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With Interest Credit Union SA Member Newsletter | Summer 2019 Digital payments are on the move Now you can connect even more devices to your Credit Union SA Visa debit or credit card Helping our members do more with their money Our award-winning car loan 2017/18 in review SALA Festival education partnership to strengthen in 2019 Celebrating 23 years of the Credit Union Christmas Pageant
Our members are
embracing our increasing
array of digital options
It’s been 12 months since we launched
eCommunications, digitising as many
of our letters as possible and allowing
you to receive an email or SMS from
us for certain messages instead of
waiting days for a letter:
Fitbit Pay
Internet Banking
79% of members doing their
banking online, anytime, anywhere.
Mobile Banking app
20,000 members enjoying our market-
leading Mobile Banking App, which
gives them the power to manage their
Garmin Pay accounts, cards and bills in their pocket.
Pay on the go eStatements
Over 25,000 members signing up for
the convenience of eStatements, which
Travelling light? Now you don’t even need your phone are accessible and secure in Internet
to make payments, thanks to Fitbit Pay and Garmin Pay Banking. Forget about filing and keeping
paper statements.
For those who have a compatible Fitbit We launched Fitbit Pay and Garmin Pay
or Garmin watch, you can now add your back in November 2018, increasing our
Credit Union SA Visa card to the Fitbit digital wallet capabilities beyond Google
or Garmin app on your phone. Once that’s Pay™, Apple Pay and Samsung Pay to
done you can use your watch to pay for give you more flexibility and choice in eCommunications
things wherever contactless payments how you make payments. Around 20,000 members are now
are accepted. registered for eCommunications. No
Both Fitbit Pay and Garmin Pay are safe more waiting days for letters to arrive.
and secure, using industry-standard You can find out more about paying
tokenisation to keep your card details safe. with your smartwatch or phone at
So, you can pay with confidence knowing creditunionsa.com.au/digital-wallet Want more control
each transaction is private.
of your banking?
• Download our Mobile Banking App from
the iTunes App Store or Google Play;
• Register for eStatements in Internet
Banking by selecting Settings >
Communications; or
Android, Google Pay, and the Google Logo are trademarks of Google LLC. Apple, the Apple logo, Apple Pay, Apple Watch, iPad, iPhone, • Call us on (08) 8202 7777 to setup
Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Samsung Pay is a trademark of Internet Banking and sign up for
Samsung Electronics Co., Ltd. Fitbit and the Fitbit logo are trademarks or registered trademarks of Fitbit, Inc. in the U.S. and other
countries. Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries. eCommunications.
2 With Interest Summer 2019
Helping our members
do more with their money
How Abhra secured his car loan and insurance
through Credit Union SA
We were delighted to recently hear from “I really enjoyed interacting with each
one of our valued education community of you, appreciated the way in which
members, Abhra Bhattacharjee. you always made me feel like you were
A member of Credit Union SA for over five on my side, saved us cold hard cash and
years, Abhra is Director of Philanthropy just helped reinforce why our five-year
and External Relations at Scotch College. relationship with Credit Union SA is likely
to be a ten-year relationship."
Abhra and his family needed to purchase To find out more about car loans or
a car, and he found that talking to Credit Abhra initially contacted Credit Union SA motor vehicle insurance, phone us
Union SA was an incredibly easy way to through one of our Relationship Managers on 8202 7777 or visit:
get them on the road. who regularly visit schools, universities and creditunionsa.com.au/car-loans
others in the education community. creditunionsa.com.au/car-insurance
From arranging the loan, to ensuring
comprehensive insurance was in place at Abhra was also in contact with our
delivery of the vehicle, Credit Union SA Member Contact Centre throughout
was able to take care of everything the process to secure his new car and Lending criteria, fees and conditions apply and are available upon
request. The special fixed rate personal loan is available when secured
so Abhra could relax and enjoy the insurance. by a new or used vehicle less than 2 years of age. Minimum loan
amount $5,000. Credit Union SA arranges this insurance as agent for
excitement of his ‘new’ car. the insurer Allianz Australia Insurance Limited ABN 15 000 122 850
With Credit Union SA’s Special Fixed Rate AFSL No 234708. We do not provide advice on this insurance based
“I just want to thank all of you for your Car Loan named as one of the country’s on any consideration of your objectives, financial position or need.
Policy terms, conditions, limits, exclusion and underwriting criteria
work over the last week to help us buy best value personal loans by both Canstar apply. Before making a decision please consider the relevant Product
our ‘new’ second hand car… this was kind and Mozo, there’s no better time to find Disclosure Statement. If you purchase this insurance, we receive a
commission that is between 0% and 16.5% of the premium. Ask us
of a big deal for us!” Abhra said. out how we can help you too. for more details before we provide you with services.
With Interest Summer 2019 3
Credit Union SA
2017/18 in review
$4.262 million 5.5% growth 5.3% growth
after tax profit in total assets to in loan balances
$1.065 billion
5.2% growth 3,600 Helped 457
in deposits new members members with new
personal and car loans
6,400 Over 163,000 calls Covered over
PayIDs registered into our Member 5,200 homes and over
Contact Centre 9,100 members' cars
with insurance
Over $190,000 Over 810 230 teacher
raised for school school visits conferences
communities since the supported
program’s inception
4 With Interest Summer 2019
2018 Annual General Meeting
The 2018 Credit Union SA Annual As a result of the Credit Union calling for with continued record low interest rates,
General Meeting was held on nominations from Members to be a highly competitive market for lending and
21 November at the Adelaide Pavilion, considered in the 2018 Director Election, deposit products, and a heightened level
Veale Gardens, Adelaide. there was one candidate for the one of scrutiny by regulators flowing from the
position on offer and that candidate Royal Commission.
The AGM provides members with an satisfied the eligibility criteria to be a
opportunity to hear from the Credit An example of an evolving area within
Director of Credit Union SA Ltd. Our Chair, financial services is the ‘neo-bank’. These
Union’s Chair and the Chief Executive Ms Carolyn Mitchell was the only eligible banks are completely digital and designed
Officer on the performance of the Credit candidate who nominated and was with great customer service in mind, and are
Union throughout the previous financial appointed as an elected director of building capability to allow themselves to
year as well as an overview of the current Credit Union SA for a three year term. innovate at a pace previously unseen.
environment and the Credit Union’s
strategic focus. This is obviously a challenge for traditional
Year in Review authorised deposit-taking institutions, such
For members who could not attend, Credit Union SA’s performance in the as Credit Union SA, to continue our focus on
a copy of the Chair’s and CEO’s addresses, 2017/18 financial year has remained delivering what customers are asking for
director profiles and a copy of the strong and consistent in a highly competitive digitally, but providing a human touch.
2018 Annual Report can all be found at market.
www.creditunionsa.com.au/2018agm Through prudent financial management and Thank you
The 2018 AGM agenda included the a targeted product range, the Credit Union I would like to take this opportunity
receipt and consideration of the Financial continued its year-on-year growth across all to thank our loyal members and Credit Union
Report and the Reports of the Directors portfolios and momentum continued in the SA staff for your continued support. I wish
attraction and retention of new members. you all a safe and prosperous New Year.
and Auditor for the financial year, and
voting on the Board’s proposed changes to
the Credit Union’s Constitution. As a Looking ahead
Grant Strawbridge
result of the postal ballot and show of We are planning for the 2018/19 period
hands, the motion was carried. to continue to be a challenging one, Chief Executive Officer
1 2
3 4
1 CEO Grant Strawbridge delivering his 2017/18 Report. 2 Colin Butterick, Director; Alison Lane, Executive Assistant; and Robert Shannahan, Director.
3 Alexandrea Cannon, Director; Steve Newman, Senior Manager People & Culture 4 Carolyn Mitchell, Chair, was re-elected as a Director for a three-year term.
With Interest Summer 2019 5
1
Education partnership
to strengthen in 2019
After joining with SALA as Education Partner in 2018,
Credit Union SA is set to continue by supporting the
SALA school exhibition and awards program
2
The awards were a new addition to the These winning schools will also work with
annual SALA Festival and aim to encourage the team at Dream BIG Festival to
South Australian schools to participate remount an adaptation of their exhibition
and engage with visual arts as part of at the Adelaide Festival Centre during the
the festival. event from 22 May until 1 June 2019.
24 schools entered the 2018 awards, Entry for the 2019 Credit Union School
with exhibitions as far north as Pukatja Awards will be open from early 2019,
Kungkas, Ernabella Community. with all schools registered for SALA
Joint winners for the 2018 Primary Schools Festival 2019 automatically qualifying for
category were St Brigid’s School and the awards.
Woodside Primary. The Secondary School Details will be made available on the SALA
Category was won by the South Coast Festival website from January 2019.
collective of schools including Victor Harbor
High School, Encounter Lutheran College
and Investigator College. For more information on the
SALA Festival Credit Union SA
Winners and runners-up for each category
School Art Awards winners, visit
shared in $2,500 and $1,000 cash
salafestival.com/current-awards
prizes for their schools.
3 1 & 2 Artwork from 2018 Primary Schools category joint winners – Woodside Primary School.
3 2018 Primary Schools category joint winners – St Brigid's School.
6 With Interest Summer 2019
Thank you for all the Pageant memories!
Credit Union SA says farewell to 23 years of Christmas Pageant partnership
On 10 November 2018, Credit Union SA The first Pageant in 1933 had just the success of the Pageant, year after
staff rose early and made their way eight floats and four bands. This year's year. Quite simply, it couldn’t have
to South Terrace to begin preparations Credit Union Christmas Pageant included happened without them.
for what would be a joyful and 63 floats, over 265 clowns, 18 bands, We also thank the people of South
memorable day. 9 walking sets, one DJ and 12 dance groups. Australia for their ongoing support of
For the four credit unions who have been We look forward to seeing the Pageant a community event that is truly unique.
proud sponsors for 23 years, it has been continuing to evolve as a much-loved Credit unions are always focused on doing
both an honour and privilege to support South Australian icon with its new sponsors. more for their members and communities,
such a unique community event, helping Most importantly, we thank our staff and all four will continue to support
to develop the Pageant into the and their families who have devoted numerous community activities and
spectacle it is today. countless hours as volunteers to ensure events across South Australia.
With Interest Summer 2019 7
Credit Union SA's
award-winning car loan
Our Special Fixed Rate Car Loan has been awarded a
5-Star Rating for Outstanding Value by Canstar, and has also
won Mozo’s Experts Choice award for the third year in a row
We are delighted our Special Fixed Rate Canstar Research analysed 267 personal We only offer products that deliver
Car Loan continues to be recognised as loan products from 73 lenders, before on your needs, and the awards from
one of Australia’s best value car loans by assigning our Special Fixed Rate Car Loan Canstar and Mozo underline why savvy
multiple expert judges. with a 5-Star Rating in the new car loan consumers should talk to us for your
category in November 2018. Canstar next loan or everyday banking solutions.
Research considers a range of important
Special Fixed Rate Car Loan awards
features including product flexibility,
2018 Canstar – a 5-Star Rating functionality, the application process as We were delighted to hear from
for Outstanding Value well as fees and charges, before assigning Credit Union SA member, Abhra,
a Star Rating. about his experience taking out
2018 Mozo Experts Choice
Mozo conducts their analysis of over 150 a car loan and motor insurance –
2017 Mozo Experts Choice personal loan products in a similar way. read more on page 3 of this issue.
2016 Mozo Experts Choice As a mutual organisation we exist to help
you achieve your financial goals, so great
rates, low fees and flexibility are what we
strive for with all our products.
Want to know more about Credit Union SA With
or any of our products or services? Interest
We’d be delighted to help. Summer 2019
Member Contact Centre Mobile Banking App
(08) 8202 7777 Available in iTunes app store and Google Play
Country SA only BSB number
1800 018 227 805-007
Phone Banking (includes BPAY access)
Facsimile
1300 134 636
(08) 8202 7727
Website
creditunionsa.com.au Lost & stolen Visa & rediCARD hotline
Email Business hours
info@creditunionsa.com.au (08) 8202 7777
Facebook After hours
facebook.com/creditunionsa 1800 648 027
Credit Union SA Ltd Terms and Conditions The products described in this newsletter
are issued by Credit Union SA Ltd except where otherwise stated.
ABN 36 087 651 232 This is general advice only. Before acquiring any financial product you
should consider whether or not it is suitable for you. Conditions and
AFSL/Australian Credit Licence 241066 fees apply and are available upon request. Lending criteria apply to
all credit products.
400 King William Street
Adelaide SA 5000
8 With Interest Summer 2019
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