Client Configuration Server (CCS) - Data Sheet www.counterpath.com
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Client Configuration Server (CCS)
Data Sheet
www.counterpath.com
Client Configuration Server
Proving the back works as good as the front looks
CounterPath’s Client Configuration Server (CCS) is a carrier-grade platform specifically designed for
service operators who have or intend to deploy softphone end-points. The CCS provides reseller,
carrier, and enterprise customers with a framework for the initial configuring of CounterPath desktop
and mobile softphone solutions, as well as managing ongoing configuration updates and upgrades.
Simplify Softphone Administration Operational Measurements (OMs)
Operations data is collected at five minute intervals and is
Softphone deployment and management can be a difficult,
provided in two new reports, User Activity and API Activity.
time consuming process for IT and operations staff. Current
Data includes the number of client-initiated HTTPS attempts,
coping mechanisms range from immense screenshot loaded
number of times a user cannot be found, and number of
documents, parading IT staff around the office to manually
times authentication failed. Measurements can be viewed
install and configure endpoints on individual employee’s
in two formats – in a chart format or in a table format. This
computers, to building your own internal provisioning server.
new feature enables operators to manage service-level
CounterPath’s CCS is a streamlined alternative which allows agreements (SLAs) on a per hosted enterprise basis.
IT and operations staff to remotely manage all softphone
endpoints within an organization. End users simply install their
softphone, login and then forget their phones are managed –
IT staff can push updates and upgrades easily and efficiently
with zero impact or down time to the end users.
CCS 1.5 Release Highlights
Voice Quality Monitoring (VQM) Dashboard
This new, optional CCS module can be used to collect
and report on Voice Quality metrics from Bria mobile and
desktop clients. Please speak to your CounterPath Sales
Representative for pricing options. API Enhancements
The CCS API has now been partitioned to enable Bria
SaaS customers to provision their end users via API. The
new API also includes the ability to query for a list of users
and devices belonging to a specific user group and the
ability to independently set the log verbosity level for GUI
vs. Enhanced Client Debug Log utility vs. Voice Quality
Monitoring dashboard.
User Trace Partitioning (for Hosted CCS)
The User Trace Partitioning feature enables Administrators
to separate CCS subscriber traces on a per customer group
basis. It also enables them to access and view event logs
related to specific end users directly via the GUI.
Download and Upload Group Function
Administrators can now export and import all data related
to a specific customer group, which can be used to
migrate data from one system to another in an efficient
and effective manner.
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Client Configuration Server
Proving the back works as good as the front looks
CCS Core Features
Initial Client Configuration Configuration Framework
The CCS performs the initial configuration and provisioning The CCS provides a framework for IT and operations staff
for CounterPath’s desktop and mobile softphone clients. to both customize and standardize softphone configurations
Configurations are delivered to the clients based on the based upon a flexible structure of profiles, templates
subscriber’s account and profile and template structure. and attributes.
Ongoing Configuration Management Analytics & Reports
Provides an update service that allows softphone clients to Administrators can create customized reports for the
check for configuration changes and updates upon startup softphone clients they manage. This includes reports for the
and/or based upon an internal timer mechanism. number of softphone clients by platform type, version, device
OS version and device type. Reports can be viewed from the
Ongoing Version Management
CCS or exported to a CSV file.
Version control and management services are provided by
the CCS that enable operators to roll out new softphone Enhanced Client Debug Logs
versions to their existing users on an optional or mandatory Administrators can provision Bria clients to send easy-to-read
upgrade basis. client logs to their CCS system, allowing operations support
staff to immediately troubleshoot softphone client issues.
Multi-Group Management
The CCS provides provisioning group functionality which Security Settings
allows customers to manage distinct groups of subscribers Client communications are facilitated via HTTPS so that
with different settings, client versions, and more. softphone client configuration files are secure as they are
transferred between the CCS and the client.
License Management
Operators and IT managers can build pools of license User List Download and Upload Capability
keys which can be drawn upon as part of the end user Administrators can make bulk moves, adds or changes
provisioning process. Support for individual and group using a CSV file containing data for all of their users and the
licenses is provided. attributes set on a user level. They can also download CSV
files for archive or editing purposes.
End User Notifications
Operators can generate fully customizable emails to their IP Roaming Controls
end users with specific client login information through the Administrators can provision Bria clients to send easy-to-read
CCS web interface. client logs to their CCS system, allowing operations support
staff to immediately troubleshoot softphone client issues.
Dynamic Configuration File Generation
Client provisioning files are generated on demand to ensure Royalty-Bearing Codec Enablement
real-time content accuracy in the configuration database. Administrators can enable royalty-bearing codecs, such as
H.264, AMR-WB and G.729, for their softphone endpoints
on-demand. This also include the ability to view royalty
reports on a per customer, as well as system wide, basis.
Meet Jack
Jack is an IT manager at a mid-size business with multiple satellite offices across the country. He
is tasked with implementing a Unified Communications solution that will save the company money,
enhance corporate communications between offices, and take advantage of VoIP technologies.
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Client Configuration Server
Proving the back works as good as the front looks
Jack’s CCS Experience
CounterPath’s Client Configuration Server (CCS) enables Jack to avoid
the expense and required resources needed to provision and administer
multiple softphones across the company, saving time and money.
The CCS also works for CounterPath’s Bria mobile softphone suite.
Jack will be able to extend the company’s employee communications to
their mobile devices with no additional cost to implement and provision
beyond purchasing the mobile softphone applications.
Key Benefits to Service Operators
Five-Nines (99.999%) Reliability Multi-Tenanted Capabilities
The CCS leverages CounterPath’s Network Convergence IT and operations departments no longer need to bear
Gateway (NCG) infrastructure to provide a redundant and the full burden of managing all their end users. The
resilient service to end customers. Load balancing of both CCS provides a multi-tenancy feature that allows for full
client requests and interactions with OSS systems, ensures responsibility for sub-group configuration to be handed
service availability. In-service upgrade support enables IT down from one organization to another. Corporate IT
and operations staff in making changes to the platform teams can allow departmental administrators access to
without disrupting service or impacting the softphone their portion of users within the CCS. VARs and resellers
end users. can provide their customers with the same powerful
management tools as their own teams use. Sub-
Advanced Security
organization administrators can take full advantage of
All client interactions with the CCS are securely transported
the API and web interface within their own administrative
using HTTPS. HTTPS ensures that the softphone client
domains as well.
configuration files are protected as they are transferred
between the CCS and the client. The operational interfaces Dynamic Document Generation
to the platform, the API, web interface, and CLI all operate The CCS generates client configuration documents at the
over secure connections to ensure the confidence of the time of the request. IT and operations staff do not need
information contained in and transmitted to and from the to edit, or have an operations process edit, countless
CCS. Additionally, each user’s configuration information is configuration files stored within a massive directory
protected by a username and password specific to that structure. Each request is answered with up-to-date
user, and usernames are unique within a group. configuration information from the database. Changes to
attributes of groups are instantly in place for all members
Superior Scalability and Flexibility
of that group. Configuration templates are selected based
With a minimal capital hardware investment, reseller,
upon a user’s profile and populated based upon attributes
carrier, and enterprise customers can support millions of
for that profile and for the individual user.
softphone/SIP endpoints under configuration management
with the CCS. The CCS’s profile and template structure
also supports a wide variety of client types and end
user configurations.
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Hosted Client Configuration Server
Softphone management made even easier
CounterPath also offers the CCS as a fully hosted service that enables service operators to deploy
softphone endpoints with ease and efficiency with no investment in hardware, space, power or
bandwidth. CounterPath manages all of the complexities involved in a CCS deployment, enabling
customers to simply set up their CCS on the Hosted CCS cloud.
Hosting Within the Cloud
When a CounterPath CCS customer require adds or changes
to their Bria softphone clients or client groups, they can use
Benefits to Service Operators
the CCSs’ API or web interface to make those changes within
the cloud. Bria softphone clients check in with the hosted • No investment. CounterPath manages the
infrastructure to receive their initial configuration and updates, purchasing, setup and hosting of all of the
as well as receive notifications of any available upgrades. hardware, space, power and bandwidth.
• Free up resources. Hosted CCS reduces the
Web and API Access
resource monopolization on IT for setting-up the
Each administrator for the Hosted CCS has both web-based initial infrastructure and main group configurations
access and API access to the CCS for machine to machine within the CCS.
operations. This enables staff to use the web interface to
• Enterprise-grade reliability With five-nines
setup the structure of the profiles and templates, while a
(99.999%) reliability, CounterPath ensures the
customer’s provisioning and other systems can use the API
Hosted CCS is highly available and manages all
to add, modify, and delete users as they are provisioned in
platform monitoring.
the operator or enterprise’s own systems.
• Accelerate Deployments. Customers can
Multi-Tenanted Capability implement and deploy the Hosted CCS within
The Hosted CCS offers multi-tenanted capabilities to days while utilizing CounterPath for the initial
CounterPath customers with the ability to create sub-groups set-up of the system.
and assign administrators. Sub-groups can be created for
production users, QA or IT departments, and various test
groups that might be needed, and can also be used for
resellers or corporate customers. Different administrators
can also be created for each group, or across various
groups within a customers’ Hosted CCS.
Jack and the Hosted CCS
Jack was recently informed that CounterPath has a hosted version of
the CCS, which would enable him to utilize all of the benefits of the CCS
without any investment in hardware, space or bandwidth. It allows Jack to
focus on other projects as CounterPath manages the hardware set-up in
their own facility and the main group configurations within the CCS. This
makes the CCS even easier and faster to deploy, saving Jack’s company
more time and money on their softphone deployment solution.
www.counterpath.com
Pg 5Client Configuration Server
Proving the back works as good as the front looks
OSS/BSS
• Event Detail Record Generation
• OS Resource Monitoring / High Availability
• SNMP v 2C Alarm Monitoring, Statistical Gathering
• MIB II (RFC 1213)
• Subscriber Trace
Operating System
• Redhat Linux Redhat Enterprise Linux 5.5 or 5.9,
Update 5 i386
Hardware (Minimum Specifications)
Configuration Management
• 2 IBM X Series Servers or 2 Blade Servers
• Configuration of clients over HTTPS
- 2.6 6C GHz CPU per blade or server
• Freeform template infrastructure for client configuration - 12G RAM per blade or server
• Group and Profile structure for user group management - Two 73GB (or more) 15k SAS drives set up in RAID 0 config,
per blade or server
• Profile selection based upon device type for single user – - Two 1-Gigabit Ethernet ports per blade or server
multiple device support
- Redundant chassis power supplies, AC or DC
• Freeform attribute infrastructure for both profile and user
level configuration customization System Performance
Management Interfaces • 3.5M devices under management
• RFC 2616: Hypertext Transfer Protocol - HTTP/1.1
• RFC 2818: HTTP over TLS
• Extensible Markup Language (XML) 1.0 Specification
from w3c.org Where to Buy
• XML based REST API for group and end user provisioning To purchase CounterPath’s Client Configuration Server,
• Administrative web interface for group and end please contact your CounterPath sales representative
user provisioning
or email sales@counterpath.com
• CLI for system configuration, group, and end
user provisioning
THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by CounterPath Corporation to be accurate
as of the date of publication, is subject to change without notice. CounterPath Corporation assumes no responsibility for any errors or omissions in this document and shall have no
obligation to you as a result of having made this document available to you or based upon the information it contains.
CounterPath is a registered trademark of CounterPath Corporation, Inc. All other products and services are the registered trademarks of their respective holders.
www.counterpath.com
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