SIMS Spring RUG Pack - OSMIS Education
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SIMS Spring RUG Pack February 2020
Introduction Welcome to theSpring 2020 RUG Pack. This pack contains updates from the following areas: • Product Updates • Services Updates • Marketing Update
Product update
SIMS 7 Update Paul Featherstone
SIMS 7 Release
• Planned release date is Friday 13th March 2020
• The SIMS Spring 2020 release will be deploy tested on 3.1241 and 3.1250.
Any issues during upgrade will be supported, but continued use and support of 3.1241 will be done on a
best endeavours basis as 3.1250 is our fully supported SOLUS version
• Registration Certificate Update
Demonstrating changes to the Registration Certificate Report
https://youtu.be/kAtCmBy1o5E
• Exams Access Arrangements
Demonstrating how a user can view exams access arrangements in SIMS
https://youtu.be/M0-b0S22iuc
• Import Email and Telephone Data – Bulk updating of data for students more easy
Demonstrating how a user can now more easily import student's email address and telephone numbers
https://youtu.be/zIe22upVF6g
SIMS 7 Release
• SIMS Technical Roadmap and Minimum Hardware Document to be update by end of February.
Updates will include confirmation of the closing of the Hosted SLG Service in December 2019, support
for Chromebooks on Capita Hosted SIMS and clarification on Microsoft Services TLS and LDAP in our
suite of software
• Office 2019 Testing
We have tested SIMS7 on Office 2019 and no issues have been found, we are on track to support
SIMS7 on Office 2019 officially from the Summer 2020 release
• The link for the Roadmap is:
https://myaccount.capita-cs.co.uk/Search/DownloadDocument?s=ResourceID-1-5972#
• The link for the Product Roadmap is and will be updated after the Spring 2020 release:
https://myaccount.capita-cs.co.uk/Notifications/SIMS7-Product-Roadmap/
SIMS Primary Update
SIMSPrimaryUpdate
• 29 Live schools
• Work focus on
• Integrating Capita and third party products
• Reporting
• Customer feedback and bug fixing
SIMS Primary – what we’re working on • 29CTF 19 Assessment updates for Assessment Year 2020 • Dinner Money • Individual Conduct Dashboards • Assessment Dashboards • Pupil Arrivals & Leavers reports • Staff Absence Analysis Report • Staff Contract & Salary Report • Interventions • Pupil Premium 2020 • Resource Sharing • School Census Summer 2020 (Primary) • Third Party APIs • Topic Planning • Letters & Labels • Parental Reporting • Catholic Census • Data Access - For bespoke reporting
Parent & Student Engagement Abdul Ghafoor
SIMS Parent & Student
Student engagement Parents need insight into Drive school improvement
through technology their child's education and reduce workload
• Help organise school life • Window into the classroom • Reduce admin and double entry
• Provide access to digital resources • Drive conversations, aspiration, • Gain data insights about student learning
• Help support students become motivation and overall wellbeing • Save time with digital resources & workflow
independent, responsible learners • Parents become partners • Increase quality time with my studentsEasy administration and
management with SIMS
Engagement portal
• Customise your Parent & Student app settings
• Manage your SIMS groups & send free messages
• Log in with one secure SIMS ID
• Remotely access from any authorised account
• Access independent learning dashboard
• Monitor and drive Parent and Student
adoption of the servicesOne app that connects Personalised pupil dashboard students, parents and teachers • Improve attendance and keep on top of unexplained absences • Securely accessible on any internet connected device • Character development and attitude towards learning • Progress monitoring and clear guidance across all subjects • Enrichment and independent learning • Trips, clubs and activities management
SIMS Student
Homework Data collection
Attendance
Conduct Pay
Parent
Assessment
Clubs & Trips Dinner Money
Homework
management Fees
Timetable
Reports
Activities
Timetable
Exam results
Cover alerts
InTouch
Behaviour & achievement
Class & Group managementWant to save £4,000 per year?
Use SIMS Parent
messages with
attachments
instead of
printing a 1-page
weekly bulletin
to 2 parents of
1000 pupilsSave payment cards to streamline the checkout process Save multiple payment cards and have the freedom to manage these in the My Cards page
User experience enhancements Rolling out products to parents made Identify students that fall below a certain easier as SIMS Pay now supports local school meal balance using the new filter time when configuring product visibility in the School Meal Balances report
FUTURE ROADMAP
SIMS Parent &Student Roadmap
December 2019 February 2020 March 2020 April 2020 August 2020
Behaviour and Send newsletters and Manage Standalone Wraparound care
achievements now rich photo and video Conduct Homework service
visible for students in messages recording and service
SIMS Student reporting
✓ ✓SIMS Pay Roadmap
January 2020 February 2020 March 2020 April 2020 May 2020
Ability to save payment Setup automatic Extend the range of Enable mobile Include VAT on
cards for a faster payments payment methods to payment products and generate
checkout process include Pay by bank experience in SIMS VAT reports
Parent
✓FMS6 & SIMS Finance Mandie Paul Kirk Henderson
FMS6 Statutory changes
CFR 2019-2020 - SPLITTING I08 Income from Facilities and Services
• I08a : Income from Letting Premises
• I08b : Other Income from Facilities and Services
• New ledgers codes required from LA
• Existing mapped ledger codes will be mapped to I08a on upgrade
National Insurance 2020 – 2021
• Update delayed following Election in December, we are awaiting the budget due in March 2020 to
provide details of the changesSIMS Finance – SIMS 7 Salary Projections Early Adopter Phase 1 • SIMS 7 Integration to provide salary Projections Q4 2019 Early Adopter Phase 2 • Ability to record individual salary payments Q1 2020 Rollout to remaining customers Pending feedback from Early Adopters Q2 2020 We acknowledge that this development has taken much longer than anticipated
Better Financial Reporting ESFA – FMS6
Timescales for
• FMS6 enhancements Spring 2020
• Mapping of internal codes to ESFA Code
• Import/Export of mapping file
• Validation Reports
• Trial Balance by I&E with ESFA mappings
• New SSM Package Q3 2020
• Built upon FMS6 MTD platform (renamed to FMS6 Hub) Q3 2020
• Consolidation of ESFA Codes
• Trial Balance by I&E with ESFA mappings – drillable
• Transfer of data to ESFAAdoption of ESFA Ledger Codes – SIMS Finance
Proposed Solution - 2020 Q2
• SIMS Finance to adopt ESFA Ledger Codes
• Communicated to all LIVE customers
• Produce mapping document of current SIMS Finance Ledger Code to ESFA Ledger Code
• Provide process to modify SIMS Finance Ledger Codes
• Arrange mutually convenient time to modify SIMS Finance Ledger Codes
• Requires all users to be blocked from using their system during the process
• New customers from September 2020 will adopt the ESFA Ledger CodesAdoption of ESFA Ledger Codes – SIMS Finance
Mapping Document – sample format
SIMS Finance Ledger Code ESFA Ledger Code
Ledger + ESFA
Ledger Fund Description Short Name Account Type Fund ESFA short Description ESFA full Description
Fund Ledger
IN: DfE Revenue Grants: GAG (not stud supp and trust
100001 1000 01 General Annual Grant RF General Annual Grant RF P 510100 01 GAG (not stud supp and trust grants) grants)
100501 1005 01 Rates Reclaim RF Rates Reclaim RF P 510150 01 Rates reclaim IN: DfE Revenue Grants: Rates reclaim
101001 1010 01 Student Support Services RF Student Support Services RF P 510110 01 GAG (student support) IN: DfE Revenue Grants: GAG (student support)
101501 1015 01 Pupil & Service Premium RF Pupil & Service Premium RF P 510200 01 Pupil Premium IN: DfE Revenue Grants: Pupil Premium
102001 1020 01 Pupil Number Adjust RF Pupil Number Adjust RF P 510140 01 Pupil number adjustment IN: DfE Revenue Grants: Pupil number adjustment
102501 1025 01 UIFSM RF UIFSM RF P 510250 01 Universal Inf Free School Meals IN: DfE Revenue Grants: Universal Inf Free School Meals
103001 1030 01 Insurance RF Insurance RF P 510300 01 Insurance top up IN: DfE Revenue Grants: Insurance top up
103501 1035 01 Sponsor Capacity Grant RF Sponsor Capacity Grant RF P 510350 01 Sponsor capacity grant IN: DfE Revenue Grants: Sponsor capacity grant
104001 1040 01 Start Up Grants RF Start Up Grants RF P 510120 01 GAG (start up grants) IN: DfE Revenue Grants: GAG (start up grants)
104501 1045 01 PE & Sports Grant RF PE & Sports Grant RF P 510400 01 PE & Sports grant IN: DfE Revenue Grants: PE & Sports grantServices Update
Customer Success
Customer Success personnel changes
We are delighted to welcome our new Customer Success
Regional Manager Marc Mole
Marc joined our team at the beginning of January and joins us
with over 10 years experience of working in schools, both in the
maintained and independent sector. His most recent experience
is as a member of SLT at a GDST school responsible for
curriculum and assessment.Did you know we have three Customer Success Hubs?
Capita SIMS: https://myaccount.capita-cs.co.uk/hot- Capita Independent: https://myaccount.capita-cs.co.uk/hot-
topics/cs-resource-hub/ topics/SIMSIndInt-CS-Resource-Hub/
Capita Reading Cloud:
Theses will be transition to the new
https://myaccount.capita-cs.co.uk/hot-
customer portal in the coming few weeks. topics/reading-cloud-customer-success/Customer Success Updates
New on the Customer Success Hubs
• SIMS: new Ofsted judgements section providing links to potential themes and questions from the Ofsted
Framework and links to resources to support
• SIMS: new Welsh Resources under the Assessment section
• Independent: new webinars for the spring and summer term
• Reading Cloud: several new items to support managing of library resources, reporting and engaging readersProfessional Services Steve Long
SIMS Training Documents: Autumn Review Cover RESOURCEID-1-7787 Primary Curriculum RESOURCEID-1-7751 Course Manager and Post-16 Registrations and Admissions RESOURCEID-1-7647 Learning Aims RESOURCEID-1-7757 Reporting from Personnel RESOURCEID-1-7792 Examinations Organiser RESOURCEID-1-7665 Reporting on SEN RESOURCEID-1-7730 Extended Reporting RESOURCEID-1-7788 School Census - Primary RESOURCEID-1-7807 FMS Accounts Receivable RESOURCEID-1-7794 School Census - Secondary RESOURCEID-1-7808 Maintaining the Timetable RESOURCEID-1-7770 SIMS Assessment and the Literacy Maintaining the Timetable - Remote RESOURCEID-1-7789 and Numeracy Options Online for SIMS RESOURCEID-1-7768 Framework (Wales) RESOURCEID-1-7753 Personnel User – Secondary booklet RESOURCEID-1-7713 SIMS Fees Billing RESOURCEID-1-7646 Personnel User - Secondary (Welsh) RESOURCEID-1-7714 SIMS Office User RESOURCEID-1-7793 Programmes of Study for the SIMS Office User - Further Skills RESOURCEID-1-7731 Key Stage 3 Curriculum RESOURCEID-1-7752 Staff Performance RESOURCEID-1-7773 Programmes of Study for the Standard Reporting RESOURCEID-1-7661
SIMS Training Documents: SIMS 7 The following courses are due to be revised and posted this term: Preparing for a New School Year - Primary Preparing for a New School Year - Primary Refresher Preparing for a New School Year (Academic) - Secondary Course Manager and Post-16 Learning Aims Preparing for a New School Year (Pastoral) - Secondary FMS Daily Task FMS User Converting from Central to External FMS Financial Management FMS End of Year/ FMS End of Year with CFR School Census - Primary Installing SIMS Parent App and Parent App Lite School Census - Secondary Managing Results Day FMS End of Year - Academy Managing Results Day - Welsh FMS Financial Reporting Suite - Remote Analyse Welsh Exam Results using SIMS Dinner Money Analyse Exam Results using SIMS Key Stage Entry Explained We continue to work towards the synchronisation of the Welsh and English data and are now working on Standard Reporting.
Support Data The FMS End of Year data is due to be released by close of play 21st February 2020. Spring support data is due to be released on 20th March 2020 and will include enhancements, attendance, behaviour, interventions and SEND. The summer data release is 7th August 2020.
SIMS Primary and SIMS Finance
SIMS Primary Training:
• Core familiarisation resources are available on My Account on the SIMS Primary Resource
hub and will also be made available on Service Now from 1st April 2020.
SIMS Finance Training:
• Continuous review of training materials in line with product development.
• There are now 32 training documents.
A further train the trainer course has been scheduled for the following dates, venue is
currently TBA:
21, 22, 23 March, 28, 29, 30 April & 12, 13, 14 April. Booking details will be made available
when a venue is confirmed.As part of the wider Capita business transformation programme, the ESS
ServiceNow Support Service Desk has moved to ServiceNow. This will enable us to
simplify, streamline and strengthen our processes allowing us to work more
effectively.
Ben Michelle ServiceNow includes a customer portal which provides Knowledgebase,
Jones Armstrong Communities and Forums, so as part of this project we will transition these
from our current customer portal, MyAccount to ServiceNow.
Phase 1 – case logging and knowledge base has been implemented. Will
Baker is leading the ongoing improvements based on your feedback.
Phase 2 – transition of Hot Topics, Notifications forums etc is under way.
If you missed the SSU webinars in January and March email Michelle.Armstrong@capita.com to request a
copy of the presentations.
Further webinars to be scheduled to keep you updated and share your feedback.Service Desk Update
ServiceDeskUpdate
Within support, we are always trying to improve the service we give. As
such, over the coming months we are making a few changes….
• New Number and Email address for support
• Further improvements to new support portal
• Continuous training and an intense new joiner training plan
• 1st line support contingency calendar to better the service at peak
timesServiceDeskUpdate New Number and Email address for support The telephone number and email address for support are changing on the 10th March 2020. From: 10th March new Telephone Number: 03330 150 212 new Email address: capitasoftwaresupport@capita.co.uk This change will: • Simplify and standardise contact points • Provide local rate number for all, including international and mobile phone users • Improve integration with our new customer service portal • Provide interactive functionality including the ability to inform of current service status
ServiceDesk
SLTStructureChart
Will Baker
Head of Service
Jean Mann Colin Lloyd
Scott Godridge Lucy Jolley
Service Desk Manager Customer Services Manager
Service Desk Manager FHE & LIB Team Leader
Capita Reading Cloud
1st Line Service Desk
2nd Line TechnicalTeam Ross Gylby 2nd Line Team
Geoff Kemp Libraries Support Team
Simone Rose-Weir
Adam Kenney
2nd Line Finance Team
Steve Barber FHE Support Team
2nd Line Software Teams
James Fraser
Chris Hughes
Lee OsmotherlyServiceDeskUpdate Post Jan open case numbers lowest since 2015 5th Feb 2019 numbers 2108, compared to 5th Feb 2020: 1108 Aged casescontinuetodrop 70% of cases resolved in under 8 hours fromSept 19 to Dec 19. Your routes of escalation for Service Desk issues remain via our Service Desk Managers: • Jean Mann –Jean.Mann@capita.com • Scott Godridge – Scott.Godridge@capita.com
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DailyTracker–February 2020
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SLADashboard-April19toAugust19
DIRECT SUPPORT CHARTER
Targets
Priority 4 hrs 8hrs 2 days 5 days 10 days 12 days 15 days
1 75% 95% 100%
2 60% 75% 90% 95% 97% 100%
3 60% 70% 75% 80% 85% 95% 98%
4 60% 70% 75% 80% 85% 87% 90%
April - Aug 19
Priority 4 hrs 8hrs 2 days 5 days 10 days 12 days 15 days
1 70% 88% 89%
2 49% 75% 81% 93% 94% 96%
3 47% 70% 75% 90% 92% 94% 95%
4 57% 75% 80% 90% 92% 93% 94%ServiceDesk
SLADashboard – Sept 19 to Dec 19
DIRECT SUPPORT CHARTER
Targets
Priority 4 hrs 8hrs 2 days 5 days 10 days 12 days 15 days
1 75% 95% 100%
2 60% 75% 90% 95% 97% 100%
3 60% 70% 75% 80% 85% 95% 98%
4 60% 70% 75% 80% 85% 87% 90%
Sept 19 to Dec 19
Priority 4 hrs 8hrs 2 days 5 days 10 days 12 days 15 days
1 86% 90% 91%
2 45% 72% 75% 92% 94% 96%
3 44% 67% 73% 91% 94% 96% 97%
4 54% 73% 78% 92% 94% 96% 97%Marketing Update
EventsUpdate-BringingSIMStoYouRoadshow
During March and April we have events in Swindon, Buckinghamshire and Birmingham.
Sessions will take place across two theatres, covering thought-leadership, best practice and more
practical ‘how to with SIMS’sessions. There will also be an opportunity to chat with our experts and view
next generation products. https://myaccount.capita-cs.co.uk/hot-topics/BSTY-SSU/
WHAT’S ON THE AGENDA
Successful parental engagement to nurture learning outcomes
How SIMS supports Ofsted's Education Inspection Framework
SIMS and Integrated Curriculum Financial Planning
Best practice assessment to drive achievement and improve outcomes
The future with SIMS (next generation products)
Best practice in managing data and being GDPR compliant
Simplifying access to your cloud services
Top tips to get more from SIMS
Monitoring and improving outcomes for your whole school or MATEventsUpdate– BESALearnEdRoadshow 14November2019– 17July2020 Ten free education technology CPD conferences for senior leaders in schools. In 2018 the Department for Education (DfE) and BESAsuccessfully launched the LearnED Roadshow, a series of eight one-day CPD-led conferences accompanied by a suppliers’ engagement exhibition exploring the effective use of technology in education. The second edition of Roadshow has been confirmed and will take place during the 2019/2020 academic year, in the eight DfE education regions, plus the addition of a new event in Central London and a SEND edition- bringing the total to ten. We will be exhibiting at the LearnED roadshows (exc SEND) over 2019/2020. Find out more:https://www.besa.org.uk/events/learned-roadshow-2/
EventsUpdate–AE/SSUEvents19/20 SIMSAnnual Conference – June 2020 Two places provided (Tues-Weds) per LA/SSU as part of yourAE. Tuesday 16 – Wednesday 17 June 2020 (with option for B&B stay on Mon 15 June) Venue: Jurys Inn Hinckley Island Hotel, Leicestershire You will have the ability to prepay for Monday night and additional places as part of your Annual Entitlement.
EventsUpdate–SSUEvents19/20 SIMS Support Unit Seminars – March 2020 Our SIMS Support Unit Seminars are for our Support Unit and Local Authority customers. Two places provided per LA/SSU as part of yourAE. 17 March - Wales 19 March - London 31 March –York Click here to go to the booking site
Thankyou
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