Seva Setu' In just 118 days, 33.76 lakh citizens have reaped benefits, at their doorstep - Gujarat Information
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‘Seva Setu’
An Initiative of the Gujarat Government towards improved Transparency and Decisiveness
In just 118 days, 33.76 lakh citizens have reaped benefits, at their doorstep
A Sensitive, Transparent, Decisive and Progressive Government
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‘Seva Setu’
An Initiative of the Gujarat Government to Improve Transparency and Decisiveness
A unique approach dedicated to each citizen in
sensitive and progressive Gujarat….
“Not even a single deserving person would be denied benefit ”
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Seva Setu Programme : A Sensitive Approach by the Decisive State Government
Citizens occupy a central position in democracy. Ensuring the welfare of people is
the basic function of an ideal democracy. At its core, any democracy exists to address
the concerns and problems faced by its citizens, and to provide solutions.
Gujarat has strived to address the people’s problems and concerns through
various schemes, programmes and initiatives. Programmes such as Lok Darbar,
Swagat, Swagat Online, ‘Apno Taluko Vibrant Taluko’, Seva Setu, Jan Seva Kendra and
Garib Kalyan Mela along with various community service centers are some of the
major initiatives for good governance to address the concerns of common people.
Chief Minister Vijaybhai Rupani has given further impetus to this entire initiative by
introducing his vision : Gujarat on Fast Track.
This is an effective goal-oriented initiative by the Gujarat government, for speedy
decision making for people living even in the remotest parts of Gujarat and to provide
them with on-the-spot solutions to their queries.
Under the dynamic guidance of CM Vijaybhai Rupani, the government has
created a dedicated programme, wherein it will reach out to the citizen to meet their
requirements, rather than people reaching out to the government. A multifaceted
‘Seva Setu’ programme is launched in 18,000 villages and all the Municipalities and
Municipal Corporations of the state, by reaching out at their doorstep to provide
various services.
At the Taluka level, Seva Setu camps are being organized in a village that is centrally
located within a cluster of 8-10 villages. A committee of 13 officers led by the Prant
Officer supervises the programme in each cluster of villages. In this goal oriented
programme implemented to provide on the spot delivery of services, applications are
registered between 9 am to 1 pm and are processed between 11 am to 2 pm. Services
for the registered applications are provided on the same day between 3 pm to 5 pm.
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Extraordinary Achievements through “Seva Setu”
• Through ‘Seva Setu’, more than 33.76 lakh citizen have reaped benefits of the
programme in just 118 days. (from November 5, 2016 to February 28, 2017)
• This includes over 27,28,904 beneficiaries from rural areas of the state.
• In a span of merely 92 days (from December 1, 2016 to February 28, 2017),
6,67,673 beneficiaries from various municipalities and municipal corporations
have been brought under the purview of ‘Seva Setu’.
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Seva Setu Programme: Government at your doorstep
• Seva Setu is an unique initiative of the government of Gujarat to reach out to
its citizens at their doorstep and ensure timely redressal of their requirements,
problems and queries in a smooth and citizen-friendly manner. This programme
was inaugurated by Chief Minister Vijaybhai Rupani on the auspicious day of Labh
Pancham and has since been effectively implemented.
à Seva Setu has become a bridge that ensures efficient delivery of services to
the poor at their doorstep;
à Decisions are taken by facilitating citizens to ensure accrual of benefits to
each and every citizen;
à On the spot solutions, on the same day, without delay;
à Covers more than 18,000 villages and 170 cities and town;
A Seva Setu camp is organized among a cluster of 8-10 villages under the supervision
of the Sub Divisional Officer and 12 other committee members that include:
1. Prant Officer 7. Horticulture Officer
2. Mamlatdar 8. Veterinary officer
3. Taluka Development Officer 9. Supply Inspector
4. Regional Forest Officer 10. Social Welfare Inspector
5. PI/PSI of the concerned area 11. Education Inspector
6. Extension Officer 12. Mukhya Sevika
13. Gram Sevak
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Issues Applications Received Applications Solved
Applications related to Income, 5,09,908 5,09,468
Caste, Creamy Layer, Domicile
Applications related to registration 6,17,647 6,11,979
of names in Aadhar card, Ration card
Registration of the beneficiaries of Maa 1,77,693 1,76,294
Amrutam Yojana and Vaatsalya Card
Applications related to the Widow aid 9,472 9,098
10Issues under taken for prompt disposal under
Seva Setu programme at the Village Level
• Applications related to Income, Caste, Creamy Layer, Domicile certificate etc.
• Applications related to Ration Card.
• Applications related to filing of names in Aadhar Card.
• Registration of the beneficiaries of Maa Amrutam Yojana and Vaatsalya Card
and issuing ID cards.
• Applications related to the schemes of various government departments
like Agriculture, Animal Husbandry, Co-operative sector, Rural Development,
Panchayat, Social Welfare, and Tribal.
• Benefits for Senior Citizens, Physically challenged and widows.
• Applications related to the scholarships for students.
• Applications related to land measurements and other land related matters.
• Applications related to opening of Savings Account in the banks under the
Pradhan Mantri Jandhan Yojana.
• Application related to registration of Digital Locker.
• There is no registration fee for Seva Setu, but if there is any legal requirement
for a fee the applicant is liable to pay the same.
• Awareness about the various methods of E-Payment for a Cashless Economy
through presentations is also taken up during these camps.
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Overwhelming response to Seva Setu
Programme in Rural and Urban Areas
• Between November 5, 2016 and February 28, 2017
In rural areas :
à 27,28,904 applications were received
à 27,18,630 applications were disposed positively
à Disposal rate is 99.62%
In urban areas :
à 6,67,673 applications were received
à 6,58,023 applications were disposed positively
à Disposal rate is 98.55%
Wide-spread success of Seva Setu Programme in rural and urban areas
33,96,577
30,00,000 33,76,653
25,00,000
20,00,000
15,00,000
10,00,000
5,00,000
Applications Applications disposed
received off positively (Statistical details up to 28/02/2017)
13Seva Setu : a Grand success in rural areas
The highest number of applications for the Seva Setu Programme has been
received from Banaskantha, Dahod, Panchmahal, Bharuch and Narmada districts
out of which more than 99% have been resolved successfully. If we look at the
tribal district of Chhota Udaipur and Porbandar 100% of the applications received
were resolved successfully. Similarly, more than 99% resolution of the applications
received from the districts of Amreli, Junagadh and Anand were resolved.
Name of the Applications Solved Remaining Success Rate
District Received Applications Applications
Banaskantha 201931 201835 0 99.95%
Dahod 193464 193142 0 99.83%
Panchmahal 153555 153545 0 99.99%
Bharuch 140649 140229 410 99.70%
Narmada 138664 138531 0 99.90%
Bhavnagar 120425 120401 0 99.98%
Chota Udaipur 110333 110333 0 100.00%
Surendranagar 108995 108818 170 99.84%
Aravalli 108451 108435 0 99.99%
Surat 106025 105976 0 99.95%
Rajkot 100740 100722 0 99.98%
Patan 91173 91156 0 99.98%
Amreli 89184 89042 0 99.84%
Kheda 80975 80358 584 99.24%
Gandhinagar 78693 77861 776 98.94%
Kutch 75034 74957 0 99.90%
Sabarkantha 74567 74496 0 99.90%
Jamnagar 73760 73456 116 99.59%
Botad 72748 72694 0 99.93%
14Valsad 71200 70972 0 99.68%
Gir Somnath 65922 65918 0 99.99%
Navsari 63874 63776 0 99.85%
Tapi 58344 58222 57 99.79%
Morbi 55748 55691 0 99.90%
Junagadh 52425 52343 0 99.84%
Vadodara 52108 52000 0 99.79%
Mehsana 42489 41800 657 98.38%
Anand 36642 36611 0 99.92%
Mahisagar 31973 30419 1504 95.14%
Ahmedabad 29978 27956 1975 93.26%
Dang 17563 17351 0 98.79%
Porbandar 16169 16169 0 100%
Devbhumi Dwarka 15093 13405 1377 88.82%
Total 2728904 2718630 7626 99.62%
Seva Setu : Leading districts in providing quick solution to the villagers
2,00,000
tt
1,50,000
1,00,000
201931
201835
193464
193142
153555
153545
140649
140229
138664
138531
50,000
0 Banaskantha Dahod Panchamahal Bharuch Narmada
Application Received
Application Disposed off positively (Statistical details up to 28/02/2017)
15Seva Setu : a grand success in urban areas
There was huge response in urban areas like Surat, Rajkot, Bhavnagar,
Surendranagar and Ahmedabad during the camps of “Seva Setu”. In the applications
received from the urban areas like Panchmahal, Gir-Somnath, Morbi, Botad, Arvalli,
Dahod, Chhota Udaipur and Navsari, there was 100% disposal.
District Name Received Positive outcome Pending % of Success
Applications of the received applications
Applications
Surat 81185 78648 2527 96.88%
Rajkot 51922 51230 0 98.67%
Bhavnagar 46406 45621 0 98.31%
Surendranagar 42238 41976 251 99.38%
Ahmedabad 41908 41255 281 98.44%
Junagadh 38426 38406 0 99.95%
Kheda 31928 31230 149 97.81%
Amreli 30648 30646 0 99.99%
Banaskantha 28437 28352 0 99.70%
Gandhinagar 24343 23917 314 98.25%
Panchmahal 20257 20257 0 100%
Jamnagar 19992 19791 24 98.99%
Mehsana 19583 19489 90 99.52%
Morbi 19530 19530 0 100%
Anand 18423 18412 3 99.94%
Bharuch 17274 16468 805 95.33%
Girsomnath 16459 16459 0 100%
Patan 15953 15947 0 99.96%
Vadodara 13666 13169 497 96.365
Sabarkantha 11108 10985 123 98.89%
16Botad 10349 10349 0 100%
Kutch 9987 9694 0 97.07%
Aravalli 9925 9925 0 100%
Dahod 9073 9073 0 100%
Porbandar 8244 8211 0 99.60%
Valsad 6190 5494 605 88.76%
Narmada 6122 6086 0 99.41%
Mahisagar 5047 4565 482 90.45%
Chhota Udaipur 4295 4295 0 100%
Navsari 3512 3512 0 100%
Tapi 3391 3387 4 99.88%
DevbhumiDwarka 1852 1644 187 88.77%
Total 6,67,673 6,58,023 6,342 98.55%
Leading districts in the state providing quicker solutions under Seva Setu
80,000
70,000
60,000
50,000 Received Application
Positive Outcome
40,000
51230
81185
78648
51922
46406
45621
42238
41976
41908
41255
0 Surat Rajkot Bhavnagar Surendranagar Ahmedabad
(Statistical details up to 28/02/2017)
17Pragati Setu : Quick resolution of the collective issues
• Under the visionary leadership of Chief Minister Vijaybhai Rupani, the implementation of
“Pragati Setu” Programme was started across the state to solve collective issues.
• Pragati Setu is held under the supervision of the District Collector on Fridays or Saturdays
from 10AM onwards; in this programme, Prant(consisting of one or two talukas) is taken
as a unit.
• Pragati Setu is an effective process of providing quick and on the spot solutions to the
development issues affecting the community.
• A certain time limit is decided to resolve issues received through this Programme in
consultation with concerned officials
• No government fee is charged for any service offered at the Pragati Setu except the charges
for any legal procedures.
• The citizens are also informed about the methods of E-Transaction under the Programme.
• The “Pragati Setu” Programme was initiated on 5/11/2016 and it received a total of 40913
applications and 22851 applications The on the spot disposal rate is 70.51%.
A committee of 17 officials resolve collective applications at district level camps
(1) Collector (2) District Development Officer
(3) District’s Superintendant of Police (4) Project
Administrator (Tribal Area Sub-plan) (5) Executive
Engineer (R&B State (6) Executive Engineer (R&B
Panchayat) (7) Executive Engineer ( Irrigation
state) (8) Executive Engineer (Irrigation Panchayat)
(9) Executive Engineer (Power Control Co.)
(10) Executive Engineer (Water Supply) (11) S.T.
Depot – Manager (12) District Social Welfare
Officer (13) District Forest Officer (14) Vigilance Officer (15) District Primary Education
Officer (16) District Education Officer (17) Municipal Chief Officer
18Overwhelming Response to the Pragati Setu Programme
District Name Received Applications Positive outcome Associated
of the received villages
Applications
Ahmedabad 1500 770 144
Amreli 438 379 463
Aravalli 743 694 428
Anand 451 7 288
Kutch 642 547 756
Kheda 1302 781 430
Gandhinagar 1335 188 303
Gir Somanth 322 288 98
Chotta Udaipur 5440 5377 1040
Junagadh 711 679 511
Jamnagar 2912 2175 492
Dang 1124 474 311
Tapi 2801 1359 473
Devbhumi Dwarka 506 166 355
Dahod 3043 571 1124
Narmada 1556 1333 620
Navsari 654 428 304
Panchmahal 692 182 605
Patan 914 408 409
Porbandar 748 368 153
Banaskantha 3207 573 1214
Botad 810 639 187
19Bharuch 956 529 538
Bhavnagar 753 281 699
Mehsana 518 349 770
Mahisagar 57 25 99
Morbi 1359 743 354
Rajkot 1025 473 684
Vadodara 736 300 503
Valsad 1291 330 226
Surat 444 234 178
Surendranagar 1002 540 571
Sabarkantha 921 661 456
Total 40913 22851 15786
20They experienced…. They narrated…
A sense of fulfillment among the rural and urban citizens owing to the
effective and goal oriented programmes of Seva Setu and Pragati Setu
Odakiya Girdharbhai (Gordaka)
“My name was not there in the Ration card. I applied for it in a Seva Setu
camp at the counter of Civil Supply Department. I got my name added
by 4 p.m. on the same day by the Mamalatdar of Gadhada.’’
Ranjanben Vadolia (Samar, Kutiyana)
“After filling up a form at the Help Centre of the Seva Setu Programme
held at the Primary School, we were able to get the barcoded Ration
card separated from the Ration card. We were issued a new card on
the spot. The entire process was completed in no time.”
Dayaben Thakor (Ravindra, Patan)
“The Revenue Depratment of the Government of Gujarat provided me
the Senior Citizen Certificate in just one day after I filed an application
for the same at the Seva Setu camp organized at the village of Kureja.”
Bhemabhai Raval (Kureja, Haarij)
“I was able to obtain my annual income certificate on the spot, in just
a day, due to Seva Setu Programme that was organized by the district
administration. Got the document in just one go without any hassle.
I convey my sincere gratitude to the Hon’ble Chief Minister, Shri
Vijaybhai Rupani.”
21Kaalubhai Solakia (Gordaka)
“I needed to modify my name in the Ration card. It was done without
any charges through the Seva Setu Programme organized in our village.
Several other services were provided through this programme and
there was huge positive response by one and all for this programme.”
Rajubhai Modha (Kotda, Kutiana)
“Medical reports were prepared by the Government after conducting medical
checkups of the people as a part of the Seva Setu Programme. Necessary
medications were also provided in the camp itself. I came to know from my
medical report that I had been suffering from B.P. and diabetes. By obtaining
the necessary medicines at the place itself, I am now on way to recovery.
Singabhai N. Vasava (Ambli Dam, Mandvi)
“We are a family of farm laborers. After filling the application in the
Seva Setu Programme, I was able to get my health card right away. We
got an aid of Rs. 2 lakhs from the State Government for taking care
of unwell members of our family. This Government is, indeed, for the
welfare of the poor.”
Lalitaben Bhemabhai Baria (Piplod, Dahod)
“To obtain Maa-Amrutam card, I would have had to go all the way till
Baria or the district office. I was issued Maa-Amrutam card on the spot
itself near my village, under the Seva Setu Programme. This programme
is pro-poor and will be very beneficial in the days to come.”
Contect : General Administrative Department (Administrative Reforms & Training Division),
Block : 7/1, Sachivalaya, Gandhinagar-382010 Phone : 9723236311 / 7405899123 • Email : epdesaiossic@gmail.com
22Seva Setu - Pragati Setu
“Benefits to the people right at their doorstep”
Individual and collective solutions to the problem of the people
in the rural and urban areas right at their doorstep
23“Effective, sensitive and transparent decision-making for the welfare of the people
has become the identity of the progressive state of Gujarat. The top most priority
of the State Government is to ensure that every part of the state, and each citizen
of the state, even in the remotest corners of the state, is able to reap the benefits
of various Government schemes at his/her door step. Seva Setu and Pragati Setu
are the reflection of the dedicated efforts of Government to ensure that people
are able to optimally benefit from various Government schemes, which in turn will
ensure the growth and development of each and every individual of the state.”
- Vijaybhai Rupani
Chief Minister, Gujarat
Published by : Director of Information, Gandhinagar l Printed by : Government Photo Litho Press, Ahmedabad.You can also read
