Sustainable Development Report 2018 - Food for the future - Plate2Planet
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Sustainable Development Report 2018 Food for the future
Introduction
Welcome to Bidfood’s Sustainable
Development Report 2018. We’ve made
giant steps forward this year and evolved
our strategy to define how we approach “
I’ve always been passionate about living in a more sustainable
way and trying to influence others to do likewise, so this new
role feels as if it’s made for me. I’m looking forward to seeing
what we can achieve over the next three years and beyond.”
4,776
employees.
“
sustainability in the years to come. This
report contains a summary of our progress. 20,639 Julie Owst, Business Change Manager
products supplied.
Our sustainability priorities
Creating a strategy for A change in personnel Our four new sustainability WRAP’s Courtauld Plastic management plate2planet
sustainable development Shirley Duncalf, our Head of Sustainable workstreams Commitment 2025 We’re developing a ‘plastic pledge’ that We’ll continue to develop
Development, will sadly be leaving the aims to establish a baseline for plastic use www.plate2planet.co.uk, our online platform
We wanted to develop a sustainability To do this, we’re creating a new three-year Bidfood signed up to the Courtauld
business following her decision to retire at in all of our own brand products, as well as that helps foodservice businesses and
strategy that reflects the wider industry sustainability programme, led by Business Commitment in 2016, which aims to reduce
the end of August 2018. While this is a real actively exploring opportunities to reduce organisations to share useful information,
drive towards sustainable development Change Manager, Julie Owst. This will food and drink waste by 20% by 2025. As
loss for Bidfood, it has provided us with single-use plastics, boost recycled content, advice, inspiring case studies and hints and
and the United Nations Sustainable comprise of four workstreams aligned to part of this commitment, we’re also active
an excellent opportunity to re-examine our encourage a circular economy and provide tips to support their sustainability initiatives.
Development Goals (UN SDGs) – and eleven of the UN SDGs. Each workstream members of the Courtauld 2025 Steering
sustainability approach and make sure we a greater choice of more sustainable It aligns to UN SDG (17) partnerships for
to engage with our key stakeholders: will be sponsored by a member of our Group. Since signing, we’ve supported a
embed the ethos of social responsibility options to meet our customers’ needs. We’ll the goals and over the past year we’ve
customers, plate2planet partners and leadership team to agree objectives number of WRAP initiatives including the
throughout our business. We were on a challenge the development process for own made a number of changes to the
employees. That’s why we launched a and set targets, bring innovation and IGD/WRAP Food Waste Measurement
fantastic journey over recent years and it brand products to minimise, and where site to support our focus on the
sustainability survey in 2017 to gather support delivery. working group that develops key technical
now makes sense to move towards shared possible, eliminate plastic use. UN SDGs, to encourage our
feedback from these groups and use guidance, tools and templates for the
ownership across the entire business, partners to post information
An exciting year ahead
1,037
the information we gained to help sharing of data across supply chain teams We launched a ‘plastic free’ June/July 2018
rather than relying on a single individual to relating to these and
build our strategy. that contribute towards UK reporting. campaign to encourage our employees
drive sustainability and its visibility across I’m confident our plan will deliver great improve site navigation.
to reduce their plastic use wherever fleet vehicles.
We’re delighted to receive over 1,100 the business. Our approach has resulted results for the business, meet the needs of We’re also members of the Hospitality
possible including activities that can
responses to our survey. Our customers in a robust sustainability plan which is well our customers, deliver change, and help lead and Foodservice working group, which
be carried out at their workplace, home
and employees particularly highlighted recognised within the marketplace and inspire further progress on sustainable looks at ways to reduce food and drink
or within the local community.
reducing waste, promoting recycling, but to continue to lead change development within the foodservice industry. waste and promotes the ‘Your Business
healthy living, as well as responsible in foodservice, we need to is Food’ campaign. More recently, we’ve
We’ve included an overview of our new
food production and consumption as evolve further. joined the meat working group that brings
programme, but primarily we’re detailing our
key priorities. The top motivations for our together industry stakeholders from farm
achievements during the last 12 months,
employees were: a better future, a positive to fork to identify efficiency priorities and
impact on the environment and the welfare
showing progress against our targets and
celebrating the outstanding contribution of
tackle challenges together. Additionally, we 25
of animals. Our customers and employees support TRiFOCAL London (transforming operating depots.
our people. I hope you enjoy reading the
also identified cost savings as a direct city food habits for life) – an initiative with
report as much as we enjoyed working on it.”
benefit of adopting sustainability initiatives. WRAP to prevent food waste, promote
Heather Angus, People healthy eating and recycle surplus food.
and Sustainability Director
2 3
“
Leading 272 Embedding our new
strategy: Food for
change in
plate2planet arcticles
the future Bidfood Sustainable Development Strategy Di
published in the
past 12 months.
I’m delighted to be taking an
active role in our exciting
foodservice
Industry engagement will continue to play a
key role in achieving this and we’ve set up new sustainability strategy,
expert groups focusing on the following four
Food for the future, and will
workstreams:
have a particular focus on
• Managing our impacts
two of our four sustainability
Our ambition is to continue (previously environment, transport and waste). Leading
work streams. change in
to lead and inspire change in • O
ffering healthy and sustainable choice
foodservice
foodservice, by enhancing our
(previously product). As we embark on this new
existing strategy and creating
• Empowering our people journey we want to make
a new sustainable programme
(previously people). sure we’re offering Offering
Empowering healthier and
called ‘Food for the future’,
• Engaging our communities healthy and sustainable our people Food for sustainable
(previously community).
choices to our customers. (see page 18)
the future
choice
which will be embedded within (see page 14)
our company over the next
We’ve structured this report to reflect This means looking Responsible
the focus of these new workstreams.
year. We want to be at the at more sustainable sourcing
forefront of change – creating
We believe that collaboration within the industry packaging as well as
is vital to drive the sustainability agenda forwards
a healthier, more sustainable further investigation into
and plate2planet is pivotal to this. We’re pleased
and more engaged approach to with its performance during the last 12 months
ethical supply chains and Engaging our Managing
foodservice that is future fit for with 13,025 visitors, 37,269 page views and 272 regionally-sourced products. communities our impacts
(see page 22) (see page 8)
published articles, and will continue to drive the
the challenges ahead of us.
availability of the site to the foodservice sector.
We’re already proud of the work
The strategy is aligned to UN We’ve also increased the number of partners we do for our local communities
SDG goal (12) responsible
(regular contributors to the site) from 18 to 20. and this workstream will review
consumption and production, In November 2017, we held our second ever and accelerate our corporate
and (17) partnerships for the plate2planet Live! event in London. The event community engagement
goals and it also references to
saw over 80 stakeholders attend including programme, ensuring that our
customers, partners, media and guest
additional UN SDG goals. charitable efforts reflect the
speakers to discuss, debate and share ways
that the industry can work in collaboration values of our organisation.”
to make a sustainable difference. The theme Andy Kemp, Group Sales
of the event was ‘responsible consumption and Marketing Director
and production’ and we encouraged delegates 37,269
13,025 to make pledges to support WRAP’s campaign;
‘Your Business is Food’ to measure and reduce
plate2planet page
plate2planet views in the past
food waste, as well as to increase the donation
visitors in the past 12 months.
of surplus food to foodbanks, and consider ways
12 months. to develop more sustainable menus.
4 5
Andrew Selley,
CEO Bidfood,
Targets
collecting the
Grocer Gold
What we What Wholesaler of
Where we’ve the Year Award
we are said we’d
do achieved 2018
Use only sustainably 91% of our own brand
We’ve reviewed progress against sourced palm oil, or products contain sustainably
the targets we reported last year palm oil derivatives, sourced palm oil (correct
What
where commercially at the end of June 2018). Where What we
(2016/17) but we’ll not set new and technically viable we are said we’d we’ve
do achieved
targets until the outcomes from the within our own brand
products, and aim to
four new workstreams are agreed achieve 100% by the Increase funds raised We’ve raised £28,519 through
by all the relevant stakeholders. end of June 2017. through the sale of the sale of lottery tickets.
Hospitality Action
Continue to support We’re continually working
lottery tickets year
and work towards towards the government 2017
on year.
the government 2017 salt reduction targets across our
salt reduction targets own brand where commercially Increase community We’ve increased our hours
What we What
across own brand and technically viable. 53% of Where we’ve engagement activity donated to support the
Achieved In progress where commercially our own brand range meets 2017 we are said we’d measured in hours community by 18%.
do achieved
and technically viable. salt average targets with 78% and/or funds raised.
below the maximum (correct
What we What at the end of June 2018). Develop relationships We’ve supported a number
Where we’ve
Increase our In 2017 our engagement score
with and support of projects including WRAP’s
we are said we’d Extend the range Whilst the range has reduced engagement score for was 71%; we’re pleased to
do achieved our ‘Your Voice’ survey report an increase in 2018
charities, customers, Courtauld commitment 2025;
of sustainable overall, we’ve reviewed our suppliers and other continued to work with
non-food lines. sustainable non-food offering from 71% and our to 73%.
stakeholders in FareShare to ensure the
Reduce carbon We’ve reduced our carbon emissions and improved descriptions of response rate by 86%.
Our overall employee response the foodservice redistribution of surplus food
emissions by 2.5% by over 10% due to improvements our sustainable lines to provide rate has fallen from 85% in 2017 sector that are around the country; worked with
year on year. to our refrigeration plant. the right level of guidance.
Product
to 81% this year. This drop was working to common local beekeepers and organised
expected as we switched to sustainability goals. a charity community engagement
Our own brand fish We work closely with the MCS
Increase the amount We’ve maintained the carbon online surveys for the first time event with our IT team.
Community
and seafood pledge is and offer a wide range of
of company cars that emission value of our company car across a number of teams.
to source only product certified sustainable fish. 80% Continue to support We’ve held an employee
are lower emission fleet (correct the end of June 2018). that is rated by the of our own brand fish range is Increase the 74% This year there was a slight the ethical brand engagement campaign –
or hybrid powered. Marine Conservation MCS rated, 40% is rated ‘fish to response to the ‘Your increase to a 76% positive One Water. ‘Live the Malawi way for a day’
Society (MCS). eat’ and we’ve committed to a Voice’ survey question response, and a new question during March 2018 and raised
Reduce our We’ve reduced our consumption of sustainable fish policy (correct ‘I believe our company added asking how many funds to contribute to the overall
Environment
consumption of grid electricity by 0.05% from July at the end of June 2018). cares about the employees have taken part total of £167,460, which is the
People
grid electricity by 2017 to June 2018.
environment.’ in community activities or fund equivalent of bringing safe,
5% by 2020, using Our own brand pledge We’re talking to egg suppliers
raising through work. clean water to 42,767 people.
2014 as a baseline. is to support the about moving to cage-free
wider industry goal to supply and speaking with Increase the 67% We’ve increased the response Continue to support We’ve continued to promote our
Reduce our We’ve increased our consumption source only cage-free customers about switching to response to the ‘Your to 70% - a great result. a sustainability internal 2017 internal pollination
consumption of of mains water from 70.8 million to eggs and liquid egg cage-free alternatives by 2025. Voice’ survey question awareness campaign. campaign – ‘to bee or not to
mains water by 5% 80.7 million litres and offset this by products by 2025. ‘I am able to have bee’, have supported National
by 2020, using 2014 improving our use of recycled water
discussions with my Volunteering Week in June 2018
as a baseline. by 37% (correct at end of June 2018). We’ll continually work We’ve continued to support manager about training by encouraging our employees
towards Public Health Public Health England to and development.’ to undertake local actions in their
Achieve zero waste We’ve achieved an average
England’s (PHE’s) reduce the consumption of community and have organised a
to landfill. diversion rate of 99.8%
sugar reduction sugar by children and adults Undertake an internal/ The survey was completed in plastic challenge initiative during
(correct at the end of June 2018).
targets, to reduce and develop a suitable sugar external survey August 2017 with over 1,100 June and July 2018.
sugar by 20% within management strategy. We’ve to develop our responses from our customers,
Achieve a 75% We’ve achieved an average nine food categories reduced the sugar content within understanding of what employees and partners on Extend our FareShare We’ve extended the number of
recycling rate. recycling rate of 83.3% by 2020, where a number of our own brand CSR means to our plate2planet. The results of the and Holiday Hunger depots donating surplus food
(correct at the end of June 2018). commercially and products, several examples are employees and our survey have formed the basis for programme across from six to twenty two.
technically viable. shown in this report. customers. our new sustainability strategy. our estate.
6 7
“
Managing
our impacts I want to provide the larger sized bottles to our drivers
and warehouse operatives, within our meeting rooms and
to equip all other employees with smaller sized bottles.
We need to continue to reduce our Disposing of We all know how topical plastic bottles have been in the
impacts on the environment in a press and how harmful they are to our environment: this
number of different ways, in line with the disposables is Bicester’s way of reducing plastic and educating our
UN SDGs (12) responsible consumption Our Slough Business Support Centre employees on the need to think differently.”
and production; and (13) climate is a regular venue for people from other
Steve Jones, General Manager, Bicester
action. Sustainable consumption and Bidfood sites, as well as suppliers and
94%
production aims at “doing more and customers, and is equipped to provide
Sustainability Energy efficiency
refreshments to both on-site employees
better with less,” increasing net welfare
and guests. felt the workshops
gains from economic activities by
reducing resource use, degradation We reviewed the disposable cup and waste
stream volumes for our hot drinks, to try to
certification workshops greatly increased
their knowledge.
and pollution along the whole lifecycle, minimise single-use containers within our We’ve had The Planet Mark™ Our energy working group, part of
and increasing quality of life. office environment. We used our catering Sustainability Certificate since 2016, non-inventory procurement and
equipment business’s expertise to provide and were the first foodservice business shortlisted for Best Cross Functional
all on-site employees with their own personal to obtain this external validation of our Team at the CIPS awards, went on a road
ceramic mug, thermal-insulated travel style continuing commitment to improving our trip in November 2017 to host a number of
mug and reusable plastic glass. The plastic
81%
“
sustainability credentials. energy efficiency workshops.
glass can be recycled into high-grade
The certificate is awarded to recognise The interactive workshops were designed felt confident in sharing
polymer products once they have reached
our efforts in measuring and reducing our to educate our management teams on their knowledge with the
the end of their service life. We offer other
annual carbon footprint by 13.7% during what they can do to reduce consumption, depot leadership
visitors a range of stylish earthenware mugs
2017. In addition, a donation is made on improve energy efficiency, and meet team.
and china cups. This has reduced the number
of disposable cups associated with hot drinks
within our waste stream to almost zero.
This demonstrates that there is a convenient
and practical alternative to the ‘use-and-
throw’ culture that does not incur additional
cost or impose too much burden on the end-
user – and that sustainable sourcing can be
the normal way to do business.
At our Bicester depot we’ll replace plastic
bottles used for drinking by employees
with a range of glass bottles to reduce our
our behalf to the Eden Project to assist
education on climate change, and also to
Cool Earth which protects the world’s most
endangered forest in Peru.
13.7%
reduction in our
2017 carbon
footprint.
sustainability goals at their locations.
Attendees learnt about the tools available,
including an online dashboard that we
developed with our supplier to monitor and
report on depot consumption, and see the
impacts of any operational changes that
they implement locally.
We received an overwhelmingly
positive response to the workshops
including the following feedback:
I found the session very
engaging, and the second half“
with practical tips of changing
(bad) habits to be of particular
use and interest.”
“For what appeared to
impact on the environment and encourage be a dull topic I found
recycling or reuse. the session enlightening.
8 9
Site efforts
Compared with diesel powered fridges, according
to Frigoblock statistics, our fridge units have
Nottingham Worthing
The energy efficiency workshops have We’ve built a brand new depot in Worthing 75% 75%
encouraged a number of depots to make
changes to reduce energy consumption.
to provide the best infrastructure to deliver
service excellence. 60% CO 2 emissions
saved compared to
less fuel used
compared to
of daylight diesel fridges. diesel fridges.
The Site Excellence Manager at The depot will include a number of
transmission from
Our fleet
Nottingham, Martin Winfield, worked with sustainable features within the build,
our rooflights.
management and facilities teams at depot such as:
to manage materials handling equipment
We’ve continued to improve the Compared with diesel powered
(MHE) charging times, to adjust freezer Lighting
and refrigeration operating temperatures,
sustainability credentials of our fleet. fridges, our fridges are more energy 2-4 50%
LEDs with levels to ensure a safe working
litres
efficient and create 50% less noise
Our warehouse
while maintaining product safety, and We do not use diesel powered
environment and photocell activation to pollution. They also use refrigerant less noise pollution
reviewed load shedding to reduce electricity refrigerators within our vehicles and of diesel saved compared to
reduce energy consumption. Roof lights will gases with less harmful CFCs,
consumption and carbon emissions.
be fitted to provide more than 60% of daylight refrigeration have opted for over-cab Frigoblock
units, which are powered by an
which help to reduce our overall
every hour. diesel fridges.
These changes have resulted in an transmission. Environmental benefits include contribution to the greenhouse effect
electric alternator driven by the
estimated 22 tonne reduction in carbon reduced electrical power consumption and We’re implementing a phased approach to by 50%.
vehicle engine.
emissions and a 5.8% saving in an improved work environment. retrofitting R507 and R404A refrigeration
energy usage. plants across the estate that will have
Refrigeration a refrigerant gas with a lower global
warming potential (GWP) and we plan to
Ammonia refrigeration with zero
retrofit the majority of the estate in our
ozone depletion potential and zero
next financial year. We’ve... improved our emission standard
global warming potential, significantly
reducing energy consumption. We’ll change the refrigeration plant at by decreased gas emissions... and upgraded our vehicle
Basingstoke and install a new carbon profile to more environmentally
22 tonne Building materials dioxide system. This will have a very low
July 2017 April 2018 -friendly Euro VI engines
reduction in carbon global warming potential and reduce our
The old building’s foundations and floors
emissions at our environmental impact.
have been crushed up and used as ‘fill’
Nottingham depot. Av. PM Av. PM les Euro
below its new floors. Lightly reinforced hic IV
ve •5
6 %
concrete bases have been created featuring
0.018 0.015 •
•
minimum use of metal reinforcement and
1%
45
III •
steel portal frames of optimum design
ve
hicl
Euro
efficiency and low steel mass.
es
Av. Nox
22% Av. Co Av. Nox
14% Av. Co
Drainage 1.593 decrease 1.514 1.246 decrease 1.504
icles
E uro V
A ‘SUDS’ system has been installed for
ve h
storm water disposal. This comprises large
I•
84
41
soakaways that will take clean roof water Av. HC Av. HC •3
•4
%
79 3 %
and treated yard water and make sure it is ve h •5
disposed naturally into the ground.
0.328 0.287 icles
E uro V
10 Stat source: Fleetwave 11
“ “
Reducing our environmental impact Did you know?
Publishing magazines and brochures These trees will continue to store By transferring our paper
contributes to the felling of forests for approximately one tonne of carbon** pay slips onto an on-line
the paper industry. Our Marketplace
brochures are printed on paper from
and we’ll be helping to support reduced
greenhouse gas emissions in the
portal we’ve saved over
120,000 sheets of paper,
Driver training
a managed resource approved by the environment. That’s not all however, which equates to We provide our drivers with training and
Forest Stewardship Council, which Marketplace is distributed with a 8 trees a year! awareness coaching to make sure they
means that we’re minimising our biodegradable poly-wrap, but from the July-
Did you effectively use the features on our new
environmental impact. August edition of Marketplace, we’ll switch Having been out for I’ve noticed an improved use
to a plant-based outer-wrap made from know? vehicles and drive more efficiently.
the training myself of cruise control in all road
In July 2018, we changed the frequency of
potato and cornstarch instead of plastic. The delivery of new replacement vehicles
our Marketplace publication from monthly to
This material is fully biodegradable and
We have increased
at Chepstow with Euro VI engines, and
and finding it very speed limits, as well as more
bimonthly. We estimate that we’ll save over
compostable within ten days, and made
our use of recycled
the phasing out of older vehicles with informative, it’s really lift and coast using the
600* trees a year. water by 37%,
from fully sustainable materials.
from 12.3 to 16.9
analogue tachographs, helped the good to see how much weight of the vehicle and
million litres!
transport team to explore how they could the drivers who attended more use of the Assisted
get the best out of the fleet – now entirely
2015/16 2016/17 2017/18
made up of Euro VI vehicles at this depot.
the training have Cruise Control screen on
Over the last ten years, vehicle technology improved, constantly the dash, allowing better
Waste oil CO2e emissions direct
has advanced with the introduction of monitoring their own anticipation and better
tonnes (scope 1)
55,483 48,160 44,655 many additional features such as assisted performance.” driving technique.”
“ “
We work in partnership with Olleco cruise control.
Nett CO2e emissions Paul Harris, Transport Supervisor Michael Hunter, Driver
(www.olleco.co.uk), a national company that 74,515 64,296 57,644 The new vehicles and training programme
(tonnes)
collects waste oil from our customers and have made a huge improvement to
reprocesses it to produce biofuel. The fuel CO2e emissions indirect transport practices at the depot.
produced is only used in the UK – creating 19,055 16,154 13,000
tonnes (scope 2)
Environment
a sustainable cycle of carbon saving.
CO2e per case 0.45 0.42 0.39
From July 2017 to the end of June 2018, Our Chepstow fleet is entirely
Olleco have collected 715,533 litres of used Total mains water
78.1 70.8 80.7 †
cooking oil from our customers for conversion consumption (litres ‘000,000)
into low-carbon biodiesel, saving over 1,525
Mains water saved by vehicle The training has I found the course very
tonnes of carbon emissions. wash water harvested/ 8.1 12.3 16.9 made me aware of fuel worthwhile and informative,
recycled (litres ‘000,000)
consumption and, when teaching me a new style
Waste management Packaging recycled 1,477 1,581 1,591 used properly, it makes of driving that I use
During 2018 we consolidated recycling
Trucks on the road 983 968 1,037
Euro VI vehicles
life a lot easier.” during my deliveries
out to customers.”
Transport
rates and implemented best practice Millions of KM travelled 43.5 42.2 42.4 Pete Cooke, Driver
across all our locations. Carl Morgan, Driver
Average KM per litre (KPL)
3.41 3.37 3.41
Early in 2019 we’ll implement the findings fuel consumption
of a project reviewing our refuse management,
Recycling
Cardboard (tonnes) 980 1,113 1,133
which will be the platform for collaboration
with our supply partners to deliver the next big Plastic (tonnes) 497 468 458
challenge – reducing waste at source.
† The increase is due to the estimated billing for Slough last year (2016/17)
which has now been replaced with exact bills.
12 13
*Amount of paper based on 22500 copies of 72 A4 pages per month, calculated to equate to 102 trees per edition by: http://treehouse.i-hmc.co.uk/calculator/
**Based on Forestry Commission report- Mitigation: Planting More Trees, 2008. As a rough estimate, one tree locks up 2kg of CO2 per year (based on a study carried out at Kielder Forest).
Healthier and
sustainable choice
This focuses on four of the UN Sugar
SDGs: (12) responsible consumption We’ve reduced
and production; (3) good health management sugar in our
and wellbeing; (14) life below water; We support the government’s aim to reduce ice cream by
23%
and (15) life on land. We want to sugar consumption and have engaged with
help our customers make positive Public Health England (PHE) to develop
our own sugar management pledge and
choices and we believe that they
make sure that we meet the 20% reduction
need comprehensive and accurate targets by 2020, where commercially and
information to do this. That’s why technically viable.
we’ve developed a vast amount of We’ve reduced the sugar content of our own ...and in our
reports and tools including product brand Everyday Favourites, for example on ice traycakes by...
specifications, allergen information cream by an average of 23%, and reformulated
product lists, booklets to help with our traycake recipes for Victoria Sponge,
19
Carrot Cake, Sicilian Lemon Drizzle,
Government Buying Standards and Chocolate Fudge Cake and Coffee & Walnut
Food For Life as well as a number of Cake by an average of 19%. These changes
best practice guides and fact sheets. have also improved flavour and quality; for
%
We’ve also developed a number of example, lemon drizzle has replaced syrup
for the Sicilian Lemon Cake, and the Victoria
partnerships to make sure that we
Sponge contains strawberry filling with a
deliver healthier and sustainable higher fruit content.
choice to our customers.
We’ve also developed a traffic light food and
drink report to help customers make informed
food choices from our own brand and
branded ranges in line with the Government’s
Soft Drinks Industry Levy, PHE’s sugar
Did you know reduction programme on foods, or CQUIN 1b
(Commission for Quality and Innovation) for
We’ve reduced the sugar food and drinks sold on NHS premises.
content in our own brand
In addition, we produce a ‘B Food Smart’
Everyday Favourites
newsletter featuring different topics for each
real
ice cream range by
an average of
edition such as sugar reduction, CQUIN and We’ve
the sugar tax, to provide our customers with
replaced
fruit
23%.
the right level of support and guidance.
syrup with
14 15
“
Plastic packaging
We’re taking a two-pronged approach
to tackling plastic as a business.
As part of our ongoing commitment to
Firstly, we’ve been working hard to
encourage our customers and suppliers
Healthy Living
review own brand packaging as part of
our sustainable offering to customers.
550+ to rethink their usage of single-use
products, we have launched a food
Working Group
Our own brand water, Springbourne,
products that are
has moved to bottles with 50%
suitable for those with 2 go packaging guide along with a
recycled plastic content.
Our Healthy Living Working Group coeliac disease. plastic-free range spanning over 150
In addition, we’ve launched a number of
new products that offer customers plastic-
continues to support our healthy eating
and sustainability agenda.
‘Peas Please’ products, which incorporates the best
free choices including: CanO Water (a
of both current and new products.
We’ve signed the Food Foundation’s
It develops a wide range of policies and
sustainable alternative to single use plastic
pledges around products including vegan,
Peas Please pledge, to support the By looking at how materials are used
bottles) and paper straws, to name a few.
animal welfare, free from, food additives,
industry wide campaign to make it easier and seeking alternatives, our customers
for people to eat more vegetables.
These choices form part of our plastic free palm oil, egg sourcing, and salt reduction.
We’re pleased to support an initiative that
could reduce their environmental
range, which is made up of 150 products These are available on our corporate
is well aligned with our core business impact, save money and support
to allow greater choice for customers who website within the product advice section.
are looking to move towards plastic-free – selling frozen and tinned vegetables the industry focus on plastics and
as part of our healthy eating agenda. other packaging materials.”
Vegan and
alternatives. These alternative materials
include paper, wood, bagasse, and PLA We’re increasing the vegetable options Paul Knight, Managing Director of Catering Supplies
(which are compostable materials).
gluten-free available to our customers and employees,
and our Food Development team are
Responsibly- New depot in Penrith
Our catering supplies team, along with
WRAP, our key suppliers and customers We’ve developed scratch cook recipes developing customer recipes that include
hidden vegetables, and investigating
sourced fish
within the food to go market have produced for our customers to make the most of
a ‘Food2Go’ packaging leaflet. It’s designed the ‘free-from’ market, including street opportunities to swap ingredients for In March 2018, we opened a new depot We’re working closely with regional
to help our customer and sales teams to food dishes made with jackfruit, which vegetables within existing meal options. in Penrith to enhance our service to suppliers to offer national customers
make informed, sustainable and suitable resembles meat once cooked and We work with the Marine Conservation customers in the heart of Cumbria, which traditional, local Cumbrian products and
Our sustainability coordinators have been
packaging choices. We’ll also continue to absorbs the flavours of sauces it’s cooked Society (MCS) to make sure that when has provided over 200 employment improve our service offering in the area.
supporting the campaign in a variety of
develop our own brand range in line with in. This makes it incredibly versatile ratings are reviewed we match these opportunities to those living within the
ways – from providing vegetable snack
our plastic pledge. across many dishes such as fajitas, changes to our product portfolio and local community.
selections in canteen vending machines, 2015/16 2016/17 2017/18
curries and hot sandwiches. provide a report that is sent to our sales
holding vegetable taster days and having
team. This allows our customers to
We supply a wide range of products from meat-free days in canteens. Employees at
make sure their approach to responsibly Fairtrade certified products 132 181 157*
mock duck and vegan parmesan to gluten- our Chepstow depot created a calendar
sourced fish is maintained.
free beer. More information can be found of activities over a month long period to
MSC certified fish 57 97 127
in our ‘New 4 You Inspired by Vegan’ and get people involved in the pledge – We’ve set up an internal ‘Responsible
Products in range
‘Gluten-Free’ guides for inspiration which including a bring a smoothie to work Sourcing Fish Committee’ made up of Red Tractor products 197 302 291*
are both available on our website. day, grow-your-own guides/idea sharing, Senior Management, Buyers, Category
dressing in green, guessing how many peas Managers, Technologists and our Head of Free range 153 216 195*
We’ve doubled the number of gluten-free in the jar, a hidden vegetable challenge, Sustainable Development. Their remit is to
products in four years, offering over 550 Farm Assured 135 198 134*
encouraging employees to go vegetarian improve our approach to responsible fish
products that are suitable for coeliacs. for a week and creating a vegetable quiz sourcing and levels of sustainability. Rainforest Alliance 67 94 96
where employees had the chance to win
a vegetarian cookbook. Organic certified 69 136 131*
*Although a decrease is shown for this range, the number of cases sold has
16 17
increased by at least 14% compared to the previous year.
Empowering
our people
“
From pickers and packers to Your Voice 2018 Health, wellbeing and benefits survey
drivers and directors – it takes
In February 2018, we ran a health and The most common goals for the year ahead
a lot of dedicated people to get Our annual Your Voice employee survey
wellbeing survey across our business were to increase their level of physical
has given us some great insights and
quality food and catering supplies comments into how our people feel about
as part of our on-going commitment activity, improve their diet, and improve Developing a strategy
to our customers and to deliver working with us. Our overall employee
to employee health and safety, and their personal finances.
around employees’
promoting wellbeing.
improvements in sustainability. We engagement score has increased to 73% We’re now reviewing the outputs from the wellbeing demonstrates
believe in empowering our people to (+3%), and we’ve seen some great results The aim of the survey was to dig a little survey; and the feedback we received will
to our people that
compared to some of the companies we deeper into the goals and concerns of help to shape our strategy.
make a difference. This relates to UN they are valued.
benchmark ourselves against, many of our people and to find out what areas
SDGs (12) responsible consumption whom are household names. were most important to them. The survey
To highlight the importance of employee
Through adopting
and production; (3) good health and health and wellbeing, we made this the
When we asked our employees if they feel
was voluntary, and we were pleased to
theme for our People and Sustainability a straightforward
wellbeing; (5) gender equality; and (8) proud about working for our organisation,
receive over 1,400 responses from a
approach and easy-to-
2018 conference. The team shared ideas
decent work and economic growth. good mix of roles.
we saw an increase of 2% compared to on what they do to enhance their lives follow plans to support
last year, as well as being up 12% on the A large majority of participants said they and wellbeing – on a physical, mental or
We’ve several processes in place to the team in health-
benchmark average. were satisfied with the health and wellbeing spiritual basis. The examples were wide-
ensure the engagement, wellbeing information and support available to them, ranging including dog walking, volunteering,
related matters, we’ve
When our employees were asked if they
and continual development of our with only 4% saying they were unaware of sketching, drumming and yoga. enhanced employee
would recommend it as a good place to
extensive and diverse team all over the work, we’re up 10% on the benchmark
what support they could receive.
Paddock Wood depot have also been
morale, improved
country – and to constantly improve group and 3% on our results from last year. The top three most important topics for supporting employee wellness. efficiency and reduced
our environmental performance. Our most improved question was “I believe
our people to be informed about were: absenteeism with a
our company is making a real difference • mental wellbeing (resilience, number of colleagues
to the local community”, which saw a 6% taking up the support
1,400+
stress management);
73% increase. Meanwhile our top three highest
scoring questions tell us that our people
• social health (family life, material on a range of
of employees believe in dealing with home commitments, responses to our different topics.”
understand how they contribute to our health, wellbeing
our organisation, and their caring for others); and
success, and the role they play in delivering and benefits Derek Moore, General Manager,
contributions, and feel our mission of service excellence. • financial health (money, budgeting, Paddock Wood
survey.
proud to work with us. debt consolidation).
18 19Did you know?
Gender equality Developing our values The Apprenticeship Levy
has enabled us to support
We’re committed to equal In May 2018 we won a silver UK
over 20 individuals this year,
opportunities across the workforce. Employee Experience award, won
providing on-the-job qualifications.
Fair pay and terms are key to all our the UK Employee Best Team award
As part of this project, we’ve We’re reviewing our approach
employment practices, as is equal and were overall winners at the UK
been holding a number of values so we can recruit and develop
treatment regardless of gender. Experience Awards for the work
development workshops across the even more apprentices
we’ve done to engage our people in
Along with other companies across the business, under four key role types: in the future.
our strategy and values.
UK, this year we reported our Gender customer facing, operational, people
Pay Gap information, which identified Three-quarters of our workforce also leaders and business support. During
the differences in male and female pay told us that they easily understand these workshops, employees share
across our workforce. Within Bidfood,
we found results that mean average pay
how our company values (Care, Share,
Dare) relate to them and their job
examples of where they’ve seen the
values in action, or not, and through
Dare to Developing our people
is slightly higher for females than males. (Your Voice, 2018). We want to take
all of our employees with us on our
these discussions, improve their own
understanding. The outputs of these
share scheme We’ve worked hard to ensure our This year we launched our new Line
employees have a fantastic variety of Manager Excellence (LME) programme,
journey to achieve service excellence, workshops will then be used to create Last year we completed our employee development opportunities. alongside an accredited “plus version” which
so we’ve revisited our values to refresh supporting tools which will be rolled ideas initiative, which dared all employees gives our line managers a qualification in
people’s understanding of what they out across the business. This ranges from developing role specific
to share their great ideas for the business the form of an apprenticeship. We’ve also
really mean. induction programmes for new starters
with our leadership team. Finalists launched our new Sales Development
joining warehouse and sales, through to
presented their ideas at a Dragons’ Den programme, BIDKit, which has been
creating an open programme of all training
style event, and have been working on created hand-in-hand with individuals from
events scheduled across the business.
them since. across our sales teams. We’re delighted to
This allows our people to easily access the
share that towards the end of 2018 we’re
We’ve started to explore a suggestion training they need, as well as giving them
launching our inaugural talent programme.
from a number of employees to become the opportunity to mix with colleagues
This is a leadership succession programme
members of Company Shop – one of the from other sites and teams, so that each
which takes those identified as our future
UK’s largest redistributors of surplus food. session allows best practice sharing and
leaders through a development programme.
Membership of Company Shop would the building of networks.
provide our employees with access to
hundreds of household products, as well as
Pay – mean -1.3% saving money and preventing excess food 2015/16 2016/17 2017/18
from going to waste.
Reporting area - Bidfood
Pay – median -2.5%
Number of employees 4,731 4,628 4,776
Bonus – mean 0.8%
Employee absence * 2.6% 3.3%
Our people
Bonus - median -18.4%
RIDDOR reportable accidents 139 138 142
Proportion with bonus
Female 66% Work related fatalities 0 0 0
Male 53% *This information is not available due to system changes
20 21“
Engaging our
communities
It’s important that we make a
It was clear to me within ‘Live the Malawi Bidfood’s Christmas Gift
a couple of hours of
difference to the local, national and landing in Malawi how way for a day’ This year, we launched our award winning At the same time, we encouraged our
global community, beyond providing essential our help is campaign, Bidfood Christmas Gift. The teams to give something back to the
After last year’s success we decided campaign recognises the many people community during the Christmas period.
a service and employment. Our focus to the people who live to run another One Water campaign in the catering industry who give up
on community engagement takes there. The residents called ‘Live the Malawi way for a day’ their Christmas and Boxing Day to make
One example was our IT team who organised
particular account of UN SDGs including a volunteering day during November
explained to us how raising funds and bringing our overall Christmas special for others. We decided
2017. The organisations supported
(1) no poverty, (2) zero hunger and the pumps that have contribution to One Water to £167,460, this year that we wanted to celebrate their
included Ackers Adventure, who provide
(6) clean water and sanitation. which is the equivalent of bringing safe generosity and give Christmas back to a
been built and fixed and clean water to 42,767 people. It gave few of those who were most deserving.
local community access to adventurous
By engaging with communities we help through the funds we’ve our employees the chance to experience
activities, Acorns Children’s Hospice Trust
We asked for nominations for anyone who offer care for terminally ill children and
to empower people to make a difference raised have changed, what it can be like living in poverty in parts
involved in the serving, or preparation of families, as well as the City Road Primary
– and by listening to people within these and possibly even of Africa. We provided a series of posters
food, in our customers’ outlets, who gave Academy, where the indoor reading corner
and suggested activities including tasting
communities, it helps us to adjust our saved their lives. traditional African recipes, trying to live on
up their own Christmas Day or Boxing Day and outdoor play area were transformed.
own priorities. Each community £1 a day for all food and drink and walking
in 2017. To say thank you for their sacrifice
The team took part in volunteering activities
to the industry, we gave six winners a
we visited showed or cycling to work. ranging from helping the Acorns Trust
Christmas dinner with all the trimmings,
amazing gratitude and to sort donations at the charity shops to
“
The monies raised will go to Malawi to help and a Virgin Experience voucher to have
clearing overgrown areas at Ackers to make
joy for our support – tackle many different issues including: a day out with their loved ones on us!
way for more adventurous spaces for the
singing and dancing providing villages access to safe and
community to use.
clean drinking water and educating
as we arrived.”
communities on the importance of
Elise Rawlins, Sustainable hygiene and sanitation.
Did you know? Development Advisor
In September 2017, five employees,
including our Sustainable Development
We’ve donated over 6,000
Advisor, travelled to Malawi in Africa to see
hours to support the
how the funds we raise support One Water Christmas is all about giving
community, which is
and the huge difference they make to those back to people who need it most.
an increase of 18%
on last year.
who live there. The day was a great success, the
teams really enjoyed taking part
in such meaningful activities and
£167,460
providing help to some truly inspiring
organisations. This is something we’ll
most definitely look to do more regularly.”
contributed to Abigail Brierley, IT Director at Bidfood
One Water so far
22 23Sustainability
coordinators
We’ve a total of 90 sustainability
coordinators based across the UK £213,883 Over 6,000 334
who are employees that take on this raised this year. hours donated. charities supported.
voluntary role on top of their day-to-day
responsibilities. They have a passion
for sustainability and represent various
departments from the warehouse to
Bee campaign Moonwalking telesales through to our people working
in the Business Support Centre.
As part of our ongoing pollination for money Over the past year we’ve run two sets of National Volunteers’ Week Freezer Suits
campaign, in August last year we
workshops across four different locations
ran a drawing competition for the HR Business Partners, In June 2018, we participated in National projects; as well as helping out at various In 2018, six Bidfood depots across the
for our coordinators. During which we
children of our employees’ families. Hannah Brown and Volunteers’ Week to give something back food banks across the UK. UK took part in a national initiative to
covered various topics to inform our
Every applicant was awarded a prize Andrea Blackman, to our local communities and support help their local homeless communities.
sustainability coordinators on what Seven of our sites that took part in this
for taking part and the top 12 received recently walked the people in need. The initiative involved depots donating
we’ve been up to and the upcoming campaign collaborated with one of Bidfood’s
a 2018 calendar which featured a 26.2 mile overnight specially insulated clothing and boots to
plans we have. Over 150 employees from 16 of our UK partners FareShare, the UK’s largest
different child’s design each month. Moonwalk through the streets their local Salvation Army branches, in
of London to raise money for breast In Autumn 2017 we invited the MCS (Marine locations across the UK were involved in charity fighting hunger and food waste.
We’ve also encouraged our employees to a bid to help keep those in need warm
cancer, entering the challenge as ‘ Conservation Society) to attend all of our different projects on behalf of the business, Volunteering activities included helping their
get involved in the Great British Bee Count during the colder months.
The Bidfood Goal Getters.’ workshops to speak to our employees from operational teams, marketing, finance, drivers with deliveries, organising the depot
to help experts learn more about our bee IT, sales and more. These projects included and picking food orders to aid the process The items donated were originally
about the impact that plastic waste is
population and provided an activity sheet They said that doing the walk was the most litter picks at depots such as Nottingham and help even more people in need. Our designed to keep employees at the depot
having on our environment ahead of our
for our employees to educate their children. physically and mentally challenging thing and Salisbury; a large beach clean outing own brand team also supported Volunteers’ warm whilst working in the freezer, with
2018 plastic-free June/July campaign.
that they had ever done, but they were both
“
Many of our depots also donate surplus sugar from Manchester; volunteering at local Week, by donating, preparing, cooking and temperatures reaching as low as -21 C,
O
proud to cross the finish line after a tough Most importantly on the agenda we spoke schools to help refurbish classrooms and serving a full lunch of own brand food and so we hope these insulated items would
to local beekeepers to help feed their bees.
12 hours of walking. With the support of about our new sustainability strategy and staff areas; local environmental rejuvenation drink, at a local over-60s community group. be highly effective at keeping those most
colleagues, friends and family they raised how we’ve shaped it around the UN SDGs, in need warm during winter.
Presentation to over £1,300 for the cause! we even included a global goals game to
Surrey schools – bees raise our coordinators’ awareness of the
problems the UN are trying to solve.
Our Sustainable Development Advisor,
Elise Rawlins, gave a presentation to
an audience of 90 at Ashley School,
in support of Surrey schools. They are
Gold Food for Life members within the
Our depots take part in worthy local causes throughout the
Local Education Authority. Did you know? year and we’re delighted to be running a campaign in line
Bees pollinate 70 out of the
with Volunteers’ Week, encouraging all of our teams across
The children and staff were
interested to learn about top 100 human food crops the UK to reach out to local businesses, charities and
the importance of bees which supply 90% of councils, to spend a few hours offering a helping hand.
and our ‘to bee or not the world’s nutrition This is a fantastic initiative and it’s great to see our
to bee’ campaign that (Greenpeace).
employees giving back to their communities.”
was launched last year.
Norman Wemyss, Chief Operating Officer, Bidfood
24 25Awards
Foodservice Packaging Association
Awards, 2018
Corporate & Social Responsibility Award
University of Birmingham’s Green 42
Supplier Fair, 2018. Awards
Environmental Contribution to Sustainability Award Standards in the last
12 months
Bronze Green Apple Award for ISO 9001
Environmental Best Practice The International Standard of Quality
Green Apple Environment Awards 2017 Management, held since 2016
ISO 14001
Scottish Wholesale Achievers Awards, 2018
The International Standard of Environmental
Great Place to Work and Best Food Service Operation
Management, held since 2003
UK Employee Experience Awards 2018 ISO 14064-1
Employee Engagement (Strategy and Values category) - Silver For management of greenhouse
Team of the year - Gold gases held since 2012
Overall winner of the UK Employee Experience Awards 2018 - Gold
OHSAS18001
The British Standard for Occupational
Real IT Awards 2018 Health and Safety Assessment Systems,
Technology Team of the Year held since 2010
Grocer Gold Wholesaler BRC Global Standard
Storage and Distribution, maintaining product
of the Year Award 2018 integrity during storage and distribution
Public Relations and Communications The Planet Mark™
Association (PRCA) DARE Awards 2018 Sustainability Certificate
Bidfood Christmas Gift Campaign
The first company to achieve The Planet Mark™
in our sector, held since awarded in 2016
26 27Join the conversation
Bidfood
Business Support Centre
814 Leigh Road
Bidfood.co.uk Slough
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