Housing Technology 2019 Programme - 6-7 March 2019 Oxford Belfry
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Housing Technology 2019
Programme
#housingtech2019
@housingtech
6-7 March 2019
Oxford Belfry
|1
WELCOME ONCE AGAIN TO
TO RECEPTION AREA
GEORGE GRANT
Publisher and Founder,
Housing Technology HOUSING TECHNOLOGY’S
ANNUAL CONFERENCE.
COLLEGE LOUNGE
First of all, our thanks to everyone in our community of readers, (page 8 onwards). Please note that you can pick and choose any
editorial contributors, speakers, sponsors and exhibitors who presentation during the event; no pre-booking is necessary.
have spread the word and who are absolutely vital to all of our
All drinks and food (included as part of your conference ticket)
activities, ranging from this conference and our other events
will be served in the College Suite and College Lounge where the
to our bi-monthly magazine, market intelligence reports,
sponsors and exhibitors are located.
recruitment services and research projects.
OUR COMMUNITY
For 2019, Housing Technology has put together an eclectic
Please join in with the latest news by contributing to our social
selection of presentations (pages 4-7) from housing providers and
media. The @housingtech Twitter feed will be continually updated
IT suppliers of all sizes, covering the most relevant topics in our
before and during the conference; please use #housingtech2019
sector as well as some excellent keynote presentations
for your posts.
PRE-EVENT DRINKS RECEPTION EVENING RECEPTION INFORMAL DINNER
18.00 | Tuesday 05 March 17.30 | Wednesday 06 March 19.30 (approx) | Wednesday 06 March
We are hosting an informal pre-event drinks There will be an early-evening reception After the evening reception, there will be
and canapé reception at the Oxford Belfry from 5.30-6.30pm on Wednesday an informal dinner (dress: smart/casual)
during the evening of Tuesday 05 March 06 March to which all delegates, speakers, which all delegates, speakers, sponsors and
to which all delegates, speakers, sponsors sponsors and exhibitors are invited as exhibitors are welcome to attend. Please note
and exhibitors are invited as Housing Housing Technology’s guests. that pre-booking is required; please see the
Technology’s guests. event website, contact the organisers or go
COLLEGE SUITE
to the hotel’s reception desk.
The Oxford Belfry How to find your way
Please feel free to ask us any questions throughout the conference or email conference@housing-technology.com.
Thame, Oxford
www.QHotels.co.uk
EXETER
EXHIBITOR FLOORPLAN
COLLEGE SUITE
TRINITY SUITE THE OXFORD BELFRY
HOW TO FIND YOUR
UNIVERSITY WAY AROUND
PEMBROKE
LINCOLN
LIBRARY
ORGANISERS’ OFFICE HOTEL RECEPTION
2 | housing-technology.com |3
WEDNESDAY 6 MARCH
COLLEGE SUITE TRINITY SUITE UNIVERSITY PEMBROKE LINCOLN EXETER LIBRARY
0830 REGISTRATION & BREAKFAST
1000 KEYNOTE | TRINITY SUITE | 1000
REV. RICHARD COLES
Capturing community
Pop star turned curate
1100 RACKSPACE MOBYSOFT & TORUS AAREON MIDLAND HEART RHP
“The future is already here - The transformation treadmill Chatbots & drones - The Low-code, digital Re-imagining housing -
It’s just not evenly future of technology for transformation & the The creation of the housing
distributed yet” social housing customer experience provider of the future
1215 ESRI SOVEREIGN BUSINESS NORTHGATE PUBLIC RADIAN GROUP HOUSING & CARE 21
How spatial analysis is helping INTEGRATION GROUP SERVICES The pain of becoming Agile Rethinking core systems
leading housing providers Mergers & partnerships - COTS vs. ERP vs. DIY vs. Hybrid for new ways of working,
gain new insights The role of IT in successful improved workflows &
integrations streamlined operations
1300 LUNCH
1430 AMAZON WEB ORCHARD & RED CIVICA ACUTANCE NOTTINGHAM CITY
SERVICES & OLIVE Assessing the cloud - Crucial, CONSULTING HOMES
WALTHAM FOREST Unlocking value through costly or chancy? Managing suppliers in the Hold fire on procurement!
COUNCIL data insight ‘deer park’ of integration Making the most of what you
The smart data lake on AWS already have
1530 ITICA CDW CLOUD DIALOGS COASTLINE HOUSING SOLIHULL
Never mind the KPIs, feel the Delivering with the cloud - Are & R3 REPAIRS & UNIV. OF EXETER COMMUNITY
experience! you doing it wrong? Towards zero admin Smartline - Using data to HOUSING
improve services & better Should your IT strategy ever
serve communities drive your business strategy?
1630 GAS TAG BRAINNWAVE LOCALZ
Putting IoT on the housing What does your data know that The ‘Uberisation’ paradox -
agenda you don’t? Happy customers and
IT ACCELERATOR efficiency savings?
SESSIONS RAPID INFORMATION REDKITE CRM
SYSTEMS Dynamics for rents, service
Low-code - One tool to join charges, payments & analytics
them all
1730 - 1830 EVENING RECEPTION | open to all at Housing Technology 2019
1930 - 2100 INFORMAL DINNER | open to all at Housing Technology 2019 PRE-BOOKING REQUIRED
4 | housing-technology.com |5
THURSDAY 7 MARCH
COLLEGE SUITE TRINITY SUITE UNIVERSITY PEMBROKE LINCOLN EXETER LIBRARY
0830 REGISTRATION & BREAKFAST
0930 KEYNOTE | TRINITY SUITE | 0930
JAN MEEK, Don’t ask ‘why?’,
Polar Maiden ask ‘why not?’
TECHMUMS Why mums are the missing link in
KEYNOTE | TRINITY SUITE | 1000 Nilufar Anwar, Chair of the Techmums board & legal counsel the ‘women in tech’ debate
1045 POWEROBJECTS & HITACHI SOLUTIONS MOBILEIRON ADUR & WORTHING HAC HOUSING
SOVEREIGN HOUSING Reimagining housing - IoT Delivering secure mobile COUNCILS CONSULTANCY
Limitless delivery - Beyond ready or not? solutions in housing Building DIY systems with Is IT a catalyst or an enabler?
the boundaries of housing low code - A pragmatic
alternative?
1200 CASTLETON & CLUID TSG K2 AND WALES & SALESFORCE.ORG ACCENT GROUP
HOUSING Hidden treasure - Uncovering WEST HOUSING Transforming self-service for & ASCENT
An integrated technology the real value of Office 365 Using automation to make housing providers’ customers DEVELOPMENT
partnership built for the future compliance a service Do your projects use
differentiator colourful language?
1245 LUNCH
1345 POBL GROUP NATURAL HISTORY WANDLE HOUSING CHP
Data beats software hands MUSEUM The ‘wow’ factor - From Focusing scarce IT resources
down! Creating the technology vision traditional HMS to Dynamics to enable future performance
1445 OPTIVO FORVIVA HOUSING SALIX HOMES
The digital tenant - Form follows function Rethinking housing with
On-boarding by default Salix Homes
1600 CLOSE
6 | housing-technology.com |7
KEYNOTE PRESENTATIONS
REV. RICHARD COLES 40 years after he ran away to London, the The multi-talented Richard turned has his hand
Reverend Richard Coles finds himself back to acting, penned music for film and TV, served
POP STAR TURNED CURATE
in the place he escaped from, asking: what is up advice as an ‘agony uncle’ on BBC London
a community, where can we find it, and how and won a Sony Gold as presenter of The Mix
can we address it? on Radio 5 live. He has featured as a panellist
Capturing community
on ‘Have I Got News For You’ a number of
The Reverend Richard Coles is a broadcaster,
times, co-presents Radio 4’s ‘Saturday Live’
WEDNESDAY writer and Church of England priest. Now
and BBC One’s ‘The Big Painting Challenge’.
TRINITY SUITE | 1000 known for his appearances on everything from
He has competed in ‘MasterChef’, won
‘Have I Got News For You’ to ‘Strictly Come
‘Celebrity Mastermind’, and has the distinction
Dancing’, he first found fame as one half of
of performing “the worst paso-doble in the
the 1980s band, The Communards. They
history of Strictly Come Dancing”.
enjoyed three UK Top 10 hits, including the
biggest-selling single of 1986, ‘Don’t Leave
Me This Way’.
JAN MEEK FRGS Using her own experiences, Jan illustrates worked for the United States Geological
how ‘why not’ has created an incredible life of Survey, owned several businesses, and was
POLAR MAIDEN
adventure, both in work and leisure. Stepping Mayor of Chipping Norton in Oxfordshire.
out of her comfort zone to go that extra mile
In 1997, Jan rowed 3,500 miles across the
has ensured that her life reads like the plot of
Don’t ask ‘why?’, ask ‘why not?’ Atlantic Ocean with her son, unsupported in
a novel, one she is too busy living to write.
a 23’ boat in 101 days, setting two Guinness
THURSDAY Jan Meek is the only woman on the planet to World Records. In 2007, she earned another
TRINITY SUITE | 0930 have rowed an ocean and walked to a pole... two records by racing 400 miles across the
More people have walked on the moon... frozen ocean to reach the Magnetic North Pole.
She then returned to the Arctic less than a year
As an entrepreneur with a fascinating
later to join the explorer Sir David Hempleman-
background, Jan has achieved enough to fill
Adams on a trek to the Geographic North Pole.
two lifetimes. She worked in the film business
Jan is now organising an all-women expedition
alongside Roger Moore, Ian McShane, Sammy
to take five women to the South Pole. She was
Davis Jnr and Jerry Lewis, and on television
elected as a Fellow of the Royal Geographical
programmes such as Randall & Hopkirk,
Society in 2005.
Department S and The Champions. Jan then
#TECHMUMS Find out how #Techmums are supporting #techmums works with mums to realise and
NILUFAR ANWAR, CHAIR OF THE mums to: embrace technology to better their reach their true potential.
TECHMUMS BOARD & LEGAL own lives; increase their chances of returning
#techmums delivers 10-week digital skills
COUNSEL to the workforce; keep themselves and their
clubs supporting women nationally to gain
families safe online; and understand and use
basic digital skills, such as email and office in
Why mums are the missing link the opportunities technology will create in
the cloud, right through to an introduction to
in the ‘women in tech’ debate their children’s future careers and lives.
web/app design and coding. #techmumsTV
THURSDAY #techmums was established in 2012 by a weekly one-hour chat show all about young
TRINITY SUITE | 1000 technology evangelist Dr. Sue Black after mothers and technology, live-streamed from
delivering ‘tech taster sessions’ to families Facebook HQ.
in schools. #techmums is a social enterprise
working to empower women and their families
through technology. It upskills women to feel
confident digitally, to keep themselves and
their families safe online, supporting mums
to find jobs and start their own businesses.
8 | housing-technology.com |9
BUSINESS & TECHNOLOGY PRESENTATIONS
The digital platform is the heart and As a fan of new technologies and trends, Whether Aareon implements an enterprise-
technical foundation of the Aareon Smart innovation has always been in Herve wide solution or optimises and customises
World. Cliquet’s DNA. Using agile innovative a number of individual modules to
methods, Herve and his team have been complement your existing applications,
The number of software solutions needed working on applications for the housing and each Aareon solution encompasses years
to stay on top of housing-sector processes the property sector for more than 17 years. of know-how, the experience of more than
in our digitalised world is increasing Aareon is the leading European housing 100 implementation projects and over 50
steadily. To be able to offer companies in IT provider, with over 10 million units of years of social housing expertise.
the sector reliable applications in a prompt, stock managed on our software throughout
WEDNESDAY | LINCOLN | 1100
flexible and highly-integrated manner, a Europe.
digital platform is essential. During this
AAREON session, we will demonstrate some of our
innovative projects based on the Aareon
Chatbots & drones - The future of technology for
Smart World.
social housing
Hervé Cliquet, head of the digital platform & the
innovation lab, Aareon
Engaging with stakeholders and customers Steve Dungworth has worked for Accent Accent has been providing high-quality
can be difficult for ICT people; our and in the social housing sector since 2007. social housing for rent and sale for 50
reputation for ‘computer says no’ or ‘talking He is a dedicated change agent, with a years and we remain firmly committed to
tech’ unfairly proceeds us. passion for customer excellence, continuous providing our residents with the excellent
improvement and technology. homes and top-quality services they have a
At Accent, we’ve found a common right to expect. We own and manage over
language to communicate effectively Suzanne Shaw’s interest is in using the 22,000 homes.
with others using Insights Discovery, a Insights Discovery behavioural tool for
personality profile based on colours. We personal and leadership development. Ascent Development are specialists in
THURSDAY | LIBRARY | 1200
will tell you how we got all our business transforming performance in individuals,
customers and ICT people working more teams and organisations.
ACCENT GROUP & ASCENT collaboratively on major change projects.
DEVELOPMENT
Do your projects use colourful language?
Steve Dungworth, director of digital transformation,
Accent Group, & Suzanne Shaw, Ascent Development
Should housing providers really still be Tony Smith has had many years of seeing Acutance was created to provide flexible
struggling with adequate integration in digital projects (particularly self-service, consultancy to help when organisations
2019? connected tenants & staff mobile) being are failing to achieve the best from their IT
hampered by suppliers acting more like investments.
Poor or non-existent integration is often a rutting stags than active collaborators. This
driver for changing systems. Personally, I presentation will provide numerous take- Key areas include: procurement of new
have also found it to be a major barrier to aways on all aspects of this crucial area of systems and modules; managing the
bringing the best self-service to tenants. practical transformation. implementation process; reviews of
It’s often necessary to rethink and revisit existing modules to improve efficiency;
WEDNESDAY | EXETER | 1430 budget reviews; and getting the most from
this whole area for channel shift to be a
success. existing suppliers.
ACUTANCE CONSULTING
This session will explore some of the issues
Managing suppliers in the ‘deer park’ of integration where integration is a potential blocker for
Tony Smith, managing director, Acutance Consulting self-service and some possible practical
tactics to reduce any ‘rutting’ in the deer
park.
Adur & Worthing Councils have built an For the last 13 years, Paul Turner has worked Adur & Worthing Councils came together
end-to-end repairs system using an open in social housing. He manages a housing under a single-officer structure in 2010,
standards, low-code platform. systems team and a support team, and and have 2,500 homes. The councils won
holds a BSc in management sciences from SOCITM’s ‘innovation award’ for 2015 and a
It can be seen as a pragmatic compromise the University of Warwick and an MSc in ‘digital technology leaders’ award in 2017.
between contracting out development and information systems from the University of
building everything from scratch ourselves Brighton. The councils believe that empowering
using open source. This approach allows its officers and replacing up to 400 of its
pre-built functionality to be re-used legacy systems with its low-code platform
THURSDAY | EXETER | 1045 and allows us to iterate digital services, can improve the customer experience and
enabling innovation for the long term. reduce costs.
ADUR & WORTHING COUNCILS
Building DIY systems with low code - A pragmatic
alternative
Paul Turner, systems & performance manager,
Adur & Worthing Councils
www.BuildOn.aws
10 | housing-technology.com HOUSING TECHNOLOGY 2019 @housingtech #housingtech2019 | 11
BUSINESS & TECHNOLOGY PRESENTATIONS
In this session, Richard Holland, assistant Richard Holland is strategic leader focused Amazon Web Services (AWS) Worldwide
director of technology and innovation on digital transformation to provide Public Sector helps government, education Intelligent digital solutions
at Waltham Forest Council, will discuss
how building a data strategy in the cloud
innovative, cost-effective solutions for both
internal and external customers.
and non-profit customers deploy cloud
services to reduce costs, drive efficiencies,
to enable multi-channel
is enabling the council to deliver more and increase innovation across the globe. comms and self-service
for your customers
intelligent and predictive services. Richard loves new technologies and
applying them to the business world. With AWS, you only pay for what you use,
Learn about Waltham Forest’s tenure He is a dedicated senior IT professional with no up-front physical infrastructure
intelligence management system (TIMS) with over 18 years’ experience working in expenses or long-term commitments.
WEDNESDAY | UNIVERSITY | 1430
and how this was developed to tackle a key various sectors including local government,
business challenge and deliver actionable housing, aerospace, defence, finance and
AMAZON WEB SERVICES & insights to the business. outsourcing.
WALTHAM FOREST COUNCIL
The smart data lake on AWS
Richard Holland, assistant director of technology &
innovation, Waltham Forest Council, Chris Masey,
Work smarter with
account manager for nonprofits, Amazon Web Services, complete visibility across
customer centric, data
& Ian Matthews, VP of sales, NG Data
Integrated
management solutions
Applying the lessons from military Steve Coates is a former UK Entrepreneur Unlock your data... Brainnwave was
intelligence to the housing sector… of the Year for founding a social enterprise founded out of the US intelligence
that created a circular IT economy from large community, with data experts transforming
Beyond all the hype, there is a real
technology
corporate IT waste. how commercial intelligence is consumed.
opportunity to bring in new technologies
and approaches to data and analytics
He has over 20 years’ experience in business Ossian, our cloud platform, pulls structured
within the housing sector. Learn how
strategy as a consultant at Accenture, Boston and unstructured data from multiple
Brainnwave is working with leading housing
Consulting Group and at Gazprom Marketing sources, enriches it, and provides cutting-
providers to apply lessons learned from
to Empower
& Trading. edge visualisation tools to ensure that not
WEDNESDAY | PEMBROKE | 1630 our heritage in military intelligence and
experience in other industries.
only are the right strategic decisions made, Empower your staff with
enhanced data reporting
but also that everyone’s activities are
BRAINNWAVE We would like to introduce you to aligned to those decisions, from leadership
What does your data know that you don’t?
Brainnwave and show an example of how to local engagement teams. and optimisation through
you can listen to and amplify the most
Social Housing
Steve Coates, CEO, Brainnwave relevant signals from your data, using our streamlined processes
current work with several large housing
providers to demonstrate how to discover
key insights that can have a direct impact
on your operating models.
At the Housing Technology 2017
conference, Castleton and Cluid
Housing unveiled their exciting business
Ronnie Maher has been the IT director at
Cluid Housing since 2014. He has a BSc
in computer applications and studied
Castleton provides integrated technology
to empower social housing providers.
Providers Efficient cost control,
transformation project. international technology management. He Our intelligent digital solutions are
is certified in Prince2 project management currently in use by over 600 social housing financial modelling and
As promised, we are delighted to
now share an update on the project’s
and ITIL. providers across the UK, RoI and Australia.
Our continued strive and investment in
strategic planning with
progression and the outcomes for Cluid, James Massy has been COO of Castleton best-of-breed technologies has led to our integrated finance solutions
who have been live with Castleton’s since April 2018, having previously been its combined solutions being used more than
THURSDAY | UNIVERSITY | 1200
complete, integrated solution since product strategy director and sales director. any other supplier to the sector, making us
November 2018. It has been a hugely He worked at Capita for 13 years, gaining a the number-one technology provider for
CASTLETON & CLUID HOUSING significant project for Castleton and Cluid solid background in account management, social housing.
alike, having produced a future-proof, pre-sales and consultancy.
An integrated technology partnership built
scalable solution specifically for the social
for the future housing sector.
Ronnie Maher, IT director, Cluid Housing, & James
Massy, COO, Castleton Technology
Future-proof your
organisation with reliable,
Join us at the Housing Technology Conference where secure and scalable cloud
Join us to hear CDW’s experience of Guy Smith is responsible for a team of 45 CDW is a leading multi-brand technology we will be showcasing our range of integrated, hosted, services, hosting and support
delivering cloud solutions, where we see pre-sales architects and specialists who solutions provider to housing, corporate
projects fail, and how to create a strategy provide expertise and advice to customers. business and the public sector including technology solutions and sharing our customers’
that delivers on what matters most. Covering a broad technology portfolio,
the team’s work includes supporting
the NHS, local and central government and
education in the United Kingdom, United
business transformation journeys alongside Castleton.
transactional opportunities, delivering States, Canada and other international
For more information on Castleton’s integrated solutions
deep architectural guidance and helping locations.
to translate business requirements into
WEDNESDAY | PEMBROKE | 1530 technical solutions. visit our new look website www.castletonplc.com
CDW
Delivering with the cloud - Are you doing it wrong?
info@castletonplc.com
Guy Smith, head of technology solutions, CDW
Software Solutions: Cloud & Core Services:
0845 241 0220 0845 643 0642
12 | housing-technology.com | 13
BUSINESS & TECHNOLOGY PRESENTATIONS
PREPARING THE HOUSING
SECTOR FOR THE
Maintaining sector-leading housing With 35 years in the IT sector, extensive CHP, based in Chelmsford, has over 9,600
performance while rationalising 20+ legacy housing experience and a passion for properties across Essex. The organisation
IT systems into just six was never going pragmatism and continuous learning, Kevin aims to help build sustainable communities
to be easy, especially during a corporate Darby runs information services for CHP and for the 19,000 customers it serves and is
restructure and with a challenging supplier chairs the Southern IT Forum. keen to tackle the social housing stigma
environment; this was the challenge that and contribute to ending the housing crisis.
DIG AL ERA
CHP’s IS team faced. With a decade in the housing sector,
Richard Hawkes implements, supports It has a range of initiatives to inspire the
Join us as we explain how we tackled this and adapts digital solutions to enhance best from its people, with an emphasis
THURSDAY | EXETER | 1345
major programme to reduce overheads, CHP’s customer experience. As chair of the on wellbeing, training and successful
while successfully continuing to support Capita OpenHousing user group, he has a apprenticeships.
CHP the business, enhance integration and vast knowledge of creating innovative and
introduce great BI solutions. engaging solutions.
Focusing scarce IT resources to enable future
performance
Kevin Darby, assistant director of information
services, & Richard Hawkes, digital services
development manager, CHP
Transitioning applications to the cloud Felix Ashwood supports Microsoft’s public- Civica is a market-leading provider of
typically delivers cost savings and service sector partner channel across the Microsoft cloud-based software, digital solutions and
improvements, but many housing providers stack, with a focus on evangelising Microsoft managed services to the social housing
still view a move to the cloud as risky. technology within the housing sector. sector, working in partnership with more
than 400 housing providers to support five
This presentation will explore the key Before working in IT, Thomas Lancefield million tenants.
considerations, benefits and outcomes spent five years as a professional cricketer.
at each stage of the cloud journey, He now supports customers in the housing We connect tenants and providers by
referencing a cloud assessment we ran at and not-for-profit sectors, supporting their delivering multi-channel services, enabling
WEDNESDAY | LINCOLN | 1430
a UK housing provider. We’ll also hear from long-term goals and maximising their residents to communicate anytime,
Microsoft on the operational advantages of investments in IT. anywhere.
CIVICA moving to the cloud and the importance of
choosing the right collaboration partner for Harold de Neef runs Civica’s cloud Together, we help housing organisations
Assessing the cloud - Crucial, costly or chancy?
your cloud journey. programme, having recently joined Civica gain better data insight by creating a single
Harold de Neef, group director for cloud, Civica, from SAP where he was global head of view of customers, enabling the delivery
Thomas Lancefield, business developement manager, strategy for cloud ERP. He has more than 20 of intelligent, responsive services while
Civica, & Felix Ashwood, housing channel manager, years’ experience in the IT sector, including unlocking significant savings.
Microsoft roles at LexisNexis, Bain & Co. and PwC.
CDW ARE A LEADING MULTI-BRAND TECHNOLOGY SOLUTIONS PROVIDER TO HOUSING ASSOCIATIONS IN
THE UNITED KINGDOM
R3 Repairs, the contracting arm of East Duncan Mackay joined East Lothian Housing Cloud Dialogs develops Service Connect,
Lothian Housing, leverages technology in 2010 to set up R3 Repairs, building the the dominant housing repairs management
at every stage to make the customer business from the ground up and securing system for the past two years. We deliver CDW have an exceptional track record delivering IT solutions and helping Housing Associations shape strategy
experience as streamlined as possible. The repairs contracts with other local housing a true SaaS, cloud-based solution that
norm is now an invoice appearing in their providers. He divides his energies between supports everything from responsive capable of delivering the transformation you seek.
finance system for a job no-one other than expanding the business and making sure repairs to voids, planned, cyclical and
the customer who booked the repair and he knows exactly how profitable every job, programmed work, and puts you in control
the operative who attended has ever laid operative and contract is on a day-to-day of materials.
an eye (or keystroke) on. basis.
WEDNESDAY | LINCOLN | 1530 R3 Repairs is a subsidiary of East Lothian
Duncan will explain how their self-service Housing and started trading in April 2010,
CLOUD DIALOGS & R3 REPAIRS web site and Cloud Dialogs’ Service operating across South East Scotland.
Connect help his business run itself, how R3 specialises in providing maintenance
Towards zero admin services to the social housing sector,
live dashboards tell him how much profit
he is making and where things are going providing an all-trades repairs and
Duncan Mackay, managing director, R3 Repairs
wrong, and how this is helping R3 expand maintenance service day and night, 365
into private-sector repairs to complement days a year. R3 also provides services to the
its core housing work. private and commercial sectors, including
direct to private householders with a fully With over 200 technical experts, CDW Core capabilities include As one of the largest IT solutions
online repair booking process.
CDW designs, implements, public and private cloud, managed providers CDW have experience
and supports a wide range of services, data management, across housing, corporate
The ground-breaking Smartline project
will explain how they are using sensor
Dr Tim Taylor’s main research is in the
valuation of environment and health
Smartline is an exciting research project
looking at how IT can be used to help us
integrated technology solutions. network management, IT business, and public sector,
data from 290 homes to advance their
understanding of the indoor environment
end-points in policy analysis and the use
of economic instruments to improve the
live healthier and happier lives.
security, and end user computing. including NHS, local and central
and design better systems for managing environment. We are a partnership project led by the government, and education.
homes in the future. University of Exeter with Coastline Housing,
Laurie Magowan is responsible for the Cornwall Council and Volunteer Cornwall.
Smartline has a unique anonymised dataset strategy, communication, dissemination and
WEDNESDAY | EXETER | 1530 covering gas and electricity usage, housing representation of the Smartline project.
temperature, VOC & CO2 levels, humidity
COASTLINE HOUSING & levels and water consumption. The project
is also collecting health and wellbeing data
Mark England recognises that innovation
and IT advances provide huge opportunities
Contact CDW today to arrange a non chargeable technical discovery workshop with one of our
UNIVERSITY OF EXETER relating to communities and volunteering. for housing providers in terms of asset solutions experts.
Smartline - Using data to improve services management and supporting society.
& better serve communities
Tim Taylor, senior lecturer, University of Exeter Medical
School & Smartline principal investigator, Laurie
Magowan, Smartline project manager, & Mark England, 020 7791 6000 | uk.cdw.com | housing@uk.cdw.com
head of technical services, Coastline Housing
©2019 CDW® and PEOPLE WHO GET IT™ are trademarks of CDW, LLC.
14 | housing-technology.com HOUSING TECHNOLOGY 2019 @housingtech #housingtech2019 | 15
BUSINESS & TECHNOLOGY PRESENTATIONS
Explore how the world’s most powerful Working for Esri for over 20 years, Robin In the UK, over 100 housing associations
mapping and analytics technology enables Appleby delivers software demonstrations deploy an Esri GIS solution and it is clear
you to combat data silos and uncover the and provides post-sales support to that the need to understand where
Together, we connect
true insights in your data to drive positive customers to ensure they get the most things are, and how they inter-relate, is
decision making. out of their software. Robin has a wealth of fundamental to what they do.
experience in how customers apply GIS to
Learn first-hand from a leading solve real-world problems. More so than in any other sector, location is
housing & people
housing provider how spatial analysis essential in housing and GIS helps answer
has been used to improve processes, those geographic questions which would
WEDNESDAY | UNIVERSITY | 1215
increase productivity, identify profitable otherwise go unanswered.
opportunities and deliver outstanding
ESRI customer service.
How spatial analysis is helping leading housing
providers gain new insights
Robin Appleby, customer success consultant, ESRI
Critical Digital Managed
We will all by the very nature of ‘what‘ Jenny Chapman is passionate about ForViva is a social-purpose business that Software Solutions Services
we do be driven by a strong ‘why’ for our fostering positive changes that improve positively impacts communities. The group
existence. the quality of life for individuals and owns and manages more than 24,000
communities. She has 28 years’ experience homes across the North West.
This same principle is needed when of working in social care, health, community
considering the design of technology for services, education, supported housing and Launched in June 2015, ForViva brings
our businesses. When building homes, we regeneration. together City West Housing Trust, Villages
know for successful outcomes that we Housing Association, ForLiving and
THURSDAY | PEMBROKE | 1445 must have excellent design, sound land
conditions, strong foundations, the right
With over 20 years’ experience in housing
and previous roles in the NHS and the
property services firm Liberty.
Driving efficiency with Enhancing workplace
FORVIVA HOUSING
capabilities, materials and infrastructure.
Housing providers should apply similar
Queensland Government, Mark Sullivan
leads the delivery of large-scale projects cloud-based solutions productivity
thinking when considering their ambitions including infrastructure, data centre
Form follows function
for technology to help run and transform migrations, and mobilisation.
Jenny Chapman, group director of innovation & their businesses.
excellence, & Mark Sullivan, group director of ICT,
ForViva Housing
Digitising housing services Engaging communities with
multi-channel services
Proactively managing assets,
The internet of things (IoT) constantly Having worked in both front-line housing At Gas Tag, our mantra is ‘safety through
risk & compliance Providing master data
figures on the hottest technology lists of all
the major technology futurists, but where
provision and public-sector software for
over 20 years, Stewart Davison explores new
technology’; we ensure landlords are
providing tenants with the ultimate gas- management insight.
is it in relation to social housing, what is the technologies and services for Gas Tag. He is safety package.
state of play of IoT for our sector, how can also a board member of a number of housing
we use it effectively, and why should it be and support-related organisations. The Gas Tag system comprises three main
included in your strategic planning for 2020 elements; the Tag, the App and the Portal
and beyond? combined ensure that only competent,
qualified, Gas Safe engineers can complete
WEDNESDAY | UNIVERSITY | 1630
Stewart Davison from Gas Tag has
been working with the sector on taking
works. And with the portal, housing
providers can monitor their properties
housing@civica.co.uk
GAS TAG advantage of technology in the every in real-time, produce KPIs and, most
day and on making IoT a reality for social importantly, have immediate visibility of
Putting IoT on the housing agenda
Stewart Davison, business development manager,
housing; this session will explore why IoT
should be on everyone’s list.
their overall compliance.
civica.com/housing
Gas Tag
The overwhelming importance of IT in Harneck Chilemba is an innovative leader HAC Housing Consultancy specialises
business today presents a dichotomy and public speaker with more than 20 in delivering finance and IT project
when it comes to strategic planning. years’ experience as a finance & IT director implementation services to the social
Housing providers are under immense in housing. He has proven track record in housing sector
pressure to deliver incredible efficiencies. leading and delivering transformational
Millennials, our future tenants, will expect change in challenging environments.
us to interface with them across all of their
channels, not just on ours, just as they
THURSDAY | LIBRARY | 1045 expect from their bank and retailers.
Is IT still a mere enabler or driver of our
HAC HOUSING CONSULTANCY future business?
Is IT a catalyst or an enabler?
Harneck Chilemba, managing director,
HAC Housing Consultancy
16 | housing-technology.com HOUSING TECHNOLOGY 2019 @housingtech #housingtech2019 | 17
BUSINESS & TECHNOLOGY PRESENTATIONS
Innovative organisations are taking Kyle Hill is an innovative technology pioneer, As one of the largest and most qualified
advantage of a powerful set of experienced in digital transformation and consulting firms specialising in Microsoft
technologies to make profound changes strategic IT-enabled growth on a global technologies in the world, we deliver
to their business systems and operating scale. He generates the confidence innovative and affordable solutions tailored
models; the combination of augmented organisations need to solve problems, to the housing sector.
reality, connected IoT devices, AI and achieve goals and become an agent of
advanced mobility solutions means change in a digitally-disrupted world. Our team of housing professionals and
that operations can be completely technology experts harness the power and
revolutionised. possibilities of the latest applications and
THURSDAY | PEMBROKE | 1045
integrate them seamlessly into housing
Is this all just hype, or is there genuine providers, creating a single source of truth
HITACHI SOLUTIONS value to be had from investments in these that will improve how they operate today
technologies and the associated digital and into the future.
Reimagining housing - IoT ready or not?
inclusion?
Kyle Hill, director of emerging technology,
Hitachi Solutions
Learn how Housing & Care 21 is using its With previous roles in banking and local Housing & Care 21 is a leading, not-for-
‘traditional’ core systems and integrations government, Jonathan Riches joined profit provider of retirement and extra-care
to drive business efficiency and Housing & Care 21 in 2012. A keen advocate housing for older people of modest means.
effectiveness in new ways, to increase data of using technology to enable efficient
quality, improve workflows and reduce business processes he has had a key role in We support independence and choice for
overheads. designing and delivering Housing & Care 21’s older people by providing quality housing
technology landscape. and care, managing over 20,000 properties
Discover how achieving this can be far less and providing over 42,000 hours of social
dependent on which applications you have care each week.
WEDNESDAY | LIBRARY | 1215
than you might imagine.
Housing & Care 21 achieved the Investors in
HOUSING & CARE 21 People Gold award in 2018.
Rethinking core systems for new ways of working,
improved workflows & streamlined operations
Jonathan Riches, technology & innovation manager,
Service Connect - where
Housing & Care 21
Experience level agreements (XLAs) are
now a ‘thing’ in the new digital world,
Before working in the housing sector, both
Neville Brown and Martin Joy held senior-
Established in 2004, itica is best known in
the housing sector for its business-driven Customer Engagement
meets Housing Repairs
forcing a rapid change to traditional level positions in a variety of commercial IT consultancy services, with a proven
IT service management concepts and sectors. Neville founded itica in 2004 and track record of helping housing providers
thinking. Martin joined as a consultant in 2013, before to maximise the business value gained
being appointed as a director in 2018. through IT.
Given that experience is ultimately the
only thing that matters, it’s no surprise that Alongside traditional consultancy offerings,
XLAs are now appearing in contracts for IT we offer a range of solutions that help
WEDNESDAY | UNIVERSITY | 1530
services and solutions. In this presentation, deliver business outcomes through critical
we will be discussing and debating what business insight. This includes gaining
ITICA this means for internal and external housing control of spreadsheet data, managing
IT service providers and customers. your engagement with communities, and
Never mind the KPIs, feel the experience!
measuring user experience across the
Neville Brown, managing director, & Martin Joy, digital supply chain.
director, itica
Service Connect is a complete, Cloud based solution to help you run a
modern, Customer focused and cost effective property maintenance service.
In today’s housing sector, it’s of paramount Richard Troote has over 15 years’ experience Create process applications that automate (it is also the sector’s most implemented solution since 2016)
importance to enable digital transformation as a head of IT in the housing sector. He was workflows and transform your business
via the rapid development and rollout of formerly the chair of the CHC IT Network, with K2, the intuitive cloud-based digital
applications to deliver a consistent, reliable representing IT professional in Wales, and a process automation platform.
and quality service to the business and
external customers.
founder member of CoraUK.
Build compelling, modern applications
Find out more at clouddialogs.com, contact us sales@clouddialogs.com
He was a director of SpriNT, suppliers of quickly, empower users to solve business
Join us to explore how to enable agile,
supporting people software, and spent problems, and take control of your
low-code app development for digital
THURSDAY | LINCOLN | 1200 18 years with the Civil Service and British workflows.
transformation and rapidly deploy
Airways. He is an associate lecturer with the
applications for regulatory compliance
Open University. Discover what you can accomplish when
K2 AND WALES & WEST HOUSING across all areas.
you connect your people, processes, and
This session will explore: how to digitise applications.
Using automation to make compliance a service
and fully automate your processes;
differentiator how Wales & West has developed and
Toby Hayles, head of UK & Ireland, K2, and Richard automated its compliance framework
Troote, head of ICT, Wales & West Housing including gas (CP12) and electric (EICR);
and a live demonstration of how you can
enable compliance.
18 | housing-technology.com HOUSING TECHNOLOGY 2019 @housingtech #housingtech2019 | 19BUSINESS & TECHNOLOGY PRESENTATIONS
Providing tenants with Uber-style, real-time Paul Swannell first worked in the housing Localz automates customer notifications
operative tracking, super-accurate ETAs, sector during the ‘ERP revolution’ of 2013/15 that combine real-time location tracking
and two-way communications not only when he gained a thorough understanding with accurate ETAs and two-way
gives a fantastic customer experience, of housing technologies and processes. He is communications.
but also produces significant operational now leading Localz’ engagement with RSLs,
savings, such as inbound calls reduced contractors and housing IT suppliers. This provides customers with complete
by 30 per cent and no-access/failed service transparency, supports channel-
appointments reduced by 20 per cent. shift by reducing inbound progress query
calls, and improves first-time access rates
WEDNESDAY | LINCOLN | 1630
Following our success with DPD and British for repairs operatives and housing officers.
Gas, Localz is now partnering with housing
LOCALZ providers (such as Clarion), contractors, and Almost everyone in the UK has already
industry technology vendors. experienced Localz in action via our client
The ‘Uberisation’ paradox - Happy customers
DPD, or has seen the British Gas TV adverts
and efficiency savings? featuring our technology.
Paul Swannell, sales director, Localz
Covering the early stages of our digital Kathryn Downs’ flair for communication, Midland Heart owns and manages 33,000
transformation, this session will focus on customer service and leadership has seen homes across the Midlands. We balance
how we have engaged customers in our her carve out a successful 17-year career great customer service with value for
journey, designed our application and in the IT sector. Having honing her IT and money to provide a range of quality homes
adopted a low-code approach, along leadership skills at Tesco, she joined Midland and services for 70,000 customers that
with a demo of the final product and the Heart in 2017, where she is leading a new enable people to live independently.
outcomes to date. IT strategy and defining the organisation’s
digital journey.
What does success now look like? We
WEDNESDAY | EXETER | 1100
will also be exploring the product’s future
development and what barriers it will help
MIDLAND HEART us to overcome.
Low-code, digital transformation & the customer
experience
Kathryn Downs, director of IT, Midland Heart
MobileIron and a key housing customer will Now responsible for MobileIron’s UK Welcome to the era of modern work,
describe a specific solution scenario where business in the UK, David Critchley is an powered by cloud and mobile...
true differentiated business value has been industry veteran across all market sectors.
delivered. After a 16-year career at Cisco, he worked Decisions are no longer centralised;
for Dimension Data and Rackspace before employees make swift, well-informed
MobileIron’s differentiation as identified by joining MobileIron. decisions that trigger impactful action
Gartner relates to security, scalability and when and where it needs to happen.
support, and these three offerings will be People choose their own tools because
outlined. they know better than anyone what they
THURSDAY | LINCOLN | 1045
need to succeed; technology is there to
The customer will articulate their solution serve them.
MOBILEIRON support requirement in detail and what
it was about MobileIron’s solution that Trust determines who gets access to what
Delivering secure mobile solutions in housing
allowed them to do what other solutions information and this trust-based security
David Critchley, regional director, MobileIron could not, as well as the value of working depends on the context of the identity, the
with a MobileIron ‘Iron Partner’ (Bridgeway). app, and the device.
The seminar will outline how business and Glenn Phillips has a wealth of experience Mobysoft helps to deliver time- and cost-
digital transformation are always evolving, leading IT and development functions saving solutions, which create tangible
and the journey is never complete because within software businesses. His commercial RoI for the social housing sector, including
the transformation project continually grounding has given him a strong track our RentSense application, a cloud-based,
develops with the business, its customers record in delivering innovative and predictive analytics solution that optimises
and the changing environment. commercially successful development front-line income management workloads.
strategies. Our software helps over 130 housing
With this in mind, there is an ever- providers, including half of the G15, to
WEDNESDAY | PEMBROKE | 1100 increasing importance of partnering with Liz Haworth held a number of senior roles maximise income, create efficiencies and
technology suppliers who can evolve with at Torus before becoming chief operations mitigate welfare reform.
the environment to help mould services and transformation officer. She has led an
MOBYSOFT & TORUS around customers’ changing needs. ambitious business and IT transformation Torus is an ambitious and well-established
programme which has delivered over £7 housing group with deep roots in Liverpool,
The transformation treadmill
million in efficiency savings. St Helens and Warrington. One of the
Liz Haworth, group director of delivery & transformation, North West’s largest landlords, we have
Torus, & Glenn Phillips, chief technology officer, 1,500 staff, manage 40,000 homes and
Mobysoft serve 75,000 customers. Our development
programme targets 5,300 new homes by
2024.
20 | housing-technology.com HOUSING TECHNOLOGY 2019 @housingtech #housingtech2019 | 21BUSINESS & TECHNOLOGY PRESENTATIONS
One solution,
Many organisations have digital, IT or
data blueprints and plans, yet some do
not. This presentation will examine how
the technology vision and organisational
Ian Golding has been a CIO, CTO and data
privacy officer leading global commercial IT
programmes for over 20 years in permanent,
interim and private consulting roles. He is a
He is currently the interim CIO at The
Natural History Museum, developing the
technology vision to support its dual role as
a centre of excellence in leading scientific
everything covered.
Job done.
strategy need to be aligned to create value Chartered Professional Fellow of the BCS research and as a world-leading museum.
and benefit to all stakeholders. and a Fellow of the IoD, RSA and IET.
As the RNLI’s first CIO (interim), Ian created
This discussion will look at examples of their first technology vision including new
how to diagnose your current state, some insight capabilities that are now helping the
THURSDAY | PEMBROKE | 1345
common scenarios, and how to overcome RNLl to break the chain of events that can
the challenges to create your technology lead to drownings.
NATURAL HISTORY MUSEUM vision and create genuine impact.
Ian was also previously the interim IT
Choose ground-breaking innovation to truly enable your agile workforce and unite your
Creating the technology vision
director at Southern Housing.
Ian Golding, interim CIO, Natural History Museum
data across all business functions. Our solution supports both in-house staff and
external contractors, and integrates your back-office systems and customer services.
ERP systems are highly configurable but Trevor Hampton leads on housing The housing sector is calling out for a fresh
See everything and respond faster. Build your future today.
come at a cost. COTS solutions offer rich investment at Northgate, with over 30 years’ approach to managing their customers,
Asset
functionality, but historically lack good experience as a software engineer in the UK, processes and people.
digital services and open integration. Then Canada and the US. He is the vice-chair of
management
the open-source community enables a Connswater Homes and a member of CIH Northgate Public Services push boundaries
range of DIY and hybrid solutions. and NAHRO. and raise standards to deliver positive
change to shape a housing sector that
But which platform can best support the thinks smart and works smarter.
long-term needs of the sector? In this panel
WEDNESDAY | LINCOLN | 1215
debate, experts from housing providers
will share their views on the best IT model
And with over 180 housing customers
and five million tenants already relying on
Telephony
NORTHGATE PUBLIC SERVICES for meeting complex needs and ensuring Northgate innovations, we have the talent,
affordable delivery. technology and expertise that counts.
COTS vs. ERP vs. DIY vs. Hybrid
Trevor Hampton, product director for housing services,
Northgate Public Services & a number of experts from
housing providers
Mobile Marketing
Payments
It is amazing what you can do with what you Sue Smith is responsible for NCH’s IT and Nottingham City Homes is one of the
already have, merely by looking at it in a transformation projects, strategy, planning, UK’s largest housing providers, managing
and finance
systematic way. From a transformation and performance monitoring and business around 27,000 homes.
technology perspective, take stock of what improvement. She previously worked in the
you already have by looking at processes,
systems and people.
During this session, we will focus on how
global manufacturing environment of Jaguar
Land Rover.
We’re an ALMO of Nottingham City Council
and our vision is to create homes and
places where people want to live. We’re
the UKHA ‘Landlord of the Year’ and we’re
Text CRM
we approached this topic by being curious, delivering record levels of satisfaction,
WEDNESDAY | LIBRARY | 1430
asking questions, challenging the status working closely with the council to devise
quo and, above all, being empathetic. solutions that work for local communities.
NOTTINGHAM CITY HOMES
Hold fire on procurement! Making the most of what
you already have
Webchat
Sue Smith, head of business transformation,
Mobile
Nottingham City Homes
workforce
Optivo’s 2020 vision is to be a digital Robert Stewart has worked in software Optivo has 44,000 homes, giving 90,000
Self-service
enterprise where excellent service can be development for 23 years. He is leading
Optivo’s development team to become a
people in London, the South East and the
Midlands, somewhere affordable to live.
portal
provided more efficiently through mobile
devices and self-service. ‘digital enterprise’ using data integration,
CRM, HMS, document generation & EDRM, Our aim is to provide a safe, secure
In 2018, we went live with our paperless, customer portals & apps, and mobile environment as we know this enables
Data
integrated, end-to-end process to on-board working. people to flourish. We work with residents,
Email
tenants. In 2019, we are now extending the local authorities and partners to meet
management
THURSDAY | UNIVERSITY | 1445 solution to include automated creation housing needs and create safe, sustainable
and distribution of tenancy documents communities.
(including digital signatures).
OPTIVO
We will explain the ‘why’, and show you as
The digital tenant - On-boarding by default
much as we can of the ‘how’.
Robert Stewart, head of design & development, Optivo
Data Services Business Intelligence Advanced Analytics
22 | housing-technology.com hitachi-solutions.co.uk| 23
HOUSING TECHNOLOGY 2019 @housingtech #housingtech2019BUSINESS & TECHNOLOGY PRESENTATIONS
What keeps your CEO awake at night? We look for patterns in customers’ data Jefferson Lynch has more than 20 years’
Perhaps customer behaviour, tenant and analyse performance to increase their experience in the fields of analytics, data
engagement, reporting, regulatory business revenues while lowering ongoing mining and data management for a wide
governance and viability compliance, costs. By helping them develop the right variety of leading organisations.
keeping in line with KPI statistics, fraud strategy to unlock the value within their
detection and/or GDPR? otherwise untapped data, they can make the With over 40 years’ experience, Orchard
most of the data they already have and make delivers people-first solutions to the
Data is a huge part of our business lives as
sense of the many different sources available housing sector - solutions with purpose,
massive data sets with terabytes of data
to further enhance the results. solving real problems in our customers’
WEDNESDAY | PEMBROKE | 1430 become commonplace. The exponential
lives.
growth in volume, variety and speed of
Richard Harrison is a digital business
ORCHARD & RED OLIVE data can be overwhelming, but seen in the
transformation and collaboration Orchard can be your trusted partner,
correct light, it can also be eye-opening
professional with over 20 years’ experience whether you’re on the path of business
Unlocking value through data insight in realising huge business efficiencies and
in the sales, project management & or digital transformation, want to achieve
revenue savings.
Richard Harrison, head of service products, development, consultancy, implementation improved RoI through the management of
Orchard, & Jefferson Lynch, client development We are at the forefront of predictive and training of business solution your assets and income, or even mobilise
director, Red Olive analytics, helping customers rethink good technologies and SaaS/cloud-based your staff so that they can be more
landlord/tenant relationships through applications. productive in the field.
better insight into tenants’ behaviour.
Mergers present us with many difficult Mandy Garrett is a dynamic IT and change Pobl Group was formed in 2016 from the
technology decisions, including the professional with over 15 years’ experience. merger of Seren Group and Grŵp Gwalia
duplication and variation of software and Leading a team of over 20 staff, she is and comprises several companies, 17,000
confusing data. responsible for all aspects of technology homes and over 2,500 people, making
at Pobl. a difference through housing, care and
We’ve navigated these challenges by support.
using our business intelligence team to Having previously worked for eight years in
buy time, save money and provide valuable telecoms, Dave Prince leads a team that has
insights while these challenges have modernised and simplified Pobl’s data estate
When it comes to Technology,
THURSDAY | UNIVERSITY | 1345
been addressed. With projects ranging in order to provide trustworthy reporting and
from merging data held in multiple HR, innovative solutions to Pobl’s information
POBL GROUP finance and housing management systems needs.
to replacing software with reports and
delivering Business Outcomes is the
Data beats software hands down!
insights, we’ve enriched our business and
Mandy Garrett, director of technology & business customer views.
solutions, & Dave Prince, lead architect for business
intelligence, Pobl Group
only thing that matters.
PowerObjects successfully enables Sam Dart is responsible for the organisational PowerObjects, an HCL Technologies
housing providers to embrace digital wide deployment of Microsoft Dynamics 365 Company, is a leader in delivering
transformation by delivering high- at Sovereign Housing, working in partnership Microsoft Business Applications solutions
performance, innovative technology with PowerObjects to deliver scalable, and Dynamics 365 workloads through
solutions built on Microsoft business resilient and innovative solutions. unparalleled offerings of service, support,
applications. education and add-ons.
Whether you are a housing provider or a supplier to the housing sector, we have a range of skills
and innovative solutions that are proven in helping organisations to maximise business value from
Join us as we explore the positive As a multi-year winner of Microsoft’s
disruption we’re enacting within the sector ‘Dynamics Partner of the Year’ award,
THURSDAY | UNIVERSITY | 1045
and hear from Sovereign Housing about
our partnership and their plans for the
PowerObjects strives to be the number-one
Microsoft Business Applications Provider technology and deliver outcomes aligned to your business priorities.
POWEROBJECTS & future to challenge the boundaries of in the world by delivering solutions that
SOVEREIGN HOUSING digital services and ways of working. help organisations to increase productivity,
IT Management Consultancy Business Insight Solutions
streamline business processes and build
Limitless delivery - Beyond the boundaries of housing better relationships.
• Strategy development and delivery • Information insight, control and governance
Will Thompson, housing solution specialist,
PowerObjects, & Sam Dart, head of digital technology
services, Sovereign Housing Association
• Business change and organisational • Community engagement and insight
capability • Digital quality and experience management
Cloud adoption is on everyone’s agenda, It’s becoming increasingly difficult for Rackspace is a leading provider of IT-as-a- • Intelligent sourcing and supplier relationship
but have you considered the potential businesses to understand, interpret and service in today’s multi-cloud world.
drawbacks? differentiate the broad array of cloud-based optimisation
technologies on offer. Leon Blakely’s role It delivers expert advice and integrated
Learn how to navigate the pitfalls and at Rackspace is to help customers cut managed services across applications,
protect your organisation against risk. through the complexity and deliver technical data, security and infrastructure, including
We’ve helped customers across numerous
sectors at different stages of their migration
solutions that benefit their business. public and private clouds and managed
hosting.
We are proud to be sponsoring the 10th Housing Technology Conference and Executive Forum.
WEDNESDAY | UNIVERSITY | 1100 journeys; we’ve seen it all. It’s not just
about technical understanding, but also Rackspace partners with every leading
For more information about our products and services please get in touch, or come and see us at
RACKSPACE
about helping your organisation to adjust
to cultural changes and to thrive through
technology provider, including Alibaba,
AWS, Google, Microsoft, OpenStack, Oracle,
the conference.
t ca
collaboration in today’s evolving digital SAP and VMware.
“The future is already here - It’s just not evenly
landscape.
distributed yet”
Leon Blakely, senior business development manager, Join us to understand how cooperating
Rackspace across the business and leveraging
unbiased expertise can ensure your costs
are contained and managed.
Itica Limited
Wellington House, East Road, Cambridge, CB1 1BH
24 | housing-technology.com
Telephone: 01223 393 539 Email: info@itica.com Web: www.itica.com
HOUSING TECHNOLOGY 2019 @housingtech #housingtech2019 | 25You can also read
