SYDNEY WELCOMES SILVERTOP TAXIS
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August | September 2013
More 1 Minute
Stopping
Zones for
Bankstown
See page 4 for details.
SYDNEY WELCOMES
SILVERTOP TAXIS
Premier Cabs welcomes Silvertop
Taxis to the Sydney market – offering
more variety for customers and
additional opportunities for drivers and
operators.
Silvertop is one of the great Australian
iconic brands and it’s booking number
135 000 is universally recognised.
The new Sydney-style livery is sure to
turn heads…particularly once we start
the advertising and marketing of the
new brand.
Silvertop Taxis will operate as one of
the additional brands in the Premier
general fleet.
Premier Cabs’ Managing Director,
Peter Hyer urges drivers and
operators to be part of the new fleet.
“It’s an opportunity which has arisen
out of our buyout from the Gange
Corporation, and allows Premier to
leverage a great Australian brand in a
new marketplace.
"I encourage any drivers or operators
interested in joining the new fleet to
call Robert or Sean on 8868 4246,”
said Mr Hyer.
New Line-up at
Prius V Warning It’s a Baby Cabbie
Premier Cabs
ARE YOU A WELL GRADUATE? YOUR LAST CHANCE TO ENROL – see page 2 for details.
News&Notices
JACQUI’s TRAINING NEWS
WELL Course – Your Last
Chance To Enrol
The NSW Taxi Council’s award winning
WELL program ends in December – so
this is your last chance to enrol. The final
courses are:
• 14 October to 3 December –
6pm-9pm at Kogarah TAFE.
• 14 October to 3 December –
DRIVER BBQ 5pm-8pm at Granville TAFE.
The last driver BBQ on 8 July was a big • 15 October to 4 December –
success – the next one is scheduled for 10am to 1pm at Lidcombe TAFE.
Monday 2 September from midday.
The WELL program was developed
specifically for taxi drivers to address
language, literacy and numeracy issues
within the transport and logistics industry.
PREMIER FLIES THE FLAG
Feedback has been extraordinary from
Premier Cabs represented the NSW taxi drivers who have undertaken the program
industry at the Jobs and Skills Expo in and it has been unanimous that the
Penrith – singing the virtues of becoming courses have helped with passenger
a member of the taxi industry. communication.
The Course is funded until the end of 2013
by the Commonwealth Government’s
Department of Industry, Innovation,
Science, Research and Tertiary Education.
To enrol call the NSW Taxi Council on
9332 1266. Places are limited so you
must book in.
Safety First Classes
Classes will be held as people register
– so if you need an update on safety call
Jacqui on 8868 4399. The 30 minute class
Members’ Close-Off will cover the operation of the M13 (alarm),
Schedule camera and other safety issues. It’s free
for Premier drivers.
Members’ Close-Off Members’ Payment
Monday 5 August* Friday 23 August
Monday 2 September Friday 20 September DVA Classes
Monday 30 September* Friday 18 October
Monday 28 October Friday 15 November There are great opportunities for drivers
Monday 25 November* Friday 13 December through our DVA account – but you
Monday 23 December Friday 10 January can only accept the work if you have
undertaken the training. As one of our
*Publication dates for Premier Post.
biggest accounts it is worth getting up
Premier Cabs reserves the right to amend the to speed. Call Jacqui on 8868 4399 to
published dates at its discretion. register for the next class.
PREMIERPOST 2
Premier Cabs New Line-up
CUSTOMER RELATIONS TEAM
Customer Relationship Manager
Barrie Searle
Barrie’s job will be to visit key customers and build on
existing relationships as well as to gain feedback and
identify new customers.
As a former cabbie himself, he’s glad to be back on the
road! Barrie will be assisted by Hayley Calvert who
works as Sales and Marketing Support. Learn a bit more
about Barrie – see page 10.
Compliance
Ammy King Glyn Parry Ted Robertson
Previously in the Previously in IT Investigation and
Call Centre Police Liaison
CUSTOMER SERVICE TEAM
Deb Barham Susan Downes Tammy Calvert
Accounts Payable Accounts Receivable Lost Property
PREMIERPOST 3
RankRoundup
17 New 1 Minute Zones in Bankstown
RMS has approved a further 17 new 1 Minute Zones for taxis in Bankstown.
Rules of the 1 Minute Zone
Taxis may use the zone but only to drop share kerb space between buses,
off or pick up a passenger and only for a Australia Post, delivery trucks and taxis.
maximum of 1 minute. If the taxi industry can demonstrate that
these zones can work it opportunities
Drivers who use the zones to wait for
will become available for more zones.
passengers or for a break will be booked
Drivers are therefore encouraged to
as will drivers who stay in the zone for
follow the rules and always use the
longer than 1 minute.
zones responsibly.
The zones are an attempt by RMS and
local councils to find creative ways to
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PREMIERPOST 4
New Premier
Docket Accounts
Two sites in the Botany Industrial
Park are now Premier Docket
Accounts – Qenos and Orica.
The request for cabs will mainly
be for staff travelling to and from
medical appointments. Gate 3
Enter through security gate 3 on
Dennison Street in Matraville for
pickup.
1. Chapel South & Brandon 10. Chapel & Rickard
On Chapel South – heading south On Chapel – heading north
2. Chapel South & Brandon 11. Rickard & Kitchener
On Chapel South – heading north On Kitchener – heading south
3. Greenfield & Mona 12. Chapel & Bankstown TAFE
On Greenfield – heading west On Chapel – heading north
4. Restwell & Raymond 13. Chapel & Bankstown TAFE
On Restwell – heading south On Chapel – heading south
5. Chapel & Marion 14. Chapel & French
On Marion – heading west On Chapel – heading north
6. North Tce & Lady Cutler 15. Chapel & French
On North Tce – heading east On Chapel – heading south
7. Rickard & Lady Cutler 16. Chapel & French
On Rickard – heading west On Chapel – heading west
8. Rickard & Sir Joseph Banks 17. Chapel & French
On Sir Joseph Banks – heading north On Chapel – heading east
9. The Appian Way and Rickard
On The Appian Way – heading south
PREMIERPOST 5
.au
.com
ier cabs
.prem
www
Premier Cabs can help!
• Attractive interest rates
• Flexible repayment terms
• Taxis and any business related vehicles
• Available for new and second hand purchases
• Expert advice
• Fast and friendly service
Contact Robert today on 8868 4200
Finance available to approved applicants only. Conditions apply.
*
PREMIERPOST 6
RankRoundup
Tolls at a Glance
Sydney Harbour Crossings Westbound Tunnel
(Time of Day Tolling) Rushcutters Bay to Darling Harbour: $4.91.
Sir John Young Crescent Exit
Weekdays from the east: $2.32.
From 6:30am-9:30am: $4.00
From 9:30am-4pm: $3.00 Sydney Airport
From 4pm-7pm: $4.00 $3.75.
From 7pm-6:30am: $2.50
Weekends and Public Holidays Hills M2 Motorway
From 8am-8pm: $3.00 Herring and Christie Roads: $2.76.
From 8pm-8am: $2.50 North Ryde (main plaza): $4.95.
The return toll is payable for passengers Pennant Hills Road: $3.15.
travelling north on the Sydney Harbour Windsor Road: $1.96.
Bridge and in the Sydney Harbour Tunnel.
Lane Cove Tunnel
Passengers travelling north, must pay the
Eastbound and Westbound: $3.01.
return toll which would be applicable at the
time they cross the bridge or go through Military Road E-Ramp
the Tunnel.
Northbound: $1.50.
Eastern Distributor M5 Motorway
$6.00 northbound only.
$4.40.
Cross City Tunnel Westlink M7
Eastbound Tunnel
See trip calculator at
Darling Harbour to Eastern Distributor exit
www.westlinkm7.com.au.
or Rushcutters Bay: $4.91.
Tolls current on 1 August 2013.
White Bay - Don’t Miss the Opportunities
Don’t forget that winter cruising is still popular and a number of ships carrying up to 3,000
passengers will come into White Bay all through winter.
The only transport at White Bay is taxis – so demand is always heavy when the ships dock
and the fares can be very, very good!
PREMIERPOST 7
Insurance &Workshop
INSURANCE NEWS – update from Mary
Workers Compensation Insurance
It is against the law to bail a taxi, even for just one shift, if the operator
does not have Workers Compensation Insurance.
Davynce There are premiums for full time drivers and a pro rata premium if you
Maroyf Insur
a only bail the taxi to a driver on average for 2 shifts or less per week.
Head
The Insurance Team at Granville can assist with any queries and policy needs.
Insurance Fraud
Insurance fraud is not just a problem in the taxi industry, but wherever it occurs it ends up
translating into higher premiums for everyone.
If you are aware of anyone rorting the system, report them to your insurance company –
particularly if the rort is the result of an accident and ends with an insurance claim.
If you are involved in an accident, make sure you note down the exact damage on all
vehicles and property involved – take a photo if possible as this will assist in ensuring
you don’t end up with a higher premium because someone decides to inflate the claim for
damage that wasn’t a result of the accident.
DENNIS’ WORKSHOP TIPS
Keypad Cradles
Please keep your keypad cradle clean and free of dust and grime if you
wish to avoid problems with charging it.
is
M a vroid Built up dirt will stop the keypad contacts properly connecting with the
enni s shop
batteries and it will appear that there is no charge.
D Work
To clean the cradle, just use an anti-static cloth.
Batteries
A fully functioning car battery can be the difference
between getting radio work and not – so make sure
the terminals are not loose and that they are free
from corrosion.
Cheap batteries are not always a saving in the
longer-term as they may not last as long as you
wish or they may fail to power every item in the taxi.
If you need some advice about what sort of battery
is best for a taxi, talk to the staff in the Workshop.
PREMIERPOST 8
Prius V 7 Seater – How to make it compliant
It should be noted that the Prius V 7 seater removed or welded down so they cannot be
only meets the requirements to be a taxi in used by people.
NSW if it is used as a 5 seater.
All this said, the vehicle is a good option for
The RMS is writing to all operators advising a 5 seater taxi – so if you are considering
them that their vehicles will be rendered purchasing one give Robert or Sean a
inoperative unless alterations are made. call at the base on 8868 4200. They will
explain what needs to be done to ensure
Essentially, the last row of seats cannot
compliance and to get the vehicle on the
be used for passengers so will need to be
road as a taxi.
When can a vehicle be used as a taxi?
The Passenger Transport regulations specify Just because a particular model car has met
the requirements that a vehicle must meet if the requirements in the past does not mean
it is to be used as a taxi. This includes the that a new version or model of that car will
vehicle age, number of seats, the number also meet the requirements. Slight changes
of doors, leg room between seats, air made by the manufacturer could rule the
conditioning, child restraint bolts etc. new model out as a taxi.
Also part of the specification is the Purchasing a new car for taxi use is
compliance to SUTI (section 7.2) which expensive – make sure you don’t make it an
outlines the seating positions that must be expensive error.
met to comply.
If you are unsure if the vehicle you want is
Before a taxi operator purchases a vehicle going to be compliant, you need to ask the
they wish to use as a taxi they should ensure dealer or manufacturer for proof (a copy of
that the vehicle meets the requirements and the SUTI certification) that it can be used as
has SUTI (section 7.2) certification. If the a taxi. If you need any further assistance
vehicle does not meet all the requirements it please contact the Operations Team at
cannot be registered as a taxi. Granville.
What’s SUTI?
SUTI stands for Single Uniform Type Some vehicle manufacturers will
Inspection. It is a specification which forms automatically have new model vehicles
part of the Australia Design Rules for Motor tested and certified so that they can
vehicles. promote the vehicle as suitable for taxi use.
PREMIERPOST 9
PremierPersonalities
Interview with Barrie Searle FEEDBACK –
Driver
After 27 years of taxi driving
followed by five years working Compliments
behind a desk in Compliance,
Congratulations to driver
Barry is looking forward to
Sair Pirzad for exceptional
getting back on the road in
customer service.
his new role as Customer
Recognising his passenger
Relationship Manager.
would require assistance,
He believes his experience Sair parked his car outside
will bring a unique the Marsden Eye Specialist
understanding of the in Castle Hill and went
problems faced by drivers inside. He then assisted
and customers. passenger Mrs Gloria
Shepherd with her bag and
“With a background in taxi driving it gives me a fresh
walker as she moved to the
perspective when a client says drivers should do this or
car. She has never met
that – I can honestly say what will be best for the drivers
such a “wonderful driver
and best for the customers. I feel I have an edge that is
who was so prompt and so
going to work for everyone,” said Barrie.
customer willing”.
“Drivers are not really as bad as some customers try to
make out, but in the end its meeting the customer’s needs
that defines the success of a business like ours, so it is
important to understand what those expectations are. Congratulations also to
driver Rostom Al-Attar
“All clients really want is a driver with a good attitude who who helped a female
is focussed on doing the right thing and getting them to passenger by escorting
their destination safely.” her to her door under an
umbrella during a heavy
rainstorm. She arrived on
time and dry, and was very
appreciative of the extra
New Arrival effort.
Congratulations to Kasie Farmer who has given birth
to her first child – Jaxson Paul Farmer was born on
4 July at 8:17pm. Weighing in at 9lb 2oz, he’s a
potential cabbie for sure! Finally, congratulations
to driver Gurpreet Singh
who picked up a female
passenger at 11pm one
night outside the Ivy Bar
in the City. The woman
had been turned down by
a number of taxis because
she was only travelling
a short distance – but
Gurpreet correctly took the
view that a fare is a fare,
and as a result the woman
will only catch Premier
Cabs in future.
PREMIERPOST 10Welcome Michael
A big welcome to Michael Hirmiz who
has started in the role of Office Trainee
– he’s replaced Richard Niang who has
completed his traineeship and is heading
off to University.
An Extra Pair of Hands
Wilfredo Baga or ‘Mani’ as he prefers
has joined the workshop team as an
equipment fitter.
He will move between the Marrickville
and Granville bases depending on
workload, which will give both workshops
the additional capacity they need for busy
times. It all helps get vehicles back on
the road faster.
New Workshop Location
L & J Taxi Meters have opened a new workshop at
Unit 21, 180 Victoria Road, Marrickville
Rd
Enmore
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Rd
St Rd
ia
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Sy
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am Located on Victoria Rd between
Rd Sydenham Rd and Enmore Rd
Call Dave or Spiro on
8868 4265
Sydenham
Sales, installation & service of:
Communications Equipment Radios
Cameras Roof Signs
Taxi Meters Cabcharge EFTPOS
Plus camera / alarm certificates and camera downloads
PREMIERPOST 11CONTACTS
Premier Cabs
phone 13 10 17
PREMIER’s HOT TIPS fax (02) 9682 6647
info@premiercabs.com.au
www.premiercabs.com.au
Who’s the Customer? Most account holders will If calling from outside NSW,
authorise changes, but you please use (02) 8868 4000
The customer is the person need to ask in advance. Premier Peninsula Cabs
phone (02) 8868 4141
who owns the account and
pays the bill – and that is not What can I talk to Maxi Cabs
phone (02) 8868 4555
always the person sitting in the Customers about? maxi@premiercabs.com.au
cab with you. Prestige Service
As you know, customers come phone 13 28 24
When you take an account in all shapes and sizes – what prestige@premiercabs.com.au
booking you will generally be one is interested in discussing, Peninsula Prestige Service
phone 13 28 24
given the precise pick up and the other is bored by, and for Wheelchair Accessible Cabs
drop off details. These are every customer who wants to phone (02) 8332 0200
details that the owner of the speak there are others who Teletypewriter Booking Service
account has approved. want silence. phone (02) 9637 7111
Permanent Bookings
Recently, a number of account The challenge for every driver phone (02) 8868 4000
holders have refused to pay a is to read the body language Lost Property
fare because it did not match phone (02) 8868 4333
and know when to speak and fax (02) 8868 4377
what was permitted by the when to stay quiet. lost@premiercabs.com.au
account holder. Premier Administration
Experienced drivers take phone (02) 8868 4200
If a customer gets in the cab that a step further and let the (office hours Mon – Fri)
for an account booking, they fax (02) 8868 4222
customer lead the conversation admin@premiercabs.com.au
are not allowed to change the – if the customer says they Operations Manager
details of the booking UNLESS love blue cars then the driver phone (02) 8868 4200
THIS IS APPROVED BY THE agrees, but if the customer fax (02) 8868 4222
leasing@premiercabs.com.au
ACCOUNT HOLDER. says they dislike blue cars Cumberland Cabs Taxi Insurance
This means you will need the driver also agrees. No phone (02) 8868 4250
arguments, no opinions, and fax (02) 9897 2608
to contact the base, and we insurance@premiercabs.com.au
will ring the account holder no unhappy customers. Stay Driver Offload
for permission. It should away from topics which can phone (02) 8868 4030
only take a minute or two be controversial such as sex, Radio & Meter Workshop – Granville
politics, religion or the taxi phone (02) 8868 4260
and guarantees that you will fax (02) 8868 4266
be paid. If you don’t get the industry. It’s a magic formula. workshop@premiercabs.com.au
approval in advance of the Radio & Meter Workshop – Marrickville
phone (02) 8868 4265
journey, you risk not being paid. fax (02) 8868 4266
workshop@premiercabs.com.au
The Uniform Shop
phone (02) 8868 4270
Mon to Fri from 10am to 3pm, and 9am to 3pm on
Close-Off Dates.
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