THE GRASS IS - TWC Difference
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THE GRASS IS GREENER
THE DRIVING FORCE IN AUSTRALIAN PHARMACY. From the moment we decided to bring TerryWhite Chemmart to market, we knew it would be a force to be reckoned within the Australian pharmacy landscape. And 18 months on, I am proud to say that now, more than ever, we are delivering on our promises to provide easier access to pharmacists, expert health advice and better value for every Australian. The delivery of this vision is through you – our pharmacist partners – who touch the lives of Australians every single day. The velocity of change in our industry and the broader retail sector is extraordinary. With each and every TerryWhite Chemmart our goal is to become the favourite pharmacy in every local community. The path ahead, while challenging, provides us with every opportunity to succeed and we look forward to being with you together on this journey. Anthony White, CEO 2 TerryWhite Chemmart
Terry White Chemists and
Chemmart officially merge to
CHEMPLUS ESTABLISHED CHEMMART BECOMES form the largest community
IN SOUTH AUSTRALIA A NATIONAL BRAND pharmacy network in Australia
1986 1996 2016
1964 1994 2015
FIRST
TERRY WHITE CHEMIST
OPENS
TERRY WHITE CHEMISTS
ESTABLISH FRANCHISE
TERRY WHITE CHEMISTS
ACQUIRES CHEMPLUS
With a rich history, we are proud that together
we’ve brought TerryWhite Chemmart to market –
Australia’s largest pharmacy brand with a network
of close to 500 pharmacies across the country.
“
TerryWhite Chemmart 3
BETTER HEALTH
FOR ALL
AUSTRALIANS
There are over 24 MILLION AUSTRALIANS
and we believe each one of them deserves to
lead the healthiest life possible.
From first breaths to golden years,
all Australians – our fathers, mothers,
grandparents, sons and daughters – deserve
to have a committed, caring health partner
by their side every step of the way.
That’s 24 million reasons for us to get up in
the morning; 24 million reasons for our health
professionals to tailor personalised solutions
to meet individual customer needs.
That’s how we give every Australian the best
chance of being as healthy and full of life as
humanly possible. Or, as we like to say at
TerryWhite Chemmart, partnering with all
Australians to help keep them
‘Alive & Well’.
AUSTRALIA’S
FAVOURITE
PHARMACY
Unrivalled access to the BEST
PHARMACISTS and the best range
of competitively-priced products.
4 TerryWhite Chemmart
OUR VALUES HEALTH IS OUR HEARTBEAT
• Provide the highest quality health and wellbeing products and services
We have • Empower people with the information and support they need to make
H.E.A.R.T.
personal health choices
• Improve the overall health and wellbeing of our customers, our team and
the community we serve
EXCEPTIONAL CUSTOMER EXPERIENCES
• Customers and Members are key partners in our business, we aim
to build long-term customer relationships
• Respect our Customers and Members, consider them in all we do aiming
to satisfy and delight
• Actively listen to understand and genuinely empathise with people’s realities
• Make decisions that put our Customers and Members first
ALWAYS IMPROVING AND GROWING
• Move with speed and agility
• Strive to continually make things better and easier
• Think outside the box, never accepting the status quo
• Review and apply learnings to achieve continuous improvement
RELIABLE AND ACCOUNTABLE
• Be responsible for achievement of outcomes
• Communicate progress with stakeholders
• Be honest and transparent
TOGETHER WE DELIVER
• Respect and value differences in people
• Communicate effectively and proactively engage with others
• Collaborate to deliver the best solution and take collective accountability
• Recognise excellence/achievements and coach each other to succeed
• Celebrate our successes
TerryWhite Chemmart 5
BRAND POSITIONING
IN THE MARKETPLACE
While some of our competitors use If it’s a beauty offer you need, At the heart of everything we do is
price as their only lever, we believe in we can help you build an offer that HEALTH – some might even call it
building a business based on your is right for your store. our heartbeat.
local community and taking into
consideration your demographics But we won’t over-stock or over-range We are building on health differentiation
and customer mix. you – our beauty offer is tailored every day and as a TerryWhite Chemmart
to ensure you have the right mix of pharmacy and with health at the centre,
products for your pharmacy and for you can do what it is you do best.
your customers.
That is, be the very best pharmacist you
can be to help improve your patients’
health.
6 TerryWhite Chemmart
OUR BUYING
PERSONAS
MODERN FAMILY – YOUNG AT HEART – KEEPING UP –
RENATA HELEN FRANK
“I’m a busy person and have a lot of “I’m getting older, but I’m still active “My body is letting me down at times
people who depend on me so I cannot and healthy and in-tune with my body. and I worry about my health and trust
afford to get sick. I find it difficult to I look for products to keep me mobile my doctor’s advice on the best care.
look after my health when I have so so my joints and bones are flexible He recommended I take fish oil for my
many others to care for.” and strong.” heart, joints and bones.”
Renata prioritises convenience and value Helen is always on the lookout for new Frank tends to use traditional medical
for money over everything. It is likely her health and wellness products from approaches and finds it difficult to
pharmacy of choice is based on what’s trusted brands that are proven to work exercise regularly. He spends time
near her medical centre. She likes the and will often try new variants, especially in the city with his grandchildren or
convenience of being able to get family when endorsed by a reputable source. going on cruises, but he still gets his
flu shots at the pharmacy and will also She also likes to have new products and prescriptions from his local pharmacy
pick up her beauty products of choice specials pointed out when she is in-store. where everyone knows him by name.
while in-store. The beauty/skincare She likes taking advantage of multi-buy He has recently signed up to the Health
advice is also appreciated. Dr Google is promotions and looking for inspiration App to help him remember to take his
her friend and she is an avid reader of in catalogues to plan ahead. She regular medication. Personalised service
catalogues and special deals as she enjoys tangible and frequent rewards is important to Frank; he values the
loves a bargain. as a benefit of belonging to a loyalty extended services his pharmacy provides
program. such as regular blood pressure checks.
TerryWhite Chemmart 7
HEALTH IS AT THE HEART OF EVERYTHING WE DO. With an ageing population and an ever-increasing demand on our health system, we believe that pharmacists and pharmacies have an ever-expanding role to play in the primary health care sector for Australia. TerryWhite Chemmart is uniquely positioned as the brand that differentiates on health – whilst others may focus on price or beauty, it is our core offer and support that allows you to become the central element of your community health hub. We are committed to ensuring every Australian has easier access to pharmacists and expert health advice every day. After all, over 7 million Australians need a pharmacy every week – why not yours?
Home
Prescription Medications (3)
ABCSTATIN TABLET 40MG
No
ABCheart (Sample)
Supply Left >
0 Repeats Left
ABCHEAD TABLET 200MG
5 Days
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ABCAMOL 100MCG
30 Days
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Missing Medicines?
If a medicine hasn’t appeared within 24 hours,
please check with your pharmacist.
My Non-Prescription Medications (0)
Add Non-Prescription Med or
Vitamin
Home Messages Tap-To-Refill Pharmacy More
HEALTH TECHNOLOGY TWCM HEALTH APP
There are over 26 million smart phones in In partnership with MedAdvisor, we’ve developed the
Australia – more than one for every person. TerryWhite Chemmart Health App – an app with enhanced
capability to help customers manage their health, their
Average medication adherence rates hover around 50%. prescription needs and connect with you on a deeper level.
With technology we are helping to improve this, and through Tap to refill prescriptions – ensuring scripts are ready when
the TerryWhite Chemmart Health App you can be assured that patients arrive in your pharmacy.
we are focused on the evolution of digital health.
Medication reminders – helping patients monitor and maintain
We’re building systems that help keep your customers their adherence to medication.
connected to you while helping them track their health
and medication needs with ease. Carer Mode – with an ageing population and the rise of
in-home care, Carer Mode makes it easy to manage medication
for loved ones.
Health Programs – TerryWhite Chemmart Health Programs
are built in to MedAdvisor to help customers manage their
health conditions and connect with you before, during and after
pharmacist consultations.
PlusOne – we use PlusOne to help manage your customer
health journey and make it easier for you to access programs,
health information and make 6CPA claims streamlined.
TerryWhite Chemmart 9
Blood Pressure Flu Vaccinations
Checks
Asthma Hearing Checks
HEALTH PROGRAMS HEALTH CHECK
Understanding that pharmacists and pharmacy assistants can A simple 5 point health check that provides a snapshot
play a significant role in primary healthcare, we provide a suite of a customer’s health and allows for referral or further
of health programs that allow you to easily and effectively consultation from the pharmacist.
assist customers to understand and manage their health more
effectively. The Health Check includes:
• Total Cholesterol
Our Health Programs are simple and effective and we work
• Random Blood Glucose
within the scope of pharmacy practice. With automated
referral pathways to ensure we help to build a collaborative • BMI
allied-health network in your community. • Blood Pressure
• Lifestyle
The TerryWhite Chemmart Health Check is a foundation
health service for all of our pharmacies and provides the
platform for us to grow our authority in health.
10 TerryWhite ChemmartDEFEND YOURSELF
THIS WINTER
DEFEND YOURSELF THIS WINTER
2017 WAS ONE OF THE WORST
OUTBREAKS OF INFLUENZA
IN AUSTRALIA SINCE 2009.
As influenza can be a potentially fatal disease it is important to protect
yourself and your family during the flu season. The flu season generally
begins in March, peaks in August and can circulate widely up until
November.
QUICK & WALK-INS EXPERT
How is influenza different to a cold?
Influenza is different to the common cold, which is much less severe – when
CONVENIENT AVAILABLE ADVICE
you have the flu you will know it. Most people think that when they have a
runny nose or a sore throat that they have the “flu” but usually, this is not
the case. They usually have a common cold, which is a short-term, mild
illness which, although inconvenient, is rarely debilitating. The “cold” is
DEFEND YOURSELF caused by a range of viruses, which are different from the influenza virus.
THIS WINTER COLD FLU
SPEAK TO YOUR PHARMACIST TODAY»
COMMON • Sore throat • High fever
SYMPTOMS • Stuffy or runny nose • Chills
• Congestion • Severe cough
• Sneezing • Headaches
• Coughing • Muscle aches
QUICK & WALK-INS EXPERT • Slight fever (mostly in children) • Extreme exhaustion
CONVENIENT AVAILABLE ADVICE
»Service fees apply. Flu vaccinations can only be provided to customers aged over 18 years old (16 years old in South Australia). For vaccinations for younger customers and children, please see your GP. Please arrive 5 minutes prior to your appointment and be aware you will need to remain in store for a
DURATION Cold symptoms usually last for When you have the flu you can be further 15 minute observation period. Some customers may be eligible for the free flu vaccination – please speak to your pharmacist or GP to see if you are eligible. Important: Some people may not be eligible for the flu vaccination. Please speak with one of our pharmacists to confirm if you are eligible.
Visit www.terrywhitechemmart.com.au/flu for more information. TM15929
about a week. During the first contagious from 1 day before you
three days that you have cold have any symptoms. You can remain
symptoms, you are contagious. contagious and have symptoms
generally around 2-5 days. However,
SPEAK TO YOUR PHARMACIST TODAY +
in some cases it can last up to 2 weeks
Source: www.flusmart.org.au
+Terms and conditions apply. See staff for details. TM15929
BOOK YOUR FLU SHOT TODAY»
Store Name: .......................................................................................
TM15929 100mm disc doublesided .indd 1 8/02/2018 10:13 AM
Appointment Date: ......................................................................
Appointment Time: ......................................................................
»Service fees apply. Flu vaccinations can only be provided to customers aged over 18 years old
(16 years old in South Australia). For vaccinations for younger customers and children, please
see your GP. Please arrive 5 minutes prior to your appointment and be aware you will need to
remain in store for a further 15 minute observation period. Some customers may be eligible
for the free flu vaccination – please speak to your pharmacist or GP to see if you are eligible.
Important: Some people may not be eligible for the flu vaccination. Please speak with one
of our pharmacists to confirm if you are eligible. Visit www.terrywhitechemmart.com.au/flu
for more information. TerryWhite Chemmart® reserve the right to correct printed errors.
TerryWhite Chemmart® is a registered trademark of TWC IP Pty Ltd ACN 136 833 611 and
used under licence by TW&CM Pty Ltd ACN 136 833 620. TM15929
VACCINATION PROGRAMS
As legislation changes, we are building on our Flu Vaccination program
to ensure our pharmacists are confident and capable with the delivery
of all available vaccines.
We worked with 250 corporate partners in 2018 to look after
the health of their employees.
In 2018 we will have
delivered close to 200,000
Flu Vaccinations
and increased our
pharmacist-administered
vaccination service.
TerryWhite Chemmart 11✓ASTHMA START THE YEAR WITH AN
ASTHMA
K TO
SCHO
OL
BAC
PLAN SCHO
BACK
TO
PLAN
It’s back to school time
OL
and a peak season for asthma.
BOOKS Make sure your child’s Asthma Plan
is TOP OF YOUR TO-DO LIST.
UNIFORMS IT’S EASY AS 1, 2, 3…
1. Review & update your child’s Asthma Plan with your GP
2. Visit TerryWhite Chemmart to purchase your child’s
reliever medication and a spacer
3. Share your plan with the school and provide them with a
spare reliever in case of an asthma attack
Ask us how you can be asthma Our professional healthcare experts can provide
ready and receive your advice and support to better manage your child's
asthma. They’ll also help you comply with school
FREE bag tag & asthma spacer
name: requirements to ensure your medication and spacer
class: is clearly labelled with your child’s name.
name sticker. Speak with one of our
name: One per customer. While stocks last. pharmacists today
class: name:
class:
and receive your
FREE bag tag & asthma
PROUDLY name:
class:
spacer name sticker.
PARTNERING One per customer. While stocks last.
WITH
PROUDLY
PARTNERING
TM15523 JAN A_Counter Mat.indd 1 7/12/2017 1:26 PM WITH
TM15523 JAN A DL FLyer.indd 1 6/12/17 1:21 pm
Name:
.........
Class: ... ...........................
... ............
............
........
BACK TO SCHOOL
ASTHMA PROGRAM
In partnership with Asthma Australia we provide
you with the tools and knowledge to help parents, PUT YOUR CHILD’S BAC
SCHO
K TO
teachers and school aged children build awareness
ASTHMA OL
PLAN
and capability around asthma management.
TOP OF THE BACK TO SCHOOL LIST.
In 2019 we will again be partnering with Asthma
FREE bag tag & asthma
Australia to conduct a comprehensive campaign spacer name sticker
in conjunction with Back to School and the launch name:
class:
of the TerryWhite Chemmart Asthma Program.
name:
name:
Our aim is to be the pharmacy of choice when
class:
class:
it comes to helping patients manage their
One per customer. While stocks last.
asthma better. Our professional healthcare experts can provide advice and support to better manage your child’s asthma.
They’ll also help you comply with school requirements to ensure your medication and spacer is clearly labelled
with your child’s name.
PROUDLY
PARTNERING
WITH
TM15523 A1 Portrait Poster.indd 1 6/12/17 2:23 pm
12 TerryWhite ChemmartEND-TO-END END-TO-END
CAPABILITIES CAPABILITIES
HELPING YOU
UNDERSTAND
AND MANAGE
YOUR PAIN
KNOW SPECIALTY SPECIALTY
YOUR PAIN PHARMACY PHARMACY
Patient data management 500+ TWC pharmacies Patient data management 500+ TWC pharmacies
THERE ARE • enrolments
• match postcode to pharmacy
• Geographically spread to maximise patient access • enrolments
• match postcode to pharmacy
• Geographically spread to maximise patient access
MANY CAUSES
Patient appointment scheduling system Patient appointment scheduling system
Call centre capability • By time and geography Call centre capability • By time and geography
OF PAIN IN
On-line management system Medication adherence management support program On-line management system Medication adherence management support program
• Push notifications • Push notifications
Patient support options Patient support options
A guide to living well despite persistent pain
THE BODY.
• SMS reminders Online training academy • SMS reminders Online training academy
• Injection training
Reconciliation reporting
The national network prepared to manage the emerging scope • Injection training
Reconciliation reporting
The national network prepared to manage
• Appointment reminders
• Feedback to physician Masterclass training system
of Specialty Pharmacy. • Appointment reminders
• Feedback to physician Masterclass training system
of Specialty Pharmacy.
PV monitoring and reporting Data Management – Adherence rates from dispense data PV monitoring and reporting Data Management – Adherence rates from dispense data
Reporting – Program data Reporting – Program data
TWO DISTINCT TerryWhite TerryWhite
CLASSIFICATIONS
OF PAIN ARE Chemmart Chemmart
“ACUTE PAIN” ANDChemmart pharmacies have been providing
TerryWhite ZEST are a leading healthcare communications agency TerryWhite Chemmart pharmacies have been providing ZEST are a leading healthcare communications agency
who, for more than 10 years, have partnered with who, for more than 10 years, have partnered with
“PERSISTENTcommunity
PAIN”pharmacy services for more than 50 years to
continuing care facilities, patient populations with special manufacturers to provide support and pharmaceutical
community pharmacy services for more than 50 years to
continuing care facilities, patient populations with special manufacturers to provide support and pharmaceutical
needs and non-traditional drug formats (e.g. specialised access programs to patients and healthcare needs and non-traditional drug formats (e.g. specialised access programs to patients and healthcare
compounds, biologic therapies). professionals through print, digital, telephone, compounds, biologic therapies). professionals through print, digital, telephone,
face-to-face and pharmacy interactions (e.g. product face-to-face and pharmacy interactions (e.g. product
The success of our service offerings is built on our people. The success of our service offerings is built on our people.
familiarisation programs, special access programs, familiarisation programs, special access programs,
Our dedicated team is trained to deliver on the specific Our dedicated team is trained to deliver on the specific
at-home injection training). at-home injection training).
needs of providing specialty medications in community needs of providing specialty medications in community
pharmacies. ZEST’s position as a leading provider of patient services pharmacies. ZEST’s position as a leading provider of patient services
is built on our dedication to deliver quality patient care is built on our dedication to deliver quality patient care
TerryWhite Chemmart is a national company operating TerryWhite Chemmart is a national company operating
through data-driven, tailored solutions. Our patient support through data-driven, tailored solutions. Our patient support
in all states across the country under several banners in all states across the country under several banners
provides medication management, health advice and provides medication management, health advice and
including, Terry White Chemists, Chemplus and Chemmart. including, Terry White Chemists, Chemplus and Chemmart.
medication and prescription reminders. medication and prescription reminders.
TerryWhite Chemmart is renowned for leading the retail TerryWhite Chemmart is renowned for leading the retail
Registered nurses and program coordinators ensure the Registered nurses and program coordinators ensure the
pharmacy community in provision of expanded pharmacy pharmacy community in provision of expanded pharmacy
timely delivery of specialty medicines and the provision timely delivery of specialty medicines and the provision
services, including flu vaccinations. services, including flu vaccinations.
of product specific training for pharmacy staff including of product specific training for pharmacy staff including
We now operate 500 retail locations across the country. handling, storage, pharmacovigilance and patient We now operate 500 retail locations across the country. handling, storage, pharmacovigilance and patient
counselling. counselling.
We create customised scalable solutions for the delivery We create customised scalable solutions for the delivery
and administration of specialty products. and administration of specialty products.
This document has been prepared by a group comprising Terry White Chemists, Chemmart Pharmacies, Chemplus and ZEST. This document has been prepared by a group comprising Terry White Chemists, Chemmart Pharmacies, Chemplus and ZEST.
TM16576 - Pain Booklet_single pages.indd 1 8/08/2018 11:56 AM TM16576 - Pain Booklet_single pages.indd 2 8/08/2018 11:56 AM
STATE The program development and management fees will BENEFITS OF THE NETWORK
OF THE
be charged in exchange for the following services:
1. Complete development of network offering, Patients Prescribers Sponsors
INDUSTRY
education and audit management, reimbursement
system, data and intelligence management. Ease of access to specialty Known access points for specialty medications Trusted national distribution network
medications in the community. in the community. of community pharmacies for specialty
2. Patient is to be enrolled in the network management
medications.
program and communicated with continuously
throughout the process. Trust in capable pharmacy Trust in provision of specialty pharmacy Ability to drive improvements in
a. Sign up is achieved via the following process: providers. medications by network providers. medication access and adherence
i. Prescriber informs patient of network through community pharmacy.
ii. Prescriber completes automated contact with
Key contacts in the community – Closed communication network with pharmacy Access to dispense level data in the
network
simple access to knowledgeable and patient. Point in time access to patient community pharmacy network to reflect
iii. Network contacts patient to provide list of
The recent emergence of specialty medications in the providers when needed. adherence data. performance improvements.
pharmacies enrolled in the network and allowing
Australian retail pharmacy market has attracted a great
patient choice
deal of attention. To date, there have been no providers
who have delivered a top to bottom solution for patients 3. Drug is distributed seamlessly to network pharmacy.
in the community.
The network opportunity is national in scope. It requires
4. Patient is enrolled in scripts-on-file and
adherence management program at the GOALS & OBJECTIVES
a broad and sophisticated management infrastructure, community pharmacy level.
• To create a system within which patients and • To create a system that effectively measures the
CHAPTER 5:
including a strong network of patient access points 5. Doctor is informed immediately of non-adherence in
2. Acknowledge the Pain. across the country. order to ensure appropriate patient management.
prescribers can have visibility of community progress of patients and their specialty medication
pharmacies that provide specialised medication prescriptions, allowing pharmacists and prescribers
MAKE A START AND
Acknowledge that you have pain in your body TerryWhite Chemmart & ZEST are well-positioned to move 6. Manufacturer receives aggregate adherence data
CHAPTER 4:
management systems. The system will allow patients to monitor patients and intervene at the point in time
The following steps can help: and it is here to stay, but that does not mean
GET BACK IN CONTROL
into a leadership position in the Specialty Pharmacy arena. to demonstrate return on investment in the network to easily access pharmacies which manage specific when a patient requires assistance.
you cannot do anything about it. Start by management program.
HOW CAN PERSISTENT PAIN The network management model created by medication programs, reducing risk
1. Early Diagnosis noticing how the body feels with the pain and of patients lost in the community space.
• To create a bank of data around performance of
There is no better time to get started than TerryWhite Chemmart & ZEST delivers a turn-key
BE TREATED?
patients and pharmacies within the specified network,
It is essential to identify when pain has become how it is affecting you. Does your pain cause solution for the manufacturer in the reliable and consistent
right now. There are important concepts that • To create a system that reduces the risk for community such that we are able to demonstrate the effective
persistent, i.e., when it has progressed to out you to worry or be stressed, or get tired more delivery of the medication to the patient. The network
The treatment of persistent pain requires the you can start with to get back in control. Your pharmacies in managing specialty medications. care of patients who use specialty medications in
of the ordinary intensity. easily? Carefully consider your pain medication will manage all aspects of drug delivery to the patient, the community pharmacy space.
use of multimodal approaches with the help multidisciplinary team can help you to work following the triggering prescribe event, in exchange for
You should seek help for persistent pain when: on specific areas, but you can get started right therapy and how effective it is versus how safe a unit-based program management fee.
of a multidisciplinary health care team so that,
• The pain has lingered for more than three now. it is in the longer term. Also consider whether
eventually, control can be handed back to
months; any other interventions could be suitable for
THE SPECIALTY NETWORK
the individual. Multimodal approach means 1. Ask and understand
END-TO-END
• The pain is not responding to usual simple including as part of an overall plan.
that a variety of tools are taught so that you You need to understand your pain condition
treatment; and gain confidence in selecting the right tools to before you can plan how to manage it. 3. Stay motivated
SOLUTION
• The pain is limiting your day-to-day function. use as you need. Your tools may include pain A positive mindset will result in positive actions Patient enrolled in Specialty Appointment set with
a) Ask your pharmacist if you do not understand
medications, exercise programs, procedures how or what your pain medicines are treating. and feelings. Patient prescribed specialty Network - provided with list network pharmacy for
It is critical at this point to seek the help of your medicine of network pharmacies who provision of medication and
by specialists, and breathing and relaxation • Find things to do that are currently within
doctor or even a referral to a specialist, as there deliver specialty services specialty service
techniques, to name just a few. b) Ask your doctor about a long-term your abilities that you enjoy and make you
could be more detrimental changes in the long
medication plan and how it supports feel positive. That may be as simple as giving
term if we only treat the symptoms rather than The combination of these tools will be specific long term health and welfare. a friend a call once a day, who will encourage Wholesale,
the underlying cause. to the individual and their type of pain condition. Program Patient Community
you and listen to you and maybe you can auto Nursing Data capture Automated report issued Patient attends appointment
A multidisciplinary team is made up of different c) If your exercise plan is not something you design and enrolment pharmacy Medication delivered to
2. Attack it With the Urgency it Deserves replenishment support & PV & reporting to prescriber and network - is enrolled in adherence
listen to and encourage them too. collateral in program network pharmacy in anticipation
health professionals who are specially trained can manage, speak to a physiotherapist distribution manager - pharmacy app and scripts on file,
of appointment
Treating persistent pain should be addressed with • Give yourself a ‘pat on the back’ and reward reimbursed for service assessment completed
in treating persistent pain and helping you to about what is best suited for your type of
urgency because the changes in the body are yourself for the good things that you do for
understand what is causing your pain. They can pain condition.
already a chronic disease state. Persistent pain is yourself. Celebrate even the smallest efforts.
also teach you how to reduce your pain and
not a symptom that can be fixed, but an illness that Ask until you fully understand. Read about your COMPLIANCE & ADHERENCE
increase your function. Some of these health • Involve people you trust and who are going Follow up with patient
needs help to be managed and controlled. condition extensively and speak to associations
professionals may include pain specialists, pain to hold you accountable for your actions. completed - repeat
that are specific to your pain condition. If you Trusted supporters will be essential for
Early diagnosis is important so that you physiotherapists, pharmacists, psychologists, appointment set with patient
are searching for information on the internet your success.
understand what is happening. Like asthma or occupational therapists, exercise physiologists
you must only go to credible sites. Not all online
diabetes, persistent pain is a chronic condition and dieticians. The ideal professionals in
information is useful or correct and it may even 4. Balancing pain, movement and energy
and every credible treatment path should be your team will depend on your diagnosis and Quality Better patient
create unnecessary anxiety. The bottom line The key to achieving movement, without being One solution
explored. Like any other chronic condition, it needs treatment priorities.
is to have a good understanding of your pain in a whole lot of pain and feeling completely assurance outcomes Patient attends repeat
appointment - assessment
Medication delivered to
pharmacy in aticipation
input from different specialists and allied health
condition, and do not be afraid to ask till you exhausted, is the art of pacing. Pacing takes a completed by pharmacist of appointment
professionals, who will teach you how to live a
understand. long-term view of movement. It is about moving
purposeful and meaningful life despite pain.
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THE PAIN PROGRAM SPECIALTY PROGRAMS
Developed in conjunction with pharmacist and leading Specialty health programs are increasingly important as we
pain specialist Joyce McSwan, The Pain Program provides a see additional specialty medicines entering the market.
framework for pharmacists to assist patients with chronic pain. By 2025, we expect 50% of dispensary revenue to be driven
by specialty medicine.
When customers present at TerryWhite Chemmart, they can be
assured that our pharmacists are trained to help them manage Patients on specialty medicines are more adherent (80-90%
and treat their pain, or refer them where necessary. adherent) than patients on conventional medicines (50%).
Activated through the Health App and PlusOne, This generates more income for pharmacies due to:
The Pain Program helps patients manage their pain • More dispensing fees
end to end.
• More frequent store visits
TerryWhite Chemmart now offers a complete menu
of Specialty Programs and look forward to working with
you on which of these programs best suit your pharmacy.
TerryWhite Chemmart 13OUR HEALTH PARTNERS. Building long-term, customer-focused, beneficial partnerships with like-minded organisations is a key strategy for driving new customers to your pharmacy. We are focused on partners that build our health credibility and allow us to communicate broadly to customer segments with authority. Our Health Partners are just that – partners. Equally as committed to improving the health of all Australians as we are – and we hope you are too.
AIA VITALITY ASTHMA AUSTRALIA
AIA is Australia’s leading provider of life insurance through 1 in 9 Australians suffer from asthma
superannuation funds and is determined to keep their in some form or another.
customers healthier for longer – that’s why they introduced
VITALITY – a rewards program that encourages customers Asthma Australia is the leader in asthma health care and
to understand and take action with their health. research with over 50 years of history in delivering high-quality
support to people with asthma and their care givers.
As part of our partnership with AIA and a critical piece in the
Vitality program, over 75,000 customers will be invited to visit As one of the country’s largest and most respected respiratory
their local TerryWhite Chemmart pharmacy for a Health Check, organisations, Asthma Australia delivers evidence-based,
meaning we have 75,000 opportunities to engage preventative health strategies to over 200,000 people every
with potential new patients to discuss their health needs. year and with a like-minded vision and values, our objective
is to make your pharmacy the pharmacy of choice for asthma
Each time an AIA customer visits a TerryWhite Chemmart support in your local community.
pharmacy, the pharmacy is remunerated directly for the health
check and has the opportunity to build a life-long relationship Our Back to School Asthma program is a key step to improving
with each customer as they look to improve their overall health asthma management for school aged children with the aim of
and wellbeing. reducing hospitalisation, improving lung function and reducing
sick days throughout the school year.
TerryWhite Chemmart 15AFFAIRS OF AFFAIRS OF
THE HEART THE HEART
Are not Always romantic
Are not Always romantic Heart disease is a leading killer of Australian women. Heart attacks
claim the lives of 22 Australian women every day.1
Heart disease is a leading killer of Australian women. Heart attacks claim the lives Do you know the signs of a heart attack?
of 22 Australian women every day.1 Non-chest pain symptoms can go unnoticed, seemingly invisible.
Do you know the signs of a heart attack? Don’t let a heart attack be the first sign. Know your risks, the signs
Non-chest pain symptoms can go unnoticed, seemingly invisible. Don’t let a heart attack and the health of your heart.
be the first sign. Know your risks, the signs and the health of your heart. Go to www.heartfoundation.org.au for more information.
Go to www.heartfoundation.org.au for more information.
Exclusive to
TerryWhite
Purchase a specially marked Designer Chemmart
Exclusive to Brands lipstick/lip gloss and support
TerryWhite The Heart Foundation’s efforts to
Chemmart
Purchase a specially marked Designer Brands lipstick/ improve women’s heart health.
lip gloss and support The Heart Foundation’s efforts to TerryWhite Chemmart will donate $3
6
improve women’s heart health. TerryWhite Chemmart
6 $ 99
from every sale directly to the
will donate $3 from every sale directly to the
Heart Foundation. Available in selected stores. $ 99 EA
Heart Foundation. Available in selected stores.
EA
1
Source: Australian Bureau of Statistics 2017, Causes of
1
Source: Australian Bureau of Statistics 2017, Causes of Death 2016, Death 2016, ABS cat no.3303.0, September, 2017
ABS cat no.3303.0, September, 2017
More Australians die everyday from heart disease than any
PROUDLY
PROUDLY PARTNERING
PARTNERING WITH
WITH
other illness.
TM16281 Women in Heart Disease A1 Portrait .indd 1 14/05/2018 3:38 PM
TM16281 Women in Heart Disease DL.indd 1 14/05/2018 3:43 PM
Together with the Heart Foundation, TerryWhite Chemmart
is committed to raising the awareness of heart disease and
improving medication adherence and patient understanding
for cardiovascular issues.
The Heart Foundation is dedicated to fighting the single TM16281 Women in Heart Disease Balloons.indd 1 14/05/2018 3:45 PM
biggest killer of Australians – heart disease. For over 50 years,
they’ve led the battle to save lives and improve the heart health TM16281 Women in Heart Disease Balloons.indd 3 14/05/2018 3:45 PM
of all Australians. Their vision is a world where people don’t
WOMEN WITH HEART DISEASE
suffer or die prematurely because of heart disease.
With like-minded visions and values, TerryWhite Chemmart has
developed a partnership with the Heart Foundation to help Heart disease is an invisible killer – going unnoticed and not
keep all Australians Alive & Well. openly talked about – yet it is a leading killer of Australian
women.
Together TerryWhite Chemmart and the Heart Foundation are
partnering to drive awareness and understanding of the signs
symptoms and risks of heart disease in women.
ONLY 62% Killer Statistics:
of prescriptions • Heart disease is a leading killer of Australian women.
for cardiovascular • Heart disease kills almost three times as many women
conditions are as breast cancer.
filled. • 22 Australian women die from heart disease
every day.
16 TerryWhite Chemmart1 IN 4 AUSTRALIANS
HAVE UNMANAGED GET YOUR
HIGH BLOOD
PRESSURE* FREE BLOOD
Take a FREE Blood
Pressure check today. HIGH BLOOD PRESSURE
Take a FREE PRESSURE IS A
LEADING RISK
CHECK TODAY!
Blood Pressure FACTOR FOR
HEART DISEASE
High blood pressure has no symptoms, so the
check today
only way to know your risk is to have a blood
pressure check.
At TerryWhite Chemmart, our pharmacists
What’s will help you understand your blood pressure
results and provide you with support where
yours? you need it.
PROUDLY
PARTNERING
WITH
*Data Source: Australian Bureau of Statistics, Australian Health Survey, 2014-15. Customised data 2017.
PROUDLY
SUPPORTING
PROUDLY
SUPPORTING
TM15146 Heart Foundation Triple Posters_V1.indd 2 5/9/17 10:23 am
TM15146 Heart Foundation A1 Poster_V1.indd 1 5/9/17 10:09 am
$ 2 GET YOUR FREE BLOOD
LET’S INVEST
IN THE FUTURE
HEALTH OF 1 IN 4 AUSTRALIANS HIGH BLOOD
PRESSURE CHECK TODAY!
AUSTRALIANS HAVE UNMANAGED PRESSURE IS A
HIGH BLOOD LEADING RISK High blood pressure has no symptoms, so the only way to know your risk
PRESSURE*
FACTOR FOR is to have a blood pressure check.
Let’s invest in the future health
of Australians. Pick up your HEART DISEASE
$2 donation card in store At TerryWhite Chemmart, our pharmacists will help you understand your
today and support the
Heart Foundation. blood pressure results and provide you with support where you need it.
What’s
PROUDLY
yours? PROUDLY
SUPPORTING
PARTNERING
WITH
THANK YOU *Data Source: Australian Bureau of Statistics, Australian Health Survey, 2014-15. Customised data 2017.
FOR YOUR SUPPORT PROUDLY
All proceeds go directly to the SUPPORTING
Heart Foundation.
TM15146 Heart Foundation A3 Counter Mat.indd 1 5/9/17 10:23 am
TM15146 Heart Foundation Donation Card.indd 1 5/9/17 10:09 am
THE HEART FOUNDATION’S KNOW YOUR BLOOD PRESSURE
BLOOD PRESSURE AWARENESS In 2014/15, close to 6 million Australians (34%) aged 18 years
and over had high blood pressure. Of these, more than two
Across our network every October, we partner with thirds (68%) had uncontrolled or unmanaged high blood
The Heart Foundation to carry out blood pressure checks pressure (not taking medication), representing 4 million adult
in our pharmacies and key locations across Australia. Australians.
We’re raising awareness of heart disease and other TerryWhite Chemmart are partnering with Heart Foundation
cardiovascular issues and this October we’ll conduct over in a large-scale blood pressure campaign to raise awareness
10,000 blood pressure screenings – giving us thousands around the importance of knowing and understanding your
of opportunities to help improve the health of Australians. blood pressure.
TerryWhite Chemmart 17Can’t see this email? View this email in your browser.
Can't see this email? View this email in your browser.
TerryWhiteChemmart.com.au
ALIVE WELL REWARDS
REWARDSPLUS FIND A STORE VIEW CATALOUGE
FIND A STORE VIEW CATALOGUE
TM15340 Rewards Card_V3.indd 1 18/10/2017 8:53 AM
Your RewardsPlus Points Balance: $XX.XX
TerryWhite Chemmart is proud to work in partnership with JOIN US
Ovarian Cancer Australia to raise awareness of the impact
of ovarian cancer, which has the lowest survival rate of any F R
AFTERNOON
female cancer.
TEAL
Every February, TerryWhite Chemmart pharmacies support
Ovarian Cancer Awareness month by selling merchandise
and hosting afternoon teal events as part of this major
fundraising campaign.
IN SUPPORT OF
The partnership between TerryWhite Chemmart and Ovarian OVARIAN CANCER
Cancer Australia began in 2006; over the last 11 years we have AWARENESS
raised a staggering $1,225,550 million together. .
Date: 30th, February 2018
Time: 0:00PM
Cost: All donations greatly
received
Visit www.terrywhitechemmart.com.au/oca to find out
more about how you can help Ovarian Cancer Australia
and TerryWhite Chemmart save lives and ensure no
woman with ovarian cancer walks alone.
SAVING LIVES, SUPPORTING WOMEN
PROUDLY
SUPPORTING
ALIVE WELL
TerryWhite Chemmart® reserves the right to correct printed errors. Offer available from Thursday 1st February until Tuesday 13th February 2018. Products may not
be available at all stores. Contact your local store to check availability. ^Savings listed are calculated from suppliers recommended retail price (RRP) at the time of
preparation and not necessarily previous in-store price. Due to our competitive price policy we may not have sold at RRP. *Always read the label. Use only as directed.
If symptoms persist consult your healthcare professional. °Incorrect use may be harmful. TerryWhite Chemmart® is a registered trademark owned by TWC IP Pty
Ltd ACN 136 833 611 and under licence by TW&CM Pty Ltd ACN 136 833 620. Please note that the Terms and Conditions of our RewardsPlus Program have been
amended to reflect recent changes to Australia’s Privacy Laws. To review our updated Terms and Conditions, please click here. To replace a lost/stolen/damaged
RewardsPlus card click here and select FAQs. For all other RewardsPlus program queries click here to view FAQs. You are receiving this email because you are a
member of RewardsPlus. If you would like to unsubscribe, please click here. Your personal information is important to us and we treat it with great care. Please click
here to view our Privacy Policy.
18 TerryWhite ChemmartVARIAN
FEBRUARY IS
OVER ALLERGY $ 2499
SYMPTOMS?
SAVE $296
OFF RRP^
Itchy, runny, stuffy, and sneezy. No, these aren’t characters
from Snow White – they’re symptoms of allergies! CANCER AWARENESS MONTH!
Ovarian cancer is the deadliest women’s cancer.
In addition to nasal
Speak with your congestion, you may Each day in Australia, 3 out of the 4 women diagnosed
TerryWhite Chemmart experience a runny will die from the disease;
Puranox Anti-Snoring Spray* 45ml
pharmacist today
(clear discharge), itchy You can help by:
to find out the
nose and itchy, watery
appropriate treatment
methods for you. eyes. You’ll probably
$ 2999 • Purchasing a teal ribbon for $3
be sneezing quite a SAVE $296
• Making a donation to support Ovarian Cancer Australia’s work
bit, too. • Hosting an Afternoon Teal fundraising event
OFF RRP^
pharmacy
only
Visit www.terrywhitechemmart.com.au/oca to find out more about how you can help Ovarian Cancer Australia
Allergies can be and TerryWhite Chemmart save lives and ensure no woman with ovarian cancer walks alone.
triggered by dust,
pollen, mould and SAVING LIVES, SUPPORTING WOMEN
more, and treatment
for allergy symptoms
will depend on what’s
PROUDLY
triggering them.
Telfast 180mg* 50 tablets SUPPORTING
FEBRUARY IS $ 1899
VARIAN
pharmacy
only
SAVE $550
OFF RRP^
CANCER AWARENESS MONTH!
Each day, four Australian women are diagnosed
with ovarian cancer – the deadliest women’s cancer.
VARIAN
Throughout February, we urge all Australians to know
FEBRUARY IS
ovarian cancer and take action.
Join TerryWhite Chemmart to support Ovarian Cancer Australia:
visit your local pharmacy to purchase a teal ribbon Nasonex Allergy Spray* 140 doses
or make a donation, and get your family and friends
together to host a fundraising Afternoon Teal!
Visit www.terrywhitechemmart.com.au/oca to learn more about
$ 1699
ovarian cancer and how you can make a difference. SAVE $ 6 96
OFF RRP^
SAVING LIVES, SUPPORTING WOMEN CANCER AWARENESS MONTH!
PROUDLY Ovarian cancer is the deadliest women’s cancer.
SUPPORTING
NeilMed Sinus Rinse Kit* 60 sachets
Each day in Australia, 3 out of the 4 women
^Savings listed are calculated from suppliers recommended retail price (RRP) at the time of preparation and not necessarily previous in-store price. Due to our competitive pricing policy we may not have sold at RRP.
*Always read the label. Use only as directed. If symptoms persist consult your healthcare professional. ¥Always read the label. Use only as directed. diagnosed will die from the disease;
You can help by:
• Purchasing a teal ribbon for $3
• Making a donation to support Ovarian Cancer
Australia’s work
• Hosting an Afternoon Teal fundraising event
Visit www.terrywhitechemmart.com.au/oca to find out more about how you
can help Ovarian Cancer Australia and TerryWhite Chemmart save lives and
ensure no woman with ovarian cancer walks alone.
SAVING LIVES, SUPPORTING WOMEN
PROUDLY
SUPPORTING
TerryWhite Chemmart 19EXCEPTIONAL CUSTOMER EXPERIENCES. Creating exceptional customer experiences every day is our number one priority – providing you with the tools and marketing needed to attract customers. Through our marketing channels, TerryWhite Chemmart is the second-most recognised pharmacy brand in the Australian market and our customers’ preference for TerryWhite Chemmart is strongest when it comes to trusted advice from our pharmacists and pharmacy professionals. With multiple customer touchpoints including a strong above the line advertising schedule, catalogues, loyalty programs, digital presence and an ever increasing focus on Business to Business marketing, we’re helping to provide you with the opportunities to wow customers everyday.
1299 EA
$
WELL ALIVE
$ 1299
ON SALE
Thursday 5th April until ALIVE WELL
Tuesday 24th April 2018
EA
HEALTH pharmacy
only
$ 494
IS ALIVE
EA
SAVE $ 4EA
OFF RRP^
& WELL Maxigesic Paracetamol 500mg + Ibuprofen 150mg*º 12 tablets. See Pharmacist for larger pack sizes.
SAVE
3 EA
$ 86
OFF RRP^
pharmacy
only
$ 1799 EA pharmacy
only
$ 79
EA8 pharmacy
only 1399
$ EA
ON SALE
SAVE $5EA SAVE $ 4 50 EA
Cetaphil 500ml
OFF RRP^ OFF RRP^
Thursday 5th April until
Tuesday 24th April 2018 Selected Range
$ PRICE
TerryWhite Chemmart Cold & Flu Relief
SUPER SAVINGS
Nurofen Zavance*º 96 tablets Nurofen 200mg*º 48 tablets Day & Night PE*º 48 tablets
MATCH
7
GUARANTEE
$ 99 13 99 1399
ON VITAMINS
$ $
FROM pharmacy EA EA
7
EA pharmacy pharmacy
$ 49 only
SAVE $2EA
only
SAVE $250 EA
only
SAVE $ 4EA ^Savings listed are calculated from suppliers recommended retail price (RRP) at the time of preparation and not necessarily previous in-store price.
OFF RRP^ OFF RRP^ OFF RRP^ Due to our competitive pricing policy we may not have sold at RRP. +Conditions apply. See in store for details.
50%
SAVE UP TO
4
Panadol Rapid*º 40 caplets Panadol Optizorb*º 96 caplets or 100 tablets Advil*º 90 liquid capsules
$ 49
$ 99 9 $ 797 1279 SAVE UP TO
50%
OFF ∞ pharmacy $ EA
only EA EA
RRP^ SAVE $5EA
OFF RRP^
SAVE $220 EA
OFF RRP^
SAVE $320 EA
OFF RRP^
ALIVE WELL
FROM
OFF^∞ EA
Nature's Way* Kids Smart Gummies
Selected Range. Available in selected stores.
Codral PE Day & Night*º 24 tablets Difflam AAA Menthol and Eucalyptus
or Berry Sugar Free*º 16 lozenges Difflam Forte Throat Spray*º 15ml $ 49 7 RRP
TerryWhiteChemmart
LET THE REWARDS BEGIN!
BLACKMORES* BEST SELLERS
REWARDS
.com.au SAVE
Join up & be rewarded instantly. Talk to us today!
8:53 AM $4EA
$
18/10/2017
Offers valid at participating Terry White Chemists®, TerryWhite Chemmart®, Chemmart® and Chemplus® stores while stocks last. Visit terrywhitechemmart com.au/
TM15340 Rewards
Card_V3.indd
1
participatingstores or phone 1800 653 662 for a list of participating stores. Not all products are available at all stores. Purchase limits may apply at the discretion
of the store owner. Rewards programs available at selected stores only. Not all advertised products are available for purchase online at terrywhitechemmart. OFF RRP^
˚
PRICE
com.au. *Always read the label. Use only as directed. If symptoms persist consult your healthcare professional. Incorrect use may be harmful. +Conditions
apply. See in store for details. ^Savings listed are calculated from suppliers recommended retail price (RRP) at the time of preparation and not necessarily
1 2 3 4 5 6
MATCH
SAVE
previous in-store price. Due to our competitive pricing policy we may not have sold at RRP. TerryWhite Chemmart® reserves the right to correct printed errors.
50%
All items have been included in good faith on the basis they will be available, unless sold out. Failure by a supplier to deliver or other causes beyond the
control of Terry White Chemists®, TerryWhite Chemmart®, Chemmart® and Chemplus® stores may result in some items being unavailable. Prices listed are the GUARANTEE
maximum prices available from participating stores and are subject to change without notice. TerryWhite Chemmart® is a registered trademark of TWC IP Pty Ltd
ACN 136 833 611 and used under licence by TW&CM Pty Ltd ACN 136 833 620. APR 1 2018 CORE FLYER TM15988
Rothfield www.printmanagement.com.au
$
OFF
TM15988 - April 1 CORE FLYER 4PP.indd 1 13/3/18 11:36 am
RRP^∞ PRICE
Nature’s Way* Kids Smart Gummies Selected Range. MATCH
2249 1999 3249 2249 2999 3249
GUARANTEE
$ $ $ $ $ $ Available in selected stores.
SAVE $2250 SAVE $20 SAVE $3250 SAVE $2250 SAVE $30 SAVE $3250 *Always read the label. Use only as directed. If symptoms persist consult your healthcare professional. ^Savings listed are calculated from suppliers recommended retail price (RRP)
OFF RRP^ OFF RRP^ OFF RRP^ OFF RRP^ OFF RRP^ OFF RRP^ at the time of preparation and not necessarily previous in-store price. Due to our competitive pricing policy we may not have sold at RRP. Vitamin supplements should not replace a
balanced diet. +Conditions apply. See in store for details. ∞The percentage savings shown are calculated to the nearest 5% of the actual saving.
pharmacy
1. Blackmores Odourless Fish Oil 1000* 400 capsules 2. Blackmores Evening Primrose Oil* 190 capsules 3. Blackmores Pregnancy & Breast-Feeding Gold*
180 capsules 4. Blackmores Bio C 1000mg* 150 tablets 5. Blackmores Macu-Vision* 150 tablets 6. Blackmores Glucosamine Sulfate 1500 180 tablets
TM15988 - April 1 Core+ MIP 530x618.indd 4 13/03/2018 10:05 AM
only
TerryWhiteChemmart.com
REWARDS LET THE REWARDS BEGIN!
Join up & be rewarded instantly. Talk to us today!
.au
$
8:53 AM
18/10/2017
Offers valid at participating Terry White Chemists®, TerryWhite Chemmart®, Chemmart® and Chemplus® stores while stocks last. Visit terrywhitechemmart com.au/
Maxigesic Paracetamol 500mg + Ibuprofen*º 150mg 12 tablets
1
Card_V3.indd
TM15340 Rewards
participatingstores or phone 1800 653 662 for a list of participating stores. Not all products are available at all stores. Purchase limits may apply at the discretion of the store
owner. Rewards programs available at selected stores only. Not all advertised products are available for purchase online at terrywhitechemmart.com.au. *Always read the
See your Pharmacist for larger pack sizes.
PRICE
label. Use only as directed. If symptoms persist consult your healthcare professional. +Conditions apply. See in store for details. ^Savings listed are calculated from suppliers
recommended retail price (RRP) at the time of preparation and not necessarily previous in-store price. Due to our competitive pricing policy we may not have sold at RRP.
∞The percentage savings shown are calculated to the nearest 5% of the actual saving. Vitamins should not replace a balanced diet. TerryWhite Chemmart® reserves the
MATCH
$
right to correct printed errors. All items have been included in good faith on the basis they will be available, unless sold out. Failure by a supplier to deliver or other causes
beyond the control of Terry White Chemists®, TerryWhite Chemmart®, Chemmart® and Chemplus® stores may result in some items being unavailable. Prices listed are
GUARANTEE
PRICE
the maximum prices available from participating stores and are subject to change without notice. TerryWhite Chemmart® is a registered trademark of TWC IP Pty Ltd
ACN 136 833 611 and used under licence by TW&CM Pty Ltd ACN 136 833 620. APR 1 CORE PLUS 2018 TM15988
ALIVE WELL MATCH
GUARANTEE
TM15988 - April 1 Core Plus Catalogue Pages 14-26.indd 26 12/03/2018 11:43 AM
^Savings listed are calculated from suppliers recommended retail price (RRP) at the time of preparation and not necessarily previous in-store price. Due to our competitive pricing policy we may not
have sold at RRP. *Always read the label. Use only as directed. If symptoms persist consult your healthcare professional. ˚Incorrect use may be harmful. +Conditions apply. See in store for details.
THREE-WEEKLY CATALOGUE POINT OF SALE
Our three-weekly catalogue program Supporting each catalogue campaign
is built with your pharmacy in mind. is an extensive point of sale kit, delivered
to your pharmacy to help you bring the
Available in three formats, we ensure that your pharmacy and
the messaging being communicated to your customer segment
campaign to life.
is the most appropriate. To ensure your pharmacy is truly delivering a great experience
for your customers, we’ll work with you to set up your pharmacy
Through our partnership with Salmat, we deliver catalogues to
to maximise the impact for promotions and train your team on
over 1.8 million households per catalogue each year and with
best practice visual merchandising skills.
new, targeted distribution maps, we’re targeting households
most likely to shop at your pharmacy. On break day at the beginning of each promotion, key
support office staff along with our operations team visit over
Together with your Business Development Manager and our
100 pharmacies across the country to ensure we maximise
marketing team, we’ll work with you on a personalised solution
our promotional tie up.
that maximises every possibility.
TerryWhite Chemmart 21LET THE
REWARDS LET THE
BEGIN! REWARDS
BEGIN!
Join up & be rewarded instantly. Talk to us today!
EARN
3 POINTS BIRTHDAY MEMBER JOIN UP
BONUS REWARD
TerryW
Join up to our new REWARDS program and
FOR EVERY EXCLUSIVE OR SWITCH
TREATS GIFTS S
hiteChemmar
from your
$1 SPENT OFFERS previous
program to
get a FREE blood pressure check in-store today.
t.com.au
enjoy even
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TM1534
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17 8:53
AM
TM15605_Rewards Card_Counter Mat.indd 1 24/1/18 8:09 am
EARN
3 POINTS MEMBER
BIRTHDAY BONUS
FOR EVERY EXCLUSIVE
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REWARDS
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REWAR
TerryW
DS
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you can store your card, update your details, view your transaction and points history,
mmart.
and manage your subscriptions.
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For more information or to view our new REWARDS Terms and Conditions & FAQs visit www.terrywhitechemmart.com.au/rewards
18/1
0/2017
8:53 AM
We understand the value of loyalty.
We know that when a REWARDS customer shops in a
TerryWhite Chemmart pharmacy, they spend up to 1.5 times
as much and purchase up to 1.4 times as many items as a
customer who isn’t signed up to the program.
We’re building personalised customer journeys that utilise
data to intelligently communicate with REWARDS customers.
Fully integrated with your point of sale system, REWARDS
allows you to build loyalty, capture data and create a more
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TerryWhiteChemmart.com.au
LET THE
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22 TerryWhite Chemmart
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