The Custom Choice Loan from SunTrust - Private Student Loan Proposal Academic year 2020-2021 SUNY Fredonia March 10, 2020 - Fredonia.edu

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The Custom Choice Loan from SunTrust - Private Student Loan Proposal Academic year 2020-2021 SUNY Fredonia March 10, 2020 - Fredonia.edu
The Custom Choice Loan®
from SunTrust
Private Student Loan Proposal
Academic year 2020-2021

SUNY Fredonia

March 10, 2020
The Custom Choice Loan from SunTrust - Private Student Loan Proposal Academic year 2020-2021 SUNY Fredonia March 10, 2020 - Fredonia.edu
March 10, 2020

Mark Zaffalon
Office of Financial Aid
SUNY Fredonia
280 Central Avenue, 209 Maytum Hall
Fredonia, NY 14063

Dear Mark,

Thank you for providing SunTrust with the opportunity to respond to SUNY Fredonia’s
Request for Information for private student loan lenders. SunTrust, in partnership
with Cognition Financial, has designed an innovative private student loan program
that offers your students and their families the ability to customize their loan options.

Our sophisticated loan platform enables approved applicants to select between a
fixed and a variable interest rate in the same application session. In addition, by
selecting from multiple repayment terms and options, students and their families can
determine the pricing and program that best meets their individual financing needs.
Last, after loan approval, students can consider an in-school refinance option allowing
them to add existing private student loans into the new loan for the purpose of
securing a new (potentially lower) interest rate, different repayment terms and/or
consolidating their loan balances. SunTrust is truly a leader in the private student
loan marketplace.

Thank you for your consideration. Please contact me if you have any questions
regarding this proposal.

Sincerely,

Julie Lawton
Manager, Business Development
Cognition Financial
(508) 954-3202
JLawton@cogfin.com
SunTrust
SunTrust is an organization driven by purpose and a personal touch and is passionate
about Lighting the Way to Financial Well-Being by helping clients, teammates and
communities achieve financial confidence.

As one of the nation's largest and strongest financial services companies, SunTrust offers
a full suite of products and services designed to meet the needs of our consumer,
business, corporate and institutional clients.

SunTrust knows that financial stress is prevalent in America, across all income levels. So,
we sparked the onUp Movement—to inspire everyone to move from financial stress to
confidence by taking the first step. Learn more at onUp.com.

For more details on SunTrust, visit suntrust.com.

Merger Update:

       Truist: Two Legacies, One Future

       BB&T and SunTrust, two iconic franchises, are combining in a merger of equals to
       create the sixth-largest U.S. bank holding company with 275 years of combined
       history serving clients and communities in high growth markets. The merger was
       completed in December 2019. The combined company will be named “Truist”.
       While there is a new name, you can be assured of the same great products and
       services. Schools will see no changes in lender codes or processing set up. BB&T
       was not previously offering private student loans, so we are excited to bring loan
       products to this population. As the transition to Truist continues, we will keep you
       updated along the way.
Lender, Originator & Servicer

SunTrust has been an education lender for nearly four generations and a provider of
private student loans since 1996. During this time, colleges and universities across the
U.S. have placed SunTrust on their preferred lender lists.

SunTrust has partnered with Cognition Financial to provide families the Custom
Choice Loan. The Custom Choice Loan origination process fully complies with federal
requirements under the Higher Education Opportunity Act (HEOA) and Truth in
Lending Act (TILA). In addition to program management, Cognition Financial has
school Business Development Managers located strategically throughout the United
States and stands ready to assist you with all your school’s loan processing and
product information needs.

American Education Services (AES), services the loans made under the Custom Choice
Loan Program. AES is a national provider of student financial aid services, serving
millions of students and thousands of schools through its loan guaranty, loan servicing,
financial aid processing, outreach, and other student aid programs. AES is a leader in
providing quality customer service to millions of student loan borrowers through its
highly trained and experienced customer service representatives.

SunTrust has never sold any Custom Choice Loans to investors. However, SunTrust
reserves the right to do so in the future.

Both SunTrust and Cognition Financial support responsible lending and are strong
proponents of smart borrowing. Before applying for a private student loan, SunTrust
recommends comparing all aid alternatives including grants, scholarships, and both
federal and private student loans. To view and compare the available features of
SunTrust private student loans, visit suntrust.com/studentloans.

Loan Overview & Program Information
The Custom Choice Loan program provides undergraduate and graduate students
competitive pricing, a choice of a fixed or variable rate, and borrower benefits that
encourage degree completion and thoughtful, informed borrowing decisions. The
application process provides added transparency by displaying, in the same session,
an estimated repayment calculation for the actual pricing offered.

The online application also allows applicants to customize their loan options and see
the impact of their choices on pricing before they make any commitment. The loan
requires school certification and can only be used to pay for educational expenses as
defined by the school.
Custom Choice Loan Overview
Product Name           Custom Choice Loan

Lender Name            SunTrust Bank

Lender Code            911304

Guarantor Code         Q14

NCHELP Servicer Code   Q12

                       (866) 296-3637
School Contact
                       Monday – Friday 9:00am-6:00pm ET
Information
                       PriorityService@cogfin.com

                       (866) 232-3889
Borrower Contact
                       Monday – Friday 9:00am-8:00pm ET
Information
                       Customchoice@alternativeloan.com

Application Link       suntrust.com/studentloans

Program Manager        Cognition Financial

                       American Education Services (AES)
                       Borrower Information (800) 233-0557
Loan Servicer          School Information (800) 443-0646
                       aessuccess.org
                       Monday through Friday 7:30 AM to 9:00 PM (ET)

School Certification   ELM, ScholarNet, SchoolCertify.com or Fax
Borrower Application & Disclosure Process

Application Highlights
The online application process for the Custom Choice Loan provides applicants
transparency by displaying, in the same session, an estimated repayment calculation
based on the pricing an applicant is offered. The applicant can then customize loan
options and see the impact of their choices on the loan pricing before they make a
commitment to final loan terms.

Applications are accepted up to 6 months in advance of the student’s academic period
start date.

The following processing features are available for applicants:
       •   Online, same session, initial credit review
       •   Online application including loan customization and real-time pricing
           calculations
       •   Our EasyInviteSM tool gives applicants a way to share the application with
           their cosigner during the application process
       •   As an added convenience of EasyInviteSM, a cosigner may start the
           application first and then invite the student to join once their information
           has been entered
       •   Phone support is available to help applicants with questions during the
           application process
       •   Applicants have the option to submit the Credit Agreement and Applicant
           Self-Certification Form and supporting documents via e-sign, document
           upload online, fax or mail

Title X of the Higher Education Opportunity Act – Process
Disclosure statements are provided in accordance with Regulation at the application,
approval and final stages of the loan process as detailed below:
       •   The Application & Solicitation Disclosure is part of the online application
           and is presented to, and must be acknowledged by, the student and, if
           applicable, the cosigner.
       •   The Approval Disclosure is presented electronically once all required
           documentation has been received/accepted from applicants and must also
           be acknowledged separately by the student and, if applicable, the
           cosigner. The student and, if applicable, the cosigner, have 30 days to
           accept the Approval Disclosure before the loan offer is withdrawn. A paper
           copy may also be mailed if requested by an applicant.
•   The Final Disclosure is generated online and mailed once the application is
           fully complete and approved. This is after school certification has been
           received. The Final Disclosure can also be emailed to the applicant(s). The
           Final Disclosure includes loan specifics and defines the rescission period in
           which an applicant may cancel the loan.

Status Detail for Applicants
Multiple options are available for applicants to determine the status of a loan
application:
   •   Online: Applicants may access the application system via the SunTrust website
       (suntrust.com/studentloans.com ) at any time to review application status and
       to identify what, if any, documentation is outstanding.
   •   Email/mail communications: Email reminders are sent to applicants every two
       calendar days for the first 20 days of the application period requesting missing
       information, such as income verification or any other documents needed to
       complete the loan process. If there is still outstanding information needed
       after this time, additional reminders are sent via email and mail.
   •   Phone: The program’s voice response unit is updated in order to provide up-to-
       date inquiries via phone after normal business hours.

Loan Details after the Loan is disbursed
Once the loan has been disbursed, loan information, account information, and
repayment information are available online through the servicer’s website at
aessuccess.org.
National SunTrust Custom Choice Loan Statistics
The sophisticated loan platform for the Custom Choice Loan enables families to select
between a fixed and a variable interest rate in the same application session. In
addition, by selecting from multiple repayment terms and options, families can
determine the loan options that best meet their individual financing needs.

The charts below represent the choices families are making. The timeframe used was
July 1, 2019-December 31, 2019 and uses SunTrust Custom Choice national school
channel, cosigned volume.
Custom Choice Loan Details
              The Student must:
                 •    Be enrolled at least half-time in a degree seeking program at an approved
                      school.
                 •    Be a U.S citizen or permanent resident alien.
                 •    Available for past due balances for up to three calendar months after the
Eligibility           academic period end date or graduation date.
                 •    Be the legal age of majority at the time of application, or at least 17 years of
                      age if applying with a cosigner who meets the age of majority requirements in
                      the cosigner’s state of residence.1
                 •    The Custom Choice Loan is not available to international students or
                      students/cosigners who permanently reside in Iowa or Wisconsin.

                 • Minimum Loan Amount: $1,0012
Borrowing        • Maximum Loan Amount: lesser of the cost of attendance less aid or
                      $65,0002
Amounts          • Aggregate Student Loan Limit (total amount of student loan debt
                   allowable): $150,0002

              The Custom Choice Loan utilizes a custom credit score that is not solely based on a
              commercially available credit score. Although a cosigner is not required, a
Credit        creditworthy cosigner may increase the likelihood of approval. The student borrower
Criteria      and/or cosigner must provide proof of the income stated on the application. Credit
              check is valid for 180 days and the loan must be scheduled for disbursement within
              210 days.3

              Interest Rates
                  •   Current variable APR range: 2.393% APR to 9.925% APR4
                  •   Current fixed APR range: 3.817% APR to 11.050% APR4

              Lowest APRs include a 0.50% interest rate reduction for auto pay from a SunTrust or BB&T
              account.5
Rates
              Interest Capitalization
              Interest is generally capitalized once prior to entering repayment of principal and
              interest and at the end of any deferment or forbearance period. For borrowers who
              elect the Immediate Repayment option, interest that accrues between the first
              disbursement and the final disbursement will be capitalized after the final
              disbursement.
Fees
              There are no application, origination or prepayment fees for either the fixed or
Required to   variable rate loan options.
Apply

              Interest Rate Reduction for Auto Pay5
              Borrowers can reduce their interest rate by up to 0.50% for auto pay.
                • 0.25% interest rate reduction for auto pay.
                • Additional 0.25% interest rate reduction for auto pay from a SunTrust or BB&T
                  account.

              Graduation Reward
              Upon graduation with a bachelor’s degree or higher, student borrowers can request a
Borrower      2% principal reduction to the net disbursement amount of the loan. Proof of
Benefits      graduation is required.6

              Cosigner Release
              Cosigner release option is available to borrowers after making 36 consecutive on-time
              payments.7

              Loan Forgiveness
              In the event of the primary borrower’s death or total and permanent disability, the
              loan will be forgiven; proper documentation is required.8

Repayment     Choice of Repayment Term:
Term          7, 10, or 15-year options9

              Choice of Repayment Options:
                 • Full Deferment10
Repayment
                 • Interest Only 10
Options
                 • Partial Interest10
                 • Immediate Repayment10

Grace
              The grace period is typically six months.11
Period
              The Custom Choice Loan offers the ability to refinance existing private student loans12
              into a new Custom Choice Loan. The new loan will combine funds for the upcoming
              semester/academic period with the private student loans that the student wants to
              refinance.
In-School
Refinance     This feature gives the student the flexibility to select a new repayment term and
Option        repayment option that best meets their current financial situation. This option is
              presented to applicants post-approval and lets them input the loans they’d like to
              refinance. The school is only required to certify the loan amount applicable to the
              current semester/academic period. For more details on this option, visit
              suntrust.com/loans/student-loans/private/inschool-refinance.
Deferment and Forbearance Options
Fully Deferred Repayment
Principal and interest payments may be deferred while the student is enrolled at least half-
time at an approved school and during the six-month grace period after graduation or
dropping below half-time status. The total initial deferment period, including the grace
period, may not exceed 66 months from the first disbursement date.

Additional Deferment Option
An additional 48 months of deferment is offered to borrowers who re-enroll or are
continuously enrolled at least half-time in a Title IV eligible school 66 months after the first
disbursement date. This option is also available to borrowers in a medical internship or
residency program. The additional deferment for re-enrollment provides additional deferment
to borrowers who have exhausted their in-school deferment eligibility as follows:
        •   Borrowers who elected the Full Deferment10 option may be eligible for an
            additional deferment period of up to 24 months of deferment from principal and
            interest payments and an additional period of interest only payments for up to 24
            additional months (depending on length of enrollment).
        •   Borrowers who elected the Interest Only Repayment10 or Partial Interest
            Repayment10 option may request an additional interest only period (of full interest
            payments) for up to 48 additional months (depending on length of enrollment).
        •   For loans with a 7 or 10 year9 principal and interest repayment term, additional
            deferment for re-enrollment shall extend the repayment period by the same
            number of months used by the additional deferment.
        •   In lieu of receiving written notification from the borrower, the Servicer may treat
            any notice of new enrollment from the School or the National Student
            Clearinghouse as written request for Additional Deferment and apply the
            deferment automatically.

Alternative Repayment Options
Alternative repayment options are available and provide up to 36 months of reduced
payments as follows:
        •   Up to 12 months of interest only payments with equal payments of principal and
            interest for the remainder of the repayment term.
        •   If a borrower or cosigner requests further assistance, an additional 24 months of
            interest only payments are available with equal payments of principal and interest
            payments for the remainder of the repayment term.
Armed Forces Deferment
U.S. Armed Forces service members are eligible for 36 months of additional deferment when
the borrower or cosigner (if applicable) is on active duty.

Hardship Forbearance
Borrowers may be granted up to 12 months of forbearance for economic hardship during the
life of the loan. Forbearance is granted in three-month increments. Borrowers can contact
AES to request forbearance.

School Processing Information for the In-School Amount
Loan Amount Changes
Loan amount can be changed by contacting Priority Service via phone at (866) 296-
3637 or email at priorityservice@cogfin.com. Loan amount changes can also be
submitted via your preferred CommonLine processing method.
Changes to increase the certified loan amount can be made up to the approved loan
amount reflected on the Credit Agreement. These changes can be made via school
recertification up to 30 days after the loan is initially setup for disbursement prior to
the first disbursement being funded.
Disbursements
Funds for Custom Choice Loans are sent to the school. Disbursements can be made
daily or on specific days of the week, as requested by your office in up to four
disbursements within the academic period. Before funds can be disbursed, the
following will be verified:
       •   All Title X disclosures have been presented
       •   Applicant Self-Certification form has been received
       •   Student and cosigner, if applicable, have accepted the terms of the loan as
           identified in their Approval Disclosure
       •   School certification received
       •   Rescission period, as outlined in the Final Disclosure, has expired

Refunds
For full refunds, the school has 60 days from the original disbursement date to
completely cancel the loan. If a full refund is received from the school more than 60
days after the original disbursement, the student is responsible for the accrued
interest.
Cancellations
The school, student or cosigner can cancel a specific disbursement, or the entire loan,
at any time prior to the disbursement date. To refund or cancel a loan that has been
disbursed via EFT, your school has two options:
   •   Return the funds via EFT
   •   Issue a check payable to SunTrust and send it to the one of the following
       addresses:
           SunTrust Custom Choice Loan
           Attention: Loan Disbursement
           PO Box 848108
           Boston, MA 02284-8108

           Overnight:
           SunTrust c/o Cognition Financial
           Attn: Funding Department
           200 Clarendon Street, 3rd Floor
           Boston, MA 02166

Please include the following information with the check:
           Student’s name and Loan ID number
           Dollar amount of disbursement to be cancelled
           Original disbursement date
           Reason for cancellation

Early Awareness & Default Prevention
SunTrust believes it is not only important to provide smart borrowing information at
the beginning of the loan process, but to educate borrowers on their repayment
responsibilities throughout the process. Historically, the student’s very first payment
due is often the payment that is late or missed. In the spirit of education and assisting
the establishment of a positive credit history, the following plan has been developed
to help borrowers understand exactly when their repayment begins and how to
effectively manage private student loan debt.

Early Awareness Communications, prior to first payment due date:
       •   Approximately 45-60 days prior to repayment, a welcome package is mailed
           to all borrowers and cosigners.
       •   Approximately 30 days prior to repayment, an email is sent to all borrowers
           and cosigners advising them that the loan is going into repayment and also
           explains payment options.
•   Prior to repayment, all borrowers and cosigners are called to advise them
           that their loan is entering repayment.
       •   Approximately one day after the initial bill is sent, an email is sent to all
           borrowers and cosigners advising the bill was sent and that the payment is
           due.

Default Management
AES, the Custom Choice Loan servicer, has created an informational website,
YouCanDealWithIt.com, that guides borrowers and parents through all aspects of the
student aid process—prior to attending, during, and post-college. It gives practical
advice to parents, students (undergrad and graduate), and college graduates about
common financial situations they may be facing. The site does this by offering tips,
calculators, resources, helpful budgeting guidelines, information about student loans,
and more.

YouCanDealWithIt.com also has valuable resources that financial aid offices can take
advantage of. It provides information that helps schools create a default
management prevention plan and educate their students about education loans and
debt management to allow for a seamless transition from the classroom to the
working world.
       •   Financial Wellness Curriculum: A series of PowerPoint presentations on
           topics that are important to today’s college student, such as financial
           wellness, understanding financial aid and how to establish good credit.
           These presentations are the perfect complement to your current
           orientation program or exit counseling. This curriculum can help teach your
           students the basics about money management and arm them with tips and
           information to help them make smart, educated financial decisions.
       •   Creating a Default Prevention Plan: Developed to assist schools in creating
           a default prevention plan and advising your students about educational
           loans and debt management to allow for a seamless transition from the
           classroom to the working world. This includes a three-step letter series, a
           default aversion roster, knowing your cohort default rate and providing
           sample call scripts and scenarios to explore the best possible options
           available for dealing with delinquent student loan borrowers.
       •   Calculators and Downloadable Forms: Estimate monthly student loan
           payments using the calculator appropriate to the type of repayment plan.
           Also download and keep on hand deferment and forbearance forms for
           student borrowers who are interested in and qualify for deferment and
           forbearance options.
Informative Website
Among the support SunTrust provides to borrowers and financial aid officers is a
comprehensive website at suntrust.com/studentloans. Website elements include:
       •   Custom Choice Loan information, including eligibility requirements and
           borrower benefits
       •   Ways to Pay for College - resources for students and their families
       •   Scholarship search tools
       •   A step-by-step application checklist
       •   College Loan Calculator and repayment examples
       •   FAQ and glossary of financial aid terms
       •   Money management tips, including budgeting information
       •   Federal financial aid information
       •   Informational guides for Student Nursing and Business Degree candidates

Educational Materials for Students
SunTrust has created high-quality, easy-to-read college guides and articles about
student loans and paying for college. As part of its mission to minimize delinquency
and default rates, debt management guides are also available with helpful
information about budgeting, saving, and identity theft. To order any of these
materials, please contact your dedicated Business Development Manager.
Disclosures

SunTrust now Truist. ©2020 Truist Financial Corporation. SunTrust®, Truist, the SunTrust logo and
Custom Choice Loan® are service marks of Truist Financial Corporation. All rights reserved. SunTrust
reserves the right to change or discontinue this Custom Choice Loan program without notice. This loan
program is subject to approval under the SunTrust credit policy and other criteria and may not be
available in certain jurisdictions.

The contents of this proposal are confidential and contain information that is proprietary to SunTrust
Your school agrees that this proposal and its contents shall be maintained in confidence and may only
be disclosed to employees of the school who need to know this information for the purposes of
evaluating this proposal. SunTrust reserves the right to revise the proposal at any time. This proposal
cannot be released beyond your institution unless so required by state or other applicable law. Before
release, SunTrust requests notification so that opportunities for redaction are available to SunTrust
under the prevailing statutes.

EasyInviteSM is a registered service mark of Cognition Financial. Cognition Financial is not an affiliate of
Lender.

Before applying for a private student loan, SunTrust recommends comparing all financial aid
alternatives including grants, scholarships, and both federal and private student loans.

1
 The legal age for entering into contracts is 18 years of age in every state except Alabama (19 years
old), Nebraska (19 years old, only for wards of the state), and Mississippi and Puerto Rico (21 years
old).
2
  The minimum loan amount is $1,001 with exceptions based on the student’s state of permanent
residence, as follows: Alaska: $5,001, Colorado: $3,001, New Mexico: $2,501, Oklahoma: $5,201, Rhode
Island: $5,001, South Carolina: $3,701. The maximum annual loan limit to cover in-school expenses for
each academic year is determined by the school’s cost of attendance, minus other financial aid, such
as federal student loans, scholarships or grants, up to $65,000. The loan amount must be certified by
the school. If the In-School Refinance Option is chosen, the maximum amount that can refinanced is
$150,000 minus the amount to cover in-school expenses. In any event, the loan amount cannot cause
the aggregate maximum student loan debt (which includes all student loans and certain unsecured
consumer debt) to exceed $150,000 per applicant (on cosigned applications, separate calculations are
performed for the student and cosigner).
3
 Initial credit approval is valid for 180 calendar days from the date on which SunTrust obtained a credit
report. If the loan is not scheduled for disbursement within this time period, the application will be
withdrawn.
4
  Interest rates and APRs (Annual Percentage Rates) depend upon (1) the student’s and cosigner’s (if
applicable) credit histories, (2) the repayment option and repayment term selected, (3) the requested
loan amount and (4) other information provided on the online loan application. If approved, applicants
will be notified of the rate applicable to your loan. Rates and terms are effective for applications
received after 3/1/2020. The low APRs assume a 7-year $10,000 loan with two-disbursements, no
deferment and payments beginning 30-60 days after the last disbursement via auto pay from a SunTrust
or BB&T account (see Footnote 5 for information about the auto pay discount). The high APRs assume a
15-year $10,000 loan with two disbursements and full-deferment. The variable interest rate for each
calendar month is calculated by adding the current index (One-month LIBOR index) to your margin.
LIBOR stands for London Interbank Offered Rate. The One-month LIBOR is published in the "Money
Rates" section of the Wall Street Journal (Eastern Edition). The One-month LIBOR index is captured on
the 25th day of the immediately preceding calendar month (or if the 25th is not a business day, the
next business day thereafter), and is rounded up to the nearest 1/8th of one percent. The current One-
month LIBOR index is 1.625% on 3/1/2020. The variable interest rate will increase or decrease if the
One-month LIBOR index changes or if a new index is chosen. The applicable index or margin for
variable rate loans may change over time and result in a different APR than shown. The fixed rate
assigned to a loan will never change except as required by law or if you request and qualify for the
auto pay discount.
5
  Earn an interest rate reduction for making automatic payments of principal and interest from a bank
account (“auto pay discount”) by completing the necessary direct debit form provided by the Servicer.
Earn a 0.25% interest rate reduction when you auto pay from any bank account and an extra 0.25%
interest rate reduction when you auto pay from a SunTrust or BB&T checking, savings, or money market
account. The auto pay discount will be applied after the Servicer validates your bank account
information and will continue until (1) three automatic deductions are returned for insufficient funds
during the life of the loan (after which the discount cannot be reinstated) or (2) automatic deduction
of payments is stopped (including during any deferment or forbearance, even if payments are made). In
addition, the extra 0.25% interest rate reduction for auto pay from a SunTrust or BB&T checking,
savings or money market account will be discontinued if automatic payments are no longer made from
one of the aforementioned accounts. In the event the auto pay discount is discontinued, the loan will
accrue interest at the rate stated in your Credit Agreement. The auto pay discount is not available
when payments are deferred or when the loan is in forbearance, even if payments are being made.
Please note that SunTrust and BB&T have branch locations in certain states (visit suntrust.com or
BBT.com to determine locations). Most transactions can be performed online or over the phone,
however some infrequent transactions may require visiting a branch. This is not a solicitation to open
such accounts. Some products may have an associated cost.
6
 The 2% principal reduction is based on the total dollar amount of all disbursements made, excluding
any amounts that are reduced, cancelled, or returned. To receive this principal reduction, it must be
requested from the servicer, the student borrower must have earned a bachelor’s degree or higher and
proof of such graduation (e.g. copy of diploma, final transcript or letter on school letterhead) must be
provided to the servicer. This reward is available once during the life of the loan, regardless of
whether the student receives more than one degree.
7
 A cosigner may be released from the loan upon request to the servicer, provided that the student
borrower is a U.S. citizen or permanent resident alien, has met credit criteria, and met either one of
the following payment conditions: (a) the first 36 consecutive monthly principal and interest payments
have been made on-time (received by the servicer within 10 calendar days after their due date) or (b)
the loan has not had any late payments and has been prepaid prior to the end of the first 36 months of
scheduled principal and interest payments in an amount equal to the first 36 months of scheduled
principal and interest payments (based on the monthly payment amount in effect when the most
recent payment is made). As an example, if 30 months of consecutive on-time payments have been
made, and then, based on the monthly payment amount in effect on the due date of the 31st
consecutive monthly payment, a lump sum equal to 6 months of payments is paid, the payment
condition will be satisfied. Cosigner release may not be available if a loan is in forbearance.
8
  If the student dies after any part of the loan has been disbursed, and the loan has not been charged
off due to non-payment or bankruptcy, then the outstanding balance will be forgiven if the servicer is
informed of the student's death and receives acceptable proof of death. If the student becomes totally
and permanently disabled after any part of the loan has been disbursed and the loan has not been
charged off due to non-payment or bankruptcy, the loan will be forgiven upon the servicer’s receipt
and approval of a completed discharge application. If the student borrower dies or becomes totally and
permanently disabled prior to the full disbursement of the loan, and the loan is forgiven, all future
disbursements will be cancelled. Loan forgiveness for student death or disability is available at any
point throughout the life of the loan.
9
  The 15-year term is only available for loan amounts of $5,000 or more. Payment examples (all assume
45-month deferment period, a six-month grace period before entering repayment, no rate reduction
for auto pay and the Partial Interest Repayment option): 7-year term: $10,000 loan disbursed over two
transactions with a 7-year repayment term (84 months) and an 7.991% APR would result in a monthly
principal and interest payment of $192.87. 10-year term: $10,000 loan disbursed over two transactions
with a 10-year repayment term (120 months) and an 8.455% APR would result in a monthly principal
and interest payment of $156.28. 15-year term: $10,000 loan disbursed over two transactions with a
15-year repayment term (180 months) and an 8.935% APR would result in a monthly principal and
interest payment of $130.28.
10
  Any applicant who applies for a loan the month of, the month prior to, or the month after the
student’s graduation date, as stated on the application or certified by the school, will only be offered
the Immediate Repayment option. The student must be enrolled at least half-time to be eligible for the
partial interest, fully deferred and interest only repayment options unless the loan is being used for a
past due balance and the student is out of school. Making interest only or partial interest payments
during in-school deferment (including the grace period) will not reduce the principal balance of the
loan. With the Full Deferment option, payments may be deferred while the student is enrolled at least
half-time at an approved school and during the six month grace period after graduation or dropping
below half-time status, but the total initial deferment period, including the grace period, may not
exceed 66 months from the first disbursement date. The Partial Interest Repayment option (paying
$25 per month during in-school deferment) is only available on loans of $5,000 or more. See footnote 9
for repayment examples. With the Immediate Repayment option, the first payment of principal and
interest will be due approximately 30-60 calendar days after the final disbursement date and the
minimum monthly payment will be $50.00. There are no prepayment penalties.
11
  Typically the grace period is the earlier of six months from the date (a) the student graduates, (b)
the student drops below half-time status or (c) 60 months from the first disbursement date. The
Immediate Repayment option does not have a grace period.
12
  Private student loans that can be refinanced with a new SunTrust private student loan are private
student loans and private consolidation loans that the student applicant used for, or used to refinance
loans used for, certain postsecondary expenses, not currently past due. Loans that cannot be
refinanced into this loan are (1) private student loans for which the student applicant is not the
primary borrower, (2) Federal student loans, and (3) student loans made by an educational institution.
Loans being refinanced must have been used for “qualified higher education expenses”. Qualified
higher education expenses as defined by the Internal Revenue Code inclusive of Higher Education Act’s
“cost of attendance” definition. Visit suntrust.com/loans/student-loans/private/inschool-refinance to
learn more about the In-School Refinance Option.
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