SERVICE & RATE GUIDE 2020 - DHL EXPRESS ITALY

 
SERVICE & RATE GUIDE 2020 - DHL EXPRESS ITALY
DHL EXPRESS

SERVICE & RATE
GUIDE 2020
      ITALY
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 The International   Services   How to Ship        Shipping Tools   Zones and Rates
 Specialists         Page 4     with DHL Express   Page 14          Page 15
 Page 2                         Page 10
SERVICE & RATE GUIDE 2020 - DHL EXPRESS ITALY
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CONNECTING YOUR WORLD

            Operating in

            220+           countries and
                           territories worldwide         260+                ​aircraft

                   3,000+                                 3,000+
                   ​facilities                            ​ ights per day
                                                          fl
                                                          (commercial and
                                                          non-commercial)

                                                          300+
                                                          ​TAPA* certifications

                                             400
By the year 2050,
Deutsche Post DHL Group
aims to achieve zero
emissions logistics
                                             million+
                                             shipments
                                                                            34,000+
                                                                            v​ ehicles (own, leased,
                                             per year
                                                                             subcontracted trucks
                                                                             and vans)

                   100,000+                                     84,000+
                                                                ​ServicePoints
                    ​employees

                                                            Figures are approximate as of the end of 2018
                                                         *TAPA = Transported Asset Protection Association
SERVICE & RATE GUIDE 2020 - DHL EXPRESS ITALY
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DHL Service & Rate Guide 2020: Italy

THE INTERNATIONAL SPECIALISTS
    The International                                       How to Ship                   Shipping                   Zones and
                                       Services
       Specialists                                        with DHL Express                 Tools                       Rates

DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building
and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning
more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and
‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly
as possible.

Through our Certified International Specialist Program we             This guide enables you to find out how DHL Express can help
provide all DHL Express employees with the requisite                  you with your international shipping needs, and to see what best
knowledge they need to do their job competently and                   fits your needs from our wide range of products and services.
confidently – and that’s good news for both employees and             Should you have any questions, please get in touch with your
customers. As Certified International Specialists you can rely on     DHL Account Manager or visit us at dhl.it/express.
DHL Express as the experts in international express.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS ITALY
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DHL Service & Rate Guide 2020: Italy

SERVICES
    The International                                             How to Ship                      Shipping                      Zones and
                                       Services
       Specialists                                              with DHL Express                    Tools                          Rates

       Export              Import              Domestic                                    Optional                                   Customs
                                                                   E-commerce                                  Surcharges
      Services            Services             Services                                    Services                                   Services

Our core services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every
country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full
track-and-trace visibility so you always know where your shipments are.

EXPORT SERVICES
DHL Express Worldwide                                                       DHL Express 9:00
Our most popular product, DHL Express Worldwide, offers an                  Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces            on lanes that guarantee either a next or second business day
up to 300kg and shipments up to 1,000kg.                                    delivery. DHL Express 9:00 is offered to the majority of business
                                                                            centers in Europe, the Middle East, Africa, Asia and the Americas.
We deliver reliably and quickly to more global destinations                 DHL Express 9:00 features a money-back guarantee* and is
across a single integrated network than any other express                   suitable for pieces up to 30kg and shipments up to 300kg.
delivery company.
                                                                            DHL Economy Select
DHL Express 12:00                                                           DHL Economy Select is the ideal choice for less urgent
With DHL Express 12:00 you will receive your shipments before               shipments, with door-to-door delivery throughout Europe
12 noon on the next possible business day. DHL Express 12:00                within a defined number of business days.
offers a money-back guarantee* and allows for heavier pieces
up to 70kg and shipments up to 300kg.

Our international services at a glance

                                                  DHL Express                                                                DHL Economy
                                                                           DHL Express 12:00          DHL Express 9:00
                                                  Worldwide                                                                  Select
                                                                           Delivery before
                                                  Delivery by the end                                 Delivery before 9:00   Delivery within a
                                                                           12 noon on the
Service description                               of the next possible                                on the next possible   defined number of
                                                                           next possible
                                                  business day                                        business day           business days
                                                                           business day
Money-back guarantee                              No                       Yes*                       Yes*                   No
Countries and territories covered                 More than 220            83                         33                     30
Maximum piece weight (not on pallet)              300kg 1                  70kg                       30kg                   1,000kg 1
Maximum pieces per shipment                       –                        10                         10                     –
Maximum piece dimensions (L x W x H)†             120 x 80 x 80cm 2        120 x 80 x 80cm            120 x 80 x 80cm        120 x 80 x 80cm 2
Maximum pallet weight                             300kg                    Pallets not accepted       Pallets not accepted   1,000kg
Maximum shipment weight                           1,000kg                  300kg                      300kg                  1,000kg
Maximum pallet dimensions (L x W x H)             120 x 120 x 160cm        Pallets not accepted       Pallets not accepted   120 x 120 x 160cm
*Additional terms and conditions apply – see dhl.it/express for details. shipment is deemed unacceptable if its packaging is absent or inadequate,
                                                                      †A

or if transporting the shipment would present risks of damaging equipment, other packages or injuring personnel. DHL reserves the right to either
not accept or return the shipment to the shipper. These network restrictions are subject to change with 30 days’ notice. 1 Individual pieces weighing
more than 70kg must be either packed in a fork-movable crate or securely loaded on to a pallet, and stackable. Additional surcharges apply to any
piece, including a pallet, that exceeds the scale weight of 70kg. 2 DHL Express accepts shipments containing pieces up to 300 cm. Additional
surcharges apply to any piece, including a pallet, with a single dimension in excess of 120cm.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS ITALY
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DHL Service & Rate Guide 2020: Italy

SERVICES
    The International                                          How to Ship            Shipping                Zones and
                                       Services
       Specialists                                           with DHL Express          Tools                    Rates

       Export              Import             Domestic                          Optional                          Customs
                                                                E-commerce                       Surcharges
      Services            Services            Services                          Services                          Services

         IMPORT SERVICES
         With our DHL Express Worldwide Import product, you can
         import shipments from over 220 countries and territories
         in the world. This is more than any other express delivery
         company can offer. What’s more, customers in, say, the USA
         can order an import from China not just to the USA, but to
         other destinations as well. We call this a third country
         shipment.

         There is no need for local brokers or forwarders to get
         involved in any part of the process. You are in full control,
         and able to manage all aspects of your imports in a very
         simple way.

         If you need a faster delivery, our DHL Express 12:00 and
         DHL Express 9:00 services are available for import as well
         as our DHL Economy Select Import service for less urgent
         shipments throughout Europe. You can order an import
         from another country, to be delivered to your country or
         any other destination, by using our dedicated electronic
         shipping solution for imports. You will have one account
         number, one invoice in a single currency and a fixed price
         that means you know exactly what you will pay.

         DOMESTIC SERVICES
         If you want to ship documents or goods within your own
         country, we can offer our Time Definite Domestic products
         with delivery time guarantees of 12:00, 9:00 or the end of
         the next possible business day.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS ITALY
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DHL Service & Rate Guide 2020: Italy

SERVICES
     The International                                       How to Ship                Shipping                     Zones and
                                       Services
        Specialists                                        with DHL Express              Tools                         Rates

       Export              Import            Domestic                            Optional                                  Customs
                                                             E-commerce                             Surcharges
      Services            Services           Services                            Services                                  Services

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
International e-commerce
The explosion in online shopping extends across borders, and
this trend looks set to continue. DHL supports our customers’
international growth with:
                                                                       DHL’s On Demand Delivery tool keeps receivers informed
                                                                       of shipment progress, allowing them to reschedule,
nn   Global reach
                                                                       reroute, release or conveniently collect from a DHL
nn   Express options
                                                                       Service Point. It is an innovative, easy-to-use, mobile-
nn   Duties and taxes paid options and customs expertise
                                                                       friendly service, especially for residential deliveries.
nn   Late pick ups
nn   Easy returns solutions
                                                                       Designed to enhance the online shopper’s experience,
                                                                       especially for residential deliveries, the service is
Fast, flexible and easy
                                                                       available globally, meaning consistent service standards
Consumers expect everything ‘on demand’ – anytime, anywhere.
                                                                       and a harmonized user experience.
DHL shipping options give customers a distinct competitive
edge: over 90% of online consumers look at the available
delivery options before going to the checkout, and their decision
is influenced by delivery speed, flexibility and ease.                                       Scheduled delivery     Signature release/
                                                                                                                   leave your signature

                                                                                             Leave with neighbor      Collect from
                                                                                                or concierge          Service Point

                                                                                             Alternative address      Vacation hold

                                                                    Discover and grow
                                                                    Visit discover.dhl.com to learn more about how DHL helps
                                                                    e-commerce companies ranging from start-ups to large
                                                                    enterprises, advising them on how to grow internationally.
                                                                    Our e-commerce focussed country guides, white papers such as
                                                                    ‘The 21st Century Spice Trade’, customer and trend research and
                                                                    market intelligence tools can enable you to better understand
                                                                    your customers and shipping requirements to take the next step
                                                                    in your e-commerce journey.

                                                                    Our customers go global with ease and speed, maximizing the
                                                                    enormous potential of international e-commerce.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS ITALY
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DHL Service & Rate Guide 2020: Italy

SERVICES
     The International                                                   How to Ship                  Shipping                    Zones and
                                           Services
        Specialists                                                    with DHL Express                Tools                        Rates

       Export                  Import                Domestic                                  Optional                                 Customs
                                                                           E-commerce                             Surcharges
      Services                Services               Services                                  Services                                 Services

OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from                      Residential Address                                     View charges
non-standard deliveries and billing options to climate neutral                   Customers shipping to a home or private residence can activate
shipping. You have the flexibility to choose the best service for                specific delivery options by designating the delivery address as
your needs with our express delivery services worldwide.                         residential. For such shipments, DHL Express will proactively
Contact Customer Services to learn more.                                         notify the receiver via email or SMS about the shipment’s
                                                                                 progress. Receivers can then select the most suitable delivery
Duties and Taxes Paid                                    View charges            option on the On Demand Delivery website.
DHL Express can arrange for the shipper or a third party to be
billed for any duties and taxes payable at destination, rather                   GoGreen Climate Neutral                               View charges
than the receiver of the shipment being billed. Charges apply                    This service is for customers who need a
whenever the shipper requests that duties, taxes or other                        reliable method to calculate their annual
regulatory fees be billed outside of the destination country.                    carbon emissions at a shipment level and
                                                                                 subsequently offset these emissions
Dedicated Pickup and Delivery                           View charges             through approved environmental programs. The whole process
If your business needs a dedicated vehicle to collect or deliver                 is verified annually by an independent body accredited by the
unusual shipments, or a pickup or delivery outside normal                        United Nations. DHL can also provide reports for either a high
business hours, we can arrange this.                                             level estimate or a detailed carbon footprint.

Shipment Preparation                                     View charges            Packaging                                               View charges
This is a convenient, fast and reliable service for seasonal                     We offer a range of high-quality DHL-branded packaging items.
or irregular shipments that require extra resources for their                    One-off flyers, envelopes and smaller boxes are free of charge.
preparation. DHL manages the entire process of waybill                           Larger boxes and tubes can be ordered through Customer
preparation, content selection, labelling and packaging,                         Services and will be provided by the courier at time of pickup,
then sends the shipments to the designated domestic or                           a charge applies.
international addresses.
                                                                                 Change of Billing                                         View charges
Saturday Delivery                                       View charges             This applies when a customer requests a change of defined
We offer Saturday delivery services to key cities in more than                   billing information on an already issued invoice, and which will
70 countries.                                                                    result in a reissuing of the invoice and, in case of an account
                                                                                 change, crediting of the old account and debiting of the new.
Shipment Insurance                                    View charges
We recommend this comprehensive protection for your valuable                     Neutral Delivery                                      View charges
or personal shipments, giving you peace of mind in the unlikely                  This service allows for the delivery of non-document shipments,
event of physical damage or loss.                                                without any value of the product being shared or exposed to
                                                                                 the receiver, since the commercial invoice is removed prior
Extended Liability                                       View charges            to delivery.
If you are sending valuable documents such as passports, visa
applications or regulatory certificates you can extend the DHL
standard liability with this service. It provides coverage and
compensation in the case of loss or damage.

Direct Signature                                       View charges
If you are sending sensitive documents or high value contents
you can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will
ensure your shipment is not re-directed, or delivered at an
alternative address.

For a full list of optional services, please visit dhl.it/optional_services.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS ITALY
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DHL Service & Rate Guide 2020: Italy

SERVICES
     The International                                             How to Ship                   Shipping                    Zones and
                                           Services
        Specialists                                              with DHL Express                 Tools                        Rates

       Export                  Import               Domestic                              Optional                                 Customs
                                                                    E-commerce                               Surcharges
      Services                Services              Services                              Services                                 Services

SURCHARGES
In order to maintain a consistently high level of service, in               Lithium Batteries                                      View charges
specific circumstances DHL Express levies a surcharge for                   A surcharge may apply per shipment when the handling and
exceptional activities, ensuring that these surcharges are fair for         transportation of shipments involves Lithium Ion or Lithium
all of our customers.                                                       Metal batteries compliant with the appropriate IATA Packing
                                                                            Instructions 966, 967, 969 and 970, Section II.
Fuel Surcharge                                            View charges
This variable surcharge is applied to the weight charge of each             Excepted Quantities                                   View charges
shipment and any transportation related surcharges. It is                   This fixed surcharge is applied per shipment when the handling
derived from publicly available fuel oil indices that are also              and transportation of shipments involves substances and
shown on the DHL Express website at dhl.it/fuelsurcharge.                   commodities that are in Excepted Quantities in compliance with
The charge is calibrated every month to the oil price that was              IATA Dangerous Goods Regulations.
current two months prior to the billing month. The Fuel
Surcharge applies to domestic and international shipments.                  Limited Quantities                                    View charges
                                                                            A surcharge is applied per shipment when the ground handling
Remote Area                                                  View charges   and transportation of shipments involves substances and
This surcharge applies when a shipment is collected from                    commodities that are in Limited Quantities in compliance
or delivered to a location that is distant or difficult to serve.           with ADR regulations and which are restricted from air
The Remote Area surcharge applies to international and                      transportation. Such dangerous goods are restricted to no
domestic shipments.                                                         more than 30kg per piece and are accepted from approved
                                                                            shippers only.
Overweight Piece                                         View charges
A fixed surcharge is applied to every piece, including a                    Dry Ice UN1845                                         View charges
pallet that exceeds a scale or volumetric weight of 70kg.                   A service charge will be applied for the handling and
The Overweight Piece surcharge applies to domestic and                      transportation of Dry Ice UN1845, which is used as a freezing
international shipments.                                                    agent for non-dangerous goods.

Oversize Piece                                          View charges        Address Correction                                       View charges
This fixed surcharge applies to every piece, including a pallet,            This fixed surcharge is applied to any shipment that has an
with a single dimension in excess of 120cm. The Oversize Piece              incorrect delivery address at the time of pickup and the delivery
surcharge applies to domestic and international shipments.                  cannot be fulfilled after making efforts at the destination to
                                                                            determine the correct address. This surcharge applies to
Non-Stackable Pallet                                     View charges       domestic and international shipments.
This fixed surcharge is applied to every pallet within a shipment
that cannot be stacked, either on request by the shipper, or                Data Entry                                            View charges
because of its shape, content or packaging. This surcharge                  This fixed surcharge applies for each shipment consigned with
applies to domestic and international shipments.                            non-electronic, paper based manual waybills. Electronic
                                                                            shipping documentation incurs no additional charges.
Dangerous Goods                                         View charges
DHL can carry acceptable quantities of dangerous goods or                   Security Charges                                          View charges
hazardous materials. Packages containing dangerous goods                    Additional surcharges may apply when shipping from or to a
materials will be assessed and a service charge will be applied             destination country where DHL is operating at elevated risk due
accordingly. Additional charges may also apply.                             to continuous state of war, civil unrest, or continuous threats
                                                                            from terrorism (Elevated Risk), or when shipping to a
                                                                            destination country that is subject to trade restrictions imposed
                                                                            by the UN Security Council (Restricted Destination).

For a full list of surcharges, please visit dhl.it/surcharges.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS ITALY
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DHL Service & Rate Guide 2020: Italy

SERVICES
     The International                                               How to Ship                    Shipping                  Zones and
                                         Services
        Specialists                                                with DHL Express                  Tools                      Rates

       Export                 Import               Domestic                                 Optional                               Customs
                                                                       E-commerce                              Surcharges
      Services               Services              Services                                 Services                               Services

CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with                  Bonded Transit                                         View charges

extensive knowledge and experience of dealing with customs                     A bonded shipment occurs when DHL is requested to move
topics worldwide. For your peace of mind, we provide a wide                    non-document foreign-origin goods to a location other than the
range of customs support for standard as well as non-routine                   regular DHL gateway at destination. Bonded Transit is normally
customs-clearance processes. By making sure that clearance is                  operated within a country or customs union, and is necessary
a smooth and efficient process, we ensure your shipments arrive                prior to final clearance by the importer or designated broker.
as quickly as possible, and leave you free to focus on your core               Bonded Transit applies to both export and import shipments
business. With our online tool (tas.dhl.com) we provide essential              whenever DHL is required to open, manage or report any form
customs information to help you prepare your shipments.                        of transfer under bond using our own guarantee.

Disbursement                                                    View charges   Export Declaration                                     View charges

At the receiver’s request, DHL credit or cash is used to fund the              Applies in countries where an export declaration is required
clearance, duty and tax charges relating to a shipment or piece,               for shipments containing controlled commodities or exceeding
instead of the receiver using their own bond or credit line.                   a certain value threshold or weight. Depending on origin
The customs process is accelerated, with DHL making prompt                     country, shippers that submit a declaration online may avoid
payment of relevant charges while the receiver defers payment                  the local charge.
until an agreed date.
                                                                               Release to Broker                                      View charges

Advance Payment                                                 View charges   At shipper or importer request, the release of a DHL Express
The service covers any import of a non-document shipment for                   shipment to the customers designated customs broker of
which DHL has paid or used its customs credit line advancing                   choice. DHL will transfer the responsibility for a shipment and
customs duties, taxes or regulatory charges on behalf of those                 related customs documentation to the customer’s nominated
importers with whom DHL has no contract. The charge is based                   broker for clearance and last mile delivery.
on the credit advanced or guaranteed and is subject to a
standard minimum.                                                              Clearance Data Modification                            View charges

                                                                               A surcharge applies in case the customs declared value of a
Broker Notification                                             View charges   shipment requires modification either before or during the
At the customer’s request, DHL will provide the necessary                      customs clearance process.
paperwork to the customer’s designated broker to perform the
import clearance and resume the delivery to the final destination              Multiline Entry                                        View charges

once the clearance is completed. DHL is subsequently not                       A service charge will be assessed for multiline item entries with
responsible for the timeliness of the submission to customs or                 more than five lines. An example would be – one shipment with
for the release of the shipment.                                               multiple products or multiple invoices. All products require
                                                                               identification and must be classified under separate harmonized
Bonded Storage                                                  View charges   tariff numbers.
Storage charges apply when the shipment cannot be released by
customs due to inaccurate or missing paperwork. Charges take
effect four calendar days after the freight arrival date or broker
notification, whichever is later. The charge applies to the duty
and taxes payer.

For a full list of customs charges, please visit dhl.it/customs_services.
SERVICE & RATE GUIDE 2020 - DHL EXPRESS ITALY
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DHL Service & Rate Guide 2020: Italy

HOW TO SHIP WITH DHL EXPRESS
    The International                                         How to Ship                   Shipping                  Zones and
                                       Services
       Specialists                                          with DHL Express                 Tools                      Rates

           Preparing Your Shipment                       Packaging Your Shipment                       Paying for Your Shipment

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

       1      Shipment weight
              Please weigh and measure your shipment. If you are
              sending a large but lightweight shipment, where its                  Height
              volumetric (dimensional) weight exceeds its actual
              weight, the cost of the shipment is calculated on the
              space your consignment takes up on the aircraft. This is a
              standard IATA method. To calculate the volumetric weight
              of your shipment, simply multiply the length by height by
                                                                                            Length
              width in centimeters, then divide the total sum by 5,000                                                  Width
              for each piece in the shipment. Any piece in the shipment
              may be re-weighed and/or re-measured by DHL to
              confirm this calculation.

       2      Documentation required: waybill
              All shipments sent with DHL Express need to have a fully
              completed DHL waybill or label securely attached to each
              piece. This will enable the successful movement of your
              shipment through the DHL network. Each waybill or label
              is individually numbered to allow you to track your
              shipment from collection through to delivery. Your
              shipment may also need to be accompanied by customs
              documentation, such as a commercial or proforma
              invoice, as well as additional paperwork depending on the
              contents and value of the shipment and the country you
              are sending to.

       3      Documentation required: invoice
              A commercial or proforma invoice is required when
              sending non-document shipments to countries and
              territories outside your origin country or customs union.
              This is essentially a declaration containing all the details
              of a transaction and is used by customs authorities to
              assess if duties or taxes are payable. A commercial
              invoice is used when goods are part of a commercial
              transaction or intended for resale. A proforma invoice is
              used when sending goods of no commercial value (for
              example, when sending samples).
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DHL Service & Rate Guide 2020: Italy

HOW TO SHIP WITH DHL EXPRESS
     The International                                     How to Ship                                       Shipping                                          Zones and
                                       Services
        Specialists                                      with DHL Express                                     Tools                                              Rates

           Preparing Your Shipment                     Packaging Your Shipment                                                   Paying for Your Shipment

PREPARING YOUR SHIPMENT
Your invoice will require the following details:

                                                               Exporter                                                          Commercial
 1
     BANK DETAILS                                             Tax ID/VAT number
                                                                                                                                 Invoice

      These are the bank details that will be used
                                                                                                                                 Date
      for the transaction between the seller and               Bank details
                                                                                    1
                                                                                                                                 Waybill number
      buyer. These details are not required for
                                                                                                                                 Invoice number
      non-commercial/proforma invoices.                                                                                          Exporter code

                                                               Importer (bill to)                                                Receiver if different from Importer
 2
     DESCRIPTION                                                                                                                Tax ID/VAT number

      Generic or broad descriptions are no longer                                                                                Shipment reference
      permitted and are likely to cause delays.
      Descriptions should include the items, how               Full       2     Commodity       Item            Unit value       Subtotal         Net weight     Country of
                                                               description      code            quantity        [Currency]       value                           manufacture/
      many there are, what they are made of, and               of goods                 3                                        [Currency]                      origin
                                                                                                                                                                            4
      what they will be used for. For example,
      describing items as ‘samples’, ‘parts’ or
      ‘spares’ is not acceptable for customs
                                                               Freight
      classification, safety and security reasons.
                                                               Insurance

                                                                                Total declared value/currency		5                  Total net weight/kg(s)
 3
     COMMODITY CODE
      This is the product identification code used                              Total pieces			                                   Total gross weight/kg(s)

      by the exporting country to classify the
      goods to be exported. It assists clearance              6 Type of export
                                                              7 Incoterms
      and avoids delays.
                                                              8 Reason for export
                                                                 I/We hereby certify that the information contained in this invoice is true and correct and that the contents
                                                                 of the shipments are as stated above.
 4
     COUNTRY OF MANUFACTURE/ORIGIN
                                                                 Position in company                                                Signature
      This relates to the place of manufacture,
      not the country of export. If items are                                                                                       Company stamp

      manufactured in more than one country,
      please list the origins.

 5
     TOTAL DECLARED VALUE                                                 7
                                                                                    INCOTERM
      This is the total value of the transaction for                                 Insert the Incoterm that best describes the
      customs purposes based on the Incoterm                                         terms of the transaction. For example, DAP
      selected. The total declared value should                                      (Delivered At Place).
      include freight and insurance charges
      if the seller is responsible for these two                           8        REASON
                                                                                            FOR EXPORT
      elements.                                                                     This could be: For Sale; For Repair; After
                                                                                    Repair; Gift; Sample; Personal Use Not
 6
     TYPE OF EXPORT                                                                For Resale; Replacement; Intercompany
      The options are: (1) Permanent;                                               Transfer; or Personal Effects.
      (2) Temporary; and (3) Repair & Return.
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DHL Service & Rate Guide 2020: Italy

HOW TO SHIP WITH DHL EXPRESS
     The International                                        How to Ship                  Shipping                   Zones and
                                       Services
        Specialists                                         with DHL Express                Tools                       Rates

           Preparing Your Shipment                       Packaging Your Shipment                      Paying for Your Shipment

PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely              Prohibited and Restricted Commodities
through the DHL Express global network, it is important that          Prohibited Items
they are packaged and labeled correctly.                              The following items will NOT be accepted for carriage by DHL.
                                                                      This list includes items which are prohibited for carriage by
Packaging guidelines                                                  any law, regulation or statute of any federal, state or local
nn   If you are re-using envelopes or boxes, please ensure that      government of any country from, to or through which the items
     old labels and markings are removed                              may be carried. For international carriage there may be
nn   Securely fix the waybill to the shipment. The waybill can be     additional prohibited items specified by the country of
     thought of as the shipment’s airline ticket and it will delay    destination. DHL may at its sole discretion refuse to carry other
     delivery if it becomes separated from your shipment              items not listed below.
nn   The barcodes on the waybill are scanned at numerous              nn   All Samsung Galaxy Note7 and Samsung Note7 devices
     points during your shipment’s journey. Please ensure             nn   Bullion (of any precious metal)
     the barcode is flat and not covered by tape, shrinkwrap          nn   Cash (legal tender – bank notes, currency notes and coins)
     or strapping                                                     nn   Cannabis for medicinal purposes from bona fide
nn   Place the waybill on the top or side of your shipment                 pharmaceutical manufacturers with appropriate licences
     and please ensure it does not overlap the corners or                  and where lawful to ship, which must be in tablet or liquid
     edges of boxes                                                        form, may be carried with an approved business case.
nn   Use adequate protective wrapping for fragile or delicate              The value of one shipment must not exceed EUR 10,000
     items and ensure they are packed as far away as possible         nn   Complete firearms, ammunition, explosives/explosive
     from the corners of boxes                                             devices including inert explosives and test pieces, air guns,
nn   To prevent injury to our employees, please pay special                replica and imitation firearms
     attention to the packaging of sharp items. There should not      nn   Human remains or ashes in any form
     be any possibility of the contents piercing the packaging        nn   Hunting (animal) trophies, animal parts such as ivory and
nn   Any individual pieces over 70kg should be placed on a                 shark’s fin, animal remains or ashes, or animal by-products
     pallet. If you are sending a multi-piece shipment, it is not          and derived products not intended for human
     necessary to place the individual pieces on a pallet unless           consumption, prohibited for movement by the CITES
     they exceed 70kg. For example, a shipment comprising                  Convention and/or local law
     four 25kg pieces does not have to be placed on a pallet          nn   Illegal goods, such as counterfeit goods and narcotics
                                                                      nn   Live animals (including but not limited to mammals,
DHL packaging                                                              reptiles, fish, invertebrates, amphibians, birds, insects,
We offer a range of high-quality DHL-branded packaging items,              larvae and pupae)
suitable for shipping items of all shapes and sizes.                  nn   Loose lithium metal batteries under IATA PI968 section II
The items available include:                                          nn   Loose precious and semi-precious stones (cut or un-cut,
nn   Flyer bags                                                            polished or un-polished)
nn   Cardboard document envelopes
nn   Boxes in a range of sizes
nn   Tubes
nn   Bottle boxes

For more information please refer to the Packing Guide
available on dhl.it/packingguide.
13

DHL Service & Rate Guide 2020: Italy

HOW TO SHIP WITH DHL EXPRESS
     The International                                         How to Ship                 Shipping                  Zones and
                                       Services
        Specialists                                          with DHL Express               Tools                      Rates

           Preparing Your Shipment                        Packaging Your Shipment                     Paying for Your Shipment

Restricted Items                                                       nn   Financial and monetary commodities – examples include
The following items will NOT be accepted for carriage unless                but are not limited to activated SIM cards for mobile
otherwise agreed to by DHL. To obtain such agreement a                      phones, blank or activated credit or cash dispenser cards,
business case will need to be conducted by DHL and the                      blank cheques, event tickets, lottery tickets, money or
items approved for carriage will be recorded in writing with                postal orders, pre-paid phone cards, tickets (blank stock),
the customer.                                                               traveller’s cheques, vouchers/tokens, unused stamps etc.
nn   Air guns, tasers, imitation or replica firearms, firearm parts         Applicable to all shipments valued in excess of
     and replica ammunition (includes rifle butts, trigger                  EUR 500,000
     mechanisms, screws/bolts etc which are manufactured for           nn   Furs
     the sole purpose of creating a functional firearm)                nn   Jewellery and watches with individual values in excess of
nn   Antiques and works of art with a shipment value in excess              EUR 1,000. The shipment must not exceed EUR 25,000
     of EUR 500,000
     Banderols/Tax stickers with a shipment value in excess of
nn
     EUR 500,000
                                                                       PAYING FOR YOUR SHIPMENT
nn   Cigarettes, cigars, tobacco products and electronic
                                                                       You can pay for DHL Express services either with cash, a credit
     cigarettes with a shipment value in excess of EUR 500,000
                                                                       card or by bank transfer. You can open an account with DHL
nn   Commemorative coins and medals with an individual value
                                                                       Express to pay via bank transfer; and all account customers
nn   or total shipment value of EUR 2,000 or more are restricted
                                                                       receive invoices on a pre-agreed basis. For more details, please
     for carriage
                                                                       get in touch with a Customer Service Advisor at your local
nn   Dangerous/hazardous goods including but not limited to
                                                                       DHL Express office or go to dhl.it/en/express/shipping/
     perfumes, aftershaves, aerosols, flammable substances,
                                                                       open_account.
     dry ice, biological substances, UN classified dangerous
     goods and any goods specified as such under International
     Air Transport Association regulations (“IATA”), the
     Agreement on Dangerous Goods by Road (“ADR”) or
     International Maritime Dangerous Goods (“IMDG”)
     regulations. Applicable to all shipments valued in excess of
     EUR 500,000
14

DHL Service & Rate Guide 2020: Italy

SHIPPING TOOLS
    The International                                         How to Ship                 Shipping                  Zones and
                                       Services
       Specialists                                          with DHL Express               Tools                      Rates

SHIPPING TOOLS
Making shipping easier                                               It is a Windows-based system, which is easy to use yet very
DHL Express offers a choice of electronic tools to suit even the     powerful – enabling you to handle everything from regular
most demanding requirements. We invest continually in market-        mailshots to multi-stage shipping processes.
leading technologies to make it easier for you to send your
shipments around the world. As a result, you have more time to
focus on your business.

Our electronic solutions cover online and offline options, as well
as integrated solutions. In addition, we provide industry-specific
solutions tailored for the Life Sciences and Technology sectors.
More information about our general capabilities is provided on
this page.

                                                                          The new DHL Express app lets you track your
                                                                          shipments and manage your deliveries all in one
                                                                          place. You can locate the nearest DHL Service Point
                                                                          for parcel drop off or collection, and quickly check

     MyDHL+ re-imagines the way the shipping business                     shipping rates too – right on your smartphone.

     does business, by combining the tools and services                   Advanced GPS location services and camera barcode

     our customers use most. With its mobile friendly and                 scanning are also available. Download DHL Express

     intuitive interface, customers can now import, export,               Mobile today, on Android or iPhone.

     schedule a pickup, track shipments and pay bills more
     quickly than ever – all in one visit, with one password
     and zero headaches. MyDHL+ makes it incredibly easy
     to navigate the complexities of international shipping.
     Try it out now at mydhl.com.
                                                                     Customer shipping integration
                                                                     Using EDI and XML Services enables you to incorporate
                                                                     DHL’s online shipping capabilities into your own website,
DHL.com                                                              warehouse or customer service application. This provides global
Our website provides a comprehensive guide to DHL Express            shipment tracking while making it faster and easier to access
shipping services, as well as transport news, service updates        information about transit times, rates and courier bookings.
and contact details. To make doing business with us even easier,
the site features interactive tools that include online booking,     Specific solutions
tracking and a volumetric weight calculator.                         DHL offers additional capabilities for businesses requiring more
                                                                     specialized solutions – for example, its Medical Express and
Easyship                                                             Collect & Return services. For more information, please contact
This is an offline advanced shipment management tool for any         your DHL Account Manager or local Customer Service team.
organization with large shipping volumes or regular scheduled
deliveries. DHL Easyship can handle the needs of multinational
supply chains or any business with a central shipping function.
15

DHL Service & Rate Guide 2020: Italy

ZONES AND RATES
     The International                                                  How to Ship                     Shipping                     Zones and
                                           Services
        Specialists                                                   with DHL Express                   Tools                         Rates

 Calculate the Price         Optional                             Customs          Service Capability         Export       Import         Domestic
                                               Surcharges
 of Your Shipment            Services                             Services         and Rating Zones          Services     Services        Services

CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3

           1        Decide which service best suits your
                    needs (see page 4 for international
                    services) and weigh your shipment (see
                    page 10 and dhl.it/volumetricweight)

           2        Determine the rating zone of the origin or
                    destination (see pages 17 to 20)

           3        Find the rate using the rating zone and
                    weight of your shipment (see page 21 for
                    exports and page 25 for imports)

OPTIONAL SERVICES
 Optional services                  View explanation           Charging method                Charge

 Duties and Taxes Paid                                         Per shipment                   18€

 Dedicated Pickup                                              Per shipment                   40€

 Dedicated Delivery                                            Per shipment                   Variable fee

 Shipment Preparation                                          Per shipment                   No charge

 Saturday Delivery                                             Per shipment                   40€

                                                                                              10€ per shipment
 Shipment Insurance                                            By shipment value
                                                                                              or 1% of stated shipment value if higher

 Extended Liability                                            Per shipment                   4€

 Direct Signature                                              Per shipment                   5€

 Residential Address                                           Per shipment                   No charge

 GoGreen Climate Neutral                                       By shipment weight             0,10€ per kg

 Packaging                                                     Per shipment                   Variable fee

 Change of Billing                                             Per shipment                   30€

 Neutral Delivery                                              Per shipment                   18€

For a full list of optional services, please visit our website at dhl.it/optional_services.
16

DHL Service & Rate Guide 2020: Italy

ZONES AND RATES
     The International                                                How to Ship                     Shipping                     Zones and
                                          Services
        Specialists                                                 with DHL Express                   Tools                         Rates

 Calculate the Price         Optional                            Customs        Service Capability       Export          Import         Domestic
                                                Surcharges
 of Your Shipment            Services                            Services       and Rating Zones        Services        Services        Services

SURCHARGES
 Surcharges            View explanation                                        Charging method         Charge

                                                                                                       Percentage of transportation and additional
 Fuel Surcharge                                                                Per shipment
                                                                                                       charges, as per index; details here
                                                                                                       0,45€ per kg
 Remote Area                                                                   By shipment weight
                                                                                                       20€ minimum per shipment
 Additional Handling
                                                        Overweight Piece       Per piece               80€
                                                             Oversize Piece    Per piece               80€
                                                    Non-Stackable Pallet       Per piece               150€
 Dangerous Goods
                                                    Full Dangerous Goods       Per shipment            80€
                                                 Consumer Goods ID8000         Per shipment            20€
                                    Lithium Batteries Section II (PI965)       Per shipment            80€
                                Lithium Batteries Section II (966, 969)        Per shipment            5€
                                            Lithium Batteries Section IB       Per shipment            80€
                                                     Excepted Quantities       Per shipment            5€
                                                       Limited Quantities      Per shipment            20€
                                                        Dry Ice (UN1845)       Per shipment            10€
 Address Correction                                                            Per shipment            10€
 Data Entry                                                                    Per shipment            5€
 Security Charges
                                                              Elevated Risk    Per shipment            20€
                                                   Restricted Destination      Per shipment            30€

CUSTOMS SERVICES
 Customs services            View explanation          Charging method                        Charge

                                                                                              2% on duties and taxes
 Disbursement                                          Per shipment
                                                                                              13,50€ minimum per shipment
                                                                                              2% on duties and taxes
 Advance Payment                                       Per shipment
                                                                                              13,50€ minimum per shipment
 Broker Notification                                   Per shipment                           10€
                                                       Per shipment and per kg per day,
 Bonded Storage                                                                               5,50€
                                                       (from the fourth day)
 Bonded Transit                                        Per shipment                           70€
 Export Declaration                                    Per shipment                           40€
 Release to Broker                                     Per shipment                           40€
 Clearance Data Modification                           Per shipment                           50€
 Multiline Entry                                       Per shipment                           20€ per shipment (the sixth line)

Please visit our website for a full list of surcharges and customs services.
17

DHL Service & Rate Guide 2020: Italy

ZONES AND RATES
    The International                                              How to Ship                      Shipping                          Zones and
                                       Services
       Specialists                                               with DHL Express                    Tools                              Rates

 Calculate the Price       Optional                          Customs          Service Capability          Export          Import              Domestic
                                           Surcharges
 of Your Shipment          Services                          Services         and Rating Zones           Services        Services             Services

SERVICE CAPABILITY AND RATING ZONES

                                                              Time Definite Services                                          Day Definite Services

Country/Territory          Zone          DHL                DHL                  DHL                                     DHL                DHL Economy
                                  Express Worldwide     Express 12:00        Express 9:00          Imports          Economy Select          Select Import
Afghanistan (AF)            9             P                                                          P
Albania (AL)                5             P                                                          P
Algeria (DZ)                10            P                                                          P
American Samoa (AS)          8            P                                                          P
Andorra (AD)                 5            P                                                          P
Angola (AO)                 10            P                                                          P
Anguilla (AI)                8            P                                                          P
Antigua (AG)                 8            P                                                          P
Argentina (AR)               8            P                  P                                       P
Armenia (AM)                10            P                                                          P
Aruba (AW)                   8            P                                                          P
Australia (AU)               8            P                  P                                       P
Austria (AT)                 1            P                  P                     P                 P                    P                       P
Azerbaijan (AZ)             10            P                                                          P
Bahamas (BS)                 8            P                                                          P
Bahrain (BH)                 7            P                  P                     P                 P
Bangladesh (BD)              8            P                                                          P
Barbados (BB)                8            P                                                          P
Belarus (BY)                 8            P                                                          P
Belgium (BE)                 1            P                  P                     P                 P                    P                       P
Belize (BZ)                  8            P                                                          P
Benin (BJ)                  10            P                                                          P
Bermuda (BM)                 8            P                                                          P
Bhutan (BT)                  9            P                                                          P
Bolivia (BO)                 8            P                                                          P
Bonaire (XB)                 8            P                                                          P
Bosnia & Herzegovina(BA)     5            P                                                          P
Botswana (BW)               10            P                                                          P
Brazil (BR)                  8            P                  P                                       P
Brunei (BN)                  7            P                                                          P
Bulgaria (BG)                4            P                  P                                       P                    P                           P
Burkina Faso (BF)           10            P                  P                                       P
Burundi (BI)                10            P                                                          P
Cambodia (KH)                9            P                                                          P
Cameroon (CM)               10            P                  P                                       P
Canada (CA)                  6            P                  P                     P                 P
Canary Islands, The (IC)     5            P                                                          P
Cape Verde (CV)             10            P                                                          P
Cayman Islands (KY)          8            P                                                          P
Central African Rep(CF)     10            P                                                          P
Chad (TD)                   10            P                                                          P
Chile (CL)                   8            P                                                          P
China (CN)                   7            P                  P                                       P
Colombia (CO)                8            P                  P                                       P
Comoros (KM)                10            P                                                          P
Congo (CG)                  10            P                                                          P
Congo, DPR (CD)             10            P                  P                                       P
Cook Islands (CK)           10            P                                                          P
Costa Rica (CR)              8            P                                                          P
Cote D Ivoire (CI)          10            P                  P                                       P
Croatia (HR)                 3            P                  P                                       P                    P                           P
Cuba (CU)                   10            P                                                          P
Curacao (XC)                 8            P                                                          P
Cyprus (CY)                  4            P                  P                                       P
Czech Rep., The (CZ)         4            P                  P                     P                 P                    P                           P
Denmark (DK)                 3            P                  P                     P                 P                    P                           P
Djibouti (DJ)               10            P                                                          P
Dominica (DM)                8            P                                                          P
Dominican Rep. (DO)          8            P                                                          P

doc = document contents only P = document and non-document contents                                                           Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
18

DHL Service & Rate Guide 2020: Italy

ZONES AND RATES
    The International                                              How to Ship                      Shipping                          Zones and
                                       Services
       Specialists                                               with DHL Express                    Tools                              Rates

 Calculate the Price       Optional                          Customs          Service Capability          Export          Import              Domestic
                                           Surcharges
 of Your Shipment          Services                          Services         and Rating Zones           Services        Services             Services

SERVICE CAPABILITY AND RATING ZONES

                                                              Time Definite Services                                          Day Definite Services

Country/Territory          Zone          DHL                DHL                  DHL                                     DHL                DHL Economy
                                  Express Worldwide     Express 12:00        Express 9:00          Imports          Economy Select          Select Import
Ecuador (EC)                8             P                  P                                       P
Egypt (EG)                  7             P                  P                     P                 P
El Salvador (SV)            8             P                                                          P
Eritrea (ER)                10            P                                                          P
Estonia (EE)                 4            P                  P                                       P                    P                       P
Ethiopia (ET)               10            P                                                          P
Falkland Islands (FK)       10            P                                                          P
Faroe Islands (FO)           5            P                                                          P
Fiji (FJ)                    8            P                                                          P
Finland (FI)                 3            P                  P                                       P                    P                       P
France (FR)                  1            P                  P                     P                 P                    P                       P
French Guyana (GF)           8            P                                                          P
Gabon (GA)                  10            P                  P                                       P
Gambia (GM)                 10            P                                                          P
Georgia (GE)                10            P                                                          P
Germany (DE)                 1            P                  P                     P                 P                    P                       P
Ghana (GH)                  10            P                  P                                       P
Gibraltar (GI)               5            P                                                          P
Greece (GR)                  3            P                  P                                       P                    P                       P
Greenland (GL)               7            P                                                          P
Grenada (GD)                 8            P                                                          P
Guadeloupe (GP)              8            P                                                          P
Guam (GU)                    8            P                                                          P
Guatemala (GT)               8            P                                                          P
Guernsey (GG)                5            P                                                          P
Guinea Rep. (GN)            10            P                                                          P
Guinea-Bissau (GW)          10            P                                                          P
Guinea-Equatorial (GQ)      10            P                                                          P
Guyana (British) (GY)        8            P                                                          P
Haiti (HT)                   8            P                                                          P
Honduras (HN)                8            P                                                          P
Hong Kong (HK)               7            P                  P                     P                 P
Hungary (HU)                 4            P                  P                                       P                    P                           P
Iceland (IS)                 5            P                  P                                       P
India (IN)                   7            P                  P                                       P
Indonesia (ID)               7            P                                                          P
Iran (IR)                   10            P                                                          P
Iraq (IQ)                    9            P                                                          P
Ireland, Rep. Of (IE)        3            P                  P                     P                 P                    P                           P
Israel (IL)                  9            P                                                          P
Jamaica (JM)                 8            P                                                          P
Japan (JP)                   7            P                  P                                       P
Jersey (JE)                  5            P                                                          P
Jordan (JO)                  9            P                  P                     P                 P
Kazakhstan (KZ)             10            P                  P                                       P
Kenya (KE)                  10            P                  P                     P                 P
Kiribati (KI)               10            P                                                          P
Korea, Rep. Of (KR)          7            P                  P                                       P
Korea, D.P.R Of (KP)        10            P                                                          P
Kosovo (KV)                  5            P                                                          P
Kuwait (KW)                  7            P                  P                     P                 P
Kyrgyzstan (KG)             10            P                                                          P
Laos (LA)                    9            P                                                          P
Latvia (LV)                  4            P                  P                                       P                    P                           P
Lebanon (LB)                 9            P                  P                     P                 P
Lesotho (LS)                10            P                                                          P
Liberia (LR)                10            P                                                          P
Libya (LY)                  10            P                                                          P
Liechtenstein (LI)           5            P                                                          P                    P                           P

doc = document contents only P = document and non-document contents                                                           Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
19

DHL Service & Rate Guide 2020: Italy

ZONES AND RATES
    The International                                               How to Ship                      Shipping                          Zones and
                                         Services
       Specialists                                                with DHL Express                    Tools                              Rates

 Calculate the Price         Optional                         Customs          Service Capability          Export          Import              Domestic
                                            Surcharges
 of Your Shipment            Services                         Services         and Rating Zones           Services        Services             Services

SERVICE CAPABILITY AND RATING ZONES

                                                               Time Definite Services                                          Day Definite Services

Country/Territory            Zone          DHL               DHL                  DHL                                     DHL                DHL Economy
                                    Express Worldwide    Express 12:00        Express 9:00          Imports          Economy Select          Select Import
Lithuania (LT)                4            P                  P                                       P                    P                       P
Luxembourg (LU)               1            P                  P                     P                 P                    P                       P
Macau (MO)                    8            P                  P                                       P
Madagascar (MG)               10           P                  P                                       P
Malawi (MW)                   10           P                                                          P
Malaysia (MY)                  7           P                  P                                       P
Maldives (MV)                  8           P                                                          P
Mali (ML)                     10           P                                                          P
Malta (MT)                     4           P                                                          P
Mariana Islands (MP)           9           P                                                          P
Marshall Islands (MH)         10           P                                                          P
Martinique (MQ)                8           P                                                          P
Mauritania (MR)               10           P                                                          P
Mauritius (MU)                10           P                                                          P
Mayotte (YT)                  10           P                                                          P
Mexico (MX)                    7           P                                                          P
Micronesia (FM)                8           P                                                          P
Moldova, Rep. Of (MD)          5           P                                                          P
Monaco (MC)                    1           P                                                          P                                            P
Mongolia (MN)                 10           P                                                          P
Montenegro, Rep Of (ME)        5           P                                                          P
Montserrat (MS)                8           P                                                          P
Morocco (MA)                  10           P                                                          P
Mozambique (MZ)               10           P                  P                                       P
Myanmar (MM)                  10           P                                                          P
Namibia (NA)                  10           P                  P                                       P
Nauru, Rep. Of (NR)           10           P                                                          P
Nepal (NP)                     9           P                                                          P
Netherlands, The (NL)          1           P                  P                     P                 P                    P                           P
Nevis (XN)                     8           P                                                          P
New Caledonia (NC)             8           P                                                          P
New Zealand (NZ)               8           P                                                          P
Nicaragua (NI)                 9           P                                                          P
Niger (NE)                    10           P                                                          P
Nigeria (NG)                  10           P                  P                                       P
Niue (NU)                     10           P                                                          P
North Macedonia (MK)           5           P                                                          P
Norway (NO)                    5           P                  P                                       P                    P                           P
Oman (OM)                      8           P                                                          P
Pakistan (PK)                  8           P                                                          P
Palau (PW)                     8           P                                                          P
Panama (PA)                    8           P                  P                                       P
Papua New Guinea (PG)          9           P                                                          P
Paraguay (PY)                  8           P                  P                                       P
Peru (PE)                      8           P                                                          P
Philippines, The (PH)          7           P                  P                     P                 P
Poland (PL)                    4           P                  P                     P                 P                    P                           P
Portugal (PT)                  3           P                  P                                       P                    P                           P
Puerto Rico (PR)               8           P                                                          P
Qatar (QA)                     8           P                  P                     P                 P
Reunion, Island Of (RE)       10           P                                                          P
Romania (RO)                   4           P                                                          P                    P                           P
Russian Federation (RU)        8           P                                                          P
Rwanda (RW)                   10           P                                                          P
Saint Helena (SH)             10           P                                                          P
Samoa (WS)                     8           P                                                          P
Sao Tome And Principe (ST)    10           P                                                          P
Saudi Arabia (SA)             8            P                  P                     P                 P
Senegal (SN)                  10           P                                                          P

doc = document contents only P = document and non-document contents                                                           Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
20

DHL Service & Rate Guide 2020: Italy

ZONES AND RATES
     The International                                               How to Ship                      Shipping                          Zones and
                                          Services
        Specialists                                                with DHL Express                    Tools                              Rates

 Calculate the Price          Optional                         Customs          Service Capability          Export          Import              Domestic
                                             Surcharges
 of Your Shipment             Services                         Services         and Rating Zones           Services        Services             Services

SERVICE CAPABILITY AND RATING ZONES

                                                                Time Definite Services                                          Day Definite Services

Country/Territory             Zone          DHL               DHL                  DHL                                     DHL                DHL Economy
                                     Express Worldwide    Express 12:00        Express 9:00          Imports          Economy Select          Select Import
Serbia, Rep. Of (RS)           5            P                                                          P
Seychelles (SC)                10           P                                                          P
Sierra Leone (SL)              10           P                                                          P
Singapore (SG)                  7           P                  P                     P                 P
Slovakia (SK)                   4           P                  P                     P                 P                    P                       P
Slovenia (SI)                   4           P                  P                                       P                    P                       P
Solomon Islands (SB)           10           P                                                          P
Somalia (SO)                   10           P                                                          P
Somaliland, Rep Of (XS)        10           P                                                          P
South Africa (ZA)               8           P                  P                                       P
South Sudan (SS)               10           P                                                          P
Spain (ES)                      2           P                  P                     P                 P                    P                       P
Sri Lanka (LK)                  7           P                  P                                       P
St. Barthelemy (XY)             8           P                                                          P
St. Eustatius (XE)              8           P                                                          P
St. Kitts (KN)                  8           P                                                          P
St. Lucia (LC)                  8           P                                                          P
St. Maarten (XM)                8           P                                                          P
St. Vincent (VC)                8           P                                                          P
Sudan (SD)                     10           P                                                          P
Suriname (SR)                   8           P                                                          P
Swaziland (SZ)                 10           P                                                          P
Sweden (SE)                     3           P                  P                     P                 P                    P                       P
Switzerland (CH)                5           P                  P                     P                 P                    P                       P
Syria (SY)                      9           P                                                          P
Tahiti (PF)                     8           P                                                          P
Taiwan (TW)                     8           P                  P                     P                 P
Tajikistan (TJ)                10           P                                                          P
Tanzania (TZ)                  10           P                                                          P
Thailand (TH)                   7           P                  P                     P                 P
Timor-Leste (TL)                9           P                                                          P
Togo (TG)                      10           P                                                          P
Tonga (TO)                     10           P                                                          P
Trinidad And Tobago (TT)        8           P                                                          P
Tunisia (TN)                   10           P                                                          P
Turkey (TR)                     5           P                  P                                       P
Turkmenistan (TM)              10           P                                                          P
Turks & Caicos (TC)             9           P                                                          P
Tuvalu (TV)                    10           P                                                          P
USA (US)                        6           P                  P                                       P
Uganda (UG)                    10           P                  P                                       P
Ukraine (UA)                    8           P                                                          P
United Arab Emirates (AE)       7           P                  P                     P                 P
United Kingdom (GB)             2           P                  P                     P                 P                    P                           P
Uruguay (UY)                    8           P                                                          P
Uzbekistan (UZ)                10           P                                                          P
Vanuatu (VU)                   10           P                                                          P
Venezuela (VE)                  8           P                                                          P
Vietnam (VN)                    9           P                  P                                       P
Virgin Islands-British (VG)     8           P                                                          P
Virgin Islands-US (VI)          8           P                                                          P
Yemen, Rep. Of (YE)             9           P                                                          P
Zambia (ZM)                    10           P                  P                                       P
Zimbabwe (ZW)                  10           P                  P                                       P

doc = document contents only P = document and non-document contents
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
21

DHL Service & Rate Guide 2020: Italy

ZONES AND RATES
      The International                                     How to Ship                   Shipping                   Zones and
                                       Services
         Specialists                                      with DHL Express                 Tools                       Rates

 Calculate the Price       Optional                     Customs      Service Capability     Export         Import         Domestic
                                           Surcharges
 of Your Shipment          Services                     Services     and Rating Zones      Services       Services        Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE
Weight in kg           Zone 1     Zone 2       Zone 3   Zone 4     Zone 5      Zone 6     Zone 7      Zone 8    Zone 9      Zone 10
Documents only up to 2kg
0.5                    33.79       34.28       34.39    35.15      35.26       35.65       39.67      41.09      60.06        83.59
1                      42.18       42.83       43.22    45.18      45.56       45.73       56.73      59.07      79.45       103.76
1.5                    51.55       53.25       53.63    58.32      58.81       60.83       69.65      73.51      96.45       129.26
2                      60.92       63.67       64.04    71.46      72.06       75.93       82.57      87.95     113.45       154.76
Documents from 2.5kg and non-documents from 0.5kg
0.5                    33.79       34.28       34.39    35.15      58.37       59.40      107.74      116.41    129.97       155.31
1                      42.18       42.83       43.22    45.18      70.30       70.84      111.17      123.76    138.26       166.21
1.5                    51.55       53.25       53.63    58.32      79.84       80.43      114.01      132.31    148.51       179.84
2                      60.92       63.67       64.04    71.46      89.38       90.02      116.85      140.86    158.76       193.47
2.5                    67.84       70.86       71.39    85.51      96.25       98.53      120.55      146.42    161.64       199.47
3                      74.00       77.46       78.09    93.08      103.72      105.78     132.54      154.98    178.20       219.90
3.5                    80.16       84.06       84.79    100.65     111.19      113.03     144.53      163.54    194.76       240.33
4                      86.32       90.66       91.49    108.22     118.66      120.28     156.52      172.10    211.32       260.76
4.5                    92.48       97.26       98.19    115.79     126.13      127.53     168.51      180.66    227.88       281.19
5                      98.64      103.86       104.89   123.36     133.60      134.78     180.50      189.22    244.44       301.62
5.5                    103.28     108.71       109.80   129.25     139.33      141.04     194.56      205.03    255.12       311.81
6                      107.92     113.56       114.71   135.14     145.06      147.30     208.62      220.84    265.80       322.00
6.5                    112.56     118.41       119.62   141.03     150.79      153.56     222.68      236.65    276.48       332.19
7                      117.20     123.26       124.53   146.92     156.52      159.82     236.74      252.46    287.16       342.38
7.5                    121.84     128.11       129.44   152.81     162.25      166.08     250.80      268.27    297.84       352.57
8                      126.48     132.96       134.35   158.70     167.98     172.34      264.86      284.08    308.52       362.76
8.5                    131.12     137.81       139.26   164.59     173.71     178.60      278.92      299.89    319.20       372.95
9                      135.76     142.66       144.17   170.48     179.44     184.86      292.98      315.70    329.88       383.14
9.5                    140.40     147.51       149.08   176.37     185.17     191.12      307.04      331.51    340.56       393.33
10                     145.04     152.36       153.99   182.26     190.90     197.38      321.10      347.32    351.24       403.52
11                     154.18     161.84       163.57   194.24     203.66     213.08      340.18      367.04    372.94       435.56
12                     163.32     171.32       173.15   206.22     216.42     228.78      359.26      386.76    394.64       467.60
13                     172.46     180.80       182.73   218.20     229.18     244.48      378.34      406.48    416.34       499.64
14                     181.60     190.28       192.31   230.18     241.94     260.18      397.42      426.20    438.04       531.68
15                     190.74     199.76       201.89   242.16     254.70     275.88      416.50      445.92    459.74       563.72
16                     199.88     209.24       211.47   254.14     267.46     291.58      435.58      465.64    481.44       595.76
17                     209.02     218.72       221.05   266.12     280.22     307.28      454.66      485.36    503.14       627.80
18                     218.16     228.20       230.63   278.10     292.98     322.98      473.74      505.08    524.84       659.84

                                                                                                               Table continues overleaf
22

DHL Service & Rate Guide 2020: Italy

ZONES AND RATES
     The International                                             How to Ship                       Shipping                       Zones and
                                         Services
        Specialists                                              with DHL Express                     Tools                           Rates

 Calculate the Price        Optional                          Customs         Service Capability         Export           Import          Domestic
                                              Surcharges
 of Your Shipment           Services                          Services        and Rating Zones          Services         Services         Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE
Weight in kg           Zone 1       Zone 2        Zone 3      Zone 4        Zone 5       Zone 6        Zone 7       Zone 8       Zone 9      Zone 10
19                     227.30       237.68        240.21      290.08        305.74       338.68        492.82      524.80       546.54        691.88
20                     236.44       247.16        249.79      302.06        318.50       354.38        511.90      544.52       568.24        723.92
21                     245.28       256.44        259.17      312.84       329.28        364.40        533.80      568.82       592.44        764.04
22                     254.12       265.72        268.55      323.62       340.06        374.42        555.70      593.12       616.64        804.16
23                     262.96       275.00        277.93      334.40       350.84        384.44        577.60      617.42       640.84        844.28
24                     271.80       284.28        287.31      345.18       361.62        394.46        599.50      641.72       665.04        884.40
25                     280.64       293.56        296.69      355.96       372.40        404.48        621.40      666.02       689.24        924.52
26                     289.48       302.84        306.07      366.74       383.18        414.50        643.30      690.32       713.44        964.64
27                     298.32       312.12        315.45      377.52       393.96        424.52        665.20      714.62       737.64       1 004.76
28                     307.16       321.40        324.83      388.30       404.74        434.54        687.10      738.92       761.84       1 044.88
29                     316.00       330.68        334.21      399.08       415.52        444.56        709.00      763.22       786.04       1 085.00
30                     324.84       339.96        343.59      409.86       426.30        454.58        730.90      787.52       810.24       1 125.12
40                     393.54       412.46        426.49      559.16       574.50        609.28        953.30      1 028.92    1 047.34      1 315.82
50                     462.24       484.96        509.39      708.46       722.70        763.98      1 175.70      1 270.32    1 284.44      1 506.52
60                     530.94       557.46        592.29      857.76       870.90        918.68      1 398.10      1 511.72    1 521.54      1 697.22
70                     599.64       629.96        675.19     1 007.06     1 019.10      1 073.38     1 620.50      1 753.12    1 758.64      1 887.92
For each additional 0.5kg
Above 10                4.57           4.74        4.79         5.99         6.38         7.85          9.54        9.86         10.85        16.02
Above 20                4.42           4.64        4.69         5.39         5.39         5.01         10.95        12.15        12.10        20.06
For each additional 1kg
30.1 - 70.0             6.87           7.25        8.29        14.93        14.82        15.47         22.24        24.14        23.71        19.07
70.1 - 300.0           11.89        12.09         12.48        20.60        20.65        20.76         27.36        27.36        27.90        32.92
300.1 - 1,000*         11.89        12.09         12.48        20.60        20.65        20.76         27.36        27.36        27.90        32.92

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 83 countries worldwide.
Add 11€ to the DHL Express Worldwide prices.

DHL Express 9:00 – Guaranteed delivery before 9:00 on the next possible working day to over 33 countries worldwide.
Add 25€ to the DHL Express Worldwide prices.

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in € and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.it/express for details.

*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.it/packingguide. These network restrictions are subject to change with 30 days’ notice.

In the event any country leaves the European Union, DHL reserves the right to change rates or zones with 30 days’ notice.
23

DHL Service & Rate Guide 2020: Italy

ZONES AND RATES
     The International                                           How to Ship                 Shipping                 Zones and
                                       Services
        Specialists                                            with DHL Express               Tools                     Rates

 Calculate the Price      Optional                         Customs      Service Capability     Export       Import         Domestic
                                         Surcharges
 of Your Shipment         Services                         Services     and Rating Zones      Services     Services        Services

Export rates by zone and product

DHL ECONOMY SELECT
Weight in kg                Zone 1                    Zone 2                Zone 3                Zone 4                 Zone 5
Documents and non-documents from 1kg
1                           36.57                     37.17                 37.49                  39.02                 40.17
2                           49.86                     52.04                 52.48                  59.24                 72.37
3                           52.31                     54.55                 55.21                  63.44                 77.93
4                           54.76                     57.06                 57.94                  67.64                 83.49
5                           57.21                     59.57                 60.67                  71.84                 89.05
6                           59.12                     61.70                 62.85                  74.45                 93.14
7                           61.03                     63.83                 65.03                  77.06                 97.23
8                           62.94                     65.96                 67.21                  79.67                 101.32
9                           64.85                     68.09                 69.39                  82.28                 105.41
10                          66.76                     70.22                 71.57                  84.89                 109.50
11                          68.12                     72.83                 74.18                  87.62                 113.59
12                           69.48                    75.44                 76.79                  90.35                 117.68
13                           70.84                    78.05                 79.40                  93.08                 121.77
14                           72.20                    80.66                 82.01                  95.81                 125.86
15                           73.56                    83.27                 84.62                  98.54                 129.95
16                           74.92                    85.88                 87.23                 101.27                 134.04
17                           76.28                    88.49                 89.84                 104.00                 138.13
18                           77.64                    91.10                 92.45                 106.73                 142.22
19                           79.00                    93.71                 95.06                 109.46                 146.31
20                           80.36                    96.32                 97.67                 112.19                 150.40
21                           82.49                    98.23                 99.68                 114.42                 151.92
22                           84.62                100.14                    101.69                116.65                 153.44
23                           86.75                102.05                    103.70                118.88                 154.96
24                           88.88                103.96                    105.71                121.11                 156.48
25                           91.01                105.87                    107.72                123.34                 158.00
26                           93.14                107.78                    109.73                125.57                 159.52
27                           95.27                109.69                    111.74                127.80                 161.04
28                           97.40                111.60                    113.75                130.03                 162.56
29                           99.53                113.51                    115.76                132.26                 164.08
30                          101.66                115.42                    117.77                134.49                 165.60

                                                                                                                Table continues overleaf
24

DHL Service & Rate Guide 2020: Italy

ZONES AND RATES
     The International                                              How to Ship                    Shipping                       Zones and
                                       Services
        Specialists                                               with DHL Express                  Tools                           Rates

 Calculate the Price       Optional                             Customs      Service Capability         Export          Import         Domestic
                                           Surcharges
 of Your Shipment          Services                             Services     and Rating Zones          Services        Services        Services

Export rates by zone and product

DHL ECONOMY SELECT
Weight in kg                 Zone 1                     Zone 2                   Zone 3                    Zone 4                    Zone 5
40                           119.56                    135.52                    140.67                    158.49                    201.60
50                           137.46                    155.62                    163.57                    182.49                    237.60
60                           155.36                    175.72                    186.47                    206.49                    273.60
70                           173.26                    195.82                    209.37                    230.49                    309.60
80                           199.42                    225.46                    239.77                    262.21                    340.68
90                           225.58                    255.10                    270.17                    293.93                    371.76
100                          251.74                    284.74                    300.57                    325.65                    402.84
For each additional 1kg
Above 30                      1.79                       2.01                     2.29                      2.40                      3.60
For each additional 5kg
Above 70                     13.08                      14.82                    15.20                      15.86                    15.54
Above 300*                   16.29                      16.46                    17.16                      17.93                    19.94

Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.

Rates are in € and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.it/express for details.

*DHL Express does not accept shipments or pieces not meeting DHL standards for packing. Refer to our Packing Guide on dhl.it/packingguide.
These network restrictions are subject to change with 30 days’ notice.

In the event any country leaves the European Union, DHL reserves the right to change rates or zones with 30 days’ notice.
25

DHL Service & Rate Guide 2020: Italy

ZONES AND RATES
      The International                                     How to Ship                   Shipping                   Zones and
                                       Services
         Specialists                                      with DHL Express                 Tools                       Rates

 Calculate the Price       Optional                     Customs      Service Capability     Export         Import         Domestic
                                           Surcharges
 of Your Shipment          Services                     Services     and Rating Zones      Services       Services        Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT
Weight in kg           Zone 1     Zone 2       Zone 3   Zone 4     Zone 5      Zone 6     Zone 7      Zone 8    Zone 9      Zone 10
Documents only up to 2kg
0.5                    37.17       37.71       37.88    38.63      38.80       39.23       43.65      45.23      66.11       91.99
1                      46.38       47.14       47.52    49.70      50.13       50.35       62.45      65.02      87.47       114.17
1.5                    56.73       58.64       59.02    64.25      64.74       66.96       76.68      80.93     106.21       142.23
2                      67.08       70.14       70.52    78.80      79.35       83.57       90.91      96.84     124.95       170.29
Documents from 2.5kg and non-documents from 0.5kg
0.5                    37.17       37.71       37.88    38.63      64.25       65.34      118.53      128.06    143.00       170.84
1                      46.38       47.14       47.52    49.70      77.33       77.93      122.40      136.24    152.21       182.83
1.5                    56.73       58.64       59.02    64.25      87.84       88.50      125.61      145.66    163.48       197.82
2                      67.08       70.14       70.52    78.80      98.35       99.07      128.82      155.08    174.75       212.81
2.5                    74.71       78.09       78.64    94.27      105.93      108.44     132.91      161.24    177.97       219.41
3                      81.52       85.34       86.06    102.61     114.22      116.45     146.10      170.67    196.22       241.92
3.5                    88.33       92.59       93.48    110.95     122.51      124.46     159.29      180.10    214.47       264.43
4                      95.14       99.84       100.90   119.29     130.80      132.47     172.48      189.53    232.72       286.94
4.5                    101.95     107.09       108.32   127.63     139.09      140.48     185.67      198.96    250.97       309.45
5                      108.76     114.34       115.74   135.97     147.38      148.49     198.86      208.39    269.22       331.96
5.5                    113.88     119.80       121.19   142.45     153.71      155.47     214.33      225.77    280.94       343.18
6                      119.00     125.26       126.64   148.93     160.04      162.45     229.80      243.15    292.66       354.40
6.5                    124.12     130.72       132.09   155.41     166.37      169.43     245.27      260.53    304.38       365.62
7                      129.24     136.18       137.54   161.89     172.70      176.41     260.74      277.91    316.10       376.84
7.5                    134.36     141.64       142.99   168.37     179.03      183.39     276.21      295.29    327.82       388.06
8                      139.48     147.10       148.44   174.85     185.36     190.37      291.68      312.67    339.54       399.28
8.5                    144.60     152.56       153.89   181.33     191.69     197.35      307.15      330.05    351.26       410.50
9                      149.72     158.02       159.34   187.81     198.02     204.33      322.62      347.43    362.98       421.72
9.5                    154.84     163.48       164.79   194.29     204.35     211.31      338.09      364.81    374.70       432.94
10                     159.96     168.94       170.24   200.77     210.68     218.29      353.56      382.19    386.42       444.16
11                     170.10     179.40       180.82   214.07     224.74     235.51      374.60      403.99    410.40       479.46
12                     180.24     189.86       191.40   227.37     238.80     252.73      395.64      425.79    434.38       514.76
13                     190.38     200.32       201.98   240.67     252.86     269.95      416.68      447.59    458.36       550.06
14                     200.52     210.78       212.56   253.97     266.92     287.17      437.72      469.39    482.34       585.36
15                     210.66     221.24       223.14   267.27     280.98     304.39      458.76      491.19    506.32       620.66
16                     220.80     231.70       233.72   280.57     295.04     321.61      479.80      512.99    530.30       655.96
17                     230.94     242.16       244.30   293.87     309.10     338.83      500.84      534.79    554.28      691.26
18                     241.08     252.62       254.88   307.17     323.16     356.05      521.88      556.59    578.26      726.56

                                                                                                               Table continues overleaf
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