Welcome to Marrickville Metro
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Welcometo MarrickvilleMetro
Greetingstoour
newmetrofolk!
It is with great pleasure services, to shopkeepers who
that we welcome you to know you by name, we promise
Marrickville Metro. to provide an authentic
experience that’s unique,
We are pleased to have you
every time.
join our team, we hope that
your new business is rewarding We are easy-going, yet confident
for both you and your staff. when we speak. We value
To help get you started, kindness and honesty, but
this pack provides you with never shy away from being
information regarding the outspoken when it matters.
centre and its operations and At Marrickville Metro, a world
procedures. of diversity awaits you.
This package contains most Happy trading from all of us in
of the details you need and we Centre Management.
recommend that you take the
We look forward to a mutually
time to review all documents
rewarding relationship with
and share with every member
your business.
of your staff.
Yours sincerely,
Our vision is to create a
community where creativity The Centre Management
and open thought run free. Team Marrickville Metro
We are very lucky to live in a Centre Address
place where people can find
comfortable being themselves 20 Smidmore Street
and we truly believe this Marrickville NSW 2204
should be celebrated. Centre Website
We are for the unique, worldly marrickvillemetro.com.au
and culturally diverse who
call the Inner West home. We
know that you are proud to live
here, and our aim is to keep
that pride alive in everything
we do. We’re an extension of
the neighbourhood, tucked
away in the heart of
Marrickville. From always
finding quality foods and
centre Centre
managementteam Managementteam
Digital Marketing Executive Leasing Executive
WHO WE ARE AND WHAT WE DO
Louise Eddington
Centre Management Operations Manager 0401 148 131
02 9519 1066 louise.eddington@ampcapital.com
Marrickville.Metro@ampcapital.com Contact me for:
• P
ermanent Leasing
Centre Manager
Eesha Chitale Opportunities
0430 583 129
Eesha.Chitale@ampcapital.com Commercial
Daniel Ritchie
0434 367 984 Contact me for:
Daniel.Ritchie@ampcapital.com • M
arrickville Metro’s Instagram,
Contact me for: Facebook, Website
Dean Young • Contractors working in • In centre events
0481 907 522 your store. • M
onthly sales figures
Dean.Young@ampcapital.com
• Air Conditioning queries collection Michael Sorbello
• Base building maintenance • Social media content ideas 0466 855 064
Retail Manager
Michael.Sorbello@ampcapital.com
• Annual fire compliance
Finance and Administration Contact me for:
• Recycling strategies
Luz Mantila • Casual Mall Leasing
Marketing Manager luz.mantilla@ampcapital.com Opportunities
Contact me for: Security Supervisor
Francesca Bell • R
ent Invoices
(monthly and adhoc) 0421 411 531
0466 699 390 security_MMS@
Francesca.Bell@ampcapital.com • Direct Debit Agreement accessgroupsolutions.com.au
Contact me for: • P
ublic Liability Insurance
Contact me for:
• Terms and Conditions of Lease Annabelle Milosavljevic Updates
0466 860 217 • First Aid Incidents
• Trading Hours • Bank Guarantee queries
annabelle.milosavljevic@ampcapital.com • Lost Property
• Operational Requirements
Contact me for: • Customer Service
• Storage Rooms
• Annual Marketing Calendar • Incident Reports
• Paid Advertising
• In centre events
• Updating store contact details
• Store special offers
• Information on store changes
• Collaborating to promote
the store
• In centre signage
centre customer
information services
DAY TO DAY At Marrickville Metro, customer
experiences are our priority.
Presentation of the centre is
smokingpolicy
Centretradinghours transporttothecentre critical to this, but so too is
the way in which we interact
Marrickville Metro is a
non-smoking shopping centre.
with our customers. We believe The practice of smoking in
• Mon 9.00am–5.30pm Train: that positive interactions enclosed areas and entries
The nearest train station to that are informed, proactive could affect the ambience of
• Tues 9.00am–5.30pm Marrickville Metro is St Peters. and personalised are key to the centre and the customer’s
It is approximately a 10-minute a genuine connection with enjoyment of their shopping
• Wed 9.00am–5.30pm walk our customers that will drive experience. Please ensure that
loyalty and repeat visitation. all your staff members comply
• Thur 9.00am–9.00pm Bus:
Our customer services can be with the no smoking policy
The Centre is serviced by a Bus accessed through the Centre
• Fri 9.00am–5.30pm in enclosed arears around
stop on Edinburgh Road. Management Office, Security the Centre. Penalties for
Routes 355, 308, 352 personnel and out Centre
• Sat 9.00am–5.00pm non-compliance with the
Taxi: Website. act may be imposed by NSW
• Sun 10.00am–4.00pm A Taxi Zone is located at the West Health. Please direct staff to
Victoria Road for our designated
• M
ajors, Mini Majors and
End of Smidmore Street
Community Bus:
endoftripfacilities smoking area.
Smidmore Street Dining
A dedicate Community Bus Stop All retail staff must park in
Precinct trade outside of
these hours.
is located in the Smidmore Street
Pedestrian Plaza
one of the 3 designated staff
parking areas:
CENTRELOCKUP
• Roof Top carpark The centre common area is
Bike:
carpark Bike parking is available at
Victoria Road, Smidmore Street
perimeter wall OR
mezzanine level
accessible from 6.00am –
midnight (everday excluding
public holidays). Approved
Our free customer car parks and Edinburgh Road • Level 4 of the Multideck access outside of these hours
operate 7 days a week at the time carpark will require the submission of
below: Customers should be able an After-Hours Access Request
Roof Top Carpark: endoftripfacilities to park with ease and
convenience throughout the
form available from Security.
Accessible via Smidmore Street The centre is fully secured
Bike storage and shower/change day. The parking spaces closest from midnight – 6.00am
and Murrary Street from 6am to
rooms are available within our to Centre entries are for
10:30pm
End of Trip Facility accessible customers not retail staff.
Multi level Carpark: from Edinburgh Road.
This facility is open daily to staff
Accessible via Edinburgh Road
and customers from 7am-7pm.
from both carparks has a minimum
clearance of 1.3 metres.
emergency loading
management
Depending on the emergency 2. Evacuation Tone
docks
Store deliveries must be made via one of the 6 Loading Docks
you may hear public This tone is a higher pitched within the Centre. Delivery Drivers must be aware of and follow
announcements and Alert or sound (whoop whoop whoop). the regulations of the Centre’s Loading Dock Management Plan.
Evacuation Tones throughout All occupants in the area this For any large delivers please Contact Centre Management for
the Centre. Retailers should tone is heard must evacuate advice.
all be aware of the tones and immediately. Retailers should
follow instructions from the direct any customers to the Height
system as appropriate. There Operational
nearest safe exit and make Loading Dock Location Restrictions
are two distinct tones that can Times
their way to report to the (m)
be heard, which all occupants Emergency Management Team One Murray St 7.00am-7.00pm 4.2m
must act upon: at the Emergency Assembly
Two Murray St 7.00am-7.00pm 4.2m
1. Alert Tone Area.
Three Murray St 7.00am-7.00pm 4.4m
This is a sound similar to a All staff must follow
telephone busy signal (beep instructions from the Four Smidmore St 7.00am-11.00am 4.2m
beep beep). All occupants in Emergency Management Five* Smidmore St 7.00am-7.00pm 4.2m
the area if this tone is heard Team at all times.
Six** Murray St 7.00am-7.00pm 4.3m
must check their immediate
Evacuation Assembly *Loading Dock five centre access is limited to Kmart and
area for signs of danger, raise
the alarm to the Centre Points Woolworths stores only.
Management Team in the Upon Evacuation all
**Loading Dock Six contains an area for the exclusive use of
event there is an issue in your occupants within the building
Coles deliveries and waste equipment.
area and remove yourself and are required to make their way
others from the danger area. to the closest Assembly area A Goods Lift near Loading Dock 6 is dedicated to the transport of
In the event that there is no Victoria Road Cul De Sac or goods between Ground Floor and Level 1.
danger, all other retailers Enmore Park and await further
should prepare to evacuate instruction from the
and await further instructions
from the Emergency
Emergency Management
Team. There are evacuation
WASTEMANAGEMENT
Management Team or diagrams around the Centre Marrickville Metro offers a variety of options to dispose of
escalation of the tones to the to assist in directions to the different forms of waste including General Waste, Cardboard and
Evacuation tone. Assembly Points. Paper, Recycling Bins and Food Organics.
Waste generated from your store can be disposed of in the
compactors or open top bins situated in Loading Dock 1 or 6.
The compactors are designed with safety in mind and have
various safety features built into the unit. Each store has unique
Pin Code to access the compactors. Security can assist in training
staff on the appropriate use of the waste management facilities.
Shop fittings are not considered regular rubbish and need to be
disposed of by the store staff or contractors.
store
presentation
An inviting well-kept store
environment is essential to a
positive customer experience.
CONTACTDETAILS
At a minimum these steps Lessees are required to provide
should be taken to ensure a centre management with the
well-presented shop: following list of contacts and
• Keep store entry free of appropriate contact details
obstructions and fixtures including mobile and email.
• No handwritten signage 1. Store/manager contact
• Staff should be trained 2. After hours contact
in basic customer service 3. Marketing contact
skills and clothed in a
branded uniform 4. Head Office contact
• Stores should be cleaned 5. Accounts contact
regularly – free of dust, 6. Operations contact
debris, dirt
7. Franchisee contact –
• In store music must be if applicable
kept at a respectable level
Please submit any changes
and only heard within the
to these contacts to
tenancy
Marrickville.Metro@ampcapital.com
• A working phone line
answered promptly by WANT TO KNOW MORE?
staff The information within this
handbook and much much
• Attractive and engaging
more can be found by scanning
shopfronts and visual
this QR Code.
merchandising
• Secure any access point
to the shop and store-
rooms at close of business
each day
You can also read
