ST VINCENTS & MATER HEALTH SYDNEY - STRATEGIC PLAN 2007 2010 - Updated June 2007

 
ST VINCENTS & MATER HEALTH SYDNEY - STRATEGIC PLAN 2007 2010 - Updated June 2007
ST VINCENTS & MATER HEALTH SYDNEY

           STRATEGIC PLAN 2007 - 2010

Updated June 2007
ST VINCENTS & MATER HEALTH SYDNEY - STRATEGIC PLAN 2007 2010 - Updated June 2007
St Vincents & Mater Health Sydney
Our story as a Catholic health care institution is a story of passion, risk and faith.
It is the story of people who have embraced at the heart of their work the Gospel
message of hope and healing.

From the beginning, the founders of our facilities, the Sisters of Charity and
Sisters of Mercy – those brave, ground breaking women, often working against
the odds – used their energy, courage and political skill to ensure that the healing
ministry of Christ was available to all, and especially to the poor.

Now, as we increasingly evolve our model of leadership, St Vincents & Mater
Health, as part of the Sisters of Charity Health Service, seeks to renew and grow
the founding Mission.

Our focus on healing remains more than the purely physical. Patients experience
their mortality and human vulnerability in the deepest way – and they tell us, time
and again, how the care and spirit of our staff gives them hope.

This respect for the human dignity of each patient is echoed in the deep respect
we have for the skills and talents of our staff. It reflects, too, our respect for the
unique culture and history of each institution now part of St Vincents & Mater
Health.

Our pursuit of excellence continues as a major objective, shown by leadership in
clinical care, research and education at the highest levels, using the most
advanced and innovative technologies. Coupled with this, is our commitment to
continue, and grow, as a key participant in both the public and private health care
systems, and to advocate for the health care needs of the most disadvantaged in
our community.

This strategic plan sets the direction of St Vincents & Mater Health for the next
three years. It is an iterative document and is updated annually.

As we take our organisation into the future we will continue to remain responsive
to the needs and challenges of the communities we serve.

Nicholas Curtis                                             Mary Foley
Chairman                                                    Chief Executive Officer

                                                                                         1.
OUR PROFILE
St Vincents & Mater Health forms part of the Sisters of Charity Health Service, the
largest diversified health care organisation within Australia’s not for profit and Catholic
health care sectors.

St Vincents & Mater Health is governed by a Board appointed by the Congregational
Leader & Council of the Sisters of Charity with reporting requirements to the National
Board of the Sisters of Charity Health Service.

St Vincents & Mater Health operates in public and private health care sectors,
incorporating 6 major entities: 3 public hospitals, 2 private hospitals and 1 aged care
residential facility:

St Vincent’s Hospital - a major public teaching hospital, principal referral hospital and
major medical research organisation providing acute medical and surgical services,
mental health, drug & alcohol and community health services.

Sacred Heart Hospice - managed by St Vincent’s Hospital, Sacred Heart is a public
hospital providing palliative care, rehabilitation and cancer services.

Both public hospitals operate within South Eastern Sydney & Illawarra Area Health
Service which is part of the NSW public health system.

St Vincent’s Private Hospital - a leading tertiary level private hospital, collocated with
St Vincent’s Hospital.

The Mater Hospital - a leading provider of private hospital services to the North Shore
community.

St Joseph’s Hospital - a public hospital providing rehabilitation and aged care services
as part of the Sydney West Area Health Service.

St Joseph’s Village - a Commonwealth funded residential aged care facility.

St Vincents & Mater Health works closely with affiliated institutions on the St Vincent’s
Campus, Garvan Institute of Medical Research, Victor Chang Cardiac Research Institute,
St Vincent’s Clinic, the National Centre in HIV Epidemiology & Clinical Research and the
Sydney Melanoma Unit at the Mater Hospital.

We also support outreach and social advocacy services, through the funding of the
Sisters of Charity Outreach and the Mercy Foundation.

                                                                                              2.
OUR MISSION

Our Mission is to bring the healing ministry of
Christ to all we serve, continuing the ministries of
the Sisters of Charity and the Sisters of Mercy.

                                                       3.
OUR VISION

To serve the community through excellence in care,
teaching and research in both public and private
health and aged care services, and to reach out to
the poor and the marginalised. In doing so, to
maintain our fundamental respect for the skills and
talents of our staff and our profound respect for the
humanity of every individual patient.

                                                        4.
OUR VALUES
The core values which St Vincents & Mater Health holds precious and
which are embodied in our Code of Conduct are:

Compassion – we will accept people as they are and display kindness and
sensitivity to them.

Justice – we will act with integrity and believe that people have the right to
good health care without discrimination.

Human Dignity – we will treat all people with care, acknowledging each
person is unique in the eyes of God.

Excellence – we will excel in all that we do so that we can positively
promote the healing ministry within our society.

Unity – we will create a community in which we collaborate with
gentleness as a sign that we value one another.

Mercy – we will respond to those in need by providing the best possible
treatment and care.

Hospitality – we will welcome people with kindness and do all that we can
to assist their health and wellbeing.

Respect – we will be open to all people who need our care and our time,
acknowledging that they have the right to our services.

                                                                                 5.
KEY RESULT AREAS
St Vincents & Mater Health Sydney will work towards achieving its
Mission and Vision through the following Key Result Areas (KRAs):

KRA 1      Our Mission

KRA 2      Our Patients, Clients & Clinical Care

KRA 3      Our People & Organisation

KRA 4      Our Partners

KRA 5      Excellence in Research, Teaching & Education

KRA 6      Growth & Development

                                                                    6.
KRA 1: Mission
We will ensure that our Mission and Values permeate all aspects of our work.

1.1 Develop a framework for formation programs focussing on our Mission and
    Catholic identity for Board Members, Leadership Teams and clinicians.

1.2 Continue to invest in the development of formation processes, such as the Gift
    Program, which provide staff with the opportunity to experience spirituality in
    the workplace. The development of “Gift 2” will be a key strategy for 2007.

1.3 Implement an education process based on the SCHS National Mission
    Framework (2007 – 2010) and how the Framework translates and integrates
    Mission into our work, service and ministry.

1.4 Implement the revised Mission based Stewardship Framework which enables
    us to identify, select and focus on key priorities in responding to community
    need beyond the core services for which we are funded by government or
    private health insurance.

1.5 Continue our commitment to prioritise the needs of the marginalised and
    disadvantaged in our community, including the development of new service
    models, with a particular focus on mental health and alcohol and drug services
    and other key areas of need, including exploration of accommodation options
    for young disabled at the St Joseph’s Campus.

1.6 Develop in partnership with the Bioethics Committee, a framework which
    encompasses and promotes ethical decision making, policy development and
    ethical practices within St Vincents & Mater Health.

                                                                                      7.
KRA 2: Our Patients, Clients
       & Clinical Care
We will live our healing mission by delivering compassionate, high quality,
integrated, patient centred care.
2.1   Support quality health care delivery through the continuing development
      of our risk management and clinical governance structures and systems
      under the guidance of the Quality and Risk Management Committee and
      within the framework established by the Sisters of Charity Health Service.

2.2. Develop and implement new models of care that will promote integration
     and co-ordination across settings, providers and specialties in both the
     public and private sectors with a particular focus on:

      ƒ   Cancer Care, where we will commence implementation of the
          SV&MHS Cancer Plan in 2007 with a view to promoting integrated,
          evidenced based care under the leadership of our Director of Cancer
          Services. As part of this Plan we will continue to work towards the
          development of Cancer Centres at St Vincent’s and The Mater.

      ƒ   Mental Health and Drug and Alcohol services, with the development of
          the O’Brien Building, which will commence construction in 2007,
          providing a means of implementing new integrated models of care for
          those with mental health and alcohol and drug problems. St Vincent’s
          Private Hospital will also continue to explore opportunities to develop
          private mental health services.

      ƒ   Rehabilitation and step down services, with the newly developed day
          centre at The Mater providing an effective community based model of
          care for orthopaedic patients. In 2007 we will look at opportunities to
          further develop both public and private rehabilitation services.

                                                                                    8.
KRA 2: Our Patients, Clients
    & Clinical Care cont’d
2.2. Develop and implement new models of care that will promote integration
     and co-ordination across settings, providers and specialties in both the
     public and private sectors with a particular focus on:

     ƒ   Aged Care, with a focus on providing continuing and improved care
         options for the aged. In 2007 we will focus on the development of
         Carinya at St Joseph’s Village to provide dementia care and high care
         facilities for those in need.

     ƒ   Palliative Care, with the launch of the Academic Unit in Palliative Care
         at Sacred Heart in 2007 providing a foundation for the development
         and application of evidence based medicine to the delivery of palliative
         care on a Statewide basis. St Joseph’s Village will also work closely
         with St Joseph’s Hospital to extend care options for those with
         palliative care needs.       The Mater will also explore potential
         partnerships to provide palliative care services to its patients.

     •   Primary care models, hospital in the home and other non inpatient
         models, which will be progressively implemented pursuing new
         funding streams. In 2007, St Vincent’s Private Hospital will implement
         its Home Outreach Program to provide a range of community based
         care options for privately insured patients. St Vincent’s Hospital will
         pursue its pilot COMET program to provide primary health care for the
         homeless mentally ill.

                                                                                    9.
KRA 2: Our Patients, Clients
    & Clinical Care cont’d

2.3   Develop new and unique business models in partnership with medical staff
      in response to the growth in corporatised specialist practices and
      consolidations. In 2007 we will continue to work with Orthopaedic Group
      Limited (OGL) to explore the potential for a partnership arrangement in
      providing a new model for the organisation and delivery of orthopaedic
      services at The Mater.

2.4   Continue to invest in our capacity to develop innovative
      information technology solutions and to investigate commercial
      opportunities   for  selected   information   technology products
      developed by the SV&MHS Information Technology team.

                                                                                 10.
KRA 3: Our People &
             Organisation
We will build a values based culture that supports our people to achieve
excellence and which will promote appropriate stewardship of our resources in
the delivery of patient centred care.
3.1 Continuing to evolve and develop our leadership programs to meet the
    changing needs of health care delivery, organisational capability and
    expectations of our staff. In 2007 we will launch the next phase of our
    Leadership Program. This includes “Discover Engagement”, mentoring
    and the University of New England graduate leadership program.
3.2 Develop innovative reward, recognition and development programs
    which acknowledge the contribution and value of our staff in the delivery
    of patient centred care. In 2007 we will launch the inaugural Nursing
    Scholarship Program aimed at clinical practice improvement. We will also
    develop the SV&MHS Awards Program to recognise outstanding
    contribution and innovation across all facilities.

3.3 Continue to work with Government and unions to ensure that the
    employment conditions and benefits of our staff affected by the
    WorkChoices legislation are maintained in both public and
    private sectors. In 2007 we will commence negotiations with Australian
    Salaried Medical Officers Federation, NSW Nurses Association and
    Health Services Union Australia to develop Federal Agreements in
    response to WorkChoices Legislation.

3.4 Continue to invest in our capacity to develop innovative HR information
    technology solutions and to improve communication and employee
    participation in workforce planning and development. In 2007 we will
    introduce employee self service in our private hospitals and continue to
    explore opportunities to implement new payroll/ HRIS systems in our
    public hospitals.

                                                                                11.
KRA 3: Our People &
           Organisation cont’d
We will build a values based culture that supports our people to achieve
excellence and which will promote appropriate stewardship of our resources in
the delivery of patient centred care.

3.5 Enhance organisational capability and skill mix through staff
    development opportunities and innovative learning in line with the
    Mission and strategic direction of St Vincents & Mater Health. In 2007 we
    will launch the Workplace English Literacy & Language Program and
    explore opportunities to partner in developing a Certificate 4 in Health
    Administration.

3.6 Continue to promote and support a culture where safety is
    recognised as a priority and a responsibility of all members of the St
    Vincents & Mater Health community. In 2007 we will launch the safety
    awareness program “STOP”.

3.7 Explore the potential to develop a purpose built eduction centre on the St
    Vincent’s Campus as a means of facilitating multidisciplinary learning
    and development opportunities for our staff in collaboration with affiliated
    universities. In 2007 we will explore the development of an Education
    Foundation and identify appropriate funding sources to support our
    vision.

3.8 Undertake a review of the corporate structures and processes within St
    Vincents & Mater Health System and their effectiveness in supporting
    our growth and development aspirations.

3.9 Work with the Congregational Leader & Council and the Sisters of
    Charity Health Service to implement the new sponsorship model for the
    apostolic ministries of the Sisters of Charity in health, education and
    community services.

                                                                                   12.
KRA 4: Our Partners
We will work with others to provide the best possible care to the community
within the resources available to us.

4.1   As part of our ongoing commitment to participating in public health care
      we will work to improve our partnership and relationship with NSW Health
      and the respective Area Health Services to:

          •    secure appropriate funding for our Statewide Services, including
               our Heart Lung Transplantation Program. In 2007, the
               implementation of the recommendations arising from the Heart
               Lung Transplantation Report in partnership with NSW Health
               and South Eastern Sydney Illawarra Area Health Service will be
               a key priority.

          •    ensure that our Memoranda of Understanding for St Vincent’s
               Hospital, Sacred Heart Hospice and St Joseph’s Hospital
               provide an effective framework for determining funding and
               activity targets for our hospitals. In 2007, the implementation of
               the recommendations arising from the Sendt Review in
               partnership with NSW Health and the South Eastern Sydney
               Illawarra Area Health Service will be a key priority.

          •    effect a mutual understanding of the issues affecting Affiliated
               Health Organisations such as St Vincent’s, Sacred Heart
               Hospice and St Joseph’s. In 2007 we will also continue to work
               with the Health Services Association to ensure that all Affiliated
               Health Organisations in NSW speak with a single voice on
               common issues.

          •    provide clinical services to meet community needs as defined in
               the respective Area Clinical Services Plans, while ensuring the
               continuing viability of our public health care facilities.

          •    explore opportunities to offer clinical and other services in
               partnership with government, both Commonwealth and State, in
               accordance with community need.

                                                                                    13.
KRA 4: Our Partners cont’d
We will work with others to provide the best possible care to the community
within the resources available to us.

4.2   Maintain the leading status of our private hospitals and develop
      innovative models of care, including ambulatory and non hospital based
      care options, supported by effective relationships with Health Funds.

4.3   Implement our fundraising plan and achieve targets to support critical
      capital and technology infrastructure and service innovations.

4.4   Implement strategies that will promote individual and community
      involvement in health care delivery and decision making
      through consultation, volunteering and information sharing. In 2007 we will
      establish our Constituents Advisory Committee, which will provide a forum
      for engagement with the communities served by the Darlinghurst Campus.

                                                                                    14.
KRA 5: Excellence in
         Research, Teaching &
              Education
We will invest in learning and the creation of new knowledge to improve health
and health care.

5.1   Strengthen St Vincent’s Hospital’s research capacity through the launch
      of the St Vincent’s Centre for Applied Medical Research which will bring
      together the internationally renowned St Vincent’s Research Groups and
      the National Centre in HIV Epidemiology & Research under a single
      Research Director.

5.2   With the support of a generous benefactor, we will work in
      partnership with the Sydney Melanoma Unit to promote
      continued excellence in treatment, research and education in melanoma.
      In 2007, we will focus on forging a partnership agreement with the SMU
      and working with them to develop world class facilities to house their
      teaching, research and clinical operations.

5.3   Strengthen the professional development of our nursing workforce
      through the appointment of a Professor of Nursing and the development
      of a Nursing Professorial Unit in partnership with Australian Catholic
      University.

5.4   Continue to explore innovative nursing programs based on close
      partnerships between our health facilities and partner universities. In
      2007 this will include a focus on areas of key need, including mental
      health nursing.

                                                                                 15.
KRA 5: Excellence in
         Research, Teaching &
           Education cont’d
We will invest in learning and the creation of new knowledge to improve health
and health care.

5.5   Work with Victor Chang Cardiac Research Institute and Garvan Institute
      of Medical Research and to complete the St Vincent’s Research &
      Biotechnology Precinct Building and develop effective structures to
      support the Precinct.

5.6   Maintain and develop partnerships with universities and government to
      provide supportive learning opportunities for students in medicine,
      nursing, allied health and pastoral care. In 2007 we will
      explore opportunities to pilot medical training opportunities in our private
      hospitals.

5.7   Launch our Academic Unit in Palliative Care, which is a partnership
      between Sacred Heart Hospice, the University of New South Wales, the
      University of Notre Dame Australia, Calvary Health Care Sydney and the
      Cancer Institute NSW. The new Centre, under the leadership of an
      Academic Chair in Palliative Medicine and an Academic Chair in
      Palliative Nursing, will provide leadership in teaching, research and
      clinical care.

5.8   Continue to explore all opportunities to secure further capital and
      recurrent funds to support a our research and development agenda. In
      2007, this will include reviewing funding opportunities to support the
      development of Stages 2 and 3 of the St Vincent’s Research &
      Biotechnology Precinct.

5.9   Strengthen the association between the Research Precinct and services
      provided by St Vincent’s Public and Private Hospital. Particular
      emphasis will be on expanding translational research to improve patient
      outcomes and subsequent commercialisation opportunities.

                                                                                     16.
KRA 6: Growth &
                 Development
We will respond to the changing expectations and health care needs of our
community.

6.1   Expand our Mission by pursuing opportunities in both the public and
      private sectors in areas of need in Sydney and rural NSW. In 2007, this
      will include:

           •    Exploring outreach and service networking opportunities to
                provide health care services in under serviced areas,
                including Illawarra Area Health Service and selected rural
                locations.

           •    Subject to the receipt of a Commonwealth funding grant
                through the Rural Private Access Program, explore
                opportunities to develop a private health care presence in
                Griffith in south west NSW.

6.2   Work with NSW Health to achieve a collocation of St Joseph’s Hospital
      and Auburn Hospital. With the collocation plan now approved by
      Government, our efforts in 2007 will focus on securing a funding
      commitment from NSW Health to effect the collocation as part of Stage
      2 of the Auburn Hospital redevelopment.

6.3   Redevelop our public Mental Health, Alcohol and Drug and Community
      Health services in a purpose built facility on the main St Vincent’s
      Hospital Campus (O’Brien Building site) which will be part funded
      through a commercial development and sale of the Caritas site. In 2007,
      we will commence construction of this new facility with a view to
      completion and occupation by 2010.

                                                                                17.
KRA 6: Growth &
            Development cont’d
We will respond to the changing expectations and health care needs of our
community.

6.4   Develop plans for the redevelopment and refurbishment of the main
      ward block of St Vincent’s Private Hospital.

6.5   Increase capacity and improve facilities at the Mater through an
      expansion in ward capacity, the development of the Mater Medical
      Centre and the redevelopment of Justinian House to provide world class
      facilities for the Sydney Melanoma Unit.

6.6   Develop a plan and financing strategy for the redevelopment of the
      Cahill and Cator Buildings with the aim of providing strategic growth
      opportunities for our public and private hospitals.

6.7   Develop a car parking strategy to support the continued, effective
      operations of the facilities housed on the Darlinghurst Campus.

6.8   Develop a business model to offer corporate services, such as Finance,
      IT and Human Resources, to other entities in Catholic health and
      beyond to enhance income streams, reduce overheads and provide
      improved services for smaller health care organisations.

                                                                               18.
Office of the CEO
406 Victoria Street
Darlinghurst NSW 2010
www.svmhs.com.au
T: +612 8382 7171 F: +612 8382 7172
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