Summary of Beneficiaries Our Programmes and Services

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Summary of Beneficiaries Our Programmes and Services
Summary of              Our Programmes
Introduction                                                        
                       Beneficiaries           and Services

                                               Management and
Acknowledgements      Public Disclosure                             
                                               Financial Statements
Summary of Beneficiaries Our Programmes and Services
1

                                                                                                                                                                                           2
                                                                                         Board of Management

   About Fei Yue Community Services                                                      During the financial year ended 31 March 2019, there were 5 meetings held
                                                                                         (2 were conducted after the election).                                                            3
   Fei Yue Community Services was established in 1996, with a mission to effect life
   transformation through the provision of quality social services.                      We maintain Board Members who have served for more than 10 consecutive
                                                                                         years to ensure stability of the board and to minimise possible disruptions to
                                                                                         the operation.
   Our services and programmes, which are varied and cater to the needs of different
   client populations, include counselling, adoption, family life education, early                                                                                                         4
   intervention programmes for infants and children, and services for youths, elderly,   They play an important role to guide the new members and helping them adapt
   inmates and their families.                                                           to our organisation culture. Their areas of expertise are needed in our current
                                                                                         board composition.

   Values
                                                                                                         Name                 Designation       Date of Appointment Attendance

                                                                                          1          Mr John Ang               President            21 Aug 2018        4/5
                     Integrity                            Teamwork
                     Walk the Talk                        Walk Together                   2       Mr Tan Hoon Chiang         Vice President         21 Aug 2018        3/5

                                                                                          3        Mr Ng Beow Hock         Honorary Secretary       21 Aug 2018        2/2
                                                          Innovation & Learning
                     Thoughtfulness                       Work Creatively and             4    Mr Pan Chuan-Chih George    Honorary Treasurer       21 Aug 2018        3/5
                     Work Considerately                   Learn Continuously
                                                                                          5       Dr Thang Leng Leng       Committee Member         21 Aug 2018        5/5

                                                                                          6     Mr Poh Boon Nee Bernie     Committee Member         21 Aug 2018        2/5

   Charity Status                                                                         7    Mr Chong Shaw Cheng David Committee Member           21 Aug 2018        2/2

   IPC Registration No.:       000200
                                                                                          8         Ms Ong Ai Weig         Committee Member         21 Aug 2018        2/2
   Charity Registration No.:   01364
   ROS Registration No.:       148/1996WEL                                                9    Mr Cheong Jun Ming Mervyn   Committee Member         21 Aug 2018        1/2
   UEN:                        S96SS0134G
   Registered Address:         Blk 185 Bukit Batok West Ave 6 #01-187 Singapore 650185    10        Ms Lie Chin Chin       Committee Member         21 Aug 2018        0/2
   Governing Instrument:       Constitution                                                                                                         26 July 2016
   Banker:                     OCBC, Standard Chartered, UOB                              11      Mr Yek Nai Hui Roger     Honorary Secretary     (Resigned on 21      3/3
                                                                                                                                                     Aug 2018)
   Auditor:                    RSM Chio Lim LLP
                                                                                                                                                    26 July 2016
                                                                                          12       Mr Lee See Kwang        Honorary Treasurer     (Resigned on 21      3/3
                                                                                                                                                     Aug 2018)

                                  Summary of                        Our Programmes                                                                                         Management and
Introduction                                                                              Acknowledgements                          Public Disclosure
                                  Beneficiaries                      and Services                                                                                        Financial Statements
Summary of Beneficiaries Our Programmes and Services
1

                                                                                                                                                   2

    Organisation                                                             Board of                                                              3
                                                                             Management
    Structure
                                                                                                                                                   4

                                      HR          Finance                     Investment        Audit         Programme and
                                   Committee     Committee                    Committee       Committee     Services Committee

                                                                  Senior        Corporate
                                                                Management       Services

                                   Social         Prison Care        Eldercare        Specialised     Youth       EIPIC
                              Entrepreneurship      Division      Services Division   Programme      Division    Division
                                  Division                                              Division

                   Summary of                  Our Programmes                                                                      Management and
Introduction                                                              Acknowledgements            Public Disclosure
                   Beneficiaries                and Services                                                                     Financial Statements
Summary of Beneficiaries Our Programmes and Services
1

                                                                                                                                                                                                        2
Sub-Committee Members

HR Committee                                                    Finance Committee                                             Investment Committee
                                                                                                                                                                                                        3
            Name           Designation    Date of Appointment              Name           Designation   Date of Appointment             Name          Designation   Date of Appointment

 1   Mrs Seah Kheng Yeow    Chairman         10 Sept 2015        1    Ms Lie Chin Chin     Chairman         24 Aug 2017        1   Ms Lie Chin Chin    Chairman         6 May 2010

 2       Ms Lynn Lim        Member           16 Aug 2007         2   Mr Tan Hoon Chiang    Member          31 July 2008        2   Mr Lawrence Kwok    Member           6 May 2010                      4
 3     Mr Leng Chin Fai     Member           16 Aug 2007         3    Mr Leng Chin Fai     Member          31 July 2008        3   Ms Aw Lay Hoon      Member           6 May 2010

 4      Mr John Ang         Member            4 Dec 2015         4   Mr Lee See Kwang      Member           26 July 2016       4       Dr Thang        Member           4 Dec 2015

 5   Dr Thang Leng Leng     Member            24 Aug 2017        5    Mr David Chong       Member           26 Oct 2017        5    Lawrence Kwok      Member           26 Oct 2017

 6      Mr George Pan       Member            26 Oct 2017        6   Mr Lawrence Kwok      Member           26 Oct 2017

Programme Committee                                             Audit Committee

            Name           Designation    Date of Appointment              Name           Designation   Date of Appointment

 1      Mr John Ang         Chairman         20 April 2009       1    Mr David Chong       Chairman         21 Feb 2018

 2        Dr Thang          Member           20 April 2009       2   Mr Tan Hoon Chiang    Member          20 April 2009

 3     Ms Lee Siang Ju      Member           20 April 2009       3   Mr Ng Beow Hock       Member          20 April 2009

 4     Mr Lim Mou Nyee      Member            26 Jan 2010        4      Ms Lynn Lim        Member          20 April 2009

 5    Mr Lee See Kwang      Member            26 Jan 2010        5   Mr Lawrence Kwok      Member           26 Oct 2017

 6      Mr Arthur Ling      Member           10 Sept 2015        6      Mr Roger Yek       Member          20 April 2009

 7      Mr Bernie Poh       Member            26 Oct 2017

 8        Ms Iris Lin       Member            26 Oct 2017

 9   Ms Cheng Wen Shan      Member            26 Oct 2017

                                         Summary of                    Our Programmes                                                                                                   Management and
Introduction                                                                                                Acknowledgements                      Public Disclosure
                                         Beneficiaries                  and Services                                                                                                  Financial Statements
Summary of Beneficiaries Our Programmes and Services
1

                                                                                                                                                                                             2
President of Fei Yue Community Services Message
                                                                                                       Senior Management                                                                     3
   Give thanks, give hope.                                                                             Staff strength (As at 31 March 2019): 333

   Each year, the Fei Yue family takes stock of the resources and the provisions we have been          Total annual remuneration of three highest paid:
   blessed with and how we have used them to transform the lives of our clients.                       Less $100,000 = 0
                                                                                                       $100,001 - $200,000 = 3                                                               4
   On an annual average, we have reached out to about 62,000 individuals. That translated into         $200,000 - $300,000 = 0
   who they are connected to as well; as part of a family, as part of the community, and as part
   of our country. Our services continue to reach out to the community and to the broken, the          Number of paid staff who are close members of the
   disadvantaged, the needy, and the helpless. Each encounter never fails to remind us how to          family of Executive Head or Board Members:
   stay relevant and serve with steadfastness. In order to effect transformation, we must remain       Less $100,000 = 1
   steadfast to our mission to be an effective agency.                                                 $100,000 to $200,000 = 0

   Fei Yue has grown “bigger”. We have expanded and extended services beyond counselling
   because we want to give hope to more.
                                                                                                                 Name                                 Designation
   Dementia and mental well-being are areas we have begun to delve into. We started
   SilverStation to address dementia care in the anticipated silver tsunami and adapted our              1       Mr Leng Chin Fai                     Executive Director
   Retiree Centre programmes to cater to more dementia-related activities such as Arm Chair
   Travelling and Music Therapy. Our Combined Kitchen helps to whip up delicious and nutritious          2       Ms Lim Lay Muay, Lynn                Director
   meals to our seniors and our children. And, we officially opened a third Centre for our infants
   and children with special needs at Upper Thomson.                                                     3       Mr Ling Koon Hwai, Arthur            Director

                                                                                                         4       Ms Aw Lay Hoon                       Senior Assistant Director
   Another heartening witness, is having one of our younger social workers conferred the
   Promising Social Worker Award 2018. Benjamin Yeo from the Youth Services, has contributed
                                                                                                         5       Ms Iris Lin                          Assistant Director
   greatly to the youth street outreach intervention scene in Singapore. He has adapted and
   adopted various models, used in Hong Kong and tailoring it locally for the youth work.
                                                                                                         6       Ms Cheng Wen Shan                    Assistant Director
   The work and needs will never cease as the complexities arise. There will be emerging needs           7       Ms Joyz Tan                          Senior Manager
   and solutions that need more partnerships and collaborations across sectors. Fei Yue will go
   deeper into fundraising for resources and needs, so that we can delve deeper to bring about
   efficacy. Our soliciting for more corporate support has been a rewarding one last financial
   year, and we will continue to cultivate more, and sustainable partnerships. May we partner
   towards a greater good.

   by John Ang, President

                                   Summary of                        Our Programmes                                                                                          Management and
Introduction                                                                                         Acknowledgements                    Public Disclosure
                                   Beneficiaries                      and Services                                                                                         Financial Statements
Summary of Beneficiaries Our Programmes and Services
Summary Of Beneficiaries for FYCS
1 April 2018 to 31 March 2019

                                                                       No. of                                                                  No. of
     Services                                                                                      Services
                                                                       Beneficiaries                                                           Beneficiaries

 1   FAMILY CENTRAL                                                                                SPECIALISED PROGRAMMES
                                                                                               4
                                                                                                   & SERVICES
     Community & School
                                                                        2,551                      Transnational Family Support
     Professional Development
     Academy of Human Development                                       1,933                      Happiness@Fei Yue

 2   PRISON CARE SERVICES                                                                          - Retirees Centre

     Family Resource Centre (Casework                                                              - IRENE                                     271
                                                                        966
     and Information & Referral)                                                                   - CREST                                     1,029
     Family Programme                                                   2,045                      - COMIT                                     269
     Community-based Programmes                                         3,403                      Children-In-Care                            49

 3   ELDERCARE SERVICES                                                                        5   EIPIC SERVICES

     Cluster Support                     (Hougang / Serangoon)          200                        Jurong East                                 323
     Cluster Support                     (Choa Chu Kang / Bukit Panjang) 205                       Wellington                                  139
     Senior Group Home                   (Hougang)                                                 Upper Thomson                               10
                                                                        4
     Senior Group Home                   (Teck Whye)
     Senior Activity Centre              (Teck Whye)                    444                    6   YOUTH SERVICES

     Senior Activity Centre              (Hougang)                      675                        P180                                        32,145

     Senior Activity Centre              (Senja)                        972                        Rehabilitation                              239

     Senior Activity Centre              (Limbang)                      392                        Youth GO!                                   273

     Senior Activity Centre              Buangkok Green SAC (SA)        195                        New Media                                   392

     Senior Activity Centre              Hougang Dewcourt SAC (SA)      778                        egen                                        403

     Senior Activity Centre              Limbang Green SAC (SA)         428                                                              TOTAL 61,817

     Senior Activity Centre              Sunshine Court                 63
     Elder Education                                                    4,080
     Inter-generational
                                                                        4,953
     Programme (School)
     Eldercare (Vol Mgt)                                                1,988

     Healthcare Support Deparment        Homecare

                                        Summary of                            Our Programmes                                                                     Management and
Introduction                                                                                              Acknowledgements        Public Disclosure
                                        Beneficiaries                          and Services                                                                    Financial Statements
Summary of Beneficiaries Our Programmes and Services
1

              Specialised                                                     Specialised Programmes Division focuses on children and families, providing
                                                                                                                                                                                                                             2
                                                                              them with a range of diverse services to cater to changing societal needs.
              Programames Division

              Children-In-Care Services                                                                     Child Placement
              Children-In-Care Services (CICS) is a specialised programme to provide                        We successfully placed 2 children referred by the Child Protection Service to
              adoption services to childless couples and adoptive families.                                 loving adoptive families that are committed to raise them.

              CICS is accredited by the Ministry of Social and Family Development (MSF)
              to conduct Home Study assessments (HSR – Home Study Report) for                               Child Matching Programme
              prospective adopters and is committed to keeping professional assessment
              standards with a pool of trained assessors accredited by MSF.                                 There were 10 couples who received favourable HSR signed up to be on the
                                                                                                            waiting list. In the past financial year, CICS also worked with 19 birth mothers/
                                                                                                            parents at different stages of their pregnancy who were considering placing
              Adoption                                                                                      their child for adoption.

              CICS carried out 49 adoption cases in the last financial year, April 2018 –
              March 2019. The total number of cases comprised of 39 Home Study Reports                      Fostering
              (HSR) and 10 Stepchild Adoption from China. Out of the 39 HSRs, 35 were
              couples and 4 were single applicants. There were 4 applications for adoption                  CICS also received 56 fostering cases referred by the MSF for assessment. As
              of related child from China.                                                                  CICS hopes to channel our focus more on adoption works, we will discontinue
                                                                                                            the Fostering Assessment Report.

              Trends in Adoption Applicants
              Occupation                                                                                    Age                                                  Marital Status

                Occupation                                                     FY 2018/19                     Age Group              FY 2018/19                    Marital Status         FY 2018/19

                Director, Managerial and Professional Specialty Occupations     38                            25-29                   2                            Couple                  35

                Self-Employed                                                   10                            30-34                   12                           Single                  4

                Technical, Sales and Administrative Support Occupations         15                            35-39                   21

                Service Occupations                                             9                             40-44                   21

                Precision, Production, Craft and Repair Occupations             4                             45-49                   19

                Operators, Fabricators and Labourers                            2                             50 and above            19

                Homemakers                                                      16

Specialised                                                                                                                                                                                      Academy         Corporate
                                                                       Community              Prison Care
Programmes    Family Central             Project FAMILY                                                                 Eldercare                  EIPIC               Youth Services            of Human         Services
                                                                      Mental Health            Services
  Division                                                                                                                                                                                      Development       Division

                                                       Summary of                           Our Programmes                                                                                               Management and
              Introduction                                                                                                   Acknowledgements                         Public Disclosure
                                                       Beneficiaries                         and Services                                                                                              Financial Statements
Summary of Beneficiaries Our Programmes and Services
1

              Service Outcomes/                    Adoption Talks/Workshops                                     Adoptive Families Support Group Gatherings
                                                                                                                                                                                                    2
              Accomplishments                      CICS conducted 15 talks, with topics including “Disclosing
                                                   Adoption to Your Child” and “Pre-Adoption Briefing”
                                                                                                                We facilitated discussion groups on the topic of Disclosure
                                                                                                                and had a very meaningful time with the adoptive parents.
                                                   (PAB). In the last financial year, we have reached out to    We also facilitated a family bonding activity through pizza
                                                   536 prospective adoptive parents, and received good          making at Pastamania.
                                                   feedback from the participants. The rating for overall
                                                   helpfulness is 99.01 % and the recommendation rate is
                                                   90.77%.

Specialised                                                                                                                                                           Academy           Corporate
                                                 Community               Prison Care
Programmes    Family Central   Project FAMILY                                                     Eldercare              EIPIC              Youth Services            of Human           Services
                                                Mental Health             Services
  Division                                                                                                                                                           Development         Division

                                        Summary of                  Our Programmes                                                                                              Management and
              Introduction                                                                              Acknowledgements                    Public Disclosure
                                        Beneficiaries                and Services                                                                                             Financial Statements
Summary of Beneficiaries Our Programmes and Services
1

                                                                                                                                                                           2

                     Family Central
                     Family Central is a one-stop platform that coordinates and
                     organises various programmes and courses to help families
                     bond and stay intact.

                     Community & School
                     The Family Life Education team looks at organising various workshops and
                     programmes to help foster bonds and relationships within the family. We
                     worked with schools and communities.

                     A total of 50 workshops were conducted in the communities and 28
                     workshops were conducted in schools. 2551 individuals found the
                     programmes to be helpful.

                     Marriage Preparation and Marriage Enrichment Programmes
                     PREP is an evidence-based Marriage Preparation Programme developed by
                     Dr. Howard Markman and Dr. Scott Stanley from the University of Denver.
                     The programme aims to help couples enhance their communication,
                     manage expectations and build strong marriages.

                     Apart from PREP, we also conduct our own in-house Marriage Preparation
                     Courses. We have conducted 102 PREP sessions at ROM and 6 Marriage
                     Preparation Courses at our premises, reaching approximately 1020 couples

                     Early Marriage Support (EMS) Programme
                     EMS is a marriage preparation and support programme which prepares
                     young couples, i.e. grooms 18 to 24 years old and/or brides 18 to 20 years
                     old, for a healthy and enriching marriage and family life.

                     The 20 hours pre-marriage programme comprises of two individual
                     sessions and 4 workshops, and help couples understand each other better,
                     and provide practical skills to build a strong marriage. A total of 100
                     couples attended the EMS programme.

Specialised                                                                                                                                     Academy        Corporate
                                                             Community                Prison Care
Programmes    Family Central       Project FAMILY                                                   Eldercare      EIPIC   Youth Services       of Human        Services
                                                            Mental Health              Services
  Division                                                                                                                                     Development      Division

                                                Summary of                        Our Programmes                                                       Management and
              Introduction                                                                              Acknowledgements   Public Disclosure
                                                Beneficiaries                      and Services                                                      Financial Statements
Summary of Beneficiaries Our Programmes and Services
1

              Programmes Funded by Singapore Exchange                                                                                                                                     2
              Happy Family Programme                                    Alpha Kidz Holiday Programme

              Happy Family Programme is an FLE Programme                Alpha Kidz Holiday Programme is a 2.5 day
              where each family is matched with a befriender after      programme targeting low-income families with
              an orientation session. The befrienders conduct 4         children aged 7 to 12 years old. The programme aims
              one-hourly home-based family life sessions with           to equip participants with budgeting knowledge and
              each family. The topics include positive parenting,       skills, as well as life skills.
              communication (love languages), stress and anger
              management as well as financial literacy. At the end      Through a series of workshops and activities, the
              of the home-based family life sessions, families are      children also developed a growth mindset, positive
              invited to a 2D1N stay in camp.                           attitudes and character development. 61 parents and
                                                                        children attended the Alpha Kidz Holiday Programme
              In 2018, Family Central teamed up with Fei Yue Family     during this financial year.
              & Counselling Services Division and Fei Yue Strategic
              Planning and Research division to incorporate parts       90% of adult parents said that they have learnt steps
              of play therapy into the 2-day 1-night (2D1N) camp        to manage their money well and 88% said that they
              along with an evidence-based practice framework. 19       have learnt how to deal with financial challenges after
              families attended the Happy Family Programme this         the programme. 75% of children said that they want to
              financial year.                                           practice better self-control and 80% of children said
                                                                        that they will start regular saving as a habit.

                   What Some Families Say

                   • It helps to improve my ways to discipline my children.

                   • Know what to set for family rules, stand firm on my position.

                   • 让平时忙碌的父母又在经济上有些困难的父母在此轻松的一起度过, 让我有亲子时间,也和孩子之间有更多活动.

                   • 更了解和孩子的沟通, 学习真正的为人父母的态度.

                   • 更懂与孩子互动, 知道如何与孩子的相处.

Specialised                                                                                                                                                    Academy        Corporate
                                                                Community               Prison Care
Programmes    Family Central          Project FAMILY                                                              Eldercare       EIPIC   Youth Services       of Human        Services
                                                               Mental Health             Services
  Division                                                                                                                                                    Development      Division

                                                  Summary of                         Our Programmes                                                                   Management and
              Introduction                                                                                             Acknowledgements   Public Disclosure
                                                  Beneficiaries                       and Services                                                                  Financial Statements
1

              Project FAMILY (Transnational Support Centre)                                                                                                                                            2
              Project FAMILY journeys with transnational couples (Singapore citizens marrying non-residential foreigners) since
              December 2014. This is a partnership between MSF and Care Corner. Besides providing marriage preparation programmes,
              participants are invited to a variety of programmes to help their transition from singlehood to married life in Singapore.

                     Our Beneficiaries at a Glance

                                  2013                                                                    283
                                  New couples who                                                         Couples who were
                                  joined the programme                                                    buddied with volunteers

                                  356                                                                     151
                                  Participants who                                                        Family members who
                                  joined our activities                                                   benefited from our programme

              Marriage Preparation Courses                                      Couples are introduced to Project FAMILY through the different marriage preparation classes.

              Marriage Preparation Programme (MPP)                              Marriage Support Programme (MSP)                               MPSP
              Marriage Preparation Programme (MPP) is a 3-hour                  Marriage Support Programme (MSP) is an 8-hour
              programme conducted at the Registry of Marriage to
              introduce couples on the various cross-cultural aspects of
                                                                                programme conducted at the Project FAMILY centre that
                                                                                helps couples focus on building on their fundamentals of
                                                                                                                                                      23                   163
              a transnational marriage.                                         marriage, as well as sharing on the practical aspects of              CLASSES              COUPLES
                                                                                daily living in Singapore.

                       128                         1850                                  52                         538
                       CLASSES                     COUPLES                               CLASSES                    COUPLES

Specialised                                                                                                                                                                 Academy        Corporate
                                                                 Community              Prison Care
Programmes     Family Central         Project FAMILY                                                             Eldercare                 EIPIC       Youth Services       of Human        Services
                                                                Mental Health            Services
  Division                                                                                                                                                                 Development      Division

                                                   Summary of                       Our Programmes                                                                                 Management and
              Introduction                                                                                             Acknowledgements                Public Disclosure
                                                   Beneficiaries                     and Services                                                                                Financial Statements
1

              Project FAMILY (Transnational Support Centre)                                                                                                                                                     2

               Social Outings                                              Share-A-Skill                                             Language Exposure Training
               Social activities and outings are organised                 The foreign spouses are empowered to support and          Language is also a common challenge faced
               monthly and during the significant festive seasons          contribute back to the other foreign spouses.             by many of the foreign spouses when they first
               (Chinese New Year, Hari Raya Puasa, National Day,                                                                     come to Singapore. As such, the team provides
               Deepavali and Year End Party).                              Share-A-Skill programme encourages foreign                a variety of different language classes for both
                                                                           spouses who are willing to teach others a skill to        English and Mandarin to help in the foreign
               A total of six new activities were introduced to            have a platform at the centre to conduct such             spouses’ integration to Singapore.
               the transnational couples during the financial year,        lessons.
               including crochet, making batik chocolate, toy-                                                                       With the support of our volunteers, we
               making using socks, popsicle lantern making,                Providing a venue and subsidising the logistics costs,    completed 3 runs of English and 2 runs of
               tang yuan and dessert.                                      the participants are encouraged to practice using         Mandarin class during the financial year. 63
                                                                           their English or Mandarin during the sessions to          participants benefitted from the class.
                                                                           build their comfort in the language.
                                                                                                                                     Part of these language exposure classes
                                                                                                                                     includes a trip to the NTUC supermarket where
                                                                                                                                     participants are taught how to read food labels
                                                                                                                                     and understand the various signage around the
                                                                                                                                     store. 31 participants took part in this programme
                                                                                                                                     and shared positive feedback on how it has
                                                                                                                                     helped them in their adjustment to Singapore.

Specialised                                                                                                                                                                     Academy             Corporate
                                                                Community            Prison Care
Programmes    Family Central         Project FAMILY                                                            Eldercare            EIPIC             Youth Services            of Human             Services
                                                               Mental Health          Services
  Division                                                                                                                                                                     Development           Division

                                                  Summary of                    Our Programmes                                                                                              Management and
              Introduction                                                                                          Acknowledgements                 Public Disclosure
                                                  Beneficiaries                  and Services                                                                                             Financial Statements
1

                                                                                                                                                                          2
                  Community Mental Health
                  – Happiness@Fei Yue
                                                                                                                                                                          3
                  Happiness@Fei Yue is a community mental health department
                  providing a suite of community-based mental health programmes
                  (i.e. COMIT, CREST, IRENE, and RC) to aid in the prevention,
                  community support and intervention of mental illness, and
                  to ensure care and support for persons who are at risk of or
                                                                                                                                                                          4
                  diagnosed with mental illness and their caregivers.

                  COMIT@Fei Yue
                                                                                                                                                                          5
                  COMIT@Fei Yue is an allied health led team who works with
                  community partners to provide person-centred care that caters
                  to the health and social needs of clients aged 16 years old and
                  above who are diagnosed with or suspected to have mental
                  health conditions.
                                                                                                                                                                          6
                  The team supports clients living in Woodlands, Taman Jurong,
                  Choa Chu Kang, Yew Tee and Bukit Batok. COMIT@Fei Yue
                  works closely with healthcare teams (i.e. NUHS G-RACE, NUHS
                  ASCAT and CCK Memory Clinic) to meet both the health and
                  psychosocial needs of our clients.                                                                                                                      7
                  23% of our clients show 20% and more improvement in the
                  GAF scale at the post assessment and/or at point of discharge,
                  while 60% of our clients showed 20% and more improvement
                  in the Sheehan Disability scale at the post assessment and/
                  or at point of discharge, indicating an improvement in their
                  overall functioning level, in terms of psychological, social and
                  occupational functioning.

Specialised                                                                                                                                    Academy        Corporate
                                                             Community               Prison Care
Programmes    Family Central        Project FAMILY                                                 Eldercare      EIPIC   Youth Services       of Human        Services
                                                            Mental Health             Services
  Division                                                                                                                                    Development      Division

                                                Summary of                       Our Programmes                                                       Management and
              Introduction                                                                             Acknowledgements   Public Disclosure
                                                Beneficiaries                     and Services                                                      Financial Statements
1

              Fei Yue CREST
                                                                                                                                                                                  2
              Fei Yue CREST (Community Resource, Engagement & Support Team) is a
              basic community safety net to support older persons aged 40 and above,
              who are at risk or suspected or diagnosed with mental health conditions
              (e.g. dementia & depression) as well as their caregivers who need additional
              support to care for their loved ones in the community.                                                                                                              3
              CREST increases public awareness of mental health by organising mass and
              targeted outreach events, talks, door-to-door and training of community
              partners to provide mental health information and education. Fei Yue
              CREST currently has three teams, serving older persons residing at different
              geographical areas e.g. West region and North-East region.                                                                                                          4
              In the past year, Fei Yue CREST has served a total of 1,029 clients and
              partnered with various community partners to organise 62 outreach events
              to a total of 6,936 participants to increase public awareness on mental health.
              CREST workers have conducted 2,365 home visitations and linked clients                                                                                              5
              to the appropriate care and assistance in the healthcare and social service
              system for diagnosis, treatment and community assistance.

                CREST Teams                       Service Areas                                                                                                                   6
                                                  Queenstown, Commonwealth, Holland Close,
                Fei Yue CREST @ Queenstown
                                                  Tanglin Halt, Ghim Moh, Clementi

                Fei Yue CREST @ Hougang           Hougang, Serangoon and
                                                                                                                                                                                  7
                and Serangoon                     part of Buangkok

                                                  Choa Chu Kang, Bukit Panjang, Zhenghua,
                Fei Yue CREST @ Choa Chu Kang
                                                  Ulu Pandan

Specialised                                                                                                                                            Academy        Corporate
                                                                   Community                 Prison Care
Programmes    Family Central           Project FAMILY                                                      Eldercare      EIPIC   Youth Services       of Human        Services
                                                                  Mental Health               Services
  Division                                                                                                                                            Development      Division

                                                   Summary of                          Our Programmes                                                         Management and
              Introduction                                                                                     Acknowledgements   Public Disclosure
                                                   Beneficiaries                        and Services                                                        Financial Statements
1

              Silver Station
                                                                                                                                                                                 2
              To address the needs in dementia care, Silver Station was initiated as a
              one-stop resource centre in the local community of Queenstown and Buona
              Vista to drive Dementia-Friendly Community (DFC) efforts.

              Silver Station (SS) conducts outreach to increase awareness of dementia and
              dementia prevention within its boundaries.
                                                                                                                                                                                 3
              Promoting early detection of dementia through screening events, and
              providing dementia-related resources, information and service linkages are
              some of the services that SS provides.
                                                                                                                                                                                 4
              SS also trains a pool of volunteers with the necessary skills and knowledge
              to provide support to those with dementia and their caregivers. Two main
              DFC initiatives that SS have established include HAPPY (Healthy Ageing
              Promotion Programme for You) and Caregiver Connect Group.
                                                                                                                                                                                 5
              Since the programme started in September 2018, SS has organised 26
              outreaches/talks and engaged 4,113 participants with regards to dementia
              We have also enrolled 52 volunteers who served various roles in advocating
              dementia and interacting with Persons
              with Dementia and their caregivers.
                                                                                                                                                                                 6

                                                                                                                                                                                 7

Specialised                                                                                                                                           Academy        Corporate
                                                                 Community                  Prison Care
Programmes    Family Central          Project FAMILY                                                      Eldercare      EIPIC   Youth Services       of Human        Services
                                                                Mental Health                Services
  Division                                                                                                                                           Development      Division

                                                   Summary of                        Our Programmes                                                          Management and
              Introduction                                                                                    Acknowledgements   Public Disclosure
                                                   Beneficiaries                      and Services                                                         Financial Statements
1

              Chua Chu Kang Fei Yue Retirees Centre
                                                                                                                                                                                2
              Dementia Activities
              Fei Yue Retirees Centre has embarked on organising more dementia-care

                                                                                                                                                                                3
              related activities. This project conducted on every Monday, Tuesday, Thursday
              and Friday at Chua Chu Kang Fei Yue Retirees Centre.

              These programmes include:

              1. Arm Chair Travelling provides a sensory experience and opportunityto
                learn about exotic lands and important past events in a meaningful manner
                to help them increase imagination and help them develop their creativity,                                                                                       4
                focus, attention and visualisation. A travel experience is conducted, with
                mini passports for the participants to travel to various destinations at the
                convenience of where they are.

              2. Art Therapy is a beneficial practice for those suffering from degenerative                                                                                     5
               diseases like dementia. Using their own expressions and creations, the
               artworks helped to reconstruct memories and also a tool for them to
               reconnect with their feelings.

              3. Digital Reminiscence helps recall past events using all the five senses.This                                                                                   6
               can range from simple conversations, using digital apps or slides, and props
               like dough mixed with salt grains to help members recollect memories.

              4. Music Therapy sees the therapists work with individuals or groups through
               music, using musical expression to evoke memories, feelings, and sensations.                                                                                     7
               Many Alzheimer’s patients, even in advanced stages, can still remember
               lyrics and sing songs long after they’ve stopped recognising names and
               faces. There’s also growing evidence that listening to music can also help
               stimulate seemingly lost memories and even help maintain some cognitive
               functioning.

Specialised                                                                                                                                          Academy        Corporate
                                                                 Community                 Prison Care
Programmes    Family Central           Project FAMILY                                                    Eldercare      EIPIC   Youth Services       of Human        Services
                                                                Mental Health               Services
  Division                                                                                                                                          Development      Division

                                                   Summary of                         Our Programmes                                                        Management and
              Introduction                                                                                   Acknowledgements   Public Disclosure
                                                   Beneficiaries                       and Services                                                       Financial Statements
1

              Chua Chu Kang Fei Yue Retirees Centre
                                                                                                                                                                                                                    2

                                                                                                                                                                                                                    3

                                                                                                                                                                                                                    4

                                                                                                                                                                                                                    5

               Combined Kitchen                                              Cook & Connect                                              HAPPY Programme
                                                                                                                                                                                                                    6
               Starting in January 2019, RC co-located its kitchen           Cook & Connect helps the seniors on sensible                In a collaborative effort with NUHS to promote
               to provide healthy lunch meals for both our seniors           nutrition suited for their profiles. Traditional Chinese    healthy aging amongst the elderly using exercise
               at RC and children from Choa Chu Kang Students                Medicine (TCM) integrated recipes have also been            and cognitive stimulating activities, HAPPY
               Care Centre. The kitchen aims to prepare balanced             imparted so that the seniors enjoy balanced and             sessions have since been re-designed in mid-
               and nutritious meals for both the young and the
               old with improved mean quality and varieties, and
                                                                             affordable meals in their silver years. 19 sessions
                                                                             have been conducted with 10 regular participants.
                                                                                                                                         2018 to adapt and suit two different categories of
                                                                                                                                         seniors in terms of intensity and mobility status.
                                                                                                                                                                                                                    7
               innovative cooking processes to achieve complete
               protein yields.                                               We also conduct periodical anthropometric                   Seniors who are mobile and looking for a challenge
                                                                             measurements and other tests on the members of              will join the moderate-intensity HAPPY session
               RC also collaborated with student volunteers from             Cook and Connect to monitor their health status.            held at the pavilion near to Blk 6 Teck Whye
               ITE West to help deliver and distribute the lunch             Each member will have a “Health Reports File” to            Avenue. Seniors who are less mobile and prefer
               meals on Mondays and Fridays.                                 keep track of their health status. We are also looking      lesser intensity exercise will join the HAPPY
                                                                             into empowering them by having the members to               session at Chua Chu Kang Fei Yue Retirees Centre.
                                                                             conduct the measurement for each other.                     Currently, RC has 5 trained and certified HAPPY
                                                                                                                                         instructors taking turns to lead and conduct the
                                                                                                                                         exercise for an average attendance of 20 seniors
                                                                                                                                         on every Thursday and Friday morning.

Specialised                                                                                                                                                                         Academy             Corporate
                                                              Community               Prison Care
Programmes    Family Central        Project FAMILY                                                                Eldercare             EIPIC            Youth Services             of Human             Services
                                                             Mental Health             Services
  Division                                                                                                                                                                         Development           Division

                                                Summary of                        Our Programmes                                                                                                Management and
              Introduction                                                                                              Acknowledgements                 Public Disclosure
                                                Beneficiaries                      and Services                                                                                               Financial Statements
1

              Chua Chu Kang Fei Yue Retirees Centre
                                                                                                                                                                                                                 2

                                                                                                                                                                                                                 3

                                                                                                                                                                                                                 4

                                                                                                                                                                                                                 5

               Move It Feel Young Programme                                    Sewing Interest Group                                  Project IRENE
                                                                                                                                      (Integrated Resource Network)                                              6
               Move It Feel Young is a collaborative effort                    A trend we noticed among our seniors was that
               with HPB to promote healthy ageing through                      many of them possessed sewing craftsmanship.
                                                                                                                                      Located in Chua Chu Kang Fei Yue Retirees
               line dancing. We have seen an increase in the                   Therefore, a sewing interest group was formed not
                                                                                                                                      Centre, IRENE (Integrated Resource Network)
               attendance since mid-2018.                                      only to stimulate their interest and increase their

               Through this platform, empty nesters and
                                                                               social interaction, but also to delay aging through
                                                                               this activity.
                                                                                                                                      continues to provide seniors with a platform
                                                                                                                                      to participate in activities that promote active                           7
                                                                                                                                      ageing, social connectivity and a linking point
               isolated seniors get to befriend new friends and
                                                                                                                                      between seniors and the appropriate mental
               socialise. We have seen an average attendance                   Crafting aids seniors’ physical health by keeping
                                                                                                                                      health care and social support networks to access
               of 12 seniors every Tuesday morning.                            their hands active and flexible. Sewing also
                                                                                                                                      mental health information and referral services.
                                                                               improves hand and eyes coordination.
                                                                                                                                      These seniors are healthy but are also identified
                                                                                                                                      to be living at home with little family support or
                                                                                                                                      suffering from empty nest syndrome and are at-
                                                                                                                                      risk of developing a mental illness.

Specialised                                                                                                                                                                       Academy            Corporate
                                                                Community               Prison Care
Programmes    Family Central         Project FAMILY                                                               Eldercare          EIPIC             Youth Services             of Human            Services
                                                               Mental Health             Services
  Division                                                                                                                                                                       Development          Division

                                                 Summary of                         Our Programmes                                                                                           Management and
              Introduction                                                                                             Acknowledgements               Public Disclosure
                                                 Beneficiaries                       and Services                                                                                          Financial Statements
1

                                                                                                                                                                                                          2
                Figures/Stats (from Apr 2018-Mar 2019)
                Number of participants reached out through community outreach
                events and provided with physical, mental health and diet
                information: 1,463
                                                                                                      1463                                  100%                           100%                           3
                Number of participants identified to be at-risk/ screened/ diagnosed                  COMMUNITY OUTREACH                    FOLLOWED UP FOR                SATISFIED WITH
                with mental illness and followed up to ensure access to service: 100%                 EVENTS PARTICIPANTS                   MENTAL ILLNESS SERVICE         PROGRAMME

                Number of participants followed up by the programme: 259

                                                                                                                                            23                                                            4
                Percentage of participants/caregivers satisfied with the support
                provided by the programme: 100%
                                                                                                      271                                   ABCD ACTIVITIES                154
                                                                                                      MEMBERS ENROLLED                      PARTICIPATED YEARLY            HAPPY SESSIONS
                Number of members enrolled: 271

                                                                                                                                                                                                          5
                Number of ABCD activities participated by the members annually: 23
                                                                                                      24                                    259
                Number of HAPPY session conducted: 154 sessions                                       MENTAL HEALTH                         FOLLOWED UP WITH
                                                                                                      OUTREACH EVENTS                       THE PROGRAMMES
                Number of mental health outreach events/ activities organised for
                members, caregivers and community partners: 24                                                                                                                                            6

                Service Outcome (from Apr 2018-Mar 2019)                                                                                                                                                  7
                                                                                                      179 MENTAL HEALTH OUTREACH EVENTS
                The number of cases identified at-risk with mental illness from the                    APCATS, G-RACE, Memory Clinic and CREST
                various screening events held throughout the year are 179. These                       service from other service providers
                cases are provided with appropriate service linkages like APCATS,
                G-RACE, Memory Clinic and CREST service from other service
                providers.

                As of Mar 2019, the total number of active members who have been                       50 OUT OF 269 MEMBERS ENROLLED
                IRENE members for one year and above is 194.

                The number of enrolled members who became volunteers in the
                programme are 50 out of 269 enrolled members.
                                                                                                       194 TOTAL NUMBER OF ACTIVE NUMBER

Specialised                                                                                                                                                                   Academy         Corporate
                                                               Community                Prison Care
Programmes    Family Central        Project FAMILY                                                              Eldercare                  EIPIC          Youth Services      of Human         Services
                                                              Mental Health              Services
  Division                                                                                                                                                                   Development       Division

                                                 Summary of                           Our Programmes                                                                                  Management and
              Introduction                                                                                            Acknowledgements                   Public Disclosure
                                                 Beneficiaries                         and Services                                                                                 Financial Statements
Prison Care Services
              Prison Care Services reaches out to inmates and their families,                                                            Community-Based Programme (CBP)
              providing support and help in overcoming existing challenges.
                                                                                                                                         The Community-Based Programme (CBP) department oversees the Release
                                                                                                                                         Preparation Programme (RPP) and the Home Team Community Assistance
              Family Resource Centre (FRC)                                                                                               Referral Scheme (HT CARES).

                                                                                                                                         RPP provides three categories of services: Providing training programme to
              As one of the service providers for Singapore Prison Services (SPS), we have been                                          equip direct released male inmates at their pre-release phase, providing training
              managing and operating the Family Resource Centre (FRC) located at Prison Link                                             programme to male and female inmates who are selected for Community-
              Changi Centre (PLCC) since its inception in 2006.                                                                          Based Programme, and providing assistance in aftercare support through I&R
                                                                                                                                         services to help releasing inmates with their reintegration needs upon their
              We provide Information & Referral (I&R) and Casework Management Services to                                                return to society. The objectives are to train inmates in planning their own life
              inmates and their families. The services rendered include financial assistance, family &                                   plan of rehabilitation through guided sessions.
              children related assistance, employment and counselling services.
                                                                                                                                         HT CARES was piloted at Bedok Division Headquarters on 9 January 2019.
                                                                                                                                         HT CARES is an initiative by the Singapore Police Force (SPF), in collaboration
                                    I&R Service Feedback - April 2019 to March 2019 (Average)                                            with MSF. HT CARES links offenders with social services during the police
              Strongly                             Total no. of respondents: 66
               Agree                                                                                                                     investigation period, to address the root causes of crime to reduce re-offending.
                      5.0

                                      4.46                   4.46                 4.46               4.45                4.38            Family Programme Department
                          4.0                                                                                                            In-care Rehabilitation Programme

                                                                                                                                         The period between April ’18 to March ’19 saw a total of 1121 male inmates,
                                                                                                                                         621 female inmates and 656 family members attended various family-centric
                                                                                                                                         programmes conducted at both Male and Female Institutions in the Singapore
                 Rating

                          3.0                                                                                                            Prisons under Family Programmes Department.

                                                                                                                                         The family programmes conducted comprised of Basic, Intermediate and
                                                                                                                                         Advanced Family Programmes and other need-focused programmes such as
                                                                                                                                         Gang Renunciation and Fathering. In addition, “Motivational Primer”, was also
                          2.0
                                                                                                                                         conducted specifically for the Male-Female Young Offender Population.

                                                                                                                                         The objectives of these programmes were primarily to equip participants with
                                                                                                                                         pro-social skills, cognitive thinking and relational skills to improve familial
                          1.0                                                                                                            relationships and enhance family functioning.
                                 The staff has been    The staff is sincere    The staff is able   The services        Overall, I am
              Strongly           polite and helpful    and friendly to you.     to listen and      referred are     satisfied with the
                                in attending to you.                          understand your      relevant and       Information &
              Disagree                                                            problem.            helpful.       Referral service
                                                                                                                    provided in FRC.

Specialised                                                                                                                                                                                                       Academy              Corporate
                                                                                      Community                     Prison Care
Programmes    Family Central                     Project FAMILY                                                                           Eldercare                  EIPIC              Youth Services            of Human              Services
                                                                                     Mental Health                   Services
  Division                                                                                                                                                                                                       Development            Division

                                                                   Summary of                                     Our Programmes                                                                                               Management and
              Introduction                                                                                                                      Acknowledgements                       Public Disclosure
                                                                   Beneficiaries                                   and Services                                                                                              Financial Statements
1

                                                                                                                                                                                                                  2
                                                                                                     Our statistics for FY2018/19
                                                                                                     1 April 2018 - 31 March 2019:
                         Eldercare
                         Fei Yue is one of the key eldercare service providers in the sector.
                         Our suite of services reaches out to the active agers, the socially
                                                                                                                                  Total Cases Admitted
                                                                                                                                  in FY 18
                                                                                                                                                             Grand Total (Include
                                                                                                                                                             cases before 1 Apr 18)
                                                                                                                                                                                                                  3
                         isolated or disadvantaged seniors, and the vulnerable seniors too.
                         We also provide inter-generational activities for the elderly to             Home Nursing                 60                        62
                         connect and enhance bonds with the younger generation.

                                                                                                      Home Personal Care           41                        43                                                   4
                         Homecare @ Fei Yue
                         Homecare @ Fei Yue Community Services is an intermediate/long                Home Therapy                 20                        21
                         term care (ILTC) provider in the community, supporting clients to
                         age in place in the community and addressing essential medical
                         and health care needs.                                                                                                                                                                   5
                         Homecare serves clients staying in the North East region of
                         Singapore (Ang Mo Kio, Hougang, Paya Lebar, Punggol, Seletar,
                                                                                                      “   My client wasn’t able to walk and get out of bed on her own. She also
                                                                                                          had toileting difficulties. After a few sessions, coupled with her active
                         Sengkang & Serangoon)                                                            participation and enthusiasm to apply the exercises frequently, she
                                                                                                                                                         “
                                                                                                          can now get out of bed on her own, walk around with a walking aid                                       6
                                                                                                          and do not need to depend on a care-giver.

                                                                                                                     by Occupational Therapist (Yvonne)
                                                                                                                                                                                                                  7
                                                                                                      “                                       “
                                                                                                          Thank you for taking good care of our mum. We are grateful for all
                                                                                                          your team’s excellent care & work.
                                                                                                                                                                                                                  8
                                                                                                        Family member of Client who received Home Personal Care
                                                                                                                                       (Personal Hygiene service)

                                                                                                                                                                       “
                                                                                                      “   Their staff are very warm and make us feel comfortable.

                                                                                                                     Client who received Home Nursing

Specialised                                                                                                                                                                            Academy        Corporate
                                                              Community                Prison Care
Programmes    Family Central       Project FAMILY                                                      Eldercare                   EIPIC                 Youth Services                of Human        Services
                                                             Mental Health              Services
  Division                                                                                                                                                                            Development      Division

                                                Summary of                         Our Programmes                                                                                             Management and
              Introduction                                                                                   Acknowledgements                            Public Disclosure
                                                Beneficiaries                       and Services                                                                                            Financial Statements
1

                                                                                                                                                                                                 2
              Cluster Support and                     As of 1 April 2018, MSF handed over its portfolio of aged care services (including Cluster Support) to
              Community Case                          the Ministry of Health (MOH) to better integrate health and social support services for Seniors in the
                                                      community. Recognising that Cluster Support and CCMS serve a common demography and provide
              Management Service
              (CCMS)
                                                      similar services, MOH representatives began working with VWOs to move towards integrating both
                                                      services. On 1 November 2018, Cluster Support embraced CCMS’ model of care and continue its case
                                                                                                                                                                                                 3
                                                      management services with existing clients.

                                                                                                                                                                                                 4
                Our statistics for FY2018/19

                Cluster Support                                                            Quarter 1            Quarter 2        Quarter 3           Quarter 4
                                                                                                                                                                                                 5
                                                           Indicators at the End
                (Choa Chu Kang and Bukit                   of Each Quarter
                Panjang)                                                                   Apr to Jun 18        Jul to Sep 18    Oct to Dec 18       Jan to Mar 19

                                                           Open Cases                      55                   58                50                  42

                                                           New Cases                       11                   9                 4                   0
                                                                                                                                                                                                 6
                                                           Closed Cases                    12                   9                 9                   8

                                                           CAN Carers Deployed             38                   35                38                  38
                                                                                                                                                                                                 7

                Cluster Support
                                                                                                                                                                                                 8
                                                                                           Quarter 1            Quarter 2        Quarter 3           Quarter 4
                                                           Indicators at the End
                (Hougang and Serangoon)                    of Each Quarter
                                                                                           Apr to Jun 18        Jul to Sep 18    Oct to Dec 18       Jan to Mar 19

                                                           Open Cases                      45                   49                55                  51

                                                           New Cases                       7                    9                 12                  7

                                                           Closed Cases                    10                   5                 6                   12

                                                           CAN Carers Deployed             43                   37                37                  39

Specialised                                                                                                                                                           Academy        Corporate
                                                    Community                      Prison Care
Programmes    Family Central    Project FAMILY                                                             Eldercare            EIPIC            Youth Services       of Human        Services
                                                   Mental Health                    Services
  Division                                                                                                                                                           Development      Division

                                           Summary of                       Our Programmes                                                                                   Management and
              Introduction                                                                                     Acknowledgements                  Public Disclosure
                                           Beneficiaries                     and Services                                                                                  Financial Statements
1

              Community Case Management Services (CCMS)
                                                                                                       Indicators at the End
                                                                                                                               Quarter 1           Quarter 2           Quarter 3       Quarter 4
                                                                                                                                                                                                                         2
                                                                                                       of Each Quarter
              Choa Chu Kang GRC, Holland-Bukit Timah GRC,                                                                      Apr to Jun 18       Jul to Sep 18       Oct to Dec 18   Jan to Mar 19
              Marsling-Yew Tee GRC
                                                                                                       Active Cases            32                  37                  47              47
              In FY18/19, Cluster Support and CCMS focused on service integration and
              consolidation. A large part of the department’s efforts was invested on training         New Cases               28                  17                  21              17
                                                                                                                                                                                                                         3
              Case Managers to use the interRAI assessment tool, as well as building capacity
              to manage cases with complex medical conditions with the support of AIC.
                                                                                                       Pending Cases           0                   0                   1               1

                                                                                                        Discharged Cases       0                   12                  12              18                                4
                                                                                                       Cases Not Admitted
                                                                                                                               8                   8                   3               3
                                                                                                       (for various reasons)

                                                                                                                                                                                                                         5

                                                                                                                               Opening of Teck Whye Cluster support Office
                                                                                                                                                                                                                         6
                                                                                                                               In May 2018, the staff from Cluster Support and CCMS had
                                                                                                                               moved into a new office at Block 165A Teck Whye Crescent
                                                                                                                               Senior Activity Centre (SAC). Mr Gan Kim Yong, Minister for
                                                                                                                               Health and Member of Parliament for Choa Chu Kang GRC,
                                                                                                                               officiated the opening of the centre on 28 August 2018.                                   7
                                                                                                                               Fei Yue staff from various programmes worked together
                                                                                                                               to create a wall piece of the ABC model initiated by
                                                                                                                               Community Network for Seniors under AIC.

                                                                                                                                                                                                                         8

Specialised                                                                                                                                                                              Academy             Corporate
                                                                 Community               Prison Care
Programmes    Family Central          Project FAMILY                                                        Eldercare                      EIPIC                   Youth Services        of Human             Services
                                                                Mental Health             Services
  Division                                                                                                                                                                              Development           Division

                                                   Summary of                        Our Programmes                                                                                                  Management and
              Introduction                                                                                         Acknowledgements                            Public Disclosure
                                                   Beneficiaries                      and Services                                                                                                 Financial Statements
1

              Stories of Our Seniors
                                                                                                                                                                                                                        2
              Braving the turbulence of life                                                             Elder Education
              Client M is an 83 years old lady who encountered many upheavals in life.                   Elder Education department works closely with MOH and the Council for Third Age
              When her husband passed away, the client had no relatives to turn to for                   (C3A) to conduct National Silver Academy (NSA) short courses under our specialised
              comfort because they were living in Malaysia and she had lost contact with
              them. Hence, the youngest son became her source of emotional and financial
                                                                                                         educational projects such as the Active Ageing Academy (AAA), Golden Age College
                                                                                                         (GAC) and The Arts Market (TAM). These projects help seniors to remain active in areas                         3
              support. Unfortunately, when her youngest son passed away, Client M sunk                   such as volunteerism, lifelong learning and widening of social networks.
              into depression.
                                                                                                         Figures/Stats

                                                                                                                                                                                                                        4
              At the lowest point in her life, she attempted to take her life. After being               4080 seniors participated in our courses/programmes
              referred through CCMS, the Case Manager started to build up social support
              for her and helped her to apply for financial assistance from the Social Service           Service Outcome
              Office. A medical escort was contacted to send her for medical appointments.               We have been successful in meeting our enrolment targets and at the same time, being
              She received items to assist with her daily living, including a commode chair,             able to engage the low-income seniors in lifelong learning by establishing a system of
              diapers and food rations.                                                                  flexible and affordable learning.

              Since then, two years had passed. The client had stepped out of depression                 Looking Forward
                                                                                                                                                                                                                        5
              and she is no longer suicidal. The emotional support and care from the
              community convinced her to continue living.                                                Elder Education Department hopes to offer social entrepreneurship opportunities or
                                                                                                         purposeful vocation to our seniors after learning.

              Caregiver support for an elderly couple                                                                                                                                                                   6
              An elderly couple was referred to CCMS for emotional support and counselling.
              Prior to this, the couple had visited numerous social workers and concerned
              community partners over the years due to their spousal conflicts. The elderly
              lady had chronic health conditions and personality disorder-associated anxiety.
              She had many pent-up frustrations from the past and she was constantly
                                                                                                                                                                                                                        7
              critical of her husband.

              There was an incident when the husband could not bear her complaints and
              slapped her, escalating to a family violence situation. Initially, the elderly
              husband rejected CCMS and was furious with the Case Manager for flagging up                                                                                                                               8
              his case as family violence.

              A breakthrough occurred after an extensive period of rapport building and
              engagement. The elderly couple was persuaded to hire a domestic helper.
              The competent care of the domestic helper had greatly reduced the couple’s
              conflict, and the case was closed. The elderly husband was grateful for the
              Case Manager’s assistance.

Specialised                                                                                                                                                                             Academy             Corporate
                                                                  Community                Prison Care
Programmes    Family Central           Project FAMILY                                                            Eldercare                  EIPIC              Youth Services           of Human             Services
                                                                 Mental Health              Services
  Division                                                                                                                                                                             Development           Division

                                                   Summary of                         Our Programmes                                                                                                Management and
              Introduction                                                                                               Acknowledgements                     Public Disclosure
                                                   Beneficiaries                       and Services                                                                                               Financial Statements
1

              Eldercare Volunteer Management                                                              Intergenerational Learning Programme
                                                                                                                                                                                                                     2
              Volunteers play an important role in contributing to our mission and how they fit into      Fei Yue was officially appointed by C3A as programme organiser for the
              our organisation structure. The Eldercare Volunteer Management (EVM) department             Intergenerational Learning Programme (ILP) since 2013 to promote learning between
              assists the Eldercare Services Division (ESD) to manage the rapid growth of its             generations in a classroom setting in school.
              volunteers. EVM department helps to make consistent decisions, motivate, build unity,
              integrate objectives with goals and enhance communication among volunteers.                 The ILP has gained significant momentum based on the projected number of ILP
                                                                                                          classes committed in FY18 and with more schools indicating interest to conduct the ILP.
                                                                                                                                                                                                                     3
                                                                                                          This allows seniors all over Singapore the chance to experience the intergenerational
              Figures/Stats
                                                                                                          bonding with the younger generation.
              1988 seniors participated in our courses/programmes

              Service Outcome
                                                                                                          Figures/Stats
                                                                                                          In FY18, in the 166 ILP classes conducted, we have a total of 3371 seniors who
                                                                                                                                                                                                                     4
              A significant programme under EVM is the Community Befriending Programme (CBP),             participated in this programme.
              an initiative by MOH. Through CBP, volunteer befrienders visit the less active seniors in
              their neighbourhood regularly to help keep loneliness and social isolation away.            More than 100 schools (primary to tertiary institutions) partnered with us in this

              What Clients Say
                                                                                                          meaningful programme, with 4953 students involved in teaching the seniors certain
                                                                                                          skills (e.g. using smartphone device, tote bag making etc).
                                                                                                                                                                                                                     5
              1. Through volunteering, I found a renewed purpose and meaning to my life, knowing
                that I can still contribute back to my community.                                         Feedback from seniors after participating in ILP
                                                                                                          1. Interaction with the students, telling them about life and careers
              2. I have learnt and benefitted from the befriending experience. I realised that
                 I can be a good listener and a good encourager to people around me. This                 2. The buddies are very helpful and cooperative among themselves. I have an interesting                    6
                 gives me greater motivation to serve actively as a befriender.                              time learning from the students

                                                                                                          Feedback from students after participating in ILP
                                                                                                          1. Interacting with the seniors and knowing that I have taught them something
                                                                                                            important and useful for their use
                                                                                                                                                                                                                     7
                                                                                                          2. Spending time with the elderly and seeing their satisfied and happy faces

                                                                                                             Looking Forward                                                                                         8
                                                                                                             We hope to expand ILP to different schools or organisations such as:

                                                                                                             •    Workplace ILP at companies – this will help to foster better cohesiveness
                                                                                                                  among younger employees and older employees in the company.

                                                                                                             •    Collaborating with international schools in Singapore to have an exposure for
                                                                                                                  our local seniors to other cultures and people living together in Singapore.

                                                                                                             •    Partnering with childcare centres to promote intergenerational bonding
                                                                                                                  among the much younger children and seniors or even their grandparents.

Specialised                                                                                                                                                                           Academy            Corporate
                                                                  Community                Prison Care
Programmes    Family Central           Project FAMILY                                                         Eldercare                   EIPIC              Youth Services           of Human            Services
                                                                 Mental Health              Services
  Division                                                                                                                                                                           Development          Division

                                                    Summary of                         Our Programmes                                                                                            Management and
              Introduction                                                                                          Acknowledgements                         Public Disclosure
                                                    Beneficiaries                       and Services                                                                                           Financial Statements
1

              Senior Group Home
                                                                                                                                                                                2
              Fei Yue Senior Group Home (SGH) is an assisted living home that supports
              frail elderly in rental flats to age within the community and to delay premature
              institutionalisation.

              Fei Yue currently manages the SGHs at Hougang and Teck Whye Crescent,
              located in rental blocks and comprises of four units of 1-2 rooms rental flats that
                                                                                                                                                                                3
              can accommodate 12 to 13 seniors. Seniors are paired with one or two roommates
              as buddies and stay together in the same rental flat as they help to look out for
              one another. All SGH seniors who meet the eligibility criteria are referred to us by
              AIC.
                                                                                                                                                                                4
              Outreach & Networking efforts
              To raise awareness of SGH and its services to vulnerable seniors, we connected
              with several community partners such as grassroots organisations, hospitals,
              nursing homes and other VWO eldercare agencies in Hougang and Teck Whye
              Crescent.
                                                                                                                                                                                5
              SGH served 4 seniors in the financial year. As our population ages, Fei Yue Senior
              Group Home hopes to support more vulnerable seniors to enable them to

                                                                                                                                                                                6
              age-in-place in the community.

              Senior Activity Centres
              Buangkok Green Senior Activity Centre                                                                                                                             7
              Buangkok Green Senior Activity Centre (SA) serves as a drop-in centre for the
              senior residents who stay in Blk 581 and 582 Buangkok Green. The SAC manages
              the Alert Alarm System for the two blocks. It also organises NSA courses which
              are open to seniors who are 50 years and above and are Singaporean or PR.

              To date, Buangkok Green SAC has reached out to 195 seniors with 8 active
                                                                                                                                                                                8
              volunteers above the age of 60. These volunteers are involved in carrying out the
              Centre’s activities, conducting home visits and block surveys, and participating
              in ad-hoc projects such as outings, administrative work, and Centre’s festive
              decoration and NSA courses.

              We saw 56 residents (53 within boundary and 3 outside of the boundary) join us
              as members. We also attracted more than 150 people per week to join in various
              activities at the SAC.

Specialised                                                                                                                                          Academy        Corporate
                                                                  Community                Prison Care
Programmes    Family Central           Project FAMILY                                                    Eldercare      EIPIC   Youth Services       of Human        Services
                                                                 Mental Health              Services
  Division                                                                                                                                          Development      Division

                                                    Summary of                         Our Programmes                                                       Management and
              Introduction                                                                                   Acknowledgements   Public Disclosure
                                                    Beneficiaries                       and Services                                                      Financial Statements
1

              Hougang Senior Activity Centre                                                                    Hougang Dewcourt Senior Activity Centre
              (Hougang 174)                                                                                     (Studio Apartment)
                                                                                                                                                                                                                      2
              Hougang SAC continues to serve the elderly staying at Blk 174 rental blocks                       Hougang Dewcourt (HD) SAC Studio Apartments (SA) manages the Alert Alarm
              and studio apartments wholeheartedly. The centre has since increased in                           System (AAS) for the residents of Studio Apartment Blocks 376B and 376C.
              membership for both the rental block and studio apartments blocks.
                                                                                                                New Initiatives
                                                                                                                                                                                                                      3
              Activities and Programmes
                                                                                                                Muscle Monday
              Hougang SAC continues to conduct activities and programmes covering the
              three main components to the elderly’s well-being: physical wellness, cognitive
              wellness, and social integration and bonding. This year, the centre focused on
                                                                                                                Muscle Monday began as a centre initiated resistance training activity for members
                                                                                                                on Monday mornings. Muscle Monday started in April 2018 with an average                               4
              improving the quality of life through various collaborations as mentioned below.                  attendance of 10 members attending each session. The initiative has since included
                                                                                                                collaborations with HPB to bring in Salsation dance aerobics training for the
                                                                                                                members on Monday afternoons.
              The Table below gives a summary of activities and outreach.
                                                                                                                Discovery Tuesday                                                                                     5
                                                                             Average No. of
                Programmes/Activities                    No. of Activities                                      Members get to try out arts and dance from visiting experts in their field on a
                                                                             Participants Per Activity
                                                                                                                weekly basis. Learning magic has now become a monthly affair whilst calligraphy
                 Referral                                NA                  NA                                 evolved into a separate weekly activity known as “Calligraphy
                                                                                                                and Crochet”.                                                                                         6
                 Centre Activities (In-house)            11                  20
                                                                                                                Lifelong Learning
                 Activities with External Organisation   9                   20
                                                                                                                As part of lifelong learning initiatives, HD SAC conducts elder education

                 Activities with Fei Yue Divisions       4                   24
                                                                                                                programmes such as NSA short courses, both at the centre and in a facilitative role
                                                                                                                for external clientele. Since 2018, the centre has conducted the following NSA short
                                                                                                                                                                                                                      7
                                                                                                                courses on its premises:
                 Other Activities (Such as with
                 schools)
                                                         16                  24                                 •    Conversational English
                                                                                                                •    Step By Step English 1
                                                                                                                •    Introduction to Android Handphone (English)                                                      8
                                                                                                                The centre also facilitated NSA short course for the following rental SACs:
                                                                                                                •    Jia Ying SAC
                                                                                                                •    Thye Hua Kwan SACs
                                                                                                                •    Care Corner SACs
                                                                                                                •    COMNET Senior Services SACs

Specialised                                                                                                                                                                              Academy          Corporate
                                                                        Community                 Prison Care
Programmes     Family Central              Project FAMILY                                                       Eldercare                  EIPIC              Youth Services             of Human          Services
                                                                       Mental Health               Services
  Division                                                                                                                                                                              Development        Division

                                                         Summary of                          Our Programmes                                                                                       Management and
              Introduction                                                                                            Acknowledgements                        Public Disclosure
                                                         Beneficiaries                        and Services                                                                                      Financial Statements
1

                                                                                                   Fei Yue Senior Activity Centre (Senja)                                                                              2
                Limbang Senior Activity Centre
                                                                                                   Fei Yue Senior Activity Centre (Senja) (SJSAC) was officially opened on 28 September 2018
                Limbang SAC serves as a drop-in centre for the senior residents aged               by MP for Holland-Bukit Timah GRC, Grassroot Adviser to Holland-Bukit Timah GRC GROs
                60 and above who stay in 1 or 2-room rental flat in Blocks 536 and                 (Zhenghua), Mr Liang Eng Hwa. The centre is currently serving beneficiaries from two rental
                537 Choa Chu Kang Street 51.                                                       blocks and two studio apartment blocks in the Senja precincts.                                                      3
                The SAC currently has 3 active volunteers involved in carrying out
                the Centre’s activities, conducting home visits to the frail and needy             Fei Yue Senior Activity Centre (Teck Whye)
                residents in our service cluster, and participating in ad-hoc projects             Fei Yue Senior Activity Centre (Teck Whye) (TWSAC) at Block 165A, Teck Whye Crescent
                such as outings, administrative work, and Centre’s festive decoration
                etc.
                                                                                                   commenced operation in Apr 2018.
                                                                                                                                                                                                                       4
                                                                                                   Special Programme/Projects
                Limbang Green Senior Activity Centre Studio Apartments
                                                                                                   Reminiscence Groupwork was conducted in collaboration with Fei Yue Choa Chu Kang Family
                Limbang Green SAC (LGSAC) SA manages the Alert Alarm System                        Service Centre in December 2018. The 8-week programme was designed for seniors who were
                (AAS) for the residents of Studio Apartment Blocks 570 – 574.                      socially or emotionally isolated from the community in hopes of helping them to view their life
                                                                                                   more positively. Through casual discussion, games, music and art, the seniors opened up to                          5
                                                                                                   one another and got to know each other better.
                Let’s Explore Singapore @ North West
                With the support from North West Community Development Council,                    TWSAC collaborated with Bukit Panjang Primary School and the ILP team where we brought
                LGSAC organised excursion trips to different parts of Singapore. The               our elderlies to the school for an acrylic painting class. The students learnt how to teach and
                beneficiaries visited the Asian Civilisations Museum, enjoyed Duck
                Tour, discovered Little India and went on a double decker bus to view
                                                                                                   guide the elderly on producing an acrylic painting artwork and both the students and elderlies
                                                                                                   gained a good experience of working together to produce and bring home a masterpiece.
                                                                                                                                                                                                                       6
                the Orchard Christmas Lighting.
                                                                                                   Sunshine Court Senior Activity Centre (Studio Apartment)
                National Silver Academy Lifelong Learning Courses
                LGSAC has collaborated with Family Central to promote lifelong                     Sunshine Court Senior Activity Centre (SCSAC) is a new centre which started its operations on
                                                                                                   2nd January 2019. Located in Block 476C Choa Chu Kang Avenue 5, the centre serves the seniors
                                                                                                                                                                                                                       7
                learning as well as to forge intergenerational bonding between the
                youths and the seniors.                                                            residing in Blocks 476A, 476B, 476C and 476D. The centre also monitors the safety of the seniors
                                                                                                   living in the 4 blocks of Studio Apartments through the Alert Alarm System (AAS).
                LGSAC successfully conducted various courses with National Junior
                College. As these courses are fully subsidised and opened to all
                Singaporeans and PRs, 50 years old and above, the number of
                                                                                                   Daily Activities
                                                                                                                                                                                                                       8
                                                                                                   The daily activities conducted in Sunshine Court Senior Activity Centre include:
                participants greatly increased. The seniors were able to invite their              Blood pressure screening, Newspaper reading and Board games
                friends and family to join.
                                                                                                   Intergenerational Learning Programme (ILP)
                Food Ration
                The Food Bank Singapore kindly supported LGSAC with 150 packets                    The seniors of Sunshine Court Senior Activity Centre are encouraged to participate actively in
                of dried food rations. The food packages were distributed in                       ILP which aims to encourage intergenerational bonding between the youths and seniors in a
                September, October and December 2018 to our clients.                               conducive learning environment. 30 seniors have taken part in the following programmes:
                                                                                                   •    Discovering Video-Making (Organised by Woodgrove Secondary School)
                                                                                                   •    Connect & Surf (Organised by Raffles Girls’ School)

Specialised                                                                                                                                                                             Academy            Corporate
                                                               Community                 Prison Care
Programmes    Family Central         Project FAMILY                                                             Eldercare                  EIPIC              Youth Services            of Human            Services
                                                              Mental Health               Services
  Division                                                                                                                                                                             Development          Division

                                                 Summary of                          Our Programmes                                                                                                Management and
              Introduction                                                                                            Acknowledgements                        Public Disclosure
                                                 Beneficiaries                        and Services                                                                                               Financial Statements
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