TARANAKI Business Review - AUTUMN 2018 - Taranaki Chamber of Commerce
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TARANAKI
Business Review
AUTUMN 2018
FROM THE CEO, AUTUMN 2018
KIA ORA, WELCOME TO THE FIRST Arun Chaudhari
TARANAKI BUSINESS REVIEW OF 2018! CEO
The Chamber congratulates those businesses in Taranaki Two great business leaders have recently retired from the TSB.
which overcame challenges caused by recent weather damage The Chamber acknowledges the huge contribution made by
and water outage. By working with the councils and other Kevin Murphy and Charles Duke to the business community
stakeholders on your behalf, the Chamber helped bridge vital over the years. Down-to-earth, understated and community
communication between various parties. We look forward to a minded – thank you Kevin and Charles.
rigorous study of our region’s risk management capabilities and
pragmatic steps to improve them. Taranaki is vibrant because of the vibe created by our
businesses. Businesses create jobs and jobs attract people. The
This year there will be a strong emphasis on facilitation of Chamber works hard to support businesses.
training at the Chamber. To support our workforce, it is critical
they receive relevant and up-to-date training. Please feel free Talk to us so that we can speak on your behalf as the business
to tell us what kind of training you may be looking for and we voice in Taranaki.
will source it for you. Members have been pleased with the Te
Arohanui
Reo introduction, PowerHour workshops and Digital Marketing
courses run so far.
TARANAKI CHAMBER OF COMMERCE
Chamber House, 42 Egmont Street, PO Box 2, New Plymouth 4340 I PH: +64 6 759 9080 I FAX: +64 6 759 9145 I www.taranakichamber.co.nz
CEO ADMINISTRATION ASSISTANT
Arun Chaudhari I 027 279 5161 Julia Collins I julia@taranakichamber.co.nz
ceo@taranakichamber.co.nz
YOUNG ENTERPRISE SCHEME COORDINATOR
PARTNERSHIP Miranda Williams I 027 751 5100
DEVELOPMENT MANAGER yes@taranakichamber.co.nz
Maura Young I 021 284 0062
maura@taranakichamber.co.nz CURRENT BOARD MEMBERS
Chair – Sophie Braggins, Govett Quilliam
MEMBERSHIP
DEVELOPMENT MANAGER Deputy Chair – Daniel Fleming,
Rebecca Johnson I 021 778 621 King and Queen Hotel Suites
rebecca@taranakichamber.co.nz Cameron Twigley – BTW Company
CLIENT SERVICE COORDINATOR Charles Duke - TSB
Abbie White I 027 613 0268
abbie@taranakichamber.co.nz David Leuthart - Timberco
Gaylene Findlay – BDO Taranaki EDITOR
EVENT & OFFICE COORDINATOR Gordon Brown - Get it write! I www.writingservicesltd.co.nz
Jessica Parker I 021 821 262 Shane Devlin – Graphix Design Print Web
jessica@taranakichamber.co.nz DESIGN & PRINT
Will Downey – Govett Quilliam
Graphix I www.graphix.co.nz
BARA MEMBERSHIP Richard Williams – Billings Lawyers
AND EVENTS COORDINATOR
Michelle Brennan I 021 710 950
michelle@taranakichamber.co.nz ADVERTISE IN THIS MAGAZINE
Contact: abbie@taranakichamber.co.nz
1 TARANAKI BUSINESS REVIEW AUTUMN 2018
BE AWARE: THE RULES
BE AWARE: THE RULES
HAVE CHANGED
HAVE CHANGED
Are you aware of the new regulations that
Are into
come you full
aware of the
effect on new
Aprilregulations
4 this year?that
come into full effect on April 4 this year?
If not, and you are a Person Conducting a
If not, and
Business you are a Person
or Undertaking (PCBU)Conducting
then youa
Business
need or Undertaking
to read this message(PCBU)
fromthen
BTWyou
need
Company. to read this message from BTW
Company.
Justen Smith is BTW’s Health, Safety and Quality Systems Dave says BTW’s Environmental services are an essential
Justen as
Manager, Smith
well is
as BTW’s
being aHealth,
Senior Safety and Quality
HSE Advisor Systems
and Certified Dave saysinBTW’s Environmental services are an essential
component the company’s multi-disciplinary approach.
Manager, as well as being a Senior HSE Advisor and Certified component in the company’s multi-disciplinary approach.
Environmental Practitioner (CEnvP). “BTW does a lot of work on contaminated sites. We work in
Environmental Practitioner (CEnvP). “BTW does a lot of work on contaminated sites. We work in
Dave Bolger is BTW’s Senior Environmental Scientist who heads accordance with the National Environmental Standard (NES)
Dave Bolger is BTW’s Senior Environmental Scientist who heads accordance with the National Environmental Standard (NES)
their Environment Team, and he is also a Certified when dealing with contaminated soils, so it’s a consistent
their Environment Team, and he is also a Certified when dealing with contaminated soils, so it’s a consistent
Environmental Practitioner. approach throughout the country.
Environmental Practitioner. approach throughout the country.
Between them, they have an important message for Taranaki’s
Between them, they have an important message for Taranaki’s The regulations came into force in 2011, and have had a
The regulations came into force in 2011, and have had a
business community. significant
business community. significantimpact
impacton
ondevelopers.
developers. Sites in New
Sites in New Plymouth
Plymouthwanted
wanted
for
for development
development may
may have
have been
been used
used byby industries
industries that
that
Justen talks
Justen about
talks thethe
about asbestos
asbestos threat.
threat. contaminated the land”, he says.
contaminated the land”, he says.
‘’The duties
‘’The of aofPCBU
duties a PCBUto to
identify asbestos
identify asbestosin in
the workplace
the workplaceareare
a legal requirement.
a legal requirement. The
TheoldoldRavensdown
Ravensdown fertiliser
fertiliser works and former
works and former bowling
bowling club
club
That applies
That appliesparticularly around
particularly around identification
identificationofofasbestos.
asbestos.IfIf sites
sitesare
areobvious
obviousexamples.
examples.
there is asbestos,
there is asbestos,youyou
must
musthave
havea management
a managementplan planininplace.
place. “Many
“Manyofofthe
thehazardous
hazardous sites
sites are
are held in aa register
held in register by by Councils
Councils
FINDING OUR BALANCE
They areare
They a legal requirement.
a legal requirement.’’ ’’ and
andwewehave
haveto
tosatisfy
satisfythem
them that
that the
the site is clear,
site is clear,’’’’ says
saysDave.
Dave.
FINDING
FINDING OUR
OUR BALANCE
BALANCE Anyone
Anyone
have
who is unsure
who
an asbestos
have
is unsure
an asbestos survey
about
done
survey
thethe
about process
byby
done
process
a qualified
should
a qualified
shouldcontact
contact
practitioner.
BTW
practitioner.
BTWtoto The
Thefirst
there
firststep
therewas,
step isis aa preliminary
was,or orcurrently
preliminary site investigation,
currentlyis,
investigation, to
is,aa potentially
to identify
hazardous activity
identify ifif
activityon onthethe
TGM Creative designers worked to create a as retaining a sense of professionalism and potentially hazardous
TGM
brand
TGMCreative
that tolddesigners
Creative the storyworked
designers ofworkedtotocreate
Tandem createaa
Group. as
as retaining
expertise. aa sense
sense
retainingOverall, theofprofessionalism
of professionalism
brand has a more and
and
Justen says
Justen there
says is aishuge
there demand
a huge demand forfor
qualified
qualified people
peopletotododothe the site.
site.
testing, both
testing, in Taranaki
both in Taranakiandand
nationally.
nationally. “Sometimes
“Sometimesyou youdodoaalot
lotof
of research
research to find that
that there
thereisisnothing
nothing
brand
Their that
brand
aim told
that
was tothe
told the
findstory ofofTandem
story
balance Tandem
betweenGroup.
Group. expertise.
expertise.
modern feelOverall,
Overall, thebrand
the
with clean, brand hasadesign
has
creative amore
more “Asbestos
“Asbestos waswas widely
widely used
used as as a constructionand
a construction andinsulation
insulation presentthat
thatisisaaconcern.
concern. That’s
That’s just a desk-top
present desk-top exercise,
exercise,but butifif
Their aim
Their was
aim was to find
to balance
find balance between
between
representing the values of working together, modern
modern
that feel with
feelfamiliar
is still clean,
with clean, creative
and creative design
design while
approachable, material
material right
right up up until
until thethe mid-1980s
mid-1980s andandthethe presenceofofit itinina a
presence wewedo dofind
findsomething
somethingwe wecarry
carry out
out soil testing
testing and
andthe
theresults
resultsare are
representing
representing
collaboration the
and values
the valuesofof
moving working together,
workingas
forward, together,
well that is still familiar
that is stillout
standing familiar and approachable,
and crowd.
from the while
approachable, while
building
building is often
is often discovered
discovered during
during renovationorordemolition.
renovation demolition. comparedto
compared toapplicable
applicablestandards
standards and guidelines.
guidelines.
Asbestos
Asbestos is also
is also a common
a common contaminant
contaminant found
found inin the
the soil,which
soil, which IfIfidentified
identifiedas asover
overthe
thelimits,
limits, we
we start a remedial
remedial action
actionplan
planto to
collaboration
collaboration and moving forward, aswell
and moving forward, as well standing out from the
standing out from the crowd. crowd. requires appropriate management to to protect human health.
’’ ’’ dealwith
withit.it.IfIfneeded,
needed,wewethen
then remove
remove the contaminated
requires appropriate management protect human health. deal contaminatedparts partsto to
aaClass
ClassAAlandfill
landfillthen thenreturn
return toto the
the site
site to
to validate
validateit’s
it’ssafe.
safe.’’’’
If suspected
If suspected asbestos
asbestos is discovered,
is discovered, hishis advice
advice is istotostop
stopwork
work
“Thank you Andrea Leadbetter and the team at TGM Creative for helping with our rebrand andand
callcall in the
in the experts
experts to take
to take samples
samples toto send
send totothe the laboratory
laboratory Thatisis all
That all done
done under
under the
the consents
consents required
required as
as part
part of
of the
the
“Thank you
and“Thank
creatingAndrea
you Andrea
our newLeadbetter
Leadbetter
website. We and
andthe
theteam
really team at
at TGM
enjoyed TGM Creative
Creative
working for helping
for helping
alongside withour
with
you with ourrebrand
this rebrand
project for for analysis.
analysis. ResourceManagement
Resource ManagementAct.Act.
and
and creating our
and creating new
our
we are delighted
newwebsite.
website.We Wereally
reallyenjoyed
with the outcome!”
enjoyed working alongsideyou
working alongside youwith
withthis
thisproject
project “Oursample
“Our sample plans
plans and
and remediation
remediation action
action plans
plans need
need to
to be
be
andand
wewe
areare delightedwith
delighted withthe
theoutcome!”
outcome!” Building
Building owners
owners who
who lease
lease outout areas
areas to to retailers
retailers oror tenants
tenants could
could approved by
approved by Council,
Council, and
and they
they have
have their
their own
own independent
independent
also be liable under the new regulations as they are providing a a
also be liable under the new regulations as they are providing contaminatedland
contaminated landexpert
expertwho
who checks
checks that.
that.
– Kate Strampel, Tandem Group Marketing Manager. workplace.
workplace. It’s a complicated process which every developer needs to be
– Kate
– Kate Strampel,
Strampel, TandemGroup
Tandem GroupMarketing
MarketingManager.
Manager. “PCBU’s are legally required to work together to identify if there
It’s a complicated process which every developer needs to be
acutely aware of. To ignore it is not an option these days. It’s a
“PCBU’s are legally required to work together to identify if there acutely aware of. To ignore it is not an option these days. It’s a
is any asbestos and ensure that it is appropriately managed. bigger problem than many are aware of.”
is any asbestos and ensure that it is appropriately managed. bigger problem than many are aware of.”
Under the regulations, fines of up to $50,000 can now be
Under the regulations, fines of up to $50,000 can now be
imposed on those failing to act,’’ Justen points out. If you would like more information, contact the Team at BTW
imposed on those failing to act,’’ Justen points out. If you would like more information, contact the Team at BTW
Company. Email: justen.smith@btw.nz or dave.bolger@btw.nz
But that’s where BTW can offer a total service for both soil and Company. Email:
Phone: (06) 759 justen.smith@btw.nz
5040 or dave.bolger@btw.nz
Butbuilding
that’s where BTW can offer a total service for both soil and
testing. Phone: (06) 759 5040
tgmcreative.co.nz
tgmcreative.co.nz building testing.
TGMJ002605
tgmcreative.co.nz
TGMJ002605
TGMJ002605
GRAPHIC DESIGN
GRAPHIC | BRAND
DESIGN MANAGEMENT
| BRAND | STRATEGIC
MANAGEMENT MARKETING
| STRATEGIC MARKETING| | WEB
WEBDESIGN
DESIGN || PRINT
PRINT || SIGNAGE
SIGNAGE
GRAPHIC
P: (06) DESIGN
P: 759
(06) 759 | | (0800)
89578957 BRAND MANAGEMENT
846
| (0800) 337337
846 | A:| A: | STRATEGIC
68 68
Vivian Street,
Vivian
MARKETING
PO
Street, Box
PO 8376,
Box
| WEB
8376,New
DESIGN | PRINT | SIGNAGE
NewPlymouth
Plymouth4342
4342 EMBRACING INNOVATION & DELIVERING SOLUTIONS - SINCE 1973 | WWW.BTW.NZ
P: (06) 759 8957 | (0800) 846 337 | A: 68 Vivian Street, PO Box 8376, New Plymouth 4342 EMBRACING INNOVATION & DELIVERING SOLUTIONS - SINCE 1973 | WWW.BTW.NZ
ENSURING WE KEEP OUR OWN
AIR AMBULANCE
TARANAKI NEEDS ITS OWN AIR AMBULANCE – THAT’S A SIMPLE STATEMENT OF FACT.
While other air services fly into New Three of the four trustees have been Professionals running the auction after
Plymouth when the Taranaki Service is there for decades, as former members dinner.
busy or already transferring a patient, of the New Plymouth Aero Club which
there is a need for a New Plymouth-based originally acted the first iteration of a “We’ve got a new website, new PR and all
service. New Plymouth-based Air Ambulance. for a NEW plane. We will fundraising and
active going forward this year - we need
That’s something many in the community They have done a mighty job in keeping a the business communities help! Please
are unaware of, even within the first-rate service in the air for the benefit get in touch for donations, volunteers,
Taranaki business community. While it of Taranaki people, but the trustees are auction items, etc etc etc
1967 1977 1987 1997 2017
is understandable the Taranaki Rescue the first to acknowledge they need to
Helicopter has a greater profile, given rejuvenate the board with some new blood. Tickets can be purchased from
Trusted local cable makers for over 50 years Made in Taranaki that it is often involved in dramatic eventfinda at www.eventfinda.co.nz
rescues off the mountain, or in mercy “We’re looking for two or three new
trustees with business knowledge, Tickets are $135 each or make up a
dashes to airlift victims seriously injured
commonsense and a passion for group and the cost comes down to
in crashes.
3 Branch Locations Taranaki,’’ says David. $1230 per table of 10.
CERTIFIED Taranaki Air Ambulance Trust [TAAT]
“None of us get paid a cent, we do it In the last nine months the trust has been
spokesman, David Drummond, says
because we care about Taranaki and we increasingly active in raising its profile,
145 dedicated NZ employees the two services work harmoniously
know how vital it is to keep the service in and hired well-known New Plymouth
together, but as his organisation
AS/NZS ISO 9001 & 14001 was facing a crucial stage of its Taranaki for Taranaki people.’’ journalist Gordon Brown (who also edits
this magazine) and livewire fundraiser
development, it was time to come out
He says 2018 is a big year for the trust. Nicole Attrill, who will also be well known
2016 Environmental & Sustainability from the shadows.
to many Chamber members.
“The next big event on our calendar is a
Awareness Business Award winner “A lot of people don’t know much about
fundraising auction evening on 28 April: During that time the Taranaki Patriotic
us – till they, or one of their family, need
The Taranaki Air Ambulance Degustation trust donated $30,000 to the Taranaki
us. We want to do everything we can
and Wine Dinner, and we’re hoping the Air Ambulance trust to buy two high-tech
Health & Safety 2015 to ensure the Taranaki Air Ambulance
business community will support us.’’ baby pods to allow babies to be flown to
service stays in Taranaki for Taranaki
Business Award winner people,’’ he says. It’s being held at a venue with a
Starship Hospital and elsewhere by the
40+ countries difference: the Te Henui Chapel on
Taranaki Air Ambulance. One pod will
be permanently stationed in Hawera to
26,000 employees worldwide “Our aim is to get a modern aircraft, so
Watson St. “The degustation dinner is transport babies from south and central
we can provide an even better service,
being exclusively prepared for the trust Taranaki by road and air ambulances.
Talk to us about powering your next project:
‘’ something that will require significant
by outstanding chef Jamie Phillips and
fundraising. The trust doesn’t receive
his team from Delistar, with each course If you can help, either with items to be
government funding, so the four current
0508 NEXANS www.nexans.co.nz sales.nz@nexans.co.nz trustees are well aware they need to be
wine matched with a Babich wine. auctioned on the night, by buying tickets
for the dinner, offering yourself as a
enlisting some help, and that’s where you Notes will be given by Babich’s after trustee – or maybe all three, email trust
might be able to help. each course. There is also a cash bar, administration manager Dallas Roper on
with auctioneer Kris Rasmussen from The dallas@taat.org.nz.
AUTUMN 2018 TARANAKI BUSINESS REVIEW 7
JONATHAN
JONATHAN YOUNG
JONATHANYOUNG
YOUNG
M e m b e r of Pa r l ia me n t fo r N ew P l y mo u th
Get the best of your land
KATHRYN HOOPER
Shareholder-Director
MMe emmb be er r o of f P Pa ar lr il ai amme en nt t f of or r N Ne eww P Pl yl ymmo ou ut h
th
SUPPORTING
SUPPORTING
SUPPORTING LANDPRO’S NEW TECHNOLOGY IS AMAZING
MEMBERS
MEMBERS OF
MEMBERSOF THE
OFTHE
THE
Landpro is a name many locals will
vaguely recognise.
and accountants when farm sales
are being negotiated. “We ensure the
the CAA of course. It’s one of our points
of difference. We’ve been running drones
CHAMBER
CHAMBER
CHAMBER
Beyond Taranaki, Landpro has carved
farm is compliant with all regulatory
requirements and look ahead to future
since 2010, and continue to use our
topo-drone, which is a big drone with a
YOUR
out a national reputation with its use of changes to the rules, and what risks wing-span of about two metres and can
YOUR
cutting edge technology.
YOUR
might be sitting there.’’ fly for around an hour.
LOCAL VOICE
Closer to home, Landpro’s North Island Kathryn says the social licence for a “We use it for our farming and mining
LOCAL VOICE
LOCAL VOICE
operations are based in New Plymouth, dairy farmer to operate is very much in clients, but the drone has its limits. It
through shareholder-director Kathryn the spotlight these days. “There’s a lot can only take small-format photos and to
Corner of Gill & Liardet Streets Hooper. of pressure there for change, and it’s a capture larger areas we needed medium-
Corner
PO Boxof8064,
Corner Gill &New
of GillLiardet Streets
Plymouth
& Liardet 4342
Streets privilege to be able to bring the lessons format imagery.
Kath is well known in Taranaki after 12
PO Box
P PO 06Box8064, New
7598064,
1363 NewPlymouth 4342
Plymouth 4342 Landpro has learned in other regions
Jonathan
years with another firm, of which she was
PE P 06 759759
06 1363
newplymouthmp@parliament.govt.nz
1363 back to Taranaki and start making a
a director when she left in 2013 to join
Jonathan
Jonathan
EWE newplymouthmp@parliament.govt.nz
jonathanyoung.national.org.nz difference at home.’’
newplymouthmp@parliament.govt.nz what is now Landpro, full time.
W Wjonathanyoung.national.org.nz
facebook.com/MPjonathanyoung
jonathanyoung.national.org.nz Landpro has a 37-strong team of
“It was a case of using my original degree at
facebook.com/MPjonathanyoung
jonathanyoungmp
facebook.com/MPjonathanyoung environmental planners, surveyors and
Massey University and getting more involved
jonathanyoungmp
jonathanyoungmp technical experts on environmental
with the dairy industry. Our family farmed in
issues, such as water quantity, quality
Authorised by Jonathan Young. Corner of Liardet & Gill St, New Plymouth Tikorangi, so agri-life was always my first love
and contaminated land. “Most of our
Authorised by Jonathan
Authorised Young.
by Jonathan Corner
Young. of Liardet
Corner & Gill&St,Gill
of Liardet New St, Plymouth
New Plymouth so I was pleased to get back into it.’’ “The solution was a Cessna we bought
staff are based in Cromwell at our head
office but we have a growing office in from Australia and a LiDAR (Light
Kathryn graduated from Massey
New Plymouth. We’re pretty passionate Detection and Ranging) Camera and
University with a degree in Natural
about the regions.” we use the plane all over New Zealand;
Resource Management (Applied Science)
on large farms, for power companies
in 1996 and since then completed a
So who would typically use Landpro? checking their networks, for forestry
Your choice for
Graduate Certificate in Environmental
mapping, or lately for the earthquake
Management at Central Queensland “Landpro helps people facing resource recovery in Kaikoura for the Government.
University and her Masters in Applied
Your
betterchoice
results for better results
management challenges and working
Science in 2012. with the regulations in this space. Our “We are engaged regularly by government
clients include people doing subdivisions, to fly over State Highway One near
“I also learned a heap at Taranaki and
large and small, individual farmers right Kaikoura capturing LiDAR and aerial
Wellington Regional Councils before
through to large nationwide corporates photography, to see whether the land
joining the private sector.”
and government,’’ says Kathryn. has moved so they can manage their
WeWecan help
can help your
your organisation
organisation get the veryget
bestthe very possible
response best response possible from Those qualifications and experience gave infrastructure and keep people safe’
With new government, comes new
your
fromelections.
your elections. her a rare blend of academic and hands-
legislation. “Some of those changes can “There is still a place for the drone, but
on qualifications, which she puts to good
we have a much bigger tool in the toolbox
With
With our internet
our internet voting,
voting, telephone
telephone voting and postal voting options,
voting and postal use. After 12 years mainly working in the
come through pretty quickly, whether it’s
now.”
voting options, no election is too large, too complex, or through the Resource Management Act
notooelection is experienced,
small for our too large,independent
too complex, or too small for our experienced,
elections
oil and gas industry, Kathryn needed to
or councils’ plans; we keep on top of any
‘hone my other skills’ and as part of this Kathryn is a full member of the New
independent
management team. elections management team. became a certified nutrient manager.
restrictions that might affect the sectors
Zealand Planning Institute (NZPI); the
we work in ‘’
New Zealand Institute of Directors, a
AllAllthis, from
this, from NewNew Zealand’s
Zealand’s premiere premiere
election election services, bringing the highest “Nutrient accounting and budgeting are
Certified Nutrient Management Adviser;
services, bringing the highest level of integrity to Landpro was quick to embrace and invest
level
your of integrity to your election.
election.
essential in much of our agriculture work,
heavily in new technology to give their is involved with the Taranaki Property
and we use the ‘Overseer’ programme
clients the best possible information. Investors Association; Taranaki Rural
daily. That way we can figure out how
Business Network and is on the Board of
PO Box 39163, Christchurch 8545 much phosphorous and nitrogen is lost “One of the coolest things we’ve done Taranaki Women’s Refuge.
from your farming system and develop recently is we bought an aeroplane,’’ she
Email info@electionz.com plans to manage the effects of this.’’ mentions matter-of-factly. Kathryn’s New Plymouth office is at 46
Vivian Street. You can contact her at
Freephone 0800 EZ VOTE (0800 398 683) With so much science at her fingertips, “We cut a hole in the floor and stuck a Landpro on 0800 023 318, or email her
Kathryn also works closely with lawyers high-spec camera in – all approved by
PO Box 39163, Christchurch 8545 | Email info@electionz.com | Freephone 0800 EZ VOTE (0800 398 683) on Kathryn@landpro.co.nz
8 TARANAKI BUSINESS REVIEW AUTUMN 2018
Unleashing
Solutions from Implement
Solutions
What from
do you want Implement
your training
to achieve? Implement has many
What do you want your training
training options for you and your team.
to achieve? Implement has many
training options for you and your team.
“What if we “What if
People // Process // Performance train them you don’t
“What if we “What if
THE POTENTIAL IN TODAY’S WOMEN
and they and they
People // Process // Performance train them you don’t
Making change work
leave?” stay?”
and they and they
Making change work
leave?” stay?”
INGRID VERCAMMEN IS WELL KNOWN Ingrid has come up with a unique way to because they had children. If the child
1
with a skilled team
IN TARANAKI AS ONE OF THE OWNERS establish what issues are important to was sick it was the woman who would
1 OF KEY STAFF
UNLOCK THE POTENTIAL OF AWARD-WINNING BUSINESS Taranaki women, by generously setting stay home and of course that brought
with a skilled team Leadership Management Australasia (LMA) is a
The LMA Programme “THE PERFORMANCE
UNLOCK THE
EDGE” POTENTIAL
is perfect for staffOF
grand plans
The LMA Programme
youKEY
have STAFF
“THEfor.
PERFORMANCE
EDGE” is perfect for staff you have
MARCEL’S PANCAKES.
Recently Ingrid and husband Marcel
up the not-for-profit group Women
Beyond Ordinary.
disadvantages.
“But now with the internet, it’s easier
suite of learning
Leadership programmes
Management designed
Australasia to help
(LMA) is a grand plans for.
passed over the day-to-day management “I invite women to participate and to for women to work from home. It’s the
good people be more effective. As the
suite of learning programmes designed to help Taranaki of the company to new CEO Natalie listen,’’ she says. “It’s about listening to same with meetings. You can use Zoom
Licensee
good for LMA
people we run
be more effthree
ective.diff
Aserent
the Taranaki 2 Innes, but taking it easy is not something success stories from women, who’ve had and talk to five or six people at once no
programmes
Licensee as public
for LMA we run programmes and can
three different NEW MANAGER2
OR SUPERVISOR Ingrid’s even contemplated. to overcome challenges. They weren’t matter where they are. So it makes it a
also run them in-house to your
programmes as public programmes and team. Wecan
are The LMA Programme “SUCCESS STRATEGIES lucky, they worked hard and persevered. lot easier.’’
NEW MANAGER
LEADERSOR ANDSUPERVISOR
offering a course for the fi rst time in
also run them in-house to your team. We are Hawera. FOR TEAM
(SSTLS for Programme
The LMA
SUPERVISORS”
short) covers“SUCCESS
all the keySTRATEGIES
people skills
She has long been passionate about They all have inspirational stories.’’
offering a course for the first time in Hawera. FOR TEAMthat managers
LEADERS and
AND SUPERVISORS” helping other women become the best She had developed a workshop for
The Performance Edge supervisors
(SSTLS for short) covers all need.
the key people skills
that managers and
they can and now she’s turned that into a On March 8, International Women’s Day, personal development, and had become
The Performance
April 18 Weekly 2 Edge
½ hour modules: supervisors need. business - ‘Ingrid Vercammen’. organised the first of a series of panel a mentor and events started to gather
New •Weekly
Overview • Communication and discussions. momentum from there.
April 18 2 ½ hour modules: It’s to help and empower women
Plymouth
New •• Overview
Establishing a performance relationships
• Communication and 3 by public speaking, mentoring and Again it was interactive, but her “All of the mentors got together and
April 19
Plymouth edge
• Establishing a performance
• Mid course review
relationships 3
CREATE A STRONGER TEAM online training. Under that umbrella handpicked panellists Ingrid delivered talked about our backgrounds and later
Hawera • Goals,
edge plans and priorities •• Contributing to your team’s
Mid course review
April 19 Five Behaviours of OR
CREATE A STRONGER
Personalised
TEAM sits ‘I-Opener coaching and training’ a powerful messages for many other on a manager from the TSB said ‘’that
July 18 •• Improving performance performance cohesive teams is a workshops to address
Hawera Goals, plans and priorities • Contributing to your team’s DiSC based
Five evaluation
Behaviours of OR thePersonalised
issues you have platform for other female entrepreneurs women in business. The four panellists was really inspiring’’ and asked me to run
New through better time • The empowerment imperative
performance
July 18 • Improving performance tool andteams
cohesive series is
ofa identified.toWe
workshops can
address
to present their talents through were well-known businesswomen Shona a workshop for a group of women who
Plymouth management •• Graduation workshops
DiSC to help
based evaluation work
the withyou
issues youhave
to
New through better time The empowerment imperative interviews and workshops.
yourand
tool team grow.
series of your timeframe
identified. We canand Glenworth, Andrea Leadbetter, Stephanie worked at the TSB.’’
Plymouth management • Graduation workshops to help workbudget.
with you to
Success Strategies for Team Leaders and Supervisors your team grow. your timeframe and Murray and Sue Kelly.
budget. In I-Opener Ingrid also provides workshops Ingrid agreed, and initially took an
Success
May 8 Strategies
Fortnightly for
2 ½ Team Leaders and Supervisors
hour modules: for companies and private groups under “They told their stories, answered interactive four-hour workshop with a
New •Fortnightly
Overview 2 ½ hour modules: • Mid course review
May 8
Plymouth •• Accepting •• Implementing the operations
4 the voucher scheme of NZTE. questions and then we broke up into group of 10 women and then followed it
New Overview the leadership Mid course review small groups to discuss issues.’’ up with some one-on-one sessions.
Plymouth challenge
• Accepting the leadership
of a team
• Implementing the operations
4 LEADERS
DEVELOP STRONG She also founded ‘Women Beyond
The LMA Programme LEADING FOR RESULTS Ordinary’ a not for profit organisation It’s from those panel discussions that The response encouraged Ingrid to
• The importance of goal
challenge • Improving
of a team communication DEVELOP STRONG
is for senior managersLEADERS
to build
setting planning and and relationships on their leadership
The LMA Programme LEADING skills.
FOR RESULTS with groups and regular panel Ingrid continually refreshes her material evaluate who her target audience should
July 26 • The importance of goal • Improving communication
prioritising • The is for senior managers to build
New setting planning and and ongoing challenge –
relationships on their leadership skills.
discussions to encourage women to learn from the issues raised. be. “Initially it was about personal
July 26 • Improving developing your people
Plymouth prioritisingperformance • The ongoing challenge – from each other, cooperate and network. development in the workplace, but I
New through better time utilisation (Part 1 and 2) She is already in demand as a speaker thought why not concentrate on taking
Plymouth • Improving performance
• Developing effective
through better teams
time utilisation
developing your people
• Graduation
(Part 1 and 2)
5 To give something back to the and she delivers a powerful message that message to women?
• Developing effective teams • Graduation 5 TIME & MONEY
LEARNING WITH LIMITED community, Ingrid is a mentor for aimed at women in business and how to
Leading and Managing for Results A combination of implement on-line programmes
LEARNING
Business Mentors New Zealand cope with challenges. “Before I came to New Zealand I had a
and yourWITH LIMITEDand
own discussions TIME & MONEY
workshops
Leading
26 June and Managing
Weekly for Results
2 ½ hour modules: – a cost of
A combination effimplement
ective in-house solution.
on-line programmes facilitated by Venture Taranaki. psychotherapy practice. This is a little
New and your own discussions and workshops “Changes are happening, especially different, more about coaching and
26 June •Weekly
Overview
2 ½ hour modules: • Decision making and problem – a cost effective in-house solution.
Plymouth solving
So, while no longer being involved in when we look back on how we did mentoring, but I thought I could talk
New •• Successful
Overview Leaders and • Decision making and problem
Managers are made not born • solving
Motivating people to produce
Marcel’s on a hands-on basis, she is things 20 years ago. But that was before about my own experiences and that’s
Plymouth • Successful Leaders and 6 clearly not in any danger of being bored. the internet, and that brings a lot of what I’m doing. I want to bring out my
• Managers
Exercising Authority
are made not born •• Motivating
Handling and preventing
people to produce
Effectively
• Exercising Authority
problems with people
• Handling and preventing
6 FOR NEW STAFF
BETTER PROCESSES
As usual, Ingrid’s timing is impeccable.
advantages for women. Gender doesn’t message that you can do whatever you
• Developing people’s matter on the internet.
• Improving
Effectively results through peoplepotential like in life if you have the mindset to do it
Review your orientation programme and develop
problems with BETTERcustomised
PROCESSES FOR
on-line NEW STAFF
training. There has been a world-wide resurgence
better time management through training and and can encourage and inspire people.’’
• Improving results through • Developing people’s potential Review your orientation programme and develop in women’s causes, seeking equity and “When you are working in a company
• The Arttime
of Delegation development customised on-line training.
better management through training and justice in so many overdue ways, whether you had the old hierarchal structures, it
•• Mid course review • Graduation
development Ingrid Vercammen is in demand
The Art of Delegation it’s equal-pay, or the #MeToo movement was hard for women to
• Graduation as a speaker, an entrepreneur
• Mid course review to stop sexual exploitation move further up and is happy to work with groups of
of women. the ladder
out more 6-12 women with her new life workshop,
s o n Ma y 1 to find Becoming You! ‘Unleashing the caged
nectio n re – May 15
to o u r B u siness Con a y 1 to fi nd out mo amber of Commerce Then there’s always
potentials in today’s woman’ which gives a
Come alon
g nM Taranaki C
h
nections o – May 15 the small matter of our pregnant
to o u r B u siness Con in partnership with m b e r of Commerce good insight into what it’s about.
g o p i Ch a Prime Minister, Jacinda Ardern, who
Come alon roductivity worksh h Taranak
FREE LMA
P
p in p a rt nership wit is indeed showing how well women can
o Email Ingrid on:
ity worksh Get in touch – Shona Glentworth
Productiv multi-task.
FREE LMA mentoringridvercammen.com
Get536
06 769 9500 // 0274 in touch – Shona Glentworth
928 // shona@implement.co.nz
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06 769 9500 //implement.co.nz / implementonline.co.nz AUTUMN 2018 TARANAKI BUSINESS REVIEW 11
implement.co.nz // implementonline.co.nz
HAVE YOU GOT A BACKUP PLAN?
The good people at PrimoWireless have a
question for business owners and managers.
If your business has just one internet
connection and that went down, what impact
would that have on your day to day operations?
PrimoWireless’ Brand Co-ordinator Craig Macdonald Thanks to their efforts residents and businesses throughout
suggests it would be a bit like a council only having one rural Taranaki have been able to enjoy the same fast
main pipe supplying tens of thousands of people with reliable broadband that urban Taranaki has enjoyed.
water.
PrimoWireless is taking it to the next level, and businesses
“At PrimoWireless, we give our customers the equivalent of can be reassured that although they are smaller, they are
two pipes,’’ Craig says with a smile. “A fibre and a wireless dealing with a reputable telecommunications company.
connection. With our wireless connection, it switches over
automatically if there’s been any interruption to the fibre. “We’re now a partner with Crown Infrastructure (formerly
In fact many of our customers don’t even know that their Crown Fibre Holdings), who oversee the governments
fibre connection is gone, because they haven’t noticed rollout of fibre (UFB) and the Rural Broadband Initiative
any difference.’’ (RBI).
It really is something that defines the New Plymouth based We’re quite chuffed that Crown Infrastructure has invested
telecommunications company. Kelly Ellis, known as the in us to deliver their Taranaki RBI2 targets for 99% of rural
Hunter-Gatherer at PrimoWireless, says they make sure NZ connected by 2022.
their customers are insulated from such technological
disasters – and from April they are introducing new As a long-time wireless internet service provider (WISP)
business continuity plans to support this. – and we’re one of nearly 30 around the country – to have
built our business up to where we’re taken seriously as
“For businesses, fibre is the fastest technology out there. a fully-fledged telecommunications company is pretty
So our new plans are bringing the three things together; awesome.”
fibre, unlimited data and wireless as a backup.’’
“It’s a great package” Craig says and Kelly agrees: “It’s our Contact PrimoWireless by phone 0800 123 774
bread and butter really; we’ve been providing fast reliable email helpdesk@primowireless.co.nz
wireless broadband solutions to the rural sector, and now or call in and see them at 123 Molesworth St, NP
urban businesses can take advantage of wireless too.”
Getting a Business Continuity Package from PrimoWireless TGM Creative’s Andrea Leadbetter.
means you can:
1. Protect your business from expensive outages.
2. Stay connected via phone and internet.
3. Remain open for business.
4. Quickly set up or keep remote sites open.
5. Have peace of mind for you, employees, and
customers.
So, is your business prepared to keep rolling in the event
of an outage? Growing a profitable business has enough
challenges and downtime is one that you can avoid. Why
not remove this risk?
“These guys respond really quickly to anything we need.
As a graphic design company we move a lot of really
PrimoWireless was started in Taranaki by Taranaki people large files around, and it is absolutely with ease.
for Taranaki people and while they continue to grow they The wireless backup means that if everything goes
remain true to their roots. They were virtually alone as a down we can keep going. We have the safety and
service provider as they made a commitment to develop security of knowing that at all times things are working
the region’s own rural wireless network. for us.”
AUTUMN 2018 TARANAKI BUSINESS REVIEW 13
A fond farewell
Truth was though they soon became the dynamic duo we came
to like and respect. Kevin has always had an excellent sense
of humour of his own and the bond between the two quickly
became apparent.
TO TSB’S TOP TWO
So often the two of them would appear in tandem. They were
representing the bank and if two could do that better than one,
so be it. The TSB Taranaki Chamber of Commerce Business
Excellence Awards and TSB Top Shop Awards nights were
good examples. Both would attend, Kevin and Carolyn Murphy,
By Gordon Brown Charles and Denise Duke. It helped that the wives became
close friends as well, but that was probably just as inevitable.
After all, if you liked Kevin or Charles, you were certainly going
IN MANY WAYS THEY WERE TARANAKI’S BATMAN AND ROBIN. to like the other.
Elsewhere in this magazine, Taranaki Chamber of Commerce
Just as fittingly, like all super heroes, they bowed out pretty He was just as comfortable having a glass of wine in the Chief Executive Arun Chaudhari had this to say: “Two great
much at the same time. boardroom as he was having a beer and sharing a yarn at the business leaders have recently retired from the TSB. The
Oakura Bowling Club, where he was a social club member for Carolyn & Kevin Murphy.
Chamber acknowledges the huge contribution made by Kevin
TSB managing director and many years before shifting to Bell Block. Murphy and Charles Duke to the business community over the
chief executive Kevin Murphy becoming a national player of some note, Kevin also became a
years. Down-to-earth, understated and community minded –
finished at the end of Charles also had a razor- more sophisticated banker.
thank you Kevin and Charles.’’
January, his sidekick, deputy sharp sense of humour which
chief executive Charles Duke, he sometimes struggled to He trimmed down and although his total commitment to his
Many would echo those sentiments. We know the TSB board
at the end of March. contain, but the reality was family never wavered, he found time to attend pretty much
will find another leadership team to continue the bank’s
It’s hard to avoid the feeling
no-one wanted him to.
Bankers with a great sense
The Young Enterprise
everything the head of the TSB Bank should – and then some.
amazing growth, but our (un)Caped Consumer Crusaders have
He kept up the sort of hours that a lesser person would have set the bar extremely high.
that it is the end of an era.
That may be an overworked
of humour and a ready laugh
are not exactly
Scheme
not even contemplated. And when he couldn’t attend, there was
cliché, but let’s face it Big Charles, ready to fill in.
commonplace.
Kev, as he’s fondly known
by many, was at TSB for the No, there was nothing
Powered by Shell
Kevin Murphy best part of 40 years and common about Charles
2016 Business Excellence Awards. nearly a decade as the boss.
Charles Duke
Duke! He was also a modest
chap. A long-serving member
YOUNG ENTERPRISE SCHEME
The Young Enterprise students start their year with the KICKSTART |
Before that he’d been the deputy, to another Kevin, Kevin of Rotary international, TIMATA session kindly hosted by The Quality Hotel Plymouth International
Rimmington. For some years the collective noun for the
2017 Business Excellence Awards.
Charles enjoyed the POWERED BY SHELL
leadership at the bank was ‘the Kevins’. In 2018 we welcome a record number of schools and students participating in the YES programme.
POWERED We warmly
BY SHELL
camaraderie, and let it slip one night in casual conversation,
welcome Inglewood High School and Sacred Heart College to our fold and welcome back Waitara school after a
that he was a member of Mensa, the International genius club. The Young Enterprise students produce real products or services and Finally our many business mentors
When Kevin R left, Kevin M stepped up and became El Supremo. It years absence – we missed you! In the Taranaki region nine schools and 167 students now participate in the
hadn’t been left to chance either, as the savvy TSB Bank (as it was started their year with the deal with real profit or loss. and coaches provide ongoing support
You need an IQ up there with Stephen Hawking’s to get into entreprenural scheme.
then known) had the succession plan in place for a couple of years. KICKSTART | TIMATA session to students endeavouring to turn new
that elite organisation. Charles did, but preferred to keep it kindly Young
hostedEnterprise
by The Quality Hotel The Young Enterprise Scheme is
is an experiential business programme developed for schools
a great ideas
to into viable
deliver at businesses
years 11 -and13.are
It the
quiet. So if you’re reading this, please don’t tell anyone, he Plymouth International opportunity to develop individual strengths,
involves students working through the process of setting up and running a business. Students invest real thing
final strand which pulls the whole
One of the first things Kevin M did was to appoint his own
won’t be happy. learn about enterprise and possibly make
deputy. A couple of years earlier a bright fellow by the name of money, produce real products or services and deal with real profit or loss. together.
Charles Duke left Christchurch and moved to New Plymouth In 2018 we welcome a record number of money at the same time. Like any other
As for Kevin Murphy, he was a different kettle of snapper. He schoolsThe
andYoung Enterprise
students Scheme
participating in theis a team
greatevent
opportunity to develop
YES is about individual strengths,
working together learn
Participating aboutare
schools enterprise
St Mary’sand
where he became the systems manager for TSB. had a fierce intellect of his own, and as a qualified accountant, possibly make
YES programme. money
We warmly at the same to
welcome time. Likecommon
achieve any other team event YES is about
goals. working
Diocesan, together
Francis Douglasto Memorial
achieve
took after his late father John Murphy. common
Inglewood goals.and Sacred Heart
High School College, Hawera High School, Coastal
It was an inspired decision by Kevin M, for Charles had proved
himself to be that rarest of breeds, a geek who was also socially CollegeIts
to our fold and welcome back Its fantastic to see so many of our High School, Inglewood High School,
He worked his way up the ladder at TSB and his ascent to the fantastic to see so many of our region’s
region’sschools
schoolsrecognise
recognise thetheveryvery real success of this learning experience
adept. top was inevitable. As the bank was rapidly changing into Waitarafor
school after a years absence – Sacred Heart College, Opunake High
their students. Dedicated teachers real deliver
successthe programme
of this with the support of extensive on-line resources
learning experience
we missed you! In the Taranaki region School, Waitara High School and New
and regional coordinator backup. Itfor is their
also students.
a regional and national
Dedicated teacherscompetition with extraordinary prizes given
nine schools and 167 students now Plymouth Girls High School.
by our many valued sponsors to help the the
deliver students alongwith
programme the the
way. support
participate in the entreprenural scheme.
Finally our many business mentorsof extensive
and coacheson-line
provideresources
ongoing andsupport to students endeavouring to turn new
Young Enterprise
ideas intoisviable
an experiential
businesses and are regional coordinator
the final strand whichbackup. It isthe
pulls also a
whole thing together.
business programme developed for regional and national competition with Miranda Williams
Participating schools are
schools to deliver at years 11 - 13. ItSt Mary’s Diocesan, Francis Douglas Memorial
extraordinary prizes given by our many College, Hawera High School,
TaranakiCoastal
Regional
High School, Inglewood
involves students working through theHigh School, Sacred Heart College, Opunake
valued sponsors to help the students High School, Waitara High School and&New
Coordinator
Plymouth Girls High School.
process of setting up and running a along the way. Student Wrangler
business. Students invest real money,
Kevin & Charles with the Chamber team.
14 TARANAKI BUSINESS REVIEW AUTUMN 2018 AUTUMN 2018 TARANAKI BUSINESS REVIEW 15
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AUTUMN 2018 TARANAKI BUSINESS REVIEW 17
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