The Sustainable links between CSR and HR - How does Corporate Social Responsibility contribute to building a sustainable working environment and ...
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The Sustainable links between CSR and HR
How does Corporate Social Responsibility contribute to building a sustainable
working environment and being an employer of choice?
Jon Proctor Green Tourism Board
Hello 2018 Update from Green Tourism
PEOPLE
PLACES
PLANET
GOOD FOR BUSINESS
‘Brits are taking the initiative with 75% saying
that the environment and sustainability is an
important consideration in their choice of
holiday destination’
World Travel Market Industry Report, 2016
‘Ecotourism has the highest level of client
demand overall for travel activities in 2017,
followed by cultural, environmentally
sustainable, and hiking activities’
Adventure Travel Trends Snapshot, 2017
Three Levels Good practice in all areas Improved efficiency, review of all activities undertaken or influenced by the business & full legal compliance Excellent practice in all areas Significant achievements to improve efficiency, purchase responsibly, contribute to local economy and community Outstanding & exemplary best practice in all areas Thorough and focused approach to sustainability and providing a quality and enhanced experience for all stakeholders
FREE GREEN CHECK PROCESS • 30 min call with a Green Tourism Environmental advisor • Helpful Advisor walks you through the process • Achieve an award, reassessment, get advice & support • Book Green Check online
SUSTAINABILITY GOALS
Green Idea – why not create a green
tree for your actions over the year?
Green Idea – replace kitchen
fluorescents with LED panel units
CSR/Green Idea – Support make a wish
foundation with a hotel prize!
Green Idea – Do a local litter pick as
team building along river/canal
CSR/Green Idea – Allow staff to wear
Christmas jumper with donation to local
homeless charityCase Study Edinburgh International Conference Centre (GOLD) • Developed a sustainable events programme – Plan it Green – comprising of committed stakeholders throughout the company, a clear sustainable plan and cost saving targets • Provide extensive staff training • Donate left-over delegate bags to Mary’s Meal • Encourage all local suppliers to provide food in re-usable plastic containers • Invest in energy saving equipment • Since 2013 the EICC have reduced expenditure on 3 key utilities – electricity by 16%, gas by 47% and water by 8% (based on results at the end of 2015). Carbon Performance: kWh consumption per square metre decreased from 350 - 210.08 kWh/m2 over 3 years (2013-15 Poor to ~Good )
Case Study
Radisson Blu Edwardian Group London (GOLD)
• 13 properties in the group – ALL GOLD
• As part of the brand, all properties undertake
significant actions related to social responsibility
and produce an annual CSR statement
• The group raised over £23,750 for various charities
in 2013-14 including Asthma UK & Shooting Stars
• Contributed £52,618 in 2013 to the World
Childhood Foundation
• Group is saving over 5,000 tonnes of CO2 per year
through investing in things such as LED, light
sensors, heat recovery and combined heat and
power
Carbon Performance: average carbon emission for the group
is 19.10 kg CO2 per bed night and 433.91 kWh / m2 - FAIRENVIRONMENTAL CAMPAIGNS
1,000 MILES SAVE THE BEES…
NATIONAL TEA DAY AGAINST PLASTIC JUNE 2018
21-22 APR
FACEBOOK REACH FACEBOOK REACH
FACEBOOK REACH 14,000+ 30,000+
20,000+
SHARES – 120+ SHARES – 300+
SHARES – 200+Caring for People,
Places & our
Planet
THREE EASY STEPS TO JOIN
LET’S SHOUT TOGETHER!!
Green Check
Get involved with
Register with us
campaigns
Get involved with
Use the Award to attract Interactive Assessment
& entice audiencesTHANK YOU FOR YOUR TIME
Anne Pierce MBE How Springboard supports hospitality
Working in Partnership with HRinH – a meaningful contribution to the human aspects of CSR…
HOSPITALITY • LEISURE • TOURISM • RELATED SECTORS
Helping Young Relieving
people unemployment
Relieving
poverty
Making a difference…
… to
people’s livesHOSPITALITY • LEISURE • TOURISM • RELATED SECTORS
Promoting Attracting
Careers talent
Supporting HR
& CSR
Making a difference…
… to business &
industryWe deliver a pipeline of high performing & effective
programmes to achieve our Charity Objectives and help
industry deliver on HR/CSR priorities
Education Specialist ‘INSPIRED’ ‘Into Work’ Employment
Support & Careers Work Programmes & Mentoring
Youth Service Experienc
Programme e
sSpringboard UK promotes
the industry as a Great
Place to Work and helps
employers attract and
recruit new talent, and
develop and retain existing
employees.
RETAIN
ATTRACT DEVELOPSUPPORTING YOUNG PEOPLE &
ATTRACTING TALENT
We attract, prepare and
recruit candidates today to
develop a pipeline of talent
for tomorrow
THROUGH
OUR EDUCATION
PROGRAMMES…
University Student
Mentoring, Speaker &
Placement ProgrammeHELPING YOUNG PEOPLE ACHIEVE THEIR
POTENTIAL
INNOVATIVE RESOURCES SUPPORTING FOOD
CURRICULUM IN SCHOOLS
EDUCATES ABOUT NUTRITION, HEALTHY EATING,
FOOD PROVENANCE, ALLERGENS
ACCESS TO PROFESSIONAL CHEFS FOR SKILLS
DEVELOPMENT
INSPIRES YOUNG PEOPLE
DEVELOPS LIFE SKILLS
A C T
IM P
PROVIDES CAREERS ADVICE & PATHWAY TO
APPRENTICESHIPS, WORTHWHILE & FULFILLING
7 1 6
12,
CAREERS
lee o p
g pHELPING EMPLOYERS ATTRACT, DEVELOP &
RETAIN ….
ACCESS TO MOTIVATED AND INSPIRED
TALENT PIPELINE INTO APPRENTICESHIPS
STAFF DEVELOPMENT OPPORTUNITIES
THROUGH CO-TUTORING, MENTORING,
JUDGING
IMPROVE RETENTION THROUGH
INSPIRATIONAL INVOLVEMENT IN
NURTURING YOUNG TALENT & MAKING A
DIFFERENT
A C T
IM P
7 1 6
12, ruits l r e c
te n tia
PoATTRA CT We attract, prepare and recruit candidates today to develop a pipeline of talent for tomorrow THROUGH OUR WORK EXPERIENCE PROGRAMMES & INSPIRE QUALITY STANDARD…
ATTRA CT We attract and recruit candidates of working age into employment THROUGH OUR EMPLOYABILITY PROGRAMMES
Springboard’s Impact Case Study…Gabriel Grew up in single parent family, but sadly mum died when Gabriel was young With no parental guidance or father figure, became lost, without sense of belonging & got involved with wrong people & spent time in prison Introduced to Springboard & completed Galvin’s Chance programme Turned his life around and flourished Got employment with Park
Springboard’s Impact
13,00
Annually… 11,80
0 0
Students engaged
People benefited
in our education
from our quality
programmes
FutureCh Work
ef, FAB & Experienc
e
56,49
GEMS 1,300
People supported
7 into sustainable
employment
through our
People benefited
from our quality
Into Work
Careers Program
Advice mesATTRA CT We promote the industry as a great place to work THROUGH OUR CAREERS ACTIVITY
RETAI N We help companies retain existing employees by engaging them in activities that inspire EDUCATION LINKS INVOLVEMENT IN EMPLOYABILITY PROGRAMMES & MENTORING FUNDRAISING EVENTS & CHALLENGES: MEMBERSHIP OF COMMITTEES & GROUPS
BETTER ENGAGEMENT WITH HR IN HOSPITALITY The Difference Your Support Makes.. FUNDS RAISED SUPPORT OUR CHARITABLE ACTIVITY Every £2K supports someone from a disadvantaged background through one of our programmes Every £1K supports the production of a new educational resource Every £50 provides 121 careers advice CAUSAL FUND RAISING ACTIVITY TO INCREASE IMPACT ENGAGE AS AMBASSADORS, MENTORS ETC ENGAGE INDIVIDUAL MEMBER COMPANIES AS BUSINESS PARTNERS
WHY IS THE WORK SPRINGBOARD
DOES SO IMPORTANT?
ENGAG
E WITH
SKILLS DEMO- EMPLO
GROW SHOR SCHOO
GRAP YMENT LS &
TH TAGES HICS LEVELS
COMM
SUPPO
UNITY
RTS
BREXIT & VALUE COMPE HEALT
IMMIGRATION OF £ TITION H &
WELLB
EINGEmily Gearing Preventing mental illness
Kat Hounsell What Mental First Aiders do
Mental Health First Aid in Hospitality Kat Hounsell Founder, everyday people www.everyday-people.co.uk @everyday_action
MENTAL HEALTH FIRST AID IS... • Internationally recognised • Evidence-based • Part of an organisational wellbeing strategy
Learn to:
• Spot signs and
symptoms
• Start a conversation
• Support in a first aid
capacity (Inc. crisis)Learn to:
• Spot signs and
symptoms
• Start a conversation
• Support in a first aid
capacity (Inc. crisis)
• Provide hope for
recovery
• Consider own stress
levels and self-care“Regarding whether a mental “40% of respondents don’t health support policy existed feel comfortable turning in their workplace, to their employer for 79% of respondents answered help.” no or don’t know.” Happiness in Hospitality Survey 2018
#NotAlone
“An inspiring and positive
discussion hosted by
@drinkscharityUK at
@londonwinefair today
about mental health in
the wine trade. The more
we talk about this the
better! #NotAlone
#MentalHealthMatters”
Benevolent helpline:
0800 915 4610
8am-8pm, 7 days a week
Confidential
thebenevolent.org.ukThank you! @everyday_action @Kat_Hounsell www.everyday-people.co.uk
Chaminda Stanislaus
Radio Lollipop: How volunteering can assist
us gain balance in our lifeChaminda Stanislaus
Chairman Radio Lollipop
Great Ormond Street Hospital &
Evelina Children’s Hospital
www.radiolollipop.orgInvestors In People: The value of supporting employees to grow and develop in their careers
Investors In
People
Since 1991 Investors in People has set the standard for better
people management.
Purpose: To help organisations succeedForby
therealising
wider the
For For
potential of Individuals
their people. Employers communityUK has got Talent…
• Value of our talent in UK is £17.2
trillion – more than twice value of
our tangible assets – but this figure
is flat lining
• 4.7 million people in jobs that don’t
fully utilise their skills and
experience
• Poor leadership and management
costs UK £19bn a year according to
the Department for BusinessSkill Development = Job Satisfaction =
Retention
1 in 5 employees are actively looking for a new job…
Lack of career progression (20%), pay (23%) and working
hours (20%) were the 3 things employees liked least about
their current job
20% employees indicated Lack of training and Development
as main reason for not being happy at work
Hospitality is in the top 5 sectors at risk of employees
attrition (70%)
*IIP Job exodus trends
2018 employee sentiment pollSkill Development = New
Workforce
• 70% of millennials say that giving
back and being civically engaged are
their highest priorities
• They have grown up in a time
where information has become
available instantly and want to work
on new and tough problems, that
require creative solutions.
• Feedback is really important - they
want to know that they’ve done a
good job, and they want to know
now.Skill Development = Less Stress One of the main causes of work related stress for employees is performance pressure and workload that can also be supported with investment in building skills and improving productivity
MANAGEMENT
For employers to address the areas of stress affecting their
Development = Less
workers, they must first understand what those areas are…
Stressed /Happier/More
productive workforce
UK workers are most likely to say that
giving line managers better training
would be the best way for workplaces
to support their mental health
49%
Poor Management in
the biggest
grievance for
workers, an increase
of 7% since last
year, suggesting that
management is the
biggest driver of job
satisfactionWe must empower our people to
innovate, to think about the “what
ORGANISATION
if…”, to give them clear visibility AMBITION
and direction, whilst understanding § Secured £1bn
the role they play for today as well investment from City at
as how they can drive success in one of the lowest
ORGANISATION
years to come.” Warren interest rate
Richmond
AMBITION § Employee Engagement
§ Profit margins increased up from 67% to 87%
from 7% to 10% § Saved £3.4m in back
§ Turn Over increased office costs against
from £10M to £17M in target of £1.5m
less than 2 years
§ Open new offices in
Australia and South
Africa
Investors in People
People Management
Standard ORGANISATION
AMBITION
§ Win Tour De France
A framework to guide employers with British rider in
under 5 years
wanting to maximize business
performance through improved
people managementInvestors In People Wellbeing Standard
An insight on how the HWB strategy is working
within the organization. The assessment process
highlights the areas of major success and the areas
Areas of focus
that require more work to show where to focus the
efforts
Physical wellbeing
Anything that affects our physical
being, including physical activity,
nutrition, smoking cessation
programs, alcohol awareness,
environment conditions
Psychological wellbeing
This area will focus on our mental
wellness but also our sleep,
initiatives that assist in the control
of stress sources such as financial
advisory/support, relaxation and
mindfulness
Social wellbeing
The focus here is to observe and
ensure that employees are having
access to a community that
understands and supports them.
Inclusion and diversity are heavily
considered along with activities that
invite people to participate andHospitality Action Mental State in Hospitality
UK Hospitality The Current Reality in Hospitality
ONS: Office of National Statistics
2016 3,203 73 Bull case 488,000 more employees Base case 231,000 more employees Bear case 29,000 less employees ONS: Office of National Statistics GVA: Gross Value Added
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