THE METAVERSE OPPORTUNITY OR OBLIVION? - PLUS QANTAS SPREADS WINGS INTO PACKAGING, P&O EXPLORES BRISBANE & MORE - Travel Bulletin
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JUNE 2022
THE METAVERSE
OPPORTUNITY OR
OBLIVION?
PLUS QANTAS
SPREADS WINGS
INTO PACKAGING,
P&O EXPLORES
BRISBANE & MORE
CONTENTS
22
COVER STORY
22 The Metaverse:
opportunity or oblivion
Rapidly approaching with its
sights set on transformation,
the Metaverse is coming
to change the nature of
technology as we know it. But
what actually is the Metaverse
Welcome back!
and what does it mean for the
future of travel? Adam Bishop
investigates.
The Kimberley, Indonesia, Papua New Guinea, New Zealand... As Le Soléal joins Le Lapérouse MONTHLY
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10 Issues and trends
20 Mental Health Spotlight
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04 From the publisher
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STATE OF THE INDUSTRY
“
earning and lounge benefits
From the
ALTHOUGH there hasn’t been a
single word of official comment,
of Premium Leisure, Danielle
Galloway and a number of other
also apply with Qantas.
The move is part of VA’s We are thrilled NEW SEASON FOR MAYO
last month’s revelation of the yet-to--be-appointed members.
publisher to welcome
strategy to expand its
new Link Travel Group must have The group will be led by former “virtual” international network
absolutely rocked Helloworld Magellan/Helloworld Business through alliances with other these superb
Bruce Piper Travel, which has lost two of its Travel exec Scott Darlow, who carriers, which also includes Australian
highest profile member agencies left HLO without notice earlier a newly ACCC-ratified pact
and surely faces the prospect of this year and has presumably
properties
with United Airlines.
more to follow. since been on “gardening leave”. to DayAway,
Link is an invitation-only joint The expiry of contracts signed
SAA commission cut and know the
venture created by Spencer when Helloworld acquired
Group and the Goldman Travel Magellan was always going to SOUTH African Airways has market will
Corporation, which pre-pandemic create uncertainty within the become the latest carrier embrace the
are together estimated to have group - compounded by the to announce it will reduce immediacy of
comprised at least $600 million ructions of the pandemic - but BSP base commission for BARRY Mayo last month announced his retirement,
in TTV for Helloworld. until now most departures have travel agents in Australia booking, the drawing the curtain on over six decades of stellar
Spencer Group CEO Penny been to join CT Partners. and NZ on flights operating diversity of day travel industry leadership. His diverse career saw him
Spencer was also a key player Link provides a compelling from the local market - even work with six different airlines, before becoming MD of
though it does not have an
experiences Insight International Vacations in 1993 and then CEO
in Magellan Travel, having been alternative for top performing
a director of the group when it independent agencies, and international fleet capable and gifting of Harvey World Travel from 1997 to 2005.
was controversially acquired by the impact on Helloworld’s TTV of flying here and has not opportunities In 2007 he was appointed Chair of House of Travel
Helloworld about four years ago. and therefore ability to exact announced plans to resume Australia, overseeing the acquisition and growth of
Goldman has also long overrides from suppliers should its long-haul services.
within our TravelManagers, Hoot Holidays and World Travel
been a flagship agency in not be underestimated. Like other fork-tongued collection in Professionals/Orbit World Travel, while on an industry
the Helloworld for Business MEANWHILE next month commission-cutters, SAA Australia and level he’s served as Chair of CT Partners and in other
network, with both companies will see some significant new stressed its “ongoing key roles including Chairman of IATA’s Australian
internationally.
”
having multiple offices and initiatives from travelBulletin. commitment to working with Travel Agency Program. Mayo had initially intended
business operations. While maintaining our strong our valued travel partners”, to retire after his 75th birthday in late 2019, but
The intriguing move sees them reputation for accurate, incisive adding the decision was “key deferred his departure due to the pandemic.
Lynne Ireland,
now align with Flight Centre, commentary, our content will to our recovery strategy”. Chief Commercial In a blast from the past he’s pictured at the opening
which owns 60% of Link and will include new digital options to The cut from 5% to just 1% Officer, DayAway of Tourism Australia’s UK offices on 24 January 2005
provide members with a range further reinforce travelBulletin’s is applicable from 01 July - with HWT UK MD John Donnelly - alongside then
of services including access to position as the number one the same date as the looming Australian Minister for Tourism Fran Bailey and none
its rich product portfolio and source for travel and tourism reduction from Qantas and other than former PM Scott Morrison, who at the time
distribution capabilities. industry opinion, news & views. other key industry suppliers. was head of Tourism Australia.
An independent Link board The enhancements will include
of directors will include Penny a new website, regular EDMs DayAway to boost Lynne Ireland announcing opportunities within our
Spencer and Anthony Goldman, and more, alongside periodic
alongside Flight Centre’s Head e-magazines, so watch your inbox! hotel yields initial Australian partners collection in Australia and
including the Park Hyatt internationally,” she said.
THE Australian launch of
Sydney, The Langham
DayAway offers a new option
for the hospitality sector
Sydney, Jackalope Qantas picks Airbus
Mornington Peninsula and
IN Virgin aligns with Qatar Airways able to fly onward to VA’s Australian domestic
and short-haul international network.
to easily offer daytime
experiences to outside
COMO The Treasury Perth. QANTAS last month
BRIEF A WIDE-RANGING new alliance between Virgin “We are thrilled to confirmed an order for
Reciprocal loyalty benefits will apply, guests, maximising the use
Australia and Qatar Airways shows just how welcome these superb 12 Airbus A350-1000
allowing points earning and burning and of sometimes underutilised
much the pandemic has changed aviation. The Australian properties to aircraft which will be used
lounge access for top tier frequent flyers. in-house facilities.
strategic partnership will see Virgin Australia DayAway, and know the to operate the highly
The deal has been cemented despite Virgin The technology platform
codeshare on QR flights to about 140 global market will embrace the anticipated “Project
Australia also having an alliance with Etihad was launched in Singapore
destinations, and will also provide an inbound immediacy of booking, Sunrise” ultra-long haul
Airways, and Qatar Airways being a member last year by founder Martha
feed for Qatar Airways passengers who will be the diversity of day non-stop flights to Australia
of oneworld, which means reciprocal points Waslen, with Sydney-based
experiences and gifting Continues over page
Chief Commercial Officer
4 travelBulletin JUNE 2022 travelBulletin JUNE 2022 5
STATE OF THE INDUSTRY
DATA ROOM
“
Continues from previous page a proposed Scheme of experiences,” he said.
Arrangement. During COVID-19 CABN
from anwhere in the world We know saw 90%-plus occupancy
MAIN DOMESTIC ROUTES VISITOR ARRIVALS RESIDENT RETURNS
- including New York and Intrepid buys into the CABN rates, with the companies Top 10 domestic Top 10 destinations, March 2022 Top 10 destinations, March 2022
London - from late 2025. targeting almost seven-fold
The four-class aircraft will tiny house maker product is growth to 26,000 room
city pairs, March 2022 Country of
residence
Mar
2019
Mar
2021
Mar
2022
change -
original
Country of stay Mar
2019
Mar
2021
Mar
2022
change -
original
of particular
City pair Passengers Passengers % change Feb 22/ Feb 22/
feature 238 seats, with new INTREPID Travel last annual room nights. YE Mar 21 YE Mar 22 Mar 22 Mar 22
interest,
(000) (000)
cabin designs including a month announced a $7.85 UK 74,000 810 27,460 14,030 India 37,860 780 19,410 -1,000
Rex cuts routes
Melbourne-Sydney 905.6 2,756.9 204.2 New Zealand 109,920 2,060 18,680 14,020 USA 61,410 590 18,940 6,150
dedicated Wellbeing Zone for million investment in
movement and stretching. CABN, a business which not only to Brisbane-Sydney
Brisbane-Melbourne
702.8
486.0
1,321.0
1,021.9
88.0
110.3
India
USA
33,990
89,180
400 15,140
1,110 14,380
5,750
7,790
UK
Fiji
23,290
20,010
480 11,360
50 11,210
3,170
3,820
Qantas has also gone with creates off-grid sustainable our existing REGIONAL Express has cited Brisbane-Cairns 682.8 1,005.0 47.2 Singapore 38,610 320 13,490 8,310 New Zealand 134,780 1,760 9,450 7,970
Airbus for its narrowbody “illegal predatory behaviour” Gold Coast-Sydney 303.3 999.0 229.4 Canada 22,680 120 4,960 2,380 Singapore 34,560 250 6,840 1,620
accommodation in some of customer on the part of Qantas for
Gold Coast-Melbourne 362.7 975.3 168.9 Germany 21,970 150 4,580 2,530 Thailand 41,660 150 6,420 2,540
fleet renewal plans, placing Australia’s most stunning Adelaide-Melbourne 280.6 877.4 212.7 China 124,370 260 4,260 - 810 Pakistan 3,470 330 5,290 -2,180
firm orders for 20 Airbus locations. base, but to decisions to cease operating Brisbane-Townsville 460.2 682.0 48.2 Malaysia 30,320 100 2,910 1,420 Unit Arab Emir 4,790 180 3,800 460
flights between Albury and France 11,430 90 2,690 870 Canada 9,020 120 3,610 470
the growing
Adelaide-Sydney 336.3 626.8 86.4
A321XLRs and 20 A220- The partnership will see Hobart-Melbourne 251.7 558.4 121.9 All visitors arrivals 836,350 8,320 161,270 +80,490 All resident returns 753,510 9,250 146,340 +29,480
300s to replace its Boeing CABN expand its current Melbourne, as well as from
737s and 717s as they are 11-strong portfolio to more
market of Sydney to Canberra.
ALL CITY PAIRS
Source: BITRE
12,983.5 26,034.1 100.5 Source: ABS Source: ABS
gradually retired. than 70 cabins by 2023, travellers The Albury pullout comes
after 29 years of operating
MEANWHILE in a busy with Intrepid CEO James worldwide the route, with Rex Deputy
month for the carrier, Thornton saying the firm’s
Qantas also announced offering and business
seeking out Chairman, John Sharp, -8 1
.5
-7
plans to acquire 100% of model aligned with authentic and accusing QF of trying to drive 9. %
-84.6%
DOMESTIC AIR MARKET
9%
out competitors in a war of
-83
charter operator Alliance Intrepid’s move into the sustainable
.8%
Aviation, which currently accommodation vertical. attrition, “knowing that its March 2022
flies almost 20 Embraer “We know the CABN travel competitors do not have the Mar 21 Mar 22 Growth % Year end Year end Growth
regional jets under wet lease product is of particular experiences. balance sheet to lose money Mar 21 Mar 22 %
”
-8
arrangements to QantasLink. interest, not only to our indefinitely”. Total pax carried 2.80m 3.60m 28.4 12.98m 26.03m 100.5 4.1
Revenue pax km (RPK) 3.13bn 3.92bn 25.1 21.72bn 29.59bn 102.5 %
-86
The Australian Competition existing customer base, Sharp said the return %
0 .1
Available seat kms (ASK) 4.70bn 5.40bn 14.8 24.23bn 47.62bn 96.5
.7%
and Consumer Commission but to the growing market James Thornton, of Virgin Australia on the Load factor (%) 66.7 72.7 +6.0* 60.3 62.1 +1.8* -8
is reviewing the deal, which of travellers worldwide Intrepid CEO Canberra route was also a Aircraft trips (000) 37.2 43.8 18.0 230.1 391.0 69.9
*Percentage points difference
is subject to approval seeking out authentic factor, along with high fees
Source: BITRE
by shareholders under and sustainable travel imposed by Sydney Airport. -8 8
.8 %
-91.1%
-91.4%
INTERNATIONAL AIR MARKET SHARE
Share of passengers carried – March 2022
Singapore Airlines, 18.9% INTERNATIONAL AIR ROUTES
HEADLINES
Others, 17.8%
Top 10 city pairs, year end March 2022
City pair Passengers Passengers YE Passengers YE % change
YE Mar 19 Mar 21 Mar 22 19/22
02 May The sun finally rises for QF 13 May WA sinks $70m into tourism Air India, 2.5%
Singapore-Sydney 1,503,470 26,274 239,731 -84.1%
03 May We can do it faster: CTM 16 May EK records strong recovery Etihad Airways, 3.0% Singapore-Melbourne 1,591,338 13,827 211,062 -86.7%
Qantas Airways, 14.6% Dubai-Sydney 824,782 24,599 152,827 -81.5%
04 May Flight Centre back in the black 17 May New Intrepid ANZ leaders SriLankan Airlines, 3.3% Auckland-Sydney 1,574,354 49,270 139,440 -91.1%
Los Angeles-Sydney 878,627 22,470 134,983 -84.6%
05 May Qantas to acquire Alliance Aviation 18 May Mayo confirms retirement Jetstar, 3.4% Auckland-Melbourne 1,251,422 27,238 107,712 -91.4%
05 May Leaders Link for new group 19 May Jetstar Aeronology direct Dubai-Melbourne 653,345 16,259 105,823 -83.8%
Fiji Airways, 3.8% Auckland-Brisbane 937,910 29,423 105,207 -88.8%
09 May Intrepid invests in CABN 20 May Comm cuts slam Webjet Nadi-Sydney 483,528 2,178 96,286 -80.1%
09 May Sydney scores Premium Emirates 23 May TTC partners with Luxury Escapes Qatar Airways, 9.2% Doha-Sydney 472,454 66,366 95,059 -79.9%
Emirates, 14.0% Top 10 City Pairs 10,171,230 277,904 1,388,130 -86.4%
10 May ETC lands Arcadia 24 May QF takes TripADeal stake Other City Pairs 31,575,936 516,613 1,566,566 -95.0%
Air New Zealand, 9.4% ALL CITY PAIRS 41,747,166 794,517 2,954,696 -92.9%
11 May NZ open from August 25 May ACCC probes QF, Alliance
Source: BITRE Source: BITRE
12 May VA granted interim authorisation for UA 30 May Rex pulls pin on 5 routes
6 travelBulletin JUNE 2022 travelBulletin JUNE 2022 7
A NEW NEW WEBSITE
ERA IS
Featuring the in-depth
commentary that travelBulletin is
renowned for, updates from peak
industry bodies, analysis of big
industry issues and the travel
statistics that interest you most.
COMING
Plus our new space, ‘Rants &
Raves’ for you to have your say.
In an evolving time, travelBulletin
is expanding its digital presence
with new online offerings to
meet the new needs of the post-
pandemic travel industry.
EDM
A twice weekly EDM,
including an all new Get in first. For
Travel has changed Saturday wrap up of
the week that was,
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ISSUES & TRENDS
Webjet reveals exploRe
indigenous
AFTA VIEW FY2022 turnaround
Dean Long, Chief Executive Officer,
Australian Federation of Travel gents WEBJET’S financial results for the year to 31
March reflect the investments the company made
expeRiences
AS WE head into the end of this financial year, during the pandemic, with the company returning
it’s wonderful to hear from so many members to profitability in the second half of the fiscal year
despite the looming losses projected from the
You’re Invited!
that enquiries and bookings are continuing to
climb and that not only are you seeing steady deficit of overrides and commissions.
increases in revenue flowing through, but that The second half of the period also saw Webjet’s
there’s an increasing sense of us all being WebBeds division back in the black, but the
through the worst of this. overall result was still a loss, impacted by the
Alongside this is the reality that replacing $14 million write-off of the Online Republic brand
the people and skills lost to our sector is which had previously operated Webjet’s now
going to continue to be a massive challenge. defunct cruise business.
With more than a third of our people gone, Webjet also projected that the impact of the
this is not an insignificant gap. This is and swathe of airline commission cuts coming into Our Aussie Specialist Trainer is going on tour! Please join us for an
must continue to be a focus for AFTA as effect shortly will hit its bottom line by between immersive event near you.
we work with Government across this great $10 million and $12 million, with the revelation in
country including the incoming Albanese stark contrast to other travel companies such as
Government. Helloworld, Corporate Travel Management, and QUEENSLAND
But it’s also about so much more than that. Flight Centre Travel Group, all of which have so When : Friday, 3 June, 9.30AM - 12.00PM
AFTA exists to serve each and every one of far downplayed the impact of the commission
cuts. Where : Spirits of the Red Sand,
our members, from independents through to
those who are branded or part of a network, The company is forecasting a return to pre- 205 Main Street, Beenleigh, QLD
from individual working from home agents to pandemic booking volumes in the October 2022
TMCs, from leisure to corporate, through to - March 2023 period, as its working capital
continues to improve, with a cash surplus of $4
VICTORIA
the wider AFTA family including tour and cruise
operators. We are proudly a broad church and million per month versus a $5.5 million monthly When : Friday, 17 June, 9.30AM - 12.00PM
we are at a pivotal time in our reinvigoration. cash burn in the prior corresponding period. Where : Koorie Heritage Trust, The Yarra Building, Federation Square,
Just this month, the AFTA Board met in Chief Executive Officer John Guscic
acknowledged the “special cooperation of
Flinders Street & Swanston Street, Melbourne, VIC
Sydney for a workshop on the new constitution.
The aim of this project is to ensure the our global industry partners” as the company
constitution will deliver on the current and endeavoured to minimise disruption. AUSTRALIAN CAPITAL TERRITORY
future requirements of the Association and “This year has been one of incredible and
When : Friday, 1 July. 9.30AM - 12.00PM
provide clear objectives for operating. unprecedented industry challenges, consequent
There has been over three months of upon the chaotic changes in travel plans and Where : National Gallery of Australia, Parkes Place East, Parkes, ACT
consultation with Board members and industry restrictions which have put all travel industry
leaders, and a draft discussion paper will be service levels under enormous stress,” he said. A unique cultural experience will follow a short presentation at each
shared with members and the greater sector Meanwhile, Webjet plans to mitigate much of
in the coming month. the hit to its revenue from commission cuts by event. Further dates and locations around Australia will follow.
This is a once-in-a-generation project, reducing local marketing spend according to Ord
taking all of the lessons learnt from the Minnett Senior Research Analyst John O’Shea.
“In our view, domestic travel agents have little
RegisteR via the leaRning catalogue on aussiespecialist.com
establishment of ATAS, the pandemic, and
ongoing evolution of the Sector. choice but to increase focus on the fee for service
Please take the time to share your views via component of their offering,” he said.
the discussion paper. “The Webjet online B2C offering is already a
There is much to be done. We need to do it fee for service model, and we expect the division
together, unified and all pulling in the same to continue to build on the market share gains
direction. We look forward to hearing from you. (offline to online) delivered during the pandemic,”
he predicted.
Canberra, Australian Capital Territory
10 travelBulletin JUNE 2022
ISSUES & TRENDS
Night at the museum
COLLETTE EXPECTING BIG THINGS
IN AUSTRALIA
Line Dancing during the conference led by world champion Chris Sullivan and Liebl-Cote with Stephen Bradbury,
Watson from Tamworth’s Chris Watson Travel special guest at the forum gala dinner
GLOBAL tour operator Collette coaches, hotels, cruise ships or Leibl-Cote cited fundamentals
believes there is huge potential other infrastructure meant when of the local market including
for its product in the Australian things closed down Collette was Aussies’ propensity for long-
market, with CEO Dan Sullivan and able to quickly wind back most haul travel and extended leave
Head of International Business, of its spending. In addition, all entitlements. “Typically an Aussie
Christian Leibl-Cote last month customers with impacted trips averages 24 days with us,” they
heading Down Under for the were fully refunded - to the tune said, compared to just 10 days
inaugural Collette Forum in Cairns. of more than US$170 million - so for US customers and 17 out
This highly anticipated gathering - there are no future travel credits of the Canadian market, with
which COVID-19 has forced to be hanging over the business. many Australians doing back-to-
postponed five times - provided an Sullivan told travelBulletin the back trips to maximise their
ideal opportunity for the industry company had decided to invest time away.
to get together, commiserate and in Australia. “Australia, for us, While Australia’s pandemic
celebrate the bounceback which is is going to be one of our largest policies have left it about six
now undeniably under way. markets,” he said. “Canadians months behind the rest of the Grand Bao’en Temple Heritage Suzhou Museum Nantong Museum
Sullivan and Leibl-Cote believe and Americans, we have to make world in terms of recovery, and Scenic Area ·Suzhou Aesthetics ·The First Public Museum
the pandemic has provided a them understand what touring is, things are really taking off in ·Awe of the Buddha
significant reset in the local whereas Australians know what other markets, with Collette
distribution sector, creating an touring is, and they love it.” Pre- now already experiencing about
“amazing opportunity for everyone”. pandemic, Australian bookings 83% of 2019 booking levels
“Previously you had companies comprised 5-7% of Collette’s as pent-up demand for travel
that were there for decades and bookings globally, with the bubbles up. They also cited other
decades which controlled things… company targeting this to increase key advantages of the Collette
now everyone is on the same to 20% in the coming years. offering, including the ability to
level right now, we’re starting over Collette’s top selling destination cancel for any reason within 24
from scratch”. The family-owned out of Australia is currently hours of departure - something
business, which has now been in Japan, with the company’s global which really builds confidence
operation for 104 years, has had portfolio covering a wide range among travellers to book. Collette
a distinct advantage over some of destinations and travel styles uses its own team on the ground
of its competitors through the including small groups, which in each destination, meaning “we
pandemic, in that a longstanding are particularly resonating in the control every part of the product,”
policy to not actually own any current environment. Sullivan and Sullivan and Leibl-Cote enthused.
12 travelBulletin JUNE 2022 
ISSUES & TRENDS
ESCAPES TTC TIE-UP Jetstar
LUXURY Escapes is expanding Schwab said. offering agent
its tours offering via a major The Travel Corporation Chief distribution
new international partnership Executive Officer David Hosking
with The Travel Corporation, said Luxury Escapes had been
which will see travellers gain a valuable partner during the A NEW technology offering
access to itineraries from COVID period with strong from Aeronology now allows
Trafalgar, Insight Vacations, domestic sales, particularly travel advisors to book
Luxury Gold, and AAT Kings. through its AAT Kings and and ticket Jetstar fares
More than 150 itineraries Inspiring Journeys brands. via a direct connection
are currently available to Rather than source itineraries to the low-cost-carrier’s
book, and as the catalogue is itself, the partnership allows platform, with payments via
further developed, more will be Luxury Escapes to offer a weekly invoice rather than
available, from brands Contiki trusted, quality product to its the longstanding instant
and Costaver which will be customers while outsourcing purchase requirement
offered on the Scoopon, Cudo much of the legwork. through the JQ agent portal.
and Treat Me platforms. Likewise, for The Travel The new system, offered
HOLD UP FOR THE UBER OF THE SKIES “Our customers drive all
of our decision-making and
Corporation, the partnership
opens up a massive distribution
in partnership with Express
Tickets, is a first for the
industry, with the Jetstar LCC
we’re committed to innovating mode for its own product – an
TRAVELLERS waiting to board the carrier the clarity it needed to seeks to become Uber of the to deliver amazing travel invaluable advantage as the connection complementing
Bonza planes will now have to map out the in-country process skies, rationalising that via experiences for them,” Luxury popularity of Luxury Escapes Aeronology’s GDS and
wait a little bit longer after the that will be enacted once its first the app customers will find it Escapes co-founder & Chief grows, and Australians begin to NDC links to see the
carrier conceded global supply jet touches down. simpler, faster, greener, and rich Executive Officer Adam return to travel. Australian tech provider’s
chain issues have hampered Povey penned an open letter to with extra bells and whistles to offering become even more
efforts to deliver its 737 Max the Aussie travel sector to make pump up its value proposition. comprehensive.
The According to Aeronology
jets on time, meaning its launch the announcement, a document These include instant partnership
date will be pushed back by which also declared the only communications with the CEO Russell Carstensen,
will give
weeks, or possibly months. place to book Bonza flights will be customer service team from the move means agents
travellers
Putting a positive spin on directly via its app. anywhere, feedback tools to access to
have accessible content to
the hold up, Bonza’s Chief The airline said it would not be improve services, and the ability ©The Travel all Jetstar services in Asia,
Commercial Officer, Carly Povey, listing its flights on a website or to order food and beverages on Corporation Australia, New Zealand
said the extra time would allow through third party websites as it demand to cabin seats. brands such as and Japan. “TIckets can be
AAT Kings (top) paid for weekly via Express
and ©Inspiring Tickets’ normal invoice,” he
Journeys noted, adding that advisors
(bottom). can also add on their own
Intrepid women take the lead markup and add an in-house
logo to the Jetstar flight
itinerary.
INTREPID Travel has announced its first all-female Partnerships across the ANZ region. Thompson takes “To provide the ability
regional leadership team, with Sarah Clark at the over from Cameron Elliott, who will manage global to sell Jetstar off our
helm as Managing Director for the Australian and New sales for the 25 destination management companies platform and be able to
Zealand (ANZ) market. Clark has been an integral under the Intrepid umbrella. bundle packages together
member of the management team for the past two Louise Laing, General Manager of Marketing ANZ; in key leisure markets will
years and has held senior leadership roles at the Julie Risteveski, General Manager of Inside Sales and be critical as the market
adventure travel company since 2018. Customer Experience ANZ; and Lauren McCormick, evolves, rebuilds and
Yvette Thompson is also adding her wealth General Manager of Commercial Finance ANZ, expands,” Carstensen said.
of experience to the leadership team, after her complete the impressive line-up for Intrepid’s all-
promotion to General Manager of Sales and female leadership team.
14 travelBulletin JUNE 2022 travelBulletin JUNE 2022 15
ISSUES & TRENDS
EMIRATES PREMIUM
become an expert
CATO VIEW
COMES TO AUS Brett Jardine, Managing Director,
Council of Australian Tour Operators
in all things
WITH the federal election now behind us
Australian
and a new Government in place, CATO’s
advocacy efforts will continue to focus on the
challenges that remain for our sector.
Tour Operators and Wholesalers play
a critical role in product development
to provide a wide offering to travelling
Australians.
This results in the need to continually
invest in new product long before travel can
take place and underpins much of what
retail agents sell and earn commission from.
Emirates’ new Premium Economy cabin ©Emirates The investment in product and resource Qualify and be in to win!
requires significant cash to support through
EMIRATES is set to launch its Premium to final delivery, and these organisations
Economy Class experience from 1 June 2022 are not able to recognise real revenue until
on popular A380 routes, including London
Qualify as an Aussie Specialist during the month of June for a
travel has availed.
and Paris, adding Sydney on 1 August and CATO will continue to seek ongoing support chance to win one of ten $250 Prezzee Cards. All you need to do is
Christchurch from December. from government to ensure Tour Operators
The new Premium Economy Cabin, which and Wholesalers are here for the long-term to
complete the Introduction to Australia curriculum and share your
features cream and bronze tones, is located at support Australians venturing overseas. feedback about the training which takes only 90-minutes.
the front of the aircraft to give guests greater In the weeks leading up to the election it
priority when exiting upon landing. was pleasing to hear the outgoing government
The cabin also offers pay homage to outbound travel, traditionally Once qualified, you will unlock over 20 additional courses and
more space to relax, seen as Australians taking their holiday
with wider leather seats, dollars out of the country. continue earning reward points by progressing through our
raised cushion leg What is now well understood within learning catalogue. All while building your destination knowledge
rests, six-way adjustable government circles is the simple fact that
headrests, and a deeper outbound travel does deliver an economic so you can sell higher value holidays to your clients.
recline, complemented by impact as it is complimentary to inbound
overhead mood lighting. travel and underpins aviation capacity, two
Guests can enjoy areas that are critical to our economy.
a multi-course dining It goes without saying that if fewer
experience consisting Australians are leaving to go overseas, there
of a selection of mains will not only be less capacity for inbound
Emirates’ entertainment
inspired by global
flavours, fresh fruits
travellers but also less capacity for freight –
not a great outcome for Australia!
Qualify now
system ©Emirates
and salads, crackers From our ongoing engagement with
and cheese, and sweet the Labor Party whilst in opposition, this
treats, along with complimentary drinks, including overarching message was very clear and
fruit juices, soft drinks, wines, beers, and spirits. well understood.
Additionally, Premium Economy guests We are now very keen to ensure the
can take advantage of the thousands of new government is true to their word and
entertainment channels included in the continues to recognise the value we bring to
upgraded inflight entertainment system, as well the economy, through ongoing support as we
as high speed Wi-Fi. emerge from COVID.
Whitsundays, Queensland
16 travelBulletin JUNE 2022 travelBulletin JUNE 2022 17
ISSUES & TRENDS
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in TripADeal by Qantas last
month will have set tongues
wagging across the industry,
as the carrier continues to
Here’s 5 great reasons to book Stuba:
expand its operations across
the travel spectrum. TripADeal’s
STUBA HAS BEEN WORKING WITH TRAVEL STUBA OFFER FANTASTIC INVENTORY AND
offering of curated packages
AGENTS FOR OVER 30 YEARS AND ARE ATAS AWESOME PRICES
combined with a world-class AND AFTA ACRREDITED
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a rapid growth rate - proved
irresistible for Qantas CEO
Alan Joyce, who highlighted THIS IS
FINALLY AN
TripADeal as a way to further NOT
ACCOMMODATION
FAKE NEWS
expand the Qantas Frequent WHOLESALER
Flyer Program ecosystem. I CAN TRUST
“This is a great opportunity
at the perfect time. Coming
out of the pandemic, people
want a holiday experience that Alan Joyce, Norm Black, Richard Johnston.
is special but also tried and
tested, and there is a huge and exposure to the 14 million and customer satisfaction actually
shift to booking online,” he strong QFF database is huge,” he reached record levels. “I don’t think
said. While the full terms of the told travelBulletin. “We’re going any other airline loyalty program THEY STILL OFFER GREAT SERVICE
all-cash purchase are not being to take this thing to the moon,” he managed to do that,” he said. AND PROVIDE ME WITH
disclosed, TripADeal cofounders enthused, with Joyce and Johnston Black and Johnston insist that UNRIVALLED 24/7 CUSTOMER SUPPORT
Norm Black and Richard similarly extremely positive at despite its new majority owner, WITH A GREAT LOCAL TEAM
Johnston remain significant the ability for all of TripADeal’s TripADeal will remain close to its
investors in the business, stakeholders to share in the roots, maintaining its headquarters
alongside BGH Capital, the ensuring growth. Joyce suggested in Byron Bay along with existing
private equity firm which took a that TripADeal would be able to trade relationships. Packages
stake in the company at a pre- triple its bookings over the next will continue to feature a variety
COVID valuation in September couple of years which would see it of airlines alongside Qantas and
2020. However the agreement transacting well over half a billion Jetstar, and the pair’s hands-on AGENT FRIENDLY TOOLS INCLUDING EASY EVERY BOOKING RECEIVES A HOTEL
does provide a mechanism dollars annually, based on pre- approach will continue. “This TO USE WEBSITE AND ONLINE CONFIRMATION NUMBER DIRECTLY FROM
for Qantas to move to 100% pandemic revenues. business is about making it SELF-SUPPORT TOOLS THE HOTEL SO THERE CAN BE NO DOUBT
ownership of the company in The acquisition is being made easier for people to take amazing THE BOOKING EXISTS
four years time, at an agreed under the Qantas Loyalty umbrella, holidays essentially at the click of
multiple of TripADeal’s bookings which has performed very well a button…it’s taken a decade for
With Stuba,
Travel agents
at the time. during the pandemic and has us to build the relationships direct
Black is enthusiastic about been a significant contributor with suppliers to be able to offer all the love and
our first love HCN
the opportunities which being to the carrier’s overall survival. the experiences we have, and the
aligned with the Qantas Joyce noted that despite the lack ability to now use Qantas Points an HCN is
Frequent Flyer program will
bring to TripADeal. “This is a
of flying over the last two years,
members earned and burned large
for that is really going to drive
our growth in the years ahead,” guaranteed
business that needs eyeballs, volumes of points on the ground Johnston said.
CALL US ON +61 3 8779 8629 OR EMAIL START@STUBA.COM
18 travelBulletin JUNE 2022MENTAL HEALTH SPOTLIGHT
STRENGTHEN YOUR SELF-WORTH
By Tim Hoopmann
AS A business owner, you understand the importance Take in Compliments and the better you get at
of strengthening your sense of self-worth. It is going accepting compliments, the more easily you can
to be key to getting through each day successfully. boost your self-worth. When someone offers you
It takes effort and resilience to maintain a great a compliment, thank them and then feel the joy it
sense of self-worth. It is important to help create provides for that job that was well done.
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a successful business. Believing in your value is a Stop Criticising Yourself - sometimes, we’re
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To have a high level of self-worth means having ourselves before anyone else has the chance.
a favourable opinion of yourself. It means having There is a difference between identifying areas for
unshakable faith in yourself and in improvement and criticising yourself.
your ability to follow through and By concentrating on improving rather
get things done. Having a high than being self-critical means you can
“
degree of self-worth means feeling maintain a better sense of self-worth.
worthy of good things. It recognises
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and decisions. It serves as a like you in the world how we manage situations when they
”
motivational function by making it do that help us protect our self-worth.
more likely that you will take care Keep Moving Forward - just like
of yourself and explore your full you must forgive yourself, you must
Available on
potential. There are many aspects also forgive others and let go of the
which impact your self-worth. The importance here past. Let go of anything that is keeping you from being
is to be as resilient as possible to negative effects focused on the present. Allow yourself to see how
on your self-worth. Also, to not punish yourself when far you have come and how much you have grown by
things do impact you. We often must get up, dust
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Here are some suggestions on how to strengthen
getting out of your own way.
It is important to have a strong sense of self-worth
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you are and what you should to increase productivity and reduce
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to them in that moment. It is Beyond Blue, working to raise awareness
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20 travelBulletin JUNE 2022COVER
THE METAVERSE
Rapidly approaching
with its sights set on
transformation, the
Metaverse is coming
to change the nature of
technology as we know
OPPORTUNITY OR it. But what actually
is the Metaverse and
what does it mean
OBLIVION?
for the future of
travel? ADAM BISHOP
investigates.
S
CIENCE fiction author of tech companies are working
William Gibson once furiously around the clock in
suggested that the their virtual tool sheds to create
future is already here, platforms and business models
it’s just not very evenly to propel the ambitious cyber
distributed. While the majority of us concept from its abstract infancy
working in travel have only vaguely to being the next big warehouse
heard of this notional reality called of commerce. So, I guess the
the Metaverse, a powerful cohort pertinent question to ask is, what
22 travelBulletin JUNE 2022 travelBulletin JUNE 2022 23COVER
“
exactly is the Metaverse? a mainstream reality. So, what the ability to travel away from
It’s actually a great query would this mean for travel? yourself. That is to say, you
because like almost everything There are many schools of need not necessarily depart on
in the world of tech, in-house thought about whether this the Metaverse a trip as you; travellers could
chatter about the answer is technology would be a friend or a can provide a for example select any avatar
encased in seemingly endless foe to the sector. To play devil’s they like, from an undercover
jargon-laden, esoteric language advocate for a moment, the
complementary detective to a space alien,
that laymen on the outside feel obvious threat is that it could enhancement to an you know, for those of us who
embarrassed to broach. destroy the industry by replacing overall experience don’t feel removed enough from
The truth is there is no one physical travel altogether. Some reality as it is in the pervasive
succinct answer unfortunately, tech observers have already
that, over time, era of social media. While
other than to say it is a broad speculated that consumers can become an Zuckerberg’s Meta empire is
business movement to create would travel less when the essential part of the leading the way with its hefty
virtual worlds that harness Metaverse is fully plugged in investment to fine-tune their
travel ecosystem
”
cutting-edge experiential because the virtual worlds interpretation of Metaverse
technology like virtual reality would provide them with all of capability, they are certainly
and augmented reality to allow the buzz and excitement of a not alone. Thousands of major
Emily Weiss, Senior
users to engage, theoretically trip without having to encounter Executive Director and
corporations are racing to claim
at least, in almost any activity any of the possible burdens. Global Head of Travel, their piece of this sprawling and
they desire. This description is Your virtual trip to New York Accenture mostly intangible pie. Some of
somewhat inadequate and far City is unlikely to feature the these businesses are pioneering
from encapsulates the full scope scourge of a possible street currencies that would work
of what the Metaverse purports mugging for example, or the In the not-too- in various Metaverses, while
to offer, but then perhaps no necessity to quarantine to avoid distant future, others are selling virtual real
definition at this preliminary the next rogue virus, or endure the Metaverse estate to major brands like
stage could do that justice. the administrative and financial has the Adidas and Pepsi, who have
The reason all of this is rigmarole that goes along potential to offer already slammed down large
unique ‘travel’ wads of cash on the table for
important for people working in with losing your wallet on the
experiences
travel is because its mainstream subway. In theory, users could their place in this mysterious
from the comfort
adoption could have far-reaching travel anywhere they wanted to of home. From new shop-front window. For
ramifications on a host of virtually, unplug for an hour or so watching a whale those of you across the tabloids,
consumer behaviour, including to pick up the kids from school, breach right in you may already have heard that
our appetites to travel. Allow and continue enjoying the sights front of you, to US rapper Snoop Dogg is at the
me to walk (so old school) you and sounds (no doubt in time taking a virtual crest of the Metaverse wave too,
down a path in the not-too- the smells, tastes and feel) of cycling trip, the charging people up to a half a
distant future, a world where the any destination. And for the possibilities that million dollars to stake a parcel
Metaverse is widely subscribed, same reason Doc Brown would the Metaverse of virtual land near his cyber
offers travellers house in a virtual world called
and people can enter virtual scream incessantly at Marty
are vast.
worlds from their loungerooms in Back to the Future for not The Sandbox. Yes, users can
to be transported anywhere thinking fourth dimensionally, plug their VR headsets in and
they wish. Experiences could the like-for-like wholesale revel in the virtual ‘Snoopverse’
range from conducting virtual replacement of physical travel to see how the swaggering
business meetings, admiring the with virtual travel would only be musician lives, walk the halls of
architecture on the streets of the tip of the digital iceberg. his digital mansion, and take a
Paris, or even blasting off into For entrepreneurs like seat and smoke a silicon doobie
space on a dubiously-shaped Facebook (now Meta) founder in the front row of a Snoop Dogg
Blue Origin rocket. These are Mark Zuckerberg, part of the concert. It’s worth grabbing
worlds and experiences that only appeal of this daring new your head to stop it spinning
time, and a little more elbow synthetic reality is not only the for a second to contemplate
grease from skateboarding ability to transport from place to the huge volume of cash that
tech heads in Silicon Valley, place as easy as it is currently is being channelled toward this
stand in the way of becoming to click on a link, but it’s also unprecedented project.
24 travelBulletin JUNE 2022 travelBulletin JUNE 2022 25COVER
Through the ‘try before you go’
concept, recreating landmarks
in all their past glory or allowing
travellers to investigate parts of
nature they can’t explore in a real-
life interaction could be a major
benefit,” she added.
In other words, there is a way
Metaverse architecture could serve
as the ultimate travel brochure,
providing clients with a truly
immersive digital pre-experience,
cultivated specifically by brands,
to help get bookings or lucrative
upselling opportunities over the
line. Imagine a sales team with
access to advanced experiential
tools which could show clients all
of the luxury amenities on offer
at a swanky hotel in Singapore in
acute detail, harness the awe of a
whale breaching off the hull of an
expedition cruise ship in the Arctic,
or provide unmatched insight into
what life is like on tours through The Metaverse opens up a world of opportunity for accessible travel, with travel
The Metaverse could serve as the ultimate travel brochure, offering the Amazon; the possibilities are, agents key to linking clients with all that this new technology has to offer.
clients a taste of destinations that leaves them hungry for the real deal. quite literally, endless.
However, the same Accenture
“ “
While many of us may still feel jobs and businesses. Some report also delivered a stark technological progression it is
a healthy amount of scepticism glimmer of optimism was recently warning to sectors like travel some seriously augmented food
about its future impact, there is noted in a report by professional and tourism who fail to embrace for virtual thought. Some travel
clearly an exuberant minority of ... the ultimate services company Accenture, which the benefits of engaging in the The era of the businesses may find themselves,
confident businesspeople who travel brochure, argued virtual travel experiences Metaverse, stating a strong Metaverse for example, hedging their bets
think this will be much bigger than had the potential to incentivise likelihood of being “left behind” in the future by dabbling on
the advent of the internet. Casting
providing clients growth in travel if businesses like
has begun, both sides of the fence, offering
and unable to compete with
my own mind back to the mid- with a truly travel agencies and operators were businesses who choose to and so for travellers the option of both
2000s, I remember having similar immersive to jump aboard the technology and migrate sooner. consumer- physical and virtual travel through
misgivings about all the manic embrace its capabilities. “The era of the Metaverse has separate divisions. Either way,
chatter friends of mine were having digital pre- “It is important to recognise begun, and so for consumer-facing
facing it’s worth remembering that tech
about these so-called social media experience, that the Metaverse can provide a companies, it’s not about deciding if companies, only marches in one direction, and
platforms sprouting up all over cultivated complementary enhancement to an they’re going to enter the Metaverse, it’s not about what appears to be impossible
the place. For better or for worse overall experience that, over time, it’s about deciding how,” the report today will almost certainly become
(I would contend worse), these specifically by can become an essential part of warned. “The Metaverse can help
deciding if a societal norm at some point
platforms have come to dominate brands, to help the travel ecosystem,” Accenture’s build loyalty through personalised they’re going sooner than you think (except
our lives in ways that even the Senior Executive Director and flying cars, they should seriously
get bookings experiences that go beyond simply to enter the
founders of Facebook and Twitter Global Head of Travel Emily Weiss purchasing a product.” be ubiquitous by now). But I’ll
failed to conceive of at the time. or lucrative noted in the report. The reality (excuse the pun) is Metaverse, give the final word on all of this
With that framing in mind, it might upselling “Giving the option to sit in a that this technology is not going it’s about to Tim Berners-Lee, the inventor
be time for the travel sector to at virtual First Class seat, experience to storm through the shop-front of the World Wide Web, who once
opportunities deciding how
”
the very least take stock of what the lounge, or walk through a windows of travel companies prophetically observed, “The Web
over the line
”
the Metaverse offers and see resort or hotel room opens up tomorrow offering better-than-real- as I envisaged it, we have not
where its application may benefit, opportunities to truly engage and life travel experiences, however, Accenture Report seen it yet. The future is still so
or potentially threaten, their own inspire people before they travel. given the exponential speed of much bigger than the past.”
26 travelBulletin JUNE 2022 travelBulletin JUNE 2022 27CRUISE
2
CONSECUTIVE
2022 MOST
TRUSTED CRUISE
OPERATOR
YEARS
NEW CRUISING WONDER
Reader’s Digest Australia
SHOWS SIZE DOES MATTER
THE plethora of activities, The ship also boasts a host of
entertainment options, restaurants new technology features, such as
and bars on Royal Caribbean’s new 24 high-speed guest elevators,
Wonder of the Seas shows just what a smartphone app that makes
the cruise industry is able to achieve your device into a room key,
when it sets its mind on something. and behind-the-scenes, lots of
travelBulletin was invited on the first environmental enhancements to
European departure of this gigantic help lift the ship’s sustainability
ship, the fifth and largest in the credentials in areas such as waste *
Oasis class series, which debuted in management, emissions reduction
the Caribbean more than a decade and fuel efficiency.
ago. Like its sister ships, Wonder Along with old Royal Caribbean
features the innovative Central Park restaurant and bar favourites such
precinct - a capacious area in the as Chops Grille, 150 Central Park,
middle of the ship open to the sky, Johnny Rockets and Starbucks,
complete with thousands of plants Wonder of the Seas has added The
alongside eateries, cafes and bars Mason Jar, a southern-style eatery
- which allowed Royal Caribbean to where you can enjoy waffles and
introduce the concept of “internal chicken for brunch - with a side of
balcony cabins” which overlook this bacon and all smothered in maple
pretty green space. syrup of course! The robots at the
Wonder also features the Bionic Bar are a popular feature,
Aquatheatre, an ice rink, the and certainly got a workout during
enormous Grand Promenade and our voyage.
a host of activities for kids and There’s really something for
adults alike, but has also been everyone on board, with the ship
enhanced with the addition of a new seeming to have some activity or
“Suite Neigbourhood” where Royal other going on almost 24 hours a
Suite guests are welcomed to a day. Whether it’s the spectacular
private sun deck with a plunge pool skating in Studio B, Olympic-class
and bar, an exclusive restaurant synchronised swimming and high
and lounge and the new Ultimate diving at the Aquatheatre (pictured
Family Suite (pictured middle), bottom) or the opportunity to ride a
an outrageously lavish two-storey zipline six storeys high, guests will
accommodation which can sleep certainly not be bored.
a family of 10 complete with an Currently the only port in
in-suite slide, a cinema, karaoke Australasia which is capable of
lounge and even a ping pong table. handling ships of this size is the
With 2,867 staterooms Wonder new Brisbane International Cruise
of the Seas has capacity for 5,734 Terminal, so it may be some time
guests at double occupancy, but before we see Oasis-class vessels
this can expand to almost 7,000 in local waters. But in the meantime
passengers once additional berths there’s plenty of opportunity in both BOOK NOW
in family cabins are filled. It truly Europe and the USA to experience
is a small city on the water, with these ships, with Wonder of the
2,300 international crew serving Seas a truly apt name for what
passengers across 18 decks. Royal Caribbean has achieved.
Up to 40% off applies to new bookings made between 2 June 2022 and 5 July 2022. Eligible bookings will receive a discount of up to 40% off the passengers’ cruise fare* on all sailings departing on or after 2 June 2022. Savings applied to cruise
fare at checkout. *Taxes, fees, and port expenses are additional and apply to all guests. 50% Reduced Deposits applies to new bookings made between 2 June 2022 and 5 July 2022. 50% Reduced Deposits provides a reduced deposit of 50% per
person on all local sailings departing on or between 9 October 2022 - 15 April 2023 and 4 October 2023 – 13 April 2024. Deposit amount varies by sailing length. Deposit amounts due will automatically reflect the 50% reduced value on the booking
invoice for eligible bookings created during the promotional period, after 5 July 2022, deposit values will increase back to the original values as stated in our booking terms and conditions. General Conditions: Prices and exact cruise itineraries
28 travelBulletin JUNE 2022 are subject to availability and change. See http://www.royalcaribbean.com/aus/en/terms-and-conditions/promotions for full promotional terms and conditions.You can also read
