SERVICE & RATE GUIDE 2019 - DHL EXPRESS

 
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL EXPRESS

SERVICE & RATE
GUIDE 2019
        THAILAND
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  The International Specialists       Services   How to Ship with DHL Express   Shipping Tools   Zones and Rates
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SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: Thailand                        2

50 YEARS OF DELIVERING
FOR OUR CUSTOMERS
An ambitious BEGINNING
In 2019, DHL reaches a milestone we are incredibly proud
of: 50 years of delivering for our customers. We started our
journey in the same year as another famous event – the
1969 moon landings. And in the same pioneering spirit
we started small but with the world in our sights. After 50
years, we are proud of our 120,000 Certified International
Specialists and leading infrastructure spread over more
than 220 countries and territories worldwide – these allow
us to truly be the most global service provider for our
customers. We bring you expertise combined with passion,
a can-do attitude and a desire for speed.

It’s all thanks to our CUSTOMERS
You place your shipments in our hands, and in so doing
you put your trust in us. Every time. In fact, 160 million
times each year. We THANK you and we celebrate YOUR
TRUST over the past 50 years.

An ambitious FUTURE
A company that has always been on the move, DHL Express
is embracing the future. We are committed to remaining
at the forefront of an evolving world – from leading the
way on e-commerce, to our GoGreen commitment, to
deploying the latest technologies to get things First Time
Right and enabling trade in new markets. Cherishing our
pioneering spirit, we look forward with our customers to
the next 50 years – to 2069 and beyond!

Join us on this journey – the best is yet to come!

John Pearson
CEO, DHL Express
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: Thailand                                                                                       3

   THE INTERNATIONAL
   SPECIALISTS

The International Specialists           Services             How to Ship with DHL Express         Shipping Tools         Zones and Rates

   DHL Express is the global market leader and specialist in          Through our Certified International Specialist Program we
   international shipping and courier delivery services. We           provide all DHL Express employees with the specialized
   have been building and continuously improving our service          knowledge they need to do their job competently and
   for 50 years. Key to our success is the strength of our global     confidently – and that’s good news for both employees and
   network, spanning more than 220 countries and territories,         customers. As Certified International Specialists you can rely
   in which some 120,000 employees provide services to more           on DHL Express as the experts in international express.
   than 2.5 million customers.
                                                                      This guide enables you to find out how DHL Express can
   What really sets us apart is the international shipping            help you with your international shipping needs, and to see
   expertise of our people. Their knowledge, coupled with             what best fits your needs from our wide range of products
   their passion and ‘can-do’ attitude, delivers a truly world-       and services. Should you have any questions, please get
   class service and ensures that your shipments get to their         in touch with your DHL Account Manager or visit us at
   destination securely and as quickly as possible.                   dhl.co.th.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: Thailand                                                                                                     4

     SERVICES

 The International Specialists             Services               How to Ship with DHL Express                  Shipping Tools           Zones and Rates

Export Services        Import Services      Domestic Services           E-commerce          Optional Services          Surcharges           Customs Services

     All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
     every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
     services offer full track-and-trace visibility so you always know where your shipments are.

     EXPORT SERVICES
     DHL Express Worldwide                                                     DHL Express 9:00 (10:30 to the USA)
     Our most popular product, DHL Express Worldwide, offers                   Our premium time-definite service offers a delivery before
     an end of business day delivery service around the world for              9:00 (10:30 to the USA) on lanes that guarantee either a
     pieces up to 70kg and shipments up to 1,000kg.                            next or second business day delivery. DHL Express 9:00 is
                                                                               offered to the majority of business centers in Europe, the
     We deliver reliably and quickly to more global destinations               Middle East, Africa, Asia and the Americas. DHL Express 9:00
     across a single integrated network than any other express                 features a money-back guarantee and is suitable for pieces
     delivery company.                                                         up to 30kg and shipments up to 300kg.

     DHL Express 12:00
     With DHL Express 12:00 you will receive your shipments
     before 12 noon on the next possible business day. DHL
     Express 12:00 offers a money-back guarantee and allows for
     heavier pieces up to 70kg and shipments up to 300kg.

     Our international services at a glance

                                                      DHL Express                                                      DHL Express 9:00
                                                                                     DHL Express 12:00
                                                      Worldwide                                                        (10:30 to the USA)

                                                      Delivery by the end of         Delivery before 12 noon           Delivery before 9:00 (10:30
      Service description                             the next possible              on the next possible              to the USA) on the next
                                                      business day                   business day                      possible business day

      Money-back guarantee                            No                             Yes*                              Yes*

      Countries and territories covered               More than 220                  80                                21

      Delivery attempts                               2                              2                                 2

      Maximum piece weight (not on pallet)            70kg                           70kg                              30kg

      Maximum pieces per shipment                     -                              10                                10

      Maximum piece dimensions (L x W x H)†           120 x 80 x 80cm                120 x 80 x 80cm                   120 x 80 x 80cm

      Maximum pallet weight                           300kg                          Pallets not accepted              Pallets not accepted

      Maximum shipment weight                         1,000kg                        300kg                             300kg

      Maximum pallet dimensions (L x W x H)           120 x 120 x 160cm              Pallets not accepted              Pallets not accepted

      *Additional terms and conditions apply – see dhl.com.th for details.
      †
        A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of
      damaging equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the
      shipper. These network restrictions are subject to change with 30 days’ notice.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: Thailand                                                                                         5

     SERVICES

 The International Specialists            Services             How to Ship with DHL Express               Shipping Tools      Zones and Rates

Export Services        Import Services     Domestic Services        E-commerce        Optional Services          Surcharges     Customs Services

     IMPORT SERVICES                                                      If you need a faster delivery, our DHL Express 12:00 and DHL
                                                                          Express 9:00 services are available for import as well. You can
     With our DHL Express Worldwide Import product, you can               order an import from another country, to be delivered to
     import shipments from over 200 countries and territories             your country or any other destination, by using our dedicated
     in the world. This is more than any other express delivery           electronic shipping solution for imports. You will have one
     company can offer. What’s more, customers in, say, the USA can       account number, one invoice in a single currency and a fixed
     order an import from China not just to the USA, but to other         price that means you know exactly what you will pay.
     destinations as well. We call this a third country shipment.

     There is no need for local brokers or forwarders to get
                                                                          DOMESTIC SERVICES
     involved in any part of the process. You are in full control,
                                                                          If you want to ship documents or goods within your own
     and able to manage all aspects of your imports in a very
                                                                          country, we can offer our DHL Time Definite Domestic
     simple way.
                                                                          products with delivery time guarantees of 12:00, 10:30, 9:00
                                                                          or the end of the next possible business day.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: Thailand                                                                                             6

     SERVICES

 The International Specialists             Services            How to Ship with DHL Express               Shipping Tools       Zones and Rates

Export Services          Import Services   Domestic Services      E-commerce          Optional Services          Surcharges        Customs Services

     POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
     International e-commerce
     The explosion in online shopping extends across borders, with
     international purchases set to increase threefold by 2020. DHL            On Demand Delivery
     supports our customers’ international growth with:                        DHL’s On Demand Delivery tool keeps receivers
                                                                               informed of shipment progress, allowing them to
     n   Global reach                                                          reschedule, reroute, release or conveniently collect
     n   Express options                                                       from a DHL Service Point. It is an innovative, easy-to-
     n   Duties and taxes paid options and customs expertise                   use, mobile-friendly service, especially for private or
     n   Late pick ups                                                         residential deliveries.
     n   Easy returns solutions
                                                                               Designed to enhance the online shopper’s
     Fast, flexible and easy                                                   experience, especially for private or residential
     Consumers expect everything ‘on demand’ – anytime,                        deliveries, the service is available globally, meaning
     anywhere. DHL shipping options give customers a distinct                  consistent service standards and a harmonized user
     competitive edge: over 90% of online consumers look at the                experience.
     available delivery options before going to the checkout,
     and their decision is influenced by delivery speed, flexibility
     and ease.

                                                                        Discover and grow
                                                                        Visit discover.dhl.com to learn more about how DHL helps
                                                                        e-commerce companies ranging from start-ups to large
                                                                        enterprises, advising them on how to grow internationally.
                                                                        Our e-commerce focussed country guides, white papers
                                                                        such as ‘The 21st Century Spice Trade’, customer and trend
                                                                        research and market intelligence tools can enable you to
                                                                        better understand your customers and shipping requirements
                                                                        to take the next step in your e-commerce journey.

                                                                        Our customers go global with ease and speed, maximizing the
                                                                        enormous potential of international e-commerce.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: Thailand                                                                                                       7

     SERVICES

 The International Specialists                Services                How to Ship with DHL Express                  Shipping Tools         Zones and Rates

Export Services         Import Services        Domestic Services          E-commerce            Optional Services           Surcharges        Customs Services

     OPTIONAL SERVICES                                                           Direct Signature                                        View charges

                                                                                 If you are sending sensitive documents or high value
     DHL Express offers a wide range of optional services – from                 contents you can request DHL to obtain a direct signature
     non-standard deliveries and billing options to climate                      from the consignee or a representative at the delivery
     neutral shipping. You have the flexibility to choose the best               address. DHL will ensure your shipment is not re-directed, or
     service for your needs with our express delivery services                   delivered at an alternative address.
     worldwide.
                                                                                 Residential Address                                     View charges

     Duties and Taxes Paid                                    View charges       Customers shipping to a home or private residence can
     DHL Express can arrange for the shipper or a third party to be              activate specific delivery options by designating the delivery
     billed for any duties and taxes payable at destination, rather              address as residential. For such shipments, DHL Express will
     than the receiver of the shipment being billed. Charges apply               proactively notify the receiver via email or SMS about the
     whenever the shipper requests that duties, taxes or other                   shipment’s progress. Receivers can then select the most
     regulatory fees be paid outside of the destination country.                 suitable delivery option on the On Demand Delivery website.

     Dedicated Pickup                                         View charges       GoGreen Climate Neutral            View charges

     If your business needs a dedicated vehicle to collect unusual               This service is for customers who need a
     shipments or a pickup outside normal business hours, we can                 reliable method to calculate their annual
     arrange this for you.                                                       carbon emissions at a shipment level and
                                                                                 subsequently offset these emissions through approved
     Shipment Preparation                                     View charges       environmental programs. The whole process is verified annually
     This is a convenient, fast and reliable service for seasonal                by an independent body accredited by the United Nations.
     or irregular shipments that require extra resources for their
     preparation. DHL manages the entire process of waybill                      DHL can also provide reports for either a high level estimate
     preparation, content selection, labelling and packaging,                    or a detailed carbon footprint. Please contact Customer
     then sends the shipments to the designated domestic or                      Service or your Sales Representative to learn more.
     international business addresses.

     Shipment Insurance                                       View charges

     We recommend this comprehensive protection for your
     valuable or personal shipments, giving you peace of mind in
     the unlikely event of physical damage or loss.

     Extended Liability                                       View charges

     If you are sending valuable documents such as passports,
     visa applications or regulatory certificates you can extend
     the DHL standard liability with this service. It provides
     coverage and compensation in the case of loss or damage.

     For a full list of optional services, please visit your country website at dhl.co.th/optionalservices.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: Thailand                                                                                                        8

     SERVICES

 The International Specialists                Services                How to Ship with DHL Express                   Shipping Tools        Zones and Rates

Export Services         Import Services        Domestic Services          E-commerce             Optional Services          Surcharges        Customs Services

     SURCHARGES
     In order to maintain a consistently high level of service, in                Lithium Batteries                                      View charges
     specific circumstances DHL Express levies a surcharge for                    A surcharge may apply per shipment when the handling
     exceptional activities, ensuring that these surcharges are fair              and transportation of shipments involves Lithium Ion or
     for all of our customers.                                                    Lithium Metal batteries compliant with the appropriate IATA
                                                                                  Packing Instructions 966, 967, 969 and 970, Section II.
     Fuel Surcharge                                           View charges

     This variable surcharge is applied to the weight charge of                   Address Correction                                     View charges
     each shipment and any transportation related surcharges. It                  This fixed surcharge is applied to any shipment that has
     is derived from publicly available fuel oil indices that are also            an incorrect delivery address at the time of pickup and
     shown on the DHL Express website at dhl.com/fuelsurcharge.                   the delivery cannot be fulfilled after making efforts at
     The charge is calibrated every month to the oil price that                   the destination to determine the correct address. This
     was current two months prior to the billing month. The Fuel                  surcharge applies to domestic and international shipments.
     Surcharge applies to domestic and international shipments.
                                                                                  Data Entry                                             View charges
     Remote Area                                              View charges        This fixed surcharge applies for each shipment consigned
     This surcharge applies when a shipment is collected from or                  with non-electronic, paper based manual waybills. Electronic
     delivered to a location that is distant or difficult to serve.               shipping documentation incurs no additional charges.
     The Remote Area surcharge applies to international and
     domestic shipments.                                                          Security Charges                                       View charges

                                                                                  Additional surcharges may apply when shipping from or to a
     Oversize Piece                                           View charges        destination country where DHL is operating at elevated risk
     This fixed surcharge applies to every piece, including a                     due to continuous state of war, civil unrest, or continuous
     pallet, that exceeds the scale weight of 70kg or with a single               threats from terrorism (Elevated Risk), or when shipping
     dimension in excess of 120cm. The Oversize Piece surcharge                   to a destination country that is subject to trade restrictions
     applies to domestic and international shipments.                             imposed by the UN Security Council (Restricted Destination).

     Non-Stackable Pallet                                     View charges

     This fixed surcharge is applied to every pallet within a
     shipment that cannot be stacked, either on request by the
     shipper, or because of its shape, content or packaging. This
     surcharge applies to domestic and international shipments.

     Dangerous Goods                                          View charges

     This surcharge is applied to any shipment that contains
     substances or commodities that are classified as hazardous.
     It applies to domestic and international shipments.

     For a full list of surcharges, please visit your country website at dhl.co.th/surcharges.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: Thailand                                                                                                      9

     SERVICES

 The International Specialists                Services               How to Ship with DHL Express                  Shipping Tools        Zones and Rates

Export Services         Import Services        Domestic Services         E-commerce            Optional Services          Surcharges        Customs Services

     CUSTOMS SERVICES
     DHL Express is the international specialist in shipping,                    Formal Clearance                                      View charges

     with extensive knowledge and experience of dealing with                     Applied in selected countries, when importing goods with
     customs topics worldwide. For your peace of mind, we                        an aggregated declaration value or weight exceeding the
     provide a wide range of customs support for standard as                     limits set by destination Customs Authorities, or due to
     well as non-routine customs-clearance processes. By making                  other regulatory requirements are excluded from routine
     sure that clearance is a smooth and efficient process, we                   clearance on a consolidated manifest and thus require
     ensure your shipments arrive as quickly as possible, and                    clearance under an individual entry form.
     leave you free to focus on your core business. With our
     online tool (tas.dhl.com) we provide essential customs                      Bonded Storage                                        View charges

     information to help you prepare your shipments.                             Storage charges apply when the shipment cannot be
                                                                                 released by customs due to inaccurate or missing paperwork.
     Disbursement                                             View charges       Charges take effect three calendar days after the freight
     At the receiver’s request, DHL credit or cash is used to fund               arrival date or broker notification, whichever is later. The
     the clearance, duty and tax charges relating to a shipment                  charge applies to the duty and taxes payer.
     or piece, instead of the receiver using their own bond or
     credit line. The customs process is accelerated, with DHL                   Bonded Transit                                        View charges

     making prompt payment of relevant charges while the                         A bonded shipment occurs when DHL is requested to move
     receiver defers payment until an agreed date.                               non-document foreign-origin goods to a location other than
                                                                                 the regular DHL gateway at destination. Bonded Transit is
     Advance Payment                                          View charges       normally operated within a country or customs union, and is
     The service covers any import of a non-document shipment                    necessary prior to final clearance by the importer or
     for which DHL has paid or used its customs credit line                      designated broker. Bonded Transit applies to both export
     advancing customs duties, taxes or regulatory charges on                    and import shipments whenever DHL is required to open,
     behalf of those importers with whom DHL has no contract.                    manage or report any form of transfer under bond using
     The charge is based on the credit advanced or guaranteed                    our own guarantee.
     and is subject to a standard minimum.
                                                                                 Export Declaration                                    View charges

     Broker Notification                                      View charges       Applies in countries where an export declaration is required
     At the customer’s request, DHL will provide the necessary                   for shipments containing controlled commodities or
     paperwork to the customer’s designated broker to perform                    exceeding a certain value threshold or weight. Depending
     the import clearance and resume the delivery to the                         on origin country, shippers that submit a declaration online
     final destination once the clearance is completed. DHL                      may avoid the local charge.
     is subsequently not responsible for the timeliness of the
     submission to customs or for the release of the shipment.

     For a full list of customs services, please visit your country website at dhl.co.th/customsservices.
SERVICE & RATE GUIDE 2019 - DHL EXPRESS
DHL Service & Rate Guide 2019: Thailand                                                                                                      10

     SERVICES

   The International Specialists              Services                 How to Ship with DHL Express                Shipping Tools          Zones and Rates

Export Services           Import Services      Domestic Services         E-commerce            Optional Services           Surcharges        Customs Services

     CUSTOMS SERVICES CONTINUED
     Release to Broker                                        View charges       Multiline Entry                                        View charges

     At shipper or importer request, the release of a DHL Express                For shipments containing ten or more different commodities
     shipment to the customers designated customs broker of                      (HTS code), a multiline entry charge is applied for every
     choice. DHL will transfer the responsibility for a shipment                 additional line item. The charge applies on the import
     and related customs documentation to the customer’s                         formal shipment to the duty and taxes payer. This charge
     nominated broker for clearance and last mile delivery.                      will not apply to customers using e-invoice.

     Clearance Data Modification                              View charges

     DHL may add or modify data declared to customs authorities
     for clearance purposes such as declared values, classification
     of the goods, and importer details, based on documentary
     evidence gathered from or confirmed by the importer or
     exporter and only upon request by customs authorities or at
     the request of the importer/exporter.

     For a full list of customs services, please visit your country website at dhl.co.th/customsservices.
DHL Service & Rate Guide 2019: Thailand                                                                                             11

   HOW TO SHIP WITH
   DHL EXPRESS

The International Specialists           Services            How to Ship with DHL Express           Shipping Tools           Zones and Rates

         Preparing Your Shipment                           Packaging Your Shipment                          Paying for Your Shipment

   PREPARING YOUR SHIPMENT
   Shipment weight                                                     Documentation required
   If you are sending a large but lightweight shipment, where          Waybill
   its volumetric weight exceeds its actual weight, the cost of        All shipments sent with DHL Express need to have a fully
   the shipment is calculated on the space your consignment            completed DHL waybill or label securely attached to each
   takes up on the aircraft. This is a standard IATA method. To        piece. This will enable the successful movement of your
   calculate the volumetric weight of your shipment, simply            shipment through the DHL network. Each waybill or label is
   multiply the length by height by width in centimetres, then         individually numbered to allow you to track your shipment
   divide the total sum by 5,000.                                      from collection through to delivery. Your shipment may also
                                                                       need to be accompanied by customs documentation, such
                                                                       as a commercial or proforma invoice, as well as additional
                                                                       paperwork depending on the contents and value of the
                                                                       shipment and the country you are sending to.

                                                                       Invoice
   Height                                                              A commercial or proforma invoice is required when sending
                                                                       non-document shipments to countries and territories outside
                                                                       your origin country or customs union. This is essentially a
                                                                       declaration containing all the details of a transaction and
                                                                       is used by customs authorities to assess if duties or taxes
                                                                       are payable. A commercial invoice is used when goods are
                                                                       part of a commercial transaction or intended for resale.
                 Length
                                                                       A proforma invoice is used when sending goods of no
                                                   Width
                                                                       commercial value (for example, when sending samples).
DHL Service & Rate Guide 2019: Thailand                                                                                                                                                          12

   HOW TO SHIP WITH
   DHL EXPRESS

The International Specialists           Services              How to Ship with DHL Express                                            Shipping Tools                                 Zones and Rates

         Preparing Your Shipment                            Packaging Your Shipment                                                                      Paying for Your Shipment

   Your invoice will require the following details:

    1   Bank details                                                      8       Reason for export
   These are the bank details that will be used for the                 This could be: For Sale; For Repair; After Repair; Gift;
   transaction between the seller and buyer. These details are          Sample; Personal Use Not For Resale; Replacement;
   not required for non-commercial/proforma invoices.                   Intercompany Transfer; or Personal Effects.

    2   Description
   Generic or broad descriptions are no longer permitted and
                                                                              Exporter
                                                                              Tax ID/VAT No:
                                                                                                                                                        Commercial Invoice

   are likely to cause delays. Descriptions should include the
                                                                              Bank details                                                              Date:
                                                                                                    1
   items, how many there are, what they are made of, and
                                                                                                                                                        Waybill number:
   what they will be used for. For example, describing items                                                                                            Invoice no:

   as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs                                                                                      Exporter code:

   classification, safety and security reasons.                               Importer (Bill to):                                                       Receiver if different from Importer

                                                                                                                                                        Tax ID/VAT No:

    3   Commodity code                                                                                                                                  Shipment reference:

   This is the product identification code used by the exporting              Full description of           Commodity      Item        Unit value       Subtotal      Net      Country of
                                                                              goods                         code           quantity    [Currency]       value         weight   manufacture/origin
   country to classify the goods to be exported. It assists                              2                      3
                                                                                                                                                        [Currency]
                                                                                                                                                                                        4
   clearance and avoids delays.

    4   Country of manufacture/origin
                                                                              Freight:
   This relates to the place of manufacture, not the country of               Insurance:
   export. If items are manufactured in more than one country,
                                                                                                            Total declared value/currency:                                     Total net
                                                                                                                                                    5
   please list the origins.                                                                                                                                                    weight/        kg(s)

                                                                                                            Total Pieces                                                       Total gross
                                                                                                                                                                               weight/     kg(s)

    5   Total declared value                                                  Type of export:           6
                                                                              Incoterms:      7
   This is the total value of the transaction for customs
                                                                              Reason for export:            8
   purposes based on the Incoterm selected. The total declared                I/We hereby certify that the information contained in this invoice is true and correct and that
                                                                              the contents of the shipments are as stated above
   value should include freight and insurance charges if the
                                                                              Position in company:                                                      Signature:
   seller is responsible for these two elements.
                                                                                                                                                        Company stamp

    6   Type of export
   The options are: (1) Permanent; (2) Temporary; and
   (3) Repair & Return.

    7   Incoterms
   Insert the Incoterm that best describes the terms of the
   transaction. For example, DAP (Delivered At Place).
DHL Service & Rate Guide 2019: Thailand                                                                                                 13

   HOW TO SHIP WITH
   DHL EXPRESS

The International Specialists            Services             How to Ship with DHL Express             Shipping Tools           Zones and Rates

          Preparing Your Shipment                           Packaging Your Shipment                             Paying for Your Shipment

   PACKAGING YOUR SHIPMENT
   To ensure that your shipments travel safely and securely             Prohibited and Restricted Goods
   through the DHL Express global network, it is important that         Prohibited Items
   they are packaged and labeled correctly.                             The following items will NOT be accepted for carriage
                                                                        by DHL. This list includes items which are prohibited for
   Packaging guidelines                                                 carriage by any law, regulation or statute of any federal,
   n   If you are re-using envelopes or boxes, please ensure that      state or local government of any country from, to or
       old labels and markings are removed                              through which the items may be carried. For international
   n   Securely fix the waybill to the shipment. The waybill can       carriage there may be additional prohibited items specified
       be thought of as the shipment’s airline ticket and it will       by the country of destination. DHL may at its sole discretion
       delay delivery if it becomes separated from your shipment        refuse to carry other items not listed below.
   n   The barcodes on the waybill are scanned at numerous points      n   All Samsung Galaxy Note7 and Samsung Note7 devices
       during your shipment’s journey. Please ensure the barcode        n   Bullion (of any precious metal)
       is flat and not covered by tape, shrinkwrap or strapping         n   Cash (legal tender – bank notes, currency notes and coins)
   n   Place the waybill on the top or side of your shipment           n   Complete firearms, ammunition, explosives/explosive
       and please ensure it does not overlap the corners or                 devices including inert explosives and test pieces, air guns,
       edges of boxes                                                       replica and imitation firearms
   n   Use adequate protective wrapping for fragile or delicate        n   Human remains or ashes in any form
       items and ensure they are packed as far away as possible         n   Hunting (animal) trophies, animal parts such as ivory
       from the corners of boxes                                            and shark’s fin, animal remains or ashes, or animal by-
   n   To prevent injury to our employees, please pay special              products and derived products not intended for human
       attention to the packaging of sharp items. There should not          consumption, prohibited for movement by the CITES
       be any possibility of the contents piercing the packaging            Convention and/or local law
   n   Any individual pieces over 70kg should be placed on a           n   Illegal goods, such as counterfeit goods and narcotics
       pallet. If you are sending a multi-piece shipment, it is not     n   Live animals (including but not limited to mammals,
       necessary to place the individual pieces on a pallet unless          reptiles, fish, invertebrates, amphibians, birds, insects,
       they exceed 70kg. For example, a shipment comprising                 larvae and pupae)
       four 25kg pieces does not have to be placed on a pallet          n   Loose lithium metal batteries under IATA PI968 section II
                                                                        n   Loose precious and semi-precious stones (cut or un-cut,
   DHL packaging                                                            polished or un-polished)
   We offer a range of high-quality DHL-branded packaging
   items, suitable for shipping items of all shapes and sizes.
   The items available include:
   n   Flyer bags
   n   Cardboard document envelopes
   n   Boxes in a range of sizes
   n   Tubes
   n   Bottle boxes

   For more information please refer to the Packing Guide
   available on dhl.co.th/packingguide.
DHL Service & Rate Guide 2019: Thailand                                                                                                   14

   HOW TO SHIP WITH
   DHL EXPRESS

The International Specialists             Services             How to Ship with DHL Express              Shipping Tools           Zones and Rates

          Preparing Your Shipment                             Packaging Your Shipment                             Paying for Your Shipment

   Restricted Items                                                           and any goods specified as such under International Air
   The following items will NOT be accepted for carriage unless               Transport Association regulations (“IATA”), the Agreement
   otherwise agreed to by DHL. To obtain such agreement a                     on Dangerous Goods by Road (“ADR”) or International
   business case will need to be conducted by DHL and the                     Maritime Dangerous Goods (“IMDG”) regulations
   items approved for carriage will be recorded in writing with               Applicable to all shipments valued in excess of EUR 500,000
   the Customer.                                                          n   Financial and monetary commodities – examples include
   n   Air guns, tasers, imitation or replica firearms, firearm              but are not limited to activated SIM cards for mobile
       parts and replica ammunition (includes rifle butts, trigger            phones, blank or activated credit or cash dispenser cards,
       mechanisms, screws/bolts etc which are manufactured for                blank cheques, event tickets, lottery tickets, money or
       the sole purpose of creating a functional firearm)                     postal orders, pre-paid phone cards, tickets (blank stock),
   n   Antiques and works of art with a shipment value in excess             traveller’s cheques, vouchers/tokens, unused stamps etc.
       of EUR 500,000                                                         Applicable to all shipments valued in excess of EUR 500,000
   n   Banderols/Tax stickers with a shipment value in excess of        n   Furs
       EUR 500,000                                                        n   Jewellery and watches and with individual values in excess
   n   Cannabis for medicinal purposes from bona fide                       of EUR 5,000. The shipment must not exceed EUR 100,000
       pharmaceutical manufacturers with appropriate licences
       and where lawful to ship, which must be in tablet or liquid
       form, may be carried with an approved business case. The           PAYING FOR YOUR SHIPMENT
       value of one shipment must not exceed EUR 10,000
   n   Cigarettes, cigars, tobacco products and electronic               You can pay for DHL Express services either with cash, a
       cigarettes with a shipment value in excess of EUR 500,000          credit card or by bank transfer. You can open an account
   n   Commemorative coins and medals with an individual                with DHL Express to pay via bank transfer; and all account
       value or total shipment value of EUR 2,000 or more are             customers receive invoices on a pre-agreed basis. For
       restricted for carriage                                            more details, please get in touch with a Customer Service
   n   Dangerous/hazardous goods including but not limited to           Advisor at your local DHL Express office or go to
       perfumes, aftershaves, aerosols, flammable substances, dry         dhl.com/en/express/shipping/open_account.
       ice, biological substances, UN classified dangerous goods
DHL Service & Rate Guide 2019: Thailand                                                                                          15

   SHIPPING TOOLS

    international Specialists
The International specialists           Services                   ship with DHL Express
                                                            How to Ship                                    tools
                                                                                                  Shipping Tools          Zones and
                                                                                                                          Zones and Rates
                                                                                                                                    rates

   SHIPPING TOOLS
   Making shipping easier
   DHL Express offers a choice of electronic tools to suit even
   the most demanding requirements. We invest continually
   in market-leading technologies to make it easier for you to            The all-new MyDHL+ re-imagines the way the
   send your shipments around the world. As a result, you have            shipping business does business, by combining the
   more time to focus on your business.                                   tools and services our customers use most. With
                                                                          the new mobile friendly and intuitive interface,
   Our electronic solutions cover online and offline options,             customers can now import, export, schedule a
   as well as integrated solutions. In addition, we provide               pickup, track shipments and pay bills more quickly
   industry-specific solutions tailored for the Life Sciences and         than ever – all in one visit, with one password
   Technology sectors. More information about our general                 and zero headaches. MyDHL+ makes it incredibly
   capabilities is provided on this page.                                 easy to navigate the complexities of international
                                                                          shipping. Try it out now at mydhl.com.
   dhl.com
   Our website provides a comprehensive guide to DHL Express
   shipping services, as well as transport news, service updates
   and contact details. To make doing business with us even
   easier, the site features interactive tools that include online
   booking, tracking and a volumetric weight calculator.

   Easyship
   This is an offline advanced shipment management tool for
   any organization with large shipping volumes or regular
   scheduled deliveries. DHL Easyship can handle the needs of
   multinational supply chains or any business with a central
   shipping function. It is a Windows-based system, which is easy
   to use yet very powerful – enabling you to handle everything
   from regular mailshots to multi-stage shipping processes.         Customer shipping integration
                                                                     Using EDI and XML Services enables you to incorporate
                                                                     DHL’s online shipping capabilities into your own website,
                                                                     warehouse or customer service application. This provides global
                                                                     shipment tracking while making it faster and easier to access
                                                                     information about transit times, rates and courier bookings.

                                                                     Specific solutions
                                                                     DHL offers additional capabilities for businesses requiring more
                                                                     specialized solutions – for example, its Medical Express and
                                                                     Collect & Return services. For more information, please contact
                                                                     your DHL Account Manager or local Customer Service team.
DHL Service & Rate Guide 2019: Thailand                                                                                                       16

       ZONES AND RATES

  The International Specialists                 Services                How to Ship with DHL Express                   Shipping Tools          Zones and Rates
Calculate the Price                                                                               Service Capability
                         Optional Services          Surcharges            Customs Services                                   Export Services      Import Services
of Your Shipment                                                                                  and Rating Zones

       CALCULATE THE PRICE OF YOUR SHIPMENT
       1. Decide which service best suits your needs                               3. D
                                                                                        etermine the rating zone of the origin or destination
          (see page 4 for international services and page 5                            (see pages 18 and 19)
          for domestic services)
                                                                                    4. F ind the rate using the rating zone and weight of your
       2. Weigh your shipment (see page 11 and dhl.com/                               shipment (see page 20 for exports and page 22 for
          volumetricweight)                                                            imports)

       OPTIONAL SERVICES
        Optional services            View explanation            Charging method                  Charge

        Duties and Taxes Paid                                    Per shipment                     THB690

        Dedicated Pickup                                         Per shipment                     Case by case with a minimum charge of TH1,500

        Shipment Insurance                                       By shipment value                THB450, or 2% of stated shipment value if higher

        Extended Liability                                       Per shipment                     THB150

        Direct Signature                                         Per shipment                     THB200

        Residential Address                                      Per shipment                     Free of charge

                                                                                                  THB4.6 per kg
        GoGreen Climate Neutral                                  By shipment weight
                                                                                                  THB5 minimum per shipment

       For a full list of optional services, please visit your country website at dhl.co.th/optionalservices.
DHL Service & Rate Guide 2019: Thailand                                                                                                        17

       ZONES AND RATES

  The International Specialists                  Services                 How to Ship with DHL Express                  Shipping Tools          Zones and Rates
Calculate the Price                                                                                Service Capability
                          Optional Services            Surcharges           Customs Services                                  Export Services      Import Services
of Your Shipment                                                                                   and Rating Zones

       SURCHARGES
        Surcharges            View explanation                                     Charging method         Charge

        Fuel Surcharge                                                             Per shipment            As per index
                                                                                   By shipment             THB18.5 per kg
        Remote Area
                                                                                   weight                  THB800 minimum per shipment
        Additional Handling
                                                                 Oversize Piece Per piece                  THB3,000
                                                         Non-Stackable Pallet Per piece                    THB6,000
        Dangerous Goods

                                         Lithium Batteries Section II (PI965) Per shipment                 THB3,000

                                                          Excepted Quantities Per shipment                 THB200

                                                            Limited Quantities Per shipment                THB800
                                                              Dry Ice (UN1845) Per shipment                THB400
        Lithium Batteries
                                     Lithium Batteries Section II (966, 969) Per shipment                  THB200
        Address Correction                                                         Per shipment            THB400
        Data Entry                                                                 Per shipment            THB100
        Security Charges
                                                                    Elevated Risk Per shipment             THB800
                                                        Restricted Destination Per shipment                THB1,200

       CUSTOMS SERVICES
        Customs services            View explanation        Charging method                      Charge

        Disbursement                                        Per shipment                         Min THB200, or 2% of the credit advanced if higher
        Advance Payment                                     Per shipment                         Min THB200, or 2% of the credit advanced if higher
        Formal Clearance                                    Per shipment                         THB250
        Broker Notification                                 Per shipment                         THB250
                                                            Per shipment and per kg per          From 3rd calendar day onwards, THB2 per kg.
        Bonded Storage
                                                            day                                  with minimum THB200/shipment
        Bonded Transit                                      Per shipment                         THB600
        Export Declaration                                  Per shipment                         THB250
        Release to Broker                                   Per shipment                         THB350
        Clearance Data Modification                         Per shipment                         THB2,500
                                                                                                 THB20 per additional line from 10th line
        Multiline Entry                                     Per additional line from 10th line
                                                                                                 Maximum THB2,000 per shipment

       Please visit our website for a full list of surcharges and customs services.
DHL Service & Rate Guide 2019: Thailand                                                                                                                               18

       ZONES AND RATES

  The International Specialists                        Services                    How to Ship with DHL Express                         Shipping Tools                Zones and Rates
Calculate the Price                                                                                                Service Capability
                              Optional Services            Surcharges               Customs Services                                          Export Services             Import Services
of Your Shipment                                                                                                   and Rating Zones

       SERVICE CAPABILITY AND RATING ZONES
       DHL is pleased to now extend our global network to Turkmenistan

                                              DHL                                                                                    DHL
                                                       DHL Express   DHL Express                                                              DHL Express   DHL Express
        Country/Territory           Zone    Express                                  Imports   Country/Territory           Zone    Express                                  Imports
                                                         12:00          9:00                                                                    12:00          9:00
                                           Worldwide                                                                              Worldwide
        Afghanistan                  9        P                                        P       Ecuador                       9          P                                     P
        Albania                      8        P                                        P       Egypt                         9          P                                     P
        Algeria                      9        P                                        P       El Salvador                   9          P                                     P
        American Samoa               9        P                                        P       Eritrea                       9          P                                     P
        Andorra                      8        P                                        P       Estonia                       7          P         P                           P
        Angola                       9        P            P                           P       Ethiopia                      9          P                                     P
        Anguilla                     9        P                                        P       Falkland Islands              8          P                                     P
        Antigua                      9        P                                        P       Faroe Islands                 8          P                                     P
        Argentina                    9        P            P                           P       Fiji                          9          P                                     P
        Armenia                      8        P                                        P       Finland                       7          P         P                           P
        Aruba                        9        P                                        P       France                        7          P         P             P             P
        Australia                    3        P            P             P             P       French Guyana                 9          P                                     P
        Austria                      7        P            P             P             P       Gabon                         9          P         P                           P
        Azerbaijan                   8        P                                        P       Gambia                        9          P                                     P
        Bahamas                      9        P                                        P       Georgia                       8          P                                     P
        Bahrain                      8        P            P             P             P       Germany                       7          P         P             P             P
        Bangladesh                   5        P                                        P       Ghana                         9          P                                     P
        Barbados                     9        P                                        P       Gibraltar                     8          P         P                           P
        Belarus                      8        P                                        P       Greece                        7          P         P                           P
        Belgium                      7        P            P             P             P       Greenland                     8          P                                     P
        Belize                       9        P                                        P       Grenada                       9          P                                     P
        Benin                        9        P            P                           P       Guadeloupe                    9          P                                     P
        Bermuda                      9        P                                        P       Guam                          9          P                                     P
        Bhutan                       5        P                                        P       Guatemala                     9          P                                     P
        Bolivia                      9        P                                        P       Guernsey                      8          P         P             doc           P
        Bonaire                      9        P                                        P       Guinea Republic               9          P                                     P
        Bosnia and Herzegovina       8        P                                        P       Guinea-Bissau                 9          P                                     P
        Botswana                     9        P                                        P       Guinea-Equatorial             9          P                                     P
        Brazil                       9        P            P                           P       Guyana (British)              9          P                                     P
        Brunei                       3        P                                        P       Haiti                         9          P                                     P
        Bulgaria                     7        P            P                           P       Honduras                      9          P                                     P
        Burkina Faso                 9        P            P                           P       Hong Kong                     1          P          P            P             P
        Burundi                      9        P                                        P       Hungary                       7          P          P            P             P
        Cambodia                     3        P                                        P       Iceland                       8          P          P                          P
        Cameroon                     9        P            P                           P       India                         5          P         doc                         P
        Canada                       6        P            P                           P       Indonesia                     3          P          P                          P
        Canary Islands, The          8        P            P                           P       Iran, Islamic Rep. of         9          P                                     P
        Cape Verde                   9        P                                        P       Iraq                          9          P                                     P
        Cayman Islands               9        P                                        P       Ireland, Rep. of              7          P         P             P             P
        Central African Republic     9        P                                        P       Israel                        8          P                                     P
        Chad                         9        P                                        P       Italy                         7          P         P             P             P
        Chile                        9        P            P                           P       Jamaica                       9          P                                     P
        China, People’s Republic    2/3       P            P                           P       Japan                         4          P                                     P
        Colombia                     9        P            P             P             P       Jersey                        8          P         P                           P
        Comoros                      9        P                                        P       Jordan                        8          P                                     P
        Congo                        9        P            P                           P       Kazakhstan                    8          P         P                           P
        Congo, Democratic Rep. of    9        P            P                           P       Kenya                         9          P         P                           P
        Cook Islands                 9        P                                        P       Kiribati                      9          P                                     P
        Costa Rica                   9        P                                        P       Korea, D.P.R. of (North)      9          P                                     P
        Cote D’Ivoire                9        P            P                           P       Korea, Rep. of (South)        4          P         P                           P
        Croatia                      7        P                                        P       Kosovo                        8          P                                     P
        Cuba                         9        P                                        P       Kuwait                        8          P         P                           P
        Curacao                      9        P                                        P       Kyrgyzstan                    8          P                                     P
        Cyprus                       7        P            doc                         P       Lao P.D.R.                    3          P                                     P
        Czech Republic, The          7        P             P            P             P       Latvia                        7          P                                     P
        Denmark                      7        P             P            P             P       Lebanon                       8          P                                     P
        Djibouti                     9        P                                        P       Lesotho                       9          P                                     P
        Dominica                     9        P                                        P       Liberia                       9          P                                     P
        Dominican Republic           9        P                                        P       Libya                         9          P                                     P

      doc = document contents only        P = document and non-document contents                                        Table continues overleaf
      For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to
      the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
DHL Service & Rate Guide 2019: Thailand                                                                                                                                          19

       ZONES AND RATES

  The International Specialists                         Services                    How to Ship with DHL Express                                 Shipping Tools                Zones and Rates
Calculate the Price                                                                                                       Service Capability
                                Optional Services           Surcharges               Customs Services                                                    Export Services             Import Services
of Your Shipment                                                                                                          and Rating Zones

       SERVICE CAPABILITY AND RATING ZONES
                                               DHL                                                                                              DHL
                                                        DHL Express   DHL Express                                                                        DHL Express   DHL Express
        Country/Territory            Zone    Express                                  Imports   Country/Territory                     Zone    Express                                  Imports
                                                          12:00          9:00                                                                              12:00          9:00
                                            Worldwide                                                                                        Worldwide
        Liechtenstein                 7        P                                        P       Saudi Arabia                           8        P            P                           P
        Lithuania                     7        P                                        P       Senegal                                9        P                                        P
        Luxembourg                    7        P            P             P             P       Serbia, Rep. of                        8        P                                        P
        Macau                         1        P            P                           P       Seychelles                             9        P                                        P
        Macedonia, Rep. of            8        P                                        P       Sierra Leone                           9        P                                        P
        Madagascar                    9        P            P                           P       Singapore                              1        P            P             P             P
        Malawi                        9        P                                        P       Slovakia                               7        P            P             P             P
        Malaysia                      1        P            P                           P       Slovenia                               7        P            P                           P
        Maldives                      9        P                                        P       Solomon Islands                        9        P                                        P
        Mali                          9        P            P                           P       Somalia                                9        P                                        P
        Malta                         7        P                                        P       Somaliland, Rep. of (North Somalia)    9        P                                        P
        Marshall Islands              9        P                                        P       South Africa                           8        P            P                           P
        Martinique                    9        P                                        P       South Sudan                            9        P                                        P
        Mauritania                    9        P                                        P       Spain                                  7        P            P                           P
        Mauritius                     9        P                                        P       Sri Lanka                              5        P            P                           P
        Mayotte                       9        P                                        P       St. Barthelemy                         9        P                                        P
        Mexico                        6        P                                        P       St. Eustatius                          9        P                                        P
        Micronesia, Fed. States of    9        P                                        P       St. Helena                             9
        Moldova, Rep. of              8        P                                        P       St. Kitts                              9        P                                        P
        Monaco                        7        P                                        P       St. Lucia                              9        P                                        P
        Mongolia                      5        P                                        P       St. Maarten                            9        P                                        P
        Montenegro, Rep. of           8        P                                        P       St. Vincent                            9        P                                        P
        Montserrat                    9        P                                        P       Sudan                                  9        P            P                           P
        Morocco                       9        P                                        P       Suriname                               9        P                                        P
        Mozambique                    9        P            P                           P       Swaziland                              9        P                                        P
        Myanmar                       3        P                                        P       Sweden                                 7        P            P             P             P
        Namibia                       9        P            P                           P       Switzerland                            7        P            P                           P
        Nauru, Rep. of                9        P                                        P       Syria                                  9        P                                        P
        Nepal                         5        P            P             P             P       Tahiti                                 9        P                                        P
        Netherlands, The              7        P                                        P       Taiwan                                 3        P            P             P             P
        Nevis                         9        P                                        P       Tajikistan                             8        P                                        P
        New Caledonia                 9        P                                        P       Tanzania                               9        P                                        P
        New Zealand                   3        P            P                           P       Timor-Leste                            9        P                                        P
        Nicaragua                     9        P                                        P       Togo                                   9        P            P                           P
        Niger                         9        P                                        P       Tonga                                  9        P                                        P
        Nigeria                       9        P                                        P       Trinidad and Tobago                    9        P                                        P
        Niue                          9        P                                        P       Tunisia                                9        P                                        P
        Norway                        8        P            P                           P       Turkey                                 8        P            P                           P
        Oman                          8        P            P                           P       Turkmenistan NEW                       8        P                                        P
        Pakistan                      5        P                                        P       Turks and Caicos Islands               9        P                                        P
        Palau                         9        P                                        P       Tuvalu                                 9        P                                        P
        Panama                        9        P            P                           P       Uganda                                 9        P            P                           P
        Papua New Guinea              5        P                                        P       Ukraine                                8        P                                        P
        Paraguay                      9        P            P                           P       United Arab Emirates                   8        P            P                           P
        Peru                          9        P                                        P       United Kingdom                         7        P            P             P             P
        Philippines, The              3        P            P                           P       United States of America               6        P            P                           P
        Poland                        7        P            P                           P       Uruguay                                9        P                                        P
        Portugal                      7        P            P                           P       Uzbekistan                             8        P                                        P
        Puerto Rico                   9        P                                        P       Vanuatu                                9        P                                        P
        Qatar                         8        P            doc                         P       Vatican City                           7        P                                        P
        Reunion, Island of            9        P                                        P       Venezuela                              9        P             P                          P
        Romania                       7        P                                        P       Vietnam                                3        P            doc                         P
        Russian Federation, The       8        P                                        P       Virgin Islands (British)               9        P                                        P
        Rwanda                        9        P                                        P       Virgin Islands (US)                    9        P                                        P
        Samoa                         9        P                                        P       Yemen, Rep. of                         9        P                                        P
        San Marino                    7        P                                        P       Zambia                                 9        P            P                           P
        Sao Tome & Principe           9        P                                        P       Zimbabwe                               9        P            P                           P

      doc = document contents only        P = document and non-document contents
      For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to
      the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
DHL Service & Rate Guide 2019: Thailand                                                                                                       20

       ZONES AND RATES

  The International Specialists                  Services             How to Ship with DHL Express                 Shipping Tools             Zones and Rates
Calculate the Price                                                                           Service Capability
                          Optional Services            Surcharges      Customs Services                                    Export Services       Import Services
of Your Shipment                                                                              and Rating Zones

       Export rates by zone and product

       DHL EXPRESS WORLDWIDE
        Weight in kg               Zone 1     Zone 2         Zone 3    Zone 4        Zone 5        Zone 6          Zone 7          Zone 8       Zone 9
        Documents only up to 2kg
        0.5                         724        724             898      982           994          1162             1260            1790         2529
        1                          1116        1186           1402      1501          1673         1805             1948            2799         3836
        1.5                        1571        1664           1996      2083          2298         2448             2702            3757         5143
        2                          2026        2142           2590      2665          2923         3091             3456            4715         6450
        Documents from 2.5kg and non-documents from 0.5kg
        0.5                        1836        1836           1961      1991          2091         2091             2393            3141         4112
        1                          2058        2058           2291      2325          2450         2450             2858            3901         4993
        1.5                        2280        2280           2621      2659          2827         2832             3321            4656         5900
       2                           2502        2502           2951      2993          3204         3214             3784            5411         6807
       2.5                         2778        2778           3281      3327          3591         3603             4247            6166         7714
       3                           2990        2990           3504      3554          3879         3890             4704            6826         8453
       3.5                         3202        3202           3727      3781          4167         4177             5161            7486         9192
       4                           3414        3414           3950      4008          4455         4464             5618            8146         9931
       4.5                         3626        3626           4173      4235          4743         4751             6075            8806        10670
       5                           3838        3838           4396      4462          5031         5038             6532            9466        11409
       5.5                         3934        4013           4618      4705          5219         5326             6878            9969        11920
       6                           4030        4188           4840      4948          5407         5614             7224           10472        12431
       6.5                         4126        4363           5062      5191          5595         5902             7570           10975        12942
       7                           4222        4538           5284      5434         5783          6190             7916           11478        13453
       7.5                         4318        4713           5506      5677         5971          6478             8262           11981        13964
       8                           4414        4888           5728      5920         6159          6766             8608           12484        14475
       8.5                         4510        5063           5950      6163         6347          7054             8954           12987        14986
       9                           4606        5238           6172      6406         6535          7342             9300           13490        15497
       9.5                         4702        5413           6394      6649         6723          7630             9646           13993        16008
       10                          4798        5588           6616      6892         6911          7918             9992           14496        16519
       11                          4834        5628           6868      7122         7159          8128            10278           14798        17123
       12                          4870        5668           7120      7352         7407          8338            10564           15100        17727
       13                          4906        5708           7372      7582         7655          8548            10850           15402        18331
       14                          4942        5748           7624      7812         7903          8758            11136           15704        18935
       15                          4978        5788           7876      8042         8151          8968            11422           16006        19539
       16                          5014        5828           8128      8272         8399          9178            11708           16308        20143
       17                          5050        5868           8380      8502         8647          9388            11994           16610        20747
       18                          5086        5908           8632      8732         8895          9598            12280           16912        21351

                                                                                                                                  Table continues overleaf
DHL Service & Rate Guide 2019: Thailand                                                                                                        21

       ZONES AND RATES

  The International Specialists                  Services              How to Ship with DHL Express                 Shipping Tools           Zones and Rates
Calculate the Price                                                                            Service Capability
                           Optional Services            Surcharges      Customs Services                                   Export Services      Import Services
of Your Shipment                                                                               and Rating Zones

       Export rates by zone and product

       DHL EXPRESS WORLDWIDE
        Weight in kg               Zone 1      Zone 2         Zone 3    Zone 4        Zone 5        Zone 6          Zone 7         Zone 8      Zone 9
        19                         5122        5948            8884      8962          9143         9808            12566          17214       21955
        20                         5158        5988            9136      9192          9391         10018           12852          17516       22559
        21                         5396        6192            9574      9630          9825         10538           13468          18246       23489
        22                         5634        6396           10012     10068         10259         11058           14084          18976       24419
        23                         5872        6600           10450     10506         10693         11578           14700          19706       25349
        24                         6110        6804           10888     10944         11127         12098           15316          20436       26279
        25                         6348        7008           11326     11382         11561         12618           15932          21166       27209
       26                          6586        7212           11764     11820         11995         13138           16548          21896       28139
       27                          6824        7416           12202     12258         12429         13658           17164          22626       29069
       28                          7062        7620           12640     12696         12863         14178           17780          23356       29999
       29                          7300        7824           13078     13134         13297         14698           18396          24086       30929
       30                          7538        8028           13516     13572         13731         15218           19012          24816       31859
       40                          8040        8520           14720     15080         15160         19320           21560          26400       33720
       50                          10050       10650          18400     18850         18950         24150           26950          33000       42150
       60                          12060       12780          22080     22620         22740         28980           32340          39600       50580
       70                          14070       14910          25760     26390         26530         33810           37730          46200       59010
       For each additional 0.5kg
       Above 10                     18          20              126      115           124           105             143             151        302
       Above 20                     119         102             219      219           217           260             308             365        465
       For each multiplier 1kg
       30.1 - 70.0                  201         213             368      377           379           483             539             660        843
       70.1 - 300.0                 151         180             368      377           348           483             482             560        746
       300.1 - 1000*                167         199             406      416           384           533             532             618        824

       DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide.
       Add THB200 to the DHL Express Worldwide prices.

       DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over
       53 countries worldwide. Add THB800 to the DHL Express Worldwide prices.

       Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

       Rates are in THB and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.

       Terms and conditions apply – see dhl.co.th for details.

       *DHL Express does not accept shipments exceeding 1,000 kg, or containing pieces exceeding 300 kg or 300 cm in length, and/or not meeting
       DHL standards for packing. Refer to our Packing Guide on dhl.co.th/packingguide. These network restrictions are subject to change with 30
       days’ notice.
DHL Service & Rate Guide 2019: Thailand                                                                                                       22

       ZONES AND RATES

  The International Specialists                  Services             How to Ship with DHL Express                 Shipping Tools             Zones and Rates
Calculate the Price                                                                           Service Capability
                          Optional Services            Surcharges      Customs Services                                    Export Services       Import Services
of Your Shipment                                                                              and Rating Zones

       Import rates by zone and product

       DHL EXPRESS WORLDWIDE IMPORT
        Weight in kg               Zone 1     Zone 2         Zone 3    Zone 4        Zone 5        Zone 6          Zone 7          Zone 8       Zone 9
        Documents only up to 2kg
        0.5                         869        869            1078      1181          1192         1396             1513            2148         3034
        1                          1341        1423           1683      1803          2008         2168             2338            3359         4602
        1.5                        1887        1996           2396      2502          2759         2940             3243            4509         6170
        2                          2433        2569           3109      3201          3510         3712             4148            5659         7738
        Documents from 2.5kg and non-documents from 0.5kg
        0.5                        2203        2203           2353      2390          2511         2511             2871            3764         4930
        1                          2470        2470           2748      2791          2942         2942             3430            4681         5997
        1.5                        2737        2737           3143      3192          3396         3400             3989            5587         7084
       2                           3004        3004           3538      3593          3850         3858             4548            6493         8171
       2.5                         3336        3335           3933      3995          4313         4324             5107            7395         9256
       3                           3590        3588           4200      4267          4659         4669             5656            8192        10147
       3.5                         3844        3841           4467      4539          5005         5014             6205            8989        11038
       4                           4098        4094           4734      4811          5351         5359             6754            9786        11929
       4.5                         4352        4347           5001      5083          5697         5704             7303           10583        12820
       5                           4606        4600           5268      5355          6043         6049             7852           11380        13711
       5.5                         4721        4810           5535      5648          6268         6395             8267           11983        14323
       6                           4836        5020           5802      5941          6493         6741             8682           12586        14935
       6.5                         4951        5230           6069      6234          6718         7087             9097           13189        15547
       7                           5066        5440           6336      6527         6943          7433             9512           13792        16159
       7.5                         5181        5650           6603      6820         7168          7779             9927           14395        16771
       8                           5296        5860           6870      7113         7393          8125            10342           14998        17383
       8.5                         5411        6070           7137      7406         7618          8471            10757           15601        17995
       9                           5526        6280           7404      7699         7843          8817            11172           16204        18607
       9.5                         5641        6490           7671      7992         8068          9163            11587           16807        19219
       10                          5756        6700           7938      8285         8293          9509            12002           17410        19831
       11                          5804        6754           8242      8559         8593          9763            12346           17770        20559
       12                          5852        6808           8546      8833         8893          10017           12690           18130        21287
       13                          5900        6862           8850      9107         9193          10271           13034           18490        22015
       14                          5948        6916           9154      9381         9493          10525           13378           18850        22743
       15                          5996        6970           9458      9655         9793          10779           13722           19210        23471
       16                          6044        7024           9762      9929         10093         11033           14066           19570        24199
       17                          6092        7078          10066     10203         10393         11287           14410           19930        24927
       18                          6140        7132          10370     10477         10693         11541           14754           20290        25655
       19                          6188        7186          10674     10751         10993         11795           15098           20650        26383
       20                          6236        7240          10978     11025         11293         12049           15442           21010        27111

                                                                                                                                  Table continues overleaf
DHL Service & Rate Guide 2019: Thailand                                                                                                        23

       ZONES AND RATES

  The International Specialists                  Services              How to Ship with DHL Express                 Shipping Tools           Zones and Rates
Calculate the Price                                                                            Service Capability
                           Optional Services            Surcharges      Customs Services                                   Export Services      Import Services
of Your Shipment                                                                               and Rating Zones

       Import rates by zone and product

       DHL EXPRESS WORLDWIDE IMPORT
        Weight in kg               Zone 1      Zone 2         Zone 3    Zone 4        Zone 5        Zone 6          Zone 7         Zone 8      Zone 9
        21                         6520        7486           11506     11553         11815         12663           16182          21888       28233
        22                         6804        7732           12034     12081         12337         13277           16922          22766       29355
        23                         7088        7978           12562     12609         12859         13891           17662          23644       30477
        24                         7372        8224           13090     13137         13381         14505           18402          24522       31599
        25                         7656        8470           13618     13665         13903         15119           19142          25400       32721
        26                         7940        8716           14146     14193         14425         15733           19882          26278       33843
        27                         8224        8962           14674     14721         14947         16347           20622          27156       34965
       28                          8508        9208           15202     15249         15469         16961           21362          28034       36087
       29                          8792        9454           15730     15777         15991         17575           22102          28912       37209
       30                          9076        9700           16258     16305         16513         18189           22842          29790       38331
       40                          9720        10320          17680     18120         18280         23160           25840          31600       40440
       50                          12150       12900          22100     22650         22850         28950           32300          39500       50550
       60                          14580       15480          26520     27180         27420         34740           38760          47400       60660
       70                          17010       18060          30940     31710         31990         40530           45220          55300       70770
       For each additional 0.5kg
       Above 10                     24          27              152      137           150           127             172             180        364
       Above 20                     142         123             264      264           261           307             370             439        561
       For each multiplier 1kg
       30.1 - 70.0                  243         258             442      453           457           579             646             790       1011
       70.1 - 300.0                 178         218             442      453           417           579             579             673        895
       300.1 - 1000*                197         241             488      500           460           639             639             743        988

       DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide.
       Add THB200 to the DHL Express Worldwide prices.

       DHL Express 9:00 (10.30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over
       53 countries worldwide. Add THB800 to the DHL Express Worldwide prices.

       Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

       Rates are in THB and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.

       Terms and conditions apply – see dhl.co.th for details.

       *DHL Express does not accept shipments exceeding 1,000 kg, or containing pieces exceeding 300 kg or 300 cm in length, and/or not meeting
       DHL standards for packing. Refer to our Packing Guide on dhl.co.th/packingguide. These network restrictions are subject to change with 30
       days’ notice.
SERVICE CENTER ADDRESSES AND PHONE NUMBERS

Makkasan New Phetburi Rd.           Rama III Rd.                     Bangkae Kanchanpisek Rd.             Don Muang (Vibhavadi-Rangsit)
6 Lim Klong Bangkapi Rd,            1035 Rama III Road Chongnonsi,   21/3 Moo 7, Kanchanapisek Road,      36/20 Vibhavadi-Rangsit RD
Bangkapi,                           Yannawa, Bangkok 10120           Bangkae, Bangkok 10160               (Nearby Porsche Showroom),
Huaykwang, Bangkok 10320            Tel: +662-684-8000               Tel +662-805-6200                    Sanambin,
Tel: +662-684-8200                                                                                        Donmueng, Bangkok 10210
                                    GPS Coordinates: 13.687607,      GPS Coordinates: 13.697046,          Tel: +662-791-9000
GPS Coordinates: 13.750052,         100.547455                       100.408134
100.560928                          Working Hours: Mon-Sat           Working Hours: Mon-Sat               GPS Coordinates: 13.8937108,
Working Hours: Mon-Sat              10.00 am-07.00 pm                09.00 am-06.00 pm                    100.5897559
08.30 am-05.30 pm                                                                                         Working Hours: Mon-Sat
                                                                                                          09.30 am-07.30 pm

Chiang Mai                          Lamphun                          Cholburi - Lamchabang                Nakorn Ratchasrima
201 Mahidol Rd, Tumbon Haiya        219 Moo 4, Northern Region       789/51 Pinthong Industrial Estate,   299/2-6 Moo 2, Mittraparb Road,
Amphur Muang,                       Industrial Estate,               Moo 1, Nong Koh-Lam Chabang          Tambol Maklua Mai,
Chiangmai 50100                     Banklang, Muang, Lamphun 51000   Road, Nong Kham,                     Amphur Sungnern,
Tel: +6652-005-800                  Tel: +6652-005836-37             Sriracha, Chonburi 20280             Nakhonratchasima 30170
                                                                     Tel: +6633-045-900                   Tel: +6644-938-803, +6644-938-809
GPS Coordinates: 18.7709356,        GPS Coordinates: 18.5906705,
98.9764977                          99.0452635                       GPS Coordinates: 13.0950791,         GPS Coordinates: 14.870393,
Working Hours: Mon-Sat              Working Hours: Mon-Sat           101.0566132                          101.745992
09.00 am-06.00 pm                   09.00 am-06.00 pm                Working Hours: Mon-Sat               Working Hours: Mon-Sat
                                                                     09.00 am-06.00 pm                    09.00 am-06.00 pm

Phuket                              Songkhla - Hadyai                Ayutthaya (North Bangkok)            Bangna
18/7 Moo 1 Thepkasattri Rd.,T.      155/5 Supasanrangsan Rd.,T.      63/12 M.8 Phaholyothin Rd.,          2/31-34 Moo 1,Bangna-Trat Road
Kohkhew                             Hatyai, A.Hatyai,                Chiengraknoi,                        Tambol Bangchalong,Amphur
A.Muang Phuket 83000                Songkhla 90250                   Bangpa-in, Ayutthaya 13180           Bangphil, Samutprakarn 10540
Tel: +6676-364-100-1                Tel: +6674-234-799               Tel: +6635-249-300
                                                                                                          GPS Coordinates:13.615794,
Working Hours: Mon-Sat              GPS Coordinates: 7.011217,       GPS Coordinates: 14.1643508,         100.746762
09.00 am-06.30 pm                   100.47851                        100.6171406                          Working Hours: Mon-Sat
                                    Working Hours: Mon-Sat           Working Hours: Mon-Sat               08.30 am-6.00pm
                                    09.00 am-06.00 pm                08.30 am-06.00 pm

Bang Prakong (Amata)
76/5 Moo 1 Thambol Bang Wua
Amphur Bangprakong
Chasengsao Province 24130

GPS Coordinates: 13.544287,
100.960389
Working Hours: Mon-Sat
08.30 am-6.00pm

DHL Express International (Thailand) Ltd.
319 Chamchuri Square Building. Floor 22&23
Phayathai Road, Khwaeng Pathumwan
Khet Pathumwan, Bangkok 10330

For contact details of the DHL Express office nearest to you,
please visit our website at dhl.co.th
or call the customer service hotline on +66 2 345 5000.

Valid: 1st January 2019
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