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SEPTEMBER 2014
Super-girl
Fikile Nkala is on a quest to streamline
Super Group’s travel commodity
Ebola outbreak – tighten up your duty of care
Premium economy: is it worth it?
Low-cost carriers enter long-haul market
5
How to liven up your year-end: budget-friendly ways
TB1769SD
Contents
Comment:
A new chapter
I
T can be a cliché to say that during industry events and new COVER
all good things come to members including those from
an end but in this case it is new regions slowly joined the This month we profile Super Group, a global logistics
true in the sense that this ranks and stood up to have their and mobility group. Looking after the group’s travellers is
is my last issue of Travel Buyer, voices heard too. Fikile Nkala from the Group Procurement division.
as I move on to work on new It really has been an honour to Cover photograph by Shannon Van Zyl.
projects. I have been with the have been part of the industry’s
publication for many years yet development for so long and so News 2
it seems like yesterday that we it is with a great sense of pride • MasterCard launches digital payment first in SA
were excitedly setting the that I leave you, our readers,
• Ebola – SA issues travel advisory
wheels in motion for the launch advertisers, friends and industry
• Save the dates: GBTA and ABTA
of a new specialist business colleagues in the capable hands
travel publication aimed at of Natasha Tippel who will
the corporate travel manager, continue as editor, supported News 4
a newly and loosely defined by Debbie Badham who has
• Duty of care during the Ebola outbreak
role within corporations at been promoted to assistant
the time. editor. They will take Travel Buyer
We have grown with the forward on the next phase of its Q&A 6
sector, sharing its successes journey with you. • The Super Group story
and hardships, watching with There is never enough space
interest while trying to facilitate for the words I want to write, so I
the empowerment of travel will keep it simple. Meet 8
buyers within our industry. I Thank you, thank you, thank • Plan greener meetings and events
have loved hearing your stories you. • The good, the bad and the unusual
and it has been a privilege to Everything of the very best,
• Budget-friendly ways to liven up your year-end
share them with readers as our always.
• Sweetening the deal
community grew. I have watched
with fascination as debates KIM COCHRANE
became more sophisticated (kimcochrane@telkomsa.net) On the radar - LCCs 13
Low-cost carriers enter long-haul market
Publisher’s note
KIM Cochrane has been associated with Travel Buyer since its first On the radar - Premium classes 16
edition 13 years ago, when it was launched as Business Travel Now. As Premium economy: is it worth it?
consulting editor, she has guided and grown the publication, with an
unswerving focus on South African corporate travel buyers, making
Travel Buyer a monthly ‘must read’ for those responsible for managing On the radar - Rail travel 20
significant corporate travel expenditure. Full steam ahead
Kim’s vision, expertise and exceptional work ethic will be missed.
We thank her for her commitment, for setting the bar high for a
professional publication and wish her everything of the best in her Deal detective 24
future endeavours. – David Marsh Travelinfo’s latest top travel deals
PUBLISHER Kate Nathan GROUP PUBLISHER David Marsh EDITOR Natasha Tippel
Brought to you by Now Media, Travel Buyer + Meet is a
CONSULTING EDITOR Kim Cochrane Editorial ASSISTANT Debbie Badham Editorial
CONTRIBUTORS Linda van der Pol, Dorine Reinstein, Michelle Colman, Liesl Venter DESIGN professional travel publication aimed at South African
& LAYOUT Tanya Bosch PHOTOGRAPHER Shannon Van Zyl SALES katen@nowmedia.co.za travel procurement decision-makers in travel-buying
ADVERTISING CO-ORDINATOR Courtney Canham SUBSCRIPTIONS subs@nowmedia.co.za companies. This publication aims to reflect an unbiased
ANNUAL SUBSCRIPTION RSA R295.00 (Free to target readership only), African R680.00, perspective of the corporate travel industry offering
International R890.00 PRINTED BY Juka Printing (Pty) Ltd PUBLISHED BY Travel & Trade insight and tools encouraging readers to manage their
Publishing (Pty) Ltd, Now Media Centre, 32 Fricker Rd, Illovo Boulevard, Illovo, Johannesburg, travel spend better. Travel Buyer is the media partner of
PO Box 55251, Northlands, 2116, South Africa. Tel: +27 11 327 4062, Fax: +27 11 327 4094, ABTA, ACTE and the GBTA
e-mail: travelbuyer@nowmedia.co.za, web: www.travelbuyer.co.za
TB1829SD
September 2014 • TRAVEL BUYER 1
News
MasterCard launches
digital payment first in SA
M
ASTERCARD has payments without the repeated
launched its digital hassle of entering these details
wallet services – each time.
MasterPass – in South SAA is among the first
Africa, the first market in Africa merchants to accept MasterPass
and the Middle East to receive as a payment method at
Pic: natasha tippel
the technology. Launched in checkout.
2013, MasterPass is available in For retailers, MasterPass
nine other countries – the US, UK, provides a more secure, faster
Canada, Australia, New Zealand, and easier way to check out
Italy, Singapore, China and customers. Celebrating the launch of MasterPass are (from left): Mark Hearne
Poland. “Check-out happens with (MasterCard South Africa), Kim Thipe (SAA) and Andrew Wilmot
Digital wallets accessible just a few clicks or taps (Standard Bank).
through the MasterPass network whether at home, in a taxi,
allow consumers to store all their at work or at a supermarket,
MasterCard or other branded so merchants can look MasterCard South Africa’s head bank to offer a digital wallet
credit, debit or cheque card forward to fewer customers of business development. As powered by MasterPass
information, and shipping and abandoning their shopping carts, MasterPass evolves, it will also via the free Standard Bank
billing address details securely which, according to research, enable in-app and in-store MasterPass app, which anyone
in one place. This gives them affects over 67% of online purchases. can use even non-Standard
the ability to make secure online purchases,” says Mark Hearne, Standard Bank is the first local Bank cardholders.
Ebola – SA issues travel advisory, airlines cancel flights No more
T
he South African affected areas in West Africa. Africa but had stepped up temporary passports
T
Department of Health Most recently, Kenya Airways measures to protect
has issued a travel suspended commercial flights its passengers, crew and he Department of Home
advisory against all to Liberia and Sierra Leone. ground staff against the Affairs will no longer issue
but essential travel to Liberia, The airline will continue Ebola virus. temporary passports from
Guinea or Sierra Leone. At operating all its scheduled Staff will be on the lookout September 1.
the time of going to print flights to Nigeria and Ghana, for passengers who have A circular from the DHA states
the Department released however, Kenya Airways’ specific and visible symptoms that SA citizens have been refused
a statement saying: “South ceo, Titus Naikuni, said associated with the virus. entry into a number of countries
Africans are not restricted from he reserved the right to Passenger interviews and when travelling on temporary
travelling to these countries, cancel flights to any other tests will follow, conducted passports. “Temporary passports
however all returning travellers destination should the by the health authorities. In have been abused for corruption
from these countries will be situation warrant it. the event that there is any purposes, which puts South Africa
subjected to rigorous screening Earlier in August, Asky, doubt regarding the medical at risk of its travel documents
and medical assessments Arik Air, and British Airways condition of any suspected being unreliable.”
before being allowed entry into suspended flights to Liberia passenger, SAA may deny the Only an Emergency Travel
the country.” and Sierra Leone. Emirates passenger boarding. Certificate (ETC) will be issued to
Meanwhile, various airlines suspended flights to Guinea. g For more on the Ebola story,
an applicant under circumstances
have cancelled flights to Ebola- SAA continued to fly to West see page 4. of emergency travel purposes.
TB1826SD
2 September 2014 • TRAVEL BUYER
Kenya rethinks visas
for SA travellers
T
Save these dates: GBTA and HE Kenyan High
Commission has
are negotiating, hence a pause
as we await feedback from the
ABTA conferences suspended visa negotiations.”
F
requirements for South In June it was announced
OR the first time, the inaugural ABTA Africa Business African nationals – for now. that SA passport holders
Global Business Travel Travel Conference. The Deputy High would, from September 1,
Association (GBTA) The conference takes place Commissioner for Kenya need to acquire a visa before
Southern Africa annual from November 2-4, 2014 at in South Africa, Helen travelling to Kenya; in a tit-for-
conference will be held in the the Sheraton Pretoria Hotel. Gichuhi, told Travel Buyer the tat move as a reaction to the
greater Sandton area. Over 200 delegates from suspension of the visas could new immigration laws in South
The 2014 conference will be across Africa and the globe are just be a temporary reprieve. Africa. The decision has been
held at the Bryanston Country expected to attend. “The Kenyan government and heavily criticised by tourism
Club, Johannesburg, from The theme is Education- the South African government and travel stakeholders.
October 15-16. Strategy-Power. The event
The venue had been chosen will have a corporate travel
to enable travel buyers to education and networking
minimise time away from the focus where delegates will Australia launches online visa applications
S
office, while maximising the experience a host of highly
benefits from attending the pertinent sessions pertaining OUTH African passport three months, although this can
event, the GBTA SA said. to managing business travel holders can now apply be extended on request.
The conference will have in Africa and will finally have online for Australian Access the online portal at
the theme ‘Designing Business the chance to meet and Visitor Visas. www.immi.gov.au under ‘Online
Travel’. interact with industry peers Visitor Visas apply to holidays, Services’. The service will be
Meanwhile, the African across our continent and the family visits and business visits available 24 hours a day, seven
Business Travel Association globe, says ABTA founder that do not involve work in days a week. Applicants will also
has opened registration for its Monique Swart. Australia. be able to check the status of
They are generally valid for their application. g
TB1834SD
September 2014 • TRAVEL BUYER 3
News
The importance of an
effective and seamless
duty of care programme
Duty of care during the has once again become
apparent as the Ebola
virus continues to
Ebola outbreak spread throughout
Western Africa, writes
Dorine Reinstein.
T
HE World Health He says we can expect to Uriah Jansen, md of Oojah
Organisation and IATA see increasing numbers of Travel Protection, explains it
have assured corporate corporations banning or limiting is only possible to evacuate
travellers around the non-essential travel for the travellers within legally
world that business travel to duration of the outbreak and permitted parameters and
affected areas can continue beyond. “Medical evacuation the traveller needs to receive
uninterrupted, as the risk of would be considered vital for a ‘fit to fly’ from a local
contracting the disease while expats, and corporations should doctor. We cannot force an
travelling is extremely low. have medical ‘extraction’ plans in airline to allow commercial What your travellers
Yet despite these assurances, place for any infected person.” evacuation and that we are should know
numerous multinational limited by each government’s
companies with employees policy on whether they will 1. Access to medical facilities
based in the region have started People just don’t allow someone to leave/enter Travellers should ensure
restricting travel to affected
areas, while others have
want to travel but this their country.”
Dr Katie Geary, medical
they have access to
medical facilities when
requested evacuations. Nestle, needs to be correlated director at International
travelling. The option to
for example, has restricted all
corporate travel to Guinea,
with the practical SOS, adds there is almost
no reliable access to medical
come home to be treated
might not be possible.
Liberia, and Sierra Leone unless it realities of keeping care available in countries
2. Avoid crowded areas
is an ‘absolute necessity’. such as Liberia. “Many medical
Chris Pouney, director of
highly lucrative facilities have either closed
Travellers should avoid
business travel for UK-based facilities functioning. or are over capacity. They
crowded areas as well
as dense public transport
Severnside Consulting Ltd, are severely limited in their
says most companies have capability and do not have options.
Rachael Penaluna, business
travel bans in place to affected stringent infection control. 3. Keep hands clean
manager of Sure Maritime
countries. “Energy companies Less-serious illnesses may Travellers should wash
Travel in Port Elizabeth, says
are scaling back hugely on the become life threatening.” hands frequently and wear
most companies are struggling
numbers of foreign workers. WHO has issued gloves during preparation
to ensure duty of care for their
People just don’t want to travel comprehensive guidelines for of food. They should also
travellers. She says the Ebola
but this needs to be correlated more effective exit screening at avoid shaking hands with
outbreak could last months
with the practical realities of and companies with interests in airports and border crossings. people.
keeping highly lucrative facilities those countries will have to send “This means business travellers 4. Be aware of your own
functioning.” representatives at some point. must be absolutely certain health
He says companies also need She adds, however, that it is they are fit and well to travel. If Travellers should be aware
to consider the risk and fear almost impossible for companies they are displaying symptoms of their own state of
of infection from travellers to ensure travellers’ safety. of any kind of fever, they may health. If they already have
returning back from infected “They can only advise on how automatically be considered as a flu or a cold, they may be
areas. “As discovered through to avoid certain situations, food possible case of Ebola subject to running a temperature
the swine flu outbreak of 2009, and to read the material that is any quarantine procedures.” and be stopped at the
despite the WHO advice saying offered and become familiar with There is no need for airport.
that it was fine, other workers symptoms etc.,” she says. companies to become swept up 5. Use a travel agent
were uncomfortable if their in unnecessary mass hysteria, Reputable contacts,
colleagues had just returned says Monique Swart, founder drivers, meeting hosts
from a holiday in Mexico and Limited facilities of ABTA. “Many companies are should be able to guide
came straight into the office.” limiting ‘unnecessary’ travel visitors and give them
Jim Weighell, director of Although travel insurance will into affected regions, but for local advice should they
operations in South Africa for provide cover for corporate the most part, business trips be uncomfortable. Travel
GBTA, says at least one US-based travellers for medical of high importance are going agents can give clients
company has already issued a emergencies in affected areas ahead as planned with informed the correct information
travel ban notice for Guinea, as long as the WHO and Foreign companies understanding at source and help them
Liberia and Sierra Leone, along Commonwealth Organisation that the threat of travellers establish reputable
with a travel restriction for (FCO) don’t issue travel warnings, contracting the disease is highly contacts through
Nigeria, requiring travellers to expatriation and medical care unlikely and cannot be used to embassies, hotels, etc.
clear the trip with senior execs. could still be a problem. impede business.”
4 September 2014 • TRAVEL BUYER
What you should know
Q: What is Ebola? Q: What are the Do not go to hospitals, as they has never been tested in humans
and is highly experimental.
may be treating patients with
A: Ebola is a viral haemorrhagic symptoms? Ebola.
fever (VHF). “Haemorrhagic”
means these diseases can involve
A: Usually, the person suddenly Do not handle animals, Q: Previous outbreaks
feels weak, with a fever, muscle/ even if they seem healthy.
bleeding. joint pain, headache and sore Ensure all meat is cooked A: The first known Ebola
throat. Vomiting, diarrhoea, rash well. outbreak occurred in the
Q: How is it spread? and abdominal pain follow in Democratic Republic of Congo
(formerly Zaire) in 1976.
Not through the air.
There is no data on whether
most cases. Some people may
develop redness of eyes and
Q: Treatment There have been at least ten
the virus can be spread to others hiccups. A: There is no treatment or outbreaks since then, all in
via sweat. People who have Organ failure and bleeding cure for Ebola. Sick people African countries. Outbreaks
gotten Ebola from other people (both internally and externally) are given supportive therapy, have occurred in Congo, the
have probably had exposure to occur in some people. These lead which are treatments that Democratic Republic of Congo,
several body fluids from the sick to death. About 50% to 90% of help make them more Cote d’Ivoire, Gabon, South
person, in addition to sweat. cases are fatal. comfortable but do not cure Sudan, Uganda, and now Guinea,
Ebola is not a food- nor a their illness. Liberia and Sierra Leone.
water-borne illness. Q: How can I avoid
Individuals who are not
the virus? Q: Is there a cure? Q: Putting it in
symptomatic are not contagious.
In order for the virus to be Stay away from sick people. Do A: There is currently no perspective
transmitted, an individual would not touch their bodily fluids or cure for Ebola virus. An A: Since the Ebola outbreak
have to have direct contact with objects contaminated with experimental medication began in February, around
an individual who is experiencing their fluids. called ZMapp was administered 300 000 people have died from
symptoms. Pay strict attention to hygiene. to two Ebola patients in the malaria, while tuberculosis has
Wash your hands often. United States in early August. likely claimed over 600 000
Waterless alcohol-based hand One of them seemed to lives. g
Q: How is it diagnosed? rub can be used if soap is not dramatically improve after Source: SOS International and Centers
A: Through blood tests. available. receiving it. This medication for Disease Control and Prevention
GBTA Southern Africa Conference 2014 -
Bryanston Country Club - October 15&16
CONFERENCE THEME - DESIGNING BUSINESS TRAVEL
THE Conference for Southern African Travel *Global perspective
Buyers. Join the business travel community
in Southern Africa at this event to network *Excellent networking
with your peers, learn from industry experts *Build connections
and explore new products and services on
the exposition floor. This event is an ideal *High-calibre learning
opportunity to share best practices and bring
innovation to your travel program or travel *Exchange knowledge with GBTA
offerings. members and travel professional
Some topics will be:
Managing your Suppliers Managing your people –
moving away from Travel
Managing your Programme Management and moving
toward Traveller Management
Managing Future Opportunities
Register: http://www.formdesk.com/itmsa/form3
Website: http://www.gbta.org/africa/SouthAfrica/Conference/Pages/default.aspx
TB1843SD
September 2014 • TRAVEL BUYER 5
Q&A
Super travel
Super Group is a global logistics and mobility
group with a head office in Johannesburg
as well as operations in Australia, New Zealand
and the UK in addition to a strong footprint in
Africa. And looking after logistics and mobility
for the group’s travellers is Fikile Nkala from
the Group Procurement division. She spoke
with Kim Cochrane.
Q: I see you brought an Q: How does the travel
energy drink with you... process work currently?
Pic: Shannon Van Zyl
A: Yes! It is hectic A: We use TravelLinck for
here at the moment. Super domestic travel bookings, the
Group Procurement recently approval process and to facilitate
merged with Super Group IT and an automated process from
a new group procurement portal pre-booking right through to Born and bred – and still living – in the only place she calls home, in
or intranet will be launched to expense management. For Daveyton on the East Rand, Fikile Nkala (left) loves spending her free
improve the travel system. international and regional travel, time socialising with family and friends. She is photographed here
we partner with Claudia’s Travel. with Super Group executive personal assistant and travel booker,
Q: What will this mean for Three quotes are provided by Angelique Stuart.
the TMC: the lowest airfare for
your travellers? a direct flight, the lowest airfare
A: Changes to internal with one connection (under such as telecommunications.
processes include a revised four hours) and the lowest The procurement division Q: What are your
travel booking and approval airfare for the day (maximum expanded and travel became
process for both domestic and two connections). Should an more of a challenge, particularly
responsibilities now?
international reservations. Travel airfare higher than the cheaper as management had decided A: The travel buck stops with
procurement will have its own logical fare be chosen, additional to move to an online booking me. I manage and consolidate
intranet page where travellers approval is required as per group solution for domestic travel. group travel across all divisions.
will be able to find information travel policy and at the discretion That was my first encounter with Each division – there are about
as well as obtain a quote and an of the divisional managing corporate travel management. 20 divisions in the group – has
approval form. director. I was therefore the first to test its own travel booker. All queries
We don’t have too many The travel-booking solution TravelLinck and to benefit from and issues are sent to me as I am
major challenges in travel has changed the traditional way the training offered. I then had to the mediator between supplier
procurement. Things run of managing corporate travel recommend it to the business in and travel booker if problems are
smoothly and I hope they will and expense management terms of how it would work and encountered.
run even smoother following in the organisation. I see improve travel. I also manage the executive
this merger with IT. I now report this technology as being a bookings for the Super Group
in to procurement and IT; solution for the future of travel Q: What did you like most head office and I strive to keep
procurement management is management in Super Group as senior staff members satisfied
now IT management. My boss it provides real-time booking of
about the system? at all times. I aim to ensure
is the chief information officer, flights, accommodation (hotels A: At the time, I only managed excellent service delivery from
Adrian Lewis, who represents and B&Bs) and car hire as well as travel for the head office but my service providers. This is what
travel at an executive level. real-time reporting. now after six years, I oversee gives me sleepless nights but
travel for the whole group. All I keeping these travellers happy
Q: There must be Q: When did you take on know and understand I learned is my greatest achievement as
from managers who mentored head office executive travel
challenges that keep the travel portfolio? me on travel booking, supplier booker. It makes me whole in
you on your toes? A: My previous working negotiation and procurement, my heart and helps me perform
A: Super Group is represented experience never involved travel among other topics. even better. It is a pleasure to
by a diverse range of cultural as I worked in the safety and What I like so much about ensure that management’s travel
groups. My biggest challenge security sector (SAPS) for seven TravelLinck is that it was so goes 110% well and then to be
has been to learn all their years doing clerical work. There easy to use and adapt to. With complimented after a traveller
requirements and meet those were no real challenges for me the training I received – and has had a fabulous travel
within the most cost-effective there. I needed more and I found working within the group’s experience.
way. There are not different it when I came to Super Group existing travel policy, I could train I reconcile all American Express
travel policies but there are in 2008. bookers; we understood it well. statements and supplier invoices
exceptions to the rule for our I started off in procurement by We subsequently have 100% each month to ensure that Super
travel policy. managing smaller commodities compliance on the system. Group business units are billed
6 September 2014 • TRAVEL BUYER
Streamlining
correctly. It is my responsibility providers who have a common
the travel commodity
T
to ensure prompt payment of objective to achieve cost savings.
suppliers and to ensure that the When I first took on travel, my HE Super Group IT The various divisions have
group American Express control goal was to develop Group Travel department is working implemented workflows to
account is paid on time to avoid into a world-class procurement closely with TravelLinck suit business units. “Some
added cost. While meetings, travel offering and the one-stop- to design the most send all requests to central
incentives, conferencing and shop service provider for Super streamlined solution for procurement to process using
events (MICE) are not part of Group travellers. the travel commodity, TravelLinck, whilst others
my portfolio, I do reconcile the To help myself develop I have advises Marcelle Ross, who manage all their own travel
MICE spend if it goes through our acquired further academic skills heads up TravelLinck’s using the system.”
lodge card. and achieved a Purchasing client-facing support and Since travel arrangements
I facilitate all the Management Diploma at Varsity business development. can be unpredictable,
accommodation payments College Sandton in 2013. I am “We are considering various TravelLinck’s capability to
inhouse directly instead of using currently studying towards direct integrations to either readily allow changes to
bill-backs or the TMC to help, obtaining a Procurement and the new procurement portal or existing bookings without
which saves on spend. Supply Diploma with the Charted having to start the entire
the intranet to allow for ‘single
Included in my travel Institute of Purchasing and sign-on’ capability.” booking process from scratch
management responsibilities Supply (CIPS) and I am a member How it works presently at has assisted Super Group with
is the reporting I analyse each of the Institute. In this way, I have Super Group, she says, is that process efficiencies.
month for management: gained in-depth knowledge of bookers request travel via a She says the billing process
reporting on ethical practice, procurement ethics, principles,
irregularities of travel booking, re-branded TravelLinck portal. is tailored for Super Group
procedures and processes and “Real-time quotes are selected to meet the requirement for
group high spenders, have a better understanding
misspending and on savings per service category and sent monthly invoices to be sent
of supplier management,
incurred by Group Procurement. for approval via SMS or e-mail. to 20 divisions. “No duplicate
relationships, negotiating,
The travel policy is embedded billings are experienced
contracting, business context as
within the system and has since we only charge per
Q: How controllable is well as needs and sourcing.
assisted in terms of meeting service (flight) regardless
travel spend within the savings goals.” of how many sectors or
organisation? Q: I can understand the She adds that each division changes etc. There is also
A: Spend is controllable and energy drink... has access to its own real-time the facility to capture/attach
we’ve seen savings of about A: I start studying from 21h00 dashboard that depicts the expense claims to each
20%-30% on travel spend since when it is quiet and my husband spend per day, percentage travel order, enabling the
I joined and we moved on to and three daughters have gone of savings achieved, number client to calculate the total
TravelLinck. to bed! of travellers on the same cost of travel and store the
In terms of a break-down, flight etc. slips in a secure place.”
about 65% of our travellers Q: Do you have any time left
travel to Cape Town, Durban
and Johannesburg, with about to travel yourself?
20% going into regional African A: I never dreamt that one day Shifting gear to go global
countries. Of international spend, I would be managing a travel
15% visit Australia, the UK and programme. The first time I TRAVELLINCK’S pioneer, Dr
Mauritius. travelled was last year when one Rod Ross (pictured), recently
of the hotels invited me to a site spearheaded the recruitment
Q: What has been an inspection in Cape Town. It was of a bigger outsourced
my first time in an aircraft. I had
eye-opener over the the time of my life!
development team to assist
with rapidly accelerating
years regarding travel? And that is the excitement of projects to deliver immediate
A: I’ve found it most interesting doing travel. Day by day I get client value.
to interact with travel service more excited. “With this additional
capacity, our clients can expect
more efficient integration work,
Remember... better support for our current
system as well as new ways to head of product development,
g Adapt to change, new right policies and meet existing needs and plan to focus on taking the
travel products, innovation procedures. for future needs in a global current solution to the next
and technology. g Always treat internal and context. The team is busy with level. This strategic business
g Source reliable, responsible, external stakeholders as a host of new solutions, some change has led to Tim Straw,
capable and preferred ‘King’, as these people are client-specific and others executive chairman, moving
suppliers in the supply make the travel world are first to market and will into management of daily
market. go around. Without them benefit the entire industry.” operational responsibilities
g Have smart travel there is no travel. As a result, Dr Ross has to allow Dr Ross to focus on
procurement with the g Senior buy-in is essential. shifted his focus from ceo to technologies. g
September 2014 • TRAVEL BUYER 7
Each month in our dedicated meetings and events pages, Travel Buyer brings you
highlights from Meet, our publication for local corporate and government meetings
managers. Meet is available monthly at www.meetmag.co.za as a fully interactive
Digi-Mag, viewable on PCs, iPads and Android devices.
Plan greener meetings and events
The meetings and events industry is becoming more conscious
of sustainability issues. Monique van der Zon, sustainability
consultant, offers insights into how PCOs can start taking steps to
organise more sustainable events.
A
GROWING number of can reach a high level of possible. This could include If most of your delegates are
professional conference sustainability when first-time selecting seasonal, local, attending from out of town,
organisers are conscious measures are implemented. Yet healthier menus, or even local you may need to rethink the
of concerns surrounding most large events – whether arts and crafts as gifts for destination and venue for the
sustainability in the event they are conferences, exhibitions, delegates and guest speakers. following year. Also look at
industry. Many are, however, sporting events or music festivals Choose your suppliers and factors such as accessibility to the
unfamiliar with the practices – can take up to two or three service providers wisely and event, access to public transport
they can easily implement times to be considered a green avoid imported items and and possible car-sharing to
before, during and after a specific event. products. reduce emissions.
event to reduce its negative The first time you attempt
effects. Events have enormous a sustainable event you will 3. Waste: Minimise waste 7. Biodiversity: Try to
impacts on the environment but probably come across some wherever possible. If you can avoid fresh-cut flowers
sustainability is not only about issues. It is important to take avoid fresh-cut flowers, buffet wherever possible by looking
the environment; it involves note and learn from them. meals, printed collateral and at indigenous potted plants
social issues as well. Involving eco-event consultants marketing materials, then do. instead and always ensure that
is always a good idea, as they no threatened or endangered
Overcoming the will be able to assist you in the 4. Water: Venue selection is species are on display or on
client barrier planning phase and also provide
recommendations.
always important with regard
the menu. With regard to this,
take special note of the seafood
to water conservation. Select
Remember, it is important available by visiting the Southern
Unfortunately, while organisers venues that have water-saving
to say that your event is ‘going African Sustainable Seafood
are keen to host a sustainable procedures, technologies and
green’ or that you ‘aim to host Initiative website. If there are
event, there seems to be an practices. If you are not sure
a sustainable event’ instead of any generators on site or display
enormous barrier as clients what to look for, ask them about
declaring that an event is ‘green’ vehicles, they need to have
often see it as a pricey exercise. their laundry procedures (for
or ‘sustainable’. It is not possible drip-trays underneath to avoid
Although some of the green tablecloths and linen) as well as
to measure whether an event is oil spills.
products that are available their water-saving technologies
are more expensive than their sustainable until after the event, such as dual-flush toilets, tap
non environmentally friendly when all the data has been aerators, low-flow showerheads, 8. Social: Looking after the
counterparts, we are starting collected. and water-wise gardens and local community before,
to see a shift in demand and irrigation. Always avoid bottled during and after the event is
therefore a shift in prices. Eight focus points for water wherever possible. an important part of leaving a
positive legacy. You can do this
The ‘price barrier’ is also a
your next event by donating leftover delegate
misconception – there are a 5. Energy: Select a venue bags or potted plants and
number of changes we can make that has an energy efficiency
in the industry without paying 1. Planning: Sustainability policy in place and ask them planting trees in the area. The
more. A sustainable event can must be part of the vision for if they are able to monitor the social legacy aspect includes
include practices that save costs. the event from the first day of energy usage during your employing and training local
Organisers who want to planning. Start looking for ideas event. Also look at the people and promoting local
encourage their clients to host and suppliers from the very number of service providers job creation. For example,
events and conferences that beginning and ensure that you and vendors who may use you can hire a local dance/
are more sustainable need have a statement regarding generators on site. Look at music group as entertainment,
to be equipped with enough your intentions surrounding the use of natural light at the or employ local unemployed
knowledge to answer the client’s sustainability issues as this will venue for daytime events and community members to assist
questions and address concerns. help you stay focused. Make conferences and ask the venue with waste separation. Always
your statement public wherever if they use renewable energy avoid damaging the natural and
Making the change possible so that your client,
committee, suppliers, exhibitors
through solar panels or wind cultural areas. Remember that
your event often affects the local
turbines. You can also look into
The timeline for achieving event and delegates are aware. Try to purchasing renewable energy communities through increased
sustainability often depends on keep paperwork, documents and certificates for the event. traffic, noise and waste. So be
the scale of the event as well as registrations electronic. mindful.
the level of commitment from 6. Emissions: Plan logistics
the PCO and client. Some small 2. Procurement: Choose carefully and select your u Meet continues on p10
events with full commitment the greener option wherever destination and venue wisely.
8 September 2014 • TRAVEL BUYERADVERTISEMENT
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TB1847The good, the bad and the unusual...
Celebrating the end of the year together remains one of the most effective ways of rewarding
both clients and staff, but doing things differently can be tricky in light of tight budgets and time
constraints. Liesl Venter talks to PCOs to find out what makes the difference.
A
YEAR-END function is an event that will speak to the
Your event should
a wonderful medium majority of the people’s interests.
aim to create a fun
to get people to realise In other words, racey dancers
which goals have been atmosphere for most are not going to impress a
achieved, which projects have people attending. conservative group of people
been successful and where there any more than a performance
is still work to be done – all in by a group of tenors is going to
a social and relaxed manner, keep a young, active audience
believes Beatrix Lourens, md of interested.”
Beatrix Events. “Employees end The experts agree that the
the year motivated and clients location needs to be well placed,
Pic: EVENT AFFAIRS
are inspired.” easily accessible and offer ways
There is much to be gained for people to get home safely if
from a well-designed year-end they have been drinking.
function. “From teambuilding “And don’t forget about the
with employees struggling Corporates should also never away from spending on year-end basics,” says Cloete. “Good food,
over obstacles, themed events underestimate the value of a functions due to the recession parking, safety and security.”
with the office nerd dressed up thank-you. Thanking staff and and budget constraints but as
like Austin Powers to the most clients goes a long way to boost
morale, improve relationships
Elouise Cloete of Shift Ideas
points out, end-of-year functions
Keep your guests
glamorous gala dinners, there
is something very beautiful in and set the tone for the next year do not have to be expensive front of mind
seeing a company get together of business, she says. and over the top. She cautions,
Many corporates are veering however, about under-spending. Although unusual, out-of-the-
successfully on a social level.”
“Too little effort can have ordinary events can be a lot of
disastrous effects, negatively fun, they require an audience
affecting morale.” willing to go the extra mile.
Megan Buchanan, co-founder “There is no point having a
of Event Affairs, says if there is dress-up if the majority of the
no thought or effort put into the guests are not willing to do so
event it simply becomes a waste and will arrive in their Sunday
You Are Invited!
of time and money. best anyway,” says Buchanan.
“You will be far better advised
Ensuring success then to have a formal sit-down
dinner as that will be more
Educational and networking event Making magic is what enjoyable for them.”
Date: Friday 19th September 2014 year-ends are all about, says Making sure staff and clients
Lourens, but it has to happen are acknowledged in a way that
Time: 08:00 for 08:30 to 13:30 is familiar and acceptable to
within a budget. There is little
Venue: The Hyatt Rosebank Ballroom room for error at a year-end them is very important.
R 250 per person for non Site members function due to the emotional “In general, people do enjoy
expectations associated with it. something different and funky
R 200 per person for Site and ABTA members but it must aim to have a major
Buchanan says it is important
To register, call Clare +27 76 898 042, to know the crowd with whom impact and create an atmosphere
you are working. “Try to gather that is fun for most people
email: clare@eventstuff.co.za as much information about attending,” says Lourens.
who is attending and what their So whether it’s sundowners
interests and behaviours are so on Table Mountain or a disco in
that you can have something Sandton, it’s not what you do, but
for everyone or at least organise who you do it for, says Cloete.
Top tips for success
Supported by If you don’t buy into an Keep everyone together.
idea, theme or venue – don’t Don’t underestimate the
For anyone involved with the purchasing, planning and hosting of incentive present it. importance of entertainment.
travel, Inbound or Outbound. Make provision for various Plan in advance.
We encourage the attendance of all Corporate Travel Buyers, cultures when it comes to Make sure your ideas have
Procurement Managers, Accommodation providers, Airlines,
Destination Marketing organisations and Event Industry Professionals.
entertaining and catering. not been done before.
TB1842SD
10 September 2014 • TRAVEL BUYER5 budget-friendly ways
to liven up your year-end
Under pressure to find innovative ideas for your year-end function that won’t break
the bank? Sandra Minnaar, owner of Conference Complete, offers five cost-effective suggestions.
Fancy dress to interact with one another.
Minnaar says this can be
food. Potjiekos competitions
are simple to facilitate – staff
area or taking Christmas gifts
to underprivileged children.
Nothing encourages the organised internally quite easily members should be split into A breakfast or lunch could be
spirit of camaraderie like the and held at a school sports teams and provided with a organised, giving staff members
opportunity to dress up, which ground. An end-of-year sports budget to buy their ingredients. the opportunity to interact with
is why Minnaar suggests holding function is best complemented An impartial judge can assess members of the community.
a fancy dress party on the by a fun and interactive lunch different categories, from best
company’s premises. Staff can or dinner such as a braai. In
cases where the number of staff
potjie to best presentation and
most team spirit.
An evening with artists
be placed in teams, allocated a
specific budget, and then take members is more than 900, Amazink in Stellenbosch is a
part in a competition to decorate fast-food franchises can be
brought in (at their own cost) to
Community projects venue that enables groups
different parts of the venue. to support local artists while
A more significant portion of the set up stalls so that employees One of the best ways to motivate enjoying an evening of culture
budget can then be spent on can move from vendor to vendor employees and allow them to and entertainment. Minnaar says,
bringing in external caterers. in a fête-type of environment. feel part of a bigger picture for about R200 a head, catering
is to arrange for them to give and décor is included. Similarly,
Sports challenge Potjiekos competition back to their community. Richard’s Supper Stage and Bistro
This can be done in a number in Sea Point showcases local
A round robin sports day is Stay in budget by getting your of different ways, such as performance talent.
another great way for employees colleagues to cook their own helping to plant trees in the u Meet continues on p12
TB1831SD
September 2014 • TRAVEL BUYER 11Event planners looking for a completely different add-on or
team-building activity to sweeten up an event or conference
should consider the secretive world of chocolate making at
the Chocolate Studio. Liesl Venter finds out.
T
HERE is something Master Swiss Chocolatiers, besides being out of the
Pic: DEBBIE BADHAM
uniquely seductive participants are shown how to ordinary, the classes are fun.
about chocolate. make a masterpiece of their own "The best part, of course, is the
From the aroma using the Lindt chocolate ranges. end product. You are creating
and texture, to the The workships offer each a masterpiece with the finest
tantalising taste, what’s participant the opportunity to chocolate available and you In addition to sharing the
not to love? gain insight and obtain a better get to take it home with the secrets of chocolate making,
The Chocolate Studio understanding of the secretive knowledge of how to do it again." the studio also creates
is the brainchild of Lindt world of chocolate making and On the practical side, the hand-made chocolate products
Chocolate and is the its confections, says Catherine activity can be pre-arranged and desserts for corporate gifts.
first of its kind in South Abplanalp, Lindt & Sprüngli retail to conform to the timeline
Africa. Based in both and project manager. available. Ranging from as little
Johannesburg and Cape A variety of workshops are as one hour up to five hours, it is suit just about any budget and
Town, the Chocolate on offer, including the creation completely dependent on what the application options of the
Studio offers specialised of a chocolate showpiece, you want to make and how much courses available are endless,
training workshops learning how to use moulds time you are willing to spend on from team building where you
to entry-level chefs, and fillings, to the making of the activity. Being indoors, it is get to choose what you would
non-professionals hand-crafted truffles, petit also not weather dependent and like to do in the course, right
and chocolate fours, chocolate confectionary can be worked into a schedule through to bringing guests to the
enthusiasts alike. and the art of mousse cakes. during the day or in the evening. studio after dinner to create their
Guided by Lindt’s According to Abplanalp, “We can build a course to own dessert.” g
TB1825SD
12 September 2014 • TRAVEL BUYEROn the radar - LCCs
Low-cost carriers enter long-haul market
Low-cost carriers are
tackling their next frontier,
long-haul air routes, writes
Michelle Colman.
A
VIATION observers are setting up hubs throughout Opinions on the success of be key for LCC long-haul success,
keeping a keen eye on a Asia, which will give it bases into low-cost, long-haul services are and despite its early problems,
new development in the areas further afield. Despite a split. Detractors allude to higher the B787 Dreamliner, as well as
no-frills, low-cost arena false start some years ago when fuel burn per passenger on longer the A350, have been mentioned
– the movement of low-cost long-haul services to the UK were routes, and higher labour and as good options for LCCs.
carriers (LCCs) into the long- dropped, it is determined to in-flight costs such as crews and Should LCC carriers become a
distance market. serve Europe and North America. catering. The need to contain fixture on the long-haul scene,
The movement is not new, its Scoot, Singapore Airlines’ low- costs by keeping aircraft in the air travel buyers may find themselves
history going back to Freddie cost sibling, has also made its would mean complex scheduling reaping the benefit of an initial
Laker’s London-New York intentions to enter the medium- and inconvenient departure times price war. But this will accompany
Skytrain of the early 80s and and long-haul arenas known. across time zones, with little a turbulent market, until such
followed by other start-ups, none passenger appeal. Seat capacity time as a settling occurs. It must
of which went the distance. would have to be increased to also be borne in mind that the
To cite some of these ventures LCCs will likely continue cover costs, cutting into profitable discount window could be
in Europe, Norwegian Air cargo space. LCCs would also be temporary, as price wars are
Shuttle commenced services to outperform traditional competing with long-established, inevitably followed by periods of
from Gatwick to New York, Los
Angeles and Fort Lauderdale in
airlines in terms of successful charter airlines.
The result would be less
consolidation, where prices rise
once again.
early July. The airline, which is end-user affordability. price-elasticity in the long-haul Service differences between
looking at Cape Town among - Hein Kaiser market and thereby less ability to legacy carriers’ economy
its future ports, also operates attract passengers. class and LCCs are narrowing.
to US points from a series of Many international LCCs have Others believe that with Traditional carriers are beginning
Scandinavian cities. Lufthansa is just about spun out their double- the right aircraft, optimum to charge for meals, reserved
in talks with Turkish Airlines on digit growth and now seek new management of fuel costs seats and checked baggage,
the establishment of a discount air space as short-haul networks and good utilisation of digital while a growing number of LCCs,
arm, Wings, to serve destinations become saturated. Their success marketing and booking aids, for their part, are introducing
in the Indian Ocean and Asia, in many markets has been LCCs stand more than a fair services such as allocated seating.
thereby fending off competition phenomenal. In Asia-Pacific, some chance in long-haul. Norwegian Says Hein Kaiser, head of
from the hugely successful Gulf 50 budget airlines now carry Air Shuttle’s ceo, Bjorn Kjos, communications at Mango:
carriers. LCC giant, Ryanair, close on 60% of domestic and recently told the travel industry “LCCs may introduce competitive
has stated its intentions to go regional traffic; nine of the world’s newsletter, Skift, that the long- products that are retailed
transatlantic in a big way. 15 busiest low-cost air routes are haul, low-cost environment had for ancillary revenue. LCCs
In Asia, the medium- and located here and most legacy been changed by more fuel- traditionally operate from a
long-haul operation of AirAsia, carriers are invested in a low-cost efficient planes, the internet and much lower cost base and as
AirAsia X, is flying to 17 operation in some way. In Europe, a shift in global economic power such would likely continue to
destinations in Asia, Australia and LCCs account for some 40% of to the East. outperform traditional airlines in
Saudi Arabia. The LCC intends air traffic. The right equipment is said to terms of end-user affordability”.
Local skies fill with more LCCs
SOUTH African air routes will and Port Elizabeth; and Cape the failed 1time. Fly Blue Crane, a Flyafrica.com planned the
be a lot busier if all the LCCs Town and George in October. subsidiary of Blue Crane Aviation inauguration of services
mooted recently do succeed in Initially set to start operations and headed by former SAA ceo, between Victoria Falls,
launching operations. in late 2013, it was blocked Siza Mzimela, has also applied Zimbabwe and Johannesburg
Mango and kulula.com remain when competitors brought an for an air services licence for the on July 23 at a one-way fare of
the stalwarts of the local LCC urgent application to interdict same route. R99 excluding taxes, but a week
tableau, which has proved erratic the airline, based on its not Regionally, the airline fastjet later the Civil Aviation Authority
as airlines come and go. Names meeting the 75% domestic recently began flying between of Zimbabwe (CAAZ) revoked
such as Flitestar, Nationwide, ownership requirements. Johannesburg and Dar es the airline’s South African
Velvet Sky and 1time are now FlySafair has since remedied its Salaam, and intends developing pilots’ validation to fly. The
nothing more than distant shareholding. Johannesburg as one of its carrier successfully commenced
memories. Skywise, another new venture African hubs. Khuphuka Kings services on August 1.
FlySafair, founded by Safair, planning to fly between Airways, a cargo carrier, plans Should these new entrants get
will begin scheduled passenger Johannesburg and Cape Town, to move into passenger services off the ground, what’s in it for
services between Cape Town has yet to take off. Behind this between Durban and Nigeria, the local travel buyer or TMC?
and Johannesburg; Cape Town undertaking are the founders of Swaziland and the DRC. u feature continues on p14
September 2014 • TRAVEL BUYER 13On the radar - LCCs
Pic: MAngo
Fastjet strengthens
u feature continues from p13
presence in Africa
By Debbie Badham
For one, more competitive fares positive impact for consumers FASTJET continues to extend
to start. FlySafair’s rates for early given the natural competitive its reach within Africa, moving
bookers are as low as R499 and inclination vis a vis pricing, but forward with a number of
Pic: Fastje t
R399 one way between Cape “one cannot assume that the
different developments on the
Town and Johannesburg and launch pricing of any airline would
continent.
Port Elizabeth respectively, be maintained throughout”.
Richard Bodin, fastjet
including taxes. That’s half those Dave Andrew, FlySafair ceo,
chief commercial officer,
of its LCC competitors. Although has stated that the new airlines’
reveals that the airline’s base in
the base rate covers a seat only, announced fares are not simply
Zambia remains a top priority.
and extra charges apply for opening ploys and that the
“The project to obtain our air
checked baggage (R300) and low-cost model applied is
operator certificate (AOC) is well
pre-seating, the FlySafair fares sustainable. The average fare
underway and things are moving excited about the launch of
represent considerable savings. across all seats in aggregate
forward positively,” he says. its third international destination,
Both LCC and traditional exceeds the cost of operation
The airline which is currently Harare, and inaugurated
carriers are likely to react to these the flight, he says.
based in Dar es Salaam, Tanzania, thrice-weekly flights to that
reduced fares with adjustments Kaiser cautions that in
hopes to have the second base in city from Dar es Salaam on
of their own, bearing in mind recent years aviation and GDP
Lusaka up and running soon. August 5. Fares start as low
the price-sensitivity of the South growth have de-coupled with
Fastjet recently announced as US$50 one-way, excluding
African market. But would it negative growth in passenger
be just a matter of time until numbers. The introduction that it would be disposing of airport and government taxes.
sustainability rears its head? of additional capacity could its holding in Fly540 Kenya. Bodin notes that fastjet’s
Hein Kaiser, Mango’s head negatively impact the This comes on the back of an route between Dar es Salaam
of communications, says the equilibrium between supply in-depth evaluation into whether and Johannesburg continues to
introduction of competitive and demand, and thereby the Fly540 possessed enough of the grow.
domestic airlines always has aviation sector commercially. essential elements necessary He believes that it is the
for the carrier’s expansion. “At success of fastjet in Africa
the end of the day we decided which has attracted new LCC
it would make more sense to competitors to the continent.
develop a brand new AOC,” “There are 1,1 billion people
comments Bodin, referring to the in Africa representing a vast
establishment of a new airline, untapped market – as such we
fastjet Kenya. believe that competition can
The airline is particularly only be a good thing.”
News Flash...
MANGO was named the FASTJET customers can now
Best Low Cost Airline in select and pay for a preferred
Africa at the World Airline seat when booking their
Awards presented by flights, or add their preference
Skytrax recently. The to their booking up to 24
recognition places Mango hours before departure. The
in the Top 100 global cost is US$5 per seat one-
airlines for 2014 following way for premium seats in
a worldwide customer the ‘quick-exit’ rows and the
satisfaction voting ‘extended leg-room’ seats.
process late last year. The cost for reserving a
To date, Mango has carried non-premium seat is US$3
in excess of 11m passengers per seat one-way.
between eight airports
across the country and KENYA Airways and
between Johannesburg kulula.com are participating
and Zanzibar. In October, in a bilateral codeshare
it will increase frequencies agreement, connecting
between Johannesburg their networks via OR Tambo
and Port Elizabeth by 55% International Airport. The
with the addition of return partnership is in line with
services on Mondays, kulula.com’s medium- to
Thursdays, Fridays and long-term strategy to grow
Sundays. its African footprint. g
TB1830SD
14 September 2014 • TRAVEL BUYERYou can also read
