TRAINING AND DEVELOPMENT PROSPECTUS 2022 - OFFICE OF THE CHIEF INFORMATION OFFICER (OOCIO) - eHealth Ireland
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TRAINING AND
DEVELOPMENT
PROSPECTUS 2022
OFFICE OF THE CHIEF INFORMATION
OFFICER (OOCIO)
Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
Table of Contents
Welcome and Foreword........................................................................................................... 2
Performance Achievement........................................................................................................ 3
HSeLanD .............................................................................................................................. 4
HSeLanD Enrolment Process and Further Information ............................................................. 5
Management Development Programme .................................................................................... 6
Fundamentals of Lean Six Sigma (LSS) for Healthcare White Belt Accredited Programme .......... 7
Interpreting and Applying HR Policies ..................................................................................... 8
Getting Ready for Retirement .................................................................................................. 9
Leadership Development Programme ..................................................................................... 10
Induction ............................................................................................................................. 11
Administration Development Programme ............................................................................... 12
Stress Management and Resilience ......................................................................................... 13
OoCIO Prospectus 2022 1
Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
Welcome and Foreword
Dear Colleagues,
Contemporary health care provision must be receptive to a continuously
changing environment driven by the impact of technological changes,
population needs and expectations, political, economic and workforce
demands and more recently COVID 19. Navigating the future over the next
decade will continue to be a challenge for the HSE.
We in the OoCIO have a tremendous opportunity but also a responsibility, to
provide our HSE colleagues with guidance on the skills and capabilities that
they will need to be successful.
The continuous professional and educational development of OoCIO staff is
required to complement and to adapt to an ever changing environment.
With this in mind I am pleased to present our 2022 Training and Development
Prospectus which presents some of the learning and development
opportunities being provided for the coming year.
The massive changes we have experienced over the last two years has
escalated the importance of developing strong management and leadership
skills. It is also imperative that we build on our relationships by seizing
opportunities to avail of networking occasions and to learn from each other.
Joyce Shaw
Chief of Staff
OoCIO Prospectus 2022 2
Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
Performance Achievement
Performance Achievement (PA) is a forward looking, shared experience process, designed to assist staff
development with their role and add value to the work of their team(s) and services1. It also encourages
greater levels of engagement between staff and managers in a partnership approach, an area which
successive staff surveys have highlighted as requiring improvement.
PA is the process used by leading organisations internationally to translate strategic plans into action. It
enables an organisation to set goals, monitor outcomes and provide feedback throughout the
performance review cycle and to develop staff capacity, competencies and capabilities. It was introduced
under the Public Service Agreement 2010-20142 and its roll-out is a requirement under the Public Service
Stability Agreement 2013-20163 (Haddington Road) and the Public Service Stability Agreement 2013-
20184 (Lansdowne Road).
Enrolling on any of our Training courses can form part of your PA.
1. West et al: The International Journal of Human Resources Management (2002)
2. Public Service Agreement 2010-2014, https://www.gov.ie/en/publication/89ddb8-croke-park-
agreement/?referrer=content/uploads/public-service-agreement-2010-2014-final-for-print-june-2010.pdf/
3. Public Service Stability Agreement 2013-2016 (Haddington Road).
4. Public Service Stability Agreement 2013-2018 (Lansdowne Road).
There is no direct cost to OoCIO staff attending Prospectus Training courses.
Food Requirements:
We offer a light lunch on our full day courses which consists of sandwiches,
wraps, tea /coffee. Please let us know in advance if you have any specific
dietary requirements.
COVID 19
In line with public health guidelines our classroom sizes may change at short
notice.
OoCIO Prospectus 2022 3
Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
HSeLanD
HSeLanD – Health Services eLearning and Development - is the Health Service’s online learning portal
with over 200 eLearning programmes, resources, assessments and planning tools to support you in your
current job role and with your personal and professional development. HSeLanD supports over 120,000
health and social care staff, across multiple disciplines in Ireland. You can also complete your Mandatory
Training such as ‘An Introduction to Children First’ and ‘The Fundamentals of GDPR’.
How to register on HSeLanD:
To obtain a HSeLanD account follow the instructions on the HSeLanD’s front page (www.HSeLanD.ie).
If it is your first-time logging onto HSeLanD follow the instructions to create your Registration Profile
using your HSE email address;
(1) Under Organisation, Groups or Status Section A - select National Services & Health Business
Services (HBS).
(2) Under Health Business Service - select Corporate.
(3) Under Please select a value - select OoCIO.
(4) Continue to populate the Function you belong to and the Sector.
(5) Continue through the registration process as directed.
OoCIO Prospectus 2022 4
Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
HSeLanD Enrolment Process and Further Information
Approval for Attendance: Please note that your manager needs to be aware of any planned absence from your
area, please discuss with your manager in advance of booking.
Having discussed your training and development needs with your Line Manager, log into HSeLanD and review
the courses outlined in the OoCIO Course Catalogue.
Select the course you are interested in, choose the date that suits and click . You will receive an email
confirming you are enrolled on the course.
If the course is full you can join a waiting list by selecting .
If prior to the start date of the course you are unable to attend, please withdraw from the course within
HSeLanD. This ensures that the next person on the waiting list can avail of the course. To withdraw select
Learning Record on the top menu tool bar, ensure you are on the Current Learning.
Find the course you wish to withdraw from and select . You will receive an email confirming
you have been withdrawn from the course.
If you wish to find out further information on the courses, session or have any queries/issues with viewing
or enrolling on HSeLanD, please contact oocio.training@hse.ie
OoCIO Prospectus 2022 5
Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
Management Development Programme
As a functional or specialist transitioning from being an expert in your field into a wider general
management role, can not only be a big step. It can feel difficult, and can be risky, as well as being
rewarding when done. This four day programme supports your transition from a specialist to a cross-
functional manger providing you with the knowledge, skills and confidence to add value and to manage
the service.
Learning Outcomes
Build on and improve your change management capacity and integrate ‘people and culture’ into
all change and project initiatives.
Practise effective methods of resolving and managing conflict.
Appreciate and apply HSE HR policies.
Develop the skills to motivate staff.
Develop your resilience and stress management skills.
Conduct effective team meetings.
Appreciate the dynamics of effective team working.
How to give constructive feedback. (Supporting the Performance Achievement process)
Participants will have opportunities to work in Action Learning Sets (ALS). ALS bring together diverse
peers to work through issues, share ideas and challenge perceptions in a trusting, supportive
environment.
Participants will also have an opportunity to learn more about their own and others personality by
exploring their preferences for decision making and communication using the Myers Briggs Personality
Type Indicator (MBTI).
Targeted Groups
For managers and supervisors both newly appointed/promoted managers and less experienced
managers. The programme is also targeted at staff who have been in a managerial role for some time but
who have never had any formal training in this field.
Co-ordinator
Thelma Pentony, Thelma.pentony@hse.ie
Date Duration Venue Start & Finish Times Closing Date
15/02/22 4 Days The Richmond Education and Event 09:30am – 17:00pm 25/01/2022
16/02/22 Centre
22/03/22 No 1 North Brunswick Street, Dublin 7
23/03/22
26/04/22 4 Days Regional Education Centre, Kells Road, 09:30am – 17:00pm 05/04/2022
27/04/22 Ardee, Co. Louth
24/05/22
25/05/22
06/09/22 4 Days The Richmond Education and Event 09:30am – 17:00pm 16/08/2022
07/09/22 Centre
11/10/22 No 1 North Brunswick Street, Dublin 7
12/10/22
How to Apply
Please see Enrolment Process and Further Information section on Page 5 above.
If you have any issues with enrolling on HSeLanD, please contact oocio.training@hse.ie
OoCIO Prospectus 2022 6Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
Fundamentals of Lean Six Sigma (LSS) for Healthcare
White Belt Accredited Programme
The LSS (White Belt Programme) is an intensive interactive one-day introduction to LSS and serves as the
recognised entry point to University College Dublin’s (UCD) accredited Professional Certificate in Lean Six
Sigma for Healthcare (Green Belt) Programme and (Black Belt) Programme.
Course Objectives:
All White Belt participants will have an introduction to the tools and methods used to:
Acquire a basic understanding of Six Sigma and Lean
Obtain knowledge about Lean Six Sigma structures
Understand the specific DMAIC processes including: (Define, Measure, Analyse, Improve and
Control)
Reduce resource waste while augmenting satisfaction among customers
Certification
On completion of the Fundamentals of Lean Programme participants will be issued with UCD/Mater
certification. The certificate is entry to the Professional Certificate in Lean Six Sigma for healthcare (Green
Belt) and Graduate Diploma in Lean Six Sigma (Black Belt) programmes.
Target Group
This programme is open to all OoCIO staff and is suitable for all grades. It is of particular relevance to
those who are interested in running a healthcare continuous improvement project or change
management initiative. Places on this programme are limited to 15 participants.
Co-ordinator
Thelma Pentony, Thelma.pentony@hse.ie
This is a one day programme held virtually
Dates: To Be Confirmed
How to Apply
Please see Enrolment Process and Further Information section on Page 5 above.
If you have any issues with enrolling on HSeLanD, please contact oocio.training@hse.ie
OoCIO Prospectus 2022 7Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
Interpreting and Applying HR Policies
Understanding and applying the legal framework that governs human resource development in the
organisation is as important as other management skills. Factors defining this framework are presented in
this one day programme. The programme aims to explain the various employment statutes and their
impact on the role of the line manager. Moreover, how the use of HR policies not only serves to comply
with the legislative obligations but is also essential in motivating and building committed staff to deliver
that high quality performance.
Learning Outcomes
How to interpret and apply the HR policies that underpins:
Effective employee performance
Employee Grievances
Attendance management
Dignity at work policy
Targeted Groups
Any staff member with direct people management responsibilities
Co-ordinator
Thelma Pentony, Thelma.pentony@hse.ie
Date Duration Venue Start & Finish Times Closing Date
05/04/22 1 Day The Richmond Education and Event 09:30am – 17:00pm 15/03/22
Centre
No 1 North Brunswick Street, Dublin 7
06/04/22 1 Day The Richmond Education and Event 09:30am – 17:00pm 16/03/22
Centre
No 1 North Brunswick Street, Dublin 7
20/09/22 1 Day The Richmond Education and Event 09:30am – 17:00pm 03/09/22
Centre
No 1 North Brunswick Street, Dublin 7
18/10/22 1 Day Regional Education Centre, Kells Road, 09:30am – 17:00pm 27/09/22
Ardee, Co. Louth
How to Apply
Please see Enrolment Process and Further Information section on Page 5 above.
If you have any issues with enrolling on HSeLanD, please contact oocio.training@hse.ie
OoCIO Prospectus 2022 8Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
Getting Ready for Retirement
Financial planning is not the only thing you need to think about when retiring. It is important to consider
your superannuation entitlements, taxation and the personal impact of transition from working to
retiring.
This one-day course aims to promote a holistic approach to retirement planning and is for people who
are retiring in the next 5 years.
Programme Content
This course aims to promote a holistic approach to retirement planning where financial preparation is not
the only focus.
Your Service Superannuation Scheme
A positive approach to personal change in retirement
Financial planning
Personal taxation
Social welfare benefits & pensions
The importance of making a will and enduring Power of Attorney
Targeted Groups
For any OoCIO staff members who have joined the HSE prior to 1st January 2013 and are planning to
retire within the next 5 years.
If you are a member of the Single Public Pension Scheme (joined the service after 1st January 2013) and
are thinking of retiring, please contact us at oocio.training@hse.ie
Co-ordinator
Thelma Pentony, Thelma.pentony@hse.ie
Date Duration Venue Start & Finish Times Closing Date
09/03/22 1 Day The Richmond Education and Event 09:30am – 17:00pm 16/02/22
Centre
No 1 North Brunswick Street, Dublin 7
04/10/22 1 Day The Richmond Education and Event 09:30am – 17:00pm 13/09/22
Centre
No 1 North Brunswick Street, Dublin 7
How to Apply
Please see Enrolment Process and Further Information section on Page 5 above.
If you have any issues with enrolling on HSeLanD, please contact oocio.training@hse.ie
OoCIO Prospectus 2022 9Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
Leadership Development Programme
In order for any leadership learning experience to be effective it should provide a blended mix of
structures and tools as well as enough open space and time to allow participants to reflect and
introspect, both on their journey as leaders today and what their future leadership destination will be.
This eight-day program aims to advance the effectiveness of seasoned managers by challenging them
with new insights, high energy learning exercises using best practices and tools as well as Action Learning
opportunities. Moreover, each participant will be assigned a Mentor for the duration of the
programme.
Participants will also have the chance to assess, understand and leverage the value of their emotional
intelligence by completing the Bar-On Emotional Quotient Inventory* (EQ-i).
Learning Outcomes
Develop Strategies for Planning and Leading Organisation Change.
Understand the difference between being a Leader and a Manager.
Demonstrate Influencing and Negotiation skills.
Develop your Emotional Intelligence capacity.
Appreciate resilience and stress management skills.
Develop your Conflict Handling Skills and Move from Worrier to Warrior.
Apply the principles of Emergency Planning and prepare for the unexpected by developing
Emergency protocols and plans.
Appreciate the principles of Balancing your Budget and Surfing the SAP
Practically understand the concepts, tools and principles of Lean thinking.
Targeted Groups
Service Managers and Heads of Discipline
Co-ordinator
Thelma Pentony, Thelma.pentony@hse.ie
Date Duration Venue Start & Finish Times Closing Date
17/05/22 8 Days The Richmond Education and Event 09:30am – 17:00pm 17/04/22
18/05/22 Centre
14/06/22 No 1 North Brunswick Street, Dublin 7
15/06/22
14/09/22
19/10/22
09/11/22
30/11/22
How to Apply
Please see Enrolment Process and Further Information section on Page 5 above.
If you have any issues with enrolling on HSeLanD, please contact oocio.training@hse.ie
*Emotional Intelligence is defined as “an array of non-cognitive capabilities, competencies, and skills that
influence one’s ability to succeed in coping with environmental demands and pressures”.
OoCIO Prospectus 2022 10Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
Induction
The OoCIO induction programme is one of the processes used to welcome our new employees to the
organisation. The OoCIO induction training includes the employer and employee rights, terms and
conditions of employment and legal compliance requirements. More importantly, it is an opportunity to
network and meet colleagues.
Programme Content
Overview of the pillars, functions and organisation structure of the HSE
Overview of legal and regulatory obligations of HSE manager and employees
An introduction to terms and conditions (for example, holiday entitlement, how to make expense
claims, etc.)
Outline of the Public Sector Pension Scheme
Targeted Group
New starters to HSE and OoCIO.
Pre-requisite
Complete online OoCIO Induction module on HSeLanD (20 minutes)
Co-ordinator
Thelma Pentony, Thelma.pentony@hse.ie
How to Apply
New starters to HSE and OoCIO and is by invitation.
Duration Venue Start & Finish Times Closing Date
Date
01/03/22 1 Day The Richmond Education and Event 09:30am – 17:00pm 14/02/2022
Centre
No 1 North Brunswick Street, Dublin 7
02/03/22 1 Day The Richmond Education and Event 09:30am – 17:00pm 15/02/2022
Centre
No 1 North Brunswick Street, Dublin 7
08/11/22 1 Day The Richmond Education and Event 09:30am – 17:00pm 25/10/2022
Centre
No 1 North Brunswick Street, Dublin 7
OoCIO Prospectus 2022 11Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
Administration Development Programme
This cross-sectoral program has been developed for OoCIO staff who work specifically as Executive
Assistants, Personal Assistants and in Administrative Support.
The program will provide development opportunities across several key modules.
At the end of this programme you will have a knowledge and appreciation of:
Team working and your preferred working style
How you communicate effectively with service users and colleagues
How to make the best use of your time
Performance Achievement – understanding the P.A. process and how to give effective feedback
Participating positively in meetings and minute taking tips
Exploring personal resilience
Career Development and Interview Skills
Presentation Skills
Targeted Groups
Administration staff
Co-ordinator
Thelma Pentony, Thelma.pentony@hse.ie
Date Duration Venue Start & Finish Times Closing Date
22/02/22 2 Days The Richmond Education and Event 09:30am – 17:00pm 08/02/22
23/02/22 Centre
No 1 North Brunswick Street, Dublin 7
How to Apply
Please see Enrolment Process and Further Information section on Page 5 above.
If you have any issues with enrolling on HSeLanD, please contact oocio.training@hse.ie
OoCIO Prospectus 2022 12Training and Development Prospectus 2022 Office of the Chief Information 2022
Officer (OoCIO)
Stress Management and Resilience
The programme introduces participants to the most effective scientifically proven
techniques to manage and combat the effects of accumulated stress. Participants will
explore the most effective techniques for managing stress including breathing, the
relaxation response, progressive muscular relaxation, visualisation, autogenics, cognitive
restructuring, exercise and meditation (including mindfulness). Participants will be asked to
complete a Stress Management and a Resiliency questionnaire prior to undertaking the
programme.
Learning Outcomes:
On completion of this programme, participants will be able to:
Recognise stress and how it affects us (Stress, Anxiety and Depression) and how to
recognise it in others (awareness spectrum)
Be able to identify stressors-stress signals/strain- The physical, emotional, and mental
consequences of stress.
Understand the bio psychosocial nature of the fight or flight response and the required
conditions to elicit the relaxation response.
Be aware of up to date physiological benefits of the relaxation response and the 7
most scientifically effective relaxation techniques
Understand the theory of Human Performance and its role in illness
Identify and practice personal stress management interventions.
Understand and explore the nature of resilience and resiliency
Identify and explore personal resilience capacity
Date Duration Venue Start & Finish Times Closing
Date
10/05/22 1 Day The Richmond Education and Event 09:30am – 17:00pm 19/04/22
Centre
No 1 North Brunswick Street, Dublin 7
27/09/22 1 Day Regional Education Centre, Kells Road, 09:30am – 17:00pm 06/09/22
Ardee, Co. Louth
How to Apply
Please see Enrolment Process and Further Information section on Page 5 above.
If you have any issues with enrolling on HSeLanD, please contact oocio.training@hse.ie
OoCIO Prospectus 2022 13Training and Development Prospectus 2022 Office of the Chief Information 2022
ur ision Officer (OoCIO)
e are commi ed to a vision eet the Training Team
that o ers oCI sta diverse
high- uality educa on oppor
tuni es that facilitate learners
to reach their full poten al.
e provide e-learning virtual
and classroom based training.
e also support third level op ate Hanlon
portuni es. anis olan
ur courses can be accessed
through HSeLanD our oCI
Annual Training and Develop
ment Prospectus or for further
informa on contact us at
oocio.training hse.ie
Indre Dap eviciene ic i Langan
Thelma Pentony
OoCIO Prospectus 2022 14You can also read
