SHUTTLE 2020 AGENTS MANUAL - RATES | VERSION 2 - Federal Airlines
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SHUTTLE 2020 AGENTS MANUAL RATES | VERSION 2
The Federal Airlines Experience
COMPLIMENTARY TRANSFER TO ENJOY COMPLIMENTARY SHOP IN OUR
MEET & GREET OUR PRIVATE LOUNGE CANAPES & REFRESHMENTS SAFARI BOUTIQUE
ENJOY HOSPITALITY IN OUR HASSLE FREE BOARDING MEET OUR ARRIVE AT YOUR LODGE
INCLUSIVE SAFARI LOUNGE EXPERIENCED CREW READY FOR ADVENTURE
Please refer to the seasonal months below t’s & c’s
1 JANUARY TO 31 DECEMBER 2020
JOHANNESBURG SHUTTLE TIMETABLE
MORNING JOHANNESBURG DEPARTURE: JHB TO LODGE MORNING LODGE DEPARTURE: LODGE TO JHB
AIRPORT STANDARD TIMES OTHER INFORMATION AIRPORT STANDARD TIMES OTHER INFORMATION
Departure: Johannesburg Departure: 10:30 Day of the week: Mon - Sun Departure: All lodges Departure: 11:00 Day of week: Mon-Sun
Arrival: All lodges Arrival: 12:00 Stops: Varies Arrival: Johannesburg Arrival: 12:30 Stops: Varies
LODGES & RATES LOW HIGH PEAK LODGES & RATES LOW HIGH PEAK
Sabi Sands R 5 655 R 5 765 R 5 930 Sabi Sands R 5 655 R 5 765 R 5 930
Northern Sabi Sands / Thornybush / Timbavati R 5 765 R 5 875 R 6 045 Northern Sabi Sands / Thornybush / Timbavati R 5 765 R 5 875 R 6 045
Singita Lodges (excluding Pamushana) / Garonga Singita Lodges (excluding Pamushana) / Garonga
/ Hoedspruit / Simbavati
R 6 085 R 6 205 R 6 385 / Hoedspruit / Simbavati
R 6 085 R 6 205 R 6 385
Check in for this flight will be open from 07:00 • IMPORTANT – Please note this departure could depart anytime between 11:00 and 11:30, this is done to
• Pax must be checked in at the Federal Airlines kiosk latest 09:30 to connect onto this flight; accommodate guests departing from various lodges, therefore we recommend no Domestic connections for
• Pax must be checked in at the Federal Airlines departure lounge latest by 09:45 to connect onto this flight; flights departing before 15:00 from Johannesburg;
• Departure and arrival times may vary up to one hour. • IMPORTANT – Please note this departure could depart anytime between 11:00 and 11:30, this is done to
• The ARATHUSA arrival and departure fee applies to the following lodges: JSH, CHP, CHI, NKO, DJM, SLV accommodate guests departing from various lodges, therefore we recommend no International connections
and SIM and is excluded from the above fare; permitted for flights departing before 16:30 from Johannesburg;
• Departure and arrival times may vary up to one hour.
• Connections onto Tswalu and Madikwe can be accommodated;
• The ARATHUSA arrival and departure fee applies to the following lodges: JSH, CHP, CHI, NKO, DJM, SLV and
SIM and is excluded from the above fare;
• The Rockfig landing and departure fee applies to the following lodges: TAN & UML and is excluded from the above fare.
PEAK SEASON: 1-10 JANUARY, 1-17 APRIL & 15-31 DECEMBER
LOW SEASON: 11 JANUARY-31 MARCH, 18 APRIL-30 JUNE & NOVEMBER | HIGH SEASON: 1 JULY - 31 OCTOBER & 1-14 DECEMBER
Please refer to the seasonal months below t’s & c’s
1 JANUARY TO 31 DECEMBER 2020
JOHANNESBURG SHUTTLE TIMETABLE
AFTERNOON JOHANNESBURG DEPARTURE: JHB TO LODGE AFTERNOON LODGE DEPARTURE: LODGE TO JHB
AIRPORT STANDARD TIMES OTHER INFORMATION AIRPORT STANDARD TIMES OTHER INFORMATION
Departure: Johannesburg Departure: 12:30 Day of the week: Mon - Sun Departure: All lodges Departure: 12:30 Day of week: Mon-Sun
Arrival: All lodges Arrival: 14:00 Stops: Varies Arrival: Johannesburg Arrival: 15:00 Stops: Varies
LODGES & RATES LOW HIGH PEAK LODGES & RATES LOW HIGH PEAK
Sabi Sands R 5 655 R 5 765 R 5 930 Sabi Sands R 5 655 R 5 765 R 5 930
Northern Sabi Sands / Thornybush / Timbavati R 5 765 R 5 875 R 6 045 Northern Sabi Sands / Thornybush / Timbavati R 5 765 R 5 875 R 6 045
Singita Lodges (excluding Pamushana) / Garonga Singita Lodges (excluding Pamushana) / Garonga
/ Hoedspruit / Simbavati
R 6 085 R 6 205 R 6 385 / Hoedspruit / Simbavati
R 6 085 R 6 205 R 6 385
Check in for this flight will be open from 07:00 • IMPORTANT – Please note this departure could depart anytime between 12:30 and 13:00, this is done to
• Pax must be checked in at the Federal Airlines kiosk latest 11:30 to connect onto this flight; accommodate guests departing from various lodges, therefore we recommend no Domestic connections for
• Pax must be checked in at the Federal Airlines departure lounge latest by 11:45 to connect onto this flight; flights departing before 17:00 from Johannesburg;
• Departure and arrival times may vary up to one hour. Passengers booked on the Air France, Emirates, • IMPORTANT – Please note this departure could depart anytime between 12:30 and 13:00, this is done to
Singapore Airlines, Swiss Air and Lufthansa will be accommodated on this departure providing the aircraft accommodate guests departing from various lodges, therefore we recommend no International connections
arrives as per its regular schedule time; permitted for flights departing before 17:50 from Johannesburg;
• Connections from Madikwe can be accommodated; • Departure and arrival times may vary up to one hour.
• The ARATHUSA arrival and departure fee applies to the following lodges: JSH, CHP, CHI, NKO, DJM, SLV and • The ARATHUSA arrival and departure fee applies to the following lodges: JSH, CHP, CHI, NKO, DJM, SLV and
SIM and is excluded from the above fare; SIM and is excluded from the above fare;
• The Rockfig landing and departure fee applies to the following lodges: TAN & UML and is excluded from the
above fare.
PEAK SEASON: 1-10 JANUARY, 1-17 APRIL & 15-31 DECEMBER
LOW SEASON: 11 JANUARY-31 MARCH, 18 APRIL-30 JUNE & NOVEMBER | HIGH SEASON: 1 JULY - 31 OCTOBER & 1-14 DECEMBER
Please refer to the seasonal months below t’s & c’s
1 JANUARY TO 31 DECEMBER 2020
MADIKWE SHUTTLE TIMETABLE
MORNING FLIGHT SCHEDULE AFTERNOON FLIGHT SCHEDULE
AIRPORT STANDARD TIMES OTHER INFORMATION AIRPORT STANDARD TIMES OTHER INFORMATION
Departure: Johannesburg Departure: 10:00 Days: Mon - Sun Departure: Johannesburg Departure: 13:00 Days: Mon - Sun
Arrival: Madikwe Arrival: 11:00 Stops: Varies Arrival: Madikwe Arrival: 14:00 Stops: Varies
Departure: Madikwe Departure: 11:15 Days: Mon - Sun Departure: Madikwe Departure: 14:30 Days: Mon - Sun
Arrival: Johannesburg Arrival: 12:15 Stops: Varies Arrival: Johannesburg Arrival: 15:30 Stops: Varies
LODGES & RATES LOW HIGH PEAK LODGES & RATES LOW HIGH PEAK
Madikwe Lodges R 4 460 R 4 545 R 4 675 Madikwe Lodges R 4 460 R 4 545 R 4 675
Check in for 10:00 flight will be open from 07:00; Check in for 13:00 flight will be open from 07:00;
• Pax must be checked in at the Federal Airlines kiosk latest 09:00 to connect onto this flight; • Pax must be checked in at the Federal Airlines kiosk latest 12:00 to connect onto this flight;
• Pax must be checked in at the Federal Airlines departure lounge latest by 09:15 to connect onto this flight; • Pax must be checked in at the Federal Airlines departure lounge latest by 12:15 to connect onto this flight;
• Check in for 13:00 flight will be open from 07:00; • Departure and arrival times may vary up to one hour. Additional seats will be accepted on the Supplementary
• Pax must be checked in at the Federal Airlines kiosk latest 12:00 to connect onto this flight; basis - subject to T’s and C’s;
• Pax must be checked in at the Federal Airlines departure lounge latest by 12:15 to connect onto this flight; • IMPORTANT – We recommend no Domestic connections for the 11:15 flight to Johannesburg before 15:00;
• Departure and arrival times may vary up to one hour. Additional seats will be accepted on the Supplementary • IMPORTANT – We recommend no International connections for the 11:15 flight to Johannesburg before
basis - subject to T’s and C’s; 16:30;
• IMPORTANT – We recommend no Domestic connections for the 11:15 flight to Johannesburg before 15:00;
• IMPORTANT – We recommend no International connections for the 11:15 flight to Johannesburg before 16:30; With the above Shuttle, we will always be able to offer the below for agents / lodges:
• IMPORTANT – We recommend no Domestic connections for the 14:30 flight to • Connections to / from Tswalu, Lowveld and International and Domestic flights
Johannesburg before 18:00; • Connections to Rovos Rail
• IMPORTANT – We recommend no International connections for the 14:30 flight to Johannesburg before 18:30
PEAK SEASON: 1-10 JANUARY, 1-17 APRIL & 15-31 DECEMBER
LOW SEASON: 11 JANUARY-31 MARCH, 18 APRIL-30 JUNE & NOVEMBER | HIGH SEASON: 1 JULY - 31 OCTOBER & 1-14 DECEMBER
1 JANUARY TO 31 DECEMBER 2020
LOWVELD SHUTTLE TIMETABLE
NELSPRUIT / KMIA (MQP) TIMETABLE
AIRPORT / AIRSTRIP STANDARD TIMES RATES
DEPARTURE ARRIVAL DEPARTURE ARRIVAL DEPARTURE ARRIVAL DEPARTURE ARRIVAL RATES
Nelspruit (MQP) Southern Sabi Sands 09:30 10:30 13:15 14:15 16:00 17:00 R 3 430
Northern Sabi Sands / Timbavati
Nelspruit (MQP) 09:30 10:30 13:15 14:15 16:00 17:00 R 3 900
/ Singita KNP
Hoedspruit (Lodges) /
Nelspruit (MQP) 09:30 10:30 13:15 14:15 16:00 17:00 R 4 105
Garonga / Simbavati
Sabi Sand Nelspruit (MQP) 09:00 10:00 11:00 12:00 14:30 15:30 R 3 430
Northern Sabi Sands / Timbavati
Nelspruit (MQP) 09:00 10:00 11:00 12:00 14:30 15:30 R 3 900
/ Singita KNP
Hoedspruit (Lodges) /
Nelspruit (MQP) 09:00 10:00 11:00 12:00 14:30 15:30 R 4 105
Garonga / Simbavati
TERMS AND CONDITIONS FOR NELSPRUIT/KMIA AND INTER-LODGE SERVICE:
IMPORTANT – The 16h00 MQP to Lodges flight is not available to the following lodges due to airstrip operating hours: Satara (Singita Lebombo & Sweni), Ulusaba (Ulusaba, Inyati, Leopard Hills, Dulini Collection, Savanna and
Idube) and Rock Fig (Tanda Tula, Kings Camp and Umlani)
• All other lodges can be accommodated subject to lodge approval due to late landing restrictions.
• Late departures out of MQP are subject to daylight operating hours during winter months.
CONTINUED ON NEXT PAGE
1 JANUARY TO 31 DECEMBER 2020
LOWVELD SHUTTLE TIMETABLE
INTER-LODGE TIMETABLE
DEPARTURE ARRIVAL OPERATING TIMES RATES
Timbavati / Northern Lodges / Singita KNP Lowveld Lodges (All Lodges) 09:00 15:00 R 3 495
Lowveld Lodges (All Lodges) Northern Lodges / Singita KNP / Timbavati 09:00 15:00 R 3 495
Sabi Sands Sabi Sands 09:00 15:00 R 2 760
Hoedspruit (Lodges) / Garonga / Simbavati / Kaparma / Kambaku / Makanyi Singita KNP (Lebomob / Sweni) 09:00 15:00 R 3 495
Hoedspruit (Lodges) / Garonga / Simbavati / Kaparma / Kambaku / Makanyi Northern Sabi Sands / Timbavati 09:00 15:00 R 2 760
Hoedspruit (Lodges) / Garonga / Simbavati / Kaparma / Kambaku / Makanyi Southern Sabi Sands 09:00 15:00 R 3 495
TERMS AND CONDITIONS FOR NELSPRUIT/KMIA AND INTER-LODGE SERVICE: PLEASE NOTE
IMPORTANT – A minimum of 2 passengers are required per booking. Single passengers will be charged a single supplement; • A landing fee and departure fee will be levied for all guests flying
Passenger taxes at Ulusaba are not included in these rates; into and out of the Ulusaba airstrip, guests staying at the Ulusaba
• For special requests or flights outside of the stipulated MQP shuttle please contact Federal Airlines’ reservations at shuttle@fedair.com or phone Fedair on lodge are exempt from landing and departure fees.
(011) 395 9000; • The ARATHUSA arrival and departure fee applies to the following
• Please note that Federal Airlines offers a shuttle service and is NOT a scheduled carrier. Routings and departure times from lodges may vary depending on lodges: JSH, CHP, CHI, NKO, DJM, SLV and SIM and is excluded
actual lodge and guest requirements as well as landing conditions. from the above fare;
• Times subject to change without notice; • Child rate - 25% off published fare;
• Inter-lodge hop flights operate between 09:00 and 15:00. The confirmed departure/arrival times will be sent to the lodges the day prior to departure by the • Infant rate - 75% off published fare.
Federal Airlines OPS team (Marked with an on the arrival/departure times above); • The Rockfig landing and departure fee applies to the following
• All Hoedspruit (HDS) arrivals/departures are subject to airstrip operational hours; lodges: TAN & UML and is excluded from the above fare.
• If outside of operational hours, an alternative airstrip will be used. Road transfer costs to/from the airstrip will be for the clients account.
• All prices and times subject to change without notice;
This is the new age in
luxury lodge transfers.
This is the
Jet Service.
From 1 June 2018, guests visiting Singita’s private concession in the
Sabi Sand wildlife reserve in South Africa will have the opportunity Pre-check-in on arrival ensures that the only priority is to enjoy the
to make use of a brand new exclusive jet service, operated in executive catering. Boarding the jet for the direct, 35-minute flight
partnership with Federal Airlines. The experience begins on the to Singita Sabi Sand takes place directly from the lounge, so there
tarmac at O.R. Tambo International Airport in Johannesburg, are no queues, hassles or crowds. Apart from providing a more
where guests are personally met airside as they disembark their comfortable and luxurious option for guests, the introduction of
commercial flight. A VIP passport control counter ensures that this service also reduces flying time considerably. Guests will be
guests are fast-tracked through this process and transported to the able to sip sparkling wine at 35,000 feet and touch down in half an
Federal Airlines terminal in a luxury transfer vehicle. hour, flying directly to Singita’s airstrip without any stops en route.
SINGITA JET SERVICE
MORNING JOHANNESBURG DEPARTURE:
JHB TO SINGITA SABI SAND
AIRPORT STANDARD TIMES OTHER INFORMATION RATES
One way (p/p):
Departure: Johannesburg Departure: 11:30 Days: Mon - Sun
R13 035
Return (p/p):
Arrival: Singita Sabi Sands Arrival: 12:05 Stops: Direct
R22 440
AFTERNOON LODGE DEPARTURE: Check-in for this flight will open from 07:00
SINGITA SABI SAND TO JHB • Pax will be met airside as they disembark their commercial flight;
• Pax are to look for the Singita sign board and their details;
• Pax must be checked in at the Federal Airlines departure lounge latest 10:30 to connect
AIRPORT STANDARD TIMES OTHER INFORMATION RATES onto this flight;
• Departure and arrival times may vary by up to 1 hour;
• Exact arrival time at ORT International Airport is dependent on air traffic.
One way (p/p):
Departure: Singita Sabi Sands Departure: 14:15 Days: Mon - Sun • Important – please note that this flight may operate anytime between 10:30 and 12:30;
R13 035 • Important – we recommend no Domestic connections before 16:30
• Important – we recommend no International connections before 17:30
Return (p/p): • Important - fares are subject to change.
Arrival: Johannesburg Arrival: 15:05 Stops: Direct • Important - a minimum of two passengers are required per booking.
R22 440
• Important - child rates do not apply. Infant rates available on request.SHUTTLE LODGE CODES & AIRSTRIPS
SABI SANDS SABI SANDS
DRIVING TIME: DRIVING TIME:
CODE LODGE AIRSTRIP CODE LODGE AIRSTRIP
AIRSTRIP TO LODGE AIRSTRIP TO LODGE
SNG Singita Singita 5 Minutes IDB Idube Ulusaba 30 Minutes
SAB Sabi Bush Lodge Sabi Sabi 30 Minutes DUL Dulini Ulusaba 15 Minutes
SAE Sabi Earth Lodge Sabi Sabi 15 Minutes MAL Mala Mala Mala Mala 8 Minutes
SAL Sabi Little Bush Sabi Sabi 20 Minutes
NORTHERN SABI SANDS
SAS Sabi Selati Camp Sabi Sabi 40 Minutes
DRIVING TIME:
CODE LODGE AIRSTRIP
LDZ Londolozi Londolozi 5 Minutes AIRSTRIP TO LODGE
ULS Ulusaba Ulusaba 5 Minutes TNT Tintswalo Manyaleti 10 Minutes
LPH Leopard Hills Ulusaba 10 Minutes IMB Imbali Manyaleti 1 Hour 30 Minutes
SAV Savanna Ulusaba 40 Minutes HAM Hamiltons Manyaleti 1 Hour 40 Minutes
INY Inyati Ulusaba 20 Minutes HOY Hoyo Hoyo Manyaleti 1 Hour 20 Minutes
EXE Dulini River Lodge Ulusaba 15 Minutes HNG Honeyguide Manyaleti 45 Minutes
LDW Dulini Leadwood Lodge Ulusaba 25 MinutesSHUTTLE LODGE CODES & AIRSTRIPS
NORTHERN SABI SANDS HOEDSPRUIT
DRIVING TIME: DRIVING TIME:
CODE LODGE AIRSTRIP CODE LODGE AIRSTRIP
AIRSTRIP TO LODGE AIRSTRIP TO LODGE
ARA Arathusa Arathusa 5 Minutes KAM Kambaku Hoedspruit Eastgate 45 Minutes
DJM Djuma Arathusa 15 Minutes JAB Jabulani Hoedspruit Eastgate 20 Minutes
CHI Chitwa Chitwa Arathusa 20 Minutes KAP Kapama Hoedspruit Eastgate 10 Minutes
CHP Cheetah Plains Arathusa 30 Minutes Makanyi Private
MYI Hoedspruit Eastgate 1 Hour
Game Lodge
JSH Jacis Sabi House Arathusa 30 Minutes
SBI Simbavati Hoedspruit Eastgate 1 Hour 15 Minutes
NKO Nkohro Arathusa 30 Minutes
SIM Simbambili Arathusa/ Ele Plains 20 Minutes
KRUGER NATIONAL PARK
SLV Silvan Safari Arathusa/ Ele Plains 5 Minutes
ELE Elephant Plains Elephant Plains 2 Minutes DRIVING TIME:
CODE LODGE AIRSTRIP
AIRSTRIP TO LODGE
LEB Singita Lebombo and Sweni Satara 45 MinutesSHUTTLE LODGE CODES & AIRSTRIPS
TIMBAVATI TIMBAVATI
DRIVING TIME: DRIVING TIME:
CODE LODGE AIRSTRIP CODE LODGE AIRSTRIP
AIRSTRIP TO LODGE AIRSTRIP TO LODGE
KNG Kings Camp Rock Fig (Tanda Tula) 15 Minutes THB Thornybush Thornybush 5 Minutes
TAN Tanda Tula Rock Fig (Tanda Tula) 15 Minutes SSK Saseka Tented Camp Thornybush 5 Minutes
UML Umlani Rock Fig (Tanda Tula) 20 Minutes MON Monwana Game Lodge Thornybush 15 Minutes
RFS Rock Fig Rock Fig (Tanda Tula) 10 Minutes NKA Nkaya Game Lodge Thornybush 20 Minutes
MOT Motswari Motswari 5 Minutes KUB Kubili House Thornybush 15 Minutes
RLM Royal Malewane Jackalberry 15 Minutes WAS THB Waterside Lodge Thornybush 20 Minutes
JAK Jackalberry Jackalberry 10 Minutes NGL Ngala (Main) Ngala 5 Minutes
TBR Thornybush River Lodge Jackalberry 20 Minutes NGT Ngala (Tented) Ngala 45 Minutes
WBK THB Waterbuck Game Lodge Jackelberry (THB lodge) 20 Minutes
MAKALALI
SHU Shumbalala Thornybush 15 Minutes
DRIVING TIME:
CODE LODGE AIRSTRIP
SER Serondella Thornybush 15 Minutes AIRSTRIP TO LODGE
CHA Chapungu Thornybush 5 Minutes GAR Garonga Safari Camp Garonga 5 MinutesSHUTTLE LODGE CODES & AIRSTRIPS
MADIKWE PRIVATE CAMPS (MPC) MADIKWE PRIVATE CAMPS (MPC)
DRIVING TIME: DRIVING TIME:
CODE LODGE AIRSTRIP CODE LODGE AIRSTRIP
AIRSTRIP TO LODGE AIRSTRIP TO LODGE
BOS/E Bosman Lodge Madikwe East 1 Hour TRF/E Tree Frog Lodge Madikwe East 1 Hour
HIL/E Hillside Lodge Madikwe East 45 Minutes UKU/E Ukuthula Lodge Madikwe East 20 Minutes
MHH/E Hill House Madikwe East 1 Hour TAM/E Tamboti Lodge Madikwe East 1 Hour
KKA/W Kukama Lodge Madikwe West 1 Hour
LPR/E Leopard rock Lodge Madikwe East 45 Minutes MADIKWE COMMERCIAL CAMPS
MTL/E Maroela Tree Lodge Madikwe East 1 Hour
DRIVING TIME:
CODE LODGE AIRSTRIP
MLA/E Matla Lodge Madikwe East 45 Minutes AIRSTRIP TO LODGE
MFT/W Mooifontein Madikwe West 15 Minutes BFR/W Buffalo Ridge Safari Lodge Madikwe West 15 Minutes
MOS/E Mosetlha Bush Camp Madikwe East 30 Minutes ETL/E Etali Madikwe East 20 Minutes
NGUA/E Ngau Lodge Madikwe East 45 Minutes IPD/W Impodimo Madikwe West 20 Minutes
NKS/W Nkurru Safari Lodge Madikwe West 25 Minutes JAC/E Jaci’s Madikwe East 35 Minutes
ROC/W Rock Fig Lodge Madikwe West 30 Minutes MDH/E Madikwe Hills Madikwe East 20 MinutesSHUTTLE LODGE CODES & AIRSTRIPS
MADIKWE COMMERCIAL CAMPS MADIKWE COMMERCIAL CAMPS
DRIVING TIME: DRIVING TIME:
CODE LODGE AIRSTRIP CODE LODGE AIRSTRIP
AIRSTRIP TO LODGE AIRSTRIP TO LODGE
JAM/E Jamala Madikwe Madikwe East 30 Minutes TAU/W Tau Game Lodge Madikwe West 45 Minutes
MRL/E Madikwe River Lodge Madikwe East 20 Minutes MBH/W Madikwe Bush House Madikwe West 45 Minutes
MDS/E Madikwe Safari Madikwe East 10 Minutes THK/E Thakadu River Camp Madikwe East 45 Minutes
MAK/E Makanyane Safari Lodge Madikwe East 40 Minutes TNS/W Tuningi Madikwe West 45 Minutes
MAT/E Mateya Safari Lodge Madikwe East 10 Minutes
MOL/E Molori Safari Lodge Madikwe East 12 Minutes
MOR/E Morukuru Lodge Madikwe East 45 Minutes
Motswiri Private Safari
MSW/W Madikwe West 20 Minutes
Lodge
RLS/W Rhulani Safari Madikwe West 30 Minutes
Royal Madikwe Luxury
RMD/W Madikwe West 30 Minutes
SafariFEDERAL AIRLINES BAGGAGE LIMITATIONS
All passengers travelling on our Federal Airlines shuttle flights are entitled to one free piece of
checked luggage and one small carry on item. Please see below details for checked in bags:
TYPE OF BAG
Due to the nature of the environment in which we operate, our aircraft are, generally speaking, smaller than a typical airliner. As a result, we have much smaller luggage
holds which results in weight and size limitations. The Federal Airlines luggage specifications are as follows:
• SOFT (all-sides) luggage/duffel bags with ONE flat side will be allowed; • EXCESS/ ADDITIONAL LUGGAGE: Complimentary excess luggage storage is
• Maximum luggage weight is 20kg/44lbs (in the hold); luggage size is 40cm offered on a return flight basis only.
(16 inches) wide x 30cm (12 inches) high x 60cm (24 inches) long; • On shuttle flights, to accommodate additional luggage, please book and pay for an
• Maximum hand luggage is 5kg/11lbs (1 soft piece allowed with ONE flat side only); additional seat in advance. It may not be an available option on the day of departure
• We offer soft sided bags which can be purchased at our lounge at an additional cost. if this has not been pre-booked. The extra seat will allow for an additional 60kg of
• Should your luggage exceed the above limitations, we will NOT BE ABLE to load luggage. Please note that any additional luggage must still meet the baggage policy
it. We do provide a COMPLIMENTARY LUGGAGE STORING FACILITY (provided described above.
guests are booked on a return basis). Excess luggage remains the responsibility of • On charter flights, should the aircraft not be filled to capacity and the guests wish
the affected passenger at all times. to take additional luggage, please approach the charter department to make the
• Oversized luggage CANNOT be carried on your lap. Your safety is our first priority necessary arrangements.
and unsecured objects inside the cabin are hazardous. • It remains the responsibility of the booking agent to inform their client of Federal
Airlines baggage policy.DANGEROUS GOODS
The following dangerous goods are not permitted on board the aircraft: • Corrosives such as mercury, acids, alkalis and wet-cell batteries;
• Compressed gases. Deeply refrigerated flammable, non-flammable and poisonous
• Flammable liquids and solids such as lighter or heater fuel, paint and matches.
gases such as butane, oxygen propane and aqualung cylinders;
Radio-active material, oxidizing materials and organic peroxides such as bleaches
• We do not accept human remains for carriage on any routes. However, the carriage
and fiberglass repair kits;
of ashes is permitted provided a copy of the death certificate and the cremations
• Firearms and explosives, handguns, automatic weapons, munitions, ammunitions
certificate accompanies them. You must ensure the ashes are securely packed in
including blank cartridges, pistol caps, fireworks, flares, smoke canisters and crackers.
an appropriate container and should be included in your hand luggage.
• Infectious substances such as bacteria and viruses;IMPORTANT INFORMATION
FEDERAL AIRLINES DEPARTURE LOUNGE FEDERAL AIRLINES MEET AND GREET SERVICE
We are always proud to welcome all of our passengers to our departure We provide a complimentary meet and greet service to all of our passengers
lounge; we offer the following facilities to all departing and arriving passengers upon arrival at Johannesburg, please note the following regarding this service:
• Complimentary flavoured teas, espresso, cappuccino, mochachino, latte, hot • Federal Airlines offers this service on a complimentary basis;
chocolate, soft drinks, fruit juice and homemade biscuits available; • We offer this service for all passengers arriving on any scheduled flight landing
• Complimentary fresh sandwiches, fruit and snacks available; after 6am, provided we receive the flight information 72hrs before departure;
• Complimentary wi-fi inside our departure lounge; • Passengers arriving before 6am need to make their own way to our kiosk, a
• Boutique shopping experience; Federal Airlines driver will man the kiosk from 6:30am to transport guests that
• Complimentary shower facilities; have arrived early to the lounge if prearranged 72hrs before departure; should
• Complimentary baggage storage facilities available between the hours of 8am guests require an earlier meet and greet service, this can be arranged by
and 4pm, offered on a return flight basis; Federal Airlines at an additional charge.
• Beautiful private lounge with private garden to enjoy while you are waiting for • Our lounge is operational from 7am daily, and our airport kiosk is operational
your flight to depart; from 8am daily;
• Complimentary return transport back to O.R. Tambo for passengers returning • Passengers may be met as a group should we have multiple passengers
from our shuttle flights; arriving off the same flight;
• Guest relations contact e-mail: guestrelations1@fedair.com. • We cannot be held liable should the passengers miss our representatives when
they come through arrivals; we will endeavour to be waiting for them at the
most visible point as they arrive;
• After passengers have been met they will be escorted to our terminal counter
where they will be assisted onto the transport to bring them to our private
departure lounge.FEDERAL AIRLINES GENERAL TERMS AND CONDITIONS
IMPORTANT INFORMATION
We offer a shuttle service and NOT a scheduled service therefore times and routes • In the event of bad weather (low cloud or water-logged runways), Federal
may vary from day-to-day depending on actual bookings. All shuttle departure times Airlines reserves the right, in the interest of safety, to either cancel the flight or
are subject to change divert to the nearest suitable and serviceable airstrip;
• This might mean a road transfer for the guests to get to/from their final
• Guests booked on shuttle flights, are not guaranteed to be on the same
destination. Upon a decision being made, either Federal Airlines or the Agent
aircraft. Federal Airlines will do all possible to assist families/groups together,
will make the necessary arrangements. This diversion will only be done in the
subject to operational requirements;
interest of safety and when weather and/or runway conditions are not suitable
• Aircraft landing and/or departure may be delayed due to animals obstructing
to land at your original destination.
the runway;
• Federal Airlines (Pty) Ltd. Trading as Federal Airlines cannot be held liable or
• O.R. Tambo International Airport is one of the busiest airports in the southern
responsible for any delays due to weather, resulting in missed connections
hemisphere. As such we often incur air traffic control delays due to aircraft
when returning from any lodge.
congestion;
• For group bookings on shuttle flights to/from Johannesburg, bookings are
• Transport between game lodge airstrips and the actual lodges will be provided
restricted to 18 passengers per departure time. Any additional passengers
by the lodge, we constantly update the lodge staff with all flight details so that
can be accommodated
they are well prepared for our guests’ arrival;
on a private charter basis.
• Confirmed bookings subject to automatic release if passengers’ full names
• For group bookings on all other shuttle routes, bookings are restricted to 9
are not received at time of confirmation;
passengers per departure time.
• We reserve the right to include technical stops enroute due to operating
• Any additional passengers can be accommodated on a private charter basis.
conditions at the time, which is in the interest of safety and at the sole
• Child fares are available on the following routes: ORT, Lowveld (MQP and
discretion of the captain;
Inter-Lodge), Madikwe.
• Smoking is not permitted on any of our flights;
• Child fares are priced at 25% off the published fare. Child rates are applicable
• Federal Airlines operates as a point-to-point airline and will not be held
for ages 2 to 11.
responsible or liable should incoming/ connecting flights be missed/delayed
• Infant Fares are available on: ORT, Lowveld (MQP and Inter-Lodge), Madikwe.
resulting in passengers missing their shuttle connection to the bush or onward
Infant fares are priced at 75% off the published fare. Infant rates are applicable
flights. We will endeavour to assist them on a later departure from/to the bush,
for ages 0 to 2.
subject to seat and flight availability;
• Expectant mothers may travel with Federal Airlines up to and including the
• We cannot be held liable or responsible for any delays due to weather, air traffic
27th week of their pregnancy. This must be inclusive of their return flight and
control or technical delays, we will rectify the situation to the best of our ability;
must be able to produce a doctor’s certificate confirming the stage of their
pregnancy and that they are fit to fly.IMPORTANT INFORMATION
SHUTTLE SERVICES – CANCELLATION POLICY
• 31 – 60 Days 15%
• 15 – 30 Days 50%
• 0 – 14 Days 100%
• Outside 61 days - admin fee of R250 will be charged per booking.
Please note that cancellations on special rates offered will be invoiced as per Federal Airlines
rack rates. Any amendment to a booking within 72 hours that is not a cancellation will attract
the following admin charges and will be subject to availability:
• Date / Route change: R750.00 (per person)
• Route change: R750.00 (per person) plus any difference in fare
• Time change on day of travel: R250.00 (per person)
NON-STANDARD PASSENGERS AND EQUIPMENT Wheelchairs: Manually Operated Wheelchairs
Wheelchair / Disabled Passengers Manually operated wheelchairs may be allowed on Federal Airlines flights:
Wheelchair / Disabled passengers are allowed on Federal Airlines flights so long as: • At all times; however consideration must be taken in terms of size as not all
• There is an assistant of some kind who is able to help with the boarding / aircraft in the Federal Airlines fleet can accommodate the bulk / shape of a fold-
de-boarding of the passenger if they are unable to manoeuvre themselves away wheelchair in cargo pods, etc.
accordingly in relation to the flight they are doing. • The Captain of the flight must be informed of the particular cargo on board his/
• Only 1 disabled passenger is allowed on board any 1 Federal Airlines flight. her flight the day before hand or at the very least 15 minutes before the flight
• No liability can be held against Federal Airlines (Pty) Ltd for injury, etc. to a departs.
passenger.
TRANSPORT OF LIVE ANIMALS
• The Captain of the flight must be informed of the passenger on board his/her
flight the day before hand or at the very least 15 minutes before the Carriage of live animals is permitted on board Federal Airlines flights. For more
flight departs. information, terms and conditions, please view our website, www.fedair.com
NOTE: Extra seats are to be booked for the extra equipment travelling per passenger accordingly.Get on board with
Federal Airlines
CONTACT US
FEDERAL AIRLINES JOHANNESBURG AIR CHARTER SERVICES
Tel: +27 (0) 11 395 9000 Tel: +27 (0) 11 395 9000
Fax: +27 (0) 11 395 9010 After Hours cell: +27 (0) 82 946 2962
Emergency Number: +27 (0) 71 517 4385 Fax: +27 (0) 11 395 9010
Email: shuttle@fedair.com Email: charters@fedair.com
For any further information please visit www.fedair.comYou can also read
