SERVICE & RATE GUIDE 2020 - DHL EXPRESS MONGOLIA - DHL Mongolia
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DHL EXPRESS
SERVICE & RATE
GUIDE 2020
MONGOLIA
Get started
The International Services How to Ship Shipping Tools Zones and Rates
Specialists Page 4 with DHL Express Page 14 Page 15
Page 2 Page 10
2
CONNECTING YOUR WORLD
Operating in
220+ countries and
territories worldwide 260+ aircraft
3,000+ 3,000+
facilities ights per day
fl
(commercial and
non-commercial)
300+
TAPA* certifications
400
By the year 2050,
Deutsche Post DHL Group
aims to achieve zero
emissions logistics
million+
shipments
34,000+
v ehicles (own, leased,
per year
subcontracted trucks
and vans)
100,000+ 84,000+
Service Points
employees
Figures are approximate as of the end of 2018
*TAPA = Transported Asset Protection Association
3
DHL Service & Rate Guide 2020: Mongolia
THE INTERNATIONAL SPECIALISTS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building
and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning
more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and
‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly
as possible.
Through our Certified International Specialist Program we This guide enables you to find out how DHL Express can help
provide all DHL Express employees with the requisite you with your international shipping needs, and to see what best
knowledge they need to do their job competently and fits your needs from our wide range of products and services.
confidently – and that’s good news for both employees and Should you have any questions, please get in touch with your
customers. As Certified International Specialists you can rely on DHL Account Manager or visit us at dhl.mn.
DHL Express as the experts in international express.
4
DHL Service & Rate Guide 2020: Mongolia
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic DHL Express Optional Customs
E-commerce Surcharges
Services Services Services Envelope Services Services
Our core services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every
country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full
track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide
Our most popular product, DHL Express Worldwide, offers an end of business day delivery service around the world for pieces up
to 70kg and shipments up to 1,000kg.
We deliver reliably and quickly to more global destinations across a single integrated network than any other express delivery
company.
Our international services at a glance
DHL Express Worldwide
Delivery by the end of the next
Service description
possible business day
Money-back guarantee No
Countries and territories covered More than 220
Delivery attempts 2
Maximum piece weight (not on pallet) 70kg
Maximum pieces per shipment –
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm
Maximum pallet weight 300kg
Maximum shipment weight 1,000kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm
†A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
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DHL Service & Rate Guide 2020: Mongolia
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic DHL Express Optional Customs
E-commerce Surcharges
Services Services Services Envelope Services Services
IMPORT SERVICES
With our DHL Express Worldwide Import product, you can import shipments
from over 220 countries and territories in the world. This is more than any
other express delivery company can offer. What’s more, customers in, say, the
USA can order an import from China not just to the USA, but to other
destinations as well. We call this a third country shipment.
There is no need for local brokers or forwarders to get involved in any part of
the process. You are in full control, and able to manage all aspects of your
imports in a very simple way.
You can order an import from another country, to be delivered to your country
or any other destination, by using our dedicated electronic shipping solution
for imports. You will have one account number, one invoice in a single currency
and a fixed price that means you know exactly what you will pay.
DOMESTIC SERVICES
We recommend our domestic services if you want to ship documents or goods
between cities of Mongolia. Please contact our customer services team on (11)
310919 for more information.
DHL EXPRESS ENVELOPE
Our DHL Express Envelope service provides door-to-door international
delivery of lightweight document shipments by the end of the next possible
business day. It also offers you carbon neutral shipping at no extra charge.
Its features include:
nn Up to 200 grams
nn Global coverage
nn Document shipments only
nn Packaging envelope included
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DHL Service & Rate Guide 2020: Mongolia
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic DHL Express Optional Customs
E-commerce Surcharges
Services Services Services Envelope Services Services
POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
International e-commerce
The explosion in online shopping extends across borders, and
this trend looks set to continue. DHL supports our customers’
international growth with:
DHL’s On Demand Delivery tool keeps receivers informed
of shipment progress, allowing them to reschedule,
nn Global reach
reroute, release or conveniently collect from a DHL
nn Express options
Service Point. It is an innovative, easy-to-use, mobile-
nn Duties and taxes paid options and customs expertise
friendly service, especially for residential deliveries.
nn Easy returns solutions
Designed to enhance the online shopper’s experience,
Fast, flexible and easy
especially for residential deliveries, the service is
Consumers expect everything ‘on demand’ – anytime, anywhere.
available globally, meaning consistent service standards
DHL shipping options give customers a distinct competitive
and a harmonized user experience.
edge: over 90% of online consumers look at the available
delivery options before going to the checkout, and their decision
is influenced by delivery speed, flexibility and ease.
Scheduled delivery Signature release/
leave your signature
Leave with neighbor Collect from
or concierge Service Point
Alternative address Vacation hold
Discover and grow
Visit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers such as
‘The 21st Century Spice Trade’, customer and trend research and
market intelligence tools can enable you to better understand
your customers and shipping requirements to take the next step
in your e-commerce journey.
Our customers go global with ease and speed, maximizing the
enormous potential of international e-commerce.
7
DHL Service & Rate Guide 2020: Mongolia
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic DHL Express Optional Customs
E-commerce Surcharges
Services Services Services Envelope Services Services
OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from Direct Signature View charges
non-standard deliveries and billing options to climate neutral If you are sending sensitive documents or high value contents
shipping. You have the flexibility to choose the best service for you can request DHL to obtain a direct signature from the
your needs with our express delivery services worldwide. consignee or a representative at the delivery address. DHL will
Contact Customer Services to learn more. ensure your shipment is not re-directed, or delivered at an
alternative address.
Duties and Taxes Paid View charges
DHL Express can arrange for the shipper or a third party to be Residential Address View charges
billed for any duties and taxes payable at destination, rather Customers shipping to a home or private residence can activate
than the receiver of the shipment being billed. Charges apply specific delivery options by designating the delivery address as
whenever the shipper requests that duties, taxes or other residential. For such shipments, DHL Express will proactively
regulatory fees be billed outside of the destination country. notify the receiver via email or SMS about the shipment’s
progress. Receivers can then select the most suitable delivery
Dedicated Pickup and Delivery View charges option on the On Demand Delivery website.
If your business needs a dedicated vehicle to collect or deliver
unusual shipments or a pickup or delivery outside normal Packaging View charges
business hours, we can arrange this for you. We offer a range of high-quality DHL-branded packaging items.
One-off flyers, envelopes and smaller boxes are free of charge.
Shipment Preparation View charges Larger boxes and tubes can be ordered through Customer
This is a convenient, fast and reliable service for seasonal Services and will be provided by the courier at time of pickup,
or irregular shipments that require extra resources for their a charge applies.
preparation. DHL manages the entire process of waybill
preparation, content selection, labelling and packaging, Change of Billing View charges
then sends the shipments to the designated domestic or This applies when a customer requests a change of defined
international addresses. billing information on an already issued invoice, and which will
result in a reissuing of the invoice and, in case of an account
change, crediting of the old account and debiting of the new.
For a full list of optional services, please visit dhl.mn/optional_services.
8
DHL Service & Rate Guide 2020: Mongolia
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic DHL Express Optional Customs
E-commerce Surcharges
Services Services Services Envelope Services Services
SURCHARGES
Non-Stackable Pallet View charges
In order to maintain a consistently high level of service, in This fixed surcharge is applied to every pallet within a shipment
specific circumstances DHL Express levies a surcharge for that cannot be stacked, either on request by the shipper, or
exceptional activities, ensuring that these surcharges are fair for because of its shape, content or packaging. This surcharge
all of our customers. applies to domestic and international shipments.
Remote Area View charges Address Correction View charges
This surcharge applies when a shipment is collected from This fixed surcharge is applied to any shipment that has an
or delivered to a location that is distant or difficult to serve. incorrect delivery address at the time of pickup and the delivery
The Remote Area surcharge applies to international and cannot be fulfilled after making efforts at the destination to
domestic shipments. determine the correct address. This surcharge applies to
domestic and international shipments.
Overweight Piece View charges
A fixed surcharge is applied to every piece, including a Security Charges View charges
pallet that exceeds a scale or volumetric weight of 70kg. Additional surcharges may apply when shipping from or to a
The Overweight Piece surcharge applies to domestic and destination country where DHL is operating at elevated risk due
international shipments. to continuous state of war, civil unrest, or continuous threats
from terrorism (Elevated Risk), or when shipping to a
Oversize Piece View charges destination country that is subject to trade restrictions imposed
This fixed surcharge applies to every piece, including a pallet, by the UN Security Council (Restricted Destination).
with a single dimension in excess of 120cm. The Oversize Piece
surcharge applies to domestic and international shipments.
For a full list of surcharges, please visit dhl.mn/surcharges.
9
DHL Service & Rate Guide 2020: Mongolia
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic DHL Express Optional Customs
E-commerce Surcharges
Services Services Services Envelope Services Services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with
extensive knowledge and experience of dealing with customs
topics worldwide. For your peace of mind, we provide a wide
range of customs support for standard as well as non-routine
customs-clearance processes. By making sure that clearance is
a smooth and efficient process, we ensure your shipments arrive
as quickly as possible, and leave you free to focus on your core
business. With our online tool (tas.dhl.com) we provide essential
customs information to help you prepare your shipments.
Disbursement View charges
At the receiver’s request, DHL credit or cash is used to fund the
clearance, duty and tax charges relating to a shipment or piece,
instead of the receiver using their own bond or credit line.
The customs process is accelerated, with DHL making prompt
payment of relevant charges while the receiver defers payment
until an agreed date.
Advance Payment View charges
The service covers any import of a non-document shipment for
which DHL has paid or used its customs credit line advancing
customs duties, taxes or regulatory charges on behalf of those
importers with whom DHL has no contract. The charge is based
on the credit advanced or guaranteed and is subject to a
standard minimum.
Formal Clearance View charges prior to final clearance by the importer or designated broker.
Applied in selected countries, when importing goods with an Bonded Transit applies to both export and import shipments
aggregated declaration value or weight exceeding the limits set whenever DHL is required to open, manage or report any form
by destination customs authorities, or due to other regulatory of transfer under bond using our own guarantee.
requirements are excluded from routine clearance procedures
Export Declaration View charges
Bonded Storage View charges Applies in countries where an export declaration is required
Storage charges apply when the shipment cannot be released by for shipments containing controlled commodities or exceeding
customs due to inaccurate or missing paperwork. Charges take a certain value threshold or weight. Depending on origin
effect three calendar days after the freight arrival date or broker country, shippers that submit a declaration online may avoid
notification, whichever is later. The charge applies to the duty the local charge.
and taxes payer.
Multiline Entry View charges
Bonded Transit View charges A service charge will be assessed for multiline item entries with
A bonded shipment occurs when DHL is requested to move more than five lines. An example would be – one shipment with
non-document foreign-origin goods to a location other than the multiple products or multiple invoices. All products require
regular DHL gateway at destination. Bonded Transit is normally identification and must be classified under separate harmonized
operated within a country or customs union, and is necessary tariff numbers.
For a full list of customs charges, please visit dhl.mn/customs_services.
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DHL Service & Rate Guide 2020: Mongolia
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3
1 Shipment weight
Please weigh and measure your shipment. If you are
sending a large but lightweight shipment, where its
Height
volumetric (dimensional) weight exceeds its actual
weight, the cost of the shipment is calculated on the space
your consignment takes up on the aircraft. This is a Length
standard IATA method. To calculate the volumetric weight Width
of your shipment, simply multiply the length by height by
width in centimeters, then divide the total sum by 5,000
for each piece in the shipment. Any piece in the shipment
may be re-weighed and/or re-measured by DHL to
confirm this calculation.
2 Documentation required: waybill
All shipments sent with DHL Express need to have a fully
completed DHL waybill or label securely attached to each
piece. This will enable the successful movement of your
shipment through the DHL network. Each waybill or label
is individually numbered to allow you to track your
shipment from collection through to delivery. Your
shipment may also need to be accompanied by customs
documentation, such as a commercial or proforma
invoice, as well as additional paperwork depending on the
contents and value of the shipment and the country you
are sending to.
3 Documentation required: invoice
A commercial or proforma invoice is required when
sending non-document shipments to countries and
territories outside your origin country or customs union.
This is essentially a declaration containing all the details
of a transaction and is used by customs authorities to
assess if duties or taxes are payable. A commercial invoice
is used when goods are part of a commercial transaction
or intended for resale. A proforma invoice is used when
sending goods of no commercial value (for example,
when sending samples).11
DHL Service & Rate Guide 2020: Mongolia
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT
Your invoice will require the following details:
Exporter Commercial
1
BANK DETAILS Tax ID/VAT number
Invoice
These are the bank details that will be used
Date
for the transaction between the seller and Bank details
1
Waybill number
buyer. These details are not required for
Invoice number
non-commercial/proforma invoices. Exporter code
Importer (bill to) Receiver if different from Importer
2
DESCRIPTION Tax ID/VAT number
Generic or broad descriptions are no longer Shipment reference
permitted and are likely to cause delays.
Descriptions should include the items, how Full 2 Commodity Item Unit value Subtotal Net weight Country of
description code quantity [Currency] value manufacture/
many there are, what they are made of, and of goods 3 [Currency] origin
4
what they will be used for. For example,
describing items as ‘samples’, ‘parts’ or
‘spares’ is not acceptable for customs
Freight
classification, safety and security reasons.
Insurance
Total declared value/currency 5 Total net weight/kg(s)
3
COMMODITY CODE
This is the product identification code used Total pieces Total gross weight/kg(s)
by the exporting country to classify the
goods to be exported. It assists clearance 6 Type of export
7 Incoterms
and avoids delays.
8 Reason for export
I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.
4
COUNTRY OF MANUFACTURE/ORIGIN
Position in company Signature
This relates to the place of manufacture,
not the country of export. If items are Company stamp
manufactured in more than one country,
please list the origins.
5
TOTAL DECLARED VALUE 7
INCOTERM
This is the total value of the transaction for Insert the Incoterm that best describes the
customs purposes based on the Incoterm terms of the transaction. For example, DAP
selected. The total declared value should (Delivered At Place).
include freight and insurance charges
if the seller is responsible for these two 8 REASON
FOR EXPORT
elements. This could be: For Sale; For Repair; After
Repair; Gift; Sample; Personal Use Not
6
TYPE OF EXPORT For Resale; Replacement; Intercompany
The options are: (1) Permanent; Transfer; or Personal Effects.
(2) Temporary; and (3) Repair & Return.12
DHL Service & Rate Guide 2020: Mongolia
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely Prohibited and Restricted Commodities
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
Packaging guidelines any law, regulation or statute of any federal, state or local
nn If you are re-using envelopes or boxes, please ensure that government of any country from, to or through which the items
old labels and markings are removed may be carried. For international carriage there may be
nn Securely fix the waybill to the shipment. The waybill can be additional prohibited items specified by the country of
thought of as the shipment’s airline ticket and it will delay destination. DHL may at its sole discretion refuse to carry other
delivery if it becomes separated from your shipment items not listed below.
nn The barcodes on the waybill are scanned at numerous nn All Samsung Galaxy Note7 and Samsung Note7 devices
points during your shipment’s journey. Please ensure nn Bullion (of any precious metal)
the barcode is flat and not covered by tape, shrinkwrap nn Cash (legal tender – bank notes, currency notes and coins)
or strapping nn Complete firearms, ammunition, explosives/explosive
nn Place the waybill on the top or side of your shipment devices including inert explosives and test pieces, air guns,
and please ensure it does not overlap the corners or replica and imitation firearms
edges of boxes nn Human remains or ashes in any form
nn Use adequate protective wrapping for fragile or delicate nn Hunting (animal) trophies, animal parts such as ivory and
items and ensure they are packed as far away as possible shark’s fin, animal remains or ashes, or animal by-products
from the corners of boxes and derived products not intended for human
nn To prevent injury to our employees, please pay special consumption, prohibited for movement by the CITES
attention to the packaging of sharp items. There should not Convention and/or local law
be any possibility of the contents piercing the packaging nn Illegal goods, such as counterfeit goods and narcotics
nn Any individual pieces over 70kg should be placed on a nn Live animals (including but not limited to mammals,
pallet. If you are sending a multi-piece shipment, it is not reptiles, fish, invertebrates, amphibians, birds, insects,
necessary to place the individual pieces on a pallet unless larvae and pupae)
they exceed 70kg. For example, a shipment comprising nn Loose lithium metal batteries under IATA PI968 section II
four 25kg pieces does not have to be placed on a pallet nn Loose precious and semi-precious stones (cut or un-cut,
polished or un-polished)
DHL packaging
We offer a range of high-quality DHL-branded packaging items,
suitable for shipping items of all shapes and sizes.
The items available include:
nn Flyer bags
nn Cardboard document envelopes
nn Boxes in a range of sizes
nn Tubes
nn Bottle boxes
For more information please refer to the Packing Guide
available on dhl.mn/packingguide.13
DHL Service & Rate Guide 2020: Mongolia
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Restricted Items Air Transport Association regulations (“IATA”), the
The following items will NOT be accepted for carriage unless Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items regulations. Applicable to all shipments valued in excess of
approved for carriage will be recorded in writing with the EUR 500,000
customer. nn Financial and monetary commodities – examples include
nn Air guns, tasers, imitation or replica firearms, firearm parts but are not limited to activated SIM cards for mobile
and replica ammunition (includes rifle butts, trigger phones, blank or activated credit or cash dispenser cards,
mechanisms, screws/bolts etc which are manufactured for blank cheques, event tickets, lottery tickets, money or
the sole purpose of creating a functional firearm) postal orders, pre-paid phone cards, tickets (blank stock),
nn Antiques and works of art with a shipment value in excess traveller’s cheques, vouchers/tokens, unused stamps etc.
of EUR 500,000 Applicable to all shipments valued in excess of
nn Banderols/Tax stickers with a shipment value in excess of EUR 500,000
EUR 500,000 nn Furs
nn Cannabis for medicinal purposes from bona fide nn Jewellery and watches and with individual values in excess
pharmaceutical manufacturers with appropriate licences of EUR 5,000. The shipment must not exceed EUR 100,000
and where lawful to ship, which must be in tablet or liquid
form, may be carried with an approved business case.
The value of one shipment must not exceed EUR 10,000
PAYING FOR YOUR SHIPMENT
nn Cigarettes, cigars, tobacco products and electronic
You can pay for DHL Express services either with cash, a credit
cigarettes with a shipment value in excess of EUR 500,000
card or by bank transfer. You can open an account with DHL
nn Commemorative coins and medals with an individual value
Express to pay via bank transfer; and all account customers
or total shipment value of EUR 2,000 or more are restricted
receive invoices on a pre-agreed basis. For more details, please
for carriage
get in touch with a Customer Service Advisor at your local
nn Dangerous/hazardous goods including but not limited to
DHL Express office or go to dhl.mn/en/express/shipping/
perfumes, aftershaves, aerosols, flammable substances,
open_account.
dry ice, biological substances, UN classified dangerous
goods and any goods specified as such under International14
DHL Service & Rate Guide 2020: Mongolia
SHIPPING TOOLS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
SHIPPING TOOLS
Making shipping easier
DHL Express offers a choice of electronic tools to suit even the
most demanding requirements. We invest continually in market-
leading technologies to make it easier for you to send your
shipments around the world. As a result, you have more time to
focus on your business.
Our electronic solutions cover online and offline options, as well
as integrated solutions. In addition, we provide industry-specific
solutions tailored for the Life Sciences and Technology sectors.
More information about our general capabilities is provided on The new DHL Express Mobile app lets you track
this page. your shipments and manage your deliveries all in
one place. You can locate the nearest DHL Service
Point for parcel drop off or collection, and quickly
check shipping rates too – right on your smartphone.
Advanced GPS location services and camera barcode
scanning are also available. Download DHL Express
Mobile today, on Android or iPhone.
MyDHL+ re-imagines the way the shipping business
does business, by combining the tools and services
our customers use most. With its mobile friendly and
intuitive interface, customers can now import, export,
schedule a pickup, track shipments and pay bills more
quickly than ever – all in one visit, with one password
and zero headaches. MyDHL+ makes it incredibly easy Easyship
to navigate the complexities of international shipping. This is an offline advanced shipment management tool for any
Try it out now at mydhl.com. organization with large shipping volumes or regular scheduled
deliveries. DHL Easyship can handle the needs of multinational
supply chains or any business with a central shipping function.
It is a Windows-based system, which is easy to use yet very
DHL.com powerful – enabling you to handle everything from regular
Our website provides a comprehensive guide to DHL Express mailshots to multi-stage shipping processes.
shipping services, as well as transport news, service updates
and contact details. To make doing business with us even easier, Specific solutions
the site features interactive tools that include online booking, DHL offers additional capabilities for businesses requiring more
tracking and a volumetric weight calculator. specialized solutions – for example, its Medical Express and
Collect & Return services. For more information, please contact
your DHL Account Manager or local Customer Service team.15
DHL Service & Rate Guide 2020: Mongolia
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3
1 Decide which service best suits your
needs (see page 4 for international
services) and weigh your shipment (see
page 10 and dhl.mn/volumetricweight)
2 Determine the rating zone of the origin or
destination (see pages 17 and 18)
3 Find the rate using the rating zone and
weight of your shipment (see page 19 for
exports and page 21 for imports)
OPTIONAL SERVICES
Optional services View explanation Charging method Charge
Duties and Taxes Paid Per shipment 21
Dedicated Pickup Per shipment Quoted case by case with a minimum of 24 per shipment
Dedicated Delivery Per shipment Quoted case by case with a minimum of 48
Shipment Preparation Per shipment 24
Direct Signature Per shipment 6
Residential Address Per shipment 4
Packaging Per shipment 4
Change of Billing Per invoice 35
These charges are quoted in US Dollars.
For a full list of optional services, please visit our website at dhl.mn/optional_services.16
DHL Service & Rate Guide 2020: Mongolia
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SURCHARGES
Surcharges View explanation Charging method Charge
Remote Area By shipment weight 0.55 per kg 24 minimum per shipment
Additional Handling
Overweight Piece Per piece 95
Oversize Piece Per piece 95
Non-Stackable Pallet Per piece 180
Address Correction Per shipment 12
Security Charges
Elevated Risk Per shipment 24
Restricted Destination Per shipment 35
These charges are quoted in US Dollars.
CUSTOMS SERVICES
Customs services View explanation Charging method Charge
Minimum 30,000, or 3% of the credit advanced if
Disbursement Per shipment
higher
Minimum 30,000, or 3% of the credit advanced if
Advance Payment Per shipment
higher
Formal Clearance Per shipment Minimum 50,000
Per kg/per day after 3 calendar Minimum 1,650 for per kg per day after 3 calendar
Bonded Storage
days days
Bonded Transit Per shipment Quoted case by case
Export Declaration Per shipment Minimum 25,000
Multiline Entry Rate per line Minimum 20,000 per line from 6th line onwards
These charges are quoted in MNT.
Please visit our website for a full list of surcharges and customs services.17
DHL Service & Rate Guide 2020: Mongolia
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SERVICE CAPABILITY AND RATING ZONES
Country/Territory Zone DHL Country/Territory Zone DHL
Express Worldwide Imports Express Worldwide Imports
Afghanistan 8 P P Ecuador 8 P P
Albania 8 P P Egypt 8 P P
Algeria 8 P P El Salvador 8 P P
American Samoa 8 P P Eritrea 8 P P
Andorra 8 P P Estonia 7 P P
Angola 8 P P Ethiopia 8 P P
Anguilla 8 P P Falkland Islands 8 P P
Antigua 8 P P Faroe Islands 5 P P
Argentina 8 P P Fiji 3 P P
Armenia 7 P P Finland 5 P P
Aruba 8 P P France 4 P P
Australia 3 P P French Guyana 8 P P
Austria 4 P P Gabon 8 P P
Azerbaijan 7 P P Gambia 8 P P
Bahamas 8 P P Georgia 7 P P
Bahrain 8 P P Germany 4 P P
Bangladesh 3 P P Ghana 8 P P
Barbados 8 P P Gibraltar 5 P P
Belarus 7 P P Greece 5 P P
Belgium 5 P P Greenland 5 P P
Belize 8 P P Grenada 8 P P
Benin 8 P P Guadeloupe 8 P P
Bermuda 8 P P Guam 8 P P
Bhutan 8 P P Guatemala 8 P P
Bolivia 8 P P Guernsey 5 P P
Bonaire 8 P P Guinea Republic 8 P P
Bosnia and Herzegovina 7 P P Guinea-Bissau 8 P P
Botswana 8 P P Guinea-Equatorial 8 P P
Brazil 8 P P Guyana (British) 8 P P
Brunei 3 P P Haiti 8 P P
Bulgaria 5 P P Honduras 8 P P
Burkina Faso 8 P P Hong Kong 2 P P
Burundi 8 P P Hungary 5 P P
Cambodia 3 P P Iceland 8 P P
Cameroon 8 P P India 3 P P
Canada 6 P P Indonesia 3 P P
Canary Islands, The 8 P P Iran, Islamic Rep. of 8 P P
Cape Verde 8 P P Iraq 8 P P
Cayman Islands 8 P P Ireland, Rep. of 4 P P
Central African Republic 8 P P Israel 8 P P
Chad 8 P P Italy 4 P P
Chile 8 P P Jamaica 8 P P
China, People’s Republic 1 P P Japan 2 P P
Colombia 8 P P Jersey 8 P P
Comoros 8 P P Jordan 8 P P
Congo 8 P P Kazakhstan 7 P P
Congo, Democratic Rep. of 8 P P Kenya 8 P P
Cook Islands 3 P P Kiribati 8 P P
Costa Rica 8 P P Korea, D.P.R. of (North) 3 P P
Cote d’Ivoire 8 P P Korea, Rep. of (South) 1 P P
Croatia 8 P P Kosovo 8 P P
Cuba 8 P P Kuwait 7 P P
Curacao 8 P P Kyrgyzstan 7 P P
Cyprus 8 P P Lao P.D.R. 3 P P
Czech Republic, The 5 P P Latvia 7 P P
Denmark 5 P P Lebanon 8 P P
Djibouti 8 P P Lesotho 8 P P
Dominica 8 P P Liberia 5 P P
Dominican Republic 8 P P Libya 8 P P
doc = document contents only P = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.18
DHL Service & Rate Guide 2020: Mongolia
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
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SERVICE CAPABILITY AND RATING ZONES
Country/Territory Zone DHL Country/Territory Zone DHL
Express Worldwide Imports Express Worldwide Imports
Liechtenstein 5 P P Saudi Arabia 8 P P
Lithuania 7 P P Senegal 8 P P
Luxembourg 5 P P Serbia, Rep. of 7 P P
Macau 2 P P Seychelles 8 P P
Madagascar 7 P P Sierra Leone 8 P P
Malawi 8 P P Singapore 2 P P
Malaysia 8 P P Slovakia 8 P P
Maldives 2 P P Slovenia 7 P P
Mali 8 P P Solomon Islands 8 P P
Malta 8 P P Somalia 8 P P
Marshall Islands 7 P P Somaliland, Rep. (N. Somalia) 8 P P
Martinique 8 P P South Africa 8 P P
Mauritania 8 P P South Sudan 8 P P
Mauritius 8 P P Spain 5 P P
Mayotte 8 P P Sri Lanka 3 P P
Mexico 8 P P St. Barthelemy 8 P P
Micronesia, Fed. States of 6 P P St. Eustatius 8 P P
Moldova, Rep. of 8 P P St. Helena 8 P P
Monaco 7 P P St. Kitts 8 P P
Mongolia 5 P P St. Lucia 8 P P
Montenegro, Rep. of 7 P P St. Maarten 8 P P
Montserrat 8 P P St. Vincent 8 P P
Morocco 8 P P Sudan 8 P P
Mozambique 8 P P Suriname 8 P P
Myanmar 3 P P Swaziland 8 P P
Namibia 8 P P Sweden 4 P P
Nauru, Rep. of 8 P P Switzerland 4 P P
Nepal 3 P P Syria 8 P P
Netherlands, The 5 P P Tahiti 8 P P
Nevis 8 P P Taiwan 2 P P
New Caledonia 8 P P Tajikistan 7 P P
New Zealand 3 P P Tanzania 8 P P
Nicaragua 8 P P Thailand 3 P P
Niger 8 P P Timor-Leste 3 P P
Nigeria 8 P P Togo 8 P P
Niue 8 P P Tonga 8 P P
North Macedonia 7 P P Trinidad and Tobago 8 P P
Northern Mariana Islands 8 P P Tunisia 8 P P
Norway 5 P P Turkey 7 P P
Oman 8 P P Turkmenistan 7 P P
Pakistan 8 P P Turks and Caicos Islands 8 P P
Palau 8 P P Tuvalu 8 P P
Panama 8 P P Uganda 8 P P
Papua New Guinea 3 P P Ukraine 5 P P
Paraguay 8 P P United Arab Emirates 8 P P
Peru 8 P P United Kingdom 4 P P
Philippines, The 3 P P United States of America 6 P P
Poland 5 P P Uruguay 8 P P
Portugal 5 P P Uzbekistan 7 P P
Puerto Rico 8 P P Vanuatu 8 P P
Qatar 7 P P Vatican City 5 P P
Reunion, Island of 8 P P Venezuela 8 P P
Romania 5 P P Vietnam 3 P P
Russian Federation, The 5 P P Virgin Islands (British) 8 P P
Rwanda 8 P P Virgin Islands (US) 8 P P
Samoa 8 P P Yemen, Rep. of 8 P P
San Marino 5 P P Zambia 8 P P
Sao Tome & Principe 8 P P Zimbabwe 8 P P
doc = document contents only P = document and non-document contents
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.19
DHL Service & Rate Guide 2020: Mongolia
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Export rates by zone and product
DHL EXPRESS WORLDWIDE
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
Envelopes up to 0.2kg
0.2 36 37 39 40 42 47 55 64
Documents only up to 2kg
0.5 47 48 49 51 53 62 72 83
1 57 59 60 63 66 76 90 103
1.5 66 69 70 74 78 89 107 121
2 75 79 80 85 90 102 124 139
Documents from 2.5kg and non-documents from 0.5kg
0.5 67 70 71 75 78 79 95 108
1 76 79 81 86 90 91 111 127
1.5 85 88 91 97 102 103 127 146
2 94 97 101 108 114 115 143 165
2.5 103 106 111 119 126 127 159 184
3 112 115 121 130 138 139 175 203
3.5 120 123 130 139 148 149 189 221
4 128 131 139 148 158 159 203 239
4.5 136 139 148 157 168 169 217 257
5 144 147 157 166 178 179 231 275
5.5 152 155 166 175 188 189 245 293
6 160 163 175 184 198 199 259 311
6.5 168 171 184 193 208 209 273 329
7 176 179 193 202 218 219 287 347
7.5 184 187 202 211 228 229 301 365
8 192 195 211 220 238 239 315 383
8.5 200 203 220 229 248 249 329 401
9 208 211 229 238 258 259 343 419
9.5 216 219 238 247 268 269 357 437
10 224 227 247 256 278 279 371 455
10.5 231 234 255 264 287 288 384 471
11 238 241 263 272 296 297 397 487
11.5 245 248 271 280 305 306 410 503
12 252 255 279 288 314 315 423 519
12.5 259 262 287 296 323 324 436 535
13 266 269 295 304 332 333 449 551
13.5 273 276 303 312 341 342 462 567
14 280 283 311 320 350 351 475 583
14.5 287 290 319 328 359 360 488 599
15 294 297 327 336 368 369 501 615
Table continues overleaf20
DHL Service & Rate Guide 2020: Mongolia
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Export rates by zone and product
DHL EXPRESS WORLDWIDE
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
15.5 301 304 335 344 377 378 514 631
16 308 311 343 352 386 387 527 647
16.5 315 318 351 360 395 396 540 663
17 322 325 359 368 404 405 553 679
17.5 329 332 367 376 413 414 566 695
18 336 339 375 384 422 423 579 711
18.5 343 346 383 392 431 432 592 727
19 350 353 391 400 440 441 605 743
19.5 357 360 399 408 449 450 618 759
20 364 367 407 416 458 459 631 775
20.5 370 373 413 423 466 467 643 789
21 376 379 419 430 474 475 655 803
21.5 382 385 425 437 482 483 667 817
22 388 391 431 444 490 491 679 831
22.5 394 397 437 451 498 499 691 845
23 400 403 443 458 506 507 703 859
23.5 406 409 449 465 514 515 715 873
24 412 415 455 472 522 523 727 887
24.5 418 421 461 479 530 531 739 901
25 424 427 467 486 538 539 751 915
25.5 430 433 473 493 546 547 763 929
26 436 439 479 500 554 555 775 943
26.5 442 445 485 507 562 563 787 957
27 448 451 491 514 570 571 799 971
27.5 454 457 497 521 578 579 811 985
28 460 463 503 528 586 587 823 999
28.5 466 469 509 535 594 595 835 1,013
29 472 475 515 542 602 603 847 1,027
29.5 478 481 521 549 610 611 859 1,041
30 484 487 527 556 618 619 871 1,055
For each additional 1kg
30.1 - 70.0 14.5 16.5 17.5 18 20 20 29 35
70.1 - 300.0 14.5 16.5 17.5 18 20 20 29 35
300.1 - 1,000* 16.5 19 20 21 23 23 32 40
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.mn/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL
standards for packing. Refer to our Packing Guide on dhl.mn/packingguide. These network restrictions are subject to change with 30 days’ notice.21
DHL Service & Rate Guide 2020: Mongolia
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
Documents only up to 2kg
0.5 57 59 62 64 68 74 86 99
1 68 70 74 77 82 89 106 121
1.5 79 81 86 90 96 104 126 143
2 90 92 98 103 110 119 146 165
Documents from 2.5kg and non-documents from 0.5kg
0.5 79 83 86 89 92 94 120 150
1 91 96 100 103 107 110 142 175
1.5 102 108 113 116 121 125 163 198
2 113 120 126 129 135 140 184 221
2.5 123 131 138 141 148 154 204 244
3 132 142 150 153 160 168 224 267
3.5 141 152 160 164 172 180 243 288
4 150 162 170 175 184 192 262 309
4.5 159 172 180 186 196 204 281 330
5 168 182 190 197 208 216 300 351
5.5 177 192 200 208 220 228 319 372
6 186 202 210 219 232 240 338 393
6.5 195 212 220 230 244 252 357 414
7 204 222 230 241 256 264 376 435
7.5 213 232 240 252 268 276 395 456
8 222 242 250 263 280 288 414 477
8.5 231 252 260 274 292 300 433 498
9 240 262 270 285 304 312 452 519
9.5 249 272 280 296 316 324 471 540
10 258 282 290 307 328 336 490 561
10.5 265 291 299 317 339 347 508 581
11 272 300 308 327 350 358 526 601
11.5 279 309 317 337 361 369 544 621
12 286 318 326 347 372 380 562 641
12.5 293 327 335 357 383 391 580 661
13 300 336 344 367 394 402 598 681
13.5 307 345 353 377 405 413 616 701
14 314 354 362 387 416 424 634 721
14.5 321 363 371 397 427 435 652 741
15 328 372 380 407 438 446 670 761
Table continues overleaf22
DHL Service & Rate Guide 2020: Mongolia
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
15.5 335 381 389 417 449 457 688 781
16 342 390 398 427 460 468 706 801
16.5 349 399 407 437 471 479 724 821
17 356 408 416 447 482 490 742 841
17.5 363 417 425 457 493 501 760 861
18 370 426 434 467 504 512 778 881
18.5 377 435 443 477 515 523 796 901
19 384 444 452 487 526 534 814 921
19.5 391 453 461 497 537 545 832 941
20 398 462 470 507 548 556 850 961
20.5 404 468 477 514 557 564 867 980
21 410 474 484 521 566 572 884 999
21.5 416 480 491 528 575 580 901 1,018
22 422 486 498 535 584 588 918 1,037
22.5 428 492 505 542 593 596 935 1,056
23 434 498 512 549 602 604 952 1,075
23.5 440 504 519 556 611 612 969 1,094
24 446 510 526 563 620 620 986 1,113
24.5 452 516 533 570 629 628 1,003 1,132
25 458 522 540 577 638 636 1,020 1,151
25.5 464 528 547 584 647 644 1,037 1,170
26 470 534 554 591 656 652 1,054 1,189
26.5 476 540 561 598 665 660 1,071 1,208
27 482 546 568 605 674 668 1,088 1,227
27.5 488 552 575 612 683 676 1,105 1,246
28 494 558 582 619 692 684 1,122 1,265
28.5 500 564 589 626 701 692 1,139 1,284
29 506 570 596 633 710 700 1,156 1,303
29.5 512 576 603 640 719 708 1,173 1,322
30 518 582 610 647 728 716 1,190 1,341
For each additional 1kg
30.1 - 70.0 16.5 19 20 21 24 23 37.5 42
70.1 - 300.0 16.5 19 20 21 24 23 37.5 42
300.1 - 1,000* 18.5 20.8 22 23.1 26.6 25.5 42 47
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.mn/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL
standards for packing. Refer to our Packing Guide on dhl.mn/packingguide. These network restrictions are subject to change with 30 days’ notice.SERVICE POINT DETAILS Find your nearest DHL Service Point here. DHL Customs Brokerage Office & Warehouse DHL Erdenet Buyant-Ukhaa Sukhbaatar Avenue 10th division, Khan-Uul district 2nd Micro district Ulaanbaatar Selenge hotel Mongolia, 17210 Mongolia, 61025 Tel: +976 7011 4141 Tel: +976 7035 8282 Tel: +976 7004 9755 Tel: +976 9905 4463 ulngwy@dhl.com DHL Express Mongolia Head Office Peace Avenue 10/5 1st division, Sukhbaatar district Tel: +976 (11) 310919 E-mail: dhl.mongolia@dhl.com For contact details of the DHL Express office nearest to you, please visit our website at dhl.mn or call the customer service hotline on 11 310919 Valid: 1st January 2020 The information in this guide is correct as of 1st January 2020. DHL reserves the right to amend or modify any of the information at any time.
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