Your partner in travel technology - ITB Berlin Virtual Market Place

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Your partner in travel technology - ITB Berlin Virtual Market Place
Your partner in travel technology

Company Introduction
Next Generation Leisure Travel Platform

Headquarters      Phone & More Info             Online Information
2 Orbital Court   Phone: +44 (0) 1355 246 111   Email: enquiry@traveltek.com
East Kilbride     Fax: 01355 243 111            Web: www.traveltek.com
G74 5PH
United Kingdom
Your partner in travel technology - ITB Berlin Virtual Market Place
Company Overview

§ Trading for over 20 years
§ Enjoying 70% growth year on year with significant customer wins in the UK, Europe and Americas
§ Awarded the World’s Leading Dynamic Packaging Solution Provider for 2014, 2015, 2016 and 2017
§ Awarded Europe’s Leading Technology Provider 2017
§ Attracted significant private equity investment from YFM London to fund international expansion, operational
  infrastructure and new product development
§ Majority owned by the management team

Your partner in travel technology                            www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 346111
Your partner in travel technology - ITB Berlin Virtual Market Place
International Offices

                                           UK HQ
         Vancouver/Seattle                  1996
               2018                            Germany
                                                2018                                  Hong Kong
                             Miami                                                        2017
                              2014                         Dubai        Hyderabad
                                                            2016             2016
                                                                               Singapore
                                                                                  2017
                                 South
                                America
                                    2016
                                                                                                         Sydney
                                                                                                           2014

Your partner in travel technology                        www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 346111
Your partner in travel technology - ITB Berlin Virtual Market Place
§ 24 hour manned customer support
§ Headcount rising to 200+ in 2018
Your partner in travel technology - ITB Berlin Virtual Market Place
About Us

  § Exclusively travel industry
  § Very high staff retention, leading to travel educated personnel, great understanding and continuity for
     our clients
  § SaaS model - data centre located at NTT Europe, London, with world class resilience and disaster
     recovery infrastructure
  § PaaS model via AWS piloted in Brazil, to be become part of our service offering in 2018
  § Level 1 PCI Compliant
  § GDPR plans in place for next year

Your partner in travel technology                              www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
Your partner in travel technology - ITB Berlin Virtual Market Place
About Us

                               400%
                               increase in booking
                               transactions year on year
                                                                        $ 8 billion in booking value being
                                                                                    transacted each year

                                         Industry Firsts
 1st     Online package    1st      True dynamic           1st         Direct to cruise         1st          Cruise dynamic
         holiday search             packaging product                  booking facility                      packaging product

Your partner in travel technology                                www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
Your partner in travel technology - ITB Berlin Virtual Market Place
Global Footprint

                           400+
                           clients across
                                                          35
                                                          countries
                           the globe                      and counting

                             Our Customers
          Multi-channel
                                    OTAs    Consortia                Wholesaler
          retailers

Your partner in travel technology                   www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
Your partner in travel technology - ITB Berlin Virtual Market Place
Live Client Projects from Across the Globe

     Client            Solution Overview

 1   Grupo Trend,      Grupo Trend is one of the largest tour operators in Brazil. Traveltek provides a B2B sales portal platform to 14,000 travel agency clients
                       in the LATAM region, featuring hotel, flight, cruise and ancillary product inventory.
     Brazil

 2   Flight Centre,    This unique platform is known within Infinity as Onboard (Ontrack for Rail), but is essentially Traveltek iTour and iSell rebranded. Infinity
                       is Flight Centre’s largest supplier of land, cruise and rail products. Together, Infinity and Traveltek have created a single comprehensive
     Australia         application to fulfil everything from a customer enquiry to calculating staff commissions. Traveltek is the core application in the cruise
                       and rail wholesale business, which services the company's 2,000+ retail shop network.

 3   HIS, Japan        HIS is the largest travel business in Japan with 295 retail outlets, plus a global network of 85 country offices providing inbound and
                       outbound travel and tour operation services. They also own Miki Travel, Merit Travel in Canada and various chains of hotels. Traveltek is
                       rolling out a global multi-language, multi-currency cruise dynamic packaging B2B and B2C solution across the HIS country offices,
                       inclusive of internal systems and third party financial system integration.

 4   Affinion Group,   Affinion provides fulfillment services for bank and credit card company travel clubs, offering special loyalty travel rewards including free
                       airport lounge, parking and other member benefits. Traveltek provides 11 bank / credit card bespoke websites, internal systems and
     International     back office.

 5   Sandals, UK       Traveltek provides a UK and soon to be European B2C and B2B sales distribution platform for Sandals Resorts, including a trade
                       portal, B2C IBE, internal product management, channel manager connectivity and back office management which has produced a
                       10% uplift in bookings since launch on April 17.

Your partner in travel technology                                                    www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
Your partner in travel technology - ITB Berlin Virtual Market Place
Live Client Projects from Across the Globe

     Client              Solution Overview

 6   Hotelplan,          One of the leading travel businesses in Switzerland has chosen Traveltek to provide a B2B and B2C cruise dynamic packaging and
                         prepacking platform in German and French, with integration with in-house CRM and financial systems across four brands and B2B
     Switzerland         portal distribution to 4,000 partner agents.

 7   Hays Travel,        Traveltek currently provides multi-channel B2B and B2C versions of our whole product suite including iSell, iTour, iBos, Titan and
                         Flytan, giving an end-to-end, one supplier solution for Hays Travel, Hays Transfers and Hays Beds for complete integration. Along with
     UK                  deep integration with their Microsoft Navision Finance Platform.

 8   World Travel        World Travel Holdings is one of the UK’s leading cruise agencies and part of the world’s largest agency group for cruises bookings. The
                         company is utilising the Traveltek cruise dynamic packaging platform, call centre CRM and back office system to sell B2C across three
     Holdings, UK        branded websites and distribute B2B cruise packages to fellow consortia members via the Traveltek sales distribution API.

 9   Barrhead Travel,    Barrhead Travel is Scotland’s largest leisure travel agency group, operating its own summer tour operation programme. As a wholesaler
                         of worldwide package holidays, the company operates 70 retail branches and has an online sales channel via five branded websites.
     UK                  All of these run on the Traveltek multi-channel dynamic packaging platform with API integration into their in-house CRM.

 10 R11 Travel, Brazil   R11 Travel is the exclusive distributor of Royal Caribbean Cruises, Celebrity Cruises and Azamara Club Cruises in Brazil. They are also
                         responsible for managing these brands in Latin America and the Caribbean regions and for boosting Pullmantur Cruises in the Brazilian
                         market. Traveltek powers their complete platform and B2B trade portal to 2,000+ agents around the LATAM region, integrating and
                         synchronizing with the RCCL HQ A/S400 system for all booking amendments and cancellations.

Your partner in travel technology                                                    www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
Your partner in travel technology - ITB Berlin Virtual Market Place
300+ Integrated Travel Suppliers
Cruise, Flights, Hotels, Ancillaries – We’ve Got it Covered

                                                        10
Portal distribution
The Traveltek Solution
                                 B2C                       B2B                Mobile                       API
                                                                                                                         & email marketing

                                                      Design services & project management

Improve -                                                   Multi-                          Multi-                       Online marketing
                                   CMS
                                                           currency                       language                        & social media
§ Productivity
                                 Business rules                              Reservation system                                        CRM
§ Efficiency                         Supplier Management                              Flight Booking Engine                      Sales Lead Management

                         iSell
                                    Deposit & Booking Rules                           Hotel Booking Engine                         Call Back Tracking
                                            Discounts                                   Package Holidays                      Agent / Reseller Management

§ Accuracy                              Flexible Margins
                                          Promo Codes
                                                                                    Viewdata Blended Search
                                                                                      Cruise Booking Engine
                                                                                                                          Tracking of Client Searches & Bookings
                                                                                                                         Integrated with Website / Sales Channels
                                      Content Management                            Ancillary Booking Engines                 Import / Export Customer Data

Save -                                                                                   Shopping Basket                              Email Quotes

§ Time

§ Money                                                                                 All GDS Suppliers

                                                                 suppliers
                         iTour
                                 Hotel Contracts                                                                                          Booking Admin

                                                                                                                        iBos
                                                           XML
                                                                                Low Cost / Consolidators / Charter
                                     Transfers                                                                                      Professional Documentation
                                                                                   50 + Worldwide Hotel & Villa
                                 Flight Allocations                                                                                     Full Reporting Suite
                                                                                       150 + Cruise Lines
                                  Cruise Groups                                                                                         Security Permission
                                                                                       Package Operators
                                  Pre-packaging                                                                                       Full Data Export Facility
                                                                              Ancillaries – Transfer, Car Hire & More

                              Own stock                                               Suppliers                                     Back Office
                             management
Data Driven UX Process

 Discovery Phase                                                                 UX Phase

 §   Statistical analysis - Google Analytics, competitor reviews, heatmaps and   §   Site map audit and production
     user impression tracking                                                    §   Collaborative wireframing sessions
 §   Market research and customer profiling                                      §   Mobile first wireframe authoring
 §   Persona creation based on market research and customer profiling - B2C      §   High fidelity cross-device mock-ups of entire user journey
     and B2B user groups                                                         §   Front-end development and integration with Traveltek NX platform
 §   Moderated user research using personas for candidate selection
       Ø   Kick-off-call / research planning and scenario preparation

       Ø   Two day moderated lab based user research

       Ø   Moderated user research analysis and recommendation report

       Ø   Edited video snippets from user research

       Ø   In-house findings presentation workshop

 §   Discovery findings report

Your partner in travel technology                                                            www.traveltek.com | peter@traveltek.com | 07875 321624
Project Management, Implementation & QA Focus

 § Prepare Project Initiation Document (PID) for joint sign off
 § Deliver Project Implementation Plan
      Ø Volcano internal software used for task management and centralised communication

      Ø Critical path timeline produced for all projects                                                            PRINCE2
      Ø Weekly status / progress report                                                                             and MSc
      Ø Governance calls and RAG updates                                                                            Qualified
 §   Ensure quality of deliverables before UAT                                                                       Team
 §   Identify and mitigate risks and issues
 §   Manage resources for an on-time project delivery

Your partner in travel technology                                                    www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
Change Management                   Developer starts job and draws down code from software repository

                                            All code changes made in local version of code

                                                 Job complete - sent for peer review                    Fail

Work Request Form
                                     Pass                                                                      Code rolled back

§ Identify business need
                                     Code merged into development trunk for initial functional test     Fail

§ Map out test case outcomes         Pass

§ Technical solution                        Code merged into staging trunk for UA testing

§ Sign off scope / specification     Tested by product specialist          Tested by job owner          Fail

§ AGILE sprint production                                           Pass

                                     Pass                  Tested by client                             Fail
§ UAT
                                       Code merged to main trunk and deployed

Your partner in travel technology                  www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
Global Network Backed Up With 24/7 Support

§   Hosted by NTT Europe, the world’s largest hosting company
     Ø Worldwide points of presence and world class resilience

§   Infinitely scalable
§   Robust disaster recovery infrastructure and procedures
§   Defined SLAs for service response and uptime
§   Focused project management and onsite training

Your partner in travel technology                                www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246111
A global solution on a common data platform,
               personalised to deliver in your local market

                         www.traveltek.com | enquiry@traveltek.com | +44 (0) 1355 246 111

Headquarters      Phone & More Info             Online Information
2 Orbital Court   Phone: +44 (0) 1355 246 111   Email: enquiry@traveltek.com
East Kilbride     Fax: 01355 243 111            Web: www.traveltek.com
G74 5PH
United Kingdom
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