FC Schalke 04 v Manchester City - UEFA Champions League - Manchester City FC
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UEFA Champions’ League Season 2018/19
FC Schalke 04 v Manchester City
Wednesday 20 February 2019, kick-off 9pm (local time)
Supporter Advice
UEFA Champions League
E: slo@mancity.com M: +44 (0)7827 997817
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UEFA Champions’ League Season 2018/19
CONTENTS
Page 2 Supporter Liaison Officer
British Consulate General Dusseldorf
Personal Security
If you are arrested
Page 3 Getting to the stadium
Page 4-7 Accessing the Stadium
Post-Match
Page 8-10 Stadium Plan
E: slo@mancity.com M: +44 (0)7827 997817
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UEFA Champions’ League Season 2018/19
SUPPORTER LIAISON
As your Supporter Liaison Officer, I along with members of the Safety & Security team will be available to assist
with any issues you may have in relation to tickets, travel or general questions. I can be contacted by email
slo@mancity.com or by mobile, +44 (0)7827 997817.
BRITISH CONSULATE GENERAL DUSSELDORF
Address: Willi-Becker-Allee 10, 40227 Dusseldorf, Germany
Office hours: Monday to Thursday, 9am to 5pm and Friday, 9am to 4:30pm
Telephone: +49 (0) 211 94480
Travel Advice: www.gov.uk/foreign-travel-advice/germany
Consular counter services available by appointment:
Monday, Tuesday, Thursday and Friday, 9.00am to 10.30am. Wednesday we are closed to the public
If you lose your passport, you’ll need to get an Emergency Travel Document from the British Consulate-General in
Munich. Please note it can take up to 2 working days for you to get your document.
Emergency numbers: Police 110 Ambulance 112 Fire 112
IF YOU ARE ARRESTED
You can contact the British Consulate and request consular assistance if you are arrested, however they cannot get
you out of prison, represent you in court or pay your bills. Please ensure you keep the Supporter Liaison Officer
updated at any time you speak to the British Consulate or have to make use of any of the emergency number.
Police have advised that if you are arrested you will not be permitted entry/re-entry to the stadium.
MINIMISE THE RISK
▪ Consider the impact of wearing Club colours when not inside the stadium
▪ It is advised to carry Photo identification. Police may conduct checks and want to see originals.
▪ Remember your European Health Insurance Card (EHIC) but also take out travel insurance, even if you're only
going for one night. It could save you a lot of money if you get into difficulties.
▪ Carry a note of the address of your hotel (in both English and German), it can help people give you directions
and ensure that taxi drivers know where you want to go.
▪ Keep the number of valuables you carry to a minimum - passport, a credit card, your phone and some money
▪ Keep valuables/cash out of sight, especially in crowded areas, tourist spots, and public transport, where
pickpockets and bag snatchers operate. Only carry what you need, leave spare cash and valuables in hotel
safety deposits.
▪ Change money at a bank, hotel, or in exchange kiosks – NOT on the street
▪ Carry the contact number for your travel insurer at all times.
▪ Carry the address and telephone number of the British Consulate so you can call for help.
▪ Leave a photocopy of your passport and other documents safe in your hotel in case you lose the originals.
▪ Do not carry weapons of any sort, you may get you arrested.
▪ Don’t commit acts of theft: you are more likely to be locked up rather than fined or deported.
▪ Be alert to the possibility of street crime and petty theft as foreigners may appear to be lucrative targets.
Where possible, avoid walking alone late at night in dark or poorly lit streets.
▪ Do not leave drinks or food unattended as they could be spiked. Beware of accepting drinks from casual
acquaintances.
▪ Do not drink in the streets, you can be arrested for doing so.
▪ Do not leave bags unattended at any time, please not bags are not allowed in the stadium.
E: slo@mancity.com M: +44 (0)7827 997817
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UEFA Champions’ League Season 2018/19
GETTING TO THE STADIUM
The address for the Veltins-Arena is Arenaring 1, 45891 Gelsenkirchen, Germany.
Located in North Rhine-Westphalia, this region was formally the heart of German coal mining and heavy industry.
The local population is estimated at 285,000 and while there are various hotels, they are somewhat limited and
spread over this large area.
Distances from airport/arrival points to the city: Dusseldorf 33km, Essen 14.4km, Dortmund 38km, Koln 72km. The
stadium is approximately 7km from the centre of Gelsenkirchen and the two nearest town areas are Buer to the
north and Zentrum to the south.
▪ Düsseldorf airport via motorways A 44, A 52, A 3 and A 42, leaving at the Gelsenkirchen-Schalke or
Gelsenkirchen-Buer turn-off. The journey takes approx. 60-90 mins.
▪ Cologne/Bonn airport via motorways A3 and A42, leaving at the Gelsenkirchen-Schalke turn-off. The
journey takes approx. 90-mins.
▪ Münster/Osnabrück airport via motorways A 1, A 43 and A 2, leaving at the Gelsenkirchen-Buer turn-off.
The journey takes approx. 90-120 mins.
▪ Dortmund airport via road/motorway B 226 and A 2, leaving at the Gelsenkirchen-Buer turnoff. The journey
takes approx. 45-60 mins. Once you have exited the junction, the route to the stadium is clearly signposted.
The VELTINS Arena is accessible via bus or car using the many motorways in the Ruhr area. The car parks for away
fans can be found on Berni-Klodt-Weg. Buses will need to take a left turn to reach the Gelsenwasser car park, which
charges 20 Euro per bus. Cars should turn right into the free-of-charge E2 car park. From the car parks, you can
reach the stadium by following Berni-Klodt-Weg northwards.
Early arriving fans are invited to stay in the district of Gelsenkirchen-Buer, which kann be reached by the 302 tram
from Gelsenkirchen Hauptbahnhof (Central Station) or VELTINS Arena. From there it is about 5 minutes with the
302 tram for getting back to the stadium.
For supporters with restricted mobility, the stadium can be reached by travelling to Willy-Brandt-Allee, using the
tram line 302. This stop does not have any steps and is not far from the Arena. Follow the signs to the stadium.
Shuttle Buses
Free shuttle buses will be provided from both the centre of Gelsenkirschen, outside the main train station and from
close by in Buer. Post-match this service will only return to Gelsenkirchen. On matchday, supporters are invited to
to Gelsenkirchen – Buer (St. Urbanus-Kirchplatz) near to the church where food and drink will be available.
Train/Tram
From Gelsenkirchen central station (Hauptbahnhof). The tram stop is underground. Take the 302 to Gelsenkirchen-
Buer and leave the tram at the VELTINS-Arena stop. The journey takes approx. 15 minutes.
From Dortmund the local Stadbahn train takes approximately 40 minutes.
Supporters with match tickets are able to use public transport for free, on journeys to and from the stadium. This
includes trains from Dusseldorf.
E: slo@mancity.com M: +44 (0)7827 997817
Page | 4UEFA Champions’ League Season 2018/19
ACCESSING THE STADIUM
Match Tickets: Only supporters with a valid match ticket will be admitted. Those with damaged or forged
tickets, or people who have lost or had their ticket stolen will not be allowed access. Entry
in to the stadium can be slow. There will be ticket checks and searches by the FC Schalke
stewards both in advance and entering the stadium.
Tickets are not transferable and cannot be used by any other supporter. Duplicate tickets
will not be issued. Take care of your match ticket at all times.
Please note, FC Schalke operate an unreserved seating policy once inside your
designated block in the away end.
Stadium Access: Supporters will not be permitted entry if drunk and German law allows for persons to
be breath tested at the turnstiles.
Turnstiles open 2-hours before kick-off and supports are advised to arrive early for ticket
and security checks prior to entering the stadium.
Entry to the stadium for the visiting supporters is split into 2 arrival points.
For supporters located in the lower tier blocks V and W, take a left turn at Wegwasser
onto Hermann-Eppenhoff-Weg. The south entrance is not far from here. There are 4 full
height turnstiles with stewards and police present. A soft ticket check will be conducted
on the approach followed by a full body search by stewards. An additional search will be
conducted after entry.
All remaining supporters, will need to follow Berni-Klodt-Weg to "Eingang Ost 2" (East
Entrance 2). This is the route also used by supporters alighting the 302 tram at
Gelsenwasser station and the free shuttle buses. The mixed fan zone area is opposite this
entrance point. At the entry point supporters enter through a mixed set of turnstiles. 14
waist high roller turnstiles are available for use. Again, a soft ticket check is conducted on
the approach route, followed by a search before and after entry. Once through the
turnstiles 26 steps lead to the mixed outer concourse. 2 stair towers, TH11 and TH12 lead
to the visiting sector upper areas which is access via 4 flights of stairs
FC Schalke volunteers will be stood near every entrance and are available to help with
any questions. The team all wear green jackets.
FC Schalke stewards will conduct the searches and ticket checks with local police officers
in support. Police and stewards are present both inside and outside this area.
Local Police have stated that supporters will not be allowed in the stadium if:
- You do not have a valid match ticket
- You have been prohibited from attending sports events in the past
- You are visibly drunk or under the effect of narcotics
- You are found to be carrying prohibited items
Any City supporters in the home areas of stadium face ejection for inappropriate
behaviour and this may result in further sanctions being taken by Manchester City Football
Club. There is plexiglas surrounding the away section, there is no netting.
E: slo@mancity.com M: +44 (0)7827 997817
Page | 5UEFA Champions’ League Season 2018/19
Food & Drink: Refreshments will be available throughout in the visitor’s area but there are no cash sales.
Items can be purchased with a 'Knappenkarte' card pre-payment scheme available from
the kiosks.
Category One: Supporters who have been allocated seats in this area should enter the stadium via Ost 2
entrance, TH10. Seats are on Level 3, Block 58
Access Information: Wheelchair supporters are located in the home area on a raised platform, adjacent to the
away fans area. Lifts to this area are available. The sterile area entry point at V and W can
be used with accessible access. This is also directly alongside the reserved P4 car park.
For disabled supporters located in the away end, there is a lift to the upper section.
Additional information can also be found on CAFÉ Football website.
Acceptable items: Flags or banners 2m x 1.5m; without poles and subject to size, language and content
Small personal cameras; no professional equipment, for private use only
Prohibited items: NO PYROTECHNICS, SMOKE BOMBS OR FLARES
No lighters or electronic cigarettes
No megaphones and drums
No mobile phone chargers and/or charging packs
Professional audio or visual recording equipment
No bottles or can will be allowed in to the stadium
Police may confiscate any alcohol found on fans outside the stadium; it is an offence to
be under the influence of drink and drugs when you enter the stadium.
Discretion lies with the FC Schalke stewards as to who is deemed a safety risk, so please
drink sensibly or you may face the possibility of not being allowed to enter the arena.
Please note the above acceptable and prohibited items is not extensive and is subject to
change. The final decision on what will or won’t be allowed in to the stadium lies with
FC Schalke and the local police.
Luggage: Bags over A4 size are not permitted inside the stadium. Alongside the stadium entry
point is the luggage store for oversized bags and the facility remains open after the final
whistle. You can store bags and luggage here for free and they are located at the
"Eingang Süd" (South entrance) or "Eingang Ost 2" (East entrance 2). You will be given a
token that must be returned in order to get your bag back.
Respect the Badge: We recognise that most supporters want to watch a football match and not to listen to
abusive or indecent language from the stands. Discriminatory behaviour which includes,
shouting, chanting or actions such as racist, sectarian, homophobic, sexist or anti-disability
behaviour is unacceptable. If you witness incidents like these please get in contact with a
steward as soon as you can and report your concerns, this will help us to act on them as
quickly as possible.
Kick It Out: The ‘Kick It Out' app provides news updates on the campaign’s latest projects, but its most
prominent feature is the ‘Report It!’ function which empowers people at all levels of the
game to report incidents of discrimination. The Kick It Out football fans’ guide to reporting
abuse and discrimination can be found here or download the app today.
E: slo@mancity.com M: +44 (0)7827 997817
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#EqualGame In 2017 UEFA launched a new Respect campaign: #EqualGame. This campaign seeks to
demonstrate and champion the incredible and often inspiring diversity of football in
Europe, and stars of the game from grassroots right up to the elite level is giving crucial
support. The #EqualGame campaign promotes diversity, inclusion and accessibility. The
campaign aims to help to bring the football community closer together, while also ensuring
that values such as inclusion, gender equality and the fight against discrimination remain
at the forefront of UEFA’s vision and beliefs. #EqualGame is about people and their football
stories – for more information: www.equalgame.com
Local police have advised that all supporters arrive at the stadium at least 1-hour before kick-off for security
checks at the entrance may take some time. Anyone not in the stadium within 15-minutes of kick-off may be
delayed in entering the stadium in time for kick-off.
POST-MATCH
It is likely there will be a hold back. If this is the case, FC Schalke have confirmed there will be access to the
concourse area and concessions. Key messages will be announced via the PA system on the night. We ask that you
be patient and work with the Club at this time.
We wish you a safe journey and look forward to seeing you in Germany.
All information is correct at time of press and s subject to change. Information has been provided from the opposing club, and local Police. The Club accepts no liability for changes that are
made in adavcne or on the day by the local police or opposing Club.
E: slo@mancity.com M: +44 (0)7827 997817
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VELTINS-ARENA STADIUM PLANS
E: slo@mancity.com M: +44 (0)7827 997817
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