SU PPORT I NG YOU Your guide to student support services 2018 - University of Surrey

 
SU PPORT I NG YOU Your guide to student support services 2018 - University of Surrey
SU PPORT I NG
    YOU

 Your guide to student
 support services 2018

                         Supporting you   1
SU PPORT I NG YOU Your guide to student support services 2018 - University of Surrey
4th                                       TOP 10                                     Once in a lifetime, there is a moment
                      IN THE GUARDIAN
                      UNIVERSIT Y GUIDE
                                                                   IN THE TIMES HIGHER
                                                                     EDUCATION TABLE
                                                                                                             that changes everything, in which the right
                        2016 AND 2017                                 OF TABLES 2017
                                                                                                            people, at the right time, and in the right place
                                                                                                                  come together to create something
                          95%                                        2,300+                                         extraordinary and unexpected.

                   EMPLOYABILIT Y AVERAGE                        PROFESSIONAL TRAINING
                       OVER 5 YEARS*                              PL ACEMENT PARTNERS

                        *BASED ON DATA FROM THE HIGHER EDUCATION STATISTICS AGENCY (HESA)

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SU PPORT I NG YOU Your guide to student support services 2018 - University of Surrey
Welcome
          Being a student is an exciting and rewarding
          time, providing many opportunities, freedoms
          and challenges. At Surrey, we want every student
          to reach their potential, and we know that every
          student is different in the way they respond to the
          unique experiences of university life. Our professional
          staff in student services will help you get the most
          out of your time with us.
          To benefit fully from your University experience, we encourage
          you to engage with support services whenever you need, at the
          earliest opportunity.

          The central Student Services Centre provides dedicated help
          relating to student life (money, visas, housing, wardens, mentors
          and general support). Your Faculty Student Services can respond to
          programme assessment and award queries (see page 25 for
          an overview).

          All our services are free, confidential and impartial. All are
          designed with you in mind. You can access any of our services
          directly – just drop in, phone or email us.

          I wish you all the best in your University experience here at Surrey.
          If you need help just ask!

          Craig Lowe
          Head of Student Support Services

                           surrey.ac.uk/currentstudents/cse.htm

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SU PPORT I NG YOU Your guide to student support services 2018 - University of Surrey
Student Services Centre
    We want all students to make the                     Opening hours (Semester)                            Student Services Teams within the Student Services Centre were highly rated for
    most of their time and opportunity at                Monday – Thursday 8:30am – 5:30pm                   service satisfaction in the 2016 Student Barometer Survey.
    Surrey. If you need information, advice              Wednesday 10:00am – 5:30pm
                                                                                                             Support element                      University
    or support we make it as easy as we                  Friday 8:30am – 5:00pm
                                                                                                                                                  of Surrey
    can for you to get the help you need.                The Student Services Centre is located at the
                                                         heart of the campus, near the Lecture Block,        International Student Advice         92%
    We think of the Student Services Centre as a
                                                         University Hall and Senate House.                   Student Information Desk             97%
    ‘first-stop shop’. If you don’t know where to go,
    come here.                                           Get in touch                                        Wardens in Accommodation             91%
                                                         Read answers to frequently asked questions or
    The friendly staff are trained to deal with a wide                                                       Money Advice                         96%
                                                         submit a query online: surrey.ac.uk/ask
    range of enquiries, and we’re a key source of
                                                         Call us T: +44 (0)1483 686 868                      Student Life Mentors                 96%
    information on many University services. If we
                                                         Email us E: ask@surrey.ac.uk
    can’t answer your question, we will direct you to
    someone who can.
                                                         How we can help you
                                                                                                             We can assist with enquiries regarding:           International Student Support
    Simply visit us, call us or ask a query online.                                                                                                            •   Immigration advice
                                                         The Student Services Centre is a key central
                                                                                                             Student money, fees and funding                   •   Tier IV visa applications
                                                         point for general information on many areas of
                                                                                                             • F inancial advice and support, including       •   Working regulations
                                                         student life, and a source of advice about some
                                                                                                                bursaries and scholarship administration       •   Families
                                                         of the issues that you may be concerned about.
                                                                                                             • Hardship funding, educational trusts and       •   Police registration
                                                                                                                charities
                                                                                                             • State benefits                                  Practicalities
                                                                                                             • Personal and council tax                        •   Childcare and schools
                                                                                                             • Part-time work and National Insurance           •   Housing issues
                                                                                                             • Tuition fees                                    •   Local and national travel
                                                                                                                                                               •   TV licences
                                                                                                             Private sector housing
                                                                                                             • Information, advice and guidance on            Registry and administration
                                                                                                                contracts and resolution of problems for       • Student bank Letters
                                                                                                                private sector accommodation including         • Council Tax Letters (Non GBC areas)
                                                                                                                household mediation                            • International students dependant visits &
                                                                                                                                                               Schengen travel letters

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SU PPORT I NG YOU Your guide to student support services 2018 - University of Surrey
Your student
                    life experiences

    The Student Life central team in the Student Services Centre are members of staff                         Mentors also organise social events for mentees     Mentors work closely with other support staff
    who recruit and manage the work of over 60 Student Life Mentors each year.                                during the year, creating opportunities for         such as Wardens, Security and Court Reception
                                                                                                              students to get to know one another whilst          staff to help promote a safe and friendly
    Student Life Mentoring is a peer support service.     Mentors can help resolve communal living issues     having fun. Previous events have included           community at Surrey.
    All students new to Surrey (undergraduate and         such as food theft, noise, messy kitchens and       quizzes, games nights, film nights, sushi-making,
                                                                                                                                                                  In the 2016 Student Barometer Survey, Student
    postgraduate) are allocated a mentor, who is a        interpersonal conflicts as well as supporting       bowling, ice-skating and barbecues.
                                                                                                                                                                  Life Mentoring was rated with a 96 per cent
    continuing Surrey student. Student Life Mentors       students who face facility problems, academic
                                                                                                              Mentors also actively promote and distribute        satisfaction rate by current students.
    are there to help students settle in, make friends,   challenges, homesickness, loneliness, stress
                                                                                                              information about welfare campaigns, and being      surrey.ac.uk/mentoring
    and to act as an approachable and accessible          or anxiety. Mentors can assist with offering
                                                                                                              at the forefront of student support at Surrey,      mentoring@surrey.ac.uk
    point of contact during the year. They answer         practical advice based on their own personal
                                                                                                              they play a key role in gathering student opinion
    questions and provide advice and information          experience and training, and can signpost
                                                                                                              which helps shape and develop services at the
    about all aspects of life at Surrey.                  students to the relevant support services to seek
                                                                                                              University.
                                                          further assistance if necessary.

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SU PPORT I NG YOU Your guide to student support services 2018 - University of Surrey
Health and wellbeing
                                  We want you to be healthy and                       Services available to registered patients at the
                                  happy during your time at Surrey.                   Student Medical Centre on campus:

                                  Your physical and emotional health                  •   GP care for health conditions
                                  is important and looking after them                 •   Prescriptions
                                  will ensure you get the most out of                 •   Chronic disease management
                                                                                      •   Referrals to specialists
                                  university life.
                                                                                      •   Blood tests
                                  As a Surrey student you are fortunate in having     •   Vaccinations
                                  easy access to health and wellbeing services, and   •   Travel health
                                  we encourage you to take advantage of them.         •   Sexual health and contraception advice

                                                                                      For a full list of other NHS doctors in the area,
                                  Student Health
                                                                                      please see:
                                  The Student Medical Centre in University            nhs.uk
                                  Court is home to Guildowns University Medical
                                  Practice. Guildowns provides an NHS doctor
                                                                                      Don’t forget
                                  service. You need to register with the NHS to
                                  benefit from these services.                        You can always phone the NHS 111 service for
                                                                                      help and advice if it’s less urgent than a 999
                                                                                      emergency call.
                                  How to register
                                                                                      T: 111
                                  We recommend that you register with an
                                                                                      nhs.uk/111
                                  NHS doctor as soon as possible after starting
                                  University. This is especially important if you     Before you arrive make sure you have had your
                                  are not a UK resident. You can register by          Meningitis ACWY and MMR vaccination, for
                                  completing a registration form at the reception     more information speak with your Doctor.
                                  in the Health Centre or online at:
                                  guildowns.nhs.uk

                                  The form must be completed and taken to
                                  Guildowns with proof of identification.

                                  Contact details for Guildowns University Medical
                                  Practice
                                  T: +44 (0)1483 409 309
                                  E: surreyuniversityhealthcentre@nhs.net
                                  W: guildowns.nhs.uk

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SU PPORT I NG YOU Your guide to student support services 2018 - University of Surrey
The Centre for Wellbeing                            Workshops
    The Centre for Wellbeing is here to support your    We occasionally offer workshops to help combat
    health and emotional/psychological wellbeing        stress and enhance wellbeing. To access details
    so that you can reach your full potential during    of our current program and to book, see our
    your time at Surrey. We offer:                      workshops page
                                                        surrey.ac.uk/surreynet/wellbeing/
    •  Health and wellbeing advice
                                                        workshops/index.htm
    •  Guidance on the management of stress
    •  A consultation with a counsellor                 Users entering the service are requested to
    •  Advice on the management of mental              complete a registration form which is reviewed
        health issues                                   by our team of professionals and appropriate
    • Workshops for wellbeing                           support is offered by a range of clinicians.
    • Health and wellbeing promotion initiatives and   We offer mainly short-term, time-focused
        events                                          counselling, however, ongoing support can be
                                                        accessed from the nursing team for coordination
    Health and Wellbeing advice                         of care and liaison.
    The Wellbeing Advisors can provide expert
    advice and information on the following areas to    Opening hours
    support you:                                        All our services are free to students and
                                                        confidential. We are open Monday to Friday
    •   Mental Health
                                                        from 8am to 5pm and you can access any of our
    •   Eating disorders
                                                        services by calling in person, telephoning
    •    Domestic abuse
                                                        T: +44 (0)1483 689 498
    •     Sexual assault
                                                        or emailing us on
                                                        E: centreforwellbeing@surrey.ac.uk
    A Consultation with a Counsellor
    A consultation with a counsellor can help you
    with emotional and psychological issues. It’s an
    opportunity to talk something through, reflect
    and find a way forward. A counsellor will explore
    collaboratively with you what will best help,
    whether that will be self-help, a referral to the
    most appropriate service or agency, or a follow-
    up counselling consultation at the CWB.

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SU PPORT I NG YOU Your guide to student support services 2018 - University of Surrey
Equality, diversity
    and inclusion
    At Surrey, we inspire people to
    achieve wonderful things. We have a
    diverse, vibrant and forward thinking
    community where respect, fairness and
    inclusion are integral to our culture
    and values. These must be upheld in
    everything we do – from recruiting and
    developing talented staff through to
    delivering a rewarding experience to
    all of our students. We must all have
    the opportunity to develop and use
    our talents, share our views and feel
    valued for the contribution we make.
    To continue to attract the best staff and students
                                                                                 Equality is the springboard
    we must demonstrate an ongoing commitment
                                                                             to opportunity. Diversity is the
    to equality and diversity, and ensure the
                                                                           differentiator in making Surrey a
    richness and diversity of society is reflected
                                                                           destination of choice for our staff,
    and celebrated within our institution. This
                                                                            students and visitors. Inclusion is
    understanding and openness to embracing other
                                                                          making sure we leave no one behind.
    cultures and considering equality issues across a
                                                                           Strategy measures the impact and
    broad spectrum is vital in order for the University
                                                                             holds us all accountable for the
    to position itself as both a successful national
                                                                               future of this University.
    and international institution.

    The Equality and Diversity Department will                                       Angie Cousins
    continue to work in partnership with colleagues                                  Head of Equality,
                                                                                  Diversity and Inclusion
    across the University to ensure that Surrey can
    demonstrate excellence through equality and
    inclusion at all levels.

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SU PPORT I NG YOU Your guide to student support services 2018 - University of Surrey
Faith, belief
                                                                                                                General Enquiries                                Faith and Belief space on campus
                                                                                                                E: chaplaincy@surrey.ac.uk                       Quiet space
                                                                                                                                                                 The Quiet Centre is available as a multi-faith,
                                                                                                                Chaplains – On campus full time

    and spirituality
                                                                                                                                                                 quiet environment for individuals and groups,
                                                                                                                Anglican – Andrew Bishop Contact anytime         primarily for prayer, worship, meditation
                                                                                                                T: 07891 994069                                  and contemplation. Access is via a campus
                                                                                                                E: a.bishop@surrey.ac.uk                         ID card. To book a room for a group please email
    The University of Surrey is a vibrant                What Chaplains do                                                                                       the Chaplaincy:
                                                         Chaplaincy offers the provision of worship and         Catholic – John McCarthy Contact anytime         chaplaincy@surrey.ac.uk
    multi-faith, multi-cultural community
                                                         spiritual practices, one-to-one pastoral care and      T: 07870 277743
    and a wonderful place to learn, teach                                                                       E: j.mccarthy@surrey.ac.uk                       The Common Room JB01-10 in Manor Park
                                                         the promotion dialogue and peaceful
    and grow. People of every kind of faith              co-existence between people of different faith                                                          is available for multi-faith prayers, quiet
    and belief are respected for all they                                                                       Chaplains – On campus part time                  study and meetings.
                                                         and belief. We serve all confidentially, discreetly
    bring to University life.                            and non-judgmentally.                                  Buddhist – Geoff Hunt Contact Thursdays,
                                                                                                                Fridays & Sundays
                                                                                                                                                                 Christian space
    Life at Surrey gives an opportunity for the          Who chaplains are                                                                                       There is an Oratory (small chapel) in the
                                                                                                                T: 01483 427170
    expansion of horizons, new experiences,              Chaplains are representative practitioners                                                              Chaplaincy Centre in Wey Flat. For details of
                                                                                                                E: g.hunt@surrey.ac.uk
    discovery and exploration. Some may wish to          who, true to their own faith or belief, engage                                                          Christian acts of worship please contact a
    do this through faith and belief societies and/      openly and honestly with those of all faiths           Hindu – Meeta Joshi Contact anytime              Christian chaplain.
    or through connecting with chaplains from            and none. Chaplains are currently drawn from           T:07886 000509
    different faiths and belief.                         the following faith and belief communities:            E:jmeeta@hotmail.com                             Jewish space
                                                         Buddhist, Christian (Anglican, Methodist/URC,                                                           There is a Jewish Common Room in the
    For many, though not all, it will be a faith or
                                                         Orthodox [Greek], Roman Catholic), Hindu,              Humanist to be appointed                         Chaplaincy Centre. For Jewish community
    belief perspective that makes sense of things                                                               Please contact chaplaincy@surrey.ac.uk
                                                         Humanist, Jewish, Muslim and Sikh.                                                                      activities please contact the Jewish Chaplain.
    and gives shape, meaning and direction to life.
                                                         surrey.ac.uk/faith
    We use the term ‘faith and belief’ because that                                                             Jewish – Alex Goldberg Contact anytime (except
    is identified as a protected characteristic under                                                           Shabbat and Festivals)                           Muslim space
    equality and diversity legislation, so it is not                                                            T: 07939 594212                                  There is a dedicated Islamic Prayer Room for
    solely about religion.                                                                                      E: a.goldberg@surrey.ac.uk                       Muslim daily prayers in the basement of the AA
                                                                                                                                                                 building.
                                                                                                                Methodist – Claire Potter Contact anytime
    Chaplaincy                                                                                                                                                   Friday prayers are usually held in University Hall
                                                                                                                T: 07952 178972
    University Community                                                                                                                                         (Oak House Hall). Notice of the location is always
                                                                                                                E: claire.potter@surrey.ac.uk
    Recognising the dignity of every human being,                                                                                                                sent out in the weekly Islamic Society newsletter.
    the University Chaplaincy exists to support the                                                             Muslim – Husni Hammuda Contact anytime           surreyisoc.com/
    faith and belief aspects of the life of members of                                                          T: 07795 071250
                                                                                                                                                                 Wudu washing facilities are available in the IPR
    the University community, students and staff.                                                               E: h.hammuda@surrey.ac.uk
                                                                                                                                                                 and the Quiet Centre.
                                                                                                                Orthodox – Christodoulos Christodoulou
                                                                                                                Please contact chaplaincy@surrey.ac.uk

                                                                                                                Sikh – Bahadur Singh Contact anytime
                                                                                                                T: 07932 747377
                                                                                                                E: b.singh@surrey.ac.uk

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SU PPORT I NG YOU Your guide to student support services 2018 - University of Surrey
Security                                          Accommodation receptions
                                                                                                            Our Security department offers a safe, secure     Receptions are where you can collect your post,

    Support in your
                                                                                                            and welcoming environment for all staff,          give feedback about cleaning or ask questions
                                                                                                            students and visitors. Our work focuses on        about your accommodation. You are responsible
                                                                                                            keeping you safe and protecting your property.    for keeping your room, bathroom and kitchen

    Court of Residence                                                                                      You can find Security on the ground floor of
                                                                                                            Senate House, available 24 hours a day over 365
                                                                                                            days per year.
                                                                                                                                                              clean. Cleaning is carried out in the communal
                                                                                                                                                              areas of the residences – kitchens, shared
                                                                                                                                                              bathrooms, stairwells and corridors.
                                                                                                            T: +44 (0)1483 68 2002
    Living in a Court of Residence at                   Advice from our Wardens                             T: +44 (0)1483 68 3333 (in an emergency)
    Surrey is often one of the most                     •  Be aware of the Conditions of Residence
    exciting and memorable periods                      •  Observe the fire safety code
    of your University experience.                      •  Take care to secure your own belongings
                                                        •  Seek to solve any minor problems with
    You will live with people not only from different       flatmates yourself
    courses but from all over the world. It’s a         • Try to maintain an open dialogue with your
    fantastic opportunity to learn about different          flatmates
    cultures and ways of living.
                                                        Student Life Mentors
    We are here to make sure you have the best
    possible time living on campus, but in case there   Student Life Mentors exist to help students
    are any problems, you are not alone. We have        settle in, make friends, and to act as an
    people on site and living nearby who can advise.    approachable and accessible welfare presence
    surrey.ac.uk/currentstudents/                       throughout the year.
    accommodation
                                                        The Student Life Mentoring social media pages
                                                        are a great way to keep up-to-date with
    Wardens                                             events and information about all student
    Wardens are responsible for the general welfare
                                                        services at Surrey.
    and discipline within the Courts of Residence       E: mentoring@surrey.ac.uk
    and certain aspects of residence administration.    facebook.com/surreystudent
    If you are staying in University accommodation,     twitter.com/surreystudent
    you’ll be told who your Court Warden is on          pinterest.com/surreystudent
    arrival. Wardens can all be contacted by email,
    and their contact details are online, so you’ll
    always know how to contact them.
    surrey.ac.uk/wardens                                                                                               As wardens, we live among you in the Courts of Residence to support your
                                                                                                                   welfare needs and maintain discipline, when needed. If we can’t provide exactly
                                                                                                                   what you need, we will know who to put you in touch with in order to help.

                                                                                                                                                   Fenanda Haswell
                                                                                                                                                       Warden

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Your international
    experience
    Whether you are from the UK or                       Team availability
    elsewhere, here at Surrey you’ll be                  Monday, Tuesday, Thursday and Friday
    living and working with people from                  9:30am – 12:30pm
    over 120 countries. We can help you                  2:00pm – 4:00pm

    to join the global conversation – a                  Wednesday
    once-in-a-lifetime opportunity.                      10:00am – 12:30pm
                                                         2:00pm – 4:00pm
    International Student Support
    The International Student Support team support       Get in touch
    you before and during your time at Surrey.           Read answers to frequently asked questions or
                                                         submit a query online or call us.
    We’re happy to help with any questions relating      T: +44 (0)1483 686 868
    to being an international student. We can            E: ask@surrey.ac.uk
    provide a range of advice and information,
                                                         W: surrey.ac.uk/ask
    including the latest information on visa issues,
    police registration, regulations on part-time
                                                         Language teaching and English
    work, and inviting relatives and friends to visit.
                                                         language support
    The team also organise events throughout the         The School of English and Languages provides
    year, including welcome and orientation              specialised language teaching and offers a free
    events, an End of Year lunch and opportunities       ‘Global Graduate Award’ programme in foreign
                                                                                                                The University is also an International English   Global Graduate Award Programme (GGA)
    to explore Guildford. Check our Facebook             languages to all Surrey students.
                                                                                                                Language Testing System (IELTS) Test Centre.      surrey.ac.uk/englishandlanguages/study/
    site for more information facebook.com/
                                                         We also offer free English language support            To find out about all that we can offer, please   global_graduate
    UniversityOfSurreyInternational
                                                         during your studies, which is particularly valuable    visit our website.
    To make an appointment or access a drop in           for international students.                                                                              English Language Support Programme (ELSP)
                                                                                                                School of English and Languages                   surrey.ac.uk/englishandlanguages/study/
    session contact the Student Services Centre.
                                                         Our teaching methods are modern,                       surrey.ac.uk/englishandlanguages
                                                                                                                                                                  english_language_programmes
                                                         communicative and enjoyable. In addition, you
                                                                                                                Language Study Area
                                                         can use the Language Study Area, which offers a                                                          IELTS Test Centre
                                                                                                                surrey.ac.uk/englishandlanguages/
                                                         wide range of self-study facilities to all students.                                                     surrey.ac.uk/englishandlanguages/study/
                                                                                                                languages_study_area
                                                                                                                                                                  ielts

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Training for the future
                                  We’re proud of our track record for                 We also run two large Careers Fairs a year
                                  graduate employability. One of the                  and there are daily opportunities to meet with
                                                                                      employers to understand their recruitment
                                  main reasons behind our graduate
                                                                                      requirements. Our careers advisers also work
                                  employability success rate is our                   with academics to bring career relevance to
                                  Professional Training placement                     the subjects you study.
                                  programme. It offers a unique
                                                                                      Sign up for live job opportunities on our
                                  experience to you in terms of gaining
                                                                                      vacancy service and register for our Careers
                                  access to the world of work as an                   newsletter to receive information about
                                  integral part of your studies: meeting              employer-led skills development workshops
                                  employers, developing job search skills             and networking evenings.
                                  and acquiring the employability skills              Surrey students go on to secure graduate roles
                                  that employers look for.                            in most of the leading companies in the UK and
                                                                                      around the world.
                                  The Employability and Careers Centre offers a
                                  wide range of support, including confidential       The Employability and Careers Centre is located
                                  one-to-one advice on careers options and            in the Philip Marchant Building, the same
                                  recruitment processes, and Quick Query sessions     building as the Accommodation Office but the
                                  if you want to drop-in for advice about your CV/    entrance to the Centre is around the side.
                                  job application.

                                  Online careers information is available on our
                                                                                      Opening hours
                                  website, including advice and help with job         Monday 10:00am – 5:00pm
                                  applications, CVs, aptitude tests, interviews and   Tuesday – Friday 9:00am – 5:00pm
                                  assessment centres. Careers information leaflets
                                  and employer directories are also available in      T: +44 (0)1483 689 001
                                                                                      E: careers@surrey.ac.uk
                                  the Centre.
                                                                                      surrey.ac.uk/careers
                                  The Administrator team for the Professional         facebook.com/surreycareers
                                  Training placement programme are co-located         twitter.com/careerssurrey
                                  with the Careers Team, and provide support to
                                  students looking for placements. They work in
                                  partnership with the Senior Professional Training
                                  Tutors and the Careers team to provide support
                                  to placement students.

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ALS can give advice about funding for any study      Assessment and Awards
                                                                                                                related support you need from the Disabled           •A  dvice to students on Extenuating
                                                                                                                Students Allowance (DSA). ALS is a confidential         circumstances (ECs) process
                                                                                                                support service, based on level 4 of the             • Providing information for Appeals and fitness
                                                                                                                University Library.                                     to practice cases
                                                                                                                                                                     • Coursework submission of dissertation, lab
                                                                                                                Opening Hours                                           work and other non-online submissions
                                                                                                                Monday 10:00am – 5:00pm                              • Post examination Board queries on resits etc.
                                                                                                                Tuesday, Wednesday and Thursday                         Assistance with room bookings for LSA
                                                                                                                9:00am – 5:00pm
                                                                                                                Friday 9:00am – 3:00pm                               Personal Tutors
                                                                                                                All year round                                       Personal tutors support student development
                                                                                                                T: +44 (0)1483 689 609

    Suppoting your studies
                                                                                                                                                                     through an on-going personalised point of
                                                                                                                E: als@surrey.ac.uk                                  contact with the University. They provide
                                                                                                                surrey.ac.uk/als                                     students with an induction into the academic
                                                                                                                                                                     community, developing an understanding of the
    Studying at Surrey is about you and                  potential, including those on target for first         Faculty Student Services                             environment by offering guidance and making
    the University becoming partners                     class honours awards, SPLASH also supports the         Programme Management                                 referrals to professional services. For the Code of
                                                         STARS (Surrey’s Top Achievers Recognised and           • Faculty welcome and induction programmes          Practice on personal tutoring see:
    in learning. Whilst your tutors and
                                                         Supported) programme.                                  • Allocation of students to tutor and lab           surrey.ac.uk/quality_enhancement/
    teaching staff will support you                      E: splash@surrey.ac.uk                                                                                      standards/index.htm
                                                                                                                   groups
    throughout your degree, your success                 surrey.ac.uk/student-personal-learning-                • Production of class registers
    is in your own hands. These services                 study-hub-splash                                       • Monitoring of progression, suspension             Office of Student Complaints, Appeals
    can help you to get the most out of                                                                            transfers and withdrawals                         and Regulations (OSCAR)
    your studies and achieve your goals.                 Library                                                • Advice to students on module changes made         The Office of Student Complaints, Appeals and
                                                         The Library offers a wide range of print and              by students in two week periods at the start of   Regulations is responsible for the consideration
    Splash                                               electronic books, publications and learning               each semester                                     of individual cases under University procedures
                                                         materials. Facilities include silent, quiet and        • Support Boards of Studies and Student staff       and Regulations for Academic Appeals.
    The Student Personal Learning and Study Hub
                                                         group working zones and bookable group study              consultative committees
    (SPLASH) is a student-centred area designed to
                                                                                                                • Non-standard programmes                            Formal University panels, (including disciplinary,
    enhance your study. Helping in your academic         rooms. During semester it is open 24 hours a
                                                                                                                • Student exchanges                                  fitness to practise/study, student welfare, and
    and personal development, Student Learning           day. surrey.ac.uk/library
                                                                                                                • Personal tutor allocation and recording of        academic appeal panels) are also administered
    Advisers can assist you in improving your writing,
                                                                                                                   personal tutor meetings                           through this office.
    presenting, revision, time management or any         Additional Learning Support (ALS)
                                                                                                                • UKVI monitoring, working closely with Visa
    other academic skills. Similarly, as designated      If you have a disability or a specific learning                                                             General information on the processes involved,
                                                                                                                   compliance Officer
    subject experts for each Faculty, Information        difference, ALS can offer you a wide variety of                                                             and copies of relevant documents, are
                                                                                                                • Liaison with Students’ Union on student reps
    Skills Librarians will be ready to connect you       support and adjustments.                                                                                    available online. More detailed guidance about
                                                                                                                   and uploading to SU systems
    with the right information resources for your                                                                                                                    complaints, appeals or the University regulations
                                                         If you give permission, ALS staff will liaise with     • Short course administration
    academic study and to offer advice on how                                                                                                                        is available from your academic department.
    to use and reference the various resources           University departments and services to provide                                                              Advice on individual cases is only offered by the
    effectively. With the aim of ensuring that all       your support based on your recent medical or                                                                Students’ Union.
    students have the opportunity to fulfil their        psychologist report. If you think you might be                                                              surrey.ac.uk/currentstudents/study
                                                         dyslexic, you can ask for an SpLD screening.

24 surrey.ac.uk                                                                                 #createwonder                                                                                              Supporting you 25
OPEN DAYS
                                                                    Book a place on one of our Open Days where you can

                  Create Wonder.                                meet students and academics, explore our campus and discover
                                                                     more about the courses that have fired your interest.
         Start your journey at one of our Open Days.                             Friday 30 June 2017
                                                                                Saturday 1 July 2017
                                                                             Saturday 16 September 2017
                                                                              Saturday 14 October 2017
                                                                               To book your place, please visit:
                                                                                   surrey.ac.uk/opendays

                                                                                    CAMPUS TOURS
                                                                        We run campus tours every Wednesday at 1pm
                                                                  – a great opportunity to explore our facilities and services.
                                                                     For more details and to make a booking, please visit:

                                                                                  surrey.ac.uk/campustour

                                                                                     VIRTUAL TOUR
                                                                       Take a virtual tour, giving you a panoramic view
                                                                    of the whole campus and our local area – please visit:

                                                                                  surrey.ac.uk/virtualtour

                                                                                  Connect and explore

                                                                                        #createwonder

26 surrey.ac.uk                                 #createwonder                                                                     Supporting you 27
Disclaimer
     Every effort has been made to ensure the accuracy of the information contained in this brochure at the time of going to print
                                                             (May 2017).

      The University takes reasonable steps to provide the educational and other services described in this brochure but reserve
              the right to introduce reasonable changes to the services including the way in which they are delivered.

    Should industrial action or circumstances beyond the control of the University interfere with its ability to provide any services,
                             the University will use reasonable steps to minimise any resultant disruption.

         Please refer to the University website for updated information relating to any matters contained in this brochure.
    Where the information contained on the website differs from that in this brochure, the information on the website supersedes
                                            the information contained in this brochure.

                             We advise all applicants to view the website prior to making any application.

28 surrey.ac.uk                                                8145-0317                                             #createwonder
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