THE GRASS IS - TWC Difference

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THE GRASS IS - TWC Difference
THE
GRASS IS
GREENER
THE GRASS IS - TWC Difference
THE DRIVING
FORCE IN
AUSTRALIAN
PHARMACY.
From the moment we decided to bring TerryWhite Chemmart
to market, we knew it would be a force to be reckoned within
the Australian pharmacy landscape. And 18 months on, I am
proud to say that now, more than ever, we are delivering on
our promises to provide easier access to pharmacists, expert
health advice and better value for every Australian.

The delivery of this vision is through you – our pharmacist
partners – who touch the lives of Australians every single day.

The velocity of change in our industry and the broader
retail sector is extraordinary. With each and every
TerryWhite Chemmart our goal is to become the favourite
pharmacy in every local community. The path ahead, while
challenging, provides us with every opportunity to succeed
and we look forward to being with you together on this journey.

Anthony White, CEO

 2    TerryWhite Chemmart
THE GRASS IS - TWC Difference
Terry White Chemists and
                                                                                         Chemmart officially merge to
                  CHEMPLUS ESTABLISHED                  CHEMMART BECOMES                 form the largest community
                   IN SOUTH AUSTRALIA                    A NATIONAL BRAND               pharmacy network in Australia

                      1986                                  1996                                 2016

    1964                                 1994                               2015
       FIRST
TERRY WHITE CHEMIST
       OPENS
                                     TERRY WHITE CHEMISTS
                                      ESTABLISH FRANCHISE
                                                                        TERRY WHITE CHEMISTS
                                                                         ACQUIRES CHEMPLUS

         With a rich history, we are proud that together
         we’ve brought TerryWhite Chemmart to market –
         Australia’s largest pharmacy brand with a network
         of close to 500 pharmacies across the country.
                                                                                                       “
                                                                                               TerryWhite Chemmart      3
THE GRASS IS - TWC Difference
BETTER HEALTH
    FOR ALL
    AUSTRALIANS
    There are over 24 MILLION AUSTRALIANS
    and we believe each one of them deserves to
    lead the healthiest life possible.
    From first breaths to golden years,
    all Australians – our fathers, mothers,
    grandparents, sons and daughters – deserve
    to have a committed, caring health partner
    by their side every step of the way.
    That’s 24 million reasons for us to get up in
    the morning; 24 million reasons for our health
    professionals to tailor personalised solutions
    to meet individual customer needs.
    That’s how we give every Australian the best
    chance of being as healthy and full of life as
    humanly possible. Or, as we like to say at
    TerryWhite Chemmart, partnering with all
    Australians to help keep them
    ‘Alive & Well’.

    AUSTRALIA’S
    FAVOURITE
    PHARMACY
    Unrivalled access to the BEST
    PHARMACISTS and the best range
    of competitively-priced products.

4      TerryWhite Chemmart
THE GRASS IS - TWC Difference
OUR VALUES   HEALTH IS OUR HEARTBEAT
             •   Provide the highest quality health and wellbeing products and services

We have      •   Empower people with the information and support they need to make

H.E.A.R.T.
                 personal health choices
             •   Improve the overall health and wellbeing of our customers, our team and
                 the community we serve

             EXCEPTIONAL CUSTOMER EXPERIENCES
             •   Customers and Members are key partners in our business, we aim
                 to build long-term customer relationships
             •   Respect our Customers and Members, consider them in all we do aiming
                 to satisfy and delight
             •   Actively listen to understand and genuinely empathise with people’s realities
             •   Make decisions that put our Customers and Members first

             ALWAYS IMPROVING AND GROWING
             •   Move with speed and agility
             •   Strive to continually make things better and easier
             •   Think outside the box, never accepting the status quo
             •   Review and apply learnings to achieve continuous improvement

             RELIABLE AND ACCOUNTABLE
             •   Be responsible for achievement of outcomes
             •   Communicate progress with stakeholders
             •   Be honest and transparent

             TOGETHER WE DELIVER
             •   Respect and value differences in people
             •   Communicate effectively and proactively engage with others
             •   Collaborate to deliver the best solution and take collective accountability
             •   Recognise excellence/achievements and coach each other to succeed
             •   Celebrate our successes

                                                                      TerryWhite Chemmart        5
THE GRASS IS - TWC Difference
BRAND POSITIONING
IN THE MARKETPLACE

While some of our competitors use          If it’s a beauty offer you need,        At the heart of everything we do is
price as their only lever, we believe in   we can help you build an offer that     HEALTH – some might even call it
building a business based on your          is right for your store.                our heartbeat.
local community and taking into
consideration your demographics            But we won’t over-stock or over-range   We are building on health differentiation
and customer mix.                          you – our beauty offer is tailored      every day and as a TerryWhite Chemmart
                                           to ensure you have the right mix of     pharmacy and with health at the centre,
                                           products for your pharmacy and for      you can do what it is you do best.
                                           your customers.
                                                                                   That is, be the very best pharmacist you
                                                                                   can be to help improve your patients’
                                                                                   health.

 6     TerryWhite Chemmart
THE GRASS IS - TWC Difference
OUR BUYING
PERSONAS

MODERN FAMILY –                               YOUNG AT HEART –                              KEEPING UP –
RENATA                                        HELEN                                         FRANK
“I’m a busy person and have a lot of          “I’m getting older, but I’m still active      “My body is letting me down at times
people who depend on me so I cannot           and healthy and in-tune with my body.         and I worry about my health and trust
afford to get sick. I find it difficult to    I look for products to keep me mobile         my doctor’s advice on the best care.
look after my health when I have so           so my joints and bones are flexible           He recommended I take fish oil for my
many others to care for.”                     and strong.”                                  heart, joints and bones.”

Renata prioritises convenience and value      Helen is always on the lookout for new        Frank tends to use traditional medical
for money over everything. It is likely her   health and wellness products from             approaches and finds it difficult to
pharmacy of choice is based on what’s         trusted brands that are proven to work        exercise regularly. He spends time
near her medical centre. She likes the        and will often try new variants, especially   in the city with his grandchildren or
convenience of being able to get family       when endorsed by a reputable source.          going on cruises, but he still gets his
flu shots at the pharmacy and will also       She also likes to have new products and       prescriptions from his local pharmacy
pick up her beauty products of choice         specials pointed out when she is in-store.    where everyone knows him by name.
while in-store. The beauty/skincare           She likes taking advantage of multi-buy       He has recently signed up to the Health
advice is also appreciated. Dr Google is      promotions and looking for inspiration        App to help him remember to take his
her friend and she is an avid reader of       in catalogues to plan ahead. She              regular medication. Personalised service
catalogues and special deals as she           enjoys tangible and frequent rewards          is important to Frank; he values the
loves a bargain.                              as a benefit of belonging to a loyalty        extended services his pharmacy provides
                                              program.                                      such as regular blood pressure checks.

                                                                                                         TerryWhite Chemmart     7
THE GRASS IS - TWC Difference
HEALTH IS AT
THE HEART
OF EVERYTHING
WE DO.
With an ageing population and an ever-increasing
demand on our health system, we believe
that pharmacists and pharmacies have an
ever-expanding role to play in the primary
health care sector for Australia.

TerryWhite Chemmart is uniquely positioned
as the brand that differentiates on health – whilst
others may focus on price or beauty, it is our core
offer and support that allows you to become the
central element of your community health hub.

We are committed to ensuring every Australian
has easier access to pharmacists and expert
health advice every day. After all, over 7 million
Australians need a pharmacy every week –
why not yours?
THE GRASS IS - TWC Difference
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                                                                                Missing Medicines?
                                                                                If a medicine hasn’t appeared within 24 hours,
                                                                                please check with your pharmacist.

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                                                                                  Home    Messages   Tap-To-Refill   Pharmacy   More

HEALTH TECHNOLOGY                                             TWCM HEALTH APP
There are over 26 million smart phones in                     In partnership with MedAdvisor, we’ve developed the
Australia – more than one for every person.                   TerryWhite Chemmart Health App – an app with enhanced
                                                              capability to help customers manage their health, their
Average medication adherence rates hover around 50%.          prescription needs and connect with you on a deeper level.
With technology we are helping to improve this, and through   Tap to refill prescriptions – ensuring scripts are ready when
the TerryWhite Chemmart Health App you can be assured that    patients arrive in your pharmacy.
we are focused on the evolution of digital health.
                                                              Medication reminders – helping patients monitor and maintain
We’re building systems that help keep your customers          their adherence to medication.
connected to you while helping them track their health
and medication needs with ease.                               Carer Mode – with an ageing population and the rise of
                                                              in-home care, Carer Mode makes it easy to manage medication
                                                              for loved ones.
                                                              Health Programs – TerryWhite Chemmart Health Programs
                                                              are built in to MedAdvisor to help customers manage their
                                                              health conditions and connect with you before, during and after
                                                              pharmacist consultations.
                                                              PlusOne – we use PlusOne to help manage your customer
                                                              health journey and make it easier for you to access programs,
                                                              health information and make 6CPA claims streamlined.

                                                                                                                        TerryWhite Chemmart   9
THE GRASS IS - TWC Difference
Blood Pressure                Flu Vaccinations
             Checks

             Asthma                    Hearing Checks

HEALTH PROGRAMS                                                     HEALTH CHECK
Understanding that pharmacists and pharmacy assistants can          A simple 5 point health check that provides a snapshot
play a significant role in primary healthcare, we provide a suite   of a customer’s health and allows for referral or further
of health programs that allow you to easily and effectively         consultation from the pharmacist.
assist customers to understand and manage their health more
effectively.                                                        The Health Check includes:
                                                                    •   Total Cholesterol
Our Health Programs are simple and effective and we work
                                                                    •   Random Blood Glucose
within the scope of pharmacy practice. With automated
referral pathways to ensure we help to build a collaborative        •   BMI
allied-health network in your community.                            •   Blood Pressure
                                                                    •   Lifestyle

                                                                    The TerryWhite Chemmart Health Check is a foundation
                                                                    health service for all of our pharmacies and provides the
                                                                    platform for us to grow our authority in health.

 10   TerryWhite Chemmart
DEFEND YOURSELF
                                                                                                                                                  THIS WINTER
                                                                                                                                                                                                                                                                             DEFEND YOURSELF THIS WINTER
                                                                                                                            2017 WAS ONE OF THE WORST
                                                                                                                            OUTBREAKS OF INFLUENZA
                                                                                                                            IN AUSTRALIA SINCE 2009.
                                                                                                                            As influenza can be a potentially fatal disease it is important to protect
                                                                                                                            yourself and your family during the flu season. The flu season generally
                                                                                                                            begins in March, peaks in August and can circulate widely up until
                                                                                                                            November.
                                                                                                                                                                                                                                                                      QUICK &                                                                                            WALK-INS                                                                                              EXPERT
                                                                                                                            How is influenza different to a cold?
                                                                                                                            Influenza is different to the common cold, which is much less severe – when
                                                                                                                                                                                                                                                                    CONVENIENT                                                                                           AVAILABLE                                                                                             ADVICE
                                                                                                                            you have the flu you will know it. Most people think that when they have a
                                                                                                                            runny nose or a sore throat that they have the “flu” but usually, this is not
                                                                                                                            the case. They usually have a common cold, which is a short-term, mild
                                                                                                                            illness which, although inconvenient, is rarely debilitating. The “cold” is

                                   DEFEND YOURSELF                                                                          caused by a range of viruses, which are different from the influenza virus.

                                     THIS WINTER                                                                                             COLD                                         FLU

                                                                                                                                                                                                                                                          SPEAK TO YOUR PHARMACIST TODAY»
                                                                                                                            COMMON • Sore throat                                          • High fever
                                                                                                                            SYMPTOMS • Stuffy or runny nose                               • Chills
                                                                                                                                     • Congestion                                         • Severe cough
                                                                                                                                     • Sneezing                                           • Headaches
                                                                                                                                     • Coughing                                           • Muscle aches
                                 QUICK &                 WALK-INS                       EXPERT                                       • Slight fever (mostly in children)                  • Extreme exhaustion
                               CONVENIENT                AVAILABLE                      ADVICE
                                                                                                                                                                                                                                       »Service fees apply. Flu vaccinations can only be provided to customers aged over 18 years old (16 years old in South Australia). For vaccinations for younger customers and children, please see your GP. Please arrive 5 minutes prior to your appointment and be aware you will need to remain in store for a
                                                                                                                            DURATION         Cold symptoms usually last for               When you have the flu you can be             further 15 minute observation period. Some customers may be eligible for the free flu vaccination – please speak to your pharmacist or GP to see if you are eligible. Important: Some people may not be eligible for the flu vaccination. Please speak with one of our pharmacists to confirm if you are eligible.
                                                                                                                                                                                                                                       Visit www.terrywhitechemmart.com.au/flu for more information. TM15929
                                                                                                                                             about a week. During the first               contagious from 1 day before you
                                                                                                                                             three days that you have cold                have any symptoms. You can remain
                                                                                                                                             symptoms, you are contagious.                contagious and have symptoms
                                                                                                                                                                                          generally around 2-5 days. However,
                            SPEAK TO YOUR PHARMACIST TODAY                                         +
                                                                                                                                                                                          in some cases it can last up to 2 weeks

                                                                                                                            Source: www.flusmart.org.au
                                     +Terms and conditions apply. See staff for details. TM15929

                                                                                                                              BOOK YOUR FLU SHOT TODAY»
                                                                                                                                 Store Name: .......................................................................................

 TM15929 100mm disc doublesided .indd 1                                                                8/02/2018 10:13 AM
                                                                                                                                 Appointment Date: ......................................................................

                                                                                                                                 Appointment Time: ......................................................................

                                                                                                                            »Service fees apply. Flu vaccinations can only be provided to customers aged over 18 years old
                                                                                                                            (16 years old in South Australia). For vaccinations for younger customers and children, please
                                                                                                                            see your GP. Please arrive 5 minutes prior to your appointment and be aware you will need to
                                                                                                                            remain in store for a further 15 minute observation period. Some customers may be eligible
                                                                                                                            for the free flu vaccination – please speak to your pharmacist or GP to see if you are eligible.
                                                                                                                            Important: Some people may not be eligible for the flu vaccination. Please speak with one
                                                                                                                            of our pharmacists to confirm if you are eligible. Visit www.terrywhitechemmart.com.au/flu
                                                                                                                            for more information. TerryWhite Chemmart® reserve the right to correct printed errors.
                                                                                                                            TerryWhite Chemmart® is a registered trademark of TWC IP Pty Ltd ACN 136 833 611 and
                                                                                                                            used under licence by TW&CM Pty Ltd ACN 136 833 620. TM15929

VACCINATION PROGRAMS
As legislation changes, we are building on our Flu Vaccination program
to ensure our pharmacists are confident and capable with the delivery
of all available vaccines.

We worked with 250 corporate partners in 2018 to look after
the health of their employees.

In 2018 we will have
delivered close to 200,000
Flu Vaccinations
and increased our
pharmacist-administered
vaccination service.
                                                                                                                                                                                                                                                                                                                                                                                                                                  TerryWhite Chemmart                                                                                                       11
✓ASTHMA                                                                                                                                                                                               START THE YEAR WITH AN

                                                                                                                                                                                                                                                                                      ASTHMA
                                                                                                                                                                                                                                                                                                                                                K TO
                                                                                                                                                                                                                                                                                                                                             SCHO
                                                                                                                                                                                                                                                                                                                                                  OL
                                                                                                                                                                                                                                                                                                                                                        BAC

                                                                                                       PLAN                                                                                                           SCHO
                                                                                                                                                                                                                             BACK
                                                                                                                                                                                                                                  TO
                                                                                                                                                                                                                                                                                      PLAN
                                                                                                                                                                                                                                                                                      It’s back to school time

                                                                                                                                                                                                                                              OL
                                                                                                                                                                                                                                                                                      and a peak season for asthma.

                                                                                                       BOOKS                                                                                                                                                                          Make sure your child’s Asthma Plan
                                                                                                                                                                                                                                                                                      is TOP OF YOUR TO-DO LIST.

                                                                                                       UNIFORMS                                                                                                                                                                       IT’S EASY AS 1, 2, 3…
                                                                                                                                                                                                                                                                                      1. Review & update your child’s Asthma Plan with your GP
                                                                                                                                                                                                                                                                                      2. Visit TerryWhite Chemmart to purchase your child’s
                                                                                                                                                                                                                                                                                         reliever medication and a spacer
                                                                                                                                                                                                                                                                                      3. Share your plan with the school and provide them with a
                                                                                                                                                                                                                                                                                         spare reliever in case of an asthma attack

                                                                                                                                                                   Ask us how you can be asthma                                                                                       Our professional healthcare experts can provide

                                                                                                                                                                      ready and receive your                                                                                          advice and support to better manage your child's
                                                                                                                                                                                                                                                                                      asthma. They’ll also help you comply with school

                                                                                                                                                                   FREE bag tag & asthma spacer
                                                                                                       name:                                                                                                                                                                          requirements to ensure your medication and spacer
                                                                                                       class:                                                                                                                                                                         is clearly labelled with your child’s name.

                                                                                                                                                                           name sticker.                                                                                                                                    Speak with one of our
                                                                                                                name:                                                                                  One per customer. While stocks last.                                                                                   pharmacists today
                                                                                                                class:                                                                                                                                                                           name:
                                                                                                                                                                                                                                                                                                 class:
                                                                                                                                                                                                                                                                                                                               and receive your
                                                                                                                                                                                                                                                                                                                           FREE bag tag & asthma
                                                                                                                                                                                                                        PROUDLY                                                                           name:
                                                                                                                                                                                                                                                                                                          class:
                                                                                                                                                                                                                                                                                                                             spacer name sticker.
                                                                                                                                                                                                                        PARTNERING                                                                                              One per customer. While stocks last.
                                                                                                                                                                                                                        WITH

                                                                                                                                                                                                                                                                                                                   PROUDLY
                                                                                                                                                                                                                                                                                                                   PARTNERING
                                                                    TM15523 JAN A_Counter Mat.indd 1                                                                                                                                               7/12/2017 1:26 PM                                               WITH

                                                                                                                                                                                                                                                                       TM15523 JAN A DL FLyer.indd 1                                                                   6/12/17 1:21 pm

                  Name:
                            .........
                  Class: ... ...........................
                            ...  ............
                                             ............
                                                         ........

BACK TO SCHOOL
ASTHMA PROGRAM
In partnership with Asthma Australia we provide
you with the tools and knowledge to help parents,                                                                                       PUT YOUR CHILD’S                                                            BAC
                                                                                                                                                                                                               SCHO
                                                                                                                                                                                                                  K TO
teachers and school aged children build awareness
                                                                                                                                        ASTHMA                                                                      OL

                                                                                                                                        PLAN
and capability around asthma management.
                                                                                                                                        TOP OF THE BACK TO SCHOOL LIST.
In 2019 we will again be partnering with Asthma
                                                                                                                                        FREE bag tag & asthma
Australia to conduct a comprehensive campaign                                                                                           spacer name sticker

in conjunction with Back to School and the launch                                                                                                            name:
                                                                                                                                                             class:

of the TerryWhite Chemmart Asthma Program.
                                                                                                                                                                      name:
                                                                                                                                                                      name:

Our aim is to be the pharmacy of choice when
                                                                                                                                                                      class:
                                                                                                                                                                      class:

it comes to helping patients manage their
                                                                                                                                                                One per customer. While stocks last.

asthma better.                                                                                                                                    Our professional healthcare experts can provide advice and support to better manage your child’s asthma.
                                                                                                                                                  They’ll also help you comply with school requirements to ensure your medication and spacer is clearly labelled
                                                                                                                                                  with your child’s name.

                                                                                                                                                                                                                                PROUDLY
                                                                                                                                                                                                                                PARTNERING
                                                                                                                                                                                                                                WITH

                                                                                                                         TM15523 A1 Portrait Poster.indd 1                                                                                                                                                                            6/12/17 2:23 pm

 12   TerryWhite Chemmart
END-TO-END                                                                                                                                                                                                                                                                                         END-TO-END
                                                                                                                                                                                                                              CAPABILITIES                                                                                                                                                                                                                                                                                       CAPABILITIES
                                                                                HELPING YOU
                                                                                UNDERSTAND
                                                                                AND MANAGE
                                                                                 YOUR PAIN

           KNOW                                                                                                                                                                                                                                                                                                                                                     SPECIALTY                                                                                                                                                                                                                                                                                                     SPECIALTY
           YOUR PAIN                                                                                                                                                                                                                                                                                                                                                PHARMACY                                                                                                                                                                                                                                                                                                      PHARMACY
                                                                                                                                                                                                                              Patient data management                                                500+ TWC pharmacies                                                                                                                                                                                                         Patient data management                                                          500+ TWC pharmacies

                                                                                                                                                                                               THERE ARE                         • enrolments
                                                                                                                                                                                                                                 • match postcode to pharmacy
                                                                                                                                                                                                                                                                                                        • Geographically spread to maximise patient access                                                                                                                                                                          • enrolments
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • match postcode to pharmacy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     • Geographically spread to maximise patient access

                                                                                                                                                                                              MANY CAUSES
                                                                                                                                                                                                                                                                                                     Patient appointment scheduling system                                                                                                                                                                                                                                                                        Patient appointment scheduling system
                                                                                                                                                                                                                              Call centre capability                                                    • By time and geography                                                                                                                                                                                                  Call centre capability                                                              • By time and geography

                                                                                                                                                                                               OF PAIN IN
                                                                                                                                                                                                                              On-line management system                                              Medication adherence management support program                                                                                                                                                                             On-line management system                                                        Medication adherence management support program
                                                                                                                                                                                                                                                                                                       • Push notifications                                                                                                                                                                                                                                                                                         • Push notifications
                                                                                                                                                                                                                              Patient support options                                                                                                                                                                                                                                                                            Patient support options
            A guide to living well despite persistent pain
                                                                                                                                                                                               THE BODY.
                                                                                                                                                                                                                                 • SMS reminders                                                     Online training academy                                                                                                                                                                                                        • SMS reminders                                                               Online training academy
                                                                                                                                                                                                                                 • Injection training
                                                                                                                                                                                                                                                                                                     Reconciliation reporting
                                                                                                                                                                                                                                                                                                                                                                    The national network prepared to manage the emerging scope                                                                                                      • Injection training
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Reconciliation reporting
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  The national network prepared to manage
                                                                                                                                                                                                                                 • Appointment reminders
                                                                                                                                                                                                                                 • Feedback to physician                                             Masterclass training system
                                                                                                                                                                                                                                                                                                                                                                    of Specialty Pharmacy.                                                                                                                                          • Appointment reminders
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Feedback to physician                                                       Masterclass training system
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  of Specialty Pharmacy.
                                                                                                                                                                                                                              PV monitoring and reporting                                            Data Management – Adherence rates from dispense data                                                                                                                                                                        PV monitoring and reporting                                                      Data Management – Adherence rates from dispense data

                                                                                                                                                                                                                              Reporting – Program data                                                                                                                                                                                                                                                                           Reporting – Program data

                                                                                                                                                                                                             TWO DISTINCT     TerryWhite                                                                                                                                                                                                                                                                                         TerryWhite
                                                                                                                                                                                                            CLASSIFICATIONS
                                                                                                                                                                                                              OF PAIN ARE     Chemmart                                                                                                                                                                                                                                                                                           Chemmart
                                                                                                                                                                                                           “ACUTE PAIN”   ANDChemmart pharmacies have been providing
                                                                                                                                                                                                                      TerryWhite                                                                     ZEST are a leading healthcare communications agency                                                                                                                                                                         TerryWhite Chemmart pharmacies have been providing                                ZEST are a leading healthcare communications agency
                                                                                                                                                                                                                                                                                                     who, for more than 10 years, have partnered with                                                                                                                                                                                                                                                              who, for more than 10 years, have partnered with
                                                                                                                                                                                                           “PERSISTENTcommunity
                                                                                                                                                                                                                        PAIN”pharmacy services for more than 50 years to
                                                                                                                                                                                                                      continuing care facilities, patient populations with special                   manufacturers to provide support and pharmaceutical
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 community pharmacy services for more than 50 years to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 continuing care facilities, patient populations with special                      manufacturers to provide support and pharmaceutical
                                                                                                                                                                                                                              needs and non-traditional drug formats (e.g. specialised               access programs to patients and healthcare                                                                                                                                                                                  needs and non-traditional drug formats (e.g. specialised                          access programs to patients and healthcare
                                                                                                                                                                                                                              compounds, biologic therapies).                                        professionals through print, digital, telephone,                                                                                                                                                                            compounds, biologic therapies).                                                   professionals through print, digital, telephone,
                                                                                                                                                                                                                                                                                                     face-to-face and pharmacy interactions (e.g. product                                                                                                                                                                                                                                                          face-to-face and pharmacy interactions (e.g. product
                                                                                                                                                                                                                              The success of our service offerings is built on our people.                                                                                                                                                                                                                                       The success of our service offerings is built on our people.
                                                                                                                                                                                                                                                                                                     familiarisation programs, special access programs,                                                                                                                                                                                                                                                            familiarisation programs, special access programs,
                                                                                                                                                                                                                              Our dedicated team is trained to deliver on the specific                                                                                                                                                                                                                                           Our dedicated team is trained to deliver on the specific
                                                                                                                                                                                                                                                                                                     at-home injection training).                                                                                                                                                                                                                                                                                  at-home injection training).
                                                                                                                                                                                                                              needs of providing specialty medications in community                                                                                                                                                                                                                                              needs of providing specialty medications in community
                                                                                                                                                                                                                              pharmacies.                                                            ZEST’s position as a leading provider of patient services                                                                                                                                                                   pharmacies.                                                                       ZEST’s position as a leading provider of patient services
                                                                                                                                                                                                                                                                                                     is built on our dedication to deliver quality patient care                                                                                                                                                                                                                                                    is built on our dedication to deliver quality patient care
                                                                                                                                                                                                                              TerryWhite Chemmart is a national company operating                                                                                                                                                                                                                                                TerryWhite Chemmart is a national company operating
                                                                                                                                                                                                                                                                                                     through data-driven, tailored solutions. Our patient support                                                                                                                                                                                                                                                  through data-driven, tailored solutions. Our patient support
                                                                                                                                                                                                                              in all states across the country under several banners                                                                                                                                                                                                                                             in all states across the country under several banners
                                                                                                                                                                                                                                                                                                     provides medication management, health advice and                                                                                                                                                                                                                                                             provides medication management, health advice and
                                                                                                                                                                                                                              including, Terry White Chemists, Chemplus and Chemmart.                                                                                                                                                                                                                                            including, Terry White Chemists, Chemplus and Chemmart.
                                                                                                                                                                                                                                                                                                     medication and prescription reminders.                                                                                                                                                                                                                                                                        medication and prescription reminders.
                                                                                                                                                                                                                              TerryWhite Chemmart is renowned for leading the retail                                                                                                                                                                                                                                             TerryWhite Chemmart is renowned for leading the retail
                                                                                                                                                                                                                                                                                                     Registered nurses and program coordinators ensure the                                                                                                                                                                                                                                                         Registered nurses and program coordinators ensure the
                                                                                                                                                                                                                              pharmacy community in provision of expanded pharmacy                                                                                                                                                                                                                                               pharmacy community in provision of expanded pharmacy
                                                                                                                                                                                                                                                                                                     timely delivery of specialty medicines and the provision                                                                                                                                                                                                                                                      timely delivery of specialty medicines and the provision
                                                                                                                                                                                                                              services, including flu vaccinations.                                                                                                                                                                                                                                                              services, including flu vaccinations.
                                                                                                                                                                                                                                                                                                     of product specific training for pharmacy staff including                                                                                                                                                                                                                                                     of product specific training for pharmacy staff including
                                                                                                                                                                                                                              We now operate 500 retail locations across the country.                handling, storage, pharmacovigilance and patient                                                                                                                                                                            We now operate 500 retail locations across the country.                           handling, storage, pharmacovigilance and patient
                                                                                                                                                                                                                                                                                                     counselling.                                                                                                                                                                                                                                                                                                  counselling.
                                                                                                                                                                                                                                                                                                     We create customised scalable solutions for the delivery                                                                                                                                                                                                                                                      We create customised scalable solutions for the delivery
                                                                                                                                                                                                                                                                                                     and administration of specialty products.                                                                                                                                                                                                                                                                     and administration of specialty products.

                                                                                                                                                                                                                              This document has been prepared by a group comprising Terry White Chemists, Chemmart Pharmacies, Chemplus and ZEST.                                                                                                                                                                                This document has been prepared by a group comprising Terry White Chemists, Chemmart Pharmacies, Chemplus and ZEST.
        TM16576 - Pain Booklet_single pages.indd 1                                                           8/08/2018 11:56 AM   TM16576 - Pain Booklet_single pages.indd 2                                                          8/08/2018 11:56 AM

                                                                                                                                                                                                                                                                                                                                                                                   STATE                                                              The program development and management fees will           BENEFITS OF THE NETWORK
                                                                                                                                                                                                                                                                                                                                                                                   OF THE
                                                                                                                                                                                                                                                                                                                                                                                                                                                      be charged in exchange for the following services:
                                                                                                                                                                                                                                                                                                                                                                                                                                                      1. Complete development of network offering,               Patients                               Prescribers                                            Sponsors

                                                                                                                                                                                                                                                                                                                                                                                   INDUSTRY
                                                                                                                                                                                                                                                                                                                                                                                                                                                         education and audit management, reimbursement
                                                                                                                                                                                                                                                                                                                                                                                                                                                         system, data and intelligence management.               Ease of access to specialty            Known access points for specialty medications          Trusted national distribution network
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 medications in the community.          in the community.                                      of community pharmacies for specialty
                                                                                                                                                                                                                                                                                                                                                                                                                                                      2. Patient is to be enrolled in the network management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               medications.
                                                                                                                                                                                                                                                                                                                                                                                                                                                         program and communicated with continuously
                                                                                                                                                                                                                                                                                                                                                                                                                                                         throughout the process.                                 Trust in capable pharmacy              Trust in provision of specialty pharmacy               Ability to drive improvements in
                                                                                                                                                                                                                                                                                                                                                                                                                                                           a. Sign up is achieved via the following process:     providers.                             medications by network providers.                      medication access and adherence
                                                                                                                                                                                                                                                                                                                                                                                                                                                              i. Prescriber informs patient of network                                                                                                         through community pharmacy.
                                                                                                                                                                                                                                                                                                                                                                                                                                                              ii. Prescriber completes automated contact with
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Key contacts in the community –        Closed communication network with pharmacy             Access to dispense level data in the
                                                                                                                                                                                                                                                                                                                                                                                                                                                              network
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 simple access to knowledgeable         and patient. Point in time access to patient           community pharmacy network to reflect
                                                                                                                                                                                                                                                                                                                                                                                                                                                              iii. Network contacts patient to provide list of
                                                                                                                                                                                                                                                                                                                                                                                   The recent emergence of specialty medications in the                                                                          providers when needed.                 adherence data.                                        performance improvements.
                                                                                                                                                                                                                                                                                                                                                                                                                                                              pharmacies enrolled in the network and allowing
                                                                                                                                                                                                                                                                                                                                                                                   Australian retail pharmacy market has attracted a great
                                                                                                                                                                                                                                                                                                                                                                                                                                                              patient choice
                                                                                                                                                                                                                                                                                                                                                                                   deal of attention. To date, there have been no providers
                                                                                                                                                                                                                                                                                                                                                                                   who have delivered a top to bottom solution for patients           3. Drug is distributed seamlessly to network pharmacy.
                                                                                                                                                                                                                                                                                                                                                                                   in the community.
                                                                                                                                                                                                                                                                                                                                                                                   The network opportunity is national in scope. It requires
                                                                                                                                                                                                                                                                                                                                                                                                                                                      4. Patient is enrolled in scripts-on-file and
                                                                                                                                                                                                                                                                                                                                                                                                                                                         adherence management program at the                      GOALS & OBJECTIVES
                                                                                                                                                                                                                                                                                                                                                                                   a broad and sophisticated management infrastructure,                  community pharmacy level.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  •   To create a system within which patients and                     •   To create a system that effectively measures the

                                                                                                                                        CHAPTER 5:
                                                                                                                                                                                                                                                                                                                                                                                   including a strong network of patient access points                5. Doctor is informed immediately of non-adherence in
                                                                                                                                                                                             2. Acknowledge the Pain.                                                                                                                                                              across the country.                                                   order to ensure appropriate patient management.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      prescribers can have visibility of community                         progress of patients and their specialty medication
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      pharmacies that provide specialised medication                       prescriptions, allowing pharmacists and prescribers
                                                                                                                                        MAKE A START AND
                                                                                                                                                                                             Acknowledge that you have pain in your body                                                                                                                                           TerryWhite Chemmart & ZEST are well-positioned to move             6. Manufacturer receives aggregate adherence data

                                                                    CHAPTER 4:
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      management systems. The system will allow patients                   to monitor patients and intervene at the point in time
            The following steps can help:                                                                                                                                                    and it is here to stay, but that does not mean
                                                                                                                                        GET BACK IN CONTROL
                                                                                                                                                                                                                                                                                                                                                                                   into a leadership position in the Specialty Pharmacy arena.           to demonstrate return on investment in the network           to easily access pharmacies which manage specific                    when a patient requires assistance.
                                                                                                                                                                                             you cannot do anything about it. Start by                                                                                                                                                                                                                   management program.
                                                                    HOW CAN PERSISTENT PAIN                                                                                                                                                                                                                                                                                        The network management model created by                                                                                            medication programs, reducing risk
            1. Early Diagnosis                                                                                                                                                               noticing how the body feels with the pain and                                                                                                                                                                                                                                                                            of patients lost in the community space.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       •   To create a bank of data around performance of
                                                                                                                                        There is no better time to get started than                                                                                                                                                                                                TerryWhite Chemmart & ZEST delivers a turn-key
                                                                    BE TREATED?
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           patients and pharmacies within the specified network,
            It is essential to identify when pain has become                                                                                                                                 how it is affecting you. Does your pain cause                                                                                                                                         solution for the manufacturer in the reliable and consistent
                                                                                                                                        right now. There are important concepts that                                                                                                                                                                                                                                                                                                                              •   To create a system that reduces the risk for community               such that we are able to demonstrate the effective
            persistent, i.e., when it has progressed to out                                                                                                                                  you to worry or be stressed, or get tired more                                                                                                                                        delivery of the medication to the patient. The network
                                                                    The treatment of persistent pain requires the                       you can start with to get back in control. Your                                                                                                                                                                                                                                                                                                                               pharmacies in managing specialty medications.                        care of patients who use specialty medications in
            of the ordinary intensity.                                                                                                                                                       easily? Carefully consider your pain medication                                                                                                                                       will manage all aspects of drug delivery to the patient,                                                                                                                                                the community pharmacy space.
                                                                    use of multimodal approaches with the help                          multidisciplinary team can help you to work                                                                                                                                                                                                following the triggering prescribe event, in exchange for
            You should seek help for persistent pain when:                                                                              on specific areas, but you can get started right     therapy and how effective it is versus how safe                                                                                                                                       a unit-based program management fee.
                                                                    of a multidisciplinary health care team so that,
            • The pain has lingered for more than three                                                                                 now.                                                 it is in the longer term. Also consider whether
                                                                    eventually, control can be handed back to
              months;                                                                                                                                                                        any other interventions could be suitable for
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  THE SPECIALTY NETWORK
                                                                    the individual. Multimodal approach means                           1. Ask and understand
                                                                                                                                                                                                                                                                                                                                                                                   END-TO-END
            • The pain is not responding to usual simple                                                                                                                                     including as part of an overall plan.
                                                                    that a variety of tools are taught so that you                      You need to understand your pain condition
              treatment; and                                        gain confidence in selecting the right tools to                     before you can plan how to manage it.                3. Stay motivated

                                                                                                                                                                                                                                                                                                                                                                                   SOLUTION
            • The pain is limiting your day-to-day function.        use as you need. Your tools may include pain                                                                             A positive mindset will result in positive actions                                                                                                                                                                                                                                                                                                                        Patient enrolled in Specialty                  Appointment set with
                                                                                                                                        a) Ask your pharmacist if you do not understand
                                                                    medications, exercise programs, procedures                             how or what your pain medicines are treating.     and feelings.                                                                                                                                                                                                                                                                                                                  Patient prescribed specialty               Network - provided with list                   network pharmacy for
            It is critical at this point to seek the help of your                                                                                                                                                                                                                                                                                                                                                                                                                                                                    medicine                          of network pharmacies who                   provision of medication and
                                                                    by specialists, and breathing and relaxation                                                                             • Find things to do that are currently within
            doctor or even a referral to a specialist, as there                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         deliver specialty services                       specialty service
                                                                    techniques, to name just a few.                                     b) Ask your doctor about a long-term                    your abilities that you enjoy and make you
            could be more detrimental changes in the long
                                                                                                                                           medication plan and how it supports                  feel positive. That may be as simple as giving
            term if we only treat the symptoms rather than          The combination of these tools will be specific                        long term health and welfare.                        a friend a call once a day, who will encourage                                                                                                                                                              Wholesale,
            the underlying cause.                                   to the individual and their type of pain condition.                                                                                                                                                                                                                                                                Program                                      Patient          Community
                                                                                                                                                                                                you and listen to you and maybe you can                                                                                                                                                                        auto                                                          Nursing              Data capture              Automated report issued                    Patient attends appointment
                                                                    A multidisciplinary team is made up of different                    c) If your exercise plan is not something you                                                                                                                                                                                                 design and                                   enrolment          pharmacy                                                                                                                                                      Medication delivered to
            2. Attack it With the Urgency it Deserves                                                                                                                                                                                                                                                                                                                                                     replenishment                                                    support & PV           & reporting               to prescriber and network                   - is enrolled in adherence
                                                                                                                                                                                                listen to and encourage them too.                                                                                                                                                      collateral                                 in program           network                                                                                                                                                      pharmacy in anticipation
                                                                    health professionals who are specially trained                         can manage, speak to a physiotherapist                                                                                                                                                                                                                          distribution                                                                                                        manager - pharmacy                         app and scripts on file,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        of appointment
            Treating persistent pain should be addressed with                                                                                                                                • Give yourself a ‘pat on the back’ and reward                                                                                                                                                                                                                                                                                   reimbursed for service                      assessment completed
                                                                    in treating persistent pain and helping you to                         about what is best suited for your type of
            urgency because the changes in the body are                                                                                                                                         yourself for the good things that you do for
                                                                    understand what is causing your pain. They can                         pain condition.
            already a chronic disease state. Persistent pain is                                                                                                                                 yourself. Celebrate even the smallest efforts.
                                                                    also teach you how to reduce your pain and
            not a symptom that can be fixed, but an illness that                                                                        Ask until you fully understand. Read about your                                                                                                                                                                                                                                      COMPLIANCE & ADHERENCE
                                                                    increase your function. Some of these health                                                                             • Involve people you trust and who are going                                                                                                                                                                                                                                                                                                                                 Follow up with patient
            needs help to be managed and controlled.                                                                                    condition extensively and speak to associations
                                                                    professionals may include pain specialists, pain                                                                            to hold you accountable for your actions.                                                                                                                                                                                                                                                                                                                                  completed - repeat
                                                                                                                                        that are specific to your pain condition. If you        Trusted supporters will be essential for
            Early diagnosis is important so that you                physiotherapists, pharmacists, psychologists,                                                                                                                                                                                                                                                                                                                                                                                                                                                      appointment set with patient
                                                                                                                                        are searching for information on the internet           your success.
            understand what is happening. Like asthma or            occupational therapists, exercise physiologists
                                                                                                                                        you must only go to credible sites. Not all online
            diabetes, persistent pain is a chronic condition        and dieticians. The ideal professionals in
                                                                                                                                        information is useful or correct and it may even     4. Balancing pain, movement and energy
            and every credible treatment path should be             your team will depend on your diagnosis and                                                                                                                                                                                                                                                                                                                                 Quality                           Better patient
                                                                                                                                        create unnecessary anxiety. The bottom line          The key to achieving movement, without being                                                                                                                                                     One solution
            explored. Like any other chronic condition, it needs    treatment priorities.
                                                                                                                                        is to have a good understanding of your pain         in a whole lot of pain and feeling completely                                                                                                                                                                                                     assurance                            outcomes                                  Patient attends repeat
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            appointment - assessment
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Medication delivered to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         pharmacy in aticipation
            input from different specialists and allied health
                                                                                                                                        condition, and do not be afraid to ask till you      exhausted, is the art of pacing. Pacing takes a                                                                                                                                                                                                                                                                                completed by pharmacist                         of appointment
            professionals, who will teach you how to live a
                                                                                                                                        understand.                                          long-term view of movement. It is about moving
            purposeful and meaningful life despite pain.

        TM16576 - Pain Booklet_single pages.indd 5                                                           8/08/2018 11:56 AM   TM16576 - Pain Booklet_single pages.indd 6                                                          8/08/2018 11:56 AM

THE PAIN PROGRAM                                                                                                                                                                                                                                                                                                                    SPECIALTY PROGRAMS
Developed in conjunction with pharmacist and leading                                                                                                                                                                                                                                                                                Specialty health programs are increasingly important as we
pain specialist Joyce McSwan, The Pain Program provides a                                                                                                                                                                                                                                                                           see additional specialty medicines entering the market.
framework for pharmacists to assist patients with chronic pain.                                                                                                                                                                                                                                                                     By 2025, we expect 50% of dispensary revenue to be driven
                                                                                                                                                                                                                                                                                                                                    by specialty medicine.
When customers present at TerryWhite Chemmart, they can be
assured that our pharmacists are trained to help them manage                                                                                                                                                                                                                                                                        Patients on specialty medicines are more adherent (80-90%
and treat their pain, or refer them where necessary.                                                                                                                                                                                                                                                                                adherent) than patients on conventional medicines (50%).

Activated through the Health App and PlusOne,                                                                                                                                                                                                                                                                                       This generates more income for pharmacies due to:
The Pain Program helps patients manage their pain                                                                                                                                                                                                                                                                                   •                   More dispensing fees
end to end.
                                                                                                                                                                                                                                                                                                                                    •                   More frequent store visits

                                                                                                                                                                                                                                                                                                                                    TerryWhite Chemmart now offers a complete menu
                                                                                                                                                                                                                                                                                                                                    of Specialty Programs and look forward to working with
                                                                                                                                                                                                                                                                                                                                    you on which of these programs best suit your pharmacy.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      TerryWhite Chemmart                                                                                                                             13
OUR
HEALTH
PARTNERS.

Building long-term, customer-focused, beneficial
partnerships with like-minded organisations is a
key strategy for driving new customers to your
pharmacy.

We are focused on partners that build our health
credibility and allow us to communicate broadly to
customer segments with authority.

Our Health Partners are just that – partners.
Equally as committed to improving the health
of all Australians as we are – and we hope you
are too.
AIA VITALITY                                                       ASTHMA AUSTRALIA
AIA is Australia’s leading provider of life insurance through      1 in 9 Australians suffer from asthma
superannuation funds and is determined to keep their               in some form or another.
customers healthier for longer – that’s why they introduced
VITALITY – a rewards program that encourages customers             Asthma Australia is the leader in asthma health care and
to understand and take action with their health.                   research with over 50 years of history in delivering high-quality
                                                                   support to people with asthma and their care givers.
As part of our partnership with AIA and a critical piece in the
Vitality program, over 75,000 customers will be invited to visit   As one of the country’s largest and most respected respiratory
their local TerryWhite Chemmart pharmacy for a Health Check,       organisations, Asthma Australia delivers evidence-based,
meaning we have 75,000 opportunities to engage                     preventative health strategies to over 200,000 people every
with potential new patients to discuss their health needs.         year and with a like-minded vision and values, our objective
                                                                   is to make your pharmacy the pharmacy of choice for asthma
Each time an AIA customer visits a TerryWhite Chemmart             support in your local community.
pharmacy, the pharmacy is remunerated directly for the health
check and has the opportunity to build a life-long relationship    Our Back to School Asthma program is a key step to improving
with each customer as they look to improve their overall health    asthma management for school aged children with the aim of
and wellbeing.                                                     reducing hospitalisation, improving lung function and reducing
                                                                   sick days throughout the school year.

                                                                                                         TerryWhite Chemmart      15
AFFAIRS OF                                                                                                                                                    AFFAIRS OF
                                                                                                                                 THE HEART                                                                                                                                                     THE HEART
                                                                                                                                                                                                                                                                                                Are not Always romantic
                                                                                                                                 Are not Always romantic                                                                                                                                        Heart disease is a leading killer of Australian women. Heart attacks
                                                                                                                                                                                                                                                                                                claim the lives of 22 Australian women every day.1
                                                                                                                                 Heart disease is a leading killer of Australian women. Heart attacks claim the lives                                                                           Do you know the signs of a heart attack?
                                                                                                                                 of 22 Australian women every day.1                                                                                                                             Non-chest pain symptoms can go unnoticed, seemingly invisible.
                                                                                                                                 Do you know the signs of a heart attack?                                                                                                                       Don’t let a heart attack be the first sign. Know your risks, the signs
                                                                                                                                 Non-chest pain symptoms can go unnoticed, seemingly invisible. Don’t let a heart attack                                                                        and the health of your heart.
                                                                                                                                 be the first sign. Know your risks, the signs and the health of your heart.                                                                                    Go to www.heartfoundation.org.au for more information.
                                                                                                                                 Go to www.heartfoundation.org.au for more information.

                                                                                                                                                                                                                                                                                                                                                          Exclusive to
                                                                                                                                                                                                                                                                                                                                                          TerryWhite
                                                                                                                                                                                                                                                                                               Purchase a specially marked Designer                        Chemmart
                                                                                                                                                                                             Exclusive to                                                                                      Brands lipstick/lip gloss and support
                                                                                                                                                                                             TerryWhite                                                                                        The Heart Foundation’s efforts to
                                                                                                                                                                                              Chemmart
                                                                                                                   Purchase a specially marked Designer Brands lipstick/                                                                                                                       improve women’s heart health.
                                                                                                                   lip gloss and support The Heart Foundation’s efforts to                                                                                                                     TerryWhite Chemmart will donate $3

                                                                                                                                                                                                                                                                                                                                                                6
                                                                                                                   improve women’s heart health. TerryWhite Chemmart

                                                                                                                                                                                                                              6                                                                                                                               $ 99
                                                                                                                                                                                                                                                                                               from every sale directly to the
                                                                                                                   will donate $3 from every sale directly to the
                                                                                                                   Heart Foundation. Available in selected stores.                                                       $ 99             EA
                                                                                                                                                                                                                                                                                               Heart Foundation. Available in selected stores.
                                                                                                                                                                                                                                                                                                                                                                     EA
                                                                                                                                                                                                                                                                                               1
                                                                                                                                                                                                                                                                                                Source: Australian Bureau of Statistics 2017, Causes of
                                                                                                                   1
                                                                                                                    Source: Australian Bureau of Statistics 2017, Causes of Death 2016,                                                                                                        Death 2016, ABS cat no.3303.0, September, 2017
                                                                                                                   ABS cat no.3303.0, September, 2017

More Australians die everyday from heart disease than any
                                                                                                                                                                                                                                                                                                                                   PROUDLY
                                                                                                                                                                       PROUDLY                                                                                                                                                     PARTNERING
                                                                                                                                                                       PARTNERING                                                                                                                                                  WITH
                                                                                                                                                                       WITH

other illness.
                                                                            TM16281 Women in Heart Disease A1 Portrait .indd 1                                                                                                                             14/05/2018 3:38 PM

                                                                                                                                                                                                                                                                                TM16281 Women in Heart Disease DL.indd 1                                                     14/05/2018 3:43 PM

Together with the Heart Foundation, TerryWhite Chemmart
is committed to raising the awareness of heart disease and
improving medication adherence and patient understanding
for cardiovascular issues.

The Heart Foundation is dedicated to fighting the single                                                TM16281 Women in Heart Disease Balloons.indd 1                                              14/05/2018 3:45 PM

biggest killer of Australians – heart disease. For over 50 years,
they’ve led the battle to save lives and improve the heart health                                                                                                                                                        TM16281 Women in Heart Disease Balloons.indd 3                                                                                                  14/05/2018 3:45 PM

of all Australians. Their vision is a world where people don’t

                                                                    WOMEN WITH HEART DISEASE
suffer or die prematurely because of heart disease.

With like-minded visions and values, TerryWhite Chemmart has
developed a partnership with the Heart Foundation to help           Heart disease is an invisible killer – going unnoticed and not
keep all Australians Alive & Well.                                  openly talked about – yet it is a leading killer of Australian
                                                                    women.

                                                                    Together TerryWhite Chemmart and the Heart Foundation are
                                                                    partnering to drive awareness and understanding of the signs
                                                                    symptoms and risks of heart disease in women.

                   ONLY 62%                                         Killer Statistics:
                 of prescriptions                                   •   Heart disease is a leading killer of Australian women.
                for cardiovascular                                  •   Heart disease kills almost three times as many women
                  conditions are                                        as breast cancer.
                       filled.                                      •   22 Australian women die from heart disease
                                                                        every day.

 16   TerryWhite Chemmart
1 IN 4 AUSTRALIANS
                                                    HAVE UNMANAGED                                                                                                                                                                                                                                                                                                                                                                                                            GET YOUR
                                                        HIGH BLOOD
                                                         PRESSURE*                                                                                                                                                                                                                                                                                                                                                                                                            FREE BLOOD
                                                             Take a FREE Blood
                                                            Pressure check today.                                                                                                                                                                                                                                                                                                                                                       HIGH BLOOD                            PRESSURE
                                                                                                                                                                                                                                                                                Take a FREE                                                                                                                                             PRESSURE IS A
                                                                                                                                                                                                                                                                                                                                                                                                                                        LEADING RISK
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              CHECK TODAY!
                                                                                                                                                                                                                                                                               Blood Pressure                                                                                                                                           FACTOR FOR
                                                                                                                                                                                                                                                                                                                                                                                                                                        HEART DISEASE
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              High blood pressure has no symptoms, so the

                                                                                                                                                                                                                                                                                check today
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              only way to know your risk is to have a blood
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              pressure check.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              At TerryWhite Chemmart, our pharmacists

                                                                                                                                                                                                                                                                                                                                                                                                                                                          What’s              will help you understand your blood pressure
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              results and provide you with support where
                                                                                                                                                                                                                                                                                                                                                                                                                                                          yours?              you need it.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        PROUDLY
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        PARTNERING
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        WITH

                             *Data Source: Australian Bureau of Statistics, Australian Health Survey, 2014-15. Customised data 2017.

                                                                                                                                                                                                                                                                                                                    PROUDLY
                                                                                                                                                                                                                                                                                                                    SUPPORTING
                                                                                                                                                       PROUDLY
                                                                                                                                                       SUPPORTING

                                                                                                                                                                                                                           TM15146 Heart Foundation Triple Posters_V1.indd 2                                                                                                                          5/9/17 10:23 am

     TM15146 Heart Foundation A1 Poster_V1.indd 1                                                                                                                                    5/9/17 10:09 am

                                                                                                                                                         $   2                                                                                                                                                                                                                                                                                                GET YOUR FREE BLOOD
                                                                     LET’S INVEST
                                                                     IN THE FUTURE
                                                                     HEALTH OF                                                                                                                                                                                                             1 IN 4 AUSTRALIANS                                                                                                                HIGH BLOOD
                                                                                                                                                                                                                                                                                                                                                                                                                                                              PRESSURE CHECK TODAY!
                                                                     AUSTRALIANS                                                                                                                                                                                                           HAVE UNMANAGED                                                                                                                    PRESSURE IS A
                                                                                                                                                                                                                                                                                               HIGH BLOOD                                                                                                                    LEADING RISK                     High blood pressure has no symptoms, so the only way to know your risk
                                                                                                                                                                                                                                                                                                PRESSURE*
                                                                                                                                                                                                                                                                                                                                                                                                                             FACTOR FOR                       is to have a blood pressure check.
                                                                                                                                                                                                                                                                                            Let’s invest in the future health
                                                                                                                                                                                                                                                                                              of Australians. Pick up your                                                                                                   HEART DISEASE
                                                                                                                                                                                                                                                                                               $2 donation card in store                                                                                                                                      At TerryWhite Chemmart, our pharmacists will help you understand your
                                                                                                                                                                                                                                                                                                 today and support the
                                                                                                                                                                                                                                                                                                   Heart Foundation.                                                                                                                                          blood pressure results and provide you with support where you need it.

                                                                                                                                                                                                                                                                                                                                                                                                                                                 What’s
                                                                                                                                                 PROUDLY
                                                                                                                                                                                                                                                                                                                                                                                                                                                 yours?                                               PROUDLY
                                                                                                                                                 SUPPORTING
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      PARTNERING
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      WITH
                                                                                                                            THANK YOU                                                                                                                                                  *Data Source: Australian Bureau of Statistics, Australian Health Survey, 2014-15. Customised data 2017.

                                                                                                                      FOR YOUR SUPPORT                                                                                                                                                                                                   PROUDLY
                                                                                                                                 All proceeds go directly to the                                                                                                                                                                         SUPPORTING
                                                                                                                                        Heart Foundation.

                                                                                                                                                                                                       TM15146 Heart Foundation A3 Counter Mat.indd 1                                                                                                                                     5/9/17 10:23 am

                                                     TM15146 Heart Foundation Donation Card.indd 1                                                                 5/9/17 10:09 am

THE HEART FOUNDATION’S                                                                                                                                                                                                                                                                                                                                                                                                  KNOW YOUR BLOOD PRESSURE
BLOOD PRESSURE AWARENESS                                                                                                                                                                                                                                                                                                                                                                                                In 2014/15, close to 6 million Australians (34%) aged 18 years
                                                                                                                                                                                                                                                                                                                                                                                                                        and over had high blood pressure. Of these, more than two
Across our network every October, we partner with                                                                                                                                                                                                                                                                                                                                                                       thirds (68%) had uncontrolled or unmanaged high blood
The Heart Foundation to carry out blood pressure checks                                                                                                                                                                                                                                                                                                                                                                 pressure (not taking medication), representing 4 million adult
in our pharmacies and key locations across Australia.                                                                                                                                                                                                                                                                                                                                                                   Australians.
We’re raising awareness of heart disease and other                                                                                                                                                                                                                                                                                                                                                                      TerryWhite Chemmart are partnering with Heart Foundation
cardiovascular issues and this October we’ll conduct over                                                                                                                                                                                                                                                                                                                                                               in a large-scale blood pressure campaign to raise awareness
10,000 blood pressure screenings – giving us thousands                                                                                                                                                                                                                                                                                                                                                                  around the importance of knowing and understanding your
of opportunities to help improve the health of Australians.                                                                                                                                                                                                                                                                                                                                                             blood pressure.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              TerryWhite Chemmart                                      17
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                                                                                                                                                                                                                                     TerryWhiteChemmart.com.au
                                                                                                                                                                         ALIVE            WELL                          REWARDS

                                                                    REWARDSPLUS                                                                                   FIND A STORE                     VIEW CATALOUGE
                                                                                                          FIND A STORE                         VIEW CATALOGUE
                                                                                                                                                                                                  TM15340 Rewards Card_V3.indd 1   18/10/2017 8:53 AM

                                                                                                                                                         Your RewardsPlus Points Balance: $XX.XX

TerryWhite Chemmart is proud to work in partnership with            JOIN US
Ovarian Cancer Australia to raise awareness of the impact
of ovarian cancer, which has the lowest survival rate of any        F R
                                                                    AFTERNOON
female cancer.

                                                                    TEAL
Every February, TerryWhite Chemmart pharmacies support
Ovarian Cancer Awareness month by selling merchandise
and hosting afternoon teal events as part of this major
fundraising campaign.
                                                                    IN SUPPORT OF
The partnership between TerryWhite Chemmart and Ovarian             OVARIAN CANCER
Cancer Australia began in 2006; over the last 11 years we have      AWARENESS
raised a staggering $1,225,550 million together. .
                                                                    Date: 30th, February 2018
                                                                    Time: 0:00PM
                                                                    Cost: All donations greatly
                                                                          received

                                                                    Visit www.terrywhitechemmart.com.au/oca to find out
                                                                    more about how you can help Ovarian Cancer Australia
                                                                    and TerryWhite Chemmart save lives and ensure no
                                                                    woman with ovarian cancer walks alone.

                                                                                    SAVING LIVES, SUPPORTING WOMEN

                                                                                                                                                PROUDLY
                                                                                                                                                SUPPORTING

                                                                  ALIVE                  WELL

                                                                 TerryWhite Chemmart® reserves the right to correct printed errors. Offer available from Thursday 1st February until Tuesday 13th February 2018. Products may not
                                                                 be available at all stores. Contact your local store to check availability. ^Savings listed are calculated from suppliers recommended retail price (RRP) at the time of
                                                                 preparation and not necessarily previous in-store price. Due to our competitive price policy we may not have sold at RRP. *Always read the label. Use only as directed.
                                                                 If symptoms persist consult your healthcare professional. °Incorrect use may be harmful. TerryWhite Chemmart® is a registered trademark owned by TWC IP Pty
                                                                 Ltd ACN 136 833 611 and under licence by TW&CM Pty Ltd ACN 136 833 620. Please note that the Terms and Conditions of our RewardsPlus Program have been
                                                                 amended to reflect recent changes to Australia’s Privacy Laws. To review our updated Terms and Conditions, please click here. To replace a lost/stolen/damaged
                                                                 RewardsPlus card click here and select FAQs. For all other RewardsPlus program queries click here to view FAQs. You are receiving this email because you are a
                                                                 member of RewardsPlus. If you would like to unsubscribe, please click here. Your personal information is important to us and we treat it with great care. Please click
                                                                 here to view our Privacy Policy.

 18   TerryWhite Chemmart
VARIAN
                                                                                                                                                                                                                                FEBRUARY IS
 OVER ALLERGY                                                                                                                                                                                                  $  2499

 SYMPTOMS?
                                                                                                                                                                                                                  SAVE $296
                                                                                                                                                                                                                   OFF RRP^

 Itchy, runny, stuffy, and sneezy. No, these aren’t characters
 from Snow White – they’re symptoms of allergies!                                                                                                                                                                               CANCER AWARENESS MONTH!
                                                                                                                                                                                                                                Ovarian cancer is the deadliest women’s cancer.
                                                                                                   In addition to nasal
                                                     Speak with your                               congestion, you may                                                                                                          Each day in Australia, 3 out of the 4 women diagnosed
                                                  TerryWhite Chemmart                              experience a runny                                                                                                           will die from the disease;
                                                                                                                                                             Puranox Anti-Snoring Spray* 45ml
                                                    pharmacist today
                                                                                                   (clear discharge), itchy                                                                                                     You can help by:
                                                      to find out the
                                                                                                   nose and itchy, watery
                                                  appropriate treatment
                                                    methods for you.                               eyes. You’ll probably
                                                                                                                                                                                                               $  2999          • Purchasing a teal ribbon for $3
                                                                                                   be sneezing quite a                                                                                            SAVE $296
                                                                                                                                                                                                                                • Making a donation to support Ovarian Cancer Australia’s work
                                                                                                   bit, too.                                                                                                                    • Hosting an Afternoon Teal fundraising event
                                                                                                                                                                                                                   OFF RRP^
                                                                                                                                                             pharmacy
                                                                                                                                                               only
                                                                                                                                                                                                                                Visit www.terrywhitechemmart.com.au/oca to find out more about how you can help Ovarian Cancer Australia
                                                                                                   Allergies can be                                                                                                             and TerryWhite Chemmart save lives and ensure no woman with ovarian cancer walks alone.
                                                                                                   triggered by dust,
                                                                                                   pollen, mould and                                                                                                                               SAVING LIVES, SUPPORTING WOMEN
                                                                                                   more, and treatment
                                                                                                   for allergy symptoms
                                                                                                   will depend on what’s
                                                                                                                                                                                                                                                                                                             PROUDLY
                                                                                                   triggering them.
                                                                                                                                                             Telfast 180mg* 50 tablets                                                                                                                       SUPPORTING

                       FEBRUARY IS                                                                                                                                                                              $ 1899
                                     VARIAN
                                                                                                                                                                  pharmacy
                                                                                                                                                                    only
                                                                                                                                                                                                                  SAVE $550
                                                                                                                                                                                                                   OFF RRP^

                        CANCER AWARENESS MONTH!
                                           Each day, four Australian women are diagnosed
                                          with ovarian cancer – the deadliest women’s cancer.

                                                                                                                                                                                                                                                               VARIAN
                                         Throughout February, we urge all Australians to know

                                                                                                                                                                                                                                           FEBRUARY IS
                                                    ovarian cancer and take action.

                                Join TerryWhite Chemmart to support Ovarian Cancer Australia:
                                       visit your local pharmacy to purchase a teal ribbon                                                                   Nasonex Allergy Spray* 140 doses
                                      or make a donation, and get your family and friends
                                          together to host a fundraising Afternoon Teal!

                               Visit www.terrywhitechemmart.com.au/oca to learn more about
                                                                                                                                                                                                                $ 1699
                                      ovarian cancer and how you can make a difference.                                                                                                                           SAVE $ 6 96
                                                                                                                                                                                                                   OFF RRP^

                           SAVING LIVES, SUPPORTING WOMEN                                                                                                                                                                                  CANCER AWARENESS MONTH!
                                                                       PROUDLY                                                                                                                                                           Ovarian cancer is the deadliest women’s cancer.
                                                                       SUPPORTING
                                                                                                                                                             NeilMed Sinus Rinse Kit* 60 sachets
                                                                                                                                                                                                                                         Each day in Australia, 3 out of the 4 women
^Savings listed are calculated from suppliers recommended retail price (RRP) at the time of preparation and not necessarily previous in-store price. Due to our competitive pricing policy we may not have sold at RRP.
*Always read the label. Use only as directed. If symptoms persist consult your healthcare professional. ¥Always read the label. Use only as directed.                                                                                    diagnosed will die from the disease;

                                                                                                                                                                                                                                         You can help by:
                                                                                                                                                                                                                                         • Purchasing a teal ribbon for $3
                                                                                                                                                                                                                                         • Making a donation to support Ovarian Cancer
                                                                                                                                                                                                                                           Australia’s work
                                                                                                                                                                                                                                         • Hosting an Afternoon Teal fundraising event

                                                                                                                                                                                                                                         Visit www.terrywhitechemmart.com.au/oca to find out more about how you
                                                                                                                                                                                                                                         can help Ovarian Cancer Australia and TerryWhite Chemmart save lives and
                                                                                                                                                                                                                                         ensure no woman with ovarian cancer walks alone.

                                                                                                                                                                                                                                                     SAVING LIVES, SUPPORTING WOMEN

                                                                                                                                                                                                                                                                                                           PROUDLY
                                                                                                                                                                                                                                                                                                           SUPPORTING

                                                                                                                                                                                                                                                                                                                                TerryWhite Chemmart   19
EXCEPTIONAL
CUSTOMER
EXPERIENCES.

Creating exceptional customer experiences
every day is our number one priority – providing
you with the tools and marketing needed to
attract customers.

Through our marketing channels,
TerryWhite Chemmart is the second-most
recognised pharmacy brand in the Australian
market and our customers’ preference for
TerryWhite Chemmart is strongest when it comes
to trusted advice from our pharmacists and
pharmacy professionals.

With multiple customer touchpoints including
a strong above the line advertising schedule,
catalogues, loyalty programs, digital presence and
an ever increasing focus on Business to Business
marketing, we’re helping to provide you with the
opportunities to wow customers everyday.
1299                EA
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           $
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            WELL                                                              ALIVE

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               $               1299
                                                                                                                                                                                                                                                                                                                                                                                                                                   ON SALE
                                                                                                                                                                                                                                                                                                                                                                                                                             Thursday 5th April until                                                                                          ALIVE                                                      WELL
                                                                                                                                                                                                                                                                                                                                                                                                                            Tuesday 24th April 2018

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      EA
                                                                                                                                                                                                               HEALTH                                                                                                                          pharmacy
                                                                                                                                                                                                                                                                                                                                                 only
                                                                                                                                                                                                                                                                                                                                                                                                                                                   $ 494
                                                                                                                                                                                                               IS ALIVE
                                                                                                                                                                                                                                                                                                                                                                                                                                                     EA

                                                                                                                                                                                                                                                                                                                                                                                                                                                   SAVE $ 4EA
                                                                                                                                                                                                                                                                                                                                                                                                                                                       OFF RRP^

                                                                                                                                                                                                               & WELL                                                                                                                          Maxigesic Paracetamol 500mg + Ibuprofen 150mg*º 12 tablets. See Pharmacist for larger pack sizes.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          SAVE
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          3 EA
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        $ 86
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    OFF RRP^
                                                                                                                                                                                                                 pharmacy
                                                                                                                                                                                                                   only
                                                                                                                                                                                                                                                                                                   $   1799  EA                                pharmacy
                                                                                                                                                                                                                                                                                                                                                 only
                                                                                                                                                                                                                                                                                                                                                                                      $ 79
                                                                                                                                                                                                                                                                                                                                                                                        EA8                pharmacy
                                                                                                                                                                                                                                                                                                                                                                                                             only                                  1399
                                                                                                                                                                                                                                                                                                                                                                                                                                                   $          EA

                                                                                                                                                                                                ON SALE
                                                                                                                                                                                                                                                                                                       SAVE $5EA                                                                      SAVE $ 4 50 EA

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Cetaphil 500ml
                                                                                                                                                                                                                                                                                                       OFF RRP^                                                                           OFF RRP^

                                                                                                                                                                                            Thursday 5th April until
                                                                                                                                                                                           Tuesday 24th April 2018                                                                                                                                                                                                                                                                                                                         Selected Range

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              $                   PRICE
                                                                                                                                                                                                                                                                                                                                                                                                           TerryWhite Chemmart Cold & Flu Relief

     SUPER SAVINGS
                                                                                                                                                                                                                 Nurofen Zavance*º 96 tablets                                                                                                  Nurofen 200mg*º 48 tablets                                  Day & Night PE*º 48 tablets

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  MATCH
                                                                                                                                                                                                                                                                                                        7
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   GUARANTEE
                                                                                                                                                                                                                                                                                                   $ 99                                                                                13 99                                                           1399
     ON VITAMINS
                                                                                                                                                                                                                                                                                                                                                                                      $                                                            $
                                                                                                                                                                                                         FROM pharmacy                                                                                                                                                                          EA                                                            EA

                                                                                                                                                                                                         7
                                                                                                                                                                                                                                                                                                            EA                                 pharmacy                                                    pharmacy
                                                                                                                                                                                                       $ 49         only
                                                                                                                                                                                                                                                                                                       SAVE $2EA
                                                                                                                                                                                                                                                                                                                                                 only
                                                                                                                                                                                                                                                                                                                                                                                      SAVE $250 EA
                                                                                                                                                                                                                                                                                                                                                                                                             only
                                                                                                                                                                                                                                                                                                                                                                                                                                                   SAVE $ 4EA                                                                             ^Savings listed are calculated from suppliers recommended retail price (RRP) at the time of preparation and not necessarily previous in-store price.
                                                                                                                                                                                                                                                                                                       OFF RRP^                                                                           OFF RRP^                                                     OFF RRP^                                                                           Due to our competitive pricing policy we may not have sold at RRP. +Conditions apply. See in store for details.

        50%
               SAVE UP TO

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              4
                                                                                                                                                                                                                 Panadol Rapid*º 40 caplets                                                                                                    Panadol Optizorb*º 96 caplets or 100 tablets                Advil*º 90 liquid capsules

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          $ 49
                                                                                                                                                                                                                                                                                                   $ 99 9                                                                             $ 797                                                         1279                                                                                                                                                              SAVE UP TO

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               50%
                                                 OFF ∞                                                                                                                                                           pharmacy                                                                                                                                                                                                                          $          EA
                                                                                                                                                                                                                   only                                                                                     EA                                                                          EA
                                                 RRP^                                                                                                                                                                                                                                                  SAVE $5EA
                                                                                                                                                                                                                                                                                                       OFF RRP^
                                                                                                                                                                                                                                                                                                                                                                                      SAVE $220 EA
                                                                                                                                                                                                                                                                                                                                                                                          OFF RRP^
                                                                                                                                                                                                                                                                                                                                                                                                                                                   SAVE $320 EA
                                                                                                                                                                                                                                                                                                                                                                                                                                                       OFF RRP^
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               ALIVE                              WELL

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           FROM
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     OFF^∞                                                                                                                                                                                                          EA
      Nature's Way* Kids Smart Gummies
      Selected Range. Available in selected stores.
                                                                                                                                                                                                                 Codral PE Day & Night*º 24 tablets                                                                                            Difflam AAA Menthol and Eucalyptus
                                                                                                                                                                                                                                                                                                                                               or Berry Sugar Free*º 16 lozenges                           Difflam Forte Throat Spray*º 15ml                                                                    $ 49       7                                                                                                                                         RRP

                                                                                                                                                                                                                                                                                                                   TerryWhiteChemmart
                                                                                                                                                                                                                                                                                                                                                     LET THE REWARDS BEGIN!
    BLACKMORES* BEST SELLERS
                                                                                                                                                                                                                                                                                       REWARDS
                                                                                                                                                                                                                                                                                                                                     .com.au                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              SAVE
                                                                                                                                                                                                                                                                                                                                                     Join up & be rewarded instantly. Talk to us today!
                                                                                                                                                                                                                                                                                                                                                8:53 AM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   $4EA

                                                                                                                                                                                                                                                                                                                                                                                                                                        $
                                                                                                                                                                                                                                                                                                                          18/10/2017

                                                                                                                                                                                                               Offers valid at participating Terry White Chemists®, TerryWhite Chemmart®, Chemmart® and Chemplus® stores while stocks last. Visit terrywhitechemmart com.au/
                                                                                                                                                                                                                                                                  TM15340 Rewards
                                                                                                                                                                                                                                                                                    Card_V3.indd
                                                                                                                                                                                                                                                                                                   1

                                                                                                                                                                                                               participatingstores or phone 1800 653 662 for a list of participating stores. Not all products are available at all stores. Purchase limits may apply at the discretion
                                                                                                                                                                                                               of the store owner. Rewards programs available at selected stores only. Not all advertised products are available for purchase online at terrywhitechemmart.                                                                                                                                                                                                                                                                                                                                                                                                                                                                          OFF RRP^
                                                                                                                                                                                                                                                                                                                                                                                  ˚
                                                                                                                                                                                                                                                                                                                                                                                                                                               PRICE
                                                                                                                                                                                                               com.au. *Always read the label. Use only as directed. If symptoms persist consult your healthcare professional. Incorrect use may be harmful. +Conditions
                                                                                                                                                                                                               apply. See in store for details. ^Savings listed are calculated from suppliers recommended retail price (RRP) at the time of preparation and not necessarily
                 1                           2                                              3                                                  4              5              6
                                                                                                                                                                                                                                                                                                                                                                                                                                               MATCH
                                                                                                                                                                                              SAVE
                                                                                                                                                                                                               previous in-store price. Due to our competitive pricing policy we may not have sold at RRP. TerryWhite Chemmart® reserves the right to correct printed errors.

                                                                                                                                                                                     50%
                                                                                                                                                                                                               All items have been included in good faith on the basis they will be available, unless sold out. Failure by a supplier to deliver or other causes beyond the
                                                                                                                                                                                                               control of Terry White Chemists®, TerryWhite Chemmart®, Chemmart® and Chemplus® stores may result in some items being unavailable. Prices listed are the                                                                        GUARANTEE
                                                                                                                                                                                                               maximum prices available from participating stores and are subject to change without notice. TerryWhite Chemmart® is a registered trademark of TWC IP Pty Ltd
                                                                                                                                                                                                               ACN 136 833 611 and used under licence by TW&CM Pty Ltd ACN 136 833 620. APR 1 2018 CORE FLYER TM15988
                                                                                                                                                                                                                           Rothfield www.printmanagement.com.au

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         $
                                                                                                                                                                                                          OFF
                                                                                                                                                                                                            TM15988 - April 1 CORE FLYER 4PP.indd                                       1                                                                                                                                                              13/3/18 11:36 am

                                                                                                                                                                                                          RRP^∞                                                                                                                                                                                                                                                                                                                                                                                                                                                       PRICE
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Nature’s Way* Kids Smart Gummies Selected Range.                                                                                                               MATCH
          2249                         1999                                           3249                                               2249           2999           3249
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      GUARANTEE
        $                            $                                                $                                                 $              $              $                                                                                                                                                                                                                                                                                                                                Available in selected stores.

         SAVE $2250                    SAVE $20                                       SAVE $3250                                         SAVE $2250     SAVE $30       SAVE $3250                                                                                                                                                                                                                                                                                                                       *Always read the label. Use only as directed. If symptoms persist consult your healthcare professional. ^Savings listed are calculated from suppliers recommended retail price (RRP)
            OFF RRP^                    OFF RRP^                                          OFF RRP^                                          OFF RRP^       OFF RRP^       OFF RRP^                                                                                                                                                                                                                                                                                                                      at the time of preparation and not necessarily previous in-store price. Due to our competitive pricing policy we may not have sold at RRP. Vitamin supplements should not replace a
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        balanced diet. +Conditions apply. See in store for details. ∞The percentage savings shown are calculated to the nearest 5% of the actual saving.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       pharmacy
      1. Blackmores Odourless Fish Oil 1000* 400 capsules 2. Blackmores Evening Primrose Oil* 190 capsules 3. Blackmores Pregnancy & Breast-Feeding Gold*
      180 capsules 4. Blackmores Bio C 1000mg* 150 tablets 5. Blackmores Macu-Vision* 150 tablets 6. Blackmores Glucosamine Sulfate 1500 180 tablets
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              TM15988 - April 1 Core+ MIP 530x618.indd 4                                                                                                                                                                       13/03/2018 10:05 AM
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         only
                                                                                                 TerryWhiteChemmart.com

                                                                      REWARDS                                                          LET THE REWARDS BEGIN!
                                                                                                                                       Join up & be rewarded instantly. Talk to us today!
                                                                                                                       .au

                                                                                                                                                                                                 $
                                                                                                                             8:53 AM
                                                                                                       18/10/2017

    Offers valid at participating Terry White Chemists®, TerryWhite Chemmart®, Chemmart® and Chemplus® stores while stocks last. Visit terrywhitechemmart com.au/
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Maxigesic Paracetamol 500mg + Ibuprofen*º 150mg 12 tablets
                                                                                  1
                                                                   Card_V3.indd
                                                 TM15340 Rewards

    participatingstores or phone 1800 653 662 for a list of participating stores. Not all products are available at all stores. Purchase limits may apply at the discretion of the store
    owner. Rewards programs available at selected stores only. Not all advertised products are available for purchase online at terrywhitechemmart.com.au. *Always read the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          See your Pharmacist for larger pack sizes.
                                                                                                                                                                                                        PRICE
    label. Use only as directed. If symptoms persist consult your healthcare professional. +Conditions apply. See in store for details. ^Savings listed are calculated from suppliers
    recommended retail price (RRP) at the time of preparation and not necessarily previous in-store price. Due to our competitive pricing policy we may not have sold at RRP.
    ∞The percentage savings shown are calculated to the nearest 5% of the actual saving. Vitamins should not replace a balanced diet. TerryWhite Chemmart® reserves the
                                                                                                                                                                                                        MATCH

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          $
    right to correct printed errors. All items have been included in good faith on the basis they will be available, unless sold out. Failure by a supplier to deliver or other causes
    beyond the control of Terry White Chemists®, TerryWhite Chemmart®, Chemmart® and Chemplus® stores may result in some items being unavailable. Prices listed are
                                                                                                                                                                                                        GUARANTEE

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        PRICE
    the maximum prices available from participating stores and are subject to change without notice. TerryWhite Chemmart® is a registered trademark of TWC IP Pty Ltd
    ACN 136 833 611 and used under licence by TW&CM Pty Ltd ACN 136 833 620. APR 1 CORE PLUS 2018 TM15988
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       ALIVE                                    WELL                                                                                                                                    MATCH
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        GUARANTEE

   TM15988 - April 1 Core Plus Catalogue Pages 14-26.indd 26                                                                                                                                             12/03/2018 11:43 AM
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     ^Savings listed are calculated from suppliers recommended retail price (RRP) at the time of preparation and not necessarily previous in-store price. Due to our competitive pricing policy we may not
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     have sold at RRP. *Always read the label. Use only as directed. If symptoms persist consult your healthcare professional. ˚Incorrect use may be harmful. +Conditions apply. See in store for details.

THREE-WEEKLY CATALOGUE                                                                                                                                                                                                                                                                                                                                                                                                                                                    POINT OF SALE
Our three-weekly catalogue program                                                                                                                                                                                                                                                                                                                                                                                                                                        Supporting each catalogue campaign
is built with your pharmacy in mind.                                                                                                                                                                                                                                                                                                                                                                                                                                      is an extensive point of sale kit, delivered
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to your pharmacy to help you bring the
Available in three formats, we ensure that your pharmacy and
the messaging being communicated to your customer segment
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          campaign to life.
is the most appropriate.                                                                                                                                                                                                                                                                                                                                                                                                                                                  To ensure your pharmacy is truly delivering a great experience
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          for your customers, we’ll work with you to set up your pharmacy
Through our partnership with Salmat, we deliver catalogues to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          to maximise the impact for promotions and train your team on
over 1.8 million households per catalogue each year and with
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          best practice visual merchandising skills.
new, targeted distribution maps, we’re targeting households
most likely to shop at your pharmacy.                                                                                                                                                                                                                                                                                                                                                                                                                                     On break day at the beginning of each promotion, key
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          support office staff along with our operations team visit over
Together with your Business Development Manager and our
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          100 pharmacies across the country to ensure we maximise
marketing team, we’ll work with you on a personalised solution
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          our promotional tie up.
that maximises every possibility.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    TerryWhite Chemmart                                                                                                                                                                      21
LET THE
                                                                               REWARDS                                                                                                                                                                                                             LET THE
                                                                                BEGIN!                                                                                                                                                                                                            REWARDS
                                                                                                                                                                                                                                                                                                   BEGIN!
                                                                             Join up & be rewarded instantly. Talk to us today!

                                                 EARN
                                               3 POINTS                 BIRTHDAY                            MEMBER                                     JOIN UP
                                                                                        BONUS                                                                                                   REWARD

                                                                                                                                                                                                                  TerryW
                                                                                                                                                                                                                                                                                        Join up to our new REWARDS program and
                                              FOR EVERY                                                    EXCLUSIVE                                   OR SWITCH
                                                                         TREATS          GIFTS                                                                                                        S

                                                                                                                                                                                                                        hiteChemmar
                                                                                                                                                       from your
                                               $1 SPENT                                                     OFFERS                                     previous
                                                                                                                                                       program to

                                                                                                                                                                                                                                                                                      get a FREE blood pressure check in-store today.

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                                                                                                                                                       enjoy even
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                                                                                                                                                              TM1534
                                                                                                                                                                     0 Rewards
                                                                                                                                                                                 Card_V3
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                                                                                                                                                                                                1

                                                                                                                                                                                                           18/10/20
                                                                                                                                                                                                                   17 8:53
                                                                                                                                                                                                                           AM

                              TM15605_Rewards Card_Counter Mat.indd 1                                                                                                                                                         24/1/18 8:09 am

                                                                                                                                                                                                                                                                                EARN
                                                                                                                                                                                                                                                                              3 POINTS                                                                                                      MEMBER
                                                                                                                                                                                                                                                                                                               BIRTHDAY                                              BONUS
                                                                                                                                                                                                                                                                             FOR EVERY                                                                                                     EXCLUSIVE
                                                                                                                                                                                                                                                                                                                TREATS                                                GIFTS
                                                                                                                                                                                                                                                                              $1 SPENT                                                                                                      OFFERS

                                                                   LET THE                                                                                                                                                                                                 • FREE to join up or switch

                                                                  REWARDS
                                                                                                                                                                                                                                                                           • Save using REWARDS instantly!
                                                                                                                                                 REWAR
                                                                                                                                                                                                               TerryW
                                                                                                                                                      DS
                                                                                                                                                                                                                                                                           • 24-hour access to your personal REWARDS account. Through the new member portal

                                                                                                                                                                                                                     hiteChe

                                                                   BEGIN!
                                                                                                                                                                                                                                                                             you can store your card, update your details, view your transaction and points history,
                                                                                                                                                                                                                            mmart.
                                                                                                                                                                                                                                                                             and manage your subscriptions.
                                                                                                                                                                                                                                  com.au

                              Join up & be rewarded instantly. Talk to us today!
                                                                                                                  TM15340
                                                                                                                            Rewards
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                                                                                                                                                                                                                                                                                                                    JOIN UP

                                                                                                                                                                                                                                                                                                                                                               REWAR
                                                                                                                                                                                                                                                                                                                    OR SWITCH

                                                                                                                                                                                                                                                                                                                                                                                       TerryW
                                                                                                                                                                                                      18/10/20
                                                                                                                                                                                                                17 8:53

                                                                                                                                                                                                                                                                                                                                                                    DS
                                                                                                                                                                                                                        AM
                                                                                                                                                                                                                                                                                                                    from your

                                                                                                                                                                                                                                                                                                                                                                                             hiteChe
                    TM15605_Monitor_card_110x300mm.indd 1                                                                                                                                                                                      23/1/18 3:54 pm
                                                                                                                                                                                                                                                                                                                    previous
                                                                                                                                                                                                                                                                                                                    program to

                                                                                                                                                                                                                                                                                                                                                                                                    mmart.
                                                                                                                                                                                                                                                                                                                    enjoy even

                                                                                                                                                                                                                                                                                                                                                                                                          com.au
                                                                                                                                                                                                                                                                                                                    better benefits

 REWARDS
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                                                                                                                                                                                                                                                                                                                                TM15340
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                                                                                                                                                                                                                                                                                For more information or to view our new REWARDS Terms and Conditions & FAQs visit www.terrywhitechemmart.com.au/rewards
                                                                                                                                                                                                                                                                                                                                                                                   18/1
                                                                                                                                                                                                                                                                                                                                                                                    0/2017
                                                                                                                                                                                                                                                                                                                                                                                                 8:53 AM

 We understand the value of loyalty.

 We know that when a REWARDS customer shops in a
 TerryWhite Chemmart pharmacy, they spend up to 1.5 times
 as much and purchase up to 1.4 times as many items as a
 customer who isn’t signed up to the program.

 We’re building personalised customer journeys that utilise
 data to intelligently communicate with REWARDS customers.
 Fully integrated with your point of sale system, REWARDS
 allows you to build loyalty, capture data and create a more
 personalised customer experience with every transaction.
                                                                                                                                                                                                                                               TerryWhiteChemmart.com.au

                           LET THE
                          REWARDS                                                                               REWARDS
                           BEGIN!
                                        Ask me how!

                                                                                          TM15340 Rewards Card_V3.indd 2                                                                                                                      8/11/2017 8:26 AM

   22           TerryWhite Chemmart
TM15605_Rewards Card_Badge.indd 1                                                        24/1/18 1:29 pm
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