The International Veterinary Academy 2019 Investing in you
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The International Veterinary Academy 2019 Investing in you
Index
Page 3 Reception Academy
4 Exceptional Receptionist
5 Receptionist Core - Taking Payment with Confidence
5 Receptionist Core - Pet Behaviour and Product Knowledge Reception Academy
6 Receptionist Core - Exceptional Client Journey Welcome to the Reception Academy
6 Receptionist Core - Pet Bereavement and Client Support Our aim is to provide long term training opportunities for IVC
Veterinary Receptionists enabling them to develop their skills,
Page 7 Apprenticeships increase knowledge and create a career path.
Page 8 Nurse Development
Our academy is here to provide excellent quality professional CPD
9 Nurse Academy to any member of staff working in direct contact with clients.
10 Nurse Overseas The courses are aimed at improving your confidence, gaining
11 Nurse Evolve CPD Meetings skills in how to provide excellent customer service, increase your
12 Nurse Refresh knowledge, and to support you in retaining and attracting clients
12 Nurse Excel into your IVC practices.
Page 13 Vet Development
14 EMS Programme
14 Graduate Academy
15 IVC Vet Academy
16 Vet Overseas Day
16 Vet Refresh
17 Vet Evolve - Next steps in Ophthalmology
17 Vet Evolve - Next steps in Surgery
18 Vet Evolve - Next steps in Dentistry
18 Vet Evolve - Introduction to Untrasound
19 Vet Evolve - Introduction to Cardiology
19 Vet Evolve - One Day Top Tips- What’s New?
Page 20 Leadership Academy
21 Academy Coaching
21 Coaching for an Exceptional Reception
22 HR Bitesize
23 IVC Finance Academy for Practice
Back cover Booking your Academy Course
This brochure gives you lots of information about the International Veterinary
Academy in 2019. For further information on dates and locations, please see the
IVA calendar in your practice. Please email IVCL&D@independentvetcare.co.uk
if you would like another copy of the calendar or brochure, and we look forward
to seeing you soon.
2 3
Exceptional Receptionist Receptionist Core
Location Across the UK (please see Academy Calendar). Taking Payment with Confidence
Who is this for All IVC employees who work on reception. Location Across the UK (please see Academy Calendar).
How will it be delivered A highly interactive face to face session, be prepared to get Who is this for All IVC employees who work on reception.
involved.
How will it be delivered A highly interactive face to face session, be prepared to get
Learning Outcome You will get an understanding of the role that an IVC involved.
receptionist has in creating an exceptional customer
Learning Outcome Increase your communication skills and confidence when
experience and how the Mystery Shop will help
asking for payment.
with this.
• How to prevent non-payment
What you will learn
What you will learn • Telephone Techniques
• How to reduce debt
• Mystery Shop
• Effective Communication skills when discussing money
• How to deal with client complaints
• Confidence in asking for payment
• Effective communication
• Pet bereavement support Pre-course work Consider how you currently ask for payments, what you
would like to learn as part of this training and what are the
• How to ask for money
current problems or barriers you find in your role.
Pre-course work Please bring a copy of your most recent mystery shop
How long is the course 7 hours (09.00-16.00)
results to the session with you, your line manager will
help you with this. Delegate numbers Up to 25
How long is the course 3 1/2 hours Booking Please email IVCL&D@independentvetcare.co.uk
Delegate numbers Up to 20 Cost £35 per delegate
Booking Please email IVCL&D@independentvetcare.co.uk
Cost Free of charge
Sponsor Elanco & Ceva
Receptionist Core
Pet Behaviour and Product Knowledge
Location Across the UK (please see Academy Calendar).
Who is this for All IVC employees who work on reception.
How will it be delivered A highly interactive face to face session, be prepared
to get involved.
Learning Outcome How to support clients with their pets’ behaviour and
improve the practice environment for clients and pets.
• Different types of behaviour that pets’ display
What you will learn
• Understanding and recognising the causes of behaviour
• How can you support and advise clients about pet
behaviour
• How to discuss products and services with your clients
• How to create a positive practice environment for your
clients and their pets
Pre-course work Bring a drawing of the layout of your reception area and
consult rooms, gather examples of types of behaviour you
have seen in practice.
How long is the course 7 hours (09.00-16.00)
Delegate numbers Up to 25
Booking Please email IVCL&D@independentvetcare.co.uk
Cost Free of charge (Academy Cancellation Fee Applies)
Sponsor Ceva
4 5
Receptionist Core Apprenticeships
Exceptional Client Journey IVC is committed to supporting the training of home-grown qualified staff in a variety of
non-clinical and clinical disciplines.
Location Across the UK (please see Academy Calendar).
Who is this for All IVC employees who work on reception. Practices are able to access funding to support the training of students undertaking
How will it be delivered A highly interactive face to face session, be prepared to get apprenticeships in a diverse range of relevant subjects and therefore support the
involved. training and up skilling of team members in the practice. The apprenticeship route also
means that the cost of supporting a student through their course is greatly reduced and
Learning Outcome Increase client engagement, client retention and how to allows more opportunities for practices to provide a training route for staff and to grow
adapt your communication style. their own highly skilled veterinary practice team.
• How to give an exceptional client experience
What you will learn
• Why it is important to attract and retain clients Programme Overview:
• Understand different types of communication styles An apprenticeship is a way for individuals aged 16+ who are in employment in England
• How to Improve your comunication skills and gain tools to enrol on a work-based learning course and gain a nationally recognised qualification.
to support you
• Next Appointment initiatives Here are some of the courses available and funded by the levy (in England):
Pre-course work Consider what you would like to learn as part of this Level 2 and 3 Business Management, Customer Service, Team Leader, IT Administration
training course. Bring some examples of negative • Takes approximately 12-15 months to complete
and positive client communications. • Delivery mode may vary for each course and college
How long is the course 6 1/2 hours (09.30-16.00)
Level 2 Veterinary Care Assistant /Animal Nursing Assistant
Delegate numbers Up to 25
• Takes approximately 15 months to complete
Booking Please email IVCL&D@independentvetcare.co.uk
• Entry requirements vary depending on the college
Cost Free of charge (Academy Cancellation Fee Applies). • Delivery mode may vary for each course and college
Sponsor Elanco • Qualificaiton may provide entry qualifications for
Level 3 Veterinary Nursing Diploma
Level 3 Veterinary Nursing Diploma
Receptionist Core • Takes between 24-36 months to complete
Pet Bereavement and Client Support • Entry requirements are a minimum of 5 GCSEs including
maths, English and Science, grades A-C
Location Across the UK (please see Academy Calendar).
• College course may be either day release or block release
Who is this for All IVC employees who work on reception.
How will it be delivered A highly interactive face to face session, be prepared If you would like more information on the apprenticeship
to get involved . programmes or the apprenticeship guide, please email
Learning Outcome This course will help you to improve your confidence and apprentice@independentvetcare.co.uk
skills to help you support your clients when they lose a pet.
• Supportive communication skills
What you will learn
• Increased confidence in this difficult time for your clients
• Methods to help support your clients
• How to deal with difficult situations
• How to recognise different types of body language and
how best to respond to this
Pre-course work Consider what you would like to learn as part of this
training.
How long is the course 7 hours (09.00-16.00)
Delegate numbers Up to 25
Booking Please email IVCL&D@independentvetcare.co.uk
Cost £45
Sponsor Blue Cross
6 7
Nurse Academy
Location Across the UK (please see Academy Calendar).
Who is this for IVC Newly Qualified Veterinary Nurses.
How will it be delivered The programme is delivered as 4 x 2 day sessions, 1 x 1 day
session and a 3-day Congress within 12 months. It includes
Nurse Development practical, lecture based, clinical and non clinical sessions.
Investing in Veterinary Nurse Careers You will have access to online content, a dedicated
Academy Coach, Professional Development Journal, BVNA
Nurse Development at IVA is committed to supporting and Membership and a Progression Bonus.
investing in all of our members of the nursing team.
Learning Outcome The aim of the programme is to enhance the skills of our
newly qualified Veterinary Nurses, and to support them
We value each nursing role and offer development opportunities into their new role as an RVN within IVC.
for Animal Nursing Assistants, Students, newly qualified RVNs, • Professional Responsibility
What you will learn
RVNs, Senior & Team Leaders, Referral Nurses & Nurse Managers. • Laboratory Diagnostics
We appreciate all levels of skill, knowledge & experience and aim • Wellbeing in Practice
to provide career development opportunities for whatever stage
• Communication & Consult Skills
you are at and whichever direction you wish to travel in your
• Preventative Health Care
Veterinary Nursing career.
• Anaesthesia
• Wound Management
In addition to the IVA Nurse Development Programmes, all IVC
• Dental Nursing
nurses receive:
• Weight Management
• A minimum £500 annual CPD allowance • Clinical Nutrition
• A minimum of 2 CPD days out of practice Pre-course work Please think about what you would like from this
• Relocation & flexible working support programme, and come prepared to get involved.
• Discounted BVNA Membership How long is the course 12 months (please see calendar for dates and locations).
• Discounts on external CPD courses & certificates Delegate numbers 40
Booking To find out more and to get an application form please
Please contact us at the Academy for the current CPD offers and email nurseacademy@independentvetcare.co.uk
discounts available for IVC Veterinary Nurses. Cost £500
Sponsors Bayer and Royal Canin
8 9
Nurse Overseas Nurse Evolve CPD Meetings
Location East Sussex. Location Across the UK (please see Academy Calendar).
Who is this for Nurses who hold a Veterinary Nursing qualification from a Who is this for All IVC Nurses.
non-UK country. How will it be delivered Attendance day with external trainers & IVC Nurse
How will it be delivered A 2-week residential course with theory and practical Committee Members.
sessions alongside online learning and a concluding Learning Outcome 3 hours of Veterinary Nursing CPD followed by a regional
examination day. nurse meeting .
Learning Outcome Registration on the UK RCVS register of Veterinary Nurses What you will learn Various topics available across the UK including;
upon successful exam completion
• Anaesthesia
What you will learn The knowledge & practical skills in preparation for RCVS
• Pain Management
practical examinations & UK registration:
• Hypertension & Blood Pressure Monitoring
• Veterinary Nursing in the UK
• Cardiology
• Nursing Care
• In-Patient Care
• Laboratory Techniques
• Nursing Stressed Patients
• Dressings & Bandages
• Diabetes
• Administering Medication & Fluid Therapy
• Weight Management
• Radiography
• Senior Clinics
• Anaesthesia
• Behaviour
• Theatre Practice
You will have the opportunity to network, share best
Pre-course work Online Learning course 4 weeks prior to the residential practice, gain IVC updates and discuss issues to feedback
course. to the Nurse Committee.
How long is the course 2 weeks Pre-course work Please think about what you would like to learn from this
Delegate numbers 12 session, and come prepared to get involved.
Booking Contact jobs@independentvetcare.co.uk to check eligibility How long is the course 1 day - (See the calendar for dates & locations)
for the course & information on the next available course Delegate numbers 25
dates.
Booking Email IVCL&D@independentvetcare.co.uk for the topics
Cost £1000 + RCVS registration fees available & to book.
Cost Free of charge (Academy Cancellation Fee Applies)
Sponsors Hills, Boehringer Ingelheim, Royal Canin & Ceva
10 11
Nurse Refresh
Location Glasgow, Bristol, Leeds & Brighton.
Who is this for Veterinary Nurses returning to work after a break.
Also suitable for Clinical Coaches.
How will it be delivered 1 day practical & theory attendance course alongside
online learning & in-practice support . Vet Development
Learning Outcome Refresh and develop existing Veterinary Nursing skills & Vet Development at the IVA is committed to supporting and
Knowledge whilst supporting the return to practice life. investing in all members of the veterinary team. We value each
What you will learn • Medicine Updates • Health & Wellbeing veterinary role and offer development opportunities for all vets.
• Emergency & Critical Care • Pain Management We appreciate all levels of skill, knowledge & experience and aim
• Fluid Therapy & Nutrition • Infection Control to provide career development opportunities for whatever stage
• Consult & Communication Skills you are at and whichever direction you wish to travel in your
• Anaesthesia & Theatre Practice veterinary career.
Pre-course work A structured induction day in-practice alongside the
completion of a Refresh Record throughout the course. In addition to the IVA Vet Development Programmes, all IVC vets
How long is the course 3 months distance learning with 1 Clinical Workshop
receive:
attendance day. • A minimum £1200 annual CPD allowance
Delegate numbers 12 at each Clinical Workshop • A minimum of 5 CPD days out of practice
Booking Please email IVCL&D@independentvetcare.co.uk • Discounts on external CPD courses & certificates
Cost £200 for the full programme inclusive of the above
components. £150 for attendance at a Clinical Workshop only. Please contact us at the Academy for further information on
Sponsor Boehringer Ingelheim the discounts available as an IVC vet via
IVCL&D@independentvetcare.co.uk
Nurse Excel
Location Manchester, Southampton, Crieff.
Who is this for IVC RVNs, Senior Nurses, Team Leaders.
How will it be delivered 2-day Conference with both a ‘Clinical’ & ‘Communication’
Excellence stream on each day and a Nurse Excel
networking social evening.
Learning Outcome Development of communication and clinical skills in a
range of areas. Providing the tools for influencing nursing
excellence back in practice.
What you will learn You will be able to pre-book your sessions from the
following subject areas:
• Consulting for Compliance • Oncology Nursing
• Anaesthetic Emergencies • Team Engagement
• Spotting & Signposting Stress • How to Lead & Support
• Nursing the Gastro & Urinary • Chronic Pain
In-Patients Management
How long is the course 2 days
Delegate numbers 50
Booking Please email IVCL&D@independentvetcare.co.uk
Cost £200 inclusive of 2-days of CPD and the Nurse Excel social
event. Early Bird offer of £150 if booked before the end of 2018.
Sponsors Elanco & Hills
12 13
EMS Programme Vet Academy
Supporting Vet students to see excellence in practice and gain essential practical Location Belfast, Glasgow, London, Sheffield, Swindon.
experience to develop the necessary wide-ranging skills to be a vet. Who is this for All vets in General Practice at all levels of experience.
The comprehensive EMS programme has been designed to mirror the academic How will it be delivered Interactive lectures, practical sessions, clinical
curriculum of students as they progress through years 3, 4 and 5 of vet school; shaped by workshops.
extensive input from universities, clinicians and new graduates. It will develop essential Learning Outcome The programme will cover the wide range of skills
practical skills as students work through a wide-ranging skills matrix, putting theory needed to thrive in all aspect of clinical work whilst
into clinical practice. ensuring that personal wellbeing is maximised
Programme Overview What you will learn Wellbeing and Resilience skills including a half day on
With this unique three-year EMS programme, we have created a structured network of Managing Difficult Situations with the VDS
support and development that allows students to gain invaluable real-world experience • Consult and Business skills
earlier in their training. At IVC, supporting our vets both professionally and personally
• Practical skills - choose two sessions from:
is very important, and so we have worked hard to ensure that the EMS programme
will help undergraduates develop competence and confidence in a safe and supportive - Dentistry
practice environment. - Medicine
- Surgery
EMS placements can be arranged across IVC’s national network of practices, and can - Ultrasound
ultimately lead students into a structured career path from Graduate to Senior Clinician,
Referral Surgeon, Clinical Directorship and beyond. Pre-course work Action plan sheets to reflect on current strengths and areas
for improvement.
Please see our website for further details: How long is the course 4 days
https://www.independentvetcare.co.uk/ems-practice-finder Delegate numbers 12
Booking Please email IVCL&D@independentvetcare.co.uk
Cost £850 include bed & breakfast, lunch, Academy dinner and
overnight accommodation mid-course for both parts of the
course and refreshments during the days.
Graduate Academy Sponsors MSD, Elanco, Dechra
Ask a Graduate what is the most important aspect of the first year in practice, and you
will almost always get the same answer “support”.
The Graduate Academy has been designed based on this principle and provides support
in the form of bespoke CPD programmes, Clinical Coach support in practice, access to
online CPD and networking opportunities with their peers.
Programme Overview
The CPD programme is designed to stream Clinical & Practical skills as well as
Communication, Leadership & Business running alongside each other throughout the
two-year Programme. It will develop essential practical skills as the Graduates work
through a wide-ranging skills matrix, putting theory into clinical practice, with the
aim of supporting structured career paths from Graduate to Senior Clinician, Referral
Surgeon, Clinical Directorship and beyond.
Getting a Graduate
If you are interested in recruiting a Graduate, you will need to gain Academy status
by signing up to our practice guidelines that are designed to support the Graduate in
practice.
Please note, there are a limited amount of spaces available on the Graduate Academy
programme, so please email SDuffy@independentvetcare.co.uk if you are interested, as
soon as possible.
To register your interest please go to the website:
https://www.independentvetcare.co.uk/graduate-academy
Sponsors Royal Canin, Boehringer, Hills, MSD, Bayer, Dechra
14 15
Vet Overseas Day Vet Evolve
Trainer Luis Sainz-Pardo. Next Steps in Ophthalmology
Location/s Across the UK (please see Academy Calendar). Trainer Tim Knott, Rowe Vet Referrals.
Who is this for Vets from Overseas (including those on the Graduate Location Cardiff.
Academy).
Who is this for Vets interested in introducing more advanced
How will it be delivered Interactive lecture plus in-practice support. ophthalmological techniques into their practices.
Learning Outcome This programme adds an extra layer of support to the 4 day How will it be delivered Lectures and practical sessions.
Vet Academy programme for those new to working in the
Learning Outcome Participants will leave with an updated knowledge of, and
UK (or Graduate vets on the Graduate Academy).
confidence in their skills in, ophthalmology.
What you will learn This course will cover:
What you will learn This course will cover:
• How to work in the UK as a vet
• Intermediate level course which will reawaken your love
• What the RCVS Professional Code of Conduct is for all things “eyes”
• how to work with your team and your boss • Practical help to ensure that you are able to make the right
Pre-course work None decisions at the right time using the right tools
How long is the course 1 day • Guidance on when to refer cases
Delegate numbers 12 Pre-course work None
Booking Please email IVCL&D@independentvetcare.co.uk How long is the course 1 day
Cost £150 including lunch and refreshments during the day Delegate numbers 20
Four 1:1 sessions with Luis after the course to enable Booking Please email IVCL&D@independentvetcare.co.uk
coaching support when needed at £100 per session.
Cost £150 to include lunch and refreshments
during the day.
Sponsor Ceva
Vet Refresh
Location Glasgow, Brighton, Leeds & Bristol. Vet Evolve
Who is this for Vets returning to work after a break.
Next Steps in Surgery
How will it be delivered 1 day practical & theory attendance course alongside
online learning & in-practice support for the first year. Trainer IVC Referral Surgeons.
Learning Outcome Restore & enhance existing veterinary skills and Location Sheffield, Swindon.
knowledge. To support and build confidence for returning Who is this for Vets interested in introducing more advanced surgical
Vets. techniques into their practices.
What you will learn The Clinical Workshop will give you an update on: How will it be delivered Lectures and practical sessions.
• Surgery Learning Outcome Participants will leave with an updated knowledge of, and
• Emergency and Critical Care confidence in their skills in, surgery.
• Wellbeing and Resilience This course will cover:
What you will learn
• Consult and Business skills • Hepatobiliary surgery
• Medicine • Thoracic surgery (thoracotomy, pericardectomy,
Pre-course work A structured induction day in-practice alongside the oesophagostomy, lung lobectomy)
completion of a Vet Refresh Record throughout the course. • ENT surgery (laryngoplasty, BOAS, TECA, VBO)
How long is the course 1 day Pre-course work None
Delegate numbers 12 at each Clinical Workshop. How long is the course 2 day - (See the calendar for dates & locations).
Booking Please email IVCL&D@independentvetcare.co.uk Delegate numbers 12
Cost £300 for the full programme inclusive of the above Booking Please email IVCL&D@independentvetcare.co.uk
components or £250 for attendance at a Clinical Workshop Cost £900 include bed & breakfast, lunch, Vet Evolve dinner and
only. overnight accommodation mid-course and refreshments
Sponsor Boehringer Ingelheim during the days.
16 17
Vet Evolve Next Steps in Dentistry Vet Evolve Introduction to Cardiology
Trainer Rachel Perry. Trainer Stephen Collins, Southern Counties Veterinary Specialists.
Location London, Swindon. Location Southampton.
Who is this for Vets interested in introducing more advanced dentistry Who is this for Vets interested in honing their skills in cardiology.
into their practices. How will it be delivered Lectures and practical sessions.
How will it be delivered Lectures and practical sessions. Learning Outcome Participants will leave with an updated knowledge of, and
Learning Outcome Participants will leave with an updated knowledge of, and confidence in their skills in, cardiology.
confidence in their skills in, dentistry. This day will cover:
What you will learn
What you will learn This course will cover: • Practical advice and tips in cardiology
• Oral and dental disease • ECG, radiography and echocardiography
• Oral Radiography Techniques • An update on treatment and management of heart disease in
• Anaesthesia and Analgesia Protocols dogs and cats
• Tooth Extraction Pre-course work None
Pre-course work None How long is the course 1 day
How long is the course 2 days Delegate numbers 30
Delegate numbers 12 Booking Please email IVCL&D@independentvetcare.co.uk
Booking Please email IVCL&D@independentvetcare.co.uk Cost £100 to include lunch and refreshments during the day.
Cost £900 include bed & breakfast, lunch, Vet Evolve dinner and Sponsor Boehringer Ingelheim
overnight accommodation mid-course and refreshments
during the days.
Vet Evolve One Day Top Tips Courses - What’s New?
Vet Evolve Introduction to Ultrasound Location Across the UK (please see Academy Calendar).
Trainer Tim Trevail, Southern Counties Veterinary Specialists. Who is this for All vets.
Location Swindon. How will it be delivered Lectures and practical sessions.
Who is this for Vets interested in honing their ultrasound skills. Learning Outcome These courses will bring you up to date with the current
How will it be delivered Lectures and practical sessions. state of knowledge in your chosen topic:
Learning Outcome Participants will leave with an updated knowledge of, and This day will:
What you will learn
confidence in their skills in, ultrasound. • Refresh your knowledge
• Ensure that you have updates on the very latest thinking in
This course will cover:
What you will learn
your topic
• Ultrasonography of the gastrointestinal, urinary and
reproductive tracts • Give you practical advice and tips that you can use every day
• Ultrasonography of the liver and spleen Pre-course work None
• The standard echocardiographic views How long is the course 1 day - (See the calendar for dates & locations).
• The useful ultrasonographic measurements needed to Delegate numbers 20-30
make a diagnosis
Booking Please email IVCL&D@independentvetcare.co.uk
Pre-course work None
Cost Cost includes lunch and refreshments during the day:-
How long is the course 2 days Farm vets- £150-North and South.
Delegate numbers 18 Rabbits and small pet mammals - £100-Gatwick and Leeds,
Boehringer Ingelheim.
Booking Please email IVCL&D@independentvetcare.co.uk Medicine (gastroenterology and clinical pathology) -
Cost £900 include bed & breakfast, lunch, Vet Evolve dinner and £100-Edinburgh and Belfast, Idexx.
overnight accommodation mid-course and refreshments Dermatology - £100 - Edinburgh, Vetruus.
during the days. Emergency and Critical Care - Cambridgeshire-NEW-14th March
.
18 19Academy Coaching
Location Across the UK (please see Academy Calendar).
Who is this for All Graduate Clinical Coaches, and all Nurse Academy
coaches.
How will it be delivered The day is a face to face highly interactive session, be
Leadership Academy prepared to get involved.
The International Veterinary Leadership Academy is designed to Learning Outcome Provide tips, tools and techniques to the coaches supporting
help you develop your leadership skills and support you to become our graduates and academy nurses.
a leader within Independent Vetcare. How to take a coaching approach to support your graduate
What you will learn
or academy nurse
We deliver a range of programmes for all levels of leaders and for • Coaching techniques and tools
all management roles in IVC. • Communication styles
• What support is available, and where you will find more
Introduction To Leadership - NEW!! information on the graduate and nurse academy
programmes
This year for the first time we will be delivering an Introduction
• How to structure your time
to Leadership programme, designed for those of you who are
thinking about leadership and would like to learn more, those who Pre-course work None.
have maybe just started on your leadership journey and for current How long is the course 1 day - (See the calendar for dates & locations).
managers enabling you to update or brush up on your skills. Delegate numbers Maximum 40
Booking Please email IVCL&D@independentvetcare.co.uk
Leadership Development for our Clinical Directors, Practice Cost The course is free of charge, but there is a cancellation fee if
Managers and Head Nurses the course is cancelled within 28 days .
We will continue to deliver leadership programmes that focus on Sponsor Elanco
developing more advanced leadership and management skills
required for our CDs, PMs, and HNs.
If you are interested in attending any of the leadership courses,
Coaching for an Exceptional Reception
please in the first instance speak to your line manager to discuss Location Across the UK (please see Academy Calendar).
and agree the right course for you. They will then nominate you Who is this for Anyone providing support or line managing our Exceptional
for the relevant course, and we will take it from there. Receptionists.
How will it be delivered This day will be face to face and highly interactive, be
We will deliver courses throughout the year and prepared to get involved.
across the country dependent on the demand at Learning Outcome This one-day workshop is designed to give you the
each location, nominees will be kept updated as techniques, tools and confidence to support your reception
team using a coaching approach.
we set dates and venues.
• How to have a coaching conversation
What you will learn
So whether you are an experienced leader looking • How to support your reception team to use the mystery
shop results as a tool to help them in their roles
for an update or refresher course, or a new
manager looking to develop your leadership skills, • Communication techniques to help you develop your team
then please discuss this with your line manager • Using GROW to frame a coaching conversation
or BSM, who can then nominate you via emailing • How to use the Mystery Shop results in a way that engages
your receptionists
IVCL&D@independentvetcare.co.uk
• How to help your team hear and act upon feedback
Pre-course work Please bring your most recent mystery shop results.
How long is the course 1 day
Delegate numbers Up to 20
Booking To book your space speak to your BSM to be nominated.
Cost £115 to include lunch and refreshments during the day
20 17 21
11Financ
VC
e
I
HR Bitesize IVC Finance Academy for practice
Aca
Location Across the UK. de my Location Across the UK.
Who is this for All Line Managers. Who is this for Practice Managers, Head Receptionists, Head Nurses,
How will it be delivered Practice Workshops or Agenda items at Regional Practice Admin Staff and Clinical Directors.
Manager Meetings (please advise your BSM of any priorites How will it be delivered • Face to Face training will be delivered regionally
for these sessions). • Over the phone training and support
Learning Outcome The HR function is delighted to launch bite-size training • Online Webinar tutorials
sessions in a range of people management skills • Tutorial Videos...coming soon!
and other related subjects to help you manage yourself,
your team and your business more effectively. Learning Outcome To develop your skills and knowledge of financial processes
and procedures in IVC.
• Employee Retention
Available sessions
• Profit & Loss (P&L) Training
Areas of learning
• Delivering Effectice Performance Reviews/Appraisals
• Ebis Training
• IVC Policies & Procedures
• Business Reviews (detailed insight into your YTD practice
• Time Management (suitable for all staff members) P&L)
• Team Wellbeing and Resilence (suitable for all staff • Balanced Scorecard - Intrepretation & Assistance
members)
• Investment Case modelling (for new equipment, refurbs,
• Recruitment and Selection and relocations)
• Managing a Team and Individual Performance • Budgeting & Forecasting assistance
• Managing Mental Health within the Team • Importance of stock management - NEW March 2019
• How to be a Great Manager • Preparing for a stock take – NEW March 2019
• Dealing with Difficult HR situations
Pre-course work Collate practice specific issues that you encounter as part of
• Absence Management your role, bring these with you to your sessions to discuss.
• Effective Communication
How long is the course From 45mins to 1/2 a day
• HR Essentials
Booking Contact your BSM to organise training
Pre-course work Consider areas of the subjects that you would like help, and
bring examples of issues that may have arisen in your Cost Free of charge
practice or where you may require support.
How long is the course 1 1/2 - 2 hrs
Booking email hrsupport@independentvetcare.co.uk
to arrange a session
Cost Free of charge
22 23Booking your Academy Course The Academy Support Team are “HERE TO HELP YOU” and ensure that you have all the information you need, answer any questions you may have and most importantly get you booked onto the courses you are interested in as quickly as possible. Please contact us on IVCL&D@independentvetcare.co.uk and we can support you through the process. Helpful Booking hints from the Academy Support Team • Always get approval from your line manager BEFORE you book • Please provide us with a current email address that is personal to you so we can get in touch • Book early, as courses can fill up very quickly • All course fee’s will be recharged to your practice CPD Budget directly • All Travel & Accommodation costs should be claimed back through your practice using the IVC Expense Policy • We may charge a cancellation fee if you cancel a booking less than 28 days prior to the course date • In exceptional circumstances we may have to cancel a course but we will always let you know in advance All courses will require to be booked using an Academy Booking Form which should be requested from and submitted to the IVCL&D@independentvetcare.co.uk email address (unless otherwise advised). The full Academy Terms & Conditions are available on all Academy Booking Forms, so please check them out before booking your course. The Academy Support Team look forward to hearing from you soon. IVCL&D@independentvetcare.co.uk
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