If you are sending a multi-piece shipment, it is not          reptiles, fish, invertebrates, amphibians, birds, insects,
     necessary to place the individual pieces on a pallet unless           larvae and pupae)
     they exceed 70kg. For example, a shipment comprising             nn   Loose lithium metal batteries under IATA PI968 section II
     four 25kg pieces does not have to be placed on a pallet          nn   Loose precious and semi-precious stones (cut or un-cut,
                                                                           polished or un-polished)
DHL packaging
We offer a range of high-quality DHL-branded packaging items,
suitable for shipping items of all shapes and sizes. The items
available include:
nn   Flyer bags
nn   Cardboard document envelopes
nn   Boxes in a range of sizes
nn   Tubes
nn   Bottle boxes

For more information please refer to the Packing Guide
available on dhl.ae/packingguide.
13

DHL Service & Rate Guide 2020: United Arab Emirates

HOW TO SHIP WITH DHL EXPRESS
     The International                                         How to Ship                 Shipping                   Zones and
                                      Services
        Specialists                                          with DHL Express               Tools                       Rates

            Preparing Your Shipment                       Packaging Your Shipment                     Paying for Your Shipment

Restricted Items                                                            Air Transport Association regulations (“IATA”), the
The following items will NOT be accepted for carriage unless                Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a                      International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items                regulations. Applicable to all shipments valued in excess of
approved for carriage will be recorded in writing with the                  EUR 500,000
customer.                                                              nn   Financial and monetary commodities – examples include
nn   Air guns, tasers, imitation or replica firearms, firearm parts         but are not limited to activated SIM cards for mobile
     and replica ammunition (includes rifle butts, trigger                  phones, blank or activated credit or cash dispenser cards,
     mechanisms, screws/bolts etc which are manufactured for                blank cheques, event tickets, lottery tickets, money or
     the sole purpose of creating a functional firearm)                     postal orders, pre-paid phone cards, tickets (blank stock),
nn   Antiques and works of art with a shipment value in excess              traveller’s cheques, vouchers/tokens, unused stamps etc.
     of EUR 500,000                                                         Applicable to all shipments valued in excess of
nn   Banderols/Tax stickers with a shipment value in excess of              EUR 500,000
     EUR 500,000                                                       nn   Furs
nn   Cannabis for medicinal purposes from bona fide                    nn   Jewellery and watches and with individual values in excess
     pharmaceutical manufacturers with appropriate licences                 of EUR 5,000. The shipment must not exceed EUR 100,000
     and where lawful to ship, which must be in tablet or liquid
     form, may be carried with an approved business case.
     The value of one shipment must not exceed EUR 10,000
                                                                       PAYING FOR YOUR SHIPMENT
nn   Cigarettes, cigars, tobacco products and electronic
                                                                       You can pay for DHL Express services either with cash, a credit
     cigarettes with a shipment value in excess of EUR 500,000
                                                                       card or by bank transfer. You can open an account with DHL
nn   Commemorative coins and medals with an individual value
                                                                       Express to pay via bank transfer; and all account customers
     or total shipment value of EUR 2,000 or more are restricted
                                                                       receive invoices on a pre-agreed basis. For more details, please
     for carriage
                                                                       get in touch with a Customer Service Advisor at your local
nn   Dangerous/hazardous goods including but not limited to
                                                                       DHL Express office or go to dhl.com/en/express/shipping/
     perfumes, aftershaves, aerosols, flammable substances,
                                                                       open_account.
     dry ice, biological substances, UN classified dangerous
     goods and any goods specified as such under International
14

DHL Service & Rate Guide 2020: United Arab Emirates

SHIPPING TOOLS
    The International                                         How to Ship                 Shipping                   Zones and
                                     Services
       Specialists                                          with DHL Express               Tools                       Rates

SHIPPING TOOLS
Making shipping easier                                               It is a Windows-based system, which is easy to use yet very
DHL Express offers a choice of electronic tools to suit even the     powerful – enabling you to handle everything from regular
most demanding requirements. We invest continually in market-        mailshots to multi-stage shipping processes.
leading technologies to make it easier for you to send your
shipments around the world. As a result, you have more time to
focus on your business.

Our electronic solutions cover online and offline options, as well
as integrated solutions. In addition, we provide industry-specific
solutions tailored for the Life Sciences and Technology sectors.
More information about our general capabilities is provided on
this page.

                                                                          The new DHL Express Mobile app lets you track
                                                                          your shipments and manage your deliveries all in
                                                                          one place. You can locate the nearest DHL Service
                                                                          Point for parcel drop off or collection, and quickly

     MyDHL+ re-imagines the way the shipping business                     check shipping rates too – right on your smartphone.

     does business, by combining the tools and services                   Advanced GPS location services and camera barcode

     our customers use most. With its mobile friendly and                 scanning are also available. Download DHL Express

     intuitive interface, customers can now import, export,               Mobile today, on Android or iPhone.

     schedule a pickup, track shipments and pay bills more
     quickly than ever – all in one visit, with one password
     and zero headaches. MyDHL+ makes it incredibly easy
     to navigate the complexities of international shipping.
     Try it out now at mydhl.com.
                                                                     Customer shipping integration
                                                                     Using EDI and XML Services enables you to incorporate
                                                                     DHL’s online shipping capabilities into your own website,
DHL.com                                                              warehouse or customer service application. This provides global
Our website provides a comprehensive guide to DHL Express            shipment tracking while making it faster and easier to access
shipping services, as well as transport news, service updates        information about transit times, rates and courier bookings.
and contact details. To make doing business with us even easier,
the site features interactive tools that include online booking,     Specific solutions
tracking and a volumetric weight calculator.                         DHL offers additional capabilities for businesses requiring more
                                                                     specialized solutions – for example, its Medical Express and
Easyship                                                             Collect & Return services. For more information, please contact
This is an offline advanced shipment management tool for any         your DHL Account Manager or local Customer Service team.
organization with large shipping volumes or regular scheduled
deliveries. DHL Easyship can handle the needs of multinational
supply chains or any business with a central shipping function.
15

DHL Service & Rate Guide 2020: United Arab Emirates

ZONES AND RATES
     The International                                                 How to Ship                        Shipping                   Zones and
                                          Services
        Specialists                                                  with DHL Express                      Tools                       Rates

 Calculate the Price          Optional                                    Customs             Service Capability       Export             Import
                                                   Surcharges
 of Your Shipment             Services                                    Services            and Rating Zones        Services           Services

CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3

           1        Decide which service best suits your
                    needs (see page 4 for international
                    services) and weigh your shipment (see
                    page 10 and dhl.com/volumetricweight)

           2        Determine the rating zone of the origin or
                    destination (see pages 17 and 18)

           3        Find the rate using the rating zone and
                    weight of your shipment (see page 19 for
                    exports and page 21 for imports)

OPTIONAL SERVICES
 Optional services                 View explanation           Charging method                   Charge

 Duties and Taxes Paid                                        Per shipment                      AED 100
 Dedicated Pickup                                             Per shipment                      AED 73 min per shipment or higher
 Dedicated Delivery                                           Per shipment                      AED 200 min per shipment or higher
 Shipment Preparation                                         Per shipment                      AED 85
 Saturday Delivery                                            Per shipment                      AED 125
 Shipment Insurance                                           By shipment value                 AED 40 or 2% of stated shipment value if higher
 Extended Liability                                           Per shipment                      AED 25
 Direct Signature                                             Per shipment                      AED 20
 Residential Address                                          Per shipment                      AED 12.50
 GoGreen Climate Neutral                                      By shipment weight                AED 0.40 per shipment or AED 0.40 per kg, if higher
 Packaging                                                    Per shipment                      AED 15 per packaging item or higher
 Change of Billing                                            Per invoice                       AED 40
 Neutral Delivery                                             Per shipment                      AED 20

For a full list of optional services, please visit our website at dhl.ae/optional_services.
16

DHL Service & Rate Guide 2020: United Arab Emirates

ZONES AND RATES
     The International                                                How to Ship                  Shipping                  Zones and
                                            Services
        Specialists                                                 with DHL Express                Tools                      Rates

 Calculate the Price          Optional                                   Customs       Service Capability       Export              Import
                                                    Surcharges
 of Your Shipment             Services                                   Services      and Rating Zones        Services            Services

SURCHARGES
 Surcharges            View explanation                                 Charging method      Charge

                                                                                             Percentage of transportation and additional
 Fuel Surcharge                                                         Per shipment
                                                                                             charges, as per index; details here
 Remote Area                                                            By shipment weight   AED 1.86 per kg AED 100 minimum per shipment
 Additional Handling
                                                   Overweight Piece     Per piece            AED 330
                                                      Oversize Piece    Per piece            AED 330
                                                Non-Stackable Pallet    Per piece            AED 620
 Dangerous Goods
                                              Full Dangerous Goods      Per shipment         AED 400
                             Lithium Batteries Section II (PI965)
                                                                        Per shipment         AED 400

                         Lithium Batteries Section II (966, 969)        Per shipment         AED 25
                                          Lithium Batteries Section I   Per shipment         AED 25
                                                 Excepted Quantities    Per shipment         AED 25
                                                  Limited Quantities    Per shipment         AED 100
                                                   Dry Ice (UN1845)     Per shipment         AED 50
 Address Correction                                                     Per shipment         AED 50
 Data Entry                                                             Per shipment         AED 13
 Security Charges
                                                       Elevated Risk    Per shipment         AED 85
                                              Restricted Destination    Per shipment         AED 125

CUSTOMS SERVICES
 Customs services            View explanation           Charging method                        Charge

 Disbursement                                           Per shipment                           AED 50, or 2% of the credit advanced if higher
 Advance Payment                                        Per shipment                           AED 50, or 2% of the credit advanced if higher
 Broker Notification                                    Per shipment                           AED 165
 Formal Clearance                                       Per shipment                           AED 70
                                                        Per shipment and per kg after the      AED 25 per shipment and AED
 Bonded Storage
                                                        third calendar day                     1.00 per kg (both per day)
 Bonded Transit                                         Per shipment                           AED 10
 Export Declaration                                     Per shipment                           AED 40
 Release to Broker                                      Per shipment                           AED 165
 Clearance Data Modification                            Per shipment                           AED 100
 Temporary Import/Export                                Per shipment                           AED 165

Please visit our website for a full list of surcharges and customs services.
17

DHL Service & Rate Guide 2020: United Arab Emirates

ZONES AND RATES
    The International                                                How to Ship                         Shipping                      Zones and
                                        Services
       Specialists                                                 with DHL Express                       Tools                          Rates

 Calculate the Price        Optional                                    Customs          Service Capability            Export                Import
                                                Surcharges
 of Your Shipment           Services                                    Services         and Rating Zones             Services              Services

SERVICE CAPABILITY AND RATING ZONES

                                      DHL        DHL       DHL                                                         DHL         DHL       DHL
Country/Territory           Zone    Express    Express   Express    Imports   Country/Territory              Zone    Express     Express   Express   Imports
                                   Worldwide    12:00     9:00                                                      Worldwide     12:00     9:00
Afghanistan                  4         P                              P       Ecuador                         5         P           P                  P
Albania                      5         P                              P       Egypt                           1         P           P        P         P
Algeria                      5         P                              P       El Salvador                     5         P                              P
American Samoa               5         P                              P       Eritrea                         5         P                              P
Andorra                      3         P                              P       Estonia                         3         P          P                   P
Angola                       5         P         P                    P       Ethiopia                        5         P                              P
Anguilla                     5         P                              P       Falkland Islands                5         P                              P
Antigua                      5         P                              P       Faroe Islands                   5         P                              P
Argentina                    5         P         P                    P       Fiji                            5         P                              P
Armenia                      5         P                              P       Finland                         3         P          P                   P
Aruba                        5         P                              P       France                          3         P          P         P         P
Australia                    4         P                              P       French Guyana                   5         P                              P
Austria                      3         P         P         P          P       Gabon                           5         P          P                   P
Azerbaijan                   5         P                              P       Gambia                          5         P                              P
Bahamas                      5         P                              P       Georgia                         5         P                              P
Bahrain                      1         P         P         P          P       Germany                         3         P          P         P         P
Bangladesh                   2         P                              P       Ghana                           5         P                              P
Barbados                     5         P                              P       Gibraltar                       3         P          P                   P
Belarus                      5         P                              P       Greece                          3         P          P                   P
Belgium                      3         P         P         P          P       Greenland                       3         P                              P
Belize                       5         P                              P       Grenada                         5         P                              P
Benin                        5         P         P                    P       Guadeloupe                      5         P                              P
Bermuda                      5         P                              P       Guam                            5         P                              P
Bhutan                       4         P                              P       Guatemala                       5         P                              P
Bolivia                      5         P                              P       Guernsey                        3         P          P                   P
Bonaire                      5         P                              P       Guinea Republic                 5         P                              P
Bosnia and Herzegovina       5         P                              P       Guinea-Bissau                   5         P                              P
Botswana                     5         P                              P       Guinea-Equatorial               5         P                              P
Brazil                       4         P         P                    P       Guyana (British)                5         P                              P
Brunei                       4         P                              P       Haiti                           5         P                              P
Bulgaria                     3         P         P                    P       Honduras                        5         P                              P
Burkina Faso                 5         P         P                    P       Hong Kong                       4         P          P         P         P
Burundi                      5         P                              P       Hungary                         3         P          P         P         P
Cambodia                     4         P                              P       Iceland                         3         P          P                   P
Cameroon                     5         P         P                    P       India                           2         P          P                   P
Canada                       4         P         P                    P       Indonesia                       4         P          P                   P
Canary Islands, The          5         P                              P       Iran, Islamic Rep. of           4         P          P                   P
Cape Verde                   5         P                              P       Iraq                            4         P                              P
Cayman Islands               5         P                              P       Ireland, Rep. of                3         P          P         P         P
Central African Republic     5         P                              P       Israel                          -
Chad                         5         P                              P       Italy                           3        P           P         P         P
Chile                        5         P         P                    P       Jamaica                         5        P                               P
China, People’s Republic     4         P         P                    P       Japan                           4        P           P                   P
Colombia                     5         P         P                    P       Jersey                          3        P           P                   P
Comoros                      5         P                              P       Jordan                          1        P                               P
Congo                        5         P         P                    P       Kazakhstan                      5        P                               P
Congo, Democratic Rep. of    5         P                              P       Kenya                           5        P                               P
Cook Islands                 5         P                              P       Kiribati                        5        P                               P
Costa Rica                   5         P                              P       Korea, D.P.R. of (North)        4        P                               P
Cote d’Ivoire                5         P                              P       Korea, Rep. of (South)          4        P           P                   P
Croatia                      5         P         P                    P       Kosovo                          5        P                               P
Cuba                         5         P                              P       Kuwait                          1        P           P         P         P
Curacao                      5         P                              P       Kyrgyzstan                      5        P                               P
Cyprus                       3         P         P                    P       Lao P.D.R.                      4        P                               P
Czech Republic, The          3         P         P         P          P       Latvia                          3        P           P                   P
Denmark                      3         P         P                    P       Lebanon                         1        P           P                   P
Djibouti                     5         P                              P       Lesotho                         5        P                               P
Dominica                     5         P                              P       Liberia                         5        P                               P
Dominican Republic           5         P                              P       Libya                           5        P                               P

doc = document contents only P = document and non-document contents                                                           Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL
Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
18

DHL Service & Rate Guide 2020: United Arab Emirates

ZONES AND RATES
    The International                                                 How to Ship                          Shipping                         Zones and
                                         Services
       Specialists                                                  with DHL Express                        Tools                             Rates

 Calculate the Price         Optional                                    Customs           Service Capability               Export                Import
                                                 Surcharges
 of Your Shipment            Services                                    Services          and Rating Zones                Services              Services

SERVICE CAPABILITY AND RATING ZONES

                                       DHL        DHL       DHL                                                             DHL         DHL       DHL
Country/Territory            Zone    Express    Express   Express    Imports   Country/Territory                  Zone    Express     Express   Express   Imports
                                    Worldwide    12:00     9:00                                                          Worldwide     12:00     9:00
Liechtenstein                 3         P          P         P         P       Saudi Arabia                        1         P           P         P        P
Lithuania                     3         P          P                   P       Senegal                             5         P           P                  P
Luxembourg                    3         P          P        P          P       Serbia, Rep. of                     5         P                              P
Macau                         3         P                              P       Seychelles                          5         P                              P
Madagascar                    5         P         P                    P       Sierra Leone                        5         P                              P
Malawi                        5         P                              P       Singapore                           4         P          P         P         P
Malaysia                      4         P         P         P          P       Slovakia                            3         P          P         P         P
Maldives                      5         P                              P       Slovenia                            3         P          P         P         P
Mali                          5         P         P                    P       Solomon Islands                     5         P                              P
Malta                         3         P         P                    P       Somalia                             5         P                              P
Marshall Islands              5         P                              P       Somaliland, Rep. of (N. Somalia)    5         P                              P
Martinique                    5         P                              P       South Africa                        5         P          P                   P
Mauritania                    5         P                              P       South Sudan                         5         P                              P
Mauritius                     5         P                              P       Spain                               3         P          P         P         P
Mayotte                       5         P                              P       Sri Lanka                           2         P          P                   P
Mexico                        5         P                              P       St. Barthelemy                      5         P                              P
Micronesia, Fed. States of    5         P                              P       St. Eustatius                       5         P                              P
Moldova, Rep. of              5         P                              P       St. Helena                          5         P                              P
Monaco                        3         P                              P       St. Kitts                           5         P                              P
Mongolia                      5         P                              P       St. Lucia                           5         P                              P
Montenegro, Rep. of           5         P                              P       St. Maarten                         5         P                              P
Montserrat                    5         P                              P       St. Vincent                         5         P                              P
Morocco                       5         P         P                    P       Sudan                               5         P          P                   P
Mozambique                    5         P         P                    P       Suriname                            5         P                              P
Myanmar                       4         P                              P       Swaziland                           5         P                              P
Namibia                       5         P         P                    P       Sweden                              3         P          P         P         P
Nauru, Rep. of                5         P                              P       Switzerland                         3         P          P         P         P
Nepal                         2         P                              P       Syria                               4         P          P         P         P
Netherlands, The              3         P         P         P          P       Tahiti                              5         P                              P
Nevis                         5         P                              P       Taiwan                              4         P          P         P         P
New Caledonia                 5         P                              P       Tajikistan                          5         P                              P
New Zealand                   4         P                              P       Tanzania                            5         P          P         P         P
Nicaragua                     5         P                              P       Thailand                            4         P          P         P         P
Niger                         5         P                              P       Timor-Leste                         5         P                              P
Nigeria                       5         P                              P       Togo                                5         P          P                   P
Niue                          5         P                              P       Tonga                               5         P                              P
North Macedonia               5         P                              P       Trinidad and Tobago                 5         P                              P
Northern Mariana Islands      5         P                              P       Tunisia                             5         P                              P
Norway                        3         P         P                    P       Turkey                              3         P          P                   P
Oman                          1         P         P         P          P       Turkmenistan                        5         P                              P
Pakistan                      2         P                              P       Turks and Caicos Islands            5         P                              P
Palau                         5         P                              P       Tuvalu                              5         P                              P
Panama                        5         P         P                    P       Uganda                              5         P          P         P         P
Papua New Guinea              5         P                              P       Ukraine                             5         P                              P
Paraguay                      5         P         P                    P       United Kingdom                      3         P          P         P         P
Peru                          5         P                              P       United States of America            4         P          P                   P
Philippines, The              4         P         P         P          P       Uruguay                             5         P                              P
Poland                        3         P         P         P          P       Uzbekistan                          5         P                              P
Portugal                      3         P         P         P          P       Vanuatu                             5         P                              P
Puerto Rico                   5         P                              P       Vatican City                        3         P          P         P         P
Qatar                         1         P         P         P          P       Venezuela                           5         P          P                   P
Reunion, Island of            5         P                              P       Vietnam                             4         P                              P
Romania                       3         P                              P       Virgin Islands (British)            5         P                              P
Russian Federation, The       5         P                              P       Virgin Islands (US)                 5         P                              P
Rwanda                        5         P                              P       Yemen, Rep. of                      4         P          P         P         P
Samoa                         5         P                              P       Zambia                              5         P          P                   P
San Marino                    3         P         P                    P       Zimbabwe                            5         P          P                   P
Sao Tome & Principe           5         P                              P

doc = document contents only P = document and non-document contents
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL
Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
19

DHL Service & Rate Guide 2020: United Arab Emirates

ZONES AND RATES
      The International                                            How to Ship                   Shipping                     Zones and
                                      Services
         Specialists                                             with DHL Express                 Tools                         Rates

 Calculate the Price       Optional                                  Customs         Service Capability          Export              Import
                                             Surcharges
 of Your Shipment          Services                                  Services        and Rating Zones           Services            Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE
Weight in kg               Zone 1                     Zone 2                    Zone 3                    Zone 4                  Zone 5
Documents only up to 2kg
0.5                        251.13                     302.63                    334.82                    373.45                  450.71
1                          379.90                     457.16                    502.22                    560.17                  682.50
1.5                        379.90                     457.16                    502.22                    560.17                  682.50
2                          566.63                     682.51                    753.35                    843.50                 1,030.19
Documents from 2.5kg and non-documents from 0.5kg
0.5                        283.88                     342.11                    378.48                    422.16                  509.52
1                          429.47                     516.80                    567.74                    633.24                  771.56
1.5                        429.47                     516.80                    567.74                    633.24                  771.56
2                          640.55                     771.56                    851.63                    953.52                 1,164.61
2.5                        640.55                     771.56                    851.63                    953.52                 1,164.61
3                          1,019.05                   1,237.43                  1,353.88                  1,521.30               1,819.73
3.5                        1,019.05                   1,237.43                  1,353.88                  1,521.30               1,819.73
4                          1,019.05                   1,237.43                  1,353.88                  1,521.30               1,819.73
4.5                        1,019.05                   1,237.43                  1,353.88                  1,521.30               1,819.73
5                          1,019.05                   1,237.43                  1,353.88                  1,521.30               1,819.73
5.5                        1,324.76                   1,608.66                  1,754.23                  1,972.58               2,358.38
6                          1,324.76                   1,608.66                  1,754.23                  1,972.58               2,358.38
6.5                        1,324.76                   1,608.66                  1,754.23                  1,972.58               2,358.38
7                          1,324.76                   1,608.66                  1,754.23                  1,972.58               2,358.38
7.5                        1,324.76                   1,608.66                  1,754.23                  1,972.58               2,358.38
8                          1,324.76                   1,608.66                  1,754.23                  1,972.58               2,358.38
8.5                        1,324.76                   1,608.66                  1,754.23                  1,972.58               2,358.38
9                          1,324.76                   1,608.66                  1,754.23                  1,972.58               2,358.38
9.5                        1,324.76                   1,608.66                  1,754.23                  1,972.58               2,358.38
10                         1,324.76                   1,608.66                  1,754.23                  1,972.58               2,358.38
11                         1,652.31                   2,009.01                  2,190.98                  2,467.56               2,926.15
12                         1,652.31                   2,009.01                  2,190.98                  2,467.56               2,926.15
13                         1,652.31                   2,009.01                  2,190.98                  2,467.56               2,926.15
14                         1,652.31                   2,009.01                  2,190.98                  2,467.56               2,926.15
15                         1,652.31                   2,009.01                  2,190.98                  2,467.56               2,926.15
16                         1,979.84                   2,409.37                  2,627.73                  3,020.77               3,639.51
17                         1,979.84                   2,409.37                  2,627.73                  3,020.77               3,639.51
18                         1,979.84                   2,409.37                  2,627.73                  3,020.77               3,639.51
19                         1,979.84                   2,409.37                  2,627.73                  3,020.77               3,639.51
20                         1,979.84                   2,409.37                  2,627.73                  3,020.77               3,639.51

                                                                                                                           Table continues overleaf
20

DHL Service & Rate Guide 2020: United Arab Emirates

ZONES AND RATES
     The International                                              How to Ship                      Shipping                     Zones and
                                        Services
        Specialists                                               with DHL Express                    Tools                         Rates

 Calculate the Price         Optional                                 Customs           Service Capability             Export             Import
                                                Surcharges
 of Your Shipment            Services                                 Services          and Rating Zones              Services           Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE
Weight in kg                 Zone 1                     Zone 2                    Zone 3                     Zone 4                    Zone 5
21                          2,380.20                   2,882.50                  3,151.83                    3,705.00                 4,527.56
22                          2,380.20                   2,882.50                  3,151.83                    3,705.00                 4,527.56
23                          2,380.20                   2,882.50                  3,151.83                    3,705.00                 4,527.56
24                          2,380.20                   2,882.50                  3,151.83                    3,705.00                 4,527.56
25                          2,380.20                   2,882.50                  3,151.83                    3,705.00                 4,527.56
26                          2,452.98                   2,969.84                  3,253.73                    3,821.46                 4,658.58
27                          2,525.77                   3,057.19                  3,355.63                    3,937.91                 4,789.62
28                          2,598.56                   3,144.53                  3,457.54                    4,054.35                 4,920.64
29                          2,671.35                   3,231.88                  3,559.44                    4,170.81                 5,051.66
30                          2,744.12                   3,319.22                  3,661.35                    4,287.26                 5,182.68
40                          3,023.98                   3,613.04                  3,990.18                    4,823.91                 5,836.41
50                          3,553.30                   4,208.60                  4,651.86                    5,750.31                 6,961.29
60                          4,082.62                   4,804.16                  5,313.54                    6,676.71                 8,086.17
70                          4,611.94                   5,399.72                  5,975.22                    7,603.11                 9,211.05
For each additional 1kg
30.1 - 1,000*                 52.94                     59.56                      66.17                      92.64                    112.49

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide.
Add 50.00 AED to the DHL Express Worldwide prices.

DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 53 countries
worldwide. Add 100.00 AED to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in AED and and includes fuel surcharge and government levy. Customs duties, taxes, clearance-related charges, VAT and other surcharges
are not included in the above rates.
Terms and conditions apply – see dhl.ae for details.

*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL
standards for packing. Refer to our Packing Guide on dhl.ae/packingguide. These network restrictions are subject to change with 30 days’ notice.
21

DHL Service & Rate Guide 2020: United Arab Emirates

ZONES AND RATES
      The International                                            How to Ship                   Shipping                     Zones and
                                      Services
         Specialists                                             with DHL Express                 Tools                         Rates

 Calculate the Price       Optional                                  Customs         Service Capability          Export              Import
                                             Surcharges
 of Your Shipment          Services                                  Services        and Rating Zones           Services            Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT
Weight in kg               Zone 1                     Zone 2                    Zone 3                    Zone 4                  Zone 5
Documents only up to 2kg
0.5                        228.30                     275.12                    304.39                    339.50                  409.74
1                          345.37                     415.60                    456.57                    509.25                  620.46
1.5                        345.37                     415.60                    456.57                    509.25                  620.46
2                          515.12                     620.47                    684.87                    766.82                  936.54
Documents from 2.5kg and non-documents from 0.5kg
0.5                        258.08                     311.01                    344.08                    383.79                  463.20
1                          390.43                     469.82                    516.13                    575.68                  701.42
1.5                        390.43                     469.82                    516.13                    575.68                  701.42
2                          582.32                     701.42                    774.21                    866.84                 1,058.74
2.5                        582.32                     701.42                    774.21                    866.84                 1,058.74
3                          926.41                     1,124.94                  1,230.80                  1,383.00               1,654.30
3.5                        926.41                     1,124.94                  1,230.80                  1,383.00               1,654.30
4                          926.41                     1,124.94                  1,230.80                  1,383.00               1,654.30
4.5                        926.41                     1,124.94                  1,230.80                  1,383.00               1,654.30
5                          926.41                     1,124.94                  1,230.80                  1,383.00               1,654.30
5.5                        1,204.33                   1,462.42                  1,594.76                  1,793.26               2,143.99
6                          1,204.33                   1,462.42                  1,594.76                  1,793.26               2,143.99
6.5                        1,204.33                   1,462.42                  1,594.76                  1,793.26               2,143.99
7                          1,204.33                   1,462.42                  1,594.76                  1,793.26               2,143.99
7.5                        1,204.33                   1,462.42                  1,594.76                  1,793.26               2,143.99
8                          1,204.33                   1,462.42                  1,594.76                  1,793.26               2,143.99
8.5                        1,204.33                   1,462.42                  1,594.76                  1,793.26               2,143.99
9                          1,204.33                   1,462.42                  1,594.76                  1,793.26               2,143.99
9.5                        1,204.33                   1,462.42                  1,594.76                  1,793.26               2,143.99
10                         1,204.33                   1,462.42                  1,594.76                  1,793.26               2,143.99
11                         1,502.10                   1,826.38                  1,991.80                  2,243.24               2,660.14
12                         1,502.10                   1,826.38                  1,991.80                  2,243.24               2,660.14
13                         1,502.10                   1,826.38                  1,991.80                  2,243.24               2,660.14
14                         1,502.10                   1,826.38                  1,991.80                  2,243.24               2,660.14
15                         1,502.10                   1,826.38                  1,991.80                  2,243.24               2,660.14
16                         1,799.86                   2,190.34                  2,388.85                  2,746.16               3,308.65
17                         1,799.86                   2,190.34                  2,388.85                  2,746.16               3,308.65
18                         1,799.86                   2,190.34                  2,388.85                  2,746.16               3,308.65
19                         1,799.86                   2,190.34                  2,388.85                  2,746.16               3,308.65
20                         1,799.86                   2,190.34                  2,388.85                  2,746.16               3,308.65

                                                                                                                           Table continues overleaf
22

DHL Service & Rate Guide 2020: United Arab Emirates

ZONES AND RATES
     The International                                              How to Ship                      Shipping                     Zones and
                                        Services
        Specialists                                               with DHL Express                    Tools                         Rates

 Calculate the Price         Optional                                  Customs          Service Capability             Export             Import
                                                Surcharges
 of Your Shipment            Services                                  Services         and Rating Zones              Services           Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT
Weight in kg                 Zone 1                     Zone 2                    Zone 3                     Zone 4                    Zone 5
21                          2,163.82                   2,620.46                   2,865.30                   3,368.19                 4,115.97
22                          2,163.82                   2,620.46                   2,865.30                   3,368.19                 4,115.97
23                          2,163.82                   2,620.46                   2,865.30                   3,368.19                 4,115.97
24                          2,163.82                   2,620.46                   2,865.30                   3,368.19                 4,115.97
25                          2,163.82                   2,620.46                   2,865.30                   3,368.19                 4,115.97
26                          2,229.99                   2,699.86                   2,957.94                   3,474.06                 4,235.08
27                          2,296.16                   2,779.27                   3,050.58                   3,579.92                 4,354.20
28                          2,362.33                   2,858.67                   3,143.22                   3,685.78                 4,473.31
29                          2,428.50                   2,938.08                   3,235.86                   3,791.65                 4,592.42
30                          2,494.66                   3,017.48                   3,328.50                   3,897.51                 4,711.53
40                          1,730.88                   1,997.28                   2,263.68                   2,530.08                 4,794.72
50                          2,163.60                   2,496.60                   2,829.60                   3,162.60                 5,993.40
60                          2,258.64                   2,605.68                   2,953.44                   3,300.48                 6,253.92
70                          2,635.08                   3,039.96                   3,445.68                   3,850.56                 7,296.24
Multiplier rate per 1kg from 30.1kg
30.1 - 50                     43.28                     49.94                      56.60                      63.26                    119.87
50.1 - 70                     37.65                     43.43                      49.23                      55.01                    104.24
70.1 - 300                    32.73                     37.77                      42.81                      47.84                     90.64
300.1 - 1,000*                32.73                     37.77                      42.81                      47.84                     90.64

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide.
Add 50.00 AED to the DHL Express Worldwide prices.

DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 53 countries
worldwide. Add 100.00 AED to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in AED and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.ae for details.

*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL
standards for packing. Refer to our Packing Guide on dhl.ae/packingguide. These network restrictions are subject to change with 30 days’ notice.
SERVICE POINT DETAILS
Find your nearest DHL Service Point here.

DHL Express United Arab Emirates
P.O. Box 6252
Meydan
Nad Al Shiba
Dubai
United Arab Emirates

For contact details of the DHL Express office nearest to you, please visit our website at dhl.ae
or call the customer service hotline on 600 567 567

Valid: 1st January 2020

The information in this guide is correct as of 1st January 2020. DHL reserves the right to amend or modify any of the information at any time.
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