Housing Technology 2020 Programme - 4-5 March 2020 Doubletree by Hilton Oxford Belfry | Oxfordshire
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Housing Technology 2020
Programme
4-5 March 2020
Doubletree by Hilton
Oxford Belfry | Oxfordshire
#HousingTech2020
@HousingTech
GEORGE GRANT
Publisher and Founder,
Welcome to Housing Technology 2020!
Housing Technology
Housing Technology’s annual conference
We would like to extend our heartfelt thanks to everyone Trinity Suite for the keynote talks). You can pick and choose any
in Housing Technology’s community of readers, editorial presentation during the event; no pre-booking is necessary.
contributors, speakers, sponsors and exhibitors; you are all All drinks and food (included as part of your conference ticket)
absolutely vital to all of our activities, ranging from not only will be served in the College Suite and College Lounge where the
this conference but also across our other events, bi-monthly sponsors and exhibitors are located.
magazine, market intelligence reports, recruitment services
OUR COMMUNITY
and research projects.
Please join in with the latest news by contributing to our social
The conference’s keynote talks (page 8) and IT/business media. The @housingtech Twitter feed will be updated before
presentations (page 4-7) take place in the Exeter, Rycote, Lincoln, and during the conference; please use #HousingTech2020 for
Pembroke and University rooms (the latter three comprise the your posts.
PRE-EVENT DRINKS RECEPTION EVENING RECEPTION INFORMAL DINNER
18.00 | Tuesday 03 March 17.30 | Wednesday 04 March 19.30 | Wednesday 04 March
We are hosting an informal pre-event There will be an early-evening drinks After the evening reception, there will be
drinks and canapé reception at the reception on Wednesday 04 March to an informal dinner (dress: smart/casual) to
Oxford Belfry during the evening of which all delegates, speakers, sponsors which all delegates, speakers, sponsors and
Tuesday 03 March to which all delegates, and exhibitors are invited as Housing exhibitors are invited. Pre-booking is required;
speakers, sponsors and exhibitors are Technology’s guests. please see the event website, contact the
invited as Housing Technology’s guests. organisers or go to the hotel’s reception desk.
The Oxford Belfry How to find your way
If you have any questions, please email conference@housing-technology.com or during the conference itself,
comeThame,
along Oxford
to the Organisers’ Office (see the location below).
www.QHotels.co.uk
EXETER
COLLEGE SUITE
TRINITY SUITE
UNIVERSITY
PEMBROKE
LINCOLN
THE OXFORD BELFRY
How to find your way around ORGANISERS’ OFFICE HOTEL RECEPTION RYCOTE
2 | housing-technology.com
COLLEGE SUITE
COLLEGE FOYER
COLLEGE LOUNGE
HOUSING TECHNOLOGY 2020
@HousingTech
TO RECEPTION AREA
#housingtech2020
EXHIBITOR FLOORPLAN
|3
PLEASE NOTE THAT THIS RUNNING ORDER MAY BE SUBJECT TO MINOR CHANGES BEFORE THE EVENT
COLLEGE SUITE TRINITY SUITE UNIVERSITY
0830 REGISTRATION & BREAKFAST
1000 KEYNOTE | SABRINA COHEN-HATTON
PREMIUM SPONSOR
1115 ITICA
Stick or twist a.k.a. –
Should I stay or should
I go?
PREMIUM SPONSOR
1215 BRITANNIC
TECHNOLOGIES
How digital transformation
reduces costs, improves
CX & grows value
1300 LUNCH
PREMIUM SPONSOR
1415 MOBILEIRON
Achieving mobile-centric,
zero-trust enterprise
security
1515 SANCTUARY
GROUP
A 90-day plan for
technology change
1615 IT ACCELERATOR ARIGN
SESSIONS Nestclo – The property
management platform
FUZZLAB
Chatbots and AI for
customer self-service
1730 - 1830 EVENING RECEPTION | open to all at Housing Technology 2020
1930 - 2100 INFORMAL DINNER | open to all at Housing Technology 2020
4 | housing-technology.com
WEDNESDAY 04 MARCH
EXETER PEMBROKE RYCOTE LINCOLN
Breaking down the barriers – Stories from a firefighter
PREMIUM SPONSOR PREMIUM SPONSOR PREMIUM SPONSOR
REGENDA GROUP AAREON PARADIGM IVICA & SOUTH
C
A connected data Delivering a digital HOUSING LAKES HOUSING
landscape ecosystem Getting the ‘data basics’ ‘Chat-a-boosting’ tenant
right satisfaction & productivity
when booking repairs
PREMIUM SPONSOR PREMIUM SPONSOR PREMIUM SPONSOR
SIMPSON NORTHGATE SOVEREIGN CASTLETON
ASSOCIATES PUBLIC SERVICES HOUSING TECHNOLOGY
Service management Wolverhampton Homes Unlocking digital Panel discussion – Faster
simplified – how to save – Connecting homes transformation business transformation
time and reduce risk through IoT with customer-centric,
data-driven systems
PREMIUM SPONSOR PREMIUM SPONSOR
WANDLE HOUSING ORCHARD SILVA HOMES POWEROBJECTS
The ‘wow’ factor, part two How cutting-edge Would you like a receipt Microsoft’s Power Platform
technology will affect the for that? handing digital – Improving safety
user of today & tomorrow control back to the processes within property
customer management
PREMIUM SPONSOR PREMIUM SPONSOR
COASTAL HOUSING CAPITA ADRA AMAZON WEB
“Can I speak to someone Capita One introduces Developing low-code SERVICES
in IT?” One Housing solutions for corporate re:Imagine Infrastructure
HR & finance processes
SAFECILITY: IOPT PARADPO & LOOK TRENT & DOVE
When buildings report on The internet of things in AHEAD HOUSING HOUSING &
themselves: Compliance & housing maintenance Pragmatic data protection ORCHARD
safety in the IoT era using MyrIAD (INTERNETALIA)
MINIBEMS Bringing quality and
OPTUS HOMES Advancing heat networks consistency to in-house
Mobile first – Genuine tenant by leveraging data science repairs
self-management, today
PRE-BOOKING REQUIRED
HOUSING TECHNOLOGY 2020 @HousingTech #housingtech2020 |5
PLEASE NOTE THAT THIS RUNNING ORDER MAY BE SUBJECT TO MINOR CHANGES BEFORE THE EVENT
COLLEGE SUITE TRINITY SUITE UNIVERSITY
0830 REGISTRATION & BREAKFAST
0945 KEYNOTE | DR KEVIN FONG, OBE
PREMIUM SPONSOR
1100 OVEREIGN BUSINESS
S
INTEGRATION GROUP
Implementing new IT?
Make sure it integrates
with your current
environment!
PREMIUM SPONSOR
1200 TOTALMOBILE & WATES
PROPERTY SERVICES
Beyond repairs – Integrating
planned & programmed
work into your maintenance
systems
1245 LUNCH
1345 L&Q
Connected places
1445 LONDON
BOROUGH OF
WALTHAM FOREST
The low-code chatbot
challenge
1600 CLOSE
6 | housing-technology.com
THURSDAY 05 MARCH
EXETER PEMBROKE RYCOTE LINCOLN
Becoming future proof
PREMIUM SPONSOR PREMIUM SPONSOR
VALLEYS TO COAST MOBYSOFT RAND UNION
G CADCORP & ORBIT
HOUSING Why application HOUSING What is GIS & why do
Enabling the modern integration & CRM are the Going full throttle to drive housing providers use it?
workplace future of housing IT change
PREMIUM SPONSOR PREMIUM SPONSOR
CONNECTOLOGY TSG HOUSING PLUS CDW
Transforming ICT teams It’s Office 365, Jim… Unleashing our IT to The future of the modern
But not as we know it empower our people & workplace
customers
WATFORD KINGDOM
COMMUNITY HOUSING
HOUSING Chrome killed my desktop
Transforming and future-
proofing IT…
THRIVE HOMES
Data security & integrity
HOUSING TECHNOLOGY 2020 @HousingTech #housingtech2020 |7
KEYNOTE PRESENTATIONS
There is a new rhythm to our lives. In the digital age, the pace of
progress is exponential, the clocks we depend upon are nestled in
microchips, beating billions of times each second. 90 per cent of
all the information ever generated was created within the last two
years. All of this means that technology is getting better and faster
all the time. With that comes new capabilities in every corner of
our lives touched by the digital revolution; even medicine is slowly
being dragged kicking and screaming into the 21st century.
But with this capability comes uncertainty too. New technologies
become obsolete at a rate never seen before, and with that the
skills and businesses involved in their manufacture. What can
we in medicine expect of the future? Where should we set our
expectations and how should we prepare ourselves for our lives
and careers in this new world? In a world full of machines that learn
Sabrina Cohen-Hatton and computers that get ever faster, what will be left for humble
humans to do? In this talk, Dr Kevin Fong takes us on a journey
Breaking down the barriers
from the breath-taking capability of the present into a future that is
– Stories from a firefighter
increasingly hard to predict.
WEDNESDAY 04 MARCH
Dr Kevin Fong has worked as a doctor with NASA and currently flies
TRINITY SUITE | 1000 as part of a helicopter emergency medical service (HEMS) crew in
the UK. As a front-line emergency physician, his expertise lies in
understanding teamwork, risk management and decision-making
under extreme pressure. With degrees in astrophysics, medicine
and engineering, he is also something of a renaissance man. Having
worked with NASA’s human space flight programme in Houston, Dr
Dr Sabrina Cohen-Hatton will share some of her biggest Fong has a unique perspective on science, technology, exploration
challenges, from homelessness to dealing with the trauma of and the limits of the human body which he has brought to life
emergencies. While these challenges were barriers at first, they in his incredible talks, inspiring global audiences at both public
also provided significant opportunities. She will share the power and corporate events. In 2015, he delivered the prestigious Royal
of difference and how by not conforming to a stereotype meant Institution Christmas Lectures.
that she wasn’t constrained by it, leaving her free to draw her
Dr Kevin Fong has also brought his expertise to both television and
own boundaries. This included leading national research, using
radio. He co-presented ‘Astronauts: Do You Have What it Takes’
behavioural science to revolutionise the way firefighters make
and ‘Operation Goldrush’ with Dan Snow. He wrote and presented
decisions and keeping them safer.
‘Space Shuttle: The Final Mission’, ‘To Boldly Go’ and several
Dr Sabrina Cohen-Hatton has been a firefighter since she was 18 Horizon programmes including ‘We Need to Talk about Death’,
years old. She is now one of the most senior female firefighters in ‘Cyber Attack’, ‘Back from the Dead’ and ‘How to Avoid Mistakes
the UK. After leaving home at 15 and school at 16, she joined the fire in Surgery’. He presented Channel 4’s ‘Extreme A&E’ and his radio
service in Wales. While climbing the ranks, she studied at the Open documentaries include ‘Game Changer: Fortnite’ and ‘Trauma
University and then at Cardiff University, eventually completing Medicine: The Fight for Life’ on BBC Radio 4.
a PhD in psychology. Her subsequent research into incident
As an author, Dr Kevin Fong has written ‘Extremes’ which won an
command in the emergency services has not only won awards but
American Association for the Advancement of Science Award
has also influenced policy at a global level.
(AAAS) in 2015. He was awarded an OBE for services to science,
She was recently conferred as an Honorary Fellow at Cardiff medicine and healthcare in H.M. The Queen’s 2019 birthday honours.
University. Her first book, ‘The Heat of the Moment’, was published
in April 2019 and has been optioned for television by Kudos TV. She
is an ambassador for The Big Issue. She lives with her husband and
daughter in London.
Dr Kevin Fong, OBE
Becoming future proof
THURSDAY 05 MARCH
TRINITY SUITE | 0945
8 | housing-technology.com
STREAMLINE CONTRACTOR
INTERACTIONS
Managing the relationship between
landlords and housing providers and their
business partners is key to efficiency.
After all, the business success of a housing
company is directly dependent on trouble-
free collaboration with tradespeople, utilities
and other service providers. With the help of
the digital solutions from the Aareon Smart
World portfolio, social housing providers are
able to coordinate the work of tradespeople
efficiently and provide them, via mobile
devices, with all the information they need
to do their jobs.
For more information visit www.aareon.
co.uk or contact your account manager.
Call us on 02476 323 723
|9
BUSINESS & TECHNOLOGY PRESENTATIONS
Aareon will be presenting how the future Paul Lock has been product manager for Aareon UK is the leading supplier of
digital landscape is changing. Do you digital solutions at Aareon since 2016. housing management and digital software
struggle with integration and connecting solutions for RSLs in the UK. Our position
third-party systems? Is the speed of Previously with 1st Touch as a software as a profitable, growing and innovative
deployment for new channels slow and developer and implementation consultant, organisation enables us to set the standard
difficult? How do you get suppliers to he has over 10 years’ experience building and for business processes in housing both
collaborate? delivering digital products within housing. today and in the future.
This in-depth knowledge and willingness to
Join us and find out how your organisation work with customers and colleagues alike The Aareon product suite offers truly
AAREON could benefit from a completely open helps to shape the strategic direction of integrated, highly functional and flexible
Delivering a digital ecosystem platform which will enable you to deliver Aareon’s digital product portfolio. software solutions, providing end-to-
a wide range of new innovative digital end business processing and designed
solutions. specifically to meet the needs of social
WEDNESDAY | PEMBROKE | 1115 housing providers.
Speaker: Paul Lock, product manager, Aareon
Our journey towards in-house software Alun Hughes previously worked as a web We provide quality homes in North Wales.
development using low-code development developer and co-ordinator for a medical Our goal is affordable and reliable homes
platforms will be presented (warts and all!). rehabilitation products manufacturer and as a for local people. We work for the benefit of
digital communications officer at Adra. Having our communities by protecting, promoting
Don’t miss this opportunity to avoid seen the rapid growth in mobile technology, and assisting them to develop.
the potential pitfalls and learn how we I thrive at delivering available anywhere/
embraced failure and implemented an anytime solutions. We aim to promote the health, environment
agile, low-code software development and safety of our communities and work
methodology. Geraint Vernon previously worked as a together to provide opportunities for the
ADRA medical researcher, an Amazon smart- people who live here. The culture and
Developing low-code solutions for corporate HR & processing developer and a local authority IT safety of our communities is very important
finance processes manager. My passion is the application of IT to us, especially our work to promote the
to innovate and improve processes. Welsh language.
WEDNESDAY | RYCOTE | 1515
Speakers: Geraint Vernon, business systems
support manager & Alun Hughes, business systems
developer, Adra
The journey to driving more innovation As an account manager for Amazon Web Amazon Web Services (AWS) Worldwide
in housing starts with re-imagining how Services, Chris Masey helps non-profit Public Sector helps government, education,
we manage our legacy systems and organisations understand the capabilities and non-profit customers deploy cloud
infrastructure. of the AWS Cloud to save money, drive services to reduce costs, drive efficiencies,
innovation and enable digital transformation. and increase innovation across the globe.
Amazon Web Services will explore why Prior to Amazon, he was a digital solutions
shifting away from on-premise datacentres manager at Orchard Information Systems, With AWS, you only pay for what you use,
and hardware-focused tasks to provisioning with a focus on helping tenants adopt digital with no up-front physical infrastructure
these services in the cloud delivers greater technologies for self-service. expenses or long-term commitments.
AMAZON WEB SERVICES resilience, performance and agility. Public sector organisations of all sizes use
re:Imagine Infrastructure David Mason has a background in public and AWS to build applications, host websites,
Incline-IT, which has recently implemented private sector IT services delivery and leads harness big data, store information, conduct
an AWS infrastructure migration for a major the Incline IT team. He is an advocate of research, improve online access for citizens,
WEDNESDAY | LINCOLN | 1515 housing provider, will introduce Incline’s cloud computing and cloud-native SDWAN and more.
Speakers: Chris Masey, account manager - UK Public core offering, ‘housing as a service’, and to achieve elegant and highly available
Sector (NPO), Amazon Web Services & David Mason, explain why deploying AWS changes the systems for Incline IT’s customers.
technical director, Incline-IT (part of MIS Group) game for how infrastructure is managed
and enables housing providers to focus on
what truly matters, their data.
Nestclo is a cloud-based platform from Manpreet Johal has 20 years’ experience Arign (derived from ARchitecture, desIGN) is
Arign to manage property management in designing and deploying technology an IT architecture and design consultancy.
operations, enabling users to connect via solutions for global organisations. At Arign, we help clients to achieve their
a collaborative platform, and provides strategic objectives by providing digital
analytical reporting and real-time With expertise in enterprise architecture and transformation solutions via IT architecture,
management information. cyber security, he also provides consulting solutions and information security services.
services to clients across financial services,
insurance, retail, public services, construction Nestclo, our software-as-a-service platform
and defence. provides a suite of applications to digitally
ARIGN manage business operations for the
Nestclo – The property management platform housing, real estate and food & beverage
sectors.
WEDNESDAY | UNIVERSITY | 1615
Speaker: Manpreet Johal, founder & director, Arign
10 | housing-technology.comwww.BuildOn.aws
HOUSING TECHNOLOGY 2020 @HousingTech #housingtech2020 | 11BUSINESS & TECHNOLOGY PRESENTATIONS
From channel shift to self-service, to Jonathan Sharp has 20 years’ experience Britannic Technologies are award-winning
automation of rent arrears and repairs, in driving business innovation and specialists in voice communications,
digital transformation can help reduce costs transformation. As sales & marketing director systems integration and managed services,
and improve customer experience with at Britannic Technologies, he is enthusiastic maximising the ICT investment of private
a seamless customer journey. But most about IT adoption, helping businesses to and public organisations across the UK.
importantly, it helps grow real business connect with their customers and staff in the
value. most efficient and intuitive ways. Most importantly, we are your partner
when it comes to designing, delivering and
Micro-services and automation are making He encourages technology and business developing transformative solutions. We
BRITANNIC TECHNOLOGIES a big impact in housing, from procurement leaders to ‘think bigger’ and regularly work with you to understand your business
How digital transformation reduces costs, improves through to customer service – see some shares ideas around evolving technologies, goals, processes and culture. Then we build
CX & grows value innovative examples that will make life applications and business models through and support your integrated solution with
better for your customers and provide real workshops, seminars and conferences. network services, systems and applications
business value. that really meet your end-users’ needs and
WEDNESDAY | UNIVERSITY | 1215 commercial requirements.
Presenter: Jonathan Sharp, sales & marketing
director, Britannic Technologies
Have you heard how housing providers are Fergus Craig works with commercial Cadcorp SIS is a geographic information
making better use of their resources by organisations in realising the full value of system (GIS) used by housing providers
deploying a geographic information system their data through GIS and web mapping. across the UK to combine data with location
(GIS)? Are you considering GIS but not sure He focuses on providing GIS to the social to improve land, assets and grounds
what’s possible? housing and insurance sectors, enabling maintenance management. Those new
them to make better informed decisions on to GIS use its intuitive data capture and
Orbit Group will be sharing its rationale managing their land and assets. editing tools for creating and maintaining
behind selecting and using GIS; with map records of their land and property
Cadcorp, Orbit will demonstrate how, Steve Litchfield is a GIS specialist with a assets. Cadcorp SIS is also used to integrate
CADCORP & ORBIT by using GIS, it can better manage its real passion for geographic information and disparate data sets and to present enriched
What is GIS & why do housing providers use it? assets, grounds maintenance and stock cartography. He has enjoyed bringing his intelligence.
performance. mapping expertise to different organisations,
helping them to maximise efficiency and At Orbit, we re-invest our profits to support
THURSDAY | LINCOLN | 1100 move forward with data science-based our vision of building thriving communities.
Speakers: Steve Litchfield, senior GIS analyst, Orbit strategies. We want every generation to be able to
Group & Fergus Craig, business development live in a home that they can afford, in a safe
manager for housing, Cadcorp and thriving community. Our development
programme delivers around 2,000 new
homes every year.
Introducing the latest updates from the Glenn Allan has been with Capita since 2011 Your housing, our technology… We know
Capita One Housing roadmap. and has over 30 years’ experience in the your housing management solution needs
software industry. to be as intelligent and intuitive as the
technology we use every day, helping you
Having worked in the public sector and for to streamline operations and provide the
several blue-chip companies, he has spent very best customer service.
the last 15 years in the housing sector, giving
him extensive experience of different housing That’s why One Housing is unique, providing
management systems. a fully integrated suite of tools in the
CAPITA ONE cloud to help balance effective asset
Capita One introduces One Housing management, maintenance, self-serve
portals, managing an efficient workforce,
finance and payments.
WEDNESDAY | PEMBROKE | 1515
Speaker: Glenn Allan, head of product for housing,
Capita
Castleton and its guests share their Jimmy Rogers has been at Castleton since Castleton Technology is the leading
experience of achieving business 2014 and is responsible for all new business provider of integrated technology solutions
transformation by considering all aspects and commercial sales. He has many years’ in social housing, helping housing providers
of solution delivery. We’ll be exploring a experience and expertise in software and of all sizes to achieve their business
customer-centric approach, with solutions social housing, having previously worked at transformation goals through the provision
designed around the customer rather IBS OpenSystems and Documotive. of customer-centric, data-driven, hosted
than the property and how to ensure you software solutions and future-proof
have the right technology to support your Simon Penaluna is responsible for strategic IT technologies.
operations. direction at Grand Union Housing, advising on
CASTLETON TECHNOLOGY innovations and technologies that transform We aim to be a true technology partner
Panel discussion – Faster business transformation Our guests discuss their omni-channel customer services across the group. of choice to your organisation, bringing
with customer-centric, data-driven systems strategies, how to adopt new technologies about change where change is needed
and the importance of data accuracy and Darren Penny is the ICT manager for and delivering innovation where there is
security. Honeycomb Group, a Staffordshire-based demand.
WEDNESDAY | LINCOLN | 1215 housing provider.
Speakers: Jimmy Rogers, new business sales &
marketing director, Castleton Technology,
Darren Penny, ICT service delivery manager,
Honeycomb Group & Simon Penaluna, director of IT,
Grand Union Housing
12 | housing-technology.comTRANSFORM THE HOUSING EXPERIENCE FOR A REDUCED COST Housing organisations know they need to digitally transform, but transforming is expensive, right? Wrong. At Housing Technology 2020, Britannic Technologies will show housing organisations how they can: Spread limited resources to higher value areas with business process automation Drastically reduce the cost to serve with conversational AI and digital agents Encourage and motivate agents and report with contact centre gamification Manage and respond across multiple channels through one smart inbox Utilise self-serve through WebRTC, chat and AI Introduce microservices for areas such as the automation of maintenance requests Join over 30 housing associations already working with Britannic to Improve tenant and employee experiences. SEE DEMOS AT THE BRITANNIC STAND AT HOUSING TECHNOLOGY 2020 01483 242526 hello@btlnet.co.uk www.btlnet.co.uk | 13
BUSINESS & TECHNOLOGY PRESENTATIONS
• Collaboration in the cloud – how can Shaun Ward has held chief architect roles CDW is a multi-brand technology solutions
new workplace platforms help with for very large enterprise cloud and desktop provider to business, government,
collaboration? transformation programmes, as well as education and healthcare organisations
• Data in the cloud – how best to use data having a wealth of experience in housing. in the United States, Canada, United
from standard and custom applications to Kingdom and other international locations.
improve customer service? Matthew Browne is an experienced solutions We are recipients of the industry’s highest
• Automation – enable your staff to specialist focused on creating ‘modern achievable accreditations. We help our
concentrate on the most important tasks. workspace’ solutions to solve key business clients achieve their goals by delivering
• Applications – how can employees create challenges. He has advanced knowledge integrated solutions and services that
CDW their own automated and digital processes of enterprise analytics and automation, maximise their IT investment.
The future of the modern workplace & tools? providing not only the system design but also
• The future – how will collaboration and the the data design to accompany it. Building IT solutions that generate results
modern workplace evolve? is what we do. And we do it better than
THURSDAY | LINCOLN | 1200 anyone else because we are the People
Speakers: Shaun Ward, practice lead for cloud Who Get IT.
solutions & Matthew Browne, cloud solutions
specialist, CDW
Hear how chatbots can improve and Tim Franklin has 30 years’ experience Civica is a market-leading provider of cloud
accelerate the availability, responsiveness helping a range of public and private software, digital solutions and managed
and productivity of your tenant repair sector organisations to navigate complex services to the social housing sector,
processes and online FAQs. digital landscapes. Right now, he’s using working in partnership with more than 400
his expertise to shape Civica’s chatbot and housing providers to support five million
conversational AI solutions. tenants. We help housing organisations
gain better data insights by creating a single
Paul Aitken has 11 years’ experience in the view of customers, enabling the delivery
housing sector. He has delivered many of intelligent, responsive services while
CIVICA & SOUTH LAKES HOUSING different projects during his time as an IT unlocking significant savings.
’Chat-a-boosting’ tenant satisfaction & productivity Manager at South Lakes Housing, including
when booking repairs being one of the first adopters of Civica Cx. South Lakes Housing is the largest provider
of affordable rented housing in South
Lakeland (Cumbria), managing over 3,000
WEDNESDAY | LINCOLN | 1115 homes, with plans to build 300+ new homes
Speakers: Tim Franklin, head of conversational over the next few years.
AI, Civica & Paul Aitken, IT manager, South Lakes
Housing
How does diversity help IT departments? Rhian Waygood and Amy Kelly have Coastal Housing Group is a not-for-profit
Why are women leaving technical roles? collectively worked at Coastal Housing for industrial and provident society, existing
What can the housing sector do to get 12 years. They both started in housing roles only for the benefit of the community,
ahead of the recruitment curve and leave before IT and are now dedicated to providing operating in Swansea, Neath, Port Talbot,
the dark ages of IT behind? creative digital offerings to Coastal’s staff Bridgend and Carmarthenshire.
ever since.
This talk will explore these questions and
hopefully raise a few laughs. They will also They share a mutual dislike for
talk about working in their department troubleshooting printers.
COASTAL HOUSING which enjoys a 50/50 gender ratio and
”Can I speak to someone in IT?” other reasons to be cheerful!
WEDNESDAY | EXETER | 1515
Speakers: Rhian Waygood, IT business partner
team leader & Amy Kelly, lead IT support analyst,
Coastal Housing
Many housing providers have a business Steve Dungworth has worked in the public Connectology is a housing consultancy
transformation programme. However, one sector for over 40 years, including 12 years focused on connecting people, data and
of the barriers to its achievement is the engaged in digital transformation in housing. technology.
capacity and capability of the internal ICT
team. He was previously the director of digital The relentless drive to use technology
transformation at a large housing provider impacts on our customers, staff and
A modern ICT team needs to be embedded in Yorkshire where he developed and suppliers - people! We can help you
in the culture of the rest of the business, implemented omni-channel services, mobile understand the impact of changes and get
particularly when IT staff can sometimes working and a self-service portal. better buy-in from leaders, enthuse users
CONNECTOLOGY be seen as different, reserved or defensive, to adopt the benefits, and communicate
Transforming ICT teams so how can you develop your IT team to effectively with all your stakeholders.
collaborate with your business customers?
THURSDAY | EXETER | 1200
Speaker: Steve Dungworth, founder & director,
Connectology
14 | housing-technology.comDiscover more at
cadcorp.com
HOUSING TECHNOLOGY 2020 @HousingTech #housingtech2020 | 15BUSINESS & TECHNOLOGY PRESENTATIONS
This session will demonstrate how Fuzzlab’s Scott Summers has been delivering Fuzzlab is the first and best chatbot and AI
AI-enabled chatbot, trained specifically successful IT projects and products into solution provider that specialises in social
for the housing sector, can reduce your the housing sector for over 20 years. He housing.
call volumes while increasing customer co-founded Fuzzlab to bring better user
satisfaction. experience and less frustration to tenants Our mission is to make tenants’ lives easier
when dealing with their landlords. by making it simple to manage their affairs
It acts as a virtual assistant, enabling and interactions with their landlord. The
customer self-service for repairs, rent founders have over 30 years’ combined
queries, reporting ASB and housing housing experience that they’ve applied to
FUZZLAB applications. Our chatbot works on web, make digital transformation and customer
Chatbots & AI for customer self-service mobile, Facebook and Alexa, providing ‘off self-service simple for our customers.
the shelf’ digital transformation.
WEDNESDAY | UNIVERSITY | 1615
Speaker: Scott Summers, co-founder, Fuzzlabs
Two years ago, we were comfortably Simon Penaluna is responsible for strategic IT Grand Union Housing manages
tootling along, operating as four separate direction at Grand Union Housing, advising on 12,000 homes across Bedfordshire,
housing providers within the wider group. innovations and technologies that transform Buckinghamshire, Northamptonshire and
customer services across the group. Hertfordshire, with plans to build a further
However, rather than being in the driving 1,800 homes in the next few years.
seat of a fast, responsive car, we found we Sue Rice leads Grand Union’s transformation
were increasingly lagging behind in our team, delivering innovative IT projects that
trusty old banger. This is our story of how change the way colleagues deliver and
we’ve taken over the wheel and gone full customers access its services.
GRAND UNION HOUSING throttle to transform ourselves back to the
Going full throttle to drive change future.
THURSDAY | RYCOTE | 1100
Speakers: Simon Penaluna, IT director & Sue Rice,
IT business transformation manager, Grand Union
Housing
An overview of why and how we’ve Andrew Dale is experienced at delivering IT Housing Plus is a charitable community
transformed our IT services to enable services and transformation programmes in benefit society, providing homes and
specific services to be delivered by the housing and private sectors. He is now care services across Shropshire and
specialist partners, with a ‘cloud first’ focused on driving service improvements Staffordshire.
approach to technical delivery. through partnership working to enable ease
of digital transformation. As one of the largest housing providers in
Focusing on the challenges we faced; the the area, the group manages 18,000 homes
IT service delivery model we designed for and employs 800+ people.
robust, scalable and effective IT services;
HOUSING PLUS how we’ve transformed IT service delivery
Unleashing our IT to empower our people & through engagement with specialist
customers partners; and the resulting benefits.
THURSDAY | RYCOTE | 1200
Speaker: Andrew Dale, assistant director of IT,
Housing Plus
Dane Ralston, the founder of iOpt, will talk Dane Ralston has been working in the asset iOpt is the leading IoT service provider
about how his background in industrial monitoring sector for over 20 years, starting specialising in the housing sector.
asset monitoring led to iOpt moving into the off in the automotive world and subsequently Established in 2016, iOpt has gone from
housing sector four years ago. the aerospace and electricity distribution strength to strength, with customers
sectors and now brings his experience to globally reaping the benefits of iOpt’s asset
Hear about how using simple data and housing. monitoring expertise.
making sure it’s gathered consistently can
lead to easy wins in the early stages of an The iOpt platform uses sensor data to
IoT deployment, before moving on to more allow iOpt to deploy its unique algorithms
iOPT sophisticated use cases such as cost/ and expertise to tackle a variety of issues
The internet of things in housing maintenance benefit analysis. including preventative maintenance and
social issues such as fuel poverty and
disrepair claims.
WEDNESDAY | PEMBROKE | 1615
Speaker: Dane Ralston, founder, iOpt
16 | housing-technology.comTransforming your business with
customer centric, data driven solutions,
securely supported on the right platforms
Our panel of
IT professionals
share their expertise
on solution delivery
Are you looking for inspiration at this year's
Housing Technology conference?
Join the discussion...
We'll be hosting a panel discussion with IT experts
discussing their business transformation journeys as 4th March, 12:15pm
well as sharing their valuable insight and best
practice tips with the audience.
Lincoln Suite
Don't miss out on the most inclusive, collaborative Panellists will include:
session, with real case studies to inspire.
Contact us today
info@castletonplc.com | www.castletonplc.com
@CasteltonTechBUSINESS & TECHNOLOGY PRESENTATIONS
Under pressure to deliver better customer John Doughty was appointed as a director of Itica is a business-driven IT consultancy.
service, digital transformation, maintain Itica in 2018, having previously held executive Since 2010, we’ve helped housing providers
compliance and increase organisational positions at a leading social housing software of all sizes to make the right decisions about
efficiency, the sector is facing the difficult supplier. His experience includes executive, technology, suppliers and IT organisation,
‘stick or twist’ choice about strategic leadership and practitioner roles in both enabling them to drive strategic outcomes,
technology plans, not helped by new private and public sector organisations. whether that’s improving customer service,
entrants and with long-term suppliers to the achieving digital transformation, maintaining
sector being in various states of flux as they compliance or increasing efficiency.
re-engineer their systems to meet changing
ITICA needs. Our customers value our blend of sector
Stick or twist a.k.a. – Should I stay or should I go? knowledge combined with different
Our presentation will discuss and debate perspectives from our non-sector
what this means for housing providers and experience.
WEDNESDAY | UNIVERSITY | 1115 their suppliers.
Speaker: John Doughty, director, Itica
Find out how Kingdom Housing has Gary Haldane graduated from Napier Kingdom Housing operates across East
been running its business on Chrome OS, University in 2015 with a MSc in ICT strategic Central Scotland providing housing to meet
removing the desktop, internal networks, leadership. He is responsible for Kingdom a wide range of needs.
static licence agreements and deploying Housing’s digital strategy and thrives on
new services in GCP, with the result that being disruptive in the workplace, with a Kingdom has developed over 4,000
we’ve cut costs with G-Suite, zero-cost focus on making employees’ jobs easier. affordable homes, the majority being for
BYOD, procurement-in-a-day, reduced risk, social rent, and also provides mid-market
increased performance and provide the rent properties, affordable housing for sale
best user experience for employees. and factoring services.
KINGDOM HOUSING
Chrome killed my desktop Furthermore, integrate cloud DMS to your
housing system for staff and tenant access,
and run your legacy apps in a browser.
THURSDAY | LINCOLN | 1345
Speaker: Gary Haldane, head of digital, Kingdom
Housing
Emerging technologies open new paths Amina Graham became the change & L&Q’s vision is to enable better lives through
to delivering better, faster and cheaper transformation director at L&Q in 2017 creating better places to live.
services and L&Q’s award-winning after 10 years as the executive director of
Connected Places programme is a great corporate & customer services at RHP, having We create better places to live by delivering
example of the intelligent use of technology previously worked at M&S for 22 years. high quality homes, neighbourhoods and
to solve business challenges. housing services that people can afford.
As the innovation lead at L&Q, Tom Way With over 50 years’ experience, we have
Connected Places has delivered at-scale partners with different business areas to what it takes to do things right and provide
IoT solutions, enabling L&Q to predict and design good quality products to transform long-term support to our communities.
L&Q prevent maintenance issues and actively traditional service models. Before joining
Connected places monitor and optimise housing conditions to L&Q, he worked at RHP.
improve the customer experience.
THURSDAY | UNIVERSITY | 1345
Speakers: Amina Graham, change & transformation
director & Tom Way, innovation manager, L&Q
Waltham Forest has just completed Richard Holland is focused on providing London Borough of Waltham Forest runs
a chatbot challenge, creating a bot to smart, innovative and cost-effective solutions services for 280,000 residents, 2,800 staff
allow residents to report ASB using Lex for both internal and external customers. He and 60 councillors, from collecting rubbish
technology, co-developed with students has 20 years’ experience working in local to public health and housing.
from the borough. government, housing, aerospace, defence,
finance and outsourcing.
It took us five weeks to produce a working
prototype, based on low-code development John Hubbard has worked at Waltham
and the democratisation of development, Forest for over 10 years and is its director of
LONDON BOROUGH OF and it didn’t always go according to the commercial innovation, covering a range of
WALTHAM FOREST plan. commercial projects including the setup of
local authority trading companies (LATC) and
The low-code chatbot challenge
Waltham Forest’s innovation and enterprise
programme.
THURSDAY | UNIVERSITY | 1445
Speakers: Richard Holland, assistant director
for technology innovation & John Hubbard,
commercial & innovation director, London Borough
of Waltham Forest
18 | housing-technology.comWE GET THAT INNOVATION IS KEY. To prepare for the future, Housing Associations need IT Orchestration by CDW.™ At CDW, we get IT. We get how to enable workers to collaborate quickly and easily, how to improve customer service and how to increase automation. We get how to help you save time, keep costs down and digitally empower your employees. From cloud adoption to enabling the mobile workforce, CDW’s solutions and services can help to ensure that your Housing Association’s operations are future-proof. See how at uk.cdw.com
BUSINESS & TECHNOLOGY PRESENTATIONS
District and community heat networks are Finian Parrick has 20 years’ experience of Minibems help heat network owners and
currently designed, specified, procured, owning and managing leading heat system operators leverage data to reduce energy
installed, commissioned and operated installation and distribution firms. Minibems use and lower running costs through our
following norms and practices that largely was founded in order to develop data-driven unique real-time flow control technology.
ignore data. approaches to the continual improvement of
heat networks. We deliver heat network performance to
Minibems leverages data to reduce costs housing providers, local authorities and
and add value to each part of the value private residential, through a combination
chain. The housing sector will be particularly of an in-house hardware and software
MINIBEMS interested in learning how using data solution that merges heating control logic
Advancing heat networks by leveraging data science science can reduce capital and operating knowledge with embedded firmware
costs while pursuing carbon reduction capabilities.
goals and ensuring heating comfort for their
WEDNESDAY | PEMBROKE | 1615 residents.
Speaker: Finian Parrick, CEO, Minibems
MobileIron will discuss the unique David Critchley is responsible for managing MobileIron is redefining enterprise security
advantages of zero-trust, mobile-centric MobileIron’s UK & Ireland teams and helping with the industry’s first mobile-centric,
security that’s built on a foundation of their partners and customers to deliver trust zero-trust platform built on a unified
UEM and on-device threat detection in a ‘zero-trust’ world. Prior to MobileIron, he endpoint management (UEM) foundation to
and remediation and share how to start held senior roles at Rackspace, Dimension secure access and protect data across the
implementing it in your environment today. Data and Cisco. perimeter-less enterprise.
MOBILEIRON
Achieving mobile-centric, zero-trust enterprise
security
C
WEDNESDAY | UNIVERSITY | 1415
Speaker: David Critchley, sales director, UK & Ireland, M
MobileIron
Y
CM
MY
CY
With more landlords switching to Dynamics Derek Steele founded Mobysoft in 2003 and Mobysoft helps deliver time- and cost-
CRM, integrating data enrichment tools has led the company to significant success saving solutions which create tangible RoI CMY
such as Mobysoft’s RentSense becomes and growth, including winning a Queen’s for the social housing sector, including
more feasible. Award for Innovation. RentSense, our cloud-based predictive K
analytic solution that optimises front-line
A system that can give organisations He is a member of Business Insider’s ‘42 income management workloads.
a single view of customers, while under 42’ entrepreneurs’ group and was
incorporating best-of-breed solutions, shortlisted as ‘Technology Entrepreneur of Our software helps over 150 housing
will enable faster and more accurate the Year’ in 2014. providers maximise income, create
MOBYSOFT insights, lead to better services and create efficiencies and mitigate welfare reform.
Why application integration & CRM are the future of a more productive work environment. This Customers typically achieve a 16% arrears
housing IT presentation will discuss how close this reduction in the first year and overall
future of technology is in housing. efficiency savings of 32%. In the past two
years, RentSense has helped reduce
THURSDAY | PEMBROKE | 1100 customers’ arrears by around £67 million.
Speaker: Derek Steele, CEO & founder, Mobysoft
The discussion will show how IoT is a Trevor Hampton has been on the leading The housing sector is calling out for a fresh
practical reality and a core component for edge of IT for over 30 years, ranging from approach to managing their customers,
housing maintenance and tenancy well- developing some of the first mobile and web processes and people. Northgate pushes
being. It will showcase how technology is solutions to being involved in R&D for IoT boundaries and raises standards to deliver
transforming the traditional approach to and AI. positive changes to shape a housing sector
delivering housing services. that thinks smart and works smarter.
Hear first-hand from Wolverhampton And with over 180 housing customers
Homes about how smart technology and and five million tenants already relying on
NORTHGATE PUBLIC SERVICES data can deliver intelligence in decision- Northgate innovations, we’ve the talent,
Wolverhampton Homes – Connecting homes making. The session will discuss the technology and expertise that counts.
through IoT benefits for the tenant and Wolverhampton
Homes, and explore the challenges of
retrofitting properties and dealing with
WEDNESDAY | PEMBROKE | 1215 tenancy privacy.
Speaker: Trevor Hampton, product director for
housing solutions, Northgate Public Services
20 | housing-technology.comTogether, we connect housing and people
From delivering a single view of your customers and assets to proactively
managing cost and compliance, we can work with you to deliver your digital
agenda, connecting people and communities.
Housing
management
Housing
Contractor
choice &
workforce
needs
Cx - the digital
Payments Asset
& Cashless
& cashless
platform for social
management
housing
Care
HR & payroll
management
Financials
management
Visit Civica to discover how Cx is #MakingEveryDayBetter.BUSINESS & TECHNOLOGY PRESENTATIONS
Today, consumers can open a bank Gerry Kelly is a seasoned and respected Optus Homes is passionate about giving
account, manage NHS appointments, order strategic business development professional tenants a convenient and mobile-first
food and transport, all from a mobile app with senior management experience across way to manage their rental account and
– so why not manage their rental account many sectors and companies, including interactions with landlords.
in an app? Sony, Mitsubishi and Verbatim. He has
also previously managed a start-up from Our mobile app solution has been designed
Optus Homes offers a solution for all formation through to divestment. and built in conjunction with housing
landlords, covering complaints, repairs, associations, and it uses Microsoft’s Azure
payments and many more exciting features, cloud platform for ease of integration.
OPTUS HOMES such as two-way community messaging Our senior management team come from
Mobile first – Genuine tenant self-management, today and open banking. It’s convenience for a combination of the housing sector,
tenants and efficiencies for landlords – all in cloud computing and strategic business
your own branded app, with integration to management.
WEDNESDAY | EXETER | 1615 your existing systems.
Speaker: Gerry Kelly, CEO, Optus Homes Convenience for Tenants – Efficiencies for
Landlords.
Orchard will take you on a journey into how Ian Chaffey has worked in social housing for Orchard has been delivering ‘people first’
new technologies are shaping different 15 years, starting out in a housing association solutions as an independent provider to the
sectors and how these are being or could in South Wales, delivering technical and UK housing sector for over 40 years.
be used in the housing sector. application support before progressing
to project delivery and business process We deliver end-to-end business solutions
improvement. Since joining Orchard in 2013, to housing providers and public sector
he has continued with his ‘customer first’ organisations, helping them to manage all
ethos, most recently taking up the role of aspects of their businesses and to improve
head of service delivery. the lives of their customers, tenants and
ORCHARD residents. Orchard solutions and services
How cutting-edge technology will affect the user of Joanna Lewis is responsible for the strategy, improve operational effectiveness and have
today & tomorrow direction and performance of Orchard’s a positive social impact for our customers.
housing solutions. She works closely with
customers, keeping abreast of market and
WEDNESDAY | PEMBROKE | 1415 technology trends and best practices with the
Speaker: Joanna Lewis, general manager for housing aim of delivering market-leading solutions.
solutions & Ian Chaffey, head of service delivery,
Orchard
New technology provides us with Philip Dunn has led teams of data experts Paradigm Housing manages 15,000 homes
tremendous opportunities, but if you’re for 20 years, including 10 years at the across the South East and London. House
getting the ‘data basics’ wrong, you consultancy behind the Tesco Clubcard. He prices in the areas where we work are
won’t be able to take advantage of those is currently leading Paradigm’s BI team. His high, both to buy and rent, so our aim is to
opportunities. dissertations for both of his MSc degrees provide affordable homes for those who
focused on AI. need them most. Any surplus is reinvested
Common errors on the ‘data basics’ – such so that we can build new affordable homes
as collection, quality, storage, warehousing, and provide a fair deal for our existing
KPIs and ownership – can often be tackled residents.
PARADIGM HOUSING without large system investments.
Getting the ‘data basics’ right
WEDNESDAY | RYCOTE | 1115
Speaker: Philip Dunn, head of business intelligence,
Paradigm Housing
We are over 18 months since GDPR went Neil Topping is an experienced data ParaDPO has been established to help
live so it’s important to discuss some of the professional who has worked with many provide reliable and effective data
challenges faced by organisations. housing providers in a number of roles. This protection support to housing providers.
has included training DPOs, leading GDPR
To help address some of these areas, programmes and delivering business data This includes DPO as a service, ranging
ParaDPO has launched MyrIAD to enable transformations. registering as your DPO with the ICO to
housing providers to manage and all of their offering more ad-hoc support. This is
data protection needs. This compliments Cliff Barton has extensive regulatory complemented by MyrIAD, which can also
the Data Protection Officer (DPO) as a compliance experience across the banking be deployed as a stand-alone solution.
PARADPO & LOOK AHEAD HOUSING service offered by ParaDPO. We have sector implementing lasting solutions
Pragmatic data protection using MyrIAD partnered with Look Ahead. to resolve complex challenges. He has
successfully delivered a GDPR programme
for a housing provider and is the technical
WEDNESDAY | RYCOTE | 1615 lead for MyrIAD.
Speaker: Neil Topping & Cliff Barton, co-founders,
ParaDPO and John Tilsley, IT director, Look Ahead John Tilsley is an IT leader with 20 years’
Housing experience of delivering IT solutions that
drive digital transformation and support
business change.
22 | housing-technology.comStick or Twist? It’s your turn now! Making the right housing technology decisions is difficult regardless of whether it’s IT infrastructure, telecoms, AV, CRM, housing, repairs, asset management, digital, mobile, finance, HR, Payroll, analytics or BI. At itica pretty much all of our current work is helping housing organisations and local authorities to make these difficult decisions by guiding them through a structured thinking process. Why not get in touch to hear about our work, or come and see our presentation and visit our stand at Housing Technology 2020, for the latest insights and perspectives on the biggest challenge facing the sector. For more information, please contact Neville Brown on +44 (0) 7771 810 621 or email neville.brown@itica.com www.itica.com
BUSINESS & TECHNOLOGY PRESENTATIONS
How Power Platform applications can Jamie Barker empowers CxO executives PowerObjects is a leader in delivering
be used to ease property management to extract the maximum value from their Microsoft Business Applications solutions
processes, particularly around ensuring the IT investments by helping them improve and the Dynamics 365 workloads through
safety of tenants and properties. business performance, achieve upticks in unparalleled offerings of service, support,
customer satisfaction, increase productivity/ education, and add-ons.
We will showcase how Power Apps and performance and reduce the year-on-year
Power Automate (formerly Flow) integrate cost of supplying services. Named the 2019 Microsoft Financial
with each other to provide a truly integrated Services Partner of the Year and the 2019
solution that addresses fire safety, health Microsoft Dynamics 365 for Customer
POWEROBJECTS and safety to people and places. Service Partner of the Year, PowerObjects’
Microsoft’s Power Platform – Improving safety mission is to deliver solutions that help
processes within property management organisations increase productivity,
streamline business processes and build
better relationships.
WEDNESDAY | LINCOLN | 1415
Speaker: Jamie Barker, senior solution architect,
PowerObjects
We will cover BI, data management, IoT, AI, Craig Round is a disruptor in the housing Regenda Group comprises multiple
cognitive learning, predictive analytics and sector, with a cutting-edge approach to organisations working together with the
how building our connected data landscape data management, business intelligence, AI core purpose of regenerating places to
has been essential for us as a data-driven and IoT. create opportunities for people. With
organisation. Regenda Homes at the heart of our group,
we manage 13,000 homes across the North
If you want to achieve one version of the West.
truth to become a data-driven organisation,
using BI to shape your business investments
REGENDA GROUP and drive service delivery, come and hear
A connected data landscape our story.
WEDNESDAY | EXETER | 1115
Speaker: Craig Round, business analyst, Regenda
Group
As technology enables buildings to report, Cian O’Flaherty, the CEO of Safecility, is an Safecility is your building compliance
monitor and test themselves, how do experienced start-up executive focused on concierge. We create safer buildings and
compliance and asset managers automate helping customers achieve big goals and make life easier for housing authorities
critical compliance and safety work? solve critical challenges through technology. through IoT technology. With increased
regulation post Hackitt, Safecility makes it
What can we do to manage it at scale in a easier to comply. Our product automates
shifting regulatory environment? What can emergency lighting and other legally
we expect from technology to help this required testing and our platform manages
journey? auditable data across your estate making
SAFECILITY compliance quick and effortless.
When buildings report on themselves: Compliance & Discover insights and lessons from the team
safety in the IoT era at Safecility who are tackling this problem We handle the pain of testing and reporting.
right now. Housing authorities improve safety,
streamline compliance, free up company
WEDNESDAY | EXETER | 1615 resources, save money and reduce carbon
Speaker: Cian O’Flaherty, CEO, Safecility emissions. Think of Safecility as a dedicated
compliance buddy locally managing your
buildings so you don’t have to.
The first 90 days of a new role are critical. Neill Crump joined Sanctuary Group as its Sanctuary’s mission is to build affordable
This presentation will focus on how a new group head of technology change to deliver homes and sustainable communities where
group head of technology change defined digital transformation. In the public and people choose to live. One of the UK’s
the current state of a leading housing private sectors, he has held roles such as leading providers of housing, care, and
provider, designed the vision for IT change chief data officer and undertaken digital and commercial services, Sanctuary employs
and the blueprint that will enable it, and data consulting assignments for FTSE-100 around 13,000 people and manages
created near-term innovations to support firms. over 100,000 units of accommodation
a modern workplace and the customer throughout England and Scotland.
experience.
SANCTUARY GROUP
A 90-day plan for technology change
WEDNESDAY | UNIVERSITY | 1515
Speaker: Neill Crump, group head of technology
change, Sanctuary Group
24 | housing-technology.comYou can also read
