CHIEF OPERATING OFFICER TOP END HEALTH SERVICE - CANDIDATE INFORMATION PACK
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CANDIDATE INFORMATION PACK CHIEF OPERATING OFFICER TOP END HEALTH SERVICE
CANDIDATE INFORMATION PACK Chief Operating Officer, Top End Health Service TABLE OF CONTENTS Executive Summary 3 NT Health and Top End Health Service 5 Chief Operating Officer 10 Employment Terms & Conditions 13 How to Apply 14 HardyGroup | IN CONFIDENCE 2
CANDIDATE INFORMATION PACK
Chief Operating Officer, Top End Health Service
EXECUTIVE
SUMMARY
Northern Territory Health (NT Health) is at an important and exciting juncture with the launch of its new
strategic plan that sets out an ambitious yet achievable set of priorities for the next five years. The plan aligns
with the uniqueness of the Northern Territory’s geography and population and has six overarching aims:
• Prevent illness
• Focus on each person
• Redesign to improve access
• Lift performance towards excellence
• Embed research
• Systematise effectiveness and efficiency
The Northern Territory (NT) covers an area of some 1,349,129 square kilometres and is sparsely populated
with approximately 228,833 people accounting for less than one per cent of the Australian population. Over
50 per cent of the population resides in Greater Darwin and approximately 27 per cent of the population are
Aboriginal people. The population demographic group has a higher birth rate and a lower life expectancy,
resulting in a considerably younger population age profile.
Over half of the Aboriginal population in the NT live in remote areas, compared with eight per cent of the non-
Aboriginal population. Over 43 per cent of the NT population reside in remote/very remote areas (22 per cent
nationally); 70 per cent of this cohort who live remotely are Aboriginal and reside in one of 600 communities
or remote outstations.
The Top End Health Service (TEHS) is the largest healthcare provider in the Territory and has an integral role
in the achievement of NT Health’s strategic priorities. It is a statutory body under the Northern Territory
“Health Services Act 2014” with an annual operating budget of $900m and approximately 4260 FTE. It delivers
the following public health services across the Top End region including Darwin, Tiwi Island, East Arnhem and
Katherine:
• Hospital care through four hospitals – Royal Darwin, Palmerston Regional, Katherine and Gove
Hospitals;
• Primary Health Care through remote and community primary health clinics
• Mental Health
• Alcohol and Other Drugs
• Oral Health
• Hearing Health
• Cancer Screening.
NT Health is looking to appoint a Chief Operating Officer for TEHS at this pivotal moment. Are you:
• A confident, experienced and resilient leader?
• Known to successfully champion the delivery of high quality, safe and effective services?
HardyGroup | IN CONFIDENCE 3
CANDIDATE INFORMATION PACK
Chief Operating Officer, Top End Health Service
• Strategic and able to lead as well as support complex change at a systems level?
• Exceptional at partnering and collaborating to improve health and social outcomes?
Please contact Paul Ingle, Hardy Group’s Chief Executive, on +61 (0) 402 796 125
HardyGroup | IN CONFIDENCE 4
CANDIDATE INFORMATION PACK Chief Operating Officer, Top End Health Service NT HEALTH VISION: To be a world leader in the delivery of remote health, through collaboration, excellence and innovation. PURPOSE: Working together, as one system, to deliver better health for all Territorians The Northern Territory (NT) covers an area of some 1,349,129 square kilometres and is sparsely populated with approximately 228,833 people accounting for less than one per cent of the Australian population. Over 50 per cent of the population resides in Greater Darwin and approximately 27 per cent of the population are Aboriginal people. This population demographic group has a higher birth rate and a lower life expectancy, resulting in a considerably younger population age profile. Over half of the Aboriginal population in the NT lives in remote areas, compared with eight per cent of the non-Aboriginal population. Over 43 per cent of the NT population reside in remote/very remote areas (22 per cent nationally); 70 per cent of this cohort who live remotely are Aboriginal and reside in one of 600 communities or remote outstations. Language and culture is diverse with over 200 languages spoken. Overall NT has a young population with the slowest growth rate in Australia; this coupled with the highest premature death rate across all of the population, and the distances involved presents many challenges for service delivery. Social disadvantage is prevalent in many Aboriginal and non-Aboriginal communities in urban, rural and remote settings. Social disadvantage is associated with poorer health, resulting in many people in the NT with high healthcare needs. Health services are provided through five public hospitals, the two largest being in Darwin and Alice Springs: Royal Darwin Hospital (367 beds) and Alice Springs Hospital (183 beds) respectively, the others being in Katherine District Hospital (60 beds), Gove District Hospital (32 beds) and Tennant Creek Hospital (20 beds), with Palmerston Regional Hospital opening mid 2018 having 116 beds when fully operational. Primary healthcare is provided across a range of clinics and Primary Health Centres (74) and for Aboriginal communities in partnership with Aboriginal Community Controlled Health Organisations (ACCHOs). Other providers include a private hospital, a day surgery centre, and many non-government organisations. The HardyGroup | IN CONFIDENCE 5
CANDIDATE INFORMATION PACK
Chief Operating Officer, Top End Health Service
NT Health has recently published it NT Health Strategic
Directions 2018-2022 that responds to the Northern Territory’s
geography and population. The plan sets out six overarching
aims.
NT HEALTH STRATEGIC DIRECTIONS 2018 – 2022
HardyGroup | IN CONFIDENCE 6CANDIDATE INFORMATION PACK Chief Operating Officer, Top End Health Service STRATEGIC DIRECTIONS A: Prevent illness: To invest in and deliver health promotion across the lifespan, initially targeting reduction in at risk behaviours B: Focus on each person: To create innovative and evidenced based models of health service delivery that deliver excellent patient experiences and improved outcomes in the context of the many unique challenges for service delivery in the NT C: Redesign to improve access: To reduce service duplication, engaging with and using technology, and deliver services closer to home, through harnessing the power of partnerships. D: Lift performance towards excellence: Create a reputation for being a workplace and environment where people want to come to work, live and learn. E: Embed research: Our systems of delivery are effective and evidence based. F: Systematise effectiveness and efficiency: Through effective systems pursue organisational excellence in all that we do. HardyGroup | IN CONFIDENCE 7
CANDIDATE INFORMATION PACK Chief Operating Officer, Top End Health Service TOP END HEALTH SERVICE Vision: To ensure all our services and staff focus on a patient- centred approach by putting the needs of our patients at the centre of everything we do. The Top End Health Service (TEHS) is the largest public healthcare provider in the Territory and will has an integral role in the achievement of NT Health’s strategic aims. With the recent change of Government and dissolution of the health service Boards, the Chief Operating Officer will report to the Department of Health’s Chief Executive, Professor Catherine Stoddart PSM, and will be responsible for implementing the six strategic aims of the plan as well as contributing to its Territory wide adoption. Comprised of a number of hospitals and healthcare facilities, including the 367-bed Royal Darwin Teaching Hospital, the TEHS service covers the areas of Darwin, Tiwi Islands, East Arnhem and Katherine. It has an annual operating budget of $900m and 4260 FTE. HardyGroup | IN CONFIDENCE 8
CANDIDATE INFORMATION PACK
Chief Operating Officer, Top End Health Service
Within the TEHS network will also be the soon to open Palmerston Regional Hospital, detailed in the concept
drawing below. This is an exciting project for the Northern Territory as it is the first new public hospital to
open in almost 40 years.
The $170 million facility is jointly funded by the Australian and Northern Territory Governments and is
scheduled to open its doors to patients in August 2018. It will employ approximately 450 full time staff and
provide:
• 24/7 Emergency Department
• General medical ward
• Day surgery
• Maternity services
• Rehabilitation
• Geriatric evaluation and management
• Pharmacy
• Pathology
• Medical Imaging
HardyGroup | IN CONFIDENCE 9CANDIDATE INFORMATION PACK
Chief Operating Officer, Top End Health Service
CHIEF OPERATING OFFICER
POSITION PURPOSE
The Chief Operating Officer’s Primary Objective is to provide strategic leadership and management of the
services, human, financial and physical assets and resources of the Top End Health Service and as a member
of the NT Health Executive actively contribute to the strategic development and operation of the Northern
Territory Public Health System.
KEY DUTIES AND RESPONSIBILITIES
1. Provide the Top End Health Service (HS) with strategic leadership and management within the context
of the Northern Territory (NT) Public Health System.
2. Lead the establishment and maintenance of governance and management systems for the HS ensuring
safe, effective and efficient services, financial sustainability, management of risk internal controls and
sound workforce practices.
3. Ensure compliance with the HS Service Delivery Agreement (SDA), any health service directives, system
policy and relevant legislation
4. Establish and maintain best practice governance over the safety and quality of care and lead the HS to
continuously improve the quality of services.
5. Lead the development of community and stakeholder engagement to build greater local involvement in
health service delivery.
6. Develop and strengthen linkages across HS to ensure resources are used in an effective and equitable
basis for the benefit of people of the NT.
7. Create an environment in which excellence in clinical care will thrive and where innovation, learning
and professional growth are fostered.
8. Identify and manage corporate and clinical risks, including informing the Chief Executive Officer in a
timely manner of issues of public concern or risks that may affect the HS.
9. Follow defined service quality standards, work health and safety policies and procedures relating to the
work being undertaken in order to ensure high quality, safe services and workplaces
10. Foster a positive workplace culture through exemplary leadership practices and role modelling
behaviour.
11. As a key member of the Department’s Executive Leadership Team, actively participate in initiatives to
optimise strategy, planning and delivery of health services and projects in the NT
HardyGroup | IN CONFIDENCE 10CANDIDATE INFORMATION PACK
Chief Operating Officer, Top End Health Service
SELECTION CRITERIA
Essential:
1. Extensive contemporary experience and successful delivery managing hospitals and health services with
a strong focus on performance-based outcomes.
2. Demonstrated high level leadership, systems thinking, problem solving, operational and strategic
management skills with proven business and political acumen.
3. Demonstrated leadership in strategic policy setting and delivering complex projects.
4. Demonstrated high level communication, interpersonal, negotiation and change management skills
with a record of successful change management.
5. Proven ability to lead and participate in complex and diverse teams, to manage through change and to
achieve outcomes while creating a positive organisational culture.
6. Extensive proven experience in systems development and implementation (including risk management,
quality and governance).
7. Sound knowledge of current and emerging health issues and their relationship with key strategic
directions of the department and government.
8. An ability to interact effectively with people from diverse cultures.
Desirable:
1. Relevant tertiary and post graduate qualifications highly desirable.
REPORTING AND KEY RELATIONSHIPS
The Chief Operating Officer will report in to the Northern Territory’s Chief Executive,
Professor Catherine Stoddart PSM,
Directly Reporting into the Chief Operating Officer are The Top End Health Operational and Executive
Management Team, the details of which are on the links below:
Organisational Chart and Top End Health Service Website
HardyGroup | IN CONFIDENCE 11CANDIDATE INFORMATION PACK
Chief Operating Officer, Top End Health Service
KEY DATA
Staffing 4260 FTE approximately
Annual Budget $900 million AUD
Service Location Darwin - Royal Darwin Hospital
Useful Links Role Description
NT Health Website
Organisation Chart
Strategic Plan
HardyGroup | IN CONFIDENCE 12CANDIDATE INFORMATION PACK
Chief Operating Officer, Top End Health Service
EMPLOYMENT TERMS &
CONDITIONS
REMUNERATION A competitive salary package is offered; negotiable depending on
the skills and experience of the successful candidate
CLASSIFICATION Executive Contract Officer 5
DURATION An Executive contract of up to 4 years may be offered.
PRE-EMPLOYMENT PROBITY CHECKS
Information on a person’s suitability for appointment is obtained for all appointments. Potential appointees
will be asked whether there are any reasons why they should not be appointed such as: Information on a
person’s criminal history and other associated probity checks will be sought from those candidates whose
application has progressed to shortlisting for interview.
Applicants unsure about the definition of disclosable criminal convictions or status of any criminal conviction
may wish to seek legal advice in responding to the probity check questions. (A ‘disclosable’ conviction is one
that is recorded by the court and has not been rehabilitated or spent under the Criminal Law (Rehabilitation
of Offenders) Act 1986 and, in the case of Commonwealth convictions, the Crimes Act 1914 (Commonwealth),
and does not breach the confidentiality provisions of the Youth Justice Act 1992.)
Top End Health Service positions will be subject to pre-employment checks such working with children
clearance notice and criminal history checks. A criminal history will not exclude an applicant from this
position unless it is a relevant criminal history. More information on pre-employment checks specific to this
role can be sourced through the vacancy contact.
The Northern Territory Public Service: values diversity and aims for a workforce which is representative of
the community we serve. Therefore, under an approved Special Measures recruitment plan, Aboriginal Torres
Strait Islanders applicants will be given priority consideration and preference in selection for this vacancy if
they meet all essential selection criteria and are suitable at the position level. For further information
If you accept this position, a detailed summary of your merit (including work history, experience, qualifications,
skills, information from referees, etc.) will be provided to other applicants, to ensure transparency and better
understanding of the reasons for the decision. For further information: click here
HardyGroup | IN CONFIDENCE 13CANDIDATE INFORMATION PACK
Chief Operating Officer, Top End Health Service
HOW TO APPLY
The closing date for applications is Friday the 29th of June 2018
The reference number to include in your application is H18_2796
For a confidential discussion, please contact Principal Consultant, Paul Ingle
M: +61 (0)402 796 125
E: pingle@hardygroupintl.com
Please submit application documentation to Search Coordinator, Jane Mather
T: +61 (0)2 9900 0108
E: jmather@hardygroupintl.com
Your application must include:
1. Completed HGI Application Form
2. Cover letter addressed to the search consultant;
3. A written response addressing the key selection criteria, found on page 11; and
4. An up to date copy of your Curriculum Vitae
REFEREES
You will need to provide details of three (3) professional referees. To do so, complete the relevant fields in
the Candidate Profile. You should carefully consider who you select to approach to provide reference advice.
Your current manager must be included. It is customary for referee reports to be requested after interview
and if you are the preferred candidate, your permission will be requested prior to contacting your referees.
PERSONAL INFORMATION
HGI complies with the Privacy Act 1988 (Cth), all applications are treated by HGI in strict confidence, however
in submitting an application you are extending permission to share your application with the Selection Panel.
Personal Information will be used to assess your suitability for appointment to this position. As part of the
selection process, personal information will be dealt with in accordance with HGI’s Privacy Policy and the
Information Privacy Act 2009.
HardyGroup | IN CONFIDENCE 14WHOLE OF
GOVERNMENT
JOB DESCRIPTION
Agency Department of Health Work Unit Top End Health Service
Job Title Chief Operating Officer Designation Executive Contract Officer 5
An Executive contract of up to 4 years may be
Job Type Full Time Duration
offered.
Salary **Inserted by DCIS Recruitment** Location Darwin
Position Number 910 RTF Closing **To be inserted by DCIS Recruitment**
Contact Insert name, telephone number and email of relevant contact person
Agency Information http://www.health.nt.gov.au/
Information for Applications must be limited to a one-page summary sheet and an attached detailed
Applicants resume/cv. For further information for applicants and example applications: click here
Information about If you accept this position, a detailed summary of your merit (including work history, experience,
Selected Applicant’s qualifications, skills, information from referees, etc.) will be provided to other applicants, to ensure
Merit transparency and better understanding of the reasons for the decision. For further information: click here
The NTPS values diversity and aims for a workforce which is representative of the community we serve.
Therefore under an approved Special Measures recruitment plan, ATSI applicants will be given priority
Special Measures
consideration and preference in selection for this vacancy if they meet all essential selection criteria and are
suitable at the position level. For further information: click here
Apply Online Link **Link to the vacancy RTF to be inserted by DCIS Recruitment**
Primary Objective: Provide strategic leadership and management of the services, human, financial and physical assets and resources of the Top
End Health Service and as a member of the NT Health Executive actively contribute to the strategic development and operation of the Northern
Territory Public Health System.
Key Duties and Responsibilities:
1. Provide the Top End Health Service (HS) with strategic leadership and management within the context of the Northern Territory (NT) Public
Health System.
2. Lead the establishment and maintenance of governance and management systems for the HS ensuring safe, effective and efficient services,
financial sustainability, management of risk internal controls and sound workforce practices.
3. Ensure compliance with the HS Service Delivery Agreement (SDA), any health service directives, system policy and relevant legislation
4. Establish and maintain best practice governance over the safety and quality of care and lead the HS to continuously improve the quality of
services.
5. Lead the development of community and stakeholder engagement to build greater local involvement in health service delivery.
6. Develop and strengthen linkages across HS to ensure resources are used in an effective and equitable basis for the benefit of people of the
NT.
7. Create an environment in which excellence in clinical care will thrive and where innovation, learning and professional growth are fostered.
8. Identify and manage corporate and clinical risks, including informing the Chief Executive Officer in a timely manner of issues of public
concern or risks that may affect the HS.
9. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to
ensure high quality, safe services and workplaces
10. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.
11. As a key member of the Department’s Executive Leadership Team, actively participate in initiatives to optimise strategy, planning and delivery
of health services and projects in the NT
Selection Criteria:
Essential:
1. Extensive contemporary experience and successful delivery managing hospitals and health services with a strong focus on performance
based outcomes.
2. Demonstrated high level leadership, systems thinking, problem solving, operational and strategic management skills with proven business
and political acumen.
3. Demonstrated leadership in strategic policy setting and delivering complex projects.
4. Demonstrated high level communication, interpersonal, negotiation and change management skills with a record of successful change
management.
5. Proven ability to lead and participate in complex and diverse teams, to manage through change and to achieve outcomes while creating a
positive organisational culture.
6. Extensive proven experience in systems development and implementation (including risk management, quality and governance).
7. Sound knowledge of current and emerging health issues and their relationship with key strategic directions of the department and
government.
8. An ability to interact effectively with people from diverse cultures.
Desirable:
1. Relevant tertiary and post graduate qualifications highly desirable.
Further Information: Department of Health has a Smoke Free Policy. Staff are not permitted to smoke anywhere on Departmental premises, facilities
or vehicles, nor whilst working off-site. Positions may be subject to pre-employment checks such as immunisation requirements, working with children
clearance notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.
More information on pre-employment checks specific to this role can be sourced through the vacancy contact.
Approved: ***Insert Date of Approval*** ***Insert Name and Title of Approving Delegate***
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